Bank of America Reviews

Horrible service and rude manager. I went to cash a check that was written on Bank of America paper from a local business and they would not cash it for me without a fingerprint. I gave them multiple forms of ID, including my license. I'm not getting arrested and don't feel like I need to give such personal data like a fingerprint or a DNA test to cash a check written by their own account holder. Last I checked, the person who wrote me the check has money in that bank and has agreed to pay me by writing me a check for the amount of money the bank is holding on his behalf. I don't think that when the account holder writes a check to the electric company that they have to come in and be fingerprinted. Why should I? Beyond that, the manager was plain rude.

I have a 698 Trans Union Credit score. Bank of America turned me down for an auto loan, that was a perfect match for my budget. The Dealership explained that 5 other Banks approved my loan for rates around the 4-5% range. Bank of America claimed that they turned me down because of information on my credit report. The information on my credit report was all positive. No negatives. Wells Fargo, Capital One, Toyota, First Merit, and Fifth Third all approved the loan at low rates. The kicker to this story- I have banked with Bank of America for 15 years, and never had as much as one NSF check. They can go to hell!

My business travel has me visiting Bank of America Financial Centers all across Virginia but I have never experience a bank like the Suffolk Financial Center Harbour Park. They are in a class of their own. You will notice as soon as you walk in the entire Bank staff is immaculately dressed and groomed. My last visit I had an appointment with the bank representative. She was unbelievable! Not only was she extremely knowledgeable and efficient, her attire was lovely. From her hairstyle down to her high heel shoes, she was dressed to impress. The tellers dress the same way. Even the Merrill Edge Financial Solutions Advisor was dress to impress. I do not know if this is just a management initiative at this bank but this Bank of America Financial Center at 6207 College Dr Suffolk, Virginia is in a class of their own. Suffolk Bank of America Setting the Bar.

Bank of America's customer service SUCKS!! I waited a total of 1.5 hours on the phone at 2 different times in the same day to talk with a representative about cancelling an account I opened and never used. A waiver had been placed when I originally opened the account but I didn't know that at the time I open it that there was a maintenance fee of $25/month. And so the rep I talked with said that they cannot cancel the account until I pay $50 for the 2 months of maintenance fees. I told her I have never used the account and don't intend to & don't think I should have a fee.

I recently transferred my rewards points to my Bank of America credit card. Never saw them go through. So I called customer service. She transferred me to business accounts, which it was. Fine. That person tells me I need to speak to the processing dept. What? Really. Ok fine. On hold again another 10 minutes as I'm trying to run my business. That person gets on and asks me for my password. I gave them it. They said it's incorrect. I said, it's the only one I EVER had and use it every day on their website to do business. She says I need to speak to the fraud dept.

They charged me $6.00 to cash my payroll check and the company that I work for uses that bank. Total scam of a bank.

The customer service has low authority to allow things to proceed - even with a customer explaining details of the systems fault in throwing alerts which is a glitch they do not help out. They do help out if you had not had a help before... which is funny. Here I am talking about reversing Bank Fee. Chase bank does it as many times as you want being you have a valid reason and a point, not restricted to eligibility like Bank of America. Pathetic response and arguments. My account over drafted last night. Normally I would get the notification and immediately deposit. Here their system had a glitch and did not send emails or push notification and I was charged a $35.00 bank fee.

Bank of America in my opinion is the worst bank for customer service. 800 number is a joke. Banking center reps have the authority to do nothing for the customer. Can't even type a letter on Bank of America stationary. None in the bank. A 26 year customer moving on to a bank that wants to help the customer. Stand strong and choose another bank. Show BOA that they can't abuse customers and stay in business.

I just am so upset and disgusted with Bank of America. Last week my account was overdrawn because they never deducted a purchase I made. Then they waived the fee but told me I was still $-8.00. She never told me I had a certain amount of days to put the $8 in the bank. I thought they would take it out when I got direct deposit but instead I just read a email about adding a $35 fee and after speaking to a manager he was rude and also could not even give me until tomorrow. I hate this bank. You guys can enjoy the last direct deposit 'cause I will be switching to a better customer friendly bank. I do not know how someone like that can be a supervisor. Customer's always right especially when all their asking for is time. I am shocked and appalled. My experience at Bank of America has been horrible and I will make sure to tell all my friends!

I submitted a check using mobile banking and they later deducted $2.03, saying incorrect amount entered. I didn't find this until recently while checking my account. The amount entered was correct and they just stole this money from my account. I know this is a small amount but a bank stealing money from you is scary. I called them to check what's happening and they said it was a system error and they will correct in 2 min and put me on hold for more than 1 hr. I personally don't care about 2 dollars and they know than staying on hold for hours I am losing time which is lot more valuable than 2$. This is systematic stealing for millions of bank accounts they hold.

I use my BOA to plan a vacation I paid for trip only to find bed bugs. Hotel would not give my money back, so I call BOA. They tell me someone will call me back. That's was bull. They never called then I look at my account to find that I'm 500. In red, so I called the bank and the lady said that they decided not to give me my money back. The best part is that PNC Bank gave money back with no problems, not cool when I put 279,000. In BOA they treated me like gold, but now that I'm on SSI it seems like I'm always paying overdraft.

This is a bad bank. They do what is convenient for them, not what is helpful for the customer. They don't even post their business hours on their bank, and no, they do not keep regular business hours. Go somewhere else.

They have continually cut customer service, closing down their drive through and making you deposit at their atm which might be ok for some, but the atm's were continually broken or not accepting certain types of deposits. They also charge you fees to use their tellers on some accounts, even when you are a customer. In addition, while in the process of closing my account and setting up a new one with Chase, Chase sent over two electronic deposits to verify my account which they then debited out a couple of days later. These withdrawals were for like .60 and .30 cents. I had cleared out the money in the account so when the debits went through, Bank of America charged me $35 for the debited amounts. Not happy with them at all. Glad I switched to Chase!

If allowable, I would give 0 star to Bank of America. And if there is rating range of -10 to 10, I would give them "-10". For BOA's overdraft fee, we complaint to BOA before, and they would give you a bunch of "reasonable" reasons and emphasize that it is a "legal way" to charge the fee. Yesterday, I checked my online banking. There were 3 payments deducting from my account, and after deducting these 3 payments, there was still $200+ balance on the account.

I found out today that due to Bank of America mistakes I am now on the blacklist at early warning services and other banks are not willing to give me an account. On or about 14 April 2016, my dad and myself went to a BOA branch in Rosedale NY to open a bank account for our business. After the rep opened the account she took me to the ATM and had me deposit a check of $9900.00 via the ATM. After the check went in a receipt was printed indicating that the check will be held for 7 days which was not acceptable for us.

Have now been waiting on hold for about 30 min, but no one answers and have to listen to some really crappy music with a periodic "your call is very important to us" BS message - obviously not that important or you'd hire more people to provide decent service. Someone at Chase or American Express answers in a couple minutes usually.

I made a money transfer to a friend of mine, also a customer at BoA, which did not come through. I contacted Bank of America customer service who claimed that my friend only had to accept the transfer for it to go through. However my friend never got the "request" for this. Then, BoA claimed that I had given the wrong information; which I proved them I had not. Then, amazingly enough, it turned out that the transfer had gone through, not to my friend Erin, but to a man called William (and their email addresses are not even close to similar). So, not only did Bank of America transfer my money to the wrong account/person; they would not refund me/my friend; so I had to make yet another transfer. I have after this sent three letters to the Bank of America, and they have responded to none! ** Bank.

They close my business account after one of my customer deposit check and they say, "Your customer have a bad check, no fund (from TD bank)." They keep my other money on the bank and say, "Wait for check on the mail 10 business days." I called them and they say the bank have the right to close the account because of that??! It doesn't make any sense. They will not tell you as courtesy call even no phone call or email or letter??? On the mail so they screw my business for over two weeks because my debit card sign for auto payment. I went to the other bank TD with my client and they explain to me Bank of America doesn't even try to get the money out. They keep saying the bank policy.

Have been on hold 3 different times. All for 30 minutes or longer and still have not reached them. Unable to do anything with my Debit Card until they fix it.

A couple years ago I had an account with BANK of America. I close my account and go to somewhere else because the bad service. Today I been there trying to Cash a check from there. And yes they cashed but they charge me $6.00 fee is incredible... Make a charge for nothing... Is a good way to make easy money. Horrible customer service.

Received a letter from Bank of America that I must now pay for my 3x5 safety deposit box in spite of having a minimum $8,000 in my checking account. My branch in Tucker, GA makes numerous mistakes sending mail to my daughter's home in spite of my address being on the original contract. At Bank of America a 3x5 safety deposit box will now cost $70. The same size deposit box is $45 at BB&T. Just transferred my documents to BB&T, a bank with excellent customer service! Beware of Bank of America!!! 4/21/2016.

My 75 year old father had his bank account wiped out by fraud. Doesn't look like he will be able to get his money back. So far we've been on hold for over 2 hours. Been hung up on several times. Absolutely the worst customer service ever. One of the largest banks in the world needs to have the ability to handle issues in a timely fashion. I recommend using a competitor or a smaller bank or credit union.

They post late on transactions to make you overdraft. I had four transactions for 5 to 6 dollars a piece - they charged me 140.00 dollars in overdrafts. Would only take off 1 of them. They're thieves. I will be glad when they go out of business.

Bank of America at North Hollywood on Lankershim Boulevard cashed my business stolen check in the amount of $301,000 and did not report it to the DA THEFT, MISCONDUCT, BANK VIOLATIONS of CODE OF CONDUCT, CODE OF ETHICS, AML BY CITIBANK AND BANK OF AMERICA. Stolen check in the amount of $301,000. Date the stolen check was deposited by unauthorized thief: September 23, 2014. By a thief we have located named "KARAPET **" who formed a Nevada corporation on September 23, 2014 by the same name that my corporation Hedge Fund, Inc. to open a Bank Of America account and cash my stolen check.

I was in the phone 1 hour waiting for someone to assist me! And nobody did it.

I have had several unhappy experiences when visiting BOA. This time I needed a notary as my husband had just passed away and had a document that needed a notary. I am supposed to be a preferred customer, but had to wait 45 minutes. Actually they told me to come back the next day. The first BOA I visited that day didn't have a notary! I also found that they do not participate in the medallion signature program although most other banks do. Thank goodness I have an account in a credit union that has the program. Bad bank.

After being a Bank of America customer for over 15 years with an 894 credit rating, they somehow attached a credit card to my account that I accidentally paid in December 2015. In January when I realized it wasn't my card I started calling Bank of America for help. Here I am today 4 months later over 40 hours talking to morons at the bank, physically losing 2 days from work to go to my local branch for help and a 671 credit score thanks to their incompetence. My accounts will be closed by end of day. I have 2 words for Bank of America and they are not Happy Birthday. I am sure my next bank will be happy to get my 300K mortgage in a couple of months.

A issue that started in the beginning of March. I had a charge on my account used by a online source. In which I have never dealt with. Of $566. So the next morning I called Bank of America. Warning customer service is horrible. They are very unhelpful, long wait times and crappy to say the least. Anyway they proceeded to tell me the next steps to get this issue resolved. Was to close my debit cards and to place the 566 dollars back into my account "temporarily" until the matter is resolved. Did that happen? No way. So I waited 2 days because it was the weekend. I call again, yet again another unapologetic customer service rep. Which had bad manners and poor people skills. Only to find out that the only way I could despite the charge is once the charges were no longer pending and posted to the account. Now couldn't the first so-called customer service rep told me this?

If you want to call customer service, be prepared to spend AT LEAST 30 minutes on hold. When you finally get through, their customer service agents are slow and unfriendly. I got approved for a credit card 2 months ago and still don't have the card, even though they said they would overnight it to me. Canceling my card (that I still don't have) today. The mileage points aren't worth it when the company cares so little about the people using the card.

I wake up to a 50 dollar withdrawal from my saving. Their reason is that I made too many transfers and withdrawals this month. First off I'm a single mom and 10 dollars a withdrawal is absolutely unacceptable. How the hell can somebody charge you for taking your money out? I am paying my bills and now I'm in the hole because of them. I will be closing this account this week.

I have been noticing for some time now that the way BofA's reports its transactions online are dated and NOT in the best interest of its customers. It's almost a scam, given they are one of the largest banks in the US and could easily adjust their reporting technology. Here's what I mean, when you look at your online account, everything could look green one day & the following day you can be completely RED with overdraft, etc. fees.

I have a business checking account from Bank of America. I issued a check to one of my vendor but they said they never got the check and maybe the check was stolen and deposit it to someone else's account? Is there any way that I can verify or get the name of the account where my check was deposited?

I scaled down my business and wanted to reduce what I was paying for fees on my merchant account. I was originally with Global whose fees were higher than most other companies, including BofA. I was going to get the square but when talking with a merchant account rep with BofA he assured me he could beat the square and proceeded to show me the interest they charge as compared to it. He did not mention any service charge fees or any early termination fees when I requested them. I repeatedly explained I was at a point in the business where I was looking to do minimal work and be somewhat retired. He assured me this plan was it, with the added benefit of having the funds placed into my account much quicker than square, since I did my banking with them.

I am at a loss in what else to do. My personal problems clearly aren't Bank of America's problems however as a company they have helped facilitate them. In December of last year my wallet was stolen which had a cashier check made out to me from me in the amount of $5000. As to not carry the cash. My Bank is Hancock bank and that is where the check was drawn. The thieves somehow deposited my check in a Third party Bank of America account with absolutely no endorsement of any kind. I can only assume it was done by taking a picture on the phone. I immediately went to Hancock Bank to report this. I then filled out all the necessary paperwork including police reports and fraud affidavit to reclaim my money..

I went into B of A to simply cash a check. The teller Anneliese did not speak to me but to ask for my portfolio fingerprint twice. I stood at the window. 10-15 min while she spoke to a co worker. When I asked what was going on the other teller said they were waiting for verification - I stood there for another 5 min when the assistant manager, Jonathan came over and took the check then disappeared. I kept asking what was going on and was told the check had to be verified. I sat down for 5-10 min then went back to the window to just ask for my check back. No one knew anything. I asked for my check back and the teller Annel said "Go down to where he is and get it." I told her to get his attention. I didn't give him the check she did.

I have had an account for years and am finally leaving. I should have done this long ago. I am not working for one year while I teach abroad. My checking account does not have the minimum so I get charged a $12 monthly "maintenance fee." To maintain what? I am broke! I am out of here and going to a bank without these ridiculous fees.

We refuse to do business with this bank. My husband needed to open an account and went to BofA first. They would be happy to have his business, but the minimum monthly balance for a checking account was $250 and the service fee was $14 "each month?" I was shocked. "Well, yes", was the answer from the new accounts person. She looked at us both with an expression that said 'is that a problem?" Good grief. They are one of the LARGEST banks with millions of $$$ in deposits and they charge $14 a month for a lousy checking account?! NO THANKS. We went to a little regional bank (Umpqua Bank - no monthly service charges, REALLY nice people) and are VERY happy.

I am a senior on a fixed income, a Bank of America customer. I use my debit card to buy gas on "credit". With $1 in an account, they waive the fee. At home, I called, transferred $2 and left about $1.68. I later got gas. Days later I saw a big deficit. A phone rep told me I had a "courtesy" before but not now. I paid the fee. I got the info card. One transaction said "electronic payment", $2, fee $35, the other, $25, fee "waived". The rep then told me I took $2 after the gas. Untrue. The bank is chronologically wrong. They manipulate transactions. They profited on a phone transfer. The bank said the money was there. The fee was unwarranted. I made a transfer not an "electronic payment".

My payment due date was yesterday, so I was trying to make an payment but it didn't go through because of some website issue, then I called to Bank of America and I talked to 1 lady. She told me that the debit card department was closed so she gonna put a note that I don't need to pay a late fee because I was trying to make a payment on time, so she told me tomorrow make a payment and give them a callback.

I am writing this because I am very dissatisfied with the Customer Service on several times. You wait on the phone for over 35 minutes and then, they transfer you again to another department. This wouldn't be so bad if it only happened once, but 4 times. I don't have the time to be passed around because the employee stated they didn't know or it wasn't their area. They don't ask you, "would you mind waiting?" They just put you on hold.

They charge an absurd amount of money for money orders. I am offended and plan on cancelling my account. I can get one much cheaper at a supermarket.

Bank of America begun randomly taking money out of my honey's account a few months ago. We did not know till recently. They say it's a maintenance fee. Spoke with supervisor Jarren **, he was super nasty, accusatory, blaming us for the issue. I just don't get it. How can a bank supervisor think it's ok to be accusatory with their customers when they're stealing their customers' money? That's projection, and very, very strange behavior.

After receiving 2 overdraft fees that I had not received in the 12 months prior, I asked for a one time courtesy removal of 1 or both fees. This was done with no consideration of the fact that on the date of the overdraft it did not show the money as having been removed and neither did the automatic low balance alert which I received the next day. This seems like a scam to me.

I was attempting to defer a car payment due to financial hardship. Pedro a car loan manager told me since my payment was past due, they would not be able to submit my request. Pedro was borderline rude and unapologetic unfortunately. I'm not sure why its like asking to put a man on a moon when requesting a car deferment through Bank of America. This is my third car and it's never been a problem with any other financial institution. I have been with Bank of America since I was 16. Now I'm 38 and have NEVER encountered such poor service and hollow reasoning for not approving my request!

I'm writing this review mainly because I believe the app system for BofA is set up in a very deceitful way. The Amount shown after payment sometimes takes too long to adjust leaving one with the impression that they have more than what they have in their account, and it makes it very easy to overdraft and get charged an overdraft fee. Sometimes, certain fees on my app process for over 4 days. Please fix this issue and make your app tolerable. When a purchase is made take that amount out right away and update available balance right away. No need for the long process and deceitful figures to throw customers off.

I tried to send money to a friend in Vietnam twice and failed twice. I took me about 2 weeks each time to resolve the issue. The first time, I did not know that first name and last name in Vietnam and US were understood differently and made a mistake with my beneficiary's name. CitiBank Vietnam sent a request to Bank of America, but BoA had no communication with me. CitiBank sent back the money and I am not sure which bank actually took about 8% out of my initial amount! The second time, I edited the name. It did not recognized the change before the transaction but only until after that! I called the Bank of America twice on Friday, they confirmed that money was credited to the Vietnam side and there were no issues, no questions from Vietnam. Over the weekend, my friend still did not receive any money.

I have been with Bank of America for nearly 19 years and I have never been treated poorly like today. Only needed them to correct an amount. It was not supposed to be charged $75 from Sprint (NexGen wireless). It was only supposed to be charged $25. This REP Brian "from Georgia" called me a liar. I tried explaining him that the manager I spoke to online to tell the manager of the Sprint store to charge me $25 and Sprint will issue me a $50 credit and the manager didn't want to. This is just of a tablet that I returned. So BRIAN went all on rage yelling on me and all and at the end said he would transfer me to another rep! REALLY BRIAN you suck!

My dad died. I took his death certificate and certified copy of his will and a court order called a muniment of title to the bank to get the three thousand dollars in his account. I had worked with an attorney to get the will entered into the court records and get the muniment document. That worked great on the other bank accounts. Bank of America, however, after I had presented them, told me that there was a "note in the file" that I would need a receipt for my dad's funeral. I was floored. He had prepaid his funeral costs many years ago. I asked why, and by what authority they could demand that personal document for a three grand account. No reason. No reason at all. Just stony stares as if I were the crazy one and of course everyone had to submit to this invasion of privacy.

I walked into a branch of Bank of America to discuss my loan application only because I have checking account there and the bank staff had recommended they had mortgage service when I opened my account. I was treated aggressive friendly and received a lot emails to pursue my application during I purchasing a house. After I finally started an application, they checked my credit score (rating at "excellent") and my account balance and decide to give me "pre-approval letter" that conditional approved my application with some fixed rate overnight. They returned my email very quickly. Sounds great, right? This is just my nightmare started.

My tenant made a deposit in Florida on 2/20/16. I live in NJ - business acct opened in NJ. The teller deposited to the wrong acct holder who has the same acct as mine in FL. We found out after a week investigation done by Customer complaint dept in Venice Ace, Venice Florida. They told me that I will see the funds on 3/1. Today 3/7 - I have still not received the money.

This is the worst bank. As far as I know all their customers are new Comer and from out of USA. They always take advantage of this people. I advise you if anyone write you a check from Bank of America make sure that person write the check extra $6 for their very own check they charge $6. Be aware if you are with Bank of America this is time to change for the better one.

Back in 2013 I bought my wife. 2013 Honda Pilot. BOA had the best rate at the time so I went with them. Well that was a HUGE mistake. In November of 2013 my wife was in an accident and our Insurance covered all but $724.33. BOA sent me a letter stating that the total I owed after the insurance paid was due within 60 days of the letter date. The letter date was Nov. 26th, 2013. I paid the total due to them on 1-15-2013 at the Florence, Sc location. Well I found out later that they put it on my credit that I not only didn't pay it but was late in paying it.

I have my home loan with BOA & they always want you to open a savings & checking account with them & they tell you of the many perks & advantages of doing it. I was hesitant at first because of the minimum balance you have to keep otherwise you will acquire fees. They assured me that it won't apply to me because it will be tied to my home loan. I guess that is one of the perks. I deposited $25 to the savings & $25 to the checking account as they recommended. I was then beginning the process of setting my paycheck automatically deposited to this new account. Thank goodness it took a while for my work company to do it. A month later, BOA deducted $20 from my account. I called them & they returned the $20 back. A month passed & same issue happened. I went to one of their branches & thought I finally got it fixed after talking to them personally, $20 came back in again.

I have used this bank since 2008 and have had too many problems over the years. From the escrow dept on my mortgage to fees and policies with my accounts and most recently with my credit card billing. The latest issue is that I purchased an item that was pricey just a few weeks ago and am waiting to receive it. My bill from BOA came so I called to dispute the charge since I do not have it yet. I waited on hold for over half an hour and was transferred to six different people in six different departments, as they each couldn't figure out whom to transfer me to. I finally reached billing dispute with a supervisor listening to an agent help me, although he didn't say a word to help. I basically was told I have to pay in full for the item even though I don't have it.

If you read this and nothing else due to the length, please do NOT put your loved one's through the absolute fiasco that is the Estate Department. If you are estate planning, please consider other banks to transfer your finances over to. If you have loved ones that are in the process of estate planning, please try to convince them to switch. No one deserves the misinformation and lies I have been told over the course of a week, especially in the wake of my parents' deaths.

They continually have excuses and apologies for their terrible service. I could not access money in Germany (even after calling them before and during the trip) from their bank partner Deutsche Bank. I call them today to transfer money to the guy who LENT me money to travel home and I still have to jump through endless hoops with these jerks and still haven't paid the guy back yet. BERNIE SANDERS is 100% correct, they need to be dismantled. This has been an ongoing pile of crap dealing with them. All they know how to do is apologise, while not allowing me access to my money.

Horrible Call Tree - Good Luck Getting anyone on the phone without 20 options to go thru! Clueless on what department does (internally). Had to freeze a business account - had to call back 3 times, talk to 4 people that were CLUELESS on: A) What department FROZE the account B) even on how to UNFREEZE it.. I AM STILL ON HOLD with them - What a JOKE! Piss off BOA!

I had to cancel my account due to them closing all the locations in the state and they made the process very difficult for me in order to do so. Not only did the teller mess up while closing my account by writing the wrong amount I had on my account, I had to call customer service five times before someone actually figured out what was going on, despite me telling them multiple times. And the cherry on top, they made me pay the overdraft fee that they caused despite they were the ones who made the mistake, not me.

They charging me for early cancellation, because the service was not working and they want me to continue with the service. I said no, and now they are charging me 500 dollars.

Every month the monthly fee comes out on different days. This month on the 25th, last month the 28th, the months before the 27th and the 29th. They change so much just so you can get a bounce or overdraft charge. Then they charge $35 overdraft then if you don't pay it within 5 days they add another $35 o/d charge. I'm going to Chase. I can't deal with this. 5 yrs ago I got $300 from a class action lawsuit against them for the overdraft fees. They just take advantage of people because they're all over the U.S.

Hello. I had a savings account with BoA for more than 25 years but unfortunately today February 25th 2016 I closed it along with my credit card account. BoA employee Katherine ** at the Elmwood Park NJ branch caused me inconvenience and stress due to unknown reasons. Katherine refused to cash a check issued in my name by a friend. Katherine did not cooperate with me. She did not cash the check regardless of my ID cards I presented. She did not disclose any reason why. Therefore I closed both my accounts at BoA. I will not be returning.

STOP - this is a multi-year issue, that continues, regardless of B of A promises. I am Native. I only have one name. That reads on my birth certificate, my license, my previous Securities license, and on my mortgage papers to our home and properties. B of A cannot get my name correct. Wells Fargo and US Bank have no problem. In the past 2 months my card has been cut off with no notice 3 times.

BOA was terribly inept at processing an application for a home loan. Things fell through the cracks and an employee went on leave without having anyone pick up the application. I recommend avoiding BOA for a home loan. I don't think they know how to take care of their customers.

After paying a monthly fee just to maintain the account, BofA used my autopay status to pay my mortgage BEFORE the determined date, causing me to bounce the payment and incur fees. My auto payment ALWAYS comes out on the 10th of the month - and for some reason, without notice, it was taken out earlier. I received very condescending service when I asked for the fee reimbursement. I was so insulted by the service. I canceled the account on the spot. Too bad for them I am looking refi my mortgage. I will not use BofA again, for any product/service. USAA offers FREE checking, overdraft protection, and accurate autopay (I've been banking with them for over a decade - why I opened another account elsewhere, is my own stupidity).

Anyway the bottom line is they are stupid, have no clue what is going on, they don't listen or pay attention to what you say and what the issue is as to why you are calling.

Applied for a loan modification and was rejected twice. Come to find out this bank has lied to me. Bank of America sold my home mortgage in 2013 to Fannie Mae investors and Bank of America was stating that Fannie Mae makes the decisions.

I absolutely can't stand Bank of America. I've banked with them for at least 25 years, and it's been nothing but a complete frustration. I've removed all of my accounts from there except for a small business account that I don't use very often simply because of convenience. I signed up for text and email alerts so I can keep tabs on the account since I do have a few minor automatic payments coming out of there. I receive at least four notifications a day from them, including every charge made to the account and the balance. On Saturday the 13th I made a deposit of $130 through the day/night teller. On Tuesday the 16th I get an email saying my account was charged $35 for an overdraft fee from the 12th because they didn't process the deposit yet. I still showed a balance every single day of $35, including the 16th.

I am sure they will contribute to the downfall of the United States. If you are young and have money, I recommend you stay the hell away from Bank of America. I am so frustrated with their tactics. The only reason I got involved with using them was a carryover from my parents' financial goings on. The ** from them is endless: they canceled my credit card because I didn't use it for a year (per the "terms and conditions" statement they said I agreed to), their interest rate is completely useless (somewhere around 0.01%).

After 8 months of paperwork and jumping through hoops to get a loan mod I rejected their offer. Here is the rejection letter I sent them. "After receiving the loan modification offer we have decided not to accept the loan modification. This whole process has been, in my opinion, a big scam and a disgrace to Bank of America. I was led to believe that a real solution, specifically a ten year interest rate reduction to 2% and a rate of 3% for the remainder of the loan was what I was working for. After 8 months of continuous uploading of documents, constant phone calls, etc, I was offered a 30 year loan at 5%, thereby costing me an additional $80,000+ over the life of the loan. I do not see how this is supposed to help me.

Bank of America refuses to transfer my mother's IRA to another bank. We decided to move it from BOA because they refused to do a change of address or a direct deposit of the required IRA monthly withdrawal of funds. The checks, good for only 90 days were repeatedly mailed to an old PO box we wanted to close out and three times we had to ask for new checks to be issued because the checks had expired by the time we received them. For no valid reason, BOA failed to direct deposit the checks despite my filling out the forms. It even took a month for the forms to arrive within the same town.

I hate BOA; they haven't got the brains of an idiot. I use Chrome as my internet browser. Unfortunately every time I try to log in BOA I am asked to confirm my password. Now, I pay good earned money to have a password program on my computer so that the information is filled in automatically. And, what happens? I am asked to enter my password. Someone on telephone at BOA told me that BOA does that with Chrome and that I should use the new Internet Explorer (or whatever is the name now). Well, I don't like that browser. So I have to sign in manually and most of the time I probably put in the wrong password. How stupid is that!!! When is BOA going to get into the 21st century and start recognizing the browser that is apparently the most preferred browser???

Bank of America is worst bank ever. They aren't there to help their customers. They take advantage of direct deposit customers. They charge 35$ overdraft fees before there is even an overdraft. Then try to charge 30$ stop processing fee if there's a dispute on a payment that hasn't even processed yet. Worst of all they transfer you on the telephone at least 5 times before someone with knowledge can help you. The other thing is their privacy is getting worst while they transfer you 5 times. Each person is asking more and more information about you including full ssi number address and pin number? And I haven't even brought up the no convenient atms locations so they can charge numerous atm fees. They need the government to look at their bad business practices and consumer privacy act!

The reason why I was compelled to close both my checking and savings account was the fact of my having to hold a sum close to $2000 in my accounts in order not to incur a charge, during the summer when there is no direct deposit to the checking account: I am an international student and I am paid my stipend only during the months when the semesters are functioning.

The wait time to make a withdrawal is ridiculous at these locations. One teller on the 1st of the month is not appropriate. The elderly who are unfamiliar with new technology available to them cannot stand it 1hr wait lines and all just to pay their bills. Bank of America is losing its professionalism and credibility with its lack of staff. A bank should be a place of efficient transactions and helpful personnel to assist with any and all financial needs. This is becoming increasingly common and in all honesty unbearable. I will switch bank institutions.

I was overdraft $0.11 cents after paying for school fees. They charged me $35 dollars for 11 cents. Now they keep sending me fees. Now I'm overdraft $107.35 because of it and the fees won't stop until you're positive.

They change the account type and start charging 12 dollars. When I call to the customer care they said that's how BOA works. Worst service I ever seen so far. I am cancelling all my accounts today from BOA.

I have had an account with Bank of America since 2010. I have been charged 12 dollars as a monthly maintenance fee for the past years and a half. I called them a year ago to find out what the maintenance fee was and the customer service rep refunded the money for 6 months, but did not explain why I was being charged the maintenance fee. She said maybe the status of the account changed and should not be charged again. I checked my account again and I see I am still being charged a fee. I called the bank and it's because you need to have a minimum of 2500 in my account. I was never informed or alerted about this and the representative would not refund the money.

It started on the summer of 2009. I travelled from Vancouver to Seattle and opened an account at Bank of America and did a few transactions. By the time I left Canada there’s about $500 in the account. In 2010 I moved to Dallas and then never touched this account until 2013 the old debit card expired. Around end of 2013 (Oct or Nov) I came to a local Bank of America branch at Lemmon Ave, Dallas, to inquire the information about the account. The banker told me that there’s still about $500, and then he updated the address etc and gave me a temporary debit card. Soon I received a formal debit card with my name and expire date of Nov 2017 on it. Recently we are preparing to buy a house. So my parents tried to wire transfer some money to us. Then the disaster began.

Here's the situation: At the job my boyfriend and I work at, we were given pay cards by the company. They no longer do pay cards so my boyfriend got his own bank account at Bank Of America here. He had the week for a week, they sent him a card and everything. And then the day RIGHT before pay day, we get a letter in the mail saying his account has been closed. We were concerned and called customer service and asked why his account was closed a week after opening it, especially after they already sent him a card, and customer service LITERALLY said "it looks like his account was closed for no reason." ARE YOU ** KIDDING ME? WHAT A JOKE. And THEN, not to mention, we had to wait over a week and a half to get his check back since the money was SUPPOSED to go inside his account, and since we had BILLS to pay, they came out of my account (which is a Fidelity account).

THEIR CUSTOMER SERVICE IS A JOKE. I've never been hung up so many times on the phone. I was looking for an email or maybe a link to send my complaints to for the first time because I've never been this pissed off in my life. How funny is it, that they don't even have one? That definitely says a lot about their service. If I didn't have to be with your company, I would have left in an instant. Never have I ever been fuming every time I get off the ** phone with them. WORST SERVICE EVER. STAY AWAY. And I'm Canadian. I'm as nice as it gets.

So I banked with B/A for the past 5 years. One of my clients gave me 2 checks written on a closed account. 2 days later I try to cash another check to find out my account has been closed. The person who wrote the checks came to the bank with me and explained he had made a mistake and at no time had I known that this was done. He explained that he had closed that account when his wife had passed and had run out of his checks and thought the checks were from that account and that they were good. He paid the checks and the fees. Still bank of America gives me the runaround and early warning is not early. I was not notified in writing until after the checks had been paid.

I have been with Bank of America for +3 years and suddenly they charge every month 12 dollars fees. For no reason, that doesn't make any sense. They just try to find any way to charge you any kind of fees.

Closed my account because the charges and fees and they still charging me account fees a month after my account has been closed.

I went to Bank of America in kings highway Brooklyn to open an account. Unfortunately, I could not open my account because of my nationality. This shows the discrimination policy which is created by the bank of america managers. However, the reason I write this review is not this new offending rule. The staff behavior in the Kings Highway branch (I think her name is Elenora) was so rude and she acted contemptuous to me. She did not talk clearly about why she does not open an account for me and shows so offending facial expression. Instead of being sorry for do not help the customer, she just wants to get rid of me. The most important character for the bank staff is being friendly and understanding, however it seems that there is no attention to select the staff in bank of america. These rules and staffs bothered me that I do not want to come back to this bank again.

Went to order a new debit card and the customer service from management was awful! Made me feel like a criminal and refused to help me... pretty much just telling I have to call to order through mail. I was shaking with anger when I left. DO NOT go to this branch!

Bank of America is full of **. I received an email saying my account was overdrawn which was a horrible oversight on my part. So I, was charged a $35 fee for a $7.00 overdraft. Okay I'll pay for that mistake but then they said they sent an email which I did not receive for another overdraft of $5.00. That email was magically undeliverable, but came just in time for to have to pay another $35 fee. If not for extenuating circumstances I would never bank with Bank of America. Worst bank ever!!! Customer service is also lousy and useless.

I have had an account with Bank of America for almost 8 years. In this time, my account type has been changed at least 4 times. I find this completely ridiculous because I signed up for a specific account type and for some reason B of A feels that it is perfectly fine to change my account to something that is in no way similar. Anyway, I digress.

Good morning. I have a serious complaint. On Friday 1/8/2016 my friend attempted to make a deposit in my BOA checking account ending in **. I didn't see the deposit so I called the "1-800" for assistance and the representative says the depositor has to fix the problem. On Tuesday 1/12/2016 my friend went to 1974 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (The BOA banking center).

This is the worst bank I have ever had the misfortune to open an account with. I made a transfer of $350 from BoA to my account at another bank and I had never received the money even though the online system clearly indicated that it went through. If you are thinking of opening a new account with this bank, please make sure that this is your last option. I spent 3 hours talking to them on the phone and they finally gave me a tracking number and they said I need to call the other bank to ask them to trace it for me. However, because the transfer was initiated from BoA, the other bank cannot trace the money. I called them so many times and all I got from every representative was literally this, "Sorry, sir, I don't know what to say."

I'll never do business with Bank of America. They have the worst customer service. Spanish is my first language, so when I called I ask to be transferred to someone that speaks Spanish. Sadly BOA Hispanic customer service are rude, they don't have manners. A supervisor was judging me instead of helping me, I almost cried, couldn't believe it.

I make deposit for our company 4-5 times a week. The service is awful. The past year and a half has been total disappointment. Starting a year and a half ago they had 2 Bank of Americas in town. Town is about 70,000 people. First they closed the branch across town, so everyone had to go to the Main branch. The main Branch had a commercial lane, (3) drive-thru lanes and a ATM. Within (6) months they closed the Commercial Lane, that left (3) drive-thru lanes. Then 3-6 months later they closed on off the drive-thru lanes and made it a Second ATM. So now there are two drive-thru lanes for a town of 70,000 people and anytime you go there both lines are backed up and you can't even get in line, when you do plan on being there for 30 to 45 minutes in line. Now the new thing is when I went to Deposit money today I had to show them my license. WHAT? To deposit money??? This Place is SCREWED UP.

Owner of safe deposit box (taxes paid and good job) with savings and personal items was seized because Father's name was on box. Father is foreign national and understood he could remove personal item from box as son needed it. The seizure of Son's box has caused him to be unable to make car payments, property payments, and jeopardizes his marriage plans. BoA will not and did not warn or send any notification to the primary owner, our Son.

I wanted to add my son to my account. We went there and they told us a banker would be with us in 10 minutes. We waited for 1 hour. After 1 hour the lady supposed to help us (was chit chatting on the phone) came to us and said she would be with us in 10 minutes. Finally it was our turn! Every 5 minutes she had to go back and check with her manager! It was awful. Then she said "Sorry! The system is not working!! Would you like to make an appointment for tomorrow!" Don't waste your time with this bank! Awful service!

Sent out my bill pay on Dec 31 vs. Jan 3 due to the holidays. Charged me an overdraft fee despite the check not being cashed yet (on the 4th). I was told that is allowed in the disclosure. It should be illegal - if they haven't paid the check, how is it an overdraft? If I had mailed the check, it certainly wouldn't be an overdraft. Other banks don't debit the account until the check is cashed. HORRIBLE!

I've had Bank of America since 2006. Worst customer service I've ever had. Not reliable obviously. They're charging $12 a month for maintenance fee that for having an account if you don't have $1,500 or direct deposit. I was never warned or told that I would have these charges be on my account. I'm pretty livid on how the customer's representative talk to me over the phone. By tomorrow I definitely will no longer be part of Bank of America.

This Bank has never caused me any problems in a long time and has had excellent customer service, and I have left B of A a 5 before. However, the reviews lately speak for themselves!!! This Bank has failed us all lately. I do not believe it is the CEO's fault because the bank was just fine under him from the get-go. Whoever is causing this is someone else (perhaps some other level of management?). But all I have to say is... just look at the changes in the number 1 star reviews in the past 5 months. This bank has turned from a reliable place to keep your money to a madhouse from hell! No reps are helping anyone anymore and this bank has failed me. They randomly closed my account and like other complainants said, take a "hack and slash" approach regardless of how long you've been a customer. They don't care one bit when they used to. The true colors apparently do show, and this bank's colors are not the colors of America at this time.

Their customer service is one of the worst. I was asking for a first, one-time, courtesy overdraft fee return ($12) and I received the worst customer support. Because it is not a bank error they cannot return the fee. Really??? I assume my fault. I forgot that every month they transfer $25 from my checking to savings (that's what caused the overdraft fee), but I cannot understand how a bank can not accept a first time error from a customer. Also, the comments the branch officer was making I would have to change the bank, not acceptable when there are banks who don't even charge a monthly fee, like Huntington.

We recently refinanced our mortgage. I asked our rep to set up a Payplan 26 plan allowing us to make auto payments, every two weeks resulting in 26 total payments and an extra payment per year. He failed to set it up and after we signed he said he could no longer help. It took me about two months and at least eight phone calls (each with 20 minute holds) to one person after another to get this set up. BoA does not allow you to set this up online. It seems they specifically make this difficult since it will result in lower interest payments. I have four accounts and over 60k with this bank. I foolishly expected better service.

I am with Bank of America for 17 years. I was a happy NationsBank customer before, but unfortunately they bought up that bank in 1998. BofA home equity loans wasted two months of my time doing an equity line of credit. I asked for 50K, but my branch said that I could get easily get 70K for the same rate so I agreed. I probably spent a total of 10 hrs on this process over 7 weeks. Many hoops. They gave me an offer letter of prime + 1.84% on Nov 9, 2015 which was 5.09% at the time.

I've been a customer with BOA for over a decade and they rob me blind. I am one of those people that obsessively look at their bank account every day and I get email notifications with my balance, still doesn't help because my balance changes daily. The "available" balance is never accurate. What's the point of having that tracking system if I need to write is down in a checkbook (I don't use checks nor have I in years) to keep an accurate balance like we did in the old days? I had $2000 on Friday and I went Christmas shopping, checking my balance several times a day to make sure I wasn't going over. I woke up today nearly $300 overdrawn with $105 in overdraft fees! I called and talked to 2 people, neither of whom were American (hello, Bank of America and you are shipping your jobs overseas, greedy **). Neither was helpful and only offered to give me $70 back as a "courtesy."

I have been a customer since 1966. Recently I was informed that a "change" had occurred in my checking account. When asked for a copy of the "60-day" notice the bank was unable to produce anything that was mailed to me. It did not however prevent BofA from deducting a newly imposed $25/monthly "maintenance" fee. I was assured that IF I had direct deposit they would waive the fee. Let me see. I have TWO direct deposits for my little SSA accounts. I write maybe ONE check a month and have a direct bill pay for the other. Now I am supposed to give BofA $300/year to "maintain" my checking account? This is the second month in a row that BofA has tried something like this. Just a different story this time. I need a new bank.

Bank of America closed my account without informing me. I made all my bills online and I found out my account was closed because I started getting emails with late fees and check return fees from the companies that I paid my bills. I contacted BOA and they would not give me a reason as to why my account was closed. All they told me was that it was not because any fraud was done by me or that I had done anything wrong. They just decided to end the business relationship with me. They kept my money for two weeks! I was left with $20.00 that I had in my pocket and a bunch of late fees. When I finally received a check via mail I tried cashing it at a BOA and they WOULD NOT CASH IT BECAUSE I DID NOT HAVE AN ACCOUNT WITH THEM! I could not believe it.

For years my husband and I noticed discrepancies in our bank balance but never took the time to investigate. However, due to our heightened financial problems, this issue has become impossible to overlook, regardless of how busy we may be. What just happened to us is despicable. On December 12th, 2015, our bank balance dropped to only 96 cents. This was attested by the automated system I called at 800-442-6680. Additionally, I received an email from Bank of America warning me that our balance had fallen "below $25". On December 13th and 14th, the information given by the automated system was the same... balance of 96 cents. It's important to note that any purchases made had cleared and we were not spending as we had no money to spend. On December 14, 2015, I received a Christmas check from my mother in the amount of $250.

I call them to file a claim about fraud transactions and not only do I have a fraud problem but because of the missing money I got overdraft fees so my account is at -$81. Instead of helping me they made excuses and said I really did make the transactions even when I really didn't. So of course they wouldn't file a claim for me. They basically just wanted to steal money from me.

Bank of America has the worst customer service ever. The people who work at the branch pretend to be all friendly and then when you come in they ignore you because they "have an important report". The overdraft fees are ridiculous. They delay incoming payments so that your account gets overdrafted. I just turned on overdraft protection (using my credit card) yesterday and just got charged $35 today. My true rating would be 0.1 out of 5, I wish we could go lower than 1 star.

We have been banking at our local BOA for about 15 years. We were on first name basis with all the tellers. Then one day several people quit all at the same time. The new drive through teller has been terrible. Very slow, very confused, very argumentative. Also, there is only one teller inside. This is a very unprofessional situation. I'm strongly considering changing to a new bank.

Been a patriot at Bank of America for over 50 years. Fell at the bank in 2011, my attorney Howard ** has passed away and the bank will not help me do anything to help me. All I want is my bills to be paid. I'm asking everybody to boycott Bank of America. Thank you and God bless you.

I have several different accounts with the Bank of America in Vernon Hills, IL, 60061. Since I have a substantial amount of funds in their bank I was given an executive phone extension. I have called this special extension number regarding various issues and several times my phone calls were not returned when promised which means I have to put away my notes and information regarding the reason I called and call again or wait for the return call. This is more than aggravating... Why give me a special number if service is below par?

BOA deliberately holds bank charges back and puts them through to deliberately cause bank overdrafts. Just had them put through a five dollar tip from ten days ago. It caused my account to go under by .53 cents and cause an overdraft for my rent check which costs me severely. I'm so done with these people. Banks need to be regulated more closely and this nonsense ought to be illegal.

Earlier this year, BOA closed our checking account because they said that they couldn't verify that my husband was a US citizen. They claim they sent a letter requesting confirmation that he was in fact a US citizen. Because they didn't get a response to the letter, they closed the checking account - not the savings account nor our credit card account, just the checking account. Mind you that I get daily balances by message on my phone and they send me email too! But they close it on a letter not sent by return receipt???

I opened up an account in May 2015 on a promotion that I would receive a 200.00 promotional bonus which was to be received within 90 days. It is now December and the bonus has not been received. I have talked with several people and even talked with the department that was supposed to expedite this matter. That was 6 weeks ago. Ridiculous. About ready to talk to the news station and report them to the Better Business Bureau.

Doesn't matter when I visit this bank, if I go inside, there is a line each and every time with one, count them - one teller. It can be the first of the month, last of the month or anything in between. When I inquire as to whether there will be another window opening, I get a snotty answer. It is a shame there is no such thing as customer service anymore. We are our own customer service. The worst time is the first of the month. One teller when opening, really. The first of the month comes around every month... Get with it Bank of America, your service is horrible!

I was overdrawn 3 cents and charged $35 for an overdraft fee. I was told that they were unable to help me.

I have been with BofA over 10 years and never had a problem until recently. It started when my daughter account was charged an overdraft protection fee and money was transferred out of her savings. (But there was NO overdraft involved). When I called to complain, the lady was not understanding me, so I frustratingly hung up. Then (2) days later, I was charged a $35.00 overdraft fee on my account (even though I checked it the night before and my account was fine). I was told that direct deposit might came in an hour after my account was overdrawn, so they were correct in charging me. Are you serious? I immediately went to the bank and close all of my accounts and I'm now with a Federal Credit Union. They should be investigated for fraud and I truly hope that they go belly up.

I have called and spoke to 9 different people today, and constantly being bounced over to someone else, who loses the call and I have to call back and go thru the whole crap all over again. WORST customer service department ever. Their so called security questions are something that ANYONE can obtain thru public record search. They kept asking for my social security number and other personal questions, which I refused to give, since it was not their business. They would disconnect the call or transfer me over to some other ROBOT, to go thru the same questions all over again.

My first bank account is with Bank of America and I hate to have to depart from it. Now that I turned 23, the bank assumes am a graduate and have a good paying job. I am being charged $12 maintenance fee, what a sleek way to steal money from your customers. You will be losing customers with your strict profiting rules.

First of all terrible customer service at BOA in Laurel. Second they taking overdraft fee before overdraft happened. But I deposit money to avoid it but bank took money anyway. So what happened is that associate Starla ** was very negative and mean that morning. So basically she made my day when I told her that "bank took money for option that have been cancelled more than 6 months ago and what we can do with that". She just told me "I will give to you number and you can call and see IF you can fix it". She telling me that after I was waiting 20 min in a line!!! After She saw my face which was not happy she start to call with so much negative!!! Also bank allowed to cash check when there is not enough money on account. It so bad!!! And they took fee for that. So disappointed and gonna switch bank.

Bank of America is an awful bank with terrible customer service!!! One rep lied to me and told that she had solved my issue with my account to get me off the phone and she DID NOT! The next morning I called to speak with a supervisor and she blamed me!

I have been unemployed and recently got a new job - yay! Well, typical of new jobs, my direct deposit will not go through until the second payment. My first check, for one week, was mailed. I deposited the check after a busy day at work at an ATM. There was a hold on the check and a notice that $200 was released, and that the rest would be available to me in two days. I could deal with that. Now, being unemployed, I had been racking up bills I owed to various businesses. So, I started making arrangements, expecting to have the money available to me in my bank account; however, I returned to my bank account the next evening and saw that a hold for nine days was placed on my account.

So I had a overdraft accessed to my account. After I advised them to stop payment they still submitted payment through on account and when I spoke to a supervisor Amanda from West VA she was not understanding and she hung up on me after I asked to speak with corporate. I then called back several times. It took 5 attempts until I got another supervisor who was not helpful either. I hate this company. I know someone who did get fired because the customer went to post something negative about them because of not waiving a fee and without warning, they fired him! Let's see. Will supervisor Amanda get fired... I will not pay for them fees. Good job losing a customer of 8 years!

So about a week ago I opened a new account with BoA via their online application process. I was informed that everything was good and that my account had been activated. Great - I had just recently moved to a new area and my old bank didn't offer its services in the town I was living in. I received my card about 4 days later and deposited a cashier's check (from my previous bank of five years) for a total of $739.98.

I made a claim because someone stole my wallet and decided to buy $800 worth of stuff (my check for 2 weeks) and they keep denying the request to look into it and won't put any claims through. On top of that I've gotten 2 new cards and I'm still getting random money taken out. The PayPal is sending money to someone through my old card and they never fixed that. Beware everyone. Do not use this bank. They are the most unhelpful monster ever. I'd rather use my sock as a bank. At least I can't overdraw by 18 cents and get charged $35 in return. Hope whoever owns this bank reads this because you honestly should jump off a cliff...

I called over the phone to make sure my payment was absolutely 100% cleared. They assured me it was. I tried using my card several days later and it was declined. Not only did I have my bank fax them proof they took it from my account, they called as well. They refuse to give me an answer on why they can't post it to my account, please bear with them and it may take up to 7 days to have a supervisor call me back. 7 days!!! I waited over 3 hours to speak with one on hold only to find out they're as helpful as the one answering the phone. Take my advise, stay away.

Our son lost his debit card. We contacted BOA for urgent replacement. BOA shipped him card within 2 days. However, the card was issued to my husband name. We contacted BOA again and they shipped new card to our son in timely fashion. However, the card my husband received was linked to our son account, which my husband did not know. He tried to use this card unsuccessfully and contacted BOA. They explained that the password was changed and he needs to come to the branch in person. He did. BOA changed his password and my husband withdrew $40.00 from the account. He got surprised that this account was not linked to any other of our accounts (we have 4) and the balance was not what he expected.

My old credit card has been canceled and replaced with a new credit card. However, Bank of America keep letting other companies effectively charge my old card. When I called to request Bank of America to totally stop letting people charge the credit card had been closed and canceled long time ago. They refused to do it. Bank of America had admitted my old credit card had been closed and canceled but it is still effective for other people to charge it. They are not willing to change their mistake.

I'm only sick and suffering from bronchitis that has caused me to miss five days of work but by all means, keep delaying my deposit every single day so I can suffer a bit more and not get the medical attention I need. Not to mention how you tack on several fees and charges to anyone who uses your service because you're a bunch of unethical, swamp-dwelling leeches. How do you people even sleep at night? Oh wait, I guess it's easy when you have no soul. And not having that or a conscience makes it easier to bilk the working man who works over 45 hours a week and has no health insurance in order to fatten your pockets. How are you still in business as a company?

I charged $101.49 over 5 days, deposited $129.33 and was charged $245 in overdraft fees. It should be illegal to overdraft. Overdrafts everyday until people can't afford to eat.

Did a wire transfer on Bank of Americas (BOA) website for a closing on our home. We picked next day for a $10.00 instead of $30.00 for same day because it was Wednesday and we weren't closing on home until Monday. But builder and Chase Bank representative called us saying funds weren't there next day. We called BOA and first person on phone could not speak correct English and we couldn't understand her either. Finally she transferred us to another department which was fraud which was not the correct department and they had to transfer us again to another useless department that claimed that it would post by midnight.

I had a B of A account for almost a year twice I received overdraft charges not even the customer service rep could figure out. I asked them over and over to fix it. They would not. (Even though they couldn't find where I made any errors for this to happen.) My account was and is currently negative $151.15. I just started a new job and was waiting to pay the bogus overdraft fee, and close the account.

Well I check my bank yesterday and it says I was overdrawn. So I call them and ask them what happened to my money. And I talk to this lady, that the person who took the money will return it for two or three days. And today I call them again and I told them "There's money there now" and they should not charge me for that. And now I don't have any money cause what they did. You know, I think they're investing all people's money. And I was disabled and no food, so what I'm gonna eat now? I can't buy food cause of this. TY.

(Amela **) This is the most unprofessional manager I've EVER had to deal with in MY LIFE!!! Banker Beware!!! If you are looking for massive headaches in addressing your problems then Bank Of America is for you. After about 7 yrs with them I have had it with all of the endless headaches!

I am very disappointed in Bank of America. After spending multiple hours on the phone with y'all to get a settlement, I was told "we can uphold the offer we gave you earlier today" because the rep was looking at old info. She was looking at my notes from last year when I was 4 months behind and they offered me a settlement. This didn't make sense to me, that I was being punished for paying my bill on time now.

Recently the payroll people that the company I work for use changed the bank they use from TD bank to Bank of America. For months I was going to Bank of America to cash my checks they were very pushy. I felt harassed about opening an account but I put up with it because I hadn't gotten around to fill out the direct deposit papers for my bank. I use first Niagra but there is only two that I know of and they are not very close so unfortunately I had to use Bank of America.

I have opened a bank account 4 months ago. They provided me a temporary card and said a permanent card would be mailed to me within the next 7 business days. It has been 4 months and I had to visit the bank every month to get a new temporary card, I called them almost 10 times to get the status of my card. They shipped the card through UPS twice but with some restrictions on the delivery, deducted 15 bucks twice as a service charge for the priority shipping. I even faced problems like couldnt rent a car on my card since the temporary card is not acceptable by the car rental agencies, had to spend 60 bucks more for booking car on my friends name who is underage and couldnt book my ticket when I had to fly on an emergency work. Its been a hell for me, planning to close my account if I dont get my card within this week.

I have over 10 years being customer to Bank of America, and every simple transaction that need to rely on calling them, getting access to my money for transfers overseas (in a global world, with a global "bank") is just unbelievable complicated, time consuming and very bad solutions given. It has been the worst decision I took to have my money with this bank as they cannot keep customers satisfied.

I have had Bank of America for a month now, and someone already got all of my debit card information and PIN number. They stole over 100$ from me and because they knew my PIN number Bank of America told me in a nutshell, "Too bad." Worst banking experience I've had, nobody wanted to help me at the bank. I was on hold for almost half an hour. Don't use Bank of America. I personally think someone from the bank gave my information to someone. Nobody knows my PIN number besides me and the tellers that helped me make my account.

I had a bill payment set up to come out of my account. It had to be paid 2 days prior to direct deposit. I called Bank of America and spoke w/ an associate over the phone whom said "rest assure we will pay that payment for you but you will get a 35 NSF fee." Ok I agreed. The payment was not only declined but I was charged 2 NSF fees and a charge through the institution. I was very honest and told the lady funds would not be there for 2 days. She said "that's fine, we pay for the transaction and then you get a few." That is not true at all. On top of that, the supervisor said they could not waive fees. It was my fault - apparently they don't always notate accounts when talking w/ customer. I find that very hard to believe. Know your facts when you are discussing finance needs w/ your customers. That's our livelihood you are rolling the dice with.

I had a minor overdraft of 19.11. I had 11.00 dollars in my savings which technically made my account 8.11 overdrawn. So I was given a overdraft fee of 35.00 that they won't refund... The supervisor I was speaking was very rude and actually hung the phone up on me... screw Bank of America. They are absolutely horrible in customer care... I'm closing my account and going elsewhere. They don't care about anything or anybody. I would tell anybody trying to open an account to use a different bank.

I made a deposit of three checks in the ATM machine in the Brighton MA branch. The machine took my checks and terminated the transaction, without depositing them into my account. A printed notice informed me that one or more of the checks could not be validated and I would need to file a claim for the amount. I approached a few of the "bank associates" and their only response was a snicker and to call the number on the receipt. I was informed that I had to file a claim to retrieve the amount of the checks (these are checks from colleges in the area) and that would take 45 days. Their response was "sorry for the inconvenience".

I have been with BOFA since 2004. I only use the account when they have the low percentage for cash. On August 28 or 29 I called for my usual, would be 7000.00 for 3.99% for 12 payments. While on the phone the male representative which I am sure they know who it was, told me he could get me approved to cover 10000 plus the 90 dollar fee because I specifically had told him I wanted to make sure I would not be over. I have worked hard to get my credit score. He never mentioned that I would have an interest fee two weeks after receiving the transfer of funds. He did say that my first payment would be due on Oct 15, 2015.

I recently had $245 in overdraft. I paid them out of good faith and then I contacted the customer service line which took about an hour to get through and they said there was nothing they could do about it. This is a prime example of corporate America taking advantage of the small, blue car, poverty stricken customers. I advise against banking with this company because there's been nothing but problems since opening my account just two months ago. So in the future, if you have any preferred banking, do not go to Bank of America. They're all about making their money.

I have been with Bank of America for last 15 years and I very often get a rude reception from their people on the phone. I made a deposit last week and they are holding some of it. I called and asked for the reason. The answer was that the deposit was more than $5000, that is why, which is BS because I have had bigger deposit than $5000 many many times in the past. Then the lady in customer service hang up on me. I called back asking for her name. No one could or wanted to tell me her name. I ended up talking to the chief manager. He gave me the same response. I told him that I will change my bank and go to chase. His response was "please do it". I believe Bank of America must choose between customers or get ride of their rude associates. I am very disappointed.

Upon speaking with BOA service rep, I was told they would need to see the whole estate planning booklet, death certificate, certificate of trust, picture ID, and even after all that and handing them a signed letter of instruction with regards to removing deceased name and adding spouses tax ID number, they refused to give a signature card which is needed to transfer ownership, stating that they do not issue those at their bank. BOA rep stated, I would need to have the estate unit in Florida contact us by mail for further instructions & or getting a signature card. Their hostile policy, of withholding a living trust money, even when all legal documents have been provided, is borderline illegal and is something the SEC and state attorney’s office should be made aware of.

I tried to open a personal checking account today. I've owned my home for the last 2 years but something in their records prevents me from opening an account. I have a large Merrill Edge account with this same company yet they will not open a checking account for me. I do not have a local BA branch in my city and can only open an account online. I have no interest in BA but am trying to do this to have a checking account where I can transfer money to my daughter who lives in another state. Imagine! They have a ton of my personal info at my Merrill Edge account. I have no outstanding loans but plenty of money. This company will not do business with me and I find this a serious insult.

Some lady crashed into me with her car 2 weeks ago, and I couldn't work except for 3-6 hours the second week to try it out. And since then I have been pushing myself to work more hours. I had $88 leftover from after paying bills (I saved my $150 in my account from before the accident) so I thought I had $88. It said it processed, only I find out that it really didn't... And I already bought myself a $10 meal and then the next day when I check my bank looking for money because it's pay day and I still owe $75 for my phone bill, but out of the $111 I earned, they charged me $65 for overdraft for one day! I called right away to ask for it back because that left me with $66 minus the $25 that I have to leave in my stupid bank...

I was notified by the California Employment Development Department that a debit card would be issued to me by Bank of America for the purpose of paying my disability benefits. I received notice from EDD on 30th October that my debit card was mailed and I would receive same within 5 days. When I contacted EDD per their written request to notify them if the card wasn't received within five days to inform them that the card hadn't been received as of today's date I was advised to call BoA customer service, which I did. I was informed by the representative that I spoke with that since I had been issued a BoA debit card (Dec. 2010-Jan 2011) that had no activity on the account, that the account for that debit card had been closed and BoA was waiting for me to contact them to establish a new account number for the payment of my disability benefits.

My wife have a BOA Checking Account. When we opened the account, no one told me there was minimum fee. Then the BOA charged us $12 for more than 12 month. We went to the branch and they asked me to call their service number. We called them and they asked me to go to the original branch to speak with the guy who opened the account for us. We went to the original branch and the guy already left. The most ridiculous thing is we deposit money, which more than their minimum requirement, the BOA still charged $12. It total wastes my time and money. If you want your money to be safe, stay away Bank of America.

I have been a customer with Bank of America for 4 years. In the time since I have been nothing but disappointed with the service. All they do is charge overdraft fees and extended overdraft fees. I'm now closing my account with them. Take your money and service somewhere else. You will be nothing more than disappointed with the service they provide.

I got an email that said there was suspicious activity. So I called the fraud department and answered all of the person's questions. She argued with me that my answers to her questions were not correct and then told me that my accounts will be closed and that I could never bank with them again. What makes this worse is that my mom's accounts were linked to mine and they closed her accounts without notifying her.

I open an account. Later in the week, they closed it for no reason. Very rude about it. Would not recommend to anyone.