Bank of America Reviews

My payment due date was yesterday, so I was trying to make an payment but it didn't go through because of some website issue, then I called to Bank of America and I talked to 1 lady. She told me that the debit card department was closed so she gonna put a note that I don't need to pay a late fee because I was trying to make a payment on time, so she told me tomorrow make a payment and give them a callback.

I am writing this because I am very dissatisfied with the Customer Service on several times. You wait on the phone for over 35 minutes and then, they transfer you again to another department. This wouldn't be so bad if it only happened once, but 4 times. I don't have the time to be passed around because the employee stated they didn't know or it wasn't their area. They don't ask you, "would you mind waiting?" They just put you on hold.

They charge an absurd amount of money for money orders. I am offended and plan on cancelling my account. I can get one much cheaper at a supermarket.

Bank of America begun randomly taking money out of my honey's account a few months ago. We did not know till recently. They say it's a maintenance fee. Spoke with supervisor Jarren **, he was super nasty, accusatory, blaming us for the issue. I just don't get it. How can a bank supervisor think it's ok to be accusatory with their customers when they're stealing their customers' money? That's projection, and very, very strange behavior.

After receiving 2 overdraft fees that I had not received in the 12 months prior, I asked for a one time courtesy removal of 1 or both fees. This was done with no consideration of the fact that on the date of the overdraft it did not show the money as having been removed and neither did the automatic low balance alert which I received the next day. This seems like a scam to me.

I was attempting to defer a car payment due to financial hardship. Pedro a car loan manager told me since my payment was past due, they would not be able to submit my request. Pedro was borderline rude and unapologetic unfortunately. I'm not sure why its like asking to put a man on a moon when requesting a car deferment through Bank of America. This is my third car and it's never been a problem with any other financial institution. I have been with Bank of America since I was 16. Now I'm 38 and have NEVER encountered such poor service and hollow reasoning for not approving my request!

I'm writing this review mainly because I believe the app system for BofA is set up in a very deceitful way. The Amount shown after payment sometimes takes too long to adjust leaving one with the impression that they have more than what they have in their account, and it makes it very easy to overdraft and get charged an overdraft fee. Sometimes, certain fees on my app process for over 4 days. Please fix this issue and make your app tolerable. When a purchase is made take that amount out right away and update available balance right away. No need for the long process and deceitful figures to throw customers off.

I tried to send money to a friend in Vietnam twice and failed twice. I took me about 2 weeks each time to resolve the issue. The first time, I did not know that first name and last name in Vietnam and US were understood differently and made a mistake with my beneficiary's name. CitiBank Vietnam sent a request to Bank of America, but BoA had no communication with me. CitiBank sent back the money and I am not sure which bank actually took about 8% out of my initial amount! The second time, I edited the name. It did not recognized the change before the transaction but only until after that! I called the Bank of America twice on Friday, they confirmed that money was credited to the Vietnam side and there were no issues, no questions from Vietnam. Over the weekend, my friend still did not receive any money.

I have been with Bank of America for nearly 19 years and I have never been treated poorly like today. Only needed them to correct an amount. It was not supposed to be charged $75 from Sprint (NexGen wireless). It was only supposed to be charged $25. This REP Brian "from Georgia" called me a liar. I tried explaining him that the manager I spoke to online to tell the manager of the Sprint store to charge me $25 and Sprint will issue me a $50 credit and the manager didn't want to. This is just of a tablet that I returned. So BRIAN went all on rage yelling on me and all and at the end said he would transfer me to another rep! REALLY BRIAN you suck!

My dad died. I took his death certificate and certified copy of his will and a court order called a muniment of title to the bank to get the three thousand dollars in his account. I had worked with an attorney to get the will entered into the court records and get the muniment document. That worked great on the other bank accounts. Bank of America, however, after I had presented them, told me that there was a "note in the file" that I would need a receipt for my dad's funeral. I was floored. He had prepaid his funeral costs many years ago. I asked why, and by what authority they could demand that personal document for a three grand account. No reason. No reason at all. Just stony stares as if I were the crazy one and of course everyone had to submit to this invasion of privacy.

I walked into a branch of Bank of America to discuss my loan application only because I have checking account there and the bank staff had recommended they had mortgage service when I opened my account. I was treated aggressive friendly and received a lot emails to pursue my application during I purchasing a house. After I finally started an application, they checked my credit score (rating at "excellent") and my account balance and decide to give me "pre-approval letter" that conditional approved my application with some fixed rate overnight. They returned my email very quickly. Sounds great, right? This is just my nightmare started.

My tenant made a deposit in Florida on 2/20/16. I live in NJ - business acct opened in NJ. The teller deposited to the wrong acct holder who has the same acct as mine in FL. We found out after a week investigation done by Customer complaint dept in Venice Ace, Venice Florida. They told me that I will see the funds on 3/1. Today 3/7 - I have still not received the money.

This is the worst bank. As far as I know all their customers are new Comer and from out of USA. They always take advantage of this people. I advise you if anyone write you a check from Bank of America make sure that person write the check extra $6 for their very own check they charge $6. Be aware if you are with Bank of America this is time to change for the better one.

Back in 2013 I bought my wife. 2013 Honda Pilot. BOA had the best rate at the time so I went with them. Well that was a HUGE mistake. In November of 2013 my wife was in an accident and our Insurance covered all but $724.33. BOA sent me a letter stating that the total I owed after the insurance paid was due within 60 days of the letter date. The letter date was Nov. 26th, 2013. I paid the total due to them on 1-15-2013 at the Florence, Sc location. Well I found out later that they put it on my credit that I not only didn't pay it but was late in paying it.

I have my home loan with BOA & they always want you to open a savings & checking account with them & they tell you of the many perks & advantages of doing it. I was hesitant at first because of the minimum balance you have to keep otherwise you will acquire fees. They assured me that it won't apply to me because it will be tied to my home loan. I guess that is one of the perks. I deposited $25 to the savings & $25 to the checking account as they recommended. I was then beginning the process of setting my paycheck automatically deposited to this new account. Thank goodness it took a while for my work company to do it. A month later, BOA deducted $20 from my account. I called them & they returned the $20 back. A month passed & same issue happened. I went to one of their branches & thought I finally got it fixed after talking to them personally, $20 came back in again.

I have used this bank since 2008 and have had too many problems over the years. From the escrow dept on my mortgage to fees and policies with my accounts and most recently with my credit card billing. The latest issue is that I purchased an item that was pricey just a few weeks ago and am waiting to receive it. My bill from BOA came so I called to dispute the charge since I do not have it yet. I waited on hold for over half an hour and was transferred to six different people in six different departments, as they each couldn't figure out whom to transfer me to. I finally reached billing dispute with a supervisor listening to an agent help me, although he didn't say a word to help. I basically was told I have to pay in full for the item even though I don't have it.

If you read this and nothing else due to the length, please do NOT put your loved one's through the absolute fiasco that is the Estate Department. If you are estate planning, please consider other banks to transfer your finances over to. If you have loved ones that are in the process of estate planning, please try to convince them to switch. No one deserves the misinformation and lies I have been told over the course of a week, especially in the wake of my parents' deaths.

They continually have excuses and apologies for their terrible service. I could not access money in Germany (even after calling them before and during the trip) from their bank partner Deutsche Bank. I call them today to transfer money to the guy who LENT me money to travel home and I still have to jump through endless hoops with these jerks and still haven't paid the guy back yet. BERNIE SANDERS is 100% correct, they need to be dismantled. This has been an ongoing pile of crap dealing with them. All they know how to do is apologise, while not allowing me access to my money.

Horrible Call Tree - Good Luck Getting anyone on the phone without 20 options to go thru! Clueless on what department does (internally). Had to freeze a business account - had to call back 3 times, talk to 4 people that were CLUELESS on: A) What department FROZE the account B) even on how to UNFREEZE it.. I AM STILL ON HOLD with them - What a JOKE! Piss off BOA!

I had to cancel my account due to them closing all the locations in the state and they made the process very difficult for me in order to do so. Not only did the teller mess up while closing my account by writing the wrong amount I had on my account, I had to call customer service five times before someone actually figured out what was going on, despite me telling them multiple times. And the cherry on top, they made me pay the overdraft fee that they caused despite they were the ones who made the mistake, not me.

They charging me for early cancellation, because the service was not working and they want me to continue with the service. I said no, and now they are charging me 500 dollars.

Every month the monthly fee comes out on different days. This month on the 25th, last month the 28th, the months before the 27th and the 29th. They change so much just so you can get a bounce or overdraft charge. Then they charge $35 overdraft then if you don't pay it within 5 days they add another $35 o/d charge. I'm going to Chase. I can't deal with this. 5 yrs ago I got $300 from a class action lawsuit against them for the overdraft fees. They just take advantage of people because they're all over the U.S.

Hello. I had a savings account with BoA for more than 25 years but unfortunately today February 25th 2016 I closed it along with my credit card account. BoA employee Katherine ** at the Elmwood Park NJ branch caused me inconvenience and stress due to unknown reasons. Katherine refused to cash a check issued in my name by a friend. Katherine did not cooperate with me. She did not cash the check regardless of my ID cards I presented. She did not disclose any reason why. Therefore I closed both my accounts at BoA. I will not be returning.

STOP - this is a multi-year issue, that continues, regardless of B of A promises. I am Native. I only have one name. That reads on my birth certificate, my license, my previous Securities license, and on my mortgage papers to our home and properties. B of A cannot get my name correct. Wells Fargo and US Bank have no problem. In the past 2 months my card has been cut off with no notice 3 times.

BOA was terribly inept at processing an application for a home loan. Things fell through the cracks and an employee went on leave without having anyone pick up the application. I recommend avoiding BOA for a home loan. I don't think they know how to take care of their customers.

After paying a monthly fee just to maintain the account, BofA used my autopay status to pay my mortgage BEFORE the determined date, causing me to bounce the payment and incur fees. My auto payment ALWAYS comes out on the 10th of the month - and for some reason, without notice, it was taken out earlier. I received very condescending service when I asked for the fee reimbursement. I was so insulted by the service. I canceled the account on the spot. Too bad for them I am looking refi my mortgage. I will not use BofA again, for any product/service. USAA offers FREE checking, overdraft protection, and accurate autopay (I've been banking with them for over a decade - why I opened another account elsewhere, is my own stupidity).

Anyway the bottom line is they are stupid, have no clue what is going on, they don't listen or pay attention to what you say and what the issue is as to why you are calling.

Applied for a loan modification and was rejected twice. Come to find out this bank has lied to me. Bank of America sold my home mortgage in 2013 to Fannie Mae investors and Bank of America was stating that Fannie Mae makes the decisions.

I absolutely can't stand Bank of America. I've banked with them for at least 25 years, and it's been nothing but a complete frustration. I've removed all of my accounts from there except for a small business account that I don't use very often simply because of convenience. I signed up for text and email alerts so I can keep tabs on the account since I do have a few minor automatic payments coming out of there. I receive at least four notifications a day from them, including every charge made to the account and the balance. On Saturday the 13th I made a deposit of $130 through the day/night teller. On Tuesday the 16th I get an email saying my account was charged $35 for an overdraft fee from the 12th because they didn't process the deposit yet. I still showed a balance every single day of $35, including the 16th.

I am sure they will contribute to the downfall of the United States. If you are young and have money, I recommend you stay the hell away from Bank of America. I am so frustrated with their tactics. The only reason I got involved with using them was a carryover from my parents' financial goings on. The ** from them is endless: they canceled my credit card because I didn't use it for a year (per the "terms and conditions" statement they said I agreed to), their interest rate is completely useless (somewhere around 0.01%).

After 8 months of paperwork and jumping through hoops to get a loan mod I rejected their offer. Here is the rejection letter I sent them. "After receiving the loan modification offer we have decided not to accept the loan modification. This whole process has been, in my opinion, a big scam and a disgrace to Bank of America. I was led to believe that a real solution, specifically a ten year interest rate reduction to 2% and a rate of 3% for the remainder of the loan was what I was working for. After 8 months of continuous uploading of documents, constant phone calls, etc, I was offered a 30 year loan at 5%, thereby costing me an additional $80,000+ over the life of the loan. I do not see how this is supposed to help me.

Bank of America refuses to transfer my mother's IRA to another bank. We decided to move it from BOA because they refused to do a change of address or a direct deposit of the required IRA monthly withdrawal of funds. The checks, good for only 90 days were repeatedly mailed to an old PO box we wanted to close out and three times we had to ask for new checks to be issued because the checks had expired by the time we received them. For no valid reason, BOA failed to direct deposit the checks despite my filling out the forms. It even took a month for the forms to arrive within the same town.

I hate BOA; they haven't got the brains of an idiot. I use Chrome as my internet browser. Unfortunately every time I try to log in BOA I am asked to confirm my password. Now, I pay good earned money to have a password program on my computer so that the information is filled in automatically. And, what happens? I am asked to enter my password. Someone on telephone at BOA told me that BOA does that with Chrome and that I should use the new Internet Explorer (or whatever is the name now). Well, I don't like that browser. So I have to sign in manually and most of the time I probably put in the wrong password. How stupid is that!!! When is BOA going to get into the 21st century and start recognizing the browser that is apparently the most preferred browser???

Bank of America is worst bank ever. They aren't there to help their customers. They take advantage of direct deposit customers. They charge 35$ overdraft fees before there is even an overdraft. Then try to charge 30$ stop processing fee if there's a dispute on a payment that hasn't even processed yet. Worst of all they transfer you on the telephone at least 5 times before someone with knowledge can help you. The other thing is their privacy is getting worst while they transfer you 5 times. Each person is asking more and more information about you including full ssi number address and pin number? And I haven't even brought up the no convenient atms locations so they can charge numerous atm fees. They need the government to look at their bad business practices and consumer privacy act!

The reason why I was compelled to close both my checking and savings account was the fact of my having to hold a sum close to $2000 in my accounts in order not to incur a charge, during the summer when there is no direct deposit to the checking account: I am an international student and I am paid my stipend only during the months when the semesters are functioning.

The wait time to make a withdrawal is ridiculous at these locations. One teller on the 1st of the month is not appropriate. The elderly who are unfamiliar with new technology available to them cannot stand it 1hr wait lines and all just to pay their bills. Bank of America is losing its professionalism and credibility with its lack of staff. A bank should be a place of efficient transactions and helpful personnel to assist with any and all financial needs. This is becoming increasingly common and in all honesty unbearable. I will switch bank institutions.

I was overdraft $0.11 cents after paying for school fees. They charged me $35 dollars for 11 cents. Now they keep sending me fees. Now I'm overdraft $107.35 because of it and the fees won't stop until you're positive.

They change the account type and start charging 12 dollars. When I call to the customer care they said that's how BOA works. Worst service I ever seen so far. I am cancelling all my accounts today from BOA.

I have had an account with Bank of America since 2010. I have been charged 12 dollars as a monthly maintenance fee for the past years and a half. I called them a year ago to find out what the maintenance fee was and the customer service rep refunded the money for 6 months, but did not explain why I was being charged the maintenance fee. She said maybe the status of the account changed and should not be charged again. I checked my account again and I see I am still being charged a fee. I called the bank and it's because you need to have a minimum of 2500 in my account. I was never informed or alerted about this and the representative would not refund the money.

It started on the summer of 2009. I travelled from Vancouver to Seattle and opened an account at Bank of America and did a few transactions. By the time I left Canada there’s about $500 in the account. In 2010 I moved to Dallas and then never touched this account until 2013 the old debit card expired. Around end of 2013 (Oct or Nov) I came to a local Bank of America branch at Lemmon Ave, Dallas, to inquire the information about the account. The banker told me that there’s still about $500, and then he updated the address etc and gave me a temporary debit card. Soon I received a formal debit card with my name and expire date of Nov 2017 on it. Recently we are preparing to buy a house. So my parents tried to wire transfer some money to us. Then the disaster began.

Here's the situation: At the job my boyfriend and I work at, we were given pay cards by the company. They no longer do pay cards so my boyfriend got his own bank account at Bank Of America here. He had the week for a week, they sent him a card and everything. And then the day RIGHT before pay day, we get a letter in the mail saying his account has been closed. We were concerned and called customer service and asked why his account was closed a week after opening it, especially after they already sent him a card, and customer service LITERALLY said "it looks like his account was closed for no reason." ARE YOU ** KIDDING ME? WHAT A JOKE. And THEN, not to mention, we had to wait over a week and a half to get his check back since the money was SUPPOSED to go inside his account, and since we had BILLS to pay, they came out of my account (which is a Fidelity account).

THEIR CUSTOMER SERVICE IS A JOKE. I've never been hung up so many times on the phone. I was looking for an email or maybe a link to send my complaints to for the first time because I've never been this pissed off in my life. How funny is it, that they don't even have one? That definitely says a lot about their service. If I didn't have to be with your company, I would have left in an instant. Never have I ever been fuming every time I get off the ** phone with them. WORST SERVICE EVER. STAY AWAY. And I'm Canadian. I'm as nice as it gets.

So I banked with B/A for the past 5 years. One of my clients gave me 2 checks written on a closed account. 2 days later I try to cash another check to find out my account has been closed. The person who wrote the checks came to the bank with me and explained he had made a mistake and at no time had I known that this was done. He explained that he had closed that account when his wife had passed and had run out of his checks and thought the checks were from that account and that they were good. He paid the checks and the fees. Still bank of America gives me the runaround and early warning is not early. I was not notified in writing until after the checks had been paid.

I have been with Bank of America for +3 years and suddenly they charge every month 12 dollars fees. For no reason, that doesn't make any sense. They just try to find any way to charge you any kind of fees.

Closed my account because the charges and fees and they still charging me account fees a month after my account has been closed.

I went to Bank of America in kings highway Brooklyn to open an account. Unfortunately, I could not open my account because of my nationality. This shows the discrimination policy which is created by the bank of america managers. However, the reason I write this review is not this new offending rule. The staff behavior in the Kings Highway branch (I think her name is Elenora) was so rude and she acted contemptuous to me. She did not talk clearly about why she does not open an account for me and shows so offending facial expression. Instead of being sorry for do not help the customer, she just wants to get rid of me. The most important character for the bank staff is being friendly and understanding, however it seems that there is no attention to select the staff in bank of america. These rules and staffs bothered me that I do not want to come back to this bank again.

Went to order a new debit card and the customer service from management was awful! Made me feel like a criminal and refused to help me... pretty much just telling I have to call to order through mail. I was shaking with anger when I left. DO NOT go to this branch!

Bank of America is full of **. I received an email saying my account was overdrawn which was a horrible oversight on my part. So I, was charged a $35 fee for a $7.00 overdraft. Okay I'll pay for that mistake but then they said they sent an email which I did not receive for another overdraft of $5.00. That email was magically undeliverable, but came just in time for to have to pay another $35 fee. If not for extenuating circumstances I would never bank with Bank of America. Worst bank ever!!! Customer service is also lousy and useless.

I have had an account with Bank of America for almost 8 years. In this time, my account type has been changed at least 4 times. I find this completely ridiculous because I signed up for a specific account type and for some reason B of A feels that it is perfectly fine to change my account to something that is in no way similar. Anyway, I digress.

Good morning. I have a serious complaint. On Friday 1/8/2016 my friend attempted to make a deposit in my BOA checking account ending in **. I didn't see the deposit so I called the "1-800" for assistance and the representative says the depositor has to fix the problem. On Tuesday 1/12/2016 my friend went to 1974 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (The BOA banking center).

This is the worst bank I have ever had the misfortune to open an account with. I made a transfer of $350 from BoA to my account at another bank and I had never received the money even though the online system clearly indicated that it went through. If you are thinking of opening a new account with this bank, please make sure that this is your last option. I spent 3 hours talking to them on the phone and they finally gave me a tracking number and they said I need to call the other bank to ask them to trace it for me. However, because the transfer was initiated from BoA, the other bank cannot trace the money. I called them so many times and all I got from every representative was literally this, "Sorry, sir, I don't know what to say."

I'll never do business with Bank of America. They have the worst customer service. Spanish is my first language, so when I called I ask to be transferred to someone that speaks Spanish. Sadly BOA Hispanic customer service are rude, they don't have manners. A supervisor was judging me instead of helping me, I almost cried, couldn't believe it.

I make deposit for our company 4-5 times a week. The service is awful. The past year and a half has been total disappointment. Starting a year and a half ago they had 2 Bank of Americas in town. Town is about 70,000 people. First they closed the branch across town, so everyone had to go to the Main branch. The main Branch had a commercial lane, (3) drive-thru lanes and a ATM. Within (6) months they closed the Commercial Lane, that left (3) drive-thru lanes. Then 3-6 months later they closed on off the drive-thru lanes and made it a Second ATM. So now there are two drive-thru lanes for a town of 70,000 people and anytime you go there both lines are backed up and you can't even get in line, when you do plan on being there for 30 to 45 minutes in line. Now the new thing is when I went to Deposit money today I had to show them my license. WHAT? To deposit money??? This Place is SCREWED UP.

Owner of safe deposit box (taxes paid and good job) with savings and personal items was seized because Father's name was on box. Father is foreign national and understood he could remove personal item from box as son needed it. The seizure of Son's box has caused him to be unable to make car payments, property payments, and jeopardizes his marriage plans. BoA will not and did not warn or send any notification to the primary owner, our Son.

I wanted to add my son to my account. We went there and they told us a banker would be with us in 10 minutes. We waited for 1 hour. After 1 hour the lady supposed to help us (was chit chatting on the phone) came to us and said she would be with us in 10 minutes. Finally it was our turn! Every 5 minutes she had to go back and check with her manager! It was awful. Then she said "Sorry! The system is not working!! Would you like to make an appointment for tomorrow!" Don't waste your time with this bank! Awful service!

Sent out my bill pay on Dec 31 vs. Jan 3 due to the holidays. Charged me an overdraft fee despite the check not being cashed yet (on the 4th). I was told that is allowed in the disclosure. It should be illegal - if they haven't paid the check, how is it an overdraft? If I had mailed the check, it certainly wouldn't be an overdraft. Other banks don't debit the account until the check is cashed. HORRIBLE!

I've had Bank of America since 2006. Worst customer service I've ever had. Not reliable obviously. They're charging $12 a month for maintenance fee that for having an account if you don't have $1,500 or direct deposit. I was never warned or told that I would have these charges be on my account. I'm pretty livid on how the customer's representative talk to me over the phone. By tomorrow I definitely will no longer be part of Bank of America.

This Bank has never caused me any problems in a long time and has had excellent customer service, and I have left B of A a 5 before. However, the reviews lately speak for themselves!!! This Bank has failed us all lately. I do not believe it is the CEO's fault because the bank was just fine under him from the get-go. Whoever is causing this is someone else (perhaps some other level of management?). But all I have to say is... just look at the changes in the number 1 star reviews in the past 5 months. This bank has turned from a reliable place to keep your money to a madhouse from hell! No reps are helping anyone anymore and this bank has failed me. They randomly closed my account and like other complainants said, take a "hack and slash" approach regardless of how long you've been a customer. They don't care one bit when they used to. The true colors apparently do show, and this bank's colors are not the colors of America at this time.

Their customer service is one of the worst. I was asking for a first, one-time, courtesy overdraft fee return ($12) and I received the worst customer support. Because it is not a bank error they cannot return the fee. Really??? I assume my fault. I forgot that every month they transfer $25 from my checking to savings (that's what caused the overdraft fee), but I cannot understand how a bank can not accept a first time error from a customer. Also, the comments the branch officer was making I would have to change the bank, not acceptable when there are banks who don't even charge a monthly fee, like Huntington.

We recently refinanced our mortgage. I asked our rep to set up a Payplan 26 plan allowing us to make auto payments, every two weeks resulting in 26 total payments and an extra payment per year. He failed to set it up and after we signed he said he could no longer help. It took me about two months and at least eight phone calls (each with 20 minute holds) to one person after another to get this set up. BoA does not allow you to set this up online. It seems they specifically make this difficult since it will result in lower interest payments. I have four accounts and over 60k with this bank. I foolishly expected better service.

I am with Bank of America for 17 years. I was a happy NationsBank customer before, but unfortunately they bought up that bank in 1998. BofA home equity loans wasted two months of my time doing an equity line of credit. I asked for 50K, but my branch said that I could get easily get 70K for the same rate so I agreed. I probably spent a total of 10 hrs on this process over 7 weeks. Many hoops. They gave me an offer letter of prime + 1.84% on Nov 9, 2015 which was 5.09% at the time.

I've been a customer with BOA for over a decade and they rob me blind. I am one of those people that obsessively look at their bank account every day and I get email notifications with my balance, still doesn't help because my balance changes daily. The "available" balance is never accurate. What's the point of having that tracking system if I need to write is down in a checkbook (I don't use checks nor have I in years) to keep an accurate balance like we did in the old days? I had $2000 on Friday and I went Christmas shopping, checking my balance several times a day to make sure I wasn't going over. I woke up today nearly $300 overdrawn with $105 in overdraft fees! I called and talked to 2 people, neither of whom were American (hello, Bank of America and you are shipping your jobs overseas, greedy **). Neither was helpful and only offered to give me $70 back as a "courtesy."

I have been a customer since 1966. Recently I was informed that a "change" had occurred in my checking account. When asked for a copy of the "60-day" notice the bank was unable to produce anything that was mailed to me. It did not however prevent BofA from deducting a newly imposed $25/monthly "maintenance" fee. I was assured that IF I had direct deposit they would waive the fee. Let me see. I have TWO direct deposits for my little SSA accounts. I write maybe ONE check a month and have a direct bill pay for the other. Now I am supposed to give BofA $300/year to "maintain" my checking account? This is the second month in a row that BofA has tried something like this. Just a different story this time. I need a new bank.

Bank of America closed my account without informing me. I made all my bills online and I found out my account was closed because I started getting emails with late fees and check return fees from the companies that I paid my bills. I contacted BOA and they would not give me a reason as to why my account was closed. All they told me was that it was not because any fraud was done by me or that I had done anything wrong. They just decided to end the business relationship with me. They kept my money for two weeks! I was left with $20.00 that I had in my pocket and a bunch of late fees. When I finally received a check via mail I tried cashing it at a BOA and they WOULD NOT CASH IT BECAUSE I DID NOT HAVE AN ACCOUNT WITH THEM! I could not believe it.

For years my husband and I noticed discrepancies in our bank balance but never took the time to investigate. However, due to our heightened financial problems, this issue has become impossible to overlook, regardless of how busy we may be. What just happened to us is despicable. On December 12th, 2015, our bank balance dropped to only 96 cents. This was attested by the automated system I called at 800-442-6680. Additionally, I received an email from Bank of America warning me that our balance had fallen "below $25". On December 13th and 14th, the information given by the automated system was the same... balance of 96 cents. It's important to note that any purchases made had cleared and we were not spending as we had no money to spend. On December 14, 2015, I received a Christmas check from my mother in the amount of $250.

I call them to file a claim about fraud transactions and not only do I have a fraud problem but because of the missing money I got overdraft fees so my account is at -$81. Instead of helping me they made excuses and said I really did make the transactions even when I really didn't. So of course they wouldn't file a claim for me. They basically just wanted to steal money from me.

Bank of America has the worst customer service ever. The people who work at the branch pretend to be all friendly and then when you come in they ignore you because they "have an important report". The overdraft fees are ridiculous. They delay incoming payments so that your account gets overdrafted. I just turned on overdraft protection (using my credit card) yesterday and just got charged $35 today. My true rating would be 0.1 out of 5, I wish we could go lower than 1 star.

We have been banking at our local BOA for about 15 years. We were on first name basis with all the tellers. Then one day several people quit all at the same time. The new drive through teller has been terrible. Very slow, very confused, very argumentative. Also, there is only one teller inside. This is a very unprofessional situation. I'm strongly considering changing to a new bank.

Been a patriot at Bank of America for over 50 years. Fell at the bank in 2011, my attorney Howard ** has passed away and the bank will not help me do anything to help me. All I want is my bills to be paid. I'm asking everybody to boycott Bank of America. Thank you and God bless you.

I have several different accounts with the Bank of America in Vernon Hills, IL, 60061. Since I have a substantial amount of funds in their bank I was given an executive phone extension. I have called this special extension number regarding various issues and several times my phone calls were not returned when promised which means I have to put away my notes and information regarding the reason I called and call again or wait for the return call. This is more than aggravating... Why give me a special number if service is below par?

BOA deliberately holds bank charges back and puts them through to deliberately cause bank overdrafts. Just had them put through a five dollar tip from ten days ago. It caused my account to go under by .53 cents and cause an overdraft for my rent check which costs me severely. I'm so done with these people. Banks need to be regulated more closely and this nonsense ought to be illegal.

Earlier this year, BOA closed our checking account because they said that they couldn't verify that my husband was a US citizen. They claim they sent a letter requesting confirmation that he was in fact a US citizen. Because they didn't get a response to the letter, they closed the checking account - not the savings account nor our credit card account, just the checking account. Mind you that I get daily balances by message on my phone and they send me email too! But they close it on a letter not sent by return receipt???

I opened up an account in May 2015 on a promotion that I would receive a 200.00 promotional bonus which was to be received within 90 days. It is now December and the bonus has not been received. I have talked with several people and even talked with the department that was supposed to expedite this matter. That was 6 weeks ago. Ridiculous. About ready to talk to the news station and report them to the Better Business Bureau.

Doesn't matter when I visit this bank, if I go inside, there is a line each and every time with one, count them - one teller. It can be the first of the month, last of the month or anything in between. When I inquire as to whether there will be another window opening, I get a snotty answer. It is a shame there is no such thing as customer service anymore. We are our own customer service. The worst time is the first of the month. One teller when opening, really. The first of the month comes around every month... Get with it Bank of America, your service is horrible!

I was overdrawn 3 cents and charged $35 for an overdraft fee. I was told that they were unable to help me.

I have been with BofA over 10 years and never had a problem until recently. It started when my daughter account was charged an overdraft protection fee and money was transferred out of her savings. (But there was NO overdraft involved). When I called to complain, the lady was not understanding me, so I frustratingly hung up. Then (2) days later, I was charged a $35.00 overdraft fee on my account (even though I checked it the night before and my account was fine). I was told that direct deposit might came in an hour after my account was overdrawn, so they were correct in charging me. Are you serious? I immediately went to the bank and close all of my accounts and I'm now with a Federal Credit Union. They should be investigated for fraud and I truly hope that they go belly up.

I have called and spoke to 9 different people today, and constantly being bounced over to someone else, who loses the call and I have to call back and go thru the whole crap all over again. WORST customer service department ever. Their so called security questions are something that ANYONE can obtain thru public record search. They kept asking for my social security number and other personal questions, which I refused to give, since it was not their business. They would disconnect the call or transfer me over to some other ROBOT, to go thru the same questions all over again.

My first bank account is with Bank of America and I hate to have to depart from it. Now that I turned 23, the bank assumes am a graduate and have a good paying job. I am being charged $12 maintenance fee, what a sleek way to steal money from your customers. You will be losing customers with your strict profiting rules.

First of all terrible customer service at BOA in Laurel. Second they taking overdraft fee before overdraft happened. But I deposit money to avoid it but bank took money anyway. So what happened is that associate Starla ** was very negative and mean that morning. So basically she made my day when I told her that "bank took money for option that have been cancelled more than 6 months ago and what we can do with that". She just told me "I will give to you number and you can call and see IF you can fix it". She telling me that after I was waiting 20 min in a line!!! After She saw my face which was not happy she start to call with so much negative!!! Also bank allowed to cash check when there is not enough money on account. It so bad!!! And they took fee for that. So disappointed and gonna switch bank.

Bank of America is an awful bank with terrible customer service!!! One rep lied to me and told that she had solved my issue with my account to get me off the phone and she DID NOT! The next morning I called to speak with a supervisor and she blamed me!

I have been unemployed and recently got a new job - yay! Well, typical of new jobs, my direct deposit will not go through until the second payment. My first check, for one week, was mailed. I deposited the check after a busy day at work at an ATM. There was a hold on the check and a notice that $200 was released, and that the rest would be available to me in two days. I could deal with that. Now, being unemployed, I had been racking up bills I owed to various businesses. So, I started making arrangements, expecting to have the money available to me in my bank account; however, I returned to my bank account the next evening and saw that a hold for nine days was placed on my account.

So I had a overdraft accessed to my account. After I advised them to stop payment they still submitted payment through on account and when I spoke to a supervisor Amanda from West VA she was not understanding and she hung up on me after I asked to speak with corporate. I then called back several times. It took 5 attempts until I got another supervisor who was not helpful either. I hate this company. I know someone who did get fired because the customer went to post something negative about them because of not waiving a fee and without warning, they fired him! Let's see. Will supervisor Amanda get fired... I will not pay for them fees. Good job losing a customer of 8 years!

So about a week ago I opened a new account with BoA via their online application process. I was informed that everything was good and that my account had been activated. Great - I had just recently moved to a new area and my old bank didn't offer its services in the town I was living in. I received my card about 4 days later and deposited a cashier's check (from my previous bank of five years) for a total of $739.98.

I made a claim because someone stole my wallet and decided to buy $800 worth of stuff (my check for 2 weeks) and they keep denying the request to look into it and won't put any claims through. On top of that I've gotten 2 new cards and I'm still getting random money taken out. The PayPal is sending money to someone through my old card and they never fixed that. Beware everyone. Do not use this bank. They are the most unhelpful monster ever. I'd rather use my sock as a bank. At least I can't overdraw by 18 cents and get charged $35 in return. Hope whoever owns this bank reads this because you honestly should jump off a cliff...

I called over the phone to make sure my payment was absolutely 100% cleared. They assured me it was. I tried using my card several days later and it was declined. Not only did I have my bank fax them proof they took it from my account, they called as well. They refuse to give me an answer on why they can't post it to my account, please bear with them and it may take up to 7 days to have a supervisor call me back. 7 days!!! I waited over 3 hours to speak with one on hold only to find out they're as helpful as the one answering the phone. Take my advise, stay away.

Our son lost his debit card. We contacted BOA for urgent replacement. BOA shipped him card within 2 days. However, the card was issued to my husband name. We contacted BOA again and they shipped new card to our son in timely fashion. However, the card my husband received was linked to our son account, which my husband did not know. He tried to use this card unsuccessfully and contacted BOA. They explained that the password was changed and he needs to come to the branch in person. He did. BOA changed his password and my husband withdrew $40.00 from the account. He got surprised that this account was not linked to any other of our accounts (we have 4) and the balance was not what he expected.

My old credit card has been canceled and replaced with a new credit card. However, Bank of America keep letting other companies effectively charge my old card. When I called to request Bank of America to totally stop letting people charge the credit card had been closed and canceled long time ago. They refused to do it. Bank of America had admitted my old credit card had been closed and canceled but it is still effective for other people to charge it. They are not willing to change their mistake.

I'm only sick and suffering from bronchitis that has caused me to miss five days of work but by all means, keep delaying my deposit every single day so I can suffer a bit more and not get the medical attention I need. Not to mention how you tack on several fees and charges to anyone who uses your service because you're a bunch of unethical, swamp-dwelling leeches. How do you people even sleep at night? Oh wait, I guess it's easy when you have no soul. And not having that or a conscience makes it easier to bilk the working man who works over 45 hours a week and has no health insurance in order to fatten your pockets. How are you still in business as a company?

I charged $101.49 over 5 days, deposited $129.33 and was charged $245 in overdraft fees. It should be illegal to overdraft. Overdrafts everyday until people can't afford to eat.

Did a wire transfer on Bank of Americas (BOA) website for a closing on our home. We picked next day for a $10.00 instead of $30.00 for same day because it was Wednesday and we weren't closing on home until Monday. But builder and Chase Bank representative called us saying funds weren't there next day. We called BOA and first person on phone could not speak correct English and we couldn't understand her either. Finally she transferred us to another department which was fraud which was not the correct department and they had to transfer us again to another useless department that claimed that it would post by midnight.

I had a B of A account for almost a year twice I received overdraft charges not even the customer service rep could figure out. I asked them over and over to fix it. They would not. (Even though they couldn't find where I made any errors for this to happen.) My account was and is currently negative $151.15. I just started a new job and was waiting to pay the bogus overdraft fee, and close the account.

Well I check my bank yesterday and it says I was overdrawn. So I call them and ask them what happened to my money. And I talk to this lady, that the person who took the money will return it for two or three days. And today I call them again and I told them "There's money there now" and they should not charge me for that. And now I don't have any money cause what they did. You know, I think they're investing all people's money. And I was disabled and no food, so what I'm gonna eat now? I can't buy food cause of this. TY.

(Amela **) This is the most unprofessional manager I've EVER had to deal with in MY LIFE!!! Banker Beware!!! If you are looking for massive headaches in addressing your problems then Bank Of America is for you. After about 7 yrs with them I have had it with all of the endless headaches!

I am very disappointed in Bank of America. After spending multiple hours on the phone with y'all to get a settlement, I was told "we can uphold the offer we gave you earlier today" because the rep was looking at old info. She was looking at my notes from last year when I was 4 months behind and they offered me a settlement. This didn't make sense to me, that I was being punished for paying my bill on time now.

Recently the payroll people that the company I work for use changed the bank they use from TD bank to Bank of America. For months I was going to Bank of America to cash my checks they were very pushy. I felt harassed about opening an account but I put up with it because I hadn't gotten around to fill out the direct deposit papers for my bank. I use first Niagra but there is only two that I know of and they are not very close so unfortunately I had to use Bank of America.

I have opened a bank account 4 months ago. They provided me a temporary card and said a permanent card would be mailed to me within the next 7 business days. It has been 4 months and I had to visit the bank every month to get a new temporary card, I called them almost 10 times to get the status of my card. They shipped the card through UPS twice but with some restrictions on the delivery, deducted 15 bucks twice as a service charge for the priority shipping. I even faced problems like couldnt rent a car on my card since the temporary card is not acceptable by the car rental agencies, had to spend 60 bucks more for booking car on my friends name who is underage and couldnt book my ticket when I had to fly on an emergency work. Its been a hell for me, planning to close my account if I dont get my card within this week.

I have over 10 years being customer to Bank of America, and every simple transaction that need to rely on calling them, getting access to my money for transfers overseas (in a global world, with a global "bank") is just unbelievable complicated, time consuming and very bad solutions given. It has been the worst decision I took to have my money with this bank as they cannot keep customers satisfied.

I have had Bank of America for a month now, and someone already got all of my debit card information and PIN number. They stole over 100$ from me and because they knew my PIN number Bank of America told me in a nutshell, "Too bad." Worst banking experience I've had, nobody wanted to help me at the bank. I was on hold for almost half an hour. Don't use Bank of America. I personally think someone from the bank gave my information to someone. Nobody knows my PIN number besides me and the tellers that helped me make my account.

I had a bill payment set up to come out of my account. It had to be paid 2 days prior to direct deposit. I called Bank of America and spoke w/ an associate over the phone whom said "rest assure we will pay that payment for you but you will get a 35 NSF fee." Ok I agreed. The payment was not only declined but I was charged 2 NSF fees and a charge through the institution. I was very honest and told the lady funds would not be there for 2 days. She said "that's fine, we pay for the transaction and then you get a few." That is not true at all. On top of that, the supervisor said they could not waive fees. It was my fault - apparently they don't always notate accounts when talking w/ customer. I find that very hard to believe. Know your facts when you are discussing finance needs w/ your customers. That's our livelihood you are rolling the dice with.

I had a minor overdraft of 19.11. I had 11.00 dollars in my savings which technically made my account 8.11 overdrawn. So I was given a overdraft fee of 35.00 that they won't refund... The supervisor I was speaking was very rude and actually hung the phone up on me... screw Bank of America. They are absolutely horrible in customer care... I'm closing my account and going elsewhere. They don't care about anything or anybody. I would tell anybody trying to open an account to use a different bank.

I made a deposit of three checks in the ATM machine in the Brighton MA branch. The machine took my checks and terminated the transaction, without depositing them into my account. A printed notice informed me that one or more of the checks could not be validated and I would need to file a claim for the amount. I approached a few of the "bank associates" and their only response was a snicker and to call the number on the receipt. I was informed that I had to file a claim to retrieve the amount of the checks (these are checks from colleges in the area) and that would take 45 days. Their response was "sorry for the inconvenience".

I have been with BOFA since 2004. I only use the account when they have the low percentage for cash. On August 28 or 29 I called for my usual, would be 7000.00 for 3.99% for 12 payments. While on the phone the male representative which I am sure they know who it was, told me he could get me approved to cover 10000 plus the 90 dollar fee because I specifically had told him I wanted to make sure I would not be over. I have worked hard to get my credit score. He never mentioned that I would have an interest fee two weeks after receiving the transfer of funds. He did say that my first payment would be due on Oct 15, 2015.

I recently had $245 in overdraft. I paid them out of good faith and then I contacted the customer service line which took about an hour to get through and they said there was nothing they could do about it. This is a prime example of corporate America taking advantage of the small, blue car, poverty stricken customers. I advise against banking with this company because there's been nothing but problems since opening my account just two months ago. So in the future, if you have any preferred banking, do not go to Bank of America. They're all about making their money.

I have been with Bank of America for last 15 years and I very often get a rude reception from their people on the phone. I made a deposit last week and they are holding some of it. I called and asked for the reason. The answer was that the deposit was more than $5000, that is why, which is BS because I have had bigger deposit than $5000 many many times in the past. Then the lady in customer service hang up on me. I called back asking for her name. No one could or wanted to tell me her name. I ended up talking to the chief manager. He gave me the same response. I told him that I will change my bank and go to chase. His response was "please do it". I believe Bank of America must choose between customers or get ride of their rude associates. I am very disappointed.

Upon speaking with BOA service rep, I was told they would need to see the whole estate planning booklet, death certificate, certificate of trust, picture ID, and even after all that and handing them a signed letter of instruction with regards to removing deceased name and adding spouses tax ID number, they refused to give a signature card which is needed to transfer ownership, stating that they do not issue those at their bank. BOA rep stated, I would need to have the estate unit in Florida contact us by mail for further instructions & or getting a signature card. Their hostile policy, of withholding a living trust money, even when all legal documents have been provided, is borderline illegal and is something the SEC and state attorney’s office should be made aware of.

I tried to open a personal checking account today. I've owned my home for the last 2 years but something in their records prevents me from opening an account. I have a large Merrill Edge account with this same company yet they will not open a checking account for me. I do not have a local BA branch in my city and can only open an account online. I have no interest in BA but am trying to do this to have a checking account where I can transfer money to my daughter who lives in another state. Imagine! They have a ton of my personal info at my Merrill Edge account. I have no outstanding loans but plenty of money. This company will not do business with me and I find this a serious insult.

Some lady crashed into me with her car 2 weeks ago, and I couldn't work except for 3-6 hours the second week to try it out. And since then I have been pushing myself to work more hours. I had $88 leftover from after paying bills (I saved my $150 in my account from before the accident) so I thought I had $88. It said it processed, only I find out that it really didn't... And I already bought myself a $10 meal and then the next day when I check my bank looking for money because it's pay day and I still owe $75 for my phone bill, but out of the $111 I earned, they charged me $65 for overdraft for one day! I called right away to ask for it back because that left me with $66 minus the $25 that I have to leave in my stupid bank...

I was notified by the California Employment Development Department that a debit card would be issued to me by Bank of America for the purpose of paying my disability benefits. I received notice from EDD on 30th October that my debit card was mailed and I would receive same within 5 days. When I contacted EDD per their written request to notify them if the card wasn't received within five days to inform them that the card hadn't been received as of today's date I was advised to call BoA customer service, which I did. I was informed by the representative that I spoke with that since I had been issued a BoA debit card (Dec. 2010-Jan 2011) that had no activity on the account, that the account for that debit card had been closed and BoA was waiting for me to contact them to establish a new account number for the payment of my disability benefits.

My wife have a BOA Checking Account. When we opened the account, no one told me there was minimum fee. Then the BOA charged us $12 for more than 12 month. We went to the branch and they asked me to call their service number. We called them and they asked me to go to the original branch to speak with the guy who opened the account for us. We went to the original branch and the guy already left. The most ridiculous thing is we deposit money, which more than their minimum requirement, the BOA still charged $12. It total wastes my time and money. If you want your money to be safe, stay away Bank of America.

I have been a customer with Bank of America for 4 years. In the time since I have been nothing but disappointed with the service. All they do is charge overdraft fees and extended overdraft fees. I'm now closing my account with them. Take your money and service somewhere else. You will be nothing more than disappointed with the service they provide.

I got an email that said there was suspicious activity. So I called the fraud department and answered all of the person's questions. She argued with me that my answers to her questions were not correct and then told me that my accounts will be closed and that I could never bank with them again. What makes this worse is that my mom's accounts were linked to mine and they closed her accounts without notifying her.

I open an account. Later in the week, they closed it for no reason. Very rude about it. Would not recommend to anyone.

I drove by the Bank of America service bay to deposit to a company account. I never like going inside as it takes so long. I waited 10 minutes to get to the service window and it was only a remote person. While I was waiting on her to appear I put $4.00 worth of coins in an opening marked for coins. When she came on and asked my account and what I wanted to do, I told her I had a deposit. She said, "ok, we can do that for you." I told her I had already put the coins in the slot, then she told me they do not accept coins in the drive-thru. I had to wonder why they had a slot marked for coins. She told me I would have to go inside.

I'm new to BofA and up until today, I'd always made my deposits at the atm. Today, I opted for the teller. I assumed that because the atm machine would take a cash deposit without a deposit slip and considering they have the swipe machines at ea teller station, I figured my debit card and the cash was the only thing I needed. Again, this is a new account.

I have overdraft protection and you will not believe what happened. Never overdraft once but I went over five cents this month and now they have charged me 70.00. This is not at as l even expected. I am on a fixed income and need my money to pay bills. This is the worst bank and they charged me an additional extended overdraft fee. Think twice about this bank. It is not to be of any benefits.

I was with BOA for less than 1 year and today I finally had to switch banks! Numerous times they did the "keep the change" transfer to my savings ONLY to put me into the negative and then proceed to charge me a $10 fee to transfer the money in my savings to the checking to bring it back to positive THEN to charge my checking $35 for going in the negative!! By the time they triple hit you with fee's over and over again you're in the hole almost $100+ for a charge usually less than $5 and not to mention it took 40 minutes this morning and being transferred to 8 different people PLUS being hung up on just to answer 1 question.

I'm a college student with a lot of bills to pay. I pay rent, I pay cable, I pay car insurance all while working a minimum wage job of 7.25 an hour. I subscribed to a reoccurring online transaction knowing it was within my budget. Unfortunately I was on the verge of not having enough money for my next payment and ended overdrawing my account. I was aware that there were overdraft fees and did all I could to pay them. Unfortunately I get payed every two weeks and had previously had to pay bills, and wouldn't be getting money into my bank account for another two weeks. My account is now $81 overdrawn. $81 dollars negative in my account that I needed for my insurance. Some people are living paycheck to paycheck and I don't believe Bank of America has that in mind when charging overdraft fees. $35 dollar overdraft fees are ridiculous for a college student.

Beware of BOA. They are scam artist. I recently had to close my savings and checkings account with this bank. They don't give you a grace period for overdraft fees. So they say that you get a 5 day grace period to bring your account up to date. They also told me that I have a protection plan that will cover my accounts if I was overdrawn. What a joke. They did not only hit me with a $35 penalty but added on another $70 which made the penalty $105 with no 5 day grace period.

Bank of America froze the acct with no notice or reason. I could not make deposits either online or in the bank. No one could explain to me why after at least a dozen tries in and out of bank trying to make deposits. Charged me fees, couldn't even use the acct. It took me 6 weeks to get someone on the phone to finally tell me that the acct to "non-response" of verification? Not ONE WORD in 6 weeks from the dozens of employees that I talked with. They wanted me to pay fees. I closed both. It was HORRENDOUS. I've never seen so many incompetent people working for the same Company in my life. No wonder they went broke.

I have received hundreds of dollars in overdraft fees in the past month not even realizing they were charging me for so many. I'm so angry and beyond unhappy with Bank of America. I have not been impressed whatsoever since I opened an account with them almost a year ago. They were shady about giving me a "business account" and saying to use it as a personal one and that is the best way to go. They are horrible at customer service or any form of contact. I can't even believe there is no real way to contact them except wait call during hours of operation only to sit on hold forever and only receive disappointing results. I have never ever been so upset with a financial establishment ever before. They are behind with technology, horrible at any kind of customer service or helping resolve issues, and their rates and operation standards are the worst of any bank I have ever used. Bank of America, go ** yourself.

Applied for a home loan at Bank of America on the 15th of October. Loan taker Lee ** took information over the phone and informed me that I would get a package in the mail. Received package, was missing documents and tried calling to see if additional package was coming. No response. 5 days later (20 Oct) after complaining supervisor Ryan ** from Jacksonville office called and stated loan officer Lee will call you and that another package will arrive. (26 Oct) Still no call from Lee **. 11 days and still counting. Loan fulfillment officer Lykesha ** called to say the delay is because we need Lee to call you and affirm you still want loan, to get appraisal done. She sent him an email and he responded back he will call me today, still no response.

On Saturday October 24th, I went inside of the branch at the Mansfield Texas location to make a deposit with a teller by the name of Janet. I made a deposit for 120.00 in cash and 221.00 with a check. I went to car to double check my receipt only to find out that she made a total deposit for 241.00 not 341.00. I went back into the branch and it seem to me that she had another problem with a customer. Needless to say, I waited 16 minutes for her. So I finally got the opportunity to let her know that she shorted me 100.00. Janet fixed the problem and didn't say "I'm sorry for the inconvenience" or "I'm sorry about the mistake." She act like it was no problem. I just thought it was poor customer service. I think the next time, I will try a different teller.

Hello, was dealing with BOA for 80 days. Everything was set. Was told had a final approval by home loans manager Kevin then talked to processor and was told never had final approval. Kevin proceeds to tell me to hang in there - give him a couple of days to get this loan closed. Well 2 weeks passed. Horrible communication. I would email - he would not return emails for a couple days if he returned at all. My point is it seems like BOA does not know what they are doing. Had to submit same paperwork 4 times. Had talked with 4 different people about same paperwork. Ridiculous. Changing banks ASAP.

This is the worst bank I have ever dealt with. They are NOT customer service oriented. They closed my account for no reason and tried to hold onto my funds for couple of weeks. Their risk management team is the worst. They will not tell you anything but will keep on giving you the run around. Some of their employees that I dealt with no help whatsoever: Gloria, Darlene, Haysus, Jose. I am hoping more Bank of America branches will close down. They need to.

I closed my accounts on 10/2/15 and three weeks later have still not received the funds. Every time I speak with staff they tell me something different. At this point I believe it is corruption, as no one can be this incompetent. There is no end in sight and they keep telling me I have to wait for holds that they placed. Now they're telling me again that a "check is in the mail" when I specifically told them I would go into a branch and get the funds. They want me to wait another 48 hours while they cancel the check I never requested. This is insane. I can't believe they are allowed to treat customers like this when they only want to withdraw money that belongs to the CUSTOMER!

I had one recent Late Payment which happened due to a BofA mistake and they reported it to the Credit Bureaus. I contacted them and informed BofA that I had set up an automatic payment since I was going to be gone during the payment time and would not have any service/internet access. When I arrived home back from the trip there had been an error and the payment had not gone through. I had received late payment fees as well as they had reported it to the agencies.

I have been with Bank of America for over 8 years. When you call you're always left on hold for 20 min. or longer. Today I waited on hold for assistance from a manager for an hour and a half. I finally hung up tired of waiting. They have been robbing me the entire time. Their associates aren't very friendly and they treat you as if they don't care about your business. I had three accounts with Bank of America and am happy to say I am closing them all and taking my business elsewhere. I do not recommend them to anyone especially not teenagers or young adults considering opening up accounts for the first time. Their maintenance fees are high and service sucks.

I am so sick of dealing with these idiots. I've been on the phone with them for over 4 hours now. They lost all of my information on their website. Their website is the worst website ever, I cannot figure out how to pay my credit card. I'm on the phone with them and they don't know how to do it. All they do is keep on giving me the runaround and sending me to another department. I have been with Bank of America for over 10 years, paid the car off in full every month, and now they have lost my business. B of A is one of the worst companies I ever dealt with. I'm going to close my Bank of America account and open a Chase account.

Associate sent a bank transfer incorrect, she said she knew how. Went back to bank as the transfer was done wrong. 2nd associate did 2nd bank transfer but did not recall the 1st transfer. Client got 2 bank transfers. B of A refuses to help get refund.

What I am writing about, no one from that bank will care. My opinion to them won't matter, but I hope any individual trying and interested in opening an account with them takes heed to the fact that this bank is truly the worst of institutions in American business. Their products and everything about their business practices are outright wrong and should be illegal.

Deposit Hold placed for a check that was cleared from the other account the very next day that was deposited but they still decide to put a 7-day hold. The 3 times I needed help in the 5 years I've been with BOA they couldn't do anything for me. Bad service!

Accidentally transferred all the money in checking acct. to my credit card (BoA app). Called them after it posted to get refunded majority back. So they said okay. 3-5 business days, okay. Called after third business day and they said it’s processing. Called after 5th business day, processing. Called on Columbus Day, credit side said checking account dept. closed and that might be why it wouldn't come, okay. Called two days later, Wednesday. The rep says all 4 people prior hadn't done it correctly. He did it right and now they say another 3-5 days! Should I be penalized because they messed up, I live in the real world. They took 24 hours to withdraw it but now it's coming on 3 weeks!

I have to wait about 10 minutes, answer 100 questions, then verify everything all over again when they finally do answer. Then they proceed to ask me questions they already know the answer to that wastes even more of my time and really makes me angry. Other than that they seem like an ok bank, and are very conveniently located all over my city. Real stingy about who they lend to though. They don't mind playing with your money and making money off of it while you're not using it. But when time comes for you to need some, expect them to run you through flaming 100 hoops, then tell you no, unless you have lots of money, then they'll give you some. This is not a bank for poor struggling folks like me. Poor people would be much better served by joining a Credit Union like I was wisely advised to by a close friend. They gave me $1,000 line of credit like it was nothing! Thanks Nusenda. I love you!

I originated a wire transfer to my supplier on 9/08/2015 to UK Barclays Bank to pay a supplier. After a week I receive a note from my supplier that have not receive any money. And there my penitence started. Contacted Bank of America Wire transfer 1 877-3376703 and was told, that they sent the money and as far as they care, they are done. Call Barclays, they told me that I was not their customer and cannot give me any information. Recommended to tell BOA to place a trace to see where they sent the money.

I had two payment transactions scheduled for a Tuesday. On Monday I realized I had to amend one of the payments or it would overdraft my account. I log on to change the payment and it says the money has already gone out of my account. This is a day before I had actually scheduled the transactions. Of course BoA charges me an exorbitant fee for the overdraft.

Worse, worse, I called more than 10 times while being transfer the call will ended by itself. No way you can get a hold with a live person. Bad Bad Bad bank service I had never seen.

I just recently got laid off from my job, and I am on unemployment until I find another job. I get my unemployment money weekly on a BofA card. I called twice inquiring how to get an account number, so I could pay some online bills. The BofA rep wouldn't help me. Tonight I went to the bank with a few questions, and the two women bank tellers were very rude, disrespectful and snobby. They insisted that they couldn't help me with "those kinds of cards" and they needed me to move so they could help the woman behind me. I tried two more times to ask questions about recent activity, and the said "We don't help with those kinds of cards. Call the number on the back."

I appreciate getting email account alerts to let me know what is going on with my account. However, each alert is hours to days behind. It's hard to catch or correct one's account when you are unaware of any discrepancies of funds. Thank you.

I have a judgement on my credit from Bank of America claiming I owe money. I have spoke with a rep and was treated poorly and my questions unanswered. Reached out to management for clarification to find out what is going on and still nothing.

Transferred money to another account. Money has been taken out of my account. Recipient doesn't have funds. Money unaccounted for. Customer service inept and ignorant and rude. This bank is a problem, too big to be personable and polite. 800# always is queue.

I got to the bank in Lehigh Acres, Florida @ 10am. Kathleen did not check me in until 10:30am - 10:45am. I have been waiting all this time for something that takes minutes to do. I need a temp card. I tried calling, online - I need a physical temp card. There should be one associate just for this situation... It would make the office clear out all the people waiting to do the same. It is now 12:20pm and the bank closes in 40min. It is extremely frustrating when one can not be dealt with in a timely fashion. I have still been unable to cancel my card, request a new one, and receive a temp card. So I will incur fees for taking out my own money inside the bank. How is that fair? I have been with Bank of America for 10 plus years. The company has gone down the tubes.

I called the customer service to block my stolen credit card. They didn't help anything. They have me waited on hold for more than 50 min to just block credit card! They don't know what they are doing! They transferred me to 5 five operators to block one ** card!! I haven't seen positive comment about their service obviously, they don't care!!

Been told that I can't get an bank account with them and they refuse to tell me why. Said it is an indefinite ban and I can never get an account. Refuse to tell me why, say they don't have to. When asked to speak with a manager was told, "FINE but they are going to tell you the same thing", then put me on hold for 20 min and picked up the line and hung up on me. Great example of worse customer service ever.

I ran out of checks and still pay my mortgage and one car payment by going to the credit union where I have the loans and pay them in person, every month. Every other bill I pay online. Today I went to Bank of America to acquire a cashier’s check and a money order. One check was over a thousand and the other was not. I fill out the paperwork for the teller and she does not mention the $10 and the $5 charge so they had to be rewritten. Then, she asks for my ID and tells me that my signature does not look like it did when I opened the account so I needed to sign exactly like I did when I opened the account. I told her No, I was not doing that.

The only way for me to be more unimpressed with Bank of America would be for them to openly participating in illegal activity. I recently consulted with the customer service department about a $12 monthly fee due to the fact that I did not utilize direct deposit or have over $2500 currently in the account. I was shocked to find the initial CS representative to be rude and blatantly disrespectful. Of course I asked to speak with her manager and after an additional five minutes on hold, the Manager also seemed belligerent and unwilling to help.

"Your money is disappeared, sorry for inconvenience." I deposited 500$'s to Bank of America ATM this Sunday. I got a receipt saying "Sorry, some of your items could not be processed or returned. Please contact your financial institution." The referred items are my money. ATM asks how much I put in, I typed 500$, but I see that only 300$ is counted. Of course I call the number on the receipt. It's Sunday 6:07 PM and no one is there to assist. I wait until Tuesday, finally the pending transactions processes as 300$. My 200$s is disappeared to oblivion. Unbelievable. This is the thank you I got for putting your money to Bank of America.

This Bank is the worst - corrupt, greedy, and just a sea pool of amoeba. I get unemployment, get direct deposit through them, and not by choice. All I know is that the people working here are a bunch of thieves, and when you need something done they can't get it right.

Off to BoA to cash in my newly matured IRA! The man takes my info, etc., then vanishes for five minutes. Says he needs the manager's approval and the manager is not in today. On to another branch. Here the nice lady says I owe the bank a penalty for early withdrawal. I do not; I explain to her about maturity dates, grace periods, etc. I brought my paper statements as proof. She agrees! Whew! If you expect your banker to know the law and/or not try to gyp you, you are not a BoA customer.

So I'm at the auto parts store. I told them credit or debit knowing I got a grand plus in that account. It goes in as a debit and it gets denied. I says there is something wrong. I text the wife ya there's a grand. Ok I have them try as credit. Denied so I have them try as debit again, denied. The wife calls says "Don't leave that place. They just charged us 750.00". I said "Ok". I told the auto place they must have a problem and he said they would show me the print out from their credit card company which is also Bank of America. He said "Is not us". So I call the bank and the first women said after two or three rejects it flags the account and it stops. I said "Ya but why did it get rejected the first time?" and she said "You were in this place for the first time so that's why".

I talked to Bank of America and told them that I was in overage and asked what I can do to avoid fees. They told me that I need to deposit the money before the end of the day at midnight to avoid the fees. I did at 11pm and still got fees the next day. I called and asked them about it and they told me that I was too late and that I should have had the money in there before 7. Then they told me that there was nothing they could do about all of the fees. I asked if there was anything they could do even for one because I did have the money in there before midnight. They still said that there was nothing they could do.