Aven Reviews

For the Aven Visa card account, neither the web site nor the cell phone app provide any way to download transaction history for the previous year to assist with income tax preparation. Monthly statements may be downloaded but only as pdf files. In general, the web site and the cell phone app provide "bare bones" functionality compared to other credit card sites.

Updated on 01/17/2026: Customer support finally responded to an email 4 days later, hey, that's better than nothing. I thought they ghosted me. We will see if they actually follow through. This kind of response would be a big problem in a case of identity theft or fraud when you need help quickly.

The worst customer services ever. They do not know what they are doing. The fee was much more that originally. I took almost 3 months (too many cooks doing the application). Online notary. I wished I never did this. I am deaf and they keep calling me voice repeatedly. I complaint about this. I have video replay every time (more than 20 times) they say they fixed.

So lame Aven limits existing customers to 1.5 cash back but someone new can get cards with 2 % cash back and 6% on groceries. I guess you never learned it's cheaper to keep a customer than get a new one. I'M LOOKING FOR A NEW CARD. THIS IS A JOKE.

I had just opened the account and they were so easy to talk to at that time. As soon as it appeared online in November, I made my November payment bc I wanted to get it done. Then, in November, they sent me a text that my November payment was due, which I had already made. They said I paid too early! I called and explained 3 times. They said they would get back, which they didn't. I paid anyway bc I didn't want a late pay, which was actually an early pay and a double pay. They are horrible. GO WITH ANYONE ELSE YOU CAN FIND!!

RUN AWAY - DO NOT USE THIS COMPANY.

Absolutely had no issues with the process. Was pretty straight forward. Prequalified for the amount I asked for. Met was the digital notary, appointment set prior. Received amount via digital credit through Aven Account. Did Balance transfer. Once paid down some. Received another offer to upgrade for way way way more than I asked for. resubmitted info via Plaid for upgrade. Then was approved. Met with digital notary same day via appt. documents signed. Over $100k+ upgraded. Recording fee by locality was $221 over a 12 month period flat. Must say I'm extremely happy. This is my backup emergency fund. No missed or delinquent mortgage payments. Credit score 830. Many revolving and installment accounts in good standing.

Sent me an offer and then rejected based on delinquent mortgage. My payments are never later and the mortgage is 10 years old. Apparently they don't do their research on credit checks. Waste of time.

Probably a complete scam, but I couldn't confirm because they are only digital and have no human beings for customer support. 1. Used completely inaccurate information to "evaluate" my creditworthiness; this was confirmed when the system said I had a 710 FICO score. Mine is 785. 2. Debt to income information was way off. 3. Too many accounts with balances (2 car loans on a 7 figure income doesn't seem like too much, but maybe I'm naive). 4. Too many credit inquiries in past 12 months. There were 2, only one of which I aware of. They collect a lot of information which leads me to believe that this is a funnel to get consumers' personal information and sell/distribute for illegal or illegitimate purposes. Stay away.

Interest rates are a killer. They have me at 16.9% and they stopped me from doing a cash out at a much lower rate and only allowed the credit card. Would not recommend. Paying $750 mo for $31500 loan. Do not apply unless you are willing to lose your home.