LoanMart (formerly 800loanmart.com)

Customer Service is absolutely non-existent. Even a simple task like resetting a password can't be done on Sunday "b/c they're closed", but they're answering phones to take applications. Tell me what sense that makes?! Then no one can give you a name, another number, or contact e-mail for complaints or have a manager call you back. The 'manager' Peter I supposedly spoke with is a spineless chump who needs extensive training on how to handle simple calls before they escalate for no damn good reason. I guess I have to go back to Speedy Cash for quality loans that even with a high interest are still paying off quicker than this loan shark LoanMart **.

Granted, I took out a loan on my car title. I get that. I contacted LoanMart through their online form on their website long before my first payment was due and explained that due to unforeseen circumstances that I would not be able to make a payment until the middle of the following month. I did not receive any response at all to this "written" communication with Loanmart. Instead, all I have been getting is numerous calls from a multitude of different phone numbers with no caller ID. As a rule, I NEVER answer calls from anyone that I do not know, one reason being that by doing so, you are confirming that the number that is being called is legit which opens a person up to multitudes of scam calls, marketing garbage, hack attempts and more.

I had a money crunch as I changed jobs. I needed some cash to cover rent and a few bills until I got my first paycheck. I used my Mustang to get $3,000 and paid it back after a few months. Was an easy process, considering how much money they were giving me.

We were able to use money from LoanMart to attend a big family reunion over the summer. The approval process and application are super easy and everyone is great to deal with. We recommended it to all our family at the reunion!

Very good customer service and helped me a lot with what I was trying to do. They were easy to use and understanding were quick to help me with what I needed, definitely recommending this to my family if they ever need this service.

Courtesy and professional everyone who help me with my loan. Payment are real high, but it did help me with all my needs. LoanMart would be the perfect loan business in the US if they had lower interest and lower monthly payments. For now I’ll deal with it. As far as the staff at LoanMart can’t complain. Excellent customer service. Thank you for all your help in my time of need.

I am very satisfied with the service from LoanMart! Very friendly and very patient, with us! I would totally recommend to a friend to come here! I feel very safe and very aware of each step of the process! Definitely recommend!

This company made an unauthorized charge on my card. It took 3-5 days for the money to go in my account and caused $400 in late/overdraft fees. When I spoke with LoanMart about who would be responsible for the fees, they told me, "Oh well". Nothing they can do and they don't have a corporate to contact. SMMFH.

LoanMart repossessed my BMW convertible after missing one payment because I was hospitalized with pneumonia. They sold the vehicle at auction and received a lot less than the amount of the loan. The loan was for $7200.00 and they sold the vehicle for $5000.00. They then proceeded to attempt to collect $8400.00 from me. They did not attempt to get a deficiency judgment so therefore I owed them nothing. They know that most judges will not award a deficiency judgment if they have taken the collateral. LoanMart claimed on my credit report that I owed $8400.00 and had not made a payment and caused my credit score to plummet and made it difficult to obtain credit.

Be careful in doing business with the above company. LoanMart is falsifying illegal contracts on consumers I know because I’m a victim of that scam. LoanMart does not practice honesty in their business dealings. I understand business is business if you get the loan yes absolutely pay it in all fairness. Well I paid it all & 18,000 and these scammers decided to condor up a scam on me and tell me I had an error in Loan Number on the current loan going forward use Loan Number **. I thought nothing of it just that ok. H ** Danny ** told me he would mail this contract but never did I had to make him do it and lo and behold it’s all faked and forged and very much illegal. I know this conversation and I will never forget it never.

I got a loan. At the time really needed money. Rent was due. Things pilling up. Lost 1 job. Still have part time job and had to do it. They were great. Quick service. But fell behind. Car got repo. Cashed in some stocks I had. Got it out about 900.00. Had to pay to get it out. Original loan was 2500. I still owe over 7000.00 after paying on it for over a year. How is that possible!!! Fell behind again this month. Made payment that I cant keep. They probably gonna take it again. Only have a part time job. Got people living with me to help out with basic household needs. Even applied for social security since I'm 62. They said it takes about 45 days. But I know LoanMart won't wait. Dont know what to do. Help!!!

As most review I was stress, having severe anxiety, trapped in a very hard financial spot due to a unexpected illness with my child. (Rhabdomyosarcoma cancer) We regretfully had to take out a title loan after emptying our life saving and thinking “this will never happen to us” made a crap choice on health insurance. We took out a 2500 dollar loan. Have paid a total of 4073.54 back. We are currently sitting at 60 day 400.00 dollars past due because my son cancer has spread from his arms to leg, and lower and upper body, which has caused him to be wheelchair bound and fighting for his life. LoanMart has called roughly 10 to 20 times a day. I currently hold 2 full time jobs and a part time job paying for medical, food, hospital, rent, bills, I have made payment arrangement which yes I was unable to keep due to having to place payments to doctors to pay for surgery, chemo, prescription, counseling.

I borrowed $2600 three years ago, have made 31 payments of $210 (6,510) and still owe $1,900. When I looked at my contract it says 93.3% interest rate. Something is not right. The end date of the loan already passed and still owe that much. Now seeking legal advice and bringing my story to the news stations. Please be warned!!

Very bad experience! Same as all the other people complaining here, a mere $2500 loan is now becoming $4200 after 8 months of paying $358. They don't even want to help you pay it off by lowering the payments, lowering the interest, etc. Please contact: Department of Business Oversight. Consumer Services Office. 1515 K Street, Suite 200. Sacramento, CA 95814. Tel# 1-866-275-2677. Internet: www.dbo.ca.gov.

I got a $2600 loan almost 3 years ago and Have been paying $235 per month for 3 years now. Last year we fell behind financially. They say I still owe over $5000. How is this possible? They offered me a settlement of $2500 due in 4 days. I am due with baby #4 in Sept and this is our only vehicle. I am high risk. I can't work. My husband doesn't make enough money to pay my car loan. I don't think I can come up with $2500 in 4 days and I can't lose our only vehicle. I am beyond stressed with this loan and I will never recommend anyone doing so. It is a hole you will never get out of.

To begin I knew this title loan company was terrible and completely predatory in design at its bare minimum, but they simply provided me the largest amount against my car. $3,000 essentially. If everything went as planned, I would be able to pay back that $3,000 back on top of the little interest that would have accrued over the course of a month with money left over. Before even (Docu)signing my contract, I laughed at the fact my initial $3,000 loan would mature at $13,5** if I successfully made all payments of $3** on time. Mind you I paid $10,200 for the car through CarMax 16 months prior. I laughed at how outrageously crooked this company preys on financially desperate individuals. I succeeded in making the money I needed, and promptly went ahead and ruined myself. Couldn't make payments for two months as a result. They'll give you plenty of warning that they'll take your car (which they will do).

My boyfriend was having some issues a few months ago and it caused a ripple effect in our home. With him not being too well things got tough financially. So of course when you're down and you think it can't get worse it does just to show who's really in control. That's when my car the only transportation I have for work goes down. Since I only have my boyfriend and a handful of friends getting my car fixed for a good price was out of the picture. Plus not only do I use my car it also the means of transportation for my best friend and her daughter. Life becomes impossible when this happens. Suddenly everything seems so hard to get done. I lost 2 days of work and my friend lost work and getting her daughter to school was nearly impossible.

If you are planning to get a loan from these shark lender make sure to have at least $15,000 extra sitting in your bank account because your monthly payment is barely going to be you paying off the interest. I got a loan from these guy (or crooks whatever you want to call them ) about 2 months ago. Reason why people get loans is because they are going through difficult times and need money urgent. After making the first payment a little late than the original due date which was around 15th I talked with them to extend the due date which they did and I appreciate. Next month I'm late on the payment again but planned to pay it when I get my tax check which they weren't having. Don't remember the person I spoke with but I'm sure he wouldn't care if I was dead, or anything. His only argument was "we need location of vehicle to pick up".

When I first contacted LoanMart was because I was already in a financial bind, with that said, I believe people are more vulnerable when they find themselves in a financial situation where they see no alternative and make the worst decisions ever. LoanMart takes advantage of this. I got a title loan in the amount of $3,094, I have made a total of $2,368 in payments and my balance as of today is $3,564.60 and that includes $40 of past due charges because yes, I have trouble paying that amount monthly. At this point, I see no end in the near future. I have contacted them numerous times to see how I can get this paid off faster, they will not help. I tell them I have trouble paying this amount monthly. Sometimes I can't pay my rent because of this. But there is no alternative other than paying them the balance due which I can't afford.

Stay away from this company, they will take your money and your vehicle too if you are late for 15 days or so. This is a big shark loan company, they take advantage in big way through their very high interest, and if you are late in your payment they will take your car away (steal it) within 15 days or so. They don't care about any situation you have. Even if you are very sick or broken they will not reschedule the payment for you, all that they do is taking advantage of people on the top of the high interest and daily interest too, if you get a loan for $4900.00 most likely you can end up paying them $20000.00 easily, stay away from them. It is not worth it to lose your vehicle and hard earning money on a company like this, they have NO sense or feelings for you, they are after your money only, they can't even wait for 1 late payment.

LoanMart is company that takes advantage of consumers with their outrageous interest rates. The account managers do not fully disclose the proper interest being applied to these loans. A loan as low as 3k ends up costing over 15k!!! In the event that you lose your job they have no option in order to save your vehicle. This company is taking advantage of lower & middle class people!

My elderly aunt has cancer and has been very ill. Her sister in-law convinced her that she needed to get a loan because the sister in-law needed to pay some bills and would help her pay it back. So my aunt agreed and thought she was doing a good thing. Two months later my aunt had her Surgery while in ICU. Her sister in law told her she was not going to come back and live with them anymore. Now she is stuck with a $370 month payment at 125% interest and only has SS of $860 a month. I have asked LoanMart if they could reduce the interest so she could get it paid off and they say no. She took out the loan, I asked if they knew under distress this was done. They said, "No". They will give it to anyone so basically who cares. She can give up her car or pay it. I just really hope they can sleep knowing the struggles that they put on people. They are LOAN SHARKS which should be against the law.

My van was up for repossession. A tow truck was in the area my van was parked at. They talked to my husband, saying van was up for repo, they need the key, they would be back the next day. They came on January 11th approximately 4:30, they took it. Now LoanMart is saying it wasn't a tow company they contract, they called, the company denied picking van up, saying they picked up a white van for parts. LoanMart is saying perhaps I'm confused, have another van that I'm getting mixed up with! I'm baffled!

I fell into a bad health situation and was out of work for a month, Hammered with hospital bills and the regular bills due I reluctantly took out a title loan with LoanMart. I received 3 different calls before the first bill was due asking me to call LoanMart, It was called a welcome call. Each time I returned the call as asked. During the process I was treated very rudely by customer service, They already have a poor attitude towards you when you arrive on the other end of the line. It’s degrading and difficult to deal with when you are already going through hardships that put you in this position. My original experience during the loan process was kind and respectful. It did not carry out after the money was received. Whatever comfortable and easy feeling has been completely lost with the way I have been treated since. Hoping to be done with this situation soon and see a happier situation down the road.

My husband was laid off from work. We fell back on bills. He said he would take care of things and ended up with a title loan of $2,700 from RIPOFF LOANMART! I decided to look into the account to find out how much money we owe them. Well...we have made on time payments of $330 for 7 months and guess what... We now owe $2,563! Bless my husband's heart but he’s an idiot! I don’t care what BS LoanMart replies to my messages with! They are setting people up for failure with their ridiculous interest rate and they know it! Never again am I trusting my husband to “take care of it.” THIS PLACE TAKES ADVANTAGE OF PEOPLE WHO ARE IN NEED OF HELP! Their only goal is to make it impossible for people to pay off the loan, they will end up with thousands of dollars of your hard earned money or end up taking your car! DON’T DO IT PEOPLE!

Today I was left in utter shock after speaking with the most nastiest rude unprofessional supervisor at LoanMart. I had called to make sure I understood the terms of my account because I am past due and I've gotten multiple emails as well as calls from different representatives. Each one of these representative said something different so I wanted to be clear on what I needed to do so I asked to speak to a supervisor that I believe who would have the last say so. Well that didn't go so well this. This man by the name of Rodger was a extremely rude continue. Continue to cut me off when I was trying to gain clarity on if I didn't get my account up to date what will happen. He became annoyed because I continue to ask questions. He even stated how, "How many more times I have to tell you. I told you three times. ."

We had a title loan through LoanMart. We called LoanMart and stated we were going to pay off the title loan. During the conversation with the LoanMart representative we were informed we had to wire them the total amount due. After we wired the total amount due we were to contact LoanMart with the reference number and they would close out the loan and mail us the title. We never received a paid in full letter. About 2 weeks after paying off the loan we begin receiving phone calls & emails telling us we were behind on our title loan and to contact them immediately to work out payment arrangements.

When I initially took out a auto loan from LoanMart I dealt with an office in my hometown. The office was very professional. I received my monies within an hour of applying. The problem I had is the explanation of daily interest. I borrowed $3500 that was in April 2017, my monthly payment $284.62. Some month its was $278, thought my balance was down, but it's at 3400 after $1K plus payments. I am more concerned with repo policy. I've had hard times this past week and a half from deaths to major medical issues. My payment was due 10/25, was trying to borrow money this weekend, but failed to death/medical issues over weekend. I will receive my Social Security on the 17th to make full payment. I am about 20 days behind. Started receiving calls re repo last week around 11/7 or 8th. 13th day late. No fault to loanmart. Was just wondering repo policy. I am the only one with a vehicle to transport children to school and doctor appt, and the jobs.

They had to change their name they are so bad. I don't even have a loan through them and they are trying to repo my car constantly. Someone used my name and applied for a loan. They don't even have the title to my car is the amazing thing. I'm going to sue them for emotional stress and anxiety for how persistent yet unorganized they are.

I purchased a vehicle off Craigslist. When I went to DMV I was informed there was a title loan on vehicle. I was unable to locate person I bought it from. Loan Mart eventually repossessed it. Every important document in my life was in the vehicle. The paperwork I had on this vehicle, property deeds, birth certificates, life insurance policy to my recently deceased spouse, every title to every vehicle we had owned, etc.