LoanMart
formerly 800loanmart.com
ConsumerAffairs Accredited BrandLoanMart Reviews
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The customer service is absolutely outstanding! I worked with Monica and her team. They are very friendly and was easy to understand the process and very helpful in making sure everything was processed in one day. Not to mention calling me every step! I was amazed how simple the process was! And I will definitely be recommending LoanMart!
Thank you, Tifany, for your review. LoanMart takes pride in treating every customer with excellent personal service.
I needed some cash, and though I had other means of cash coming in, I needed something in the meantime so I used LoanMart. I was happy with their service. I like their professionalism, the way they handle and cover everything. They are looking for your best interest. The lady at the office where I went was also very polite.
Thank you so much, Felipe, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those searching for quick or long-term cash loans.
I applied for a title loan from LoanMart for a funeral when my husband died a few years ago. That's the only type of loan that I know I can use. Their application process was good, it was fast. The lady that attended to me was was very nice. She gave me some cups and a bag. It was a good and fast experience. It was all approved. I'd just have go pick it up. I called LoanMart and then they got a hold of the office where I can go pick up the cash, and it was processed like 1, 2, 3.
I wanted a different date for pay back. I wanted it towards the end of the month when I get my pension. But they came up with an earlier date, 22. I told the person I talked to very clearly that the date was really important and that 30 is when I get my pension. They told me no problem and they processed me. And when I went to pick it up, the lady just gave me the papers that Walmart gave them, for me to pay them on the 22nd, a month from that date. I usually stick with my pension. So, they're gonna have to wait for my pension. During the process, I went through so many people, and they transferred me and transferred me. And when I got back to the first person, they wanna know what I wanted. I prefer to work with just one, the one that can process me.
Thank you for taking the time to share your experience and letting us know where there may be room for improvement. LoanMart values its customers and considers each communication an opportunity to assist and serve them more effectively.
The loan application process with LoanMart was easy. I went to a place like King Cash Advance, where they forwarded the information to LoanMart. It takes longer if you do the application from home through your computer than if you are at a place that features them. LoanMart does not provide you with the actual loan. They connect you to another entity, which will give you the loan.
When you talk to the person over the phone, they seem to be knowledgeable in and the process is pretty smooth. The problem is that from the moment you get the loan, after your so-called welcome call, they’ll give you a call saying, “This message is for--,” and it’s silent, “and if you are not, please press—“ And then it goes on for a while. You don’t even know who they’re calling for, what they’re calling about, or why they’re calling you. At the end, if you’re bold enough as I had been a few times, to listen to go to the very end of all this because you might want clarification of who they’re calling for, why they’re calling you when your loan is new and no payment was due, they will say, “A representative will be on the line shortly.” But no one’s on the line.
They will bombard you with up to four of those calls a day. That is unacceptable. Your payment is still 20 to 30 days out, but you’re getting all these calls starting at 8 in the morning. You know where they’re coming from, but they don’t give you any information why they’re calling you. When I talked to a live person, she said she would stop the call. And two days later, another call.
This is my second time dealing with LoanMart. Before I accepted the first loan that I got from them, and then I pulled back from it, they started sending me letters. I could get a letter two times a month from them. But overall, their customer service is good and the people are friendly. They know their job, but those nuisance phone calls are just a lot to swallow.
Thank you, Darryl, for taking the time to provide your feedback. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.
My experience with LoanMart was good. I didn’t have any real problems with set-up. And this would be my fourth loan from them. We had a medical emergency. My daughter was bitten by a rattlesnake. And before we could transport them, they wanted x amount of money upfront. But I ran to the ER and I totally forgot my wallet and everything else. So then, I went there and I came to find out that we didn’t have enough funds available. I was told that my daughter is gonna either lose a leg or could possibly die if I didn’t get this money in a few minutes. It was crazy. And so, I went to LoanMart.
With our previous loan with them, the center was about two miles from our place of residence, so I was assuming I was gonna be able to go pick it up at that particular location, but LoanMart doesn’t do business with them anymore. And they said the nearest one is 115 miles away, which wasn’t the case. Then they said they were gonna wire it to me and it would be available in 24 to 48 hours. They didn’t tell me until they were already in the process of actually trying to go through and wire it, and I told them it was not gonna work for me. I needed to figure something else out. I looked it up, and I told the rep, “Hey, look, the places where they gave me this address, it's 42 miles. I will drive that.”
The gentleman that helped me in the previous loan that we had from them got on the phone, and I explained to him. He said, “Well, then you should have dealt with me.” I said, “I need to get it today. I don’t care how we get it, but I just need to get it.” And so, we were able to get that all finally reversed and the loan was processed. Within about an hour, I was able to go up and get the checks, and I could get it deposited to have a cash, and then I got back to the hospital. The timing was really bad, unfortunately, but we got it handled. So, I'm thankful for it.
Thank you so much Michael, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.
I moved here and sold everything. But the job didn’t work out and I needed to move into a place. The only equity I had was my vehicle. LoanMart said yes to me and their application process was easy. It was all spelled out. The instructions by phone and by email were clear and the communication was very good. Their reps were friendly and knowledgeable. They were able to answer any questions I had and at no point did they seem bothered if I had other questions. The process was very smooth. I felt like I got the feedback and information I needed from them.
But even though the process was easy and I got what I needed out of it, the loan still ended up costing me quite a bit of money in the long run. It put me in a really bad financial place for quite some time. But that is the nature of the business. LoanMart is great if you absolutely need to, but it’s not something I’d recommend to a friend. I'd tell them to borrow some money from a friend or a family member if they can help it. I’m just glad I got my loan paid back.
Thank you so much Michael, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.
I contacted two other companies and they had extravagant fees as far as the interest rate. In fact, one of them was 100%, which was ridiculous and should be illegal. When I applied for a loan at LoanMart, they asked me some questions and had me send them some pictures of documents like my driver’s license. While I did the application process mostly online, the other part, I went into their office and took care of the rest there. They gave me the money right there on the spot.
The process was very fast. It took less than a week. Also, the rep was very good. I had been to ACE Cash location a few times before. I had to get a couple of payday loans, but I knew the lady beforehand. I’ve seen her once or twice before. What I didn't like was it's scary after it's done. I had the money in my pocket and I had already signed everything. And I was told there was no grace period.
Now, I gotta make sure I pay on time every time. I might sprain my ankle and not be able to go in and make a payment, and then all of a sudden, I got a late fee. But if I had a couple of days leeway, I could call a friend or family member to go make the payment. Other than that, I appreciate them working with me despite my credit history and their quick return on my paperwork and loan. They seemed genuinely professional.
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A mutual friend told me about LoanMart. Everything is going fine with them. They pretty much gave me the best interest. I got a title loan from them. I needed more cash, but they said that’s the only thing I qualified for and I really had to qualify for it. I applied over the phone, and the process was good. The actual loan officer filed the application. It took about two hours for me to get approved, and I had the access to the cash the next day. The rate and terms were good. I like it. LoanMart is a good company.
Thank you, Robert. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.
I got a title loan from LoanMart to pay my bills and it took around three weeks before I got it. I gave all my information about my job and they helped me. The reps were very nice people and it was very easy to approach them. But sometimes, they would let me wait for 15 minutes before I could talk to them and then after that, they would say that they would call me back in 30 minutes. They wouldn’t return the call so, I would call again. They should not do that to the customer. If they were busy, it would be better if they would tell me exactly when to call back. Also, sometimes, it would take me a while before they could connect me to the other person to talk to.
LoanMart values its customers and considers each communication an opportunity to assist and serve them more effectively. Thank you for taking the time to share your experience and letting us know where there may be room for improvement.
My friends told me about LoanMart a long time ago. This is my second loan from them. Because I had used them before and I had paid up the loan, I figured that it would be easier to get the loan through them. I started the application process online. I had to finish it over the phone in the office. The loan officer was very nice and very good. The underwriting and application process took a few days overall only because I kept running out of time at the end of the day. It took about four working days to get the actual cash. It was my fault, though, not getting things then. The percentage is really high. But I was planning on paying it off early like the last time. LoanMart is good.
Thank you for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.
The team that worked with me was very helpful in assisting me. They were always kind and very professional at all times. I will recommend them to any of my friends and family. They got back to me in a timely manner. This was my first time in getting a title loan but if need another one, I will certainly use this company without any hesitation!!!
Thank you for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.
Application process was handled over phone and submitting and signing documents was made easy when sending documents via text option. Representatives were very helpful through the full process. I was funded immediately when I submitted all documents. This is my third time applying for a loan with no bad experiences. I would recommend LoanMart to my friends.
Thank you for choosing LoanMart and allowing us to be a part of the solution, Sylvia! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.
LoanMart expert review by Lauren Fix
LoanMart started as a single pawn shop in 1999 in Sherman Oaks, California. Today, the company has branches in California, Illinois and Arizona and services 11 states around the country. They specialize in auto title loans.
Fast turnaround: Most consumers can receive their loans from LoanMart within 24 hours of applying.
In-house DMV: Consumers can skip the long lines and hassle of the DMV when they work with LoanMart. The company has their own in-house DMV to process paperwork and save you valuable time.
Five Day Peace of Mind Guarantee: Consumers who are unsure of whether or not a title loan is right for them can take comfort in the Five Day Peace of Mind Guarantee. Try your loan out for five days. If you change your mind within five days of receiving your loan, simply return the funds to LoanMart. They will waive the application fee and any other charges and fees associated with the loan.
Easy document submission: If you are applying for a loan online or over the phone, you can easily submit your documents electronically. Simply send a fax, email or even a picture of them.
Payment options: You can choose how you want to receive your money. LoanMart’s options are check, cash and wire transfer. Pick the one that works best for you, and get your cash fast. Your bank may charge for wire fees, so check with them in advance.
Best for: car owners who need access to cash fast.
Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.
LoanMart (formerly 800loanmart.com) Company Information
- Social media:
- Company Name:
- LoanMart
- Company Type:
- Private
- Year Founded:
- 2001
- Address:
- 15400 Sherman Way Suite 170
- City:
- Van Nuys
- State/Province:
- CA
- Postal Code:
- 91406
- Country:
- United States
- Phone:
- (888) 851-2008
- Website:
- www.800loanmart.com