LoanMart

Every time I called LoanMart, I was able to speak to someone and get the proper information. The only thing is the emails. I got some in my junk folder, but I did not receive all the emails as they were saying I was receiving them. For instance, to get the MoneyGram's information, I had to call in to get the numbers and I still haven't received the email for it, even though they said they sent it three separate times. Aside from that, I had no issues with anything else.

I did the quick walkthrough. We were pre-approved. I said, “Okay. Let me see if I can make this work.” It was midnight and I didn't know what LoanMart's hours were. So, I waited until the next day. They called me. I said, “It's just I want to make sure this is going to work first.” They shocked me on their customer service Quick and honest. They made sure I understood the amount of money it would be a month. They worked with me.

When I first made the call to LoanMart, I told them the exact situation. I said that the title was in my trucking company name, which is my last name and I asked them if they do the loan like that. They said they could. I found out from a guy named Javier that that couldn't happen. At that time, I was already wrapped up into the deal and I had to switch my title out my name. So, that was an inconvenience and it wasn’t too good of an experience. But after that, it was easy. I did the application and sent the pictures in, and I have a clear title. As long as you got the title in your name and not a company name and it's clean, then it's a smooth transaction. LoanMart was by the book. There was just nothing they could do.

I ended up going with LoanMart because my grandfather passed in Michigan and we were trying to do a cremation ceremony to get him and fly him back home. I did a title loan and LoanMart was fast and on point. Their rep asked for pictures of the vehicle all the way around as well as the VIN on the driver's door. She wanted the mileage, a picture of the dash, a picture of me with the tag of the car, and a picture of the title initially. They then asked me to send the actual title and income information as well as my proof of residence. I did my light bill.

When I talked to people from LoanMart, they seemed very trustworthy. They would sit on the phone with me while I was driving from my house to Walmart to pick up the money. If someone was going to hoodoo you around, they sure aren't gonna sit on the phone with you while you drove there although I felt a little uncomfortable a couple of times because they all asked everything.

I paid off the loan and I never received my title back. Now I have to go out of my way to go to the DMV and have the lien removed. I wouldn't recommend them to anyone. Their customer service is absolutely terrible. DON'T USE THIS COMPANY!

It was an easy experience with LoanMart. I just had to fill out some stuff, take pictures of the car and email them. I started the application process in the morning and I had the money in my account by the end of the day. The reps were very helpful and nice. They weren't foreign people. I can understand them.

It wasn’t an easy process with LoanMart. I had to go to my local tag office, which is about 20 minutes from my house, to get the title fixed. Because I didn't know that the title had one number different from my address, which was my old address. So that dragged that out for a few days. It was on a Friday and my tag office was closed on Saturdays and Sundays. That following Monday, I finally went to the tag office to get everything done. They ran my credit more than once. After I did that, I tried to contact my loan officer, but it took him a while to respond. Then, when it came time for them to process the loan to my account, they had the information messed up. Someone told me I will get it the same day, but I didn't get it the same day. It was the next day.

I reached out to LoanMart and I got help. It was the best move I could have made. Customer service helped me every step of the way and everything worked out. My rep was very professional and helpful. The process took less than 24 hours. This loan greatly impacted my life because I was in a loan that I had been paying for about 18 months and I was just paying interest on the loan. I paid over $7,000 for this loan that I only borrowed 2,500 on. I was never gonna get out of that loan unless I paid it off in full. I was very satisfied with LoanMart and I would recommend it to friends and family because it worked out for me. I would take another loan once I pay this off if I need it.

I've had a couple of loans with LoanMart, and it's simple and easy. They take a full size photo of the truck then check the VIN. The reps are professional too.