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LoanMart
Overall Satisfaction Rating
4.24/5
  • 5 stars
    48
  • 4 stars
    9
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    7
Based on 67 ratings submitted in the last year
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LoanMart

formerly 800loanmart.com

ConsumerAffairs Accredited Brand

1-800LoanMart is the leading provider of non-traditional lending services since 2001. We provide loans directly to consumers, as well as through a network of business partners. 1-800LoanMart is a company with a diverse portfolio of financial products, including direct financing on auto title loans. We are not hindered by regulatory constraints that make most bankers hesitate to advance capital. Our form of financing enables car owners to achieve their financial objectives.

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402 LoanMart Consumer Reviews and Complaints

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 1, 2019

I have been with LoanMart before and I went with them for a title loan as I was trying to catch up on some bills and things so it seemed to be the easiest way to do it. I went through an easy application process. They sent all the paperwork really fast but I had to print out the label and then take the title over and ship it out but it was given because it was done on my state. Also, they gave me a better interest rate since I was a prior customer. My interactions with their reps had all been really nice. I got two calls asking how everything was right after and it was to make sure we were all taken care of. They were able to explain everything well.

LoanMart response

Thank you, Gina, for your review. LoanMart takes pride in treating every customer with excellent personal service.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 21, 2019

I did the application online, and the loan process at LoanMart took four days. They said that my car qualified for it, and they asked for information which I then provided. I also let them know that I have another car, so they asked me to send the paperwork for both, including a letter from my work, proof of income, and my checking account. We worked out on Friday, but I didn’t complete all the paperwork. We continued with the process on Saturday, but they were unable to verify. So, Monday, in the morning, I submitted two more papers that I needed, and I got surprised when they called me at 6:00. I stayed in Delgado for about one hour to get to FedEx to send the title, and then they gave me the number to get the money.

I had very good interactions with the lending processor. The people that talked to me were very patient, and they tried to get the paperwork. In the end, I was thinking that I don’t wanna get the loan because the car they were prospecting was with our aunt. But they took my other car, and everything finished okay. A lot of additional loan companies contacted me after that.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 12, 2019

I took out an auto loan with LoanMart before but I didn't think of calling them back when I needed another one. Still, I ended up calling the first company that came up on my phone and that was LoanMart. They were also the first one that accepted me, so I took the loan out with them. I got the money on the second day after I contacted them and the rep I dealt with was all right. But there was a lot of going back and forth which kinda was a hassle considering the one that I had before them. The pictures in the email which were too big wouldn't upload or the text message was too big and the system wouldn't accept it. So the rep wasn't receiving things plus he didn't send everything in properly at once and I had to keep calling back. But I paid the loan off now and I didn't even have it for a month.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 28, 2019

I had some bills to pay and got a title loan from LoanMart. They were the only ones who approved me with the kind of car that I had. We communicated via text after the initial call and they told me what I needed to bring, which were the check stubs. They were located at a check cashing place. I brought my title in and filled out the application. Once I got approved, I came back. They then came outside, looked at the car, and then cut me a check. From the initial application to waiting for the approval, it took all day, then after that, it was only 20 minutes. They seemed professional to me. I think they called me too much though. The payment wasn’t due yet, but they still followed up with me. But overall, I’m satisfied.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2019

I contacted two other companies and they had extravagant fees as far as the interest rate. In fact, one of them was 100%, which was ridiculous and should be illegal. When I applied for a loan at LoanMart, they asked me some questions and had me send them some pictures of documents like my driver’s license. While I did the application process mostly online, the other part, I went into their office and took care of the rest there. They gave me the money right there on the spot.

The process was very fast. It took less than a week. Also, the rep was very good. I had been to ACE Cash location a few times before. I had to get a couple of payday loans, but I knew the lady beforehand. I’ve seen her once or twice before. What I didn't like was it's scary after it's done. I had the money in my pocket and I had already signed everything. And I was told there was no grace period.

Now, I gotta make sure I pay on time every time. I might sprain my ankle and not be able to go in and make a payment, and then all of a sudden, I got a late fee. But if I had a couple of days leeway, I could call a friend or family member to go make the payment. Other than that, I appreciate them working with me despite my credit history and their quick return on my paperwork and loan. They seemed genuinely professional.

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Rated with 5 stars
Verified Reviewer
Original review: May 4, 2019

I thought I would not qualify for a loan from LoanMart but, Tania and Fernando were very professional and set my mind at ease from the start. The whole experience was great! And I finally can pay my bills and still have some money saved each month. Thanks again, keep up the good work!!

LoanMart response

Thank you so much, Wendy, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 26, 2019

LoanMart helped me very promptly and they contacted me in less than an hour after my inquiry. My experience with their rep was great. They were very thorough and prompt. The process did not take long at all. All the stuff that I dealt with during the process was amazing. I was busy so they did a lot via email. Everything went well and I got my loan. I’m happy with the outcome.

LoanMart response

Thank you, Alejandro. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

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Rated with 3 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: April 25, 2019

My grandma had passed away and a title loan was the only source of money I could get to to help. I picked LoanMart and their application process was easy. I had to take pictures of my car and then, I had to send the VIN number, as well as the license plate number. After that, I had to wait for them to send me an email to print out a shipping label to send my title over to them. The application process took 2 days.

During that process, I called in to make sure that they received my information. I didn't like that everybody said something different to me. That means communication is not that good in their company because they all should be on the same track. In addition, they didn't go into details about certain things that I could've had questions about. They also talk so fast, like it's a script. Basically, I'm gonna pay $12,000 for the car if I don't pay the loan back within the first two years because there's an interest daily. I'm paying them $351 a month. Other than that, they should explain things clearer for people to understand what they're getting themselves into. Because that might not be the best option for a person and they should make sure that everybody is on the same page when it comes to calling in the customer service or note taking.

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LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 23, 2019

The representatives were polite, knowledgeable, and prompt. They made the process very easy with and was detailed on the details of the loan. The loan itself is a bit high, but for someone with poor credit it works out much better than the other installment loans that are offered without collateral. Hopefully I will not have to do this or any other loan in a pinch again, but if I do it will be with LoanMart.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 23, 2019

I found LoanMart on the internet and I called them. My experience with them was good and the application process wasn’t hard. Their rep took care of me.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 13, 2019

LoanMart gave me a good deal so I went with them. I've been with the company for a month now and my experience with them has been good so far. The application process was easy and it only took 20 minutes. The representatives were friendly and very knowledgeable. LoanMart is doing a good job and I would definitely use them.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: April 10, 2019

I contacted LoanMart for a car title loan and when I went through their application process, it was easy. It took me three days from the time I initiated it to the time I got the money. It was also easy dealing with the loan processor. However, I probably won't go through them again because every time I thought I was done, they were always adding on something else that they needed from me. I wish they would communicate better and not wait for the last minute to give me callbacks.

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Rated with 1 star
Verified Reviewer
Original review: April 6, 2019

Even though you can get money from these crooks, just plan on at LEAST a 2 month wait to get your vehicle title back from these losers!!! I had a title loan with them for only 3 months... I paid them off via wire transfer almost 2 months ago. At the time of pay-off I specifically asked them when my title would be returned to me I was told by a very inexperienced customer service rep that I should receive my title within 10 days. Well... 30 days after the vehicle was paid-off, I get a letter from Losermart stating that my pay-off was received (now it is almost 40 days later!) and that my title will be released from the DMV within 10 to 15 days. So to summarize... This company sucks, the interest rate is sky high, they are a pack of liars, and honestly... try somewhere else. Now I am stuck with a vehicle I had been able to sell if they had even processed the pay-off any sooner than the 30+ days they waited for no reason. This company is a piece of **... BEWARE!

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact us.

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Rated with 5 stars
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Verified Reviewer
Original review: March 27, 2019

I will actually be using the money for bills. Ran into a situation with my rent and just switching jobs at the time kinda set me back a little bit. So I'm trying to get the loan to put me back on track. It definitely took me out of a bind I was in. I had been a couple of months late on my rent so I would definitely use that as a safety net as well, honestly. So I would like to say thank you LoanMart for giving me the loan and helping me through my situation, and I really do think it was beneficial to me and I hope that it's beneficial to everyone else and possibly help you through any situation in your life.

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Rated with 1 star
Verified Reviewer
Original review: March 25, 2019

Do not, I repeat, use this company. They will set a payment that increases the principal from the get go. Interest rates are illegal except for Indians, Native Americans (sic). They should be classed as criminals.

LoanMart response

LoanMart takes feedback from consumers very seriously. We value our consumers and consider each feedback an opportunity to assist and serve them more effectively. We are unable to locate your account due to incorrect or missing information. In order for us to address your concerns properly, LoanMart would need your account number, full name, mailing address, and phone number. At your earliest convenience, please email your information to us. Thank you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 19, 2019

I needed a set amount of money and LoanMart was the cheapest as far as the interest rates. They told me to come in and I put up my title. They walked me through the paperwork and they were very good about explaining everything. I liked it, so I went ahead with the loan. I would do it again. I just wish they would have some advertisements because I've never received any mail. I've been in California all my life, but I didn’t even know about them because I've never heard of them before. Maybe they could advertise once on the radio or TV especially on the weekends when everybody's home. That will promote their business.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 17, 2019

I had an emergency bill that I had to pay ASAP. The application at LoanMart took a little time. I was down there for close to two hours. They kept telling me they’re waiting on LoanMart and so I left to get my granddaughter from school and picked up my son in school. I came back and the rep was telling me that they're waiting for the paperwork. They had to call LoanMart and then when the rep called them, they said they were sending the contract right then. There were a few people in line, so I waited, eventually they gave me the money.

Once I got approved, a rep came out and took pictures. I also gave them my payslip. And they had to verify if I was working and they verified that I work at night. They called my employer for that. The LoanMart representatives though were not professional at all. I was speaking to one person in the beginning and then I spoke to another person, then I spoke to another person, and the very first person that I spoke to in the beginning spoke to me again. And she was the one that gave me the paperwork and processed everything for me. But I had to jump from people to people when I thought I was supposed to only deal with one person. They also looked at me and gave some type of energy and I didn't appreciate any of that.

Also, every time that I go in there at the check cashing place, I feel that they didn’t wanna help me. But I go over there because I believe they’re the only one there that’s why I noticed it. There’s a sign every time I go there to get money orders for my rent. And when I go in there to get money orders for my rent, it’s the same, like, “Oh, here she comes again. We don’t want her in here.”

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 15, 2019

I needed to do a payment so I needed a loan. I went to a title loan place and they were with LoanMart. Everybody was good. They connected to a customer service representative and we went from there. They took almost two hours for me to get the loan and the customer service was good.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2019

I've had a couple of friends who went through LoanMart and they were pretty well satisfied. I took a title loan ‘cause I needed one and obtaining it through LoanMart was very easy. Their reps were excellent and they did a pretty good job. I'd give them all raises if I could. The services were really good and I was very well pleased.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2019

This company LoanMart Loan me money and and then gave me another one, I would tell everyone that that this company is a good company. I got a title loan and it was approved the same day and the next day I was able to pick up the check and pay bills. The payment was very reasonable and I was given a due date and then later in the year I was able to borrow more money and it lower my payment.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2019

This company is good if you’re looking for a short term loan, do not do the payment schedule because you’re going to pay back at least 4 times of what the loan is. This is my second time taking a loan for them and I haven’t had any issues.

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Rated with 5 stars
Verified Reviewer
Original review: Feb. 22, 2019

Vanessa was very informative, personable and conducted herself in a very professional and customer service manner. I never wondered what was going on and she did EVERYTHING she promised to do. If she wasn't available at the time I called, she always returned calls in a timely manner or when she agreed to call back. She knew the product, procedure and she was great at explaining. Thank you for assigning such a remarkable representative to my case. It can be difficult to deal with when it comes to business matters and my hard earned money. I never had any issues and the process was easy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2019

I am a repeat customer at LoanMart. They are simple to deal with and I know what they need to know. The application process went smoothly. The only thing that delayed it was getting the paperwork, which I had to get from a loan that was on a lien prior that hadn't been released. But they were very patient and they helped me make it work. The representatives were all very good and easy to deal with. They kept checking to make sure things were going okay, and they stayed on top of it. I appreciate that.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 20, 2019

My father passed away at the end of last year and my mom was in a really bad spot. Without having much to offer myself I reluctantly took out a loan from LoanMart. I borrowed $2500, made my first payment of $329.92 and after reviewing the account prior to the next payment I find I now owe nearly $3000!! Talk about a no win situation. They loan you money, charge a crazy interest rate, essentially making a bad situation a million times worse. If I could give them negative stars I would. Companies like this prey on individuals in a poor position with no real intention of providing real help. My advice is to make sure you exhaust every possible situation before seeking help from this shady company. I’d have been better off selling my vehicle outright. Please, please, please, don’t make your situation worse by thinking LoanMart is actually here to help.

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2019

Nam with LoanMart was very helpful in helping me reach the loan goals I was seeking. Service was quick and very friendly. Was able to answer all questions that I had along with quickly being able to get in touch with him when needed.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2019

I was greeted and handled from start to finish by Natalie . She was professional and courteous throughout the entire process. All follow up calls were on time, answer all questions concerning loan documents and disclosures. Very efficient and knowledgeable concerning all paperwork. Thank you Natalie for being there to help me out.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 13, 2019

They provided a great service and were not aggressive when it came to additional loan. They are polite and a pleasure to do business with, I would definitely recommend them to my friends in the future. Thanks again to Shaun and the entire LoanMart team for all they do.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2019

I would like to take a moment to thank Nam ** and the LoanMart team for helping me and my family at a time of great need for us. The teamwork and professionalism that they displayed was exemplary. Thanks again and keep up the great customer service work.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2019

I'm really content and appreciative of my recent experience with rep. Doris ** of LoanMart and would recommend and referral anyone with confidence to them. In fact I have already shared my experience and the positiveness of it with friends, family and even strangers.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2019

I needed to get a title loan for an emergency. I had to get my car fixed. Application at LoanMart was a little long and tedious, but they do what they had to do. It took me about five days because they kept telling me they didn’t get the paperwork that I kept sending, but they had it. Somebody else I spoke to said, “Oh, it’s here.” Nevertheless, the reps were all cool and pretty good.

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LoanMart expert review by Lauren Fix

LoanMart started as a single pawn shop in 1999 in Sherman Oaks, California. Today, the company has branches in California, Illinois and Arizona and services 11 states around the country. They specialize in auto title loans.

  • Fast turnaround: Most consumers can receive their loans from LoanMart within 24 hours of applying.

  • In-house DMV: Consumers can skip the long lines and hassle of the DMV when they work with LoanMart. The company has their own in-house DMV to process paperwork and save you valuable time.

  • Five Day Peace of Mind Guarantee: Consumers who are unsure of whether or not a title loan is right for them can take comfort in the Five Day Peace of Mind Guarantee. Try your loan out for five days. If you change your mind within five days of receiving your loan, simply return the funds to LoanMart. They will waive the application fee and any other charges and fees associated with the loan.

  • Easy document submission: If you are applying for a loan online or over the phone, you can easily submit your documents electronically. Simply send a fax, email or even a picture of them.

  • Payment options: You can choose how you want to receive your money. LoanMart’s options are check, cash and wire transfer. Pick the one that works best for you, and get your cash fast. Your bank may charge for wire fees, so check with them in advance.

  • Best for: car owners who need access to cash fast.

Profile picture of Lauren Fix
Lauren Fix Auto & Finance Contributing Editor

Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

LoanMart (formerly 800loanmart.com) Company Information

Social media:
Company Name:
LoanMart
Company Type:
Private
Year Founded:
2001
Address:
15400 Sherman Way Suite 170
City:
Van Nuys
State/Province:
CA
Postal Code:
91406
Country:
United States
Phone:
(888) 851-2008
Website:
www.800loanmart.com
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