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LoanMart (formerly 800loanmart.com)
Overall Satisfaction Rating
4.54/5
  • 5 stars
    38
  • 4 stars
    3
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    7
Based on 48 ratings submitted in the last year
SHOW RATING DISTRIBUTION

LoanMart (formerly 800loanmart.com)

ConsumerAffairs Accredited Brand

1-800LoanMart is the leading provider of non-traditional lending services since 2001. We provide loans directly to consumers, as well as through a network of business partners. 1-800LoanMart is a company with a diverse portfolio of financial products, including direct financing on auto title loans. We are not hindered by regulatory constraints that make most bankers hesitate to advance capital. Our form of financing enables car owners to achieve their financial objectives.

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380 LoanMart (formerly 800loanmart.com) Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 15, 2019

I needed to do a payment so I needed a loan. I went to a title loan place and they were with LoanMart. Everybody was good. They connected to a customer service representative and we went from there. They took almost two hours for me to get the loan and the customer service was good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2019

I've had a couple of friends who went through LoanMart and they were pretty well satisfied. I took a title loan ‘cause I needed one and obtaining it through LoanMart was very easy. Their reps were excellent and they did a pretty good job. I'd give them all raises if I could. The services were really good and I was very well pleased.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2019

This company LoanMart Loan me money and and then gave me another one, I would tell everyone that that this company is a good company. I got a title loan and it was approved the same day and the next day I was able to pick up the check and pay bills. The payment was very reasonable and I was given a due date and then later in the year I was able to borrow more money and it lower my payment.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2019

This company is good if you’re looking for a short term loan, do not do the payment schedule because you’re going to pay back at least 4 times of what the loan is. This is my second time taking a loan for them and I haven’t had any issues.

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Rated with 5 stars
Verified Reviewer
Original review: Feb. 22, 2019

Vanessa was very informative, personable and conducted herself in a very professional and customer service manner. I never wondered what was going on and she did EVERYTHING she promised to do. If she wasn't available at the time I called, she always returned calls in a timely manner or when she agreed to call back. She knew the product, procedure and she was great at explaining. Thank you for assigning such a remarkable representative to my case. It can be difficult to deal with when it comes to business matters and my hard earned money. I never had any issues and the process was easy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2019

I am a repeat customer at LoanMart. They are simple to deal with and I know what they need to know. The application process went smoothly. The only thing that delayed it was getting the paperwork, which I had to get from a loan that was on a lien prior that hadn't been released. But they were very patient and they helped me make it work. The representatives were all very good and easy to deal with. They kept checking to make sure things were going okay, and they stayed on top of it. I appreciate that.

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Rated with 1 starResolution In Progress
Verified Reviewer Verified Buyer
Original review: Feb. 20, 2019

My father passed away at the end of last year and my mom was in a really bad spot. Without having much to offer myself I reluctantly took out a loan from LoanMart. I borrowed $2500, made my first payment of $329.92 and after reviewing the account prior to the next payment I find I now owe nearly $3000!! Talk about a no win situation. They loan you money, charge a crazy interest rate, essentially making a bad situation a million times worse. If I could give them negative stars I would. Companies like this prey on individuals in a poor position with no real intention of providing real help. My advice is to make sure you exhaust every possible situation before seeking help from this shady company. I’d have been better off selling my vehicle outright. Please, please, please, don’t make your situation worse by thinking LoanMart is actually here to help.

LoanMart (formerly 800loanmart.com) response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2019

Nam with LoanMart was very helpful in helping me reach the loan goals I was seeking. Service was quick and very friendly. Was able to answer all questions that I had along with quickly being able to get in touch with him when needed.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2019

I was greeted and handled from start to finish by Natalie . She was professional and courteous throughout the entire process. All follow up calls were on time, answer all questions concerning loan documents and disclosures. Very efficient and knowledgeable concerning all paperwork. Thank you Natalie for being there to help me out.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 13, 2019

They provided a great service and were not aggressive when it came to additional loan. They are polite and a pleasure to do business with, I would definitely recommend them to my friends in the future. Thanks again to Shaun and the entire LoanMart team for all they do.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2019

I would like to take a moment to thank Nam ** and the LoanMart team for helping me and my family at a time of great need for us. The teamwork and professionalism that they displayed was exemplary. Thanks again and keep up the great customer service work.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2019

I'm really content and appreciative of my recent experience with rep. Doris ** of LoanMart and would recommend and referral anyone with confidence to them. In fact I have already shared my experience and the positiveness of it with friends, family and even strangers.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2019

I needed to get a title loan for an emergency. I had to get my car fixed. Application at LoanMart was a little long and tedious, but they do what they had to do. It took me about five days because they kept telling me they didn’t get the paperwork that I kept sending, but they had it. Somebody else I spoke to said, “Oh, it’s here.” Nevertheless, the reps were all cool and pretty good.

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Rated with 5 stars
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Verified Reviewer
Original review: Jan. 24, 2019

I had a great experience with Chris. He was efficient and got me the cash as promised and was very professional and friendly. He made my overall experience a very exceptional. I would recommend LoanMart to friends and family.

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Factual basis uncertain
Verified Reviewer
Original review: Jan. 11, 2019

I did take out a title loan. I was going thru a divorce and was desperate. I have been paying every month for a year. I became ill and had surgery. I became 35 days late on the payment. I tried making arrangements but they keep saying, "No it was escalated to collections." I have been trying to figure how to borrow money from somewhere else to make my payment because they stated they put thru a repossession order after missing only one payment. On their website it states they will work with you and even move a payment to the end of the loan. Repossession is the last thing they want. That is a lie!

LoanMart (formerly 800loanmart.com) response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

3 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Jan. 9, 2019

I had gotten a title loan last year. I paid on time at first. My income was decreased for a few months. I still made a payment but was late. I was told I didn't have an repo order before I paid. But an hour after I paid my car was gone. I was told the system wasn't updated before I paid. Wow... They can do this to good people? I'm being charged still for months now. This is not right! These people are rude as hell. Peter needs more training. Other customer service hangs up now. No help.

LoanMart (formerly 800loanmart.com) response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 13, 2018

There has to be a law put in place to protect people. I've been paying my loan every month, it's as suppose to be paid off in April. Now they are saying I will owe more money than I started with after paying my bill for 4 years! WTH! I'm looking for a attorney! This needs to end!

LoanMart (formerly 800loanmart.com) response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2018

The personnel were wholly professional and courteous. Not once did I seem rushed or hurried. They, however, did not delay in meeting my needs and exceeding all my expectations. Truly a smooth and painless experience. Highly professional and diligent. I cannot emphasize further how great everyone treated me and communicated.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2018

Great customer service. They were always willing to answer all my questions and hassle free 5-day 100% money back guarantee is awesome. They helped me with all the paperwork process and when I was done they got me approved. Fortunately I was able to get a thanksgiving day bonus and was able to cancel without a hassle. Great job. Will definitely have you guys as an option for future money needs.

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Factual basis uncertain
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Verified Reviewer
Original review: Nov. 21, 2018

I got a Loan from them for $2600 in May 2015 because my husband became disabled and was unable to work. It has been nothing but a nightmare. I was always on time with my payments until 2017 when I became ill. I do not understand how they say you can pay it off in 2 years when I still owe more than I borrowed 3 years later. This is my only vehicle and they harass me all the time about payments and repossession. I don't see how I still owe so much when I made every payment on time for 2 years. I do not recommend anyone doing business with them. They are a bigger rip off than payday loans.

LoanMart (formerly 800loanmart.com) response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 18, 2018

Customer Service is absolutely non-existent. Even a simple task like resetting a password can't be done on Sunday "b/c they're closed", but they're answering phones to take applications. Tell me what sense that makes?! Then no one can give you a name, another number, or contact e-mail for complaints or have a manager call you back. The 'manager' Peter I supposedly spoke with is a spineless chump who needs extensive training on how to handle simple calls before they escalate for no damn good reason. I guess I have to go back to Speedy Cash for quality loans that even with a high interest are still paying off quicker than this loan shark LoanMart **.

LoanMart (formerly 800loanmart.com) response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

3 people found this review helpful
Factual basis uncertain
profile pic of the author
Verified Reviewer
Original review: Nov. 8, 2018

Granted, I took out a loan on my car title. I get that. I contacted LoanMart through their online form on their website long before my first payment was due and explained that due to unforeseen circumstances that I would not be able to make a payment until the middle of the following month. I did not receive any response at all to this "written" communication with Loanmart. Instead, all I have been getting is numerous calls from a multitude of different phone numbers with no caller ID. As a rule, I NEVER answer calls from anyone that I do not know, one reason being that by doing so, you are confirming that the number that is being called is legit which opens a person up to multitudes of scam calls, marketing garbage, hack attempts and more.

Loanmart has been leaving voicemails, well, I assume it is them, with again, no names, no mention who they are calling from and just say that it is important to call back in order to discuss an "important business matter". Again, I will NEVER respond to or return a call to anyone that does not properly identify themselves. It is quite clear to me that the use of the multiple, and I say multiple in meaning a LOT of different phone numbers from different area codes in the nation is how Loanmart wants to do business. It is harassment to me, unethical and certainly nowhere near the correct way to do business.

I am looking to do things in writing only, especially any kind of payment arrangements and instead, Loanmart appears to want to play a game or they are using people that are nowhere near adequately trained in communicating. I actually have an email from a so-called supervisor that says that they do not and cannot leave a company name in an email, yet will only discuss payment issues through an even more insecure phone call!!! I did advise Loanmart about phone calls in an email and was told that a notation would be made to my account. Well, the phone calls only escalated. What a joke this is in my opinion. You would think that Loanmart would want everything done in writing but I now realize that it is easier to just ignore everything and anything so that they can discount whatever was said in a conversation later as is the case in many of the reviews I have read including here on this website.

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LoanMart (formerly 800loanmart.com) response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2018

I had a money crunch as I changed jobs. I needed some cash to cover rent and a few bills until I got my first paycheck. I used my Mustang to get $3,000 and paid it back after a few months. Was an easy process, considering how much money they were giving me.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2018

We were able to use money from LoanMart to attend a big family reunion over the summer. The approval process and application are super easy and everyone is great to deal with. We recommended it to all our family at the reunion!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2018

Very good customer service and helped me a lot with what I was trying to do. They were easy to use and understanding were quick to help me with what I needed, definitely recommending this to my family if they ever need this service.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2018

Courtesy and professional everyone who help me with my loan. Payment are real high, but it did help me with all my needs. LoanMart would be the perfect loan business in the US if they had lower interest and lower monthly payments. For now I’ll deal with it. As far as the staff at LoanMart can’t complain. Excellent customer service. Thank you for all your help in my time of need.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 29, 2018

I am very satisfied with the service from LoanMart! Very friendly and very patient, with us! I would totally recommend to a friend to come here! I feel very safe and very aware of each step of the process! Definitely recommend!

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Factual basis uncertain
Verified Reviewer
Original review: Aug. 18, 2018

This company made an unauthorized charge on my card. It took 3-5 days for the money to go in my account and caused $400 in late/overdraft fees. When I spoke with LoanMart about who would be responsible for the fees, they told me, "Oh well". Nothing they can do and they don't have a corporate to contact. SMMFH.

LoanMart (formerly 800loanmart.com) response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

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Factual basis uncertain
Verified Reviewer
Original review: Aug. 17, 2018

LoanMart repossessed my BMW convertible after missing one payment because I was hospitalized with pneumonia. They sold the vehicle at auction and received a lot less than the amount of the loan. The loan was for $7200.00 and they sold the vehicle for $5000.00. They then proceeded to attempt to collect $8400.00 from me. They did not attempt to get a deficiency judgment so therefore I owed them nothing. They know that most judges will not award a deficiency judgment if they have taken the collateral. LoanMart claimed on my credit report that I owed $8400.00 and had not made a payment and caused my credit score to plummet and made it difficult to obtain credit.

I have asked them to remove the false credit ding on my report but they refused and continued to call me and send threatening letters and email even though they were in violation of the law. They cannot sue me because of the statute of limitations has expired, but I can sue them for reporting false information on credit reports, which I intend to do. The parent company, Wheels LLC is also a used car sales company, they act as brokers and make a lot of money by prepossessing vehicle. That can be checked out through the DMV.

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10 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: July 30, 2018

Be careful in doing business with the above company. LoanMart is falsifying illegal contracts on consumers I know because I’m a victim of that scam. LoanMart does not practice honesty in their business dealings. I understand business is business if you get the loan yes absolutely pay it in all fairness. Well I paid it all & 18,000 and these scammers decided to condor up a scam on me and tell me I had an error in Loan Number on the current loan going forward use Loan Number **. I thought nothing of it just that ok. H ** Danny ** told me he would mail this contract but never did I had to make him do it and lo and behold it’s all faked and forged and very much illegal. I know this conversation and I will never forget it never.

LoanMart refused to give me my pink slip back as the loan matured and came stoled my car before the holidays in 2016. Do they not know what they did that’s how we eat, work, go to school. I did not deserve that one bit. I was honest and paid. Even their lawyers who work for LoanMart are unethical they stand by knowing all of this company is fraud. But I know one thing I’m not giving up I’m going to make them rectify this. How could anyone do this sort of cruel thing to a mom knowing she paid it knowing it’s a scam, but that conversation of error in Loan Number I will never forget. That’s the nail in the coffin. And that’s how I know these people are very dishonest.

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LoanMart (formerly 800loanmart.com) response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

9 people found this review helpful
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LoanMart expert review by Lauren Fix

LoanMart started as a single pawn shop in 1999 in Sherman Oaks, California. Today, the company has branches in California, Illinois and Arizona and services 11 states around the country. They specialize in auto title loans.

  • Fast turnaround: Most consumers can receive their loans from LoanMart within 24 hours of applying.

  • In-house DMV: Consumers can skip the long lines and hassle of the DMV when they work with LoanMart. The company has their own in-house DMV to process paperwork and save you valuable time.

  • Five Day Peace of Mind Guarantee: Consumers who are unsure of whether or not a title loan is right for them can take comfort in the Five Day Peace of Mind Guarantee. Try your loan out for five days. If you change your mind within five days of receiving your loan, simply return the funds to LoanMart. They will waive the application fee and any other charges and fees associated with the loan.

  • Easy document submission: If you are applying for a loan online or over the phone, you can easily submit your documents electronically. Simply send a fax, email or even a picture of them.

  • Payment options: You can choose how you want to receive your money. LoanMart’s options are check, cash and wire transfer. Pick the one that works best for you, and get your cash fast. Your bank may charge for wire fees, so check with them in advance.

  • Best for: car owners who need access to cash fast.

Profile picture of Lauren Fix
Lauren Fix Auto & Finance Contributing Editor

Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

LoanMart (formerly 800loanmart.com) Company Information

Social media:
Company Name:
LoanMart
Company Type:
Private
Year Founded:
2001
Address:
15400 Sherman Way Suite 170
City:
Van Nuys
State/Province:
CA
Postal Code:
91406
Country:
United States
Phone:
(888) 851-2008
Website:
www.800loanmart.com
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