LoanMart

The LoanMart agent went through the questions with me to make sure everything was okay and I qualified for the loan. I was given the approval then I was requested to send some documents. My vehicle title was one of them, but I misplaced it, so I followed up with them and told them that. They said that I had to call the local county and request a new one. I did that, but I was told that it could take a month. I called the first agent and said, "Hey, this is gonna take a month. I think I'll have my situation figured out by then, so I don't think it's necessary that I get this loan." He said, "Okay. Take care." That was the end of it.

I do business with ACE Cash Express, and I asked about LoanMart through there. They told me who LoanMart was and what exactly they did. After I heard of the way they helped people knock their principals down the way they do, I was enticed quite a bit, so I took advantage of it. The application process was simple and easy. If I'd had everything right the first time, it would’ve taken about a couple hours, but it took me at least four hours to get it all straightened out right. Once I got to know the particulars as to how the application worked and what meant what, it made sense to me, so it was more understandable for me.

I needed a loan and it seemed like LoanMart's fees weren't as high as other businesses. So, I thought it was a good idea just to use them. The application process was very easy. But they kept calling me instead of writing everything down that they needed me to do. They kept calling me telling me that they needed this, and then they needed me to resend this. I still haven't got the loan from them. I've been waiting since last week because one of the loan officers put the wrong routing number in there after I sent him my account number and the routing number. I signed the documents. I signed them off from my phone, so I didn't look at the routing number to make sure because I already sent it to him. But he put a different California number in there.

My previous experience was good. It was a blessing because it got me out the hole I was in, bill-wise. But I was a little thrown off with the new loan. I paid off my previous loan way ahead of time, so that’s why they didn't have a problem with extending credit to me again this time. But this time was different. I was supposed to move at a certain time and my new place wasn't ready when I was supposed to get there. So that made me incur extra cost that I didn't anticipate. I called the other day to try and explain my situation to the young lady. I asked her if they could extend my due date to the 3rd and they could take it directly on my account. She said, "No. It’s gonna have to go to the delinquency department." But I didn't have this problem the first time around, so I'm not understanding what the problem is this time. They know that I take care of business with them. Other than that, I've had an awesome experience with them.

LoanMart was more understanding and the process was very simple. I went with them and my experience went very well. I was having a family emergency at that time and the service was perfect. I just had to submit everything through text message or email. As soon as I did that and showed them that I sent off my title, they sent the money right away. One of the first people I talked to was very energetic, very helpful and very insightful. I didn't understand exactly how to send my title. They texted me right back or they emailed me right back. It seemed like they were really there to help. I didn't have to wait like a whole day or two for an answer to my question.

LoanMart seemed like the best option. I had some issues at first like removing some stuff and getting my payment amount right. I got a letter and their computers were still saying a larger amount for my payment. But they went on and let me go by what the letter said, and now they got it cleared up. So far, everything's been wonderful. When I was having a hard time financially, LoanMart came through for me when I really needed it.

The application took less than 10 minutes. It was simple. Fernando was very concerned with the way I was doing things and he pointed out what I needed to do. He was very helpful as well as friendly. I would recommend LoanMart highly. It's a good company to work with. Without them, I don't think I would be where I am now because they were willing to help me.

The process was very wonderful and easy. The LoanMart reps were right on it. They walked me right through it and told me exactly how it works, what I need to do, and what was okay. They did awesome. When I had questions and wasn't sure about something, I would call. If they were on the phone or with somebody, they called me back within 10 minutes. It was very good.

I had two loans. I got one, paid it off within three months, and then got another one for more money. On the second one, I signed all the documents, sent LoanMart everything they wanted and the guy said, “Okay, I'll review it and call you right back.” An hour and a half later, still no call. I had to call him and they closed in one minute, so I couldn't get the money until the next day. All in all, there were a couple of hiccups, but for the most part, everybody was exceptional. LoanMart gave me the cash that I needed to get things going. The interest was high, but at least they got me to where I could do something.

One lady there helped me out tremendously. She answered every question and she was very professional. LoanMart responded to me on a good time.