LoanMart
formerly 800loanmart.com
ConsumerAffairs Accredited Brand1-800LoanMart is the leading provider of non-traditional lending services since 2001. We provide loans directly to consumers, as well as through a network of business partners. 1-800LoanMart is a company with a diverse portfolio of financial products, including direct financing on auto title loans. We are not hindered by regulatory constraints that make most bankers hesitate to advance capital. Our form of financing enables car owners to achieve their financial objectives.
439 LoanMart Consumer Reviews
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LoantMart's title loan process was fast and easy. Oscar and his team were great! Would recommend this company. The ease of sending the pictures of my car was even better. I appreciate it. Lower interest rates will help a lot though.
LoanMart encourages customers to achieve personal and financial success. Based on your positive feedback, we've accomplished this goal. Thank you, Ifeyinwa, for taking the time to share your experience.
I needed fast cash same day and I was able to get approved and cashed out that very same day within a couple of hours of applying. I’m happy that I was able to get everything done over the phone. It such an easier process. The associate Nam was very helpful throughout the entire process. Thank you for a great experience.
Thank you for the positive feedback Sarah. LoanMart was founded on a mission to provide superior service to customers while establishing a stable, financially responsible company. Our customers and employees are the key pieces of the puzzle that make LoanMart one of the fastest growing companies in this sector.
I couldn’t have found a better team to have worked with for getting me a loan. Shant went above and beyond working hours and never gave up until I had my money in my hands! I have worked with people all over this country for 30 years and never met anyone like Shant. No matter what obstacles got in the way he made them disappear. This guy is Awesome! He answered every call and every text from me and never once got aggravated or annoyed with all my questions! The man is very professional and very smart!
I look forward to working with Shant and his team again and I am very happy that I met such amazing people that really do care about their job and the people they are working for. If you ever need a loan, You want to call Shant at 1-800- LOANMART ext. **. This man is amazing. He will take care of you I promise. And if you think you’re in bad shape or beyond help, just call Shant!! Thanks for everything LoanMart. You definitely get my *****5**** down the board..
Harvey
Thank you, Harvey. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.
The loan application process with LoanMart was easy. I went to a place like King Cash Advance, where they forwarded the information to LoanMart. It takes longer if you do the application from home through your computer than if you are at a place that features them. LoanMart does not provide you with the actual loan. They connect you to another entity, which will give you the loan.
When you talk to the person over the phone, they seem to be knowledgeable in and the process is pretty smooth. The problem is that from the moment you get the loan, after your so-called welcome call, they’ll give you a call saying, “This message is for--,” and it’s silent, “and if you are not, please press—“ And then it goes on for a while. You don’t even know who they’re calling for, what they’re calling about, or why they’re calling you. At the end, if you’re bold enough as I had been a few times, to listen to go to the very end of all this because you might want clarification of who they’re calling for, why they’re calling you when your loan is new and no payment was due, they will say, “A representative will be on the line shortly.” But no one’s on the line.
They will bombard you with up to four of those calls a day. That is unacceptable. Your payment is still 20 to 30 days out, but you’re getting all these calls starting at 8 in the morning. You know where they’re coming from, but they don’t give you any information why they’re calling you. When I talked to a live person, she said she would stop the call. And two days later, another call.
This is my second time dealing with LoanMart. Before I accepted the first loan that I got from them, and then I pulled back from it, they started sending me letters. I could get a letter two times a month from them. But overall, their customer service is good and the people are friendly. They know their job, but those nuisance phone calls are just a lot to swallow.
Thank you, Darryl, for taking the time to provide your feedback. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.
My experience with LoanMart was good. I didn’t have any real problems with set-up. And this would be my fourth loan from them. We had a medical emergency. My daughter was bitten by a rattlesnake. And before we could transport them, they wanted x amount of money upfront. But I ran to the ER and I totally forgot my wallet and everything else. So then, I went there and I came to find out that we didn’t have enough funds available. I was told that my daughter is gonna either lose a leg or could possibly die if I didn’t get this money in a few minutes. It was crazy. And so, I went to LoanMart.
With our previous loan with them, the center was about two miles from our place of residence, so I was assuming I was gonna be able to go pick it up at that particular location, but LoanMart doesn’t do business with them anymore. And they said the nearest one is 115 miles away, which wasn’t the case. Then they said they were gonna wire it to me and it would be available in 24 to 48 hours. They didn’t tell me until they were already in the process of actually trying to go through and wire it, and I told them it was not gonna work for me. I needed to figure something else out. I looked it up, and I told the rep, “Hey, look, the places where they gave me this address, it's 42 miles. I will drive that.”
The gentleman that helped me in the previous loan that we had from them got on the phone, and I explained to him. He said, “Well, then you should have dealt with me.” I said, “I need to get it today. I don’t care how we get it, but I just need to get it.” And so, we were able to get that all finally reversed and the loan was processed. Within about an hour, I was able to go up and get the checks, and I could get it deposited to have a cash, and then I got back to the hospital. The timing was really bad, unfortunately, but we got it handled. So, I'm thankful for it.
Thank you so much Michael, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.
I moved here and sold everything. But the job didn’t work out and I needed to move into a place. The only equity I had was my vehicle. LoanMart said yes to me and their application process was easy. It was all spelled out. The instructions by phone and by email were clear and the communication was very good. Their reps were friendly and knowledgeable. They were able to answer any questions I had and at no point did they seem bothered if I had other questions. The process was very smooth. I felt like I got the feedback and information I needed from them.
But even though the process was easy and I got what I needed out of it, the loan still ended up costing me quite a bit of money in the long run. It put me in a really bad financial place for quite some time. But that is the nature of the business. LoanMart is great if you absolutely need to, but it’s not something I’d recommend to a friend. I'd tell them to borrow some money from a friend or a family member if they can help it. I’m just glad I got my loan paid back.
Thank you so much Michael, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.
I contacted two other companies and they had extravagant fees as far as the interest rate. In fact, one of them was 100%, which was ridiculous and should be illegal. When I applied for a loan at LoanMart, they asked me some questions and had me send them some pictures of documents like my driver’s license. While I did the application process mostly online, the other part, I went into their office and took care of the rest there. They gave me the money right there on the spot.
The process was very fast. It took less than a week. Also, the rep was very good. I had been to ACE Cash location a few times before. I had to get a couple of payday loans, but I knew the lady beforehand. I’ve seen her once or twice before. What I didn't like was it's scary after it's done. I had the money in my pocket and I had already signed everything. And I was told there was no grace period.
Now, I gotta make sure I pay on time every time. I might sprain my ankle and not be able to go in and make a payment, and then all of a sudden, I got a late fee. But if I had a couple of days leeway, I could call a friend or family member to go make the payment. Other than that, I appreciate them working with me despite my credit history and their quick return on my paperwork and loan. They seemed genuinely professional.
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Dear Sirs: We have written you many times now enforcing the Arbitration Clause in our Agreements and you have not replied. You have violated the automatic stay in Federal Bankruptcy protection and have failed to give us an accurate accounting. You have lied and perjured yourselves in stating that our vehicle is not registered and licensed. You have not permitted us to obtain our personal belongings and you have failed to reply to our ongoing complaint with the Department of Business Oversight and the Consumer Financial Protection Bureau (www.cfpb.gov). You try to settle and then change the numbers. Your Ponzi Scheme of keep adding to the Principal and never pay off this small debt after 4 years has come to an end.
Hi my experience with Loan Mart was very challenging at first due to the time change there and here (Keywest) also with my working schedule too. I must say the staff is very very friendly and helpful. I worked with an individual by the name of Isa **. Great guy. He helped me through the entire process of the loan, he was very informative, friendly and ensured me that I'm in good hands with the company. Thank you again Isa.
Thank you for your review. LoanMart takes pride in treating every customer with excellent personal service.
Everyone At Loan Mart were very professional, friendly and efficient! They made my loan experience very easy and I felt very confident in the process. I would definitely recommend them to others. They were one of the best companies I’ve encountered in a business dealing.
Thank you for the positive feedback, Jill. LoanMart was founded on a mission to provide superior service to customers while establishing a stable, financially responsible company.
The staff was great very professional and great in explaining everything. I enjoyed working with them and they got me the funds I needed quickly. Thanks again Monica. I will refer all my friends and family’s as well as neighbor. Awesome job to all the team.
Thank you Jeffery, for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.
Loan process was fairly simple. DO NOT pay late because they are not like normal banks. They will repossess your vehicle after being 10 days late. Then you will have to pay tow fees and tow storage fees which are almost double your payment in order to get your vehicle back. Just know this before you get a loan with them because they do not tell you this when you sign up.
We believe that we have located your account, but we are in need of additional information for verification purposes. Please reach out to the Compliance Department at compliance@loanmart.com
LoanMart expert review by Lauren Fix
LoanMart started as a single pawn shop in 1999 in Sherman Oaks, California. Today, the company has branches in California, Illinois and Arizona and services 11 states around the country. They specialize in auto title loans.
Fast turnaround: Most consumers can receive their loans from LoanMart within 24 hours of applying.
In-house DMV: Consumers can skip the long lines and hassle of the DMV when they work with LoanMart. The company has their own in-house DMV to process paperwork and save you valuable time.
Five Day Peace of Mind Guarantee: Consumers who are unsure of whether or not a title loan is right for them can take comfort in the Five Day Peace of Mind Guarantee. Try your loan out for five days. If you change your mind within five days of receiving your loan, simply return the funds to LoanMart. They will waive the application fee and any other charges and fees associated with the loan.
Easy document submission: If you are applying for a loan online or over the phone, you can easily submit your documents electronically. Simply send a fax, email or even a picture of them.
Payment options: You can choose how you want to receive your money. LoanMart’s options are check, cash and wire transfer. Pick the one that works best for you, and get your cash fast. Your bank may charge for wire fees, so check with them in advance.
Best for: car owners who need access to cash fast.
Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.
LoanMart (formerly 800loanmart.com) Company Information
- Social media:
- Company Name:
- LoanMart
- Company Type:
- Private
- Year Founded:
- 2001
- Address:
- 15400 Sherman Way Suite 170
- City:
- Van Nuys
- State/Province:
- CA
- Postal Code:
- 91406
- Country:
- United States
- Phone:
- (888) 851-2008
- Website:
- www.800loanmart.com