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LoanMart
Overall Satisfaction Rating
4.22/5
  • 5 stars
    60
  • 4 stars
    12
  • 3 stars
    2
  • 2 stars
    2
  • 1 stars
    9
Based on 85 ratings submitted in the last year
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LoanMart

formerly 800loanmart.com

ConsumerAffairs Accredited Brand

1-800LoanMart is the leading provider of non-traditional lending services since 2001. We provide loans directly to consumers, as well as through a network of business partners. 1-800LoanMart is a company with a diverse portfolio of financial products, including direct financing on auto title loans. We are not hindered by regulatory constraints that make most bankers hesitate to advance capital. Our form of financing enables car owners to achieve their financial objectives.

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421 LoanMart Consumer Reviews

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 25, 2019

The loan application process with LoanMart was easy. I went to a place like King Cash Advance, where they forwarded the information to LoanMart. It takes longer if you do the application from home through your computer than if you are at a place that features them. LoanMart does not provide you with the actual loan. They connect you to another entity, which will give you the loan.

When you talk to the person over the phone, they seem to be knowledgeable in and the process is pretty smooth. The problem is that from the moment you get the loan, after your so-called welcome call, they’ll give you a call saying, “This message is for--,” and it’s silent, “and if you are not, please press—“ And then it goes on for a while. You don’t even know who they’re calling for, what they’re calling about, or why they’re calling you. At the end, if you’re bold enough as I had been a few times, to listen to go to the very end of all this because you might want clarification of who they’re calling for, why they’re calling you when your loan is new and no payment was due, they will say, “A representative will be on the line shortly.” But no one’s on the line.

They will bombard you with up to four of those calls a day. That is unacceptable. Your payment is still 20 to 30 days out, but you’re getting all these calls starting at 8 in the morning. You know where they’re coming from, but they don’t give you any information why they’re calling you. When I talked to a live person, she said she would stop the call. And two days later, another call.

This is my second time dealing with LoanMart. Before I accepted the first loan that I got from them, and then I pulled back from it, they started sending me letters. I could get a letter two times a month from them. But overall, their customer service is good and the people are friendly. They know their job, but those nuisance phone calls are just a lot to swallow.

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LoanMart response

Thank you, Darryl, for taking the time to provide your feedback. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 30, 2019

My experience with LoanMart was good. I didn’t have any real problems with set-up. And this would be my fourth loan from them. We had a medical emergency. My daughter was bitten by a rattlesnake. And before we could transport them, they wanted x amount of money upfront. But I ran to the ER and I totally forgot my wallet and everything else. So then, I went there and I came to find out that we didn’t have enough funds available. I was told that my daughter is gonna either lose a leg or could possibly die if I didn’t get this money in a few minutes. It was crazy. And so, I went to LoanMart.

With our previous loan with them, the center was about two miles from our place of residence, so I was assuming I was gonna be able to go pick it up at that particular location, but LoanMart doesn’t do business with them anymore. And they said the nearest one is 115 miles away, which wasn’t the case. Then they said they were gonna wire it to me and it would be available in 24 to 48 hours. They didn’t tell me until they were already in the process of actually trying to go through and wire it, and I told them it was not gonna work for me. I needed to figure something else out. I looked it up, and I told the rep, “Hey, look, the places where they gave me this address, it's 42 miles. I will drive that.”

The gentleman that helped me in the previous loan that we had from them got on the phone, and I explained to him. He said, “Well, then you should have dealt with me.” I said, “I need to get it today. I don’t care how we get it, but I just need to get it.” And so, we were able to get that all finally reversed and the loan was processed. Within about an hour, I was able to go up and get the checks, and I could get it deposited to have a cash, and then I got back to the hospital. The timing was really bad, unfortunately, but we got it handled. So, I'm thankful for it.

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LoanMart response

Thank you so much Michael, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 17, 2019

I moved here and sold everything. But the job didn’t work out and I needed to move into a place. The only equity I had was my vehicle. LoanMart said yes to me and their application process was easy. It was all spelled out. The instructions by phone and by email were clear and the communication was very good. Their reps were friendly and knowledgeable. They were able to answer any questions I had and at no point did they seem bothered if I had other questions. The process was very smooth. I felt like I got the feedback and information I needed from them.

But even though the process was easy and I got what I needed out of it, the loan still ended up costing me quite a bit of money in the long run. It put me in a really bad financial place for quite some time. But that is the nature of the business. LoanMart is great if you absolutely need to, but it’s not something I’d recommend to a friend. I'd tell them to borrow some money from a friend or a family member if they can help it. I’m just glad I got my loan paid back.

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LoanMart response

Thank you so much Michael, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 21, 2019

I did the application online, and the loan process at LoanMart took four days. They said that my car qualified for it, and they asked for information which I then provided. I also let them know that I have another car, so they asked me to send the paperwork for both, including a letter from my work, proof of income, and my checking account. We worked out on Friday, but I didn’t complete all the paperwork. We continued with the process on Saturday, but they were unable to verify. So, Monday, in the morning, I submitted two more papers that I needed, and I got surprised when they called me at 6:00. I stayed in Delgado for about one hour to get to FedEx to send the title, and then they gave me the number to get the money.

I had very good interactions with the lending processor. The people that talked to me were very patient, and they tried to get the paperwork. In the end, I was thinking that I don’t wanna get the loan because the car they were prospecting was with our aunt. But they took my other car, and everything finished okay. A lot of additional loan companies contacted me after that.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2019

I contacted two other companies and they had extravagant fees as far as the interest rate. In fact, one of them was 100%, which was ridiculous and should be illegal. When I applied for a loan at LoanMart, they asked me some questions and had me send them some pictures of documents like my driver’s license. While I did the application process mostly online, the other part, I went into their office and took care of the rest there. They gave me the money right there on the spot.

The process was very fast. It took less than a week. Also, the rep was very good. I had been to ACE Cash location a few times before. I had to get a couple of payday loans, but I knew the lady beforehand. I’ve seen her once or twice before. What I didn't like was it's scary after it's done. I had the money in my pocket and I had already signed everything. And I was told there was no grace period.

Now, I gotta make sure I pay on time every time. I might sprain my ankle and not be able to go in and make a payment, and then all of a sudden, I got a late fee. But if I had a couple of days leeway, I could call a friend or family member to go make the payment. Other than that, I appreciate them working with me despite my credit history and their quick return on my paperwork and loan. They seemed genuinely professional.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 20, 2019

I use LoanMart over others because of its accessibility. And the application process turned out to be very simple. My experience with them went great.

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Rated with 1 star
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Verified Reviewer
Original review: July 11, 2019

I was told that everything would be taken care of on Monday and that I would have my loan amount provided to me, at the latest, 10 AM-11 AM/Tuesday. Their processing department provided my bank with incorrect deposit numbers, even though I electronically sent them copies of bank statements (3 times)!!! It is now Thursday, 10 AM and am still having to deal with this. I have yet to receive confirmation on deposit! I will not be recommending this company to anyone!

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Rated with 1 star
Verified Reviewer
Original review: July 8, 2019

Ignorant customer service. Loan was taken out unknown to me (Family member had my info). They never contacted me. When I called them they would not give me any information because I wasn’t the one that took out the loan. Eventually they report my car, I had a hard time getting it back. The company that they used to repo it was almost 50 miles from my house and it would only allow me to pick up my car at one time only. Amazing how they knew where to get the car but not where to send the statements.

2 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: June 25, 2019

For his act of kindness and doing all he can for me and my son, I hope he gets all the praise and good stuff this company and world can offer. Thank you Isiah. You honestly helped to save some lives today and help people in need. ◇♡♡♡♡

LoanMart response

Thank you, Amanda, for being a great customer to serve. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: June 25, 2019

I took out a loan with LoanMart in October for $4,700. Payments are $350 a month. I experienced a hardship and couldn’t afford payments for 2 months. Total due on my loan after missing 2 payments is $5,416.00. The loan agent was incredibly rude and stated I pay or lose my car. Having no choice as I didn't have the means to pay and honestly I saw no end to this loan. My car was repossessed between hours of 2AM-6AM so I was unable to collect my belongings. DO NOT DO Business with Loanmart.

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 25, 2019

It was fast and easy and they were very nice where we went to sign papers on Lakewood and Rosecrans. I don't remember the girls name that helped us but shows very knowledgeable and did the paperwork very fast and then we were out the door with cash! I would definitely recommend LoanMart to a friend.

LoanMart response

Thank you for choosing LoanMart and allowing us to be a part of the solution, Bob! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: June 10, 2019

While applying I had to wait a day later and it took long to process and called me a day later but had to call to back to make the process finalize but overall I had great experiences with the employees.

LoanMart response

Thank you so much, Marcelo, for the feedback and taking the time to share your experience with us. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 10, 2019

Outstanding customer service. They all were extremely pleasant answering all of my questions making the entire process smooth, quick, and efficient. I will recommend them to others that may have a need for a loan. Thank you to everyone for outstanding service.

LoanMart response

Thank you, Dorothy, for your review. LoanMart takes pride in treating every customer with excellent personal service.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 5, 2019

I was going to get a title loan a couple of months back but there was an issue with my title when I got it registered. I didn’t realize it until I tried to apply so I got that all squared away and LoanMart happened to call me back at the right time and see if I wanted to follow-up. It was good timing and they were the closest. They were ready and really quick about it too. They did a good job. I did the application over the phone and the people on the phone were very courteous. Then there were times I went in to the store, to apply and then to take in my paperwork. There wasn’t much to it. I also dealt with a rep who was pretty nice and well-versed in what he was doing.

LoanMart response

Thank you, Ronald. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 4, 2019

This process was very easy. The agents were fast and friendly and I had the money in my account the next business day. It was seamless and the agents were very friendly. I will definitely recommend to friends and family.

LoanMart response

LoanMart encourages customers to achieve personal and financial success. Based on your positive feedback, we've accomplished this goal. Thank you, LaMarcus, for taking the time to share your experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 4, 2019

I’m a returning LoanMart customer. And it came in perfect timing again, and I hope to get my loan paid back as soon as possible. The application process was very easy. They had suggested to pick the money up at Wal-Mart because that’s where they have the most available funds. But each Wal-Mart I went to was telling me that they no longer do that. They can only cap a certain amount on hand, which is like $1,500. But after riding around for a bit, I found a check cashing place that had the available funds. Other than that, the experience was fine. LoanMart's reps were very friendly. Any questions I asked, they answered very accurately.

LoanMart response

Thank you, Patricia. We're happy to have been a part of the solution.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 1, 2019

I found LoanMart online and the reviews made me choose them. I applied at the store and it took about 30 minutes. It was my first time using them and it was very easy. Everything was perfect.

LoanMart response

Thank you, Perla. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 26, 2019

Excellent service. Fast and efficient, Caring staff, Would recommend to a friend. Customer service excellent, Payment options reasonable, Application process easy, Monies available right away, I had surgery and health issues and LoanMart helped us through a difficult time.

LoanMart response

Thank you for choosing LoanMart and allowing us to be a part of the solution, Marta! LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 26, 2019

I was pleased with the help I got in completing my loan application. They made it easy for me to complete the documents and the process was fast and I received my money the following day. This was the 1st time I had used LoanMart and the customer service representatives were friendly and explained the process so that I understood what I needed to do.

LoanMart response

Thank you Nita, for your review. LoanMart takes pride in treating every customer with excellent personal service.

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Rated with 5 stars
Verified Reviewer
Original review: May 4, 2019

I thought I would not qualify for a loan from LoanMart but, Tania and Fernando were very professional and set my mind at ease from the start. The whole experience was great! And I finally can pay my bills and still have some money saved each month. Thanks again, keep up the good work!!

LoanMart response

Thank you so much, Wendy, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 1, 2019

I have been with LoanMart before and I went with them for a title loan as I was trying to catch up on some bills and things so it seemed to be the easiest way to do it. I went through an easy application process. They sent all the paperwork really fast but I had to print out the label and then take the title over and ship it out but it was given because it was done on my state. Also, they gave me a better interest rate since I was a prior customer. My interactions with their reps had all been really nice. I got two calls asking how everything was right after and it was to make sure we were all taken care of. They were able to explain everything well.

LoanMart response

Thank you, Gina, for your review. LoanMart takes pride in treating every customer with excellent personal service.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 26, 2019

LoanMart helped me very promptly and they contacted me in less than an hour after my inquiry. My experience with their rep was great. They were very thorough and prompt. The process did not take long at all. All the stuff that I dealt with during the process was amazing. I was busy so they did a lot via email. Everything went well and I got my loan. I’m happy with the outcome.

LoanMart response

Thank you, Alejandro. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: April 25, 2019

My grandma had passed away and a title loan was the only source of money I could get to to help. I picked LoanMart and their application process was easy. I had to take pictures of my car and then, I had to send the VIN number, as well as the license plate number. After that, I had to wait for them to send me an email to print out a shipping label to send my title over to them. The application process took 2 days.

During that process, I called in to make sure that they received my information. I didn't like that everybody said something different to me. That means communication is not that good in their company because they all should be on the same track. In addition, they didn't go into details about certain things that I could've had questions about. They also talk so fast, like it's a script. Basically, I'm gonna pay $12,000 for the car if I don't pay the loan back within the first two years because there's an interest daily. I'm paying them $351 a month. Other than that, they should explain things clearer for people to understand what they're getting themselves into. Because that might not be the best option for a person and they should make sure that everybody is on the same page when it comes to calling in the customer service or note taking.

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LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 23, 2019

The representatives were polite, knowledgeable, and prompt. They made the process very easy with and was detailed on the details of the loan. The loan itself is a bit high, but for someone with poor credit it works out much better than the other installment loans that are offered without collateral. Hopefully I will not have to do this or any other loan in a pinch again, but if I do it will be with LoanMart.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 23, 2019

I found LoanMart on the internet and I called them. My experience with them was good and the application process wasn’t hard. Their rep took care of me.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 22, 2019

I contacted LoanMart and we were in communication during the whole thing over the phone. It's convenient working with them. It was easy processing. It didn’t take me awhile to get the loan approved. They expedited my loan process pretty fast.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 13, 2019

LoanMart gave me a good deal so I went with them. I've been with the company for a month now and my experience with them has been good so far. The application process was easy and it only took 20 minutes. The representatives were friendly and very knowledgeable. LoanMart is doing a good job and I would definitely use them.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 12, 2019

I took out an auto loan with LoanMart before but I didn't think of calling them back when I needed another one. Still, I ended up calling the first company that came up on my phone and that was LoanMart. They were also the first one that accepted me, so I took the loan out with them. I got the money on the second day after I contacted them and the rep I dealt with was all right. But there was a lot of going back and forth which kinda was a hassle considering the one that I had before them. The pictures in the email which were too big wouldn't upload or the text message was too big and the system wouldn't accept it. So the rep wasn't receiving things plus he didn't send everything in properly at once and I had to keep calling back. But I paid the loan off now and I didn't even have it for a month.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 11, 2019

We had a cool experience with LoanMart. We contacted them and their guys came. They told us everything we needed to know. We also asked every question that we needed to know for ourselves and all the questions we had were answered. They had gotten back with the best way they could give us the answers. We like how LoanMart works and would come back to them. They helped us out with everything. This was our first time doing and everything turned out excellently.

3 people found this review helpful
Rated with 2 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: April 10, 2019

I contacted LoanMart for a car title loan and when I went through their application process, it was easy. It took me three days from the time I initiated it to the time I got the money. It was also easy dealing with the loan processor. However, I probably won't go through them again because every time I thought I was done, they were always adding on something else that they needed from me. I wish they would communicate better and not wait for the last minute to give me callbacks.

LoanMart response

LoanMart values its customers and considers each communication an opportunity to assist and serve them more effectively. Thank you for taking the time to share your experience and letting us know where there may be room for improvement.

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LoanMart expert review by Lauren Fix

LoanMart started as a single pawn shop in 1999 in Sherman Oaks, California. Today, the company has branches in California, Illinois and Arizona and services 11 states around the country. They specialize in auto title loans.

  • Fast turnaround: Most consumers can receive their loans from LoanMart within 24 hours of applying.

  • In-house DMV: Consumers can skip the long lines and hassle of the DMV when they work with LoanMart. The company has their own in-house DMV to process paperwork and save you valuable time.

  • Five Day Peace of Mind Guarantee: Consumers who are unsure of whether or not a title loan is right for them can take comfort in the Five Day Peace of Mind Guarantee. Try your loan out for five days. If you change your mind within five days of receiving your loan, simply return the funds to LoanMart. They will waive the application fee and any other charges and fees associated with the loan.

  • Easy document submission: If you are applying for a loan online or over the phone, you can easily submit your documents electronically. Simply send a fax, email or even a picture of them.

  • Payment options: You can choose how you want to receive your money. LoanMart’s options are check, cash and wire transfer. Pick the one that works best for you, and get your cash fast. Your bank may charge for wire fees, so check with them in advance.

  • Best for: car owners who need access to cash fast.

Profile picture of Lauren Fix
Lauren Fix Auto & Finance Contributing Editor

Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

LoanMart (formerly 800loanmart.com) Company Information

Social media:
Company Name:
LoanMart
Company Type:
Private
Year Founded:
2001
Address:
15400 Sherman Way Suite 170
City:
Van Nuys
State/Province:
CA
Postal Code:
91406
Country:
United States
Phone:
(888) 851-2008
Website:
www.800loanmart.com
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