LoanMart

LoanMart helped me and my family. Last year they got me through the holidays with my children and we had good holidays. They came in handy when I needed them. So I went to them again. I knew I could depend on them like I did last time. The loan process wasn't long. It just took a day for everything and I'd probably pay them off early again after the holidays were over.

I do business with ACE Cash Express, and I asked about LoanMart through there. They told me who LoanMart was and what exactly they did. After I heard of the way they helped people knock their principals down the way they do, I was enticed quite a bit, so I took advantage of it. The application process was simple and easy. If I'd had everything right the first time, it would’ve taken about a couple hours, but it took me at least four hours to get it all straightened out right. Once I got to know the particulars as to how the application worked and what meant what, it made sense to me, so it was more understandable for me.

I needed a loan and it seemed like LoanMart's fees weren't as high as other businesses. So, I thought it was a good idea just to use them. The application process was very easy. But they kept calling me instead of writing everything down that they needed me to do. They kept calling me telling me that they needed this, and then they needed me to resend this. I still haven't got the loan from them. I've been waiting since last week because one of the loan officers put the wrong routing number in there after I sent him my account number and the routing number. I signed the documents. I signed them off from my phone, so I didn't look at the routing number to make sure because I already sent it to him. But he put a different California number in there.

My previous experience was good. It was a blessing because it got me out the hole I was in, bill-wise. But I was a little thrown off with the new loan. I paid off my previous loan way ahead of time, so that’s why they didn't have a problem with extending credit to me again this time. But this time was different. I was supposed to move at a certain time and my new place wasn't ready when I was supposed to get there. So that made me incur extra cost that I didn't anticipate. I called the other day to try and explain my situation to the young lady. I asked her if they could extend my due date to the 3rd and they could take it directly on my account. She said, "No. It’s gonna have to go to the delinquency department." But I didn't have this problem the first time around, so I'm not understanding what the problem is this time. They know that I take care of business with them. Other than that, I've had an awesome experience with them.

LoanMart was more understanding and the process was very simple. I went with them and my experience went very well. I was having a family emergency at that time and the service was perfect. I just had to submit everything through text message or email. As soon as I did that and showed them that I sent off my title, they sent the money right away. One of the first people I talked to was very energetic, very helpful and very insightful. I didn't understand exactly how to send my title. They texted me right back or they emailed me right back. It seemed like they were really there to help. I didn't have to wait like a whole day or two for an answer to my question.

Trying to get the loan was difficult because they kept saying I needed this and that. I told them, “You don't need anything else, right?” They said no. I didn't get my loan ‘till Tuesday and I applied on Thursday night. It was just one headache after another. But the rep I worked with was really good.

I already had a loan with LoanMart one time before and they didn't give me a hard time. They actually give me the loan. The process didn't take me long. Good workers, good customer service, and they're a good business.

The process is easy and fast. It’s cool. The reps are helpful too.

Applying for a loan with LoanMart was fairly easy and the reps were very nice. Things went pretty smoothly.

Overall, I liked the whole process of LoanMart. The only thing I didn't like was when I spoke with the first person I spoke with, I was told for every payment I made, my monthly bill would get lesser and lesser. Then, I was told by somebody else that's not how it is. So, it was a little bit of conflicting information. But other than that, it was fine. The people there were all very polite and professional.