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LoanMart

formerly 800loanmart.com

LoanMart
Overall Satisfaction Rating 4.11/5
  • 5 stars
    94
  • 4 stars
    23
  • 3 stars
    7
  • 2 stars
    3
  • 1 stars
    22
Based on 149 ratings submitted in the last year
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LoanMart connects consumers with the cash they need, including through car title loans. Credit issues aren’t a problem! Apply in minutes, and get your cash in just hours. Contact us to see your borrowing options and full disclosures.

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LoanMart Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 15, 2019

I was looking for a way to get my truck fixed and my son told me he knew a place that takes loans on your title. LoanMart went over and beyond showing me how to do the application. They tried to make me understand because I’m computer illiterate and I don’t mess with computers. I had to go to the library where I could sign the papers and stuff. I never did that before. But they tried to help me through it on my phone. I told them I have an old phone and I don’t do all of that stuff. The process took two days. I didn’t take the pictures right, so I had to let my granddaughter come over and take the pictures. They said they wanted a selfie with me with the back end of my truck where they could see the tag. But it was hard for me take a selfie. You would just see part of my face and the tag and they said that wasn’t good. But they treated me so good. They really helped me a lot.

There are people like me who don’t know about places like LoanMart, and we would really need help because sometimes we just have jobs that make ends meet and we don’t have the money, and LoanMart does really help us. I told the rep I just needed the money until my paycheck come next month.” And he said, “Oh, wow. You still can take time to pay it off.” I said, "I know. But there might be another time that I need ya'll so I wanted to make sure I paid it off."

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LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart is a servicing agent for Capital Community Bank (“CCBank”), a Utah Chartered bank, Located in Provo, Utah Member FDIC and is replying to you on behalf of CCBank. Thank you for choosing CCBank and allowing it to be part of the solution, Elizabeth!

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 14, 2019

    I applied for a title loan from LoanMart for a funeral when my husband died a few years ago. That's the only type of loan that I know I can use. Their application process was good, it was fast. The lady that attended to me was was very nice. She gave me some cups and a bag. It was a good and fast experience. It was all approved. I'd just have go pick it up. I called LoanMart and then they got a hold of the office where I can go pick up the cash, and it was processed like 1, 2, 3.

    I wanted a different date for pay back. I wanted it towards the end of the month when I get my pension. But they came up with an earlier date, 22. I told the person I talked to very clearly that the date was really important and that 30 is when I get my pension. They told me no problem and they processed me. And when I went to pick it up, the lady just gave me the papers that Walmart gave them, for me to pay them on the 22nd, a month from that date. I usually stick with my pension. So, they're gonna have to wait for my pension. During the process, I went through so many people, and they transferred me and transferred me. And when I got back to the first person, they wanna know what I wanted. I prefer to work with just one, the one that can process me.

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    LoanMart response

    Thank you for taking the time to share your experience and letting us know where there may be room for improvement. LoanMart values its customers and considers each communication an opportunity to assist and serve them more effectively.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 25, 2019

    The loan application process with LoanMart was easy. I went to a place like King Cash Advance, where they forwarded the information to LoanMart. It takes longer if you do the application from home through your computer than if you are at a place that features them. LoanMart does not provide you with the actual loan. They connect you to another entity, which will give you the loan.

    When you talk to the person over the phone, they seem to be knowledgeable in and the process is pretty smooth. The problem is that from the moment you get the loan, after your so-called welcome call, they’ll give you a call saying, “This message is for--,” and it’s silent, “and if you are not, please press—“ And then it goes on for a while. You don’t even know who they’re calling for, what they’re calling about, or why they’re calling you. At the end, if you’re bold enough as I had been a few times, to listen to go to the very end of all this because you might want clarification of who they’re calling for, why they’re calling you when your loan is new and no payment was due, they will say, “A representative will be on the line shortly.” But no one’s on the line.

    They will bombard you with up to four of those calls a day. That is unacceptable. Your payment is still 20 to 30 days out, but you’re getting all these calls starting at 8 in the morning. You know where they’re coming from, but they don’t give you any information why they’re calling you. When I talked to a live person, she said she would stop the call. And two days later, another call.

    This is my second time dealing with LoanMart. Before I accepted the first loan that I got from them, and then I pulled back from it, they started sending me letters. I could get a letter two times a month from them. But overall, their customer service is good and the people are friendly. They know their job, but those nuisance phone calls are just a lot to swallow.

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    LoanMart response

    Thank you, Darryl, for taking the time to provide your feedback. We value our consumers and consider feedback an important opportunity to assist and service them more effectively.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: May 30, 2019

    My experience with LoanMart was good. I didn’t have any real problems with set-up. And this would be my fourth loan from them. We had a medical emergency. My daughter was bitten by a rattlesnake. And before we could transport them, they wanted x amount of money upfront. But I ran to the ER and I totally forgot my wallet and everything else. So then, I went there and I came to find out that we didn’t have enough funds available. I was told that my daughter is gonna either lose a leg or could possibly die if I didn’t get this money in a few minutes. It was crazy. And so, I went to LoanMart.

    With our previous loan with them, the center was about two miles from our place of residence, so I was assuming I was gonna be able to go pick it up at that particular location, but LoanMart doesn’t do business with them anymore. And they said the nearest one is 115 miles away, which wasn’t the case. Then they said they were gonna wire it to me and it would be available in 24 to 48 hours. They didn’t tell me until they were already in the process of actually trying to go through and wire it, and I told them it was not gonna work for me. I needed to figure something else out. I looked it up, and I told the rep, “Hey, look, the places where they gave me this address, it's 42 miles. I will drive that.”

    The gentleman that helped me in the previous loan that we had from them got on the phone, and I explained to him. He said, “Well, then you should have dealt with me.” I said, “I need to get it today. I don’t care how we get it, but I just need to get it.” And so, we were able to get that all finally reversed and the loan was processed. Within about an hour, I was able to go up and get the checks, and I could get it deposited to have a cash, and then I got back to the hospital. The timing was really bad, unfortunately, but we got it handled. So, I'm thankful for it.

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    LoanMart response

    Thank you so much Michael, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 18, 2019

    I contacted two other companies and they had extravagant fees as far as the interest rate. In fact, one of them was 100%, which was ridiculous and should be illegal. When I applied for a loan at LoanMart, they asked me some questions and had me send them some pictures of documents like my driver’s license. While I did the application process mostly online, the other part, I went into their office and took care of the rest there. They gave me the money right there on the spot.

    The process was very fast. It took less than a week. Also, the rep was very good. I had been to ACE Cash location a few times before. I had to get a couple of payday loans, but I knew the lady beforehand. I’ve seen her once or twice before. What I didn't like was it's scary after it's done. I had the money in my pocket and I had already signed everything. And I was told there was no grace period.

    Now, I gotta make sure I pay on time every time. I might sprain my ankle and not be able to go in and make a payment, and then all of a sudden, I got a late fee. But if I had a couple of days leeway, I could call a friend or family member to go make the payment. Other than that, I appreciate them working with me despite my credit history and their quick return on my paperwork and loan. They seemed genuinely professional.

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    3 people found this review helpful
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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 21, 2020

    It was an awesome experience. Very professional and quick. The staff was great. They do a lot of work on your behalf and always answer the questions. I did the process and received the money within two days... Very confidential... I would definitely recommend this site.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2020

    Angelica provided excellent service! I will do business with you guys again should I need your service. The process was seamless and complete.. Please let Angelica know that she did an excellent job helping me with this process. Thank you for all your help...

    LoanMart response

    Thank you, Victor. LoanMart has worked hard to establish an outstanding reputation for quality service and credits our dedicated employees to our success.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 16, 2020

    Luis and team assisted me with my loan quickly. All interactions with representatives expressed positive customer service. Easy application process due to ability to text over documents. Received loan same day. Appreciate the follow up after loan funded as well. Thank you.

    LoanMart response

    Thank you so much, Sandra, for the feedback and taking the time to share your positive experience with us. LoanMart takes great pride in being a financial resource for those in need of quick or long term cash loans.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 13, 2020

    Applying at LoanMart took about an hour and the rep was helpful to me. However, I feel the printing of their forms should be a bit bigger. The words are really small and it took me a little bit of time to read it. Still, everything has been fine and LoanMart worked with me.

    LoanMart response

    Thank you Robert, for taking the time to share your experience with LoanMart. LoanMart takes pride in treating every customer with excellent personal service.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 12, 2020

    I was behind with some payments and I used LoanMart. Working with them was quick and easy. I got my money fast compared to other loan places. It was not even a half-hour and the reps were very helpful and reliable. This is my place to go.

    LoanMart response

    LoanMart strives for quality customer service and understands the importance of excellent service. We thank you for the positive feedback and hope you will refer our services to friends and family.

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    LoanMart expert review by Lauren Fix

    LoanMart started as a single pawn shop in 1999 in Sherman Oaks, California. Today, the company has branches in California, Illinois and Arizona and services 11 states around the country. They specialize in auto title loans.

    • Fast turnaround: Most consumers can receive their loans from LoanMart within 24 hours of applying.

    • In-house DMV: Consumers can skip the long lines and hassle of the DMV when they work with LoanMart. The company has their own in-house DMV to process paperwork and save you valuable time.

    • Five Day Peace of Mind Guarantee: Consumers who are unsure of whether or not a title loan is right for them can take comfort in the Five Day Peace of Mind Guarantee. Try your loan out for five days. If you change your mind within five days of receiving your loan, simply return the funds to LoanMart. They will waive the application fee and any other charges and fees associated with the loan.

    • Easy document submission: If you are applying for a loan online or over the phone, you can easily submit your documents electronically. Simply send a fax, email or even a picture of them.

    • Payment options: You can choose how you want to receive your money. LoanMart’s options are check, cash and wire transfer. Pick the one that works best for you, and get your cash fast. Your bank may charge for wire fees, so check with them in advance.

    • Best for: car owners who need access to cash fast.

    by Lauren Fix Auto & Finance Contributing Editor

    Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

    LoanMart (formerly 800loanmart.com) Company Information

    Social media:
    Company Name:
    LoanMart
    Company Type:
    Private
    Year Founded:
    2001
    Address:
    15400 Sherman Way Suite 170
    City:
    Van Nuys
    State/Province:
    CA
    Postal Code:
    91406
    Country:
    United States
    Phone:
    (888) 851-2008
    Website:
    www.800loanmart.com

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