FOLLOW US
LoanMart
Overall Satisfaction Rating
4.26/5
  • 5 stars
    53
  • 4 stars
    11
  • 3 stars
    2
  • 2 stars
    2
  • 1 stars
    7
Based on 75 ratings submitted in the last year
SHOW RATING DISTRIBUTION

LoanMart

formerly 800loanmart.com

ConsumerAffairs Accredited Brand

1-800LoanMart is the leading provider of non-traditional lending services since 2001. We provide loans directly to consumers, as well as through a network of business partners. 1-800LoanMart is a company with a diverse portfolio of financial products, including direct financing on auto title loans. We are not hindered by regulatory constraints that make most bankers hesitate to advance capital. Our form of financing enables car owners to achieve their financial objectives.

ABBB Rating
View More View More

410 LoanMart Consumer Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

2 featured reviews
View 2 featured reviews
Page 2 Reviews 31 - 60
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2019

This company is good if you’re looking for a short term loan, do not do the payment schedule because you’re going to pay back at least 4 times of what the loan is. This is my second time taking a loan for them and I haven’t had any issues.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 22, 2019

Vanessa was very informative, personable and conducted herself in a very professional and customer service manner. I never wondered what was going on and she did EVERYTHING she promised to do. If she wasn't available at the time I called, she always returned calls in a timely manner or when she agreed to call back. She knew the product, procedure and she was great at explaining. Thank you for assigning such a remarkable representative to my case. It can be difficult to deal with when it comes to business matters and my hard earned money. I never had any issues and the process was easy.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2019

I am a repeat customer at LoanMart. They are simple to deal with and I know what they need to know. The application process went smoothly. The only thing that delayed it was getting the paperwork, which I had to get from a loan that was on a lien prior that hadn't been released. But they were very patient and they helped me make it work. The representatives were all very good and easy to deal with. They kept checking to make sure things were going okay, and they stayed on top of it. I appreciate that.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 20, 2019

My father passed away at the end of last year and my mom was in a really bad spot. Without having much to offer myself I reluctantly took out a loan from LoanMart. I borrowed $2500, made my first payment of $329.92 and after reviewing the account prior to the next payment I find I now owe nearly $3000!! Talk about a no win situation. They loan you money, charge a crazy interest rate, essentially making a bad situation a million times worse. If I could give them negative stars I would. Companies like this prey on individuals in a poor position with no real intention of providing real help. My advice is to make sure you exhaust every possible situation before seeking help from this shady company. I’d have been better off selling my vehicle outright. Please, please, please, don’t make your situation worse by thinking LoanMart is actually here to help.

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2019

Nam with LoanMart was very helpful in helping me reach the loan goals I was seeking. Service was quick and very friendly. Was able to answer all questions that I had along with quickly being able to get in touch with him when needed.

Be the first one to find this review helpful
How do I know I can trust these reviews about LoanMart?
  • 1,815,876 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 17, 2019

I was greeted and handled from start to finish by Natalie . She was professional and courteous throughout the entire process. All follow up calls were on time, answer all questions concerning loan documents and disclosures. Very efficient and knowledgeable concerning all paperwork. Thank you Natalie for being there to help me out.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 13, 2019

They provided a great service and were not aggressive when it came to additional loan. They are polite and a pleasure to do business with, I would definitely recommend them to my friends in the future. Thanks again to Shaun and the entire LoanMart team for all they do.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2019

I would like to take a moment to thank Nam ** and the LoanMart team for helping me and my family at a time of great need for us. The teamwork and professionalism that they displayed was exemplary. Thanks again and keep up the great customer service work.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2019

I'm really content and appreciative of my recent experience with rep. Doris ** of LoanMart and would recommend and referral anyone with confidence to them. In fact I have already shared my experience and the positiveness of it with friends, family and even strangers.

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2019

I needed to get a title loan for an emergency. I had to get my car fixed. Application at LoanMart was a little long and tedious, but they do what they had to do. It took me about five days because they kept telling me they didn’t get the paperwork that I kept sending, but they had it. Somebody else I spoke to said, “Oh, it’s here.” Nevertheless, the reps were all cool and pretty good.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2019

I have to say you guys are great and this is my 3rd time with you. And I would tell anyone I know you are very upfront and honest in everything you do. Thank you for your service. You guy are number one.

Be the first one to find this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Jan. 24, 2019

I had a great experience with Chris. He was efficient and got me the cash as promised and was very professional and friendly. He made my overall experience a very exceptional. I would recommend LoanMart to friends and family.

Be the first one to find this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Jan. 11, 2019

I did take out a title loan. I was going thru a divorce and was desperate. I have been paying every month for a year. I became ill and had surgery. I became 35 days late on the payment. I tried making arrangements but they keep saying, "No it was escalated to collections." I have been trying to figure how to borrow money from somewhere else to make my payment because they stated they put thru a repossession order after missing only one payment. On their website it states they will work with you and even move a payment to the end of the loan. Repossession is the last thing they want. That is a lie!

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

4 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Jan. 9, 2019

I had gotten a title loan last year. I paid on time at first. My income was decreased for a few months. I still made a payment but was late. I was told I didn't have an repo order before I paid. But an hour after I paid my car was gone. I was told the system wasn't updated before I paid. Wow... They can do this to good people? I'm being charged still for months now. This is not right! These people are rude as hell. Peter needs more training. Other customer service hangs up now. No help.

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 13, 2018

There has to be a law put in place to protect people. I've been paying my loan every month, it's as suppose to be paid off in April. Now they are saying I will owe more money than I started with after paying my bill for 4 years! WTH! I'm looking for a attorney! This needs to end!

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message.

11 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2018

The personnel were wholly professional and courteous. Not once did I seem rushed or hurried. They, however, did not delay in meeting my needs and exceeding all my expectations. Truly a smooth and painless experience. Highly professional and diligent. I cannot emphasize further how great everyone treated me and communicated.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2018

Great customer service. They were always willing to answer all my questions and hassle free 5-day 100% money back guarantee is awesome. They helped me with all the paperwork process and when I was done they got me approved. Fortunately I was able to get a thanksgiving day bonus and was able to cancel without a hassle. Great job. Will definitely have you guys as an option for future money needs.

Be the first one to find this review helpful
Factual basis uncertain
profile pic of the author
Verified Reviewer
Original review: Nov. 21, 2018

I got a Loan from them for $2600 in May 2015 because my husband became disabled and was unable to work. It has been nothing but a nightmare. I was always on time with my payments until 2017 when I became ill. I do not understand how they say you can pay it off in 2 years when I still owe more than I borrowed 3 years later. This is my only vehicle and they harass me all the time about payments and repossession. I don't see how I still owe so much when I made every payment on time for 2 years. I do not recommend anyone doing business with them. They are a bigger rip off than payday loans.

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

4 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 18, 2018

Customer Service is absolutely non-existent. Even a simple task like resetting a password can't be done on Sunday "b/c they're closed", but they're answering phones to take applications. Tell me what sense that makes?! Then no one can give you a name, another number, or contact e-mail for complaints or have a manager call you back. The 'manager' Peter I supposedly spoke with is a spineless chump who needs extensive training on how to handle simple calls before they escalate for no damn good reason. I guess I have to go back to Speedy Cash for quality loans that even with a high interest are still paying off quicker than this loan shark LoanMart **.

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

5 people found this review helpful
Factual basis uncertain
profile pic of the author
Verified Reviewer
Original review: Nov. 8, 2018

Granted, I took out a loan on my car title. I get that. I contacted LoanMart through their online form on their website long before my first payment was due and explained that due to unforeseen circumstances that I would not be able to make a payment until the middle of the following month. I did not receive any response at all to this "written" communication with Loanmart. Instead, all I have been getting is numerous calls from a multitude of different phone numbers with no caller ID. As a rule, I NEVER answer calls from anyone that I do not know, one reason being that by doing so, you are confirming that the number that is being called is legit which opens a person up to multitudes of scam calls, marketing garbage, hack attempts and more.

Loanmart has been leaving voicemails, well, I assume it is them, with again, no names, no mention who they are calling from and just say that it is important to call back in order to discuss an "important business matter". Again, I will NEVER respond to or return a call to anyone that does not properly identify themselves. It is quite clear to me that the use of the multiple, and I say multiple in meaning a LOT of different phone numbers from different area codes in the nation is how Loanmart wants to do business. It is harassment to me, unethical and certainly nowhere near the correct way to do business.

I am looking to do things in writing only, especially any kind of payment arrangements and instead, Loanmart appears to want to play a game or they are using people that are nowhere near adequately trained in communicating. I actually have an email from a so-called supervisor that says that they do not and cannot leave a company name in an email, yet will only discuss payment issues through an even more insecure phone call!!! I did advise Loanmart about phone calls in an email and was told that a notation would be made to my account. Well, the phone calls only escalated. What a joke this is in my opinion. You would think that Loanmart would want everything done in writing but I now realize that it is easier to just ignore everything and anything so that they can discount whatever was said in a conversation later as is the case in many of the reviews I have read including here on this website.

View more
LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2018

I had a money crunch as I changed jobs. I needed some cash to cover rent and a few bills until I got my first paycheck. I used my Mustang to get $3,000 and paid it back after a few months. Was an easy process, considering how much money they were giving me.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2018

We were able to use money from LoanMart to attend a big family reunion over the summer. The approval process and application are super easy and everyone is great to deal with. We recommended it to all our family at the reunion!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2018

Very good customer service and helped me a lot with what I was trying to do. They were easy to use and understanding were quick to help me with what I needed, definitely recommending this to my family if they ever need this service.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2018

Courtesy and professional everyone who help me with my loan. Payment are real high, but it did help me with all my needs. LoanMart would be the perfect loan business in the US if they had lower interest and lower monthly payments. For now I’ll deal with it. As far as the staff at LoanMart can’t complain. Excellent customer service. Thank you for all your help in my time of need.

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 29, 2018

I am very satisfied with the service from LoanMart! Very friendly and very patient, with us! I would totally recommend to a friend to come here! I feel very safe and very aware of each step of the process! Definitely recommend!

Be the first one to find this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Aug. 18, 2018

This company made an unauthorized charge on my card. It took 3-5 days for the money to go in my account and caused $400 in late/overdraft fees. When I spoke with LoanMart about who would be responsible for the fees, they told me, "Oh well". Nothing they can do and they don't have a corporate to contact. SMMFH.

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address on file. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

Be the first one to find this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Aug. 17, 2018

LoanMart repossessed my BMW convertible after missing one payment because I was hospitalized with pneumonia. They sold the vehicle at auction and received a lot less than the amount of the loan. The loan was for $7200.00 and they sold the vehicle for $5000.00. They then proceeded to attempt to collect $8400.00 from me. They did not attempt to get a deficiency judgment so therefore I owed them nothing. They know that most judges will not award a deficiency judgment if they have taken the collateral. LoanMart claimed on my credit report that I owed $8400.00 and had not made a payment and caused my credit score to plummet and made it difficult to obtain credit.

I have asked them to remove the false credit ding on my report but they refused and continued to call me and send threatening letters and email even though they were in violation of the law. They cannot sue me because of the statute of limitations has expired, but I can sue them for reporting false information on credit reports, which I intend to do. The parent company, Wheels LLC is also a used car sales company, they act as brokers and make a lot of money by prepossessing vehicle. That can be checked out through the DMV.

View more
13 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: July 30, 2018

Be careful in doing business with the above company. LoanMart is falsifying illegal contracts on consumers I know because I’m a victim of that scam. LoanMart does not practice honesty in their business dealings. I understand business is business if you get the loan yes absolutely pay it in all fairness. Well I paid it all & 18,000 and these scammers decided to condor up a scam on me and tell me I had an error in Loan Number on the current loan going forward use Loan Number **. I thought nothing of it just that ok. H ** Danny ** told me he would mail this contract but never did I had to make him do it and lo and behold it’s all faked and forged and very much illegal. I know this conversation and I will never forget it never.

LoanMart refused to give me my pink slip back as the loan matured and came stoled my car before the holidays in 2016. Do they not know what they did that’s how we eat, work, go to school. I did not deserve that one bit. I was honest and paid. Even their lawyers who work for LoanMart are unethical they stand by knowing all of this company is fraud. But I know one thing I’m not giving up I’m going to make them rectify this. How could anyone do this sort of cruel thing to a mom knowing she paid it knowing it’s a scam, but that conversation of error in Loan Number I will never forget. That’s the nail in the coffin. And that’s how I know these people are very dishonest.

View more
LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

11 people found this review helpful
Factual basis uncertain
profile pic of the author
Verified Reviewer
Original review: July 25, 2018

I got a loan. At the time really needed money. Rent was due. Things pilling up. Lost 1 job. Still have part time job and had to do it. They were great. Quick service. But fell behind. Car got repo. Cashed in some stocks I had. Got it out about 900.00. Had to pay to get it out. Original loan was 2500. I still owe over 7000.00 after paying on it for over a year. How is that possible!!! Fell behind again this month. Made payment that I cant keep. They probably gonna take it again. Only have a part time job. Got people living with me to help out with basic household needs. Even applied for social security since I'm 62. They said it takes about 45 days. But I know LoanMart won't wait. Dont know what to do. Help!!!

LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

4 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: July 11, 2018

As most review I was stress, having severe anxiety, trapped in a very hard financial spot due to a unexpected illness with my child. (Rhabdomyosarcoma cancer) We regretfully had to take out a title loan after emptying our life saving and thinking “this will never happen to us” made a crap choice on health insurance. We took out a 2500 dollar loan. Have paid a total of 4073.54 back. We are currently sitting at 60 day 400.00 dollars past due because my son cancer has spread from his arms to leg, and lower and upper body, which has caused him to be wheelchair bound and fighting for his life. LoanMart has called roughly 10 to 20 times a day. I currently hold 2 full time jobs and a part time job paying for medical, food, hospital, rent, bills, I have made payment arrangement which yes I was unable to keep due to having to place payments to doctors to pay for surgery, chemo, prescription, counseling.

I have tried to explained this to LoanMart but receive threatening texts and email telling me they will repo my SUV to “give it up now it be better for me” (really how can taking the only transportation my family has to transport a child to and from the doctors 4 to 5 times a week, plus a pulmonologist and pulmonary therapy twice a week better for me?). I have ask for compassion and empathy on this issue and promising them to be caught up within a month and a half, due to health insurance and 2 full time paycheck finally coming in. I receive this response copied from the threatening text received from LoanMart!

“This is unacceptable arrangement, I can't grant you that much time, I need the location of the Ford Explorer before we transfer the file to possible legal review. You must either cover the payment or provide the location of the Ford today before 3pm, I gave you till the 6th to cover the payment but you never made the payment, so you did break your promise to cover the payment. The repossession order open and my agent spotted the car already, it will be cheaper for you if you surrender the car. I can't stop any further escalation on your file anymore, The SUV has been placed on camera system, please let me know if you will be able to cover the payment by 3pm or surrendering the SUV.” End quote.

I explained that this is the only transportation we have and if repo it be very detrimental and a major setback in recovery and the added stress of a child who already has a fight that no one can ever imagine. We borrowed 2500. Paid back over 4050 dollar. Unable to get a payoff amount (anytime we call we are told to make a payment and they will tell us) my wife spend every waking hour with our son and doctors and sleeps when possible. Now she stay awake to “stop the repo.” This company will prey on you like a cat to a mouse! Once LOANMART has you in the teeth you can no longer afford to do anything but cry! Horrible horrible company! I would do anything to turn back time and slap the crap out of myself for taking this loan out!!! Stay away!!

View more
LoanMart response

Thank you for taking the time to share your experience with Wheels Financial Group, LLC dba LoanMart (“LoanMart”). LoanMart takes pride treating every customer with excellent personal service. A detailed response was mailed to your address indicated in your communication. LoanMart believes that its response adequately addresses your message. If you have any questions, please contact compliance@loanmart.com.

7 people found this review helpful
Loading more reviews...

LoanMart (formerly 800loanmart.com) Company Information

Social media:
Company Name:
LoanMart
Company Type:
Private
Year Founded:
2001
Address:
15400 Sherman Way Suite 170
City:
Van Nuys
State/Province:
CA
Postal Code:
91406
Country:
United States
Phone:
(888) 851-2008
Website:
www.800loanmart.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!