Pilot Freight Services Reviews

After they found not find my package for 2 week they finally delivered it broken, missing half of the product, wrapped in plastic because someone ripped opens the box. Then tell me that that’s how the manufacturer shipped it. Looks like someone there needed the missing parts more than me.

I shipped out 3 freight with Pilot in December 2020. All 3 shipments were damaged. Damaged freight #1: the buyer made note on Bill of Lading that items are damaged and sent me the picture. Damaged freight #2, the driver dropped off the damaged freight without the buyer signed the bill of lading. Damaged freight #3, the pallet was gone. When the buyer opened the box, the table is damaged. I sent all pictures that the buyers sent to me to the freight agent. The agent filed three claims around February 2020. I tried to followed up by calling them. I was put on hold for hours to wait for someone to answer. Many phone calls never went through. I am small business owner and works really hard to make things work. Pilot thinks that they can just ignore the small business owner like me as we don't have time and resource to chase them. Think it again. Now I finally have some time and will not let you just take advantage of any small business.

Barely ever answer the phone, delivery does not come when scheduled. As a nurse, where people would die if I didn’t do my job, It blows my mind that people can’t do their ONE easy job, such as delivering a bed on the right date.

Ordered a large living room chair through Walmart-almost $1,000. After two weeks, I received an email from Walmart saying Pilot Airfreight was the shipper and to contact them to arrange a delivery date and time. When I called Pilot, they said "Oh no, we will call YOU when it ARRIVES at the warehouse destination in your area." It's now been 3 weeks and the tracking never changed from "in transit". The tracking on the Pilot website is not accurate according to the woman I spoke to at Pilot yesterday. She said it's sitting in a warehouse in my city waiting for a local delivery carrier to pick it up and deliver it to me. She said it could be another 2 weeks or so before that happens! That would make it 5 or 6 weeks after I ordered it until it arrives.

Our mattress arrived to the facility on 7/16. I recommend calling them to schedule appointments. Do not schedule online. They were supposed to come on 7/23 to deliver our mattress, but it never left the facility. So, I rescheduled for Wed 7/28 9-12. They were unable to deliver, due to lack of staff and were very helpful rescheduling. However, they were supposed to come on the 3rd attempt on 7/30/21 between 3-6pm. They arrived at 12, when I was working. Be vigilant and contact them frequently.

Before using This company, please be sure to read the reviews. I purchased an Ebike on Ebay nearly a month ago and still have not received it. In speaking with company I bought the bike from they had to file a fraudulent claim against Pilot Freight Services. At this point I am out $2000 and still have not received the bike... I do Believe this entire mess is the fault of Pilot Freight... Many many bad reviews on the web...

I ordered a product from Sam's Club on May 26th. Been monitoring it via tracking for weeks. Called Sams, Called Pilot.. who have tremendous hold times and lack of answers and redirects. Sam's shipped a replacement product on June 9th, it is now July 12th, and still don't have the product after multiple delivery dates promises made by Sam's and Pilot. Truly a terrible freight company and I would avoid them at all costs. Not reliable whatsoever. I can order products from China on Wish.com faster than this.

Unreliable, unbelievable. Frankly I don't know why this company is still in business. Poor communication, lousy customer service and unethical. They reflect upon the companies that use their service poorly.

First off, don't bother with their tracking service. It's not accurate. It still had my freight at the origin after bouncing around. I had to call them multiple times to find it. We were given a 6 hour window for delivery. Didn't show. When I called, they said there were 2 more stops and I was I one of them. Canceled dinner plans with friends to wait on it.. Turns out my freight wasn't even put on the truck. Mix up. I would be first the next day. Next day, Never showed. I called again. Said they would get to me. I was the LAST stop and they were running late. Still waiting on my freight as I type this. Hope it finally shows.

I received the item with zero call backs at 5 pm that day. THREE HOURS LATER. I tried to call PILOT EARLIER BUT THEY NEVER ANSWER. There was an issue with the patio set, so I set up a puck up with Walmart CS that same day.

Avoid this company for shipping at all costs! I ordered a large screen TV from Walmart. I was given the option of a shipping company. Per Walmart, I was to schedule an appointment with them for delivery. My delivery date was April 1st between 10:00 and 6:00. When they never showed up I attempted to call them at their customer service number. Over 2 hours waiting on hold and I didn’t even get to speak with a representative! I finally was able to get in touch with Walmart and luckily they refunded my money because they couldn’t get in touch with them either! This entire process has been a complete waste of time! Please save yourself a headache, and have it shipped to your nearest store if possible? If not, cancel your order and find it somewhere else whom doesn’t use this company.

The worst shipping company I have experienced in my 61 years. I do think I need to detail my issues because if you are reading this, you as well have gone through what I already have. And as you know, calling the customer service line will only put you on hold where no one ever answers, calls back or responds to email requests. So, Pilot Freight is based on Kent WA. Their corporate phone number, 1-800-HI-PILOT. Option 8 will get you to Patrick ** the customer service executive. Feel free flood his voice mail box or call sales at option 6 and flood theirs as well.

This has to be the most incompetent delivery service I’ve ever had the displeasure of using. If I could rate it 0 stars, I would. I ordered a mattress from Purple on March 8 and it shipped via Pilot on March 9. As I write this review on March 30, I’m no closer to having the mattress delivered than I was when I ordered it. The original delivery was scheduled for March 22 from 3-7pm. On March 21 around 4:00 pm (less than 24 hours prior to the delivery window), I received an email from Pilot saying that the delivery was rescheduled for the following week. There was no additional information provided. I called Pilot and spoke to a representative who told me that there was a “shipment delay” and that’s why it had to be rescheduled. Figuring that these things happen, I hung up and waited a week.

Where do I even start, ordered a product on 3/17, horrible online tracking service and customer support. After it's sitting in Ohio for 4 days finally gets to my state and is an hour away from my house. Original Expected delivery was 3/24 and it's 3/25 - whatever no big deal I should probably get it today. HA get a text scheduling my appointment that I won't receive the package until 3/30... It is literally an hour from my house at their pilot location and they schedule an appointment for 5 days from now? 13 days from shipping until intended delivery? A company with a horse and buggy could do better. Don't bother calling you'll sit on hold for 3 hours for their 24/7 customer service. If I could give 0 stars I would.

I had no choice as to delivery company. I ordered an AC online thru Lowe's, I got notification that it had shipped with an estimated delivery date of 3/10, I checked back on the 10th, expecting some delay due to the pandemic, and according to the "tracker" it was was never picked up. I checked again on the 12th, and it had been picked up, but was still in California. Then I tried calling their 1-800 number, and was on hold for an hour, I tried again a couple of days later, item was still in California, again I was on the phone for an hour listening to the lady tell me that my call was important to them, almost asked the computer lady out to dinner, but chickened out... I'm kinda shy...

The dishwasher I ordered arrived promptly in 10 days, but their online shipment tracking tool is useless until the product reaches your local warehouse. One star for on-time delivery, I guess. Unfortunately the dishwasher was damaged in two places. It was obviously dropped in the rear corner, smashing the sheet metal rails/brackets attaching the caster and door spring. The front door was dented at the top lip as well. And, best of all, there is about a two inch diameter splotch of what appears to be dried blood on the insulation batting. I will avoid any purchase in the future if the product vendor tells me they are using this shipping company. Hopefully the appliance vendor will make things right, but this is an avoidable inconvenience.

I didn't choose to use Pilot, the seller used pilot to send over sized car parts. The website is cryptic as to when your delivery will arrive, calling them puts you into the hold twilight zone, holding for 20 minutes for anyone to pick up the phone. WHAT A DISASTER!

Well, unfortunately I was forced to experience this company's lack of customer service. I did not chose to have my item shipped by them but here we are. Simply put, if you are receiving a large item from them you need to schedule a delivery, which should not be a big deal but it is when you have to take off work and stay home to wait for it, and it not show up when they said it would. It's a day later and I still haven't received my item. I am literally on hold with them right now, it has been over an hour and I have yet to speak with anyone about my issue. If at all possible, avoid this company, they are very inexperienced and it shows.

I received notification that my freight was received at their Portland location on 2/9/2021, went online and scheduled a delivery window for 4 hours on 2/11/2021. I was no called/no showed for this 4 hour window. Then, in order to contact someone, I waited on hold for two HOUR+ windows, even though they state they’re open 24 hours a day for customer service. Upon FINALLY speaking with someone I was told my shipment had not “been scanned on the dock.” I contacted my original purchase company to complain about the shipping service. I rescheduled delivery for the following Monday (2/15/21). I received a call from Luis (the Portland warehouse manager) who told me he would personally be sure it was scanned out for delivery as soon as possible.

I ordered a dresser at the end of January. It was shipped on the 1st of February through Pilot Freight. I received tracking information through their website saying it was in transit from Orlando, Florida to Portland, Oregon and that the estimated delivery date was schedule for February 8th. The website said I needed to make an appointment for home delivery.

WORST EXPERIENCE!!! My package was received at their office on 19th. I never received any contact. I contacted them on 22nd because the place I bought item from. I sat on hold for HOURS with the 1800 and then just received voicemail with this office. They were to deliver a 500 part I bought from CarId. First I was told they tried calling twice. Then it was determined they were looking at wrong persons delivery. Then we set up a delivery after I was told they didn't receive my package till 12 hours before. HOWEVER, they scanned my package into their computer 3 days prior.

I had to call them about a missed delivery. I called three times and was on hold for a long time, hearing the tired and stupid "your call is very important to us." Yup, just not important enough to bother to answer. And then the kicker: A voice comes on the line and says that they are too busy and then HANGS UP! What an awful company.

Update: I got my ping pong table, it was handed to a third party deliver and they called me and delivered it on time, I was so scared to see but thank God, no damage, I gave 2 stars since it wasn't damaged, but I won't be ordering from pilot again. Way too much hassle. Here's a pic. It's folded up.

You can't track your package properly and the delivery is so slow, how in the world will a package in California to North Carolina take 9 days? And counting. Whenever you call their phone line it's busy.

I ordered through Walmart a 800 dollar shipment for my son a week before Christmas. Yes I understand everything is backed up but my shipment date changed three times with them even notify me at all. Not to mention when you try to call them you stay on hold for someone for over an hour. Here it is the 9 of Jan and I still do not have my shipment.... Three weeks later..

I was a little skeptical from some of the reviews but my delivery went great!! I set up an appointment by picking from dates and times they had available on their site. It was a 4 hour window. The driver called me to let me know he would be arriving within 30 minutes. He was delivering an extremely heavy treadmill. All I can say is he was very nice and pleasant. The box was perfectly intact, he even helped bring it in without hesitating and refused to take a tip. In this day and age is just nice to see people who are kind just because!!! Great customer service!!

Product took 21 days to be delivered. I lost three days work and pay of over $600 because they lied about shipment delivery during COVID epidemic. They lost the package twice. They took it to New Jersey instead of Tennessee. They told my wife we could come pick it up in Laverne and told me it wasn’t in Laverne. We had to call shipper to find out where package is after numerous calls to Pilot. Tracking on Pilot website didn’t work. I would never recommend this freight company to anyone or ever use it again.

The company had asked me to stay home on December 30th and that they will deliver my items which was not twice. I am losing money and when I called them they hung up on me like 15 times since the past three day.

If I could give them 0 stars I would. We purchased a large TV that was shipped with Pilot Freight. Almost a month later, after several messages that it was delayed I was told it had been lost and I had to reorder, so I did. This time I received an email with a delivery date and time (10am-6pm). Sat home all day. No delivery. I've called the main number several times and was questioning what was going on.

I ordered a mini bike from Walmart. It was shipped on 12/01/20. I received an email from Pilot Freight stating my bike would be delivered on 12/14 between 10 am to 6 pm and a signature was required. 12/14 came and went. I called the next day and was informed someone would call me back. I called every day for about a week and got the run around. Somebody would call me back and never called or our system is down. Well the “system was down” for about 2 weeks. Here it is 12.28.20 and I have yet to receive a call or my item. After seeing the reviews, it appears this company may be up to no good. Do not use. You'll regret it.