Pilot Freight Services Reviews

Ordered a large living room chair through Walmart-almost $1,000. After two weeks, I received an email from Walmart saying Pilot Airfreight was the shipper and to contact them to arrange a delivery date and time. When I called Pilot, they said "Oh no, we will call YOU when it ARRIVES at the warehouse destination in your area." It's now been 3 weeks and the tracking never changed from "in transit". The tracking on the Pilot website is not accurate according to the woman I spoke to at Pilot yesterday. She said it's sitting in a warehouse in my city waiting for a local delivery carrier to pick it up and deliver it to me. She said it could be another 2 weeks or so before that happens! That would make it 5 or 6 weeks after I ordered it until it arrives.

Our mattress arrived to the facility on 7/16. I recommend calling them to schedule appointments. Do not schedule online. They were supposed to come on 7/23 to deliver our mattress, but it never left the facility. So, I rescheduled for Wed 7/28 9-12. They were unable to deliver, due to lack of staff and were very helpful rescheduling. However, they were supposed to come on the 3rd attempt on 7/30/21 between 3-6pm. They arrived at 12, when I was working. Be vigilant and contact them frequently.

Before using This company, please be sure to read the reviews. I purchased an Ebike on Ebay nearly a month ago and still have not received it. In speaking with company I bought the bike from they had to file a fraudulent claim against Pilot Freight Services. At this point I am out $2000 and still have not received the bike... I do Believe this entire mess is the fault of Pilot Freight... Many many bad reviews on the web...

I ordered a product from Sam's Club on May 26th. Been monitoring it via tracking for weeks. Called Sams, Called Pilot.. who have tremendous hold times and lack of answers and redirects. Sam's shipped a replacement product on June 9th, it is now July 12th, and still don't have the product after multiple delivery dates promises made by Sam's and Pilot. Truly a terrible freight company and I would avoid them at all costs. Not reliable whatsoever. I can order products from China on Wish.com faster than this.

Unreliable, unbelievable. Frankly I don't know why this company is still in business. Poor communication, lousy customer service and unethical. They reflect upon the companies that use their service poorly.

First off, don't bother with their tracking service. It's not accurate. It still had my freight at the origin after bouncing around. I had to call them multiple times to find it. We were given a 6 hour window for delivery. Didn't show. When I called, they said there were 2 more stops and I was I one of them. Canceled dinner plans with friends to wait on it.. Turns out my freight wasn't even put on the truck. Mix up. I would be first the next day. Next day, Never showed. I called again. Said they would get to me. I was the LAST stop and they were running late. Still waiting on my freight as I type this. Hope it finally shows.

I received the item with zero call backs at 5 pm that day. THREE HOURS LATER. I tried to call PILOT EARLIER BUT THEY NEVER ANSWER. There was an issue with the patio set, so I set up a puck up with Walmart CS that same day.

Avoid this company for shipping at all costs! I ordered a large screen TV from Walmart. I was given the option of a shipping company. Per Walmart, I was to schedule an appointment with them for delivery. My delivery date was April 1st between 10:00 and 6:00. When they never showed up I attempted to call them at their customer service number. Over 2 hours waiting on hold and I didn’t even get to speak with a representative! I finally was able to get in touch with Walmart and luckily they refunded my money because they couldn’t get in touch with them either! This entire process has been a complete waste of time! Please save yourself a headache, and have it shipped to your nearest store if possible? If not, cancel your order and find it somewhere else whom doesn’t use this company.

The worst shipping company I have experienced in my 61 years. I do think I need to detail my issues because if you are reading this, you as well have gone through what I already have. And as you know, calling the customer service line will only put you on hold where no one ever answers, calls back or responds to email requests. So, Pilot Freight is based on Kent WA. Their corporate phone number, 1-800-HI-PILOT. Option 8 will get you to Patrick ** the customer service executive. Feel free flood his voice mail box or call sales at option 6 and flood theirs as well.

This has to be the most incompetent delivery service I’ve ever had the displeasure of using. If I could rate it 0 stars, I would. I ordered a mattress from Purple on March 8 and it shipped via Pilot on March 9. As I write this review on March 30, I’m no closer to having the mattress delivered than I was when I ordered it. The original delivery was scheduled for March 22 from 3-7pm. On March 21 around 4:00 pm (less than 24 hours prior to the delivery window), I received an email from Pilot saying that the delivery was rescheduled for the following week. There was no additional information provided. I called Pilot and spoke to a representative who told me that there was a “shipment delay” and that’s why it had to be rescheduled. Figuring that these things happen, I hung up and waited a week.

Where do I even start, ordered a product on 3/17, horrible online tracking service and customer support. After it's sitting in Ohio for 4 days finally gets to my state and is an hour away from my house. Original Expected delivery was 3/24 and it's 3/25 - whatever no big deal I should probably get it today. HA get a text scheduling my appointment that I won't receive the package until 3/30... It is literally an hour from my house at their pilot location and they schedule an appointment for 5 days from now? 13 days from shipping until intended delivery? A company with a horse and buggy could do better. Don't bother calling you'll sit on hold for 3 hours for their 24/7 customer service. If I could give 0 stars I would.

I had no choice as to delivery company. I ordered an AC online thru Lowe's, I got notification that it had shipped with an estimated delivery date of 3/10, I checked back on the 10th, expecting some delay due to the pandemic, and according to the "tracker" it was was never picked up. I checked again on the 12th, and it had been picked up, but was still in California. Then I tried calling their 1-800 number, and was on hold for an hour, I tried again a couple of days later, item was still in California, again I was on the phone for an hour listening to the lady tell me that my call was important to them, almost asked the computer lady out to dinner, but chickened out... I'm kinda shy...

The dishwasher I ordered arrived promptly in 10 days, but their online shipment tracking tool is useless until the product reaches your local warehouse. One star for on-time delivery, I guess. Unfortunately the dishwasher was damaged in two places. It was obviously dropped in the rear corner, smashing the sheet metal rails/brackets attaching the caster and door spring. The front door was dented at the top lip as well. And, best of all, there is about a two inch diameter splotch of what appears to be dried blood on the insulation batting. I will avoid any purchase in the future if the product vendor tells me they are using this shipping company. Hopefully the appliance vendor will make things right, but this is an avoidable inconvenience.

I didn't choose to use Pilot, the seller used pilot to send over sized car parts. The website is cryptic as to when your delivery will arrive, calling them puts you into the hold twilight zone, holding for 20 minutes for anyone to pick up the phone. WHAT A DISASTER!

Well, unfortunately I was forced to experience this company's lack of customer service. I did not chose to have my item shipped by them but here we are. Simply put, if you are receiving a large item from them you need to schedule a delivery, which should not be a big deal but it is when you have to take off work and stay home to wait for it, and it not show up when they said it would. It's a day later and I still haven't received my item. I am literally on hold with them right now, it has been over an hour and I have yet to speak with anyone about my issue. If at all possible, avoid this company, they are very inexperienced and it shows.

I received notification that my freight was received at their Portland location on 2/9/2021, went online and scheduled a delivery window for 4 hours on 2/11/2021. I was no called/no showed for this 4 hour window. Then, in order to contact someone, I waited on hold for two HOUR+ windows, even though they state they’re open 24 hours a day for customer service. Upon FINALLY speaking with someone I was told my shipment had not “been scanned on the dock.” I contacted my original purchase company to complain about the shipping service. I rescheduled delivery for the following Monday (2/15/21). I received a call from Luis (the Portland warehouse manager) who told me he would personally be sure it was scanned out for delivery as soon as possible.

I ordered a dresser at the end of January. It was shipped on the 1st of February through Pilot Freight. I received tracking information through their website saying it was in transit from Orlando, Florida to Portland, Oregon and that the estimated delivery date was schedule for February 8th. The website said I needed to make an appointment for home delivery.

WORST EXPERIENCE!!! My package was received at their office on 19th. I never received any contact. I contacted them on 22nd because the place I bought item from. I sat on hold for HOURS with the 1800 and then just received voicemail with this office. They were to deliver a 500 part I bought from CarId. First I was told they tried calling twice. Then it was determined they were looking at wrong persons delivery. Then we set up a delivery after I was told they didn't receive my package till 12 hours before. HOWEVER, they scanned my package into their computer 3 days prior.

I had to call them about a missed delivery. I called three times and was on hold for a long time, hearing the tired and stupid "your call is very important to us." Yup, just not important enough to bother to answer. And then the kicker: A voice comes on the line and says that they are too busy and then HANGS UP! What an awful company.

Update: I got my ping pong table, it was handed to a third party deliver and they called me and delivered it on time, I was so scared to see but thank God, no damage, I gave 2 stars since it wasn't damaged, but I won't be ordering from pilot again. Way too much hassle. Here's a pic. It's folded up.

You can't track your package properly and the delivery is so slow, how in the world will a package in California to North Carolina take 9 days? And counting. Whenever you call their phone line it's busy.

I ordered through Walmart a 800 dollar shipment for my son a week before Christmas. Yes I understand everything is backed up but my shipment date changed three times with them even notify me at all. Not to mention when you try to call them you stay on hold for someone for over an hour. Here it is the 9 of Jan and I still do not have my shipment.... Three weeks later..

I was a little skeptical from some of the reviews but my delivery went great!! I set up an appointment by picking from dates and times they had available on their site. It was a 4 hour window. The driver called me to let me know he would be arriving within 30 minutes. He was delivering an extremely heavy treadmill. All I can say is he was very nice and pleasant. The box was perfectly intact, he even helped bring it in without hesitating and refused to take a tip. In this day and age is just nice to see people who are kind just because!!! Great customer service!!

Product took 21 days to be delivered. I lost three days work and pay of over $600 because they lied about shipment delivery during COVID epidemic. They lost the package twice. They took it to New Jersey instead of Tennessee. They told my wife we could come pick it up in Laverne and told me it wasn’t in Laverne. We had to call shipper to find out where package is after numerous calls to Pilot. Tracking on Pilot website didn’t work. I would never recommend this freight company to anyone or ever use it again.

The company had asked me to stay home on December 30th and that they will deliver my items which was not twice. I am losing money and when I called them they hung up on me like 15 times since the past three day.

If I could give them 0 stars I would. We purchased a large TV that was shipped with Pilot Freight. Almost a month later, after several messages that it was delayed I was told it had been lost and I had to reorder, so I did. This time I received an email with a delivery date and time (10am-6pm). Sat home all day. No delivery. I've called the main number several times and was questioning what was going on.

I ordered a mini bike from Walmart. It was shipped on 12/01/20. I received an email from Pilot Freight stating my bike would be delivered on 12/14 between 10 am to 6 pm and a signature was required. 12/14 came and went. I called the next day and was informed someone would call me back. I called every day for about a week and got the run around. Somebody would call me back and never called or our system is down. Well the “system was down” for about 2 weeks. Here it is 12.28.20 and I have yet to receive a call or my item. After seeing the reviews, it appears this company may be up to no good. Do not use. You'll regret it.

Ordered a crib and dresser from Buy Buy Baby. Was called to schedule delivery of crib, the day of Pilot Freight Services tells me the crib isn’t there yet and will update me later in the week (November 17). I never receive a call back and after back and forth with buy buy baby they tell me pilot freight services was searching their docks for the crib. No update after a week or so, I call pilot freight services directly as they again scheduled a delivery with me but this time for the dresser. The customer service rep tells me not to expect the dresser on the propped delivery date (December 8) and that they are STILL looking for our crib.

Many companies use Pilot exclusively for large bulky items. If you are unlucky enough to have this company deliver your items, sorry. I had a mattress that was to be delivered. On the day of the delivery they called me to tell me there was a hole in the mattress. The replacement was delivered by a competitor and there were absolutely no issues. On December 8th they were to deliver a large television. They made the appointment. They no showed. They said that they did not have the item to deliver, they hadn't received it yet.

I have spent over 2 hours on hold with Pilot's 24/7 Customer Service Department today. During this time, I checked a delivery that had not been picked up by the carrier for 4 days and sat on the loading dock for an additional 5 days before I called my vendor and the carrier to cancel the delivery. This afternoon, I see a delivery truck in front of my home trying to deliver the same item I refused delivery on 3 days prior. The driver and his teammate had no idea the delivery had been canceled. I would not recommend this carrier for any type of time sensitive deliveries unless Pilot was the last carrier on the earth. Stay Away!

Please do not allow Pilot Freight Services to pick up any items that you have! In the beginning, I gave the rep my address and correct phone number! They still got it wrong, which caused a two month delay in them picking up my items. Secondly, their pickup man comes EMPTY HANDED! He had nothing to give me for a receipt that he picked up my items. This was very trifling on his part! Thirdly, it took Pilot Freight Services two months to give me the correct receipt! This is what the pickup man should have given me in the first place but did not bring! Avoid customer service representative Terri **! Avoid talking to her because she is the nastiest, yelling, unprofessional customer service representative that I have ever encountered! She should be fired and this company should go out of business!!!! PILOT FREIGHT SERVICES IS TRASH!!!!

DO NOT USE THIS SERVICE!!!! I waited for 2 weeks to receive my Samsung 50" tv from Fingerhut and the moment it finally arrived before I even said hi the 2 guys delivering said to me "before you say anything we already know there's a hole and minor box damage and was already reported to the company".... The "minor hole" was huge and shattered the back of the TV that I wanted to mount to my wall which I can't now.... Do not use this service and do yourself the favor and get FedEx and or UPS for trusted carriers.

Hired Freight Center shipping brokers to assist in shipping a very valuable vintage all metal Steelcase tanker desk. Brokerage presented several shipping company quotes with Pilot Freight being the 2nd least expensive. With the 1st least expensive company unable to do residential pickups, I selected Pilot. WHAT A HUGE MISTAKE! My first mistake was not checking the company's reviews. Not surprised, Pilot was rated a pathetic 1.5 stars out of 5 with all online review sites I can find. Even employee reviews online rate Pilot another pathetic 2.5 stars out of 5. Unbelievable that this freight company is still operating. So Pilot was contracted to pick up a 2pc hutch and desk set from the IL and deliver to their terminal in Hayward, CA for a Will Call Pickup.

As I was waiting for my package to come I looked up their reviews. It made me worried and I wondered if I was even going to get my package. It came into their warehouse on Friday and they called me to schedule a delivery. We scheduled it for Monday from 10 to 1. Monday came, the entire time I was worried we were waiting for naught (because of the reviews), but around noon they got there with my package. No issues came up that were mentioned in other reviews. It went very seamlessly.

Purchased a 65" TV online and had to schedule a delivery appointment time due to an adult having to sign for the package. After scheduling and waiting the entire time, the pilot delivery company failed to inform me that they were not coming. I emailed the company the next day to reschedule for same day drop off. When the pilot delivery driver brought the tv inside, my wife plugged in the tv, turned it on to find the entire viewing area of the screen had been shattered. I would not recommend this company to ship products.

So, I recently ordered a new pellet grill, a large pellet grill. The size of the product means it is a very large box, takes up a good portion of a pallet, and weighs almost 150lbs. My interaction with Pilot on delivery day and prior was entirely professional, courteous, and prompt. They showed up about 20 minutes into their 5 hour window. The driver was very nice. He put it where I wanted it and as he was wrapping up I noticed that the box was a little misshapen. I mentioned it to him and he stated that if there is an issue with the product I would have to submit a claim on their website. I started the unpacking process and as expected, the product was damaged. Looks as though it was other rammed or squeezed. No biggie.

At first glance Pilot Services seems great. Emails will flow and things seem to be moving along. But then that's it. They will just stop communicating and will leave you hanging on getting a forwarder to bring you your product. I was even talking to a senior official at Pilot but even she (Amy) just went silent. I'll never try them again and I will tell be sure to share my experience with others.

I am NOT one to leave reviews.. However, I ordered a dresser for my daughter's nursery and pilot delivered the first one damaged. Okay accidents happen.. Try again. They delivered the second one today and the whole top of the dresser is coming off, the side is split, the back has cracks all over it, and the corner is bent downward. I can’t even move this dresser off my front porch due to the lack of a top. Two deliveries with this company and what a HORRIBLE experience. I’ve waited 3 weeks for the replacement to be delivered only for it to be in worse shape than the first one was. It looks like they dropped the thing and just went “oh well”. This company is a joke and should really consider actually taking care of their customers and furniture that other people paid for and expect to be delivered intact. I don’t think that’s too much to ask for.

I had a great experience with Pilot Freight beginning to end. Ordered my wife a kayak from Dick's Sporting Goods and they used Pilot as a third party shipper. When it was in the warehouse, a very friendly rep called me to schedule a delivery. I stayed home during the 4-hour window, was called by the driver halfway through the window time, and the kayak arrived at my door precisely 20 minutes after the driver's call. The multitude of 1-star reviews had me worried sick that there was unprofessional conduct that would prevent the kayak from being delivered easily and safely. I am glad to report that everything is in excellent shape thanks to Pilot's professionalism and care!

This company is a joke. I purchased a dining room table and Pilot Freight made a mess of the shipment. I waited for a phone call to schedule shipment to my house. After the package sat in their warehouse for a few days, I ended up calling Pilot and they scheduled the shipment for the following week. A couple days later I receive a phone call from another customer of theirs who received my table by mistake. He was nice enough to contact Pilot and wrap the table back up. I then proceeded to contact Pilot myself and they said they were "investigating" and would call me back. I never received that phone call.

Well, well, well,,,,they actually showed. After the third time, they actually came. I gave them a scathing report before, simply because I though they'd never come. Absolutely NO damage to the 75" TV I bought. At first I gave them 1 star. Now, they get 3 stars because they get it it here in one piece, even if it was the 3rd time.

I placed an order through Walmart for a Ryans World Swing set. It was sold out in 1 day. The wood pieces came from Canada and were sent to Pilot Freight in Ohio. These guys NEVER called to set up my appointment. I called them and found out they have had it since the 8th and scheduled me for the 15th. Okay didnt get the call but whatever. They never delivered my item. I had to call and sit on hold for hours just to find out my item was "damaged". I asked them to send me pictures so that I could decide for myself. The box was barely torn, hardware had fallen out but was still in their packaging. I demanded my item to be shipped. And it was.. But I believe that someone there wanted this item for themselves and decided to try to get one over on me. Awful awful awful. I hope I never have to deal with them again.

This is the 2nd time I have waited for a delivery with a 4 hr window. The first time I was contacted sometime after the window closed informing me my delivery was not coming. This time again for the same delivery the 3pm-7pm window is closed. It is now 8:15 pm and again no delivery. I informed the company where I bought the product (Burke Decor) about the lack of delivery and have not heard from them. This will be first and last purchase from Burke Decor. I do hope to get my money back.

I paid $400 to ship 2 kayaks. Confirmation of delivery was 6/8. Delivery date is a constant moving target. I spoke with 6 different people and they each say something different. It's 6/12 still no kayaks. The last person I talked to said they would deliver 6/15 but couldn't give me an appointment time because these things are reserved weeks in advance? Horrible customer service. Incompetent and indifferent. Save yourself the headache and use anybody else!

I was finally contacted and provided much-needed details and context. While I am still unhappy about the initial curtness and vague answers I was provided this morning, the associate who contacted me this afternoon was very candid, apologetic, and concerned. Companies need to provide their customer service reps with all the facts that they are able to relay the information to their customers as appropriate. I believe this was just very poor planning by the higher-ups in a company.

I had never heard of Pilot before ordering a TV from Dell. When I looked up their reviews, I was absolutely terrified! I felt compelled to write one of my own, because my experience was just fine. I scheduled an appointment online. The window ended up being slightly changed day-of (1:00-5:00 instead of 11:00-3:00). At about 3:30, a nice gentleman called to let me know they were about 15 minutes out. They arrived just about 15 minutes later with my TV, which was in perfect condition. They offered me help getting it inside. One of them even handed me a package that had been sitting outside because he noticed it was there waiting. I was so impressed. I was so afraid of this delivery company for absolutely no reason! Do not be afraid if you are in the same position!

I received an order delivered by Pilot Freight Services. There are items that are damaged, items that are missing, and items included that I didn't order. When the shipment was received, parts were not in boxes and were just sitting on top of other boxes. It looks like something dropped and they just scooped it up. When the driver dropped everything, he shrugged his head and said that was what it looked like when they received it. I didn't sign anything and he left. I called Pilot. They said it wasn't their fault. I asked if they had a claims department. He said yes, but never offered to help get anything set up or help me further. I had to get on line to file a claim with them. Terrible customer service!! Don't hire them!

I bought a $700 pool through Walmart only for it to be delivered through this horrible company. We had no tracking number for a week and a half. Only to be told our pool was going to be delivered on 5/15. That day came and went. More phone calls to the company. More phone calls that the company just hangs up on you. Now we were told 5/22 it will be delivered between 11-3. Of course that time came and went. We call yet again only to be hung up on twice this time. By the time pilot didn’t hang up on us the office was closed for 3 days with it being a holiday weekend. We have no clue where our pool is. This company has horrible customer service. And now reading these reviews wondering if the thing ever shows up what condition it will be in.

I had ordered a 1500 dollar monitor from Dell. Upon receipt I noticed a massive hole ripped into the side. The delivery guy said it had ripped on a nail on a pallet. Product delivered broken. This is unacceptable and they should treat the valuable packages they deliver with care. I would not recommend their services to anyone.

Couch delivery. Had a wonderful experience with this delivery service from the time they called me to set up a delivery time till the day it was delivered. These guys kept in constant contact with me over the phone and called to set up even a earlier delivery and asked if it was alright, I said sure. The lady who called to set up delivery was very very nice. It's curbside delivery but she notated to the driver that I lived upstairs and 2 drivers arrived to deliver both huge boxes and they brought them right up my stairs and into my apartment. The drivers were extremely helpful and nice. I offered to help because the boxes were freaking heavy, but they said they got it. Everything came in excellent condition so I gave them a little tip in appreciation. Very happy!

I ordered a 65" TV online and when it arrived I set it up, excited to finally have it. As soon as I plugged it in, I noticed that half the screen was blacked out due to an impact that happened during shipping. I came to this conclusion because of how the TV was handled when it got to my house. The driver threw the TV up on his shoulder with a forceful bounce, walked it in to the garage and dropped it on the concrete. Had I been there, I just would've met him at the truck and moved it myself. I had a friend receive the TV as I was working that day (I also have video cameras). It is my hope that this company tries a little bit harder to handle fragile packages a bit more carefully. My replacement is on its way, so we'll see how this plays out.

I ordered a new mattress and frame for $4000 and it was supposed to be delivered over a week ago. I can see it arrived at a nearby facility so I give them a call. I have called 3 times now and I am a very patient person, I haven't given them a hard time or anything but every customer service rep I talk to immediately answers with a terrible tone and bad attitude. I am told time and time again someone will be calling me to schedule my delivery?? No clue why they can't just deliver it... Even still I have not gotten a single phone call and anyone I talk to is unwilling to help. I just want my $4000 product!!!

I had an 86 inch TV delivered. I didn’t check it right away because it was in the box. When I finally checked it was cracked and broken. I don’t know if it was the delivery company’s fault or the manufacturer who was MAS appliances in Richfield Ohio. Both parties claimed not responsible. Don’t use this delivery company or MAS appliances.

I was worried after reading the negative reviews but my experience was great. I ordered a dining set from Walmart and received a call the next day to schedule delivery. The driver was delayed for reasons outside his control but stayed in contact the whole time. My set arrived undamaged as well.

I ordered a dresser from Walmart and Pilot Air Freight Delivered the items after lying about a failed 1st attempted delivery. The dresser was already assembled and wrapped. When I unwrapped the dresser multiple dents were discovered on the dresser and the bottom drawer was broken in from the bottom. The dresser looks like it had been dropped several times. I had already received the other part of the set 2 days before from another delivery service and it came intact with no flaws. I am so disappointed that Walmart choose to use this company, now I am left with a damaged dresser for my daughter that I cannot use.

Subcontracts out to other companies and has no control over deliveries. The company they used failed to deliver during the scheduled appointment and could not track an ETA on arrival because driver "turned off his phone". After several hours of going around and around with no answers the driver arrived and left a 190lb package in the street! He did not call when he arrived, he did not get a signature (he signed my name himself), and drove off before I could walk outside. Box was damaged and items inside were blowing into the road when cars drove by because it was partially in the street. They assured me they would return to correct but they never showed back up. I spoke with many supervisors and no one cared. Horrible customer service and problem solving abilities. I would not recommend.

Very unprofessional. My order was set for Friday. Spoke with more than one person who confirmed they were coming late but still coming. No call. No show. They say they called and left voice mail but I have none. They closed on Saturday so I had to wait an extra 3 days for them to come. Leave all boxes on my pouch because they say their rules states they can't go in your home. NEVER AGAIN. They were rude like it was my fault they never showed up. Never offer anything for their mess up as I lost $150.00 for their no show just "Here's your stuff bye". They really need to do better.

I ordered vertical blinds from Lowe's who uses Pilot Freight for shipping. The blinds were scheduled to arrive on 2/14/2020 but did not arrive until 2/26/2020- AFTER I had to make numerous phone calls to Pilot freight and their SUB-CONTRACTOR in order to find the blinds. The driver who delivered in an unmarked panel van literally dropped the 6 boxes at the end of my driveway, said "there's your 6 boxes" and drove away. 5 out of the 6 boxes are damaged, with dents, holes, and footprints up and down the boxes. Totally disappointed in this entire experience!

I ordered a ping pong table from an established sporting goods vendor. I receive a confirmation email with estimated time for delivery. I proceed to schedule this item for delivery on the 21st of this month. When the item did not arrive, I called their customer service number and was told that I was wrong because it was impossible for me to have scheduled the delivery since the item was never received? Huh???

The worst shipping experience ever. Bought a kitchen from IKEA months ago and was supposed to be shipped through these guys on the 8th of January. They failed to deliver. I called IKEA. They called Pilot. Pilot said that it was already delivered. I told IKEA, "No it's not." They went back and Pilot said "oops it's in our warehouse and we will deliver it tomorrow" (meaning today). The driver came an hour ago, called me on my phone (instead of buzzing at my gate as instructed on the gate intercom) and I didn't see the call.

I have seen all of the negative comments about Pilot and their Delivery people and Customer service. Pilot shipped my Vizio 65 inch TV from Vizio as a replacement for my 65 inch that died. The moment the TV shipped Pilot Contacted me via Robo call and Email stating that the item had been picked up and was in transit, a short time later I received an Email With the scheduled date and time of the delivery and swap out. They arrived on the date specified in the Email. The time given was between 11am and 3pm. They arrived at 11:15 AM. The Delivery driver and helper were extremely helpful and courteous. They did the swap out and test of the new unit in about 15 minutes, cleaned up after themselves, thanked me, and were gone. Great personnel.

65" Vizio ordered from Dell, I wish knew how bad Pilot was beforehand. Delivery was scheduled for the 17th, showed up unexpectedly on the 14th. Driver was "in the neighborhood". Couldn't believe he thought the TV would not be damaged given the condition of the box. Told my wife she'd have to wait for someone to come pick it up. Shouldn't have bothered to deliver it in the first place. Dell is shipping a replacement and I don't expect any better service if they use Pilot again.

I typically don't do reviews, but after reading all the negative reviews, I was very concerned with my 65" TV being delivered in 1 piece. I was notified when it was picked up on 1/7/20 and another when it was in transit. The next day I received a phone call with a scheduled delivery date of Wednesday the 15th. Yesterday 1/9/20 I received a call asking if they could deliver tomorrow the 10th. I said yes of course. They called again today and said they would be at my house in 30 minutes. They arrived in 20. The driver opened the door and slid the box out and it was in perfect condition. He helped me carry it in the house and he thanked me. I opened the box and everything inside was in great condition. I am extremely happy with the whole process. So, don't believe everything you read!

I purchased a custom made piece of furniture. It was shipped on 12/4 for delivery on 12/13. Thankfully, I unpacked it before the driver left. It was a dresser. I ordered a bookshelf. I rejected it and it was taken away. After contacting the manufacturer and Pilot, I learned that my bookshelf (which was inadvertently delivered to a home in Wisconsin where the dresser was supposed to go) came up missing. I called 7 or 8 times, spent more than 5 hours on hold and every conversation ended with them not knowing a status. Each time I received a commitment for a call back (FIVE TIMES) and received ZERO call backs.

After waiting almost a month for delivery, I received my TV DAMAGED WITH A BROKEN SCREEN. Pilot never updated tracking information and kept lying to me when I called to inquire. DO NOT USE PILOT FREIGHT SERVICES! You'll be sorry if you do... My actual rating is -5 stars. Worst freight company ever!

We purchased a TV from a reputable store in New Jersey and they shipped the TV within a couple of days of purchasing it. We tracked our TV and saw that it was being shipped through Pilot Freight and that it had arrived to their warehouse in Egan, Minnesota. We scheduled delivery online and received a confirmation email of our delivery and the time range. My husband took off early in order to be home before the time period which meant he had to take an entire afternoon off. The TV never arrived. We then spent two hours on the phone calling. After two hours and 8 minutes, I finally got hold of someone only to be told that they no longer had our TV and that they never even had it anymore when we scheduled delivery! They had transferred the TV to another shipping company in Hudson, Wisconsin.

I cannot be more dissatisfied. My delivery window is from 11 o’clock to 3 o’clock. At 3 o’clock I had to contact the company when my delivery had not arrived. The dispatcher was unapologetic and was unable to give me an updated time frame. The delivery arrived 2 1/2 hours late! The driver was again unfriendly and unapologetic. At any point if an apology had been given or if my time had been taken into consideration I would feel differently. But that is not the case. That is simply unacceptable. I hope to never do business with Pilot again.

Package has missed the scheduled delivery completely, and the company doesn't even answer support tickets. Customer service is completely non-existent. I'll never order anything shipped by Pilot again, and I'll actively not use any companies which I find partnering with them in the future.

I ordered a television on 12/14 and it shipped on 12/15. It sat in their distribution warehouse for 10 days. I emailed questioning what was going and they simply said that "it had not shipped out yet". Now, the television sits at its next stop in Ohio and has not moved for 2 days. My expected delivery day still says 12/20 but as of 12/27 still no tv and no updates as to when it will get here. Absolutely the WORST shipping company ever and I will never order a large item from Sam's Club again because of them using this terrible company! I can only hope that whenever my tv gets here, it arrives in one piece.

Ordered a TV from Dell in December 1. Dell shipped the item to Pilot for local delivery on Dec 2. Tracking the item, it appears to have arrived in the local area on December 5. No one calls to schedule delivery for 5 days so I call them (their website does not allow scheduling even though there is an “option”, it doesn't work.). December 11 I finally get ahold of a real person after being on hold for 26 minutes. I am told no one is in my area until the following week. Bummed I have to wait another full week, we schedule the delivery for December 18 between 9 am and 1 pm.

I'd never heard of Pilot when I received a call wanting to schedule delivery of a Dell order. They called after the "Estimated Delivery Date" provided by Dell and couldn't come that day (too soon), nor before Christmas, so we scheduled for the 26th, 1300-1700 MST. This was a take-it-or-leave-it proposition, so I accepted their times, rescheduling a long-standing appointment. Based on that, I was up late Christmas night, assembling Xmas items. Heard but did not get to a call at 0802 a.m. It was Pilot; I called them back and had the misfortune to get "Terri".

I ordered a Sofa chair from Walmart early December. The order was supposed to come on December 19th, however I received an email saying the order would come December 25th. I got a call on December 21st saying that they were 10 minutes out. I told the driver that why would the email tell me different and you're on the way? The driver had to call his boss and take the sofa chair back to the warehouse due to us being out of town.

I ordered a Welder and Cart through Lincoln Electric at the end of November and they used Pilot Delivery service to deliver. I needed to reschedule due to being out of town on the delivery date. Scheduled the delivery a month in advance. This was suppose to be delivered on December 23, it is now the 24th and no delivery. Spent a good hour on the phone with both the 1800 number and local number and was told part of my order was missing and they would send an email to the carrier. I have heard nothing from this company. I am really not sure what kind of shenanigans Pilot is pulling, but with multiple people having the same complaint is appears this company either has very lazy workers or serious issues with logistics. Yes this “was” a Christmas present. On the 26th I will be contacting them again both by phone and email as well as the company I bought my items from. Terrible company to do business with.

I ordered a product via Amazon Black Friday, November 29th. The product was a 225lb, $2,000 chair. Pilot picked it up on December 2nd, with an estimated delivery date of December 5th-12th. It is now December 24th and Pilot still has not delivered and can not find the product. They refuse to even look for it, saying they are too busy with the holiday season. They have no clue where this product is. They don’t return phone calls, they just transfer you from person to person and nobody will do anything. This is after you wait on hold for 20 minutes per call. This was a Christmas gift and will not be here for Christmas, if ever.

Ordered a playground set for Christmas for my 16 month old. Firstly, Walmart completely messed up my order and sent it back before I could even pick it then I had to have it delivered from the distribution center because there weren’t anymore in the area. Except now the only date was the day AFTER Christmas. And unfortunately they use this awful company. I’ve tried to call 3 times to schedule this delivery to make sure I get it on the promised date. Each time I’ve been on hold for 30 minutes before it sends you to a voicemail with no callback. I just want to make sure my son will get his Christmas present without anymore problems.

I have been waiting 3 weeks (order placed on 12/02/2019) for delivery in which had a expected delivery date of 12/12/2019. Today is 12/22/2019 the date that my appointment (between 3-7) was scheduled and still nothing. I called customer service and was told that there was no way that they could get in touch with the drivers and to call back tomorrow if I do not receive it tonight. This company is a disgrace to Supply Chain Logistics and should go out of business.

I ordered a bike for my son for Christmas which was set to be delivered already. When I check on Amazon, I can’t track the package. It just says reach out to the delivery company. I called once and sat on hold for 25 minutes and then got an answering machine to leave a message. So I left a message and didn’t hear anything back even though I left my number. So I called again and went through the same process. It appears as though the company is run by a bunch of incompetent people who don’t know how to do business in 2019. Bottom line is I am still waiting for the bike and have no idea if and when it will show up. I wish I had the option not to ever use them but it is up to the amazon distributor.

Scheduled a delivery for 8:00 AM to Noon... It is now 5 o'clock and no delivery, no attempt to notify us about any delays and have been on hold for nearly 25 minutes waiting to speak to someone. Pilot is awful. I wanted to give 0 stars but it would not allow me to do so.

Same story as all the other 1 star ratings, except my tv was never picked up from whatever warehouse it was supposed to be. Ordered Nov 25th from Walmart and as of today 12/18 it still states on their site that it is waiting for pickup, have tried calling them at least 8 times over the last 3 weeks, can't even schedule a delivery on their website. Walmart thinks they delivered it on the expected date of Dec 3rd. Do not waste your time with these jokes and if you go to order something and it states they are the ones who are supposed to delivering it order somewhere else, that's what I had to do...

I placed an order with Walmart online and it was shipped using Pilot Freight Services. Pilot scheduled three different time slot windows on three different days, they are 4 hour time slots that you have to be there waiting to sign for your item. For those of us who work, these days have to be scheduled with our employers to be away, all three scheduled appointments were canceled by pilot and I still don't have my item nor do I have a rescheduled time slot to receive it. Maybe Santa will bring it?

I purchased a treadmill through Amazon and set up a delivery date of December 13. This delivery was contracted through Pilot. On December 12, I received an email stating that the delivery would be accomplished between 12-3 pm. Well, after sitting around the house on the 13th until 530 with no treadmill in sight, I decided to call Pilot. I talked with a gentleman who informed me that it would not be delivered today, and he wasn’t sure of the status of the delivery. I called back on Monday, December to set up a delivery for December 17. I asked one simple favor, please call me 30 minutes prior to showing up so I can break away from work, which was less than 10 minutes from my house. I wasn’t going to take time off of work for a possible 2nd failed delivery. I was thankful my wife was home (albeit ill), because the driver showed up at our doorstep without calling me first. Had she not been home, there would’ve been a 3rd attempt at this.

We purchased a cabinet and the manufacturer used Pilot to deliver it to us. When it was first shipped the delivery date was listed as being December 10th. Despite being scanned as having arrived at the destination station on 12/9, we were called and delivery was set up for Thursday, 12/12 between 9 and 1. As it is a busy time of year we were OK with the delivery being after the original date. Someone took a day off and was at home. On 12/12 at 8:30AM we got a status update that said it was out for delivery. Then at 9:30 I got a call that said they couldn't get it on the truck and they would have to reschedule. Someone would call me later in the day or Friday morning.

Ordered from Walmart 11/27, Got the tracking information 12/2. Walmart said expected delivery 12/6, but PFS said 12/9. The email says if no contact by expected day to schedule, so started calling to schedule since it's a large washer. After many days calling, leaving VMs, and "call back queue", I found online the ability to schedule a delivery. Scheduled for 12/12, and it said between 10a-6pm. 5:50pm on 12/12, no contact, no info, no delivery. Called 1-800-hi-pilot, while on phone tree wait, website would not pull up status. 30 minutes on hold, someone picks up, they have to contact the truck, 30 minutes hold later, hung up on me. I called back (it's 715pm by now), guy says "facility closed at 5pm", wtf? Says Friday my order will be priority and they will call me.

I have lost an entire Saturday due to Pilot, and still do not have a resolution to my problem. I scheduled a delivery through Amazon for this Saturday between 9-12pm, which requires a signature. On package tracking, it said that it was out for delivery so I thought everything was on track. By 12:30pm, there was no delivery and I had not heard anything from the company. I am a pretty patient person but I am so frustrated right now, because I have called multiple lines to contact Pilot, 10 CALLS between 12:30 and 4 and nobody has answered the phone there. After 10 minutes on the line with no answer I am forwarded to a voicemail that nobody seems to be monitoring. Not only did I try to call them, but multiple Amazon representatives did too.

I’ve called 6 times since noon, cannot get through at all. Keep getting the run around on days I’ve called earlier this week. Package was supposed to be delivered Monday. They told me they didn’t know where it was. This morning when I called they told me it was damaged when they got it from Dick’s, and they supposedly sent it back to Dick’s on 12/2. Here it is 11 days later and I’m just now learning this. The tracking information isn’t up to date. They said they sent it to Dick’s, but Dick’s has no record of any communication with Pilot, nor did they receive the damaged treadmill back. My husband had emailed this company several times with no response. I cannot get a new treadmill or a refund until this company sends the treadmill back. Dick’s tried calling pilot twice today when I was talking with them, and they never got anyone to answer the phone.

This company will hear from my attorney if my money is not given back. They don't answer the phone and should be shut down. Please save yourself the time and money and order from a half way decent company. I will now stick with Walmart.

Expected TV Delivery Today between 11 and 3. Called at 3:05. Oh -"We knew at noon we were not going to make it. We can reschedule you for 3 days from now." Seriously???? Some email or call or a carrier pigeon to notify me so I could go about my day and plan. I just think in 2019 -they can do a better job of informing you today is not your day after all.

I ordered a 65-inch OLED television. The shipment arrived at the Pilot Seattle destination warehouse on November 25 according to the tracking page. I called November 26 to inquire about delivery. I was told the television had not arrived at the Seattle destination warehouse and I would receive a phone call to schedule delivery. The discrepancy with the tracking web page couldn't be explained to me. On November 29, the tracking web page updated and said the product had a delivery appointment window on December 2 between 10 am and 6 pm. My girlfriend took the day off work to accept delivery. At 4:30 pm on December 2, the tracking page hadn't said anything like "out for delivery," so I called the Seattle warehouse. I was told the television could not be found and they would have to go look for it "on the dock." I was told I would receive a phone call.

I ordered an LG 86 Inch TV during Thanksgiving Black Friday from Dell.com. It was shipped by Pilot Freight Service. I was curious about Pilot delivery service which I have never experienced before, so I checked the internet and found many negative feedbacks on them. I even found a review showing an exactly 86 inch LG TV delivered by Pilot was seriously damaged into pieces. I was very scared that my TV might be ended up broken in pieces too. My TV arrived in their Warehouse on Monday. They scheduled to deliver 5 days later on Friday. That was the only thing I didn't like. It took too a little bit too long to make the delivery. That is the reason I subtracted one star from this review.

I ordered a TV from Dell on 11/27/19. Dell sent me a email saying order was shipped and picked up on 12/3/19 and est delivery was for 12/5/19. Still today we have no knowledge where my shipment is at. We been contacting Pilot and still they do not know where are shipment is at. What a horrible company to deal with. They were rude and don't care about it.

I experienced the same as others, having trouble in home delivery. A home delivery and customer care service is so poor in era where customer satisfaction is pretty much everything for companies like Amazon, UPS, FedEx, Pilot and many others. I ordered my television set which supposed to be delivered on November 29 and was not delivered because Pilot Freight Services haven’t updated my street address to my order. I was being asked to reschedule online for the next available window and I followed the same and scheduled a delivery for December 5. This system glitch might be acceptable but again, guess what! They haven’t delivered it and I got a call to re-schedule it because they didn’t locate my address - that’s what I was being told over a call. I did it with a hope that this time I’d get my order delivered at least. I also got an confirmation of being this order delivered today (December 7) in the window of 9:00 AM to 13:00 PM.

The company fixed the problem the next day and did a good job of delivery. The biggest issue is communication. I had such a hard time figuring out what was going on and nobody called me back. After working really hard to find the right person I was able to resolve the problem.

They are incapable of delivering a package from South Bend, IN to Chicago, IL, a mere 100 miles, in 15 days. Just cancel all your orders which are sent with this company, unless you want to wait for it for three weeks. Also their system lets you make appointments for you to be delivered but they don't show up. Why? Because their CSR claims the item is not "scanned". What the heck does that even mean? How can an item arrive in Chicago, and have a track of it, but not be scanned?

Ordered a TV from Dell on 11/21/2019 who ships via Pilot Freight. Received Tracking Email from Pilot showing In Transit on 11/23/2019 from Sparks NV and a scheduled Delivery Date of 11/29/2019 in Central Florida. As of the delivery date, 11/29/2019, the tracking has not updated. After the scheduled delivery time passed I began reaching out to Pilot. Every person I spoke to day after day confirmed it had arrived in Orlando, but was still on the truck waiting to be unloaded.

I ordered a power wheels truck from Walmart for my son for Christmas. I told the courier to pull up the driveway to deliver the package but he wasn't very fluent in English so there was some miscommunication (which isn't my issue here). Instead he parked in the road, pushed the heavy item out of the back so it fell out (it could have broke!) and decided to push and roll the huge box on each side, up our long driveway.

After purchasing a product on Walmart I got an email saying it was being shipped by Pilot Freight Services. After the first week my delivery was cancelled and restarted.. Not even sure what that means. Week two comes around and I can finally schedule a delivery date. I schedule for a date 4 days later (earliest available) for 11am - 3pm. After 6pm came around and I had no delivery I reached out to support. They got in contact with the station and contacted the driver and they said the driver was on the way and he was 30 minutes out.

I was nervous when I read all the bad things people had to say on here when this company was delivering my TV. I am happy to say its another case of "only angry people post reviews" since the experience was great! Firstly I was getting a warranty replacement from Vizio which came in the factory box but it also came in a second box with heavy bubble corner padding prepared by Pilot themselves, in order to protect the TV. It was supposed to arrive Thursday but I had some time on Tuesday and after a short call to Pilot customer service the polite lady informed me to call the local branch and gave me a number. I did that and informed them I had time Tuesday and the lady at the warehouse simply took my order number, asked what time would good for me and said, "OK. We will be there!"

Replacement TV Lawton, Ok. The guys showed up a day earlier than my email said they would. They took down my old tv and hooked up the new on and then to my surprise rehung the new tv. Incredibly personable, professional and funny. Great great great experience.

I would give this company a -100 if I could because the lack of customer service. I tried to order a TV 4 times and the 4th time I received a confirmation email that it would be delivered during a 3 hour window as this was being delivered to a second home. I took off of work and the 3 hour time slot came and went and I called and they told me that they could not deliver it that day?! No explanation; no phone call; nothing! Further, if you try to call, no one answers. I would NEVER ship anything with this company especially if you actually expect to get the item!

I ordered a television set from Samsclub.com. After checking my tracking information I saw that it would be delivered on a specific day. I received a call that day that there was a delivery man in my driveway who needed a signature. No one had ever called to tell me I needed a signature. Or when the delivery man time frame would be. I called back immediately, told them I can be there in 10 minutes. I was told I had to wait four more days for my delivery. I had already contracted a handyman to come the next day to hang a TV that I do not have. Please please please never use this company. And to the lady who answered the phone you need not ever be in the customer service industry.

Walmart uses these guys for their larger shipments. They sent me an email giving a date and time when the delivery is to be made, so I stayed home to receive it. But it didn't arrive and when I called them I was told that the day they gave me was just an "estimate." And then tell me my package is being delivered to Walmart but at my address! This exact scenario has happened more than once. The level of incompetence with them is unbelievable.

My wife purchased a sofa bed off of Walmart's website. She scheduled the delivery for a very specific time so that we could also receive assembly services. The assembly services failed to follow through (which is a separate company and matter), but the delivery has never arrived. It is thoroughly late, and we have never been so exhausted dealing with a company before. I expected that paying extra for a more deluxe shipping would meant actually receiving the product. It briefly said it was delivered here, but now it only says it is being transferred to HDA. There has been no contact from the company and my wife has received useless information every time she's called.

I ordered a 55" television, which cost well over $2,000.00 before applied discounts, from Dell on October 13th, which was picked up by Pilot on October 15th and was due to be shipped on October 16th. By October 22, no one knew where my television was...it mysteriously disappeared off the docks in California. It took a few more days before Dell sent a replacement order. That took place on October 25th, and Pilot was PAID to deliver the television through Next Day PM service. Now, it is October 28th, and Pilot is not answering phone calls. I reached out to Dell and they were able to contact someone at Pilot, who said that the television would be delivered by October 31st or November 1st.

After reading all the reviews I was worried that my TV was going to be delivered super late or was going to get lost. However, my TV was delivered on the same day that they promised but an hour late (hence the 4 stars and not 5). Tracking was great along the way and I was called prior to delivery to make sure that someone was home since signature was required. Overall it was a good experience, I am not sure where all the negative reviews are coming from. Would definitely have them deliver again!

I have had to deal with Pilot on three separate occasions in the last 30 days. Had one tv shipped from Dell, it came shattered. Not Pilot's fault, I ordered a new one, that came messed up but it worked; however I ordered a replacement from Vizio instead, who also uses Pilot. They picked up the first broken tv; it took a while but nonetheless they were on time. Every single time they called beforehand, came within the time window all three times. The delivery men were extremely friendly and caring, I had no issues with Pilot whatsoever. The third tv I had delivered they had set to make sure everything was working, but that was only because Vizio requested it. I am in Maryland, if that helps any.

I placed an order for a bed through Rove Concepts 8/21 with a white glove delivery (they come and build it) date of 9/20. Rove uses Pilot, and this has been one of the worst customer experiences I have ever been through. They have had an entire month to schedule the delivery of 1 piece of furniture. The first person I talked to said the item never made it to New Jersey (the delivery is in New York) and told me to call the Vancouver office because it is located there. I called the Vancouver office and they said they don't know why they sent me there, the item never came to Vancouver and that it is actually in New York.

A package was supposed to ship on Aug 31 and now it's Sep 16th and the last updates on their site are from Sep 10th from California. They have an estimated delivery date of Sep 16th which is today but no calls to schedule a a delivery or even let me know it's late/lost/etc. I tried calling the 1800 number and that was useless - you get put on hold for 5 min and then redirected to voicemail, same for their 1 -866 number which is specific to deliveries. So you wait only to be dropped and have to dial back and start at the bottom of the queue. Then when I selected option 2 for a call back - they didn't even leave a message. So, I had to call back again to get back in the queue. When they finally called back they were rude and unpleasant and just passed me off to someone else. Worst service - I would not use them.

I had to take time off work to meet their schedule. The TV they delivered was so trashed that if they had been 400% more careful with it, it still would have been broken in several places. Dell uses this company for TV deliveries instead of a company that might actually have a local office like UPS or FedEx. They call you two hours before delivery on a business day and you have to meet them because there’s no center to hold it at. Then they deliver 50 pounds of destroyed garbage at your house. Then you have to figure out what you’re supposed to do with it while you try to track down someone to assist you.

Ordered a lake mat that Pilot Freight lost several times (this thing is 18 ft long...). Took 3 weeks before they would even give any sort of answer or update, kept saying it would be there the next day and then the next day would come and they would say the next day. Ordered through Sam's Club. Eventually Pilot Freight said, "We refused to accept the order and cancelled the order completely sending it back to a warehouse." Now Sam's is trying to send the whole thing back again which I’m sure will still never make it. Terrible company. Hopefully never have to do business with them again.

I don't leave reviews often, but after seeing what others have said about Pilot Freight (and being skeptical about whether the positive reviews were fake or not), I figured that I should give my two cents. Rather than Pilot delivering directly, they contracted Advantage Courier Service, LLC out of Knoxville, TN to deliver to my out-of-the-way area. I was very pleased with the quality of the delivery. The guy (Chris) was friendly, called in the morning to make sure that he could deliver that day, showed up in the scheduled time window, and helped me unload the (very large) freezer onto my porch. We bantered a bit, and I gave him a tip for his quality service. I didn't see any damage on the unit either, which I was admittedly quite worried might happen along the way from Illinois to Tennessee.

I specifically put my wife's number on the order to meet the delivery guys because I'm working out of town this week. The Pilot guys called said they were going to wait a bit due to rain. Wife goes by the house at lunch time. $1300 Mattress is sitting on the sidewalk out front, my wife who has had 2 major neck surgeries had to muscle the 100LB Mattress up the steps and thru the front door. She never received a call back from Pilot....Terrible Terrible Service, I will take any opportunity to tell the world about the horrible service Pilot Freight provides.

I purchased a $2300.00 Television, and read the reviews of Pilot and was very concerned, and turns out the reviews are correct. I don't doubt the positive reviews, but I can assure you they had to be extremely lucky not to have a damaged product. They did call to set up a time, and they were actually on time, but did not call before arriving. That's the only positive thing I can say. It was only 1 person delivering this 86" TV. He let it dropped off his truck from one side, set it up straight and let it drop down again, and it bounced. And pushed the box up the drive to the porch. I have security cameras and had to go back to see how this was brought to my porch.

I ordered a furniture item via Bed Bath and Beyond's website. The heavy item was delivered by Pilot, whose delivery men appeared obviously inexperienced and badly scratched my new oak wood floors in several places. I immediately pointed this out to them and contacted Pilot corporate on their advice. Well it's been a living hell 1+ months of trying to get any adequate response from Pilot. My initial call was unfruitful so I involved the retailer in an attempt to get some accountability. Only then did I even hear from the Pilot compensation department.

I purchased baby furniture via Buy Buy Baby and was told the dresser was available for delivery only. I received several emails confirming date and timeframe. I get a call less than an hour in advance informing me my furniture will not be delivered since they don’t have it yet. What the actual **!? I took the day off and am 7 months pregnant dealing with worst customer service rep ever. Maribel is her name. Not once did she apologize let alone seem to care. All she said was she would contact me for re-scheduling. She clearly hates her job. If you find out your delivery is going through this terrible company, do what you can to use another one or perhaps pick up the item yourself if you can.

This company is just terrible. They have my item in their warehouse. I had to call them and make an appointment to get it delivered. After 7 days they call me and tell me they misplaced the item... They will call me when they find it. I asked for the manager and they didn’t want to transfer the call. Very unprofessional!

Like other consumers, I was told they would arrive 12-5 on a day I took off from work. I even called at 10am to confirm. They never show, never called and even 2 days later after leaving numerous calls, I only got info when I reached them. I was told they couldn't find the table top that went with the base for a table I had pre-ordered 6 weeks ago. If I could give them 0 stars I would. Request that your purchases NOT be delivered by them. The agent confirmed that they have been losing track of a lot of inventory lately.

I got an email on July 19 scheduling a delivery appointment (that I had to be home to sign for) on July 25 between 10am and 6pm. They never showed up, never called, will not respond to phone calls or emails. It's now evening, July 26 and the absolute lack of professionalism and basic courtesy has me wondering if I will ever receive my item. Zero communication, I literally have NO IDEA what is going on. Am I just out $700? Do I need to stay home so as not to miss a random drop off? What kind of people will be delivering to my home if they lack the decency of simple and respectful communication?

This is by far the worst company I have ever experienced. They do not care when the scheduled delivery date is. If you find out your package is shipping through Pilot, do yourself a favor and return it immediately. I promise it’ll take over 10 days from date of order to receive if you’re lucky. I waited until they missed the second delivery date. My package was supposed to arrive Thursday. Pilot didn’t call until Friday, scheduled for Monday and nothing. I called them Tuesday, they told me it’ll be there the next day, never happened. Walmart assured me it would be delivered on time, I will just have to go to Best Buy or Amazon.

The driver rang the bell, and ran out, leaving me with this huge heavy 3 panel window sliding door curtain 40 pounds outside on a rainy day to dragged inside the house with the help of a neighbor. When called the Pilot Freight Services in PA, the customer service representative blame the blinds company by choosing to deliver the item without the signature required and to leave outside, my question was, why ring the bell? Oh, as a courtesy to the client, was her answered. Why even rang the bell if you can not wait for the customer to open the door and actually delivered the product! Well I called the blind manufacturer and report it to them, they are not responsible for the way you conduct your deliveries to your company to be more professional and considerate when doing a delivery. Shame on you! Sincerely, Rose

Like so many others, I had a horrible experience! Day one: 3 to 7 pm. At 7:30 called to see where they were and was told, “Oh yeah someone was supposed to call you to tell you our driver ran out of time and can't deliver today.” So day two, was to be between 10 and 3. I called at 10:30 since tracking did not say out for delivery and was assured it was out for delivery. AT 2:40, I called to ask where was my delivery and was put on hold. The person came back to tell me that they couldn't get ahold of the driver but would keep trying and get back to me. Half an hour later a person at the local office called to let me know that my boxes never made it on the truck! “But I can get those delivered to you tomorrow!” Sorry I've lost two days of my life as it is and I do NOT believe you will deliver. I called Walmart and cancelled the order, letting them know I expected my full amount back, which I did receive. Pilot = Awful!

I order online all the time. Usually from Amazon. However I bought a $900 TV from Walmart.com. For large purchases Wal-Mart ships through Pilot. I did not know that. It took Pilot 2 weeks to pick up the tv from the Wal-Mart distribution warehouse. The first delivery appointment was set for June 27. They called me on the day and said they couldn't met their own appointment. New delivery date was July 1. I agreed. On July 1 they called me and stated they couldn't find my TV and wanted to change the delivery date AGAIN.

This company delivered three mattress sets to our brand new house and significantly damaged our house during the delivery. It is a national chain who outsourced to a local company. They dragged/pushed the mattresses across our wood floor causing scratches. They scuffed multiple walls; there are black marks everywhere. We submitted $1400 of estimated damages for repairs. It has been two months and they are making it extremely difficult for reimbursement. After multiple calls and emails for two months, I am still getting nowhere with them. I have called and emailed the supervisor who has never responded.

I ordered a workbench from Sam's Club and it was supposed to be delivered on May 16th. I waited all day and nothing. I called Pilot and they informed me that the item got to my local hub on that date but they only deliver to my area on Wednesday, so I had to wait a whole week to receive my workbench all beat up and boxes ripped to shreds! Then, when I called Sam's Club to return, they said Pilot would be calling me to come pick up the bad product and they would send me a new one. Guess what? Pilot never called but they did deliver a new one, all beat to hell and gouges out the wooden top that were very visible through the ripped up boxes. But hey, their delivery guys didn't see any damage so they wouldn't come back and get it. They blame Sam's yet admitted they should have never picked up boxes that were in that bad of shape.

I do not write reviews normally, however, I am just frustrated with the lies I have received in this experience. My order from Walmart.com was suppose to be a 2 day delivery. Somehow it turned out to be economy. Walmart.com customer care lied to me three time in regards to my order and status. Pilot customer service has not been very helpful either. I want to deal with the delivery. Got call at 7:44 am on my delivery date, in regards to Pilot wanting to postpone my delivery by a day than what was stated on economy. Deliveries in my area are on a Tuesday and Thursday, and my schedule appt was on a Wednesday.

Our package was supposed to get delivered Thursday. It never showed up so I called Thursday night and they said they would deliver it on Friday. Friday came and I called and they said it won't be able to get delivered until Tuesday.

Today is 05.11.2019, pilot has had my shipment since 05.04.2019, it took 3 days for my shipment to move 16 miles! Another 3 days to move 600 miles. Appointment scheduled for 10am-2pm -- they showed around 1:30PM. This was a large Dell Monitor, per Dell this was a fragile item that required a specialty carrier... The box looks as if it were thrown off a loading dock and run over several times, the end of the box was totally ripped off and open....WHAT? This is absolutely unacceptable, if this box looked this bad when it arrived in Richmond WHY would you attempt delivery?

Updated on 05/03/2019: I had been having a go round with Craftmatic and Pilot on getting my bed delivered. Today was the day. They arrived - ripped my neighbor's cable down and had to carry the bed from up the street to my house. They set up the bed but appeared to be in a hurry. I didn't get an owner's manual and, after they left, I found my mattress warranty floating in a puddle of water in my drive. My contract also stated they would remove the old mattress. They refused unless I paid $20 for the mattress and $20 for the box springs. I am not finished with Pilot yet. I have already called Craftmatic to get a quick lesson on how to use my bed and to tell them I still have the old mattress. I will call them back Monday to further advise them. I am not a happy camper with Pilot. I just hope I never have to use them again.

Gazebo from Big Lots was scheduled on Friday. I needed it changed to today l (Monday 4/22/19) and was given a time frame of 12-5pm without any issues and was told I’d receive a call from the drive a 1/2 before delivery. At 445pm, no call. I called the main number and they said it was out for delivery, the representative gave me the p# for warehouse where the item was coming from (helpful). I called the warehouse and they said it was on the truck and out for delivery. Further, the representative advised I was about 60 miles from them and I would be one of the last stops and that she would call the driver directly for a better ETA.

Unbelievable incompetence. 2 weeks to receive a pkg (18'x18'72') that FedEx would bring in 3 days! First a week to get from Wi to DFW, then it sat at DFW for a week, then passed off to some hillbilly cousin Leroy, who passed it off to his cousin Billy **, who's phone doesn't work, and my bed is probably sitting in the back of a Ford pickup at the starlight trailer park, until he can get some gas money to bring my bed. Pilot said, “We have to talk to you before we can bring it.” WELL WHY HASN'T ANYONE CALLED? Crickets... Then said it was passed off to Billy **, then his cousin, and they will be contacting you and gave me Leroy’s number, that wasn't working. If you buy a Wink bed, you better have it shipped yourself. Just look at the reviews for this place!!!

I ordered a large piece of equipment and the company I ordered it from used Pilot Freight Services, now I wish they had not used them. In this dog eat dog and competitive world of logistics I would think they would be more carefully with the freight that they haul. This was a high profile project that needed undamaged and delivered on time, this didn’t happen. Very disappointed. Wasn’t offered any above and beyond help with the matter, it was a phone call that said, "Do you want it damaged or not!" I would not recommend them for any shipping needs.

Ordered a deep freezer from Sam's Club on the 21st and it's still not clear when I will receive my freezer. They don't update or call when expected. I'ma just cancel the damn order and just go get it from the store itself. DON'T WASTE YOUR TIME OR ENERGY ON THEM. They really do suck! K. **.

A kayak was set to be delivered Friday from a window of 4-7. It didn’t show up, give them a call Saturday and they say they will have someone call me Monday. No one called. So I called them again Monday night, set up deliver for Tuesday the next morning with a window of 9-12. STILL NOT HERE!

I placed an order online and the company used Pilot Delivery for shipping. Scheduled delivery day comes and goes so I call and ask when I could expect the package. Pilot delivery gave me attitude and basically yelled at me saying they don’t have any such package on their dock yet the tracking said it was there. After calling the customer service and still getting attitude I decided to call the original company I bought from, told them what happened, and requested a replacement and asked if they could use a different delivery service other than Pilot (thankfully they will). If there was a way to give ZERO STARS on this review I totally would. I would not recommend Pilot delivery to even my worst enemies.

I have never in my life have so much trouble from a company. I ordered a mattress and box springs. It was supposed to be delivered on March 14th. It wasn't. Then ON Friday March 15th we get a call roughly 9 am stating they would be at our house between 12-3 pm. At 4 pm my husband called to see where our delivery was at. The gentleman told my husband we were marked down for not being home. (WHICH WE WERE HOME ALL DAY). The guy then told my husband he would call back in 10-15 minutes. Their guy said "it had been marked by mistake and that our mattress and box springs wasn't even on the truck." The guy then stated "the earliest they could get us our mattress was Monday when they came back down this way but if we really needed it they could bring it on Saturday."

You'd think that with a logistics company they would at least know the basics of how to get packages from Point A to Point B. Unfortunately with Pilot Freight, this is not the case -- it's far from it. Day after day floods of complaints from customers who either have not received their items roll in. If you have the misfortune of having an item being delivered by Pilot, you can expect the following:

Run from this delivery service if possible. After multiple emails, shipping the product to the wrong location, lying about expediting the furniture (after it was already 17 days delayed) and then "ghosting" me when asked for an update after they promised weekend delivery, I received an email from ROVE CONCEPTS (the company I ordered the $1,500 dresser from) stating that PILOT notified them they LOST the dresser and are unable to deliver it. My PILOT rep was: Nabeel **/ Operations. DO NOT EVER USE THEM.

Please please please do not use these guys for delivery!! Awful service and failure to communicate. I ordered a 75 inch tv and not only was it delivered late and broken the guy literally had his box truck spinning the tires leaving my driveway! He knew damn well the product was damaged. Do not use these guys. They are CROOKS!!

This company is not only rude but they lied and said they delivered the item. Also stated I refused item when they called to set up a delivery time. I asked what item. They said something I did not order. They had the wrong item. Told them that’s not what I ordered a few weeks ago but they still have not contacted Walmart or me about the item I ordered. Walmart is the worst as well to order from. Just order direct. Do not use Walmart and Walmart should not use this freight delivery company Pilot. And don’t get me started on the effort I had to put in to get a refund $1100. Still don’t have a refund and a month later still no item. I’m very upset.

Ordered a television from Sam's Club. This was the people responsible for delivering it. Had a tracking message it be here 2-14 at 6 pm. My neighbor found the "attempted delivery paper" floating in her yard. Called Sam's customer service - assured me it would be delivered Monday 2/18/19 at 6 pm. Called this person-called that number- only to find out they were closed for the day. Never will I order anything from Sam's Club. I will purchase in store. Not worth the hassle or aggravation!

I spent 6000 dollars on furniture and one of the guys dropped a piece of my end table on my coffee table and nicked them both. I filed a claim and the week ends only canceled the claim without notifying me! The bosses numbers I was given refuse to answer my phone calls or call me back. This is just a shame and so greedy it makes me sick!! I would not refer anyone to use their services or buy their furniture. I paid for new furniture not nicked furniture!

After seeing so many very negative reviews, I feared the worst when I was notified that Pilot Freight was the company that would be delivering my WinkBeds mattress from Wisconsin to New York. I had instructed my wife about what to do if the box arrived damaged. Thankfully, we had no problems at all, so I'd thought I'd post a review to indicate that at least some deliveries are handled fine. I received an initial automated email from Pilot on Thursday, 1/17, that they were handling my shipment from WinkBeds and would be calling me to schedule a delivery appointment. They called on Monday, 1/21, and said they would be doing deliveries in my area Tuesday or Friday. I chose Friday, 1/25, and they gave me a window of 12:30-4:30pm, and asked if I would like a call 30 minutes before they would arrive, which I said yes to. The driver called on Friday around 1:15pm and delivered the mattress at 1:44pm. The box was in perfect condition.

Where is my 100+ lbs package?! I provided simple instructions to deliver the item to the leasing office, however you deliver it to someone by a name who obviously does not work within the office. I am beyond pissed! I didn’t even receive a phone call or email regarding any issues or possible delivery. Horrible and not professional!

I saw several bad reviews on this company which I am sure are valid however I wanted to share my experience today January 22nd. My delivery window was set from 9am - 9pm. The truck arrived at 2:10 pm and were done unloading and setting up my Purple mattress by 2:20 pm. Although they did not call before they arrived they were quick and courteous.

I feel 1 star is too high for this company. If I could they would get zero stars. The screen on my $2000 TV was shattered. There was a gash in the box at point of impact that caused the damage. Now the retailer is out of stock online and I have to go thru a different retailer that is going to charge me $259.50 for shipping. I have video footage on my security cameras of the delivery driver dropping the TV off his dolly in my driveway and then picking it back up and putting it in my garage. I am going to be out time and now money because I am going to have to pay for delivery now. This makes for a poor customer experience. The TV was suppose to be delivered between 1/3/2019-1/7/2019 but wasn't delivered until 1/10/2019. I do not recommend this delivery company to anyone ever for any reason.

Scheduled a 9 am to 1 pm delivery appointment for a new TV a week in advance, but unfortunately they still missed it. To their credit the driver did call just after 1 pm and apologized for being late, and let me know they would be arriving in about 25 mins. Of course it was actually another hour, but if they were any good at estimating arrival times they wouldn't have been late at all, so that wasn't surprising. When he arrived the delivery driver was helpful and courteous when moving the box inside. Outer box had a couple of dents and tears but the TV was undamaged and working fine.

I had a table custom made from a restaurant company in another state. We were suppose to have the table by Thanksgiving. The shipping company first off didn’t show to pick it up. So the furniture company had to reschedule. Now it is picked up after Thanksgiving. It makes it to our city on a Sunday. They won’t even bring it till Thursday. I get a call Thursday that they lost it. I call back Monday to see if it was found. I was treated horribly. All the lady did was yell at me so much so I had to hang up. It has now been over a month since we were suppose to have our table. It is still lost and they will not even cover the cost for it. That is a thousand dollar table I paid for and never received what I paid for. I can’t even get the 300 dollar shipping cost credited. This is the worst shipping company I have ever dealt with and we have things shipped from all over. Everything makes it here. Never had anything like this. Do not use them.

Ordered a large television through Dell. Pilot delivery was a nightmare throughout. Took forever and I finally saw that the package had arrived after two weeks, so I scheduled a delivery. They give you a 4-hour window. I waited at home, checking the website. "Out for Delivery" but it didn't arrive. I called in the evening and they were rude and unhelpful, saying they didn't have the package yet.

First of all, if I could I would have given this delivery service 0 star, because that's what they deserve. I ordered a box spring mattress on November 28 thru Jet.com. And it said would be delivered by Dec. 7th. On Dec. 7th, I received an e-mail from Pilot Freight Delivery, saying they have the item, but to schedule a date to have it delivered to my house, since it needs to be signed. So, I picked the next available date of December 15, between the hours of 9 am to 1 pm. On Dec. 15, I decided to call at about 12:30 pm to make sure, the delivery is on its way. To my surprise, I find out, that they need to locate or find the freight in which my item came in. Was told, that I should receive a call in about half an hour, to try and deliver on that day. Did not hear back from anyone, and so 2 hours later I call back to find out the status, and they are still trying to locate, but can't give me a timing.

I bought a ** form **. They used a different delivery service (Ceva). We had no problems whatsoever with delivery, but the set did not work. ** promptly offered an exchange and shipped it later that night. Unfortunately they used this terrible shipping company. I was sent two emails (the second with a tracking number). It arrived in my city last Friday I heard nothing. I waited all week. No calls. No emails. We called today and the CS rep. I talked to "**" and she immediately (without any checking whatsoever) she began listing possible reasons for the delay. We had to ask her to actually check on it to which she replied, "I can try to call, but I don't think they'll even answer the phone", followed by silence.

I have an air compressor (from Amazon) that was damaged in shipping. I called Amazon. They connected me with Pilot Freight to schedule a pickup date. The lady at Pilot found me immediately in their system and advised me that they would have Atlantic Freight call me later that day to arrange for pickup. Two days later I had not yet heard from Atlantic so I called Pilot to see what the status was. A male agent at Pilot told me they have no record of me in their system. I replied that he is mistaken (since I already talked to Pilot two days earlier). Before I could finish explaining that his tone turned rude and he abruptly hung up. Those conversations are recorded - Hey Pilot supervisor - go play the recording and fire the butt head.

I received my package in excellent condition, on time and very professional. They called me a day before to let me know the package will be delivered next day between 12:00 to 16:00 and I received my large package (automotive hood) in excellent condition and in a very professional way. Thank you so much.

I have been waiting on a package for weeks. I have called the national numbers over 10 times without a clear answer. The service representatives have been rude, condescending and unhelpful. I ordered a Christmas gift from Best Buy which was given to Pilot for delivery on 11/26 with a delivery date to my home of 11/30. It's now 12/11 and there isn't a time frame in which I will be receiving my delivery which cost $90.00 to ship.

After waiting a week for my shipment to arrive, I finally took it upon my self to go to their distribution center since it is only a few block away from my job. I contacted the person at the front desks and made arrangements to pick up my item at their warehouse (to avoid an additional 3 days) for another carrier to pick it up and deliver it. After arriving at the facility to pick up my item I was called into the back to have a look. What I say was unbelievable. I had purchased a 85" TV through Dell and they chose Pilot to ship it.

I Ordered a new TV from Samsclub. A few days later I get an email telling my order has been shipped. Great! I thought, I should have it in a few more days. NOPE! Not even close. A week later I receive another email from this Pilot Freight Service telling me they will deliver my TV in another 2 weeks?! It was only coming from Philly?! Skip to another week and the tracking shows it only 72 miles from my house, and Pilot still tells me it will take another week or more to get here. It appears that Pilot is sending it over to a second shipping company, and it has 3 more transfers to make before it gets sent to me.

I bought an item from Dell and was very worried about getting my shipment after reading these reviews but I did not have the experience these people had. I did take a proactive approach to call and schedule my appointment. They gave me a 5 to 6 hour window. Understandable as these people are driving all over the state. I received a call around 430 pm. They said they would be there in 10-15 minutes. Got here in 20 minutes. No complaints there. My product was not broken and works perfectly. I feel it was a smooth process. Just letting people to consider when reading all these horrible reviews. I don't feel there is anything to worry about here.

So I had never heard of Pilot Freight, but when I saw that Amazon was using them as a 3rd party shipping company I was a bit worried. I have had less than great experiences with any shipping outside of the big boys of the industry. I decided to look them up and I was absolutely terrified after reading all of the horror story reviews of peoples experiences. My experience was so much the opposite that I felt compelled to leave my own review and balance out the scales a little bit.

This company lost a 400 pound palette with $1,000 worth of products. Since they have been unable to find it we are now out most of that money because their compensation for lost shipments doesn't come close to covering it. Absolutely never use this worthless company if you don't want to be robbed.

I was scheduled for a delivery today, October 27th, between 1100 and 1500 hours. I went to their website and confirmed the appointment was on the tracking schedule, and it was. I moved appointments and plans with the family so I could be at home to receive the delivery. 1500 hours comes and goes, so I call Pilot to check the status, because things happen and I figured they were running a little behind. I spoke to a representative, who informed me the shipment was never scanned and was not out for delivery!! She then tells me, they hope it can be delivered on Monday! I guess they think I have nothing do do with my time, including work and I can just sit around all day and HOPE they will do their job. How the hell is this company in business?? I will make sure to avoid any company in the future who uses Pilot for the shipping company! Unprofessional and unacceptable!! If I could give zero stars, I certainly would!

I ordered a 65in TV from Sam's Club with guaranteed delivery during my week of vacation. I thought that it was a bit odd that the tracking didn't update as often as I was accustomed to with other trucking companies but did not follow up. Finally the day after my TV was scheduled to be delivered and I hadn't received the delivery scheduling call (that showed on the tracking to have been made), I called Pilot Freight. They didn't have a clue where my TV was at nor could give any info on where it was last scanned. I called every day for the week that I had available and they were never able to supply a delivery date (nor even say where my $1000 TV was located).

I clearly would have never chosen this company but I was forced to by Walmart.com. I didn’t even know this service existed and was not told upfront by Walmart that this God-awful company would have any hand in my shipment. I received an email from the local Charlotte company that they would be delivering to the address but needed a signature. The window of time was small and during business hours when everyone is working! They would not budge and said Walmart needed to adjust address/signature. I called corporate to handle that part and was assured it was taken care of. I called the day before delivery because I had a feeling something was not right.

Reading the other reviews is comforting only because we all share a bad experience and it isn't just the oddness of the DMV or me. My husband and I ordered laminate flooring from Walmart and this company delivered lies, lateness and borked laminate. The first pallet of 12 boxes was 4 days late (we rescheduled with Pilot) once, and 1 box had been smashed on the corner. Ok. That can happen. The second delivery of 12 boxes was 2 days late getting to Pilot. They called to let me know and said they would call when the order arrived. No one called when it came 2 days later. I waited 2 more days, checked the webpage with my tracking number, saw that the laminate was in the warehouse, and called. The man said he couldn't get it to me for another 4 days. I pushed and he moved it up to 3 days.

In Dallas I called on 9/19 and spoke with Yanni to schedule a delivery of a Costco purchase for 9/21. Her driver called early 9/20 to deliver and I told him I scheduled for 9/21 and was unable to be home 9/20. 9/21 came and I waited through the 4 hour delivery window, but no delivery. When I called and spoke with Yanni again, she said I was scheduled for Thursday and had not been rescheduled. No apology, no care. Worst customer service experience ever.

There were two men who carried a mattress to my front door. However, for some reason I didn’t receive further assistance. They dropped the mattress off at the front door and immediately left after signature. I am 5’2, 120 lbs and I had to carry a Sealy mattress up three flights of stairs. Horrible.

I'm not sure where to start with these people. First delivery with these people I receive a damaged product. The replacement been sitting in their warehouse for 2 days. I had to call them to schedule a delivery. They refuse to have two people carry a 90 pound item plus some weight with the box itself. I spent discussing that with their manager and she hung up on me. The same company has to pick up my original damaged item and why not pick it up the same day you drop off the replacement because they want to make it more difficult for you and clearly waste the company's time and money.

They simply missed delivery window without any notification, when I called the office they were transferring me between different clerks (While on hold with them - they called me from other number and didn't say a word... just silence and hanged up). I value my time and don't have any tolerance towards some who's wasting it. If your driver is running late you must contact the customer. This type of behaviour is unacceptable, each delivery is time sensitive and must be treated with care...

Management is the lowest you can find. 1st they did not give the pickup information to the driver. After I called to find out how far was the driver after my pick up window time they found out the information was not sent to the driver. 2nd they lost my shipment. Manager Oscar is not a person to trust and employees like Daniel will just hang up. Cheap comes with a bigger tag. Stay away from this company. Corporate office does not care either they just tell you to open a claim.

They resolved all my issues fast as they could I should of gave them a benefit of the doubt When the man on the phone was rude it made me mad and it was a mix up on the shipping day but end the end they did good I had to go to the head man but he did good

So I was looking for tv deals online and I found Z9D for the price I wanted it for with tax. When it shipped I notice Dell was not using UPS but a carrier named Pilot Freight Services. Never heard of them. When doing my due diligence I was seeing on this site how horrible the customer experience dealing with the shipment process... Delayed or loss of shipments, products being damage on arrival. Just like anyone else I panicked and worried my 4000$ TV was going back in glass pieces to Dell because of poor care handled by "PFS". Surprisingly it went well.

My son needed a new bed before his family came to visit and our family members had to sleep on the floor because mattress was never ship to my address. It sat in the warehouse then sup. didn't even show no concern about it. One worker told me they had been out and I told them it's a lie. Someone is home 24 hrs. and I have cams to prove it. They hung up. I'm like wow never again and they're not accredit serv. I just found out so whoever you place an order with check to see if they use Pilot and ask for diff shipment methods. PS. Always damage goods.

I ordered a couch that was being delivered by Pilot Freight Services. I was given an estimated delivery date of 7/17/18. When I hadn't heard from them I checked the tracking to see that the couch was delivered to the airport on 7/14 and I was never contacted. I reached out to customer service who told me to call the delivery drivers directly. The first 3 times I called I was hung up on. I got through on the 4th. They told me it would be delivered on 7/18/18 between 9 am and 2 pm and I would be given 30 minutes notice. I got a phone call at 945 am that they were 5 minutes away. Luckily for me I work 7 minutes from home. I get to my apartment complex and they have shoved the box into the foyer of the front of my building, blocking the interior door as well as the outside door.

I had a very old, fragile painting shipped through Navis Shipping, and Pilot Freight was used. DON'T use either one!!! Navis Shipping did an incredibly crappy, negligent job of packing a painting. They used a very thin cardboard and ONE layer of bubble wrap!!! What a bunch of idiots!! Thank goodness the painting wasn't ruined. However, there was a huge gouge in the side of the box, came ripped right through. Did they not read FRAGILE?! Hence, the very old original frame was dented and paint removed. It is beyond me that either one of these companies stays in business! I could have done a better job myself, FOUR layers should have been used! Dumb and Dumber!!!

I ordered 2, large wooden expensive Blinds from Blindsaver.com. I was finally notified of a tracking number many weeks later- took a long time. The blinds sat at Pilot in Eagan, MN forever. Finally notified of a delivery from an offshoot company that Pilot passes off to. 1 of 2 boxes arrived. The delivery guy kept insisting there must be 2 blinds in 1 box! I opened to show him only 1. Anyway 2 weeks later- blind #2 is still “lost” and blind #1 had damage. Try call Pilot- lol- they have a gal answering the phone that doesn't know what's going on.

The couch itself is nice - the half that I got at least. This has literally been the worst experience with online shopping I have ever had. On my first attempt at this order, Amazon messed up by shipping only half of the couch and considering it an entire order. In addition, the freight company they used gave me a 12-hour window on a work day in which they did not show up until the very end of. I had to then get on the phone with Amazon to get a replacement order, in which I had to go through 4 different people until I found someone who know what they were doing to reorder my couch and take the half I had back. They made the mistake of shipping with the same morons as before though who, this time, gave me another 12-hour window in which they "attempted" to deliver it a week later.

This company is a fraud. Scheduled delivery and it never arrived. I called to inquire as to the status, and was told that I was never scheduled. Trent's attitude was disgusting and completely uncalled for. I paid for a delivery and expect a delivery at the day and time we agreed upon. I called back to tell them to return the delivery, as I no longer want it.

I made a $500+ item from the biggest retailer in the world and was given a delivery date by Pilot. The same delivery date was emailed to me on 3 occasions. I took off work to be there for the needed signature. I did get nervous when I didn’t receive a call confirming but thought it was just poor service. I was more correct than I knew about poor service!!

We purchased a TV from Sam's club, being first time Pilot customers we had high hopes. To start off, we had to take time off work twice to get our TV as the original delivery was not confirmed apparently and we waited in vain. When we finally unboxed the TV, the screen was smashed in several places. Not a big deal, things happen, so we arranged for a swap the same evening on 5/31/18. We are told a representative will reach out to schedule a pickup of the damaged item, and delivery of the new TV, both to occur at the same time.

If I ever go to purchase anything, and I do mean anything online and they tell me it will be handled and delivered via Pilot Freight Services or Berry's Air and Freight (Columbia, SC) I will not make a purchase! FYI Walmart uses both of them when shipping large items and you're not given a choice so if you order something large, ya best ship to the store if at all possible! Anyway, Pilot delivers the product from the warehouse in GA, to Berry's in Columbia on Friday, June 8th, so that they can finalize delivery with me. Between both Pilot and Berry's no one noticed until an hour before delivery that the box that Pilot left with them was now busted wide open and parts were missing and in pieces!!

I ordered 8 blinds from Blinds.com and these were shipped by Pilot Freight (If I knew it was this vendor, I would directly buy blinds from my local Home Depot). The shipping was quite slow. Finally one day I got a call from Pilot Freight said the delivery was scheduled on this Wednesday around 12:00-3pm (I double confirmed it was THIS Wednesday). I really appreciated they called to inform me about the estimated delivery time and then waited for my blinds at home.

Ordered 2 kayaks on the same day, 1 from Amazon and 1 from Wal-Mart. Got my kayak from Amazon (who scheduled the delivery as soon as I ordered it) a week and a half after I ordered it. Wal-Mart sent me an email with my tracking information and when it said it was at a warehouse in Michigan I called Pilot to try and schedule my appt, was told they don't have my item yet and they can't schedule my appt yet. So I wait to my tracking says it's at a different location, call again (by this point Pilot had already had my item for almost an entire business week) was told they STILL didn't have my item and couldn't schedule my appt.

I ordered a TV from Dell on April 23 and they promised delivery date was May 4 2018. It showed on the tracking site that Pilot had the TV at their Seattle location on April 30. However, the Pilot representative informed me on May 2 that the TV would not be delivered until May 7 2018. Since the delivery date was outside of the promised day (I would be out of town so cannot accept the TV), I refused delivery and asked Dell for a refund. Dell issued an RMA on May 3 but Pilot has still not deliver the TV back to Dell. It has been sitting at their TN warehouse since May 8. I am still waiting for my full refund from Dell (Dell would not provide refund until they have received the unit back). How could a delivery company provide such a poor service in today's world. I would not buy from Dell as they use Pilot to deliver their goods.

I ordered a freezer from Sam's online, and Pilot is the company they used for their freight shipping. When I received it, I could see there was a HUGE gash in the front of the box, and when I took the box off, the gash went straight through to the inside of the freezer. I contacted Sam's for a replacement, and when it arrived, there was once again, a large hole in the box, this time on the side, and when I unpacked it, sure enough, the side of the freezer was punched in and damaged. Sam's won't send out any other replacements, so they had to give me a refund.

I received my new tv (75") before the scheduled date, had to miss 3 hrs of work to receive it. The screen was broken, so now. I have to send this one back and probably miss 3 more hours of work to receive the replacement. The delivery guy was nice, but it doesn't matter how early you get the product to us or how nice you are while delivering the product if it is damaged to where it can't be used when you get it.

Pilot has also lost a 2500 dollar subwoofer that I had purchased... they keep saying it never arrived to them, when I have tracking that clearly shows it is in their possession. Looking at other people's responses this seems to be common theme with high dollar items. BEWARE!

Well I submitted an order on a walmart.com and this Pilot Freight was the delivery company. The guys of the delivery called me and told me they will not be able to bring my order to my door. This is the worst service ever. People avoid buying from walmart.com. They although are the worst customer service.

Today Pilot Freight delivered a freezer to my residence. Two very courteous drivers not only made the delivery but even transported it into my house with (their) hand cart. For a "transportation company", they went way beyond the norm in service.

I ordered a TV online same time I ordered a phone. Phone was delivered within the week as the original expected delivery stated. (Phone was not shipped through Pilot. Thank goodness.) My first delivery date was scheduled for March 3, with no tracking details for 2 weeks. TV just sat in California waiting to be picked up for shipment. Finally was able to track and my NEW delivery date was scheduled for March 16th. They said they would call a day in advance to set up appointment. No call was received. They just showed up and of course no one was home because we work during the day, we had to call them and reschedule. So now our new delivery date is suppose to be March 23rd. But we just decided to cancel our order.

Had scheduled a pickup for a TV that was being returned (for being defective). I had received the confirmation email on 8FEB2018 from Pilot stating they would be picking up my TV (packaged and ready to go) between 12-3pm on 13FEB2018. At 5pm, I called to see where they were. They had told me that they never dispatched the driver, and they could put me on the books for the next day. That means, had I not called, Pilot was NEVER going to pick up my scheduled and purchased pickup. They were just going to pocket the money and pretend it never happened. Never mind the added stress of rearranging my schedule for another day so that they could honor their business promises. Don’t waste your time or money on these frauds.

Pilot started out our business relationship by literally forgetting to pick up my washer from the Sears Outlet Center. After two weeks of waiting for it to be delivered, and then finally managing to convince someone that the tracking website wasn't accurate, they told me it had never been picked up, and blamed it on Sears for not being ready which was a blatant lie. They redispatched their driver who didn't pick up the washer for at least two more weeks, though I can't say for sure when it was picked up, because the website tracking information is meaningless, and the people on the phone are either clueless or downright hostile and won't provide information.

So I bought a TV from Wal-Mart. Took 5 days to get to Syracuse. They then had to call and set an appointment. The guy never called and said I didn't answer so I call him set an appointment for the next day. Pops up on my tracking info that the appointment is said for the next day and between 11 am to 3 pm. He then calls the next day and says, "Oh! I didn't set the appointment. It will come tomorrow." I'm a livid. I took today and yesterday off so I could be home a day to enjoy my new TV. Do not ship anything through them!!

Pilot picked my TV for return to Amazon on 12/04/2017. As of 12/30/2017, I have not received credit. When I contacted Pilot, they show the TV picked up on the 4th but the tracking stops there. Pilot rep sent a note to the warehouse asking for an update. You would think their system would flag showing no updates and they would be proactive. 4 weeks and still out 1900.

Pilot Freight is the absolutely worst freight company you could ever come across. If you want something delivered a week late and to have to deal with the worst customer service people, then go ahead and use them. I've never experienced a company like this company!!!! Rude from the word go and late, I never got my package to top it all off!!!

This is the worst shipping company ever. I ordered a TV from Dell on Black Friday and have not got it yet. Every time I call Pilot they tell a different excuse. I was promised this to be delivered to my house on Dec.4 and it’s Dec.9 and still no TV. I will never buy anything from anyone that uses this company as a shipper again!!! I think the worst part about it the people that work there act like it’s no big deal and don’t offer to help in any way. They just say it will get there when it gets there. Stick to FedEx and UPS. At least they do their job!!!

The Denver office has absolutely the worst customer service. The woman I spoke with on multiple occasions was rude, condescending and sarcastic. Aggressively answering your questions, she is the worst customer service agent I have ever had the misfortune of speaking with. And I know... I train call center agents on customer service skills. If you are going to continue to employ such a bitter human being, stick her in loading, where the general public is safe from her disdainful personality.

Wish I could give them ZERO stars, worst delivery company I have EVER seen or heard of. Twice on the BOL and on the box states 2 men are required due to the size and weight. They sent one man with a pick up truck, Extremely Unprofessional!!! The guy plopped it onto my sliding door base and the 700.00 Bathtub I have is cracked. They will not do anything to fix the issue!!! Even though they did not make the delivery as required. Elite... far from it!!! PS Pilot Freight Services is who farmed out the shipping to this horrible company! The only solution they offered was to not bathe for 6-7 weeks while returning the item, getting my $ back, then waiting for a replacement.

The customer service representatives were extremely rude and I mean beyond rude, they hung up on me, TWICE! I called them to schedule my delivery and they were rude! I've never had such awful service. I called back after being hung up on the first time and asked for a manager to try to get my problem resolved and address the issue of Tiffany being rude and hanging up on me but instead of getting a manager they put Tiffany back on the phone, who yelled at me and then hung up on me, AGAIN! Needless to say, I cancelled my order as they refused to deliver it and I was getting nowhere with this shipping company so I purchased my item somewhere else with a better shipping company. If you want good customer service and actually want your items you order to be delivered then do NOT deal with Pilot Freight Services for delivery!

Only gave 1 star because I couldn't give negative 1. Delivery was 4 days late and when I received it (television) the screen was busted in several locations. And the delivery charge was expensive. Don't use them!!!!

If you are in a rush this company will just your waste time. Paid for 2-day shopping. Label made on a Friday and order didn't arrive until Wednesday, never scheduled a delivery period with me then precedes to knock only and not being the doorbell @ 10 am all while never saying a signature is needed for delivery. Go to reschedule and the customer service sucks just as bad as the delivery service. Would never recommend. Previous item delivered by them came damaged if that shows anything about this company.

We contacted Pilot because FedEx and UPS (both Express and Freight) are getting very expensive. Because we ship quite a lot, we contacted Pilot to open an account. Their prices were great; especially compared to the other two I mentioned. The first item shipped was a piece of artwork. It arrived in a damaged crate. The back of the wooden crate was torn open! The driver refused to help the recipient open the crate to inspect for damage. The client is really upset with us and we will have to replace the artwork. Fortunately, it can be replaced. I would never use the services of this organization again.

Paid 335.00 for refrigerator to get delivered into threshold of home, didn't happen. I had to go to pick it up myself from Pilot. I asked about a delivery refund, I was told to call Sears where I ordered online. The guy pilot had a nasty attitude and stated that he tried to setup a delivery day. I never received a call, I had to call them to see what was going on with my refrigerator. I was told over the phone that he wasn't going to send his guys out to my home at 5:00 on or later because my address is at the very edge of delivery boundary. I don't get off work until 4:30 and it takes me a hour to get home from work. Really Pilot, you have been paid 335.00 to deliver 45 minutes from the Pilot delivery station/location. I'm trying to get a delivery refund. I see that Pilot has listed my delivery as delivered by them LIE. Sears outlet.com is working to see if I can be refunded my delivery fees.