National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed May 25, 2017
Service persons were very clear and helpful. Both women that I spoke to took their time to go over forms and to stop and answer all my questions. They also went over any questions I did not understand to ensure I had the correct information. Thank you.
Reviewed May 25, 2017
It was a very easy process. Everyone was very professional and never made me feel uncomfortable. I would recommend to anyone!! I have a great peace of mind and am glad I will be out of debt in 3.5 years.
Reviewed May 25, 2017
My service rep Nathan ** was extremely professional and explained all the details of the program when we spoke. He was courteous and answered all the concerns and questions I had before I enrolled in the program. National Debt Relief also went over the details of my agreement again just to make sure I understood everything entailed.
Reviewed May 25, 2017
Excellent communication and I loved the way everyone I spoke with cared about my situation! I appreciate everything that was offered to help me move forward with my life. Thanks for helping me! Thank you, thank you, thank you!!!
Reviewed May 25, 2017
I was struggling with extreme amount of debt and found National Debt Relief online. They've been good however, it doesn't seem to have affected me at all. I'm still making the same amount of payment, just a different place, then things will start clearing up. I've been using them for over a year now and I'm still waiting to see if anything actually comes up or if it pays off at all. I haven't seen any positive aspect of it at this point so I'm wondering if I'm wasting my time.
Reviewed May 25, 2017
I could not get a consolidation loan so instead of filing bankruptcy, I chose to go for a relief help with National Debt Relief. They explained what was going to happen, how they would go about it, what the cost would be and how long it would take. They also asked me about my debts and income. They filled out the paperwork, did an assessment and sent it to another guy to make sure it was feasible for me to do that. It was hard and stressful for me at first but so far, they've been good with me in explaining everything and working with my debt collectors which made everything easier. I've recommended them to one person and she is currently in the program now.
Reviewed May 25, 2017
The online reviews from previous consumers convinced me to go with National Debt Relief. When I initially called, a gentleman took the account up for me. He was very friendly. I asked about the process and he provided me with a lot of information. He also informed me that once all the accounts were paid up, all the negative feedback from the creditors would be removed and I would gradually see my credit increase.
But then months later, I spoke with another representative who said that's not the case. It would be up to the creditors to remove all the negative feedback. I said that wasn't what I was told before I set up and that I would not have went that route otherwise. He just apologized and said they don’t go back. They said one thing before I set up the whole account and then when I'm well into it, they say something different. That just threw me for a loop.
Another thing that was not made clear to me were the fees. Before actually starting, they just told me I'll be paying over $2,000 in fees. Initially, I thought that's a lot but then I wasn't give a great detailed breakdown of how much the fees were or what they were for until much later. Then I saw all these other different fees. I didn't expect that and it is more than what they had estimated initially. But I felt I just had to get it done and once it’s finished, I’ll be fine.
The best part of it is that they do work rigorously with the creditors to try to get a settlement and there is continuous communication between them, the creditor, and the consumer. Plus, they kept correspondence with me. They let me know when a creditor has agreed to a settlement offer and I had the convenience of going online to check what the settlement offer is and whether I wanted to accept or reject it. Then I can make payments towards it to pay it off.
Reviewed May 24, 2017
The experience with the customer service rep was amazing and very informative and knowledgeable. I hope the rest of the experience along the way is easy as everything was on the phone. If I have the chance to rate later on I will! Thank you and would recommend so far.
Reviewed May 24, 2017
Everyone I have spoken to so far is very clear about the policies and procedures of this program. Everyone is also very well educated and versed in debt relief matters and all the questions I had were answered truthfully. I am very pleased to be using this service.
Reviewed May 24, 2017
Everyone was very helpful. Even though I had bad cell phone reception they always called me back right away. Carter ** was very personable and made me feel very welcome in this unfortunate situation and still remains wanting to help me out if I need it. I wish all companies I have dealt with were this friendly and quick for action. What a relief.
Reviewed May 24, 2017
My contact person, Shomari ** was highly professional, and informative as he signed me up for the debt relief program. This has relieved a mountain of stress from me. Everything had become overwhelming, and to think that there is actually a business out there willing to help is amazing.
Reviewed May 24, 2017
Response time was great as well as John ** who's my Certified Credit Specialist. He was easy to talk to and explained everything in detail. I feel that he really want to help my family out in or time of need.
Reviewed May 24, 2017
Annie ** did a very good job of explaining the program to me. I am going to have so much relief, now that I have decided to go through your company. Give Annie a big HURAAA & thank her so very much for all her help & comfort that I now have.
Reviewed May 24, 2017
Joe was very helpful and polite. He explained things pretty well. The 2nd guy was very helpful also. So far the experience with National Debt Relief and been a good experience. I hope the help continues throughout the years. Thank you for the help.
Reviewed May 24, 2017
Patrick ** was a great help! He was sympathetic to my situation, explained the entire process very clearly, and provided a satisfactory solution that I think will work for me! I'm excited to start with NDR, everything has been super smooth and easy so far!
Reviewed May 24, 2017
This has been a very satisfying experience. It was totally painless and I was dealing with two very professional ladies that were very helpful. I would recommend National Debt Relief to any of my relatives and friends. Thank you so much!
Reviewed May 24, 2017
I'm so glad to be helped by NDR. Wilson ** and the other staff members were patient and very helpful. With Wilson's guidance I was able to give him the list of my creditors and able to get started on this program quickly. I have peace of mind knowing NDR is helping me negotiate the payoff of my debts. Thank you!
Reviewed May 24, 2017
I just reached out and signed on yesterday with National Debt and my experience is already following a positive path. I feel informed and completely guided, and most importantly I feel comforted by the team members when expressing my fears and concerns. Thank you so much!
Reviewed May 24, 2017
Customer service people were very nice and informative. If I had any questions to ask, they were very helpful. I just started with them so see what happens in a few months. They was really easy to talk to. Always told me their phone and time to reach them.
Reviewed May 24, 2017
Knowledgeable, friendly, and fast! Wade ** was great to talk to and the way he explained all aspects of my options, made it easy to decide what to do. I am most certainly recommending anyone I can to this company!
Reviewed May 24, 2017
Great communication and skills to lead me in the right direction of getting my life back debt free. All of the business associates that I have talked to so far have been exceptionally professional and actually on my side to get the debts resolved.
Reviewed May 24, 2017
I am please with the persons I haven spoken with and have assisted me in getting some relief on my debt. Excellent service. I like the legal team that I will have if need to assist in any matters that may come up. I also like that I have access to review my account.
Reviewed May 24, 2017
It has been a great experience to date. The counselor is knowledgeable and helpful. He did not judge me or make me feel bad for the situation I am in. They cover every detail and make sure I understand. Because I'm working with this company, I have been able to cut my cc payment down drastically so that I can start living again and stop worrying.
Reviewed May 24, 2017
The person who helped was very good and he explained everything in complete detail that made the whole process easier than I thought it would be. Even the welcome call was a pleasant experience and the questions I asked were answered very politely and easy to understand the answers.
Reviewed May 24, 2017
I decided based on reviews I gathered online. It was ranked #1 so with that my faith was sealed to work with these guys. Disclosure and transparency is very important to us. This predicament happened because of an accident at work. 10 months now my husband has not worked whereas before holding 2 jobs. Hope we will free of debts sooner than 3 yrs!
Reviewed May 24, 2017
It was excellent, very helpful. They help me understand everything that was going to go on. It was a pleasant experience. I look forward to being debt free and have some financial freedom in the near future and be stress free for the first time in a long while. I highly recommend them to anyone.
Reviewed May 24, 2017
Eric was great at explaining the program and the Welcome Call was clear. I will be out of debt in three years which was not even a possibility before this program. Thank you for the opportunity and the peace of mind this has given me.
Reviewed May 24, 2017
Excellent experience with well two qualified woman. They were a great help to me. Didn't rush and took their time and made sure I understood every aspect of this. I felt comfortable and understood this process of my getting to be debt free. I really appreciated all their help.
Reviewed May 24, 2017
I wanted to reduce the amount that I owed so I decided to look into relief help. National Debt Relief helped me out. Their team would tell me whenever something was paid off. They were friendly, helpful, and knowledgeable as well. The cost of the service was all right. On the whole, I'm happy with the results.
Reviewed May 24, 2017
I called National Debt Relief because I was in some serious debt. I was informed about their program and they handled my questions. I was quite satisfied. I then gave them an outline of my debt and they got me qualified. I speak to one of the service reps every time I call them and they're very courteous and professional. Working with them got me relieved. They're chipping away my debt, and it took a big stress off of me.
Reviewed May 24, 2017
I was given NDR's contact by a friend. I had some credit card issues in which I was struggling so I reached out to them through email and by calling them on the phone. Their team has been extremely friendly, courteous, certainly knowledgeable and professional. Working with NDR has relieved me from a lot of stress that I was having due to financial difficulties that I was facing. It has given me a better hope of the future and I'm able to breathe now.
It's a very fair cost in relationship to the quality of the service. It's a great balance and they really take care of me and my needs. I was dealing with a lot of pressure. They take that off and lift the burden. If anybody is in a situation financially that they can't independently solve on their own, National Debt Relief is a great support, service and help. I can attest to that. I'm 100% out of debt in a year’s time. We're all Americans and in this together. Financially, we get into situations where we may not be able to help ourselves and they lend a hand to that. Overall, it was an outstanding and professional service from NDR.
Reviewed May 23, 2017
I'm very happy with your services. I feel that Tia was very empathetic with my problem. Once again thanks for everything. I will definitely refer this company to any of my friends and family who are having trouble with their finances.
Reviewed May 23, 2017
The customer service we received was outstanding. They made us feel like somebody really cared about our hardships and were willing to help us with no judgment or delays. We really appreciate the follow-up after the approval process and how carefully the entire process was explained to us. Everything was done quickly and our approval sent to us within a couple of hours. We're looking forward to ending our debt within the next 36 months.
Reviewed May 23, 2017
Kar ** was very patient and professional. He was able to answer all my questions in a manner that was easy to understand. This was not an easy decision for me to make and he made me feel better about my decision to get out of debt with some assistance instead of continuing to do it my way.
Reviewed May 23, 2017
All my questions were answered in a professional manner by Kyle. I feel very comfortable with all the answers that were given to me. My only downfall, I do not like my accounts going delinquent. But I understand the process. Thank you for being patient and explaining all.
Reviewed May 23, 2017
Great experience so far!! Everyone is very nice, knowledgeable, understanding and they answered all questions that I had!! The payments that were set up are far more manageable and I can finally breathe!! Thank you!! I can't wait to be debt free!!
Reviewed May 23, 2017
So far everyone has been so helpful and supportive. Everyone I have spoken to have explained everything and answered my questions to my satisfaction, thanks again for looking out for my best interest with what I am sure will have a positive outcome.
Reviewed May 23, 2017
The agent Mr ** is very professional and very happy to work with him. Just want to see how this program will influence on my credit score. Good company, nice people. Will introduce to my friends for everything they need. Service is very good and at high level. Help people not only money issues but the real life.
Reviewed May 23, 2017
I enrolled in the program today. Everything was explained to me and my husband. Looking forward to having a pleasant experience with National Debt Relief. The representative was very helpful and patience with all my questions. The follow up call was helpful as well.
Reviewed May 23, 2017
Very excellent customer service. Very professional. I would highly recommend their services. AAA+. I am very pleased that I found this company. Stress relief went down 50 percent. Wish I knew about this company before. I checked online and their BBB rating is very high. Very important for credit repair with prospective clients to repair their credit and credit rating.
Reviewed May 23, 2017
My customer representative Chris was always understanding, communication was very clear on all aspects of the program, along with being very knowledgeable. I look forward to the support that I will have over the next 53 months in becoming debt free. Thank you!
Reviewed May 23, 2017
So far things have done well, but I'm just starting my journey. I look forward to my finish line. They have been helpful setting up my account, and keeping on top of things. If all goes well I will be done in 4 years, not 19. With their teams support I'm sure I will make my goal.
Reviewed May 23, 2017
All subjects were covered in detail, and any questions were answered immediately. End result was a plan even better than I envisioned. The process was much quicker and easier than any previous financial contracts I have had. The associate was understanding and knowledgeable at all times. I am glad we picked this company and it is easy to see why you have an A+ rating with the BBB.
Reviewed May 23, 2017
From the first call to our Welcome Call, the customer service and attention to detail has been amazing. Mahalo (Thank you) Nikki ** and the rest of the NDR team for all you do to help people like myself in need to be debt free! We are truly blessed to have you in our lives!
Reviewed May 23, 2017
Ivory ** was the individual that reached out to me and guided me through the process. She was very friendly, knowledgeable and patient. She answered all questions thoroughly to my understanding. Process was completed in short period of time. I was very happy with Ivory ** and the NDR experience and would recommend this to my friends and family. Thank you for taking me through an unpleasant reality of life and making it less painful and stressful.
Reviewed May 23, 2017
Claudeen ** was a pleasure to deal with! I was hesitant to get started but researched NDR online. She answered all my questions and made me feel comfortable with the process. I hope to have all my debt settled over the course of 4 years and hope to move on with financial independence. I would recommend the services of National Debt Relief to anyone that needs it.
Reviewed May 23, 2017
I was swimming in debt and I needed help. National Debt Relief sounded like the best company and they had good reviews when I looked them up on the Better Business Bureau. It's been a very easy and smooth process. Everything was emailed to me and I did everything online. I was able to do all the signing and everything online. Then they contact me with either online or by phone and it's been an excellent process.
I had some problems that I had been contacting the representatives about but it wasn’t anything they did. It was because of a debtor that I was having a lot of trouble with and was threatening legal actions. Whenever I would call in to National Debt Relief, they went above and beyond reassuring me that there was nothing to worry about and let them handle it. Everything there has been amazingly wonderful and I am very grateful to everyone. It's a life-saving experience and National Debt Relief has allowed me to sleep a lot better at night.
Reviewed May 23, 2017
I debated reaching out for help in regards to my credit card debt. NDR is very transparent from the beginning. Paying off my credit card debt in 30 months versus 20 years is a no brainier. I'm thankful that I took this step.
Reviewed May 23, 2017
Very helpful in explaining to me when I have questions. The representatives that I spoken were very clear on what I need to know, if I have questions there was info that I can get in contact with. I was able to get all my question asked and was given some samples to what the scenario would be like. As for myself, I like to get my questions explain to me that I understand or else it's not help for me to know what is going on with what I am participating in. So it's very helpful that there are service like this that can be available to me.
Reviewed May 23, 2017
I would like to thank the representatives at NDR for helping me get back on track with my credit. I greatly appreciate the hard work, dedication and honesty this organization has put forth in assisting me with my financial matter.
Reviewed May 23, 2017
I just started my program here in National Debt Relief, and I'm debt free now... But still looking for the results what's gonna happen in the future. I believe National Debt Relief definitely can resolve my debt. I trust them.
Reviewed May 23, 2017
I would recommend this service to everyone who needs it. NDR is very helpful, very informative, and they were extraordinary responsive to my need and situation. I really appreciate the care and concern in my time of need. I definitely made the correct choice by picking NDR as the company to work with in settling my debts with my creditors.
Reviewed May 23, 2017
Even though we are just starting this journey with National Debt Relief, they have been nothing but friendly, understanding, and reassuring. My husband and I wish we had contacted them months ago! We can finally look forward to a retirement together free from crushing debt.
Reviewed May 23, 2017
Great service. Great help with step-by-step in procedures. Knowledgeable and friendly. Attention to details and very patient with new clients. Very efficient in explaining and asking about all information. Will recommend this company to my friends as well. Not many companies can actually do what they say with credibility. Very happy and satisfied.
Reviewed May 23, 2017
I'm overwhelmed with my credit cards and I couldn't pay them, and I had health reasons too so I did my own research through the internet and found National Debt Relief. I emailed them and I got a response immediately. Their rep sent me all of the information and pamphlets via email, I signed everything and we started the ball rolling that way. And every time that there was a deal to be made, they would contact me first via email and then I'd call and we'll schedule it at that point. It was great and easy. Things were handled very appropriately and promptly, and they were always able to answer my questions. As soon as the email was sent, they were on top of things.
Reviewed May 23, 2017
I called National Debt Relief and I like what they explained to me. I’m very comfortable with it and I have less stress after dealing with them.
Reviewed May 22, 2017
When I initially contacted National Debt Relief, I was nervous. After talking with them on the phone I became more confident about the decision to allow National Debt Relief to assist with my credit debt. So far everything is good and I feel great about making the decision to get help!
Reviewed May 22, 2017
I was glad to call National Debt Relief. The people who I talked to were very nice, kind and helpful. They walked me every single step to the program. It was very precise. No wonder the National Debt Relief is the one in the state because they had helped a lot in their fin ancestors worries. Thanks.
Reviewed May 22, 2017
Explained everything...answered all questions. Fast call back. Brain even explained things twice...email us back fast...sent all paperwork through email and called us back ASAP and answered more questions for us. Made us feel like we are doing the right thing for us at this time.
Reviewed May 22, 2017
First time to do this and hope the last time. Everyone I've talked to was very informative on everything. I would recommend giving them a try. The amount of time to get out of debt is incredibly awesome. It would take years to pay off debt with just minimum payments.
Reviewed May 22, 2017
Quick and easy to understand, not sure how it will all come out but, has to be better than trying to do it all by myself. Glad I made the call. Have only had one problem so far. One of my creditors is calling my husband's phone when he has nothing to do with this account! Emailed for advice and received quick response.
Reviewed May 22, 2017
This is the best way to go when there is a family hardship. I am finally able to sleep at night without stress. I also know that I now have the help to get my debts taken care of and I am not in this alone. I would recommend this to anyone that needs some help getting their life back to a more normal state.
Reviewed May 22, 2017
I looked into relief help when my bills were getting more than I could handle. National Debt Relief's representatives called me periodically to let me know what’s going on. And then they explained step-by-step what’s gonna happen, when it’s gonna happen, and how it’s gonna happen. They broke it down quite nicely too. NDR has been very professional and working with them has helped a lot. I'm glad that I found them and now I'm getting everything on track.
Reviewed May 22, 2017
Great service! The Information given was very clear. Representatives were very friendly and Customer Service excellent!! All the information was provided and were very patient with all the question. They walk you through the whole process, guide you and reassure how things will be. Definitely will recommend the service I got from National Debt Relief.
Reviewed May 22, 2017
We had a lot of debt. We were paying it and we tried to make it as long as we could on just my income. My wife was in school and we got to a point where I couldn’t do it anymore so I finally cracked. It took me about three years to finally realize that we needed some way to get a relief so we got in touch with National Debt Relief. I get periodic calls from them to update all my accounts and let me know where I stand, what bills are being paid off and then if there’s any way I can add extra so we can start looking into closing the other accounts out. They work with me as far as they wanted an 'x' amount per month and I couldn’t do that. It was better for me to do by paycheck and they worked with me on that so that helped me out. National Debt Relief has relieved a lot of financial stress I had and tension in the house. It was a relief and a comforting experience. I’d recommended them to a family member, a friend and to anybody.
Reviewed May 21, 2017
The agent I talked to on the phone at the first contact was quite helpful and reassuring of my debt situation. He explained the debt relief program in detail which gave me comfort. In taking my details for the application to check my qualification for the program he was quite polite and understanding and showed care for me as a person needing help. This was greatly appreciated by me!
Reviewed May 21, 2017
I've been working with National Debt Relief for eight months and the process has been good so far. I just complied with what they needed. I felt like they were very good in answering my questions and I would recommend them.
Reviewed May 21, 2017
National Debt Relief was the first company that I really investigated in-depth and their respectability appealed to me. I do 90% of my communication with them by email and they respond quickly. Working with NDR has affected my life in a positive way. When you're watching a clock, it seems like it drags, but I know things are being done. The experience has all been positive.
Reviewed May 21, 2017
I looked into getting some relief help to have everything consolidated. National Debt Relief contacted me once I filled out the information and just started going through it. They were informative about the process. Working with them has affected my life positively and they'll stay in contact with me. I now have more peace of mind.
Reviewed May 20, 2017
My experience with Consumer Debt representatives was superb. The representatives was very professional and explained every detail about the process of the program. Cannot comment on anything else, because it hasn't been a week since I have been dealing with National Debt Relief.
Reviewed May 20, 2017
They are very knowledgeable and helpful representatives. I felt I was being listened to and was able to express my concerns. I believe the team can get the job done and I will have an opportunity to purchase my home when I am done with the program. I just want to thank the staff for their time and patience.
Reviewed May 20, 2017
It will be a year for me being with National Debt Relief in July and they have paid out two creditors so far. The creditors don’t call anymore and I reckon National Debt Relief is doing what they said they were gonna do. However, I thought they’d pay off all of the credit in one time when I first started but it doesn't work like that. Still, it's been a fair experience and it went through okay. I would recommend National Debt Relief.
Reviewed May 20, 2017
The team at National Debt Relief seem to be a little bit rushed. In the couple of times that I have either called to ask questions or been on the phone with them, I got the impression that they were trying to hurry and get me to finish up whatever my question was or get me off the phone. But other than that, they were polite and it wasn't too bad with them.
But working with NDR was not exactly what I imagined. I expected the process to take quite a while. It makes sense that it would take a length of time. But I didn't realize how negatively it would affect my credit score in the beginning. I got those notifications over and over again on my credit score. It's dropping lower and lower because of late payment. That was one thing that took me by surprise. Part of it was due to my ignorance with the program itself. I didn't realize that was how it worked and didn't understand the process going in as much as I would have liked to. It wasn't explained to me at all as far as that goes.
I assumed, which was my fault, that they would contact the creditors immediately to let them know that I was in the process of working with them, rather than needing that length of time before contacting any of the creditors. I didn't realize that they don't contact the creditors until they are able to work out an agreement. So, in the meantime, those creditors don't hear anything, and when they finally get a hold of me through other avenues, then they're really frustrated, which is understandable. During this process, it's very discouraging knowing that all those accounts are still out there, although I didn't expect all the accounts to be cleared immediately. Nevertheless, NDR was definitely a big help in taking care of those debts.
Reviewed May 19, 2017
Everyone that I spoke with was very patient and really thorough in explaining things in layman's terms. I feel comfortable calling and I appreciate how courteous I have been treated. I'm so relieved to feel like I can trust this company!
Reviewed May 19, 2017
The entire process was fast, transparent, and easy. It was a pleasure working with Lisa and others on the team at National Debt. I was referred by an existing client, who also had good things to say about National Debt. I have been struggling with the debt for a while now and just getting them all consolidated under one umbrella is such a relief!!
Reviewed May 19, 2017
IGOR ** who assisted us from the start was very very helpful. We had no prior knowledge of your company. IGOR told us everything about this program in understandable language and much patience. We are looking to the future with hope again. Igor, from Bob and me we thank you and wish you all the best.
Reviewed May 19, 2017
All questions answered and they really helped me feel comfortable about the entire process! I believe it was the right decision for me and I trust they will fight hard to free me of debt. I would recommend the National Debt Relief program to anyone!
Reviewed May 19, 2017
Staff is very professional and helpful. They gave me ample time to ask questions and made sure that I understood details. I definitely recommend them if you are needing professional help and a winning team on your side. The staff updates you as needed through the process.
Reviewed May 19, 2017
Very pleased with the way business is conducted and how much time and effort is put to make sure that clients are fully aware of process and steps which will take to successfully get out of debt. It is very helpful to know that there is a light at the end of the tunnel. Thanks.
Reviewed May 19, 2017
Every aspect of the program is explained to you. The associates are polite and seem to have a great knowledge of the National Debt Relief program. I called them because on their website they are list as BBB. I was happy with the feedback that I received. I joined the program after just one phone call.
Reviewed May 19, 2017
My bills was beginning to literally stress me out until I heard about NDR. Teneesha and Christina was very nice and very understanding. They took the time to really explain everything I needed to know. They never cut me off when I wanted to ask questions. I feel such a big relief now that I know I can pay my bills without going over my means. I highly recommend their service to anyone out there who's struggling. I truly thank them for all of their help.
Reviewed May 19, 2017
I had a credit card debt that I knew I wasn’t going to be able to pay. So I called National Debt Relief and listened to what they had to say and it seemed all legit and fair and so I went with it. I’ve been with them for three years and my whole account should be done in July. What they do is negotiate with all of my creditors individually. I make biweekly payments and when they have a certain amount in my account, they work on negotiating with someone and when they come up with an offer for them, the creditor agrees to that. They then contact me and make sure that it’s okay with me before they go forward with it.
Working with National Debt Relief has been very helpful. They contact you when any new update or anything’s changing. Every time when I call in, they ask if I can up my payment or tell me, “Let us know if anything happens" to "Where we might need to adjust your payment if you come in to some kind of financial hardship like getting ready to probably be laid off." So if that happens, then I’ll contact them and they may lower my payment and might stretch it out just a little bit longer. They work with you on that.
It does make my credit score go down because it shows that I’m not making payments to those creditors. They tell you before you sign up for it, “If you think you’re going to be purchasing a vehicle or something like that, you might not want to do that or know that you’re not gonna be able to do that once this starts because your credit score is gonna be hurt.” I would have to rebuild it. But once it’s all gone and paid off, then it will start showing just all of my regular every day or monthly payments towards other things that go towards my credit score and then they’ll eventually rise on its own. I could go out and get another credit card to make it get better faster but I’m not going to do that. They’re very tempting.
Reviewed May 19, 2017
I was trying to get rid of a couple of credit cards. I went through National Debt Relief's process and I did not have any difficulties at all other than coming up with the money. Their reps are really good and when I've had to get back with them a couple of times, I've gotten right through them. They've done good and I'm happy with them.
Reviewed May 19, 2017
My dad had a lot of debt so he wanted to consolidate them. I researched different companies online and I was the one who told him about National Debt Relief. We had six credit cards but they only took care of two which I don't understand because they gave me a two-year timeline that everything's going to be done. We're about to hit the first year so I'm trying to find out how we're going to finish the rest of the credit cards before the two year mark. Also, there are some credit cards where the balance is really low so I'm wondering why we aren’t paying those off first. But generally, they were very friendly and helpful. They're a good company to work with.
Reviewed May 18, 2017
I had a great experience with everyone. They were very clear on what will be done. Everything was covered and always asked if I understood what I was being told. They also told me what I was to expect to receive in the mail and email. They were very friendly.
Reviewed May 18, 2017
NDR presented everything clearly, allowed me to clarify any questions I had and they were always very positive and friendly! I feel a huge relief by getting this help and I look forward to being debt free! I like that there are no surprises! Thank you.
Reviewed May 18, 2017
I found the personnel with National Debt Relief to be very professional, courteous and clear about their process to help. I would recommend their services to other people I know in the same situation that I have found myself. It has been a really positive experience.
Reviewed May 18, 2017
After kicking the proverbial can down the road for too long, the stress of overwhelming debt finally lead us to NDR. The process was streamline and the customer service was excellent. Taking action was the best decision we could have made without getting a lawyer and declaring bankruptcy. We look forward to being debt free in the near future.
Reviewed May 18, 2017
Very informative. I appreciate the review and disclosure of information so we are truly informed. Downside is that some of the phone reps sound like they are just reading a script. So could be more human interaction. Other than that, overall a professional company.
Reviewed May 18, 2017
Was very pleased with the whole experience. Of course I was nervous but this was addressed by Scott and I felt reassured. All areas of program were explained and repeated to make things clear. So glad I chose National. Then Jason was also professional and clear about how program works.
Reviewed May 18, 2017
Everything possible was done to expedite and enhance my experience. I was made comfortable with my decision and fully informed of each step of the process. The agents were very knowledgeable, helpful and supportive. I would definitely recommend this to anyone needing this service.
Reviewed May 18, 2017
I was extremely impressed with the outstanding customer service I received from Eric **. At first, I thought I'd have to file for bankruptcy or take a personal loan. Eric reassured me that this program will be good for me and even answered a ton of questions via email. The accommodation I received from him was impeccable! I am happy to begin a new journey to a debt-free life. Thank you, National Debt Relief!
Reviewed May 18, 2017
I was surprised at how helpful Paul ** was. He went above and beyond. I really appreciate it. I was really nervous because I came from another source that was terrible. I just had a talk with another associate and he was also very helpful.
Reviewed May 18, 2017
When calling for help everyone was really nice and answered all my questions with no hesitation. They made it quick and easy and went into details about the program and if I had any questions or concerns they didn't hesitate to help. I am extremely happy with the decision we have made to go through them and I highly recommend them to anyone!
Reviewed May 18, 2017
This program has given me the opportunity to reach my financial goals. Working with Yan ** was spectacular. He was very understanding and helpful. I don't feel that there is any need for improvement in any of the areas. Everything was very clear and I feel like I got the help that I needed.
Reviewed May 18, 2017
National Debt Relief said they could get everything, what I’d be paying off, and I decided I like to do it that way. The team members told me one thing and couldn’t do it so I thought they would go to lenders because they work with them and get it all paid off and go through that. Whenever they called me back to tell me anything, they just put it on my email. That was fine with me but they could have called and said it. So far, so good. They just go ahead and get everything done like they say. That’s all I want them to do.
Reviewed May 18, 2017
The customer service at National Debt Relief is awesome. Every time I call, they don't hesitate to answer my questions. If I don't understand something, they explain it thoroughly for me. I logged on to their site one day and it said the settlements were 50% completed. And they have two more where they have to get the okay or the settlement amount.
Reviewed May 17, 2017
Carmello ** explained the program thoroughly and very professionally. He reassured and instilled confidence that this program was a good resolution to my problem. The team thoroughly explained the program and reviewed what I can expect. I am very happy and wish I had called months ago.
Reviewed May 17, 2017
Extremely Friendly and Knowledgeable folks that are not intimidating, but strive to make you feel comfortable about the process of Debt consolidation. Felt bad about having to call for Debt Relief, but they took that away from the first conversation.
Reviewed May 17, 2017
I had a great experience with National Debt Relief. Their customer service is outstanding. They are very informative and helpful. I would recommend them to anyone in need of debt relief. Overall, I had a great experience from beginning to end.
Reviewed May 17, 2017
I found myself in a jam. I was old enough to know better, but a family emergency kept me from thinking straight. I worked with Ben ** and I could not have asked for a more knowledgeable and patient person. I was not always on top with the computer and he explained how to do so much. I have not been able to sleep and night and today as I was accepted into your program, I am going to have my first calm night in months. It will be worth the price to get everything taken care of in a few years if not sooner. Thank you so much.
Reviewed May 17, 2017
I'm grateful for the assistance in controlling my debt finally. I received detailed and attentive customer service. I just wish I would've started it sooner but life happens. Now I have a second chance at getting my credit in order. Thanks in advance.
Reviewed May 17, 2017
Very good service. Great explanations! Hope this works out for me. Thanks for your help. I would recommend you to other clients but hopefully I won't have to. Thought at first it was a debt consolidation loan but realized it's more like a pay as you accumulate dollars in your savings account and paying off debts sequentially rather than all at once.
Reviewed May 17, 2017
Everyone I dealt with to get the ball rolling on fixing my credit was informative and helpful with a great attitude. I am hopeful for a future being debt free. Al ** took his time to understand my situation and provide a clear and concise plan for my future with National Debt Relief.
Reviewed May 17, 2017
I think National Debt Relief company will be a big help for everyone who are in a hard time situation to pay their debt. The representative seemed to be very knowledgeable to what they do... I can definitely recommend this company to anyone.
Reviewed May 17, 2017
I was struggling with credit card debt and did not know what to do. I got a chance to speak with a wonderful representative who was willing to help, answered any questions I may have had, and gave me a peace of mind.
Reviewed May 17, 2017
I am so thankful that NDR has given me the opportunity to help with my debt situation. My representative Royce is truly courteous and respectful and explained everything thoroughly. It's a true pleasure to be able to start over with a clean slate and never go back. I will highly recommend to family and friends.
Reviewed May 17, 2017
I love how professional this company is. They explained every little detail. I have been struggling with my payments and paying only minimum or even a little more I would have never finished. I am very happy that I finally did this.
Reviewed May 17, 2017
Keith was quick and understanding with my concerns. I appreciated him not making me feel like a total failure. He was responsive to my concerns and took my situation seriously. He made me feel like there was/is hope and light at the end of the tunnel.
Reviewed May 17, 2017
Everyone who I spoke to was wonderful and helpful. Also they helped me with my very bad credit. I was in very dire straits and had no money left after paying my bills. Now they helped me get out of trouble.
Reviewed May 17, 2017
The customer service I received from NDR has been the best I have ever experienced. I felt completely informed (not pushed), engaged in kind, understanding conversations with Geri ** which, has left me feeling very secure in my decision to accept their services. I did my homework and thoroughly checked NDR business practices out and they are exactly what their reputation says they are, Top rated! I am looking forward to working with them towards my debt free life! Thank you again!!!
Reviewed May 17, 2017
I worked with Lauren, she was absolutely wonderful. It was a totally stress-free experience. She is a valuable asset to your organization and I would strongly recommend you show your appreciation to her. I look forward to being debt free soon.
Reviewed May 17, 2017
Everyone was very helpful in helping start the process. All my questions were answered satisfactorily. Marc and Vanessa did a great job informing me of the program and making sure I understood the entire process. Both even went through the paperwork thoroughly. Thanks.
Reviewed May 17, 2017
Very pleased with this company. The customer service was very polite and thorough and they responded in a timely manner. As this transaction is just getting off the ground, I anticipate future followup correspondence will be treated in the same manner as my initial experience. Thank you for making this as painless as possible. I gave a 4 star rating with the hopes that down the line I will be able to do another review and plug in that last star.
Reviewed May 17, 2017
Everyone was helpful and friendly. Took time to work with me and patience. Made sure I understood everything. Was there when I called and got me to the right area. I would recommend this program to anyone who needed help resolve their debt. Understood the problem.
Reviewed May 17, 2017
Amazing customer service. They always do what they say they are going to do! Very informative and answered all my questions. Helped me come up with a good budget. Very professional and eager to help. Very thorough as well to make sure they have all the info they need. Looking forward to see how well they can settle!
Reviewed May 17, 2017
Everyone has been very helpful. They answered all my questions and had all the answers I was looking for. Ramsey was very nice to talk to. And helping me to get out of debt. Thank you so much for helping us.
Reviewed May 17, 2017
I am new to this program but it feels very well organized and everyone has been sensitive to my situation. I truly feel that I am finally going to get the help I need. I have been fighting my situation for a long time with no resolution. I am so happy to have all the help and support in this program so I can get my life back on track.
Reviewed May 17, 2017
My account specialist Brian was excellent. He discussed all my options with me and answered all my questions. He took his time and made sure I understood what to expect during this process. So I thank him for that! He has great customer service skills.
Reviewed May 17, 2017
Upon calling the phone number on my computer I was greeted and felt like that there was actually, there was hope of solving my debt with payments for a period of time that would get me clear of debt without much worry as everything was clearly explained that I have options without filing for bankruptcy.
Reviewed May 17, 2017
The specialist who enrolled me did an outstanding job of making a stressful situation a lot easier. He was professional and helped me through the process and answered all my questions. He made the process easier and completely explained what was going to happen and how the process would be from beginning to the end. I highly commend Andre ** on the help he was to me.
Reviewed May 17, 2017
Representative was thorough, pleasant, and knowledgeable of his organization, and my personal situation. He was not judgmental as he assisted me to examine my current debts or the reasons for my needing to take this specific action. He did encourage active participation in continuing to address all future contacts, in order to keep abreast of all actions taken and my contribution to said activities taken by his organization.
Reviewed May 17, 2017
Yasha was extremely helpful in explaining and getting me and my wife enrolled. Looking forward to getting some breathing room and out from under debt! NDR has an A+ rating with the BBB and I am hoping everything works out.
Reviewed May 17, 2017
I just got started, but so far everyone I've spoken to has been very helpful. And I've received a nonjudgmental feeling. I know I've made some major mistakes dealing with my finances, and now that I've started this debt relief program, I'm starting to have a sincere feeling of relief. After speaking with some of the other companies out there, you will soon see why NDR is at the TOP.
Reviewed May 17, 2017
Starting the process has me feeling like I can breathe again. Thank you National Debt Relief for guiding me through this process and assuring that I'm informed of everything I need to be and answering any questions I've had. You make me feel like I can get my life back after going through my hardship!
Reviewed May 17, 2017
I knew somebody that did National Debt Relief's whole program and it helped them out so I thought it couldn’t hurt to try. The team has helped me out a lot. Anytime I call, they’ve been able to answer any questions or concern that I've had. They gave me an estimate of about a year or so and I just passed that year, which is fine. I’ve been able to at least get almost two of my creditors down right now. I finished one of them and then I got another one that’s in the process. They do all the talking to the creditors who have stopped calling me. NDR has been able to get rid of the debt that would have probably taken me much longer than I thought it would have and they did exactly what I thought it would do.
Reviewed May 17, 2017
National Debt Relief always contacts me for questions if I haven't used the portal for a while or if there's any upcoming payments, they do reminders. And when I call in for any questions, they're always friendly. Since I am a client of theirs, they go through some authentications to verify that I'm the person who I claim I am. From that, they're off to see the questions I have. I'm close to ending now and the entire experience has been beyond excellent. I would definitely recommend them to anybody who needs to gain their life back.
Reviewed May 16, 2017
Debt Relief is Amazing! It is such a relief to know that there is light at the end of the tunnel. The staff is courteous, knowledgeable, and efficient. Thank you so much! I now know that I have a second chance at life with credit.
Reviewed May 16, 2017
Very helpful and professional. Easy to understand. Accurate collection of data. A very hopeful first experience. Was at the point where I felt very hopeless about ever getting out of debt. The process was done in a very respectful way. I feel very good about taking this step.
Reviewed May 16, 2017
Gregg ** was fantastic, explained all aspects of relief in detail, would surely recommend to others. The process was made very simple and straightforward. There was no pressure to commit. Spouse was encouraged to participate, which was a relief. I was able to mull the decision overnight, and gather any questions that I may have had.
Reviewed May 16, 2017
I was scared to try this but after myself being ill and my husband being out of work for a few month we both were living off credit cards and got ourselves into trouble. With NDR we are able to make biweekly payments for far less than it would be to be paying interest with the credit cards. So I hope it all works out and it's good to go. Cross your fingers.
Reviewed May 16, 2017
They were very happy to help me resolve my debt in a timely manner. I greatly appreciate their willingness to help me. The person that helped me was very knowledgeable with the company and genuinely caring about my situation. Thank you for your help. I feel relief for my future.
Reviewed May 16, 2017
At every stage of my application and interaction with all individuals involved in the processing of National Debt Relief application to date, I rate the entire experience first rate. I have no complaints or concerns. I would refer your services to others. I now face the same or similar unsecured debt problems and pressures I have faced for the 12 months or longer. The two National Debt Relief individuals I have worked with in this process, Gene ** and Donnetta **, have been very professional, answered all my questions and concerns, to my full satisfaction.
Reviewed May 16, 2017
Everyone is very helpful and courteous during a difficult time. When you need help with debt, this is the only company that has a proven record with both their clients and the BBB. I look forward to working with NDR.
Reviewed May 16, 2017
Everything was explained to me very thoroughly by my representative and by the person doing the "welcome". I feel fairly confident that this will work. I would more than likely recommend to friends. I can't wait to have this all behind me, thanks to National Debt Relief.
Reviewed May 16, 2017
I was very leery of this National Debt Relief program in the beginning. I feel Alex ** has explained all aspects in great detail. I anticipate completing this program with a positive impact. Once completed and satisfied I would definitely recommend to others.
Updated review: June 3, 2017
After this review was published I was contacted by the company and offered a financial restitution.
Original Review: May 16, 2017
I am a 50-something divorced woman who got in over my head with some debt after my divorce. I owed $15,000 on 7 different accounts and couldn't see any way of ever paying them off because of the high-interest rates and only being able to pay the minimum each month. I saw NDR advertised on TV and decided to call and find out what they could do for me.
Long story short: 2-1/2 years later, after paying NDR over $9,000 of my hard-earned money they only settled 3 of my accounts with balances of $8800. They did NOT settle 2 of them, and 2 others went to Judgments! MY CREDIT IS RUINED and I now have to pay the Judgments which will end up costing me far more than I owed. When they say they will provide legal help if you are sued, it's the worst "legal help" I've ever experienced. It's all done through email and you have to file everything yourself AND you are charged for the "legal help"!!!
NDR gets their $ by charging you FEES for their very limited services, making a few phone calls. For example, I originally owed $6,000 to Discover. They "settled" it for $4100 and charged me $1500 in fees!!! How is this a benefit to me??? I would have been better off making payment arrangements on my own. I put $400/month into my "account" with them which I could have used to just pay the debts myself. My credit is the worst it's ever been and will likely take many years to recover, if ever. Think long and hard before you sign up for this program. There are other ways to protect your credit and pay things off. I wish I had read a review like this before I ever went down the NDR road!!! I wish I could give them "ZERO" stars.
Reviewed May 16, 2017
This gentleman (Christopher) was very nice and extremely helpful. I trust he will get my debts lowered at 70% and will do it quicker than 48 months. I got myself in a very difficult position and I truly feel he can help me get out of it.
Reviewed May 16, 2017
Five stars to all the representatives of National Debt Relief. A huge burden was lifted after speaking with Royce. Royce made the process easy. Thank you to all the representatives of National Debt Relief. Looking forward to being debt free in 39 months.
Reviewed May 16, 2017
Everyone was very helpful. Made sure I fully understood what was happening and provided me everything I need to succeed. I appreciated the fact that it felt very secure and gave me the option to have access to a lawyer. I liked how they explained not every company will settle the same but it should average out at 50%.
Reviewed May 16, 2017
So far everyone has been amazing. They make you feel like it's going to be ok when you are feeling overwhelmed. Everyone is very kind and informative. I feel that I can finally get out of debt without filing for bankruptcy. That is a huge relief.
Reviewed May 16, 2017
Very professional and knowledgeable representatives regarding the entire process. Upfront and no false promises are made. Clear that they will negotiate the debt with each company on your behalf but it is still your debt in the long run. Realistic hope given.
Reviewed May 16, 2017
Anthony answered all my questions and worked with me and my debt situation. I am very thankful for National Debt Relief's help with consolidating my debt. I intend to tell my friends how happy I am with their help. I don't know what I would do if they hadn't helped.
Reviewed May 16, 2017
Each team member I spoke with was very friendly, helpful, informative, easy to understand and communicate with. My overall experience was great. I was walked through everything and given great support. I felt like they cared. :) And that they want the best for me. Thank you!
Reviewed May 16, 2017
Everyone were so helpful and friendly. Mr. Nathan ** helped us to get started and the processed were fast. The welcome customer service that I talked to were also friendly and helpful. I will definitely recommend the program. Monthly payment were also reasonable compare to what we are suppose to pay minimum. Our monthly payment cut into almost half, and still will pay it off in 50 months if everything works the way it is plan.
Reviewed May 16, 2017
The rep was very knowledgeable, confident and professional. His voice was welcoming and he allowed opportunities for me to ask questions. He ensured me that National Debt Relief was on my side and the goal was to help me become debt free and establish an A+ credit rating.
Reviewed May 16, 2017
I looked into relief help as besides being massively in debt and going months going, "Okay, what can I pay this month?", I was trying to get the most out of everything. I picked National Debt Relief by reading people's comments and reviews and working with National Debt Relief has been a relief. I’m waiting for this Liberty to take effect that they got me onto, which I’m very thankful for, which will help my credit faster than it would have if I wouldn’t have gotten selected for. So I’m very happy about that.
Working with them has made my life a lot easier and not necessarily yet where I’m saving money because there was two that they couldn’t take on but I’ve been paying extra on them to get them taken care of. I could see a light at the end of the tunnel. It’s been an awesome experience and I’d recommend them. They notify me a lot on what’s going on and the only time I’ve ever called them was only because it seems like this JC Penney thing is taking a little longer than all the others. It was one of the lowest and I am trying to plan my next month instead of my $4.70 payment, how much is it going to be. But I don’t want to do that until I know for sure that it’s starting next month.
Reviewed May 16, 2017
We had too much credit card debt. We had tried other ways to get out of debt but it wasn't helpful. Moreover, we had some medical bills that we had put on our credit card. It got to the point where we were paying bills but didn't have money to do anything else. We found National Debt Relief on the internet and they have been very helpful. Before, we were always nervous and frightened about spending. NDR worked out how much we had to put in the bank every month. They had us putting $300 less than our bills in their bank. Since then, we've been putting that money away and saving it. Also, some of our credit card companies have settled with us for a lot less than we owed. We got one card paid off already and we're in the middle of another one. Now, NDR is working on a third credit card.
NDR's team was knowledgeable, friendly and helpful. They hold your hand. Last week, I talked to them and they sent me an email which I didn't understand. I called them and they told me not to worry as they are here to support me. We're in their program for about four years. Before, we thought maybe there was a way to throw a budget together that would help us. Still, there was no miracle until we found NDR. Now, we can sleep at night and we don't worry about our debt.
Reviewed May 15, 2017
I was talking to National Debt Relief representative and they tell me that I need to contact each of the payday loan companies to tell them that I want to stop the automatic withdrawal from my checking account. I have done what they asked and I am still having funds being debited from my personal checking account. I thought if I am paying for a service, and I am giving them the right to talk in my behalf, basically, a power of attorney, why am I having to do their job? If there is something that I am suppose to do in this situation that I am not doing, please contact me, email me. My phone is disconnected at the moment because of the funds that are continuing to be taken out of my account. Some assistance would be nice.
Reviewed May 15, 2017
Had tremendous help in customer service and would recommend the program to anyone. Timely and fast service with quick response. Both gentleman helped me out and sent the documents I needed quickly. Customer service and satisfaction was done in a professional manner.
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