CareOne Debt Relief Services Reviews

  • 4,805,835 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
+1 more

About CareOne Debt Relief Services

CareOne is a debt relief provider based in Columbia, Maryland. The company helps with negotiating with creditors and offers a range of debt management and debt relief solutions, including debt consolidation, debt settlement and credit counseling. Individuals using a debt relief plan typically pay off their debts within 36 to 48 months.

Pros
  • Available nationwide
  • Flexible debt relief options
  • Six-month, 100% money-back guarantee
Cons
  • No online application process
  • Limited price transparency

How does CareOne work?

The debt relief process with CareOne is guided by a debt professional.

  • It starts with a phone call. You can either call directly or fill out a contact form, and a representative will call you.
  • You’re assigned a Certified Debt Specialist. They work with you to get an understanding of your financial situation, credit history and financial goals.
  • Come up with a custom plan. CareOne then recommends a plan that works for your unique situation.
  • Begin working on your plan. If it’s a repayment plan, CareOne aims to complete it within 36 to 48 months, depending on how much debt you enroll and what you can afford to pay monthly.

CareOne Services

  • Debt consolidation: A debt consolidation loan transfers your debts into a single payment, typically with reduced interest, fewer penalties or a lower payment than your original loans.
  • Debt settlement: Settlement is designed for people who can’t afford to make their regular payments. You pay into an escrow account while CareOne negotiates with creditors to settle your debts at reduced amounts. You end up paying less overall, but it typically has a negative impact on your credit score.
  • Debt management: With debt management plans, you pay back the full amount of the debt, but CareOne attempts to negotiate better terms from your creditors, such as reduced late fees and collection calls. This plan is less likely to impact your credit score.
  • Credit counseling: Counseling helps clients better manage their money and work on paying down their debts.

CareOne costs

The CareOne website doesn’t provide specific costs or fees. The company does state that costs vary depending on the program you choose, the amount of debt you enroll in that program and the length of the program.

Anecdotally, one reviewer said they pay only $20 per month for services. But it seems more expensive for most people. Alice in Texas told us she paid CareOne $1,000 per month to “make a deal with our credit card companies and pay them a reduced amount.”

CareOne FAQ

How does CareOne affect your credit?

Debt relief can have a negative impact on your credit in the short term, potentially making it harder for you to open new accounts. However, over the long term — once you’ve taken care of your debts — it can ultimately have a positive impact on your credit.

How long does CareOne’s debt settlement program take?

CareOne debt relief programs generally take 36 to 48 months to complete. The time it takes depends on the amount of debt enrolled and the monthly payment you can afford.

» MORE: Tips to get out of debt

What year was CareOne founded?

CareOne was founded in 2002.

Do we recommend CareOne?

CareOne is a legitimate option for people who can afford the monthly payments but aren’t making headway on paying down debt. However, customers have had mixed experiences with the company. Some have had success in reducing their debt and improving their credit score, while others have faced issues with late payments, mismanagement of funds and lack of communication. Others have also reported difficulties in canceling their accounts and receiving refunds.

» COMPARE: Best debt consolidation companies

CareOne Debt Relief Services Reviews

Filter by Rating

  • (8)
  • (1)
  • (4)
  • (26)

Popular Mentions

    How do I know I can trust these reviews about CareOne Credit Counseling?
    • 4,805,835 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about CareOne Credit Counseling?
    • 4,805,835 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed Nov. 21, 2025

    I had to give 1 star because I can't give ZERO stars - they are scammers! BEWARE!! They do not answer the phone, do not respond to your outreach, and I have sought legal aid to help me close my account with them. This is some fahcocked company - do not get fooled!

    Thanks for your vote!
    Customer ServiceSales & MarketingOnline & AppBilling

    Reviewed April 1, 2025

    I have been with this company since 2020. Initially, they would answer phone calls, after long time I tried this year, when I tried calling the number listed on their website, it rings a few times and then disconnects. Throughout the day, the message says that the office is not open yet. If they have changed their contact information, they should have informed their customers. Additionally, I cannot find the phone numbers they previously provided for their law group. Despite this, they continue collecting payments every month, yet there is no way to reach them. This is very concerning and feels like a scam.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Debt Management Plans delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Profile pic of the author.
      PriceStaffRates

      Reviewed Dec. 4, 2023

      Just looking for car. Very helpful. Everything is working out. There are many dealerships. Lots of affordable prices. So have financing. Some do delivery. Must have fair credit score. Some dealerships are local and other 50 miles radius.

      Thanks for your vote!
      Customer Service

      Reviewed April 3, 2021

      I applied through the veterinary office. I was rejected right away because I forgot to tell them I had a freeze on all my reports to prevent identify theft. I was worried about my dog. So I went and unfroze my reports, but was unable to apply again because they said I had just applied. There was no way to contact them personally. I called, but since I DID NOT HAVE AN ACCOUNT, they would not take my call. There was no email address to even send an email. My dog is in hock at the vet and I may need to sell my firstborn to get him out. The most important thing with a company is communication. When you stop communication for reasons I mentioned above, you have failed as a communicative company and client based. CAN YOU HEAR ME NOW?

      Thanks for your vote!
      Contract & TermsCoverageStaffBilling

      Reviewed Nov. 2, 2020

      Back in year 2010, I went behind paying the bills real bad after graduating from my university. The collection agents harassed me daily. After searching for debt counseling agencies, I hired CareOne Credit Counseling to help me cleaning up my heavy debts. CareOne's lawyer sent the cease and desist letters to all of my collection agents to stop harassing me. CareOne and I signed the agreement to promise that I would make the monthly payments on time. If I skip one payment, our agreement would be voided. After making several payments, CareOne started negotiating with the collection agencies to slash the owing balances by half. The collection agencies agreed to close the accounts zero and they accepted our settlement money. I walked free. I got a secured credit card. It took a few years for me to repair my credit. Now my credit score gets near 800. I highly recommend CareOne to anyone who needs desperate help. Hats off to CareOne!

      Thanks for your vote!
      Customer Service

      Reviewed July 6, 2019

      The company has ripped me off and I will probably be out a couple thousand dollars. I've been paying and have records of so but yet my debt has not been settled and I have well over the amount to pay it. I called and got a human one time. She said there was plenty to pay it and return the rest and would be addressed in about a week. It's been nearly two months now. Money continues to come out and my bank can't or won't stop payments. It has to go through the company I guess. So 150 a month is coming out and I will never get it back? That doesn't seem right. How can I get them to answer my calls.

      Thanks for your vote!

      Reviewed July 14, 2016

      I used CareOne once before and had great success. In 2014 I started using them again. My biggest mistake ever. My accounts were all messed up. They gave my account to money management, and today (July 2016) I found out for the last 16 months (before Money Management) CareOne was taking money for an account they weren't even paying on. After Money Management and me got things straightened out today, I found out one of my husband's accounts hadn't received any money since October 2014. But the money had been taken from our checking on time every month. So where did the money go? We are out 648$. That now we have to pay again. If we did this we would be in big trouble. Someone needs to account for this wrong they have done us.

      Thanks for your vote!
      Verified purchase
      Customer ServiceStaff

      Reviewed Feb. 29, 2016

      I have been with CareOne since 2010 or 2011. I had debt of at least 12,000. 2 different credit cards. Everything they told me would happen did. They always helped me when I called. I have one more payment and I am done. Credit cards were mentioned that doesn't work with CareOne that's not true. I would recommend them for sure. I still got my statements from whom I had help with. You have take some responsibility for yourself. Thanks so much CareOne.

      Thanks for your vote!
      Punctuality & Speed

      Reviewed Dec. 22, 2015

      I used CareOne in 2010 to relieve my debt, and it was a wonderful experience. Fast forward to 2015. and I will never ever use that company again. First and foremost, they did not disclose that credit card companies refuse to work with them anymore. Second, when I tried to settle through them, they did not send the payment to my creditors. I absolutely will not use them again. I also asked for an immediate refund, and I was told that it will take 7-10 business days, before I receive it. Um... They have almost $2600 of MY money! I advise anyone looking at this review to not choose CareOne, but to try to settle with your credit card company.

      Thanks for your vote!

      Reviewed May 20, 2015

      After reading several reviews and doing some research, it became quite apparent that I would rather try to do this myself. It took me a little while, but after I was done, I took the process I used to clean up my finances and turned them into a book/system to help others do it as well. Aside from "decoding" the consumer protection laws to help you understand what they mean, I also included several sample letters that will help guide you through the process, and the best part is that you are in control! If you are interested, check it out, google weathering debt and you will find it.

      Thanks for your vote!

      Could your debt be reduced or forgiven? Take our financial relief quiz.

      Loading more reviews...

      CareOne Debt Relief Services Company Information

      Company Name:
      CareOne Credit Counseling
      Website:
      www.careonecredit.com