CareOne Credit Counseling

Though I've previously had no difficulty with the services provided by Care One, I currently am unable to contact them in any way. Online attempts result in error notices stating there are problems with a server. Even web searches for a new way to contact the company result in no information. Please let me know if you find a way to contact them. They deducted a payment from my account this week, a week earlier than normally scheduled deductions.

After searching for a dentist that does financing, I finally found one that said they could finance. I was given a credit card application and told to fill it out and get back to them after approval because that is what they use. The approval was for $2400 and I thought to myself this should be more than enough. I made the appointment and they went over everything but the amount. The receptionist charged the card then asked how I was going to satisfy the remaining balance of $1500, at this point I could have pasted out. The receptionist stated that the dentist told me the amount on the consultation and that I should speak to him, he said the receptionist was supposed to go over the amount.

I signed up with CareOne in October 2009. I was told that I would be paid off in 18 months. However, in May 2010, I wanted to pay off my creditors and requested a pay off balance. I was surprised to see that most of the totals of my bills were either the same amount or higher. I was not pleased with CareOne and will not suggest them to anyone. They also were not helpful in helping me reach to the creditors with a closeout amount. I have to reach them and get my own quotes. The money I paid CareOne could have went towards my creditors. To say the least, I will never use them again.

I am writing only to defend Care One. I have had nothing but excellent customer service and results with them. I used them over a 4-year period. When Kansas changed their laws as to how much money they could collect per creditor on my account, they sent me a check for the difference without any calls from myself. My credit was restored to 712 after the program and I cannot give enough praise for the guidance they have provided me. If someone has experienced a problem with them, maybe it was because they were looking for someone to completely absolve the mess they created for themselves.

I contacted CareOne credit because I was in much need of financial assistance. I had three payday loans plus credit card bills to pay. I wanted to consolidate everything into one bill. I couldn't apply or qualify for a personal loan because of my poor credit rating (590) at the time. The first month they sent out proposal letters no one accepted anything and the calls kept coming in. Second month, one of my creditors "joined" but CareOne told me it can take up to three months to hear from everyone. The third and final month I finally got a representative who told me they can't handle payday loans even when they are in collections, and the other two creditors "took" the payments but didn't join the program.

I signed up with Care One to (as ads state) "stop harassing phone calls" and pay off debt. It began with $1225 per month to pay 3 credit card bills. After a few months, I was moved to their 'debt resolution program' and my checking account was only charged $499.44 per month to settle these three. On 12/23, I was served papers at home notifying me that one of the companies, Capital One, had filed suit and wanted to add interest at 23.1% plus attorney fees of $1,998 plus court costs.

In 2003, I paid $80 monthly to CareOne for an account with Providian before it went out of business. I authorized CareOne to take $12 monthly for their fees as allowed by the state of Colorado. I tried to check my account several times within that time but was unsuccessful. I wrote and asked them to send me statements, all to no avail, but I kept paying because I knew the bill would be over in 24 months and that should be the end of it. After that time period, I contacted CESI and was told that I still owed over a $1000 because they were taking $50 monthly for servicing fees that I had not authorized (I had never been contacted about the raise in service fees). I still asked for some time of statement and was told that I could get it offline but could not access their online service. After many conversations, I was told that the problem would be rectified, and I stopped the automatic deduction. Now, I find that the Providian bill has been sold to a collection agency who is hounding me for money I already paid CESI. I feel as though I have been scammed and have no recourse. I have filed a complaint with the Better Business Bureau.

In 2003, I paid $80 monthly to CareOne for an account with Providian before it went out of business. I authorized CareOne to take $12 monthly for their fees as allowed by the Colorado. I tried to check my account several times within that time, but was unsuccessful. I wrote and asked them to send me statements, all to no avail, but I kept paying because I knew the bill would be over in 24 months and that should be the end of it. After that time period, I contacted CESI and was told that I still owed over $1,000 because they were taking $50 monthly for servicing fees that I had not authorized. I had never been contacted about the raise in service fees. I still asked for some type of statement and was told that I could get it offline, but could not access their online service.

They said they would pay my debt each month when they took money from my checking account. They told me to quit paying my debt. Debtors started calling so I contacted CareOne. They told me to ignore them and they would send them a settlement in 39 months. Thirty nine months of phone calls and letters, yeah right. I sent them $2,000 in six months and was told I only had $600 in my account to pay my debtors. They're a bunch of thieves here. Stay away.

Same as the others, they kept taking my money and not doing anything to pay my creditors. My credit situation is worse than when I started.

I promised to reduce my debt by negotiating a lower interest on my outstanding credit card balances. I received notification that all my creditors agreed to the terms presented to them. After only 2 months of making payments, I lost all access to any further credit with these creditors and all my balances with the creditors are in arrears due to the fact that none of them were in agreement. I did not solicit Credit One, they came to me. Yes, I only agreed because they told me they could get my interest rates lowered.

Stay away from this company. My father was ill and contracted with them to help him reduce his monthly credit card expenses. He was not finacially savy and was taken advantage of. His montly payments did not decrease (primarily due to the fee charged). He died in February, I called the company and a representative assured me that his contract would be terminated. They are still drafting his checking account. When I called today to complained I was told your father was the only one on the account, we can only speak to him...I kept saying, he is no longer alive. This is a scam...stay away. They did not even have compasion for my father'd death...I am going to have to close his checking account to stop the drafts. Beware!!!!

I was looking to clean up my credit and get out of debt. I have two daughters in college and I am a single mother who had not received child support for 13yrs. I was overwhelmed! I was told about the program from a friend who was excited about joining a debt consolidation program. I thought, this was easy so I collected my bills and I signed up. My bills totalled less than $3000. After 15 months of paying my bills, I was curious to see when I was going to be paid up so I contacted Care One Credit services. I was told that I need to keep paying my $180 a month for another 9-10 months. According to my records, I had already paid $2700!!! I began to see more and more credit card bills and my balances are $100 higher now than when I began the program. It seems as if this program just took my money and didn't pay my debts.

I signed up for CareOne because like many I was overwhelmed with credit card debt. I was working at a job that didn't pay me enough for basic living expenses so I had to do something. But like the others, I have had trouble with them. They are not approachable with any problem. I told them that I lost my job but they still demanded that I pay the account after I asked for an extension. They do not care about anyone or anybody. I strongly suggest that people stay away from them. I am worried now about my credit score. I wrote them a letter to tell them I no longer wanted their services. As of yet, they have not stopped. I can't get out of debt no matter how hard I am trying because of these people. I am going to email them today to tell them I no longer want their services. I am also contacting all my credit card companies to let them know that I will make the payments again myself. Lord help us and this economy. Peeople like them are hurting all of us.

My payment due date was the first week of every month. I paid care one on time each month for 3 months. The month of Dec. the payment was moved to the 19th. Care One failed to pay my creditors on time resulting in late fees for 3 months which caused accounts to go over the limit which created more fees. They failed to get the proposals in a timely manner causing more fees. In which they said they would take care of. When my creditors stated the payments had been coming late, that now there were past due fees, Care One said these were creditor tactics. Care one also stated that all the 30,60,90 days past due that I received on my credit report from them would go away in 3 months did not and in fact they then stated that it would be 6 months. My credit score has gone down almost 200pts since signing with care one in october. Care One is dodging all questions that I raised, a report to the BBB has been made and care one states they have done nothing wrong but they have and you can see that I am not the only one. If they stated the late marks would come off in 3 months of service and then when questioned at 3 months of when the marks would come off they said 6 months (no marks should have been placed if they were on paid on time) but this shows that they knew they were paying them late. Any help would be great in fixing this problem.

One night I was curious to see if debt management would be the way for me to go since my personal circumstances have changed. After submitting my information, I found a link on the website that is a tool to repay your debts yourself without going through a counseling agency. I saw where that would be the better way for me to go since I can pay my monthly bills OK. Two hours after I submitted my information to CareOne, I sent them a letter telling them that I would like to cancel and that I would contact my creditors myself. I even called them the following morning to make sure they cancelled the service.

This credit company charged me $39.00 late charge for my $31.00 payment being 3 days late. I called to use another credit card to pay off the Care Credit card. The rep said they would charge me $15.00 to make any payment over the phone. Then she said that they don't take credit cards for payment or to pay off accounts. I'm between a rock and a hard place. I can't pay off this account that cantinues to go higher instead of down. Please help me out.

I used care credit to pay for some dental work, we where told we had 18 months to payit off interest free, we paid well over the required amount till our records indicated that we paid it off, we where paying $200. a month. We came to find out that first they do not process payments promptly so you are always late thus they can void the interest free and never tell you untill you stop paying and they send you to a collection agency, when you try and contact them all you get is a call center that has people who only have extremely limited abilities and a very poor listening skills,

I filled a complaint with the BBB and the reply from GE Money was that we had missed two payments within a six month period thus canceling the interest free contract and we had to pay back charges. I requested a spreadsheet of my account from beginning to current in writing and only recieved copies of all our monthly billings.These people are running a scam, and are in the business of ripping people off with thier devious business practices. I WOULD WARN ANYBODY NOT TO USE THESE CROOKS. I had to pay them $1329.50 in late fees to get them to stop calling my house and my cell phone 5 or more times a day, 10 days after I had mialed them the check the where still calling.

signed up for debt counseling and management service which cost $30/month for CareOne to work with my creditors to lower my interest rates and minimum monthly payments. After the first month of the service, CareOne neglected to pay on creditor, underpayed every minimum payment, payments were late, and no one from CareOne EVER contacted me to resolve, prevent, or address the situation.

I tried to get help from Care One Credit Counseling two months ago. I called and spoke with an agent who told me to make sure I paid my accounts until Care One would take over. It took them a month for the program to start. A week before they were to debit my checking account, they sent out proposals to the companies I owe to see if they would accept the amounts to pay each month. Most of these companies didn't even accept the proposal the first month. Since they didn't accept the amounts to be paid, they added a lot of late fees and over limit fees. The next month some had accepted the proposal but two still had not, so these companies added more fees. One of my credit card companies never did accept the program, and they added over $200 worth of fees that I am now trying to pay on my own. The other credit card was my husband's and they added over $100 worth of fees.

I applied on-line January 9, 2007 with this company to consolidate 4 credit cards because the payments were over my head and I needed help. I do pay a $17 fee for their services.

Have been with this group for over three years...last August I made a change in creditors with the service, paying off about 70% of the debt I had through them with a Home Equity Loan. Two months later, a payment was missed to my creditor through the service. This resulted in a late fee as well. When I contacted Care One, they stated that they would look into the matter but that I was not to pay the amount overdue or it would result in my service being terminated and the interest rate on the debt would return to the initial rate. The next month the same payment amount was sent to the creditor, but not enough to correct the previous error.

I started an account with Care One in May 2003. Initially, I thought it would be easier to manage and pay off my credit cards with one payment. Wrong! Since the very beginning, I have had nothing but problems with Care One. They routinely take at least 10 days to two weeks after debting my checking account before sending money to my creditors. This results in frequent late payments. So in addition to making monthly payments (often higher than what I paid before), I get bills almost every month charging late fees. This has happened every month. I've tried paying Care One earlier in the month, but it seems the earlier I pay, the longer they take.