TitleMax
AUTHORIZED PARTNER

TitleMax

 4.7/5 (348 ratings)
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TitleMax

About TitleMax

TitleMax is one of the largest title lending companies in the nation. TitleMax offers car and motorcycle title loans and pawns at competitive rates. It strives to provide a superior level of customer service as it helps thousands of people get the cash they need with a title loan. The company has thousands of convenient locations.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Receive up to $10,000
  • Get funds in as little as 30 minutes
  • No bank account required
  • No credit score requirements

Cons

  • Pawns only available in Georgia
  • Loans only available in 16 states

Bottom Line

TitleMax offers title and personal loans with easy applications. Customers receive funds quickly, and the company has loan specialists that help clients find out how much money they can borrow.

TitleMax Reviews

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Page 6 Reviews 125 - 155
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: March 5, 2022

TitleMax was convenient. I didn't mind working with them at all. However, as for the lady that was in there, I don't know that I understood everything that she was talking about. When I started asking questions, she got a little bit snippy with me. I felt like I had to apologize to her three separate times for asking questions. Also, she had me move the car three times because the lighting wasn't perfect. If they want to take pictures or a photoshoot of the car, shouldn't they have a garage or a bay to pull the car into so they can do what they need to do? If you're going to TitleMax, treat it like a doctor's office and have plenty of time.

TitleMax response

We appreciate your feedback, Lukas.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 5, 2022

It was a smooth process with TitleMax. The young lady in there took care of me. She went out and took pictures then came in and went over the contract with me.

TitleMax response

Thanks, Tracey! Let us know if you need anything.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 4, 2022

TitleMax is good and it's there for you. They help you out in a time of need. Most companies ask you a lot about stuff that's not necessary but TitleMax doesn't do that. The representatives of the location I went to do an outstanding job. They should get raises and be commended for their job.

TitleMax response

Thanks for the feedback, James! We appreciate your business.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 4, 2022

Everything went fast and easy, and Brittany explained everything perfectly to me. The rates are a little steep, but it was something that I was able to work with.

TitleMax response

Thanks, John! Let us know if you need anything.

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Rated with 1 star
Verified Reviewer
Original review: March 3, 2022

This is by far the worst company ever!!! I already had a loan in the past and I paid it off and was never late. I applied about 1 week ago for a new loan and submitted all the requested documents and have heard nothing. So I decided to call them to check the status of my application and they told me their customer service department would call me back with an update. I still have yet to hear anything. I sent them all of my personal confidential documents and I hear nothing on what’s going on. I am no longer interested in this loan and will take my business elsewhere. Horrible!!!!

TitleMax response

Hi, Jenna. We value your feedback on your most recent experience with TitleMax and would like to learn more. Please feel free to reach out to our customer resolutions hotline at 1 (800) 804-5368. From there we can contact the appropriate parties and work through any issues.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2022

I went to LoanMax and CASHPOINT, and they were rude, snotty, and didn't want to answer any questions whereas TitleMax was so nice. Their reps were so amazing. I asked so many questions and I felt sorry for Al that first night. He stayed past 6:00 answering all my questions. I was extremely impressed with that. I had one question which neither one of them knew, and they were both on the phone before I could even try to reword it, trying to find the answer for me. The application itself only took five minutes but the picture-taking was what made it longer. They kept saying that there was too much of a glare but the rep was so patient and kind. She didn't get frustrated or show it at all if she did.

The most that the other 2 companies would do was a $500 title loan and if I was gonna pay that much in interest, then I wanted something bigger than $500. TitleMax was able to get me what I needed and wanted. I wanted 2,500 and the initial offer was 1,700. She rejected that offer but came back with a 2,000 offer right away. It made it feel like I was working with an actual bank and lender versus just a piece of paper that needs to have a lien on it type situation. Their process was extremely easy and so pleasant that I would recommend them to anyone. TitleMax, hands down, would fit for anybody and relieves so much stress.

TitleMax response

Thanks, Janice! We appreciate your business and are glad you had a pleasant experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2022

There were two reps in the office, and they both helped. I was impressed with how friendly and professional they were. The process was very simple too. I had the title in hand, and they asked me for a check stub. I showed it to them and they calculated the loan amount. I just walked in the door, checked to see if I could get a loan, and 20 minutes later, I was out with a loan. Working with TitleMax was really good. They had helped me catch up on some bills and it's a payment plan back on the loan. I would recommend it 100%. 5 stars all the way through. Especially the girls over there.

TitleMax response

Thanks, Torivio! We appreciate your feedback.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2022

The rep was nice and explained everything to me. Working with TitleMax was very good.

TitleMax response

Thanks, Jack!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 2, 2022

The rep was nice and the process was fine. However, she asked for insurance which was something they didn't ask me before I came.

TitleMax response

Hi, Barbara! Thanks for your feedback. Let us know if you have any questions or need any help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 2, 2022

I’ve used TitleMax a long time ago. This time, I signed up for a car title loan, and it wasn’t hard. It took only 30 minutes. Usually, people who don’t pay their bills or who are not recurring, it would be a long time, but mine was quick because I paid it on time and I was already there. Everything was good.

TitleMax response

Thanks, Lorna! We appreciate your business.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 2, 2022

The TitleMax rep I worked with got right on my case and walked me through everything. It was easy to understand, and he let me understand all the numbers and what comes with it. His name was Darren. I got a title loan, and it was quick and easy.

TitleMax response

We are glad you had a pleasant experience, Shuronda!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 1, 2022

The person that worked with me was very respectful. She talked me through everything. So far, everything's been fine. If I had another situation, I probably will have to go through it.

TitleMax response

Thanks, Robert!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 1, 2022

The representative from TitleMax was the best. She was very friendly, and she did her job well. Not anybody makes sure you’re satisfied. I'm very satisfied. It was a very good experience.

TitleMax response

Thanks, Rachelle! We are glad you had a great experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2022

It went quick with TitleMax. The rep was nice. I liked her. She helped me out a lot, too.

TitleMax response

Thanks, Ervin! We are so glad we could help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2022

I worked with TitleMax for the title. First, they had to view the vehicle and take pictures of the vehicle and then, I filled out some papers on the computer. The overall process didn’t take too long. It was perfect and Mike and Molly played a huge part. They were very welcoming and patient and they made me feel comfortable.

TitleMax response

Thanks for the feedback, Jasmine! Let us know if you need anything.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2022

TitleMax had a pretty simple and straightforward application process. The approval took about one hour. However, for a month, I'm gonna pay back $680 and that's a little bit high for me. But every other thing is perfect.

TitleMax response

Thanks for leaving a review, Olabisi!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2022

The process wasn't difficult but when it came down to the part where we could have got the referral fee for my son and I, the girl should have let us choose how we wanted to do that. Also, I was the only one getting my stuff processed and it took a while. It took nearly an hour and that's not good. Nonetheless, TitleMax did a good job.

TitleMax response

We appreciate your feedback, Janice!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2022

They responded within 15 minutes and the application was quite easy. When I got to the office, I just gave the information to the guy that was helping me, Daniel. Title Max didn't ask me for something to back up my loan. The amount is only $400, but still.

TitleMax response

Thanks, Rosa!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2022

The process of getting a title loan from TitleMax was pretty fast. I liked it. They were very professional and friendly. Everything was great because they explained everything to me where I could understand.

TitleMax response

Thanks for the feedback, Amanda! We are glad you had a pleasant experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2022

TitleMax was alright. It helped me on what I wanted to do.

TitleMax response

We are glad we could help, Travis!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2022

The lending process was good. It took two hours, and Brandon, the rep, was cool. He was very helpful and knowledgeable.

TitleMax response

Thanks for taking the time to leave a review, Adriane!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2022

TitleMax gave me what I wanted and didn’t try to force me to take too much. It was nice. My rep was on point and let me know when I have to be back to pay my bill.

TitleMax response

We are glad we could help, Kenneth! Let us know if you need anything.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 25, 2022

It was great with TitleMax. The only thing that was irritating was that my car was an '05 Equinox with 73,000 miles on it. It's worth at least 5, and we got 22 on it. But that's cool. It's less I gotta pay back.

TitleMax response

Thank you for your feedback! It is our goal to do all we can to help customers get the cash they need. The amount you're approved for is determined based on a number of underwriting factors and any state or local requirements. When you apply, we do our best to get you the amount you need, while still adhering to such parameters and requirements. If you have specific questions about the amount you were approved for, please reach out to your local TitleMax store, or you can contact our customer service team at 1 (800) 804-5368.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 25, 2022

The rep was very informative, knowledgeable of what was going on, and overall, a great experience. Within 30 to 45 minutes, the loan was funded. Titlemax is a great place to go to.

TitleMax response

Thanks, John! We are glad you had a great experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 25, 2022

TitleMax was quick and easy. The process was way less than an hour and it was explained to me very thoroughly. However, I had to move my car for them to take pictures of it. I moved it to a new place where they wanted me to move it then they asked me to move it again to change the angle of it.

TitleMax response

Thanks for the feedback, Steven!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2022

Working with TitleMax was great. The process took a little longer than a normal day since they were having some computer issues that day but the rate was good and the reps were nice. The process was easy and the loan helped me out.

TitleMax response

Thanks Kim! We're glad we could help. Let us know if you need anything else.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2022

I got a personal loan with TitleMax and it took two tries. They had something wrong with the computer and the application wouldn’t go through. I left, picked my daughter up from school, and came back. It was approved already when I came back. The rep was real good and patient. She knew of it. TitleMax is probably the best place to go.

TitleMax response

Thanks, Clarence! We are glad you had a great experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2022

Getting a car title loan from TitleMax took about 45 minutes to an hour. The rep who helped me out was great.

TitleMax response

Thanks Colvin! We hope to see you again soon.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2022

The rep was nice but the process was long. They had to take a lot of pictures. Also, depending on the amount that you borrow, you have to pay it back within a month.

TitleMax response

Thanks for your feedback, Mrs. M!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2022

The process took 15 minutes, and customer service was great. The representative was nice. I was gonna do business with TitleMax, but I paid it right back off, because it's just like a payday loan. Overall though, it was a good experience with TitleMax. I got a $50 check for free, and if I came across some big money, I’d go back and get the 10,000.

TitleMax response

Thanks for your feedback, David! Let us know if you need anything.

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TitleMax Company Information

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Company Name:
TitleMax
Year Founded:
1998
Website:
www.titlemax.com

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