Regional Finance Reviews

Crystal was great! I asked her in depth everything I needed to know before signing for my loan. She was very patient and sweet. Thank you Crystal.

Laken or Lakey, at the Winston Salem Branch, was extremely rude. I have called 3 days in a row because Danielle was helping us out. I call at 9am and Lakey/ Laken says, "We're still waiting on underwriting." I said, "I just need to know something, we're having trees cut down" and she was like, in this voice, yeaaaaaa werrrreeeee not gonna be able to help, really rude, but just said they were waiting on underwriting. We have had a loan with them before and paid it off. This lady needs a new job because apparently she don't have the required customer service skills it takes to work in an office. I told her I had documentation on something that was on my credit that's being taken care of, she completely cut me off and I will more than likely reach out to corporate to let them know about her snotty attitude. I do not recommend her at all!

I applied for a loan online the night before last. Yesterday, loan officer Angelica in the Pleasanton, California office called me back. She was friendly, professional, thorough, patient and understanding. She walked me through the process, which was quite simple, actually. In terms of customer service, Angelica gets a five-star rating. My only issue right now is the interest rates are quite high. However, I expected that with my particular credit situation. I hope paying off the loan goes as smoothly as it was getting approved for it.

If I could give them a zero I would! This loan company is the absolute worst! I wouldn't send my worst enemy to deal with them! Their tactics are definitely predatory and are duly noted in all bankruptcy courts. I've seen people with loans totaling 20,000 and they send them an offer to get another 7-10,000 loan knowing they can barely make the initial loan payment. They target hardworking individuals who are having a little trouble! If this isn't predatory not sure what is! Their customer service sucks. They don't know the meaning of respect! They won't let you payoff on line. They actually suck and then when you pay off the account they hit you with other fees. Check your credit reports to see what's listed and what you owe!

They are a predatory lending company. I tried to submit a payoff to them online only to be told after submitting it that it will charge interest and never you let pay it off. I paid over $1200 to pay off the remaining balance then it told me I needed to pay $79.63 so I submitted that payment. Then it said I owed an additional $58.91 and gave me a message that I needed to call them to process payoffs. I called and told them and all they did was process the $58.91 and no offer of a refund for charging lots of extra interest.

I currently have a loan with Regional Finance and I advise anyone in need of fast cash to stay away from this company, you will end up paying 3 + times your original loan amount even if you make aggressive payments, I have make 5 payments totaling more than the amount borrowed including fees and my balance is not even half of the original amount borrowed including fees. Stay away from this company

This company is a scam. Their branch manager mailed out a check made to me as a loan without my authorization. It was in my mailbox. This company is run by thieves who, in my opinion practice identity theft.

Regional Finance is an absolute joke of a company. They call nonstop, ignore documentation, and treat clients in hardship like criminals. Their so-called insurance with Securian is fake. I’ve filed with CFPB, DFPI, and FTC — this company is being watched. 4.7 stars? Laughable.

I recently paid off my loan with this company, and never once had any problems. They were straightforward with their terms in my case, and conditions were easily understood. I'm thankful they were there when I needed them!

Easy to get approved and money in hand quickly, especially for those who are repeat customers. However, I am very disappointed with them. I paid off my loan with a cashier's check over two weeks ago, the amount of which overpaid the debt by over $2000. They have UP TO 10 business days to return the overpayment to me. Yesterday was day 10. I called them and the answer was that the check hadn't come yet and they would call when it did. What if I was 10 business days late with my payment?