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Regional Finance
Regional Finance
Overall Satisfaction Rating
1.48/5
  • 5 stars
    11
  • 4 stars
    4
  • 3 stars
    1
  • 2 stars
    12
  • 1 stars
    117
Based on 145 reviews that contain star ratings
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Regional Finance

Laurens, SC

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own.

Regional Finance
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152 Regional Finance Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: March 18, 2019

I received a $2000 check in the mail today. I was going to cash it but there is one question on the back that I cannot answer. So I called the company and inquired about said question and what I should put down for an answer. Allison said she would call me back shortly. A half hour goes by... I call again. Gavin answers the phone. I inquire my question again and he says he will ask Allison. Another half hour goes by so I call again (I was pressed for time because my bank was going to close soon) and he answers again and tells me he is busy with customers. (Umm... What exactly am I? Not a customer?)

Another hour goes by. Allison picks up when I call again. She said she would call me back before they closed. So I wait about 45 minutes then call again and...they're closed. Go figure. Now my bank is closed and can't get the loan when I really need the money to pick up my hearing aids tomorrow. I guess I'll look elsewhere for a stinking loan! All I wanted and needed was a simple answer to a simple question. I'm done with these guys.

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Rated with 1 star
Verified Reviewer
Original review: March 4, 2019

Rude, unprofessional, they call and expect you to drop what you're doing to pay them or they become rude and hang up on you. I hate this place and will never go back. I explained I was in the hospital with my wife and I'll call her back when I get a sec to do so and the lady on the phone says "well we are open until 6 then so I'll be waiting your call. I then again said I'm in the hospital with my wife. I'll take care of it when I can and she says, "Well if you dont call I'll be calling you again today and every day..." What is that a threat? I told her she had no compassion for what is happening in people's lives the very sec that they call and they expect everyone can drop what they are doing to give you a payment when they feel is a good time to call. So she says over my voice while I was talking I'll be calling you later and every day and hangs up on me. Ridiculous. Her name is Latasha or something from the Bryan TX area.

2 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: March 1, 2019

These wonderful people decided to wait almost a year to add a old account as a new account which then magically changed to a negative all in the matter of one week. My account was opened in August and the smart lady decided to add it on January 20 2019 and default February 2 2019. They never reported any of the on-time payments or the past pay off. She made it personal for some reason. She brought her husband to court with her for a business matter as if someone had threatened her. Smh at Regional and your ** unprofessional employee. Be aware I believe she will try to miss with your credit report. I'm getting someone to fix the damage she's done. Not today Not this time.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 28, 2019

This company calls and hangs up in your face on purpose like children. They play on the phones after hours and even if you just spoken to them a few minutes ago. The employees are very rude and unprofessional toward customers. They have the highest interest rates I have ever seen on a loan. This place will not last long if they don't get their employees under control. I will never get any more services from this company at all. Very bad company...

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Rated with 1 star
Verified Reviewer
Original review: Feb. 21, 2019

I had 2 different account with them. I paid off one and got another one. I made 2 large payments to them and advised my account was paid off. 8 months later I get a call from them stating I have a balance. I told the young man my account was paid off per the last person who took my payment. The manager gets on the phone and tell me the guy is longer with the company for giving false information to the customers.

They are now saying I owe $1600 because of the finance charges and at the time of my last payment my balance was only $800 and I am responsible for it. She is a new manager there per our conversation because the office was not organized. Now I am held responsible for their bad business practice. No phone calls or anything in 8 months but now I owe you money. I agreed to pay what they claim was owed 8 months ago but she want the finance charges for something their employee was wrong about. These people are scammers and need to be shut down.

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4 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Feb. 18, 2019

This is absolutely the worst company. Extremely rude. Today, I received a call from the manager. I've told them several times I'm enrolled in a debt relief program. He tried to shame me for my decision. Basically, told me I was stupid. I had to threaten them with the FCC and Better Business Bureau before they would leave me alone. Absolutely the worst company I have ever dealt with.

3 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Feb. 15, 2019

I took out a loan from Regional Finance before reading reviews. After reading the reviews I got a bit worried since many are negative. At the beginning of 2019, my debit card was used to make unauthorized purchases and my bank canceled all charges that were charged to it, including payments to Regional Finance. Due to the mix up with the bank, it has messed up my account with Regional. I have talked to the manager at the local office and also the manager in charge of electronic payments. They were both very helpful and assured me they would do everything they can to help me straighten my situation out.

I'm dealing with the bank and Regional and hopefully everything will be straightened out soon. I'm writing this review to let everyone know that everyone has different experiences with all companies, but it seems mostly that only the bad ones get posted. My experience with Regional started out bad, but only because of the person I was talking to. Once I got to the right person (and in my case it was 3 different right people), who knew how to listen and how to do their job properly, everything turned out fine. I'm no longer worried about other people's bad reviews. I'm just going by my own experience. I'll keep doing business with Regional ad liking ads I need to.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 30, 2019

I live in Buffalo New York. We are under a state of emergency. There’s a blizzard. I can't get out to cash my checks. Have not been to work and I have a payment due tomorrow. I have a payment extension due tomorrow and they will not give me till Saturday to make the payment. They tell me because I was behind due to two deaths in my family children dying that they are unable to help me. Basically I need to get out in the blizzard and go try to cash my check to pay them.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 26, 2019

These people lack DECENT Customer Service skills. They will talk about you right in front of your face. I complained to management. The next time I went there management joined in! They show no respect for the customer, they are all just a bunch of bullies who talk about the customer in unfavorable fashion right in front of their face! I beg of you Not to go to Regional Finance in Charlotte NC, particularly the one on Independence Blvd. YOU HAVE BEEN WARNED!

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Rated with 4 stars
Verified Reviewer
Original review: Dec. 2, 2018

I was viewing the request on the website. Some are good of course and others not so good. I have a car loan with them for about 2 years now. Making arrangements is fine. Customer service needs help. The reps sound rude when talking to you and some of the reps will take time to help you in any way possible. Overall I have a great experience.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 17, 2018

I have been a customer for several years. I pay early and over the amount due. I received a flyer/called/was approved/for a loan. Bank accounts exceed 5000.00 of income. 3 paychecks deposits. I am P.O.A. for handicap mother/payee/V.A. & SSI caregiver. This is income. They refused all my income. 1- was month $6500 all bank statements. The real issue was the staff was all **. Was treated with such prejudice because of the color of my skin. I'm **. I qualified based on my bank statements and payment history. They approved me over the phone... I would not recommend this company for any financial needs. I recommend Going elsewhere. This was the Garner, NC location.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 13, 2018

DO NOT use this finance company. If you default on your loan they send the constable to your home. They won't work with you on a payment plan. HORRIBLE. They don't understand hard times. DO NOT use this finance company.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2018

I got prequalified for a loan, which did not affect my credit score. This is why I applied. I contacted my local branch, as recommended and went through the additional steps to qualify for a loan. The person I spoke to, Travis, advised me that he would follow up with me within the hour. About a minute after I get the alert from Credit Karma, advising me that someone has checked my credit, which added a new hard inquiry, lowering my score, I get a call back from Travis, who is yelling in the background at someone else so loudly that I had to repeat myself when I answered the phone. Unprofessional.

Then he tells me, and I quote: "Oh yeah about that loan application, we couldn't do nothing with that." Unprofessional again. I paused, waiting for him to continue, and when he didn't, I had to ask why. His response, again, I quote: "Something about some derogatory items on your credit report...". Very, very unprofessional. So I assume I'll be receiving a letter in the mail informing me of their decision, but I had a bad feeling about applying with this company, and I should have listened instead of going against my better judgment. I can't speak on their lending services, but their customer service leaves a lot to be desired. Zoca Loans is a little better than this, as far as personal loans, and their loans don't impact your credit score.

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12 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 2, 2018

I had gotten a loan from Regional Finance a little over a year ago. This was the first time using them, and it was relatively easy to get a loan. Good credit score, good payment history, good employment history, etc. I paid my loan on time every month. Actually I paid a little bit more than the minimum. Generally how I do things, try to get ahead or get paid off sooner. I was terminated from a job that I had been at for over 8 years, due to no fault of my own. I applied for unemployment, and there was an inquiry on why I was terminated, and they determined I was let go for no reason and I qualified for unemployment.

For those of you that don’t know, unemployment is not enough to live on, not enough to pay the bills, it’s a fraction of what you made before. So, I started to shuffle bills, and I was slowly getting behind on things. Once I started to get behind on this loan, these guys called me 3-5 times a day. I told them I was unemployed now, on unemployment, and I will try to pay them when I am able to. I had a family I had to feed, lights to keep on at my home, and cars to maintain so I could search for a job and my wife could take the kids to school. Even after telling them I was unemployed, they continued to call every day, “just checking to see if you found a job.” I truly get they want to get paid.

At one point, I got to 60 days behind, I was still looking for work. I also was fighting to keep my house out of Foreclosure. I told them I was still looking for work, and my home was about to go into foreclosure, and I would pay them as soon as I got a job and income was coming in. About a week later, the constable shows up at my door and they are taking me to court to put a lien on my home. I got a job about 2 weeks later. I started to get my bills caught up. I saved my house from foreclosure, that’s the good part. The bad part is, my mortgage went up almost 2.5 times the normal amount. So, now I am commuting to a job over 50 miles away, more in gas/car maintenance, and I bring home less than I did while on unemployment. I have made 4 of my 12 payments, and I am starting to fall behind... now they are harassing me again.

I have a loan from another place that is similar to Regional, they are the financier for my car. I will say this much, I have called them, told them my situation, and they are working with me. They are like, "Life happens, we get it, we’ll work with you and try to help." After all is said and done. I have recommended they other place to many people, and I make sure I tell them to steer away from Regional Finance. They are easy to get a loan with, but they don’t care if life happens. Again, I know I got the loan, and I know I have to pay it back. That is not an issue. The issue is they don’t care when things happen that are beyond your control. Lesson learned. This company is not one I will ever deal with or recommend to anyone. Never again is all I will say.

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18 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 1, 2018

I got the This is a Real Loan Check in the mail. I typically shred these offers as most are scams or the interest rates/repayment is stupid high. This time I laid it aside for some reason. I found it a few days later when tidying up my desk. I decided to research the company and really look at the attached Promissory Note and the APR and other fees. I decided to call them to get more information. I wanted to be sure that if I took the offer, I could pay it off early with no fee. I was told yes and that there would be no fee other than the interest that would be charged for whatever the length of the loan was. And there was a $100 fee that is charged for everyone. I told them that I would call again later and decide if I wanted to do it.

I waited a couple more days and decided to cash the check. I have made all payments early. I have had zero issues with them. I knew ahead of time the terms of the loan, the APR, etc. My check was for $2400 and my payments are $138 per month. I double pay each month in order to pay down the loan faster. I am offered additional money for loan each time, but I decline. I will be paying the loan off at the beginning of the year. They have reported to credit bureaus, which has helped my credit. I think as long as you read the terms of the loan and then adhere to them, you will be fine. Of course if you fail to pay or otherwise default - they are going to come after you. Their job is to loan money and to collect their money back - not feel sorry for you.

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23 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 29, 2018

This company gouges. Quite frankly they should not be allowed to make loans. I would recommend to anybody to go anywhere else but here. What they are doing borders on Criminal sir. Interest rates which border on usury and in no way, shape or form should this company be accredited.

17 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 23, 2018

I don’t have the best credit, I needed a loan. I went to Regional and they gave me what I needed. Never had a problem with them. Everyone in the office is kind and very courteous. My experience was good. I paid my first loan off, later on I got another loan. If you get in a bind financially they will try to help you work it out. Love this company. No problems here!

16 people found this review helpful
Rated with 3 stars
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Verified Reviewer
Original review: June 7, 2018

I have applied for loan through Regional Finance Coy. My agent name is Aisha. I have paid to this Coy Rs 107000/- for sanction of loan as a security money. They neither sanction my loan and nor refund my money. This is a fraud Coy and please no one try with this Coy as Aisha. She is a big cheater.

15 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 20, 2018

I recently purchased furniture from Bernie and Phyl's with the no credit check option to avoid impacting my credit score and the first thing they (West Creek Financial) was do a hard credit pull. Definitely not a "no credit check" as advertised! Buyer beware of this offer.

20 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 20, 2018

I took a loan February for $560. I made my first March 18th payment $60.00. On April 18th I made a payment of $300 and ask them for my payoff. They say was $398.00. I just made a payment of $100 and still owe $560.00? I'm trying so hard to pay this off but they keep adding instead of lowering. Is a ripoff. Please don't get cut on this payday loan. Works better or you will be tied for life with this rateros!

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 7, 2018

I purchased some furniture at Ashley furniture about one year ago. My payments were only $75 (my balance on the furniture was only $1083) and I made them on time. A few months back, the office in Houston started soliciting me about taking out an additional loan and combine my furniture loan. I went to the office to talk to them and a women told me that she could loan me an additional $3000 so I could pay off some credit cards. She combined the 2 loans together to make my monthly payment $143.00, which was fine.

When I called to make my first payment, the guy on the other end of the phone said no, my payment due was $240.00. I told him he was wrong because I never would have committed to a monthly payment that high. When I called to speak to a supervisor, he stammered around and first told me the amount I borrowed was $7,000, which was wrong. He then corrected himself and said $6,000. $1083 + $3000 = $4083. It scares me that they do not know what they are doing in this office. I have been trying to reach them by phone for 2 days now and no one is picking up PLUS they don't even have an answering service. Something is very fishy about this company and I am having them investigated. I would never recommend anyone to them. Bad Customer Service!

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21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 3, 2018

They are worse than loan sharks. As soon as you miss one payment they call you 4-8 times a day along with sending you text messages and emails. We had an emergency come up and were unable to make the payments for a couple of months. We notified them of it and they took it to court and sued us without ANY prior notice. We never even got a summons to go to court for this.

32 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 2, 2018

I have used Regional Finance in the past, and I currently have another loan with them. I have absolutely no problem with them, in fact, they have been nothing but kind and considerate regarding my financial issues. I have paid my loan off early each time, and have no problem getting money when I need it. If you are responsible, pay your bills on time, and don't get too carried away with too many loans, using Regional Finance would not be a problem for you.

44 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 23, 2018

I obtained a loan from them in Savannah, Georgia on Abercorn Street. I am disabled and not working as I am on Social Security Retirement. I was diagnosed with Prostate Cancer and had to move with my son in Cincinnati, Ohio. I took out insurance and this insurance was to cover my payments if I could not pay. They constantly call me and family and friends. My credit is bad and should not have allowed them to approve the loan in the first place. Need help as they are trying to sue me. I have NOTHING. Had to put my property in Public Storage in Savannah, GA and lost 2 units to sale.

21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 22, 2018

When I started with this company back in April of 2016 I was super excited. I had some struggles with going through a separation and they worked with me to get back on track. Then I had a baby and I was out of work for almost a year, as soon as I got any source of income I started paying them right away consistently. 2 months later I get a notice from an attorney for them that a writ of garnishment had been put in with a judge. I contacted Gabby the manager of this location in Albuquerque NM on Sequoia and she states she can stop it at anytime and to continue to make my payments and she will contact me later (which she never does, I believe this was to just get me off of the phone).

4 months go by and I receive a judgment that I am in default. Speak with their attorney. They were never notified that I was paying. Then almost 6 months go by I'm still making the normal payments and bam my payroll calls me to tell me a writ of garnishment had been put in for almost $2,400 and I only owed $1,600 the day I got the call I called regional to find out my balance. This company seems to care at first to get the loan but when you are with them for awhile and life happens they go down on you really quickly. They make promises they don't keep. In the long run they are going to hurt you more, there is a reason their rating are so low. You really don't need a loan that bad especially not from this company.

Please take the time to read people's reviews. We all can't be lying because we are made out to be horrible people. The company did not hire right with Gabby. There is no integrity with her. She just lies straight to your face and has an I'm going to get you attitude, we are all human beings no one is better than one person just because you have the power to hurt that person's credit. To make all this worse she spoke with me in February 2018 and never noted the account that we spoke, what she and I talked about and worse that she would call me back so she's even better at covering her tracks!!! Just don't do it. Not worth the problems.

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14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 11, 2018

I received a letter from them February 1, 2018. The letter is regarding the "stoppage of monthly statements". They are going to a texting system. I called and told them I am not interested in receiving texts. I want a hard copy and I requested an email copy of my statement as well. They failed to post a check mailed for my account and continued to tell me they did not receive it. I got concerned about my credit and made a phone payment on my card. The next day (Saturday, office closed of course) I checked my bank account to make sure they processed my payment and saw both the check and card payment were processed on the same day. My email was ignored that Monday and I called them. "Oh we're sorry for the distress this must have caused". The "extra payment" would be applied to my March payment due and part of my April payment as I paid more than the amount due.

I asked again to have a hard copy and an email of my statement sent to me verified my address and email and received a confirmation of my phone payment and that is all. I still haven't received any form of a statement and I am tired of dealing with the people. I tried to email from my email account however the email gets refused by the postmaster as not a good address. The only way I can contact them in writing (trying to cover my-) is through their website. I have a legal right to have a written copy of my account. Please help me. The office I am forced to deal with doesn't give me access to my account online. RMC Retail - 979 Batesville Rd, Suite B - Greer, SC 29651. I sent them yet another email this evening telling them my next is to contact you. What now?

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17 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 8, 2018

I had fallen on hard times and needed to borrow money to buy a new (to me) car and get to my job. I had always ignored the convenience checks which would arrive in my mailbox from time to time, but just this one time, I had no other options. After much debate, I cashed the check. HUGE MISTAKE. Monthly payments ended up being $170 per month, which I cannot afford at all. The biggest problem is that they are now calling family members...family who have a different last name as me and claim I used them as references. This is a complete lie. Stay away from these 'people'. They are criminals and are invading the privacy of their clients...clients who turned to them for help.

23 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 7, 2018

I went to the branch to pay off my loan off $363.68, I gave the rep. $400.85 Therefore, my change is $37.17 which she gave me that exact change. Their system froze, so she couldn't print me a receipt but she was able to send me a screenshot of the screen that everything was taken care of, so I left. She called in 5-7 mins later and said that she gave me $10 extra change. I told her that she did not and she keep insisting that she did. I swear!!! That ** did not gave me $10 more. She gave me 1=$20, 1=$10, 1=$5 and 2=$2 and some coins.

What kind of customer service calling to tell the customer that she gave her $10 extra changed - WTF?!!! It is her responsibility to double check what she gave the customer but calling a customer accusing her like that just out of the line. I would never ever finance with this branch ever again. I'm so disappointed and it ruined my day. I feel like I was blamed for something I didn't do and there wasn't even an apology from them after we hang up the phone.

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18 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 28, 2018

I was forced to do business with this company when someone fraudulently cashed an $1800 check that was supposedly mailed to me randomly. I never saw this check, and I certainly didn’t request it. I had to put more work into clearing my name of this loan with this company than the thief had to put in when they got the loan! When I showed up at the business with the police department (required by the company to clear my name) I learned how easy it is to get a loan. They get names and info from creditors (they stated they buy names). Then they randomly mail pre-approved loan checks out to the names on the list. In my case it was for $1800 ($2750 after fees and interest they explained).

When someone receives the check they sign it, print their driver's license number and phone numbers on the back and deposit it in their bank. Once the check is deposited the company gets notification and a copy of the cashed check. They then send the name and address from the check to Equifax who then confirms the info and attaches a corresponding DOB and SSN to the loan. So this thief didn’t even have to have my DOB or SSN to get this loan on MY credit! What makes it even worse is they DID NOT verify the info prior to letting a random person cash a check they randomly mailed out. The thief provided 2 phone numbers on the check. 1 didn’t even work, and 1 was to a Days Inn hotel.

The company called the numbers for the first time as the police officers were standing in front of them, and when they found out one place was a Days Inn they laughed and said “well, they either live there or work there. Lol.” like it was no big deal. The DL # on the check was halfway illegible. The police tried several times to read it and couldn’t get it right. They asked the business if their online copy was better than the print out copy to which the business again laughed and said “no, it looks like that on our screen too”. The police then asked “so you give out loans without verifying information?” And they responded “no, we verify, that’s why this lady is here” meaning that was the reason I was in their place of business to begin with!

The police corrected them because I was only in their place of business because I received a notice in the mail letting me know “my loan” that I didn’t take out had a payment that was overdue!!! Complete idiots and frauds here for sure!!!! And if you are thinking of using this business for your personal loan needs take a look again at the loan amounts I listed above!! You take out a $1800 loan and pay them back a total of $2750! On top of promoting felony acts with their business practices they are also raping their customers with those fees right there!!

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25 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 14, 2018

They trying scare you into paying. When you do have the money you tell them when you can pay. Then they tell you we can wait that long. I'm trying to refinance my bill with. Do not go to Regional Finance for anything.

16 people found this review helpful
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Regional Finance Company Information

Company Name:
Regional Finance
Website:
www.regionalfinance.com
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