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Reviewed Feb. 27, 2019
I received a call from this company claiming to be collecting a debt from Women's and Kid's Hospital LLC. They mention in the call, if we received a letter from them. I have paid all my hospital bills in full. They have stolen phone numbers and names from some hospital visit. This is most likely a scam and fraud.
Reviewed Feb. 26, 2019
Medicredit has the worst customer service and they continue to hang up on me. I was faithfully paying on a medical bill and was referred to Medicredit. I disputed the fact I was even sent to collections and when I contacted Medicredit, I was told that I owed the amount and needed to pay. I very much doubt that my dispute was communicated correctly to the Medical Center of Aurora. When I asked to speak to a supervisor, the call was terminated.
Reviewed Jan. 29, 2019
Received a letter today from them claiming I owe them/a hospital about $600 which is not true. They also claimed they've tried to mail me and call me but didn't get a hold of me which IS another lie as I've never heard of these people before. I did back in 2013 have some hospital bills that when unpaid for a long time as all my medical expenses are covered by the VA and the VA takes years to get around to paying them off. And just this last year the VA finally cleared the last one up so I know all my past medical bills were all paid off.
But this company is trying to say they were not paid and from what other people have said about them they seem to have a habit of falsely claiming a debt is owed and even taking money from people and not clearing up the debt that it's claiming to be for. Even to pretend I owe that debt I still will not do business with these people as they clearly are not a trustworthy company and any money you give them will just be a loss. Also this is nowhere on my credit record and hasn't been since I started to monitor it 2 years ago so again it is just a fraudulent attempt to steal from me.
Reviewed Jan. 27, 2019
I had an account with Medicredit that need paid. I mailed them a check for $1000. Come to find out my account was sold to a different agency. I tried contacting Medicredit to find out what happened to my payment. The rep answering the phone could not tell me. They took my info and said a manager would call me back. I have never received a callback and every time I call Medicredit I get a different story. I also contacted the hospital the bill was with and they never received the money.
I wrote Medicredit a letter with all my information and a copy of my canceled check proving they cashed my check. This all started back in September of 2018. To this day I have never received a call back despite the fact I have called about 15 times and mailed a letter. It appears they are trying to steal $1000 from me. I feel sorry for anyone who has to deal with this company. Just because they are a collection agency doesn't give them the right to be such a dishonest company.
Reviewed Dec. 18, 2018
I told them that I could only afford to pay a minimal amount per month. No problem. They said I have to pay it on my own, they do not do auto withdrawals and or a statement as a bill. I asked for a letter of agreement in regards to the payment amount and was it they could not do that or send me any type of receipt showing that payment was done. I sent them a letter stating all this (you can't email them anything, their website is for making payments only) and that I refused to make any payments till I have heard from them. I have not!
Reviewed Nov. 19, 2018
In 2017 my newborn was taken to the ER where she later past. We had a bill with the hospital that we were making monthly payments on and then for some reason the account was moved to Medicredit, a debt collector. They called to inform me of a discount I could get (50%) if I paid the settlement amount right away. I called back a few days later to pay this amount, then the next day I received a call from the individual who had helped me saying they had accidentally charged me the full amount... Not the settlement amount. He informed me that I would receive a credit for the amount I was overcharged. I called back a couple days later to see when I would be receiving this credit. This individual said to allow 7-14 business days.
I called back several more times to see where the credit was in the process because I had bills I was not able to pay because of their mistake. After calling back 3 or 4 times, talking with supervisors, I was informed that Medicredit wasn't the one that would be issuing the credit, it would be the hospital and I should get with their billing department. So I called them and they informed me that Medicredit had sent the payment to the wrong department and they hadn't set up the credit correctly. So I would need to call back in a week to see where they were in the credit process. I am not at all happy with the service of Medicredit. It is like pulling teeth trying to get this money back.
Reviewed Oct. 16, 2018
After being in the hospital for stroke-like symptoms, my family and I paid over $3,000 for the facilities fee. Now I am getting harassed by this debt collector every day saying I have not paid it! This has been going on for over three years now. It's like they think they can milk me for money for the rest of my life, even after I paid it off once. I'm not asking for free things, I already paid over three grand, and they still can't produce an itemized bill or anything showing what I have paid. They wrote it off once, after I wrote a letter with proof I paid, and documentation of what the contracted rate with my insurance is, which I've already paid over. They stopped for a little while, then started harassing me non-stop again. I just want to get rid of my phone so this disgusting company can't call me all day long!
Reviewed Aug. 8, 2018
This company called my cellphone to try to collect on medical bills for my adult daughter that does not live with me. She is 25 years old and pays her own bills. This "collection agent" was giving me information on what doctor and when my daughter had visited that doctor. She has not given permission for me to know anything about her medical care. We have had the doctor for years, but she's on her own now. I do not know why they would have contacted me or given me information. When I stopped them to tell them that this debt is hers and that if they said any more they would violate HIPAA, but they did not care about HIPAA and continued to press me to pay her bills. I refused.
It appears that they may have gotten information that they should not have and if they contact me again, I will be asking for information to sue them. I know collection agents need to be tough, but the way this person was acting, made it clear that they were not a legitimate company. They should have stopped when I informed them that the debt did not belong to me. If anything is owed, it will be paid directly to the doctor. I have discussed this with my daughter, and she will not work with this company and will work only with the doctor.
Reviewed July 23, 2018
Was contacted by Ms. ** from MEDICREDIT, INC. on May 17, 2018 about an outstanding balance of $38.08. I made the payment over the telephone and was told it was accepted. Then the following month, I received another telephone call to pay the same invoice. I told the representative that this was already paid. She said they have no proof of this payment, and she will mail me out an envelope with instructions on what to show (my HSA bank statement showing it was debited). I asked for their email address, and was told that they don't have one. She said to fax over proof, and I said, I don't carry a landline, and therefore can't fax over my statement of proof.
Now this morning, after speaking to the 3rd representative, she told me to go to a local supermarket and pay to use their fax machine to prove once again to them that I paid this invoice, that should've been paid by the insurance company right from the start. I would certainly be interested in any class action lawsuit, against this terribly inept collection agency.
Reviewed April 5, 2018
I had a horrible experience with Medicredit after my daughter had an automobile accident and was treated at Research Hospital. The hospital bills were in limbo pending an insurance settlement but they bullied me incessantly. In spite of the fact that an insurance company was paying the bill, they kept calling me on my cell phone. Even my insurance agent was stunned by their ineptness. They could never give us factual information, they never even knew if checks were received and they refused to let me speak to a manager.
In spite of the special circumstances of the incident, they reported me to the credit reporting agencies and gave me a bad credit rating. Finally I contacted the hospital directly and they were very understanding and more than happy to settle it with me and the insurance company. They were never notified of my circumstances - even though the representatives of Medicredit said they were communicating with the hospital. It became very clear, that their goal was collecting as much money as they could, even collecting money that was not warranted and they did not want to work with a patient at all!
Reviewed Dec. 26, 2017
This organization claims to have sent me information about my debt AFTER I paid the "settlement" online". I'm told by "customer service" that I still had to call them to clear the "settled" amount. WTF?! I call today and no manager available but they'll return my call at their earliest convenience??? What BS! They cannot provide me any solution. I'm reporting the company to whichever federal authority that oversees debt collection. #epicfail.
Reviewed Nov. 20, 2017
I broke my ankle in Jan of 17. Paid faithfully to hosp to get my (very much too high) copay paid off but started getting duplicate bills from a company I knew nothing about. Turns out to be Medicredit. Started getting dunning calls from them even tho I was paying the hospital. Gave them no info - no fool. The reps badmouthed me about being a deadbeat. Called the hosp billing dept and was automatically routed to Medicredit phone tree. Finally got a human. Asked for a statement. "We don't do that." = NO. She did finally give me a balance - but wanted me to give her a credit card number then and there, no discussion. I refused.
Upshot: I owe them about $149.23. They will get that amount. Any further contact from them to me will result in a lawsuit. They smell crooked, sound crooked, and behave crooked. If I find out that I have overpaid, there will be a lawsuit. What kind of credit company won't send a statement - and the only receipt you get only shows the payment by return email? Crooked.
Reviewed Nov. 10, 2017
Medicredit contacted me to collect an alleged debt from a hospital. They refused to discuss the issue unless I first provided DOB and SSN. I declined to give this information over the phone to an unknown agency, but I requested an itemized bill, which they agreed to provide. The next call was a few weeks later and when I asked about the bill (which I had not received) they said it wasn't their responsibility. When I wouldn't give them my DOB and SSN over the phone, they hung up and then filed negative reports on my credit.
I receive regular calls asking for confidential identification info. before they discuss the matter. As soon as I decline to give them the info they hang up. The debt they're claiming has not been established and yet they have damaged my credit rating. They have failed to provide the documentation they agreed to and expect me to compromise the security of my identity. I see no reason to cooperate with them. The damage they have done was inflicted maliciously as retaliation for not knuckling under to their unsubstantiated claims and unreasonable requirements.
Reviewed Nov. 8, 2017
I went to MoBap on multiple occasions this past Spring. I had issues every time with their registration department to the hospital and Arrhythmia Center, each time having to provide all of my personal information to "update their systems". Here it is November and I receive a call from Medicredit. I call back and get Charles on the phone to figure out who and why they are calling me since I have not received any bills, notices, mail, email or phone since April when I last visited the hospital (assuming insurance took care of it since I gave them my insurance information each time).
I go through providing my information to him - even though I am currently questioning this entire call as it is completely out of the blue. He advises me that the address he has on file is my childhood home that has not been a current address of mine my entire adult life (I am 35) and has no family ties in the last decade. He gives me excuses in a condescending tone as to why they would have that old address on file as current, despite my insurance and Driver's License and all other documentation having my current address present to match the information I provided the hospital on each call. He was not productive, not respective or courteous in any definition of the word. He treated me like less a person than I would treat any human (especially when I represent my place of employment and am handling business) especially considering all of the personal information I had to provide him just to find out what company/charges Medicredit was handling.
I put a lot of faith in him and his company from the moment I entered conversation with him, as I was not allowed to confirm, but required to provide my personal information in order to speak to him (name, addresses, phone number, etc). I ended up hanging up on him and will further handle any communication and business online unless there is another representative I am able to deal with. I will not entertain 1 more second of my time to hear his voice after the way he made me feel on the phone. I did request a mailer to my address after updating my account with my current address and will wait to review documentation regarding the charges and then will handle settling any charges necessary.
Reviewed Oct. 31, 2017
In June 2017 when I initially received a letter from Medicredit notifying me of an outstanding bill with Research Medical Center I immediately called to find out how they received the file when it was in dispute with Research. I called and spoke to a representative at MediCredit and was told they have the file and payment was due. I asked how my file was sent to their office when it was in dispute and the rep. told me if I wanted to dispute the charge then I could with their office. I never received a letter from MediCredit stating my file was out of dispute and in September it was sent to credit reporting. I have tried calling to get this resolved informing them I never received a letter stating my file was out of dispute. I call and can never get a supervisor on the line and when I asked to speak with the director they tell me one is not available by phone.
Reviewed Oct. 25, 2017
Medicredit lists (2) two collection accounts on credit report. When contacted regarding these listed collection debts. Medicredit denies collection of these debts. Different calls all the same answers. “This is a debt that we are not collecting any longer“! When asked for a letter of statement. I was refused numerous times! Told to put disputes with credit reporting agency.
Reviewed Aug. 26, 2017
This is the worst credit reporters. They will call twice and report you negative without seeking the truth and the real content of the bills. My credit history showed up on my credit history while I was still at the hospital and they went ahead and reported to destroy my credit score. The representatives are very unprofessional and do not solve any problems. The managers are never there to solve the problem. They promised to fix it but it still shows negative and 2 days late before they even spoke to me. They representing Centennial Hospital and had my wrong birth date and did not speak to me because of that then they go and report negative without the source evidence.
Reviewed Aug. 2, 2017
My family doctor and I decided that I needed to see a specialist for my medical problem. The specialist decided that I needed IV infusion therapy to treat the problem, which is the standard care protocol for my condition. I called my insurance company to confirm that the necessary care would be covered for me with little to no out of pocket cost at the facility that the specialist recommended, it is a fully covered benefit of my insurance with only minimal copay/deductible amounts due from me, the patient.
I did receive medical services at this facility with a competent doctor, nice nurses and professional staff. The claim was billed to my insurance. My insurance company processed the claim according to my benefits and said "we did not pay all or some of this claim... but you are not responsible to pay." Since I have experience with insurance companies, due to my own personal long and complicated medical history, I viewed the statement from the insurance company and filed it because the denial reasoning is supposed to be interpreted by the provider as correct the claim and resubmit if you think this should be paid according to your contract with us or write it off if you know that you're not supposed to get paid for this service.
Fast forward six (6) months from the date of service and this account is showing on my credit report. I called Medicredit. I wrote Medicredit. I called the hospital. All with no effective results. I have been given answers like the claim is still under review (4 months later) or the person that was working on your issue is no longer in that area. I called my insurance, and they confirmed that there had been no new claim activity and that based on the information submitted, I am not financially responsible for the amount Medicredit is aggressively trying to collect from me. This company is calling me, sending me letters and adversely affecting my ability to navigate the financial world, for a bill I don't owe. I have now written the hospital and all credit bureaus about this extraordinary collection activity for a bill that is not my responsibility. I am frustrated, my credit is negatively impacted and I'm paying higher interest rates because no one is resolving the issue.
Reviewed June 21, 2017
Every representative that I spoke to couldn't wait to get off the phone and didn't want to help me with my situation at all. I had 7 years of information to relay. I have sent a dispute letter and was put on file, but never helped anything. My provider has failed to submit a claim and instead sent it to collections. Blue Cross Blue Shield has been trying to call the collection agency for months and Medicredit has chosen to ignore all their phone calls. The insurance company wants to pay this bill, but Medicredit can't seem to figure out how to get the payment with the insurance company. Medicredit wants a payment and BCBS wants to pay, but it is still unresolved. How ridiculous is this. Because of this incompetency, my credit score suffers.
Reviewed April 6, 2017
My son's doctor double billed my insurance agency, the insurance company paid the bill and declined the second bill. The doctor's office had talked with me and verified they were paid. 5 months later I start receiving calls from Medicredit about the bill. I had my insurance company talk with them and proved the bill was paid. Now they have put the bill on my credit report. How can they get away with this information. I luckily have my insurance company to back it all up with paperwork. Yet this is ruining my credit score and reputation on paying my bills. Can you sue the company for filing false information on your credit report?
Reviewed March 23, 2017
In an attempt to pay a collections account for Spartanburg Regional Medical Center I was charged an additional $4.95 for third party processing which MEDICREDIT, INC did not tell me about, nor do it state this information on any of the bills they have sent me. I called the company back, explained what happened, that I wasn't informed and the rude CSR asked what I wanted to be done. I have a $4000 medical bill for SRMC center that they broke up into 3 accounts. Three accounts that they continue to report to credit agencies to keep negative marks on your credit but when I called it was one balance. Something need to be done with them ASAP! My $4.95 still haven't been put back in my account. I shouldn't have to pay for the negligence of this company not telling me about third party charging on a recorded call supposedly or for SRMC using them to collect debts!
Reviewed March 3, 2017
I had an emergency and was unemployed so it got turned over to MC. They called and set up auto bank drafts of $50 which was really more than I could afford but had no choice. They said they would make four payments and then call me to reevaluate my ability to pay more. Instead of calling they took the fourth payment and then reported it to the credit bureau. They said they mailed statements but they did not. I never heard from them except to see the bank drafts in my account. St. Mary's goes along with it so you are stuck. It's not like I went out and blew $2000 frivolously. In fact I wanted to leave the emergency room and was told that if I did, and something bad happened my insurance wouldn't cover it so I felt trapped and now my credit is ruined.
Reviewed Feb. 18, 2017
I myself have been dealing with Medicredit. Received a hospital bill for a trip to the ER for the amount of $1168.00. I sent a payment of 500.00 and waited for another statement which I'm not sure if I received one or not but I don't recall getting one. Anyway I did end up receiving one from Medicredit which I immediately called and made arrangements to make monthly payments with them until paid. I kept my end of the deal and then when I was down to owing them just 268.00 I mistakenly sent a final payment of 318.00 which I am still waiting for the return of my overpayment. While making my monthly payments they did go ahead and put this "derogatory" account in the credit bureaus which hurt my scores significantly and have yet to mark this account paid at least.
It has not been quite 30 days yet since paid but I did call them while paying them and questioned them on whether they would remove this account from the bureaus once paid since it was a medical bill and they very rudely said that they would not! I have yet to receive any statement confirming that it is paid. There is no way to contact them via website or when you call you just get automated phone service. Very frustrating. Also in hindsight after checking with my insurance co, it looks like I may not have even had to pay this bill. It was originally viewed as an out of network provider which the ins co negotiated and I should not have had to pay the balance. But now they are investigating this bill again because I explained to them that this provider was in network which means someone will have to reimburse me all the money I paid but what about what it cost me as far as my credit score? Who fixes that?
I went on the FTC website after reading all of these complaints and on this site there is a way that people can file complaints. If enough people file complaints then this company can be made to answer for their unscrupulous and unlawful practices. I'm just not sure how do we inform the masses and get enough people to lodge their complaints with the government so this company can be made to answer? Any information that you use in filing a complaint with the FTC remains completely confidential.
Reviewed Feb. 9, 2017
I settled an account in November 2016. In December, it was still on my credit report. I called, and the lady who answered told me it would be cleared within 30 days. It's now February, and when I paid Equifax to dispute the charge, Medicredit STILL told them my account was delinquent. I called again, and the woman I spoke to said there was nothing she could do for me except send me a letter in the mail, which I then have to send again to Equifax and pay the extra money to keep my stupid Equifax account open. My outstanding balance was $150. I will have to pay almost as much just to get this off my credit.
Reviewed Jan. 16, 2017
I have contacted Medicredit many times, get different people to speak every time, and have gotten nowhere with them. No one knows what they are doing there, get different answers from all that I spoke to. The supervisor was a total moron, disrespectful and in no way going to help me. Here we are in 2017 and my account was paid in full on 9/12/2016. I have been told that the update went out on 9/21/2016. When I asked which agency it was reported to, no one knew. Last call I put in to them I was told it would be looked into. Again, nothing. I am done with them, going to file a formal complaint with the FTC. They are interfering with my ability to get my credit repaired. I need to purchase a vehicle soon and this collection will hurt me since it shows in my credit reports that I still owe money.
I feel Medicredit is a hateful company wanting to punish consumers for their hard times. I am going to request that that collection be totally removed due to their incompetency. I have filed a dispute with all three bureaus. I will seek professional help and hire an attorney if need be. I have kept records of when I called, and who I spoke to. This agency is unprofessional and should not be in business.
Reviewed Dec. 4, 2016
Keep getting calls from these debt collectors for a hospital bill for my brother-in-law. He died in January 2016. I have nothing to do with the finances of this person. I don't know who does as his wife, my sister, died 3 years ago and there were no children. I have asked them not to call me but they continue. The last call threatened to report his refusal to pay to the credit bureaus. I just laughed at the woman and said "who cares - he is dead". She then said they could garnish/attach his income tax refund. I laughed at her again and said "go ahead - he doesn't file a tax return as he had been retired for 7 years before his death and would not be filing a tax return for this year either". She then said they have every intention of collecting this bill. I told her "good luck with that", and now that I have asked them not to call, if they call me again, I will be suing THEM!
Reviewed Nov. 1, 2016
We woke up this morning at 8:10 am to a stranger that said they were calling from Medicredit. This lady asked me to verify who I was and I responded for her to verify who she was. She refused and stated that I refused to give her my personal information and hung up. Who would give out their personal information to someone that refused to give me theirs first? I pay $1300 a month for insurance so I won't have to put up with this treatment.
Reviewed Oct. 15, 2016
Just received an 8:30 am call on Saturday from a very rude woman who refers to herself as "Ms. **", representing Medicredit. Her tone was terrible. She was calling for another family member and would not answer my inquiring questions regarding why they would call so early on a Saturday. Very sharply she responds, "...someone's got to do it...I work on Saturday's..." Wow, a rude wake up call. I would not trust this company. Go straight to the source they are representing if you can find out why they're calling.
Reviewed Oct. 3, 2016
I was contacted by MC that a hospital bill I was paying on was sent to them for collection. They offered a discount if the balance could be paid in 2 parts, one being in August the other in September. I paid August online at their website. On September 3rd I attempted to pay the second payment. Their site went to a GoDaddy.com green screen. On the 4th, 5th or 6th, I could not get it to go thru so I mailed the payment. I was notified by MC this week that because I didn't make it online or call them a payment in on the phone, that I now owed the part they discounted off. They took the website down to create payment difficulties in order to collect more money and make out like you defaulted. They have yet to send all the money I paid to the hospital. I paid $1600 total and they only sent $1200. I didn't owe MC therefore they shouldn't keep any of my payment.
Reviewed Sept. 30, 2016
Unprofessional and untrustworthy. I paid my bill online and never received the promised confirmation email and am not able to view my payment history. And when I called in, was told that they could not tell me my payment history or confirm that my payment went through as they were working on two different systems. I do not trust a company that will not provide such crucial information to me. What reason could they possibly have to withhold payment history other than to trick one into paying again two or three times?
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