eHarmony Reviews

I wish to cancel this service and they are not responding to my request. Funds are being withdrawn automatically from my checking account.

I cancelled my account at least 3 years ago and they are still sending me matches. And when I tried to take off my photo at first, it said that my photo was their property and I could not delete it! Consequences: very frustrating to deal with them and try to get my account closed three years ago and really aggravating to have to go through this again now. Plus, I am engaged and it would be very upsetting for my fiance if he saw I was still getting matches I'm sure.

I signed up and selected to opt out of auto renewal. I cancelled account in May 2009. I received a charge on my Visa in August, no renewal notice of any kind (they also did not send an email when I cancelled, twice now). I spoke with two customer service reps who informed me that I didn't close my account and questioned my process. I explained I followed their process, but they stated I must not have. I am an E-Commerce person. I implement websites, so am very familiar with opt-in check boxes and cancellation processes. They refused to provide me the $140 refund, but offered $91 and a reduced one month subscription fee for my pain.

My eHarmony account was billed through a third-party billing service without my permission. I did not want this renewal nor do I want this third-party (Bill Direct) to even correspond with me. If this matter is not resolved at once, I will file a complaint with the Oregon state attorney general’s office. I will seek to prohibit eHarmony and Bill Direct from doing business in this state and seek legal fees as a result of any action deemed necessary to get them to cease and desist any further attempt to collect any fees on the part of eHarmony.com.

I cannot cancel the membership and they take the payment out of my account monthly. It has wasted my money and they have done nothing for me. I just want to cancel my membership.

I had a subscription with e-Harmony. I thought I had canceled my subscription and have not logged in or used my e-Harmony account for months. I received an e-mail notice that they were going to renew my subscription. Because they weren't listening to me online and I could not find a phone number to talk to them, I sent them an overnight notice to cancel my subscription. It was received on 8/14 and yet they billed my bank account on 8/17. I'm 63, unemployed and their draft to my bank account caused overdrawn checks, bank fees, etc. I still cannot find a way to stop them - this is just plain unfair. Until I get some satisfaction in the form of reversal of the 6-month fee to my account (done automatically after I thought I turned the entire account off), I am going on a campaign to warn others that they are unethical in their dealings with subscribers.

I cannot contact at all. The problem with the credit card is their problem and not mine. I figured out 2 weeks ago (with Capital One), but the same problem has occurred. I cannot proceed with my eHarmony account because of the credit card glitch. They have to run my card through until it works (this is true), but I cannot possibly reach them by email or phone to converse about it. I wish to withdraw from eHarmony and have 2 payments of $19.95 returned since I never had one exchange with the only "match" I was interested in. I cannot contact the person because I can't subscribe to the phone service because they think my credit card doesn't work. I'm quite tired of the effort, but I would like my near $40 back.

I paid for a short term membership two years ago. I chose to meet several of my matches. I could find nothing in common with any of them. So much for the "29 dimension secret questionnaire"! I even asked a couple and they could figure no commonalities. eHarmony couldn't even match me on my criteria of distance. I said less than 25 miles and have been matched with men over 200 miles away. So, I just recently registered for the free trial to see what's up. Some of the same people showed up as my matches! Two years later and similar or the same profiles, I seriously doubt it! I'm not surprised to find others here who have had the same experience. Major false advertising and slick billing practices that are difficult to stop. After arguing and arguing, I finally got eHarmony to stop my original billing. No refunds for time I did not agree to. My last resort was going to be to cancel my credit card so they could no longer charge me.

I signed up for a three month subscription in February 2009. About a month later, my credit card company called me about a charge for $29.95 that an online media company of some type had been trying to charge to my account. I can't remember their name off hand. I cancelled my credit card. I checked the company out on line and they had a history of stealing credit card account numbers and charging small amounts on a continuous basis. Then, I started receiving "free magazines." I had no idea who was sending them.

I signed up with eHarmony over 2 or three years ago (about 2006), for a period of only 12 months. Today 7/27/09, I noticed they are deducting money from my checking account. I cannot access the customer service department by the number that someone posted on a complaint site. I need help in getting them to stop taking my money and also to return what they have taken.

I went online and did the free profile years ago. I was amazed to see that they continue to send matches after all these years and what's amazing is that they are the same matches. I refuse to believe those individuals are still available for me. I have a great memory and I remember that I would go as far as I could on free services to just see if it was worth subscribing to and then those matches would show closed, met someone else. This was to make me think the men were going fast. Well, it was amazing that the same men that closed the communication continued to resurface time and time again.

I told them a month ago that I did not want my account renewed. This week, I received an email from them telling me that they had extended my membership and that a fee had been deducted from my bank account that I wanted refunded. The response that I received was that if I wanted a refund, I had to contact them by phone during normal working hours. It did not address the fact that my account was renewed against my expressed request. Before their unauthorized draft, my account was listed as closed on their website. Now it is open again and I'm receiving unwanted email from them.

I signed up for three months and was unable to cancel my auto renew. Customer service is automated, never a resolution to my problem. I had to contact my bank to cancel my debit card. People on the site are fake. The whole thing is one big psycho-babble hoax.

They matched me up with some Norwegian guy who was on an oil rig, off the coast of Edinburgh, Scotland. He claimed to be from Louisville, and threatened to choke me if he ever saw me after I decided to break off the conversation. I also was matched with some guy who claimed to be from fairly close to where I am, who stated he went, I think, with his daughter to Ghana, where they don't take American Express Travelers checks. He wanted me to give him money, and he would send those to me in cash. When I refused to do that, he stopped communicating with me. No real damage, other than the verbal assault by one, but their claim that they thoroughly research the people they hook you up with, is a joke!

I joined eHarmony on June 10th 2009. I paid for 1 month and then immediately canceled the membership so it wouldn't go into automatic renewal, as directed by eHarmony. I was provided with a cancellation confirmation #, which I have. On July 10th eHarmony took an additional month's membership out of my account. I explained the situation to Brady and Jennifer at eHarmony. They said the money had already been taken from my account and it could take a couple of weeks to credit my account. I wanted immediate credit, since they did not have permission to remove that money from my account.

Do not sign up with eHarmony. I was a subscriber for over a year. I was matched with countless guys, but few were willing to correspond. Finally, I caught on. It is free to fill out a profile and try it. But whether they pay or not, they get sent out to people to show a lot of matches. The truth is you can’t correspond with most of them because they aren't subscribed and most of the time they don't even know what is happening. And there are so few wanting to correspond in comparison to other dating sites.

eHarmony continually e-mails me when I have asked them to stop. They claim there are all the matches for me. However, I was able to figure out they were misleading me. There is no way that all of these matches existed. Who are they, the love connection? Nonetheless, when I don't respond, they send me over twenty matches daily. All lies! I contact them all the time asking for them not to e-mail me. They persist. I am tired of them and I want it to stop. I have notified the attorney general's office and all those who complain should notify the official in your jurisdiction.

Eharmony.com did a promotion promising to allow you to "get matched, view photos, and communicate for free" this 4th of July weekend. After spending well over an hour filling out forms, I discovered that the "view photos" option is only for paid members.

I have repeatedly asked for a refund due to this company not providing the service for which they charged a fee. My emails to their executive branch were returned as undeliverable. Just in the last few days, bogus contacts and matches are now the way in which this company seeks to cling to customers. Since they have attempted this subterfuge with me, I have had enough. I was charged a fee for a service that was not provided. All attempts have been made to resolve the issues through eHarmony. I am genuinely seeking to meet a woman and so far, they have not fulfilled that. I have wasted time and my money. All I ask is for a refund of my money and hope this company will be prevented from continuing their fraudulent misrepresentation to others.

My father passed away on April 26, 2009. I am still receiving emails and solicitations for him though I have responded to them concerning his passing and requested they discontinue communication. How do I get them to stop contacting him on my email? Thanks.

I work with 4 girls that have eHarmony accounts. Even though I closed my account and haven't been active for more than 18 months, all 4 girls have received my profile as a match for them over the past 4 months. At first, I didn't believe it but 3 of the 4 logged on and showed me the match. I have to assume the 4th is telling me the truth too.

My problem is with the service itself. I was given hundreds of matches and everyday. Those matches would close on me without even talking to me at all. Out of 6 months, I was only able to communicate with 3 women. I met only two. However, my biggest problem with their service was when I put my account to not renew and low and behold, women were interested in me all of a sudden and they wanted to communicate with me. I paid for one more month to stay on and talk to these women (remember, I went 6 months with only 2 women even giving me a chance) only to find out they were fake accounts. Yes, eHarmony makes fake accounts to keep you interested and keep paying. I know they were fake because all the info was generic, no pic, very little info filled out which is not what anyone else does when they pay money for a service like this. I also did some research and found places that confirmed my experience. This is a horrible business.

As you may know eHarmony is an online dating service. On June 1, 2009, I paid $119.95 for a 3 month membership. Less than 2 weeks later, I requested the account the suspended and access to me on their site closed. I did not ask for a refund as it was not my intention to forfeit my membership. It was my understanding I could regain access anytime before my subscription expired on 9/1/2009. Instead, eHarmony has charged me for the 3 months but closed my access to their service entirely.

My debit card number was stolen and used to open an account with eHarmony. My bank immediately closed the card and told me to call eHarmony and explain that the card number had been stolen and ask them to close the phony account and refund my money. The stolen number was used for services with two other companies and they were very helpful in doing exactly this. In the first place, it was extremely difficult to find a phone number for eHarmony. They only show a place on their website to submit an email. I finally found a number from a blog of another unhappy customer.

I met Travis ** through eHarmony dating website. We became lovers online. Then he asked me money and said he will pay me back when we meet. I was asked to deposit the money to the Bank of America under the name of Samual (Oscar Park Company) Montibelo, California 90640. Last time I heard from him, he said he is sick and still in Australia. I kept all receipts for all the transactions.

I signed up for a one year plan, eHarmony took my 1/3 payment up front of $79.00. My purse was stolen with all my credit cards in it. When eHarmony tried to charge payment, 2/3 of the card was reported stolen. They cancelled my yearly subscription. When I tried to re-activate it, they would not let me reinstate my yearly plan and charged me for a monthly plan which is much more money. They would not work with me on reinstating my yearly plan. I think this is bad business practices. I will not use their service even though they have now taken $79 in addition to $59 for a month to month subscription. eHarmony now has $138 of my money and will not reinstate my yearly plan.

Somewhere E-Harmony has been pestering me the past few days, by placing an ad about after every 3-4 games on the PCH games website. I have checked 'No, thanks', and here it comes back, after 3-4 games.

I had registered with eHarmony.ca some time ago to see what types of responses I would receive pertaining to matches. Keep in mind, I read some of the complaints about eHarmony prior to registering and did not subscribe to their services. Over a period of approximately 4 months, I did receive some matches which, surprisingly enough, were a very close match to my profile. I then inquired about a payment option. I indicated I do not give out my credit card information over the internet under no circumstances whatsoever. They, Customer Care, indicated they have a gift card plan which I could use if interested. I kept this in mind for future consideration as I was too late to take advantage of the match I was interested in as she closed me off for "other" reasons.

This business needs to be investigated. I have signed up using their services and after one month, they stopped sending matches. I also believe that the matches they do send are cancelled members. I have only met one person through their system and that is because I tracked him down outside of eHarmony. He is a P.I. in S.D. County and he started investigating them. Once he started that, he got a full refund of all his money. He says that their business trick people into signing up and then ignores them. I believe they have a staff that is instructed not to match people too often to keep people believing that someday they will meet the right person when they do not have any intention of that happening. There is no economic damage other than the fee of $120.00. Someone needs to start a class action suit against this company.

I signed up with eHarmony for three months and used the site regularly and decided to take a break for at least a month. Sending in an email to eH about three days prior to my membership ending, I tried to find out how to end or not renew. They did not respond but did send me a note saying they were charging me for another 3 months. I sent another email, with no response and then went back on their site to try to find a phone number or a way to close the account. Finally by clicking on subscriptions, I found the way. Well, no response from them still and I get more emails. So I go back on and check to see if I can get emails, yes.

I ordered a 6-month service, used it for 1 month then didn't remember a fine detail that there is auto renewal. I believed that "I paid my 6 months, when 6 months are over, then that's it." But it was not. I got an auto renewal notice at one of my secondary email accounts and I was, in a matter of 2 days, late to file for a reimbursement. Not even a partial reimbursement was available. I paid for 12 months of service that I used for only 1 month (slow, inadequate, depressing service). Watch out for the auto renewal - it's the money/blood sucking vampire clause (legal, but totally dirty and low).

I have gone on eHarmony.com 6 months and haven't found anyone. So just recently, I met someone we have been dating. So I need to cancel my account to eHarmony.com.

I have unsubscribed several times and keep getting billed $95.95.

I signed up for eHarmony and as a woman who is 5'7", I tried to indicate that men who are 5'2" and slightly taller are not suitable for me. Match after match after match, I was sent men who are at least four inches shorter than I am, and each time I indicated height was an issue. One hundred and twenty three matches later, I was told that while I may consider height as an issue, they did not. After complaining, I suddenly started receiving almost no matches at all and inquired about why. I was told that my distance parameters at 100 kms from my hometown were too tight and that was why I had issues. As an experiment, I then changed my settings to "anywhere in the world" and got three totally inappropriate matches. EHarmony has responded saying that they cannot guarantee the quantity or quality of your matches. My suggestion to anyone thinking of using this service is to go into the bathroom and flush your money down the toilet. At least it would be honest!

I signed up for 6 months with eHarmony. The service is terrible. I never told them that I wanted a long distance relationship but whenever I hear from them, they were always trying to match me with long distance people. I tried to make contact when I saw a local person, but there was never any answer from any of them; even the ones that were interested in my profile. eHarmony has no phone contact number, so I sent them an email asking to cancel my membership.

I logged onto eHarmony to find someone new in my life. No matter how I do it, you're so to finish the questions. I can't get through. I've emailed them, done everything to get through. I can't. I know my email and password. I emailed because I did forget it. They even showed it to me. They even have it spelled wrong. I've done everything to finish it. For me, as a woman, they don't me there, and it is supposed to be and I logged in, did that, can't get through and I know my password as well. I even asked them to help and they act like I'm an idiot and I'm not. "It's so simple to do." That's bull.

I had signed up on eHarmony dating service on April 14, 2009, and 2 days later, they are saying I am not a paid member? I paid with my credit card; they have my money. I signed up for the 6-month period at $29.99 a month. I am unable to respond to others who want to contact me. Also, people have to understand eHarmony is like a go-between. It takes a lot of time to get an answer? We are adults. Let us write each other. Besides, any email addy can be deleted. Grow up eHarmony and don’t con us. Don’t use eHarmony.

I signed up with eHarmony and gave them my credit card online to pay for services. Before the renewal date, I went online and canceled the account. They went ahead and charged my credit card. I contacted VISA but have been unable to speak with anyone regarding their blatant charges. I am out of work on disability and eHarmony charging my account without authorization to continue with their service is a hardship. I am in constant pain and to have to deal with this issue is difficult.

I signed up for a dating service online called eHarmony, charged my membership fees to my credit card. They sent me confirmation to my email address. Two days later, I tried to log back in. I got a message that my eHarmony account was closed by eHarmony. They did not give me any notice either by email. Why? Then I tried to find customer service to email or a phone number. It is not available in their website. They are totally fake and a fraud company. All you get is FAQ Side and you cannot even put your email for them to respond to you back. My membership fees are gone! I cannot get it back or find someone to call me back. You can search the entire website and you cannot find any number or customer service to help you. Beware of them. They are scam!

I signed up for eHarmony and then was seriously thinking about subscribing. So, I searched the web first to see if there was any 1st user discounts. I found this site of eHarmony fraud reports while conducting my search. I went ahead and signed up to eHarmony since I already had matches. I did not use my card though. I used a prepaid Visa I bought from Walgreens with only enough on it to pay for one month. Later I found someone and I decided to cancel my account.

After canceling my account, I was still charged a six-month renewal. My PayPal account says this is not an unauthorized charge (don't know how that could be) and won't help. Now eHarmony decided to acknowledge my cancellation, which means I can't even access the website to contact them without resubmitting my info and agreeing to the service again, which I bet is the way they are ripping off some people month after month. The longer you try to resolve the issue, the longer they charge you. eHarmony has never acknowledged my complaint, and now I have no way of communicating with them. I will not be sucked back into their money-grabbing scheme again.

I signed up with Compatiblepartners.net. I used my Visa card and was charged $19.99 for extended services. EHarmony closed my account and won't refund the money. They say I viewed the account. I didn't view any matches since they were all male and I'm a lesbian. They are scam artists & no one should use them.

I signed up on the website eHarmony.ca. It was a special for $29.95 for 3 months using my credit card Scotia Visa quite sometime ago. They have now charged me another $89.95 on February 18, 2009. I just received my statement. I have no intention of using a site where they automatically charge you without your consent. I very rarely use my credit card on the net due to this type of situation. I was a member of Lavalife and had no problem with them. I bought credits on occasion and they never charged me automatically. I want proof from eHarmony.ca that I authorized this charge. I am trying to find them on the net. I have had no messages from them or matches recently and I want this charge reversed ASAP. I have never used their site to meet anyone and I did not authorize this charge. I want to speak to a representative ASAP to have this charge reversed.

I signed up with eHarmony and answered all their questions. I got a response but I feel they were all computer-generated. I finally met 2 women and they weren't even close to a match. I later changed to Yahoo and met several matches.

I'm extremely disappointed with eHarmony. I have not received any connection or responses from members. I thought you had a lot of members in PUERTO RICO. I would like to cancel immediately my membership card registration, and a refund in my credit card to make up for the lost time. I also received the American Express card statement in which you charged me with $119.85, which I just ordered for 3 months. I expect an IMMEDIATE response. Thank you so much and I expect your response as soon as possible.

After filling out the questionnaire, I was told I could not be matched and they could not provide service to me. That was several months ago. I just noticed on my checking account statement that they are still charging me! I can't even click on an account page to close my inactive account because as soon as I log in, it takes me to the Cannot Provide Service page. Clicking on any link from there logs me out. I emailed them a week ago demanding a refund and to close my account. So far, I've heard nothing.

I joined for one year and have found that my privacy was abused, and also that the service does not provide qualified matches in my area.

I had a negative experience with eHarmony. First off, the website is extremely difficult to navigate. But the most problem is when I paid for my 6-month membership, I received zero matches. I was quite shocked that you cannot browse or contact single members on the site. You can only contact your matches in which I had none. I did not know why this was, so I called customer service and they said I should put stuff like what I drink and other stuff, and I would get more matches.

eHarmony is trying to charge me for an additional month for the price of $49.95. I did two cancellations in a two-week period. I'm trying to prevent this overcharge. I spoke to a woman named Lillian at 11am at their office in North Dakota and at the same time, I was one another line with my bank. The bank representative said they would try and credit my account. The contact with my bank took place on Feb. 20, 2009. Bank of America stated they would check all the facts and do what they could for me. I am going to call the bank again on Monday, Feb. 23, 2009 and provide as much information about this problem eHarmony has caused me. Also, this organization states at different times your communications are free of charge.

I do not want to rejoin. I should have been told that you don’t take people over 80. I paid the 39 dollars and not once with all your telling me who was interested in me was true. You people were wrong in accepting me and I have asked a hundred times for my money back and got no answer. Please do not ask me anymore if I want to join again. I don’t even want it for nothing. I have advised all my friends to stay away from eHarmony. Even my kids joined and they said the same thing - it is a joke.

I joined for service and have not been able to receive anyone's picture and no new contact since before I joined. Now it says I need to pay an additional $5.95 to verify who I am. I have received nothing for my $59 so why would I send more for a service? I AM DISAPPOINTED. I cannot call to see if I am doing this right and time is flying by. I send other email, and there’s no response. I AM NOT HAPPY AND WILL NOT CONTINUE OR EVER DO THIS AGAIN AT THIS POINT.

They had offered a free trial over Valentine's weekend. It was to be free. As many others, I tried it. Now, I keep getting matches and offers. They send me constant mail stating they have found the right matches for me or that this person is interested in me. I have numerous times written to them stating I'm not interested and not to send me anything. I told them that they misrepresented themselves when they advertised their offer on TV about the free offer and it was false. They still keep sending me matches. I want them to stop because I don't want their service as many others do not also. I'm sure there is something from our internet provider that they can send to eHarmony warning them that if it isn't stopped, that charges can be filed against them for harassment. All I'm asking is for something to be done to stop them from sending me anything in the future. Thank you for taking the time to read our complaints. I'm sure you will look into this and have them stopped.

I had a wonderful experience with eHarmony and so have many of my friends who I have referred. I am married now because of it! A friend of mine in California is getting married in May because of it! I highly recommend it to anyone who is searching for true love!

They have no Contact Us form or number whatsoever. The other problem with them is that they have this questionnaire that asks if you are willing to date someone if they have kids or not. But when you answer no, they still match you to people who have children. Although, they claim they do not do a background check and it is possible that a lot of the people who are online are not honest and will lie. For the amount of money they are charging, they should at least run their business a bit more honestly. If they do not have a Contact Us link, that does indeed mean that they are probably getting a lot of complaints about more than just unfair practices and do not want to deal with it. By having liars on their site makes for wasted time and lining their pockets with costly monthly charges and this is not fair. There are a lot of good people out there who are indeed looking for love, but eHarmony is not really interested in that.

I canceled my account with them around December 2007. For some reason, they had a pending transaction of $29.95 on my checking account in February 2009. When I contacted them to find out why, I got an email that wasn't from anyone that speaks English saying that I should be assured my account is closed and no money would be charged. I got up the next morning and $29.95 had been taken from my account. I can't find any contact info where I can call on their website, so I'm stuck with their stupid email form.

After 3 years of here's an eHarmony special offer emails each week, I finally decided to try a "special offer" for a 3-month period for something like $19. I only used it for 2 weeks. Now, 3 months later, I find they have auto-billed me for $75 for 3 more months! I am extremely upset. Offer was clear - this price was for 3 months. Not unless you find small print in the "terms" will you see that you will be re-billed - deceptive and underhanded to my way of thinking especially as they tout honesty in relationships!

I have been reading some of these emails and I am finding out that I too have been taken by Eharmony. I signed up for 3 months and on Feb. 10, 2009 I get an email from Eharmony saying that my contract was up on Feb. 10, 2009. So I cancelled it that day to find out that they have already taken $96.00 out of my checking account on Feb. 10, 2009. There should be no way for Eharmony or any other company that can go into someone’s checking account without getting a written authorization. They have no way for us to even get a hold of them. No phone number on their site and no email address, nothing. There should be a law against this. To me this is consumer fraud.

I was told by my counselor that this was a Christian-based program. I also thought this program was free for one month. I paid $32 and understood that was all I owed. I tried to cancel the program after one month because I was dissatisfied. I also had to have back surgery and physical therapy. I tried calling and emailing but was unable to reach them. I am now getting phone calls and bills from Bill Me Later and am told I owe for three months. Bill Me Later said to call eHarmony but it is impossible to reach them. I am living on Social Security and can't deal with this anymore.

EHarmony made charges to my credit card without authorization. I made numerous attempts to contact them for a refund, and they refused.

I am a member of Bigchurch.com. eHarmony has been coming on my email for a while giving prices and offers. You offered for Valentine $29.85 for a three-month period which I accepted as a pay later deal. I intended to send a check for payment. The password I used was simple so that I could remember it. It worked at first but began to say "You have entered the wrong password". I contacted you the only way I knew how as forgetting my password. You gave me one to add then insert my own. I would put in the original and it worked. The repetition of this continued, password not working.

I signed up for 1 month of services from eHarmony at $59.95. Somehow I got billed $49.95 for the 2nd month. I did not want to sign up for another month as I got almost no responses in the 1st month. Why would I sign up for another month? Also, eHarmony had a charge for secure call, which I signed up for at $5.95 for one month and signed up for no more auto pay. But they made it almost impossible for me to not be charged $5.95 for another month. I believe they falsely or I inadvertently signed up for the next month by the sneaky wording on the computer, so I was charged $49.95 for an extra month. Please I want my money back and do not want to be charged any more money for a service which wasn't any good for me. Thanks for your time.

The closest match was 500 miles away. That was a decent match.

Someone did this for a joke. I am married and want this service cancelled immediately or I will be forced to take other actions. I have been harassed every day by email.

I signed for three months that I am obligated for, but I want to cancel any future obligations with them. There is no contact number, etc. Does anyone have info for contact? I heard other people have the same problem and I want to avoid any future charges. Help.

I tried eHarmony and disliked their matches within about 18 days. I requested matches in a 25-mile radius from where I live. They only had a few that fit my "chemistry" profile. Then after those few were sent, they sent me ones from Nevada, Arizona, Oregon, and as far away as Wyoming. I live 25 miles from the Mexico border and the Pacific Ocean. Maybe they need new maps?

I have paid for this service from you and for the last 3 weeks, when I log in, I am redirected to another server which does not allow me to do anything except review my new matches.

Basically, eHarmony.com just plain sucks. It's the most un-user friendly site I have ever experienced. It could take hours going through your matches, only to find that they live too far away, don't have a photo or will never write you back. Do not waste your money. I signed up for 6 months at full price because I'm an idiot. Don't be like me. I tried to get a refund because their site is useless, but the Better Business Bureau doesn't care if you are not happy with a service. They don't care if you are getting ripped off, apparently. I have much better success in terms of talking to people on Match.com. eHarmony is a scam and a hoax. They don't care if you don't like what they provide. They take your money and run.

Basically, eHarmony.com just plain sucks. It's the most (un)user-friendly site I have ever experienced. It could take hours going through your matches, only to find that they live too far away, don't have a photo or will never write you back. Do not waste your money. I signed up for 6 months at full price because I'm an idiot. Don't be like me. I tried to get a refund because their site is useless, but the Better Business Bureau doesn't care if you are not happy with a service. They don't care if you are getting ripped off, apparently. I have much better success in terms of talking to people on Match.com. eHarmony is a scam and a hoax. They don't care if you don't like what they provide. They take your money and run.

You can do better on your own. I gave them $239.00 and I have had just a few matches. I got ripped off. Don't you try someone different. I lost $239.

In 2006, someone set up an email address for me solely so I could try eHarmony for 3 months. Just recently, my bank notified me that I was overdrawn. I was mystified because that account is one I use only to pay a few bills. It turns out that eHarmony has been charging that account now for $49.95 each month for over 2 years, for what was to be a 3-month service. After I finally got a working phone number, and talked to several different people, I am told this issue will be given over to the president. I will report my results. I have been charged for over 24 months for a service I wasn't even aware of being in operation. The email address no longer existed. I hope I can report that things get settled.

Basically, I signed up for 3 months service. I just got an email sent on 1/25/09 saying they charged me again for 3 more months. I called today, 1/30, to tell them I really don't want the service and to please credit back the full amount of $96. They absolutely refused and blamed me for not seeing the terms and conditions. They are a real bear to deal with. Can you imagine? I was two days late on contacting them to cancel and they are putting me through hell to get a refund! I had to fill out a form and send it to the office of the president! What kind of business is this? They are a scam! I hope to get my money back.

I signed up with eHarmony.com back in late July of 2008. It is now almost eight months later and I have not even gotten a date through their site. Most of the female clients do not even respond to requests to communicate. I called in an attempt to gain some sort of refund, but they refused. I have lost $250 on a service that has not provided any sort of dating relationship or even a date. Out of nearly 140 matches, I cannot get one single date. It is not only discouraging, but downright depressing especially when most of the women matched do not even respond. I cannot stand seeing their commercials of people who found love and marriage because it is a bunch of crap. It amazes me that out of all these matches, all this money and the time I spent on the online questionnaire, they cannot provide a date at all.

Signed up with eHarmony.com back in late November 2008 for free. But to do anything on their site, you have to be a paying member. So I thought, "Okay, I'll try it out" and signed up with the 3 installments of $79.xx thinking that they would bill/charge me every 3-4 months. Well they charge you 3 months in a row. I evaluated their system to give it a real change (69-70 days according to them). I called to cancel and they try to convince you that it takes time, and that I should really give it more time. I said no and asked for a refund. They said no refunds! You have 3 or 7 days to figure out if eHarmony is right for you, yet they say it takes time! They said there was nothing they would or could do for me!

My complaint is about the auto charge for the following term. I called and cancelled it, but they charged again. I called again after the charge was made and they still do not want to give my money back. I was never satisfied with the service and they still haven't cancelled it. Please do something to these thieves taking our money for services we no longer want. I see all the complaints and nobody does anything? Please, if it was an individual to do that, that person would be in jail by now. Well they charged me $96.95 the second time without being renewed and after I cancelled.

I paid for the 3 months' package. I turned off the auto renew feature and removed my photos after the first month of service. Three months and two weeks, they charged my credit card for an additional 3 months! I'm working with my credit card company's disputes department to remove the unauthorized charges of over $90.

I cancelled my membership over a month ago online and when I was billed again for 3 mo. at a time on my expired credit card, I immediately called eHarmony. The customer service rep, Jessica **, told me the renewal is automatic and that I didn't complete all the steps online, meaning they have a computer glitch that doesn't allow you to cancel. I am now charged with 3 mo. of a service I do not like, nor would ever recommend. Their business practices are questionable and border on illegal. They charged an expiring credit card even after I cancelled my account. When will the consumer affairs dept. do something about this company's bad business ethics?! I think their automatic renewal should be illegal.

I signed up for monthly payments of $19.95 and they charged me for a full year which was $239.40. I cannot find any way to contact them on their website. I will be forced to cancel and dispute through my credit card company. It looks like it's going to be very hard to stop them from charging me.

It was before Christmas 2008 that a friend of mine got me a membership in eHarmony.com for 90 days and paid $119 for the membership. I have no picture posted but I did fill out the personality profile, the About Me segment, etc. I have had a very limited response and most of those they matched me with were past 70 years of age and I am 57. One match was 85. I closed those matches with the reason of age discrepancy being the big factor and I am more than just a bit disappointed that for a company who advertises such glowing reports of successful dating, relationships and things, that they cannot help me with just one or two prospects. Nothing much ever happens, my friend was billed for services that have not been rendered and that is very unfair and what can I do besides try and work with eHarmony.com on getting their act together and helping me with properly aged matches that I have something in common with at least?

I signed up for only a one-month subscription. My intention was that the subscription would expire after that month. I got an email from eHarmony that they had auto renewed my subscription for another month. I was furious. It may have been in some small print that they could do this but I think and feel that this action was very, very tricky and with "malintent" to get another $60 out of me. I did go to the site and cancel my subscription after that, but they said it wouldn't take effect for another month. I feel really taken about this company and think people should know and the word should get out that this behavior is not okay.

The company fails to terminate your subscription when asked and continues to bill your credit card. To compound matters, they have no contact information that allows you to dispute the charge. Even the telephone number listed on credit card statements does not work. This is a company that will continue to charge you if you do not watch your credit card statements.

I would like to contact them. How? They sent ad to my email saying I could view photos of members. I signed up after filing out pages of blah, blah, blah and then they wanted money and I never got to see anyone’s photos? False advertising. What's up with that?

I signed up to use eHarmony March ‘08 - May ‘08. I cancelled on May 15, 2008. On January 4, 2009, I noticed that eHarmony had been automatically been charging my CC since June ‘08. I called them and spoke to Joey. I then talked to Vivianne. I emailed their president. I have been credited for 4 months but was told this was all they would do. I contacted my credit card company and they have credited me for 2 more months. I should not have been charged for 8 months of service I did not use. I am out $59.90.

I had joined eHarmony in September for 3 months. Prior to my membership expiring, I went to investigate how to make sure my membership was not automatically renewed. eHarmony had some information posted, indicating that they are not like other websites, and they do not auto renew without your knowledge. So I assumed I did not have to worry about it. Then I received an unauthorized charge on my credit card for 3-month membership in December. When I called to cancel and requested a refund, they were not accommodating. The woman on the phone kept trying to entice me to keep my membership, reading down the list of all the people who were supposedly interested in me. I kept telling her to stop. I told her I did not like the site and I wasn't interested in being a member, and that I hadn't used the site in a long time.

All I want to do is reopen my account. I just broke up with my boyfriend of 10 months that I met on eHarmony. I want to get back on the horse and start dating again. Why is this process so difficult? The number you list (#800-648-9548) does not work and I forgot my password. Can someone please help?

Of course like the majority, I joined eHarmony match site in Oct. of ‘08, I believe. Anyway, just like everyone else that has complained about that site, I felt like I was reading over and over about my own self. They took my money and it has just been absolutely crazy, not even real, oodles of so-called matches from everywhere in the US, everywhere but the radius I gave them and everywhere else other than NC. And there were a few, not really close, or they just looked terrible. I contacted the customer service and got the same ** like everybody else has gotten. No refunds, no nothing. Now they’re setting me up with some guy in Durham but no picture. What in the world is going on? I joined for a year, took out for 3 months which ended up being over 2 hundred and something dollars, and now after reading about everybody's experiences which I did not know about or existed till tonight just by accident.

After joining eHarmony, I was sent over three hundred matches in the first six weeks. Maybe 4% are valid. I've only had 3 or 4 matches even view my profile. When I contacted customer service asking for a prorated refund, they said no, and give it more time, expand search area etc. I had already done this, even went global for match search and still no real matches. I always send icebreaker or photo request before I close someone and got not even a look at my profile.

I signed up for one year with eHarmony on 6/29/2008. They charged me one year subscription in 3 credit card installments. After six months, I cancelled my membership and they refused to give me a refund.

eHarmony increased my fee in the middle of my subscription without my permission. I have not been able to find a phone number. It appears you can only email them. I would recommend you file complaints with the Better Business Bureau and your state's attorney general's office if you have also had problems. I was charged a higher rate than I agreed to.

I cancelled this account two months ago, and still get billed on my checking account for $59.95 and 49.95, and I want it reimbursed.

I joined eHarmony, that was the 1st mistake. I was charged $50 for an auto-renewal that I had not authorized or requested. I paid for 1 month of service and they auto-renewed my account w/o notifying me. I found the transaction on 10/16 and called eHarmony. They told me that they made the withdrawal on 10/14 and I had 3 days from that date to request a refund but still refused to give it to me. The real issue here is that they send a notification email about the withdrawal on the SAME day they withdraw the fee, that's how they get you. They withdraw the money then after that, they send you an email stating the money is withdrawn and if you do not see that email within 3 days of the withdrawal, you're screwed! So, that said eHarmony is good for one thing if you want to get screwed! Go to adult friend finder it's free....

I am sick and tired of the ridiculous commercials from eHarmony.com. I am convinced that they pick the strangest, most annoying people to help them advertise. If there was ever a chance that I would sign up with eHarmony, it went straight out a 80th floor window when I saw just one of their commercials. THEY ARE DISGUSTING!

I signed up for a trial membership to e-harmony back in 2007. I thought my subscription would expire automatically but found out that they were debiting my account for almost a year without my knowledge. They charged me for series I was not receiving for a total of about $450.00. It's Oct 2008 and I have not accessed their site since 9/2007. We'll see if they will refund me or not. If not I am going to take them to small claims court!

I cannot get in contact with eHarmony by phone or by email and I paid for this service.

I believe I received bogus matches as I too got way too many people who 'stop to smell the roses'. I mean this site is being sued for not being gay friendly and how many heterosexual men say that. Also, I receive matches that immediately closed the account either when I contacted or before I could. When I cancelled, suddenly I had matches... Someone start a class action as I believe this is calculated fraud.

I joined this service for one year, tried to cancel and they would not let me. I will keep the service but not use it. I specified that I would like to meet people 50 miles from me and I keep getting matches from people in other states not my own. After reading the posts on this site regarding the auto renewal, I tried to delete my credit card information and the site won't let me. I have paid in full and should be able to remove this information. My account status is closed with a date of February 2009. I would like the credit card information removed to avoid an auto renewal and for me to not have to worry about this site again. Other businesses allow you to remove credit information. Do I have to close this account number to prevent this issue?

This site is a match site (literally). A person would have better luck at a bar. The public should be informed. When a person lies about a certain way he/she is; she/he will be matched with an unsuspecting (innocent) person. THEY DO NOT DISCLAIM THIS FACT! I have been matched with a few, uh, call girls, for lack of a better word, through eHarmony. Buyer Beware. I had great sex. Sorry for being blunt, but I wanted to meet a companion, not call girl(s).

I opened a eHarmony account on 9-19-08 my bank account was charged $179.70 for a six month subscription. After 4 days I was blocked out of this account and told I never paid this account or filled out their profile. I had my picture posted, I had my profile completed and was receiving matches and had conversations going when this happened. Now eHarmony says they can't find the payment made from my bank account and will look into this further. This was supposed to be a good experience but has turned into a nightmare.

Eharmony promised to match me with compatible matches and the matches should have been within the requested mileage of my profile.

I was depressed and decided to try eHarmony to find someone so I wouldn't be alone and down. After a couple of weeks and a very dark moment precipitated by the rejections at eHarmony, I realized that I didn't need to date to be happy. I am perfectly fine all by myself. I contacted eHarmony to request my account be changed from an annual account to a monthly account so I could then cancel. I am willing to pay for what I used but do not want to pay for what I am not going to use.

In trying to discontinue my membersip, I called the company. Their phone disconnected immediately. This occured at least 6 times. I refuse to pay any more fees.

I joined eHarmony.com many months ago and have not been given a match in the county I live unless the person is well into their late seventies(I'm 65). I specified a reasonable distance as within thirty miles and they keep sending matches from several hundred miles away to ones from thousands of miles. This was a complete ripoff and I would like to discontinue their service. There is no way to contact them and I'm afraid when my six months is up they will ****** another $179.00 from my credit card.

I have repeatedly asked them to remove me fron their email list. They continue to email me.

I was single for 33 years. My mother died and I had no children. I got very lonely and decided to try a dating service, i.e., EHarmony because of their supposedly being so careful who is allowed to join. I met a wonderful man. He was No. 1 for me on the EHarmony and I was something like No.34. We got married and he has physically and mentally abused me. He hit me so hard one night that I was in ICU for 4 days with a sub-dermal hematoma. Do I have any recourse against a husband for what he did. By the way, our marriage has never been consummated. I am also being seen by a psychiatrist and an analyst for the damage done to me (depression).

I agreed to a one month membership. I didnt go on the site after it was over. I kept getting emails from them and today opened one of their emails and got charged for another month! They said I renewed my subcribtion.