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About Bread Financial
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Bread Financial, previously known as Comenity, specializes in providing credit cards to consumers. The bank operates primarily through partnerships with retailers and other businesses, offering co-branded credit cards and loyalty programs that allow you to earn rewards and discounts on purchases. However, Bread Financial also has an impressive line-up of high-yield savings products that provide a safe place to park idle cash.
Pros & Cons
- High APYs
- Low fees
- Hundreds of credit cards
- Attractive terms and conditions on most products
- No checking accounts
- No branches
- Bread Loan not available to public yet
Bread Financial’s high-yield savings account and CDs are worth exploring if you’re in the market for high interest rates and low fees. However, it doesn’t offer any checking accounts at this time. As an online financial company, it has no branch locations.
Bread Financial Reviews
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1. On September 29, 2022 I ordered a pair of shoes from the Nordstrom website. I applied for a store credit card when the option came up. I believed it was a Nordstrom card. However it was a Woman Within card with Comenity Bank. Supposedly I was getting a 40% discount with the card.
2. Once receiving my order, I tried on the shoes. They were too big. I requested a return on October 24, 2022 using their "Happy Returns" policy which was well within their return policy date. Several places were listed to make the return. It seemed easy enough. I returned the product on November 4, 2022 still within the 60-day return policy. I received a return receipt issuing a credit for the merchandise.
3. Shortly afterward I received a bill. I phoned customer service to let them know I had returned the product. I told them I had a confirmation # for the return. They did not want any confirmation. I was attempting to contact Woman Within but Comenity reps. always seem to answer.
4. I received a second bill, this time with late fees and interest. I phoned again. I told them the same offering the same. They did not want a confirmation for the return and then told me they would be conducting an "investigation." Nothing like making a new customer feel welcome.
5. On January 2, 2023, after their "investigation" I received a letter stating I would receive a $60.13 credit removing all late fees and late charges. That I would need to pay the amount on my new invoice.
6. I received an invoice on January 30, 2023. I now have a balance of $72.14 (that includes a $5.19 fee) that can only be used toward a "Woman Within" purchase. This is because the store ONLY issues credit. So I have to pay for a pair of shoes that I believed was coming from Nordstroms and was returned months ago. And, pay with interest. (The original bill was $74.08.)
The bank claims the reason I have the balance is because Woman Within has not issued a credit. So does this make sense? Pay the bank $72.14.(It's the ONLY charge on the card.) And then Woman Within will issue a credit to me to use at their lousy store. I don't know who's the scammer...the bank or the store. A little of both, I suppose. Comenity Bank, evidently, is the bank behind other store credit cards and some major. Maybe they should consider pulling their agreement with Woman Within after seeing the negative reviews of the store.
Terrible. Had automatic payments set up. End up getting charged interest on a computer glitch that happened on their end 4 months prior to the promotion ended. In the end I have to pay an extra $1300 dollars because I had automatic payments and assumed they were competent with their business. You won’t get a hold of them & when you do, they will say, “You should have known”.. Yes I should have known your system cannot accurately add up the payments that I should be charged each month. Will never shop with Zales or Comendity Bank again :)
OMG this Comenity Bank is seriously delusion, they locked me out of my account so that they could charge me a $40 late fee!! I paid my bill in full every month, have an excellent payment history on my credit report and the Comenity Bank came along and literally destroyed my good credit for $40!! I received a bill with only 5 days before payment was due! After I couldn't access my account online or by phone I finally called a representative only to learn that I had 2 accounts and one was closed for inactivity on my account.
They decided to establish a new account without my knowledge!! BIG MISTAKE COMENITY!! Fast forward and now they have charged late fees and interest totaling $115 and reported me to credit bureau as SERIOUSLY DELINQUENT!!! I paid the bill in FULL!!! Now I'm fighting because I refuse to pay them $115 for their mistake!! Oh and did I mention that it's illegal to report late fees under $100 on your credit report!! They have not seen the last of me. I'm tired of being bullied by Comenity Bank!! Please boycott them!!
I have had this Boscov's card for over 2 years along with 4 other Comenity cards. In Oct and Nov my bank accidentally but a stop payment on Boscov's when I would pay the bill. After I received a letter from Boscov's saying they turned my card off I called them and my bank to figure out what was going on. My bank was at fault and wrote 2 letters admitting their error. I then was told to upload on their website. I tried for 7 days. They would not upload due to system error. No one at customer care would help me do anything about it, and they all were telling me different things. I finally got an address to send these documents to. I'm beyond frustrated and they could care less. Worst customer service ive ever received.
I would give the experience a zero if it was provided on the rating chart. In October my AAA visa was changed from B O America to Comenity Bank. This was the worst thing! AAA could have done. In the almost 20 years that I had my visa with Bank of America, I might've made three or four phone calls. Since Comenity took over in October, I probably called at least 10 times. First they took almost 3 weeks to issue my new credit card, even though I told him I had no other credit card. There were some disputes on the billing because of the crossover without having a card, so that took a long time and some phone calls to resolve. I was due a credit from one vendor, that took a while to finally be rectified, and I was mainly the one doing the leg work.
I still had some reward points left over so I used them for a gift card worth $75. I redeemed it on Comenity bank website & the order was put through and I received a confirmation number. That was on November 30, 2022. As of today January 17, 2023, I didn't receive the gift card, after calling a few times and sending a message to the message center. Each time they gave me the runaround, that they would look into it. Today, I was told where did I get this card? Where did I buy it? Who issued it? Real runaround ridiculous things. So they're keeping $75 of my reward points because it's just so beyond exasperating to deal with them, that I just told the representative to close the account.
I'm glad I never charged anything on this account; they couldn't care less. The representative just said "OK. " Didn't care to lose business or to accommodate a customer who rightfully had the gift card information and the proper order number. Just to be sure, I said, "Make certain you send me a confirmation letter that the account is closed." Again he said fine. Someone told me that Comenity Bank is the backer of Many store accounts. Stay away from this bank, as their customer service is zero or more to the -0 column. I am so disappointed with AAA organization, that they stooped to this level, and did not care about their customers at all.
WORST LENDER in the country! Buyer Beware! Bought a $25000 diamond engagement ring from #BlueNile online jeweler and applied THRU THEM for financing. Was approved thru Comenity Blue Nile with no interest for one year. Right at the one year mark (during Covid) my fiancé and I were both sick with Covid and hospitalized. Needless to say I missed the deadline for NO INTREST. I called 2 weeks later when I was well again, and explained that I was infected with Covid and was in the hospital and that I was willing (during that call) to pay the entire balance of the no interest loan right then in full! And they could care less! They did NOTHING for me, and wacked me with over $7000 in interest that I am now on the hook for to pay....This company is REPREHENSIBLE to say the least....
I am always having to change my password because for whatever reason their website can never recognize my password from a month ago when I last signed in and change it. Each month I go to make my payments my password does not match, it takes several tries entering the credit card number, and information needed to reset password. It’s very frustrating, which sometime lead to late fees.
As a result I try to pay off my balance so as to not deal with this bank. 9/22 I paid my balance off. I made a purchase 12/22 for $40.00 and now have a balance of $118.00 and an overdue payment of $47.00. I can’t get a statement on line with the breakdown of my charges. Customer service just reiterate the same thing I’m seeing on line. Please do not use this bank or any credit card associated with this bank. It will cause you a lot of headaches and frustration. I try to lock my card, then feedback pops up that, "Your card is locked." However, the status of the card is still unlocked. Horrible!! I won’t use this card anymore.
I should have read the wealth of warnings across the Internet not to deal with this company before I applied for a PayBoo card on the B&H Photo website. I was looking to make a major purchase where I would have saved nearly $200 on taxes. According to the offer for the card, those who signed up would get instant approval, which I am assuming is based on an excellent credit score. My credit score is 830-850. There is no reason I would not get instant approval. I didn't get instant approval and since I needed the computer I was looking to purchase, I ended up having to pay the taxes. That irritated me as I should have been able to instantly use the card and savings that was being offered.
A week later I get a letter in the mail asking for additional information. When I called Comenity I had to wait on the phone for a considerable amount of time to get an agent. When I got the agent, I was told that the holdup wasn't due to my credit score but that they just needed additional information for verification. Why on earth the verification process wasn't completed at signup and I didn't get the instant approval that some others received is beyond me. I told Comenity I was no longer interested in their card. You don't offer instant approval and not give it to someone with a credit score like mine. When I needed that offer to be applied to a purchase it wasn't available.
I have an Interval International Mastercard credit card thru Comenity. Access to my account online is almost always unavailable. Can't review transaction, balances, rewards, etc. When you try to sign on it states "information is not found", but when you try to change your password, it recognizes your account #/user name but then gives you a "technical error has occurred" message. This goes on for weeks or months. When you call Customer Service, they tell you "management is aware" but never have a timeframe for access being restored. It occurs repeatedly and lasts for long periods of time. It is unbelievably frustrating and mind boggling that a company that services so many company CC's is this pathetic at on-line access and maintenance of accounts. It is truly pathetic!
Since Comenity took over AAA Bank of America, there are issues with them accepting payment. I pay via PNC bill pay for years to Bank of American, and Comenity has not been accepting ACH payments. No one tells you this, so PNC is issuing checks that take weeks for Comenity to accept. This causes late payments and interest charges. Then you have to call customer service, but ask for supervisor since the customer service doesn't acknowledge the issue or doesn't know the issue of Comenity not accepting payments. Check sent our 12/2/2022 and it is 12/24/2022 and the check is still somewhere in limbo.
Recently Bank of America sold the AAA travel credit card accounts to Comenity. I was informed of the upcoming change and waited for the new log in information. I was able to get online and set up my account but discovered I was past due. I made a payment on Nov. 26 for three times the minimum payment. I have two major complaints. First, the website is misleading. On the home page it says, "No payment is due." Then on the payment tab it says, "account past due." I called the company and the agent, Omar, explains their policy. My account will display delinquent until the Dec 22 date. I am a responsible consumer, and I don't typically pay my bills late. I voiced my disagreement with the policy. He could not do anything about it. Is this a policy to pay a bill but not entitled to the service for nearly a month. Thank goodness I don't use this card and have other resources to use during this holiday time. This company has given me something to think about. After I pay it off, I may just close the account.
The Home Page on the website is awful. Home Page says my statement balance is unpaid, it was paid almost a month ago. The Transactions portion of the site is absurd. All it gives is a list of charges, does not give the current balance with each transaction. BofA, the previous AAA credit card bank, had the current balance with each and every transaction. Now I need a calculator if I want to know the balance at a certain point in time within the billing cycle. Have contacted via email - no response. Just spoke with a representative who repeated rote talking points. Will be looking for another Credit Card - was using AAA with BofA for years, never a problem.
I’ll admit that I haven’t used their credit since February this year, but I didn’t think they would cancel my account. I’ve spent a LOT of money with them. I always paid on time. It was embarrassing when they handed me my card back and said that it was no good. Now I know that they were right. They don’t deserve my business.
Was fine when the card was with BoA. Since the switch, just horrible... Customer Support is clueless, can't get my reward money deposited to my checking account but they automatically take my payment from my checking account. They have no answers... terrible company.
Oh, my. Save yourself and stay away from ANY product from this swindler. My AAA credit card with Bank of America got moved to Comenity. I tried to access the account electronically, and was denied. I called their help desk, waited interminably, and was told it was fixed. Nope, still denied access. Called back, waited, was assured it would be fixed soon. Nope--weeks later, still unable to log in. Then they tacked on interest & a late fee, because I refused to pay without first seeing the statement. They eventually sent me a statement and a letter claiming that they would waive the fees. I paid all legit charges, but not the fees.
Several days after they received payment, the fees are still on the account. Called tonight, waited, was told there's nothing they could do. I asked for a supervisor...waited...eventually was told the fees are waived and the balance is zero. Then I checked their "easy pay" site (the only online access they are granting me), and see that the fees are still there. This may have to play out in court...
DO NOT GET ANY OF THEIR PRODUCTS as they will not follow federal law! I reached out to this company when I noted that an airline defrauded $980. I sought their help, sent evidence, reports, continue to write to them for update WEEKLY and more than once at times. Comenity LIED to me that they were investigating, they MISLED me by sending a generic message disregarding what I have written and presented, they HID EVIDENCE that the funds were returned after federal agencies demanded the airline returned the funds.
I found the refund on my own and that the company was trying to PROFIT from the fraud! They did not do ANY investigation as claimed in writing, they took the funds and blocked my account demanding another $300! Not once did they tell me they would hold my account and keep the defrauded funds without concluding an investigation NOR NOTIFYING ME! They are violating Truth in Lending Act and Fair Billing Act. THIS IS A CRIMINAL ENTERPRISE and it goes by other names too like BREAD FINANCIAL! BEWARE!
1) On Comenity BJs Wholesale - I have no issues with BJs in past years ONLY UNTIL this summer 2022 when Comenity supposedly had system upgrade and since summer 2022, my BJs rewards have stopped accumulating in BJs app. I've contacted Comenity regarding BJs rewards, sent email via Comenity website, contacted BJs to be re outed back to Comenity Rewards and still nothing!!! Same old response from Customer Service - system issue, etc. Anyways, I am closing my Comenity and BJs account altogether.
2) On Comenity Kay Jewelers - I also do not have issues with Kay Jewelers. But unfortunately, their credit card is through Comenity. Sept 2022, when I went to Kay store to pick up ring, my credit card was suspended. I made payment at Kay to reactivate account. Oct 2022, I set up my bill pay through my bank Chase. Chase said they could not sent electronic payment so they sent check. Then I get past due notice from Comenity. Chase confirmed check has not been cashed. I called Comenity and told them I will stop pay check and I will set up ACH directly through Comenity Kay Jewelers website. 10/24 ACH went through. Then 10/31 ACH somehow did not. Next thing you know, I get a letter from Comenity stating about $30 return payment on an ACH 10/31?
I confirmed with my bank Chase that on 10/31, Comenity did deduct $290 on 10/31, but they also returned it?!? I called Comenity yesterday Nov 15 2022, I spoke to at least 8 Customer service reps, billing supervisor, collections, return payment department and NO ONE can explain why their system withdrew $290 on 10/31 and then return money to my account on 11/2, then next thing you know I'm being charged $30 late fee!!!! Oh yeah, those 8 folks at Comenity Billing? My the love of country, you all could learn how to speak nicely and professionally. Do not put me on hold, or hang up on me, or transfer me to a dead end, or push buttons while I'm talking, or giggle while I'm explaining or the worst part? Tell me this is all my fault?!? Wow…
Apperently, Comenity took over AAA Visa accounts from Bank of America in October of 2022. I have had my AAA Visa card since 2000. Since Comenity took over, I have had 2 months of hassles, issues, and now have a frozen account. I received NO heads up or information about the takeover, paid my Sept payment to BofA like usual. Tried to log in to make my October payment, and the account is no longer accessible on BofA. Tried again a couple of time the next couple of weeks, since I had no idea what was happening and figured it was a site glitch and I'd just have to suck up a late charge. My old due date with them was the 3rd of the month. Then, I got a random message from Comenity Bank stating my account was overdue and I owe a min payment of almost $800. (I have another small store card with Comenity with zero balance, so this threw me a bit.)
Called Visa customer service number on the back of the card to make a payment, now very late, and was told about the changeover. Customer service agent was nasty on the phone. (I asked to make a payment over the phone and heard her smack her teeth and sigh.) At this point, I HAVE to make a payment over the phone, as I have NO way of accessing my Visa account. I have not received a new card, have no account number, etc... I also requested a new card and info on how to access account be sent so I won't be late next month. Payment made for October, finally, on the 27th.
Never got my new card in the mail until November 4th, when I was out of town for the weekend. Only a card arrived- no other information, no account terms, nothing. Apparently, Comenity has made my new due date the 1st. Set up online account with new card, accessed and paid November balance on the 7th when I returned, called customer service to explain situation and request late fees and penalties be removed for November, as their oversight caused the problem. Late fees removed, Nov payment made.
Went to use my card in a store a few days later for $100 and it was declined for "insufficient funds", with a 17k credit limit remaining open on the card. Called and spoke with 2 different reps (no supervision was available in call center, call transferred to "US call center" from there). Rep informed me that my payment being late- even though it was not on me- freezes the account for the remainder of that billing cycle. I asked why and when this policy started, and was told rudely that "that's how Comenity bank has always done it". I made sure my account, now useless, was at least paid through the next billing due date and was assured I was up to date until Dec 1st. Reps made it plain that the company is accepting NO responsibility for late payments here, and make me out to be "delinquent".
A couple of days later, got a call from Comenity Bank billing dept that my account was overdue and I owed almost $800....AGAIN. I hung up on them. Logged into my account today and there are giant red flags all over the screen saying "Account overdue!" and "Past due!" but my next billing statement is for Dec1st and Nov payments have posted. This has been nothing but a headache for 2 months. If the card didn't carry a balance and my credit wouldn't take a hit from cancelling a 22 year credit history, I'd cancel this card today. Comenity is horrendous to do business with.
They have the worst customer service. The supervisor hung up on me because they have not sent my credit card and I have called literally 10 times and they keep saying that they did and maybe I need to call my postmaster. So I explained to her that I received my bills so why wouldn't I receive the card so I asked for her escalation Department and she hung up on me and so many companies use this company for their credit cards and they are horrible.
AAA transferred its credit card services from BofA to Comenity in the Fall of this year (2022). On the transfer date all account information was cut off from the accounts by BofA but Comenity was unable to successfully activate cards they sent in the mail. Two months later I am still without one of my cards and their website is down so I have no way to see what I owe or to make payments. When the site was up, I couldn't cash in my rewards credit, the website failed. The only way to get information is to spend hours on the phone waiting for their miserable phone support to respond. They admit to 'problems' with the transfer and their website. What a disastrous move for AAA. Their credit card service via BofA was excellent. I assume they switched to Comenity for cost reasons. Their reputation has suffered as a result.
Customer service is HORRIBLE. Always a problem with my statement and redeeming rewards. Have to call customer care and after about a 1/2 hour wait to talk to some person who barely understands my concerns, problem still doesn't get solved. I will pay off my balance, let them keep their rewards and NEVER EVER use them again. Their system was down from June till July and their explanation is that they are still working out the kinks!! Even before that, the customer service was still horrible. Too many other cards out there to use this one and have less aggravation.
For AAA Members who have been switched from Bank of America to Comenity Bank. If you are having problems signing in, accessing your account, or creating an account YOU MUST GO TO AAA.COM/ADVANTAGE. DO NOT TRY SIGNING IN AT COMENITY DIRECTLY. This is not very intuitive.... but look at your statement. It says "Account Questions? Need to make a payment? Want to know how to go paperless? Visit AAA.COM/ADVANTAGE." You can then create an account and pay your bill online...
AAA just switched all their AAA Visa Rewards holders to Comenity Bank. Very difficult time registering. Cannot pay bill online. Comenity is having technical difficulties with their online payments and account lookups. this has been going on for 2 weeks. You can only pay through the phone to representatives based in India at a charge of $9.95. This is criminal. AAA is also to blame.
This is the most appalling, atrocious, shady company you will ever deal with. I have waited over two hours on hold to speak to a manager, we had to file a complaint with a supervisor named "Robyn" so who said they're "a huge bank and never have had a customer with the online issues I've experienced" accusing me of being a "condescending liar". This not only was immature comment especially coming from a manager, it was absolutely appalling. She also claimed that they're a "huge bank" but then later said "when you file your complaint about me you only need my first name because I'm the only Robyn in the organization." Hmmmm let's think about that one again.
Year to date we still haven't been able to get our issues resolved. Hold time on average is 2 hours, which two managers have admitted this is bad customer care on their end. They charge you a $9 fee on the phone to make payments even when their website is down and there is no other way to make a payment. They're also "such a HUGE BANK" that they don't have an APP whatsoever. THIS IS A VERY SCARY, SHADY and UNPROFESSIONAL COMPANY. By the way if your credit card sold you off to this shady company, they are giving all new customers a 60-day window until they bump up your interest rate to 15% (only one honest manager admitted this). STAY AWAY FROM THIS COMPANY.
I wish I can give negative ratings or zero stars. I have been using bank/card services with so many banks and Comenity is definitely the WORST I have ever seen. They issued Ikea credit cards rewards through certificates at the end of the monthly statement without notifying and there are short windows for you to use them before they expire. When I figured it out, six certificates already been expired and they refused to re-issue. Fine, I paid for my fault. Then I got three certificates from the July statement, $15 each and $45 in total, which will be expired on 10/31.
However, no matter we went to the store to use them or tried online, showing they are invalid certificates. Called customer service back and forth, wasted TWO HOURS, and they are not able to resolve the issues and kicking me to Ikea customer service. But seriously, how could Ikea customer service know how to deal with it since the certificates are issued by the bank (verified other certificates for other month statements worked which means not Ikea system issue). They tried to kick me again to Ikea after I re-called and I asked to speak to the supervisor. Another ONE HOUR, not resolved. SPEECHLESS... Please definitely avoid this bank in the future!!!
Opened a new credit card with BOSCOV's, issued through COMENITY Capital Bank. The statement arrived by mail after the billing due date. Contacted the bank by phone, made payment using my NFCU Debit Card and was assured payment was accepted but was not given a confirmation number. The payment, never processed. I called again after receiving another bill with Late fee and finance charges. Called bank again to resolve and was told they had an electronic glitch on that particular day and to wait for a corrected statement. Received an acknowledging letter claiming resolution was being reviewed, wait for a corrected statement...never came. Got a text message to call bank.. They denied claim and charged me an additional late fee. They claim my DEBIT CARD with NFCU was invalid and it was my fault...NOT TRUE.
This COMENITY BANK and its Service Department is having problems with their automation and they are kiting the cost and my CREDIT.
If anyone who reads this is contemplating Class action lawsuit to recapture their overcharges and Credit rating, please contact me, I'm in and its a darn shame but I'll be boycotting BOSCOV's stores..Their Credit Card Vendor is BOGUS!
We had a AAA Visa Card for 15 years through Bank of America. Without notice and from one day to the next, I was locked out of my B of A online account. B of A had no idea why and thought it was a technical issue, so they wrote up a ticket to have our account reviewed. The next day, they informed me the credit card had been transferred to some no name bank (Comenity Bank). My payment was due in a few days, so I had to speak with someone at Comenity. After an hour hold (and automated nightmare), I spoke with a VERY rude woman that was willing to take my payment, but only if I agreed to a $10 charge - despite my explaining to her that we were never sent new credit cards/new account information, nor any notice of the change.
Furious with her attitude, I hung up, but then realized, I’d better make the payment on time instead of dealing with a late fee and any other penalties this bank might impose. I had to wait another hour to get someone back on the line to make the payment - but only a partial payment, because they can only take $10k per day. The next day, I had to hold another hour to make the additional payment. Unbelievable! A week has gone by, and we have yet to receive any account information or new credit cards. More worrisome, I received an email today that does not reflect my payment, yet it was immediately withdrawn from my bank. It also indicated that I can now set up an online account - how am I going to do that without any account information? We expected more from AAA and will be closing the account.
Recently, AAA moved their Visa card from Bank of America to Comenity and it has been nothing but a total failure. The user confirmation tools on their website do not work. I have reported this to the Comenity technical folks and they claim it has been resolved, but the issue still remains. Payments to Comenity from my bank's bill pay service never go through (they've gone through flawlessly for over 10 years to every other creditor). Comenity wants payments made through their site, but I use my bank's bill pay for security and convenience--there is absolutely NOTHING convenient about having to log into the one oddball company that refuse to work with the rest of the world. At this point, $700 in payments (verified by my bank) is lost somewhere in Comenity's little lost world. I don't know why AAA would go from a dependable company to such an undependable one, but we will be canceling this card and moving to a much more reputable provider.
Had a poor experience with this bank. Their website was down and I was not able to make a payment. Received late payment fee that I was informed was removed but received a bill a month later. I spoke with a manager that was unwilling to remove the fee after cancelling the card. Never had this type of customer service with any other credit card company.
I registered and was approved for an Ikea credit card. The temporary shopping pass was not provided to me. When trying to call to resolve this issue the customer service kept stonewalling me by transferring me to Ikea which left them confused. Strongly suspect that this is done on purpose as no one registers for credit cards in advance these days.
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