Bread Financial Reviews

This is card is a Scam. They have sent me a pre approval and when I applied it got approved and they sent me a Card which is blocked. The funny part is it gets activated but card is blocked and I want to close this scam immediately, but they are not closing it. I am trying to find out a way to report this SCAM to an Ombudsman.

Dissatisfied with Comenity/Academy Sports. Have had this account since 2019 with no lates. I barely use the card and when I do, I immediately pay off. I originally set up automatic draft to account so it would never be late. When I recently paid off a balance of $97 dollars, they charged me a late fee. I contacted their CSM by name of Ariel and she assured me the fee would be removed because of the error on their part. She promised me it would be credited and bring my account to a 0 balance. It’s a crying shame when people who are working for a company, are getting paid to do nothing.

They told me I'd be receiving my Platinum card in 10 days, I got it 5 months later. They put Freeze on my card without justification and reopened it a month later! I believe the entire SOP system is bad. That's why they have so many lawsuits against them.

I had a Dell Financial account for over 20 years. They switched to this company and I have serious issues. Set up automatic payments in June 2024. It is now September 2024 and they still have not taken payments properly from my account and have stated that it can *take up to 2-3 months* for automatic payments to process properly. I call and the reps state that I can be 'rest assured' my payment will go through, but it's three business days after it should have been processed. The whole point of setting automatic payments is to ensure timely payments in the first place. I should not have to call to chase a bank to do its job or MAKE PAYMENTS OVER THE PHONE when I have automatic payments set up. Absolutely absurd.

Credit card is a scam. The first bill I received said that I was late paying so there was a late payment plus interest. Then when I said I wanted to pay it off in full and to close the account they added another months interest. So they got 6$ in interest and a 35$ late charge on a 22$ charge. Never shopping there again. Their stuff is garbage anyway. They are thieves.

Used my Bread Rewards credit card for a purchase. This purchase was never received nor refunded. Contacted Bread Rewards customer service, which was a complete circus being transferred back-and-forth between fraud and disputes. After about six months of no help and being told it was not a fraud case, finally had to get a lawyer involved. It has been over a year since the transaction which I still have to pay on my credit card. Worst credit card ever. Would not recommend it. Customer service is terrible.

They like to charge late fees even though an autopay is set up that pays the balance in full! Then they ask to confirm information that you already entered and is clearly visible on your account, as if you never entered that information prior. Stay away!

Purchased hearing aids on 5/28/24; refinanced with another bank because of the high interest rate that Comenity was charging. Called for pay off several times and the new bank even called for payoff. Payment was sent on 6/25/24. Interest charges of $87.73 were charged on 7/2/24 after account was paid in full. After not receiving disputing the charges and no help from customer service, we reluctantly paid the $87.73 so they would not ruin our credit. That payment was on 7/25/24 - the due date! On 8/2/24, they billed us another $3.00 for minimum interest charges. How many times do we have to pay off this scam of a "HealthiPlan"?????

I keep seeing all the bad reviews for the (Bread Company/Comenity). Why doesn't people go to their Attorney General and the Better Business Bureau to start an investigation into the practices of this company. We have consumer protections set up here in the United States and everyone needs to use these protections. This is going to ruin the businesses that are associated with this company if they continue to use them, sometimes they don't care sometimes they want to have good customer service. Everyone NEEDS to get their attention. I called them and did not have a good result and am no longer using the card. Just paying it off.

Bad communication resulted in over $350 in interest charged when a promotion came to an end. They buried the end date on the bills they sent, and they did not notify me specifically (like other banks do) that the promotion was about to expire. This was very deceptive. I paid the entire balance, but that extra $350 will cost them thousands in potential future sales. This "bank" operates questionably, and there are many reviews to support this. They will lose business for using such practices. I hope that $350 was worth losing a customer forever because this will be the last money I spend with them.