Bread Financial Reviews

I am writing to express significant concern regarding recent charges applied to my account with Kay Jewelers and Comenity Bank/Bread Financial. Specifically, I was recently subjected to unexpected interest charges. Upon switching to paperless billing, I was not notified that interest would subsequently be applied to the balance throughout the year. As a result, a full year's worth of interest was added to my statement. I am very dissatisfied with this process and the lack of clear communication regarding the financial implications of opting for paperless billing. I request an immediate review of these charges and clarification on how this interest was calculated and applied without prior notification.

Bread Financial denied my application claiming my “internal credit score” is 490, despite my actual credit score being 840. The stated reasons were baffling: too few credit cards, balances that are “too low,” paying cards off in full every month, and a supposedly high percentage of recent credit inquiries even though I haven’t allowed a hard pull in the last three years and my credit is always frozen. In addition to all that, they were out of compliance with their Notice of Credit decision not sent out on time (within the 30 days they should be sending it from the day I started my application), and this was sent to the CFPB to handle.

I would not recommend this card to my worst enemy. I have an 803 credit score and have never been past due in my life. Dealing with customer service is a nightmare. You're talking to reps overseas who you can barely understand. I called to report a fraudulent charge and went back and forth with my wife six times because the account is in her name but I, her husband, takes care of the finances. Een though she told him six times it was ok to talk to me but they insisted to talk to her anyway. Finally I was told it would take 90 days to resolve. A legitimate company like Chase would give you credit right away. I cannot believe a company like AE would be associated with them. I got so upset I had to call my doctor for anxiety medication (I am 76 years old). If something happens to me I instructed my attorney to file a lawsuit.

Bread continues to narrate that card holder’s information doesn’t match their records.

I've had the AAA, Comenity Visa for a little over a year. I got the card for the 5% cashback perk. In that time I accrued over $500 cashback. This sounds nice until you encounter their byzantine redemption process. By byzantine I really mean impossible. I've tried both of their website's redeem options and neither works. Then I called their help number and encountered a foreigner with a thick, rapid fire accent that I could barely understand. After a couple of futile minutes trying to get him to understand the words 'cashback' and 'redeem', I gave up. I then emailed them and all I got was a boilerplate response detailing the process I'd just attempted. That's where things now stand. I've already wasted more time on this issue than is worth $500. I'm washing my hands of Comenity and AAA.

If I could give -10, I would. This company has randomly reduced my credit limits without warning to $100 from having a $1000 limit or more. This is the only credit card company that does this out of all the companies I use. Once it reaches $100, they just close the account. I am working on paying off the ones I have left and will close them. These are stores I shop at, but I will just use my Capital One or Chase card instead because they do not mistreat customers like this company.

Horrible Company, stay clear! Unfortunately I got suckered into this Credit card and their Customer Service is a nightmare of 0 compassion. They raise your credit availability then suspend your card.

Condescending Crooks! Made up a fraudulent late charge to ensure there was a balance at the end of the promotional period to ensure there was a balance that triggered over $1000 in interest due. Then with an unknown balance I did not receive a notice until an email showed up saying that they had reported me to collections that will negatively affect my almost 800 credit score. Unprofessional! Condescending! Rude! And almost proud of it!!!!

I had a AAA Signature Card through Comenity Bank owned by Bread Financial. By far the worst experience with a credit card company. There were multiple instances of a complete lack of customer service and support. I asked to close the account, but it took me awhile to remember everything it was set up to autopay. I thought I had paid it in full when one last charge of $21.71 came through. Once that account was fixed, I was ready to pay in full and close it out. There were 22 cents in rewards left on the account. With this card like every other, I put the rewards against my balance in order to pay less. I tried several times to redeem the rewards so I could pay in full the balance of $21.49.

Be aware of crook online banks!? I transferred cash from my Wells Fargo bank to my new savings at Bread savings to open a CD with it. But when I went to use my cash transfer to my savings account at Bread financial, I was told the cash is on hold for 10 business days! Why cash transfer from Wells Fargo to Bread savings bank would have to be on hold for 10 days when the Braad financial already has over $79000 in my CD!? I think they want to offer higher cd rate to pull your money in the freeze it until the rate changes so they do not honor their cd rate!? Bait & switch!? Very dishonest tactics. BE aware of the online crook banks!? Very unfair to consumers!? Dave