Wells Fargo Credit Cards Reviews

Trash company & predatory lenders. Bought a new appliance and had it installed, the company that did the work offered me a credit card loan through Wells Fargo at 0% over 18 months. Figured at 0% and spread out it was easier to afford and boy was I wrong. Wells Fargo set up the payment schedule to intentionally fall short of the total before the time expired which allows them to charge me the full amount of interest at 28.99% (over $1600 in interest) after missing no payments for 18 months. Would give negative stars if possible.

I reported fraud to Wells Fargo, where $1,000.00 was wrongly taken out of my account, and they took their weeks to "look into" it, twice, and denied my claim both times. I informed them of the problem within about an hour, and they took weeks to do nothing, and then weeks again to do nothing again. Wells Fargo is not worth the time of day for anyone. Do not use them under any circumstances (or their ATMs), and if you have an account with them I suggest you carefully open another account at a reputable firm and get rid of your account with them when you can. I know it's a pain but I should have done this years ago when my account with Wachovia become a Wells Fargo account because Wells Fargo bought them out. Not only did Wells Fargo get rid of my free checking, they then had all of those issues and got in trouble for creating a lot of fake accounts under customers' names, and they haven't learned their lesson.

Just be prepared. If you need live customer service, it will not be friendly. They take a superior attitude, treat you like crap all the way up through minion to minion. Stunningly bad. The interface without live people is bad as well.

My starting credit limit WAS $6000.00 things were fine until I used approx 48% of my $6000 limit when out nowhere they reduced my limit to $3250.00. I wouldn’t worry about it but if you watch your credit bureaus it now shows I’m using 94% of my card limit. Imagine what that did to my credit score 48 point drop. If they didn’t want me to use my credit they offered they shouldn’t have started there! BE CAREFUL YOU PLAY BY THEIR RULES THEY WILL GET YOU!

Improve it. I recently read about the top five worst banks to do business with, and unfortunately, I found myself dealing with one of them due to a furniture purchase. It seems both the bank and the company have their share of issues. I regret not reading the fine print. To warn others considering financing their purchases with no interest through Wells Fargo: they calculate the interest for the entire duration of the no-interest period. For instance, I had a balance of roughly $190.00 in October 2024, but I just received a statement showing that my balance has increased to over $400.00.

If only I had trusted all those 1 star reviewed before I applied for WF card. If you're reading this review because you're not sure - trust me, you don't want to get into business with this organization. They will make mistakes and blame you for them. They have no problem just simply lying on their responses to your complaint. Give yourself a favor, take your money elsewhere. Bank of America, Chase bank, Discover care are all awesome, take a look at those.

I've had a WF credit for the past year and I have to say the customer service is fine but the online interface is horrible. I had to add a new bank account to pay my bill & the two step verification has not worked the two time I had to use it - taking over an hour of my time to figure it out only to be told by the online customer service person that the verification takes a few days to actually give you a pin that is required to activate the new account. Who knew this & isn't it bizarre! Nowhere online or anywhere do they tell you how this works nor any instructions on how to do it - step by step. Nothing! With my new bank (NOT WF) account I transferred over 20 vendors I pay (all in 15 min) and this is the only account that caused me no end of headaches and two hours of customer service & trying to figure it out. In fact, five days later & it's till not complete. I'll be closing this account soon - WF is too difficult to deal with. This is not the first questionable issue with them.

Please avoid applying for this credit card and bank service. They generally do not approve applications, which will result in a credit check that may lower your credit score. Don't use it. They are bad. Really bad.

I opened this credit card because it was highly regarded on NerdWallet. Although they claim to reward you for spending more within the first few weeks, they have placed a hold on my paid-off account to prevent my ability to gain more rewards. Within 1.5 weeks, I have called customer service four times and escalations twice to follow up, but each time they claim the issue would be resolved shortly, except it lingers. Since I had planned to use my card, I have even filed a complaint with the Better Business Bureau in hopes it would expedite the release of the unexplained hold, yet I've had no luck. Terrible. I wish I would have known about their credibility.

I keep getting transfer fees on my account of $40, $50, when I haven’t transferred in a couple months. Last time I called and she said it was due to a transfer I had made where I was called the transfer fee plus another $200 fee that seemed the same thing but she said it was different. I am not going to use the card anymore and cancel it when it is paid off.

Had unauthorized use of my WF credit card, reported on 7th. On 19th no resolution, said unauthorized transaction carried over to my newly issued card, now going thru the whole process again, new card coming, so WELLS FARGO did not do their job, guess will be switching credit card companies, read the reviews, horrid!!!

I wish I had read these reviews before I signed up for a Wells Fargo credit card. Live and learn, They are the worst card company I have ever encountered. I received the card, and activated it online, then tried to enroll in online banking so I could use the phone app. Every attempt failed. Each time they told me to call a number, where there were long delays and people who did not understand or solve the problem.

I would rate the Wells Fargo Active credit card with less than 1 star if I could. Wells Fargo is a scam. Their customer service SUCKS and online banking is horrible. I paid off my entire balance yesterday and magically another balance appeared today. Whipped out my calculator to figure out exactly what it was from since I hadn’t used card. Couldn’t. So I called WF customer service. Was placed on hold for a while and when the guy came back on he said that the reason there was more to pay is because it was an amount that was unpaid. I told him that that was common sense and completely unhelpful to the very specific question I asked when he got on the line. What were the charges for and why wasn’t it there when I paid what showed as the full balance when I hadn’t used the card.

I closed my account due to very poor service, long wait times on the phone, unresponded emails. When I tried to cut the card, I could not, as there is a metal plate inside the card. I took the card to a local branch office, and they refused to help... they would not take the card back and could not destroy it either.

Absolutely horrible customer service and stolen $2200.00 from me! I have been trying to get someone from this company to help me since 5/15/24 track down a balance transfer done to Wells Fargo from Elan Financial and still not resolved or applied to my account as of 6/26/24, even after putting in a complaint with the Consumer Financial Protection Bureau, which is still awaiting resolution.

I wish I could give them a rating of less than 1 star. I was told three times on a recorded line that there would no transfer fee for my transaction. I was charged 5% ($475). I did file an inquiry but as expected no help. Please look elsewhere. They are horrible.

I wish I read these reviews before signing up for the Wells Fargo credit card active cash. I’ve only had it for 2 months and I can’t log in to the website. Their app doesn’t work and I can’t even make a payment through automated phone. It shows that I don’t even have an account although I get a bill in the mail from the charges I did. When I call them they say everything looks good on their end so I shouldn’t have a problem logging onto any of these services yet their IT department couldn’t even help. The only way I can make a payment is my customer service and talking to someone. To top it off I had fraudulent charges on my account and my bill is due soon so they ordered me a new card but I can’t make a payment till that goes through! Don’t bother with this company!!! I’m gonna do a balance transfer to another trusted credit card and close this damn card!!!

This is the worst bank/credit card company I’ve ever dealt with. If you call for help no doubt you will be transferred to 5 different people who can’t help answer any questions. Also do not rely on the banking app because it will do you no good. I will never do anything through Wells Fargo again in my life. Horrible experience.

Horrible experience. As of now I am speaking to the 12th customer service rep and they keep transferring me to the next rep. I want to schedule an autopay and all of them ask me if I want to do it online or have a MAILED FORM! It's 2024, I don't want to be asked the same question 12 times to be transferred to yet another person when they hear the word "online". 12 people spent almost 2 hours of my time because they don't know how to set up an autopay in their own confusing webpage.

Worst customer service. On hold a total of 1 hour and 15 minutes between 4 calls. Issues not resolved. Very unhappy. Unable to get authorization for a charge. First call agent said she would take care of problem but she did not. Still unable to get charge to go thru. Have been paying my electric bill by credit card for years and never had this problem. Being put on one hold for over 30 minutes is unacceptable.

I'm 66yo professional post grad career quite financially responsible and have had credit cards since my early 20's. Never, ever been hit with late charges and interest for the card carrier picking up payment (electronic payment no less) late owing to holidays/weekends...until my MicroCenter Insider Card through Wells Fargo. I'd read such stories on review sites before obtaining this card and figured no problem as I'm quite good at paying ahead of time. They provided a one time courtesy of waiving the late fee but not the interest even at the 'supervisor' level. I canceled the card and can not recommend this carrier.

I have perfect financial standing with Wells Fargo credit card. Costco refunded me $2700 on my Wells Fargo credit card. It is my money and I cannot withdraw it from my account. With a very bad customer service and 3 months passed I still not able to get my money. Now tell me please is it a bank or thieves? It is a FARCE and I have to file lawsuit to get my money.

I recently had the pleasure of experiencing outstanding customer service from Wells Fargo, and I'm eager to share my positive encounter. Despite the negative publicity surrounding the bank, my personal experience speaks volumes about their commitment to customer satisfaction. When I realized that my home project account had accrued a $1500 interest charge after the interest-free grace period ended, I was understandably concerned. I had believed the promotion was for 24 months, not 18, and felt caught off guard. Although the initial assistance I received from their first-level customer service team didn't provide a resolution, I didn't give up.

Hi. This is Robland transport inc. I had an issue with a tow company in Tennessee. I call for a service. They never showed up. I call to cancel but still they want charge me money. I said no. I cancel my card. That’s the only option I had but Wells Fargo decided to charge me back the money. So what. I see Wells Fargo protecting the tow company rather than me as I’m their client. Stay a way from Wells Fargo at any cost.

I was offered a credit card with a high limit and accepted the offer and always paid ahead of time. Then they adjusted my line of credit without reason or warning 9 months later cutting my credit line in debt and maxing out my debt affecting my credit for less available and put my bent ratio on the card nearly 100%. Customer service was rude and had no knowledge why this happened and just reintegrating they have the right to change it at will.

I've shopped at Dillards for years because I used to love their Men's department. I'm very busy and do not shop that often anymore except online. I won't buy pants online because the sizing runs different on everything so, occasionally I'll pop in. Last week I did that and only spent around $300, just to get a message from Experian today telling me they lowered my credit limit from $3000 to $1000. Are you kidding me? My credit is excellent but because I don't shop enough they lower your limit. You would think with the little business they are doing and 1 star ratings across the board this would be something they would avoid. Not only have they lost me as a credit card customer, but also my husband. At this rate, they should be out of business soon! No loss to me.

DO NOT GO THROUGH Wells Fargo for Credit Card Balance Transfers! I opened a Wells Fargo Active Cash credit card because they were offering an introductory period for first time customers, and I wanted to move my finances around for a big purchase I made recently and unexpectedly. IE: car died and had to purchase new car and paying off repairs done to my home. When the application for the card went through and I received my card in the mail, I contacted Wells Fargo to speak to a banker to submit the balance transfer via phone because you cannot submit via online banking.

Consumers need to look at reviews for every credit card before they apply for that card. Just because you recognize the name does not mean that the bank is honest. I made the mistake of applying for a Wells Fargo active cash card based on their supposed rewards and no annual fee. What I discovered is that even if you have excellent credit, they begin to play a game with you and they refuse to tell you upfront if you have been accepted for the card. My credit score is very good 769. Others were over 800, and they were told they had to wait before they were accepted.

I asked them to lower my credit card limit to $10,000. The first representative said, "Sorry, we could only do $10,800," and I wondered why I had never had that issue. She didn't know, so I asked to be transferred to a manager; the manager didn't know and said she would escalate it and I would get a callback. Over a week later, I received a call, and the lady just told me the same thing, and she didn't know why. Then she said, "You need to lower your balance since your balance." I asked to what amount, and it was clear she made up a number and said $7,000. I said so to 70%. That's odd. "What am I at now?" She said 90%, so I said then I needed to lower it to $9,000, and she said she didn't know and would check. I waited again, and then she said she would have to call me back.

Never a late payment in 2 years. Zero balance last 8 months... Out of blue, they drop line from 1500 to 300. I closed account. Exactly what kind of people are they looking for? ** Don't waste your time. They will hurt your credit.

Wells Fargo turned me down for their cash back credit card three times. I have an exceptional credit score of over 800 and have money in the bank. So it seems to me that they are only looking for people with poor scores who are more likely to pay their exorbitantly high interest rates.

Just like others mentioned, poor customer service, and poor fraud resolution process. In fact, there is NO fraud resolution even if Visa provides 0 liability protection. Unfortunately, Wells Fargo does not honor this 0 liability protection. I disputed an unauthorized charge from Apple.com on Nov 27, 2023. Until now, Dec 27, 2023, no news and the status is still "waiting" for merchant feedback. I called two times, and on-hold for 30 min, to follow up. The answer is "waiting" for merchants. I regret to do business with Wells Fargo due to their historical fraud practices. ** Regret, Regret and Regret +_+

This is the worst customer service i have ever experience. The head of customer service needs to resign. My father had a stroke and Wells Fargo expect me to have a account number, pin, and reference number?? He never shared that stuff with me. Then I'm told without the information there's nothing we can do. I even walked in the bank with I.D. and it made no difference. It is extremely difficult working with Wells Fargo Customer service. I will be closing all accounts as soon as i get everything in order. And this place been in business since the 1800's. What a joke.

I have a Wells Fargo Visa card and have always paid my bills on time. My credit score is over 800. But I noticed that Wells Fargo overcharged me on my December statement. I keep track of all the Posted Transactions, and had an idea of what my next statement would be. All of a sudden I am being charged this amount PLUS exactly the amount I already paid for the November statement. This isn't right, apparenly Wells Fargo had a glitch and is overcharging me. I have all the screenshots and the statements to prove that I am right. However there is no way to send a message to Wells Fargo, so I filed a complaint with CFPB. Whatever happens, remains to be seen. Meanwhile Wells Fargo is using my $$ for free.

I opened a credit card to get the 0% APR on balance transfers. Given $14,000 line of credit, used $7,000 to pay down another card. Set up auto-pay so I wouldn't be late or miss a payment. Three months later, I get a letter stating they have reduced my credit limit from $14k to $7. No notice, no reason - other than this big bank was not profiting off me. My credit score DROPPED 12 points from this alone, when I was trying to improve my credit score. With all the lawsuits they have been involved in, I should have known better than to use their services. BUYER BEWARE!!!!

I got an offer in the mail for a 0% APR for 12 months. A few times I used my cash advance option which is the BIGGEST MISTAKE EVER. Over the past year I have called in EVERY time the day after I used the cash advance option. I would ask the agent how much I owe including the cash advance fee, any interest for that one day and the cash advance amount. I would pay that large lump sum and they would say it was paid off and the rest of your balance is your purchases at 0% APR. Come to find out they were allocated my large payments toward the 0% percent and not toward the cash advance, so I was accruing interest the whole time.

I have about a 750 credit score. Good balance to credit ratio. No missed payments in 20+ years. For no reason Wells Fargo decided to reduce my available credit to just ten dollars over my current balance which receives payments on time every single time. Everyone knows that when a credit card is at 99% it causes immediate harm to your credit score and this horrible bank knows that but if your credit score drops they can jack up your interest rates which is EXACTLY what they have tried to do. Nope. Balance paid in full and the card will never be used again. No good bank would do this to a reliable on time paying customer. DO NOT GET CARDS FROM WELLS FARGO.

I just closed all accounts associated with Wells Fargo...They are so dishonest....I had fraud on my credit card....It took 5 calls to get it reversed on my account...Then I was so frustrated in how Wells handled the fraud that I closed that account....After closing old credit card account...Wells reopened a new account under my name without my consent and placed the fraud charge on that credit card account...Luckily I went online to make sure old credit card account was closed and saw a new account card had been opened under my name with the fraud charge added back on....I called 6 times and each time they told me it's being investigated....I paid for the fraud charge so I do not get a late fee on an account I never approved for...I then hired "Nonono" to go after Wells...after Nonono sent a letter and fought for me...wells sent me a check for the fraud....I will NEVER have any account with the name Wells Fargo associated.

I disputed a charge which I didn't do it and contacted to the merchant. The merchant partially refund the charge. The bank charged me instead of crediting dispute charge. They didn't follow up with my case. They decided to charge me for the services I never received! I called the customer service, one of the representatives hang up on me, the other lied to me saying the merchant is refunding. It is pending. I learned that other representative that they cannot see pending transactions. The way Wells Fargo handle situation is very unprofessional and unheard of. I have other credit cards from other banks, never experienced this type of treatment. You have no protection with Wells Fargo. Stay away from that Bank.

Used 40% of my credit line with WF due to car repairs. They reduced my credit line based off inaccurate info received from Experian only. Experian offers a service to you to help improve credit score if you give them access to your bank accounts. Opted out of option. TransUnion & Equifax not used.

One of the benefits I saw with the card was cell phone coverage. Don't do it... They will make you jump through hoops and ultimately turn you down for bad business practice reasons. I followed everything the rep told me and it still was not good enough. And supposedly their phone calls are recorded, but guess what, they don't have that phone call.

They provide a great credit card until you have a problem with am invalid charge and need to dispute it. Their customer service is terrible. Trying to get an issue resolved is like dealing with the IRS. There are too many awesome rewards cards available to deal with these clowns. I'm canceling my cards.

I have always had a high credit score of 830. I opened a cash back credit card with Wells Fargo who was paying 2% cash back. However after a few months this bank made it very difficult to make payments. You had to reenter all the numbers and addresses every time you went to make the payment, A few months After I had the card I noticed a charge that I did not make, it was for women's shoes in China. I called and made the dispute. I cancelled the card a month or two after the dispute.

Got a credit card because they offered a $250 bonus to apply. Never received a statement. Called to find out why. To my shock, instead of setting up the acct online, they started bumping me to different personnel until they transferred me to "fraud" as insane as that was. He started asking me the same questions the other absolute idiots ask... I had had enough of talking to these group of absolute idiots... Went to a local bank and paid the payment... I've stopped using the junk card. And do not intend to ever use Wells Fargo for anything other than their promotional literature to whip my ** with because Wells Fargo is only good for whipping your **... ;- (

I applied for a Wells Fargo credit card over 5 times and was denied. I have excellent credit and should not have been denied. I would not trust Wells Fargo because I believe they are dishonest and corrupt. I would advise any customer to stop dealing with Wells Fargo. They cannot be trusted.

Every rep I talk to keep giving me a different day when they would look into why I haven't received my check. Every one has a different date. I call them on 7/11/23 then three reps said I had to wait 7-10 business days then after that they I called back on the 31st and then they said I have to wait until someone calls me in 7-10 business days. Haven't heard from no one. I call back again. Now they tell me it will be 15 business days. In my opinion they are creating bad business.

BEWARE OF WELLS FARGO CREDIT CARD SERVICES! I will NEVER recommend Wells Fargo credit card services to anyone! We signed up for the Wells Fargo cash back credit card because of all of the reviews and opinions online regarding the best cash back cards out there. Wells Fargo accepted our application, gave us a card and put a credit limit on the card, per usual. We have had the card for two months and have made 3 early payments to the card in full satisfaction of the amount owed and we have never gone over the credit limit.

After being so disgusted with the ethics and ineptitude of Wells Fargo, I decided to close all my accounts. But when I went in to close account and get my money, I was told (when I visited branch in person) that I needed to make an appointment with a "banker" (?) there... Couldn't do it otherwise, and no "bankers" were available for an "appointment" that day?! I would have to come back in a couple of days to get my money? Unbelievable but not surprising for this company. Will be filing another complaint with oversight agencies.

I got the Wells Fargo Credit Card 2% cash back because of the 2%. I had a fraudulent charge in the card, it was a woman’s shoe store in China, I am a male living alone. So I would never buy them. I reported it and they Denied my claim and said their investigation I did make it. I spoke with Wells Fargo, they just said that I did make it which is false. They are rude and didn’t truly investigate this.

Lack follow up... Filled out credit app & received email WF needs to verify info before making a decision. I called a few days later, the automated system said allow 8-10 days to process. All the other credit card companies respond/follow up with results within minutes. 3 wks later still no word from WF so I called to talk to a live person & get told I have the wrong city on my application. Don't know how that happen since I know where the I live. The rep could use a refresher on how to address this situation instead of telling me "You entered it online" in a matter of fact tone. At this point I don't need your credit card. I'm happy giving my money to another bank. Deuces.

I'm on a military disability. If I pay my bill when I get paid or anytime early they count it as an extra payment then say I'm past due on my payment. If I wait till the 24th which is when it has been due all along then I log in to make payment then late again because now it's due on the 22nd. This is the only account in at least 15 years I can't seem to get right because they make changes regularly.

The worst customer service, no help with disputes, no investigation, just quick to take your money. They don't value customers at all. Stay away. They are much better banks out there. I am taking my money elsewhere.

Beware of Wells Fargo and its predatory loans. Never missed a payment on the Jewelry Advantage and they tacked on 3 years of interest and would not let me pay off the total balance from the last statement when I called. They also tried to throw the retailer under the bus, a small business that uses them for customers and their store credit. Never again for me or our small business. Wells Fargo is shady and predatory.

On 03/17/202 my wife and I got a warning text asking for approval for 2 very large amounts $4,400 and $10,336.80 from two vendors at Beverly Hills, CA. We replied, "No, it is fraud, we did not buy anything there or anywhere for those amounts." To make sure that they got the message, I called their office and talked with the rep Kay, she assured me, they will take care of it. Within 3 business days, the lower amount charge was removed from our account but the larger remains there. I opened a dispute and called them again but was advised to be patient and hung up on me.

I applied for a Wells Fargo credit card, even though wells fargo has a habit of stubbing their toe in the financial world and having it become public information. Upon reviewing my application, they sent me a letter saying I needed to supply 2 recent pay stubs proving my yearly earnings. I'm 73 and have been retired for 12 years. I have a squeaky clean credit report and have $3.5 million dollars in financial assets. These guys are truly the clowns of the credit card world. I told them to throw my application in the trash--don't need your card, don't want it! Once again, wells fargo has proven what a subpar company they really are. Don't waste your time with them.

I've been a loyal client of Wells Fargo for over 40 + years. I never expected them to rip me off, but they did. They offered me a 0% interest card good for 18 mos, which I used in good faith to transfer my higher rate credit cards to. When I got the billing, it showed 24.49%, NOT the 0% they advertised. When I contacted their "customer service", I escalated this to their executive office in the naive belief that they would correct this obvious mistake. Instead, the case worker assigned to me, Cindy F, as well as her manager, Manuel Q, did nothing to fix my problem and lacked basic empathy, communication and problem solving skills. After over 2 weeks, it is STILL unresolved and Cindy F had the audacity to request more time (1 month and a half more) to "research" whether they are going to do the right thing! This bank is crooked and doesn't care at all about their clients! Buyer beware!!

I purchased furniture through Wells Fargo because the furniture store was offering Wells Fargo as a finance option. I should have just paid cash. I had NO WAY of making my first payment. They did not send me anything in the mail and by the time I got registered online Wells Fargo would not let me make an online payment because I was late. Once I got them on the phone they said my address was wrong. They wrote a note on my credit score I did not make my first payment, I was docked for being late and my credit score dropped 92 points. Thank you Wells Fargo. I will not being be doing business with you again.

Absolutely horrible bank, no customer help at all. They are great when it comes to taking money from you, but when you need help filing a dispute with fraudulent merchant, Wells Fargo is no help. I'd rather give my money to another bank like American Express who stand by the customers. I am not even going to mention customer service people that don't speak basic English and you cannot understand what they are saying at all.

Wells Fargo Rewards keeps sending me emails telling me to redeem my points before they expire. Yet, when I try to do it via the website, I get the same message that the site is unavailable and to call. I have called three times to try to redeem my points. The first time I was told I was entitled to over 250 dollars in cash. The bank does not make it easy to redeem points and as a result, mine have lost value because I have been unable to redeem them. I wonder if I am the only one having this kind of trouble.

Stay away. Caveat emptor. Rude and ignorant and stupid agents that have no customer service to provide. You are just a number to them. Sorry I am not going to waste my time writing anymore info about them, but they are terrible.

Wells Fargo sent invitation for new credit card if gets approved and after spending 2K in 3 month will get $200 cash sign on bonus. Card was approved, I spent $2500 and paid my bill in less than 2 month. NO BONUS. After making several calls was told that I was not offered bonus. Why not? Nobody can tell me, except I was not offered bonus. When I do have original letter offering bonus. Will not do business with Wells Fargo, Anybody that I come across I beg not to do business with them. Wells Fargo is not holding to their promise. Agata BH

By far the worst bank I've had the displeasure to use. I purchased an item in 2021 and never received it, I contacted Wells Fargo to reverse the associated fees and interest charges as the company I purchased from REFUNDED my money but Wells Fargo credit me $.18 CENTS for 18 months worth of interest on a 2200$ purchase. I am refusing to pay this and will be seeing them in court. They tried to tell me they were a stand-up financial institution and I was overreacting but they just stole 3.7 billion from customers and claimed was only mortgage payments they stole. Such morals they have, only stealing from one customer but not the other. I hope they fail and are removed from the banking industry. These are crazy deceitful and deceptive business practices and not the first time they have been in trouble for this.

I contacted Wells Fargo in regard to a fraud case with Zelle. I was scammed $1500 for an apartment and was trying to get the money back from my scammer. I never received notification that the case was started and called back 3 times while my scammer was harassing me to notify Wells Fargo and try to take action. Wells Fargo brushed me aside and said that "they are working on it". I still received nothing in regard to the case.

My 18 months of no interest is expiring soon and I logged in to pay it off- they lowered my limit to $100 less than the balance- I'm sure it was in hopes that I'd go over the limit. Lied to me about why when I called too!! Said they've checked my credit and I have late payments reported in the last 12 months - I have ZERO lates and my credit score is higher now than it was last year when I applied. They refused to up the limit but that's ok- I got what I needed from them and gave them nothing in return. There was no need to lie and say my credit score dropped when clearly it's excellent.

I have a Wells Fargo Active Cash credit card with a credit limit of $38,000. I have an 840 credit rating and pay off the balance every month but recently made a large payment for a roof replacement that pushed my balance over $35K. I paid the balance in full on December 14 to avoid any chance of exceeding the credit limit, even though full payment was not required until the end of the month. The payment was made from Chase Bank where my checking/savings accounts are located and the payment cleared Chase on December 16.

I applied for a credit card balance transfer 12/2/22 due to direct mail/advertisement from Wells Fargo for 0% interest for 18 months. I thought this would be helpful during the holiday. It has been a nightmare. I was immediately approved, and now the balance transfer still has not happened and no card rec'd. I called two days in a row, and the status is pending. The rep lied to me that balance transfers may take 15 days (When I applied it was in writing 5 to 7 days) and was not concerned at all with how upset I was that I am about to get hit with a ton of interest from Discover. (Discover is amazing FYI) I tried to just cancel the balance transfer and was not allowed.

I've been a customer of Wells Fargo Bank for more than 26 years. What I've just discovered is Wells Fargo Credit Rewards is a separate entity from the bank. As such it can AND HAS attached outside sources to your account - to be more specific PAYPAL, which you should know, is mostly unregulated. That alone should be enough to start making you ask questions, which Wells Fargo will do the Texas Two-Step to avoid an acceptable answer. As a starter, I'm dumping my Wells Fargo Rewards Credit Card. I want ZERO connection between my credit cards, business accounts and personal accounts. Most of all I want good solid answers from WF. It appears politicians are now in charge of WF and they are doing their absolute best to avoid a real answer. Never Again, Wells Fargo, Never Again. The jury is out on exactly how much business I'll pull from this outfit. I

This is pretty much the worse banking decision you can make for yourself, having anything to do with Wells Fargo. Applied for a Reflect Visa and got accepted and initiated the 'balance transfer' offer. A month later and my all balance transfer offers get declined by Wells Fargo and no one is able to give me an answer. I was just on the phone with 2 supervisors, 3 customer care specialists and these people do not have the slightest clue what's going on. Credit card is open, limit is there but they cancelled the transfers and they do not know why. The incompetency is unreal, they cannot give you answers. Do yourself a favor and run, fast. Literally any bank is better.

I signed up for and received a Wells Fargo Active Cash card after seeing that they are listed as one of the top cards for 2% cash back each month along with an additional $200.00 cashback after spending and paying off $1000.00 in 3 months. When I tried to sign up for online access to have this card paid via auto pay, I received a message that they could not process my request online. I made over 4 hours of phone calls only to be told that because I do not text, I would not be able to have an online account. WF apparently wants me to call each month to give a rep my bank account information instead? I was told that I could not be authenticated to set up a payment account, but I could alternatively go to a local branch, but there are none in the state of Ohio.

I will highly recommend it to anybody, I have become a bug fan of Wells Fargo after using other banks for a number of years. They have given me 2% rewards rate, I can redeem that for anything I want. I also got a good long period of 0% intro APR.

We went on vacation in August of 2021. We paid for our vacation ahead of time on a different credit card. When we arrived at the Isla Palace resort in Mexico after waiting on ferry’s and cabs half the day, they issued us our room number along with room keys. The resort asked for a credit card in case we wanted to charge any items from the gift shop or had any incidentals. Before walking away, the hotel called us back to the front desk and told us our room was not ready, so the hotel was upgrading us to a better room because of our Anniversary and the room not being ready. I asked on several occasions before accepting the upgrade if it was totally free of charge from the hotel and was told yes, that the hotel was upgrading us.

Received a letter from Wells Fargo. Closing our three checking accounts and four credit cards within two weeks. I called, went into my branch, got the district manager and head of escalation complaint departments. All have the same answer. Business decision. I want a reason. I think that I deserve a reason, as I have been with them for 9 years, with no bounced checks or late credit card payments. I think that for a "professional corporation", it is unethical and rude.

I have very good credit, sought a balance transfer, WF issued the minimal Credit, limit amount for someone with no credit, insulting. I paid off a Mortgage with WF early with never being late. When I called them to increase, the agent tried and the system told them the account was too new. The agent could see this prior relationship and it was marked good standing. Total waste of time and I ended up with a Hard Credit Inquiry.

In Nov of 2021, I called in and spoke with a rep from the Wells Fargo Credit Card department. She assisted me with a balance transfer from the Wells Fargo credit card to my Express credit card. I wanted to pay off the balance due which was $507.83. I gave her the number on my Express credit card. She said everything was completed. In December of 2021, I received a late fee from Express in the amount of $35.00. They NEVER received the funds from the transfer. I immediately called Wells Fargo and the next rep from the credit card department said they have no idea where those funds went, but since they literally vanished into thin air, they will be returned back onto my card within 2-3 billing cycles.

They advertise their great rewards but they take MONTHS to become available to use after you've earned them and then you can only redeem in increments of $25. On top of that, they only let you pay off the card twice a month. Combined with the extremely low credit line compared to my other card, this one is absolutely useless. I recommend Capital One Savor, it has been way better and easier to use for me.

1. The service quality is horrible. The wait time on phone is in excess of 20 minutes. Then you have to listen to the machine telling you absolutely useless garbage in English and Spanish. (Why Spanish since we are in USA?)

I accidentally booked a hotel reservation through a 3rd party site online. That night after I received confirmation and billing I noticed a large added charge and called to cancel. They would not allow me so I called Wells Fargo and explained what happened and filed a dispute with this 3rd party company called CCI hotel. After 3 months of waiting and filing papers and answering questions I received an email saying basically too bad I have to pay the 491.00. I am closing all my accounts with Wells Fargo and will never deal with them again.

I was charged a $100 cash advance fee for something I was not aware would be considered a cash advance. I expressed this to customer service. Even offered to pay off the charge that day in order to waive the fee. They said the best they could do is a $20 refund. I’ve been a loyal customer. I have never missed a payment. None of that mattered to them. They lost a long-term customer, which will cost them a heck of a lot more than the $100 they charged me. Do not take out a credit card with Wells Fargo. They don’t have your back.

This card bills itself as a 2% cash back rewards card. It may well have been as such at one time but as a new enrollee 2022 there is no cash back coming off my purchases. I signed up for the card expressly for the advertised rewards but there is no such thing. I must have got loopholed out of the 2% per purchase cash back and it makes me wonder what else has been deceptively packaged up here awaiting my scrutiny.

I have paid twice a month every month for the last 2 years. I have never gone over my limit of 2500. I made a couple larger purchases that totaled 2200 and paid it within a couple days. They then suspended my limit and will not restore it without proof of payment, even though my balance shows it is zero. The payment is literally is on my transaction records and they said they could see the payment, but need to see if from my bank's side. Nope! They lost a customer over this. I am not going to beg you to use my money through you.

I’ve been charged double for one purchase. Called Wells Fargo a banker by the name of Mylene answered the call. Told her my issue she wasn’t interested in doing her job as she wanted me to keep repeating my complaint. I asked to speak to a supervisor and she transferred the call out of the credit card department. When I asked if I’m speaking with a supervisor I was told this was the debit card department And the banker that answered was not a supervisor. I would have to be transferred back to CC department again to make my complaint.

I got blasted today by an online consumer reporting agency and Wells Fargo. It said I was matched for this card by analyzing the content of my credit report and spending habits. I took the bait and applied for the Active Cash card. After a bit of difficulty trying to enter my physical address and mailing address WF says they need time to verify my info. The best way to confirm my personal information is to ask me not go on an internet run around. I'm still awaiting the decision. Whenever someone claims to have difficulty verifying my personal info it means no, it means declined, in spite of what these online credit sites try to say. It's not as if I'm needing to borrow money all of a sudden in my old age. Like I said, I just took the bait and started clicking. Tomorrow is another day.

Called the reward center to book a flight using my miles. The city I wanted to travel to is not listed on their page. If it was I would have made the reservation on my own. They kept waiting for over 1 hour. This is not the first time. I complained in the past but it seem they don't care.

Hello. I purchased a lot of furniture from Bob’s Furniture and was told I had years to pay off with no interest. I set up automatic payments and added more than the minimum to pay off early but after a year I was hit with almost a 1100 dollars interest fee. If I had known that was going to be the case I wouldn’t have purchased anything at all or I would have paid off balance before. I tried to call Wells Fargo but got hung up on after waiting awhile to get through and tried other times and finally got through after a few days only for someone to argue with me.

Bogus service ever from a bank. Applied for a new card. Card never came and had to wait an hour to get a hold of an agent who tried to answer but kept transferring to this apartment and that department. Agents are impatient don't really want to solve anything but pass the ball to the other person. Do not recommend.

I had a Wells Fargo credit card for about a year before it got hacked and fraud charges were made. They notified me right away which was good and did reverse the charges. After doing that however, they went back to a paper statement and pulled a balance (over $700) from that and added it to my account balance. I pay and review my account online. The online balance before and after the fraud charges match and don't include that extra $700. They also removed all past purchases and credits from my hacked account so I can't go back and prove I don't owe this extra $700. They claim since the account is closed there is no way to access it, I say that is **. They say if I can prove I don't owe the $700 they will remove it. How can I prove anything when you have removed that information? I will NEVER use Wells Fargo for ANYTHING ever again. I truly understand why there are so many bad reviews on this company, they are thieves...

I have a Wells Fargo Propel Credit Card and also have my mortgage through the company. I recently had a fraud claim on my credit card and filed a dispute. I was scammed by a contractor for $510. I sent them all requested documentation to include a letterhead statement from a government employee that the company did not exist and the contractor was not licensed. They still charged me. I will never use or trust this company again!

Applied for a credit card online through Wells Fargo. Granted, my credit score is well over 800, so when I didn't get a response I immediately wondered what was up. Four days later I get a letter in the mail. It states "IDENTITY CAN'T BE VERIFIED"... I called #WellsFargo at 1-800-967-9521 and they told me I have to prove my identity. Give them my driver's license, social security # utility bill, homeowners insurance, car insurance copy of car registration. And since when is a driver's license, and social security # not good enough to prove your identity? All and anything you do is online now, and I been around many decades, but Wells Fargo can't find me!!!! They were able to pool and put hard inquiry on Equifax with my info to see score over 800, but IDENTITY CAN'T BE VERIFIED. How is that possible, JUST ASKING?? I do not want to do business with company that does not have its act or ducks in row.

Horrible experience. Applied for Wells Fargo Credit Card through Micro Center. Credit Card and statement sent to wrong address. I STILL DO NOT HAVE MY CREDIT CARD. I CANNOT CREATE Online account as I do not know the credit card info. I called and paid the statement amount for the purchase @ Micro Center. Despite late payment fees in being charge continuously from last 7-8 months. Executive office (Head Quarters) incapable of resolving the issue. My credit score went down by 120 points. Very pathetic experience. DO NOT RECOMMEND Wells Fargo Credit Card.

Today, 30 Sep 2021, I called WF's customer service phone number and someone or something answered. It was so garbled I couldn't hear. The person/recording seemed to repeat the same words. I said I couldn't hear because of all the ambient noise. The WF person or recording cut off the call. So, really terrible phone assistance. Actually NO PHONE ASSISTANCE.

So this company has our mortgage and they have all details of our with them and their credit dept (simulates info on their customers which is why they send us offers to open credit cards with them, right!) send me a pre-qualified offer to apply and I haven't applied for any credit cards in the past 4 years and so I applied to this one where they are giving me $200 after I spend $3000 in purchases. I have a sufficient income to satisfy the application PER their own requirements, I have a cr score over 800 and they choose to deny my application with a ref number. I call to understand and the all the agent blabbers is, "Your application was denied due insufficient income"?! I have a great Cr Score and I have the income per the requirement and I pay a mortgage to this bank and I was sent a targeted code to apply!!! I didn't go to apply on my own, The Bank asked me to!!! It's unfair when Bank sends us a code based off of our info and then hit our credit for applying.

Two years ago I received an invitation to apply for the Platinum Visa with 18 months no interest on purchases and balance transfers. I received the card with a low credit limit, not enough for a reasonable balance transfer or to make big purchases. I kept the card for about a year by using a check I received to transfer any balance or expense. I paid it off way before the 18 month since I closed the account in a year. No problems whatsoever. There is a local Wells Fargo so I decided to make the payments in person since I have heard so many complains about payments through other means. I asked for an increase of my CL, and I was denied. My credit score is excellent. I read the fine print that you cannot apply again but after over a year.

Wells Fargo sucks. In 2016 I had an account open under my name And they refused to fix it for years. Number 2 had 3000 Dollars taken from my bank account. Wells Fargo operator admitted that it was fraud And did nothing to get my money back or stop it. Worst bank in history into this date. I'm still going back-and-forth with them Just getting the run around anyone I deal with this bank. I will remove all money mortgages loans and not deal with these people. The corruption level is high.

I have used this bank for 9 years. They send requests asking me to get a credit card. After applying it is not approved. The day after I get this letter I get another offer to get a credit card in the mail from them? I have good credit. It seems that you have to have perfect credit to get their cards or a loan from them. I am moving to other bank that has no problem giving me a credit card.

Submitted a claim against a merchant for adding a hidden 5% credit card fee. They ruled in favor of the merchant before they even received my statement. They always represent the merchant; they have no interest in protecting the cardholder. Customer service always a waste of time, no matter the problem you have. If you can't pay cash, at least use a card with better customer service.

Wells Fargo Amex made the biggest mistake in my personal banking or credit card experience. I paid a merchant/contractor through my Wells Fargo card and PayPal (contractor wanted funds right away). I received notice of a dispute status on this transaction and immediately called to ask what was going on (I did not make any dispute). After hearing that there was not a dispute, I made it clear that there had better NOT be one and if so, they needed to cancel this immediately.

On 04/12/2021 upon reviewing one of my credit card statements, it was noticed Wells Fargo debited my account for an unauthorized charge. Complaint was initiated on 04/12/2021. To date Wells Fargo has made no attempt to resolve the issue. Wells Fargo can not be trusted to recapture funds or settle disputes. Wells Fargo will continue to avoid any and all interaction for the purpose of trusting the consumer will lose patience and write off the dispute as a loss.

Worse bank ever to finance something through... I had something financed through them going on 4 years with no missed payments...but this was the only account I didn't have on auto draft because their system wouldn't let me register... In January of this year I called in and made a payment. Showed them the call records and everything. Somehow they messed up on their end and didn't process the payment.... Now I'm dealing with a missed payment on my credit...so after calling in I find out I couldn't register because my account was under the wrong social but they had the right social at one time because that was the only way they could put the missed payment on my credit... I've never had a missed payment in over 10 years. This is so stressful... I will never deal with this bank again...

I have now spent over 5 hours of my valuable time just trying to get a credit card issue resolved. The workflow and process are customer-unfriendly. I am changing all my accounts from Wells Fargo to an online bank that does care about CSAT.

Background: I attempted to purchase an annual gift card to Play Station Live ($60.00) and a general gift card for $50.00 on 01/30/2021 in addition to a few other items at a local name brand store. The cashier stated that the transaction amount of $165.62 could not be made using my debit card because it appeared my bank would not allow for debit purchases to buy gift cards. So she canceled the entire amount and I paid for the other purchases separately totaling $50.72.

I had a very bad experiences with the Wells Fargo credit card customer service team. A moving company robbed me over $1,000. I trusted Wells Fargo to fight for me and reported to them immediately after I learned it was a scam... Big mistakes!!!! Wells Fargo wasted my time and did nothing but telling me after two months, that the case was closed. I really feel unsafe to use their credit card. Seems like they are NOT interested in protecting our interest as what other banks do. A week ago, I decided to close this credit card. When I called to pay off the credit card, I realized I was one day late of the due date. The customer service agent assured me not to worry as he would waive the possible late charge... I trusted them again. The Credit Card was closed with zero balance. Another big mistake!!!

I had someone who is much smarter than Wells Fargo security use my card to get cash out of Gas Station ATM’s. This was in a location four plus hours from where I’m located during COVID. Wells Fargo will not credit me back the amount of money I lost. It’s a substantial amount as well. This is even after contacting their Executive Team, each one of them. Guess that $4Billion plus fine they had to pay was too much for them and they’ll make it up little by little by taking advantage of their customer base.

I have followed all the procedures and the timeframes. Called your customer service endless time but it is impossible to get a resolution. I have waited and submitted all information needed and still no resolution. With COVID it should not take 9 months to get a resolution. You need to train your customer service and hire more people so someone can answer the phone. It is unfair to hold my money for this long especially during difficult times. Listen to your client and try to help get a regulation.

I've been with them for over 25 years -- what's the problem? In my time I've had good and bad times and Wells will not help you when bad times hit-- I had a line of credit (the only reason I stayed). My credit score is high -- I built my line of credit up to a high amount -- Used it a few times, always paid it back -- Now going through a time I could use it and I see it is GONE. They didn't inform me, they just pulled it. 25+ years and this is how they treat customers. They love to charge fees for everything. I had an awful experience with them in my small business and decided to use a different bank for that. So know they are a big bank and they have no relationship to you -- They lick your boots when you have money and throw you out the door when you need help! No thank you Wells -- Goodbye!

I will never bank with Wells Fargo ever again. I had a credit card with a meager $2k credit limit, and I paid every bill on time and also paid double what the monthly balance was. Then -- out of the blue -- they mailed me a letter telling me that they closed my credit card account because my credit score went down to 705. The reason it went down suddenly was that I borrowed some money from 2 other credit cards to make a large purchase. That was my right and my business. Based on that, they closed my account. Well, good riddance Wells Fargo -- I don't need you, and you will never again have my business.

Overall an OK card. Seems like a rather high interest rate. No cash back on purchases. Worst feature is lack of timely notification when there is something hinky on your card.

I started off one day late and received a $30 late fee.... Okay. Rules are rules. I missed the deadline. My bill was $214.16. I paid $650.00 that month. Even though I paid OVER 3 TIMES the minimum payment (minus the late fee), they charged me a $40 fee the next month because the next payment (also over 3 times the minimum payment) wasn't paid within their one week window of payment. I played their silly game 3 months in a row (I had automated my payments through the bank I was paying from).

My Wells Fargo Visa Card has a very high limit and the interest rate is low. Of course I pay my balance each month so there really isn't any interest. I also get cash back on my purchases. There is no annual fees as well. I would recommend this card to everyone with good credit.

I have used it all over the world. It is always accepted. The customer service is wonderful. They spend the time necessary to solve whatever problem might arise. Moreover, their anti-fraud department is extraordinary. They contact me right away if any spending appears out of the ordinary.

I liked the zero percent introductory offer for two years. I like the website, it's very easy to access and use to check balances and pay bills. I like the rewards, money back on purchases.

My credit history is still going down because I closed my credit card account in Wells Fargo, when I see my history I there is only the closing of my credit card account, I never recommend this glue pool to anyone.

After receiving two robocalls trying to sell me a credit card, I called the number back. When I asked the customer service rep to remove my name from your list, he hung up on me before I finished my sentence.

I had decided to close all my accounts with Wells. I was required to have a customer service person assist with the closing of my credit card. In closing I was showing a credit still pending from Wells. They suggest they send me a check for that credit. They did send they check, then because I was slow in cashing it, they sent a letter asking for me to cash it so I did. At some point a merchant issued my closed credit card a credit, so Wells unknown to me try to take their check amount out of my closed card so they go to my closed savings account, then I get hit with a bounced check fee because they tried to take the funds from a closed account. Long and short a month went by so now they consider these things late and hit my credit with a late payment.

I used a Wells Fargo credit card for almost two years and had a fine experience for the majority of the time (hence 2 stars rather than 1). However, they have now changed my contact information twice without my consent, so I have just canceled the account. It is very unsettling to see account information updated and changed without requesting it. I called twice to try to root cause the issue and both times was told that they had no idea how the changes were made.

Wells Fargo's call-in Customer Service seems to have only one purpose, sell you something. If you try to write-in a request; they will respond to the first keyword and answer the most likely question based on the keyword. They act as a business going out of business. It's a race to the lowest common denominator.

I called to dispute transaction that was not made by me. I approved my son to used my card before but the company he used it for has recurring charges. The lady who was suppose to help me In the Dispute department, was rude and did not agree that I should get my money back. I asked to speak to her supervisor. She said no, her supervisor was busy and I could not speak to her. Then after further, pushes to speak to the supervisor. The lady puts me on hold for 30 min went by and I just hung up. Her name was RAYES she said, but I don't even believe that. She should not be working in a place where she has to deal with the public because she has a nasty attitude.

I've had this credit card since 1975 and have never had an issue w/ either billing or payment. I always pay off the full amount every month and there is no fee if statement amount is paid in full.

I received 1 notification saying that my credit card was closed due to lack of payment. It was due to a fraudulent charge of $10 on eBay. I did not get any other warnings. Yes, I can pay $10. But I didn't know (didn't check the statement since I hadn't used it in months). They lied about fraudulent transaction appeal, and finally said that once closed, it cannot be re-opened. My credit score dropped almost 100 points... During my home refinancing process, too! I truly hate Wells Fargo; and I usually don't use the word hate.

Hi, I have had a credit card of Wells Fargo Bank and never complaint about anything since I applied for the card 10 years ago. I never had problems with them. But they've sent me a copy of my credit card without my request or approval when I have it already and it expires after 1 year (2021). The copy of this credit card they sent me was stolen in the mail box and illegally swiped in the pharmacy store (by the way, they have very stupid security system as you don't need to answer smart questions or tell them your ssn to activate the new credit card found in your mail box. In Wells Fargo Bank anyone can activate the new card found in your mail box if he tells to the automated voice your name and billing address which anyone can see on the envelope).

Had WF CC account for 10 years +. Suddenly in 2019, I had problems logging in all the time with login failures. After six months and probably 20 hours of support calls and renewing logins and passwords, they finally say that their system is old and requires new logins and passwords EVERY 60 DAYS. This is absolutely unacceptable. I would rather walk through broken glass than to deal with Wells Fargo again. I have over 100 passwords and logins to manage. I certainly don't need ANY of them requiring new updates when no breach or threat to security has been experienced.

Applied for a Wells Fargo Propel Card. Denied. Reason: previous late history with Wells Fargo. Had difficulty making mortgage payments 7 years ago and Wells Fargo holds it against you. Never burnt them for any money. I could have through a Chapter 7 BK, but continued to pay. So, moving forward, I have paid on time (less than 30 days late) for 7 years and they can't find it in their hearts to forgive. If you are ever late with WF, forget about anything in the future. They hold a grudge.

Terrible experience with Wells Fargo. I wished I had never obtained a credit card from Wells Fargo. I took advantage of 0% transfer offer. However, they start charging interest on purchases immediately after the 0% balance is on the card. In order to avoid any interest, you have to pay off the entire balance including the 0% balance. Makes no sense, they charged me balance transfer fee and they charge me interest on that balance because I made other purchases. I truly hope this awful bank goes out of business. No wonder they have such a poor reputation! Not one of my better decisions.

I will start out by saying I have been a Wells Fargo credit card holder for the past 19 years. In those 19 years, I have used my card every single month, made every single payment on time, to the point where my credit limit was steadily increased to $15,000. Just recently, I logged into my account as my card was rejected. There was a heading that noted "this account is closed." Fast forward, I spent 9 days and over 5 hours on the phone and in person with Wells Fargo. It took me 5 days before I could even get a hint of what may have occurred. I was repeatedly told, "I have no information, you will receive a letter that explains everything in detail." That letter provided zero detail and only eluded to "potential fraudulent activity."

Last year, I applied for a Wells Fargo Propel AMEX Credit Card online after it was massively advertised online and in the bank offices. I even went through the cards offerings with a personal bank and everything seemed standard. The standard 0% APR for the first 12 months was on offer plus a generous reward point system. I primarily went for an AMEX card because of the generous reward structure.

On Feb 27, 2020 I purchased an inexpensive $300 chair from Bob's Furniture. They offered free financing for 6 months so I said sure. I did not know it was with Wells Fargo when I applied. I was approved and they made me sign and agree to receiving all my billing and transactions online. I agreed. It is now March 11, 2020 and I have not heard 1 peep from Wells Fargo.

I applied for a Bob’s Discount Furniture credit card online on March 1st, 2020. I was approved and was told someone was going to contact me. Fast forward to today, March 10th, not a peep from anyone. I called Bob’s Customer Service. They were very helpful and looked up the things I wanted in their inventory and answered all of my questions but they had no record of me applying. I had to check my credit report to see what the inquiry was listed as because Bob’s goes through 3 different creditors. It was Wells Fargo that approved me. So, the Bob’s Discount sales associate was nice enough to give me the customer service number for them.

I’m cutting up this card. Had Wells Fargo for our mortgage, and they were great. Credit cards are a different story. It took 2 weeks and a 50 min drive to their nearest branch for multiple payments to show on my card. Mind you, the payment was already taken from my checking account. “It takes longer for large payments to go thru” I was told. Now, I’ve been fighting fraudulent charges for months. They credit my account and charge it back on alternating statements. I’ve never had an experience like this before with a credit card company. No answers, fraudulent charges treated like a shell game.... Stay away from their credit cards.

These thieves charged my bank twice in one month for my credit card payment, as soon as my pay hit my other bank I'm changing my account number so Wells Fargo can't charge me twice again! This bank is a joke. Stay away from them, they recently shut my two accounts down. I could care less because they are involved in shady practices, even when I say no to overdraft they will still let a payment go through just so they can milk you, Microsoft didn't been have my account number just my debit card number and wells Fargo still let their payment went through even though I didn't have enough funds and I declined overdraft. I am now with a credit union and these ** charged my bank twice. Now I'm going to have to change my account number to get rid of these leeches!

I held a Wells Fargo credit card for three years with excellent standing history. I make 100 grand a year but they refuse to give me a credit line above 1700. I have had and still do have a very good credit history with them and all other loans and cards I have, but still they would not recognize these facts! When you make a payment on your card they will take it out of your account and will not credit it to your card for three to four days after they debit your account. After fighting with them over all of this for three years they have truly made me feel like a non-valued customer. I have just recently canceled my card with them and will never choose any of their cards again and I highly recommend anyone else to choose their credit elsewhere!

A charge for $11.00 instead appeared as $110.00 on my credit card statement. I filed a dispute expecting a quick resolution especially after providing them the receipt showing the actual charged amount. They refused to correct it. I contacted the vendor who immediately refunded the $98 overcharge and sent me verification. They never posted the refund. I sent them the vendor's verification and they instead added an ADDITIONAL $98. It has been months and this is still unresolved. DO NOT USE Wells Fargo credit cards.

By seeing 18 months APR balance transfer option, I I applied for credit card in the first week of December 2019, within couple of days I got response saying that my card is approved, Today is January 14th I haven't received my card. On 2nd January 2020 I called customer service and asked for the updated, they directed me to go to nearest branch, When I went to branch they told me I already used the card and $1500 balance on my card which I never received. After I opened a dispute form. From that day till today I received multiple mails to sign off and remail. but I did not received the card. Local branch and customer service are clueless. For no reason I credit score went down by applying this card. I don't know how to conclude this issue.

Through their internal incompetence, they made decisions and took actions that negatively impacted my credit. I have spent nearly eight (8) HOURS on the phone with them with no resolution yet. The left hand doesn’t know what the right hand is doing and the left leg doesn’t know the right leg exists. This bank is convenient with all their online conveniences but it is corporate crap show of a joke.

I do not recommend this card. They get you to spend 3000 in first 3 months to get a certain amount of points and after about months interest rate will be $64. Please don’t get suckered in by this. I locked mine and cut it up never want to use it and asked them to never send me anything.

I received a mail from this company saying I am pre-selected! I didn't notice the difference between pre-selected and pre-qualified. I sent the application but was rejected as I am not a permanent resident. I was not thinking any credit card application at that moment but thought it won't hurt because I was pre-qualified. Will never apply to this company in my life. Feel abused by this company.

Just would like to share my experience with Bank. After 5 year always on time payments, using account every month, lots of transactions per month etc. - in one day my ACCOUNT WAS CLOSED. I called banker, they couldn't explain me the reason and referred to wait a letter. I receive a letter and it says the bank reviewed the relationship and decided to close account. This was my fist credit card in US and now my credit score will drop down a lot because of this "reliable bank".

I have a couple of credit cards (NOT from Wells Fargo) and have excellent credit scores (800+). After I applied Wells Fargo Visa Card, I had not heard from them for days. I called them. I was told that my application was declined because I already had a couple of other credit cards. Later I learned from my friends that they had same experiences when they applied Wells Fargo credit cards.

I feel compelled to write about my experience with Wells Fargo after my mother died and I needed to cancel her card. I was directed to the "deceased department," which later turned out to be a collections department. I called twice and they never got back to me. When I finally was able to talk to someone on the 3rd try, the first thing he did was try to entrap me into saying I was responsible for any of her debt. "Are you the person who is now responsible for this account?" "Yes" "So to be clear then, you have now accepted responsibility for any debt remaining in this account." And then he offered condolences. Let me say I cancelled two other cards without either of those companies giving me any issues. This was just sleazy and I will never bank with Wells Fargo after this experience. And her total balance...$40, which I was happy to pay. These people only care about one thing, and it isn't their customers. The way they behaved was really gross.

I was flat out declined any credit twice...with different companies to put in heat at my house where I care for a parent in heart failure. This refusal despite the fact that I have very good credit. On my first attempt to contact Wells Fargo about this, I waded thru their crazy phone loop for 1 hour. Finally spoke with a man who said they would send me a letter with information on it in 30 days. On the 30th day, I received the letter I am attaching a pic of. This letter says to contact TransUnion and that they will not be able to answer any specifics regarding their decision at Wells Fargo. When I tried speaking with someone at Wells Fargo after receipt of this letter, I was given the number (800) 459-8451 to speak with someone about this specific account credit application...for Home Projects.

On 9/11/2019, One of my CCs had not being active for over 2yrs but had a line of credit that a scammer/hacker was able to transfer $5000 to my active checking account. No warning email to alert me and the scam was very clever. Made it look like I was the one who made the transfer. Police/FBI/FCC reports were files and many phone calls to WF Online fraud dept. but my case was dismissed without even talking to me as I knew who made the unauthorized transaction.

I received an offer from Wells Fargo for a credit card that had lucrative incentives. However, when I applied online, the credit card department could not verify my ID. To verify my ID, I had to visit a local Wells Fargo bank two times to submit documents. Even after submitting documents to the credit card department, they were having problem verifying my ID. After this frustrating experience, I decided to withdraw my application rather than wasting more time. I never, in my life had so much trouble in getting a credit card. With this experience, I will never do any banking with Wells Fargo.

I got my Propel credit card on 2/15/2019, and spend $4000 on 3/30/2019. They have promotion to spend $3000 in first 3 months and get 30k bonus point. Until today! 10/20/2019. I still haven’t receive my point!!!! I called the customer service... unfriendly. I feel really upset.

We recently had fraudulent charges to Amazon on our Wells Fargo credit card. They told me that because we have used that same credit card for Amazon charges in the past, they would not investigate. Unbelievable! When I asked for a supervisor, the CSR argued with me for 10 minutes. The supervisor never did show up on the call. Canceling all credit cards and bank accounts with them now.

It won't let me post without putting at least one star. It doesn't deserve that even. I just paid down to 10 dollars left on a $5,000 line of credit with Wells Fargo to decrease my debt to income ratio to increase my credit score. Instead Wells Fargo took the opportunity to decrease my credit limit from $5,000 to $600 in effect dropping my credit score even more. I have never been late with a payment with Wells Fargo for over 14 years back on Auto loans, credit cards, or line of credit, and this is how I am repaid. I made them money for over 14 year. I will call tomorrow and if it is not fixed all my credit accounts with them will be closed out, paid in full and my automatic deposit from my VA pay will be transferred to one of the other 3 banks I use. Checking and Savings will be withdrawn and accounts closed. I am a 100% disabled veteran and I am beyond disgusted by Wells Fargo's actions.

Propel gives you a promotional period of 90 days to spend $3000. I made a payment on 6/27/2019, which cleared my bank the following day. Like previous reviewers, they are "holding" my ACH payment and denying me credit for an unspecified time, even after my bank has faxed them proof of payment as of yesterday, 7/8/2019.

I asked how could a charge go through with the credit card number, verification code and expiration date changed? They said they allow recurring charges to go through even if everything has changed.

I've banked with Wells Fargo since 2006 (13 years). I recently had a card cancelled for 2 missed payments -- completely my fault / accidental oversight in my bookkeeping -- which has never happened in the 13 years I've banked with them. The balance was less than $200, and I literally have 3 linked checking & saving accounts with them that could cover that balance 100x over. I even have a $650 "go-far rewards" balance more than able to cover the amount at the time of the cancellation.

I got the Wells Fargo credit card. Made my first payment of around 180. Only put gas on it then made some larger purchases. Made payment in full of about 1780. They took the money from my account as I approved since I made the payment but then placed my Wells Fargo card on hold for 15 days. This is what I was told because I'm a new customer and it was a large payment. I said, "So I get penalised for making full payments on time?!?!" In order to remove this they want proof of it coming out of my bank account. A payment is a payment. How is it you can take 180 payment no problem? That was my balance then but when my balance was 1780 and paid in full you take the money then ace my card on hold for 15 days. Poor poor service. I would never recommend this company to anyone for anything. Had them as well for mortgage and I left because of the service.

Window World offers 18 months free financing through a Wells Fargo credit card. The free part is actually only 15 months and then if you don't pay off the card, which I hadn't because I thought it was 18m and I did not receive the all important 15th-month bill supposedly stating 'end of terms', you get the 15 months interest added back (@~28%!). I paid off the initial balance immediately, though two months late, when I finally received a paper bill (auto bill pay otherwise) and now they say they'll settle for 15% interest. Window World should stop using Wells Fargo and Wells Fargo should stop ALL of their nefarious tactics from foreclosures to fake accounts!!

We signed up for a 0% interest account when we bought some furniture. Make 12 equal payments and don't get charged any interest. I noticed that I never received a bill. I set up autopay from the bank, 12 equal installments. Got the first bill, noticed there was a credit balance due, perfect! Next bill, zero issues. Third bill noticed a late fee. Apparently, they started the billing cycle the day after they received our first payment. We are paying ahead.

Rewards program can not be accessed unless you have an online acct. "Your acct. is not available" "error" or mainly their pages not accessible. Credit card sign up with a cash reward appears to be another Wells Fargo scam.

Wells Fargo allowed some hacker to submit my info for a credit card application and got approved for $10k credit line. I get hackers will do this but this bank never once called to confirm any of the information considering I don't bank there all all, ever in my life. When I called to report the fraud, they questioned me as if they didn't believe who I was but they sure as heck believed the hacker. I tried to get more information from them but the CSR said he is not able to verify my mailing address or phone number with me and that I must tell him that information in order to move on with the claim. Do you know how frustrating that is????

I have a credit card with Wells Fargo. I did not use the card and had a zero balance. Wells Fargo charged me a $25 inactivity fee. Really??? Seriously? They charged me $25 for absolutely NOTHING!!! When I tried to get the $25 charge removed they made it impossible by asking one security question after another. Now I have to go into a branch and have the charge removed. I will be closing my accounts with Wells Fargo. DO NOT DO BUSINESS WITH WELLS FARGO!!!

I opened a secured credit card with $500 with the understanding that it will be upgraded to an unsecured credit card in a few months. I paid the card on time. After two consecutive years, W/F failed to upgrade my card to an unsecured card; they keep telling me that I have to wait for a few months. At this point I called the bank and asked to close the account. The bank rep got irritated after I asked her to mail me the money left on the account. She added that I will never get a credit account with Wells Fargo. Now I have 13 credit cards including AMEX. My FICO is 809. Three years after this incident, I heard on the news that some Wells Fargo employees were involved in fraud. I will not recommend Wells Fargo bank to anyone.

I opened an account with a $12000 line of credit. I have never missed a payment. My credit score is between 716 and 720. WF reduced my credit line to the amount outstanding with no prior notification. This reduced my credit score by 20 points. The reasons given do not reflect any info in any of the credit agencies. This problem needs to be addressed since it is affecting all my other credit profiles. I have been transferred to every level of your customer service with no success.

Let me start by saying that I have banked with Wells Fargo for over 15 years, ever since one of my friends who got a job there as a teller forced me to open an account here. Everything was well for a while, but nothing special about this bank. The services at branches are mediocre, some better than the others, but bearable. My main complaint is that the customer services reps are inconsistent in giving information, it is different every time I call.

This is the WORST credit card that I ever had. They skip statement by NOT sending it to you, once the reward point is near redeem limit for $25.00, even though there were purchases made with the card, Wells Fargo stopped adding those rewards points into your account (this is illegitimate, as there were purchases on the card, they are supposed to add those points on to the account, while they did NOT do so as your rewards points is closed to redeem limit of $25, so that they do NOT need to issue the redemption!). What a scam it is. This is the WORST ever credit card ever used!

My true rating is 0 star but won't let me!!! Very new to WF credit card. Just wanted to share my experience because if I had known this earlier, I would have made better arrangement with my fund. Last Friday (2/22) I made a payment to my WF credit card balance from non WF checking account and on Saturday the fund was already credited to my card. (I thought payment process was amazingly fast!) But as of today (2/27), available credit is showing "zero." I didn't think too much of it and just thought an error so I called customer service to report the error. Expected a quick call but nope I spent an hour instead!

I had a Wells Fargo credit card but it was closed by Wells Fargo after filing a consumer complaint and continued calls. Thus, I received money in a class action lawsuit regarding this company with similar complaints. Two in fact. Today I am near completion paying off my card. I am unable to access my account online, do not receive paper bills, therefore do not have my credit account number. I have no way of obtaining this.

During a credit card dispute, Wells Fargo missed the deadline to submit documents on my behalf while arbitrating with a merchant who was charging me a 30% restocking fee for returned merchandise that came defective and not what was promised. Wells Fargo refunded me $0 of the $1800 during the chargeback for the returned merchandise, but acknowledged the merchant owed me money. I took the merchant to small claims court and during the court hearing I was given copies of arbitration documents. Noting there was no “arbitration ruling” document, I called the Dispute Resolution Department where I learned in great detail about Wells Fargo’s missed deadline which caused the merchant to win by forfeit.

I just received my credit card from Wells Fargo with 3000 dollars credit limit. After I spent 2400, they lock the account and I cannot use the credit card any longer. Even though I made a payment but still they didn't remove the account lock. When I was trying to cancel the card, they didn't want to cancel. I had enough and no more credit card from Wells Fargo because they don't know how to treat their customer.

On November 1st 2018 it became apparent my identity had been stolen after I received a several calls from financial institutions wanting to verify I had applied for credit with them. I pulled my credit report and worked my way down the list of inquiries notifying each and every one of them I had NOT applied for credit with them. All the companies (around 12) EXCEPT Wells Fargo were able to determine my claim of fraud was true and closed the accounts. To this day, 8 to 10 weeks later, Wells Fargo still has NOT closed the account and even allowed activity on the account AFTER they were notified it was fraudulent. I have sent them two letters, copies of utilities bills, police report, FTC report, my DL and several letters from the other institutions to prove the account was fraudulent and yet as of today it is still open!!!

WELLS FARGO CARD FOR FURNITURE FAIR - First of all I put taxes, shipping was paid out of pocket. I waited a month for a bill statement. A month and 3 payments later I realized the bank account I had on my bill was on to get off. I called them and told them to refund the random person's money and bill me correctly. ($305) 3 calls later and an hour of waiting on hold I was told they can't do that. I said, "It's fraud you are going to do that." When the supervisor talks to me they inform me that they will fix. They figure out a way to fix it and take the wrong account info off. I go to pay $369 out of my account. They did not take the other person's information off. I accidentally did it again to these poor people. I catch it, call them. They say, "Don't worry. It's off," and will not charge them.

I ran late on my September payment and went online to make the payment on September 25th. The online system told me what was due and I paid it. I got my payment email the next day to pay the amount I had just paid by October 20. I realized I had not only paid September but also October. The statement was through September 25th.

Overall not a great experience. Unlike American Express they are not Customer friendly. Save yourself the time energy and headache and use a brand and a card that will side with customers when there is a merchant processing error. If I could give less than 1 star I would. I will write as many negative reviews as I can to help others be aware. There is just hands down no comparison to the 5 star customer service of American Express.

Card benefits in regards to stolen phone are nonexistent. Multiple people will review your claim and not tell you the same thing. They will ultimately find the loophole (I was in Germany so my last statement was paid by a relative) which will make it invalid. I would have appreciated if on my FIRST of about 5 conversations (and multiple emails) they would have just been transparent and saved my submission of documents on multiple occasions and 2 additional trips to the Sprint store. Literally over 5 hours in total wasted for NOTHING. So disappointed. I have banked here for years and invested a lot. Consider a new bank! You are only a valued customer if you benefit them.

The amount of aggravation involved in keeping an account with these morons is unacceptable and unbelievable. The blocked charges claimed to be for my protection have repeatedly caused me problem after problem and cost me ultimately. They are always wrong and or incapable of resolving my issues related to the blocked transactions or otherwise. I have talked to numerous employees and have yet to get a satisfactory resolution over years of being patient. I’m done forever with these jokers.

In order to rebuild my credit, I chose to open a Secured Credit Card. Wells Fargo was the best choice for me, with a minimum collateral payment of $300. I opened the card a year ago, paid in full and on time every month, and the Wells Fargo payment is always debited from my checking account a few hours later without issue. Yet it takes Wells Fargo a full week to allow my credit limit to return.

Personally would not bank with Wells Fargo if it wasn’t for the fact that Bob’s Furniture directly uses them to open their credit card lines. What they DON’T mention to you clearly is there is no type of grace period for your late payment. Late charge is assessed one day after payment is not made on the due date. Also when requesting for a one time courtesy fee waiver (mind you I’ve paid every bill on time and facing a temporary hardship being a new mother with a sick baby) they refused and claimed they are unable to do so because apparently you have to ask for a late charge waiver within 7 days with a payment. In addition to that, to get transferred to a supervisor to be told it’s not 7 days but 4-5 days. No wonder there’s so many bad reviews about this place! Absolutely no customer service excellence experienced whatsoever. Can’t wait to pay this thing off and close my account.

Hello, I've been a customer for Wells Fargo bank for a few years now. Although, I stayed after hearing how they were opening unauthorized credit cards accounts to bring up their numbers. I've been a loyal customer but as it turns out, you are just another number to them. So here my experience with Wells Fargo bank. Yesterday, my account went overdraft for an online purchase for the amount of $-4.65 in the morning or something like that and I was $35 and then another one for $11.79 with another $35 in fees.

Be very careful with this"Friendly Bank", want overdraft protection you will get a credit card. Want a line of credit you will get another credit card and get charged $150 a year for it. Want to get charged extra for depositing cash, this is your bank. They will also let you withdraw more money than is in your account and not say a word, is that so they can charge your credit card and collect a fee, $20 plus interest on the card. This may not be all Wells Fargo banks but it is mine and as one teller told me I don't make the rules. Tried to close this account, but now a charge has been added to my zero balance so I can't close it until I pay that as well and wait 4 days for it to post. Waiting for the next fee to show up before the 4 days are up.

We called and asked for a card for my husband on my account but they opened a new acct in his name unbeknownst to us. We received the card and used it on vacation. I paid off my card assuming it was taken care of then we received a past due notice so I called them and they said we were all paid off. Then I received a 60 days past notice and called again. This time the representative asked for the acct number and we discovered what they had done. We paid it off immediately but my husband's credit shows a past 60 days and the card closed by the creditor. They refuse to correct his credit

The customer service is horrible...they claim you can sign up for notifications but you NEVER get notifications. Account goes negative, card gets blocked and they charge you fees for Everything. Do not choose this bank! Better off with a credit union or Bank of America.

I would not recommend this bank. There is no customer loyalty. I was a customer from 2013-2018. For approximately 5 years I never missed a payment. After I suddenly lost my job, I was unable to make payments for a period of three months. I made a good faith payment and openly communicated with Wells Fargo about my situation. Immediately after finding another job I told them when they could expect payment. The day before payday (which is when I told them they could expect the payment) they permanently closed my account. I was told by a customer service representative that when the account was current I could call back to get it reopened. I did so and was told by a manager, Jennifer, that there was no way to re-open an account that was closed due to delinquency. They would not reopen the account.

Wells Fargo Bank trying use any false, deceptive, or misleading representation or means in connection with the collection of any debt. (1) They are putting false information on my credit report. (2) They do not have wet ink signature that sign contract with them to open up a credit card. (3) They claim that it was charge off. If the account is charge off, then there should be no balance because they got money from taxes and also charge off debt is worthless and no long able to collect. (4) The state of limitation have pass and they still are trying to collect. (5) I send a request for debt validation and unable to give me proper debt validation. (6) They are trying overcharge me fee.

Nothing but problems. I applied for a line of credit at my Dentist's office so I could have dental work done. I also have an HSA funded through my employer, who makes quarterly contributions. I was told at the dentist that I could apply, and when the money was available in my HSC, then make the payment. It is a good idea in theory. A few days later my dentist called to say my application was denied and I had to call them to find out why. When I did - we found out that the SS # was incorrect on the application. The weirdest part is, someone at Wells Fargo somehow linked up my application to my husband's information, who had an account YEARS ago, and they used his SS #. Once they corrected the application, I was approved. Then, it gets worse...

I have applied their credit card twice in 2 years and each time they declined to approve 727 credit score. I spoke to the representative and what I understood that having a 1 negative item for few hundred bucks means everything for them and they care less of excellent credit score. Please don’t apply and place hard inquiry in your credit report. On the same time I have applied for American Express and instantly I was approved for $5000.

I bought a refrigerator from Sears which we cancelled two hours later and never left the store. Five months later have still not received a refund of $2800. We disputed the charge with Wells Fargo and they refused to do anything stating that just because we never got the refrigerator does not constitute fraud. Go figure. Bottom line is not to use a bank card to purchase anything.

I called up the Wells Fargo Visa Credit Card Customer Service Phone Number of: 1-800 642-4720 because I needed to Dispute a Charge for Only $1.25. The first time I called was yesterday back on Saturday, June 2, 2018 and was on hold for at least eight (8) minutes with nobody picking up the line. I got so angry and frustrated and hung up the phone and then I called back for the second (2nd) time! On my second (2nd) phone call, one of the first things that I heard was a voice recorded message stating that the horrible wait time will be well over (10) minutes long. Can you believe it? A billion dollar company can NOT afford to hire more representatives to handle supposedly the high volume of call! Ridiculous!

This is the 2nd time they've held my payment for more than 5 business days! I always have to call them to release the hold! This time I called on a Saturday and spoke to their supervisor and he couldn't do squat! I have to now wait until Monday which will be 2 weeks! They are horrible!!!

I was pickpocketed and robbed in Chicago. I filed a police report. My other credit cards issued me a refund since I shouldn’t be liable for unauthorized transactions. I even gave them my police report. All my other banks were kind and issued me my refund, Wells Fargo sends me a letter saying they found no evidence. Obviously they’re trying to scam me too. Closing my checking and all cards and accounts with Wells Fargo. Good riddance.

I was charged for a service I never signed up for on two different credit cards. On my first credit card with Wells Fargo they charged me 18 months of Credit Defense charges...and on my other credit they charged me seven years of Credit Defense charges...

In October of 2017 I applied and was approved for a Wells Fargo Platinum Credit Card with 15 month 0% interest. Fast forward to April 16 2018 when Wells Fargo added a $111.00 interest charge to my current balance. After complaining to a Wells rep who agreed I had a 0% rate that was active he said I would be receiving a call to make final decision. After a few days a Wells “Rep” from their “executive” office called and in his best legal form of explanation, stated; that yes I had been approved for a Platinum Card but not the 0% percent financing as stated in their offer. Despite the fact that I have an 800 plus fico score would never use a credit card that didn’t offer 0%. This is just one more of Wells Fargo’s ongoing shady business practices. After 17 years Wells no longer needs my business.

Wells Fargo is a ripoff when it comes to your credit card interest charges on purchases. How in the world you can go from $54 interested on one month to $60 interested charge on the next month after one charge. But they going to tell base your balance. But the past few years I was getting charge around $50 each month.

I obtained Cashwise Wells Fargo Credit Card with a credit limit of 7500. I had maybe 1500 on my card out of the 7500. I made regular payments and always on time. I received an alert through my credit monitoring that my credit limit was decreased by Wells Fargo from 7500 to 2450?? I called and I received a runaround stating that because I no longer had my car loan with Wells Fargo dealer services... [It had been paid off.] That they decreased my credit limit? This in turn reflected negatively with the credit bureaus and my credit score plummeted by 13 points!!! I will NEVER do any kind of business with Wells Fargo again. I am very disappointed and disgusted.

I received a loan for a Woodstove insert and I paid every payment on time and knew that I had an interest promo ending this March... Well I missed the deadline by 2 weeks and called to pay it as my new bill came and they charged me an additional $757 dollars onto what I thought was my last payment. I offered to pay the 14 days interest to remove as I have been a perfect client. Never late. NOPE! Case closed. I will not lend from a company so unwilling to negotiate and no grace period!

It has taken nearly one year for Wells Fargo to refund over $300 that was credited to the wrong account not once, but twice! After 6+ trips to the office where the original error occurred, 15 phone calls averaging 45 minutes each, and monthly promises that we would see the credit on our next statement, plus being passed from one customer service representative to the next, enduring one unprofessional and incompetent employee after another, our account was finally credited. I finally found one competent employee who listened and reviewed the physical evidence of my case. She apologized profusely, and vowed to resolve my case. If it hadn't been for her, I'm certain that we would still be waiting for our money.

As a less affluent customer of Wells Fargo Secured Credit Cards, in an attempt to establish credit with the bank, I applied for a secured credit card. After being involved in a traffic crash, and not being able to work, I made payments into the account in order to conduct certain business transactions. During the course of these transactions, I made more payments into the account than charged to the account, and now Wells Fargo is claiming that I owe an over the credit limit amount based their notification. The bank continues to assert that I owe an amount that was deposited in the first place, so the question is, how can I owe any money when more was paid into the account than charged to the account, and the bank will not correct this issue.

I would not recommend this credit card. I had a horrible experience with this service. I got a Wells Fargo cc b/ a friend recommended it b/ they offer a cellphone protection reimbursement. To make my story short, I submitted all of my paperwork for a claim for my cellphone, including a conference call with my cellphone carrier, statements, etc. Unfortanelly you cannot talk directly w/ the people that make the decisions, you have to make an appointment which is extremely inconvenient b/ my work schedule is crazy. A lot of times they would not return my phone calls so after a few months of going back & forth they denied my claim saying too much time had passed after I specifically asked 2 different reps abt the time limits & they both said I didn't have to worry about the time since I submitted my paperwork w/n the time the accident occurred. I will be canceling my card soon!!

I cannot believe the level of unfairness and abuse as evidenced by the Wells Fargo Credit Card policies. Do you know that Wells Fargo has a policy that is rigidly enforced that states that the original interest rate given to you when you first apply for their credit card is the interest rate that you will have forever! I have had three years of perfect management of my credit card, and my credit rating which has gone up substantially, and when I called them up multiple times, to try and get my interest rate lowered, they told me that I cannot request a review of my credit rate.

I have held a Wells Fargo card for many years. Repeatedly, I have problems entering my account online. The website either doesn't recognize me or it doesn't recognize my computer. In any case, I repeatedly reenter the information, which the website does not remember. Then, after three tries, I am locked out of my account. For all the money (and fake accounts) these people have, can't they even run a simple website? STAY FAR AWAY!!!

I have promised to get 200 dollars credit card bonus after 3 months of use, and it has been more than a years still waiting to get my 200 dollars bonus. Last December the service representative promised that it will be in my account by 2018, still waiting to get my bonus. And their customer service phone number is very busy, it has been 45 minutes in the phone, still waiting to get someone take care of me, while I am writing this.

Ok, so I've had a Wells Fargo credit card for a lot of years. I didn't have much personal dealings with the company, but today's event broke the proverbial back. I've never missed, or been late with a payment, but suddenly on the last statement a $37.00 LATE FEE appeared. After going through three departments (first two could "find" my account) I learned that the LATE fee was applied for November's payment -- the payment was made too EARLY, even though it was made after I had the monthly bill in hand.

I guess this bank doesn't want responsible people for customers. When I called them to find out why I had been denied the Visa card, they said that my accounts were too new. I know that this is a lie because I am over fifty years old and have had some of my credit cards for over twenty years. Wells Fargo is a loser bank. Run, don't walk away from doing any business with them.

I have been a customer of Wells Fargo for over 15 years. I am a good customer, I have a few accounts and a credit card with them. I have known that they are unscrupulous and unethical, long before the "scandal" as they regularly stole hundreds of dollars from my deposits when I was running a business that took in hundreds to a couple of thousand small checks in my busy season, but that's another story. I have kept my accounts because of the length of time I have had them and because my business partner has an account there and we can move money between ourselves, the business and have some auto payments set up - just laziness lead me to keep my business here.

I applied for the Cash Wise Visa because it said I would get a $200 credit after spending 1000 in 90 days. I spent that and called them and they said I had to wait 90 days. I waited 90 days and then they said they were checking into it. I did not get a call back so I called again a few weeks ago and they again were checking on it.

Have been banking with Wells Fargo for as long as it has been in Danbury CT USA, this location has changed hands (banks) approx. 6 times since I have lived in Danbury, 37yrs. I recently opened a credit card with that bank (5/17) and have now (11/17) had three different credit card number changes, 1 card stolen and, of course what else, fraud. Dealing with the customer service people has been impossible, resolving an issue takes too much time and I hear such uncooperation when I talk to them.

HORRIBLE BANK. Do not do any business with this company. Do not get any credit cards with them. Transfer fee out of this world then they set high payment options only. Horrible bank. Stay away, they will Rob your soul and hard earned money from you. If their offer sounds good, RUN. They will empty your account. STAY AWAY FROM THESE BUNCH OF LOW LIFES.

Signed up for a credit card in March 2017, was told I would not receive any interest until 2018 by August 2017, I was billed Interest with 27.99 % ARP. When I called Wells Fargo and asked, they said the “promotion was over”... so they lied about my term agreements. I missed a payment, over 30 days. They closed my account without telling me and now I’m credit score is ruined. Please be aware, I mean, how can you trust a business that made fraud customer accounts?!

I received an invite for a credit card promo ($200) from Wells Fargo and applied for it and was approved immediately. After 5 days, I received the card and tried to activate it online but will not let me. So I called the phone number on the front to activate and was told that I need to go to a branch to activate it. This was a shock as I had 30+ of credit card experience and never was asked to go to a branch. Since my time is more valuable than just going to a branch to get it activated, I googled this company and not surprising to find so many complaints about this.