About Nu Skin
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I started taking Nu Skin's anti aging supplement Vitality 4 years ago, then using the Galvanic Spa. This led to trying many other products, and I have been so pleased with every single one, from toothpaste to nutritional supplements. Vitality has given me my life back, and I am looking forward to trying Youth next month. I love the automatic delivery rewards program - I can change the content every month if I want, and I get points to spend on other products, so I can try a lot of their 300+ products for free. (The newest products, like the essential oils, can't be purchased with points yet.)
I am confused to hear of a sample offer, as Nu Skin does not offer samples. I imagine this is the effort of an unscrupulous distributor. Over 60% of Nu Skin users are simply product users. Yes, it is a MLM, but there's nothing wrong with that. I started selling recently, and have had nothing but good experiences. I suspect that most if not all of the complaints come from people dealing with unethical distributors, because I don't even recognize the company they're describing.
Nu Skin has a 30 day return policy with 100% money back. If the product doesn't work, or even if you just don't like it - no problem! And yes, I have had 2 customers use this with no trouble. Additionally, distributors can return unopened product for a full year for a 90% cash refund. As far as I know, they are also the only MLM that requires NO money to start - you do not have to buy a business builder package or anything else. Well, you do need to buy a $25 business builder guide, but that is free if you place a small order- I think $25?, and it is full of information you need. They are working on becoming the MLM company that pays the best, and I have been very pleased. Additionally, the people I've met through this have been wonderful. It's too bad, but it sounds like there are some unethical sellers out there giving a black eye to this very reputable company. Check out Forbes' and Fortune's take on Nu Skin for a more accurate depiction!
I loved Nu Skin products. I don't get how can it get these negative comments. All the products I tried worked terrific for me, my fiance and my mom. Galvanic Spa for all face and the ironing thing is awesome. For me being 26, I got rid of all black spots and blemishes. My mom stopped doing Botox after starting using machine plus serum... My fiance ironed his wrinkles and it does work. I would recommend it to all my friends... Was googling more about the Nu Skin hair care and came across the negative comments, thought I should write good one... Cause it is honestly worth every dollar spent! I'm a user, not distributor...
So I was reading the comments of everyone. My biggest advice is to buy from distributor, we are trained to work with this company. If you are regular client, avoid ADR!! You don't need it! I know it's cheaper and it is hard to cancel it because they want to make money as everyone else in the world. Well our head office is in Europe so they are very nice and helpful.
It must be a joke for people to believe that the spa going to get rid of all the wrinkles - not even single product works like that, only a plastic operation that will cost you 5 times more! The products are effective. I use whitening tooth paste and it work, of course I don't have snow white teeth because I would need to spend 500 euro on dental whitening in the dentist and I would end up with sensitive teeth. I am heavy smoker, wine lover and I have bile reflux so my teeth are always getting dull but this tooth paste returns it to my natural bone color and I'm happy. My advice would be Stay away from ADR, DO NOT PRESS "Add to ADR CART ". Order from Distributor! Or ask her ID and order online with her help. This company is getting bad reviews only because 1. We don't know how to use it. 2. We over expect the result that would cost 5times more! Go to Avon then!
I had been a customer to use Nu Skin products for more than 20 years already. By reading the review, so many people complained about ADR program, I am very surprised how is a good program to somebody but turn out to be a bad stuff to accuse the company!! The ADR program can allow you to have 20 to 30% as incentive points. I was very happy when I got so many free products by using the points. And the ADR program can allow you to overwrite the contents as long as you can call in advance before the shipping date. So, if you think you are the victim of this program, please carefully read through the policy.
I also caught one complaint incidence that was totally wrong accuse. The accuser complained the Youth package was not working. I would like to ask where did she buy it. Nu Skin did not sell it in public yet. The Youth package will be pre-launched on Nov. 12 but the lady complained it in August. I believe some of distributors might have immature business practice which is normal like many new employees often have mistake to serve people. Nu Skin did have fast growing in the past years. Many new distributors need to quickly catch up to meet customer needs. Please allow them to be mature. Thanks for your patience and consideration!
I have started using the TR90 after I gave birth. I took the ingredients fact to my doctor because I was breastfeeding and she said it was all good. I lost 25 lbs with only a 30 days program. Didn't do exercise, didn't change my diet. No sacrifice. I liked better the chocolate flavor. I love it because I used to be very bad with diets. Now I weigh less than when I was in my 25s. Jeans are big.
Then I start using more products. Vitality keep me up all day with a year old daughter. Facial Spa nourish my skin like nothing before and the true face pearls firm the skin with only using it twice a week. I also love the hair mask conditioning, use once a week and hair looks healthy and smooth all week. Beside the products, I love the company and its values. They promote happiness and dreams.
For all those who don't understand network marketing, I invite them to Nu Skin conventions. You will find a better way of living. No just money. For those who see a pyramid scam, I invite them to see the compensation plan and the amazing science behind these great products and company. Search for the report in Discovery Channel as ageLOC science. Many people had no idea what they are writing. This company changed many people lives for good. Search also Nourish the Children. Which is one way of how Nu Skin contributes to society. Don't let haters who fail to themselves tell you what you should do or believe.
The Nu Skin website is not consumer nor distributor friendly. It gives the false impression about adr and it is made this way that customers fall into trap without being able to correct. Customer service is very polite but useless. They will tell you that they'll take care of the problem but actually they don't. Consequently, I have to pay more.
I don't know why everyone is complaining about NU SKIN. I have been doing business with them for over 20 years and I have never ever had any problems getting my product automatically or ordering product one time. If they ever make a mistake they gladly correct it with no questions asked. Nu SKIN cannot be held liable for what their "representatives say" but I have used all their products and have been completely satisfied and if I was not satisfied I will not buy the product. Yes they sell their product like Mary Kay, Herbalife, Amway, and Avon. Direct selling. I am a customer of the product and I get a discount for signing up as a distributor. I don't call all my friends and sign them up unless they want the product. Then I can sign them up as a customer. This company has great products and I love how they research everything they sell.
Purchased several products and each delivered what was promised. My experience was ranging from Transform in 90 days (TR90 weight management) which, following the directions closely, reset my metabolism; to the Face Spa - an FDA classified medical device used in conjunction with their Ageloc products, has changed my skin texture, pore size, reduced lines, unified my skin color, and quite frankly the benefits compound over time, helping me look younger; to the Ageloc Vitality, which re-sets daily my energy, athletic performance and mental acuity. Any questions or concerns have been handled in a very professional manner through their customer service department and they were more than fair when I wanted to return something that I didn't mean to order.
I have bought many products from Nu Skin and for me I have had great results. The Automatic resupply program (ADR) is great for several reasons. 1) They notify you in advance and you can cancel your ADR or change it each month. 2) Meeting certain requirements (I think buy $50 per month) you add up points too. I have redeemed my points for several products. 3) But my favorite is you can change the products each month to fit your needs. I know many other companies do not allow this. I enjoy the AgeLoc products, Phamanex supplements, the Essential Oils and I am very happy and satisfied with my results.
AgeLOC is by far the BEST skin product I have ever used! I started using it about two years ago and my skin felt softer overnight. Within several days my acne began to clear up. I get so many compliments on my skin and people assume on a regular basis that I'm about ten years younger than I actually am. AgeLOC works! Thank you Nu Skin!
I can't understand all the complaints about Nu Skin. This is unreal. My mom, nephew and I have been using Nu Skin products on our face and bodies since 1985. That's 30 years. We have had nothing but marvelous results. I am 67 and no one believes it. All people guess I am in my mid 40's. My mom is 96 and looks in her mid 70's. My nephew is 56 and looks in his early 40's. We have never, ever in the 30 years had an issue with this company. They have always backed up their product. I have returned half used items for a complete credit. I can only say that all these complaints had to be distributor fault. Greedy, selfish, uncaring people. I say "Nu Skin all the way." I wish I could download a picture of my mom and me on here and you will see what I mean. Those distributors had to be ripping these people off. Not the company. I never ever have problems getting through to them. And that's 30 years experience.
I bought the spa kit and Science of Youth package in August. Fast shipping. I loved the product but yesterday I received an email from the company saying they were shipping me the very same products AGAIN in 5 days. Needless to say I was stunned and MAD. Why would I want another kit when I had one... to the tune of $425.00 less their discount. I immediately phoned the number at the bottom of the email and was told I would receive these 2 items every month. WHAT!!?? They then said I had signed up for this... NOT! I luckily got to cancel any future orders and was given a cancellation confirmation number.
Just imagine I would end up with 12 spa kits in a year. What am I supposed to do with them? Sell them? After reading customer reviews about returns, I found out you get 90% return in store credits. WOW! I then called the lady who demonstrated this product line. She called the company too. I had NOT signed up for this automatic delivery rewards. I received a cancellation letter from Nu Skin confirming this and stating any benefits (discounts). Thank goodness Nu Skin emailed me that they were shipping 5 days before my credit card was billed. BEWARE and make sure you do not sign up for auto delivery renewal. I will in future ONLY order through the lady who introduced me to this line.
I was really anxious about trying Nu Skin. It obviously it isn't in the shops and you're taking people's word. However I had nothing to lose. I had read up on the products beforehand and doctors had given me many treatments/antibiotics before to treat my skin and nothing had worked. I spoke with a lovely distributor who talked me through all of the different types of product. I discussed my skin type and she told me to buy the ageLOC range! (This stuff apparently beat the APPLE IPAD! For most innovative product) So kinda sold it to me there and then.
It arrived. I didn't use for a while as I was still sceptical. I tried for the first time and really didn't expect it to have any reaction well... Oh my god! My skin felt like silk and it cleared up within 3 weeks!!! Yes I had a breakout to begin with but the breakout was probably all the crap coming out of my skin. Now I have crystal clear skin! It's changed my life, my confidence and I'm so happy! I'VE read some of these reviews and I don't agree with a lot of them. Would you buy products without doing your homework? No. You shouldn't just take someone's word. But seriously please try these products. They are amazing! Thank you NuSkin. Unfortunately people won't always post the positive. They only remember to post the negative but please take this review on board. It's amazing.
I bought Nu Skin - the TR 90 Package green shake through an independent distributor for $460. I paid her $50 Cash and the rest 410 of my visa card. (This product is for losing weight.) The woman lied to me; she said the package was good for 3 months and that if I was not happy with the product I could return it. I bought the product on 24th July 2015. When I got home my boyfriend looked at the product. He said I didn't have enough products for 3 months so I phoned the distributor the same day - she didn't call me back. The following morning I took one serving of a shake, one tablet of tr90 jumpstart, tr90 control.
I phoned the distributor again the following morning to be clear of what I was given, she answered the phone and told me that the product she sold me was for one month and if I want three months supply I have pay another $460 every month for 3 months. I told woman that she told me that the product was good for three months then said it was a communication problem, she asked me to go to her office that day July 25. She said since it was a communication problem she was going to call her company to make exception. When she called her company I was present. The customer represent that she spoke to told her that I can't return the product because it was open, she asked to speak to the manager make exception. The manager told it was her duties to explain things correctly to the client, she told call her manager.
The Same July 25 she told me to leave the products with her and go back to see her on Monday which was July 27, 2015. When I got there the customer service that she spoke to said it not their problem that she didn't explain the rules properly. The only thing they can give me is a voucher of $100. I said I don't want the voucher. $460 was too much for me to pay for one supply - I wanted the money back. She said English was her second language; she has never had problems in the past. Most people buy only for one month because three months is too expensive. I told the woman I wanted my money back. Then she offered me another product - I declined. I left the product with her. I called my visa dispute section to collect the money for me. My visa company said they will file a dispute but after 15 days and advised me to report the case to the Better Business Bureau.
I'm so glad someone introduced me to this brand! As a professional who works in health and wellness I was always looking for a brand to recommend, mainly on the supreme tatie side. I had tried many famous brands out there but was not that impressed with any of them. I actually started telling clients to stop taking supplements until I tried LifePak nano! Long Story short I then started with their skin care products. Well I'm not sure why so many people on this site complain, because I was impressed and so were my clients. But hey, don't believe me. The product sells itself... You always going to get the haters out there and I guess when a company does this well it's going to be a threat to other companies right? Have a great day!
My father. Rest his soul. He was in his day a very accomplished businessman but in the darkest hours of his alcoholism was grasping at straws for some sort of business endeavor. He, I don't even know how to say it but, tried to sell Nu Skin products. He had no background in beauty whatsoever but that did not seem to matter with Nu Skin. All they cared about was trying to get him & his friends to sell to their friends the product. I am and have always been a beauty critic and have worked for major skin care lines. Nu Skin never placed any importance on their product but merely their ability to be able to sell to one person and that that person would be able to sell to the next. Be very careful of this product and look up all you can find about the company. They are trying to to revamp but it sounds more like a happy ending massage place to me.
I hope anyone that considers joining the team takes a look at the big picture. I have nothing to gain by posting this but to let everyone know this is a pyramid scheme and they have been sued in many states. Not individual lawsuits in the paper but public lawsuits of states against the company because they must be??????? Good luck to all you skin care enthusiasts. Try before buy and for sure do your research!!! Always look young and beautiful no matter what - be yourself. That's what counts - their website has so many constraints that I can't give you all the info I have. I will find a way. I have not said anything slanderous or untrue - you can always e-mail me for more info. I have lots of first hand with the product that they promised would work and make everyone a million bucks. I saw it first hand so if you're young just ask your parents or hit send on your computer.
I ordered Nu Skin's Facial Spa to the tune of $593.00. I was impressed with the before and after pictures and also the 100 satisfaction money back guarantee. I did everything to their specifications and there was no difference to my face. I have been trying to get a refund for several months and I have jumped through every hoop but Nu Skin has no intention of giving me a refund, despite receipts, pictures etc. Save yourself a lot of time and hard earned money. Don't buy anything that these people sell. It is a complete and total rip off!
The only thing I find to be a scam regarding Nu Skin (NS) are most of the reviews on this site. Many mention getting samples, yet NS does not offer samples. Some mention being enrolled in an auto-ship program without their knowledge, yet no one can become enrolled in the NS auto-ship program without first requesting the service, providing shipping and credit card information, and agreeing to the service in exchange for a discounted price and flat rate shipping. The program is controlled by the customer and can be cancelled at any time. As far as refunds, NS offers a generous return policy of 100% refund within 30 days for any reason and 90% thereafter for up to a year for unopened products.
NOTE: If you purchased NS products from a website other than www.nuskin.com, such as eBay or Amazon, you didn't interact with NS or a NS distributor complying with NS regulations or code of conduct. You likely dealt with a foreign company and received counterfeit or expired product. That is, if your story is even true.
It is important to clarify the difference between an employee of NS and a distributor. NS has a reputation for world class customer service. On the other hand, out of the hundreds of thousands of NS distributors worldwide, human statistics would suggest someone somewhere will break the rules. NS takes complaints seriously and vigorously enforces rules which includes terminating the offending distributor.
Anyone who makes a decision whether to do business with ANY company based on "reviews" by unknown sources on sites such as this is simply being naive. Ask yourself, "Who are these people and what is their motive?" Consumers need to approach the internet with caution and common sense. Personally, I have found NS to be a wonderful, socially responsible company with an extensive line of products that deliver tremendous results. I am a very satisfied customer. Then again, you don't know me either, do you?
I have been using the Nu Skin/Pharmanex products for six years. I have been actively involved as a distributor for five years. I'm a Nutritionist with a private practice and my clients have also used the products. My experience has been nothing but positive. The customer service is outstanding and I have had to return products, stop auto-ships and work with technical support, and have always been happy with service. I personally use over twenty products and have had outstanding results!
Bought galvanic spa system (elec. skin stimulator) for $400 from Atlantis Med spa in Silver Spring MD. Total waste of money and time. It does not deliver enough electricity to feel any stimulation. After using it for years with no apparent improvement, I stopped using it. I now use a similar product, $30 which delivers enough electricity to feel.
Ordered product Tuesday evening. Was told since new account, it would be Thursday when order would be processed. Called Wednesday morning at 7:00 am to cancel and was told I couldn't cancel since it was already being packaged. I have to wait until I receive package and then return it. They said they have no way to cancel once it's been packaged. Doesn't make sense. Interesting how needing to wait 2 days to process because new account turned out to take less than 12 hours! I will tell everyone my experience with Nu Skin!
Living in Utah County, I'm very familiar with multi-level marketing companies. If you think that Nu Skin is a "scam" or a "pyramid scheme," then you obviously don't have much experience with network marketing. I've found that everyone I've worked with at Nu Skin has been honest and forthright. If your concern with Nu Skin is that their products are "overpriced," that's fair. Most of their products are definitely more pricey than I care to pay for health care products in my everyday life. The fact is that the employees of the company (and distributors) all seem very happy, and their CEO has a very high approval rating within the company. Sites like this one seem to be content to post ONLY negative reviews and then try to convince Nu Skin to pay to have them removed. If you're really looking to learn about Nu Skin, just talk to someone who actually knows about the company.
I bought many Nu Skin beauty products to help a friend. Foolishly did not keep receipts. Then wanted to return products and was told the return time was past. The problem is that many of the products were unopened and still in original wrapping. I know that these products can be resold. Good for the reps and company. I find this a very dishonest policy and would say...Don't go near this company.
I have a relative that is a sales rep for this company and out of courtesy, we bought the weight loss supplement system for $1500. I was promised miracles. I followed the regimen and within a month, I may have lost 5 lbs. All came back after I stopped using the products. I do not believe there is anything special about this product and would not recommended to anyone. I do have to say they trained these sales representatives very well and after doing extensive research on the company, I realize that the company is doing well because of the sales pitch, and not because of their products or customer service. Just be careful with this company, especially if you want to return anything.
I have been using skin care and supplements made by Nu Skin for over 3 years now and must say that I have not come across anything better on the market. Nu Skin ageLoc skin care is top quality anti-aging range available today. Just recently switched to Medik8 and after 2 weeks my face looked several years old. Quickly I went back to my ageLoc products. To really see any benefits one need to be using the products over longer period of time and a monthly orders make total sense as you save 30% of purchase price.
I was hesitant about Nu Skin because of their multilevel marketing. It really is a pyramid scheme. The confusing thing to me is that I found the Galvanic Spa to be very effective. This was a pleasant surprise and led me to try other products. It seems that all the skin products I and others I know have tried live up to the hype. Again a pleasant surprise. On the downside I bought the TR90 body transformation package. To say the least I'm underwhelmed. For the exorbitant price I expected phenomenal results, and haven't seen much. The accompanying diet plan is OK but very little different from how I was eating before, i.e. lots of veggies and protein with limited carbs. The shake meal substitute tastes better than most protein shakes so that is OK.
My problem is that if this stuff is somehow supposed to work on the genetic level, why the spartan diet plan? This leads me to question the veracity of all their ageLOC claims. I looked at the ingredients of the LifePak vitamins and really didn't see anything special in the ingredients or delivery. To me for the money, Athletic Greens and BioTrust products are more advanced. The TR90 program is a disappointment...so buyer beware.
I decided to treat myself to a galvanic spa as a friend told me she'd had a demo and thought it was good. A rep came round and did one side of my face but it did nothing as I'm still young. I still wanted to purchase as I wanted a machine for prevention of any future age related issues. I used the device twice and it opened my pores. I didn't have open pores before. Now I have craters on my face which depress me terribly as I had no issues before. The rep said she found it hard to believe but said she wanted to put me in touch with a skincare specialist. I waited about 2 weeks. When I spoke to the lady she was in a busy coffee shop with bad reception and proceeded to blame the pores on my choice of make-up then left me hanging. The rep then said she'd put me on to someone else. I received a call saying the same thing that it was impossible that it was their product and she'd call me later with some help. She never called back (what a surprise). These people are only interested about making money and don't care about customers. I'd like to point out the handset enlarged the pores of everyone I used it on. As I can't seem to find any similar cases I would be led to believe it's a faulty handset. Now I have to live with my craters and try and accept the situation. Life sucks.
The combination of the face spa and ageLOC has taken a good 10 years off my face. The supplements have CHANGED MY LIFE. I had wasted so much money on bad supplements for my arthritis. R2, LifePak nano and cartilage formula have given me back my mobility. No more old woman shoes for me. As a former professional model I can tell you - this is the best stuff I have ever used! Yes you can resort to plastic surgery and injections, but you are risking looking funny. ageLOC takes care of the source of the aging, not just the symptoms. I am a very happy camper. I am including before and after shots. Notice the texture change between my brows. Body spa shot too. I treat 1 arm, the other has "wings".
My experience with Nu Skin has to do with a scamming representative. Donna ** of Scottsdale agreed to sell me a used Galvanic Spa for $50.00. Later she wanted it back. I did not have the money at that time. I asked her to please pick up unit if she wants it back.. Instead, she filed a lawsuit against me for over $600.00. This is extortion and lying in the court of law is perjury. This Nu Skin rep has continuously harassed me using the legal system. All because she did not want to come to my home to pick up this toy-like handheld device. I eventually mailed the unit back to her after her third legal attempt, which served me after court date. However, she never picked up the package and it was returned to me by postal service.. So was it actually the spa she wanted.. or to hurt and lie about someone else. I reported the harassment to Nu Skin Compliance Officers.. No response. Bad Business
I am an anesthetic technician in New Zealand on a working visa. I was struggling to find work and so I decided to place an ad on the internet offering my services (hospital work, admin, clerical, even just gardening work to make a few dollars). A few days later I was contacted by a Sue **, a representative of NU SKIN by phone who also sent me an email from **. She told me how amazing the company she was working for was, how it was a multi-billion dollar company and is looking for people like to work for them and sell. Sounded great at first. She was very enthusiastic. So I told her I would have a think about it.
I go by the term 'if it sounds too good to be true, it usually is!' I knew something was up, and after reading this I am absolutely appalled at how a company can treat its customers like this. I go by the odds, and surely, all the people on this website can't be wrong. Clearly this company is exploitation of vulnerable people and their money. However, if people keep writing reviews about their experience with this company and make it easy for people like me to find this information on the internet then there WILL be justice in the end. NU SKIN will soon be forced to change its name or its representation. I do not want to work for such a shoddy scam artist company. DO YOUR RESEARCH BEFORE YOU INVEST IN ANYTHING LIKE THIS.
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