Nu Skin Reviews

4,881,224reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Nu Skin

Pros
  • Wide range of product options
  • Strong community support
Cons
  • Issues with customer service
  • Unauthorized charges reported

Nu Skin Reviews

Filter by Rating

  • (42)
  • (4)
  • (1)
  • (5)
  • (38)

Popular Mentions

    How do I know I can trust these reviews about Nu Skin?
    • 4,881,224 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Nu Skin?
    • 4,881,224 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 40 - 240
    Customer ServiceStaff

    Reviewed April 2, 2018

    Many (many!) of the reviews on this page are not at all relating to Nu Skin, they are referring to SkinNu (a scam company). Nu Skin does not offer trial periods, they do not steal money, they do not send unnecessary products, and they do not send packages without contact information or packing slips. They are a legitimate company with wonderful and effective products. Every experience is highly positive and they have live customer service agents willing to help in almost any unsatisfactory situation. Always, always do your research before deciding to send money to an ad/endorsement on a television.

    Thanks for your vote!

    Reviewed Jan. 25, 2018

    I have had great results with each and every product, made a great amount of income with the business opportunity, and helped thousands of others do so as well. FOR FREE. Best products, best opportunity and best lifestyle choice anyone could make.

    Thanks for your vote!
    Sales & Marketing

    Reviewed Aug. 3, 2017

    As a customer and distributor of Nu Skin products I can tell you that the negative reviews describing 14 day trials and hidden charges are not talking about Nu Skin. There seems to be a scam that people are unfortunately falling victim to. Nu Skin is an amazing company that sells equally amazing products! I started off using the whitening toothpaste and then wound up distributing as well, because I believe in the product that much.

    Don't let these reviews that were falsely categorized under Nu Skin hinder your opinion of them. There are NEVER any recurring charges and Nu Skin doesn't offer trial periods for anything. Furthermore, the products they describe are not products sold by Nu Skin. Nu Skin is very careful to always be completely honest with their customers and distributors. I LOVE working with this company and I LOVE the products they sell. Don't believe everything you read without doing your research first!

    Thanks for your vote!

    Reviewed April 12, 2017

    Clearly people are confused on the products. I mean Christie Brinkley was the spokesperson for it, until she decided to branch into her "own" skincare line. These products will amaze anyone and make your skin soft and smooth and new feeling.

    Thanks for your vote!

    Reviewed March 4, 2017

    I just figured out what's going on here. Some people got scammed not by Nuskin but by Skin Nu from china. Just like a few years ago when I thought I got cheap iPhone, it was fake. The bite on the apple was on the wrong side. Now people are getting confused by similar thing but this time w/ Nuskin. I had stage 4A oral cancer that cause me to lose my tongue and I made it through all the challenges of chemotherapy and radiotherapy on Nuskin multiple supplement lines and celltrex CoQ10.

    I still got pictures of my "crispy" neck (the part that was taped up) and my face and chin that was completely protected by celltrex CoQ10, enhancer and TriPhasic white day lotion. If I had listened to my oncologist, my face would be as black and crispy as my neck that was taped up. So watch out people for those Chinese imitators. They make everything look almost exactly the same except for when you compare it to the real deal, you can see the slight difference in packaging. If it's imitation, you can be sure that it's crappy products.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed March 4, 2017

    Anyone who knows absolutely anything about NuSkin will realize that several of these reviewers clearly have NuSkin confused with something else. Look at all of the reviews that say the same thing. If you don't believe me, go to the NuSkin website and try to find these products that were supposedly on Shark Tank. They won't be there. I am a former home distributor for the company, but now I am just a customer and only use the products. I've been a customer for five years. This company operates through distributors, and I've never known them to charge for a free sample if they even have a free sample. Then it wouldn't be free would it? Plus, many of their products, if ordered and used according to their guidelines, come with a money-back guarantee.

    Just look at my before and after pictures from using the galvanic spa and a few lotions for just 2 1/2 months 2 to 3 times a week. I totally look like I had a facelift. I just think it's unfortunate that people are so uneducated that they can't even get the name of a company right. There are several companies with names that are similar. I would just say if you are reading this, please meet with the distributor or go through the website thoroughly, because clueless people are damaging the reputation of this company. All I know is that my experience with these products has been nothing short of amazing, and I've used them for over five years. They typically bend over backward at customer service to fix any errors, or accommodate unhappy customers. It pains me to see a company's reputation tarnished by uneducated people.

    Thanks for your vote!
    Customer Service

    Reviewed Feb. 9, 2017

    I has been using the products and signed up for Free as a Distributor since May 2013. I was in the success trip Maui. When reading some of your comments I WAS SHOCK. WITH THE INTERNET. Now why you do not call the company direct or ask the distributor whom referral you to them??? You must being buying from the wrong companies. Nu Skin do not have sample products. You have 30-90 days money back guaranteed with 100% cash back also 1 year refund of unopen products with 90 cash back. You need to call Nu Skin 1-800-487-1000. There are a lot of fake products said with NU SKIN name on it that why you guys buy at the wrong places or wrong person. If you need help contact me anytime.

    Thanks for your vote!
    Staff

    Reviewed Feb. 9, 2017

    As a consumer of these products I'm at a loss as to these negative reviews. Many of them don't even make sense talking about things I have never seen the company do. E.g. Free Trial??? They do however offer a 60 and 90 day money back guarantee of which I've never had to use because the products work. My experience has been nothing but positive, their products are amazing and the best that I've ever used. The company and staff are always helpful when I have questions. I also love their rewards program because I get to save up points to purchase products with them. It's the best subscription I've ever had because of its flexibility and rewards.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 9, 2017

    I was a reluctant started with the Nu Skin products. Because my skin had always been so allergic I did not have a skin care regimen. I used the Galvanic Spa twice weekly and Elements skin care system day and night and within 6 weeks people were accusing me of having a face lift. Absolutely incredible results. My skin is now dewy soft and wrinkle free. My double chin has all but disappeared and I have heaps more confidence. LOVE LOVE LOVE Nu Skin. Definitely recommend it to anyone with skin issues and 100% guaranteed by the company.

    Thanks for your vote!

    Reviewed Feb. 9, 2017

    The Nu Skin Clear Action range for acne is amazing. Within two days of using this product, I noticed an improvement in my skin. Having been a cystic acne sufferer all my adult life, and I'm 51 now, I have tried everything, including Roaccutane, dermabrasion, the pill and I've even had cartilage taken from behind my ears to fill in my acne scars/pitting. Having used the Nu Skin products for 9 months, I am sold on their products. I also take Y-Span, which helps you age younger, from the inside, as well as using the Galvanic Spa, which has dramatically changed the surface of my skin. My skin is glowing now and it is so smooth. It's lovely when total strangers comment about my lovely skin, knowing what I have been through! No more acne spots for me. Thank you Nu Skin!

    Thanks for your vote!

    Reviewed Feb. 9, 2017

    I'm having trouble understanding all the negative reviews on this site. It appears that a number of people were not introduced to the products properly, or shown how to use them correctly. My experience is completely different - having had an in-home demonstration of the Galvanic Spa and the ageLOC skin care, I could immediately experience an improvement in my skin tone and texture. I could ask as many questions as I liked from my helpful distributor, who recommended these and some internal products for my particular health and aging concerns.

    Although I have only been using the products for three months, the difference in my skin and overall well-being is noticeable, not only to myself, but to friends and acquaintances who have remarked on my "glow" and vitality. I am impressed by the science behind these products and the ethics of the company as a whole. Their Nourish the Children program is exemplary and we would be living in a much kinder world if all large companies made a similar commitment to assist the less fortunate. I cannot recommend the products highly enough for anyone looking to age young and stay vital.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Jan. 12, 2017

    I just want people who come here to review the bad Nu Skin ratings to know that the products they're talking about are NOT Nu Skin. Nu Skin does NOT have 15 day trials of ANYTHING at all and if they were these people would be sent a product return # and form and money put back in bank. I've been with the company over 5 years and not once ever heard of anything like this for me or my hundreds of customers! They would never charge without permission and before you get off the phone you are given a reference # and also an email so you can give customer feedback if you choose. Do NOT believe the people who are writing these complaints. There is no 15 day trial of anything!

    Thanks for your vote!

    Reviewed Dec. 9, 2016

    I am a walking EXAMPLE! LOOK 15 yrs younger. Real PROVEN science on products. Forerunners in epigenetics and anti-aging. Ck out Ageloc ME. AMAZING! Also facial spa, transformation system... wrinkles, pore size reduced. Elasticity, firmness, lightness of skin, luxurious feel and marked IMMEDIATE RESULTS!! LOVE IT. Has products that work 4 every budget.

    Thanks for your vote!
    Sales & MarketingPriceStaff

    Reviewed June 2, 2016

    Yes, that's right. It is not charity, it is something that makes money. The scam part? Yes, I do not like that they charge when you did not order the full product. That's not a good way to sell products. So they had a problem with the way they sell. As for the products? I've been using R2 for one year now. My fungus on my toe is completely gone. Yup. I had medications taken, cream used, all useless. Now I'm treating my vaginal infection after my antibiotic treatment. It's helping me to take out the toxins (antibiotic) in my body. (I sweated for three days.) Also taking LifePak plus the probiotics. Without Nu Skin, I don't know what I'd do. I am not part of this business, but those who have succeeded, or the friend who helped me this far, I truly see a positive vibe from them. "Black or white, your pick. Any comment is a judgment, and only God can judge us."

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 16, 2016

    I started taking Nu Skin's anti aging supplement Vitality 4 years ago, then using the Galvanic Spa. This led to trying many other products, and I have been so pleased with every single one, from toothpaste to nutritional supplements. Vitality has given me my life back, and I am looking forward to trying Youth next month. I love the automatic delivery rewards program - I can change the content every month if I want, and I get points to spend on other products, so I can try a lot of their 300+ products for free. (The newest products, like the essential oils, can't be purchased with points yet.)

    I am confused to hear of a sample offer, as Nu Skin does not offer samples. I imagine this is the effort of an unscrupulous distributor. Over 60% of Nu Skin users are simply product users. Yes, it is a MLM, but there's nothing wrong with that. I started selling recently, and have had nothing but good experiences. I suspect that most if not all of the complaints come from people dealing with unethical distributors, because I don't even recognize the company they're describing.

    Nu Skin has a 30 day return policy with 100% money back. If the product doesn't work, or even if you just don't like it - no problem! And yes, I have had 2 customers use this with no trouble. Additionally, distributors can return unopened product for a full year for a 90% cash refund. As far as I know, they are also the only MLM that requires NO money to start - you do not have to buy a business builder package or anything else. Well, you do need to buy a $25 business builder guide, but that is free if you place a small order- I think $25?, and it is full of information you need. They are working on becoming the MLM company that pays the best, and I have been very pleased. Additionally, the people I've met through this have been wonderful. It's too bad, but it sounds like there are some unethical sellers out there giving a black eye to this very reputable company. Check out Forbes' and Fortune's take on Nu Skin for a more accurate depiction!

    Thanks for your vote!

    Reviewed Dec. 13, 2015

    I loved Nu Skin products. I don't get how can it get these negative comments. All the products I tried worked terrific for me, my fiance and my mom. Galvanic Spa for all face and the ironing thing is awesome. For me being 26, I got rid of all black spots and blemishes. My mom stopped doing Botox after starting using machine plus serum... My fiance ironed his wrinkles and it does work. I would recommend it to all my friends... Was googling more about the Nu Skin hair care and came across the negative comments, thought I should write good one... Cause it is honestly worth every dollar spent! I'm a user, not distributor...

    Thanks for your vote!
    PriceStaff

    Reviewed Dec. 3, 2015

    So I was reading the comments of everyone. My biggest advice is to buy from distributor, we are trained to work with this company. If you are regular client, avoid ADR!! You don't need it! I know it's cheaper and it is hard to cancel it because they want to make money as everyone else in the world. Well our head office is in Europe so they are very nice and helpful.

    It must be a joke for people to believe that the spa going to get rid of all the wrinkles - not even single product works like that, only a plastic operation that will cost you 5 times more! The products are effective. I use whitening tooth paste and it work, of course I don't have snow white teeth because I would need to spend 500 euro on dental whitening in the dentist and I would end up with sensitive teeth. I am heavy smoker, wine lover and I have bile reflux so my teeth are always getting dull but this tooth paste returns it to my natural bone color and I'm happy. My advice would be Stay away from ADR, DO NOT PRESS "Add to ADR CART ". Order from Distributor! Or ask her ID and order online with her help. This company is getting bad reviews only because 1. We don't know how to use it. 2. We over expect the result that would cost 5times more! Go to Avon then!

    Thanks for your vote!
    Punctuality & Speed

    Reviewed Nov. 11, 2015

    I had been a customer to use Nu Skin products for more than 20 years already. By reading the review, so many people complained about ADR program, I am very surprised how is a good program to somebody but turn out to be a bad stuff to accuse the company!! The ADR program can allow you to have 20 to 30% as incentive points. I was very happy when I got so many free products by using the points. And the ADR program can allow you to overwrite the contents as long as you can call in advance before the shipping date. So, if you think you are the victim of this program, please carefully read through the policy.

    I also caught one complaint incidence that was totally wrong accuse. The accuser complained the Youth package was not working. I would like to ask where did she buy it. Nu Skin did not sell it in public yet. The Youth package will be pre-launched on Nov. 12 but the lady complained it in August. I believe some of distributors might have immature business practice which is normal like many new employees often have mistake to serve people. Nu Skin did have fast growing in the past years. Many new distributors need to quickly catch up to meet customer needs. Please allow them to be mature. Thanks for your patience and consideration!

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed Nov. 2, 2015

    I have started using the TR90 after I gave birth. I took the ingredients fact to my doctor because I was breastfeeding and she said it was all good. I lost 25 lbs with only a 30 days program. Didn't do exercise, didn't change my diet. No sacrifice. I liked better the chocolate flavor. I love it because I used to be very bad with diets. Now I weigh less than when I was in my 25s. Jeans are big.

    Then I start using more products. Vitality keep me up all day with a year old daughter. Facial Spa nourish my skin like nothing before and the true face pearls firm the skin with only using it twice a week. I also love the hair mask conditioning, use once a week and hair looks healthy and smooth all week. Beside the products, I love the company and its values. They promote happiness and dreams.

    For all those who don't understand network marketing, I invite them to Nu Skin conventions. You will find a better way of living. No just money. For those who see a pyramid scam, I invite them to see the compensation plan and the amazing science behind these great products and company. Search for the report in Discovery Channel as ageLOC science. Many people had no idea what they are writing. This company changed many people lives for good. Search also Nourish the Children. Which is one way of how Nu Skin contributes to society. Don't let haters who fail to themselves tell you what you should do or believe.

    Thanks for your vote!
    Verified purchase
    Customer ServiceOnline & App

    Reviewed Oct. 28, 2015

    The Nu Skin website is not consumer nor distributor friendly. It gives the false impression about adr and it is made this way that customers fall into trap without being able to correct. Customer service is very polite but useless. They will tell you that they'll take care of the problem but actually they don't. Consequently, I have to pay more.

    Thanks for your vote!
    Customer Service

    Reviewed Oct. 26, 2015

    I don't know why everyone is complaining about NU SKIN. I have been doing business with them for over 20 years and I have never ever had any problems getting my product automatically or ordering product one time. If they ever make a mistake they gladly correct it with no questions asked. Nu SKIN cannot be held liable for what their "representatives say" but I have used all their products and have been completely satisfied and if I was not satisfied I will not buy the product. Yes they sell their product like Mary Kay, Herbalife, Amway, and Avon. Direct selling. I am a customer of the product and I get a discount for signing up as a distributor. I don't call all my friends and sign them up unless they want the product. Then I can sign them up as a customer. This company has great products and I love how they research everything they sell.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 21, 2015

    Purchased several products and each delivered what was promised. My experience was ranging from Transform in 90 days (TR90 weight management) which, following the directions closely, reset my metabolism; to the Face Spa - an FDA classified medical device used in conjunction with their Ageloc products, has changed my skin texture, pore size, reduced lines, unified my skin color, and quite frankly the benefits compound over time, helping me look younger; to the Ageloc Vitality, which re-sets daily my energy, athletic performance and mental acuity. Any questions or concerns have been handled in a very professional manner through their customer service department and they were more than fair when I wanted to return something that I didn't mean to order.

    Thanks for your vote!
    Process

    Reviewed Oct. 20, 2015

    I have bought many products from Nu Skin and for me I have had great results. The Automatic resupply program (ADR) is great for several reasons. 1) They notify you in advance and you can cancel your ADR or change it each month. 2) Meeting certain requirements (I think buy $50 per month) you add up points too. I have redeemed my points for several products. 3) But my favorite is you can change the products each month to fit your needs. I know many other companies do not allow this. I enjoy the AgeLoc products, Phamanex supplements, the Essential Oils and I am very happy and satisfied with my results.

    Thanks for your vote!

    Reviewed Oct. 14, 2015

    AgeLOC is by far the BEST skin product I have ever used! I started using it about two years ago and my skin felt softer overnight. Within several days my acne began to clear up. I get so many compliments on my skin and people assume on a regular basis that I'm about ten years younger than I actually am. AgeLOC works! Thank you Nu Skin!

    Thanks for your vote!
    Staff

    Reviewed Sept. 22, 2015

    I can't understand all the complaints about Nu Skin. This is unreal. My mom, nephew and I have been using Nu Skin products on our face and bodies since 1985. That's 30 years. We have had nothing but marvelous results. I am 67 and no one believes it. All people guess I am in my mid 40's. My mom is 96 and looks in her mid 70's. My nephew is 56 and looks in his early 40's. We have never, ever in the 30 years had an issue with this company. They have always backed up their product. I have returned half used items for a complete credit. I can only say that all these complaints had to be distributor fault. Greedy, selfish, uncaring people. I say "Nu Skin all the way." I wish I could download a picture of my mom and me on here and you will see what I mean. Those distributors had to be ripping these people off. Not the company. I never ever have problems getting through to them. And that's 30 years experience.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed Sept. 16, 2015

    I bought the spa kit and Science of Youth package in August. Fast shipping. I loved the product but yesterday I received an email from the company saying they were shipping me the very same products AGAIN in 5 days. Needless to say I was stunned and MAD. Why would I want another kit when I had one... to the tune of $425.00 less their discount. I immediately phoned the number at the bottom of the email and was told I would receive these 2 items every month. WHAT!!?? They then said I had signed up for this... NOT! I luckily got to cancel any future orders and was given a cancellation confirmation number.

    Just imagine I would end up with 12 spa kits in a year. What am I supposed to do with them? Sell them? After reading customer reviews about returns, I found out you get 90% return in store credits. WOW! I then called the lady who demonstrated this product line. She called the company too. I had NOT signed up for this automatic delivery rewards. I received a cancellation letter from Nu Skin confirming this and stating any benefits (discounts). Thank goodness Nu Skin emailed me that they were shipping 5 days before my credit card was billed. BEWARE and make sure you do not sign up for auto delivery renewal. I will in future ONLY order through the lady who introduced me to this line.

    Thanks for your vote!
    Staff

    Reviewed Aug. 11, 2015

    I was really anxious about trying Nu Skin. It obviously it isn't in the shops and you're taking people's word. However I had nothing to lose. I had read up on the products beforehand and doctors had given me many treatments/antibiotics before to treat my skin and nothing had worked. I spoke with a lovely distributor who talked me through all of the different types of product. I discussed my skin type and she told me to buy the ageLOC range! (This stuff apparently beat the APPLE IPAD! For most innovative product) So kinda sold it to me there and then.

    It arrived. I didn't use for a while as I was still sceptical. I tried for the first time and really didn't expect it to have any reaction well... Oh my god! My skin felt like silk and it cleared up within 3 weeks!!! Yes I had a breakout to begin with but the breakout was probably all the crap coming out of my skin. Now I have crystal clear skin! It's changed my life, my confidence and I'm so happy! I'VE read some of these reviews and I don't agree with a lot of them. Would you buy products without doing your homework? No. You shouldn't just take someone's word. But seriously please try these products. They are amazing! Thank you NuSkin. Unfortunately people won't always post the positive. They only remember to post the negative but please take this review on board. It's amazing.

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed July 31, 2015

    I bought Nu Skin - the TR 90 Package green shake through an independent distributor for $460. I paid her $50 Cash and the rest 410 of my visa card. (This product is for losing weight.) The woman lied to me; she said the package was good for 3 months and that if I was not happy with the product I could return it. I bought the product on 24th July 2015. When I got home my boyfriend looked at the product. He said I didn't have enough products for 3 months so I phoned the distributor the same day - she didn't call me back. The following morning I took one serving of a shake, one tablet of tr90 jumpstart, tr90 control.

    I phoned the distributor again the following morning to be clear of what I was given, she answered the phone and told me that the product she sold me was for one month and if I want three months supply I have pay another $460 every month for 3 months. I told woman that she told me that the product was good for three months then said it was a communication problem, she asked me to go to her office that day July 25. She said since it was a communication problem she was going to call her company to make exception. When she called her company I was present. The customer represent that she spoke to told her that I can't return the product because it was open, she asked to speak to the manager make exception. The manager told it was her duties to explain things correctly to the client, she told call her manager.

    The Same July 25 she told me to leave the products with her and go back to see her on Monday which was July 27, 2015. When I got there the customer service that she spoke to said it not their problem that she didn't explain the rules properly. The only thing they can give me is a voucher of $100. I said I don't want the voucher. $460 was too much for me to pay for one supply - I wanted the money back. She said English was her second language; she has never had problems in the past. Most people buy only for one month because three months is too expensive. I told the woman I wanted my money back. Then she offered me another product - I declined. I left the product with her. I called my visa dispute section to collect the money for me. My visa company said they will file a dispute but after 15 days and advised me to report the case to the Better Business Bureau.

    Thanks for your vote!
    Staff

    Reviewed July 25, 2015

    I'm so glad someone introduced me to this brand! As a professional who works in health and wellness I was always looking for a brand to recommend, mainly on the supreme tatie side. I had tried many famous brands out there but was not that impressed with any of them. I actually started telling clients to stop taking supplements until I tried LifePak nano! Long Story short I then started with their skin care products. Well I'm not sure why so many people on this site complain, because I was impressed and so were my clients. But hey, don't believe me. The product sells itself... You always going to get the haters out there and I guess when a company does this well it's going to be a threat to other companies right? Have a great day!

    Thanks for your vote!
    Online & AppStaff

    Reviewed June 26, 2015

    My father. Rest his soul. He was in his day a very accomplished businessman but in the darkest hours of his alcoholism was grasping at straws for some sort of business endeavor. He, I don't even know how to say it but, tried to sell Nu Skin products. He had no background in beauty whatsoever but that did not seem to matter with Nu Skin. All they cared about was trying to get him & his friends to sell to their friends the product. I am and have always been a beauty critic and have worked for major skin care lines. Nu Skin never placed any importance on their product but merely their ability to be able to sell to one person and that that person would be able to sell to the next. Be very careful of this product and look up all you can find about the company. They are trying to to revamp but it sounds more like a happy ending massage place to me.

    I hope anyone that considers joining the team takes a look at the big picture. I have nothing to gain by posting this but to let everyone know this is a pyramid scheme and they have been sued in many states. Not individual lawsuits in the paper but public lawsuits of states against the company because they must be??????? Good luck to all you skin care enthusiasts. Try before buy and for sure do your research!!! Always look young and beautiful no matter what - be yourself. That's what counts - their website has so many constraints that I can't give you all the info I have. I will find a way. I have not said anything slanderous or untrue - you can always e-mail me for more info. I have lots of first hand with the product that they promised would work and make everyone a million bucks. I saw it first hand so if you're young just ask your parents or hit send on your computer.

    Thanks for your vote!
    Verified purchase

    Reviewed June 23, 2015

    I ordered Nu Skin's Facial Spa to the tune of $593.00. I was impressed with the before and after pictures and also the 100 satisfaction money back guarantee. I did everything to their specifications and there was no difference to my face. I have been trying to get a refund for several months and I have jumped through every hoop but Nu Skin has no intention of giving me a refund, despite receipts, pictures etc. Save yourself a lot of time and hard earned money. Don't buy anything that these people sell. It is a complete and total rip off!

    Thanks for your vote!
    Customer ServiceSales & MarketingPriceStaff

    Reviewed May 30, 2015

    The only thing I find to be a scam regarding Nu Skin (NS) are most of the reviews on this site. Many mention getting samples, yet NS does not offer samples. Some mention being enrolled in an auto-ship program without their knowledge, yet no one can become enrolled in the NS auto-ship program without first requesting the service, providing shipping and credit card information, and agreeing to the service in exchange for a discounted price and flat rate shipping. The program is controlled by the customer and can be cancelled at any time. As far as refunds, NS offers a generous return policy of 100% refund within 30 days for any reason and 90% thereafter for up to a year for unopened products.

    NOTE: If you purchased NS products from a website other than www.nuskin.com, such as eBay or Amazon, you didn't interact with NS or a NS distributor complying with NS regulations or code of conduct. You likely dealt with a foreign company and received counterfeit or expired product. That is, if your story is even true.

    It is important to clarify the difference between an employee of NS and a distributor. NS has a reputation for world class customer service. On the other hand, out of the hundreds of thousands of NS distributors worldwide, human statistics would suggest someone somewhere will break the rules. NS takes complaints seriously and vigorously enforces rules which includes terminating the offending distributor.

    Anyone who makes a decision whether to do business with ANY company based on "reviews" by unknown sources on sites such as this is simply being naive. Ask yourself, "Who are these people and what is their motive?" Consumers need to approach the internet with caution and common sense. Personally, I have found NS to be a wonderful, socially responsible company with an extensive line of products that deliver tremendous results. I am a very satisfied customer. Then again, you don't know me either, do you?

    Thanks for your vote!
    Customer Service

    Reviewed April 16, 2015

    I have been using the Nu Skin/Pharmanex products for six years. I have been actively involved as a distributor for five years. I'm a Nutritionist with a private practice and my clients have also used the products. My experience has been nothing but positive. The customer service is outstanding and I have had to return products, stop auto-ships and work with technical support, and have always been happy with service. I personally use over twenty products and have had outstanding results!

    Thanks for your vote!
    Profile pic of the author.

    Reviewed April 15, 2015

    Bought galvanic spa system (elec. skin stimulator) for $400 from Atlantis Med spa in Silver Spring MD. Total waste of money and time. It does not deliver enough electricity to feel any stimulation. After using it for years with no apparent improvement, I stopped using it. I now use a similar product, $30 which delivers enough electricity to feel.

    Thanks for your vote!
    Verified purchase
    Process

    Reviewed April 8, 2015

    Ordered product Tuesday evening. Was told since new account, it would be Thursday when order would be processed. Called Wednesday morning at 7:00 am to cancel and was told I couldn't cancel since it was already being packaged. I have to wait until I receive package and then return it. They said they have no way to cancel once it's been packaged. Doesn't make sense. Interesting how needing to wait 2 days to process because new account turned out to take less than 12 hours! I will tell everyone my experience with Nu Skin!

    Thanks for your vote!
    Sales & MarketingPriceStaff

    Reviewed March 31, 2015

    Living in Utah County, I'm very familiar with multi-level marketing companies. If you think that Nu Skin is a "scam" or a "pyramid scheme," then you obviously don't have much experience with network marketing. I've found that everyone I've worked with at Nu Skin has been honest and forthright. If your concern with Nu Skin is that their products are "overpriced," that's fair. Most of their products are definitely more pricey than I care to pay for health care products in my everyday life. The fact is that the employees of the company (and distributors) all seem very happy, and their CEO has a very high approval rating within the company. Sites like this one seem to be content to post ONLY negative reviews and then try to convince Nu Skin to pay to have them removed. If you're really looking to learn about Nu Skin, just talk to someone who actually knows about the company.

    Thanks for your vote!
    Staff

    Reviewed March 26, 2015

    I bought many Nu Skin beauty products to help a friend. Foolishly did not keep receipts. Then wanted to return products and was told the return time was past. The problem is that many of the products were unopened and still in original wrapping. I know that these products can be resold. Good for the reps and company. I find this a very dishonest policy and would say...Don't go near this company.

    Thanks for your vote!
    Customer ServiceSales & MarketingStaff

    Reviewed March 25, 2015

    I have a relative that is a sales rep for this company and out of courtesy, we bought the weight loss supplement system for $1500. I was promised miracles. I followed the regimen and within a month, I may have lost 5 lbs. All came back after I stopped using the products. I do not believe there is anything special about this product and would not recommended to anyone. I do have to say they trained these sales representatives very well and after doing extensive research on the company, I realize that the company is doing well because of the sales pitch, and not because of their products or customer service. Just be careful with this company, especially if you want to return anything.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 24, 2015

    I have been using skin care and supplements made by Nu Skin for over 3 years now and must say that I have not come across anything better on the market. Nu Skin ageLoc skin care is top quality anti-aging range available today. Just recently switched to Medik8 and after 2 weeks my face looked several years old. Quickly I went back to my ageLoc products. To really see any benefits one need to be using the products over longer period of time and a monthly orders make total sense as you save 30% of purchase price.

    Thanks for your vote!
    PriceProcess

    Reviewed Jan. 13, 2015

    I was hesitant about Nu Skin because of their multilevel marketing. It really is a pyramid scheme. The confusing thing to me is that I found the Galvanic Spa to be very effective. This was a pleasant surprise and led me to try other products. It seems that all the skin products I and others I know have tried live up to the hype. Again a pleasant surprise. On the downside I bought the TR90 body transformation package. To say the least I'm underwhelmed. For the exorbitant price I expected phenomenal results, and haven't seen much. The accompanying diet plan is OK but very little different from how I was eating before, i.e. lots of veggies and protein with limited carbs. The shake meal substitute tastes better than most protein shakes so that is OK.

    My problem is that if this stuff is somehow supposed to work on the genetic level, why the spartan diet plan? This leads me to question the veracity of all their ageLOC claims. I looked at the ingredients of the LifePak vitamins and really didn't see anything special in the ingredients or delivery. To me for the money, Athletic Greens and BioTrust products are more advanced. The TR90 program is a disappointment...so buyer beware.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Nov. 12, 2014

    I decided to treat myself to a galvanic spa as a friend told me she'd had a demo and thought it was good. A rep came round and did one side of my face but it did nothing as I'm still young. I still wanted to purchase as I wanted a machine for prevention of any future age related issues. I used the device twice and it opened my pores. I didn't have open pores before. Now I have craters on my face which depress me terribly as I had no issues before. The rep said she found it hard to believe but said she wanted to put me in touch with a skincare specialist. I waited about 2 weeks. When I spoke to the lady she was in a busy coffee shop with bad reception and proceeded to blame the pores on my choice of make-up then left me hanging. The rep then said she'd put me on to someone else. I received a call saying the same thing that it was impossible that it was their product and she'd call me later with some help. She never called back (what a surprise). These people are only interested about making money and don't care about customers. I'd like to point out the handset enlarged the pores of everyone I used it on. As I can't seem to find any similar cases I would be led to believe it's a faulty handset. Now I have to live with my craters and try and accept the situation. Life sucks.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 11, 2014

    The combination of the face spa and ageLOC has taken a good 10 years off my face. The supplements have CHANGED MY LIFE. I had wasted so much money on bad supplements for my arthritis. R2, LifePak nano and cartilage formula have given me back my mobility. No more old woman shoes for me. As a former professional model I can tell you - this is the best stuff I have ever used! Yes you can resort to plastic surgery and injections, but you are risking looking funny. ageLOC takes care of the source of the aging, not just the symptoms. I am a very happy camper. I am including before and after shots. Notice the texture change between my brows. Body spa shot too. I treat 1 arm, the other has "wings".

    Thanks for your vote!
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 31, 2014

    My experience with Nu Skin has to do with a scamming representative. Donna ** of Scottsdale agreed to sell me a used Galvanic Spa for $50.00. Later she wanted it back. I did not have the money at that time. I asked her to please pick up unit if she wants it back.. Instead, she filed a lawsuit against me for over $600.00. This is extortion and lying in the court of law is perjury. This Nu Skin rep has continuously harassed me using the legal system. All because she did not want to come to my home to pick up this toy-like handheld device. I eventually mailed the unit back to her after her third legal attempt, which served me after court date. However, she never picked up the package and it was returned to me by postal service.. So was it actually the spa she wanted.. or to hurt and lie about someone else. I reported the harassment to Nu Skin Compliance Officers.. No response. Bad Business

    Thanks for your vote!
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 22, 2014

    I am an anesthetic technician in New Zealand on a working visa. I was struggling to find work and so I decided to place an ad on the internet offering my services (hospital work, admin, clerical, even just gardening work to make a few dollars). A few days later I was contacted by a Sue **, a representative of NU SKIN by phone who also sent me an email from **. She told me how amazing the company she was working for was, how it was a multi-billion dollar company and is looking for people like to work for them and sell. Sounded great at first. She was very enthusiastic. So I told her I would have a think about it.

    I go by the term 'if it sounds too good to be true, it usually is!' I knew something was up, and after reading this I am absolutely appalled at how a company can treat its customers like this. I go by the odds, and surely, all the people on this website can't be wrong. Clearly this company is exploitation of vulnerable people and their money. However, if people keep writing reviews about their experience with this company and make it easy for people like me to find this information on the internet then there WILL be justice in the end. NU SKIN will soon be forced to change its name or its representation. I do not want to work for such a shoddy scam artist company. DO YOUR RESEARCH BEFORE YOU INVEST IN ANYTHING LIKE THIS.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 31, 2014

    This company is deceptive and immoral. I ordered one thing with a certain price and was charged another and was enrolled in an auto pay/shipment plan without my permission. Sad that a company has to lie to get business. Two different phone reps were rude and hung up on me. Additionally the product that was supposed to last 30 days lasted for two days. Shame on this company. All employees there should find different jobs because what you all are doing is immoral.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 10, 2014

    For Three billing periods, now Nu Skin has double charged our checking account causing several NSF charges. I contacted them when it first started and they assured me it would never happen again. Well, it did and it caused more NSF charges. Each time you call, you get someone who has no idea what they are talking about. They say they need to talk to someone in billing and that person is always sick or out. They claim they will get back with me and take care of this and never call back. I have cancelled my account which I have had for over ten years because I do not trust them.

    I have to fight the charges through my bank because Nu Skin never does what they say and they have never credited my account for the charges or reimbursed me for NSF charges as stated by their rep. They really need to train their employees better and they need to return calls. I am very disappointed in their customer service. I still don't even feel comfortable with them right now; they have my information and could do this again.

    Thanks for your vote!

    Reviewed March 29, 2014

    Nu skin galvanic spa - I bought in 2012 this 2 products for face and body. Nothing change but I just want to mention something. Does anyone realize that the heads of this small machines are from plastic? Plastic doesn't conduct the energy power from battery. They are metallic painted only, the place where the hand is holding, yes is the one that make noise happening. Can anyone explain?

    Thanks for your vote!
    Customer ServiceContract & TermsPriceStaff

    Reviewed March 7, 2013

    Be careful with Nu Skin's products and people. They are scams. For example, they were with iPads to call or text me all the time to sell me a face lift up machine and some products that cost about $450, then I cannot use that. It’s like a toy for a baby; it doesn't work well like the sales agent told me. Then I texted her to ask how to return those products, but she just said "contact the company". Then I contacted the company and what I received was just sell it to somebody else, and they won't take it back. I was so mad, upset and had so much headache because I was stuck with this stupid thing. I don't want to pay that amount for nothing and cannot get my money back. I cannot imagine there is still a company like that in America.

    Then I called my credit company to dispute that transaction. And after they reviewed it, they said I already signed a contract with Nu Skin and that their return policy states that I cannot return it because it was opened. I am still stuck with this problem. In fact, in America, if I buy any products, I can return it any time if I am not satisfied with that product or at least the seller will let me know about the return policy for me to think about it before deciding to buy. With this Nu Skin Company, they keep silent and don't even let me go through the contract. They just go so fast on their iPads, then submit it and leave you alone with problems; and after that they will run away because the money they rip off from me and others are already in their pockets, and they don't care what happened to me. They already had commission from selling those useless products to have gold or diamond awards to receive a ticket from company to travel all over the world with cruise trips or something like that.

    I cannot believe that there is still a company like that exists in the US and still has a lot of people working for it; people working like that to deceive people around them to earn money alone with any problems after that. Please help me get my money back. I cannot return it because the box is opened. I am still in America. Then I contacted my credit.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Nov. 30, 2012

    I purchased a Nu Skin ageLOC face spa at the end of August 2012. The Nu Skin representative who sold me the package assured me that there was a 90-day money-back guarantee. All I had to do was take pictures of my face every 30 days to document the effects. After 85 days, I saw no appreciable change in the appearance of my face and requested a refund. Long story short, after spending 35 minutes on the phone with a Nu Skin customer service rep, I was told that the only thing they could do is refund 90% of my purchase price with company credit. I would not recommend this product or any product from Nu Skin, considering the poor customer service that I received.

    Thanks for your vote!

    Reviewed March 20, 2012

    I purchased the Galvanic Body Spa for $394 at the end of January and received it 3 weeks later. Then I started to use the machine with the cream, etc., just as the instructions says, but I haven’t really notice any change. I've been trying to contact someone to help me with this and have a refund on this product, but I haven’t been able to reach anybody from the company. I want to send this back and get my refund. I’m not satisfied with this product. I spent almost $400 on this for nothing. I would like someone to help me on this matter and give me any instructions as to what do I need to do to return the product and have my money back.

    Thanks for your vote!

    Reviewed March 10, 2010

    I recently heard about a skin care product called a "Galvanic Spa". I looked it up on the internet and found the company Nu Skin. The Galvanic Spa is a handheld unit that you use on your face or body to make skin care product penetrate into the skin more effectively. I am a Licensed Esthetician and I have a professional one that I use in my work. I thought a personal unit was an interesting concept. I sent an email to the company asking them if they sell these units wholesale to estheticians. The response I received (via phone call) was from a Nu Skin "distributor". Nu skin is an MLM company. He started telling me about how I could make a lot of money by marketing Nu Skin and since I am an esthetician, this piqued my interest. He explained to me that in order to get started, I should purchase the "business builder package" for $1400.00.

    I was instructed that I would received 3 galvanic spa units and 2 ageLOC sets. The ageLOC set is the skin care product you are supposed to use with the galvanic spa. He also explained that if I worked the business for 30 days and was not satisfied, I could return the package for a 90% refund. I was also instructed to "call in" to a certain number every morning to attend a seminar coming up that Saturday and to be available on Tuesdays to call in to another phone number. Unfortunately, I purchased the business builder package before I examined this business carefully. I was also told to go to another website and purchase 2 manuals for $25.00 each, and was advised to purchase $200.00 worth of product from Nu Skin. I received my package 3 days later.

    After I received my package, I had more questions about the sales of these units. As a licensed esthetician, any client of mine that is unsatisfied with a product gets a full refund from me and I in turn get a full refund from the company I purchased my product from. Estheticians deal in what are called "locked lines". Meaning, these skin care products are only sold to estheticians. The esthetician purchases the product wholesale from the company, then adds on a 50% mark up, which is retailed to the customer. My questions to my "up-line" were concerning the refund policy of these units. This woman could not thoroughly explain how a person who had purchased a unit from me could get their money back if they did not like it. She told me that she didn't carry "inventory". I asked her what that meant. She told me that the only time she "carried inventory" was when she purchased "her business builder package". I said to her that being in the business for a year, that she should by now understand the company's refund policy.

    However, she could not explain it to me and told me to "just call the company". Major red flags here. The next day, I received a phone call from some man regarding this matter. He could not answer my questions either, but tried to belittle me with phrases like "you're just not meant to be a part of this business" and other demeaning things. "** skippy", I replied. I'm not meant to be part of any organization which uses manipulation as a way of getting people to spend a large sum of money. The charge to my credit card was $1,625.00. The original distributor who called me neglected to tell me about the taxes and surcharges. How convenient for them.

    I am now returning this business builder package, unopened, but I will only receive 90% refund. That means that I've lost, without ever having tried this unit or the company's products $162.50. This company tries to get their distributors to market this BBP to people. The up-line says that $1,625.00 is a "low point of entry", meaning that it is cheap to get started in this business. I'm supposed to try to get my family and friends to purchase this same kit. I don't know about other people but with this economy, my friends and family don't have that kind of cash. I was told I needed to create a family (my down-line, the people I try to ripoff).

    The original person I spoke with told me there are only 500 distributors, however, I found out there are thousands worldwide. These people are worse than Amway now "Quick Star" since so many people have such a negative reaction to the word Amway. At least, Amway only charged $150.00 to be a distributor. I will never be involved in this kind of thing again. Do people make money doing this? Yes, some do. The ones that are good at sales. These people do well in any area of sales. The people who are not good at sales don't make squat. Just spend, spend, spend, trying to be as good as their up-lines, until in frustration they finally give up. I would like to start a class action law suit against this company and the way they conduct business.

    Thanks for your vote!
    Loading more reviews...

    Nu Skin Company Information

    Company Name:
    Nu Skin
    Website:
    www.nuskin.com