MyCleanPC Reviews

Quick response to having my PC cleaned up! Technician was easy to understand, and most helpful. He went above and beyond, and finished promptly. I have a couple other computers that I will call in a few days to have cleaned up.

The professionalism of Mr. ** Technician. I am sure what I wrote, I still giving the highest rate to your Technician Mr. **. He help me very good on Jun/10/20. He is the honest person that you have him there. Thanks.

I was unable to get on the internet - I did not understand why or how to fix. The problem was properly diagnosed, promptly fixed and then John H the tech went the more than the extra mile and did a complete review of the machine's performance to improve its functioning. He went as far as to test out the performance, and identify what items were causing any slowing of the performance.

Time will demonstrate the efficiency of your service; however, for now the installation went well. Jeremy was great in explaining the broad range of capabilities of your service. As long as there are no glitches I am very satisfied. So, I'm happy.

As I said in the survey my tech removed the driver that was blocking my ability to scan, fixed my new printer and was gracious and very professional and I couldn't be more pleased with his service today. I will recommend MyCleanPC to anyone looking for a company to scan their device for errors. KUDOS!!

During the Covid virus period, U.S. Tech Support is extremely hard to contact. I feel lucky to have made contact in order to get service. I hope that U.S. Tech Support will get back to normal operations so it will be easier to contact them in the future.

Jamie ** did an AMAZING job! He gave specific details on everything he did and I was thankful for all of his clear descriptions. Very interesting to listen to him while he was doing the work as well! Thank you Jamie!

Jon ---Printer fixed --loved working with him!! Every phone number I had wouldn't work---so I called Jon, who is always great to work with and he helped me. All other numbers just kept saying the same thing, but wouldn't go through. I tried 3 different phone numbers and even when I called the number (which was one of the 3 I tried already) would not go through.

The first tech that I spoke with appeared to have a faulty headset as it frequently broke up his voice. He was helpful, courteous and patient. Jonathan ** was also very helpful and efficient. This was the shortest time involved in resolving an issue and I have had numerous problems over the years that I have been with US tech support. Thank you very much.

I wake up to an email from this company congratulating me on renewing my service for another year. No advance notice. I call them within 20 minutes of receiving email to tell them that I do not want to renew, and they should have given me some form of advance notification of renewal so I could decide if I wanted to remain with them. Rep tells me too late charge is pending. This is a horrible way to do business... Hoping customers forget about service they signed up for, not giving any advance notice of pending annual renewal.

I experienced problems with my PC such as slowing down, various other issues, including slow load times, flicker, erratic changes. I bought this product knowing thinking it would help. Little did I know that I bought a ticket to other offers, including tech support calls and texts from MyCleanPC.com asking if I was having computer problems after the purchase and running their software. It was a slippery slope to more purchases. I realized this within one day of the purchase and set up. The set up was a gateway to getting on my PC and "helping" with the install. These people are hacks trying to get on your computer and charge you for services you don't need. I still don't have a refund after several days of requesting it. The software is a scam. They only want money.

They explained the problem to me, explained what they were doing to fix it and also how to avoid problems in the future. They were very knowledgeable and also advised me on updating my computer in the future because I have Windows 7. I would highly recommend this company to anyone who is having computer issues.

I have been very satisfied with your service through the year especially being able to get assistance 24/7. Service seems to keep getting better all the time too! Never a very long wait either for an answer to the call or getting the work done.

Tech support (Two Monitors). Rajvat ** was awesome. You guys need to give him a raise or I will bring him to the U.S. and he and I will make a fortune on his abilities; and I will treat him extremely well. You've been warned!

My Word would not open. Now it does. Both the young man that I first talked with and the tech were very professional and knowledgeable. I made a mistake stopping UST and wish I hadn't done it. Thank you for all you did.

I don't have any questions. I am just unable to afford the MyCleanID. I live on a very limited amt of money. Your people was quite insistent I should buy it but I am unable to however I have had US Tech service for a long time. Thanks. Judy

I am happy with the performance of most technicians, but the last two occasions besides this one, it seemed like they complicated more the computer's performance, but there's always one technician that beats all the others and repair problems previously caused.

HP Printer Problems - scanner and printer cartridge problems. It took 3 separate call to resolve these problems. The first time, I was asked to call back and received a recorded message that the offices were closed at something like 8 PM EST. The next day I called in, the repair was started but not finished nor did I get a callback. Today, I called in, and received a callback from a senior technician named Robert. Robert and I spent a good deal of time tracking down solutions. He explained what and why he was doing things. It appears that HP did a firmware update and that update was causing the problem. Robert and I found workarounds that will let me get my work down.

Excellent service. The technician that I spoke to suggested a monthly cleaning of my PC. She also suggested that I add MyCleanID to my services. An ad blocker was included to eliminate unwanted pop up ads. Everyone that I spoke to was courteous and helpful.

Very good service and professional. I highly recommend UST to anyone having problems with their computer. I was having a problem with updating my driver and the speed that my machine was running. Called UST and the problems were taken care of..

The computer had become very slow. Contacted US Tech Support. Once I got connected (a computer issue) to US Tech Support they very quickly got the problem solved. I would always recommend US Tech and MyCleanPC.

I have a desktop computer which allows me to turn upright sideways for space conservation on my desk. The CD tray is inverted so that I could see the bottom of the tray. I forgot to put my CD in the correct way, and was inadvertently putting it in upside-down. After checking all of my E-drive and other hardware and software, the technician asked if my CD's were being put in upside-down. Voila, problem solved. He also gave me great information on how to use Apple iTunes software. Thanks Guys. Love your service, it is an add value. Keep up the good work. I just told a friend about how easy it is for me to correct computer issues using USTech. I think you will have a new customer soon. ;-)

The first guy I spoke with was from India and was Not very knowledgeable, just pushy!!! I wasted 20 minutes trying to understand him and trying to get switched to a "real tech". Finally he relinquished and all seem to be good now! GARY

Very pleased with your service. The problem was solved quickly and efficiently. You put my mind at ease. You confirmed that there were no viruses and there was no damage to my computer. Your technician advised me on what to do if this problem re-occurs. Thank you so much.

I was frustrated with Jadin, first technician assigned. He tried to sell me a $200 Protection plan telling me my "printer" got infected through my computer. My problem: printer printing blank copies bc I accidentally changed default. Digen called back shortly & was a great assistant. He answered questions kindly. A bit of an accent but patient & great working relationship.

UsTech Support is the best problem solver I've come across. They ALWAYS know what they are doing and are most efficient in their work practices. I always count on US Tech Support. They have integrity, knowledge and can understand what I need, even when I don't know what I need. Just explain what you're trying to do...and they can solve your problem most effectively.

Tech was very helpful and it was quite a bit easier to text than talk verbal as the young lady I spoke with earlier was difficult to understand as her accent from where she was from was hard. The tech I just finished with by texting made it easy and was not difficult to understand instructions or explanations of what I asked.

I am very pleased with the exceptional service we received today. Robert, our technician, worked on every issue we were having, walked me through the steps of his work and explained everything thoroughly. We are truly grateful and wanted to take the time to commend his work. He is truly an asset to your company. Thank you again!

My two screens were more than full to put in file creation. It was very carefully done because I did not have space to create empty files. Mr. ** was created files in my existing H drive and copied all my additional files in to that and deleted the original filed. All those files were numbered before by individual groups of files. So I can now put into different file folders. I tried one of them in front of him. And it was successful. He also showed and suggested me to put for my ID protection and as well as something else. I think you were paid approximately $99.99 and $29.99 - a total of 129.98 approximately. That has been paid.

My experience have been interesting and I feel it was worth getting. I have used the scan at least three times a week, even if it was not needed or required. It has been only once that it did not have something.

Slow computer. The tech found the problem and this was a problem that they could not help... They quickly took time to advise me of what to do. One thing you do to help is to establish a code between the tech and the customer. I have been scammed by thinking I was talking to the right people. You service is great... call in is answered quickly.

I love my US Tech Support service. I have used this service for a total of about five year. I cancelled it for a few month and realized I need it to keep my computers running smoothed. I have worked on some type of computer system since 1978 and we always had a tech support help desk, so when I was able to get this service it was great.

The tech was great. You need more like him. Clean up unnecessary programs. Gave me advice how to improve the hardware issue. And Explained the limitations of my unit. I have been lost trying to get to where I am at now.

My tech was very professional once I was put in contact with him. Initially, I was connected with a salesperson and he tried to convince me to buy a program which I told him I was absolutely not interested in and just wanted my problem fixed. I would prefer to be connected immediately to the correct people when I call in for assistance with a problem.

It takes a lot for me to write a review. I would not trust whatever the customer service team tells you. I've been/was a customer for 2 years and paid 19.95 for what they told me for for the monthly MyClean PC scan to that runs periodically to speed up my computer. NOT TRUE, that's only a one time annual fee. I actually was paying this fee if I ever wanted to speak to a Tech about other issues with my computer???? It never was explained to me that way and I paid 19.95 for 2 years! I NEVER one time called them for anything because it was not explained that way! I complete waste of money. Now, I'm trying to get my bill issues and the MyClean PC computer scan issues resolved and now no one will call me back since I told them to STOP the monthly payments! What an utter fiasco! Can't think of anything that would best describe it. Be very cautious utilizing their product.

I used the free check and they reported minor issues. I then selected upgrade. After inputting credit card info, they poured in optional offers which I declined, over and over. Using the chat function, I advised all I wanted was the check and "fix" without additional offers, the chat abruptly disconnected. I called the phone number, after a 5 minute wait someone answered. I advised of the issues and uninstalled all the recent install of my clean pc, also I was making a stop payment.

I think everything is now fixed. It took quite a bit longer than I expected for the SCAN. In fact it took over 50 hours. I don't really know what the problem was but I sure hope I don't have it again Thanks for your help.

Had old version of MyCleanPC updated by one of your technicians which was helpful in that I found out that I had the old version. Had computer cleaned by a technician which was helpful in that all the issue that I had were fixed and I feel protected again.

I'm happy with the work and satisfied we can get this running like a top. There is nowhere safe on the net and everyone is placing something on your computer. Really bogs it down. We try to stay way from sites that look and act funny.

I was told I could be away from my computer while work was going on but a problem developed which required my presence. My absence delayed completion of the tasks I should have been told in advance not to leave.

I have used this service for several months now and am very much satisfied with it. The scan is fast and does what it purports to do. The cost is reasonable considering that I cannot do what it does myself so I have peace of mind.

I'm satisfied with the work your company performed on my PC, I do wish it hadn't taken so long and I asked for a call back twice, but I never received a call from technician when they finished. I did appreciate the billing explanation by the phone attendant, she was very helpful and explained everything very well.

I went to mycleanid.com to see about a computer clean up. I was told about their service and decide to go with the 179.00 plan for 1 year which they said would include monthly clean ups (If I thought I needed it) and unlimited tech support. Great I thought. On the 24th they said they did a clean up which they said had some 2,400 issues and saw that my PC was running very slow. On the next day I kept getting pop ups from them saying things like I need a security plan, I have some # of issues... I called their support and they said I needed software from them for 19.99 which of course I did not buy. I really thought my PC would improve with the 179.00 package.

They are total ripoff artists. I tried to cancel my Subscription the last 3 mONTHS but continue to charge me. Called them today again and the guy on the phone didn't want to cancel my subscription until I demanded to talk to his supervisor. Horrible customer service and they rip people off. Still got charged for July which is crazy.

I have been using their services for nine years. They solve any problem I may have. I was recently hit with ransomware and they stopped it. I use their full services including MyCleanPC, MyCleanID, Early Detection Center, and their main restore service.

Paid $19.95 for annual subscription. Next month my credit card was charged a #19.95 monthly subscription, that's $239+ a year. When I called rep said something like "it's clearly stated in the contract". Citibank refunded MyCleanPC charges.

I'm interested in keeping my computer clean and out of the way of bugs that come through from other programs. In the past, I've had several computer problems and It's nice to know that there is a program out there such as MyCleanPC to help fight against whatever infection that might attack a person's computer.

Thank you for the coverage and fix. I respect and appreciate your expertise. So glad you are only a phone call away. With the initial call to US Tech, I had a difficult time explaining my concern, but the representative has very patient and asked the right questions. Thank you.

Great reliable product that has always done the job for the last four years we have subscribed to it. Have kept our system clean and working at optimal speed. I would highly recommend this product to everyone. When needing more, just call and cyber defender is there to make your computer right again.

I don't understand when I have you to fix my computer, your sales people are so eager to sell me software to keep me for needing to use you. A little high pressured and when I told her I was not interested in purchasing any software, she would continue trying to sell something else. It's ok, but I was concerned if I got everything offered, I might not need you. I want YOU! I mess things up too bad. Ha!

Mike is a very Professional Tech. He is well spoken in regards to the problems that I may have. I have spoken with Mike on other occasions and he showed me that he carried to help a person. Thank You Mike, Gene.

Mr. Mike told me that I need to purchase window-10 license first for the tech to update. I was not told that by other frontline people or technician. Poor communication by the techs who attempted to service me. I decided not to upgrade now.

I will review tech support (Ralph) success later this evening. USTech has been very helpful when getting this old desktop (17 yrs) back up & running smoothly for me. Thank you (I just don't like receiving the bill, but who does).

I upgraded to Windows 10, and was having problems with cyber defender not working with windows 10. I asked that both programs be deleted. I also have a laptop with windows 10 and it works great with Microsoft security suite.

Excellent service. I regret that I need to cancel and ask for a refund but I had three virus protectors on computer and was unaware. I would recommend your service. I did not have final say on decision on which one to cancel.

At the end of the day I always run Optimizer and Clean ID. Tonight Clean ID wouldn't open. Tech corrected in a very short time and ran the CleanID, and worked great. Thomas did a great job fixing the glitch with my Clean ID.

Tech was very knowledgeable, patient and gave excellent advice. Good salesman too. Don't know about Clean PC yet. Haven't had time to evaluate it yet. Would recommend US Tech support to anyone having a PC. Had a great experience with your On Line service.

Christian was helpful and kind throughout the whole process. My computer was infected with malware, and the power would not stay on. Christian was able to fix everything without me having to worry at all! Thank you so much for your assistance!

The service was excellent as usual. My problem was solved inside of an hour and I was back up and running with a minimal interruption to my daily work schedule. I would recommend US Tech to anyone that is looking for a top line organization for support.

I have just had MyClean installed, so of course have no experience to report as of this time. But the Email problem was wonderfully cleared up. Also, the technician was very helpful in explaining MyClean and making it possible for me to easily navigate.

They were very nice and very helpful. I would recommend them to someone else. Thank you for the help and it didn't take as long as they thought it would. I didn't get the date that this virus will expire so will they send that to me.

Initial download of MyCleanPC did not contain all of the test features of the older PC Optimizer, which was replaced with MyCleanPC. Technician quickly analyzed and corrected the situation, by downloading a more recent version of MyCleanPC.

Microsoft Word process didn't respond, when click on the icon didn't open. Technician fixed the problem within an hour and I am very please with the service as all my previous experiences. I have a school paper. Had to submit on the same day and I am grateful that this service is available to the public. Thank you for all the good and capable technicians with their services, make the world of internet, digital and communication better and greater!

Not sure what you want me to put here. I was satisfied with your work. The young girl I talked to was polite and helped me with what I needed. The technician that did the actual setup knew what he was doing. I think his name was Christian.

I'm a very satisfied, long term customer! Whatever my problems might be, UST solves them, quickly. While the price is high, so is the quality of the service! I'm not sure what else to say, except I plan continue use of UST!

The tech was patient, polite and very knowledgeable. Great service. Walked me through all my questions. I was referred to the right tech in an efficient manner until the problem was resolved. Best news. They did all the work and I didn't have to hang on the phone and do it myself.

My experiences with My Clean PC are minimal, but very positive. This is a new version for me and I expect good things while using it. Thank you and keep up the good work. I feel so much safer using My Clean PC.

No sound, after I called first on Wednesday the ticket that proceeded #{**} early on 4/3/19. I do not have the first ticket number or the time only the date, Wednesday, April 3, 2119. Service was prompt and fast; however, no callback!

Great service. Only problem was Power outages and phone battery going dead on me on My end. But the Technicians were fantastic in completing the service. Had to reconnect with them by sending a message online and ask them to contact me by phone. Great understanding and caring people. Thank you!

Could not login into my insurance account. Was fixed in no time! They always provide very good help. Anytime I call they resolve the problems I have in no time. The techs all seem to be very nice when they talk with you.

My computer was very slow to load, I had ink like smudges around some of the print. Today I received a virus alert. I called tech support for these reasons. The representative answered my questions and guided me through some preparatory things before giving my computer to the Tech.

A key was malfunctioning and it was fixed promptly. It took a long time to get a technician but once I got one it was fixed rapidly. I would like shorter wait times. Maybe advising best times to call would be useful.

I have had a hard time to clear items in the past. I hope that all is well now. The people that helped me did a very good job. I have nothing more to say except thank you. I hope I never need to go through this again.

I am a new client of US Tech Support as of March 29, 2019. US Tech Support was recommended to me by my son-in-law. I cannot tell you how disappointed I am in the level of service I have received as a new client. I purchased nearly $500 in tech services from US Tech Support. When I contacted your rep he was located in the Philippines. He charged me almost $700 for the tech services he quoted. When I finally contacted a US Tech Rep here in the States (I waited on hold 85 min.) he said that I had been way overcharged for the tech services I had purchased and he issued me a credit for $199.99. I had two (2) computers serviced. One took less than two (2) hours. The other took over five (5). The tech that took the longest, in my opinion, was very thorough, the other tech seemed in my opinion to skim over the service. I have the US Tech Service now, I could cancel it, but I would like to talk to a service manager before I take this action.

I use MyCleanPC to maintain the operation and integrity of my computer. I have an older model, and MyCleanPC keeps it clean of viruses and keeps it in good working order. The technicians are 'top notch', and can always solve any issue that my computer is having. They have been helping me maintain my machine for over 3 years. I literally, could not 'operate' without them.

Rep worked hard and got the printer and computer to talk to one another. Thanks for another great job. I recommend your company to my friends and family who have computer issues, telling them of your great service and reasonable cost.

Slow running on a particular website and a notification of a virus infection. Cleaned up my machine and removed the additional AV program which was impacting the performance on the website. The tech was very thorough and listened well. The work was amazing.

The tech did a great job of asking the right questions, being confident, helpful, authentic, and relational. He wasn't too pushy on the sales part, but made a suggested offer on the deal on the yearly membership that was right for me.

I have been customer for I think least five years now. Whenever never had a bad experience with anyone I have talked to date. Very polite. I am 70 years old. Not computer experience. Glad I have US Tech. Thank you sooo much. Geraldine ** will recommend US Tech to whom I know. Thanks again.

Thank you for all the help, much appreciated.. My computer was in dire need of not only professional tech support but the application provided extra thanks for the future reference advice on keeping a better performing pc but also how to save files and the ways in which to do so. Thanks again.

Your tech did such an excellent job! He was patient, professional, and went above and beyond to help me! He deserves a big raise and acknowledgement for his good work!! I could not have asked for a better agent. I had major issues installing a large program and he stayed with me until it worked!

You reactivated my clean pc, ran a scan for issues causing slow downs, and cleaned up computer, increasing speed. The work time was fast and in a timely manner. I expect no more slow downs or issues with my computer.

The tech that assisted me with my issues was very professional, courteous and extremely knowledgeable about what needs to be done to my computers. He mentioned better ways to make my computers more secure. I really appreciated his service. He deserves a raise because he knew his job and how he treated the customer. Thank you for having a superb tech working for you.

Calling support personnel who are easy to understand is a plus. They are always kind and helpful to this not too tech savvy business person. I rely on them to keep my computers running at their optimum speed so I can concentrate on running my business.

My computer runs much quicker with the service. The technicians and people whom I talked to on the phone, were all very polite and helpful. Thank you for your service, I would recommend it to others. I am very satisfied with the help and quick answers to all of my computer issues. Thank you once again for the answers and help with all my computer issues.

Technician was very helpful with me and very notable in how to solve my problem that I had with my PC. Now it's running better since the problem was solved and the Technician set me up on a schedule to work on my PC without having to call every time.

Got computer to work. I could not get it going. After tech was on it for a few min. was working. I have no idea what the tech did, all I know is it worked. I will use him again if I have anymore problems, I thank you very much.

I received an e-mail saying I must get this for my computer. I called a number left with e-mail. I was totally convinced I needed it. They told me on February 3, 2019, it would be 19.95 a one time charge. I took the offer, and after receiving my Purchase Confirmation I found in the very bottom small print paragraph it was $19.95 monthly. I immediately called them. I also, had trouble with my computer so long as I was connected to their service.

Great experience. Service being offered late in the evening is priceless. Tech spoke perfect English as well, making the communication easy. Will consider renewal of this service when date arrives. I will recommend this service to friends and family. You used to advertise on the radio, and that is how I heard about your service. Please consider doing this type of advertising again.

Since installation of MyCleanPC I have had many problems with my computer functioning appropriately. Thus, I contacted US Tech for help tonight. Prior to get MyCleanPC installed I was not encountering these problems. Therefore, I have not been very well please with the installation on 2/9/19.

Very professional and helpful in getting my computer to run well. I am excited to see my computer run more effectively and safer without all the junk on it as well as scammers having access. Thank you for the help and look forward to being a long term customer.

I needed a computer clean up. I also purchased a soft wear program which will keep my computer free of identity theft and viruses. I hadn't cleaned up the computer in quite a while. I was very satisfied with the technician Mike who helped explain everything to me so I understood it.

I was helped setting up the system. I'm hoping this will help my computer run faster. My friend told me that he used the software so I wanted to see if it made my computer works faster. So, I will see how it works.

Very pleasant and professional service from your associate, Wendy ** plus your technician was very expedient in performing his various services. I am out of any further compliments. Job well done. Have a nice day. Happy Valentines Day. It is raining in Portland, Oregon.

Always received great service from your company. I had gotten tricked by another company that had frozen my computer. You will never worry about me listening to anyone else. I will use to tools available to keep my computer and information safe. Thank you very much.

Katie graciously assisted with downloading data from google+ to AOL. She was able to understand our dilema and quickly provided the help we needed. Also, she made sure that we were satisfied with the information provided and asked if there were other concerns, before disconnecting the call and let us know that we will know when the service is complete. Please let her know that we appreciated her kind service. Thank you!

It is great to have my laptop back! I don't use the computer too much. But it is a major inconvenience when you can't use the computer. I love USTech Support. It is easy to do minus the long wait time on the phone to get started.

Good work. Thanks for fixing my computer. Think you did a good job. My computer was a mess. Put things in order that I myself could not do. Took the virus off. Install all the right things. Made it to work right. Now I can do the things I need to do to with my computer.

I had a note of a security breach, and it looks okay to start, but will not know until I have worked with my computer for a while. It looks great now. I hope it is not a hardware problem, but again Thanks. And a grateful note your people speak American English.

My computer was running slow and you guys got it running good now. I had all the confidence in the world that it would get fixed and you didn't let me down. I rely on U.S. Tech to keep all my computers going good.

For the first time in several interactions I was able to work with a domestic technician. He was very professional and I was able to communicate with him with no difficulty. He understood me and I understood him with no difficulty. The overseas technicians I have dealt with were very sincere in their efforts to help me. However, the ability to communicate fully was limited at best.

I am satisfied with the job performed. I am always satisfied with your work. Your crew seem very up to date about your work and are very courteous and polite. Is always a pleasure talking to any of them. Thanks and keep up the good work.

I have been a customer for many years, since the old Cyber Defender days. I just bought a new laptop to replace my old desktop. The technician did a wonderful job loading the software to the new laptop and removing it fro the desktop. He told me he has been there since the old days as well.

To see if everything is o.k. with computer I had someone into my computer and wanted to make sure they did not do anything to it. And you guys were very good at what you did. Thank you very much and I have had good luck with you guys.

DEAN was cool and nailed the problem! He is smart and was very patient. US TECH SUPPORT IS MY FRIEND...You always solve my tech problems! I will tell my guys to use your company. It is great to deal with technicians that are American, so I can understand the issues.

CyberLink MediaSuite left an unable to uninstall "mine" in their software - I won't renew: and I was unable to get a "full page" on Google. Many thanks to Agent Jeffrey/Agent **. So I'm a happy guy tonight. Back in the game.

My computer had too many issues and was not working properly and keep on shutting off when trying to use it. And I thank you for helping me solve the issue and I pray I don't have any more problems with my computer.

Had 3 PCs. This one is done; running good before; great now. I say, "very efficient process". I may not comment on the other PC questionnaire for the time it takes and I'm having physical discomfort right now; hope you understand. You all taking the time to do what you did - Thank you.

I just want to thank you for professionally cleaning my personal computer. I haven't really had a chance to thoroughly check it out but the little that I did was very convincing that the job was well done. Thank you so much!!!

I am not computer knowledgeable at all. Am 76 years old. I could not figure out the directions to install/ my annual renewal and upgrades. Asked you folks to do it and you did. Thank you. Have been with your co 5 years in Az. and 3 years prior to that in seattle.

My computer had a virus/spyware on it. I couldn't run any of my programs. I couldn't pay any of my bills online. I use this computer to pay all of my bills. I was getting very frustrated in not doing that. I gave USTECH support a call and they patched in and removed all of the virus/spyware that was on my computer. Now my computer is running fast and smoothly. Thank you very much!

Computer was acting slow, technician was great and took good care and rapidly understood my needs towards correcting problems in my computer and making it run faster and better. Great knowledge and awesome customer service. I would recommend this service to any of my friends anytime for best results and a faster computer.

Help me take care of my computer. Always have easy to work with in the past. Very fair in their pricing. I have been a client for several years and I would not trust anyone else taking care of my computer.

The tech made it all look so easy. It is wonderful now to download pictures to make prints. I was shown how to use the computer to find the pictures in the camera; how to download the photos to a file; name the file then erase the prints in the camera.

Thank you for your services. The computer seems to be working much faster and with quicker download speed. I appreciate your services so very much thank you again. I will be recommending you to any friends that may be in need of help with their computers.

The only problem I have up to this point in my longtime service is the missing Roboform folders identities, contacts, safe notes that held A LOT of needed info that is now gone forever because my parents are deceased and cannot ask them for it.

I haven't used my computer yet, but from past experience everything works great and is faster. I am looking forward to being able to access everything much quicker. I appreciate having you there to depend on when need. Thank You.

I was very satisfied and pleasantly surprised at the ease and the completely thorough this service turned out to be. Going online can be a little sketchy sometimes. I would recommend this to anyone experiencing a slow and dirty PC. Thank you very much for making this a pleasant and effective experience.

I had a very nice experience today with the help of a sharp technician from My Clean PC. From my phone call in when someone who picked-up was upbeat, friendly and who quickly directed me to me to easily connect with an online connection www.1-2-3-US Tech Support. From here a technician took remote control of my laptop and he began the process of giving my PC a tuneup.

David ** was excellent. He resolved a complicated issue that was affecting my scanner. I was down 15 days and David Took over and updated some Microsoft security driver's and now my scanner works. Thank you David. Good Job ! Thank you.

Thank you for your fast friendly service. I like knowing that my computer will run the right way after you have looked it over. Thank you for also doing my laptop as well. It was neat to see how the tech, go to places I don't know where to go on my computer. Thank you again.

Couldn't change password. Someone had it and was checking or controlling my computer. I had trouble getting my emails and couldn't change my password. The computer worked slow also, also got a email from it. Said, "AOL" but I believe it was a scam.

No access to my email account. The tech tried every which way to help me. They want a password that I don't know and he couldn't contact the AT&T website. I have to call them myself for the reset. I hope it works. I will call you back if it doesn't. I don't know why all of a sudden this occurred with the email. I don't have a clue what kind of password they are looking for.

I had a problem renewing my service. I called the number provided and the lady I talked to set me up with a technician who took care of all the problems. I am well satisfied with the service I received.

Software was installed quickly and without any difficulty. I'm very pleased with the product. It was very easy to install. I'm looking forward to MyCleanPC optimizing the speed of my computer. Thank you. The price was very reasonable as well.

UST has been a very good company as far as fixing my computers. I have never had a problem with them. A couple of times I've had to call back but they have always come thru. I would not think twice about recommending them to a friend or family member and I'm always telling people about how good they are and how I highly recommend them.

My laptop was running very slow and called USTech to fix the problem. Not only did they fix the problem but I upgraded my subscription with included password protection so no one can steal my information. It is worth the service.

Your company has helped me over the years, with any problems that I may have with my computers. I am looking forward to continuing our relationship with your company. Your tech has recommended I have you check my computers every month, which I will start doing. Thank You.

Dashlane still there. Have always had a good experience before and hope this can be resolved also. Thank you for the effort but please try again... I cannot get into my banking account because it will not take my password... Tried changing password but to no avail. Bank says it is my something to do with my browser. Tried both google and internet explorer.

I called in to see if my computer had a virus and discovered that I, in fact, had corrupted files in my operating system. Sadly, nothing can be done, so I'm looking for a new computer. Everything was done very quickly and the answers were given in a very timely fashion.

PC running slow. Cleaned and it running faster. Techs were very courteous and knowledgeable and assisted with the installation of the PC Cleaner. Everything went fine. Would definitely recommend to friends for the purchase of the Cleaner as the price is very good.

For my first time speaking to someone, it was a very good experience this is very helpful to me, a senior citizen. I was very impressed with the person who helped me get this activated and hope all requests for help go as smoothly as this one did.

I had a driver that needed to be updated, the technician was able to diagnose the issue quickly and get me back onto the internet very quickly. While he was on my computer he also did a complete and thorough cleaning as I hadn't done it in a while.

I sorry but my Default was should been edge and my front was to be larger. So I'll try again tomorrow. My Default page has always been edge. I have my personal shortcuts already set up. I know that the ust doesn't work on edge so I change over to google, and now I can't get into my personal set up that I before I change over to address the UST. So when tried to get back to where it was. It comes with google which is fine, perfect my set on the edge.

New Scanner was loaded that is faster and less expensive. The tech was clear to speak to and could be easily understood. It was a wonderful day in the neighborhood. The sky was bright and clear and very blue. The new software was faster and less expensive.

We talked with technician about slowed computer function and notice popup about malware. Completed service promptly. Offered better value with annual payment vs monthly. Representative was helpful, easy to understand. Overall we have been very satisfied with service over the years.

David determined the way we were logging was the issue. The site was secure but the log in or site I was using was not. He set up a direct login and that should solve the virus issue. He was outstanding. I've dealt with this virus for years and he was the first one to solve it. Thank you David!

Thank you so much for the help! I will check now and make sure I can get in to my sites, you always do it right, and I am able to use my computer again and have fun, and enjoy being and talking with my friends!

We were able to have our subscription updated; change to an annual payment plan to save money and then have our computer successfully scanned. Thank you for your help today. The wait time on the phone was very long. We opted to have a rep call us back, but that also took some time.

Red screen allegedly from Microsoft stating malware was present and I should click the "return to safety" button. (I did not do it.) A control/alt/delete got me out of it. The computer had been freezing occasionally and generally running slowly.

I am very pleased with the service I received. I have been using this program for quite some time and I have never been disappointed. I have recommended it to several of my friends and relatives that have had PC problems.

We have had very good experience with your company keeping our computer in good working order. We have three parts, besides calling in if we need help. Thanks so much for helping us. We have MyCleanID, PC Optimizer, and Early Detection Center.

Your people did a great job. Would recommend them to anyone. The only thing I need to get fixed they didn't do is my low dick flashing sign. If they could go back in and fix that it would be appreciated. Thanks. Pleasure doing business with you.

I needed the security products applied to my new computer. It was easy and handled well. I have always had good service from USTech Support. The technician was helpful and offered me a better rate for one of my products as I have been a customer for several years.

The virus made this service think my computer had hardware problems. Taking my laptop to a physical repair facility showed that the problem was caused by a virus struggling with antivirus. The struggle was so intense the video was lost.

Tech that cleaned my computer caused my MS Outlook not to work. Another Tech (Tanner) fixed Outlook but my Calendar and Contacts were missing. Tech (Brandon) found the contacts and calendar and restored. All in all the process took three days. So, I have not been able to use my computer until now.

My computer was slow, problems getting on the internet. Could not delete or forward on my email. So I called PC Support and they eventually fixed all of the problems like they have done in the past.

I keep getting messages that the site is not responding and have to recover. Otherwise everything is ok. I had to speak to four techs before I had any resolutions. The last one I spoke to was great. She helped me with refunds that I was charged with and not needed/wanted.

We run this daily to weekly and it keep computer free of items that slow the speed. Not sure about preventing viruses since we call UST to go through machine when MyCleanPC does not handle some issues. Great value and less frustration for someone who only knows how to point and click.

I do not work for any company. I am retired and not very good computer oriented. Thank you for being so accommodating when I call and struggle to get set up for the clean up. I need to start calling more often.

Just replaced an older laptop with this machine. My only complaint would be that the initial person I to was just a little too pushy in trying to sell more products, other than that the experience was great and I would highly recommend.

the techs are most of the time great... Sometimes I have a hard time understanding the ones from somewhere other than the USA... They are very professional and work wonders on my computer, seeing that I know basically very minimal computer knowledge!!!

My computer was slow, lots of errors, shutdowns, malware, adware. As soon as I downloaded this PC Clean, it was a big, it is running faster, so far no problems with anything at all. I watched I amazement as the tech went thru with great efficiency cleaning drivers, browsers, registry, duplicated files etc., malware, adware and spyware. This is a fantastic product! Thank you.

Very happy that I can clear away personal information which I never knew was stored... It is easy to operate. I just have to get my husband to do it when he uses the computer. I also appreciate that you now have a three year plan.

I needed a service like this to debug my system and also appreciated the online support to provide me with education/training/tips. My service tech was responsive and most helpful and will not hesitate to recommend this service to anyone.

US Tech Support always fixes my problems with my computer. I have peace of mind knowing I can call what I call "My Geek Squad" up anytime my computer is acting up and they will clean it out and make it run better again. I know I don't get my $20 a month worth always but that's my fault. I could call them every month and they would clear out the junk I have accumulated.

They always help me so much and today there were a lot of problems for me. I am 77 and not too smart with all of this and I really appreciate all of their help. They have always come to my aid and that is so great.

Dean was very polite, affable, and patient when helping me to reactivate My PC Optimizer, which I was unable to do myself. He was able to correct the problem within a minute. Plus, he did this on New Year's Day!!! I so appreciate the help! Thanks to US Tech Support, and have a safe and happy New Year! :-)

Tanner was efficient and informative. He solved the issue and tested the results. He demonstrated the new software purchase for me and used my account on file with you so I didn't have to go get my master card. He made it easy to understand issues that I have with my pc and how to resolve them. Well done - Thanks!

I requested that my computer be checked for malicious malware that would put my ID in jeopardy. The agent suggested the ID protection software, so I purchased the product. The agent reinforced me that this a very good product and is good for 3 years. All things that needed to be done to my computer was done. I am pleased with the results. I have been with US TECH for quite a while. Thank you.

MyCleanPC is a great product. MacAfee and Norton did nothing to protect my PC and did nothing to clean my PC. The issues that the previous mentioned products did not clean up made my PC almost useless. MyCleanPC did everything they said they would do and gave me back full functionality on my computer. I would recommend this product to anyone having issues with their computer and to keep the computer clean.

Screen said all our files would be deleted and we couldn't go to any other web page unless we shut down computer. Technician said it was a scam and went into our computer to clean it up and check everything out.

Excellent support. Getting results immediately. I was unsure as to whether I had already signed up for service. The agent was able not only to answer my questions but to set my computer to automatically clean on a regular basis. The agent spoke to me in non techinally terms which helped me understand what the problem was and how to resolve it.

This went beyond the normal incredible cleanup as I had created a nightmare for myself with excel opening over and over. This deserved an "11" instead of a "10"! I would certainly recommend this service to anyone. The regular cleanup is something everyone should do, but this one was even better.

I had a virus in my laptop and am out of town for the Christmas holidays. I have had MyCleanPC for a few years now and would recommend it to everyone. My laptop was also running slow. Now it's back up to speed. Thanks once again. MERRY CHRISTMAS TO YOU GUYS!

I have not had a bad experience and look forward to more of the same. Due to a message in the scan portion of the program I thought your service had been compromised as when I hit the fix button it indicated an unsafe site message.

I had a call from another company saying that you were going out of business. I would receive a check for $300.00 if I signed with them today. I did not believe this and immediately contacted you since you have used your company for many years. I had been in the process of moving and had not renewed with you... so I am glad to be back as a customer. Your tech people are very professional and patient in explaining things.

MyCleanPC has been a great addition for keeping the computer secure. Having it automatically go through the computer is a great way to keep all personal information safe. It also is a nice addition to the Early Warning software loaded on PC.

I had US Tech Support for some time, With MyCleanPC I am able to schedule all my time with the Optimizer also. I love the simplicity of the program and able to get Technical Support at any time, Speaking with the Technicians make everything seem easy. Thank you.

I am very pleased with the outcome of clean pc. I would diffidently recommend CleanPC to friends and family members. I hope they will have the same experience as I did. My computer run much faster now that I got clean pc.

Excellent resolution of a virus removal. Initial contact with US Tech support service technician, went well. Explained in detail to initial contact. Tech understood my issues and guided me to a complete resolve. All of my issues were taken care of, quickly and efficiently. A detailed note was left for me at the end of the session.

Fast service and tech worked quickly. Have been a customer for a long time. Great service. I would have liked to speak to the tech before he signed off to make sure everything was working okay. Very pleased so far.

I called to get my computer serviced because it was not responsive, wouldn't allow me to add/delete on a word document and wouldn't talk to the printer. The computer was acting way slower than one I had 25+ years ago working on a landline. Your intake person was patient with the slowness of the computer and the ramblings of a senior citizen. He was very polite & efficient. I didn't talk directly with person who fixed my problems but they did a great job.

I was prepared to cancel my automatic renewal due to online interference with the service by my current anti-virus service. I was given viable options and in the end chose to install My Clean ID as well as continue with My Clean PC.

I've been with USTECH for 3-4 years, very satisfied with the products are support, Always helpful. When and if I have a problem, they have helped by explaining the issue and take over to fully solve and clean up whatever needs to be addressed to get my PC running efficiently.

The computer was slow loading programs and responding to commands. It also frequently froze or locked up requiring restarting the computer. US Tech Support was able to resolve the problem in a very short period of time, which would have taken me much longer and I doubt whether my efforts would have been as thorough.

Attempted to fix my 5g wifi but it seems to be broke. So I guess I will get new one. The get cleaned up computer to run better and faster. Worked most of the day and used the disk I had. Seems the plug in does not work.

I did not know if this was a software or hardware problem but Tech Support was able to first determine that my speakers were working. Then another technician was able to determine how to fix the issue successfully after applying updates.

Tech support helped me take care of security issues. Scanned for viruses. Web browser interfering with cleaning my pc. Needed a different web browser. Resolved the problem. Tech support was very helpful, and knowledgeable. Would recommend to a friend or family member.

Great job in removing spyware and making my PC run faster. I have been with US Tech Support for 6 years and still love them. They are always there when I need them. Great service for the money. Thanks for all you do.

The agent was very helpful and respectful. I will be looking forward to working with the company in the near future. Y'all are doing a great job. Keep up the great work. Thank you for all your help and support.

I thought my computer had been hacked. UST checked everything and helped me. I check in with UST monthly to have them clean up my computer and other computers in the house. I refer your company all the time and have done so for years. Great service. Great value. Great support. Great job US Tech Support.

I didn't know if I had a problem but I had received a phone call that there was a problem. I just couldn't deal with it right then so I called my friends at Tech Support and they took over and made sure everything was OK. I could understand him and he was VERY friendly. He was a great help over and above just his work on the computer. Thank you!!!

Malware and fixing my email account - The 2 techs that worked on my problems were awesome and I appreciate that you solved it all for me. Have used this helpline for years and never disappointed. Will continue to use you for as long as I have a computer.

For the past couple of months, my computer has been running slower and slower! I paid for MyCleanPC. But was unable to install it on my laptop. I called tech support and they took remote control of my computer, ran the diags., and now my laptop runs as fast as it did when it was new!! Thank you folks so very much!!! You all have happy holidays, a Merry Christmas, and a great New Year!!!

My experience with "My Clean PC" was terrific! The weather outside was frightful, but the fire was so delightful. Let it snow, let it snow, let it snow! When we finally said "good night", how I hate going out in the snow, but as long as I have US Tech, my computer won't be so slow!

Wonderful! Thank you for resolving my issues! The process was so easy and the representatives so helpful. Pleasure to do business with and will recommend to my friends and family. Been a customer since 2011 and will remain a customer as long as I have a computer. I have never had a bad experience. Thank you so much Mike for all your help.

To keep my things safe from people that like to take things that don't belong to them. Your pricing isn't bad at all. So far I am happy with the whole thing. I have been a customer with US Tech Support for a long time and are happy with their services.

My optimizer was not registered after my annual resubscription date so the tech registered it. This has happened before so it is a minor inconvenience. I called the customer service number and it was resolved. Thank you and your technicians very much.

UPDATE ON 12/06/2018: As stated before, Brandon was outstanding. He fixed the problem within a matter of minutes. He was professional, knowledgeable, as well as very personable. My printer had the same problem on 12/3 and the tech fixed it. My complaint about the 12/3 incident was that the tech (don't know name) changed my home page. The tech said it would change back when I restarted the computer, but it didn't. It took a long time to get it back to where it was. This never happened before.

Computer speed was slow. Programs took an excessive amount of time to load. Files were slow to access. Needed computer clean up to maximize speed. Infected files were cleaned or removed. Security updates were updated and applied to my computer. Work completed in a fast and professional manner.

I transferred my account from my old computer to my new computer and as in the past, service was superb. I would definitely recommend US Tech Support and think that it is a huge value. Since going to US Tech Support, I have had no viruses.

I was very pleased with the work performed and timeframe. UST Support team is always professional and does outstanding work. I am always happy to make referrals. Over the last several years I have multiple times for service. I have never been disappointed. I greatly appreciate the excellent care your team has provided.

Service is outstanding and the tech are very patient. Our last computer blew up and we at the request of my son switched services, because of our little knowledge of computers. Guess we learned the hard way, even though our son has a degree in Computer.

Video editing program - Pinnacle Studio 14. Import program does not work. You have worked on this problem 2 times but it still does not work. Help. Thank you. The second time it appeared to word and I imported a few seconds of video and then it crashed.

They did exactly as I expected them to do. They were quick and efficient. They gentlemen I spoke to were courteous and well spoken. I appreciated all their help from the beginning to the end. I would and will recommend them to my family and friends.

My computer was working slow, at times it would freeze and take forever to load. I would restart it and that would take a long time at times. MyCleanPC always solve the problems and it wouldn't take long. Been a satisfied customer for a while now. would recommend MyCleanPC to my friends.

Printer lost contact with computer. Checked for viruses. Spoke to cust rep about scams and get calls from **. Signed up for three year security plan on two computers. Always helpful to fix problems. Thanks for all the help you give to keep me safe.

US Tech agent identified spyware and removed it from our computer. The computer was running slowly but now we have seen an improved time in services. We appreciate all the help from the US Tech agent. Thank you again for the help with our computer.

Unable to connect to email and server. Received expedient, professional service to resolve related problems. Easy to contact and connect. Have been a customer for some time and anticipate continuing future services. Excellent customer service and highly recommended. Thank you.