MyCleanPC Reviews

I was unable to scan any documents or pictures on my printer. Henry found the problem and set-up a program on my computer to do the scan. He then helped me understand how to complete the scan. He is very knowledgeable on computers and programs. I would request his help the next time I have a problem.

My computer had an issue with its sleep mode and seemed to be turning itself off at night. Josh recognized this bug as one he has seen before with this off-brand kind of computer and was able to quickly resolve my problem with it. I highly recommend Josh! He was kind and patient with this non-tech-savvy person! He really knew his stuff and I really appreciate his help with my new computer/laptop.

Very good experience. Tech was very pleasant and easy to work with. The computer was slow to start up and the mouse was not working properly, in a fashion that made it something that was difficult to detect. My experience was a very good one and the issues were taken care of expeditiously.

The response was very quick between the time I reported my problem till the tech contacted me. He explained the process then walked me thru the entire thing to make sure I understood how it worked. The tech was very polite and professional. It was a good experience as usual.

It was very complex. Marcela seemed to know every little part of the computer and ALL programs. She is adept at everything. I was amazed that she knew of things that I didn't know existed. And she fixed my access problem, and also a lot of annoyance like pop ups that wouldn't go away. She knew all of the apps and how to fix each one. I don't think there could be anyone better than Marcila.

The computer was running slow and had many outdated and unnecessary programs that were slowing things down. The tech was able to removed duplicate programs and ones that were no longer supported with this computer or the software that I have. Drivers were updated and removed as applicable. We checked the desk space and although the C drive was almost full, the F drive was available to move items there.

I had issues with pop up ads constantly popping up while browsing the web. The Technician I was speaking to installed ad blocker, and it looks it's working much better now. He also answered all my questions about how the antivirus works in the background all the time. I would definitely recommend this program and tech support to everyone. Very knowledgeable technician.

Had driver update problems and computer was running slowly. Driver updates kept aborting or failing to update and computer was very slow to restart. Tech support worked for over an hour and was able to resolve the problems and made several useful suggestions on how to keep the older model computer running optimally.

I could not get my printer connected to the Internet. I called and was connected by remote support but it timed out after 36 minutes, so I had to call back. The next technician emailed me and said he had tried calling, but I informed him I was on the phone with our insurance companies and never heard the incoming call signal, so apparently it didn't go through.

I would highly recommend your services. They called me right away to make an appointment to correct the problem. The technician was very professional and spent about 15 minutes trying to correct the problem. I watched on the screen the various places that he looked at. After the work was completed, the technician told he would follow up with a return. Within a few minutes after he was completed, he called me.

White screen unable to operate computer. Also had problems with my email and default browser. Last call to previous tech caused issues. Unable to access my email and also had annoying notifications all the time. Mackey fixed it. Thanks.

The tech that handled my issues was great to work with, very professional and polite. He knows his job and does it very well. He made me feel comfortable asking questions as I'm not very tech smart. In the future if I have any needs for tech support I would be pleased to have him work on my computer.

I purchased software protection from Christine **. I was pleased with her efforts. A few hours later, Edgar helped me with online backup installation. It was very easy. I understand that the backup is immediate. I am looking forward to using these tools. Thank you to both Christine and Edgar.

Jan T was great. He was so helpful with my PC, Printer and Cell phone. Answered all my questions and guided me on things I needed to do. So glad he was my Live tech. I have been using Iolo/System Mechanic for twenty three years. System Mechanic is my choice of Security.

This was my first time using this service. The tech was very personable, helpful, knowledgeable, and patient in answering my questions. He even answered questions and concerns I had regarding my phone, which was not part of this service, nevertheless, it was very helpful. The process did not take long. Will use this service again.

The young man that help me was most patient and helpful. I'm 70 years old and my hearing isn't very good. He walked me through so well like 3-year-old could have done it with his help. Outstanding!!! Most refreshing talking to someone so knowledgeable and kind at the same time very rare these days... Many thanks again and God bless!!!

Very pleased with this tech session. My technician was very personable, very helpful, and easy to understand and communicate with. They even offered advice as to how I could improve the performance of my system with minimal effort and minimal cost. The only thing I would change if I could is to not have to wait so long to get service from the time I place the call.

Jamie did an Outstanding job. The executive management should be very proud of her for high level of customer service satisfaction that she sets as her standard. She was very polite and professional. I could not be more pleased with her service. That is all I have to say at this time. THANK YOU.

Fantastic job. Did a great job in getting all my problems solved. I would highly recommend this company to anyone who needed such services. The technician was very knowledgeable and competent and helpful.. I will be calling for m ore help from you when the need arrives again. Thank you very much.

Jeffrey, your technician, is excellent. He addressed the problems and, also, performed my monthly tune-up, which I was behind on. He was efficient, knowledgeable, and extremely courteous. He is an asset to your company. He is the most responsible and courteous technician of yours that I have ever encountered in your company.

I was unable open the computer. With my first call the tech had me get my Ethernet cable and it came back to life turning on the WiFi then he did a clean-up. Tech = Denmarck. I am a person of a few words, saves time and gets directly to the point.

Not sure how it works as it works in the background, other than that I'm sure if it is working. As far as I know it is as it never says there is something wrong with the pc. It's a nice feature to have as you never have to start it up. The cost for service is not too high a price.

Your Tech Support Specialist was knowledgeable, helpful and easy to understand. However, your sales rep that answered the phone was overly pushy, not helpful and more annoying than anything else. In fact I decided to cancel my Tech Support service with you after trying to deal with her for 20 minutes on the phone (at **).

I needed professional support. I had a lot of "garbage" on my computer slowing it down. I am hopeful that My Clean PC will make my old computer run better and safer. Your technician and customer service personnel were professional and pleasant to work with. I will recommend your services to others like me.

She was great to have gone above and beyond other techs in ending background processes and removing unwanted programs as well as manually entering my license key not leaving me until it was finally working. Continuous support by your tech was above and beyond what I expected. Virus protections were making the computer unsafe by colliding. I'm so glad she was able to end processes, uninstall all the conflicting software that was slowing down my computer.

JOSH was terrific. Spent a lot of time and later explained everything to me. Prompt and thorough. Makes me appreciate the support cost. There were no communication issues as often happens even with the initial contact. Recommend the support service.

Mt laptop computer was lock up and I was unable to do anything, after an hour I was able to use the computer. Then I contact US tech support to check out the computer. Us tech support, check the computer and found no problems. When I need to contact US tech support I call on 1-800-9784501 because I do not have long distance service on my land line.

Could not get system mechanic to install on new laptop. Tried install and uninstall several times. Always ending up with error code 6. Finally called tech support for assistance. Tech support cleaned out fragments left after uninstall done. Once fragments of program removed installation of program was completed. Process was completed quickly. Excellent job!

I was able to get 3 years subscription for less than I was paying for a year plus technical support and someone to actually talk to. Also my computer works a lot faster. The tech was very helpful and helped me understand what he was doing. I hope my computer performs better than it has for a long time.

The technician was able to install new software that I could not. The technician was knowledgeable and very professional. Whenever I tried going to the install homepage, I would get an error stating that the site was not secure. The technician was able to correct the issue and install the new software.