MyCleanPC.com

My tech services with the overseas techs over the last few weeks have been a nightmare. They did not know what to do, installed products incorrectly, and, when they got stuck, just closed the connection with a note that they had tried to reach me but couldn't. I know that was not correct, as I was at my phone waiting for them to call. The USA techs are great: knowledgeable, helpful and can fix what the others screwed up. Is there a way to mark my account so it always defaults immediately to a USA tech? I'd rather wait for a call or connection with them than deal with the overseas techs. I have been on the brink of cancelling several times after being frustrated by the overseas techs, and things were saved when I made a huge fuss and insisted on a USA tech. I don't want to have to do that every time.

Clean out and speed and install. Jermey was the best one I've had in all the years I've been with US Tech. He was very informative and explained to me everything and answered all of my questions so I could understand what he was talking about.

Techs have always been great and I have been a long time customer but high pressure sales techniques one first call is brutal. I was using speaker phone and two family members thought it was unbelievable. You have to get on the edge of rude to get sales to stop.

The technician was professional and patiently solved my computer problems even though I had some trouble hearing and understanding him due to slight hearing issues on my part. I'm very pleased. I would recommend U. S. Tech Support to my friends, family and those I have a business relationship with.

I had issues with my computer slowing down. Not having enough disk space, I tried to clean it out but it didn't increase the disk space. I then contacted US Tech Support and they were able to clean it out and increase the speed. Thank you very much.

I don't have much to say at this point accept Thank you My Clean PC for restoring the health of my computer. I am glad that I was able to get good speedy help. I was planning on getting the bug protection in two weeks.

Was unable to sign on my pc... Tech patiently worked to restore my info and access. He was very helpful and polite, Thanks so much! I recommend this service to others and look forward to continued support for myself and my pc.

It took a longer for me to follow the Tech's directions than it did for him to solve the problems I was having. And it was done in an efficient, professional and friendly manner. Very happy to recommend MyCleanPC to friends and associates.

US Tech Support sped up my computer and always does a great job with whatever my problem is. The tech is professional and easy to understand. I have never had to wait a long time for the tech to begin work. I would recommend this service to anyone looking for an online service.

I needed software installed on a secondary computer, My Clean PC. The computer was slow, and I had virus on the computer, and other issues. The computer was cleaned and tuned, making it much faster, and the software was installed very quickly. Very well done.

I had a ransomware attack this morning, and when I rebooted it, the computer went through some type of error check, and I wanted the computer checked out that everything was ok. After the technician checked it, it seems to be working just fine now, and I'm happy with the service.

Going from email to browser was delayed 3-4 minutes with Edge, Firefox or Chrome. I had run My clean PC and it did not help but now it opens immediately. I watched as Ravi worked but I could not keep up with what he was doing so fast. Obviously he is very talented.

I was not given an order number that I remember. I am in a wheelchair & have been for about 22 years, I was treated very courteously. I would recommend your company to every one I kept getting e-mails from, MyCleanPC, how they had improved their product & could no get rid of them, your tech did it in less than 4 hours.

My only reason for a "4-star" rating was that I had a very poor connection to the technician. Very hard to understand because I could only hear about 1 word out of 3. My technician, Amarjeet, was professional (when I could hear her) and worked hard to understand and then repair my system.

As a long term customer, I am the perfect candidate for US Tech: technologically challenged. Know enough to be dangerous but not enough to repair the damage inflicted on my computer. Jeremy cleaned and tweaked my computer. Obviously I hit something wrong and ended up with risque pop ups that were relentlessly trying to get my attention. Now they are all gone and it is running great and faster. I highly recommend all the products and 24 hour tech support. Thanks for being there!

Computer was running slow. Job was completed in less time than I was told because of the short staffing. Much appreciated. Was able to get back to work running my online business and getting the orders that I had on file out in a timely manner.

Thank you for helping me clean my Personal Computer and Laptop, it had not been in use for a while. I didn't think either could computer could be salvaged but you helped me out. The best value for protection and polite customer service from start to finish. I will recommend this company to friends and family. I have confidence this is going to work out great for my home computer. Thank you again for all your help.

Quick response to having my PC cleaned up! Technician was easy to understand, and most helpful. He went above and beyond, and finished promptly. I have a couple other computers that I will call in a few days to have cleaned up.

The professionalism of Mr. ** Technician. I am sure what I wrote, I still giving the highest rate to your Technician Mr. **. He help me very good on Jun/10/20. He is the honest person that you have him there. Thanks.

I was unable to get on the internet - I did not understand why or how to fix. The problem was properly diagnosed, promptly fixed and then John H the tech went the more than the extra mile and did a complete review of the machine's performance to improve its functioning. He went as far as to test out the performance, and identify what items were causing any slowing of the performance.

Time will demonstrate the efficiency of your service; however, for now the installation went well. Jeremy was great in explaining the broad range of capabilities of your service. As long as there are no glitches I am very satisfied. So, I'm happy.

As I said in the survey my tech removed the driver that was blocking my ability to scan, fixed my new printer and was gracious and very professional and I couldn't be more pleased with his service today. I will recommend MyCleanPC to anyone looking for a company to scan their device for errors. KUDOS!!

During the Covid virus period, U.S. Tech Support is extremely hard to contact. I feel lucky to have made contact in order to get service. I hope that U.S. Tech Support will get back to normal operations so it will be easier to contact them in the future.

Jamie ** did an AMAZING job! He gave specific details on everything he did and I was thankful for all of his clear descriptions. Very interesting to listen to him while he was doing the work as well! Thank you Jamie!

Jon ---Printer fixed --loved working with him!! Every phone number I had wouldn't work---so I called Jon, who is always great to work with and he helped me. All other numbers just kept saying the same thing, but wouldn't go through. I tried 3 different phone numbers and even when I called the number (which was one of the 3 I tried already) would not go through.

The first tech that I spoke with appeared to have a faulty headset as it frequently broke up his voice. He was helpful, courteous and patient. Jonathan ** was also very helpful and efficient. This was the shortest time involved in resolving an issue and I have had numerous problems over the years that I have been with US tech support. Thank you very much.

I wake up to an email from this company congratulating me on renewing my service for another year. No advance notice. I call them within 20 minutes of receiving email to tell them that I do not want to renew, and they should have given me some form of advance notification of renewal so I could decide if I wanted to remain with them. Rep tells me too late charge is pending. This is a horrible way to do business... Hoping customers forget about service they signed up for, not giving any advance notice of pending annual renewal.

I experienced problems with my PC such as slowing down, various other issues, including slow load times, flicker, erratic changes. I bought this product knowing thinking it would help. Little did I know that I bought a ticket to other offers, including tech support calls and texts from MyCleanPC.com asking if I was having computer problems after the purchase and running their software. It was a slippery slope to more purchases. I realized this within one day of the purchase and set up. The set up was a gateway to getting on my PC and "helping" with the install. These people are hacks trying to get on your computer and charge you for services you don't need. I still don't have a refund after several days of requesting it. The software is a scam. They only want money.

They explained the problem to me, explained what they were doing to fix it and also how to avoid problems in the future. They were very knowledgeable and also advised me on updating my computer in the future because I have Windows 7. I would highly recommend this company to anyone who is having computer issues.

I have been very satisfied with your service through the year especially being able to get assistance 24/7. Service seems to keep getting better all the time too! Never a very long wait either for an answer to the call or getting the work done.