MyCleanPC Reviews

Both Nick ** by CHAT and Jeremy by telephone were clear, patient and knowledgeable in assisting me. They corrected my issue and educated me as well. They also managed to combine my subscription in a manner that will save me money in the long run.

I have had this service for many years and I plan on renewing when my current contract expires. The technicians are always friendly, easy to understand and professional. They always explain the problem and how it was resolved. I have nothing else to add to this description. Have a good day. Happy St Patrick's Day.

Jeffrey was great. He solved the problem I was having smoothly and quickly and gave me instructions on what I can do in case this happens again. He was easy to understand and had good manners. It's wonderful to have access to technicians of high level to solve problems for me!

The call came right on time. The tech listened to my concerns and explained the options to resolve them. Jan was patient with my slow typing speed. He was efficient with my time. I would recommend this service to my friends and family.

It is really complicated to use. Dont know what to do with the information provided. I understand the concept of the Vault, but it's difficult to get to. There also seems to be a lot of excess information, and duplicate files.

My computer was running super slow and annoying. It seemed like MyCleanPC wasn't doing much, but thru customer service, my computer has been cleaned a little more than the regular program was doing. If your computer needs heavy work done, contact them for remote assistance. They did a lot! They provided quick and easy service.

My laptop was not installing Windows updates properly. Jermaine ** did an excellent job diagnosising the issue, then got it fixed professionally, and very quickly. There was great communication throughout. I would be happy to have him as a remote technician in the future. It is nice to have a service that does what it advertises!

Very professional technician. Called back within 1 hour. Great job dealing with my patience. Walked me thru all of corrective actions. Will highly recommend. This tech deserves a promotion or a bonus due to his actions and thoughtfulness. I didn't think it would work, was ready to cancel but will remain.

Tech Nathan was very professional with advice and quick updates on system updates and system cleaning due to a browser pop up I was not able to clean off. I had a pop up that was a scam Microsoft pop up that tried to say my computer was locked up and I also had 3 calls in 2 days that were scam calls I blocked.

Fake McAfee ad. would not go away. Got it removed. Did so very quickly and with no problems. Also cleaned up the computer.. Have had ATS tech support for many years. Satisfied with their work and have always been very satisfied. Would recommend them to anyone looking for a tech support company to help with computer issues.

The technician was set up my VPN, additional storage and other products. She was very knowledgeable and made the process very easy. I would recommend this service without question. Keep up the good work. I have been part of Iolo service for almost ten years and have always appreciated the constant updates and additions.

She is very efficient and professional. She is a very knowledgeable and helpful to a newly awared customer. I appreciated! I was a customer before 2022 September, and for some reason forgot my laptop system mechanic to subscribe continually. I just realized this till yesterday. That was why I was called to have both software installed yesterday.

Emmanuel was very patient and worked to address all problems in a reasonable and efficient way. I was able to understand what he was saying and doing. In the end I was reassured that my computer was safe and also cleared up a number of problems, such as file explorer not working and some unwanted programs.

Tech support help me remove threats that a suspicious people got control of my computer. Everything is working again. I am very happy with all the help system mechanic has given me. Thank you very much. Have a nice day and please say hello to all the people working there like Manuel. Very good people there! Bye for now.

Did great job. Very professional. Short and sweet fix to the system. Will be telling many people about this process and will recommend to other with PC issues. All issues were fixed in a timely manner within minutes of calling and buying program. Main issues was running slow and lagging down the system.

Jeremy was great and fixed all my problems. Very good experience. He answered all my questions and listened and then resolved all my issues. He is a great asset to your company. I will recommend US Tech Support to all my friends and my business clients. Thank you for all your help.

Tech Fernando was very knowledgeable. He fixed my two problems (lost all files due to an Windows update & my TV was rendering on the Internet App). For my PC he went into the Registry to recover my files. And for my TV he told me I should use the YouTube App rather than the Internet App. The Internet App no longer has flash player.

Received a WARNING popup from Microsoft that FROZE my computer. Said I had a compromised IP address and Trojan virus. I call US Tech Support and Josh ** explained clearly how to resolve the issue. Turns out that was a scam Popup from Microsoft and my computer was not infected.

I am 80 years old and what some people would call Computer illiterate. Tech Michael was very patient with me and quickly managed my need. I would not be able to function in today's electronic world without U.S. Tech Support.

What is My Clean PC? I am not aware that I have this service unless the name was changed but the service that I received was wonderful. My issue was resolved. I have never been disappointed with any of the service that I have received from this company, even when it was Advanced Tec.

I was well pleased with the service I received from a technician in resolving a problem when trying to download photos from a film card to my desktop computer. Not only did the technician resolve my problem but he walked me through the steps I need to take to avoid the same problem in the future.

Thought the program was what I needed. The person selling the product was knowledgeable of the product and explained the whole worth of the program. I was happy to be able to get the three years contract.

Not responding issues and slow. I had a very good working experience with the tech. Highly recommend him. Will use the support again if need. Glad to have purchased system merch. I will tell people about the good help. I will be following the tech's advice.

Unable to receive emails on Outlook. Not able to view emails. Tech was able to fix the problem in a timely manner. I was called back within the time frame given to me by Tech support. I was very pleased with the service received and would recommend US Tech Support.

The tech was able to figure the older version of Microsoft Data base to an updated version thru an older version of Excel in Libre office by changing the file extension. Once the file extension was changed it became compatible then the file was successfully converted. Now I am able to upload it to One drive.

I have had computer cleanup support for many years now with IOLO. There were many unwarranted pop-ups on my computer and it was running slow, the technical computer expert fixed my computer in no time, my hats off to you. With all the online headaches and computer hackers nowadays, and using this computer for weekly radio broadcasts, it had to be fixed and you did it, once again thank you.

No one could fix my speakers. Geek Squad 2 times tried. But Nathan ** stuck with me till he figured out what was the problem. They finally work after 10 months of not having my speakers for meetings. Nathan knows what he is doing. Nathan is a good person to have help your clients. He is easy to understand and gets the job Done!

Technician resolved my problem quickly. One other thing US Tech should be clearer in noting in their emails is that SuperAntivirus software was replaced by System Mechanic. I have been receiving emails from Superantivirus stating my account was due for renewal but then when calling the number on the email I was told that I needed to purchase System Mechanic with no notice that Superantivirus was now owned by US Tech. I thought I was being scammed and so I hung up on the service personnel.

Pop up partially blocked screen disallowing full descriptions and not allowing to complete order input when needed for verification of completion when ordering online. The pop up did not present any means to just close it. I believe this was due to the pop up not being fully exposed to the point where the closure x was visible.

I have been a customer for many years and have enjoyed the confidence I can have with cleaning software to keep my hard drive free and clear of junk and operating at a quick rate of speed. I like that I can set the cleaning to occur automatically with the scheduling feature.

Macky was professional, fast and patient with me. I appreciate his follow through helping me set up an Apple ticket for call back tomorrow. I got a new IPad and wanted to do a default setting on the old IPad to give to my brother, but couldn't log in. He helped me find the password but we still had issues getting in.

The tech showed me which download to use to enter my Social Security number, credit card number and debit card number. She was very helpful and I appreciate her help. She had to turn off the Ad Remover so the system would take my user ID and my password. Thank you.

Excellent Service by the technician. The technician was patient and thorough. The technician gave good advice on how to increase my computer speed and also how to benefit from the backup program. The technician should get a raise! I feel that these remote IT services are an excellent use of resources as we are living in a technical age where the network is king...

I was very pleased with the knowledgeable and efficient technician who handled my issue. I am always very satisfied with US Tech Support, including today's session. The technician asked the right questions to identify and address my issues. I highly recommend your company. I have been a satisfied client for many years.

Initial system checkup on my computer. Tech performed and evaluated my system and recommended actions I could take to speed up the system processing. Tech also informed me that the actions I perform to keep my system clean were working well and to maintain what I was doing.

Found mouse buttons failed. I was unable to select any program or to close miscellaneous programs that loaded when logging on. Replaced mouse with a spare unit, fixed the problem. Great find by technician. Will purchase a wireless mouse to aid in installation. Great value for membership, very easy to contact and understand.

Fernando was assigned to assist me due to the hacking that took place with at least one of my online passwords which nearly resulted in the scammer accessing money from one of my online bank accounts. I have been working diligently to get all the passwords changed eliminating duplicates and/or weak passwords, but ran into issues that Fernando patiently found solutions.

My computer was slow, and not working properly. I couldn't maintain stable internet connections, including to work. The technician was able to resolve everything. (My boss will be very happy about that.) This technician was fantastic.

I had many questions regarding my PC which he answered also my buying a new pc great help. Explained wear and tear on my pc. Also the age detailed on what I should check when buying a new pc. He put logo for service on my screen. Did not try to sell me additional services.

The printer was working on one computer but not the other one. The technician updated the drivers and uninstalled and reinstalled the printer. After that he found that the printer was on the wrong network, he corrected that and the printer was back online. He also updated all the drivers on my computer, problem solved.

I was hacked and the MyCleanID was ineffective in alerting me. I received a telephone call from my church Pastor asking me about the validity of an email he had just received posing as me. The phishing fraud scheme seems to have failed with over 32 people reaching out to me regarding the fraud. The lack of an alert from my Iolo account is troubling.

Your agent, Jan expertly repaired my computer so that it would repair all 33 drivers. He did a great job and did it rapidly. Thank you Jan for your help. I would NEVER been able to do what you did!! You can bet the next time I need help he is the man I call! Thanks Jan, I appreciate what you did for me. Maybe you should consider for running for president of the USA!!

Great help with all the hurdles. Found best services and plans for IOLO and also help with how to choose best apps from Adobe and Read Iris Pro. Needed help with the sign into Microsoft and the computer itself which would work occasionally. I was very pleased with the results and the help. Both assistants were very helpful.

Problem entering various portions of websites fixed. Jamie took control of the computer and found the problem. Computer now functioning properly. This problem had been an ongoing problem for at least three months. Other technicians had attempted to solve the problem without success, Jamie persisted and conquered the problem. Keep this lady on your staff.

Your techs were easy to understand, spoke clearly & slowly & solved my problem in a timely fashion. Both of them were very professional and concerned about me. I always rec. IOLO to everyone. IOLO was rec. to me years ago by a cyber specialist & I have always been so glad that I took his advice!

All was good. Customer service was nice, courteous, and professional. I got my account downloaded with no problems. The rep was really nice even though I did this download at 2 AM. He didn't seem upset or anything negative. Evidentially a lot of people work on their computers at all hours of the day and night.

Mark ** was wonderful and very easy to understand. He was very helpful and had great ideas. I have utilized U. S. Tech Support for many years now and am very pleased with the help that they give me. I would highly recommend them. It's always scary to use someone that you don't know to work on your computer. With U.S. Tech I feel very confident in their ability.

Mark archived emails off old server onto a thumb drive. He turned on a new computer, for future use. He will eventually import archived files onto the new computer. This took Mark several hours, because the old computer was not very functional and needed a lot of babying. Furthermore, the passwords had changed and needed to be hunted down and he was very patient in the process.

Your tech tried very hard to get my printer to work; however, it was discovered that it was not connected to wifi. Tech was very professional and hard-working. Very nice and pleasant at all times. She walked me through steps but because printer was not connected to wifi, nothing further can be accomplished. She advised me to get assistance from HP to connect to wifi.

Get my drivers program was purchased and Edgar helped install it successfully. Even showed me how to correct some of my other problems with the program. Would gladly recommend to friends to purchase this product since it was handled very well by technicians like Edgar. Also have Elephant Drive and IOLO system mechanic which I am happy with. IOLO VPN didn't work so well unfortunately.

Received great service from your tech spt person. Really was helpful and patient with me as I am not very computer literate. A real pleasurable experience. I will tell all my friends about the IOLO computer service and how great it was when I had a problem. Thank you very much.

I was very pleased with the technician who helped me with my new version of System Mechanic. She showed me how to go through the various features. I have used System Mechanic for nearly ten years but had trouble with the new version of Ultimate Defense. My complaint is with the product itself, not the technician. In my opinion, the new software represents a step backward in user-friendly software. My specific comments are listed above.

Got my Windows 10 speed up and going quick. It's good to have tech support. Without the help from them I could never do it. They make my life better and stress free. I call tech support all the time. They help me with my printer scanner and everything else I cannot figure out.

Could not load a brand new software. IOLO was preventing it from loading. Said it was a bad virus. Tech went into IOLO and let the certain system listing accept the software to be downloaded. It took 5 minutes or less to resolve and he also worked on another program where I had the same issue and it worked.

It appears the system is catching problems before they affect my computer and it gives me a message when it has done so. I am still confused exactly what it is doing, but I'm pleased as long as my computer stays virus free. I would prefer to get a monthly analysis of what the program has done in order to evaluate continuing using it in the future. Would this be possible?

I checked my system mech. Showed anti virus disabled. Emmanuel fixed the problem and was very considerate and nice,. I hope I don't have this same problem popping up again and again. Emmanuel mentioned I need more Ram room. I will be checking in to that... Thank you.

System Mechanic reported an infection that was blocked (named LNK/ABRISKHSBO-2) and said it had been quarantined. Strongly recommended a full system scan. I called US Tech and requested the same. The initial tech person carefully walked me through all the steps using System Mechanic on how to perform a scan. I found this very helpful.

Your tech was very helpful and was clear in his speaking, and resolved my issue. He tried a few ways to fix the issue and also warned me if one didn't work then I may lose my document. But he was able to save it all. I don't know what else to say here. Thank you for your help.

Very well satisfied with service provided. Tech was able to identify problem quickly, walked me through all the steps he took to check and resolve the problem, tested the fix a number of times, questioned me if I needed any additional services. He was very kind, understood easily, very nice manner, polite and respectful. Worked quickly.

I have been very happy with this program. It seems to eliminate any issues and all is good. I run the program to ensure it is active... Seems there are no issues with the program. It does what it is suppose to do.. The scans are verily fast and effective.. I appreciate using it.. Thank you.

Needed help from tech to fix computer. I had a lot of malware on the computer and needed tech support. The first tech timed out so we called again and finish getting it going. We still have another computer with a problem so we will be talking again tomorrow, talk to you then.

Great help and the agent was very knowledgeable. Suggested memory upgrade and kept me on the phone while working. Looked up my memory capacity and saved a screenshot. I recommend this service. Computer is faster now and pop ups are gone.

Being elderly and not computer savvy tech set up a shortcut program to get into my picture file. The tech went out of his way to clean many files I never use and open up more storage to load more. The tech said it would take up to an hour and he found the glitch within ten minutes.

Changed administrator and removed several malware items along with numerous other trash items. This computer had not been "cleaned" in several years and I am pleased with the expert service and cordiality of your expert staff. I will definitely recommend your service to others. Thank you for your assistance. Bruce ** February 4, 2024 **.

Tech was very helpful. Explained what he was doing and how long it would take. It took hours but, he kept a good attitude and got the job done. If I could get the same tech, like a dire line, I would call again, I purchased the software today. Money well spent. I'd do it again.

I have had good service most always with the Tech providers. However, I object that every time I call for assistance....I am approached with another sale! It has come to the point that I do not want to call when I truly need help because I know I will be approached to purchase more and more. So sad.

Unable to find correct drivers for Canon TR8600. Was unable to scan. Tech was able to find correct source to update my printer and get scan to work. Very efficient, knowledgeable and very polite. System Mechanic has helped me many times with different problems. Only ones I trust with my computer.

System mechanic failed to function. Fernando, the tech service person knew what was wrong very quickly and repaired the problem. He also took the time to correct another problem I had. The service was very efficient and professional. I am pleased with the service of Iolo tech service persons. All have been very helpful. Thanks to all.

Jobell L.was extremely helpful in recreating a folder that was deleted. She was patient and very knowledgeable. I do not have anything else to comment on so I will just keep writing that I am very pleased with the service I received. I am very happy with the service I received. I am very happy with the technical service I received.

Tech support was outstanding in cleaning a virus from my computer and improving its performance. Was very pleased with the expertise and professionalism of the tech assistant who helped me. I'm very pleased that I purchased this to keep my computer healthy. The person who assisted me was very polite and patient.

Edgar was extremely patient with me. I have a vision problem, coupled with my minimal computer skills, Edgar had his work cut out. As noted above, he was never short tempered with me, but exhibited extreme patience. I was lucky today because not all operators are as easy to work with. Best of all, my computer benefitted as well. Hopefully it will work as well as Edgar intended.

Problem is as indicated in the Subject field. Fields required by System Mechanic v24 for access to the incinerator option did not open online when attempting to activate the incinerator function. The problem appears to have been resolved quickly, and There is no further information to include in this description.

My computer sometimes freezes without reason, takes time to load upon turning it on, and needs help getting an internet connection fast enough. Fortunately, Josh found no viruses after running some tests. He continued to diagnose and then updated my computer as needed. He was very professional, knowledgeable, and courteous. Great job!

The System Mechanic program kept showing the antivirus disabled. The technician deleted and reinstalled the system mechanic program. She did a wonderful job and kept me informed as she did the work. She waited until the computer restarted and everything loaded in to check if things were working correctly. She was very helpful.

The person who helped me did an excellent job. However, I had to wait two days to get a technician who could help me. The person that took down initial information gave me a ticket number but that was closed out. I talked to another person and she gave me the same ticket number which didn't get any action. I called again and got a different ticket number and got help after several hours.

Questions about apps concerning use of my smart TV with my newly acquired subscription to Crave. I feel that the assistance I got was very satisfactory. Macky's advise was very good. He was patient and helpful throughout our conversation. The experience was satisfactory overall. I was appreciative of all his assistance.

After screening, the number of errors was too large that I would not have time to correct. I don't think some of the documents shown have any security issues. This has nothing to do with the U.S. technical support assistance I just received. Their support was excellent.

Not receiving email on my computer all of a sudden. Person helping me was very knowledgeable of the issue that I was experiencing and courteous to me. Problem fixed and I'm very happy with the work that was performed. I would definitely recommend your services to others. Please keep up the good work. I appreciate it. Thank you, Chuck **!

After a long troubleshooting session, I discovered with the support person, Joebell, She even tried using an earlier version of the printer driver at my suggestion and we could not get the printer to work with my laptop. So, time to buy a printer. That the printer is no longer supported by the manufacturer for Windows 8.1 and I have to buy a new printer compatible with Windows 11.

Because I had too many computer fighting apps and junk, the anti virus for my System Mechanics would not take. The tech support removed the excess apps and junk from the computer with my permission. The whole process only took about 50 mins. or less. Now everything as far as I can tell is running like clock work.

I had technical issues with MyCleanPC and it was not functioning. It would just blank out. My computer was having problems that I could not clean up. It was just as if things were blocked out, but thanks to the technician that is corrected now. The technician spoke clearly and he (the technician) explained why he was doing things to correct the problems I had.

Overall computer update and scans. Jan was very helpful, patient and knowledgeable. It was a pleasure to work with him to clean my computer and to speed it up. I would like to recommend that he should be rewarded for his fine work. His knowledge is astounding and remarkable. His phone manners are relaxed and pleasing.

My security cameras kept going offline. After an hour I learned how to change my internet password. However, I could not get my security cameras back online because my vpn prevented me from updating my password. I thought that my computer and laptop were compromised. So reached out to Suppport.Com for assistance to clean up them up.

My Outlook was not working and my ISP and MicroSoft could not correct it but MACKY FIXED IT ASAP! I was very frustrated after 2.5 days trying to correct the issue and remembered I had used My Clean PC several years ago and our finances required I give it up. But YEAH it worked!!

Tech was very knowledgeable and polite. Easy to understand and friendly. He completed the tune up quickly and gave me some pointers about increasing the network speed for download and upload. Everything else was good. That is what I want to hear. I am all out of things to say. Thank you!

The volume control on my desktop stopped working and I had to use Settings. The technician, John **, corrected the problem quickly and also gave me a quick tutorial on how to deal with such a problem in the future. It really helps when a technician clearly explains how non-techies like me can handle such problems.

Extremely Professional and answered all my questions. I truly appreciate the time take to understand my problem. Best in class, I Would like to speak with someone like yourself every time that I have IT issue. He helped me in every way possible. Can't express my gratitude. Thank you.

.net framework update and antivirus scans remote assistance problem was BSOD and annoying repeated restarts. Was informed about possibility of bad video cable. Will check it if continues. Acer monitor may be proprietary generic model. I see that there are two different main boards listed online. One with HDMI and one without but no info on generic or reasons why the same model number with different features.

The tech removed the old "scanner" icon that was supplied to me and added the contact icon for HP. This fix made it possible for me to get then I was able to get the scanner to work using the link on their home page. I was able to add that new icon to my toolbar and it tested perfectly.

Also needed to renew my Elephant drive. She recommended more space. All was accomplished. It was renewed. And Edgar just called to make sure it was up and running. Life is good. Problems fixed.

If you need compute help, I highly recommend Jan {John}. He was very professional and extremely capable in handling all of my concerns. I could clearly understand all of his instructions that will enable me to keep my computer running at top speed. Have a wonderful, fun packed amazing evening. Good bye everyone at Oloe.

My computer shut down during a webinar today, and I couldn't get it back up after several re-boots. Emmanuel helped me fix it by holding the power button down for 15 seconds to totally turn it off. Then we turned it back on and everything was fine.

Tech support, Macky, was very helpful in fixing and cleaning my computer. Very easy to understand. And he answered all of my questions. I would recommend this product. I needed to know about updating my computer and he said that there is not any problems with my windows 8. He said a lot of times you could have issues with updating after making the change.

My eset program kept trying to eliminate MyCleanPC which wouldn't let it download properly to run. Nathan fixed the problem and both are running fine. Also he eliminated some malware that was hidden. He spent almost 3 hours which I truly appreciate. I can now use my computer easily. I need the faster speed to assist with my sewing downloads. Very grateful.

Very helpful and friendly. They have always been able to help me with any problem that I have run into. I have used them for more than 8 years and have been very satisfied. I have recommended them to friends and fellow workers. Over the years they have set up new equipment and solved problems with some connecting problems with my internet company. Thanks for always being there for me.

Could not register as normal user or elevated user (Administrator). Called tech support and discovered a solution is to disable the VPN before running a CleanPC scan until a fix can be determined (Detect VPN during installation and open a secure port through VPN). Technician did a good job of troubleshooting.

This was GREAT - have been with USTech for over 10 years and this was one of the best techs I have had. He was easy to understand. He knew what I needed and took care of it. I am happy USTech is in my corner. I have been frustrated over the past year or so as it seems like the techs only want to sell me something but not this time. He asked me what I needed and then took care of it.

Printer was used and when plugged in and ran setup it would not connect properly. Marvin fixed the problem for just a few days. I could not tell it was fixed due to the blinking internet light. Fernando has it printing with a solid internet light. You guys are amazing. I love this service.

Computer is old and running very slow. Josh was very nice, professional, and EASY TO UNDERSTAND. I haven't tried using it since the tune-up, but I'm very happy with the service I received. (The person I spoke with at Customer Service was difficult to understand and I was afraid my service tech would be the same experience for me.)

Mark did a super job in correcting my computer issues and explaining what and why he was doing each step. I really appreciated his knowledge as well as the exceptional customer service. Mark also answered several other questions I had as well as demonstrated the info he was providing. I would consider Mark to be an outstanding employee.

Rainniel ** was professional and solved the problem quickly. I would have given 5 starts but this is the 3rd-4th time I have had to use support to remove and re-install System Mechanic because the "lock" function on automatically update virus definitions turns itself off. I do not use my computer everyday. I cannot understand why the control set-up does not remain set.

It was time to replace old coverage with better coverage. I was scammed through the computer last Spring, and I realized that the protection of the other software company was not there when I needed it the most. My family has been using the security solutions available through your company, and they feel very secure. They connected me with you, I am delighted to be protected by System Mechanic software and tech support. Thank you, Nathan, and all of your team!

System Mechanic would not work. I talked to three people that tried to help but no success. Finally Noel called me and we did a computer control and within about five minutes I was up and running. Thank you Noel.

The product and level #2 technician who worked very hard to completely solve my problem helped make a frustrating day a good day. Thank you Pedro!!! It is very important to have quality service especially these days and I now feel that my private information is more secure than it was before with other programs. Again, many thanks!

My email box was filled with 365 messages. It was resolved by tech. because the wrong email was listed as the inbox. He also restored my NordPass account and assured me that I was using my iolo Antivirus and Performance scans correctly. My first call to Alaine found her to be helpful as well as she recorded my concerns correctly for the technician to respond to them when he called.

The tech was professional. He was also friendly at the same time. He did get the problem resolved to date. Hopefully, it is a permanent fix as had the same problem before, and was fixed temporarily. Also, he answered all of my questions. He also asked if there was anything else that he could do for me.

Took care of the problem 123. You guys ae awesome, I remember one time my computer would start. I called for help. The tech ican came and called me to me what to do. Was very clear in what he wanted me to do. Took care of the matter and found out what the problem was and fixed it and also cleaned my computer of any viruses or malware.

My assigned Technician was wonderful! The remote feature made it so easy for me the customer and tech alike. As a long time subscriber its nice to have software to assist me in keeping my computers running without hic-ups. I am very pleased with System Mechanic software. Very thankful for your knowledgable employees.. Keep up the good work..

Issues GONE. Problems SOLVED. The technical assistant was very helpful. Computer works much better now. I am very satisfied with the service I received. Everything is GREAT now. Yaaay! Hopefully this will keep everything running nice and smooth for a while. MUCH GRATITUDE!

I had my account number stolen and used fraudulently. I really thought the service would have picked this up. I learned after, that this service does not provide that type of service. I tried to add some other family members to the service, but I never see any way to check if it is working for them.

I have had a few problems which the technicians handled swiftly, politely, and professionally. I have had some other problems I have had taken care of but can't remember exactly what they were right now. They are quick to give little tips that I write down and have used. A special note goes to Jeremy. He is a great tech, friendly, listens to your problems, and is very helpful, and very professionally.

At a time that I was about to take my CPU to a computer store in an effort to get it fixed. I found MyCleanPC and USTech Support. They fixed it, after five calls to TurboTax support and five calls to Cox Connect. None of them could figure it out. I am happy.

Qbooks would freeze and not install. Technician, Pedro, was able to get Qbooks to install. He was very patient with me and worked diligently to get problem resolved. He was very professional in his presentation and in understanding the urgency of my problem. Highly recommend Pedro .. 11 stars. I was not offered any incentive to write this review. I highly recommend USTech Support.

Technician was very helpful and kind. He took time to explain what he was doing and made sure that I understood what I needed to do, if problems come up with any of the drivers. He also gave good advice about Windows updates, I appreciated the fact that I did not have to wait days before getting the matter taken care of.

Trouble with additional activation on my wife's laptop under a home license after success of original extension of license on my home PC. Although the correct email and activation key were entered there was a repeated error 6 that regular tech support was unable to address. Even with remote session activation initially failed, and it failed again after turning off VPN. After further escalation and me being free it was resolved. I was called back and informed it was an issue of protecting the license/activation key. The separate issue of updating my account email address was successfully completed.

This has been a real issue in the past when Outlook wouldn't link up with AOL, causing a lot of problems. Most people (techs) refused to understand the issue but my latest tech support person was fast and experienced. He also helped reset my Elephant Drive and taught me a lot along the way as to how to select files and add to the backup, which to me is super important.

There was a game that would not load. It went into a reloading and reloading of the game. It was the antivirus program. It was seeing the game as a virus. The tech added the gaming program in to the antivirus program to exempt the gaming program as a virus and that allowed the game to load.

Mark Jayson ** from US Tech Support is an Efficient and Fast Worker. He is a good communicator and he is very pleasant to talk to. He installed my iolo VPN software quickly without undo delay. I will recommend US Tech Support to anyone who needs Tech Services in the future.

These two techs were absolutely great, give them a raise and do NOT EVER LOSE THEM! Both worked as a team to resolve my issues completely! I have always told others of your products and their complete tasks as well as the security you provide. Thank you again for your assistance. Bob

I was amazed at the intelligence that Jamie had about my issue. Her comprehension of my issue was so helpful to get to the BOTTOM of the problem. Lots of teamwork between us. She is an awesome technician. I had to go back and forth with the internet provider which is my phone company to get to the realization of this whole problem. Waiting on a new modem to arrive on Monday. My experience with technicians have not all been this good.

Jamie was very professional and kind. I'm in my mid-seventies and not confident with it issues. However, she walked me through the steps I needed to perform, so she could reinstall iolo system mechanic. Once she uninstalled and reinstalled the program, she updated antivirus software and I'm up and running. Thanks.

The first install did not work well, the second one worked. I was trying to get the scanner driver to work with a program in Windows 11, but it would not work. Jamie verified that it was an incompatibility problem. She reinstalled the printer with the Windows 11 drive and it still would not work so we know it is an older printer which is incompatible with Windows 11.

Check and cleaning my Dell laptop. Been with USTechSupport for many years and very happy with the service. They are there everytime I need them and do a very good job. Will tell my friends if ever they need service on their laptop etc who to call because they are very good on the service.

Had problems with my computer and called. They fixed it with no problem. Highly recommend this service to anyone who needs help or just needs their computer checked every now and then to make sure it is running smoothly and safely. It is a good idea to have it checked once a month and that is what I am going to try and get into the habit of doing. The techs are great at their job.

You guys are excellent. Thank you, you did exactly what we ask you to do and you did it in a good time. We are very satisfied with your service. Fernando was very polite and it was easy to understand him. We would recommended anytime your service to our friends and family

I bought the subscription for $19.95. I thought it was for the actual software but it wasn't. They charged this amount for their 'services'. I immediately canceled the subscription. I still didn't get my refund even after several days of requesting. This software is a scam, it doesn't work. They only want money.

Service technician John ** installed "My Clean ID" on my new DELL XPS 8960 Desktop Computer. He then explained the functions of the "My Clean ID" program to me. He also gave me information to look up information should any questions arise. Also reiterated that I can call for information when needed.

Technician checked out my computer. He ran tests, got rid of unnecessary files, checked for any problems, got rid of any unnecessary cookies and gave the computer a good tune up. Computer now runs faster, and he corrected an intermittent lock up problem.

The USTechs always do a great job keeping my Dell computer going when it gets slow or has any other problems. I know their experience will find whatever problem is causing the issues and the Techs will be there if I need them again. I really appreciate their help over the past 10 years or more.

Excellent. No one has time to write a composition for you. I have never received such a request when a company is trying to get feedback. I'm only writing this because your technician was very good and deserves to get it acknowledged.

My experience with Josh was a great one. He took the description of my problem and gave me a plan as to how he was going to review my computer system for any potential spyware and give me a call back. Once he did, he assured me that now spyware was located on my device. He gave me information that was helpful, and he cleaned my system quickly and accurately. He followed up with me timely and demonstrated professionalism. I appreciated the service I received.

I contacted your support team regarding a problem installing your program, I was assisted by your technician, Jan **, His knowledge and compassion for your company was astounding! The problem was remedied to my satisfaction and I will definitely recommend your company and technical support team. You now have a lifetime member!

Found that Turbo download is the culprit and is switching the search engine to Bing. Bing does not allow ordering. I don't remember allowing Bing - must have been snuck in when updating something. Caused me to use "Brave" in order to order online.

It continuously runs in the background with my Mechanic Pro. Quality service. Should I need Tech Support, the Mechanic Pro comes with 24/7 help. I installed Pro in two different devices and it helps me feel I'm getting my money's worth. I've been with iolo for 8 years. I sincerely appreciate the Tech Support.

Computer was running slowly but now it's operating just great. The tech that worked on my computer was patient and very well qualified. I'm amazed at his knowledge and the way he was able to work through the problem. I'll continue to be a repeat customer with System Mechanic. I hope you reward such competent technicians as this young man! I will surely recommend System Mechanic to my friends and family.

Great experience with this visit. Technician was very helpful and very patient with me. I would like to be able to request him on my next visit. I hope that this problem doesn't reoccur in the future. I now have this problem on my Samsung G9 phone. Maybe "sync" will fix it, maybe not. I will also try to restore it from a previous backup.

Rapel resolved all my concerns, checked all my concerns. He was more than helpful and polite and concened my computer is working fine now. I am more than satisfied with my tech support by tech. Very helpful, explained everything to me as he fixed problem. He was polite and a gentleman at all time.

The tech Pedro solved my problem and explained everything to me in a simple understanding language and I thank him very much. He showed me things I never knew I even had and I am very satisfied with his service. Thank you. I would highly recommend your service to family and friends. My computer is running fast and secure. Thanks again.

Trouble with the 'sales' team, lieing to me on three different phone calls in as to why a tech person is not calling me back, claiming I need to convert from monthly to annual subscription, that monthly is not a subscription. Obvious they are under much pressure from management to sell, not to provide tech support. I had to raise my voice and demand that a ticket be written for a callback. Once a tech called back, I found professionalism. He was excellent. Apparently, the sales team and tech support operate in two different worlds. I cannot convert to annual because I need to see professionalism from the start. Why the hell is a sales team answering the phones? Is this a tech company, or a sales company just using tech support as a 'come on' to catch callers to sell various products?

Microsoft was trying to upgrade to Windows 11 and I was notified that my computer was not compatible. They wanted me to go through steps I was not comfortable with. Your tech Macky helped very much by taking over and cleaning up my computer. He made this problem go away.