Brother Printers Reviews

ZERO Customer service. The phone line gave an option to call me back in 46 minutes, 4 hours later and I'm still waiting. I called back and chose to wait the one hour and 26 minute hold. Of course no one never came on the line. I will NEVER EVER buy their product and I'm sharing this unpleasant experience to as many people as possible.

ZERO STARS IF POSSIBLE. Do not buy a Brother Printer! I'm not sure there are any good home printer options because they all seem to have the same issues--the hardware and software are both absolute junk--but the most offensive problem is Brother FORCES you to subscribe to their printer cartridge refills. The printer will only run on Brother Refresh Subsciption cartridges that are currently enrolled in an active subscription. There's a computer chip on the cartridges that the system reads via WiFi!!! I canceled my subscription and the perfectly good cartridges were rendered useless. SHAMEFUL!!!!

Brother use to make good mid level printers. I have replaced this $600 ish printer twice. I use their toner replacement service and they can just shut down your printer. When you call to figure out issue you wait for hours, they don't speak English and waste your time connecting to someone in US. I'm still on hold with no solution. I recommend you do not use their services. :(

If I was you I would never buy a Brother copier or printers, they've a very bad return policy. They're quick to take your money but take 30 days to return your money if you'll like a refund!!! On top of that their printers start having a lot of problems after a year or two. So if I was you I'll definitely buy a warranty.

I recently just purchased a new Brother Printer MFC-L8895CDW November 20, 2024 directly from brother Website. I did not use the printer as I was away on travel and started to use it in February 2025. Printer hangs every 10 minutes and it was consistently doing this. I contacted support and the support experience was terrible. The brother website support web site is completely useless and consistently giving errors. Chat took 2 hours to enabled. Suggestion from the support site was completely a waste of time as their suggestion did not even show they read the complaints.

Got a Brother Pinter yesterday. Took me about 20 to 30 minutes to set up until I got to the Wi-Fi connection. Worked on that for an hour. Then I contacted brother and that guy helped me for 2 hours and couldn't get it connected. Finally said I can't help you, said to check with my internet provider. Was a MFC-J1010DW. Took it back today, got a Cannon printer, hooked it up in 30 minutes and was Wi-Fi printing on my phone and tablet. Do not buy a Brother printer. Added purchase receipt and the return receipt.

Subject: Outrageous Service and Practices by Brother Printers. I am absolutely furious with the service (or lack thereof) I have received from Brother Printers. I purchased a Brother printer and subscribed to their ink service, paying monthly to ensure that my printer would have the ink it needs. I made sure my printer was online, as required by the subscription agreement, and yet for MONTHS, I received NO ink! After being forced to run out and buy ink from Office Depot due to their failure to deliver, I rightfully canceled my subscription. Why would I continue to throw money at a service that was not delivering? Now, to add insult to injury, my printer is rendered useless. I keep receiving error messages stating that my ink cartridges will no longer work, and worse, that canceling my subscription has voided my extended warranty!

Brother Printers would get zero stars if that were an option. I have been trying to set up a printer for 3 days. Have tried multiple times to contact customer support. They are truly awful in every aspect of business and tech.

I have purchased and used many Brother's mailing label printers. I recently purchased 2 more for our new warehouse packing dept and had issues with them on day 1. I called Brother tech help # and waited on hold for 45 minutes, when the person finally came on they stated they needed to send me to another dept. It was a 40 minute wait for an answer. After explaining the issue I spent another hour and 20 minutes only for them to say they would call me back. No call ever came. The next day same run around with being on hold for 1 hour and then being transferred to another dept. Only to be on hold another 35 minutes, and 1 hour of absolutely no help. Sending my printers back and going with another brand.

Printer leaves vertical lines, Brother sent new printer, both times difficult to get to print and chat is a joke... I won't ever buy this brand, too much delay with customer support. Calling for a refund for another brand. Even chat support helps more than one customer at a time, but claims it's faster. Not true.

I've been waiting over 5 days for a call back on a technical issue with Brother MFC-L3780 and still have no idea if/when I will get a call back for technical issue (print/scan is blurred). Printer is only 2 months old. Looking to see if the Printer is still under warranty and/or file an insurance claim - total scam!!!!

Just bought a Brother MFC-L8905CDW. Should have stuck with HP. I am fairly tech-savvy, home office, multiple networks, printers, devices, etc... Previous HP All-in-ones have taken less than 30 mins to get functional. It's been 90 mins and I am still messing with this Brother. I challenge anyone to find a number to call or chat for support or service. The support section of their website asks you to input model number, and when you do that, it takes you to a page that has a support section that takes you back to the original support section. Total CLUSTER!! And, I can't register the product because their system doesn't recognize the serial number. Yes, it's the correct serial number and it was bought at legit retailer - OfficeMax. Don't bother with Brother, just buy HP!

I waited 6 hours only to have the customer service person hang up on me after I asked them to take my number down. Their customer service is extremely unhelpful and basically useless. We returned the printer after this ridiculous mess.

I would not buy a Brother printer. I am returning mine and purchasing an HP printer. Customer service was extremely rude. I was told the only way to connect my brand new brother printer is to reset the router at my business office. When I told the representative that I did not have authority to do this, she asked if my boss was working and if not, then it should not be a big deal. When I told her I was not authorized to go into a locked network room and reset a router, she said there was nothing more she could do and the printer would just not connect. Yet wifi works for every other device in our office building. Going back to HP.

I wondered why these printers were so cheap. Now I know. Warning- if you purchase a Brother inkjet printer, it is set to self clean at RANDOM TIMES for some reason that cannot be prevented, worked around, reset, or set to a more convenient schedule for any reason. Our shiny new printer wakes us and our children up in the middle of the night, early in the morning, just randomly, cleaning itself. Even if we cleaned it that day. Even if we are printing regularly.

I purchased a Brother HL-L3290CDW printer in 2022. It worked perfectly—until I purchased replacement toner cartridges from Brother. Because I mostly print in BW (until now) I didn't realize color printing was an issue. Now, the colors are faded and incorrect. I spoke to what Brother laughingly calls an "Ambassador" aka support agent and ran five diagnostic tests. He determined that the toner cartridges are defective, and since I purchased them outside the 90 day warranty, I'm up shit creek.

Like all Brother printers, this one installed at my business in 15 minutes or less flawlessly. I really like it when tech works. This printer operates with native Windows drivers and can be managed through the Brother driver or Windows with no loss of performance. Operating costs are superb. We ordered an extra drum for only $78 good for 15,000 pages. TN30 Toner Cartridges ring in at a penny-pinching $39 a piece good for 1200 pages each so we ordered 4. They are not gonna go obsolete any time soon unlike our old Lexmark which we just retired due to no toner being available at $175 a non existent cartridge. My older HLL3290CDW also works flawlessly being shuttled between Windows and Linux. The DCP picked up our hidden network without effort. There is just a certain tedious nature to inputting network and key but once you get that done, the rest is history. Well done Brother Canada.

Set up instructions and documentation are both archaic and hard to understand. I had a very difficult time getting it connected to my Wi-Fi network. Probably spent a couple of hours off and on before getting it online. Aside from that, printer appears to be doing the job very well. This is day two so, if I experience other issues, I will update.

They have NO customer service. I have tried to call their customer service number to talk to someone about the problem I am having with the new toner cartridge and either nobody answers or they say leave your number and they will call you back.....nobody called back. Now I have a copier I can't use. I will never buy another Brother's machine.

I am one satisfied customer!!! I love the printer that I bought a few years ago and their customer service is epic! I got a new modem so my printer went offline. I called Brother and connected to the nicest, most patient customer service agent. He walked me through the reconnection process. His voice remained so reassuring! This is the kind of customer service that is rare in this world! Thank you Brother!!!!!

Am on hold for more than 39 minutes.... Roo busy on Mondays.... say try different day. How about hiring more people for Mondays? Have to listen to lies about how chat is faster... It is not... buy some other printer.... to save time.

This has been a greater printer, but within the last year Brother has updated the printer software to reject all compatible cartridges. Also, it is interesting that the price of the cartridges is usually the same from any of the major office supply firms and direct from Brother. Smacks of price fixing and restraint of free trade. Not likely to buy a Brother printer in the future if they continue to do business this way.

I purchased my printer April 2023. 1st I could not find any ink so I subscribed to the EZ Print subscription. The plan was so expensive! I cancelled my plan which was not easy to do and still cannot get offline with them. In order to cancel I had to REPLACE EVERY COLOR OF INK CARTRIDGES. This is not right because the ink I had in the printer were not nearly empty but that was the only way I can get my printer to work. I PAID for those cartridges with my plan. Why should I have to throw them away! I will never buy another Brother product again!!!! I tried to contact them but it took me over 45 minutes to get NOWHERE.

I have a Brother printer, about two years old on its fourth ink cartridge. Not a lot of use. It keeps coming up that there is no paper. There is a grinding noise and then the thing stops. The only solution is to fill the tray right to the top, but, when about a quarter is used, the printer stops to tell me it needs more paper. Problem seems to be getting worse. I guess if I have to scrap it, it will prove a pretty expensive way of printing stuff. Really disappointed.

I own a small business and bought a Brother printer for my office after seeing the excellent reviews, reputation, and supposed reliability. I bought this printer a little over a year ago, and I have only used the initial set of Color cartridges, which were supposed to last a long time but as most of you experienced did not last long at all. I need a very important document printed in color for something business-related, I won't go into details, but this form is required for me to collect a significant sum of money for the business. After spending $60 replacing all the ink, the printer REFUSES to print ANY color. Now mind you I have only used the color enough to replace the ink ONCE and it doesn't work. TERRIBLE product design.

Printer didn’t work. Had to call Asurion to get it to work. Took three tries. Printer is only three weeks old. Unacceptable. Second bad experience with Brother. Wouldn’t recommend a low end Brother printer.

I bought one of their top tier printers thinking it would hold up better than the others for a few grand. Well after 35,000 pages the fuser failed prematurely since they guarantee it for around 200000 pages. It got nothing close to that. We have been back and forth with them for 2 months and all we asked was they send the part and we will pay someone to install. They can't even do that!! Save your money and go with a company that stands behind their products.

Compared to Apple and Amazon...the Brother Customer service is the most inaccessible and unhelpful service I've ever encountered. There's truly no way to get help..They direct you to their website with answers to lots of things but there's no contact other than Live Chat. The problem was with my year old printer - BrotherHL-L2390DW. Today for some reason, it came offline. I couldn't get it to connect with the Wi fi network..The display window just kept going to 'set up' and when I finally accessed the Wifi option it stated 'connecting to WLAN' and then quickly flashed 'no access point...press OK'. I couldn't get any further with it.

I had a earlier model Brother ink printer that I had good success with so when it was time to buy a new printer, I stayed with Brother. Well, something has changed, my MFC-J895DW printer is programmed to tell me the ink is out when it is not. I can print black for weeks then try printing in color and many times even with light use of color, it will tell me I am out of color ink when I am not, resulting in shutting down the machine until you replace the cartridge that still may have 30% or more ink in it. Today when printing only in black, the printer decided to tell me I was out of Magenta when I was not. It shut my printer down until I replaced the Magenta. When chatting with a Brother specialist, they pretty much admitted they do this to try and force you to buy their brand. I am suspicious that the Brother ink does the same thing because they choose to use a non-transparent cartridge so you can't see if it is really empty or not.

After installing the printer on my PC, I downloaded and installed PaperPort14. I cannot find the program on my computer. I've repeated the installation a couple of times but still cannot find the program.

I purchased a Brother MFGC-J4535D about 2 years ago. It has been a good printer until recently. It began printing blurred. Cleaning the printing head only temporarily worked. After explaining this to Brother they stated there was a problem with their cartridges and will be sending me new printer cartridges, which would solve the problem. Two weeks later I am being told they are on back order and it will be 2 to 3 weeks before they come in. Brother can't even get their own cartridges. They don't contact customers regarding back orders, you have to call them and all you get are excuses. Very poor consumer service.

I needed to replace my previous printer, which was an HP I bought at Walmart a year ago, because I needed something that would handle more paper. I knew Brother was a major brand, but I had never used one in all my years of working from my home. The major issue I have is that it will stop printing on a regular basis for no discernible reason. Then the next day, after doing nothing to try to 'fix' it, it will start up again. There is no way to get technical help from a live person. The primary resource is the online manual for the product. Because of this unreliability and lack of one-on-one tech help, I would not be able to recommend purchasing any Brother printer product.

MFC-J6535DW Printer/Scanner/Fax. This machine has been a piece of junk since the day I brought it home. I wish I had returned it when I had the chance. EVERY SINGLE TIME you try to print something you get a different error message - no paper in tray 1 when the tray has paper, no paper in MF tray when the tray has paper, paper loaded incorrectly - no it isn't, reload paper and insert tray 1, paper size is incorrect, reload paper into MF tray, clear paper jam - there isn't one, OVER AND OVER AND OVER. When you clear one error it just displays another one, then it repeats them all over again. I will NEVER buy another Brother product again. I'm going to buy another printer - NOT A BROTHER - and the Brother Printer will go into the trash bin for Tuesday pickup.

I wanted to return my used toner cartridge for recycling, which Brother claims to do. The new cartridge contains instructions to go to their website to get a mailing label. The website, which is incredibly slow, would not let me log on and when I tried to change my password, the "Submit" button was dead. I tried to find a phone number, but the page that tells me the best time to call, doesn't include a number, nor could I find a number anywhere else on the site. This is totally unacceptable for a company that holds itself out as competent and consumer-friendly.

Unlike previous 3-pack LC101CL color cartridges I’ve bought, these ones don’t have the plastic locking seal device. The last pack bought last week ran dry during the cleaning and alignment process so I was unable to print a single page! I returned that pack to Amazon and replaced them with a second pack. The new pack is already 1/3 used before printing even a single page.

I know how to use my hands, so I bought a ink kit to fill up my cartridges. Thing is I filled them up, they worked fine, but the small chip on the cartridges just said "hey you've been printing more than I'm supposed to be able to provide... Sooo nop, I'll block this cartridge". So I couldn't print anymore even though the cartridge was full of ink. But at this point, I do need to print, so I will buy a "machine" that can reset the small chip on the cartridge. Google ;) Brother... Sell me something good, refills for fair price, and you'll have me as a customer for life. You're greedy, you lost me, and many others. Bye :)

I purchased this printer online from Staples.ca and was quite happy with its performance. But when it ran out of paper I refilled it correctly and the light said it was ready. But when I tried to print, nothing happened. It was three days after the one year warranty expired. No explanation. I checked that there was no paper jam and it was all fine inside. I had not even used up the ink in the drum provided, so it had not had very heavy use. But since the warranty was expired, I had no choice but to take it to electronic recycling and order a new one.

On February 4, 2022 I contacted brother tech support for help. We went through various extensive troubleshooting efforts to no avail. The tech told me that he would send me a link to send a copy of my warranty but failed to do so. When I contacted Brother support they have no record. The support tech I had previously spoke with nor any troubleshooting efforts and insisted that I go through the steps all over again. I explained that at this time I could not physically go through these steps. I also told the tech that I had warranty and yet nothing has been done to rectify the situation. They put you on long holds and do not show any compassion for customers. I have been with Brother for a long time. Very dissatisfied with the service they offer now.

Both reps I talked to tried to be helpful but neither was knowledgeable enough to solve the problem. When I searched on “driver unavailable” I quickly saw that the driver needed to be updated and was able to do that in minutes. This is something any rep should know about. And it doesn’t inspire confidence when there are long silences while the rep is looking through the manual.

That leaves me with trying someplace in California. Whatever you are buying, purchase it from a company that actually has a real support network in place to keep their products operating.

This has been a great printer for 7 years, although with little use (~17000 pages). It now has a damaged fuser roller. Brother will not sell "internal parts" to the public. My nearest dealer is 80 miles away and this printer is heavy. I am competent and will repair it myself. But Brother will not sell me the part or provide documentation. I will be repairing it using third party spares and a manual that I found on the web.

We purchased a Brother's HL-2395DW. Our kids are at home on online schooling. Today I went to scan homework. The scanner did not work on my computer which was set up to the printer, my husband which was also set up the printer. We then tried 4 other computers a mix of Apple and Samsung and Asus. None of the computer worked. We then called Brother's support. The support is offshore and we were told to pay $100.00 to have all our computers scripted to work on Brother's HL2395DW scanner. We declined and returned the printer. It is my thoughts that Brother's hired computer programmers in India to program people computers for an additional $100.00. I do not recommend this printer. I purchased at the time of purchase the extended warranty. The Brother's offshore tech person told us the warranty does not cover the scripting of our computers. Buyer beware. Do not buy.

Got the printer home and set up. Attempted to configure wi-fi set up. Machine found the network instantly. When I entered the network key I was stopped after 8 digits. Looked everywhere in the manuals, forums, YouTube, you name it, nothing about field length for the password. Had to wait the weekend to contact support just to be told, eventually, that I have to change the network key ON EVERY DEVICE I OWN, because the printer only takes 10 digits. No, IT ONLY TAKES 8. Why would you make a system with an 8 digit max password file? Ridiculous!

I have owned a Brother MFC-L3750CDW laser scanner printer for two years and had been happy with the performance and reliability. The machine was able to accept OEM toner cartridges and worked reliably and economically. After almost 2 years service, the printer became faulty and it was not worth having it repaired so I purchased a new one. As I had just replaced all the toner cartridges I removed them from the old machine and saved them to use in the new one.

I like my printer (MFC 2750 Ldwxl) overall but was having problems with set up. I called Brother customer service and was clearly speaking with someone in India who diagnosed my problems as being caused by spyware on my iMac. I was then transferred to someone else (clearly in India) who gave me a hard sell on some reputed "network monitoring" service through a company called Axiom. They wanted an immediate payment of $299.99 for a year’s worth of some poorly specified monitoring. I declined their offer and ended the conversation. Never got a resolution of the problem I originally called about. I don’t know if Brother is aware or concerned about what happens to their customers who call for assistance.

Do not buy this printer, and maybe not even this company line of printers. While the printer may not cost you much to purchase, where they get you is the ink. Now, if you just need to print a few copies and then don’t plan to use your printer for a few weeks or a month or two, the cartridge expiration date will kick in and you will not be able to print unless you buy new cartridges. Also, should you want to save money by just printing with black ink, it won’t let you do that either; you must replace the color cartridges as well if they are empty. Even if you print all of the time and you don’t get messages to replace cartridges that have “expired” but still have ink, you will be replacing black and color at the cost of about $90 every time. The company warns you not to buy non-Brother cartridges, of course, to keep you on the intravenous drip of ink supply. Buy another brand name.

So I work for a business and we have to replace our Brother Printers every couple of years. Customer service needed one (after only 18 months) so I ordered her the HL-L2320D, the same as the last one. I ordered it on Nov. 4, 2020 and didn't receive it until Dec. 14, 2020. Our business closes for most of December so she didn't even use the printer until January. Since the first day it printed it had a quarter of an inch white line down the right side of the page. After dealing with it for a few weeks the CSR changed the toner thinking that maybe that was the problem, it was not. I called and held for 45 minutes waiting to talk to someone. After explaining the situation I turned her over to the person having the issues. They spoke for almost an hour. The Brother rep kept giving her things to try and nothing worked.

The title says it all. After wasting time to put enter a question on their "chat support", waiting for an hour to get one of their support persons to come on line, I simply went to another area on the Brother site and entered my question. I received this: "Thanks for submitting your question. Use this reference number for follow up: #201228-001305. A member of our support team will get back to you soon." No one ever replied. I then sent an email outlining the issue, but that was bounced back as "non-deliverable". There is no option for phone support, either. I had signed up earlier for "E-news" from Brother, with a Promo code with 15% on any purchase, however once going through an online purchase, the Promo code was not recognized. This company may sell decent products, however a big portion of any product is customer support. Brother has NONE.

I cannot tolerate my Brother printer. Approx 95% of the time that I go to print something it gives me trouble. I now dread printing! I have to do battle with it and I have come to expect this each and every time. Not allowed enough words to describe all the problems. I just ordered a Canon and this one is going to recycling. My old Canon worked for years with minimal trouble. IMHO this one is a piece of junk. Very disappointed!

Unable to use new Brother Laser multifunction centre, can’t get it working after installing required multiple drivers for it. I have never before seen a product that requires multiple drivers. Biggest disappointment is that in Canada, I’m unable to get customer service, Brother Canada has large building at 175 Westcreek Blvd in Brampton, 21km distance from me but they only push sales and don’t provide after sale support for new products. Very disappointed as I can’t do anything with a new out of box Brother unit. I have to throw this unit away as I’m unable to get it working or get any Brother Customer Support. In the retrospect, now I see there was a reason Brother units are cheaper than other brand names and I got exactly what I paid for!

My MFC-L2700DC printer we had just changed the Drum 2 months ago. I am trying to print and keep asking to Replace the Drum. I called their customer service 1-877-276-8437 3 times because the call dropped every time after waiting for over 15 minutes. They give an option to Chat help online, but the website does not show that option. They are using the Covid-19 as an excuse to long waiting but it is just an excuse since Covid-19 does not transmit over the phone.

I am a licensed attorney to practice law in the State of Arizona. I have had three Brother MFC machines over the past ten years. In my most recent machine, I receive a "replace toner" notice and my machine shuts down entirely. I find that odd, because I calculate my use. I print thousands of pages a year. One time I saw an article on how to "by-pass" the replace toner notice online. Indeed, my toner printed an additional 1500 pages with no interruption. I feel this is designed to force customers to purchase new toners at $90 a piece when they aren't needed at all. This comment is angrily written today, because for the first time in my life, my entire machine shut down and it says "replace drum." I went through this before. I used an online article on how to bypass these warning. I've done it and one drum lasted an entire 1.5 years with no issues at all.

The printer when continuously online/plugged in will self test and self update. When this happens the print cartridges are affected by using ink whether color or black with each update. When one of the cartridges is emptied by this process it must be purchased in order for any other cartridge to work/print. When calling customer service they confirmed our findings. Which means they are profiting through their greed by their updates programmed into the printer. This is not only an inconvenience but more unnecessary money out of our pocket. I'm not sure all printers work this way or just Brother printers but I can tell you we will never buy another Brother printer and will spread the news.

Always find excuses not to cover parts under warranty. When I had a problem with my first printer & the authorized dealer told me it's a fuser problem & it was less than 1 year so I called up to get a new part & they find 70 excuses not to be covered under warranty & now I had the same situation with my new printer which I made a big mistake to buy from Brother again.

I have had this printer for a few years and it has been a very miserable experience. Even when printing in black, even grayscale, it will make you replace color cartridges that are low. It always wants you to put paper in the multipurpose tray when you have the settings for tray 1. It has very old school software. It forces you to have a time and date stamp in the file name when you scan to your computer. I would not recommend this printer.

I have a Brother MFC J885DW all-in-one printer and have had nothing but trouble with the ink cartridges. I seldom use the printer and when I tried to use it, it indicated I needed to replace two ink cartridges. There is still plenty of ink in the cartridges, but it will not print. I always use the Brother brand replacements and print about 5-10 pages when it indicates replacement of ink is necessary. Terrible waste of money buying cartridges.

Bought this because my Dell printer was out of date. Needed something to store digital faxes and scan documents. Started out OK, won't scan document over 5 pages (I do medical documents over 60 pages). Now it will not connect with my computer, checked ports firewall... this thing is useless to me. My Dell does more even though it won't store faxes to my computer so I don't have to print everything including junk.

First, Brother has no support. If you want to go beyond FAQ's and community Q&A, they direct you to a 3rd party which will charge you to answer your question. I got through most of the problems, but I constantly have trouble with the PC not finding the printer. At first I thought it was because it went offline if left standing too long, so I turned it off and then on every time I wanted to print. That worked for a while. Then I found that sometimes I could not print from a normal program but could print from iPrint and Scan. The iPrint said I needed to download the drivers. That should have been simple but it wasn't. Then iPrint still couldn't find the printer and I had to enter the IP address. Then it found the printer and printed the docs I had previously submitted. As everyone said, it is not a photo printer and tends to exaggerate the pink. Other than that it prints fine, if the computer can find it. I'm ready to throw it out the window.

I have called recently to the support at Brother concerning my printer losing connection with my laptop. Instead of telling me to restart my wifi and setup wifi connection, he suggested to buy a package of updates for my computer to adjust to the updates of their software. Totally false when I realized that I just had to reconnect the wifi. Would not buy this product in the future with this type of support.

I bought a printer in October 2018. It worked fine, no complaints. One day, out of the blue, the printer shut down and stopped working. I tried moving it from the office to another room, still didn't work. I tried contacting customer service by phone but I couldn't find their number. I ended up chatting with one of their customer service representatives. They couldn't help me, they said I needed to replace/buy a new one. I cannot believe that the printer broke after only two years. It's ridiculous. Worst purchase ever. Worse customer support ever. Never buying anything from Brother ever again.

I have bought this MFC-J2320 Inkjet in 2017 and since then, I have only had troubles with this printer. I have used it only sparingly (weekly prints) because it gave me so many troubles from the start. The printing was noisy. WiFi never worked properly. With every restart I need to re-enter WiFi details. Even when the printer is off, it makes weird sounds at night and for someone who has my bedroom next door (It's a home office) it has been a nuisance. The printer guzzled ink. Never gave even 20% of the efficiency it promised. The quality of print steadily declined. The scanning worked fine but it could never save it through wifi, using a pen drive was necessary.

I spent 350 on a printer and it's a piece of crap. The printer doesn't cancel print jobs. Days later every time I turn it on it is printing something I have tried to cancel. I cancel it, it stops, then it starts printing again randomly. So much paper and ink has been wasted. Who knows when this thing will start printing, it has a mind of its own. And I didn't press print multiple times or anything, it just does that. I will never buy the Brother brand again.

No support HL-L3290CDW. This printer worked well for 598 sheets and then "no toner" came up on the led display so, naturally, I went to Amazon and purchased all new toner. When the new toner arrived I installed them and the problem continued. I contacted Brother support (which is only online now and slow) to be told that unless I purchase another set of toner from Brother, there is nothing they can do for me as the ones I now have might be defective. Then when I asked if I did this and it still didn't work, would they replace the printer only to be informed that Brother still would not. This is my first time buying a Brother product and shall be my last.

There are so many buttons, features, and modes it's utterly confusing for the average consumer. You must connect it thru bluetooth, that needs a password hidden in the owners manual, or it must be connected thru wifi, which also needs a password hidden in the owners manual. I searched high and low thru the manual and found several codes, that did not work. None of the codes were even labeled correctly, it was a wild goose chase with no goose found. The printer won't even let you chose the menu options for the general settings, it comes locked in fax mode and you will ONLY be able to change the fax settings.

They don't take any ownership even within warranty! Garbage customer service, won’t buy any product from this company ever again. Terrible product and terrible customer service. We will take legal advice to deal with this company as it looks like they are very irresponsive to solve the problems.

0a-A Printer SAGA ##### I purchased a Brother MFC-L2750DW as my older Brother printer quit on me. I followed the quick setup Guide and installed it. And printed about 150 pages then the Cartridge was empty. At this point I decide to Register the machine. I found the serial number on the box, then on the inside where the drum/cartridge goes and behind the printer!! So I was certain to have the correct number The printer said “NO” wrong number. I then went for help where I purchase the machine. I did not get any help except given the following phone Number (1-888-404-0505) which I called as I was told it was Brother Support. I then was shuffled to 3 different people to help me register the machine all of which was absolutely useless. In the meantime someone succeeded to sell me a protection program worth $249.95 US.

Printing in color is pathetic. Tan colors get printed as bright magenta. Nothing looks natural and after 10-15 attempts with different settings you will realize that the color "feature" is nothing more than a means to waste expensive ink. I would take a dot matrix printer from the 90's over this crap Brother printer that cost nearly $700.

I opened a brand new Brother printer, downloaded their Wizard program and found the language vague and inexact enough that it forced me to call the help line. The wait was at least 10 minutes, so I logged on to chat. The chatbot asked a few questions to narrow down things and then a pay screen popped up. I would have to pay to get my printer to work. That's when I decided to rebox the printer and bring it back to buy an Epson. I've never EVER been unable to just plug in a printer and after a few keystrokes been printing documents.

I replaced color ink and noted the day I replaced it. I didn't print anything with colors. All I print is black. Less than 2 months later it stopped printing because RED color is empty and Yellow is on its way to empty. I just need to print in black. Why do they make you replace all colors if all I need is black. Not honest. Will never buy Brother again.

Barely a month old DCP-B7535DW. Worked very well for a couple of weeks. Then paper jams started happening on duplex printing. After the first change of toner, the printing has become extremely light and illegible. The toner is original Brother. The company has been slow to help. Three technicians have visited so far. All of them have said the same thing that the drum unit needs to be replaced. All of them have placed a request to have it replaced. Yet the company refuses to do so and keeps sending technicians to re-check, as if they refuse to believe anyone telling them that their product is faulty. It has been a frustrating experience to say the least and I'm one technician visit away from suing them.

The service is very worst and don't ever buy this product [brother printer]. I had buy this product before 4 days ago and I called the customer care many times even today. They didn't even pick up the call and the product is very **. Friends don't ever buy this product.

Just got the printer in the mail. Set everything up, all lights are they are supposed to be. Printer refuses to work... It has spit out a few labels about 5-20 minutes apart from each other! I've been on hold with support for 35 minutes. This company is a joke. Subpar everything!

Printer would not work. Displayed error message about low ink level or unable to detect ink cartridges. I replaced them all and printed about 5 pages and got the same messages again. The printer was 18 months old and the warranty was only for 12 months, so Brother would not do anything about their lousy product. They sell the printers cheap so they can keep robbing you with the ink. I will NEVER buy anything made by Brother again.

After 1 hour and 57 minutes trying to get help installing their printer (that would not install due to corrupted portions in install Cd, and they refused to send another install Cd), and bad files encountered when trying to update their product from their website, they said that they would give me a case number regarding the issue, and instead hung up on me. I had to cancel an appointment due to the extremely long call, and now I am not only no further along in correctly installing their printer, but have now also lost 2 hours of my time, and endured extreme incompetence in their inept tech support people (I was transferred 4 times), and unbelievable levels of stress in dealing with these incompetent people.

Tech support person Joseph on Sep 17 around 230 - 330 PM. The support and handholding he gave thru the fixing my printer problems was excellent and foolproof. He is the best I have ever come across so far in my support needs. Very direct but detailed with an understanding that he has to assume no given know how from the customer side.

My HP printer broke down after about 10 years of service, so I looked for a replacement and following recommendations bought a Brother LC3011 – what a BAD move! This thing is almost impossible to operate – won't accept the standard paper sizes I select and offers no help site for instructions or problem solving. Moreover, loading paper into the drawer for printing is exceedingly awkward because of the design and the fact that the printer's parts are made of very cheap plastic. There must be something better than this...

Hi, I also face the same issue with my printer. I bought this printer 2 months ago. Sometimes it works fine but sometimes it creates issues. Please help if someone knows how to fix this issue permanently.

I had to purchase a new printer ASAP when I upgraded to Windows 10, and it wouldn't allow my trusty Lexmark e210 to work on that OS. I purchased a brand new Brother HL-L2370DW from Office Depot. The plusses: Good price point. Prints quickly and cleanly. The minuses: Toner and drum are separate units ($$$$). Machine's paper drawer sticks a bit when opening. Confusing format for printing second side of paper (facing front, facing up). Tends to jam often with lighter paper stock. Somewhat noisy operation. Push button selection switch needs to run through selections to power off, rather than having a convenient toggle power switch. This unit will have to do until I need to replace it... and despite all of the raves I've heard about Brother, this will probably be my first AND last of their printers...

Printer MFC-J5620DW Ink over $100. This has been a very good printer. I had been buying replacement ink online but wasn't able to find any online today for a reasonable price. So I went to OfficeMax. They want $67.00 for a set of color cartridges and $44.00 for one black cartridge. When I purchased this printer it was advertised as having one to the lowest printer ink cost. No one in their right mind pays $100 or more for ink unless the printer is a professional printer costing thousands. This is ridiculous to say the least. I purchased a new Epson printer for under $100 and ink for under $50. $50 is still a lot to pay for ink but it's better than over $100. Too bad Brother makes good products, but not even WalMart will sell the ink to this printer and the Brother ink they do sell is just as overpriced.

This is my third time with a Brother printer and all of them have failed within two weeks time. Very very poor support system. Brother laser printer ran out of toner. Installed new toner. Never worked again. Bought a second Brother printer that is supposed to do envelopes. Will not do envelopes. About a third Brother printer ran out of ink. Installed OEM Ink. Never print it again. All three over $1,200 thrown in the trash can.

Brother printers purchased outside of Europe cannot use ink cartridges sold in the UK. In my case, Brother tells me to purchase from the USA but has restrictions in place to stop Amazon and others from shipping from USA to UK. This is not mentioned on their websites. After 3 emails, where I specified my unit was USA purchased, they directed me to their website which directed me to buy a cartridge that they later informed would not work on my machine. Bottomline, don't buy Brother if you might travel.

I have purchased Brother printer from Ahmedabad India on 04.04.2018. I have printed 605 copies till now in 1 year time period. I wanted to print few copies on both side. The paper got stuck after successfully printing 3 pages out of 22. I removed the stuck pages and now the display say "Unable to print 0B fault" I called up Brother service center on 22.04.2019 (18 days over) and the staff replied that the printer is out of warranty and can be fixed on chargeable basis.

Purchased a "new-in-box" printer from eBay seller. Error message during initial set-up. Attempted DIY via Web research. Brother customer service referred to repair center. Repair center ordered part. Parts department informed us that "new" printer was actually 13 years old! And, parts availability ended in 2017! eBay seller avoided responsibility; but, Brother took care of us. (Kudos!) Caveat Emptor! [Buyer beware!] Of ANY printer sold ("new" or used) on eBay! Tips from what we learned: 1) Check manufacturer website to learn if model was discontinued; 2) Get serial number from seller; 3) chat on manufacturer site to learn unit's production date from S/N, AND last year model produced; 4) parts are ONLY available up to 7 years AFTER last year model produced. Good luck.

Printer-HL-5200DW. Toner cartridge-TN-850, High Yield. I bought my new printer in December of 2018. A High Yield replacement cartridge came bundled with the printer. My factory installed cartridge (working just fine) ran out 4 months later. I am a retired graphic artist and don't print a whole lot anymore. I installed the new cartridge and it smeared toner on the pages right from the start. My emails to Brother involved a few days of back and forth, which ended in me being told that my cartridge was out of warranty. By one month. I became a squeaky wheel and finally was told "as a valued customer, we will replace the cartridge".

I had bought 2 Brother printers, and even my sister had bought one for her house, and all three had VERY poor wifi connections. Every other device would be connected the internet APART from the printer. For its price, it's not good at all. The colour is unimpressive, the colours aren't bright enough for an LASER printer. The printer slows EVERYTHING down for me when I am in a rush. Work that should take me less than 1 hour takes me 4. Not good at all. Seriously.

My husband and I tried to order a replacement feeder attachment for the one that broke off our Brother Printer. We first went online and tried to find the model number for the part to order it. No luck, spent 45 minutes on the Brother website. The only other option was to call Brother support to try and order the part. We kept getting transferred to different salespeople. Each salesperson that we were transferred to would say they couldn't order it for us because it was a different department. Finally after being transferred 5 times, the 5th person said they could order it if we give them our printer information, so we did. They confirmed the part description and model # etc.... We paid $11. We were on the phone for 1 hour and twenty minutes for this. 2 weeks later we get the part in the mail and it is nothing even close to what we ordered. :)) Such a waste! Don't bother!!!

I was scammed for $300.00. I dialed the Brother's helpline which was intercepted by an Indian sounding person who answered. To make a multi-hour experience, short, I stupidly gave a credit card # to pay for the repair and it 100% caused a twelve day loss of my computer and printer. Microsoft and my cable provider finally have me back in working order but I've lost half of my 450 page manuscript for my second novel. I want my money back and immediate help to re-find the lost pages. I have an acknowledgment receipt for the money which I will share when I'm contacted.

Printers don't print quality pages. I have tried from PC and a Macs. Blurred, different colors, pixelated. Never the right picture. I have spent 10... Yes I am an idiot, 10 hours total on the phone. They have troubleshooted everything. They have misplaced my info countless times. No reference numbers so I have to go over everything again to a different person. I have wasted 100s of pages, and I just need a new printer. This is obviously faulty. But, they won't give me any info on how to replace it. Just a continuous circle of them trying to troubleshoot. I am now out over a $1000. The worst ever. Didn't think a company could be worse than HP, but here we are.

I bought a Brother MFC-8710DW about 3.5 years ago. Had been very happy with the printer, scanning, and copying function up to one week ago. A vertical line was coming up when scanning and copying... but not with printing. I tried a new toner cartridge but the problem remained. I called Customer Support and they walked me through several steps and we did get it resolved. There was something on the scanner glass plate (narrow glass panel to the left of the large glass plate). Cleaned it with alcohol pad and now everything works. This is unheard of to get a company to help work this, when there was no problem with the machine... and they did not charge me anything.

According to Brother customer support, their printers use all four ink cartridges to print a composite black and can't be set to use the black cartridge only. I replaced all of the cartridges so the printer would print, even though I rarely print a color copy. Less than four months and maybe two color copies later, the yellow cartridge is empty and I can't print a simple black ink only page. Additionally, ink from all cartridges is sucked out and removed every time the printer performs a pre-scheduled cleaning cycle. So wasteful, expensive, and unnecessary.

Put new Brother OEM toner cartridges in my printer just 4 months ago and the yellow toner has leaked all over. I paid top dollar for OEM cartridges because the cheaper cartridges proved to be problematic. Well... expensive, OEM seems to be no better. Very sad and angry that my printer isn't printing properly and needs to be cleaned. This is the SECOND time I have had Brother OEM cartridges leak all over the interior of my printer. Never had these issues with my HP printer.

I had an old Brother printer and it worked great. When it was getting low on toner, it would tell you but continue to let you print. The new Brother MFC I purchased will not allow you to print at all. So once it decides that you should replace the toner, it stops printing. No warning. SO basically they are trying to scam you into buying and keeping a bunch of toners on hand at all time. The toner is ridiculously expensive -$75 for a 3,000 print toner and I do not even think you actually get 3,000 prints out of it. Scam. Will not purchase another one. That is for sure.

I would not recommend this product. When I ran out of magenta and yellow ink the printer would not let me print plain black text without buying new colour cartridges. Apparently, when any of the colour ink cartridges reaches empty, a ONE TIME ONLY message should come up on your screen saying, "Do you want to print just using black ink". I never got this message and there is no way to bring up this message again and say yes I would like to print just in black. I know this because I rang Brother's support line in Australia. The guy on the phone said, "Because you missed this one time message (which I'm sure I never got) you need to go buy more magenta and yellow ink." These babies are not cheap - $32 Aussie bucks each cartridge. I have the suspicion this is a rort by Brother to keep you buying their super expensive ink. Not impressed and will never buy Brother again.

I bought a Brother MFC-J491DW printer last weekend. This is not my first printer, but it's the first (and last) Brother. It's going back this weekend. After installing, I had to uninstall. Spent well over 3 hours trying to get this thing working. Had two tech guys over, who do this sort of thing for a living, took them 4 hours, finally got it working. It printed two sheets of my law assignment. I thought it was fine. Next day, turned it on, tried to print, had to uninstall, re-install, printed a few more sheets. Just now, tried to print some more, it's totally not functional. So, back it goes, I'm not wasting any more of my life on this piece of garbage. Their site is useless. You can't contact them through their links anywhere. I cannot recommend this company to anyone, after this very frustrating experience.

I can't believe they let this people do business in USA. They will rip you off. These printers (MFC-l2710DW) are trash, and I have to spend 30 minutes on the phone with them every time I have to replace the toner. I have a business and I lost deals because of this, I should sue them.

I bought a Black & White all-in-one and a Brother color printer for my small business about two years ago. I just recently replaced the starter toner in both units. The issue isn't so much the product as it is the service. So my B&W printer was giving me a low toner warning so I bought the backup B&W HY toner cartridge. I didn't install it right away because the printer was still printing fine. It continued printing fine for another 4 1/2 months. Finally, it stopped printing and I replaced the toner with the new cartridge. After replacing the cartridge it worked but it was bleeding toner on the page. Because it was the holidays and I wasn't working much I didn't worry too much about it until January. I called Brother just expecting to do a couple troubleshooting steps and be back printing again. After an hour of troubleshooting, downloading new drivers and verifying with them that it was a genuine toner cartridge. They told me I needed to replace the toner.

After replacing the first toner cartridge with a new cartridge, the Brother MFC-7840 W printer has stopped operating. It is now permanently stuck in an error state of "Toner Life End". Despite many attempts to reset the toner counter using different instructions, the printer remains useless. It also has network connectivity issues that require the user to use an old router not connected to the internet. Difficult to troubleshoot and hard to use.

I've bought a Black and White Laser printer a few years ago and finally almost out of my second toner cartridge. Not so long ago my printer stopped working so I contacted them through their site. It took about 3 days or so to get my printer working but they were very helpful (This was in Canada). After writing back and forth with them to try troubleshoot the problem, they helped get my printer working again and didn't take any longer than 24 hours before they sent me another email to move forward with getting the printer to work.

Had a Brother printer for years, service was excellent. Got a new one 2 weeks ago, they have yet to fix it. Going back and never again! On the phone 3 times with customer service and then emailed twice. Sent a confirmation that said are you happy with the service you received... I never received a reply to my question. Too bad they used to be good, HP here I come.

Having had purchased 4-5 all in one printers, several using ink and several using laser toner, I purchased 1 then another Brother all-in-one printer, MFC-L2710DW, toner cartridges. Having found I was severely allergic to the toner in the first, I thought maybe it was a coincidence, therefore purchased another. Having the second for less than a month and finding getting the same reactions I proceeded to initiate a return with Brother at the Corporate level. Having spoken to an individual at the Executive level, the reply I got was “We Stand by our Products”, they would not allow me to return my device, only do a replacement. Why would I want a replacement?? Another manufacturer I had purchased the same type of device from, having gone to the Executive level, issued me a return, even though it was out of the return time frame from the retail store where it was purchased.

This printer would be great if it worked properly. This printer jams more than it actually prints. The ink nozzles need cleaning at least once a week and the yield on the ink is terrible. I bought this printer because it is multi-functional, but mainly because it has two paper drawers and the description said the ink is "super high yield." If I try to use the bottom drawer to print on paper that has writing on the reverse side, it will feed through multiple pieces of paper. As for the "super high yield ink," this is a straight up lie. I was excited for this printer but have been truly disappointed since the day I bought it. Do not buy this printer. Very frustrated after spending the money to find out it doesn't live up to its description.

We have had this printer for a couple of years but very low usage - 1,700 pages total. Started receiving Print Unable EC a few months ago and I have not had time to troubleshoot. Started in earnest to try to correct. Appears to be the fan and taking apart the unit will take quite some time. How can a fan fail after a few years and hardly any printing. All parts life are at 100% except drum is 94%. I am guessing this is not going to be fixable at a reasonable price. I have had HP printers in the past which last forever &/or are somewhat easy to fix. I will probably not go with a Brother printer in the future.

The absolute worst warranty process in the world! They keep you on the phone for upwards of an hour with petty little questions and processes. Then they ask for credit card to make sure you return defective printer. No confirmation email ever sent! Called back and waited another 30 minutes while they looked into it. Clearly they try to get you to the point where you give up!!!

I have a HL-3170CDW. It will not print on both sides; it jams. I cannot feed manually; it jams. When I cancel my printing due to a jam, it then runs a "test" which will not stop. It will use all of the paper in the printer, then ask for more, even though I "cancel" the print run both on the printer and in my device manager. I am getting color dots on my pages, dirt on the roller? This is a piece of **. Warning; do not buy a Brother product.

Beware buying "Brother" products. Their customer solution when you run into a problem or are dissatisfied with the product you purchased - is NIL. I bought the HL-3170CDW model laser color printer for a second time because the first one had a problem with the fuser roller burning out within 2 years causing a problem when printing documents. It was not cost effective to fix so I decided to buy the same model as I liked it a lot and hoped it would be a better one. This printer is not cheap and when purchased it comes with a full set of black and color toner cartridges. Well, the second printer I purchased did come with a set of toner cartridges but were the wrong ones and did not work with the printer.

Brother MFC-l2707DW - Previously I owned HP all in ones and they were okay except I felt the ink was expensive. Finally the printer head needed to be replaced so I said the heck with it. I will get a new one. I was impressed by the fact that Brother offered support for as long as you own the machine whereby other companies charge you after a year. So far the machine has impressed us. It is quiet, fast and creates a nice crisp copy. I have used the scan and fax options and again, very pleased with the outcome. I found that this copier was very easy to set up. Before purchasing I made sure it was compatible with Windows 10 so I didn't have any extra work there. So to us, it works like a charm. Glad we purchased it.

Brother Printers, or at least the one I have, is INCOMPATIBLE with Apple Computers and they will NOT refund or replace my printer. Furthermore, I have tried EVERYTHING ON EARTH to make this printer work, including calling customer service probably 12 - 15 times. Each time they have LIED to me. The reason I know this is because I get a DIFFERENT story each time I call. I am FURIOUS. I gave them EVERY CHANCE to handle this honestly. They are CROOKS.

I have used somewhere in the neighborhood of 10 Brother laser printers in a small business & home/personal settings. I been pleasantly disappointed that they would not fail so that I could update to the newest bells & whistles! I will always look to Brother for the latest & greatest. Love the online availability of support!

I have had the Brother HL-2040 laser printer for a few years now and it has proven to be quite reliable. I would definitely purchase another in the future.

This is an easy to use machine that can copy, scan, fax easily and quickly with little preparation even for a first time user. I highly recommend this machine. I appreciate the laser quality too.

I've had a Brother All-In-One Printer for well over 10 years that has had zero problems with faxing, copying or printing. It can scan as well but I have not mastered that since I do not do a lot of it. Would buy another Brother without hesitation if and when this guy stops working for me.

I had a Brother Laser Printer for ten years, it provided excellent service and was 100% reliable. It did require a toner cartridge at about five years, which cost the equivalent of 3-4 ink cartridges. Excellent!

I bought a DCP-L2550DW printer all-in-one. The printer connected to my Mac for printing only. It will not scan, and the printer will not connect to my Microsoft laptop. I am so disappointed in Brother, a company I thought was the best. Ambiguous instructions and instruction that do not work. I tried working with the website with absolutely no help. I guess my only option is to return the printer.

Very good quality printing in both black and white as well as color. I can't see using another other than a portable one that is carried with a laptop, using possibly wireless.

I have a Brother MFC-J480DW and with the larger capacity ink cartridges the ink last like forever and the quality is good enough for me and it's a 4 function printer. It also has the ADF feature and the feed tray holds at least 120 pages and is easy to load. Don't know about picture quality but it's a lot cheaper to use then the Epson I had before this one.

I have 2 Brother printers. Each is over 10 years old. One is a toner and the other is an ink-jet. They still work very well. I have not had any problems with either of them.

Brother printer uses too much ink. And it seems that ink cartridges do not print as many pages as I would expect. Otherwise this is a relatively low cost printer that does what one would expect it to do.

We purchased this Brother MFC-9840 CDW laser printer on the recommendation of a friend in the technology business. He was right. We spend less on toner than we did on ink. We probably purchased "over" what we needed, but we haven't regretted it. We love this printer.

I have been more than satisfied with Brother and have owned at least one of all the big name printers at one time or another. I have three models of Brother now and they have serve me very well with consistent usage.

I have had two Brother printers over the last 15 years and have been very satisfied. My Wife is the Church Secretary and she gets a lot done on a cartridge of ink. We very rarely have to buy Toner, so I'm happy.

Brother is the only printer that I can refill the cartridges. The others count drops and will not reset. Brother measures with a float and can be reset after cartridges are refilled.

My Brother automatically cleans itself and is ready to go whenever needed. It takes about 40 sheets of paper, enough for my uses. Ink cartridges are easy to replace. Has good prices for them.

I have the LC201, the wifi is spotty, I have to turn the printer off and on if it has been sitting idle for a while, but it does work and print well. And the scanner works fine as well. THE real crime here is that the ink cartridges are Empty when they get down to half full, and the printer will not print in black and white if ANY color is empty. And even when printing in black and white, it still uses Cyan, so it is always going empty. And don't worry, the required program you have to download to use the printer, will spam you with pop up reminders about how you need to order ink from them online. I want my old 2002 $20 HP inkjet printer back. Before they started screwing me over on the most expensive liquid on the planet.

We have had it for over 10 years. I love my printer, fax, copier and scanner. I can't remember ever having to have it repaired. My daughter replaces any cartridges it needs, etc.

Brother has a wonderful product and amazing customer service. When I was unable to get my printer to work properly due to an issue with the heads, Brother sent me a new printer free of charge. Amazing!

Every Brother printer that I have owned, lived up to my expectations. I have used HP in the past but the ink runs out too fast, Epson was a good quality printer like Brother.

Overall reliable with good quality printing. Does however, get hot rapidly & difficult to find the proper colored inks in one place ("generics" do not work) when cartridges need replacing.

Shop assistant worked for Brother although the store took my money, so I was told later it had no warranty. Problems with ink. Kept leaking unless I kept it strictly horizontal. Now I can no longer buy ink for this model so it has to be trashed.

Sold by Staples but seems like older unit as not all MAC drivers available. I don’t understand how You purchase a new unit but drivers are an issue. Probably will never ever again go to Staples. Spent many hours on Brother support line for help which is good.

When my HP printer all in one finally died I decided to go with Brother because it seemed to have all I wanted and the ink was cheaper. But it is not user friendly at all and I have constant problems with it. Too many commands too to go through and if you make a mistake you have to do it all over again. When I was setting it up it did not recognize my computer at all and the instructions on the disk were not clear. At times it stops recognizing my computer and I have to go through the process again, needless to say when I am ready I will not be buying another Brother.

I have had this Brother printer about 6 months, and it has functioned efficiently. I am not using cartridges, and seem to get more copies with this printer. It is a monochromatic laser model which works out well for me, as I don't require color printing. The speed of print is good, and the copies are clear. The only issue I have with the printer (which I was aware of), is that it does not scan. With another printer, I would purchase the scan feature. Overall, the printer performs well.

I have had this Brother MFS-7820N All-In-One for over 10 years and has never failed to do its job. Clean and sharp copies, faxing reliably and scanning quality which amazes me at how clear the scans are for such a senior machine. While it only prints in black and white, it scans in perfect color. I'd buy another one in a heartbeat.

This is my second Brother printer. I say the second one because I had to replace the first one after 4 years with a Canon which lasted a year so I went back to Brother Printers now with the WiFi. I recommend to check out a Brother Printers first. Low cost, low maintenance, excellent quality.

Brother Printers seems to be very economical compared to the other printers I've used. It is less helpful than other brands in getting different sizes of paper to work.

Very poor print quality. I have to run the clean printer head every time I use the printer. Considering I'm in an Office and print 20-30 sheets a day. POOR Customer service! I will never advise any one to buy or use a MFC - J5730DW.

We are showing error in printer print-09 on display then call to Brother customer service. Arrange call back but no call back. Whole day in evening complain closed without any call & visit. I try contact no. 1-800-209-8904 but that are computer close for today and start again on Saturday. All 4 day missing after Tuesday to Friday. Again call head office no. 91-22-66708900. No one help. No I feel to our printer just print only 10000 pages and quality of product very low don't prefer printer in future.

I got this printer (MFC-J4410DW) free through the Amazon Vine program, where manufacturers give out products in order to get customers to try them. For about a year, it worked fine - not ink clogs, no paper jams, good print quality. However, even from day 1, it had an annoying habit of frequently dropping off our wireless network, even though I have the printer sitting physically right next to the router. Moreover, in the 5 years we have owned it, we have gone through 3 different Windows machines with Win XP, Win 7 and Win 8, and a MacBook Pro with OS/X on it, and 3 different routers, and the printer behaved exactly the same with all of them. Even manually assigned the printer a fixed IP in the router did not solve the problem.

OMG!!! The worst piece of crap money can buy!!! It's as expensive and frustrating of using as completely useless. Ink goes and no other colour prints, ink cartridges don't get full when refilled, stop printing before even 20% off, and... EVERY TIME YOU TURN IT OFF HAVE TO REINSTALL THE DRIVERS!!! UNHELPFUL in the "customer services"... and THEY WON'T GIVE US A REPLACEMENT. What can I say, I only wish I would have read your reviews guys before paying for this rubbish!!!

I have never had a printer that I have hated as much as this one (Brother Printer MPC J 4800W). Just like other reviews of Brother printers, if ONE ink cartridge is low (and one ALWAYS is) it won’t print. And it eats ink. I hardly use color if at all and I'm constantly having to replace color cartridges. Other printers I have had would allow you to print using the grayscale if color was low. NOT THIS PIECE OF GARBAGE. And the cartridges show at least 25% left. I'm thinking about running over it with my car.

I bought this printer (MFC-L8900CDW) with the silly notion that if I printed 99% black, I would not have to replace printer cartridges every week. I assumed that if I did not use yellow, for instance, the changing of one of the four ink cartridges could be delayed. My experience... I printed about 1000 pages, 1000 envelopes and used a little blue. The blue indicated it needed a change, albeit too soon. I assumed these were 'starter' cartridges... a different scam.

The Brother Printer has been a reliable workhorse at my office. Print quality and output speed is acceptable, and the initial cost was reasonable compared to the better known brands.

Problems with Brother MFC 480DW Printer - If you want to constantly have problems and/or going to Office Depot or Best Buy for ink then by all means purchase a Brother Printer... I am sick to death of the sneaky business tactics of this company. You cannot buy any other less expensive replacement ink because it won't work... This printer will also not work if ANY color is out even though you are printing in black. I printed less than 25 pages in the last two months and I am already out of black ink!!!! No warning... Won't print anything!!!! I guess Brother thinks people are stupid and can't figure this out... All I can say is in the long run Brother loses because it's a ONE AND DONE!

Great rapid and efficient worthwhile phone support when problems arise. The few problems that have arisen have been solved by friendly, understandable phone support "experts" in a short amount of time.

Great color laser and toner seems to last forever plus print quality is excellent. Only minor complaint is that the printer will sometimes go to sleep and not wake up on request. You have to power cycle to get it back online.

This black and white laser printer that has operated flawlessly for over 3 years without any problems of any kind. It is easy to operate and replace toner and the toner price is about the same as ink cartridges for inkjet printers but prints thousands of pages.

I have had my Brother MFC Wireless Printer Scanner for over seven years and it is still going strong. Long lasting toner and drums make it economical to use.

Over 5 years old and have never had a problem. Low initial cost and replacement ink lasts a long time. It inspired both my wife and son to obtain one.

We use an old fashion black & white printer, and have it for years. At times, it is difficult to replace the toner. Additionally, every now and then the paper get stuck.

I have owned several printers, but my last 2 were Brother. One was a multifunction inkjet and my current one is a laser printer. I like that Brother has the individual ink cartridges so you don't have to throw out a cartridge just because one of the colors in it ran out. I have found that the laser printer is very economical and you get a large number of pages with one toner cartridge. Also, the printing is very sharp. I would recommend this brand to anyone looking for a good quality printer.

The Brother MFC 7860DW has been a major printer for small office. The PC software is relatively easy to use and makes remote printing and faxing a breeze.

This is an older version of Brother, but has always worked fine for me, always used HP prior to that, they got way too expensive and less reliable. The other good thing about Brother is the ink is reasonably priced.

I use Brother Printers for my company and Home. They work great and we have next to no trouble with them. Varying from black and white to full color machines.

The Brother printer that I bought is a much more reliable printer than the HP that I owned and went bad in less than a year. Easy to use and does a lot more functions - booklets, double-sided etc etc.

My experience with Brother Printers is, you seem to get more for your money. Especially compared to the bigger named printers like Hewlett Packard. Also fairly easy design to work on.

This is a terrible printer because most of the time it reports it's out of ink in at least one ink cartridge. It requires 4 separate ink cartridges. Will never own a Brother printer again!

New Printer Laser/scanner wireless - Set up easy enough, but no way to test print page (that I could find). Manual is useless as is online manual. Tried for an hour to find a telephone number for Brother. Zero success. Tried to register product with the correct s/n and refused to take it! Black streak down right hand side of page when printing - no advice anywhere (in manual or online) on how to make necessary adjustments. I can only conclude Brother run a lousy business model, with dimwits in charge

#HL-L2320D. Had 3 Brother printers & other products in the past, all great. Things have gone downhill @ Brother. The printer now is a horror. Envelope prints crooked, and wrinkled.

I ordered a replacement toner. The printer did not recognize the toner and the helpdesk person asked it to be reset. Though it was done, it started printing black streaks on paper. Contacting Brother support is not easy, as they seem to hide behind Chat. After spending over an hour with the person on Chat, she said, toner has be to be replaced even though 96% of life was left. I asked Brother to send a replacement, which she refused, as it was reset originally. Just frustrating dealing with people who do not understand. Though I wasted my time, I want to follow through to ensure no one else need to deal with this kind of poor service. My business as we grow will invest in other printers, but not Brother anymore.

Au contraire to the reviews of Brother Printers. My experience has been quite different! I have had my Brother MFC9330CDW Wireless All-in-One Color Printer with Scanner, Copier and Fax since January 8, 2018, and have had no problems. It comes with toner cartridges and...

You can't print only in black. They make you buy colored ink even if you're not using it, and it prints bad and every night I have to turn off the printer 'cause it wants to tune itself up every night at 1 or 2 am. This is by far the worst printer I have ever bought. I tried to resell it on Craigslist, and nobody is stupid enough to buy it so I throw it away. 450.00 and it's junk.

MFC-J885DW. Relatively new printer - less than 2 years old. Terrible printer - extremely slow. This printer will not print in BW even when the black cartridge is full. I updated the firmware, powered on/off, and followed all the on-screen instructions Brother provided. The printer is not overused and there are no other problems. To temporarily print you have to eject the yellow cartridge (even though it is not needed to print in black and white) and the printer will then print one time in black and white. In other words, Brother industries wants you to buy all the cartridges just to print in black and white. This is a Terrible Printer. Never Buy a Brother or Epson Product!

I have heard cases where a few other printer companies drew some heat for seemingly scamming customers with the printer cartridges expiring well before they are truly out of ink. I have had my Brother MFC-J680DW for about a year and have printed less than 50 pages, yet all colors are 100% empty. Not even one, but all at the exact same time. No way this is true. Has Brother come under any fire as other companies have by doing something untrustworthy with cartridges?

I purchased this Brother ledger size printer. Used it once. It was several months before I used it again (not ink injectors dry or ink dry. I am aware of this) and several months after that before I addressed the issue. The Brother online chat sent me a detailed deep clean instruction that I tried... To no avail. As I was past the warranty the emails were all they could do for me. I tried contacting them again and they claim I never entered the online chat system and claim they never sent me emails. As my server deletes emails after a while, I could not verify my claim. End of story...nothing they can do. I paid $220 on sale. This was not a disposable ($50) printer.

We bought a Brother printer and after a year it was not printing showing faded copies. We bought toner as indicated and it still did not work. My husband bought a drum and brought it to Office Depot and they said we needed a new printer. He then tried to call the company and they hung up on him three times and were rude. I will never buy a brother printer again and the people in customer service should be fired since they are rude and hang up on customers.

Bought a Brother MFC-L5850DW in February 2017. Been have problems with it for a while and they said it's not under warranty and SquareTrade tells me I have to go through them. I will never buy another Brother printer again. I will go with HP from now on.

This Brother MFC-J5720DW printer blows and customer service isn’t much better. Clogs seem to be common and went through (2x) ink cartridges before using a single ream of paper. Machine stopped printing in black & white because the nearly new yellow ink cartridge ran out. I cancelled printing after a half hour when only a third of the page in the retrieval tray was printed because a single page couldn’t be completed even with a cable connection. What a waste of money. Bought an Epson, I suggest you do the same.

This is my 2nd Brother all-in-one printer. The first failed me also. I didn't have/use but about 4.5 months and the printer would disconnect from WiFi. I contacted Brother; They walked me through the process to see if the printer prints. OF COURSE it printed if I printed from the copier itself but it would go on and off line with the WiFi. I paid a professional $100 to get me back online after being off over a week. It worked some and then went offline again. I finally purchased another printer. I was told it was my WiFi. This is not correct because the Brother printer I had before this one printed via WiFi and the printer I have now prints via WiFi. I am stuck with a faulty printer that cost over $500. It sits unplugged in the floor of my office. I HIGHLY WARN YOU NOT TO PURCHASE A BROTHER PRINTER.

I purchased ink cartridges compatible to Brother brand cartridges, and after original Brother ink cartridges went dry, I replaced them one by one, blue, yellow, and magenta. No problems with blue. The yellow took a reinstall for the printer to recognize it, but it worked flawlessly until it came time to replace the magenta cartridge. Magenta simply would not work. I kept getting the same message to try installing, so I tried rebooting the printer but still the same message. Next, I removed all 4 cartridges and reinstalled. Magenta was finally "recognized" but now I was having the same problem with the yellow ink. After a reinstall, the printer said the cartridge was empty... Which I could see was clearly not the case.

I worked for over an hour and a half, on trying to get this crummy product (BROTHER MFC-J480DW printer) to run with your associate Winter. She was lovely but in the end it still didn't work. I had to keep taking the paper out, put it back in wipe it down, re-stack my paper, turn it off, turn it on, plug it into a wall, plug it into the surge protector. Repeatedly put on and off hold. I wanted to scream - It has never printed from DAY ONE NEVER!! I am even more disappointed/ ticked off with this crappy product than before. First I had to give my credit card number in order to receive another crappy "REFURBISHED" MODEL not a new model so that is sure to be another nightmare. But I will turn it off and on and unplug it. Maybe blow into the back for magic!!

Spent 1-hour with an "Agent" who when their algorithm got cut off had to repeat the call. Spent another 1-hour with another "agent", who then said they would have to refer me to a tech. Total of 2 hour spent getting no help. Agents frequently had to get off the phone to check something. Finally told that they would have a "Tech" call me back. The Techs were on break. Are you kidding me? After two hours of being on the phone. The Tech never did call back until several hours later. By that time I was in my car. Very disappointed in Brother service. Their slogan is "Brother at your side". Not any brother I would want at my side.

I purchased a used all in one printer. The CD was out of date and of no use. I have an iMac and attempting to figure out how was such a challenge. I called tech support. They told me to bring it to a repair center. There's nothing wrong, it's just a connection issue. I am sure the printer makes the noise like it's printing but splits out blank pages. I have called Apple, Brother's support line x5 still issue remains.

JUNK!! I bought two for different homes. They both developed the same problem, a common one with Brother it seems. The machine cannot recognize new print cartridges and refuses to operate. It will also force popup windows declaring that fact on every computer on your network, making them all difficult to use unless one uninstalls the Brother programming! Brother support is worse than useless... even rude. Their only solution is to offer a new cartridge, that arrives (and doesn't work either) in 4-5 days.

We purchased an MFC-9130CW printer and have not been able to get it to work - The customer service is beyond horrible - Beyond insulting actually - This printer has never worked as a wireless printer and I would recommend no one ever buying Brother products as they do not try to fix them and hang you on the phone forever - Telling you that they will return the call from supervision that never happens. I personally will never buy a Brother product again. The products do not work and the service is worse.

Cannot fill out shipping info on website (they are working on it!), then I phoned in with my Visa. They put it through, said it was declined (it was deducted, not declined - had an authorization # from Visa) and product not sent. Takes a week to get money back from Visa. Horrible service. Oh, and they are working on their Visa payments system too...

I purchased my all in one printer less than a year ago when I started having issues. I called tech services and troubleshoot with them off & on for a month & they still do not want to honor my manufacturer warranty! They still want to troubleshoot! I'm beyond upset! They have wasted many days of work for my small company. I will never purchase a Brothers product again! They are a big joke! They said on 4 occasions that next level tech will call me within 5 minutes to start warranty process and well it's been 3 days, SMH. Don't waste your money on any Brothers products because you will be disappointed and very frustrated to say the least!

Brother Printer HLL8350CDW - I take great issue with misleading advertising and product descriptions. We reviewed four printers that fit the needs of my home office. One included a scanner. In all of the descriptions on Amazon and product reviews, Brother refers to "I-scan." The company did not once offer a straightforward and truthful description, "there is no scanner." I even had my tech guy review before placing the order! Today, we unpacked the printer only to discover there is no scanner in this printer. "I-scan" is an available app to download onto our phones to send documents to a printer. I was enthused about getting a printer that fit all of the needs of this office. This cynical way of doing business? I will see to it that no Brother product enters my home office or business.

Brother MFC-J6920DW - This is my first and last Brother purchase. I've had this printer for nearly 6 months and I've had at least 4 1-hour+ conversations. Each time it appears the problem is solved, and 12-24 hours later, I find it is not. I need to reset the printer 1-4 times/day. Even then, I can't always get it to print. I've given Brother the benefit of the doubt, tried to let them fix the problem. I don't have endless hours to get a printer working. What happened to technology working to our benefit? This printer has taken HOURS from my life. As a patient who has a fatal cancer, those hours actually matter...

I called three times yesterday for help with my brother printer. All three times I was hung up on by three different people. I am not sure if this is corporate guidelines, but listen to the tapes, if you record help desk calls. I am handicapped and felt this was very poor customer service to any customer, unless it is a corporate standard for help desk service.

I purchased the Brother printer from Office Depot, it seemed easy to use setup and fired up and worked great until the next time I went to print. I wound up resetting the printer. It printed fine. Then stopped again. I repeated this process until of weeks of resetting I decided to get to the bottom of it. After hours of troubleshooting, I discovered that it disconnects from the wireless router. I tried several different option in the setup of the printer, looked online for similar issues, tried their fixes. Nothing. I still have to reset the printer or re-run the wifi setup wizard to make this thing print.

I have required printer driver updates and I used their support sites to find them. I found navigating the site to be effortless. Very clear print quality. Very economical on cartridge use. I use HL 5370DW and MFC-J870DW. I have a small business and I really use my printers. They are economical and are good value for money. It seems as if you really challenge the printer it will outperform many others available. I have tried and for me Brother has excelled beyond belief.

Color often not as seen on the screen. Difficulty printing different size paper and envelopes. Still trying to set up wireless printing after a year plus. Frequently tells me there is a paper jam when there is not a paper jam. Cannot print glossy paper at all. Guess I am supposed to buy their brand of paper to make it work. Do not plan to do that. Would not buy again.

This is my 3rd Brother and I have never had to call. My last 2 Brothers have been B&W laser printers and I find it very crisp. My Brother is price competitive with other brands. This is my 3rd Brother - my 1st one was so old the software was on a floppy and became obsolete. My 2nd was destroyed during a move to another state and this is my 3rd. I only buy Brother products.

I have not needed customer support. The printer is awesome. We use this printer in our office and we really work it, probably more than it is designed to do but it has never given us any issues. It tells us when the parts need to be replaced and they are readily available. The value in this printer is that we have had it for many years and foresee many more years of use. The printer has never broken down. I highly recommend the Brother MFC-9970CDW.

I used the manual. When I replaced the black ink cartridge, the computer no longer was communicating with my PC, so I had to figure out how to get that back working. Tedious. It goes through ink quickly. The price was what got me to buy this, but I would rather have spent a few more dollars for a more efficient and quiet printer. If I had known it was so slow and so noisy I would made other choices.

I don't care for their customer support at all! Everything is about the almighty dollar. Even if you're calling to ask a simple question, their first response is, "You need to purchase a warranty plan"! My printer STILL isn't working & I have yet to find out why! I really don't remember since it's only worked about 4-5 months out of the almost 2 years I've had it. It has a fax, but I don't know how to set it up or the wireless capability it supposedly has. Since it's not working, I wouldn't say it's reliable at all! I wouldn't recommend it!!

Software based customer support never had to call them. Top Notch quality Brother value shines. The fact it is a laser printer and that it has a scanner and copier built in. I use it so many times to type and printout stuff for school, work, and personal issues. It even helped me print out my resumes and directions before I got a gps for my car. Nowadays since I use a smart phone GPS is obsolete too. I have this printer for a span of 8-10 years. Most inkjet printers I had in the past are thrown out or is in the trash because of dust buildup or clogged inkjet cartridges. It comes with a starter toner but buying a replacement toner is pretty cheap. You do not even need for it to be a Brother Branded one.

Cs recommended that I NOT scan up B&W negatives and later negate and print as photos as I might get unsatisfactory results! I know I could waste a sheet of paper and a tiny amount of black ink. Worked fine on an old roll film negative. Shakes less than my old Brother MFC295CN which I replaced w/ current J870DW. Both are quality machines. Low price for a MFC printer, copier fax. I was NOT pleased w/ previous printers from others. It NEVER fails to serve me. I am told that quality of Brother is not what it used to be though I would replace w/ another Brother when the time comes.

Their website was somewhat helpful. Both current and previous Brother printers have given consistently good print quality. My Brother MFC printer's replacement is going on two years. Keep ink in it and it will keep on printing. The availability of cheap aftermarket ink makes these printers an incredible bargain. The first one lasted 8 years and many thousands of pages - I consider that exceptional. I particularly like that the current MFC printer is capable of duplex printing. The convenience of one device that prints and scans (and faxes) is something I now consider mandatory.

Who has time to call for customer support every time there is a printing issue?! With this printer that has been every time I go to use it! Tray is a nightmare.. too sensitive, not user friendly for layout of different size papers. Repeated messages for each use instead of just printing. Paper tray is not easy to figure out orientation of different paper sizes. Has error messages which are a mystery (paper scraps??) Takes on the average 40 minutes to print out one 4x6. My son-in-law has same issues with the same model. Could someone please just design a simple printer that actually prints?! And more than 10 photos without having to purchase a new ink cartridge?

The printer was so easy to set up and has been so reliable that I actually have never had to contact customer support. It just runs and runs without a problem. As long as I use Brother supplies the print quality is excellent and consistent. Non-Brother toners don't work worth a damn and are always troublesome either because of breaking down, lines or not working out of the box. I had a top of the line Lexmark that was always breaking down and having communications problems. This Brother, at less than 1/3 the price just runs and runs without trouble and always makes excellent prints and copies. It has never broken. The only problem I have ever had occurred with aftermarket non-Brother toners. If you are tired of printer problems, buy a Brother.

We had issues with the printer/scanner working on one laptop (wireless) while not working on the other laptop. We called Brother technical support & they walked us through several problem solving solutions. After 15 minutes the problem was solved. Technical support was courteous, patient and most of all we never got disconnected. Support personnel also appeared to be located within the USA so there were no language barriers. What more could you ask for... Copy & scan features work flawlessly, changing of ink cartridges a snap and the print quality is top notch. It is not a picture printer however we have printed pictures and lo & behold high quality pictures!

I never had a reason to use Customer Support, but since the printer is so impressive, I'm sure their support system must be too. Great laser printer, with crisp/clean lines of text and images. The printer is priced at less than $100 & is wireless, full-duplex B&W. It's perfect for the nominal amount of printing I do nowadays. The printer was very easy to set up, rarely has a paper jam, and hasn't broke down since I purchased it, and I've only replaced the toner cartridge once. That's pretty reliable. Wireless printing is probably the best features anyone could have in a printer. I have mine on the lower shelf of an end table in my office so that all I see is the front of the printer. My whole family uses it, but we don't have to have it on display. So I would never would another "wired" printer.

I have not had occasion to contact printer support. It prints beautifully, especially on photo paper. However, it will not accept any but the thinnest photo paper. Anything else jams. It is a bit annoying to change to different size papers, however it prints up to 11x17 which is convenient. For an 11x17 capable printer it was reasonably priced. It also copies, scans & faxes. So far so good. I've had it about a year. Except for jamming on thicker photo papers I've had no trouble. Switching paper size is a bit inconvenient, however, not having the tray constantly at the 11x17 size makes it easier to fit on my desk. The paper tray feels a little flimsy, but has not broken yet. I wish the printer driver (for my Mac) had more options. It only allows B&W or color printing, no draft mode, for instance. Maybe the PC driver has more options?

Customer support is no longer a person to person contact but rather the ability to get what you need from the company's website. Brother provides a descent amount of info but not all of it is up to date to support the latest version of Windows. It is great for my purposes. The printer handles 11X17 and I use it mainly for large spreadsheets. The text is crisp and clear. I think it is a good value. My issue is soon after you buy an electronics item the price drops immediately and support is rarely updated. I've always had good luck with Brother products and the same is true of this printer. The only problem I've had is with the USB port on the printer. It failed and I had to use network connectivity mode to use it. Other than that, it has worked fine. I like the large size ink cartridges which makes extended use possible between cartridge replacements.

Three stars for the basics: website, reliable driver updates, Mac compatible. They would get more if there were a number I could call, to talk to a tech, who spoke English. Excellent black and white printer. Long toner life, great sheet-fed scanner. Provided drivers are up to date. Would be nice to get an email about driver updates, rather than discovering I need one right in the middle of a rush print or scan job. For the price, it is an excellent value. It works as advertised, and has survived three major Mac OS updates. It works on Windows too. Networking was flawless. It even works wirelessly, at least on the Mac side. Driver for iPad wireless printing still needs some work, but otherwise, great product. It even faxes. Reliable and dependable.