Brother Printers Reviews

I contacted Brother Printers customer service at 855 964 0689 to resolve an issue with my printer. The biggest downside was the extremely long hold time before I was able to speak with a representative, which was frustrating. However, once I reached an agent, he was knowledgeable, patient, and successfully fixed my printer issue. While Brother should improve its response times, I appreciate the quality of the technical support I received.

My printer wouldn't connect to my Wi-Fi, so I contacted Brother Support 1 (855) 964-0689 for assistance. Communication was difficult because I often had to repeat myself, which made troubleshooting frustrating. Despite our efforts, the representative was unable to resolve the issue and suggested that my Wi-Fi was the cause, even though my other devices were connected and working normally. The call ended without the problem being resolved, leaving me disappointed with the support experience.

Purchased a Brother MFC-J1205W about a year ago so this review is based on experience. That said, if you have an unlimited budget for paper and ink and time and patience (which I do not), this is your printer. Otherwise, it's cost me more in all of the above than I can possibly list here. It works the "odd days" on the "odd weeks". One day, one week, it's perfect, but only during certain hours which are never expressed. It's all a matter of "click print and pray". It rejects certain papers on one print job, but might accept them on the next. No explanations, no "codes" no reasons, just flashing lights.

My printer wouldn’t connect to my wifi. I called brother support and had to constantly repeat myself because English wasn’t his first language. He couldn’t get it connected and blamed it on my wifi which works just fine. He then hung up on me.

The customer service is extremely poor, and this is an overstatement. Representatives (5) have no idea how to correct problems. Everyone was promising to ship an additional CD to correct problems, but nothing was sent. Supervisors are not available at any time or day. It appears that Brothers products are popular because they are the cheapest, but you get what you paid, a piece of junk. I would recommend to spent $40.00 more and to get any other brand. This $40.00 will save you hours of wasting your time and frustration with their customer service, which is nothing more but just an answering service.

Very bad customer service, you can not get hold of support, hold time is 1 hr 20 minutes, very hard to work with, I will not buy brother printer again.

I bought a model MFCJ1360DW printer. The start up instructions were terrible and then they wanted me to pay for customer service. What a scam. They don't provide the information that you need to set up you printer and then charge you extra. I would not buy another Brother product.

Almost 4 weeks and Brother has not replaced my machine. When I call them they say management will send a new machine overnight....but it never comes. I'm very disappointed with Brother customer service....

First, your customer service is very bad. It never stands for the name they give me, Ashady Authorized Dealer, never pick up the phone, and refused to give me a solution for a three-year-old printer that cost me 1000 dollars because they discontinued it.

Just bought MFC-J13360DW. Printer can't set it up. No help. Customer service is a joke. Just want info. No help! Very rude. Repeat and repeat , I will return the printer, not staying on hold just to talk to a bunch of incompetents. No compatible with Mac book!

Worst Printing company. Says committed to sustainability but they purposely disable my full ink cartridge because I unsubscribed from EZ Refresh. A fully functioning 95% level ink cartridge DISABLED because I do not use the service anymore. I don't ever recommend EZ Refresh, annoying customers and unnecessary generate ink waste!

Bought a MFCL8900CDW almost a year ago. Installed on windows desktop. So far okay. Tried to install on my Macbook. Entered serial number. Would not work. Had the number correct but would not work. Trying to get info or help on their website is a damn joke. No way to contact or ask a question. It's like "you bought it, now deal with it." Will never buy another Brother again. Their service is non-existent.

I purchased less than a year ago. I haven't been able to print for months. They are in the NETHERLANDS. They must be too stoned. Never another brother product, ever. And I am filing a major complaint with Office Depot where the junk was bought. They don't make it right, they get a review too. Tired of the bs.

I am having trouble with my MFC-J1360DW. I am having trouble with it going offline, and unable to print. I have to unplug the printer and plug it back in. This happens on both my computers connected to the printer. I tried to contact the several times but was told the wait time was from 1- 2 hrs. I eventually got through to someone who informed me that unless it was having that issue at the time he could not do anything about. I told him to have a supervisor call me. He said they would the next day. Surprise no one called back. Couple of days later I was able to get through with only about a 10 minute wait. I was on the phone with them for over 2 hours. (I found it very odd that this company is unable to screen share to check settings.)

I would never buy a brother printer again. Caution the ink cartridges from brother are prohibitively expensive and if you purchase aftermarket ink cartridges still expensive but less so than the ones provided by brother they actually don’t work.. I cannot and will not support a manufacturer that has predatory marketing practices. I would steer clear this printer. It’s been a nightmare.

What a GD Nightmare! WTF Happened to Brother? This ridiculous people have bricked my new printer with latest firmware update that forces 2 side printing and deep sleep that never wakes up. You have to unplug and plug the printer each time you want to use it. The password on the back doesn't work to enter the web interface and the options are not on the menu panel. This is a calamity and total failure of a broken company. I'm taking my new boat anchor back to Micro Center and will never be a Brother customer again in my life! WAKE UP!

I have spent hours trying to get new printer/scanner to work. Or to get chat support.Or any help. Chat asks a few questions then goes silent. May just give away MFC-J1010DW to someone with more technical savy or patience than I gained after 30 years in software field. Would not buy another Brother product.

I purchased a new Brother MFCL2759DW Multi-Function Printer from Amazon. It’s under two years old now and I’ve had the worst customer service experience of my life. I’ve been calling customer support for weeks now waiting for up to four or more hours each time and no one ever answers. Every time I call, the recording advises “we are experiencing higher than usual call volume. You should expect a longer than usual wait.” I hear this every time I call and I have yet to get anyone on the phone. The printer is obviously not built to last and the customer service is horrendous. Don’t waste your money on Brother- You’ll be sorry.

I purchased a Brother Compact Monochrome Laser Printer, HLL2395DW, Flatbed Copy & Scan, on January 2023 for $219.99. I was initially very happy, but in the last 18 months I have had repeated problems, I believe they can fix it, but it is impossible to reach them. Approximately November 2024, my printer stopped working. I called repair. Was told the wait was more than 4 hours, I had used online service, but no answer. Finally got through and it was fixed. Two weeks later, same thing, but no longer offered the option to leave my phone number and they would call back, again more than 3 hours. Approximately a week later it stopped yet again, another 3 plus hour wait, since this was the third time, I asked for an option to get through faster and not have to start all over, they gave me a case number, because I was worried the same thing would happen. It did. They said it would be 2 hours, I waited long past 2 hours, probably past their closing time.

When I purchased my printer I had some trouble setting it up so I tried to use get technical support, it was almost impossible. I called told I would have 1hour 45 min wait. Hit 1 and someone would call back, first time no call back. Tried again, took 7 hrs for a second back and the person was no help. Their customer service is absolutely horrible