Brother Printers Reviews

Don't sign up for the Refresh ez print subscription, once you cancel your membership then will deactivate your cartridges when you cancel even though you already PAID for them.

I just received a software update from Brothers. Now I can't scan. I called customer service. I ONLY have a one hour & 18 minute wait to talk to customer service. I'm done with Brothers printers.

When it works, it works very well. Yet its so smart its LAZY!!! Don't even bother trying to fax. I used to be only able to print from my cell phone. Kept trying to update firmware for laptop. Made me reset the password. Still didn't work. Had to do a factory reset on it. Now I can't get it to print from my phone nor laptop. Customer service you say? Nay Nay. AI and its bullshit responses. When you try to actually call customer service it a whole 1h 45m wait to talk to someone. Oh yeah, it's a MFC-L27600W. I guarantee I am a verified buyer.

I've had my Brother Business Smart Pro Series for years. It works most of the time and then it inexplicably just starts doing something. For example I printed two sheets of 11" X 17" paper through the back of the unit's paper tray and it printed without issue. I decided I'd like another copy and have fought the printer for the last 30 minutes. That's how this thing "works." I'll never purchase another although in the many home printers I've had throughout the years from different makers I'd probably say the same thing. They simply are cumbersome, complicated, and don't get me started on the cost of ink which is simply a scam.

I have always bought Brother printers because of their Tech Support. Now their Customer Service has you repeat the same issue over & over until you run out of time and then they won't call you back. Today I finally got them back on the phone and had them call me back on my cell phone and I didn't hear from them for an hour. Of course by then I was at lunch. My machine that's under warranty needs repair and it been 2 weeks and I still can't get anyone on the phone. The person that is suppose to call me back wants to start all over again. Brother Sucks!!!!

Brother is no different than any technology company. They only care about the initial sale. The customer is the enemy. Especially when it comes to support. There website sucks. Install a driver should be one of the easiest thing you do. Brother can't stop selling like most companies today they want to hook you into some type of subscription. I guess this works or so many companies would not be doing it. Therefore my loyalty to them is reciprocal to their loyalty to the customer which is equal to theirs.

Most of the afternoon spent with 1 -- yes 1 only -- customer service person for Brother. No one else available. Warranty refused to be honored because -- get this -- only the color print was effected, not the B&W. So much for the extended warranty. Refused to cover a tech looking at the machine or paying for any parts required. Hours for nothing. No email, no chat, no people.

I contacted Brother Printers customer service at 855 964 0689 to resolve an issue with my printer. The biggest downside was the extremely long hold time before I was able to speak with a representative, which was frustrating. However, once I reached an agent, he was knowledgeable, patient, and successfully fixed my printer issue. While Brother should improve its response times, I appreciate the quality of the technical support I received.

My printer wouldn't connect to my Wi-Fi, so I contacted Brother Support 1 (855) 964-0689 for assistance. Communication was difficult because I often had to repeat myself, which made troubleshooting frustrating. Despite our efforts, the representative was unable to resolve the issue and suggested that my Wi-Fi was the cause, even though my other devices were connected and working normally. The call ended without the problem being resolved, leaving me disappointed with the support experience.

Purchased a Brother MFC-J1205W about a year ago so this review is based on experience. That said, if you have an unlimited budget for paper and ink and time and patience (which I do not), this is your printer. Otherwise, it's cost me more in all of the above than I can possibly list here. It works the "odd days" on the "odd weeks". One day, one week, it's perfect, but only during certain hours which are never expressed. It's all a matter of "click print and pray". It rejects certain papers on one print job, but might accept them on the next. No explanations, no "codes" no reasons, just flashing lights.

My printer wouldn’t connect to my wifi. I called brother support and had to constantly repeat myself because English wasn’t his first language. He couldn’t get it connected and blamed it on my wifi which works just fine. He then hung up on me.

The customer service is extremely poor, and this is an overstatement. Representatives (5) have no idea how to correct problems. Everyone was promising to ship an additional CD to correct problems, but nothing was sent. Supervisors are not available at any time or day. It appears that Brothers products are popular because they are the cheapest, but you get what you paid, a piece of junk. I would recommend to spent $40.00 more and to get any other brand. This $40.00 will save you hours of wasting your time and frustration with their customer service, which is nothing more but just an answering service.

Very bad customer service, you can not get hold of support, hold time is 1 hr 20 minutes, very hard to work with, I will not buy brother printer again.

I bought a model MFCJ1360DW printer. The start up instructions were terrible and then they wanted me to pay for customer service. What a scam. They don't provide the information that you need to set up you printer and then charge you extra. I would not buy another Brother product.

Almost 4 weeks and Brother has not replaced my machine. When I call them they say management will send a new machine overnight....but it never comes. I'm very disappointed with Brother customer service....

First, your customer service is very bad. It never stands for the name they give me, Ashady Authorized Dealer, never pick up the phone, and refused to give me a solution for a three-year-old printer that cost me 1000 dollars because they discontinued it.

Just bought MFC-J13360DW. Printer can't set it up. No help. Customer service is a joke. Just want info. No help! Very rude. Repeat and repeat , I will return the printer, not staying on hold just to talk to a bunch of incompetents. No compatible with Mac book!

Worst Printing company. Says committed to sustainability but they purposely disable my full ink cartridge because I unsubscribed from EZ Refresh. A fully functioning 95% level ink cartridge DISABLED because I do not use the service anymore. I don't ever recommend EZ Refresh, annoying customers and unnecessary generate ink waste!

Bought a MFCL8900CDW almost a year ago. Installed on windows desktop. So far okay. Tried to install on my Macbook. Entered serial number. Would not work. Had the number correct but would not work. Trying to get info or help on their website is a damn joke. No way to contact or ask a question. It's like "you bought it, now deal with it." Will never buy another Brother again. Their service is non-existent.

I purchased less than a year ago. I haven't been able to print for months. They are in the NETHERLANDS. They must be too stoned. Never another brother product, ever. And I am filing a major complaint with Office Depot where the junk was bought. They don't make it right, they get a review too. Tired of the bs.

I am having trouble with my MFC-J1360DW. I am having trouble with it going offline, and unable to print. I have to unplug the printer and plug it back in. This happens on both my computers connected to the printer. I tried to contact the several times but was told the wait time was from 1- 2 hrs. I eventually got through to someone who informed me that unless it was having that issue at the time he could not do anything about. I told him to have a supervisor call me. He said they would the next day. Surprise no one called back. Couple of days later I was able to get through with only about a 10 minute wait. I was on the phone with them for over 2 hours. (I found it very odd that this company is unable to screen share to check settings.)

I would never buy a brother printer again. Caution the ink cartridges from brother are prohibitively expensive and if you purchase aftermarket ink cartridges still expensive but less so than the ones provided by brother they actually don’t work.. I cannot and will not support a manufacturer that has predatory marketing practices. I would steer clear this printer. It’s been a nightmare.

What a GD Nightmare! WTF Happened to Brother? This ridiculous people have bricked my new printer with latest firmware update that forces 2 side printing and deep sleep that never wakes up. You have to unplug and plug the printer each time you want to use it. The password on the back doesn't work to enter the web interface and the options are not on the menu panel. This is a calamity and total failure of a broken company. I'm taking my new boat anchor back to Micro Center and will never be a Brother customer again in my life! WAKE UP!

I have spent hours trying to get new printer/scanner to work. Or to get chat support.Or any help. Chat asks a few questions then goes silent. May just give away MFC-J1010DW to someone with more technical savy or patience than I gained after 30 years in software field. Would not buy another Brother product.

I purchased a new Brother MFCL2759DW Multi-Function Printer from Amazon. It’s under two years old now and I’ve had the worst customer service experience of my life. I’ve been calling customer support for weeks now waiting for up to four or more hours each time and no one ever answers. Every time I call, the recording advises “we are experiencing higher than usual call volume. You should expect a longer than usual wait.” I hear this every time I call and I have yet to get anyone on the phone. The printer is obviously not built to last and the customer service is horrendous. Don’t waste your money on Brother- You’ll be sorry.

I purchased a Brother Compact Monochrome Laser Printer, HLL2395DW, Flatbed Copy & Scan, on January 2023 for $219.99. I was initially very happy, but in the last 18 months I have had repeated problems, I believe they can fix it, but it is impossible to reach them. Approximately November 2024, my printer stopped working. I called repair. Was told the wait was more than 4 hours, I had used online service, but no answer. Finally got through and it was fixed. Two weeks later, same thing, but no longer offered the option to leave my phone number and they would call back, again more than 3 hours. Approximately a week later it stopped yet again, another 3 plus hour wait, since this was the third time, I asked for an option to get through faster and not have to start all over, they gave me a case number, because I was worried the same thing would happen. It did. They said it would be 2 hours, I waited long past 2 hours, probably past their closing time.

When I purchased my printer I had some trouble setting it up so I tried to use get technical support, it was almost impossible. I called told I would have 1hour 45 min wait. Hit 1 and someone would call back, first time no call back. Tried again, took 7 hrs for a second back and the person was no help. Their customer service is absolutely horrible

I want to express my frustration with the ongoing issues I’ve encountered with my Brother printer. It does not print, has an issue. Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service. I called customer support and waited on hold for nearly two hours, so I chose to call me back. Unfortunately, they called when I was not at home. The support team informed me that they couldn’t proceed without me being present with the printer.

I have the Brother 2640 and absolute junk. I have to keep setting the wifi on it or reload the app. This printer has cost me a lot of working hours just trying to print documents. Do not buy it. Wasting your time.

Brother's refresh program is such a scam. They take advantage of people thinking this would make their life easier but costing the consumer hard earned money. Please read the small print before signing up for this. The printer is nice but I personally will not buy another one.

We have a Brother MFC-L2820DW printer. It is relatively new and after 651 pages of print on the TN 830 (which is supposed to give up to 1200 pages of print) toner cartridge the message to replace toner cartridge. We called customer service to find out how to use all of the ink in the toner cartridge and were told, "You can't, that would harm the printer," that we needed to replace the cartridge. After playing around with the settings I hit all settings, general setup, ecology and turned on eco mode and toner save which has allowed us to keep printing. Customer service either intentionally lied or else did not bother to do the research and give us the correct answer. Not happy with the service.

Worst customer service structured to dissatisfy customers and make them crazy. Will switch to any other brand. It can not be worse than this.

Dismal connectivity - drops out between prints - restart computer; unplug printer update drivers and so on... Avoid this brand. I have dumped a HL-L2400DW as it is simply too frustrating to bother with. 3 months of misery.

Truly disheartened with my MFC-L3770CDW, $550.00 laser color printer. Everything about the machine was extremely good until I had to replace the tomer. $400.00 for the color cartridges. Which didn't seem to print as many as they claimed. Then, on my 2nd set of cartridges, the printer never powered back up. Leaving me to trash a 13-month-old printer. Brother stated they would give me $75.00 off if I bought another. Only to find it was made in Vietnam. I will never buy another.

I have purchased a variety of printers, but Brother is by far the worst. My problems started when I signed up for the Brother Refresh cartridge subscription. There was a problem with the payment, and I was locked out of the printer. This past month, I decided to renew my subscription and set up my printer. The printer gave me a code that the printer nozzles were clogged. After following the directions to unclog the nozzles, I was unsuccessful. I called Brother for technical support, and after many attempts, the technician was unsuccessful.

I purchase a MFC-J6940DW. So this is complete garbage printer. Trying to adjust the contrast so the printed pages will not give at all contrast, more than that we bought the second time black toner which will not print more than 10 pages. Terrible experience with this brand.

Steve was superb. He analyzed my problem possibilities, worked through them in order of probability, found the guilty party, then started over to fix each glitch so there were none left. The printer had stopped working, and in my efforts to fix it I clotted up much of the machine. Steve worked backward through my errors, and now the computer and the printer work perfectly. His temperament throughout was level, focused, humorous, and unfazed. He kept my temperament in order by keeping his in order. I've used a lot of people in that chair. None as good as Steve.

Purchased my printer at Walmart. Entered the ink refresher program with the cartridge that CAME IN THE BOX WITH THE PRINTER. My printing really didn't fit any of their plans—nothing some months, 700 pages a month, maybe once every 7 months. I’m a writer and beta readers sometimes prefer a paper copy. I have too many things going on to go to my dashboard every month and make sure I’m within the plan—something I’m sure they count on. I paid enough to purchase one or two cartridges and my ink was still not used up. Canceled refresher and had to throw the remainder of the ink away because of some little activated code in the cartridge they shut off when I canceled my plan. I doubt refresher is worth it, even if you think you fit one of their plans. Sorry, I didn’t save my receipt to ‘verify’ my purchase. There’d be no reason for me to be here if I hadn't had this experience.

Don't bother with their products. I made the mistake of buying a Brother printer only to find out that you can't use third-party toner cartridges. You have to buy the overpriced cartridges sold by Brother. And don't buy that line that their printers only work the best with their propriety cartridge. That's the BS they've made up to justify what they're doing. Will definitely be more careful in the future and will definitely stay away from Brother products.

I have a Brother printer and purchase their ink cartridges and have been having issues with the quality of their cartridges. I have had 3 black ink cartridges in a row that have been delivered with no ink in them (empty). Brother has refused to back these cartridges, and as a result I will purchase a printer from another company that hopefully has better quality control than Brother.