Brother Printers Reviews

I bought a model MFCJ1360DW printer. The start up instructions were terrible and then they wanted me to pay for customer service. What a scam. They don't provide the information that you need to set up you printer and then charge you extra. I would not buy another Brother product.

Almost 4 weeks and Brother has not replaced my machine. When I call them they say management will send a new machine overnight....but it never comes. I'm very disappointed with Brother customer service....

First, your customer service is very bad. It never stands for the name they give me, Ashady Authorized Dealer, never pick up the phone, and refused to give me a solution for a three-year-old printer that cost me 1000 dollars because they discontinued it.

Just bought MFC-J13360DW. Printer can't set it up. No help. Customer service is a joke. Just want info. No help! Very rude. Repeat and repeat , I will return the printer, not staying on hold just to talk to a bunch of incompetents. No compatible with Mac book!

Worst Printing company. Says committed to sustainability but they purposely disable my full ink cartridge because I unsubscribed from EZ Refresh. A fully functioning 95% level ink cartridge DISABLED because I do not use the service anymore. I don't ever recommend EZ Refresh, annoying customers and unnecessary generate ink waste!

Bought a MFCL8900CDW almost a year ago. Installed on windows desktop. So far okay. Tried to install on my Macbook. Entered serial number. Would not work. Had the number correct but would not work. Trying to get info or help on their website is a damn joke. No way to contact or ask a question. It's like "you bought it, now deal with it." Will never buy another Brother again. Their service is non-existent.

I purchased less than a year ago. I haven't been able to print for months. They are in the NETHERLANDS. They must be too stoned. Never another brother product, ever. And I am filing a major complaint with Office Depot where the junk was bought. They don't make it right, they get a review too. Tired of the bs.

I am having trouble with my MFC-J1360DW. I am having trouble with it going offline, and unable to print. I have to unplug the printer and plug it back in. This happens on both my computers connected to the printer. I tried to contact the several times but was told the wait time was from 1- 2 hrs. I eventually got through to someone who informed me that unless it was having that issue at the time he could not do anything about. I told him to have a supervisor call me. He said they would the next day. Surprise no one called back. Couple of days later I was able to get through with only about a 10 minute wait. I was on the phone with them for over 2 hours. (I found it very odd that this company is unable to screen share to check settings.)

I would never buy a brother printer again. Caution the ink cartridges from brother are prohibitively expensive and if you purchase aftermarket ink cartridges still expensive but less so than the ones provided by brother they actually don’t work.. I cannot and will not support a manufacturer that has predatory marketing practices. I would steer clear this printer. It’s been a nightmare.

What a GD Nightmare! WTF Happened to Brother? This ridiculous people have bricked my new printer with latest firmware update that forces 2 side printing and deep sleep that never wakes up. You have to unplug and plug the printer each time you want to use it. The password on the back doesn't work to enter the web interface and the options are not on the menu panel. This is a calamity and total failure of a broken company. I'm taking my new boat anchor back to Micro Center and will never be a Brother customer again in my life! WAKE UP!