Brother Printers Reviews

I am trying to connect a Brother MFC-7860DW to a Dell Optiplex running Win 11. Brother tech support guided me to download and install the installation package from their drivers site. Win 11 device security identified a driver BrUsbSib.sys that was not allowed to be installed with Core Isolation on. Disabling Core Isolation caused a serious problem with the operating system. Brother tech support did not know what to do, and told me to talk to Microsoft. But this is Brother's responsibility, since they provide the installation drivers for Win 11. Basically, after hours on the phone with both Brother tech support and customer support, I am stuck, and they hang up on me. This is a very poor support system by Brother.

I bought a Brother printer less than a year and a half ago and faced an error with the toner (low in tonner). I replaced it with a new one, but the alarm did not disappear. When I called customer support, after waiting 50 minutes on the phone, they told me I had to pay for advanced troubleshooting. I am completely disappointed with Brother and the way they treat their customers. I will never buy Brother products again.

I purchased the printer and started the set-up. I followed the instructions that were provided with the printer. I went on the website and immediately an AI chat pops up to help. They then call you, and you speak to a technician to help with the installation. BE VERY CAREFUL!!! Without knowing, you have been redirected to a scam site from ARIZONA. The scammer, in this case, called himself SEAN ** actually helped install your printer as if he worked for Brother Printers, but in the background, he is getting into your computer and will charge your credit card. The telephone number sometimes used is **. BE CAREFUL!!! Worst of all is when I complained to Brother Canada, they are aware of the problem!! By the way, so far it's a good printer/scanner/photocopy. Model DCP-L2640DW

Printer disconnects from wifi about every other time we try to print from it -- typically takes about an hour to get it to reconnect (after several tries connecting on the app). Horrible product, and even worse customer service. DON'T BUY

I purchased two Brothers MFC J11700W printers. My daughter is a college student. My husband and I rarely print but keep a printer. This is by far the worse printer ever. We buy ink as if we print weekly. Yet we don't even print monthly. Seems every time we need to print, no ink. Printer will not allow you to print useless you have yellow and black ink. If I could get my money back. But I guess I'll donate it and research to buy a better printer. I DO NOT recommend buying this printer.

In the past the connectivity has been an issue where it often drops off the WIFI connection and had to be reset. Then came the constant updates that were only days apart but the best update from this lousy company was sneaking in a block so you cannot use aftermarket toners or cartridges. This seems like a lawsuit that should happen under the right to repair legislation in many states. I will be sending a complaint to the attorney general to investigate our state laws against this or a pro-bono class action attorney. Seterus mortgage learned the hard way about illegal banking, I hope Brother's has the same opportunity to learn from their operations. I am stuck now between no toner icons and a 0 drum icon despite both being replaced.

Printer worked OK for a few years. Paper jam notice with no paper to be found - unable to locate paper or get rid of message. Customer support tech was rude, impatient, & had no comprehension of older folks not understanding tech things. For this reason, I will no longer purchase any more Brother products. To find tiny pc. of paper, it requires a LOT of work & time apparently, as I could find nothing. Now I also have useless ink cartridges for whatever new printer.

This company has the worst customer service I have experienced in a long time. They DO NOT care about the customer. I have spend hours on the phone with their first tier tech people who make you go through painful steps when you already know the problem and just need a level 2 support tech to help. After spending hours and asking multiple times to be transferred to level 2 support and their refusal to do that, I finally researched how to fix the issue myself and did so in about 5 seconds. They refuse to help you if you don't use genuine Brother ink cartridges which is a joke and then even when you do they tell you the cartridge is no longer under warranty and they will not help you. Basically they told me I was out of luck. I will NEVER purchase another Brother printer again!

We always have the Brother printers and recently we tried to reach out for help, after 20 minutes of wait time they let us wait for another 40 minutes, they said on/off and very rudely hang up without any information.

I bought a Brother printer through Amazon recently. It is the model number HL Dash L3300CDW. I was told it would be a good printer. It is the worst printer I’ve ever had in my life. Now I’m trying to return it and they make it impossible. Amazon will not back it and brother completely avoids. Any contact of any kind. I will never touch another brother product and I have never had such terrible service on anything in my life. Never buy a brother printer.

Printer just stopped accepting new toner carts. I'd put a new one in and the toner wouldn't reset. I followed the procedure to reset it multiple times and it wouldn't ever work. I was able to take the same cart and put it in a different but similar printer and it would read the cart as 100%. I can only guess they put some software update to stop customers from manually resetting the toner counter, and they didn't want to tell me the new process.

Web site info is not correct. Wait times to speak to someone say 15 minutes or the robot says they are too busy to take calls. I waited 39 minutes on a Wednesday and then they wanted me to verify the label cart installed was a Brother product. I reported the Brother logo is embedded in the side of the cart and the label on the cart shows Brother and the Brother icon is on the back of the entire roll of tape itself, but she said it could be from another Brother company?! Since we can't prove any of these ridiculous claims we can't get warranty repair or support for this printer which is obviously randomly showing an error that the wrong type tape is installed even though it works with that cart type sometimes.

Horrible Company. Reasonably priced printers turn into terrible subscription obligation. They get you hooked in with a cheap printer, then they claim your ink wells are dry when they clearly have more ink. Then they fail to advise you when you are running out of pages to print. Disgusting practices-

ZERO Customer service. The phone line gave an option to call me back in 46 minutes, 4 hours later and I'm still waiting. I called back and chose to wait the one hour and 26 minute hold. Of course no one never came on the line. I will NEVER EVER buy their product and I'm sharing this unpleasant experience to as many people as possible.

ZERO STARS IF POSSIBLE. Do not buy a Brother Printer! I'm not sure there are any good home printer options because they all seem to have the same issues--the hardware and software are both absolute junk--but the most offensive problem is Brother FORCES you to subscribe to their printer cartridge refills. The printer will only run on Brother Refresh Subsciption cartridges that are currently enrolled in an active subscription. There's a computer chip on the cartridges that the system reads via WiFi!!! I canceled my subscription and the perfectly good cartridges were rendered useless. SHAMEFUL!!!!

Brother use to make good mid level printers. I have replaced this $600 ish printer twice. I use their toner replacement service and they can just shut down your printer. When you call to figure out issue you wait for hours, they don't speak English and waste your time connecting to someone in US. I'm still on hold with no solution. I recommend you do not use their services. :(

If I was you I would never buy a Brother copier or printers, they've a very bad return policy. They're quick to take your money but take 30 days to return your money if you'll like a refund!!! On top of that their printers start having a lot of problems after a year or two. So if I was you I'll definitely buy a warranty.

I recently just purchased a new Brother Printer MFC-L8895CDW November 20, 2024 directly from brother Website. I did not use the printer as I was away on travel and started to use it in February 2025. Printer hangs every 10 minutes and it was consistently doing this. I contacted support and the support experience was terrible. The brother website support web site is completely useless and consistently giving errors. Chat took 2 hours to enabled. Suggestion from the support site was completely a waste of time as their suggestion did not even show they read the complaints.

Got a Brother Pinter yesterday. Took me about 20 to 30 minutes to set up until I got to the Wi-Fi connection. Worked on that for an hour. Then I contacted brother and that guy helped me for 2 hours and couldn't get it connected. Finally said I can't help you, said to check with my internet provider. Was a MFC-J1010DW. Took it back today, got a Cannon printer, hooked it up in 30 minutes and was Wi-Fi printing on my phone and tablet. Do not buy a Brother printer. Added purchase receipt and the return receipt.

Subject: Outrageous Service and Practices by Brother Printers. I am absolutely furious with the service (or lack thereof) I have received from Brother Printers. I purchased a Brother printer and subscribed to their ink service, paying monthly to ensure that my printer would have the ink it needs. I made sure my printer was online, as required by the subscription agreement, and yet for MONTHS, I received NO ink! After being forced to run out and buy ink from Office Depot due to their failure to deliver, I rightfully canceled my subscription. Why would I continue to throw money at a service that was not delivering? Now, to add insult to injury, my printer is rendered useless. I keep receiving error messages stating that my ink cartridges will no longer work, and worse, that canceling my subscription has voided my extended warranty!

Brother Printers would get zero stars if that were an option. I have been trying to set up a printer for 3 days. Have tried multiple times to contact customer support. They are truly awful in every aspect of business and tech.

I have purchased and used many Brother's mailing label printers. I recently purchased 2 more for our new warehouse packing dept and had issues with them on day 1. I called Brother tech help # and waited on hold for 45 minutes, when the person finally came on they stated they needed to send me to another dept. It was a 40 minute wait for an answer. After explaining the issue I spent another hour and 20 minutes only for them to say they would call me back. No call ever came. The next day same run around with being on hold for 1 hour and then being transferred to another dept. Only to be on hold another 35 minutes, and 1 hour of absolutely no help. Sending my printers back and going with another brand.

Printer leaves vertical lines, Brother sent new printer, both times difficult to get to print and chat is a joke... I won't ever buy this brand, too much delay with customer support. Calling for a refund for another brand. Even chat support helps more than one customer at a time, but claims it's faster. Not true.

I've been waiting over 5 days for a call back on a technical issue with Brother MFC-L3780 and still have no idea if/when I will get a call back for technical issue (print/scan is blurred). Printer is only 2 months old. Looking to see if the Printer is still under warranty and/or file an insurance claim - total scam!!!!

Just bought a Brother MFC-L8905CDW. Should have stuck with HP. I am fairly tech-savvy, home office, multiple networks, printers, devices, etc... Previous HP All-in-ones have taken less than 30 mins to get functional. It's been 90 mins and I am still messing with this Brother. I challenge anyone to find a number to call or chat for support or service. The support section of their website asks you to input model number, and when you do that, it takes you to a page that has a support section that takes you back to the original support section. Total CLUSTER!! And, I can't register the product because their system doesn't recognize the serial number. Yes, it's the correct serial number and it was bought at legit retailer - OfficeMax. Don't bother with Brother, just buy HP!

I waited 6 hours only to have the customer service person hang up on me after I asked them to take my number down. Their customer service is extremely unhelpful and basically useless. We returned the printer after this ridiculous mess.

I would not buy a Brother printer. I am returning mine and purchasing an HP printer. Customer service was extremely rude. I was told the only way to connect my brand new brother printer is to reset the router at my business office. When I told the representative that I did not have authority to do this, she asked if my boss was working and if not, then it should not be a big deal. When I told her I was not authorized to go into a locked network room and reset a router, she said there was nothing more she could do and the printer would just not connect. Yet wifi works for every other device in our office building. Going back to HP.

I wondered why these printers were so cheap. Now I know. Warning- if you purchase a Brother inkjet printer, it is set to self clean at RANDOM TIMES for some reason that cannot be prevented, worked around, reset, or set to a more convenient schedule for any reason. Our shiny new printer wakes us and our children up in the middle of the night, early in the morning, just randomly, cleaning itself. Even if we cleaned it that day. Even if we are printing regularly.

I purchased a Brother HL-L3290CDW printer in 2022. It worked perfectly—until I purchased replacement toner cartridges from Brother. Because I mostly print in BW (until now) I didn't realize color printing was an issue. Now, the colors are faded and incorrect. I spoke to what Brother laughingly calls an "Ambassador" aka support agent and ran five diagnostic tests. He determined that the toner cartridges are defective, and since I purchased them outside the 90 day warranty, I'm up shit creek.

Like all Brother printers, this one installed at my business in 15 minutes or less flawlessly. I really like it when tech works. This printer operates with native Windows drivers and can be managed through the Brother driver or Windows with no loss of performance. Operating costs are superb. We ordered an extra drum for only $78 good for 15,000 pages. TN30 Toner Cartridges ring in at a penny-pinching $39 a piece good for 1200 pages each so we ordered 4. They are not gonna go obsolete any time soon unlike our old Lexmark which we just retired due to no toner being available at $175 a non existent cartridge. My older HLL3290CDW also works flawlessly being shuttled between Windows and Linux. The DCP picked up our hidden network without effort. There is just a certain tedious nature to inputting network and key but once you get that done, the rest is history. Well done Brother Canada.

Set up instructions and documentation are both archaic and hard to understand. I had a very difficult time getting it connected to my Wi-Fi network. Probably spent a couple of hours off and on before getting it online. Aside from that, printer appears to be doing the job very well. This is day two so, if I experience other issues, I will update.

They have NO customer service. I have tried to call their customer service number to talk to someone about the problem I am having with the new toner cartridge and either nobody answers or they say leave your number and they will call you back.....nobody called back. Now I have a copier I can't use. I will never buy another Brother's machine.

I am one satisfied customer!!! I love the printer that I bought a few years ago and their customer service is epic! I got a new modem so my printer went offline. I called Brother and connected to the nicest, most patient customer service agent. He walked me through the reconnection process. His voice remained so reassuring! This is the kind of customer service that is rare in this world! Thank you Brother!!!!!

Am on hold for more than 39 minutes.... Roo busy on Mondays.... say try different day. How about hiring more people for Mondays? Have to listen to lies about how chat is faster... It is not... buy some other printer.... to save time.

This has been a greater printer, but within the last year Brother has updated the printer software to reject all compatible cartridges. Also, it is interesting that the price of the cartridges is usually the same from any of the major office supply firms and direct from Brother. Smacks of price fixing and restraint of free trade. Not likely to buy a Brother printer in the future if they continue to do business this way.

I purchased my printer April 2023. 1st I could not find any ink so I subscribed to the EZ Print subscription. The plan was so expensive! I cancelled my plan which was not easy to do and still cannot get offline with them. In order to cancel I had to REPLACE EVERY COLOR OF INK CARTRIDGES. This is not right because the ink I had in the printer were not nearly empty but that was the only way I can get my printer to work. I PAID for those cartridges with my plan. Why should I have to throw them away! I will never buy another Brother product again!!!! I tried to contact them but it took me over 45 minutes to get NOWHERE.

I have a Brother printer, about two years old on its fourth ink cartridge. Not a lot of use. It keeps coming up that there is no paper. There is a grinding noise and then the thing stops. The only solution is to fill the tray right to the top, but, when about a quarter is used, the printer stops to tell me it needs more paper. Problem seems to be getting worse. I guess if I have to scrap it, it will prove a pretty expensive way of printing stuff. Really disappointed.

I own a small business and bought a Brother printer for my office after seeing the excellent reviews, reputation, and supposed reliability. I bought this printer a little over a year ago, and I have only used the initial set of Color cartridges, which were supposed to last a long time but as most of you experienced did not last long at all. I need a very important document printed in color for something business-related, I won't go into details, but this form is required for me to collect a significant sum of money for the business. After spending $60 replacing all the ink, the printer REFUSES to print ANY color. Now mind you I have only used the color enough to replace the ink ONCE and it doesn't work. TERRIBLE product design.

Printer didn’t work. Had to call Asurion to get it to work. Took three tries. Printer is only three weeks old. Unacceptable. Second bad experience with Brother. Wouldn’t recommend a low end Brother printer.

I bought one of their top tier printers thinking it would hold up better than the others for a few grand. Well after 35,000 pages the fuser failed prematurely since they guarantee it for around 200000 pages. It got nothing close to that. We have been back and forth with them for 2 months and all we asked was they send the part and we will pay someone to install. They can't even do that!! Save your money and go with a company that stands behind their products.