Brother Printers Reviews

I have spent hours trying to get new printer/scanner to work. Or to get chat support.Or any help. Chat asks a few questions then goes silent. May just give away MFC-J1010DW to someone with more technical savy or patience than I gained after 30 years in software field. Would not buy another Brother product.

I purchased a new Brother MFCL2759DW Multi-Function Printer from Amazon. It’s under two years old now and I’ve had the worst customer service experience of my life. I’ve been calling customer support for weeks now waiting for up to four or more hours each time and no one ever answers. Every time I call, the recording advises “we are experiencing higher than usual call volume. You should expect a longer than usual wait.” I hear this every time I call and I have yet to get anyone on the phone. The printer is obviously not built to last and the customer service is horrendous. Don’t waste your money on Brother- You’ll be sorry.

I purchased a Brother Compact Monochrome Laser Printer, HLL2395DW, Flatbed Copy & Scan, on January 2023 for $219.99. I was initially very happy, but in the last 18 months I have had repeated problems, I believe they can fix it, but it is impossible to reach them. Approximately November 2024, my printer stopped working. I called repair. Was told the wait was more than 4 hours, I had used online service, but no answer. Finally got through and it was fixed. Two weeks later, same thing, but no longer offered the option to leave my phone number and they would call back, again more than 3 hours. Approximately a week later it stopped yet again, another 3 plus hour wait, since this was the third time, I asked for an option to get through faster and not have to start all over, they gave me a case number, because I was worried the same thing would happen. It did. They said it would be 2 hours, I waited long past 2 hours, probably past their closing time.

When I purchased my printer I had some trouble setting it up so I tried to use get technical support, it was almost impossible. I called told I would have 1hour 45 min wait. Hit 1 and someone would call back, first time no call back. Tried again, took 7 hrs for a second back and the person was no help. Their customer service is absolutely horrible

I want to express my frustration with the ongoing issues I’ve encountered with my Brother printer. It does not print, has an issue. Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service. I called customer support and waited on hold for nearly two hours, so I chose to call me back. Unfortunately, they called when I was not at home. The support team informed me that they couldn’t proceed without me being present with the printer.

I have the Brother 2640 and absolute junk. I have to keep setting the wifi on it or reload the app. This printer has cost me a lot of working hours just trying to print documents. Do not buy it. Wasting your time.

Brother's refresh program is such a scam. They take advantage of people thinking this would make their life easier but costing the consumer hard earned money. Please read the small print before signing up for this. The printer is nice but I personally will not buy another one.

We have a Brother MFC-L2820DW printer. It is relatively new and after 651 pages of print on the TN 830 (which is supposed to give up to 1200 pages of print) toner cartridge the message to replace toner cartridge. We called customer service to find out how to use all of the ink in the toner cartridge and were told, "You can't, that would harm the printer," that we needed to replace the cartridge. After playing around with the settings I hit all settings, general setup, ecology and turned on eco mode and toner save which has allowed us to keep printing. Customer service either intentionally lied or else did not bother to do the research and give us the correct answer. Not happy with the service.

Worst customer service structured to dissatisfy customers and make them crazy. Will switch to any other brand. It can not be worse than this.

Dismal connectivity - drops out between prints - restart computer; unplug printer update drivers and so on... Avoid this brand. I have dumped a HL-L2400DW as it is simply too frustrating to bother with. 3 months of misery.

Truly disheartened with my MFC-L3770CDW, $550.00 laser color printer. Everything about the machine was extremely good until I had to replace the tomer. $400.00 for the color cartridges. Which didn't seem to print as many as they claimed. Then, on my 2nd set of cartridges, the printer never powered back up. Leaving me to trash a 13-month-old printer. Brother stated they would give me $75.00 off if I bought another. Only to find it was made in Vietnam. I will never buy another.

I have purchased a variety of printers, but Brother is by far the worst. My problems started when I signed up for the Brother Refresh cartridge subscription. There was a problem with the payment, and I was locked out of the printer. This past month, I decided to renew my subscription and set up my printer. The printer gave me a code that the printer nozzles were clogged. After following the directions to unclog the nozzles, I was unsuccessful. I called Brother for technical support, and after many attempts, the technician was unsuccessful.

I purchase a MFC-J6940DW. So this is complete garbage printer. Trying to adjust the contrast so the printed pages will not give at all contrast, more than that we bought the second time black toner which will not print more than 10 pages. Terrible experience with this brand.

Steve was superb. He analyzed my problem possibilities, worked through them in order of probability, found the guilty party, then started over to fix each glitch so there were none left. The printer had stopped working, and in my efforts to fix it I clotted up much of the machine. Steve worked backward through my errors, and now the computer and the printer work perfectly. His temperament throughout was level, focused, humorous, and unfazed. He kept my temperament in order by keeping his in order. I've used a lot of people in that chair. None as good as Steve.

Purchased my printer at Walmart. Entered the ink refresher program with the cartridge that CAME IN THE BOX WITH THE PRINTER. My printing really didn't fit any of their plans—nothing some months, 700 pages a month, maybe once every 7 months. I’m a writer and beta readers sometimes prefer a paper copy. I have too many things going on to go to my dashboard every month and make sure I’m within the plan—something I’m sure they count on. I paid enough to purchase one or two cartridges and my ink was still not used up. Canceled refresher and had to throw the remainder of the ink away because of some little activated code in the cartridge they shut off when I canceled my plan. I doubt refresher is worth it, even if you think you fit one of their plans. Sorry, I didn’t save my receipt to ‘verify’ my purchase. There’d be no reason for me to be here if I hadn't had this experience.

Don't bother with their products. I made the mistake of buying a Brother printer only to find out that you can't use third-party toner cartridges. You have to buy the overpriced cartridges sold by Brother. And don't buy that line that their printers only work the best with their propriety cartridge. That's the BS they've made up to justify what they're doing. Will definitely be more careful in the future and will definitely stay away from Brother products.

I have a Brother printer and purchase their ink cartridges and have been having issues with the quality of their cartridges. I have had 3 black ink cartridges in a row that have been delivered with no ink in them (empty). Brother has refused to back these cartridges, and as a result I will purchase a printer from another company that hopefully has better quality control than Brother.

I am trying to connect a Brother MFC-7860DW to a Dell Optiplex running Win 11. Brother tech support guided me to download and install the installation package from their drivers site. Win 11 device security identified a driver BrUsbSib.sys that was not allowed to be installed with Core Isolation on. Disabling Core Isolation caused a serious problem with the operating system. Brother tech support did not know what to do, and told me to talk to Microsoft. But this is Brother's responsibility, since they provide the installation drivers for Win 11. Basically, after hours on the phone with both Brother tech support and customer support, I am stuck, and they hang up on me. This is a very poor support system by Brother.

I bought a Brother printer less than a year and a half ago and faced an error with the toner (low in tonner). I replaced it with a new one, but the alarm did not disappear. When I called customer support, after waiting 50 minutes on the phone, they told me I had to pay for advanced troubleshooting. I am completely disappointed with Brother and the way they treat their customers. I will never buy Brother products again.

I purchased the printer and started the set-up. I followed the instructions that were provided with the printer. I went on the website and immediately an AI chat pops up to help. They then call you, and you speak to a technician to help with the installation. BE VERY CAREFUL!!! Without knowing, you have been redirected to a scam site from ARIZONA. The scammer, in this case, called himself SEAN ** actually helped install your printer as if he worked for Brother Printers, but in the background, he is getting into your computer and will charge your credit card. The telephone number sometimes used is **. BE CAREFUL!!! Worst of all is when I complained to Brother Canada, they are aware of the problem!! By the way, so far it's a good printer/scanner/photocopy. Model DCP-L2640DW

Printer disconnects from wifi about every other time we try to print from it -- typically takes about an hour to get it to reconnect (after several tries connecting on the app). Horrible product, and even worse customer service. DON'T BUY

I purchased two Brothers MFC J11700W printers. My daughter is a college student. My husband and I rarely print but keep a printer. This is by far the worse printer ever. We buy ink as if we print weekly. Yet we don't even print monthly. Seems every time we need to print, no ink. Printer will not allow you to print useless you have yellow and black ink. If I could get my money back. But I guess I'll donate it and research to buy a better printer. I DO NOT recommend buying this printer.

In the past the connectivity has been an issue where it often drops off the WIFI connection and had to be reset. Then came the constant updates that were only days apart but the best update from this lousy company was sneaking in a block so you cannot use aftermarket toners or cartridges. This seems like a lawsuit that should happen under the right to repair legislation in many states. I will be sending a complaint to the attorney general to investigate our state laws against this or a pro-bono class action attorney. Seterus mortgage learned the hard way about illegal banking, I hope Brother's has the same opportunity to learn from their operations. I am stuck now between no toner icons and a 0 drum icon despite both being replaced.

Printer worked OK for a few years. Paper jam notice with no paper to be found - unable to locate paper or get rid of message. Customer support tech was rude, impatient, & had no comprehension of older folks not understanding tech things. For this reason, I will no longer purchase any more Brother products. To find tiny pc. of paper, it requires a LOT of work & time apparently, as I could find nothing. Now I also have useless ink cartridges for whatever new printer.

This company has the worst customer service I have experienced in a long time. They DO NOT care about the customer. I have spend hours on the phone with their first tier tech people who make you go through painful steps when you already know the problem and just need a level 2 support tech to help. After spending hours and asking multiple times to be transferred to level 2 support and their refusal to do that, I finally researched how to fix the issue myself and did so in about 5 seconds. They refuse to help you if you don't use genuine Brother ink cartridges which is a joke and then even when you do they tell you the cartridge is no longer under warranty and they will not help you. Basically they told me I was out of luck. I will NEVER purchase another Brother printer again!

We always have the Brother printers and recently we tried to reach out for help, after 20 minutes of wait time they let us wait for another 40 minutes, they said on/off and very rudely hang up without any information.

I bought a Brother printer through Amazon recently. It is the model number HL Dash L3300CDW. I was told it would be a good printer. It is the worst printer I’ve ever had in my life. Now I’m trying to return it and they make it impossible. Amazon will not back it and brother completely avoids. Any contact of any kind. I will never touch another brother product and I have never had such terrible service on anything in my life. Never buy a brother printer.

Printer just stopped accepting new toner carts. I'd put a new one in and the toner wouldn't reset. I followed the procedure to reset it multiple times and it wouldn't ever work. I was able to take the same cart and put it in a different but similar printer and it would read the cart as 100%. I can only guess they put some software update to stop customers from manually resetting the toner counter, and they didn't want to tell me the new process.

Web site info is not correct. Wait times to speak to someone say 15 minutes or the robot says they are too busy to take calls. I waited 39 minutes on a Wednesday and then they wanted me to verify the label cart installed was a Brother product. I reported the Brother logo is embedded in the side of the cart and the label on the cart shows Brother and the Brother icon is on the back of the entire roll of tape itself, but she said it could be from another Brother company?! Since we can't prove any of these ridiculous claims we can't get warranty repair or support for this printer which is obviously randomly showing an error that the wrong type tape is installed even though it works with that cart type sometimes.

Horrible Company. Reasonably priced printers turn into terrible subscription obligation. They get you hooked in with a cheap printer, then they claim your ink wells are dry when they clearly have more ink. Then they fail to advise you when you are running out of pages to print. Disgusting practices-