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Overall Rating3.0 out of 5
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About Belkin

Belkin manufacturers consumer electronics designed to make remote work easier. Products include cables, adapters, adapters and home automation devices plus accessories for computers, phones, smartwatches and tablets. Belkin provides free ground shipping and a 90-day return policy with purchases.

Belkin Reviews

ConsumerAffairs has collected 134 reviews and 949 ratings.

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Page 1 Reviews 0 - 10

Reviewed July 20, 2023

I placed an order for a Belkin wireless charger on a Thursday night. I changed my mind and called to cancel the order on Friday morning. I was told that the order was canceled. The following Monday I received an email saying that the order had shipped. They went ahead and shipped it anyway... I called them again and was told that they would email me a return label and I was assured that I would receive a full refund once they received the charger back. They didn't send the label. 3 days later I called again and this time I insisted on staying on the ph while the label was emailed to me to make sure that they did send it. While I had them on the phone I also stated that I had canceled the order prior to shipping so I wanted a full refund including outgoing shipping costs -which they agreed to. 3 days later I received the charger and sent it back the next day.

They received the charger 3-4 days later and I was credited a partial refund - they did not credit the original shipping costs. I called again and was told that they would refund the shipping costs -2 weeks and still no refund. No reply to phone calls or several follow-up emails. Extremely unprofessional. Their customer service reps lie and deceive and the company seems to be OK with this. Every time you call them you are put in a virtual line waiting for the "next available representative" average wait time 20-35 min. I work in IT management for a large company and we do (or now it's -used to) purchase Belkin products -I have now changed that to Logitech brand only. We will no longer be using Belkin products in this company.

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Verified purchase

Reviewed July 20, 2023

We bought our phones at Verizon and we bought the screen protectors from Belkin company, we were told at Verizon that we needed to register our product and we had 2 year warranty, however, now, not even 6 months I need replacement, I went in the Belkin page, fill out the form. I received an email asking me for proof of purchase, I sent it, then, silent. I called the 1 800 number and the people kept telling me they could not help me. I call 4 times, spent more than 1 hours. Finally one lady told me that I needed to go to Verizon and ask them for the product number, WHAT KIND OF ** IS THAT??? Give me a break. That is dishonesty to the next level.

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    Verified purchase

    Reviewed July 9, 2023

    I recently decided to upgrade from the prior Belkin Wemo smart plug (App Based version) to the Wemo Smart Plug with Thread - and regret the decision every day. From the product itself to the customer service, I find myself thoroughly disappointed. First and foremost, the functionality of the Wemo smart plug is far from reliable. Despite claims of seamless integration with Apple HomeKit. I encounter constant connectivity issues. The plug will frequently disconnect from my network, rendering it useless for extended periods - until either power cycled or reset. The inconsistency in its performance is frustrating, to say the least. And WHY not make it compatible with Alexa?

    The run around from Tech Support is mind-boggling - suggesting we need a different Apple HomePod to solve for bugs with the firmware. I am far from technology illiterate - yet customer service treated me like a kindergartner. It’s your product - not me - I wish I read other reviews prior to purchasing. The mobile app, which worked with prior Wemo versions- is no longer compatible. The whole purpose of a smart plug is to make life easier, but in this case, Belkin's decision to limit compatibility to HomeKit only added unnecessary complexity. Who in Senior Leadership at Belkin ever signed off in this idea?

    Perhaps the most disappointing aspect of my experience is the customer service provided by Belkin. This is also a leadership and Governance issue within the company. When I reached out for assistance with the connectivity issues and app glitches, the responses were inadequate and not technically sound. It felt like they were more interested in brushing off my concerns rather than providing genuine support. It's disheartening when a company fails to stand behind its products and offer satisfactory solutions. They will not, 100% NOT stand behind their 2 year warranty. Anyone interested in a Class Action Lawsuit?

    In summary, my experience with the Belkin Wemo smart plug and their customer service was far from satisfactory. The unreliable performance, coupled with a now non-existent mobile app, makes the product frustrating to use. Additionally, the lackluster customer service added insult to injury. I would not recommend the Belkin Wemo smart plug based on my disappointing encounter. STAY AWAY... save your money and time, there are plenty of other products on the market and companies much smaller that will stand behind their products.

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    Reviewed June 16, 2023

    The website lists 90-day returns. Cannot return online. Cannot return via chat. Need to call, and wait on hold for an hour. Clearly a tactic. This is a dishonest practice. I'm still on hold as of writing this.

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    Verified purchase

    Reviewed May 23, 2023

    I purchased the Belkin Boost Charge Pro charging stand and was having issues with my phone charging intermittently. (New 14 pro max) Apple watch and headphones were charging fine. I reached out to customer support, and after giving them the required info, they shipped me a brand new unit at no cost. It's a pleasure to work with a company that stands by their products.

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    Reviewed May 9, 2022

    The Soundform Connect doesn't even work! It won't recognize and connect to my phone, and I've spent hours trying all work-arounds. I'm going to have to toss this in the trash and lose $99, didn't save the receipt. Is there a product out there that, in the 21st Century, can allow you to play music from your iPhone to your speakers through the receiver? I have a totally wifi enabled receiver and I get sound through all other devices. Belkin is the only thing that won't work.

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    Reviewed Nov. 6, 2021

    I bought a mesh system 6 months ago. It just stopped working one day. It has a 1 year warranty. I call to get a new 1 after staying on the phone with them for 10 hours. They refuse to send me a new 1 unless I gave them a $500 deposit with a credit card. There is no technical support to speak of, there is no corporate number to call and when you do call technical support you are sent over to the Philippines and you are given the runaround and they don't stand behind their policy.

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    Reviewed Oct. 17, 2021

    My move was transferred to another company, unbeknownst to me. I unpacked a large Blue and White Porcelain Chinese Antique ginger jar and Planter, they were not just broken but totally smashed. Turned in an Insurance claim for several thousand and received a check for $372.00. I do not recommend these movers at all. Originaled out of Latrobe PA to Naples FL. I will get an appraisal on the items and hire an attorney to handle it. TERRIBLE.

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    Reviewed Sept. 27, 2021

    I own a Belkin UPS (Uninterruptible power supply) that developed malfunctions. My attempts to reach their tech support failed - the phone line is always busy, the wait for the online chat endless. Beware!!!

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    Reviewed Sept. 19, 2021

    I bought the iPhone 12 screen protector at an apple store and the guy in the store said the screen protector could be replaced whenever it get damaged or crack. When I contacted Belkin to get replacement and I said my phone was dropped, they said the warranty was removed because I dropped my phone and I wouldn't get lifetime warranty anymore.

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