Belkin

I had a power surging in my house, it burnt and one of my surge protector caught fire from the surge, I talked to their third world customer service person. He asked for the model number and what happened, I explained to him and he said I can have all my power surge replaced and would call me back in a day or so. He should have told me to save it and I could have sent it back to them.. The surge protector smells really awful and it would give me an headache. So took pictures of the model number and the picture of one burned surge protector.

Never had so bad customer service. They dont listen to the customer and keep asking for the same documents. In total 3 times for a purchase order. Their solutions was to the return all the Wemos and not only the one that has a defect. Because there was nothing in stock they would refund me the invoice amount.

This all costed me more time and money than they refund amount. Never again!

All I was trying to find out was the Voltage and Amperage of the power supply of the switch. The customer service guy wouldn't help me unless I produced my phone number, name, and email address. IT WAS A SIMPLE QUESTION!! Terrible company that outsources their employee customer service relations to a different country.

Belkin PF60 did not protect. Repair costs not reimbursed. Belkin Protector didn't protect my TV & Home Theater System from power spike. TV repairs $286, Home theater shot $484, Surge Protector shot $194, shipping $66. MY LOSS $1030!!! Reimbursed ONLY $214!!!

I contacted Belkin about a replacement screen protector for my iPhone, they did not have any in stock so I was told I would receive a refund within 30 days. It has been over a 2 months, I called today to follow up and was told that the check had only been processed a day or two ago and it would take at least another week or two for the check to make it to me. This is horrible customer service, do not tell I will receive something in 30 days if this is untrue.

I tried to buy 2 cables online, the purchase never go through and they charge me 4 times the same amount in my debit card. I call the customer service 4 time and I still waiting for my money back in my debit card. They have my money in holding for 3 weeks right now and always said, "Your case is moving. Give us 24 hours."

They do not read their own case notes when you have a problem. Their staff when you call technical support do not know what they are doing and are reading off a screen. They send emails that are not correct because again they do not read their own people's case notes when you have an issue. It took 6 hours to get 3 of their WeMo Insight switches to work. I am an engineer for goodness sake. These are simple devices yet they have the hardware, software and firmware screwed up. Their own people do not know what the hell they are doing.

I have a small N300 wireless extender that stopped working after about 3 years. While on their website a chat continued coming up so I finally started it and after 2 sentences she asked for a phone number so that a tech can call me. Hmm which company gives you FREE tech support for a 3 year old 30.- device? But I had him call me and first thing he connected to my computer which I never like. And then he pulled up a network log showing me all these problems of "bad stuff" getting into my network and that's why the N300 doesn't work anymore. Then the sales pitch for 150.- he can clean out the network and upgrade the network software and that is just for the product as his service is free.... BS!!

Belkin pride itself and advertise its surge protectors while stating that it guarantees the devices connected to them. Following a series of surge events in my house last year, I made a modest claim for the damaged surge protectors and a few damaged devices. Belkin did all it can do in order to make the claim process confusing and hard, once I did claim, they refuse to deal with that by using various excuses and change the claim procedures all the time. In short, it appears they have no intention to honor their commitment. Overall, it was highly unpleasant contacting the company's representatives and all refused providing me with an email address of the management (of the claim department for example) as repeatedly requested.

I have to say I am very disappointed and was very hurt by behavior of the Belkin products agent in Sarajevo, Bosnia and Herzegovina. The name of the company representing you is Zvuk i Slika, Sarajevo. I bought in January the iPad and Belkin keypad in your office in Sarajevo, the company name is Zvuk i Slika, BBI, Sarajevo, Bosnia and Herzegovina. After 2 weeks, the little handle on the keyboard was broken. Although, all the time from the beginning as I bought the keyboard, it was barely flipped inside and hopped the iPad out of the shield for a few times. Crackdown occurred happened when I was working on a keyboard without a touch of a keyboard.