Apple Tech Support Reviews

Although my Apple iPad is only a few months old, I was having difficulty with the screen responding and swiping. Luckily, I was able to call Apple support and speak to a representative, Travis. He was excellent, was patient, and took the time and expertise to correct the problem. Bravo to Travis! Great work! “Thank you, thank you, thank you.”

Terrible. I’ve been playing an online game that I’ve spent a substantial amount of money on. Never any issues. Now all the sudden I’m soft locked out. I’ve contacted twice to ask why. I get smoke blown up my butt and say I have to wait 48 hours. Still can’t use Apple gift cards that I bought and paid for!!! Extremely frustrating!!! I have receipts and everything. Done all the security steps. What a joke. You have real jokers out here stealing but someone who has use Apple gift cards for years on Apple products now is being blocked from using. Apple support is useless!

I was given a faulty MacBook just about 2 weeks ago. The store in Dallas Texas provided me a MacBook with a ruined battery. I’m an international student, and I also have AppleCare. Despite numerous attempts to address the situation respectfully, in a desperate desire need to fix the issue, I was left with “I’m sorry I can’t help”. They will never allow customers to speak with administration or corporate to escalate the issue. I’m super disappointed and feel disrespected in my service as a longtime customer.

TERRIBLE CUSTOMER SERVICE!!! HOURS ON THE PHONE & THEY NEVER EVER FIX THE ISSUE! THEY NEVER DO REFUNDS OR HELP ME AT ALL! All they’ve done is take my money and waste my time! I was offered a two month free trial after buying some earbuds. When I went to use my trial it said I wasn’t eligible. I spent six hours on the phone with Apple and after sharing my screen, going to different devices, being on hold doing every single thing they asked me to do they still would not help me. They were rude to me on the phone talking about a trial I had six years ago and that was the reason I couldn’t use my free trial this time which is complete misinformation. The man I spoke to was incredibly rude and wasted all of my time. I then asked about the subscriptions that I was not refunded for that did not mean to happen and he would not help me with that either.

Waste of time with Apple support. I received three Apple Gift Cards for Christmas. All three cards have damaged codes when I peeled the sticker from the back of the card. Called Apple support and they tell me this is a known issue and now problem they can resolve the issue. They need the receipt for the gift cards purchase. Told them the person who bought the cards can not find the receipt. Asked them to check the individual card numbers serial number and it'll show the value is still not used. They claim they can't do that and the gift cards are useless unless I can provide the receipt. What a scam.

I just bought an iphone air because I my xr's battery was failing. I have two iphones; one for personal use and one for my work. I was using my xr for my work and my 15 for my personal use. I wanted to transfer my account from my 15 to my air and then my account from my xr to my 15. I've done this process several times in the past at a Verizon store where I purchased my all my iphones with absolutely no problem. But, silly me, I bought my air online from Apple and used Apple Support to make the transfers. The customer support person completely screwed up the process which took 2 1/2 hours. I have spent a total of more than 8 hours trying to fix the mess trying to trouble shoot on my own and have made 4 calls to Apple Support for help. I lost my contacts, passwords, access to one of my gmail accounts, can't shut down my air, had to reload apps, can't access Siri, and so much more.

I bought a new Mac desktop to replace my old one.... I made a mess of things when migrating from old to new.... I contacted Apple support and found Calvin.... great luck for me! (probably not for poor Calvin). Calvin was on the phone with me for at least an hour, he never got perplexed when I asked him questions and he got me back on track with ease. Thank you Calvin, I appreciate your knowledge and patience. I'm typing this on the new Mac!

The absolutely worst support service I have ever experienced.. Multiple calls and chat texts to attempt to fix my problem with zero results. I was hung up on and when I was fully fed up and let them know they hung up on me with no results I have am quick becoming a Samsung fan! Apple has a horrible support service continuously passing you off with no explanation or results!

I paid $53 for Apple support to resolve a problem with a download from Groupon. I received two emails from an “expert” but have received no response to my reply. Groupon also has not responded beyond their initial reply to my complaint.

Apple Watch replacement same defect work service then how the watch keeps failing but Apple treats you like a fraud risk by demanding full payment authorization upfront before sending a replacement. How they’re holding your authorization funds hostage for a product they can’t seem to make properly and how their customer service has gone from helpful to hostile. With Tim Cook, when I remember the Steve Jobs days. I had less stress. Better customer service and better products.

Unable to find any help in the support area of the website. Finally found somewhere that I could chat with someone after searching for an hour. I was just trying to renew a subscription and the solution was that I had to go into an Apple store to get help.

I let my son use my ipad and he logged me out of icloud and he forgot the password he used therefore I haven't been able to remove his acct or log him out and the acct had been unable to restore itself. I only want to log him out and no one has been able to do it and one representative told me it was my responsibility to remember the password. He couldn't help. I JUST WANTED TO LOG THE KID OUT SO THANK YOU. How can a tech company not be technical? Wow.

The support technician took over 10 minutes to respond to my call, and couldn't even resolve my problem. I am locked out of my new Apple account, and now I cannot log back in. They weren't even trying to help me, just sending me to the website, which didn't work. I'd already tried the website, had been locked out, had called their support to see if they could unlock my account or do something to fix it, and they couldn't. I now understand why my family distrusts Apple and won't use their products, even though the Apple TV+ streaming service has a TV show I really wanted to see that I cannot watch now because my account is logged out. It's a waste of time and money!

Apple has been great in maintaining a myth. I will do everything in my power to raise awareness against: their technical support is absolutely mediocre, especially in case of hack, or suspicious files or occurrence. They have literally ZERO knowledge of Macs and won't help you solve even the most basic questions that anyone with a week of terminal tutorial can figure out. Do NOT rely on Macs or Apple device in general for safety, they are AS unsafe as Android or Windows and their support will NOT help you the least.

Rated 1 out of 5 stars. I don’t trust Apple customer service anymore. Be careful sharing your information with Apple. I used to trust them so much until selling my iPhone to them and trying to redeem my gift card of $280 from my iPhone 12 Pro Max. They stole my money and screwed up my Apple account. I called several times, talked with uncountable technicians and until now no one was able to fix it up or find out where is my money. It's been almost 4 months now. Apple lost my trust and business. Date of experience: March 25, 2025

Their security for recovering your iCloud account is so over the top that I could provide them with my blood type, mothers maiden name, ssn, birthday, address, email and phone number, fingerprints and Face ID and they still take DAYS to verify that you are who you are. I just need to get into my freaking account. This is insane.

Two months after Apple care expired, the front of Apple Watch popped loose. This was from normal use, there was no bad event. Only help offered at store is send away for repair with charge of $199. Smart aleck store manager.

I have been a loyal Apple customer for many years. I am writing to explain the difficulties I have encountered with my recent AppleCare replacement process.

If i could give these mental midgets ZERO Stars, I would! I have had to contact Apple on WAY TOO MANY occasions to get my gift card privileges fixed. They blame my bank, whom I have personally cleared in the endeavor by speaking with Chase Services in New York City! My Debit card IS NOT the issue. Apples inability to hire competent technicians is! These single digit IQ morons take over access of your phone and then do nothing more than have you select a multitude of inconsequential apps to try and fix the app that is broken. I am an Apple person for life as I am a retired teacher, but, at this point, Apple cannot get out of their own way. It is VERY clear Apple does not care about the people who buy their products! Might be time to switch to Android!

I live 3 hours from the nearest Apple Store - Spokane. Apple has refused to certified repair sites in my area. Only option is to send the computer out which takes 3 weeks I am told. The Apple Store informed me that though I had to drive 3 hours to them and was advising them of the problem ahead of time, they would not be able to replace the battery the same day. I would have to leave it and come back - so 12 hours driving for a battery. They thought that was just fine. Got a crazy description of their “processes” which could only be described as NOT customer-friendly. It became a call that I should understand their processes rather than how they might assist a customer. Beyond ridiculous. Swearing off Apple products entirely.

I recently had a very disappointing experience with Apple regarding an unauthorized subscription renewal. Despite not giving my consent for the renewal, I was charged, and upon discovering this charge, I immediately attempted to cancel the subscription and request a refund. To my surprise, Apple denied my refund request, not once but twice.

Unable to remove a $50 charge I accidentally made for one of my grandkids' games. I made a $10 charge and was charged five MORE times for the same thing. In my opinion, big tech companies like Apple and Verizon try their hardest to not talk to their customers. It's quite impressive in a frustrating way.

This is supposed to be the largest company in the world by market cap but WORST in terms of Support or Service. Firstly, I don't think they ADMIT THEIR PRODUCT/PARTS DEFECTS. Apple DOES NOT COVER ANY DAMAGE OR DEFECTS DUE TO PARTS IN THEIR LIMITED WARRANTY. They want to charge me > 50% of the Product cost for just repairing the keyboard or trackpad when it's not my fault. Even if it is my fault, HOW DOES PAYING > 50% cost of the actual product to repair or replace 1 part (i.e. Keyboard or trackpad or both).

I received a statement with my Citibank Costco Visa card for my statement that fell in a billing statement 5/23/2024-6/24/2024 and wanted to notify someone like a manager about the purchase being revoked and waiting for about a while like over 10 mins and trying to figure out what to do. I have other vendors I would like to talk to. My time is just as important. I think they need more staffing to keep customers happy about staying with them.

-I called Apple to request my purchase receipt on April 20, 2024., about 4.10PM. -I spoke with a rep. Introduced Herself as Percela. -She was extremely unhelpful after asking all my personal information such as first name last name, Address and email address, she asked for the phone number I gave apple 3 years ago. -I didn't have any idea which phone number I gave them, and she said she can't verify me, and she can't email me the receipt. Even the email on file my address my Apple ID info was all correct. -I can't believe how stupid this could be. I am very sure she had bad day to treat customers this way.

Hello— 1st time called Apple Tech Support a couple weeks ago… The individual was of ** descent and seemed moody, I redirected conversation because needed assistance… 1st he went through my apps and said “delete the ID Notify app… “I asked why. He said “Just delete it!!! You don’t need it!” Sternly — So I did …. This should have been first red flag… That had nothing to do with the tech issue we had discussed regarding my wifi.

I have an IMAC and because of the customer service I will never buy APPLE again. It was once good. The agent, Randy was bullying me. It was very malicious. He was playing games from the beginning. Before I could tell him the issue he said he knows what it is. He was busting through my sentences. It got increasingly worse as the call went on. He was talking over me deliberately and would let me complete my sentences. He was very cocky. He wanted to do remote when he didn't let me explain what I was seeing. I had to say, "if it's ok can I tell you first" and tune was 'if you feel better about it go ahead.' He would let me think to form a thought. He was hammering.

I only gave them one star because this crappy review site won't accept a zero rating. Never ever ever ever get an Apple Card!!!! It's a total scam 100%. Goldman Sachs and Apple Credit Card is the WORST ever. The Apple card has no number or phone number on it. So you can only make a payment by using their phone system and good luck finding the phone number. Apple or Goldman won't tell you the card number of your own card for security reasons!!!! The card doesn't appear in wallet, there are NO hard copy or electronic statements EVER. So you can only get account information over the phone. It's all in the ether. More like for THEIR security. Definitely not mine. If you happen to find the phone # for support (it's 877-255-5923) good luck with it. I called 6 times and their automated system doesn't understand my response so it hung up on me 6 times. The crappiest system ever!!

I like my Apple products but I don’t call customer service for help as they are absolutely useless. I would rather drive to an Apple store as part of my business when I go to the city (I live close to 2 hours to the closest Apple Store). The telephone customer service they have are very rude and would not listen to you, even condescending most times. I’d rather deal with a customer support from an offshore location than those based in the US.

Absolutely worthless, they won’t even call back and handle the crap they sell. I use their system and they say they’re trying to call me and no ring, no nothing, just more **. Do what you say and support your products.