Apple Tech Support

I had the pleasure of being assisted by Cynthia from the Apple Support Center ref #(**). I honestly have been trying to fix my iPhone for well over a year. Storage full. Constantly Deleting pictures and refining what apps I chose to utilize. I accidentally came across the Apple support app to download to my phone it was the best thing that ever happened! Thanks to Cynthia! Out of 32 GB I was at 31.7.

Apple did a Mac OS update that forced APFS formatting on hard drives without user permission, corrupting them. If they were formatted to OS Journaled, the update corrupts the drives, and you must take them to a professional to recover the information. Apple tech support cannot assist, and the company is not taking responsibility for its actions. I don't know what it will cost to salvage the information on my hard drives. I believe that Apple should answer to customers and support them. I hope for a resolution. I hope to see updates on Mac OS that will fix these problems. I hope that Apple works towards a better customer experience.

Apple sent me an additional computer (that I did not want) and charged me for it. Which caused me to be out of $1200 for weeks and Apple did not care. They also sent the product earlier than they had told me and so it was sitting out in the cold for hours.

I recently took my M1 MacMini in for a service (logic board replacement to be precise) at Apple Store Icon Siam. The whole experience was horrible, to say the least. I'm on the phone with Apple for over 10 hours (including Apple Care+ issues) as well as 4 trips to Apple store Icon siam. Apple Store itself couldn't be reached by phone number whatsoever (more than 30 minutes of waiting time). Upon receiving the Mac, the technician informed me that the I/O wall had to be replaced and the parts will arrive within 7-14 days which required me to return to the Apple store at least 2 more times. I don't know why but apple seems to hire an unqualified technician who didn't thoroughly inspect the product.  Apple thinks it's a joke to make their customer wait over 10 hours for the phone call and take as many trips as possible to the Apple store.

I sent my iPhone Pro 11 in to have the screen repaired after dropping it in my driveway. It was in an Otterbox, but the screen cracked. I used it for 2 months that way prior to sending it in because of delays in screen availability. After agreeing to repair charge I sent it in, I received an email saying the cost of repair had doubled because the logic board had tested bad and did I want to proceed. The cost of repair was not over $650 so I said no, please ship it back.

Two online sessions and a trip to their store and my AirBud Pro headphones need to be shipped back. I have spent more time waiting on tech support than the stupid things are worth. Apple's server disconnected me several times. I had to explain what was wrong several times and the store wouldn't even see me for at least a week. They aren't even that good an earbud. Top dollar for products that fail within a year and horrible customer service. I don't know how they are so well perceived. Last product I will ever buy from them.

Very helpful and support is top notch! I had a replacement iPad sent and I returned it because I thought the port was blocked. I realized after I sent it that the cord was switched out by someone in the house. Called them back and they reordered, I felt really dumb, they reassured it’s happened before and not to worry.

I have had my iphone7 for one year now, working beautifully, not a scratch. All of a sudden, my phone decided to lock itself with an improper AppleID that does not exist because it happened to be my recovery email. Therefore, it became impossible to update anything, (apps, software..). After 6 attempts to find a solution (talking to a different customer service person each time and re-explaining the situation each time), my phone was re-initialized (lost all my contacts info...) and still could not change the wrong AppleID and could not activate the phone. After 10 attempts, my phone is now not usable and it is due to a problem with a corruption with the AppleID and the only thing I can do is wait for them to unlock the phone (which could take up to a month) according to the representative. This leaves me with no choice but to purchase another phone.

My computer screen randomly started displaying horizontal lines and bands which made it unreadable. Since it was still under warranty AppleCare product repair send me a box with a prepaid label which I packaged the computer in. From the date I received the box until the date I received my computer back was only 72 hours. I could not believe how quickly they were able to replace the entire screen and overnight it back to me! Extremely satisfied!

Apple didn't honor the one year warranty after eight months on a $1400 iPhone XS. The phone had to be replaced 3 times within that eight months and on the last one they told me they were no longer going to replace the overheating device even if it has the same issue. I don't know what kind of company takes this approach to resolving problems with their hardware, but this certainly isn't the right one. Apple Support is will take no accountability for anything. I really hope these "Senior Advisors" get the same treatment someday they give customers. Maybe they'll realize what a bunch of arrogant unhelpful fools they really are.

My Mac laptop was sick. That's what I told the first Apple guy when he asked "How can I help you?" I explained that my speed was slow and sometimes only half of a page would show up on my chrome sites. Even though I was on time for my 10 o'clock appt., he asked me to wait for this one special person he thought could help me. I explained the problem to him and added that I thought my laptop had picked up some malware or it was possessed by an evil empire. He chuckled and after some time of working on it, showed me the malware that may be the cause of my problem. He deleted them and I checked my most used sites. They were perfect.

My Apple Watch was locked by mistake. For 41 days, I was not able to make it work. I think Apple thinks it was stolen!!! Although I provided them with proof that I bought in Dec 2018 but they are refusing to unlock it. I wrote a negative comment at their website, a minute later they remove it. I asked to speak to a manager, but they made me feel like I crossed their line by asking for a manager. 41 days and never spoke to a manager nor my watch was fixed. I think they don't like my name or maybe religion. I don't know what to do?

I purchased a new iPhone only because I was going to receive $100 credit on my trade-in iPhone. I went through the process to complete the order with Best Buy - Geek Squad rep as the Apple stores are currently closed. I received my new phone and installed everything. I contacted Apple support because I didn’t receive my trade-in kit. They said I didn’t order the phone that way which I did because I actually did it with somebody else so I know I did it correctly. And so they won’t honor the hundred dollar trade-in credit off my new phone. They’ll only give me a store credit which does me no good.

Bought $169 air pods. Left one stopped working under 3 weeks after I bought them. Apple sent me a left air pod to replace the one that was not working. The one they sent did not work either. No refund.

I've been using Apple products for about 5 years now, never had an issue with anything. I bought the Airpods Pro on June of 2020, and they started showing issues no longer than 2 months after I purchased them. The right Airpod stopped working completely, the case wasn't charging normally and around October, the left Airpod only allowed me to listen to music and videos, it didn't let me take calls. Being a procrastinator, I went to an apple store on December of the same year; even though the problems were showing long before. I bought them on Walmart and purchased the insurance for 2 years, but Apple Care covered them for the first year.

Bottom Line.... due to fine print, Applecare will not replace my stolen iphone12. I cannot be more disappointed with Apple and Applecare! These people have all the technological power in the world and they are simply not willing to help me locate or replace my phone after I was mugged. Not recommended!

I was trying to pair a watch but found it wouldn't pair, contacted support, needed to downgrade the watchos, the people whom I dealt with were very pleasant and efficient whist dealing with my query, the watch was a 1st gen. Did turn out to be out to be out of warranty. No care plan attached so I didn't have high expectations. Apple put forward a free service including postage, once they received it, within 24 hours it was back with me. Opened the plain box up, of course they couldn't just send it back in just that plain packaging could they? Within that was a box especially for the watch, very presentable. The sort of packing you expect from all their products, this is very good especially during this period! Thank you.

I sent my iPhone into Apple for them to replace the battery. I paid in advance and sent the product to Apple on. They send you a box with a pre-paid label. So far, so good. Then I get one email saying they need to hear from me. They gave a small window of business days to respond. Next thing I know, they are sending me my iPhone back. They did nothing, did not refund me, and never tried to call or text me. One email is not enough contact with a customer who has already paid and needs more information on the issue.

Bought Apple Watch SE for my wife along with a sports band which was not fitting her. We found an alternative band on Apple website and contacted Apple support. The tech support told us it was ok to return the band only online and without upcharge. We could not go to local Apple Store due to COVID closings. Apple send us link to start the return process but it was canceled. After contacting the Apple again we got told we can only exchange the band if we return the watch and band together. Apparently only selected bands can be returned separately. Very confusing and not very helpful experience. We will return the watch and buy an alternative product.

I bought a new iPhone SE. It came in the mail with the sim tray broke right out of the box. The sim tray works but aesthetically it looks back with a chunk missing. I called the company and the lady said she'd ship me a new one. I got an email asking me to hit the pay button. I refuse to pay for a phone part that came broke. I called the number again. They explained they needed me to put it on my credit card as a "hold on the account" until I ship back the broken sim card to prove it was broken. Are they kidding? Do they think I'm trying to get rich quick by asking for a 2 cent plastic sim tray? I have to prove it's broken? And besides, I need my phone, and the sim tray works. I told them this but they refused until I put payment on my card and shipped back the sim tray. I will never buy another iPhone again.

I’ve been using Apple products for years and take good care of my items, so I rarely need tech support. In the rare occasions I’ve needed tech support, they have been great. Is there a wait to speak with an advisor? Sure, but as someone who has worked in call centers in the past, I know many callers are calling in and asking questions that can easily be found online, which tie up the phone lines for other callers. In all honesty, majority of the answers can easily be found on support.apple.com and in the rare case you need a human, you can easily chat or call. In my experience, if you are sweet to your tech support advisor, they are just as sweet or sweeter right back to you.

Contacted the Apple Accessibility and Interactive Services Department at 11:20 pm EST on August 16, 2020. The department is reserved to provide special assistance to customers who have visual, hearing, motor and learning impairments. The Senior Advisor screamed at me and said "Oh my God! You nutcase!" Apparently, this department is not set up well to work with those with disabilities.

Their customer service phone support is atrocious. I had to call them several times to fix a problem and every time I am on hold for over 30 minutes (right now I have been on hold for 44 minutes so far). The people who answer many times seem to be knowledgeable but they haven't solved my problem yet! Terrible customer service in terms of wasted time on hold. They tell you they are busy but if they are that busy they must be making good money and can hire more people and respect their customers' time.

Reaching a live person at Apple these days requires a VERY, VERY long wait on hold and even then you may not reach someone. I get emails from Apple saying they are 'trying to contact me' but no one answered. Baloney, no call came in. Nothing blocked on my phone. Seems Covid has done a number on Apple. The only reason for buying Apple was knowing that I could easily get support if needed. Sadly no more. Guess the Apple has rotted.

Usually, Apple gives excellent customer service, but this last time was an extreme disappointment. I called tech-support yesterday because the voice feature on the map app that is built into my iPhone XR wasn’t working. First of all, I waited almost 40 minutes to talk to somebody, and while I was waiting the music that I was listening to while on hold kept cutting out. The first technician that I talk to failed to remedy the problem, so I had to talk to the supervisor, which took another 20 minutes or so. That person told me what to do and I tried. She told me the map app wouldn’t work while I was on the phone with her, so I had to hang up. It still wasn’t working after I did what she instructed me to do.

Stupid robot always tell me - "I’m going find right person to help you," it’s never happened!!! Remove this stupid robots!!! Always when in calling about Apple products human MUST to answer on my call!!! I pay a lot of money for products to get this help!!!

I was in an accident a few days ago. My phone got damaged. I called Apple and they put me through to my Apple Care insurance. Filed a claim. Was told I would have a phone within two days but I don’t. But yet they took extra money out of my account. Won’t put it back and they can’t even send me a phone until it goes through the claims department when I was told that it was already gone through. Very disappointed.

Got the I phone SE online. Got it a week later put the sim card in. Got stuck in there. Went to the store. They got the card out and was told tray in not working. Sent phone to Apple for repair. 18 days later got a text, "Can’t help you. This phone was tampered with!" No you idiot had to get the sim card out so I can use my old phone. I’ll never buy Apple again. Your company is full of BS.

I recently purchased an iPhone on the Apple Card and thought I had purchased it on their 24 month no interest installment plan. Apparently it went through as a regular purchase. I contacted Apple support was told that I would have to physically return the phone I purchased and buy a whole new phone on the installment plan. They could not just switch it over for me. Very disappointed Apple...

I recently bought a new iPad Air 3 from my Sprint provider and discovered it had an intermittent problem with the external microphone in plug. It didn’t always fail, but sometimes, and I wanted it perfect. So I went on Apple’s website and filled out their form. They sent me a box overnight. I put my iPad in it and FedEx picked it up. They shipped it to Apple overnight, and Apple shipped back a new, perfect iPad the day after that. Can’t ask for more. Superb.