Apple Tech Support Reviews

I live 3 hours from the nearest Apple Store - Spokane. Apple has refused to certified repair sites in my area. Only option is to send the computer out which takes 3 weeks I am told. The Apple Store informed me that though I had to drive 3 hours to them and was advising them of the problem ahead of time, they would not be able to replace the battery the same day. I would have to leave it and come back - so 12 hours driving for a battery. They thought that was just fine. Got a crazy description of their “processes” which could only be described as NOT customer-friendly. It became a call that I should understand their processes rather than how they might assist a customer. Beyond ridiculous. Swearing off Apple products entirely.

I recently had a very disappointing experience with Apple regarding an unauthorized subscription renewal. Despite not giving my consent for the renewal, I was charged, and upon discovering this charge, I immediately attempted to cancel the subscription and request a refund. To my surprise, Apple denied my refund request, not once but twice.

Unable to remove a $50 charge I accidentally made for one of my grandkids' games. I made a $10 charge and was charged five MORE times for the same thing. In my opinion, big tech companies like Apple and Verizon try their hardest to not talk to their customers. It's quite impressive in a frustrating way.

This is supposed to be the largest company in the world by market cap but WORST in terms of Support or Service. Firstly, I don't think they ADMIT THEIR PRODUCT/PARTS DEFECTS. Apple DOES NOT COVER ANY DAMAGE OR DEFECTS DUE TO PARTS IN THEIR LIMITED WARRANTY. They want to charge me > 50% of the Product cost for just repairing the keyboard or trackpad when it's not my fault. Even if it is my fault, HOW DOES PAYING > 50% cost of the actual product to repair or replace 1 part (i.e. Keyboard or trackpad or both).

I received a statement with my Citibank Costco Visa card for my statement that fell in a billing statement 5/23/2024-6/24/2024 and wanted to notify someone like a manager about the purchase being revoked and waiting for about a while like over 10 mins and trying to figure out what to do. I have other vendors I would like to talk to. My time is just as important. I think they need more staffing to keep customers happy about staying with them.

-I called Apple to request my purchase receipt on April 20, 2024., about 4.10PM. -I spoke with a rep. Introduced Herself as Percela. -She was extremely unhelpful after asking all my personal information such as first name last name, Address and email address, she asked for the phone number I gave apple 3 years ago. -I didn't have any idea which phone number I gave them, and she said she can't verify me, and she can't email me the receipt. Even the email on file my address my Apple ID info was all correct. -I can't believe how stupid this could be. I am very sure she had bad day to treat customers this way.

Hello— 1st time called Apple Tech Support a couple weeks ago… The individual was of ** descent and seemed moody, I redirected conversation because needed assistance… 1st he went through my apps and said “delete the ID Notify app… “I asked why. He said “Just delete it!!! You don’t need it!” Sternly — So I did …. This should have been first red flag… That had nothing to do with the tech issue we had discussed regarding my wifi.

I have an IMAC and because of the customer service I will never buy APPLE again. It was once good. The agent, Randy was bullying me. It was very malicious. He was playing games from the beginning. Before I could tell him the issue he said he knows what it is. He was busting through my sentences. It got increasingly worse as the call went on. He was talking over me deliberately and would let me complete my sentences. He was very cocky. He wanted to do remote when he didn't let me explain what I was seeing. I had to say, "if it's ok can I tell you first" and tune was 'if you feel better about it go ahead.' He would let me think to form a thought. He was hammering.

I only gave them one star because this crappy review site won't accept a zero rating. Never ever ever ever get an Apple Card!!!! It's a total scam 100%. Goldman Sachs and Apple Credit Card is the WORST ever. The Apple card has no number or phone number on it. So you can only make a payment by using their phone system and good luck finding the phone number. Apple or Goldman won't tell you the card number of your own card for security reasons!!!! The card doesn't appear in wallet, there are NO hard copy or electronic statements EVER. So you can only get account information over the phone. It's all in the ether. More like for THEIR security. Definitely not mine. If you happen to find the phone # for support (it's 877-255-5923) good luck with it. I called 6 times and their automated system doesn't understand my response so it hung up on me 6 times. The crappiest system ever!!

I like my Apple products but I don’t call customer service for help as they are absolutely useless. I would rather drive to an Apple store as part of my business when I go to the city (I live close to 2 hours to the closest Apple Store). The telephone customer service they have are very rude and would not listen to you, even condescending most times. I’d rather deal with a customer support from an offshore location than those based in the US.

Absolutely worthless, they won’t even call back and handle the crap they sell. I use their system and they say they’re trying to call me and no ring, no nothing, just more **. Do what you say and support your products.

It's not news that Apple doesn't care for your privacy. Or maybe it is just the Canadian Apple service people using a different handbook than their American colleagues. My issue with the authentication code was just met by shrugs and an apology when I was transferred to the Canadian side of the helpline. Am I really the only person who has had this problem, phone# not matching ID?? Shouldn't they have a response to this considering how much theft there is in the world?! The first time I was given a resolution that solved it and it should have kicked in after 24 hrs. However, the next day, when it didn't work I called back and I spoke to a Canadian agent Durk ** who just said, "Too bad." #AppleCareReview #appleservicereview

Emil is absolutely incredible! I am not tech-savvy at all and he was so patient with me. He was with me on the phone for a long time making sure I could get my iPhone up and running and doing what I needed it to do. I have really bad social anxiety but he made feel totally at ease, we had lots of laughs. Emil made a daunting task into a great experience that was tons of fun! Thank you Emil! You’re the best.

Need to reset a password on account of a potential breach? You can forget about it with Apple. Expediency is non-existent when dealing with their support. Have fun while whoever has access to your account runs amok with your personal information. As it stands, Apple has put me on a 4+ day wait period to fix what would normally be a simple problem. A password reset, that's all I need, yet it somehow requires 4+ days to remedy? While I cannot vouch for their competitors, I would STRONGLY recommend against buying an Apple product. Phone, iPad, Mac, or otherwise.

Apple is rotten to the core! I purchased a new MacBook Air on May 3, 2023. After failed attempts to transfer my data over to my new computer, no one at the Scottsdale, AZ, Apple store had the courtesy to call me.

My daughter’s iPhone 11 was dropped resulting in a cracked screen. That occurred 2 weeks ago and is currently at the service provider. The Apple ID passcode needs to be reset and I was directed to iforgot.com to put my account in recovery. I have gone through their process of account recovery for two weeks and am still waiting to reset the passcode!!! I’ve called Apple Support and spoken to half a dozen apple advisors who ensured me that I will receive a link that will allow me to reset the passcode. I received a link two nights ago. Tonight’s advisor repeated the same directions and didn’t understand why the link I received to reset the passcode was faulty. She was a senior advisor and could not or would not help us. My insurance claim expires tomorrow so I will need to begin the entire process over again. I’ve never in my life experienced such terrible customer service. Shame on you Apple! I’ve been a customer for over 10 years.

I recently had my iphone 13 pro max stolen and with my old device it had my old number even after I had changed my number. I forgot my password to my icloud and couldn't get logged in. I called customer support and they took me through all of the loops to try and recover my password after explaining to them that I did all of the necessary steps but can't get in because the number on my account is old and I don't know my password. Duhh. So I had to process a recovery account claim and it is going to take days, maybe even weeks to reset something simple as a password??? Make that make sense. What is the point in having a backup email registered if you can't even use it to change the password?

I have been an Apple product owner my entire life. In the past 2 weeks Apple tech support has eroded all thoughts that apple is ethical, effective or that apple makes a good product. Apple has always placed a priority on customer support, which justified the additional cost associated with apple products. This is clearly no longer the case. I have spent no less than 10 hours on the phone with apple support over the last 2 weeks, and they have yet to solve a single problem. In fact they have only made it worse. I have spoken with at least 10 different people, and all but one of them was NOT rude. That is of course when I can actually speak to a person, without being disconnected while on hold after getting stuck in the never-ending phone tree. Keep in mind, I have never received a callback or a follow up email. Despite being assured that I would if I was disconnected.

At the time I bought the Apple care plus nothing was mentioned about the large hold that they will place on my credit card. Once the phone got damaged and when I contacted they said they will place a hold of $1299 till they receive my old phone or they won't repair my old phone. This was never told when I purchased the iPhone along with the Apple care plus. When the time for claim comes Apple makes it very hard. Awful company. Need to get out of iPhone soon.

I have had issues with my Apple Watch for 3 months now and no one has helped me. I’m a healthcare worker and my watch won’t keep a charge and this week the face of my watch came off completely! My watch is just over a year so therefore no warranty. I paid $500 for my watch to last 1 year. Apple DOES NOT CARE! I have purchase many Apple products over the years. This will be my last! I will spread the word.

Tried to download the MLB app on my iPhone in order to get my Padres playoff tickets. Unable to login with my Apple ID, tried to reset password. Then I was locked out for 11 days, wtf? Called Apple, on hold for 20 minutes. Finally got a live person, no help. Escalated to a manager, she told me security was up to the user, she couldn’t unlock account. Still can’t get my $500 playoff tickets, no customer service. APPLE YOU SUCK.

Technology is great until it’s not! The inability to access iCloud when you have a new phone or phone number change is absurd! I definitely am who I say I am but have been locked out waiting to “account recovery” for 2 weeks!!! This process should be rewritten!!

I sent a pair of Apple Air Pods in for repair. The problem was strange sound coming from one of the pods. They allegedly fixed the problem and ran a series of quality control tests. When I received the Air Pods they didn't work at all. Tested on 2 iPhones, 1 iPad, Mac, and PC. Nothing. I call back to have the Air Pods returned again. I hear nothing and received no box for days so I call back. I went through 3 support technicians (even had a scheduled call back that never happened) before the last one tells me that they are all out of return boxes for that device. I spent well over an hour on the phone so one of the biggest multi-national companies in the world could tell me they ran out of boxes. Unbelievably poor customer service.

*** Never ever buy Apple products ***. Very bad customer service, very rude and unprofessional staff. Apple Store support workers and managers treat customers like **. They are not there to fix problems but to create problems to the customers, they are trouble makers, dishonest and unprofessional specially when it comes to saving your data or run diagnostics!!!! They do not know what the hell they are doing, it is trial and error, in this trials your data can be deleted, your phone can be destroyed!!!! And, the worst Apple Store in Canada is the one in Rideau center in Ottawa: very rude management and staff and totally unprofessional. Tech support and complaint phone numbers are non-responsive. Line connected to a piece of ** virtual answering system!!!! Trashy company!!!!

My 9-month old iWatch Series 6 (GPS and Cellular) suddenly went dark. It still “worked” I would get notifications and alarms, etc. - but there was no display at all. I took it to the local Apple Store where the tech verified my issue, went through the steps to turn off the Activation Lock, then sent it in to Apple Repair. Apple Repair sent it back without even looking at it because they said the Activation Lock was still enabled - but didn’t tell me how to disable it or what to do with it after I did! I called support and the woman walked me through the exact same steps I’d already done at the Apple Store then was at a loss and had to escalate it to a senior tech. 35 minutes later I got the Activation Lock removed. Mind you, it was all done on my phone so my watch didn’t need to be returned to me except as punishment!

I bought a product with 7day complimentary support. It turns out those 7 days start when you order and so ends days before you receive the product. I posted it in Apple community but Apple removed it.

I had the pleasure of being assisted by Cynthia from the Apple Support Center ref #(**). I honestly have been trying to fix my iPhone for well over a year. Storage full. Constantly Deleting pictures and refining what apps I chose to utilize. I accidentally came across the Apple support app to download to my phone it was the best thing that ever happened! Thanks to Cynthia! Out of 32 GB I was at 31.7.

Apple did a Mac OS update that forced APFS formatting on hard drives without user permission, corrupting them. If they were formatted to OS Journaled, the update corrupts the drives, and you must take them to a professional to recover the information. Apple tech support cannot assist, and the company is not taking responsibility for its actions. I don't know what it will cost to salvage the information on my hard drives. I believe that Apple should answer to customers and support them. I hope for a resolution. I hope to see updates on Mac OS that will fix these problems. I hope that Apple works towards a better customer experience.

Apple sent me an additional computer (that I did not want) and charged me for it. Which caused me to be out of $1200 for weeks and Apple did not care. They also sent the product earlier than they had told me and so it was sitting out in the cold for hours.

I recently took my M1 MacMini in for a service (logic board replacement to be precise) at Apple Store Icon Siam. The whole experience was horrible, to say the least. I'm on the phone with Apple for over 10 hours (including Apple Care+ issues) as well as 4 trips to Apple store Icon siam. Apple Store itself couldn't be reached by phone number whatsoever (more than 30 minutes of waiting time). Upon receiving the Mac, the technician informed me that the I/O wall had to be replaced and the parts will arrive within 7-14 days which required me to return to the Apple store at least 2 more times. I don't know why but apple seems to hire an unqualified technician who didn't thoroughly inspect the product.  Apple thinks it's a joke to make their customer wait over 10 hours for the phone call and take as many trips as possible to the Apple store.