Apple Tech Support Reviews

I went to the Tucson Apple store and bought my wife a new iPhone 17 to replace her iPhone SE. The sales guy said he could sync the new phone to the old while we waited. Unfortunately she couldn't remember her Apple password correctly so after a couple of tries, the guy said he could request a PW reset, we would get an email with the code to reset and we could come in the following day and he would complete the transfer. When we got the email all it said was that three days later, at a time of XXX GMT PM, we would get either a text or phone call with further instructions. We called the store and after a lot of hoop jumping, got an "Apple Care" person. She basically said, "I guess you have to wait, my hands are tied."

I’m writing because Apple shut off iMessage and FaceTime on my phone number after saying it was being used for spam, and I need this fixed. I’ve had this phone number for more than 20 years. It’s tied to my work, my family, and my everyday life. I use it like a normal person. I am not a spammer. But Apple flagged my number, turned off major features, and left me stuck with no clear answer and no real help. I’ve been a loyal Apple customer for years. I’ve purchased so many iPhones, iPads, Macs, Mac Minis, MacBook Pros, Apple Watches, etc… I’ve spent over $50k on Apple products because the whole idea is that everything works together and makes staying in touch easier. Instead, Apple took away two of the most important parts of that: iMessage and FaceTime.

Irrespective of which Apple product one has, or how long one has owned it, if one calls Apple tech support they will always answer the phone, and always help! What other company does that? HP-No! Amazon-No! Lenovo-No! Walmart-No! And, at Apple, one always talks with someone who understands and speaks American! There is no other company in the world that is more responsive to their customers than Apple. And no, I do not work for them…

Terrible service. I spoke to about 8 different people and had no idea on how to help me.

Very disappointing experience. The yearly subscription amount was deducted from my account without any reminder that I noticed. When I contacted the developer for a refund, they said only Apple could make the refund decision and were unable to assist further. The app did not provide enough value for the price charged, and the customer support experience was frustrating. I expected better transparency regarding subscription renewals and better support for customers facing billing issues. I recommend that customers carefully review the subscription terms and monitor renewal dates before subscribing.

Had to change my Bank account. Apple support deals with a Company called Pulsetto Wellness. Apple took $109.74 from a fraudulent charge and decided to keep a 100% Disabled Vet Vets money, my money over a company based out of Lithuania. Apple is about American as fecal matter.

He could not help me get into my APPLE TV account and now I need a refund.

I’ve had Apple phones and products for 20 years now and been a loyal customer. Due to something that I admit was my fault, I forgot to cancel a subscription and Apple has locked my account and will not unlock it unless I pay this fee. This is a streaming service that has nothing to do with Apple and it is for a future month that I have not used or consumed the product. They were rude and refused to help me or do anything with my Apple account until I pay the $11.76. It has nothing to do with the money, it is about the customer service and the way they treat their customers. It is a shame that a loyal customer of 20 years and this is the first interaction I’ve ever had with them, and this is how they treat their loyal customers. Honestly, I’m shocked and truly heartbroken over this situation.

My apple account was hacked in February 2024, $2800 was charged to the apple credit card, JP Morgan Chase. I contacted Apple and JP Morgan Chase as soon as I found the charges. I thought Apple was going to remove the charges but never did. JP Morgan Chase refuses to remove the charges, stating they investigated the charges and did not find any fraud... Ummm huh? I am not sure how they investigated the fraudulent charges. JP Morgan Chase also closed my account and I am not able to sign into it to monitor it and refuses to open a new account, transfer the balance to the new account and close the old account so that I can monitor the credit card. This seems a little suspicious to me.

I am a sole proprietor operating a pet-sitting business in Kansas, and I experienced significant difficulty during the Apple Business verification process over the past week. During my interactions, I worked with a representative identified as Barbara. Throughout the process, I repeatedly explained that, as a sole proprietor in Kansas, documents such as articles of incorporation, partnership agreements, and certain state registrations do not exist for my business type. Despite these explanations, I continued receiving repeated requests for those same non-applicable documents.

I got a gift card for my mom, and the money was already gone because it was hacked, and they proceeded to tell me that it’s stuck in my account that I don’t even use and they didn’t want to go through the process of getting it fixed at all.

Apple iTunes support is totally useless. If I load a gift card I get a fraud alert and locked out of the account. Then going in circles proving it’s all me, locked out 48 hrs anyway while they review it. That happened multiple times. Stopped using gift cards and used cc to add money to iTunes. Now I’ve had them deduct from iTunes account and charge my cc for the same in app purchase. The app doesn’t have my cc#, only Apple does. New iPad and software up to date. Double billed for same purchase. Support seems another word for scammer when it comes to Apple.

When you need support they try their best to make sure you cannot get the help. You need to jump through several hoops to get to the right person and then they say you need to go to store. There are about 3-4 layers that you need to pass and it takes hours of waiting. All support request ends with go to store. If I could I would not waste my time calling.

I reached out to Apple Support when I ran into an issue, and they were actually pretty patient walking me through it. It wasn’t an instant fix and I had to spend some time on it, but they stuck with me until it was sorted. Not everything was super quick, but I didn’t feel brushed off either. Overall, it was a decent support experience.

I disputed a $500 fraudulent charge to Apple Support and then received an email saying it was authorized. I don’t know how or who authorized this, as I am the only account owner who did not have any awareness to this charge.

Daniel was fast, listened intently, and answered my questions thoroughly. We couldn't solve the screen vertical line in my "New" MacBook Pro M4, but he told me how to address the issue with my local Apple Store. The process of using Apple Chat to connect me with Daniel, the Apple support rep, was easy and quick. Took about 3-4 minutes using the chatbot. However, having to address a clear warranty issue by using my credit card for a $5 refundable payment was unexpected, and frankly, great for Apple, but just another hurdle to overcome an APPLE issue. Rich.

Although my Apple iPad is only a few months old, I was having difficulty with the screen responding and swiping. Luckily, I was able to call Apple support and speak to a representative, Travis. He was excellent, was patient, and took the time and expertise to correct the problem. Bravo to Travis! Great work! “Thank you, thank you, thank you.”

Terrible. I’ve been playing an online game that I’ve spent a substantial amount of money on. Never any issues. Now all the sudden I’m soft locked out. I’ve contacted twice to ask why. I get smoke blown up my butt and say I have to wait 48 hours. Still can’t use Apple gift cards that I bought and paid for!!! Extremely frustrating!!! I have receipts and everything. Done all the security steps. What a joke. You have real jokers out here stealing but someone who has use Apple gift cards for years on Apple products now is being blocked from using. Apple support is useless!

I was given a faulty MacBook just about 2 weeks ago. The store in Dallas Texas provided me a MacBook with a ruined battery. I’m an international student, and I also have AppleCare. Despite numerous attempts to address the situation respectfully, in a desperate desire need to fix the issue, I was left with “I’m sorry I can’t help”. They will never allow customers to speak with administration or corporate to escalate the issue. I’m super disappointed and feel disrespected in my service as a longtime customer.

TERRIBLE CUSTOMER SERVICE!!! HOURS ON THE PHONE & THEY NEVER EVER FIX THE ISSUE! THEY NEVER DO REFUNDS OR HELP ME AT ALL! All they’ve done is take my money and waste my time! I was offered a two month free trial after buying some earbuds. When I went to use my trial it said I wasn’t eligible. I spent six hours on the phone with Apple and after sharing my screen, going to different devices, being on hold doing every single thing they asked me to do they still would not help me. They were rude to me on the phone talking about a trial I had six years ago and that was the reason I couldn’t use my free trial this time which is complete misinformation. The man I spoke to was incredibly rude and wasted all of my time. I then asked about the subscriptions that I was not refunded for that did not mean to happen and he would not help me with that either.

Waste of time with Apple support. I received three Apple Gift Cards for Christmas. All three cards have damaged codes when I peeled the sticker from the back of the card. Called Apple support and they tell me this is a known issue and now problem they can resolve the issue. They need the receipt for the gift cards purchase. Told them the person who bought the cards can not find the receipt. Asked them to check the individual card numbers serial number and it'll show the value is still not used. They claim they can't do that and the gift cards are useless unless I can provide the receipt. What a scam.

I just bought an iphone air because I my xr's battery was failing. I have two iphones; one for personal use and one for my work. I was using my xr for my work and my 15 for my personal use. I wanted to transfer my account from my 15 to my air and then my account from my xr to my 15. I've done this process several times in the past at a Verizon store where I purchased my all my iphones with absolutely no problem. But, silly me, I bought my air online from Apple and used Apple Support to make the transfers. The customer support person completely screwed up the process which took 2 1/2 hours. I have spent a total of more than 8 hours trying to fix the mess trying to trouble shoot on my own and have made 4 calls to Apple Support for help. I lost my contacts, passwords, access to one of my gmail accounts, can't shut down my air, had to reload apps, can't access Siri, and so much more.

I bought a new Mac desktop to replace my old one.... I made a mess of things when migrating from old to new.... I contacted Apple support and found Calvin.... great luck for me! (probably not for poor Calvin). Calvin was on the phone with me for at least an hour, he never got perplexed when I asked him questions and he got me back on track with ease. Thank you Calvin, I appreciate your knowledge and patience. I'm typing this on the new Mac!

The absolutely worst support service I have ever experienced.. Multiple calls and chat texts to attempt to fix my problem with zero results. I was hung up on and when I was fully fed up and let them know they hung up on me with no results I have am quick becoming a Samsung fan! Apple has a horrible support service continuously passing you off with no explanation or results!

I paid $53 for Apple support to resolve a problem with a download from Groupon. I received two emails from an “expert” but have received no response to my reply. Groupon also has not responded beyond their initial reply to my complaint.

Apple Watch replacement same defect work service then how the watch keeps failing but Apple treats you like a fraud risk by demanding full payment authorization upfront before sending a replacement. How they’re holding your authorization funds hostage for a product they can’t seem to make properly and how their customer service has gone from helpful to hostile. With Tim Cook, when I remember the Steve Jobs days. I had less stress. Better customer service and better products.

Unable to find any help in the support area of the website. Finally found somewhere that I could chat with someone after searching for an hour. I was just trying to renew a subscription and the solution was that I had to go into an Apple store to get help.

I let my son use my ipad and he logged me out of icloud and he forgot the password he used therefore I haven't been able to remove his acct or log him out and the acct had been unable to restore itself. I only want to log him out and no one has been able to do it and one representative told me it was my responsibility to remember the password. He couldn't help. I JUST WANTED TO LOG THE KID OUT SO THANK YOU. How can a tech company not be technical? Wow.

The support technician took over 10 minutes to respond to my call, and couldn't even resolve my problem. I am locked out of my new Apple account, and now I cannot log back in. They weren't even trying to help me, just sending me to the website, which didn't work. I'd already tried the website, had been locked out, had called their support to see if they could unlock my account or do something to fix it, and they couldn't. I now understand why my family distrusts Apple and won't use their products, even though the Apple TV+ streaming service has a TV show I really wanted to see that I cannot watch now because my account is logged out. It's a waste of time and money!

Apple has been great in maintaining a myth. I will do everything in my power to raise awareness against: their technical support is absolutely mediocre, especially in case of hack, or suspicious files or occurrence. They have literally ZERO knowledge of Macs and won't help you solve even the most basic questions that anyone with a week of terminal tutorial can figure out. Do NOT rely on Macs or Apple device in general for safety, they are AS unsafe as Android or Windows and their support will NOT help you the least.

Rated 1 out of 5 stars. I don’t trust Apple customer service anymore. Be careful sharing your information with Apple. I used to trust them so much until selling my iPhone to them and trying to redeem my gift card of $280 from my iPhone 12 Pro Max. They stole my money and screwed up my Apple account. I called several times, talked with uncountable technicians and until now no one was able to fix it up or find out where is my money. It's been almost 4 months now. Apple lost my trust and business. Date of experience: March 25, 2025

Their security for recovering your iCloud account is so over the top that I could provide them with my blood type, mothers maiden name, ssn, birthday, address, email and phone number, fingerprints and Face ID and they still take DAYS to verify that you are who you are. I just need to get into my freaking account. This is insane.

Two months after Apple care expired, the front of Apple Watch popped loose. This was from normal use, there was no bad event. Only help offered at store is send away for repair with charge of $199. Smart aleck store manager.

I have been a loyal Apple customer for many years. I am writing to explain the difficulties I have encountered with my recent AppleCare replacement process.

If i could give these mental midgets ZERO Stars, I would! I have had to contact Apple on WAY TOO MANY occasions to get my gift card privileges fixed. They blame my bank, whom I have personally cleared in the endeavor by speaking with Chase Services in New York City! My Debit card IS NOT the issue. Apples inability to hire competent technicians is! These single digit IQ morons take over access of your phone and then do nothing more than have you select a multitude of inconsequential apps to try and fix the app that is broken. I am an Apple person for life as I am a retired teacher, but, at this point, Apple cannot get out of their own way. It is VERY clear Apple does not care about the people who buy their products! Might be time to switch to Android!