Apple Tech Support Reviews

Very disappointing experience. The yearly subscription amount was deducted from my account without any reminder that I noticed. When I contacted the developer for a refund, they said only Apple could make the refund decision and were unable to assist further. The app did not provide enough value for the price charged, and the customer support experience was frustrating. I expected better transparency regarding subscription renewals and better support for customers facing billing issues. I recommend that customers carefully review the subscription terms and monitor renewal dates before subscribing.

Had to change my Bank account. Apple support deals with a Company called Pulsetto Wellness. Apple took $109.74 from a fraudulent charge and decided to keep a 100% Disabled Vet Vets money, my money over a company based out of Lithuania. Apple is about American as fecal matter.

He could not help me get into my APPLE TV account and now I need a refund.

I’ve had Apple phones and products for 20 years now and been a loyal customer. Due to something that I admit was my fault, I forgot to cancel a subscription and Apple has locked my account and will not unlock it unless I pay this fee. This is a streaming service that has nothing to do with Apple and it is for a future month that I have not used or consumed the product. They were rude and refused to help me or do anything with my Apple account until I pay the $11.76. It has nothing to do with the money, it is about the customer service and the way they treat their customers. It is a shame that a loyal customer of 20 years and this is the first interaction I’ve ever had with them, and this is how they treat their loyal customers. Honestly, I’m shocked and truly heartbroken over this situation.

My apple account was hacked in February 2024, $2800 was charged to the apple credit card, JP Morgan Chase. I contacted Apple and JP Morgan Chase as soon as I found the charges. I thought Apple was going to remove the charges but never did. JP Morgan Chase refuses to remove the charges, stating they investigated the charges and did not find any fraud... Ummm huh? I am not sure how they investigated the fraudulent charges. JP Morgan Chase also closed my account and I am not able to sign into it to monitor it and refuses to open a new account, transfer the balance to the new account and close the old account so that I can monitor the credit card. This seems a little suspicious to me.

I am a sole proprietor operating a pet-sitting business in Kansas, and I experienced significant difficulty during the Apple Business verification process over the past week. During my interactions, I worked with a representative identified as Barbara. Throughout the process, I repeatedly explained that, as a sole proprietor in Kansas, documents such as articles of incorporation, partnership agreements, and certain state registrations do not exist for my business type. Despite these explanations, I continued receiving repeated requests for those same non-applicable documents.

I got a gift card for my mom, and the money was already gone because it was hacked, and they proceeded to tell me that it’s stuck in my account that I don’t even use and they didn’t want to go through the process of getting it fixed at all.

Apple iTunes support is totally useless. If I load a gift card I get a fraud alert and locked out of the account. Then going in circles proving it’s all me, locked out 48 hrs anyway while they review it. That happened multiple times. Stopped using gift cards and used cc to add money to iTunes. Now I’ve had them deduct from iTunes account and charge my cc for the same in app purchase. The app doesn’t have my cc#, only Apple does. New iPad and software up to date. Double billed for same purchase. Support seems another word for scammer when it comes to Apple.

When you need support they try their best to make sure you cannot get the help. You need to jump through several hoops to get to the right person and then they say you need to go to store. There are about 3-4 layers that you need to pass and it takes hours of waiting. All support request ends with go to store. If I could I would not waste my time calling.

I reached out to Apple Support when I ran into an issue, and they were actually pretty patient walking me through it. It wasn’t an instant fix and I had to spend some time on it, but they stuck with me until it was sorted. Not everything was super quick, but I didn’t feel brushed off either. Overall, it was a decent support experience.