Apple Tech Support

Apple Tech Support

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Overall Rating2.3 out of 5
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Apple Tech Support Reviews

ConsumerAffairs has collected 518 reviews and 2,265 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 9, 2023

It's not news that Apple doesn't care for your privacy. Or maybe it is just the Canadian Apple service people using a different handbook than their American colleagues. My issue with the authentication code was just met by shrugs and an apology when I was transferred to the Canadian side of the helpline. Am I really the only person who has had this problem, phone# not matching ID?? Shouldn't they have a response to this considering how much theft there is in the world?! The first time I was given a resolution that solved it and it should have kicked in after 24 hrs. However, the next day, when it didn't work I called back and I spoke to a Canadian agent Durk ** who just said, "Too bad." #AppleCareReview #appleservicereview

For me, the icloud was sold to me as security and insurance but now I realize it is a scam. DO NOT ever PAY for more storage on Apple iCloud, because your device can be stolen and Apple will not help you and all your private info will be gone with the person who stole your phone. They designed something that even their agents cannot manage. They can't give you answers and they cannot communicate with their customers clearly any solutions. #icloudprivacy #icloudreview #appleproductreview Icloud is supposed to be secure, but it is not. #icloudisnotprivate At least not in Canada. I am going to try to find a solution with an American agent, to try to recover the private info I have in my #icloud. #icloudscam

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Reviewed Aug. 2, 2023

Emil is absolutely incredible! I am not tech-savvy at all and he was so patient with me. He was with me on the phone for a long time making sure I could get my iPhone up and running and doing what I needed it to do. I have really bad social anxiety but he made feel totally at ease, we had lots of laughs. Emil made a daunting task into a great experience that was tons of fun! Thank you Emil! You’re the best.

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    Reviewed July 11, 2023

    Need to reset a password on account of a potential breach? You can forget about it with Apple. Expediency is non-existent when dealing with their support. Have fun while whoever has access to your account runs amok with your personal information. As it stands, Apple has put me on a 4+ day wait period to fix what would normally be a simple problem. A password reset, that's all I need, yet it somehow requires 4+ days to remedy? While I cannot vouch for their competitors, I would STRONGLY recommend against buying an Apple product. Phone, iPad, Mac, or otherwise.

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    Reviewed June 27, 2023

    Apple is rotten to the core! I purchased a new MacBook Air on May 3, 2023. After failed attempts to transfer my data over to my new computer, no one at the Scottsdale, AZ, Apple store had the courtesy to call me.

    I hired an outside computer tech who diagnosed my computer with a corrupt hard drive. At least he was able to extract my files from my Time Machine backup. No luck in retrieving anything from iCloud.

    I left on a business trip on May 8 and discovered I couldn’t connect to public WiFi. When I returned, Apple locked me out for 72 hours with no access to my client files due to forgetting my new Apple ID password. I remembered the password to log into the system and email. Filed two complaints but no one called me. Then my garage band program didn’t work so I spent more time with customer service in addition to troubleshooting the public WiFi problem.

    On June 23, I left on my third trip with no access to public WiFi. It’s now June 27, 2023, and the issue is still not resolved with the engineering department wanting more capture data. On top of that, I was belittled and told these regular hour-long calls with a service technician are taking longer due to my complaints. How rude! For the record, I have not complained for 20 minutes during a call as I’ve been accused. Apple is peeling away at my patience and doesn’t seem to care about lost revenue due to its inferior product.

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    Reviewed Feb. 3, 2023

    My daughter’s iPhone 11 was dropped resulting in a cracked screen. That occurred 2 weeks ago and is currently at the service provider. The Apple ID passcode needs to be reset and I was directed to to put my account in recovery. I have gone through their process of account recovery for two weeks and am still waiting to reset the passcode!!! I’ve called Apple Support and spoken to half a dozen apple advisors who ensured me that I will receive a link that will allow me to reset the passcode. I received a link two nights ago. Tonight’s advisor repeated the same directions and didn’t understand why the link I received to reset the passcode was faulty. She was a senior advisor and could not or would not help us. My insurance claim expires tomorrow so I will need to begin the entire process over again. I’ve never in my life experienced such terrible customer service. Shame on you Apple! I’ve been a customer for over 10 years.

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    Reviewed Jan. 15, 2023

    I recently had my iphone 13 pro max stolen and with my old device it had my old number even after I had changed my number. I forgot my password to my icloud and couldn't get logged in. I called customer support and they took me through all of the loops to try and recover my password after explaining to them that I did all of the necessary steps but can't get in because the number on my account is old and I don't know my password. Duhh. So I had to process a recovery account claim and it is going to take days, maybe even weeks to reset something simple as a password??? Make that make sense. What is the point in having a backup email registered if you can't even use it to change the password?

    I have been with iphone for 10 years and I have to wait weeks just so I can change a password? Dumbest thing I have ever heard. No one has the time to wait weeks for something so simple. Especially when having a phone is necessary. I don't have an old phone to use until then, and I have to wait? Apple really needs to change the policy on that. Especially when I entered all of the information they asked for except my password and a code I can't use because it is going to an old number. I am so disappointed. This will probably be the last Apple product I will use.

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    Reviewed Jan. 10, 2023

    I have been an Apple product owner my entire life. In the past 2 weeks Apple tech support has eroded all thoughts that apple is ethical, effective or that apple makes a good product. Apple has always placed a priority on customer support, which justified the additional cost associated with apple products. This is clearly no longer the case. I have spent no less than 10 hours on the phone with apple support over the last 2 weeks, and they have yet to solve a single problem. In fact they have only made it worse. I have spoken with at least 10 different people, and all but one of them was NOT rude. That is of course when I can actually speak to a person, without being disconnected while on hold after getting stuck in the never-ending phone tree. Keep in mind, I have never received a callback or a follow up email. Despite being assured that I would if I was disconnected.

    My most recent attempt to resolve my issue I attempted to use Apple chat, due to my horrific experience with apple support phone services. I was told I could only solve the issue over the phone, which I explicitly told the apple rep I did not wish to do, and asked for an email address where I could direct my question. I was told, that apple, the largest tech company in the world, did not have an email address where I could direct my issue. I was given a number, which I called, which was the wrong departments phone number. After 10 minutes on hold I was connected to a person, again the rep was rude. I explained my issue and they sent me an email, to which I was to reply to, to resolve my issue. I don't participate in surveys or leave reviews. But I plan on leaving a negative review on every single platform I can to make people aware of the complete disintegration the quality and value of apple products and their support.

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    Reviewed Dec. 31, 2022

    At the time I bought the Apple care plus nothing was mentioned about the large hold that they will place on my credit card. Once the phone got damaged and when I contacted they said they will place a hold of $1299 till they receive my old phone or they won't repair my old phone. This was never told when I purchased the iPhone along with the Apple care plus. When the time for claim comes Apple makes it very hard. Awful company. Need to get out of iPhone soon.

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    Reviewed Dec. 10, 2022

    I have had issues with my Apple Watch for 3 months now and no one has helped me. I’m a healthcare worker and my watch won’t keep a charge and this week the face of my watch came off completely! My watch is just over a year so therefore no warranty. I paid $500 for my watch to last 1 year. Apple DOES NOT CARE! I have purchase many Apple products over the years. This will be my last! I will spread the word.

    Thank God for Visa! They have extended warranty and will be replacing my watch. I wish I did not have to get another Apple Watch. I am writing this just to warn others out there to be aware… Richmond Center Apple was awful to deal with and now Apple Support. Shameful! Now imagine if I said to one of these people “I’m sorry your dad’s had another heart attack but not our problem anymore as it’s been over a year since we last saw him.”

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    Reviewed Oct. 22, 2022

    Tried to download the MLB app on my iPhone in order to get my Padres playoff tickets. Unable to login with my Apple ID, tried to reset password. Then I was locked out for 11 days, wtf? Called Apple, on hold for 20 minutes. Finally got a live person, no help. Escalated to a manager, she told me security was up to the user, she couldn’t unlock account. Still can’t get my $500 playoff tickets, no customer service. APPLE YOU SUCK.

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