UScellular Reviews

When I went to the US Cellular store back in October of 2006, I inquired about new service with them. I explained to them that I would be moving to CT in May of 2007 and wanted to make sure I could keep my service. They told us that it wouldn’t be a problem at all and that all of our features and service would continue, but they would not be able to change my phone number to a local exchange. That was the only problem and we were fine with that.

My boyfriend and I set up a family share plan with U.S. Cellular. We each recieved the free phones that came with the activation and two year agreement. My phone however had no reception. I had to stand outside so that I could talk on the phone (LG). It did not work inside any building in Ames, Iowa where I live. I contacted US Cellular within my 30 day trial period and the assured me that it was simply the phone. They then replaced my phone for a different free one (motor). My boyfriends phone worked perfectly fine. The Motorola that they replaced also did not work, I had the same reception problem.

In March, I knew I was going to be taking a vacation to Los Angeles, California so I called U.S. Cellular to see what options I had so I would not end up with hundreds of dollars in roaming charges on my bill when I returned. At the time, I was on an all you can call plan which had unlimited minutes for $49.99. I have been on this plan for years and I didn't want to switch it and lose all my minutes, but I only had coverage in the midwestern states, so I wantd to get some help with this before I left.

My wife and I were thinking about switching carriers when our contract with U.S. Cellular expired. My wife called them and asked when the contract ended. After that, we contacted Cingular, and were going to get the new service started, before our current contract with USC expired. We had not idea that porting out our number would also terminate our contract with USC. A few weeks later, we got a bill from USC for $300, for early termination. We were never told that we would be charged $300 for porting out our number. USC charged us, when there was less than a month left on the contract. The claimed that they're records indicate that Tessa was told this, but that is an all lie, had we known that they would charge us $300, we would have never gone through with changing carries, until after the contract had expired. I will never recommend USC to anyone. They overcharge, and don't have Customer Care, as they claim!

If memory serves me right, I have been with U.S. Cellular for 7 or 8 years now. The customer service has been very good and the company has treated me very well. However, over the past 6 months or so I have been having problems more frequently--with calls not going through to my phone. I will have my phone with me and hear an alert saying I have a voice mail message. I'll check my voice mail and find out that about 2-3 minutes earlier I had a phone call--but my phone doesn't ring and the call is routed instead to voice mail. They have tried to tell me it may be my phone (my daughter's does it too), so we got new phones a couple of weeks ago. Same problem.

U.S. Cellular sold me a two year plan in December 2002. They carefully pointed out there was a $150 early cancellation fee if we cancelled before the two years was up. In November 2003 U.S. Cellular lost their ability to use Verizon's tower in our area. Suddenly our phone service tanked. We could not call out many times. During calls we would frequently get dropped. We were often unable to get calls. Our messages never showed up. We gave U.S. Cellular until this month to fix the problem, which is their problem as far as I am concerned. However, the service never improved and I finally cancelled this month. Naturally the customer service representative told me I had to pay the $150 cancellation fee, even though I was cancelling because of their erratic service. As far as I am concerned, U.S. Cellular's much vaunted customer service stinks.

I have been a customer of U.S. Cellular for a few years. The first phone I purchased was a Motorola Startac. I took the phone to be repaired (more than 1 year old) in the Fall of 2001. The connection port to the phone was defective and I could not recharge the telephone. I was told it would cost more to have it repaired and would be better off to purchase a new telephone. I was also offered a discount if I extended my current plan for 2 years. I did this and purchased a Motorola Timeport cell phone. After 4 months, this telephone stopped working and it too, could not be recharged. Because this phone was only 4 months old, the salesperson sent it off to be repaired. After several weeks, I went to pick up the telephone and was told that the telephone had water damage and was not covered under my current contract. I had opted not to purchase the insurance since it did me no good the last time. This phone has not been exposed to water, has not been stored in my car and 99% of the time is stored in my purse. I contacted the local Wytheville salesperson, her manager, and an assistance sales manager in Roanoke, VA. The only solution I was offered was that the assistant sales manager in Roanoke, VA will try and find me a used Timeport for purchase without my having to extend my contract.