T-Mobile Reviews

we are very unhappy with them giving us the run around they will never give us the corp. office phone number so can anyone help this form going on anymore and to others? thank you VERY UNHAPPY T-MOBILE CUSTOMER no one at tmobile cares to help

bank ower drafts no good service

We have lost business from them, we depend on our phones for our company and we lost a 8700.00 contract last month due to suspened services. this month we lost 2800.00 due to tmobile not to mention my four children depend on us having our phones./

The store rep also made the switch effective so that there would not be a prorate and higher bill for him the next month.(Her idea). She also told me that I would have one bill left to pay that would be coming out in the next few days for about $123.00. I said ok and would pay that then. We left. I begin getting billed for 2 months in the amount of $243.00 instead of the one that she said.

When contacting tmobile I was given a story about being behind and paying past bill. When I told her that we had receipts showing the bill paid in full to that date I was then given a different reason about a prorate. Why would I have a prorate for ending a bill? Not less as a prorate would have been for early ending. Then they turned it over to Pinnalce Credit collectors who have yelled at me told me they know about the store vivsit becasue they have the paperwork and basically were there in the store.

I have offered to pay what I really owe, the $123.00 but been refused. I was told they would take $193.00 but refused to put it in writing. I am having ahard time financially and coming up with the $123.00 woud be hard but I would honor my obligation if they would honor theirs! Instead I get yelled at and told they will put it on my credit report and call me every day all day!

I have been charged twice for one month. On top of that Tmobile was paid for the second month by the person that took over my account so they are trying to be paid twice for the same bill by half. The Credit collector they turned it over to has called me 3 to 7 times a day every day and yells and threatens me.

After three additional phones failed to work and hours I had to spend troubleshooting these phones - I was told by Customer Service that I could receive the FOURTH Dash the Blackberry 8800, as this phone is an authorized replacement under the warranty?. Please note, the 8800 was launched in April 2007 so I paid full price for a phone that is no longer offered in their stores. I would not have chosen the 8800 and I do not believe I should be required to keep this or a phone that has proven to be defective. Since there is a warranty, I would like to use this warranty to RETURN the phone and receive a full credit.

I did not have a phone that worked for over a month and spent countless hours on the phone with their tech department troubleshooting and customer service returning the defective phones and requesting that they let me return the phone for a full credit.

This has called a financial hardship, I can not afford to throw away an extra, unplanned $50 on a cell phone.

On June 6th, I received a letter from a debt collection company (DCI) who informed me they have none of those records and I would have to send them a protest in writing. I called Jessica at T-Mobile and she informed me that they do have the records of conversations and that she would handle everything. That is where we are at now.

I have a near perfect credit rating and this is affecting that. It is absurd that a company does not take responsibility and check files before sending them to collections.

Its a blackball on my credit report and i cant get a place to live due to this blemish on the credit record

About 6-8 times resetting my modem did not resolve the problem and I had to spend hours on the phone with T-mobile waiting for them to reset something on their end. I now have an unreliable land line phone and 3 cell phones that get service only if we are in one corner of the house standing on one leg and exhaling. I can't get out of the service for another 20 months. Does someone have a T-mobile number or address to contact to talk with someone with the power to compensate?

No phone service. People calling and being told they have to type in a pin number. No dial tone.

On March 28,2008 my father passed away and one of my 3 lines was cut all the way off for no reason.Ruining my fathers burial service. After receiving my wi-fi phones I was asked to purchase the router for the 2 phones they sent me.I now am tired of T-mobile and am angry that I have one problem after another with them.Please help me to go back to my original cell service and keep my 3 #'s. I am at my wits end. I am hurt,I cry all the time and I cannot simply afford to pay for the service contracts on my 3 phones to be turned off.Please someone help me.

As of today I am arguing with them on the phone about the phone charges they put there. On March 28,2008 my father passed away and one of my 3 lines was cut all the way off for no reason. Ruining my fathers burial service. After receiving my wi-fi phones I was asked to purchase the router for the 2 phones they sent me. I now am tired of T-mobile and am angry that I have one problem after another with them. I am at my wits end. I am hurt,I cry all the time and I cannot simply afford to pay for the service contracts on my 3 phones to be turned off. Please somebody help me.

Losing business, fathers funeral service was ruined,cut off from my family and friends in the middle of a conversation. My phone, husband and daughters phone cuts off everyday numerous times a day and I am going crazy from it.

How can a company keep sending you defective merchandise that is obviously defective. I wanted to get out of the contract do to the fact they sold me a defective model. Becuse they wanted me to pay a $200 early termination fee I am forced to stay with T-Mobile until my contract expires. The folks at the T-Mobile store all agreed this phone is a bad choice and they do not even try to sell it to their customers do to the complaints.

3 trips to the T-Mobile store, 3 shipping charges and frustration. Stuck with T-Mobile until contract expires even though I am a very disatisfied customer. I just want them to provide a different model cell phone and be reimbursed for the shipping charges.

When the card arrived today I went to active it and was told the plan sold to me actually expired 2 months ago and T-Mobile refused to honor the agreement. So, they sold me a plan which doesn't exist.

Three hours on the phone with T-Moble trying to get them to work with me on this, plus a sim card for a plan which doesn't exist and $40.00+

The agent said I would have to pay 200 dollars on each line. No prorate, even thou I ask for one. My total bill 600 dollars.

No one tells you that when you're purchasing the phone, or when you call every month to hope for some kind of customer service. Luckily their text messaging service doesn't work either!

Their only suggestion is to purchase SIM cards from each country, however, the number will change every time, and we'll be charged long distance rates from each county. I will be switching his service to Verizon International today. Even if I have to pay a termination fee, it would be about $600.00 cheaper per month, than to continue to use TMobile service.

Due to this miscommunication I was met with a hostile and defensive tone of voice and attitude of the T-mobile representative. When I asked if I could speak to someone else on the matter he said he has no supervisor and there is no one higher than him. When asked if he cared what the BBB would report about T-mobile he said we are not a member of the BBB, which from the way it was said leads me to believe he does not care what other think of T-mobile. All I wanted was for them to prorate the current bill and was met with rudeness. I was upset throughout the call but explained that I did appreicate that they cancelled the other line I just did not appreciate the customer service I was receiving from him.

I at this time wish to cancel the other line as well without a fee. If they refuse there is nothing more I can do about it other than share with others my T-mobile experience. What happened to me is just bad business. No one expects to have their husband leave and be in a poor financial state and then to be treated poorly because you are trying to pay your bills on time but that it requires you to try and cut corners. There is no compassion from a mutil-million or billion dollar company to help a person in need. I suppose if it meant a tax break they would help.

My financial situation has taken a turn for the worse and you never know when that is going to happen. This weekend my car broke down and now I have to decide will I buy the water pump so I can work or do I pay my phone bill?

Now I have a bill for 140.00$ heading for collections. They are looking at the system notes which do not match our conversations, and cannot provide a recording of the phone call. When they put me on suspension it was military- which I do not qualify for- the emails I have are inconsistent and I have to send several emails to get a reply.

I have paid every bill in my life- I will not pay this bill on principal. However it will effect my credit report- I view it as slander and will cause economic hardship with future employment and loans. They do not have a contract- no record of the phone call- and I am being blackmailed into paying for a bill.

Great Experience!

During my conversation with T-mobile customer service, I received different responses from different representatives. Two representatives agreed to reduce the bill from around $1300.00 to a new balance of $390.00 if I agreed to sign a 2-year contract. In good faith and in attempt to rectify the situation, I agreed to pay the new amount and extend my contract for the full 2 years. 3 days later I was contacted again by the T-mobile Billing department claiming that I must pay a totally different balance of around $850.00 and that I would need to pay half now to avoid suspension of service. A few days after that, I received confirmation by mail that T-mobile had in fact extended my contract despite the fact that the bill had not been adjusted to the agreed amount.

After researching online I have come across countless blogs and articles by people with the same story, though there is little in the way of an actual road to resolution in this particular situation. At this point I am feeling a bit bullied, and unaware what steps I can take either legally or directly with T-mobile. I could really use some advice and help on the matter. This situation has cost me hours on the phone and Internet and if not resolved over $800.00 plus the threat of ruining my credit.

Also, online billing address change seems to be not working. Anyway, not a big deal - i was ready to change provider anyway. I was T-Mobile loyal customer since 2004 and had 2 plans with them and never ever had late payments - i used automatic online payment. I really liked their service. It just leaves bitter taste when young girl shows you attitude on phone AFTER they close your account. The good thing she transfered me to another guy who was more professional and apologized as many times as he could and was polite and helpful. They told me they can re-activate my phone for 3 more days till i get new phone. But after 4 hrs still no signal -maybe will call them again.

I always liked T-Mobile customer service. I am not too much upset of cancellation since my phone really was on roaming many times and it's about time to get new phone anyway. The problem is they should show amount of time i was on roaming and what is the limit before they cancel service. I even don't remember on service agreement that they mentioned extreme roaming dumping. Also, I NEVER was notified in advance through mail (why they have my old address when i changed to new one on my online account? If their web-site is malfunctioning is it my fault?), text message, email or phone call (i asked them about exact date and time and they couldn't provide such info). And at least they could leave voice mail but they didn't. They disconnected my phone without proper notification.

This all started about two months ago when I signed up for T-Mobile and before I came down on orders for Iraq. Unfortunately, T-Mobile botched the initial bank draft that I had set up to pay the bill. When I attempted to call them and fix the issue, T-Mobile's system literally hung up on me. It took them three weeks to acknowledge that I had been hung up on, and then was told only, "We shut down from 10:00PM to 3:00AM." No apology, and after more than a month still no explanation for being hung up on 9:00AM. This inability to admit fault should have been a strong indicator of the lack of professionalism that was to follow.

Initially, I was not worried as all I had to do was send an email right? Wrong. After going through the password protected My T-Mobile, the customer service section refused to do anything unless I verified my identity. No problem? Nope, the information they wanted was my Social Security Number, and they wanted me to send it over an unsecure email. Attempts to explain how phishing and other email scams worked were literally ignored.

Nevertheless, I politely refused, asking for an alternate method as provided by the FCC, and was told, by several different agents, that it was the law, in fact it was an FCC requirement, and thus I had to send my SSN over an unsecure email. When I pulled, cited, and posted the actual FCC regulation for them that clearly stated that T-Mobile, or any other company, should not be using your SSN for identification purposes, I just kept getting passed around to different CS Reps.

After almost a month, I finally reached 'George' the CS manager. His first response was, "Gee, I'd love to help you, but you haven't given us your SSN so I really have no idea if it is you or not." Please remember, this is the manager, the guy that sets the tone for the entire department, and after a month this was the level of professionalism and maturity that any customer will face. In route to him, there were several CS Reps who were so rude and combative that I literally had to ask that they not be allowed to communicate with me ever again.

After pointing out to George that I had twice provided passwords, thereby meeting the FCC requirement to verify ID, as well as clearly spelling out the risk of ID theft from sending SSN information over the internet, George's response was, "Well, you'll just have to trust us then, as we have your best interests in mind." Exposing yourself to ID theft just before deploying into a war zone is a good idea? Though I realize the chances of ID theft are small, when there are available alternatives that have zero exposure to ID theft, it simply doesn't make sense for T-Mobile to ask for SSN. It makes even less sense to for them to force the use of SSN information.

When I continued to refuse, George, who clearly thinks he is sole arbitor of the situation, started passing the situation down to subordinates. When I attempted to have an Army attorney explain the FCC regulations to T-Mobile and force them to acknowledge the regulations, George simply disappeared. When I attempted to have the issue adjudicated by someone outside the customer service section, George activily blocked the issue from leaving the CS department. He also blocked access to my account, preventing me from even being able to pay my bills, or access information about my account, or the companies information.

When I offered several different ID verification methods, all supported by the FCC, that would not expose a client to ID theft, George failed repeatedly to respond. Now, because I went to a military attorney, just to get them to acknowledge what the law actually said, George has basically shut down the entire department (who continue to refuse me access to my own account on his orders), asking me to send, by letter, the issue to the legal department. He refuses to provide any ID information or supervisor information that might diffuse the situation.

So, now I am looking at having to sue T-Mobile to fix a botched bank draft from a war zone. The only progress I have made in this endeavor is that the CS department no longer claims that sending SSN information is an FCC requirement. I just have to do it. A worse example of corporate incompetence and abuse I cannot find. Well, I'm going to war, and I cannot pay my bill. I'm looking at having to sue an intractable corporation at a time when I should be looking at keeping my subordinates alive and repairing a war torn country. I'm not sure how to put that it economic terms, but morally, it certainly doesn't seem like a good thing.

"Dear Cheryl, Thank you for contacting the Online Customer Care Department at T-Mobile. My name is Kris, and it would be my pleasure to assist you today. I understand that you have attached the required documentation inorder to have your Early Termination Fees waived; and that you would like to have this matter closed once and for all. I would be happy to offer any assistance I can today Cheryl. After review, I regret to inform you that your account balance has been written off, and sent to an Outside Collection Agency, effective May 23rd, 2008.

"Unfortunately, once the account has been handed over to an OCA; we are not able to reverse the write-off status; nor are we able toremove the Early Termination Fees for the account. We do give you ample time to have these required documents in to us; however that time limit has now been exceeded. I do apologize for any inconvenience that this may cause. The agency taking over the account is currently being assigned; and we should have these details within the next few business days.

"Thank you for your patience, and understanding. For your reference, I have updated your account with your new physical address; and your ex-husband should receive no further mailings for you. If you have any further questions or concerns, please reply to this email, or call Customer Care at 1-800-. Our Customer Care representatives are available from 3:00 AM until 10:00 PM (Pacific Time), 7 days a week, to provide world class service for all your T-Mobile needs. For your reference your case number is 1638594.

"Cheryl, I would also like to take this opportunity to thank you for having been a T-Mobile customer. We would like to remind you that, once this balance is settled, you are always welcome back at T-Mobile! With warm regards, Kris S 7284504Customer Care SpecialistT-Mobile USA"

Email from May 8th: "Dear Cheryl, Good morning and thank you for contacting T-Mobile. My name is Lee and Iam pleased to be taking care of your inquiry today. I see you have contacted us to inquire about the status of your Early Termination Fee waivers as you have moved to a location outside of the T-Mobile coveragearea. I am sorry to hear that you have left T-Mobile Cheryl. It is always disappointing to learn that we have lost one of our valued customers but I do understand that different circumstances and situations can create a need for a change in services. I am sure you areanxious to get this all sorted and I am happy to have a look into that for you. While I would like to look into the status of your account today Cheryl,I will first need to ask for a bit more information.

"I noticed when attempting to access your account that there is a special security password that must be provided before we are permitted access to releaseinformation or make changes. In order to enter your account, this password must be properly verified for security purposes. If you can please provide that information by replying directly to this email, referencing case number 1638594 in the body of your response, we will behappy to look into this further for you. In the meantime Cheryl, I can let you know that in order to waive the Early Termination Fee due to a move, acceptable documentation showing your new street address is required -- a P.O. Box is not acceptable. You can provide this proof as an attachment (in .PDF or JPEG format) to youremail when responding to this message.

"When responding please be sure to reference your case number in the body of your reply. Acceptable documentation of your move includes: 1) Utility Bill showing the new address 2) Drivers license with new address 3) Residential property ownership deed 4) Residential property lease 5) Residential rental agreement 6) Legal documentation that references move When replying please also include you new mailing address so that we can update your account and be sure that you receive any final statements for your account. Once we have received and verified the appropriate documentation we can make any necessary changes. If you have any further questions please include them in your response and we will be happy to answer those for you as well.

"You can also call Customer Care at 1-800-between 3:00 AM and 10:00 PM (PST) sevendays a week. Thank you again for contacting us and allowing me this opportunity to assist you Cheryl. The time you spent as a valued T-Mobile customer is greatly appreciated and we hope to see you again inthe near future. With regards, Lee D. Agent ID: 7284228Customer Care SpecialistT-Mobile USA"

It definitely is not my fault the matter wasn't handled in a timely manner. I was never informed that I had a specific amount of time to send in my required documentation. After having faxed it in twice, I assumed that would be sufficient enough. Why are they not upheld to handle the matter in a timely fashion? I have kept copies of the faxes I sent in as well as the emails. This is ridiculous! My account has now been turned over to a collection agency!

Unfortunately for Tmobile I am no longer a customer as of June 6th. They can have their high priced mobile plans and I know I could have done better with other cellular companies but I chose to stick with them. I have been a loyal customer since 2005. Hasta la vista T-Mobile!

I called back and talked to a very friendly customer service rep who seemed sincerly interested in helping me. He said that my service was indeed poor in my area and that I could cancel without incurring the dreaded Early Termination Fee of $200.00. He asked me to wait while he talked with his manager. 5-10 minutes passed and he said he was going to transfer me to a rentention specialist who would cancel my service due to lack of cell phone coverage in my area. I waited on hold for at least 10 minutes only to be disconnected.

I called back and was eventually transfered to a retention specialist, who informed me (after repeating my problem now for the third time) that they would cancel my service and charge me the $200.00 fee. To be fair, she did offer me the Hotspot@home package for free and phone for $167.00. (perhaps locking me into a additional 2 year contract I assume). Well, I seem to be stuck with 1 bar of service outside around my house until my contract is up this October. Poor cell phone coverage. Unrealistic contract demands. $$$

In Jan. 08 she was sent a letter that her plan was being renewed for 2 more years. We both called about this and were told that since she got a new phone her contract was being renewed for 2 more years (she was already well over a year into the original plan and wanted out when it expired for bad service). She told them that she did not want to be with them for 2 more years and that she only got the phone cause she was told she could get an upgrade on her phone with no strings attached. She is now stuck with 2 more years.

In Feb. her phone kept shutting off or her calls would be dropped, the phone would not charge, pressing the buttons on the phone would cause random dialing etc... the phone was damaged. She brought it into the dealer and they told her she had water damage. We took it elsewhere and they told her she didnt have water damage as the dot/bar on the back was still white. She said she had insurance and wanted it fixed or a replacement phone.

They told her if she did this they would have to charge her for the full price of the phone and renew her contract. She repeated she had insurance but they told her the problem was not something that is covered by her insurance. She went back to the place and person that told her it was water damage. They gave her a replacement phone and said insurance would cover the cost. On the next bill we were charged a little over 300 for a new phone, followed by a renewal letter of her contract. She took her number elsewhere and said it was cheaper to pay the cancellation fee.

After paying $200 per line to cancel with T-Mobile and returning the phone (3 days later) and told she would get a credit for the phone we have been sent to collections for $650 in fees for the phone/insurance fees cause of the damaged phone that didnt have water damage but was told did, the entire amount of the 2 year contract $1896 and other fees that we dont understand. We were told since we took our numbers elsewhere we did not cancel our plan correctly and owe what we would have paid for the 2 year plan.

After I noticed that I was billed for the 419.24, I called and promptly requested a refund. The person on the line informed me that I could have it credited to my account by I couldn't have it refunded back to my card. After some persuasion on my part, she decided to refund my card, but not the full amount. Only $224.89 was refunded back to my account after two $39.00 overdraft fees and increased interest rates were incurred.

Their irresponsibility affects their customers and it is wrong. It takes minutes for them to renew a contract, take a payment, and incur additional charges. But it takes days to get it reversed in the customers favor. After all of this horrendous service, I tried to cancel my account without paying a cancellation fee. Who would blame me for refusing to keep them after such blatant acts of indifference? They don't care about me as a customer and because of that, I no longer want their services. I want to be let out of the contract. After having them as a provider for nearly 3 years, I should be let out of my contract.

The phones were a Christmas present and we set it up to transfer the lines after Christmas. The temporary numbers were activated and I was given the Sales Rep's number to call when I was ready to switch the lines over. I called on December 26th 2007 and my ATT lines were switched over from ATT to T-Mobil. Wireless Advocate: Robert Location: San Juan Phone: 626-.

I then received two rejection letters from T-Mobile Rebate Offer on February 13th 2008. One letter stipulated that the rebate was not valid if the phones were purchased at a Wal-Mart, Target or Sam's Club. The other letter said that the numbers stated on the rebate form & were not active T-Mobile numbers. I called the Sales Rep Robert and he said that he would call T-Mobile. He contacted me back and said that there was a mix up with the numbers, that this happens all the time and to send the rebate forms in again. When I spoke to T-Mobile myself they stated that since I purchased the phones from Costco I was not eligible for the rebates.

On February 14th 2007 I called ATT because by then I was completely dissatisfied with service from T-Mobil. I was able to transfer service back to ATT and I had my original ATT lines transferred back to ATT from T-Mobil. I called T-Mobil on my first bill which was due on 2/10/08 for $216.71. I asked for any outstanding fees due and I paid the outstanding T-Mobile bill of $312.28. I received the hard copy of the 2nd bill a few days later that confirmed this amount.

I then received a 3rd bill around March 16th for an additional $462.20. I was being charged a $200 contract termination fee and a $20 one time charge for restore from suspended on both of the lines totaling a $440 fee. I was also billed an additional $18.00 monthly service fee and $4.20 taxes and surcharges. I will pay the remaining $22.20 charges for my usage but I will not pay the $440 fees incurred by transferring back to ATT. I have notified T-Mobil of this problem numerous times but they keep demanding payment in full and I continue to receive numerous phone calls on a weekly basis

T-Mobil did not fulfill the sales agreement presented to me upon purchase. I did not receive the Rebate rejection letters until well after the 14 day trial period. I have never received the rebates or gift card as promised. T-Mobil broke faith with this purchase agreement and I will not pay the penalty for their dishonesty.

After receiving the letter I contacted my local authorized T-Mobile store and was sold the Hot Spot @ Home feature which I was told by the representative would resolve the issue. I was also sold a WiFi phone which I needed to use the service and signed a two year extention to my contract.

Several days after I took the iniative to find a successful resolution to T-Mobile's issue and with an additional cost to me of $10.00 per month to my bill, I received a call from Customer Service asking me what I intended to do regarding the Modification of Service letter that I was sent. I explained the actions that I had taken and what I was told by the T-Mobile representative and that I was told my actions had resolved the issue. The customer service representative put me on hold to check my file and came back on the phone and told me the authorized representative at the local T-Mobile store should not have allowed me to modify the contract or add the Hot Spot @ Home feature and that my account was going to be closed on May 28th.

I have been a loyal customer who has always paid my bill on time, I have never had a dispute with any charges incurred nor have I ever violated the terms of my contract. Yet T-Mobile can breech my contract at will, yet if I was to try and get out of the contract I would face severe financial penalties. I was brought up that if you entered a contractual agreement you were committed to the terms of the contract and that so long as you paid your bills on time and didn't violate the terms of your agreement then you would receive the service which you have paid to receive.

On May 28, 2008 my three T-Mobile phones will be rendered useless. T-Mobile is the only phone that I have so I will be left without a way to call for help in the event of an emergency. I also sit on the State of Maine Health Commission which oversees the health plan for 40,000 covered lives. My T-Mobile number is the number my constituents have to contact me with issues regarding their health care. Although T-Mobile will waive early termination fees I will be forced to purchase a new phone with another carrier, pay activation fees, enter into a service plan which from the plans that I have researched will cost me more money to get the same service that I am currently paying through T-Mobile. I have sent a letter to the Legal Department of T-Mobile but after two plus weeks since the letter was sent have yet to receive a response.

I got a new phone for my daughter and she has to go over 1 mile from her home to get a signal and now they tell her she would have to get a different phone, purchase some kind of equipment to go in the computer and pay an additional 10.00 to get her own tower, this is ridiculous I am paying for a service I do not get and if I want to cancel my contract is 200. per phone. I am fed up with T mobile transferring me to their technical department that does nothing for me.

I have requested to have a supervisor call me or to send a technician out to see for themselves that I do not get the signal they say I have and nothing gets done, BUT THEY SURELY ARE PROMPT IN TAKING THE MONEY OUT OF MY ACCOUNT THE 7TH OF EVERY MONTH. Thank you

I filed a complaint with the company and had them do a mechanical check on the nearest tower. They said that it was working perfectly. I STILL had NO service! I called them on 5/12/08 to discontinue my dealings with them because they failed to deliver what they promised. The supervisor that I spoke with said that they don't guarantee that there won't be gaps in the coverage area and that I was within that area. I explained to her that it wasn't a gap, it was NO service at all. She refused to waive the $200 cancellation fee regardless of the facts. I said that I had been assured that I would not be held to a new contract and that I had already fulfilled my previous one. She said that by agreeing to upgrade-which I was forced to do because of lack of service-that I had agreed to extend my contract. I did no such thing.

I can't believe that they call this kind of treatment customer service! I had been an extremely loyal customer who paid on time, every month for over 5 years. I find this kind of business practice apalling and unfair.

5 months @ $55.85 with NO service $200 cancellation fee

When i contacted tmobile i was told that a woman stating to be my fathers girlfriend had called in to let them know that my address was incorrect. She also flagged my account with a comment saying that i hadnt talked to my father in 6 years and i need to call him to repair our relationship. Tmobile gave out my account information to a person stating that they were not on the account and allowed her to change my billing adress.

When i called to make a formal complaint they tried telling me that it was a new policy that just went into effect to not give out information unless you are the account holder. This is not a new policy. I have talked with other employees of their company who have been shocked that it even happened. furthermore tmobile doesnt have a corperate line to contact with complints, just the customer service one i had called many times.

I had an unpaid bill for 3 months that i was getting collection notices on which has damaged my credit. More importantly i do -not- have a relationship with my father due to severe emotional reasons which were brought to the surface after 6 years without contact. I have had sleepless nights and worried about him showing up at my door now that he has gone through these steps to get my current address.

Leaves me more vulnerable as identity theft victim.

There is no place for kindness in big business unless they get a tax break I guess. My phone bill is $85 at least everymonth. I sent a letter to the corporate office and they still will not cancel the contract and waive the fees. They offered to give me a lower rate plan but extend the contract which still would cost me the same amount in the end. I did tell them that at the end of the term I will no longer be their customer.

It is making my financial situation worse because I alreay make $100 less than needed to pay my monthly bills. I am looking at dropping things that I do not need but still will not make enough to live off of. Who wants to work 40 hours a week and never be able to have any savings?

2 days before the bill is due w/o notification they decide to change the way I pay,cancel my family acct W/four phones charge me $20 per phone charge to reinstall the acct. There claim was due to past payment history they can do this on a whim without having to tell me. I am having enough problem keeping my family afloat in these economic conditions.I told them I have no problems paying the money due.It was to be payed on the 15th. Why should I have to pay $80 extortion fee anytime they decide.I would have paid my bill this month early If only someone would have let me know.

I am unfortunately trapped in a T-mobile contract for the time being. I am afraid that at anytime in the future they will cancel my acct and make me pay for no reason at all to be reconnected. These phones are our familys only communication at times. I need your help to keep T-mobile from extorting reconnection fees w/o any reason.I hope you can help. Thankyou

I need a working cell phone in order to communicate with other people in case of emergencies. I don't have enough money to buy another one, I had been relying on my insurance.

bad credit and no phone lost contacts with people and lost money lost time as well

I call, I tell them what happened and then they say, 110 dollars, please. Of course I am not paying that money on a phone that I DIDN'T explode via subliminal voodoo text support. So, I paid on my base bill for 1/2 a month (while I didn't have a phone that worked) while I waited for T-Mobile to respond to my BBB complaint. And they did, they made that credit but a few months later I found out that my 110 dollars went to buy a REFURBISHED sidekick? ARE YOU KIDDING ME?

I complain again and they basically pat me on the head and say HA HA, JOKES ON YOU, SON! Why did I stay? Because of the Sidekicks options. Around two-years later the refurbished phone goes kaput, naturally and the only way they should go is when the owner takes it out, which I did. I bypass T-mobile all together and go right to Assurion. I know this is going to be 110 dollars but I am very, very, very clear that I do no want a refurbished phone. Unfortunately, I am told that they no longer carry the Sidekick II and they only have the III and lucky for me I am up for an upgrade!! I don't want the III, it seems cheap.. I want the sturdy II that can withstand my key chain in my purse and when I put large amounts of paperwork in my bag. I DO NOT WANT A PHONE WHO'S KEYPAD COULD COME OFF!

This rep then tells me that she has one left, it is a refurbished phone and that I can have that one if I like. Again, I have to say yes because this is what I want. I get it around 5 days later (I still paid on my base account on those 5 days I didn't make or get a call) and the phone came. Inspected it, looked good but began to have a SIM card problem. I called T-mobile and they told me I could buy another SIM card at any store but I was worried about all the money I had spent on the programs on my phone (you had to pay for a calculator back in the day and I wanted that damned thing back! plus, I had mass games on there.) I take it to the T-Mobile store near my house in the Westside Pavilion and one of the workers is like You're SIM is fine but here is a SIM card that you can take with you to verify. I put that second SIM card in at home and called T-mobile from another phone and basically got Call Assurion, the got you that phone. Teeter-totter! I called Assurion and they said they will send out another phone ASAP.

This is around last Christmas when this phone shows, and I know because I get it and put the SIM card in and my son slices his head open and my day then becomes a trip to the ER. While I am there I decided to download all those games I once purchased so him and I can play them while we are waiting in between doctors. On leaving the E.R., a four hour trip, THAT PHONE goes kaput. Ah, man, I can not even tell you how frustrating that moment was. Over the holidays I went without a phone simply because both parties are too hard to deal with and I didn't want to ruin the spirit, sounds corny but I respect it and I waited till January to call either company back again. When I called Assurion I was told that I could have an OG Sidekick II from the actual supplier (I think that T-mobile bought out Danger Inc.)

I get this OG model that I currently have today that had way more wear on it than normal. WAY MORE but I deal with it because it works, right? I wrote an Email to T-mobile telling them I wanted a refund for my minutes I didn't use and I wanted to get credit on all the games I had downloaded to my SIM card. I got a 15 dollar credit towards my NEXT billing cycle. Thanks. And to top it all off, this phone has an issue with the shift button and doesn't allow me to use symbols in business emails. I can't or , or # or ; because the SHIFT key is jacked. So, while reviewing my relationship with T-mobile I went to review my bills and LOW AND BEHOLD...... I have been paying on caller tunes for 3 years while NOT EVEN USING IT. T-Mobile, thank you for being such an amazing relationship. Please pack your bags and get out of my life. I am actually submitting this again, for the 2nd time, to BBB.

Frustration. I've lost time and calls. You can't look professional with equipment and the service I was given. There were a few nights I could of been left out with my son on the highway or street with no phone when there was no daylight. Family couldn't contact me (other than the Holidays because they were here.) Financially I have lost 1.99 for the past 2 years and 5.99 in multiple downloads.

They switched out my phone after me crying and hollering. I told them I was thinking about cancelling my contract but I never told them to cut it off. They cut it off I had to go to my dads to get it back on. I'm still not able to receive my phone calls even with the new phone. I wanted them to upgrade the phone and not give me the same phone since I've been havin troubles ever since I got it. I want out! Or a better phone.

I'm a stylist and I have to take those calls no calls no money. I can't keep leavin a voicemail sayin my phone isn't workin all u can do is leave a message or send me a text.

I am a single mom without child support. i cannot afford this charge and even if I did, I would still refuse to pay it. Add to that the four plus hours of phone calls and emails.

We power-cycled my phone, reset the factory settings, tried a different phone, new SIM card, put in 2 engineering help tickets, but nothing resolved the issues of my phone not having service in certain areas and it not ringing even though I showed I had coverage. I explained to the representatives and supervisor that being a medical professional on call, I can not have a phone that does not work. I was at one point told by a representative that if trying a new SIM card didnt work that I should be able to cancel my service without paying the $200.00 early termination fee since the problems I was experiencing could not be remedied.

When I went to cancel my service, this was not the case. Even after going through everything that T-mobile suggested I do to fix the problem, I was told by a supervisor that the fee would not be waived because your coverage map showed I had service at my home. The reason people have mobile phones is so that they can use them when they are not in their homes. I was appalled by the lack of understanding and the difficulty I went through trying to take care of this situation. I have done everything that T-Mobile required me to do to resolve this issue.

I will not be paying the $200.00 cancellation fee and I will be forwarding this letter to the Better Business Bureau and the Attorney General. I want the cancellation fee removed from my account immediately. I appreciate your help in this matter and hope that after this situation is remedied I can still say that T-Mobile was a great company to have service through. If the fee is not waived, I will be forced to take further action.

I told them i cant afford that amount of money they said there was nothing they could do. they couldnt adjust the charge so i ask them them to send back the phone they said they destroyed it i ask if i can send back they phone they sent me to replace that one they said i could but it wouldnt have anything to do with the 354.00 i said i refuse to pay that for somethig i kow i didnt do .they said theres nothing they could do.i always asked why the restocking fee was the full price of the phone i said any other place charges 10 to 20 percent of the price

i just lost my job theres no way i can afford to pay 354.00 but if i dont pay it this will affect my credit score and i just starting fixing my credit is there anything i can do?

I'M BEING CHARGED .15 CENTS FOR EACH TEXT MESSAGE SENT/RECEIVED TO ME. BY PEOPLE I DON'T KNOW AND I'M STILL LIABLE FOR THESE AND ALL OTHER CHARGES.

They have double billed plus charged me $163.00 for a phone I never Ordered, and when I called they said someone will get back to me no one ever did but I received a letter saying the time has lasped and they will not take it back, PLEASE HELP!

So far I have not paid this last bill Please Advise.

On April 23, 2008 T-Mobile Send me a letter entitled SERVICE MODIFICATION SCHEDULED. Basically what this letter stated was that because a very high percentege of my calling was roaming off the T-Mobile network that they would be terminating my account as of May 28, 2008. In the letter it also stated that T-mobile would waive any cancellation fees associated with my account. But if i wanted to keep my number and moved to another carrier before May 28, 2008 i would be responsible for all charges prior to the cancellation date. Once i received this letter i called the T-Mobile off Number that was in my letter and explained to them that i had come out to Montana to Run a company, and that as of June 30th the company would be sold and i would be returning to Seattle in the Beginning of July. I asked if they could please waive this letter and explained to them how well of a customer i had been and if i was paying my bill why it would matter where i was. The person on the phone said that she was sorry but she could not do anything for me, and that my account would be terminated effective May 28, 2008.

With T-mobile Terminating my account my business will suffer greatly in the Month of June. I have a total of 5 Catering events in the amount of 300 people for each event. With the Termination of this account i will have to hurry and try to find another phone (most likely pre paid for that month) so that my clients & employees can reach. but for them to be able to reach me i have to spend time sending out mass e-mails to all family, friends, clients, and employees to make sure they know of this change. Also any business that i could have had in the month of June will now not happen because any business cards that are out are now Obsolete and i could potentially lose Thousands of dollars because people will not know how to reach me. So for T-mobile to Terminate my account will not only affect my personal life but will in fact possibly ruin my Business because people will not be able to reach me.

By the way I never renewed my coverage they decided it will be over sometime in 2009. I took a one year contract When I started. Please look into this for me. Thanking you for your help with this matter.

The consequences are I have to pay to disconnect or to continue to pay for bad service. So in the end they get there money and I still do not have a cell phone that I can rely on.

I have also seen repeated dial-out errors like connection error or no network or connection failed etc. The signal bars on the phone are not steady but a lot of times the number of bars do not affect the call problems. I have had many long conversations with customer care without any resolution. They have made stupid suggestions like you need to power cycle your phone several times a day or replace your battery or change your CIM card or even the phone is outdated (they were still selling the phone). I did try all of these suggestions but as expected, nothing solved the problem. They claim that the signal quality is Good but my area is scheduled for an upgrade in the next 6 months. It is now more than 6 months and nothing has changed. So I am asking then to either fix the problem or release me from the contract. They refuse to do either.

Since I work from home and frequently on the road, it is crucial that people get in touch with me. A missed call could cost me a deal. I also have a child away from home and this is the most efficient way to be in touch. Besides this, I am paying $135 a month for a service that I am not getting. T-mobile claims that their service agreement does not guaranty service?? Go figure?

I immediately contacted T-Mobile. I was informed that my sons phone that was mailed back had a red dot! This meant that there was water damage to the phone. Furthermore, razr phones all have a white dot when sold and if they turn red it is water damage. I was furious. I knew there was no water damage to that phone and asked to speak to a manager. Again I was told the same story about the red dot and water damage and I had to pay for the phone that was sent.

Needless to say, I was not happy and very suspicious of this Red Dot. A few weeks later, my son suggests we visit our T-Mobile store in person. On our way to the store, my son opens up his phone and is shocked to see that this phone too has a Red Dot! This is the replacement phone that was sent to us and was working fine. We get to the store and explain to the manager what happened and he opens the phone also and sees that it has a Red Dot. He goes to the back and comes out with a brand new phone still in the box and hands it to us. He then apologizes and tells us that we were sent a refurbished phone and that is why there was a red dot! He proceeds to credit my account $114.00. I was very angry to say the least.

Obviously, T-Mobile was knowingly sending us refurbished phones all along and had my son not noticed the red dot on his working phone, I would have had to pay that $114.00 fee! I feel T-Mobile is deceiving its customers and have no doubt I am not the only customer who was scammed into paying for damages I did not cause. This Red Dot may be a sign of water damage, however, for T-Mobile to knowingly send those already water damaged phones to customers as replacements is fraudulent!

I then began to receive notions from friends, saying that they receive a message when they call me, pls01 the caller you are trying to reach is unavailable. In fact, I found that MANY people were getting this message. This was killing my chances for an interview, as I was looking for another job. Of course, I called about this, and noone could resolve it, even spending great amounts of time on the phone with tech support. I actually experienced MANY more technical issues, sporadic issues, consistent issues...etc.. They could never resolve, only call us back when you have more time. Every time I called, they put me on hold for LONG periods of time, and sometimes I was disconnected, either because they hung up from being tired of dealing with me, or line problems with my phone or theirs.

I could get nowhere with them. I requested to be released from the contract after all of this, of course they would not let me out. They told me that the contract stated that I may or may not have good reception. I told them that reception was not all of the issue. There were many factors. On top of this, my next bill was over 200 dollars. I called them, they said that I had actually went over this time. I didn't. I downloaded a copy of my bill and found that they had actually charged me for some sporadic weekend calls, some myfave calls, and other misc calls that were supposed to be free. I tried to copy the contents over to an excel spreadsheet, but I found that the numbers that were transferred over were not workable. In other words, the characters (numbers) were not able to be used in any functions. I manually added everything up, which took a VERY long time and found that the totals were off too!

I opened a case with the better business to see if I could get this contract ended so that I could go with a new carrier. This resulted in a flat NO from TMobile. A rep from the corp office called me and was very polite at first, but when I explained everything, or atleast tried to, she began to tell me that there was no way that I could ever get out of the contract no matter the circumstances. She then told me that she would be in touch with me in a week after reviewing the case. 4 days later I had a message stating that this is our final attempt to contact you. I tried calling her back for weeks, of course having to use various other cellphones. She never got back with me. But she (or someone) replied to the BBB case stating that it was my responsibility to check my own minutes.

I requested that my account be DEACTIVATED immediately, and to no longer charge me anything for any reason. This was in late December 07. I also had called a few weeks before and requested the same thing. I may have missed a few things, however I have one more thing to say that just happened a few days ago. I moved and recieved a bill in the mail after my address change took effect. The bill was for $460! They had charged me from December to now for regular monthly charges. Of course, I called them and told them that I had requested that my account be shut off in late December of 2007. They didn't see where anyone had notated this. I told them that I had called and requested it, as well as requested it through the BBB case. She said that she would get the fax from me and show it to Alison at the Corporate office, then make a decision. As if they are questioning when I requested the account to be deactivated? It is not my fault that they did not do as instructed and did not notate it. I requested in 2 methods, calling and through the BBB.

They are and have been frustrating me for a very long time, I cannot deal with them anymore. I just want my contract to end in December 07, with about $200 to pay for usage (which is probably not right, but oh well) and be out of the contract. She said that I could fax the transcription of the case over to her. I was willing to do so, and have done so as of today, but they have access to the case, the same that I do. They are merely playing with me and I dont believe they plan to rectify anything at this point. They know that I cannot do anything about it. Another point, you can call them and give them the NAME and EMPLOYEE ID of the person that you spoke with before, and there is no way to get back with that person. You cannot send them an email, you cannot do anything but RE-EXPLAIN everything to first level, every time you call. They have minimal notes to review, or they must be instructed to play dumb about the whole thing.

They are currently working on damaging my credit due to this. I also DO NOT feel that I should have to pay the ETF, since it is THEIR fault that I indeed had to terminate my non-service with them. They have costed me alot of time and frustration and now I'm facing credit unworthiness. Please help. I can give you access to the bbb case if needed.

This makes no sense at all. If a call is dropped, the call is dropped. T-Mobile's credit policy should allow for crediting back the time required to re-establish the connection. In the past, I have received credit of one minute for re-establishing connection if my second call was made within three minutes of the first call being dropped. Now, Sara (T-Mobile employee ID 8474274), a supervisor, refused to provide credit for having had to reconnect unless the first call had been dropped within two minutes of having been made. Sara refused to let me speak with her supervisor or any other supervisor to resolve this matter. I informed her that I wanted to resolve the matter at that time (since I had already spent a considerable amount of my time on the phone with the customer service department, about twenty minutes. I was flatly told that there was no supervisor available for me to talk with which I could not believe as truthful. I received the clear impression that she merely wanted to brush me off and hope I would go away.

I am entitled to credit for dropped calls. If T-Mobile refuses to do so due to its poor telephone service, then I should be allowed to cancel my contract with T-Mobile without penalty to me. Would you be willing to provide such authorization? All I ask for is that you ensure your personnel properly know and apply crediting policy and that I be credited for my dropped calls. I am very dissatissfied with the customer service I received today. It appears that T-Mobile is penny-wise-and-pound-foolish when it comes to crediting minutes for customer complaints. I wanted you to know that I attempted to telephone the executive offices and the switchboard operators would not put my calls through as they related to a complaint.

My bill had almost $180 additional charges, some of which were due to dropped calls. I was attempting to receive credit to reduce these additional charges for dropped calls.

A few days later I called for the status of my refund and was told that my request had been denied. They said that I signed up for the easy-pay? plan when I paid my bill on-line in March. I DID NOT DO THIS. I am always very careful to stay away from this area because I dont care for that method of payment. Then, out of the blue, on April 18th they credited my checking account with the $104.70. I feel that this is an admission of guilt.

I am disabled and this has caused me great hardship, economically and to my health. I went four days with practically no money. My bank was nice enough to refund half of the NSF fees, but I am still out $55.00.

So, after talking to the company (twice) and doing my own research, I went and got a contract with T-mobile. The 1st week I had the phone, I had to complain about drop calls and no signal. This is not only in my house, but even when I'm out in the middle of my street where there's not wires and trees. After a few months of complaining with them, they finally sent a technician out and concluded that the general area where I live has Poor reception. To correct this, they will need to construct a new tower in the area, which takes years and they can not give me an estimated construction date.

Even after all my pro-active things that I did, I still got screw with the contract. They informed me that if I cancel, there's a $200 cancellation charge. I told them that it's their problem and it's misrepresentation and fraud. So, they came back with a new solution, in home tower, which I would pay an additional $29.99/month. Yes, that's my cost in addition to my monthly cost for their misrepresentation. I said, that you are crooks and should be charge with fraud and misrepresentation. I told them that I will contact the FCC and the consumer affairs and all authorization bodies about their fraudulant and misrepresentation practices.

Well, now I'm all reliant on my Verizon phone, which is for personal use. I have a phone that I pay about $60 month and it's useless when I'm at home and I work from my home office. So far, I have lost many and numerous business calls because of T-mobile. They need to correct the situation and/or allow me to cancel without the cancellation charge.

Now I believe for the past 3 days I have been on the phone with them becasue they shut my phone off for not receiving a $76.60 payment on the day of 19apr08 of when my bill was due. I then proceeded to call them and supposedly they had restored my plan took all of the information as far as receipt number and proof of payment number and entered it in their computer. Well apparently they didn't do it beacuse the following morning at 6:50 a.m. I find myself on the phone with them again doing the same thing over.

I feel that my rights as a unsatisified customer would be to terminate my plan without having to pay a termination fee. So that night I called and spoke with a Supervisor by the name of Ed, who proceeded to tell me that there was nothing that he could do but note my account of the problems that I have had and see that things are fixed. My problem is that I want to terminate my plan without having to pay a termination fee, so how do I go about doing that or is that possible?

I then proceeded to call them and supposedly they had restored my plan took all of the information as far as receipt number and proof of payment number and entered it in their computer. Well apparently they didn't do it beacuse the following morning at 6:50 a.m. I find myself on the phone with them again doing the same thing over. I feel that my rights as a unsatisified customer would be to terminate my plan without having to pay a termination fee.

So that night I called and spoke with a Supervisor by the name of Ed, who proceeded to tell me that there was nothing that he could do but note my account and soo that things are fixed. My problem is that I want to terminate my plan without having to pay a termination fee, so how do I go about doing that or is that possible?

First it was my favorite 5's werent working so they decided they were going to give me 1000 extra minutes for that month, then for the next 2 months after that they had to do the same thing because they could not get it right on my plan.

Now I believe for the past 3 days I have been on the phone with them becasue they shut my phone off for not receiving a $76.60 payment on the day of 19apr08 of when my bill was due. I then proceeded to call them and supposedly they had restored my plan took all of the information as far as receipt number and proof of payment number and entered it in their computer.

Well apparently they didn't do it beacuse the following morning at 6:50 a.m. I find myself on the phone with them again doing the same thing over. I feel that my rights as a unsatisified customer would be to terminate my plan without having to pay a termination fee. So that night I called and spoke with a Supervisor by the name of Ed, who proceeded to tell me that there was nothing that he could do but note my account and soo that things are fixed. My problem is that I want to terminate my plan without having to pay a termination fee, so how do I go about doing that or is that possible?

I have called numerous times and I have been given the runaround in regards to my refund. Every time I get a different answer in regard to my refund;that It'll be on my credit acct. in 14 days, that It'll be in my acct. in 30 days.I call and its like I'm playing phone tag, they tell me that they will be transferring me over to the next person.All they do is apologize for the inconvenience and tell me every excuse imaginable on why I haven't received my refund. Its been so time consuming and frustrating that I feel like I am out of 130 dollars.

I work hard for my money, and times are hard right now. I am a single mom trying to make ends meet and it is unfair to consumers like me to get scammed out of our hard earned money by companies like T-Mobile who give you every excuse in the book.

I have contacted T Mobile on at least four occations but to this date they have not tried to correct the problem. They have,instead tried to have opt for a more expensive plan and will not allow me to cancel w/o charging a $200. cancellation charge. I feel I should not have to pay for service that I don't have. Please help me...

Had to spend extra money a month on a pre paid cell phone so my girlfriend and make calls

Then I called T-Mobil customer service to solve this problem. But the representative said that I have to get a police report for that crime, so I sent a request for that report & I got it after 3 weeks.i sent it to them but they said it is not enough you have to get the hospital record, i couldn't because i didn't leave my information to the hospital after the accident. in similar situation i called the credit card company after losing my card & they cancelled all transaction within 24 hours of my call.

two month of service suspension & extra late fees plus the original bill for more than $500

Additional cell phone charge an average of $2.00 a month

Forced to pay the charge.

I went to the T-Mobile retail store to inquire about the problem as I was able to receive incoming calls and make out going calls but I did not have the ability to send of read incoming text messeges or see who was calling. I approached a store representative names Drew. After I explained to him my problem, he proceeded to remove the battery from the phone and then advised me that he had no idea why my display screen was blank and further proceeded to tell me that I needed an upgrade. This phone is year and half old.

He then advised my that my warranty has expired, afte 1 year, and told me about a guy who can repair cell phones and gave me his card. He made it very clear that this guy was no way affliated with T Mobile. He as no help into the what could have happen to cause the display screen to become blank. Only saying that I needed an upgrade and then stated that I was not elgible for a full upgrade because I had the phone less then 22 months.

Due to this issue, I now have to go out and buy another phone. My contract does not end until December 2008.

This is a bigg issue in this country where companies like T-Mobile can get away with making mistakes and because it states in there contract that they are not liable after 60 days. We should not allow this to happen. I know if I made a mistake in my bussiness and I told my customer that you should came to me 60 days ago they would say ok goodbye.Hey you know what that is what I am going to do goodbye T-Mobile you are a bunch of crooks and your service stinks.

I lost an estimated total of 245 dollars

Our calls to customer service for some understanding and compromise were to no avail. The agent very cavalierly told us we would have to contact their legal department if we wanted to pursue the matter further. We gave up and paid the bill and added unlimited texting to our account.

Most recently my wife's phone was stolen. When she reported it to customer service they were able to tell her that someone had taken the SIM card out of her phone and place it in another, ringing up long distance and ring tone charges in excess of $110. The agent told my wife that even though they knew that she didn't initiate these calls and charges that we were still responsible for them. She was also told that they would not work with her on discounting the cost of a new phone unless we signed a 2 year service agreement and paid the $110. That's consumer blackmail!

Needless to say, my wife declined to do this and asked to speak to a supervisor. After being put on hold for several minutes she was told that a supervisor would call her back within 24 hours....guaranteed. Three days later my wife had to call back and plead her case again to another agent. Of course the agent said that there was nothing she could do but would get a supervisor on the line. A supervisor did pick up but made it very clear form the beginning that she was not going to work with us unless we signed the 2-year renewal and paid for the charges from the stolen SIM card. My wife declined and canceled her phone and I will cancel my 3 kid's phones as soon as we can find another service. The supervisor had no problem with my wife canceling her phone. How do they stay in business with such shoddy customer service? The public needs to know that Customer Service at T-Mobile does not exist. We will tell everyone we know and meet of our terrible experience with T-Mobile and urge them not to consider the service.

I intinally had set up two payments to be debited from my account for only $48.24. One payment for $10 and the other for $38.14 to pay the full bill of $48.24. The first payment was to be debited on the 10th and the other on the 14th. I made the call on the 7th. So I decided to go the the store and just pay the total of the $48.24 in cash at the store and cancell the debits to my acct. I ask the customer service person to do so for me so I would not have to pay double for one bill.

Well I spoke to three people in customer care because There was $80 bucks in overdraft charges made to my bill. So the ball was dropped when I cancelled the debit charges on the 7th and physicall went into the store and made the full payment .

Well, the next months bill had a added charge for the $80 bucks, SO I called to tell them that I made the payment in person and that I ask the counter person to cancell the debit charges and she did not do this and both the customer service persons on customer care and their supervisors were the rudest persons I ever talked to and they said that they could not see in the system anyone noteing anything about cancelling the debits and it went through anyways and there was nothing they could do....I was so shocked that NO ONE was there to help me and all I got was that I needed to go to the Store and ask them.

TMobile gave me the worst customer experience I ever had and please inform consumers to be warned of these type of issues and if they ask for something to be done to write down everything and the persons name. I am cancelling my service and suggest to consumers to be warned of this companies performance is the worst in history.

The economic damage is I spent $260.00 for this phone and I should be able to get another phone that is close to the same one that I have.

They are calling my house several times a day, and at late evening times, and now collection agents are calling also. They have trashed my credit, and I never was a bad customer of theirs for four years. All I'm asking them to do is not ask me to pay for services I don't receive. What do I do before I have to take them to court and incur legal fees? Thanks for your help in advance.

Wasted an hour of my time and negative credit marks.

I have lost my job because of lack of business contacts from the phone.

I refuse to pay for their lies. It is possible they will report my refusal to pay to a credit bureau, which I will be forced to reputiate with my side of the story for non-payment.

Being stressed out, with bogus billing statements!

We are being charged each month for outgoing text messages that we do not make. We were called liars, as T-Mobil said we made the outgoing messages from our handset. We are very upset that they will do nothing, and calling us dishonest. If T-Mobil is doing this to thousands of customers, they can make a lot of money. Is this why they are doing it? I get no answers except that it is all our fault.

Stressful beyond belief when we cannot get in contact with our daughter. Several emergency situations have come up since October 2007, and our inability to get in contact with her on her cell due to the faulty service has caused an inordinate amount of stress. We pay $20 per month for a service that is unreliable. It might seem insignificant, but the premise is breach of contract. We never know when we are out of contact with our daughter. We want out with no early termination penalties, and to let others know that this is a faulty service.

I am overly stressed out because they say I owe them almost $1100 due to termination fees which is causing my sugar level to rise as I am a diabetic. It's causing my blood pressure to rise because I was trying to take care of the bill and they refused to fulfill a request I'm entitled to. I also have had to send my child to live with my parents due to the collection practices because I haven't been able to buy groceries for my family for over a month now.

They are charging me for shipping fees and they want to charge me for the upgrade fees as well as another 24 months of service. We are looking at potentially more than $3000 dollars.

I stopped paying them due to the fact that the phone was of no use to my husband, and after 3 months they shut the phone off. After turning it off, T-mobile continued to tack on charges. The last time they doubled what they felt was owed. After being turned over for collection, I spoke to a woman with the collection department and agreed to let them deduct 3 months of charges from my checking account. I feel that T-mobiles' business practices are less then legitimate. When a consumer asks specific questions in order to make the right decisions, they expect the person who's representing the company to give honest answers. Had I not been told that T-mobile was the only cell phone provider with towers in the Troy Montana area, I certainly would not have attained their services. I feel this company and their representative acquired my business by using underhanded means and false representation. I feel they should be reprimanded by the FCC, and they should also be turned over to the Better Business Bureau for how they went about attaining me as a customer.

Tmobile has ruined my credit rating by constantly putting this alledged bill against me on my credit report.

I just found out about all this and that my account has been suspended due to a past due (3 days) bill with $950 worth of calls to the middle east made continuously for those 2 days, the 21st and 22nd of jan. They suspended my account for nonpayment before I even knew I had this huge bill. I have rarely if ever used the phone for international calls. I called Tmobile and they told me I must pay the full bill, because I chose not to suspend even though I called to report it lost or stolen. I then asked why, if I had called to notify, that with the unusual flurry of activity that immediately followed, why they wouldn't have alerted me to this, as a credit card company does in these circumstances.

This is what I found in the terms and conditions of my contract: Lost or Stolen Phone. If your Phone is lost or stolen (Lost Phone) you will not be liable for unauthorized airtime charges incurred on the Lost Phone if you: (a) notify us immediately; (b) ask us to deactivate the Lost Phone; and (c) provide within 14 days any documentation we request, including a police report. I did notify them of the loss, but I did not ask them to deactivate. Must I pay this bill, even though clearly these were not calls made by an authorized user. I have spoken to 3 different representatives and they all say that there is nothing they can do, that I am fully accountable for all charges.

I said I would accept a refund of the activation charges and the cell phones (as they agreed on), or a refund of the activation charges and send me two more cell phones if that's easier for them. I just want something for my part of this contract. They said I get nothing. What can I do?

The constant misinformation and run around caused me to want to cancel my phone line. I was transferred yet again to Melissa #0151599 in the cancellation department. She convinced me to remain a customer. Melissa offered to send me a new phone, and upon receipt of the new phone I am to return the defective phone. However, I still have to go out of my way several miles to the nearest UPS store and pay to have the phone returned.

As a result I have spent over $200 on a new phone that is defective and I will have to spend valuable time and additional money in order to return the device. I have wasted hours on the phone with T-mobile reps ever since my phone was lost. I was charged for insurance on a phone that was not covered. I will have to put several miles on my vehicles in order to travel to the UPS store and I have lost hours of sleep over this situation.

I believe I am being defrauded, and I don't know for how long I have been taken and paid these extra mysterious, hidden charges. I have been a T-Mobile customer for about four years. When I call and speak with a representative, I am given the wrong information all the time without fail. To date my current balance is $269.17--a difference of $45.92 added to my previous balance of $223.46. The $45.92 charge is a mystery to me, and it is a mystery to the T-Mobile representatives. Aren't service charges supposed to be included into the my family plan?

These mystery charges are causing me not to be able to make one payment at a time when my bill is due for payment. I am delinquent all the time. That is not good for me as I am trying to build up my credit.

I get very upset every time I think it. After being a client for more than 3 years and having various accounts at the same time with them, now I have to pay this huge cell phone bill. I feel CHEATED.

I just got my first bill and was shocked at the 15 cents per text charges. I called to inquire, and they explained that I didn't order text messaging. I said I would never have switched without it. I switched to save money--not spend more. "I'm sorry," she said. "You didn't order it." I suggested they refer to the recording for training purposes to see if that was really the case. "Oh, we don't save those," she said. I asked, "So I have to pay $100 because you think I didn't order it?" She said I did or my service may be disrupted due to non payment.

First of all, I think charges for texting are bogus. It shouldn't go over the highest monthly fee for texting which is $19.99. How can they charge more than that, and why should they be able to keep it? It doesn't make any sense. I am fed up with phone companies.

This Crashed my credit.

My Question: When taking the T-Mobile corporation to court, (I now live in OH) how do I locate the notified body in OH, where T-Mobile is registered, and where do I send my demand letter...or... is there a different method of notification, in OH? Please let me know. Thanks.

Shortly after, I received a new phone and returned damaged phone according to instructions. Between 1/18/08 and 1/20/08, my bill was available online (days after I made the initial call regarding the damaged phone). About 2/22/08 the amount owed for the period of 1/17/08 2/16/08 was online. I noticed an extra charge and quickly called Customer Care. I was told that the charge is for the damaged phone. I was told that the phone had contained moisture, and the white square meant nothing because the technicians can spot a small drop of moisture. I spoke to 3 different reps who could only tell me that I was responsible for the charge because the warranty period was not applicable due to an "alleged" water-damaged phone. The phone was never exposed to any water. It was only a month old. On the 3rd call I spoke to Michelle. I learned that the insurance was never activated. She told me that all TMobile could do to compensate me for the lack of insurance is to activate the insurance now, but it could not be made retroactive to the initial date of my request. I cannot challenge what the phone technicians report even if I dispute it. I didn't know insurance was never activated because I had not seen bill. Was billed inappropriately for the phone based on a service that was requested, but never applied, and a free phone that was no way exposed to any water.

I had received it in July, so it may very well have been on the UPS truck for an extended time period and gotten a little overheated. When I received it originally, I was a bit concerned that there was a light pink rim around the white dot in the back of the phone, which most likely means that it was mishandled before I had received it. When I expressed my concern, the phone reps at TMobile assured me that it was a brand new phone in perfect working order. Somebody at TMobile or at the lab where the phone was sent had made a mistake in their diagnosis, and their policies apparently do not require that a customer be given directly substantiated proof for any replacement charges put on their account. I know that my phone could not have sustained any such damage, so I asked TMobile for solid physical proof that the phone I had sent them was damaged while in my possession, and they told me that they neither had the phone in their possession, nor could they provide me with photos of the circuitry in question.

I asked that TMobile IMMEDIATELY remove the $100 charge and/or any additional charges associated with the replacement. They keep sending me e-mails with a lot of semantics that do not reflect my question. I believe that this practice should be illegal, and I would like your agency to assist me in settling the matter.

$120 additional charges on my cell phone bill resulting from this situation.

I called T-mobile to let them know about the problem spoke to a man and explained what was happening. He said he will send me a new phone. I asked what I should do with the defected phone, he said to send it back. I mentioned to him that the package came with a recycle bag that if I should put the phone in it and send it, he responded yes why not. So I sent back the defected device. When I finally received my bill I was being charged for both phones - for the defected one that I sent and the device I received afterwards. I called back spoke to a lady she said she would have to send a request order form to the place where they receive the phones and that I should be getting a text stating that the phone was found and that a credit should be applied into my account. I never received a text.

I called back again again they game another confirmation number and to give it about a week and call back. I called back today 2/19/08 and the representative basically told me that the phone is not found and that I shouldn't have sent the devise in that return recycle bag because the phone is destroyed right away and that I was supposed to send directly to them, something I was never told. He started to tell me that the person That spoke to originally told me specifically how to send it and also that they advised that my contract will be extended for another year which is completely untrue. It seems to me so unreal that T-mobile has employees that lied when they put information in the computers about the conversations they had with the costumers. First of all I wouldn't accept an extension in my contract because I am leaving the country within a year and don't know for how long. T-mobile employees and policies really are a complete FIASCO. They lied and the way speak to the costumer basically that I had NO CHOICE but pay for the phone I had to sent back because it wasn't working. I asked to to speak to supervisor named chad. I asked him for his last name and he said that for security purposes he wasn't able to give me his last name. He was no help at all to me, he said I had no choice but to pay for the full bill that includes the extra phone that I sent back as per their instructions.

Now after they telling me I had to pay for the full amount they also mentioned that if I decide to cancel I would have to pay $200 for each phone that I thought was a ONE family plan. I am so frustrated with the way they spoke to me and handled the situations since they were no help at all.

I have called and their idea of payment arrangements is to pay today and the rest within two weeks. I am not sure what kind of payment arrangement this is. The rep was extremely unhelpful and said that if not paid my phone and my daughter's phone would be disconnected until I pay it. I then asked when does my contract expire because I don't want to do business with this company anymore? He told me not for another year. At this point I was furious. I asked him why did I choose to pay an extra $100 not to have my contract extended if they were going to extend it anyway? All he could say was all contracts are extended with new phones or upgrades. I said that is not what I chose when I ordered the phone. And he continued to say the same thing over and over, if you can't go ahead and make a payment your service will be disconnected and your this call will be ended. So I asked for another person to help me. He just kept saying the same thing. I was so frustrated I just hung up. This is the most awful company I have ever had to deal with and I will NOT pay this bill and I will take my business elsewhere. I do not think it is right for these people to treat their customers in such a manner because they feel that we NEED their service. What has this world come to?

I will now have to go to another service provider. And have a negative credit rating.

I had to pay the $300.00 bill plus $200.00 to cancel my service, because there would never be a way to control the problem unless I bought into being forced to include a texting plan in addition the advertised My Faves plan.

T-Mobile's refusal to send me a bill in addition to 3 years of collection calls to my home - despite my plea to them not to call the house (my husband was gravely ill and subsequently died) resulted in them putting my name on the credit bureau. This week I found out that as a result of that negative credit report (the only one), my interest rate will be higher on a mortgage that I will be closing on next week. Multiplying the higher rate by 30 years, I will be damaged in the amount of thousands of dollars over the life of the loan.

I have reported all incidents to the FCC. I am scared this man has all my personal information and access to my phones--my wife's and my 14 year old daughter's. T-Mobile is being evasive and will not help. Pease advise.

I have spent countless hours on the phone with T-mobile with no results--only lies from them. MY family and I live in fear this man may come to our house or worse. (He knows where we live and has all access to our personal information.) I now have to spend over 200.00 dollars to get new phones and transfer my service. FYI: I have no knowledge of this person other than the one time I called customer service, and he answered.

Because none of the people we talked to made good documentations of their actions or the situation, some reps at T mobile treated me as though I was trying to scam the company when I called to complain about my $400 phone bill. Others told me that I did the procedure wrong, and that there was nothing I could do to go back and fix it. I have dealt with similar customer service issues with this company, and I am really tired of it. Very few people at T mobile know how to anything besides turning on your phone. There is very little accountability within the company, and when a customer has a complaint about another T mobile employee, customer service will always stick up for their own people. The termination fee will be well worth it.

Five hours of my time waited and about 350 dollars that were not supposed to be on my bill.

The next bill I received from them was almost $200 because they said I owed them $70.00 plus $20 NSF--which I was told they were not going to charge since they admitted their mistake. I filed complaints with the BBB and the FCC. I also wrote the corporate office that I am paying the original bill payment of $121.00. The next step is to file a small claim against them.

We have now, pending our complaint, hired a lawyer who is overseeing the outcome; and after researching all the complaints on the sidekick, he says I stand a chance. All we want is the termination fee waived and credit for 1 month when the phone was in their shop (broken), and we got billed $225.00 worth of text messaging. We didn't even have the phone! They lied to us, we got a defective phone, plus we paid for insurance--yet nothing was ever covered. We want to be compensated or we will get Channel 12 News involved down at the store. If my credit gets ruined because of an error on their part, I also want an apology letter.

They have my cell number, home number, email, and every other sort of contact; simple fact is I never heard from them, never received a confirmation of the plan switch detailing the new plan (because then I would have caught it)--just a bill out of the blue for 2K, and a thank you very much, but it was your error for not adding unlimited text messaging. I have since filed complaints with the FCC, CA, BBB, and Attorney General in CA. My advice to anyone signing up for a new plan, or changing an existing plan: get the details in writing before your first bill, and NEVER use TMobile.

Economic damage for their error is in the amount of over $1798. I do not have the money to pursue them on this with an attorney, but I'm sure it will end up on my credit and with a collection agency somewhere, which is absolutely absurd.

I thought, wow, what great timing, we get more and don't have to pay more. Another bill now we are paying $39.95 EACH phone. I finally went into a store and spoke to a manager. I asked them how much a family plan for 2 phones was and they said $59.95, so I asked why we had one account and were being charged like 2 individual accounts (80 vs 60). We were told there never was a $39.95 family plan We changed to the $59.95 family plan, with internet and 1000 texts message on my son's phone. The manager said she could give us $60.00 credit for the problem but that was all. We received 2 large bills and I could not figure out why they were still so high. I called customer service as was told it was the text messaging. They charge for INCOMING as well as outgoing. Again to the store. Manager again said, yes that is right, text messaging is charged both ways. My son asked how he could control others sending him text messages and she said to tell others not to text back and if they are real friends they won't. This time she offered us $100.00 on a $450.00 phone bill. We are going to break the contract, accept the $200.00 per phone charge and be thankful they can't rip us off anymore.

I got very upset about the situation. And I spent a lot of time explaining to the agent that I didn't have a contract or phone with T-Mobile.

$120 in overdraft charges ,kstress, and this is the second time they did this. The last time was back in August.

I am a single mother. I have 2 children. I have no way of paying a cell phone bill of $400. This has caused me so much stress because now I will have to find a way to pay for it.

I've received several calls to my workplace and a letter from a different bill collector each month. I will never pay these cheats!

Additionally, this is technically a form of ID theft since all my personal information was transferred to another person's BB. To-date T-mobile has not filed a formal complaint form with the appropriate management regarding this serious matter with the advertised "most secure device", the BB, since a large consumer base of both private and public organizations use this device.

ID Theft and approximately 7 days without BB T-mobile service.

I called / Emailed NUMEROUS times, requesting a credit back on this phone so I can purchase a different phone from T-Mobile that works. They refused. I communicated with a person by the name of Hiren NUMEROUS times at T-Mobile via Email, and got nowhere. Even though the service I am paying for is not available due to this phone, my other 2 T-Mobile phones work fine. I am asking for nothing other than a phone that works; they keep insisting on sending replacement phones that have the same issues - poor case design (flex), MAJOR memory leak just drain; and they have no fix, nor acknowledge the issues. I have 2 BlackBerries I use for work, no issues; this is not a user issue. This is a device issue. BTW, I paid $350.00 for this device, and requested a credit back of $250.00 to give this phone back and get something that works, but have gotten nowhere (yet).

My employers were unable to get a in contact with me. I almost lost my job.

It is vital that for emergencies my grandfather be able to reach me. He will be undergoing treatment soon. I can not afford early termination fees for three line on top of medical expenses. ($600 early termination fees)

So, I phoned in again, and the representative eluded to the idea that it was an FCC issue with only T-Mobile. I asked if they had notified me via mail, email, text message, etc. ,and ALL of the reps said that they did not and a few of the reps said that T-Mobile did not have time. I informed them that today was the 22nd of December, and they have had at least 17 days (from the 5th of December) to notify its clients. I told them that now, on a Saturday before a holiday, that I do not have access to letterhead, and I have no recourse of action. I told them that there has to be a reason why they did not use my contract to verify that I am the signer on the account. I went on to ask them if they EVEN HAVE my contract on file, and they said that they don't, to go to the store where I purchased everything. I am very interested in breaking my contract with T-Mobile, retaining my phone numbers, and moving back to Cingular/ATT. Any lawyers interested in counseling me on this?

No major monetary loss, or damage, besides turn around time (a week or two) and a lost hour or two in administration--but, I think this is sufficient to break the contract with t-mobile.

T-Mobile has cancelled my phone service and continues to charge me for unused services.

I cannot do my business.

Because I was treated unfairly, I left T-Mobile. My account is now in collections with an absurd $200 early termination fee. I do not feel I should have to pay for services that had unauthorized charges assessed. This makes this account fraudulent.

They want a $200.00 fee to cancel. Our worry is if Mom has a problem and she can not contact us or someone else. Health is an issue and we need to know if there is a problem.

I called T-Mobile again and was told to wait until the charges were put on my credit card and then to call their office to have the rebate forms sent to me. Well, it wasn't until late November 2007 that my credit card was charged for the new phone. I called their office on December 2, 2007 to discuss this with them and the representative that helped me told me that I had to call Young America (the company that deals with all their rebate offers) to have them mail me the rebate forms. Now the representative at Young America (Lewis #493366) tells me that they cannot mail me any rebate forms, T-Mobile has to do that. So I call T-Mobile once again. This time, their representative (Jenna #0150409) tells me that they cannot mail me the rebate forms either. Why am I gettting the run around?

I dont understand, so I request to speak to a supervisor or another representative that could better assist me and all she does is say, I understand how you feel, but there is nothing that we can do. I also tell her that I was given the run around when I first signed up with T-Mobile and that I refuse to let them do the same to me again and that now I am just requesting that T-Mobile credit my account for $50. She refused to that by saying again, I understand how you feel, but there is nothing that we can do. T-Mobile is simply refusing to send me the rebate forms and if they ever do, then I will be denied the rebate because I didn't file it in a timely manner with the company. T-Mobile has seriously disappointed me. I will never recommend them.

I called Flycell, Inc. and received a recorded message asking me to leave a message. Meanwhile my cell phone bill is being crammed with unauthorized charges of $9.99 per month.

Once he arrived, the service did not work. Numerous calls were made to customer care, our phone bill increasing daily, but assurances of service and credits to come. After two months, finally service was up and running. Upon contacting T-mobile about the promised credits, I was informed they make no such promises, nor do they guarantee service, signal, features etc... It has been a nightmare dealing with this company.

They lie to you at every opportunity just to try to make you shut up and go away. I have filed complaints with the BBB, the FCC and the Attorney Generals office. I will not just shut up and go away. Today, they cut my service for not paying the items in dispute, although I paid my regular charges. This cut off my life line to a kid sitting in the desert. Upon contacting T-mobile and making threats of going to the newspapers, they restored my service for the time being.

I can not begin to describe the emotional distress this company has put me and my family through. Those of you who have sons or daughters serving in the middle east know how important it is to be in touch with them. You are there only source of support that helps them get through the day. Financially, my phone bill is usually less than $200 a month for multiple lines. It is now 10 times that amount.

Next thing I know another two months have passed by, and I get the same exact overages on text messages. Now I call T-mobile, and they say that the records indicate only that the bills were late and nothing about text messages. It does show that the unlimited feature was added but that it doesn't cover text-- data and email. They say I have no proof of text ever being discussed and will not give me credit for the last two months that I was supposed to have unlimited text messaging.

The bill is $700. I have called T-Mobile over ten times, and they will not budge.

I received a second bill in late September. I finally talked to another rep (Rod) on 10/08/07 and thought I had resolved all issues. I paid a total of $312.01, and he assured me multiple times that we were all square and there would be no more surprises. I just recently received the third bill, and now they are charging me $69.39 to restore the suspended service. The service would not have been suspended if T-Mobile in any way had been responsive to simple customer inquiries. I regret the day I signed with T-Mobile, and I will cancel at the earliest opportunity. In the meantime I will work tirelessly to cost them thousands of dollars in new customers.

This is a complete fabrication on the part of T mobile. Why would any thinking person make such a stupid decision? I'm finding this is a regular business practice of T mobile. I'm going to try arbitration but I really don't have much hope that I will be successful. When I go to a new cell phone carrier I'm taking as many people as possible with me.

T mobile made an arbitrary decision to eliminate my unlimited weekend minutes and to get out of trouble now say that I made this decision. That is a lie!

I have to pay for a bill that I shouldn't be paying due to TMOBILE's miscommunication

I will be out of pocket $107.

So far we have not had any real problems with T-Moble but now I am very concerned. The sales person was a slime and I hoped it was only that store but the same thing happend in another store.

Monetary damage / Time involved in calling all the marketing companies, not to send me messages.

Today my phone was shut off for non-payment. I contacted T-Mobile to make a payment of $200 and they informed me the bill was $1,500! I asked them to go over my plan and bill with me. They told me that I was on the MyFaves 600 plan. When I told them that I added my faves to my existing plan of 1000 minutes, they advised me that I didn't have 1000 minutes, just 600 and that I went over those 600 minutes the last two months.

I was told that they understood my dilema but that since the account had been open for two months, they billed it correctly. They would not adjust the bill.

Since I started with T-mobile in June (switched from Sprint, worst mistake I made) I have paid over $1000 in phone bills. This does not include any of my time I have spent on the phone with T-mobile.

I am out three years of charges by T-Mobile to our Visa account after we cancelled the contract; plus, withholding information that I am entitled to (my own phone bills) in order that I check their claims that this phone had been used.

I immediately contacted T-Mobile and explained the situation. They told me there was nothing they could do, because I should have reported it stolen immediately. How could I have known it was stolen?

The best they would offer me was two payments, only one week apart. They would not even extend my payments or spread them out!

So, for the last 8 months, I have been paying $40 a month instead of $20. The billing department told me that it is their policy to only credit people for the past 60 days, which only gives me $39.98, which still leaves me in the hole. How convenient of them to have a policy to only credit people for the past 60 days for THEIR ERROR!

I had taken the phone to T-Mobile several times complaining about it. I was told to wait until I received the bill and they would let me know if the problem had caused a difference in my phone bill. At this point my phone was dialing so often I could not interrupt it. It would dial when I was talking, it would speed dial numbers in my phone book, even when I dialed T-mobile.

T-Mobile's customer rep and supervisor decided to count the number of 1-minute call and decrease this amount from my bill. They claim that they came up with 163 calls, and could only deduct $60 for the dropped calls. I refused to accept this misleading numerical juggling that made no technical sense. I had their reps in the T-Mobile store witness this strange activity while talking to customer service on the phone.

T-Mobile thinks I should accept the $60, turn in the telephone and forget it.

They credited me $50 and in doing so have now informed me that by accepting the credit, my case is now closed. Once again, this company is mis-informing their customers because I was NEVER told that accepting a credit would close my case.

They are now saying that I have to pay the $760 bill and that there is nothing more that they can do for me.

Both of these things are complete lies. Firstly, my phone was no able to be used upon arrival in China. I ended up lost and stranded in an airport because I could not get a hold of my contact. Apparently you must sign up for this service for your phone to be used overseas. The salesman never mentioned this, even though he knew I planned to be travelling.

Second, once I was finally able to use my phone, I was told that calls home would cost me nearly $3.00 a minute to use. This is most definitely not free as the salesman told me it was.

I was completely lied to on every aspect of my phone, as I see now many people have been. This has cost me the cost of the phone, months of service charges, and even charges for time I have not been able to use. I have been trying to contact customer support with TMobile and have gotten no help what so ever. I've emailed asking to be contacted by a supervisor due to the fact that the customer service staff can not comprehend my requests. None have gotten a hold of me as of yet, and it's been a month.

I can't simply fly home to deal with this so I keep racking up charges on an account I'm not using.

I would certainly like something to be done about this, but I have neither the time nor the money for such action. I would, however, like to be contacted by someone to possibly give me some information on what I can do to. Thank you for your time.

He made 3 trips to the store, then out of frustration, called me in Hawaii for assistance. It took 3 more calls and 2 more trips to the store before he received a loaner phone. He was without his handheld for 3 days (which is an eternity for a deaf person) which I considered to be an unsafe situation for him being thousand of miles away from home.

It took a total of 2 weeks before he received another new phone in April. In June, the battery was not holding the charge so he became frustrated again. He did not want to go through it again so decided to switch providers. We went to the local store in Hawaii to pay off the balance of $5.46; the store noted the account was cancelled. We just received a bill for $220.98 for cancellation and monthly service charges!

I've called to have this charge reversed and was given the customer relations department address to send a letter - no transfer call option was received. I'm in the process of writing a letter.