T-Mobile Reviews

For example, in November I went over by 109 minutes, which isn't cheap at .40 per minute. I called around the 29th of November when I couldn't accurately calculate my usage. The rep told me I had 150 minutes or so left to use. She however failed to mention the fact that it had not updated in the last 36 hours, so I used up those minutes and then some extra because I wasn't told how long ago the minute usage was calculated. This month I had 1,500 minutes per my plan and 125 bonus minutes. I kept checking my minutes and it said 1500 minutes used. It didn't say anything about how many bonus minutes I used. I kept checking it and it said nothing about the bonus minutes used. But I ended up not only using all those minutes and 10 more.

Imagine my surprise when I called on 12/30 to remove those 2 phones from my account and I was told I made a VERBAL agreement that day to a one-year extension. It baffles me how she could lie like that KNOWING how upset I was over the SideKick mess. My husband's SideKick track ball started messing up at 7 months... No, they were no help on that either.

I spoke to not less than 4 people and finally the supervisor who was listening in on the call with customer rep, Kim, agreed to speak with me. Alex got on the phone and said they "have to believe what their employees put in the system and that she said that I verbally agreed to a one year extension". I asked her IF that made any sense when I was so upset over the SideKick deal. Apparently with T-Mobile, not only is the representative always honest and correct, the customer must be the liar. Amazing!! We have been with T-Mobile almost since they started putting up with poor connectivity because of the promise of better service.

I have now received my final bill showing two early termination fees. I tried calling to see if something could be done but was basically told that even if the services did not work, I was responsible for the charges. This came from a supervisor. The others basically stated because I was under contract the fees could not be waived, even though I did try to get the issue resolved before porting out. Then I was told that there was no corporate phone number or address that I could write to but I could chat online to see if I could get the issue resolved. Suffice it to say that did not work. It is not fair that these people are advertising these services but are unable to provide them. They refuse to waive any fee and are rude and non-responsive. I don't know what can be done. Is this even legal?

Weeks later, a letter arrived informing me that I was not on a family plan and that the fine print on the bottom of the rebate form should have been read before I sent in the rebate request. When I called T-mobile to complain, they said that they are not responsible for what their reps say or promise. However, I did have to fulfill my end of the agreement and stay with T-mobile until the end of the contract.

Two years ago, they did the same thing. I called a t-mobile rep and told her my daughter wanted a new cell phone for Christmas. She said I was entitled to a rebate. I asked if there were any restrictions such as needing to be on a certain plan and she said no. She guaranteed me that the rebate would be approved. I told her several times that my daughter would not be opening her phone gift until Christmas and the rep said that that was no problem-my rebate would be approved. So I filled everything out correctly and sent it in before I wrapped her phone to put it under the tree. Imagine my shock when I received a letter from Young America Rebate Center stating that my rebate was not approved because I needed to activate the new phone within a certain number of days after arriving in the mail.

I called T-mobile who informed me again that it doesn't matter what the reps may say to you in order to sell you a phone. They said I should have taken everything out of the box when it arrived, read the fine, small print down at the bottom of the page, and if I realized that the phone was not going to be used until Christmas, I should have carefully put back everything in the box, repackaged it and taken it back to UPS and sent it back on my dime. I asked if I was still going to be expected to fulfill the 2 year contract extension even though the rep did not tell me the truth, he said yes. I could not go back on my word.

Next month my 2 year contract will be up. In the end, I paid T-mobile at least $100.00 more than I feel I should have paid. What made it worse, the phone was extremely unreliable and not worth the $130.00 I paid.

After 4 months of this, I was tired. I asked them why could they just not send me a new phone or one compatible to the Nokia 6085 my son has. T-Mobile refused, even after I spoke to a supervisor (Robert ** ). I have been waiting for 4 months for a resolution, and now they want me to pay for an upgrade on a new phone. That is unacceptable, after I have been patient and cooperative with their instructions for 4 months of paying for a service that doesn't work.

"How much you pay right now?" "Well $120.00 for two lines and 1500 minutes," "What would you say if I give you an offer of the same price with two extra lines and 2000 minutes? Remember all of that for the same price." "Well. I don't know? Because I have Text message and on top of that I only have two more months to finish my plan." "Don't worry, I will throw the text message unlimited minutes, and how much you think they going to charge you for canceling your plan?" "$200. Sorry $400 because it's two lines." "Look, I am going to do this because I like you, I am not going to charge you for the activation fee which it will help you to save money. This way you can pay the other company." "Well, if is like that I will cancel my plan with ATT and will Sign with you. Now the last question. How much I will pay for every month?" "Well, the bill is $119.00 but you will pay $125 or the most would be $130 including taxes no more than that." "Okay, that sounds very nice."

One week later, I noticed that the reception was horrible especially around my Area (Linden). I went to the store and I address my issues to the sales person. He told me not to worry and the problem was because I was a new member and it usually takes two to three weeks to start working properly. Three weeks passed and the same problem again. I went to the store and again he told me to be patient but I couldn't because important calls were dropping. I took upon myself to call customer service. They told me they knew about the problem and it was going to take at least 3 months to start putting satellites but they were not a 100 percent sure because it could be longer than that.

I said, "What?? I was told by one of your salesperson that it was going to take at the most three months. What happen??" "Well I don't know who told you that because they are just a franchise. They don't actually represent us." "Wait. Is that a T-Mobile store?" "Yes and no. Well, they are a store that sells T-Mobile's products but they are not part of T-Mobile." "Huh? Well in that case I want to cancel my account." "Oh, sure but you have to pay $200 for each phone which it comes down to $800 plus one month." "But is not even a month and you said they don't represent T-Mobile?" "Yeah, but you signed a contract with us for two years and if you change your mind you have to let us know within two week, no more than that."

After that I hung up the phone and tried to be positive. Well I was going to pay $125 or $130 the most every month. Tax included Right? WRONG. My first bill came and it was for $335.00. After seeing the bill, I call customer service and to my surprise I was getting charge activation fee. I went back and for maybe 4 times until I got it fix (so I think). Now I got a call where they informed me that my bill will be $155. Huh? I thought it was going to be $125 or $130 the most? That's $30 more from what they told me. The sales person admitted he made a mistake but he could not do anything that it was too late.

I spoke to customer Service and the same running up. I ask him again if I could cancel my plan base that I am unsatisfied with my plan and with the way T-Mobile handle their business. He laugh again and said, "Sure it's going to be $200 for each line and one month." I said, "I should take you to court?" He gave me the address of the T-Mobile legal team that is located in Washington. My final plea is please let me out of the contract because I am not very happy with you guys and the way you handle your business. Please, please, please.

However, the rep. insisted that t-mobile web ask for confirm button twice which is sufficient, and you must lock the phone from anyone to access. They refused any partial or full reimbursement by accidental press of button. In short, if the button is pressed twice, you are liable for payments no matter how it was pressed. Interesting facts was t-mobile web button is impossible to program out from accidental access from the phone. I do believe they count on extra revenue even from unintended usage and not willing to correct charge as Sprint did. The supervisor on the phone started to raise voice, despite the fact that I was very calm and reasonable and I could not continue conversation. To my request for contact info., only thing I got was her name. She refused to provide address, or information in regards to this incident.

C'mon, this is southern California, I can't remember the last time it even rained. Of course there is no one who can help me and I have to just pay it. I have lost all faith in Tmobile because this is a greedy excuse of a scam. And after seeing the scores of other victims ripped off in the SAME EXACT WAY! I have no doubt that this is a scam. So far it does not look like I'm going to get what's fair (my $$$ back), so hopefully there will be a lawsuit against them and they will get what they deserve like the rest of the greedy corporations got. I can't even get to customer service because their lines are crossed with their pay as you go plan. This is a joke, I hope Tmobile gets what they deserve. All their phones are sub par and have problems. I personally know this because I have 4 or 5 of their phones. All of them have been defective in one way or another. I hope there is a lawsuit against them because this is NO way to treat your customers. I can't even get service on the Westside of LA. Please, please DO NOT DO BUSINESS WITH TMOBILE. Their warranty is like a crap shoot. Buyer, beware!

Finally, after a month, I was furious and asked to speak with a supervisor. A supervisor explained that my new phone won't work the T-mobile server and that my contacts can't be saved to the server. I was told I could enter contacts from the web site and send them to my phone, but first the old Nokia phone would need to be removed from my profile (put another ticket it). After more waiting and more calls, I am paying $180 more a year for a phone that can't do half of what my old phone did, and the website still shows my old Nokia phone. If T-Mobile had been honest with me from the start, I never would have purchased this expensive T-Mobile Dash. After keeping me waiting for over a month to fix my trouble tickets, it's now too late to return the phone and I'm stuck with a higher bill, additional 2-year contract, and a phone that won't suit my needs. T-Mobile representatives lied to me repeatedly (should be on tape since their phone calls are recorded). What can I do?

I was transferred several times, and finally I spoke to someone who said I could set up a payment for a week away, on the 16th. He was unable to set up for the 15th and tried to convince me to set up for the 15th anyway. I refused and he said he would just notate the account and I could call back the next day and set up a payment for the 16th. When I called back I found out that he had lied to me and the only way I could set up payments was to make a partial payment and then set up a 2nd one for the 16th.

Frustrated by that farce, I called back and again was transferred several times, each rep telling me something different. The last one refused to allow me to speak to a supervisor, claimed she would have her call me back and asked for my phone number, claiming that she had no access to my phone number which is the same as my account number. Needless to say, no one has ever called me back. No credit is reflected on my account. And my MyFaves has not been set up the way I was told that it was. It has been nothing but one misrepresentation after another with this company, and I honestly do not think there is one person from T-Mobile who can HONESTLY help me. I fear that my bill and my account will never be corrected, since every time I speak to someone they tell me I have to do something different, or they say it's taken care of when it isn't.

I called them back today on Oct. 15th 2008 because I got an outstanding balance letter saying I owe them $225.92. Now, when I was talking to a customer rep., they told me that since I only had the account for under TEN months, that I will not be charged an early termination fee. I am being charged and I called them up. Talked to a supervisor and she told me I wasn't able to talk to anyone high up than her because I had no new information regarding the account. She ended up refusing to direct me to someone new to talk to and I cursed at her and told her her reps. need more training if they always tell me something new that's not in a contract.

I am very unhappy because now I have to pay $225.92. It's ridiculous-- I was made to look like an idiot so they can get me to terminate. Also, in their memos on my account, it says that I was made well aware that I would and that I know I have to pay that amount. I was unaware because they said it would be waived.

I got that excuse in March, April, and May and was fed up and asked them to cancel my account. They apologized profusely and offered me a credit on my next bill, instead, for all of my troubles. I told them that if it happened again I would be demanding that my account be cancelled without fee.

From June on, my payment was indeed debited from my account on the 15th of every month....until this month (October 2008). The amount was taken out on the 14th, a day early, which because I only keep enough money in that account to pay bills with, sent my account into a huge deficit. I accrued over $200 dollars in overdraft fees because I had accounted to everything else coming out before the 15th, except for the T-Mobile bill. I called to explain this to T-Mobile and was connected with a young woman named **.

I explained my situation and let her know that this had occurred in the past. She proceeded to cut me off of my explanation and tell me that this was not a T-Mobile error, but in fact a bank error. I offered to send her my bank statements dating back to the time the billing change was made and she refused it saying, "It is not our problem that you do not know how to manage your bank account," and laughed when I said, "Excuse me?" I then asked to speak to her supervisor and she said, "Sure, if you want to hear again what I just told you."

After about five minutes on hold, ** picked up the phone and asked what the problem was. I explained to her what I explained to **, and she also said this is not our problem? I reminded her that I spoke to several representatives in the spring who assured me that my payment would come out of my account on the 15th of every month and told her that I have bank statements to prove it. She then said that if I didn't make them aware of the problem six months ago then it was too late now. I told her that it was not a problem until this month which is why I hadn't called earlier. She proceeded to interrupt me and say that this was obviously my misunderstanding and the issue was considered closed. I told her that I would like to call back later and possibly speak with someone with more authority than her to try to resolve my problem. She told me that would be harassment and threatened to cancel my account and file harassment paperwork against me if I called back about this issue ever again.

I have worked in customer service for 8 years so I understand the frustration of dealing with issues on a daily basis, but I have never seen anyone treat a customer in this manner nor have I, or would I ever treat or insult a customer in such a way. Having never been treated in such an insulting way, it was so upsetting to me I have missed out on a morning of work, and as a kicker I am out over $200.

I DID NOT RECEIVE A CALL!!!!! So I called back and told them I did not get my money and I told them who I talked to and gave them Steve's name & # to get back in touch with him and they told me that the name and # meant nothing to them and that they couldn't find that guy if they wanted to! So that means their employee lied to me!!! So then the rep I spoke to on 10/8/08 advised me that the information Steve gave me was incorrect and that it takes 1-3 days to get the refund approved and 1-3 more days for it to go back into my account.

I called back on 10/9/08 to make sure the information was correct that I received the day before and I advised them of the check that bounced in my checking account due to their mistake.They noted on my account that they did issue a $35 credit to my phone bill for the bounced check fee. The young lady I talked with that day insisted it was my fault and I must have made a mistake, but it said in the notes that T-Mobile did admit fault from their system. She assured me that I would have my money no later than 10/13/08.

When I did not receive my money on the 13th, I called back and they said my refund was declined because when they took the money, the bill was due so they could not give my money back. They took the money on 10/3/08 and the bill wasn't due until 10/5/08. All the notes from all of the previous times I called and the admitted fault were mysteriously gone and they said they never existed and that I was making it up just to cover my mistake. T-Mobile fabricated the notes to cover themselves because every time I spoke to them, the notes were the same and on the last day I spoke to them they were totally different. From previous experience, I would not advise anyone to use T-Mobile as their cell phone provider. They are crooks and will screw you over any way possible. They do not give a rat's ass about your well-being and this is not the only time I have had problems with them and that goes the same for everyone else I know who has T-Mobile.

We have no service in our home. We have called on several occasions to complain about having no service in our home. We were promised several months back that a new tower would be put up and we would get better service. This has never occurred as our service has only gotten worse. Not only do our phones not ring in our home, but it also takes at least 3-5 tries to send a text message. Again we called and were given cheaper texting and promised the problem would be fixed. In fact I was told that this process usually takes about 4 months but since we are such good customers it would be put on a fast track and be done within the month since T-Mobile does not have a tower near my home. PLEASE. This has never been fixed, and it is a self admitted T-mobile issue.

If you look at our usage you will see that we cannot use hardly any of our minutes. In the past two months, I know we have hardly even used half of our minutes. You can also check the call records to verify how many times a number is called back or the conversation is dropped short due to dropped calls. I am sure you can understand just how frustrating this is. Not to mention our phones are local to our family and since they cannot even call us, it is not even worth it.

My husband and I both work in law enforcement. I work for the Adult Parole Authority and my husband in the prison system. I have had several offenders on my caseload work for your company selling phones. I called and complained and was basically told that even if we left the company they would still have access to my personal information, i.e., social security numbers, home address, phone numbers, etc., so basically too bad. If I was concerned about it I could call weekly and see who accessed my account, of course, after they already had whatever information they were after - not comforting. I did not sign a two-year contract with the phone ending in **. I specifically asked them when I got the phone and the person I spoke to at the store informed me it would not add time to my contract. Again another hassle.

We no longer want T-Mobile service as none of the problems we have with the company have even been close to rectified and we constantly get pushed off on someone else who feeds us more lies. We are respectfully asking that the honest approach is taken and we are let out of our contract so that we can actually use our phones. Thank you for your time and consideration with this matter.

I emailed the company asking them to just cancel the contract since it wasn't going to work out and didn't get a response back for at least another week. I finally got an email telling me that because the 30-day buyer's remorse period had passed and that I would be charged $200 for cancelling. I called the company to discuss it and explain the details of why the service was not going to be a good fit and they refused to let me speak to any manager who would only tell me what I was being told now. They wouldn't even negotiate with me on the fee. I feel extremely wronged by these business practices and would like some recourse if possible.

Account Setup Problems & Customer Service Assistance Problems: When I received my phone, I received no instructions as to how to activate my phone. I was not given an account number, neither when I setup my account online, nor when I received my phone. Since people who called my phone number were still being sent to my old phone, I knew that T-Mobile had not automatically ported my phone number. So, I called Customer Service. The first representative hung up on me. So, I called back. The second representative asked for my account number. I didn't have an account number, so she put me on hold and then hung up on me. So, I called back once again in a very angry mood. The third representative tried her best. She could not lookup my information by the information that I had already given T-Mobile (the number I wished to port, my ssn, etc.), nor was she able to lookup my information by the order number that T-Mobile provided me. So, she had to re-collect all my information and setup an account from scratch.

The lack of basic understanding by the T-Mobile customer service representatives and problems with how the T-Mobile computer systems are setup caused me to waste over three hours of my day. When I ported my phone number FROM T-Mobile to Sprint last year, the whole process only took 30 minutes. Needless to say, I am not happy with my T-Mobile experience... but I am even unhappier when I think about how my account was setup.

Concern About Data Security: I am very disturbed that none of the information T-Mobile collected about me (including my social security number, my driver’s license number, etc.) was not in the system. I am concerned that T-Mobile's data collection practices are sloppy and have been compromised. I want some assurances that the data T-Mobile collected about me are actually safe and will not be easily stolen by hackers or by your employees and sold on the black market. But so far, nothing.

To bill a customer for 7 times the original plan is pure exploitation of an uninformed customer. I am sure that there are several other cases like this and someone should initiate a class action lawsuit so that the interests of the public are protected.

This comprised of over 3 hours of download time, in which I had to use a separate phone line and two computers. The original download encompassed effort to install software on my computer, just to determine that the software would not work on a Windows Vista operating system. I had to repeat processes with a backup computer with an XP operating system, hence, a significant amount of time was expended unnecessarily. It was established by technical support that the phone was defective upon completion of this download, among other diagnostics.

A replacement phone was sent to my residential address in February 2008. I was unable to take delivery of the replacement phone that was shipped via UPS as each delivery time was a time in which I was at work. There were no phone calls from UPS or T-Mobile, nor any note that delivery was attempted or after-hour pick up option or location. Since T-Mobile selected UPS as the carrier, and the carrier did not perform reasonably, I hold T-Mobile responsible.

Subsequently, I have contacted T-Mobile several times via e-mail to customer service, and several phone calls to customer relations, just to experience false promises of re-delivery, excuses such as blaming UPS, demands that I contact technical support again, etc. I have called in just to have T-Mobile customer service tell me that I must call on a phone other than my cellular phone.

I am requesting that T-Mobile immediately send a replacement phone, honoring the initial warranty offered with the purchase of the phone. I am making this request without conditions of having to call customer service and technical support as it is clear customer service is not empowered to handle this request, in addition, technical support has been unable to diagnose a remedy other than replacing the phone.

T-Mobile has not honored their warranty in a reasonable time frame with reasonable requests. Anthony ** in the T-Mobile Client Relations has credibility issues and cannot return phone calls. Subsequently, the company has provided false information to the BBB regarding the matter.

When I called the customer care, they switched me around 3 times and explained to me that they did not want to pass the BUCK but this was not there problem. They then transfer me to a department that could not help me, who then transferred me back to customer care. NONE of the phones we returned had a cracked screen. IF I knew it did, do you think I would want to pay for the same phone that we returned FOUR TIMES!!! My other line (same brand phone) was sent back three times, and each time we received a refurbish phone. I was billed for something I did not authorize, and I would never authorize something that we had to return 4 times within a year.

The week of August 20th, I was on a business trip and I really needed my phone but I had no service at all for a majority of the trip. Later when service was restored, I could not receive emails or text messages, but most importantly the phone states that there is no SIM card in my phone which is basically the brain of the phone. I called T-Mobile to resolve this problem and spoke to a Sidekick representative and I was told that personally they would not choose a Sidekick because customers have various problems with the phone and the phones are not good. After several hours of trying to help restore my service for use only to fail, I was told there is nothing they can do. Later on, the phone began to work but calls were only allowed to be sent and received but most of the calls were dropped, but I still did not have the option to send text or receive text messages or email or access the internet which I am paying $20 extra a month for.

On September 9th, I called in with the same problems and the representative assisted me in testing the Sidekick which failed. I was told since there is a outage to the east of the Missouri River, there is nothing that be done. September 30th I called T-Mobile again and after a representative tried to fix my Sidekick but could not accomplish this once again, several representatives have told me the Sidekicks always have problems, and that if they send me another phone, it will be a refurbished one because 95% of the time, the replacement phone is refurbished. Refurbished products are products that had a problem and were sent out to the company for a fix which I have worked for video game stores, car audio stores and a cell phone company which from my job experience and personal experience refurbished products continue to have problems.

After asking the representatives if they were in my situation what would they do, many of them said it's a bad situation but there is nothing they can do about it. I was transferred to the insurance company and I was told that they do not cover computer damage which in case is what the problem with my phone is. I was told my warranty was up on September 21st so I can either upgrade my contract and buy a new phone or pay $110 for a phone from the insurance company. Which is not fair because 75% of the time, I had my phone it didn't work properly and I am paying a bill for bad service. And I am being told to pay another $300 just to have a working phone.

Right now I currently use my phone for my business, and also being a college graduate I use the phone to receive calls from potential employers. I was in the middle of a phone interview the week of 13 and my phone dropped a call which I could not return because the SIM card could not be found. I cannot have a nonworking phone and paying $120 a month and being asked to continuously dish out money because that is outrageous.

When I went shopping for a new phone at a T-Mobile Center, there were advertising signs all over the store that said that the Blackberry Pearl came with a mail-in rebate of $50. The sales person also said that I was eligible to the rebate. The $50 rebate put the phone within my price range, so I bought it.

A couple of weeks after I had sent my rebate forms in, I got a letter in the mail stating that "purchases from an unqualified selling point are ineligible for the rebate program. The letter also said to call the T-Mobile Rebate Customer Care at * *** *** **** by February 15, 2009 to notify a customer care representative of your situation so your rebate can be reprocessed.? This all sounded very fishy to me. So I called.

The customer care representative that answered the phone verified that I had purchased the phone at a qualified selling point. Here comes the twist. She said the real reason that I was not qualified for the rebate was because I did not have their internet service on my plan. None of the marketing signs at the store said anything about having internet service on the plan to be eligible for the rebate. I asked to speak with the supervisor because this is false advertising.

When I talked to the supervisor, Dave (he did not want to give me his name), he said that the terms of the rebate was written on the rebate form. I was only given a rebate form at the store after I had made my purchase. I bought the phone because the rebate advertised all over the store made it affordable to me. Their sales person, the same person that reviewed my plan before I finalized the purchase, told me that I was eligible.

The sad thing is that the Rebate Customer Care representative that answered the phone said that she gets a lot of calls concerning this same issue. Hundreds, if not thousands of people all over country are being cheated just like I was.

In August they sent a 'final bill' that I owe $597!. I have spent HOURS and HOURS and HOURS trying to reverse it. Saying over and over You're charging me for a service I never had for a phone I never used and your manager has had since July.? I was told, You can make payments. For what?!! I'm trying to get back the three months of service fees I paid for a service and phone I never had!! Unbelievable!!! In my opinion they are crooks!

I FINALLY got them to reverse the first charges. I had to pick up the phone that the manager said was sitting on his desk since July. No customer service! They refuse to respond any kind of help on the three months of service. I've talked to two reps and sent e-mails. NO response.

After we lost our home we had to relocate in another state. I can only use the phone in our new digs if I stand right by one particular window- if I dont there is breaking up and dropped calls. Also since our move text messages are delayed by as much as 12 hours. Then there is the matter of the bill. We used every penny to relocate. I called T-Mobile to make payment arrangements. I got connected to financial care amd an hour later the bottom line was pay up by the 28th or get cut off.

Out of desperation my youngest daughter(who helped us move) suggested we visit the local T-Mobile store and see if human contact might help. The manager called was shocked that we had been treated this way and immediately called T-Mobile to plead our case. T-Moblie agreed to let us pay 20.00 on the 14th (we had to use a friends checking account- my daughter paid the friend the 20.00 and T-Mobile deducted it on the 14th). The remaining balance on 124.00 would have to be paid no later than the 27th. We told her we would have no money until the 30th-why couldn't T-Mobile wait 3 lousy days? She said they had already bent over backwards and they would not do more. Then we tried to impress on this woman that that account could not be used again and she said come back to the store on the 27th and she would call again and see if maybe they would change their minds.

Then something terrible happened. SHe became very concerned about why our bill was so high. She was downright indignant. And in that moment on ignorance we allowed her to change our plan to more minutes.THATS RIGHT. Now we have a new contract! No way out. To top it all off we went back on the 27th and she made the call. Of course nothing could be done and our cell service was slated to be cut off ASAP.

Also our new bill is over 250.00 and we will have to pay the past due plus 40.00 to reinstate our cell service. I hate this service and despise the way we have been treated. We've been kicked enough. Now we have no emergency phone - Ihope nothing happens to my husband or one of my kids. T-Mobile's busines practices are reprehensible.

The consequnces are unknown at this time except that we (the whole family)no longer has any peace of mind. MY husband illness is incurable and he is very ill. Also the T-Mobile store manager did not tell me that we now have a new contract due to the change she helpedus out with.

When I heard that, I was very upset and wanted to get a phone line for my guest. I was told I cannot get the service unless I buy another Sim card and on the other hand, if I dont want to purchase other services, I cannot get my money back that means that I get no service and no refund. I asked to talk to a supervisor (named Christine) and she understood the absurdity and promised my Sim will be fixed within 24 to 72 hours and I could use the $25 on it. This was not optimal as my guest came for 10 days and the problem might be fixed after 3 days. Nevertheless I agreed and was expecting a call telling me when it is handled. That phone call was 3:15 hours.

The next day, at about 8 PM, Christine called me and told me she didnt get her deal approved and I dont have choice but to lose my money without getting any service or buy more services. This is not acceptable to charge money for a service [they] cannot supply and, if did charge for it, must refund it as soon as realizing cannot deliver. At this stage I have no use any more for the pre-paid minutes (as my guest has left already) and I want the $25 Ive paid for the refill card back. I do not want another card or a new pin number as I dont know if I want to use it or when. I also want the phone to be unblocked and ready to be used whenever Ill need it.

132+25=$157

now tmobile is charging me a hundred dollars after i notified them and did what they asked of me. Which I feel is unjustified the reps has been nasty to me and i was even interrogated. They said its nothing that they can do. They are charging me $100.00 plus taxes for the phone

this problem has been oing on for 2 months and they keep sending me false bills with the wrong ammount that i owed. so if i would have paid that bill 2 months ago i would have been out 354.18!!! becasue now the bill is 101.78 because i brought it tho there attentiction that the amount was wrong they have changed the amount 4 times in 2 months!

I decided to go ahead and order another phone for my daughter's birthday (she wanted the new curve). Upon waiting for the phone for 2 weeks, I decided to call T-Mobile and find out where it was. They said the phone was delivered, but never signed for. In looking around my front yard and entry, I could not locate it. T-Mobile said they would send another phone, but I would have to wait until they received a new color since they were out of what I ordered. I finally received the phone 2 more weeks later. During that time, my curve crashed and I contacted T-Mobile to obtain a replacement. They ordered the replacement and sent me another refurbished phone. Again, I paid for a new phone and although it crashed (not by my doing), I received a 2nd hand phone.

During all of this, I found the first new phone in my BACKYARD where apparently UPS placed it. I ended up being billed for the all the phones except the replacement one and in addition, had sent the broken phone back to T-Mobile in their prepaid pouch from UPS. Since then, I have been told by TMobile that they do not have a record of getting my broken phone and are billing me twice the amount of the new phones as a restocking fee. In placing several calls and trying to track down the phone (I was didn't write down the tracking number), I was told I had to pay.

After 9 years of loyal service and all the trouble I've had over upgrading phones, I notified them I would be switching carriers if they didn't make things right. They said the best they could do was reduce my bill by $100 when it's a $400 charge for the broken phone. I will be moving all my service to another carrier!