T-Mobile Reviews

That's over $1200 for the contracted time. Don't get me wrong, it's not that we can't afford it, it's that we were misled into paying thousands of dollars more than we needed to. I was very clear on what I wanted but was told it was not possible. I don't believe the contract should be valid, because it was signed under false pretenses. I went into the store with my complaint. I wasn't rude, but I was firm on my belief that I should not have to pay early termination fees (or any other fees) to end the contract, since I was either misinformed or lied to when I signed the contract. The man I spoke to (Al) said he couldn't help me. He called their CS department and they said they couldn't help me. I called the 877 number for T-Mobile this morning and 'Tanya' said she couldn't help me.

I received a call from T-Mobile in response to my Better Business Bureau complaint. The representative (Ally) said that I signed the contract so it's binding. She said all the staff are well-trained in their products and implied that such a mistake was impossible. If that's true, then it only confirms to me that I was lied to rather than it being a mistake. The whole experience is sickening. I don't plan on giving up no matter what they attempt to do with my credit rating. I'm ** off and I'm going to fight them any way I can.

By looking at the billing from the first interact with web service, I was charged $39.92 for 199.6201 mb of usage. Every time we turned on the web, I was charged for. My bill was prorated from the date of purchase 12/23/09 to 1/6/10 for the total amount due of $410.73. I received this bill today, 1/14/10. I call customer service immediately for clarification with my bill. The advisor place me on hold for 3 minutes. When she returned, I was told that there was no record stating notification the consumer of her limited and all charges are legitimate. I was mislead as a customer with T-Mobile. I am also a good customer who currently has 3 phones which currently cost me more then $250.00 a month.

I did not have the money in the account and the charge was pending. I then went to the bank to cover the charges to avoid paying overdraft fees. I called to see what happened and they said I did place the order for the phone. I told them that I did not. They asked me for permission to review the taped conversation. I told them of course. It was determined that I did not authorize the transaction. Being that they did not have authorization for this and it was their mistake, they offered a $25.00 credit on my account.

A couple of days later, I called to review the plan and confirm monthly charges. At this time, I was told that my initial payment was $126.58, yet my bank payment was $151.58. The representative gave me credit for $35.00 to make up the difference. I was very happy. I guess that's the way they suck people in to stay. Now it's January 2010 and I am very excited with the New Year until I received a text on the 9th that I owe $46.75 due on the 14th. On the 13th, I went to the bank, made a deposit, and when I returned home, I wanted to verify the deposit because I paid the $46.75. This is when I saw a payment in my checking account on the 9th to T-Mobile for $72.76.

I did not have the funds in the account, being that I was not aware this was going to be posted to my account. This payment was also charged an overdraft. I picked up the phone and called T-Mobile to resolve this problem. I was on the phone for at least 3 hours being switched from one person to the other and retelling the whole story each time. The initial payment was also now $72.76, not $151.58. This was a big mystery for which she had no explanation. My bank statement showed $151.58 paid to T-Mobile. There was no communication and lack of customer service during this phone call.

They are thieves that now took $151.58 and $72.76 and $46.75 and $40.00 in overdraft. I did not ever authorize EZ Pay on this account or give them permission to charge my account. The final decision was that T-Mobile will put a trace on the payment the bank is showing and that will take 6 business days to resolve. They confirmed that there will not be any more EZ Pay payments made to this account. Getting to this point was extremely frustrating and I believe I made a big mistake by switching carriers. I will never recommend T-Mobile to anyone.

I told the rep that debit and gift cards are a gimmick used to make rebates/allowances amounts offered by companies as difficult as possible to access/recover. And that, as a result of my experience, T-Mobile would soon be losing me as a customer, which I've been for more than 12 years. By the way, the debit card was issued by CitiCards, another company I'll never do business with again.

It cost $179.00 to purchase the phones plus $30.00 to change phones, and possibly additional charges that I am not aware of, plus $400.00 for both of us if we want to discontinue services with T-Mobile.

I called customer service at T-Mobile right away and made sure that both lines were canceled and was assured by a customer representative that all lines were canceled. However, a month later I received a bill for a prorated charge of an extra 2 weeks of service that I did not use or want because my cancellation was 2 days after the next billing cycle has begun. I called customer service at T-Mobile again and asked them why I was charged for an extra two weeks of service and not just for the 2 days after my last billing statement. Their response (from both the representative and a supervisor) was that I should consider myself to be fortunate that they did not charge me the entire extra month, but rather just the 2 weeks. They said that it is stated in their contract that if I cancel even just 1 day after the next billing cycle has begun, they have the right to charge for the entire month even if their service is no longer used or wanted by the customer.

As a customer, I think this is a an unethical and sly way of doing business. I have just read a similar complaint by another person on this website about T-Mobile. Although my extra charge is only ~$40.00, which will not break the bank, but in principle it is unjust and uncalled for. If I actually used their service then I would gladly pay for it, like for the past 5 years I was with T-Mobile. I worked hard for my money just like everyone else and this feels like I just been robbed. I hope T-Mobile are reading these complaints and change their unscrupulous business practices soon. Even though it is too late for me, I will warn everyone I know from now on about their tricky policies. Even if T-Mobile's rate plans are cheaper then the competition they have just lost a couple of customers for life. I refuse to waste my hard earned money.

In May, T-Mobile started to charge my account again after 2 months of nothing. Again, they charged above the normal $89 a month, in some cases up to $230 a month. When I rang, they again admitted that it was mistake, cancelled the account again, and this time ensured that the direct debit was cancelled. Since then, I have rang several times to get my money back. Every time I call, I get the run around and I need to re-explain the details 3 to 4 times per call, and everyone says they can't help me.

My last call to T-Mobile, around September, I spent an hour on the phone to various people before I spoke to a supervisor. After a very angered conversation, she agreed to refund my money (about $800). It is now January 2010 and there’s no sign of my money ("it will take about a month sir", what rubbish). I am gearing myself up for another hour long conversation with thieves, and am not looking forward to it.

Is there anyway to make these people account for what they are doing? Looking through these complaints it’s obvious that they are consistently trying to defraud customers. Unbelievable that these goons are not on the front page of the national papers. They have stolen from me and have admitted it, but won't refund.

On December 22nd, I called to clarify some charges on my invoice. They told me that I had signed a 2-year contract. I explained this was a mistake. According to the T-Mobile Customer Representative, their records showed that I had signed a 2-year contract at a Retail Store. They could not change the specifications and that I had to deal directly with the store that had signed me up. They said not to be responsible for the actions of the T-mobile retail representative.

I was denied any help nor assistance on the matter. I had to deal directly with the T-Mobile Representative listed on the contract. On the meantime, I was under contract and it will stayed as is. They did share the following; The Representative who called was not a T-Mobile Representative. Was a Florida Wireless City Representative (Joe M. - store tel. number 305-356-), a third party sales agent. Therefore they were not responsible for it.

T-Mobile is very fast acting on the contract, yet very slow being responsible for the actions that gives them benefit. T-Moblle and Florida Wireless are acting unethically. Consequences: 1-Unsolicited 2 year contract based on false information. 2- Stress. I am 83 years old. If the representative is not calling from T-Mobile, he/she should say so. They did say twice, I was not locking myself into a 2 year contract. I never went to the store, nor signed a contract. I am ready to return the unit.

On Nov. 19th, '09, a supervisor said she would make sure I got my $55.01 payment for Nov. '09 back due to all my trouble. I call every 6-10 days, keep getting promised $36 (they prorated for 9 days, even though I could not use phone) since end of Nov. '09. Then, I was told the money was released on 12-18-09 and it would be in my account (promised again) by 12-23-09; still no money! I called today, 12-30-09. Supervisor would not get on phone and was told an e-mail would be sent to dept. (This has been done several times by other supervisors.)

Now, I'm told $36 will be in my account in 3-5 days. I have been told this over and over since 11-19-09. I'm sick of it! I just had a heart catheter, lost my husband, have to pay double for a new/used phone and it's the holidays. This is causing me great stress! I can't get anywhere with this phone company. My number ported over to Verizon is **, ID **.

I think it is very unfair how this cell phone company is treating me and my family. My bill is over $200 a month but if I decide to leave, I will have to pay hefty penalties. Something needs to be done. I know I am not the only person experiencing these issues. My daughter did not want to come to this company with me because she heard so much bad things. I talked her into it and now I'm sorry I ever did. She lives very far away from me and now I can't talk to her and my grandkids when I want to, because of the bad service either one of us gets at any given time.

However, on the bill for December, suddenly I was charged for the same thing again - and this time, twice. Now, I called the cancellation department to complain and make them fix the issue. After half an hour on the phone, the lady told me that the charges are right and I was the person who picked this stuff up in San Bernardino. I was not in San Bernadino since 4 or 5 years.

Obviously, somebody in the store made either a mistake or somebody used my phone number to purchase items in the store. Either way, it is not my problem and I want these charges waived - and a compensation for this impossible customer service. It also is very concerning that obviously, there is no kind of identification asked when customers purchase items in a T-Mobile store. Everybody who has my name and phone number can basically purchase on my account. I was never asked for any kind of I.D. when I purchased my phone in the T-Mobile store.

After a month or two, not having received my 50USD, I called 611 (consumer service). I spent quite a long time on the phone being unhappy because I was told that this would be at the end of the one year not immediate. But you know what, after 1 hr, nothing was moving. I had to accept the fact that I just had been lied to by a sale person.

Today (6 months later), I went into a T-Mobile store to upgrade my phone which, apparently, I cannot do. Unhappy, I talked to the guys about the salesperson's promises, and he told me that he never heard of such things (the proof is that my contract was changed on June 4th, not by the force of nature), and that I was plain stupid for doing it over the phone (humiliation 1, which was followed by a few more humiliating comments).

Coming home and pretty upset, I kept my head cool, talked to a consumer service person, described the whole story and I wanted her to tell me what I was entitled to, or why I went to a one year commitment for. It took 20 min. for her to understand. Then she told me that she does not even see the 50USD, nor the conversation with her colleague from a few months ago. I passed the state in which I was. I asked for the recording of the conversations with 611. You can't have those.

I feel absolutely abused, and humiliated by this system with no way to have anybody accountable for what they are saying. I was promised 3 things; none of them are going to happen, and I am committed to a company who has been lying.

My husband pays the cell phone bills from the business account, and two years later, in December of 2009, he informs me that something is wrong with the T-Mobile bill. He has been paying exorbitant charges for my phone going over its texting limit, but just stopped to investigate as he was too busy before and because he simply never thought it was because our plans were just changed mid-stride and without our permission. Well, since I'm not supposed to have any limit at all, I called T-Mobile to find out what the problem is.

Aubry (or Audrey) was extremely rude right off the bat. She told me that since this discrepancy is from two years ago, there was plenty of time for us to have rectified the situation even though what we ordered was just arbitrarily changed on us. I asked to speak to her manager. Chris repeated the same, although in a much more respectful tone. Later that evening, Leah, Chris' manager, called me and repeated the same thing, offering to credit my account $100 to make up for the approximately $3000 their error had cost us in the past two years. With T-Mobile's obvious disregard for loyal customers, my husband and I have since changed mobile phone providers, and really do hope we don't run into similar ethical issues.

When I called T-Mobile about my complaint and to get compensation since they had ruined my one big surprise (after all, my purchase was $300 after all the charges and shipping and handling), the representative kind of laughed and said, "Oh no. I'm sorry that happened," and proceeded to tell me she had the same thing happened to her. I was told this new feature was implemented about a month ago where they would send a text to the number that changes were made to. If that is the case, why didn't the representative alert me since he knew this was a Christmas gift?

All I asked them to do to make it right was to credit my account for the full amount of the upgrade since it was their error and my enjoyment of giving my son a gift for Christmas was gone and he gets no surprise. The manager said there was nothing he could do since there was no billing error made. I am not going to let it go. I have e-mailed and sent T-Mobile a letter and I'm expecting a call in return.

I never call DR in 9 years (maybe once or twice when my family went on vacation). I am highly upset that all they can do for me was credit me $200.00 towards the bill. I was a bit pleased at the moment because I have been calling all the departments trying to have someone help me. I understand that I did not inform them of the lost phone but I myself was not aware. I also cannot understand how a company like T-Mobile does not have an abnormal activity alert.

I am pretty sure that when my bill is past due a few days, they will text me alerting me. Why did nobody alert me that a line which was only used to local numbers, all of a sudden has INT charges of over $800 of calls being made all day to Santo Domingo? My bill is due on 12/24/2009 and I am a single mother of two. I feel that I should not have to pay for this bill and that T-Mobile should have an abnormal activity alert to alert customers of fraudulent activity.

When I got off the phone with customer support, the dial tone was gone again. I called them back and explained that I cannot be without a house phone and they said they are doing everything they can (basically I just had to wait until the problem was fixed). I called the next day with the same problem and I was given extra minutes for my cell phone and the home calls were transferred to the cell phone. I told T-Mobile that I will like to cancel and they said I will have to pay the $200 early termination fee. I called again Thursday, December 3rd and I was able to get a dial tone so I cancelled the call forwarding. Since that day, I have to reset the modem approximately every 10 to 15 minutes. When I wake up, the phone is dead. When I get back from work, the phone is dead. And during the day I keep resetting. I have been to the store where I purchased the modem but they tell me I have to call customer service.

In addition to being misinformed by the representative, I also do not get any signal to use the service in every direction that I drive in upon leaving my home. I had a car accident and was unable to call out for help because there was not any service available from them. Two days later, my power went out at my house; and once again, at my home, I had no service. People will call on one of the lines, and it doesn't ring. They leave a message, and we sometimes don't get it until 2-3 days later.

The replacement phone, that has never worked, is under contract until August 10. I was never informed of this. I can pay $40 per month until August 2010, or $200 to terminate. I choose $200, but T-Mobile will not turn off the service and continues to count each day the phone is active as billable. I have no coverage, cannot call or text, and no way to end this. I have been told for the past 18 months my contract was up November ‘09. I was never notified of this extension. I will have to pay $360 until the contract end, or $200 to terminate early, which I agreed to do, but the service continues and so does the billing.

I use phones that have complete data functionality as this is my main source of Internet use especially email exchange. Over the years, I have had phones such as the Dash, Samsung slider, and most recently, a BlackBerry 8320. These phones that I have had provided the ability to increase the font to a suitable size; however, I ran into many technical difficulties. These difficulties ranged from frequent system failures with the phones, as well as the phones rebooting themselves during calls or other important activities.

My problem with the screen magnification capabilities is as follows. My newest BlackBerry 9700 does not save the font changes to be applied on all the phones functions. In addition, when I am on the Internet, and try to use the zoom-in function feature, the words become jumbled and unreadable. I proceeded to obtain a phone that met my needs. This is where the problems began with both the customer service representatives from T-Mobile as well as the account specialty department. Over the past few months, I have had many conversations in an attempt at finding an accessible phone for my needs. Many times, I have been misinformed about T-Mobile products which turned out to be inaccessible.

An example of this was the G1 and the myTouch. In a final attempt at finding an accessible phone, I visited the T-Mobile store located at 735 6th Avenue in New York City on Friday, December 11, 2009 at 4:00 PM. The in-store representative was understanding of my needs and spent an hour trying to find a phone for me. In his attempts, he contacted the customer care call center for some suggestions. After a few moments, a request was given to the representative for me to speak with the customer care agent. Although I cannot recollect the agent's name, I do recall him saying that as the technology becomes newer, they are taking out the feature which enables customers to increase the font size. The call concluded with me realizing that I must cancel my service with this company. The in-store representative then showed me his personal HTC Touch Pro 2 which has the ability to increase the font size; however, the font can only be increased to an approximate size of 10 PT.

I have done some research and found that AT&T is able to successfully meet my needs. I am ready to cancel my contract with T-Mobile as a result of T-Mobile's inability to provide an accessible phone for me. This evening, I contacted T-Mobile to discuss canceling my contract. Once again, the representative tried to offer me several phones such as the G1 and myTouch. In addition, she informed me that by law, T-Mobile offers phones for the hearing impaired and the blind; however, these are simple phones that do not support data plans.

She proceeded to tell me that most of their visually impaired customers don't use data plans. She told me that I would have to pay a cancellation fee of $200.00. I asked to speak to a supervisor about this since I feel that I should not be subjected to pay this fee. She then told me that I should contact their legal department at the following address: T-Mobile Wireless Legal Department 12920 South East 38th Street, Bellevue, Washington 98006-1350. I would appreciate any help in this matter as I feel I should not be penalized for canceling a service that I cannot use. Thank you in advance.

My two step-daughters and I have the same Samsung Gravity. The major issue I have with my phone is text messages. The contact information comes up incorrect. It will tell me it's being sent from a certain contact, when really, it was sent by someone else. Also, my phone will freeze out of nowhere. I can only take the battery out and restart it. Our phones will also end our phone calls right at the beginning. So before it gets a chance to ring, "Call Ended - Mom (for example)" will appear and I'll have to try the call again.

Now, my daughter has issues signing onto her AIM account as "Server Timeout" comes up. These are all problems we have on a daily basis. I hold up our end of the contract, which is paying our bill in full, in a timely manner. T-Mobile's end is to give me the service I pay for. In no way, at any time, have they kept up their side of the contract. They tell me I have to go through Troubleshooting each time. I was even told by a manager, "We have to exchange the phone until we find the right one for you." So, I guess I have to go through "Trial and Error" until they get it right. That same manager then told me having 3 exchanges, on the same account, in less than a 90-day period, voids the contract.

Since getting off the phone with him, I've spoken to 4 different reps and 2 different managers. The last manager told me, "There is nothing that voids a contract, nothing." So, no matter what they do, wrong or right, on their end, you are stuck in an unfair position. Through this process, I've been writing down name and numbers, also locations to where I've called. Just to be told by a rep that the numbers are no good because they will never be able to connect you back to a previous rep you've talked to. They make it so hard to get any help and then put the blame on you - asking what they can do to help and that they understand your concerns and frustrations.

However, they never give you a suitable solution to your problem. I know my contract has been voided by them months ago. But it doesn't matter as customer satisfaction has been thrown out the window. I'm completely disgusted with T-Mobile and wish that I never switched from Metro to them. I will never give them a good review or refer anyone to join them. They are just thieves taking advantage of hard working, loyal, honest customers.

I would have the five favs and both sidekicks would be $25.00 for both. After I did it, everything changed. The bill is even more higher. I even printed out the plan. They won't explain to me what the other monthly charges were for.

I've been missing important calls such as doctors' for appointments, confirmation etc. that I was waiting for months, or family calls, etc. Lastly, the phone was replaced. I got something worse, almost all calls failing after been connected. If someone calls like yesterday, a very important call with my orthopedic, I tried to answer. I pressed the answer button 3 times while the secretary was leaving a message. I was not able to answer. The answer button did not work. While having the phone next to me, I had four incoming calls. I did not hear them. There was no sound to alert me. Sometimes it works, most of the times not.

Last night, a Union member called me. I had the phone next to me, the phone did not ring. I knew after I heard the messages sound. It is so upsetting having such services, because T-Mobile always request clients to return the damaged phone. They fix it and give it to someone else. We pay every month a higher bill, and we do not deserve to have a brand new item?

I am tired. All companies are same. In addition, we are not allowed to chose a different brand of phone. It has to be replaced by the same brand, same color. My question is, what is going on with those companies? We are tired. I need a brand new working phone, not a piece of junk. Thank you.

I wish I had read the fine print more carefully. I thought about keeping at home only because it is cheaper to pay $10 per month than cancel; but to switch to another carrier bundle to get a discount on home line and cell, I would have to pay $400 to get out of both contracts. While I understand that there is cancellation fee for all cells (that should be the next legislation!), I think it is wrong to charge two cancellation fees when you can't have at home without cell.

So six months down the road after getting our first bill while in the islands, we had a huge bill full of roaming and long distance charges. I called them. They quickly apologized and removed the fees. Then, the same thing happened next month. I asked why this was happening when I was told there were no fees there. The CSR said that it's computer issues and they are happy to remove the fees whenever they come and they were trying to work out a long term solution. On the 3rd month with the same fees, I called to have them waived. The CSR was nice but said they had waived them twice already and would not be doing it again. I demanded to speak with a manager who said the same thing.

I requested to have my contract cancelled without fees due to them not being truthful, and they said they would with a $250 fee per line. After spending hours on the phone speaking with multiple CSR's and managers who were all unwilling to uphold the information, I was given about where the phone would work without fees. I told them I would not pay the bill until they would fix this. They had no comment. They just cancelled my phones and sent me a bill for $705! T-Mobile is the worst cell phone company out there and is unwilling to stand behind their products. Since then, I have had AT&T with no problems. I still think T-Mobile has the best value and am disappointed that they would treat a good customer this way. T-Mobile, I am happy to come back to you if you can resolve this issue.

I was surprised because I expected to pay more because it was $99.99 plus I anticipated having to pay tax & whatever other bogus fees they always add on. The manager who took care of me said it was because it was a new promotion. I left there thinking I was set with my new unlimited plan. On Monday, 11/23/09, I had absolutely no service, no incoming or outgoing calls or text. Nothing! I went online to view my account. It stated my balance due was $98.37. I was furious. T-Mobile was charging me a 2-month rate. I had no service & had just paid them almost $100 & they wanted more to restore my service. Aside from that, the T-Mobile website had a ** with a lizard on it advertising a ** app. Why would they put such offensive lewdness on a website? I thought they were more reputable than that.

This just kept getting worse. I called customer service and spoke to one idiot after another. I asked for a supervisor. That's who I meant about the other. They just kept repeating that I had to pay $98.37. I kept explaining that I had made a payment. No one knew anything; no one could help me. In the end, the supervisor said, "I can't help you or explain." He said, "go back to the store & deal with them." I was irate!! I asked him, "Isn't this T-Mobile?! Is this not customer service? Are you not the supervisor?!"

Next day (day 2 of no service!), I went back to the T-Mobile store. They stated they didn't make a mistake; it must be a glitch. 1hour & 20 mins, I was in the store while they were on the phone with T-Mobile customer service. No one knew what they were doing. When I say no one, I mean, even the T-Moblie customer service they were talking to. They kept insisting I pay the $98.37. At one point they passed me the phone and stated she would explain to me why I had to pay. When I questioned her and stated angrily to her on how this doesn't make any sense, she became sarcastic. Then she hung up & shut down my phone. My phone displayed a message that read unregistered. How did a plan being advertised for $99.99 turn into $191.39? When I asked for my money back, they stated that they would only refund me $40 and they would mail it in a check.

At this point, I felt cornered into just paying the money or lose out either way. I had no service. My money wasn't going to be fully refunded & the refund would be mailed. That means I would have had to go to a new company, buy compatible phones (2) and pay for another new service plan. Not to mention, I did this on my lunch break. I was 20 mins late & ate nothing. I hate T-Mobile! I will say one good thing. Sharon at the store was very patient and really tried to help and reason with T-Mobile!

When I realized what happened, I called T-Mobile customer service to cancel that line and they told me it could not be done immediately. It could only be canceled in the next billing cycle which was 11/9/09. They see that I am incurring huge expenses and never authorized the changes in the first place and would not cancel the line. This is exploitation and nickel and dime-ing customers. I feel I was wrongfully treated as a customer and should not be responsible for those charges. And you know when you call, they always say the call is recorded for quality assurance. When you ask for those records, they can never find them.

I notified customer care all the way, and purchased two new sim cards, to no avail. Obviously, the phone was the issue. However, while three Asurion reps agreed I was still under extended warranty and my phone should be replaced, T-Mobile refused. The Asurion rep even told the T-Mobile rep to go to streamline and she would see the warranty information. She then agreed but decided I should be passed off to RIM for troubleshooting. RIM sent me back to T-Mobile where I troubleshooted for three hours, (Great rep, Miguel) but the instructions left me with a 507 error and blank white screen. The only option I was given was a new two-year contract and an 8320 for $79.99 (Jacob # **). I mean these people heard me using a friend's phone for three hours until she had to take it back. I have a toddler and had no home phone. While I've had a few dropped calls/reception issues with my phone throughout the years, I didn't see a reason to sever ties until now.

My contract will be up in a week and I've continued paying $84 without the benefit of using it. I reported this to the FCC on September 20, 2009. On November 6, 2009, Theresa from customer relations called about my FCC report and asked me to provide proof of my Blackberry purchase in the form of a receipt from T-Mobile. This was an upgrade purchase from the 800 customer service number which of course does not provide receipts. Another representative, Barbara, stated that servers go down and nothing is 100%. I've worked in a bank and servers have gone down, but we still have to service customers even if it means doing so manually. T-Mobile obviously has no qualms with inconveniencing customers while being unjustly enriched. I pay for my service and apparently, T-Mobile does not care when they don't deliver. I'm completely done with this service.

When our final T-Mobile bill arrived yesterday, we were upset to find they had charged us $200 per phone for termination fees. I called T-Mobile and spoke with Gloria ** (she wouldn't give me her last name), who explained to me about the contract. Gloria told me that the contract for ** would have been up on 10/16/09, exactly two weeks after we terminated it. The other phone, **, was under contract until 12/14/09. Clearly, if we had known about these contract termination dates, we would have waited to switch to AT&T. Gloria was able to reduce our termination fee on ** to $50, but the $200 fee for ** still stands.

I contend that this is deceptive business practice, since no one would have incurred these fees if they had known their contract was almost up. Gloria said T-Mobile is under no obligation to inform customers about their contracts or termination dates.

I was told they would remove the charges and investigate why I was charged in the first place, so it wouldn't happen again. They called me a week later and left a message that they were still investigating and would call me in a week. They never called. I naively assumed that they were still investigating, but had removed the service and would refund the charge.

When I saw my third bill on 11-4, I tried to call repeatedly. I kept getting a message that they had too much call volume to answer my call. I tried their online chat service. I never got a representative for several minutes. I tried to contact them via web or email. I found no address or web form. Once I reached them by phone the same day, I repeated the entire story. I told them even if it had been accidentally activated, I don't need the service. Remove it and refund me. The woman told me she couldn't remove a valid charge. I told her to get her supervisor or I would file a complaint with the Attorney General and Better Business Bureau. She did.

The supervisor didn't know anything yet and asked me to start over again. Then, she told me she would have to end the conversation if I was not polite. I've paid for these erroneous charges because I'm signed up to auto-pay. I have just removed the auto-pay service. I won't pay my next bill unless it reflects a 3-month refund and removal of the service. I have had an account with T-Mobile since 2005. I've never signed up for such a service or disputed a charge. I cannot take my business elsewhere as they have me locked up in a contract.

I called customer service and told them that my newest phone's internet was not working properly and wanted that feature taken off but I wanted that feature on the older phone. The lady put me on hold for about 10 minutes, came back and told me that the internet on my newer phone was taken off, that the other would still be working. She put me through to another dept. so that the accounts would be separated and it took them another 30 minutes before I hung up. Later that night, when it was too late to call them back, I tried to use the internet on the phone I wanted the feature on and I couldn't access the internet. So, I went online to look at the account and found that the accounts were still linked together and that the lady who had helped me really didn't help me because the internet feature that was interrupted was in fact the one on the phone I needed the internet on and the one on the phone I didn't want the internet on was still connected, so I was just paying for something I couldn't use.

I went online again to disconnect the internet on that phone because I couldn't use it anyway. The next day, I called them and told them to put the internet back on the phone they disconnected by mistake and they wanted me to make a payment. How the heck do they expect me to pay for something I paid for a month upfront? It's a prepaid service so if they are asking me for payment to get the service, why didn't they wait until my month was up to take the feature off? It was already paid for. They are nothing but a rip-off! As a single mother of four and no child support, I don't need a company so big to rip me off. They should be ashamed.

The manager said I could cancel my service since I wasn't able to receive cellular service at work and constantly dropped calls at home. But they needed to send out an engineer to confirm that there isn't cellular service at my workplace and surrounding area before I could cancel. The engineer confirmed no service in July and also said there are no plans to install cellular towers in that area. I returned to the retail store to see if I could cancel my service. Another rep assisted me and listened to the engineer's voicemail on my phone. She proceeded to call T-Mobile Customer Service to request cancellation of my account. The customer service rep over the phone argued with the retail rep and nothing got resolved.

The retail rep was told I couldn't cancel my service without paying the required ETF but would log everything that has been happening with my account since March. After calling customer service one more time and without any resolution to my problem, I sent a letter in September to complaints/customer service in New Mexico asking if I could cancel my account without paying the ETF due to all the problems I've been having. Without any word from them, my account was abruptly cancelled on October 10th so I thought T-Mobile agreed to cancel my account without charging me the ETF since I only had six months left. Two weeks later, I received a final bill with the ETF of $200 and one month's charges on it. I called customer service to find out what happened.

The rep barely listened to me and basically argued that T-Mobile was correct and all they could do is reactivate my account. I could barely get in a word because the rep continued to talk while I tried to explain my situation. I finally had to hang up because it was clear the rep was trained not to let anyone out of the ETF no matter how bad the service is. I was prepared to pay the remaining 6 months of ETF charges but not to have my service cancelled without notice and then receive a ridiculously high bill. I have been a T-Mobile customer for more than 5 years and in my opinion, customer service over the phone and in New Mexico is horrible. This company does not care about its customers and really does rob their customers. I hope this company loses the ETF lawsuit against it and many more customers.

I was also promised I could go back to my old plan if I was not happy. Not true. It really wasn't about the money, as I was accustomed to having bills as high as $1,800. Once, it was $1,400, because they signed me up for unlimited internet and then charged me by the packet. Absolutely ridiculous. I changed to a Blackberry, which they could barely get to work, and paid top dollar for it, with the promise that I could go back to my previous plan if I was unhappy (should have been wise to them after they pulled this one on me the first time).

Don't fall for this. Not only could I not go back, but I was out over $400 for a device that didn't work, and a 2-year contract to get into my new ** plan. I raised enough of a stink that they promised to unlock my Blackberry phone, so, at least, I could sell it. This they also changed their minds on, and decided to keep the lock my phone, making it for the most part, a paper weight. This is quite unfair. I paid for the phone. It is my asset, my property, and they crippled it.

At this point, I was pretty much fed up with T-Mobile, and gave them an ultimatum. Either fix my issues, or Cingular would. Once again, T-Mobile promised to work with me, unlock my phone and try to figure out what the problem was, but once again, they decided not to unlock my Blackberry, and ignore my service issues. As I promised, I made the jump to Cingular. I had to purchase yet another Blackberry, because T-Mobile would still not unlock my device (Note: the Cingular transition went off without a hitch. They did exactly what they promised, and then some).

T-Mobile called, now demanding $200 for breaking my contract, and another $100 for my monthly bill. My take was, no way! I feel they owe me money for my device! And as for the contract, I just signed it. Nothing was working right; the contract is a 2-way street! They must provide service as promised, or the contract is null and void! My house is clearly on the map for supported areas, not to mention that I was promised that if this did not work, I could cancel. I refused to pay.

After working with their billing folks, I agreed to pay the bill, if they unlocked the phone. They felt that was reasonable (I didn't, as I felt the contract issue was totally unfair, but would have paid it just to make this all go away). Once again, they changed their minds, and refused to send me the unlock, and once again, I refused to pay. I now am being hounded by credit bureaus, threatening to damage my credit, but still, I will not pay. It is just wrong.

In summary, this would never have had to escalate to this point if T-Mobile had just been honest, upfront, and provided the service as agreed. As it stands now, they might have put a dent in my otherwise stellar credit rating, but I have cost them countless customers by sharing my experiences with everyone I deal with personally and professionally. With the competition for cell phone service being at a peak, T-Mobile should at least try to buff off their already tarnished reputation. I feel their unscrupulous underhanded and unethical behavior is rapidly catching up with them. Buyer beware!

On 10/01/09, I added the new line and paid $329.84 using my daughter's debit/credit card. This amount was to cover the price of the My Touch phone, two months service, additional caller tunes option and other taxes and fees. I received order confirmation and shipping information via email and my daughter received her phone via UPS on 10/05/09. The $329.89 was debited from my daughter's account on 10/02/09. On 10/03/09, the service on my phone was disconnected. When I called, the customer service representative said that I owed for the second line which I had just ordered. I explained that the second line was paid for using my daughter's debit/credit card and gave her the number of the card. After some time, she came back on the line and stated that she saw my payment and that there were problems with the T-Mobile payment system and that the problem was corrected and my number would be restored.

On the morning of 10/22/09, my phone was once again disconnected and I was told that I owed $168.36 for my daughter's services. I explained once again that the full $329.84 for my daughter had been made for her phone and two months' service and that my personal phone bill was paid as always on the 28th of the prior month. I was told that I needed to fax in a copy of the bank statement showing the $329.84 payment. I did this and included a copy of the confirmation letter that T-Mobile had sent when the order was placed.

My daughter and I have since made numerous calls and emails to the company and they continued to give us the runaround. I have asked if I can go into a location and take my documents and I am told it must be handled through the T-Mobile billing department. When we have asked for a phone number for billing, we have been told repeatedly that no number is available other than the fax number that we sent the requested documents to. I went into a T-Mobile store, despite what I was told, where a representative took my documentation and stated that he would assist me in getting it taken care of, and as usual with this company, nothing has happened.

On Monday, October 26, my checking account had been debited for the whole amount of $2,761 and my account was overdrawn. T-Mobile had submitted the overpayment. I called T-Mobile and was told it would take 4 to 7 business days to get my refund. As of this morning, October 28, no refund. I called and insisted on speaking with a supervisor at T-Mobile and pleaded with him to expedite my refund and he agreed to speed payment up to within 24 hours and call me back tomorrow. Charges I incurred over the weekend were all hit with a $35 late fee. Bank of America said they will waive the fees due to the obvious overpayment but not to make further transactions on my account until I get my refund.

This has really stressed me and to top things off, I suffered a herniated disc on Sunday morning. I had no choice but to charge three prescriptions to my credit card as well as groceries. My doctor only accepts checks or cash and I owe for three physical therapy sessions, payment due this Friday. My home equity loan is due for payment tomorrow, along with other bills due for payment by November 1. I do not have cash savings and have a very small amount of cash left from last week.

I doubt I am the only T-Mobile customer to have made this mistake. I pay most of my bills on-line and T-Mobile is the only one I have ever encountered a problem with. I do not believe anyone should be made to wait a week to have their own cash refunded to them.

What I would like to know is wouldn't this be a breach of contract on their part or unethical business practice? I notice that if I don't pay the phone bill on time, T-Mobile starts hounding me to pay the bill; but when it comes to T-Mobile to fulfill their part of the contract by providing good service, all I get is the runaround or excuses. I have been dealing with this for over one year, and I would like the contract terminated. I am paying over one hundred dollars a month in phone bills and still getting poor phone service.

I spoke with Jason ** from T-Mobile and this was the offer. He insisted that I keep one phone-line and terminate the other, which does not make any sense because I will be having the same problems except it will be with one phone. He also said that he will exchange the phones, but that does not make any sense either, because they would be the same brand and I already did an exchange. I don't want another set of phones that are malfunctioning. He also said that I could get different brands of phones, but that would be an extension of the contract.

I do not want an extension of the contract, and I would have to pay extra to get these new phones. If I want to terminate both phones, it would be $400 or $200 each. I should not have to pay to get new phones or to terminate the contract when it’s obvious that T-Mobile is at fault. That is unethical business practice; the only one benefiting from this is T-Mobile. Why should I continue to pay for poor service? I want to be released from the contract. I already paid for over one year of poor service, and I am tired of having the same conversation with T-Mobile, and if they don't want to hear from me anymore or if they want this to go away, then they should release me from the contract. What T-Mobile is doing is unscrupulous.

The phones drop calls incessantly; therefore, when I am having a conversation with someone who is offering me a job or I am setting up an appointment for an interview, I lose that call. I cannot get the calls because the phone takes a long time to get back signal. Whenever someone is sending me a picture text, I do not receive it; yet I have to pay for that text, which I did not receive. Both of the phones are unreliable, and they are my only source of communication right now, apart from my e-mail address. I do not have a land phone. I only use my cell. It's not right that I am paying over a hundred dollars for a service I am not getting. Where is the justice?

I know this may be extreme but not far-fetched. If by any chance, the person that is utilizing the number that has been associated with me for the last 9 years, calls and threatens the president, the Secret Service would be after me, not the person that recently obtained my number in the last week or so. All of my family, friends, social contacts, and business contacts know my number associated with the T-Mobile service. I would lose out on opportunities to make a living by losing my business contacts and this would further hinder me from paying my bills in a timely manner.

Apparently, our number was ported one day early, and so we're being charged a ridiculous $200 per line! We have a baby on the way next month, and money is tight, but they clearly don't give a ** about anyone or anything except their money! This is incredibly unethical and unfair. My advice to anyone and everyone, don't ever become a T-Mobile customer. They will rip you off!!

When I called T-Mobile, I spoke to a male that wanted nothing other than me to pay $400.00 upfront to have my service restored. He also stated that I currently had a $1,500.00 phone bill and I was charged $1,400.00 in data roaming charges. I explained that I only used my phone for 3 international calls and he stated that my phone was absorbing data and wasn't necessarily from me using it.

My phone is a very important item for my profession so I paid it. As I thought about it more, I called T-Mobile back and spoke to a female. I asked her to look over my account and explain what these data roaming charges were. She stated that since my phone was turned on, it constantly is updating and for 10 hours while I was in St. Thomas. I told the female that I was willing to pay for the international calls but was not going to pay for something that I didn't use. She then stated that the $1,400.00 would be taken off the bill.

I then went and cancelled my service with T-Mobile and opened an AT&T account. When I received my final bill from T-Mobile, the $1,400.00 was still on it. I called T-Mobile back and spoke to another (supposed) customer service rep. I explained my previous conversation with the other female. She then stated that there was some notes on my account but weren't clear. She then stated that T-Mobile would not "eat" the $1,400.00. I told her I wasn't going to eat the $1,400.00 either.

She stated that they are a business and can't just take charges off the phone. I told her that I would not pay for something I didn't use. I also asked her if I would have turned my phone off for the 7 days I was on my cruise, would I have gotten credited on my account and she stated "no." As a result, I refused to pay the $1,400.00 and waiting for T-Mobile to send it to collections. How many other people have been charged for their phone "absorbing data" and paid the bill? This is outrageous that these big businesses can charge you for a service that you didn't use and then affect you by sending it to collection and hurting your credit report.

I spoke with Tanisha, T-Mobile rep., and she told me that I will continue to be charged because the account is still active. I told her that this was not right and that since the account is suspended, I should not incur charges. I am currently working; however, I don't make a lot of money and it will be practically impossible for me to try to catch up when I am still being charged for services I am not receiving. Times are not for this type of situation, plus I have been a loyal customer for over 5 years. Can you help?

I asked them since I have only a month left and I have no service and no contacts, I will give my two months' pay for the service if they can cancel my contract since they cannot provide me any service and I lost all my contacts. And I said I take my business elsewhere to another phone company that can provide me service that can actually work. They told me no and that they can only give me credit or send me a newer version of the phone. I said why send me a new version of the phone when I have no contacts or service. I told them they are going to lose me as a customer, so why not terminate my contract since you cannot provide me any service and my deleted my whole phone's data. They said everything is backed up on a server. But it had been 3 weeks without a phone and nothing is happening nor do they want to do anything.

The customer service is horrible! They don't return your calls, they are very rude, try to get you off the phone as soon as possible, they transfer you to person to person, and they don't have any answers. I need my phone to run my business and I know I am never going to get anything back. I don't want anything from this company. Financially, they can keep their credit. I just want out of my contract. This is really affecting my business.

We reported it to the manager. We got a phone call from someone in Customer Service named Teresa. We got the call on Monday and she said she could be reached on the Friday before we got the call?! My husband has called during the hours she said she is in the office, and she has not been there or returned the call. We are now going to Verizon and I am scared to death! It pretty much feels like the cell phone companies can control our lives and there is nothing we can do about it! It is getting very costly! They went paperless, so they said the calls are online - we went on and could not access it at all. We got an e-mail, after the fact, giving us some kind of information, saw comments on Verizon that they say that things are free, but charge you anyway, even after the people have contacted them - they say they can charge. People say that they nickel and dime you to death! If they ever do take something off, you still have a huge tax fee!

I am really disgusted with the way they can control your life - literally - is there nothing that can be done? There is not even any evidence that they are not misrepresenting the phone calls/text messages you do!

Our daughter is in her first year at college, and it's been an adjustment for all of us. We can stay connected with the cell phones. However, we are paying college bills. The cell phone companies are way out of line in their attitude, and in the way they put extra charges on. It is costly just for the service anyway! Can nothing be done about this?!

We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible. We now believe that data loss affected a minority of Sidekick users. If your Sidekick account was among those affected, please continue to log into the T-Mobile Sidekick forum at ** for the latest updates about when data restoration will begin and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday. We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.

We will continue working closely with T-Mobile to restore user data as quickly as possible. We are eager to deliver the level of reliable service that our incredibly loyal customers have become accustomed to and we are taking immediate steps to help ensure this does not happen again. Specifically, we have made changes to improve the overall stability of the Sidekick service and initiated a more resilient backup process to ensure that the integrity of our database backups is maintained. Once again, we apologize for this situation and the inconvenience that it has created. Please know that we are working all out to resolve this situation and restore the reliability of the service.

I was given a rude unsatisfactory answer that their system works like that where voice calls could be blocked but not text messages. I again called the T-Mobile customer service on 9/12 to talk to a supervisor or manager, but I got the same reply from a CSR, who tried to pose as a supervisor. This is a big ripoff by mobile carrier(s), as if the voice call could be blocked. I'm certain that the text message could also be blocked.

I want my service working. As long as they haven't reimbursed me for anything yet, I want my service that I've paid for working. They either have to fix mine or pay for one comparable. My wireless # is still on their service. I agree with the BBB rating of F (for failure) - not accredited BBB - but I still want my service that is guaranteed in writing. I'm going to keep billing them for every day without service and my phone. Thank you.

Now, I know for a fact that T-mobile did not check any IDs because my stepson does not have one. I advised T-Mobile that they allowed an unauthorized user to extend the contract. The rep continued to advise that I am responsible for the bill. I was furious since T-mobile is the one who allowed an unauthorized user to make changes to my account. I asked for the paperwork they had pertaining to this & she would not send it to me stating that they do not have it.

I contacted them today, and a representative told me that I had that plan in one line, only not on both. But online, it appears as a family plan and it says, "In addition to your family plan, you have the international discount calls plan." It does not say that I have it only in one line; it's supposed to be in the account, which means two telephone lines, not account, with only one account. That is the one I was using to make the international calls. This is very unfair, because I had the plan but it has been applied only to one line and I've been paying lots of money for a discounted plan.

I asked them how they had no way of knowing since they said they tried to call on Oct. 5 to let me know before the service was interrupted to see what was going on. They said they called me and I didn't answer. Furthermore, they called once and it was still after 6,400 messages, 6,000 over my plan. I told them I understand it is not their fault, my daughter racked up these charges, but why did they wait? Excessive to me is at a maximum of double your usual use. I asked why if in the past they never offered me or suggested a plan that would better fit our usage. Their response was, "I am not sure but from this point on, we can put a limit on your daughter's phone." I said it is too late.

I can't afford to pay $1,500 to have a phone for one month. They offered me to pay 25% now and the remainder, every 2 weeks for the next month or so. I asked if they could just offer me the unlimited plan and they said it was too late, the charges are final and we cannot change that. I finally asked them to send me a bill and disconnect my service as I could not afford this at this time. They suggested me calling my bank and taking out a personal loan. Obviously, no bank is going to give a personal loan to pay a $1,500.00 phone bill for a month. So now they are adding another $400.00 to my $1,500.00 bill. They are after me for $1,900.00 for one month of phone service. I told them I would do my best to pay it off as I can afford it.

I don't get how this can be fair. I am not saying it isn't part my daughter's fault, but I have many friends that say they have helped them out when they have been over their usage and offered them an increase in plans so they wouldn't have to pay the overage charges. You shouldn't be able to help one and not another. I am not making excuses for my daughter, but she thought those silly batch texts that you forward to all your friends or things will happen to you counted as one since you only hit the send button once!

If I shield my phone from the north, I get no reception and if I shield from the south, still no reception. Remove the shield from the south and we get coverage. We are in the T-mobile best reception area of Georgia as well. Obviously, they have down powered the north tower or have eliminated it and are expecting no to be held accountable. Now we have none. I believed that we are talking about class action lawsuit for every business and person whose livelihood is based upon phone reception as it was upon the time of signing and acceptance of the program.

Ultimately, I decided to go with T-Mobile seeing how happy my family was with their service and they had prices that I could afford as a student. I came to T-Mobile hoping to have a better mobile experience, but was greatly disappointed when I came to be anything but satisfied. I had nothing but service problems, to billing problems and to malfunctioning phones. I returned my Sidekick on numerous occasions just to have the same problems and have to have a new phone sent out to me. I even was told that part of the problem was due to my SIM card and exchanged several different SIM cards, which again did not solve the problem.

Then, as a birthday gift, I received a new phone and thus extended my contract. Again, hoping for the best, I was again disappointed. However, despite my anger and frustration and many other problems, I stuck to my T-Mobile contract until May 2009. I ran into countless problems towards the end of my contract and was so unhappy. I repeatedly told T-Mobile and their customer service representatives that I would no longer be a part of T-Mobile at the end of my contract, which was at the end of May 2009.

I told them to make note of it on my file and was assured that this was done. I needed to make plans to switch to a carrier who cared about the happiness and satisfaction of its customers. I told T-Mobile I'd pay until the end of my contract. My number got ported out of T-Mobile 4 days before the actual end of my contract. I was greatly concerned when I realized that T-Mobile was now charging me an unlawful, unethical $200 for the 4 days my number was ported out early.

Now, there was supposed to be a note on my account, stating I would no longer be with T-Mobile and I come to find out that no actual note was made and in fact there is no record of that conversation ever happening. I went in to the T-Mobile store in Simi Valley, California where I was accused of lying about the situation because their computer records indicate that that phone call and note did not exist.

I do not appreciate being harassed by your employees. I came in there wanting to work something out. I even offered to pay for those 4 days, but your employees were unsympathetic to the entire situation and mistake made on T-Mobile's behalf. I do not think I should be charged the $200 early deactivation fee that has been placed on me. Now I'm constantly being harassed by creditors trying to collect this money. I'm a college student, without an extra $200 to give when it's not right. To you, this $200 means nothing but a mere $200 but for a University student, it's much, much more than that and it's about doing what's right. I'm sending a copy of this letter to the Consumer Protection agency as well as the Better Business Bureau and I'm reporting T-Mobile for harassment and unethical treatment of their customers.

As an Advertising/Public Relations major, I am also prepared to make public knowledge of my situation through any means in the local community of 10,000+ university students. I've tried talking to T-Mobile about this on the phone, but since this has been passed on to a creditor, I can't get anyone to help me out or work with me on getting this problem solved. T-Mobile has been nothing but a terrible service and even worse with customer service. I'm greatly saddened that you would even come after a college student for this $200 that isn't even justly owed. Please call me immediately as I want to remedy the situation as soon as possible, the harassing phone calls to stop from the creditors as well as this removed from credit reports, as this is completely unjustified.

Imagine my surprise when we returned home and found that I had been charged over $1,600 for data roaming. My husband was furious, to say the least. I have been going back and forth with customer service ever since. I think T-Mobile's charging for international data roaming to unsuspecting customers deserves a class action suit. If you go onto T-Mobile's forums, especially the one for International use, you will see the same complaint over and over. The consumers do not understand the phones they are purchasing, as they are complicated and the data access charges and billing are difficult to understand. I have been looking at a lot of web information now, after the fact, and see that other cell phones can cause huge data roaming charges. The EU has moved to cap the charges, but the U.S. companies are gouging the consumers.

I filed a complaint on T-Mobile with BBB. I got a call from Marie saying that, "we got the complaint from BBB," and that, "we can't do anything" about the charge for sending a bill to my home. I said,"It is not fair to the consumer and that you are legally breaking a contract with me." I have since then filed a complaint with the FCC and I have the letter stating that I may contact the person at the above number for any questions that I may have. I have since called that person 2 times and left messages and have no answer from them. I have been treated worse than a dog with T-Mobile. It seems like the more you are a loyal customer with T-Mobile, the more you are treated worse and like a dog.

The customer service agent did some figuring and decided they were charging me about 9% sales tax, state and county. Since that figure should be 7.6% combined, I requested the matter be looked into and that I receive a response. This individual also stated to me that the only charge on the bill being taxed was the basic fee of $39.99. Another T-Mobile customer service representative would, in March 2009, claim something different; neither of which was correct.

I received no response to my inquiry. I called again in November 2008 and was assured I would receive a response in 48 hours. Yet, no response was forthcoming. In January 2009, I was told when I called customer service that notes on the account stated I was being charged the proper tax. There's no enumeration of what charges tax was being charged on or rate of tax. When I requested to be put through to someone more knowledgeable, I was told they could not do that. Subsequently, I was told there was nothing they could do for me.

In March and again in May, I received letters from T-Mobile customer service claiming I lived in the neighboring county and delineating taxes charged for that county. In June 2009, T-Mobile sent a letter to me in which they stated the matter was closed and that if I didn't like the taxes in the county where they claimed I lived, I should take it up with my local representatives as though it was the local representatives' fault that T-Mobile was charging taxes for the wrong county.

During this time frame, I had sent T-Mobile the top portion of my property tax statement, maps showing the approximate location of my property, the URL for the county assessor's website (where a property search showed my property in the county where I live), the document that can be printed from that URL showing the county in which my property is, both the URL for the state and county tax rates, and a copy of that document. T-Mobile adamantly refused to address the obvious discrepancy between their claims and the evidence presented to them.

In early May 2009, I notified T-Mobile that if they did not resolve this matter before May 20, 2009, I would terminate my T-Mobile service. They did not respond, and I terminated my service on May 19, 2009. Almost immediately, T-Mobile engaged in a campaign of telephone harassment, calling my home up to three times a day, three times a week, demanding payment. This harassment continued, even though T-Mobile was told to cease and desist, until June 22, 2009.

In early June 2009, I filed a complaint with the Washington State Attorney-General who contacted T-Mobile. Jason of T-Mobile called my home, wanting to "resolve the issue." Considering the past conduct of these people, I told Jason that anything he had to say, he could put in writing and send it to me; and I hung up. He called back, stating he was not putting anything in writing and further trying to claim I was being uncooperative! The following day, he again called my home, acting like he had never spoken with me before. He wanted me to send him information proving I lived in the county in which I live. I told him I had sent that information previously and asked him if he had seen any of the multitude of letters sent to T-Mobile previously with regards to this matter. He stated he had not.

I sent him the information which he would then try to claim I hadn't sent. The information was sent certified with return receipt, and it was signed for. Finally, on July 21, 2009, I received, by way of the Washington State Attorney-General's office, the information I had repeatedly requested since October 2008. Interestingly, the tax being charged was correct.

Jason's response to the hundreds of dollars in time spent writing letters trying to get this matter resolved, postage to send, gas, and wear and tear on my vehicle taking these letters to the post office (14 miles one way) was to claim there is no "contractual" obligation to pay my costs. At this time, it's over $800. Subsequent letters from Jason stated that if I didn't pay the $132.05 claimed owed by September 8, 2009, they would forward the account to collection (which they apparently have done, which is a separate issue).

On September 18, 2009, a bill for my costs incurred due to the failure of T-Mobile to provide information (the legal right of the customer) was mailed to Robert Dotson, President and CEO of T-Mobile at 12920 SE 38th St, Bellevue, WA 98006. The letter was sent certified and was received. On September 5, 2009, I filed a complaint with the Better Business Bureau with whom T-Mobile has a rating of "F." Jason responded to my complaint, stating T-Mobile regretted the confusion regarding the sales tax and asking that the case be closed as the matter had been turned over to collection. He also reiterated that T-Mobile had no "contractual" obligation to pay my costs.

I responded that T-Mobile had a legal obligation to provide to the customer, in a timely and reasonable manner, information requested by the customer and that they had not, making the costs to me recoverable. T-Mobile has refused further response to the BBB complaint. The BBB website has catalogued over 23,000 complaints against T-Mobile.

2 girls in the store at 6:30 pm on 9/24/09 were immature and rude, and they were playing, texting, and talking about their personal gossip. They had no clue what they were doing. They also rudely rolled their eyes and told me I did not qualify for the BlackBerry 15-dollar plan, in which I do. So, I had to call customer service while in the store to prove them wrong. Then, they were really rude. But my main concern is I was double-billed for this phone!

I received a bill for services from 7/15/09 to 8/14/09 for $87.49?! On 8/26/09, I called and talked to representative Delicia ** (would not give her full last name), and she confirmed that the service was cancelled, although she said it was effective 7/17/09. Yet, my service with the new provider was effective 7/11/09 which is the service begin date on the new servicer's bill. I debated that I owed T-Mobile for the period of 7/15 to 8/14. Rep Delicia said that the 2nd line was still active and that was the reason for the bill. She insisted that the charges would remain and that I do owe for them. She refused to negate any of the charges.

I did not pay the charges, and on the same day, 8/26/09, I wrote a letter to T-Mobile disputing the charges for service we did not use. To date, I have not received a response. However, on 9/23/09, I received another bill for a total of $122.73, which is an additional $35.24. So on 9/23 I called and was told that the 2nd line was not actually cancelled until 8/26 so the additional charges are for 8/15 to 8/26. This is unbelievable. I will probably go ahead and pay the bill in order to keep it from being reported to credit agencies; however, I will continue to dispute the charges.

On top of that, they are charging me $300 and some change for charges of a broken contract. They sent my name to collecting agencies. I gave my phone back to them at one of their stores. Since I don't have a service, why do I need a phone? I gave the phone back at 1751 N Howard St., Chicago IL 60626 - 773-274-0059. That was the phone I used to work. I'm a handyman and the phone was my livelihood. As a consequence of losing my line, I lost my customers and my business, I could not pay mortgage and lost my condo. I made a complaint with the FCC, and they did nothing to solve the case. On 3/20/07, they closed the case. In April of 2007, I went to Brazil to live over there because I was dead broke. I returned to USA on 9/12/09. I honestly hope that something can be done against T-Mobile. They made me pay dearly for their mistake, and nothing happened to the person who made that mistake.

I have been a loyal customer for 4 years and I really never had an issue with them until now. Customer Service is not what they used to be. They are not helpful. They are rude and have no knowledge of anything. I told them I needed a credit towards my account and I am willing to change my plan to a more expensive one where I would have unlimited minutes instead of the 1000 I currently have. They suggested maybe I should cancel my service because they can't help me out?! Unbelievable, I thought. So, of course, I asked for supervisors and they said there were none available and they would call me back.

Two days later, I had to call back again because, of course, they never called me and I'm spending 40 minutes on the phone again. I told them I need a credit towards my phone bill. They offered $30 and I told them that must be a bad joke, but actually it wasn't. So, I advised them that my phone bill never had details about how much it would cost per minute if I go over my minutes which I think is illegal. They said it is detailed on my phone bill? My phone bill comes and then I would see how much they charge per minute when I went over my minutes which is after the fact.

I am so outraged about T-Mobile and I actually have no one I know with this company anymore. All my friends switched to different cellphone companies and I am probably going to do the same thing which will cost me $200 additional to my phone bill because of the early termination fee. Actually, there are class action lawsuits regarding ETFs because they are unfair and not legal. So, I am going have to pay $460 to get rid of my T-Mobile service? If this is not a definite overcharge and abuse, then what is?

Eventually, after talking to a couple other people, I came to know only AT&T has better reception. I was advised by well-wisher to sign up for a phone company which has a better coverage in Bullhead City. I told them my problem and requested T-mobile (09/06/09) to terminate my contract since I am facing lots of problems with their bad coverage. The customer rep. transferred me to a tech specialist and with her help and guidance, I rebooted my phone. She called me on my work phone number and then she admitted that she could see in her system that my phone signals are fading. She asked me to wait for 48 hours so that they can send an engineer to look at the tower in Bullhead City. I missed so many important calls as usual. And the day before, 09/05/09, I had a really hard time using my cell phone because of the bad reception.

My employer suggested to change the phone service as it was devastating for them also. I called T-Mobile and told my whole story again. The rep just told me to again wait. I requested for her supervisor and asked him to free us from their contract. He said the company is going to charge us early termination fees. When I asked him why, he said because we are breaking our contract. I told him that I have a bad reception and I am crippled because of this bad reception. He then rudely told me that this area has this kind of service and he can’t do much with this. I asked him, “Why are we paying you? We are not supposed to pay for this kind of service (bad reception)? It’s you who also admitted to the point that Bullhead City and surrounding vicinity has bad coverage.” He then told me if he cancels it, it’s going to be $200 early termination fee but if he transfers me to customer representative, they might be able to help me.

Throughout the whole conversation, our voices are breaking up. We were having a hard time hearing each other. My voice was echoing back to me. I told the whole story again to the customer representative lady, Sharon, and she also complained about having a hard time hearing me. When T- Mobile is having a hard time hearing me so where would I go? In the middle of our conversation, my phone got disconnected. I tried to contact T-Mobile again but then it said, “Your phone service has been disconnected.” It was disconnected on 09/06/09 around 8:30 pm PST. Again, I thought that this might be a network problem. I switched off my phone and turned it on and it still says the same thing. I logged into the T-Mobile site under my account and that also said that my phone service is deactivated. I came to work in the morning and tried calling T-Mobile and they were closed because of Labor Day. Now, I am without a phone.

This cell phone is the only way of communication beside my phone. My billing cycle ends on 09/18/09. My wife’s phone is still working and we are on family plan. I told this to my co-workers at the hospital and they were astonished by this act of T-Mobile. Hope you will look in to this matter and make some recommendations.

I couldn't use the phone without a back cover, so I had to return that phone back too. Then they sent me the correct phone. Now, they are saying that they are charging me for a phone I purchased, which didn't happen. I didn't purchase a phone. I got a replacement, and the company refused to remove that from my bill. No one in customer service has helped me, and some were even rude. And one lady even hung up the phone on me.

I've got the Sidekick LX 08 & had an amazing deal, unlimited texting & Internet & additionally $3.99 for 300 picture texts (because I didn't want to up it to $15 for unlimited since I mainly stick to texting, hence the 4000 a month I go through). So roughly my bill was ranging from $44-$55 a month. Honestly, it was perfect for me.

Once I added my sister on (she ended up getting the older Sidekick for $99 with the "professed plan" including unlimited picture/normal texting & Internet), they've since tacked on so many hidden charges & have upped our plan without notice! According to the "technical support via the phone," certain charges were made because the existing offer the in-store representative offered no longer existed! We went from having an amazing plan to being charged out the ** for things they've told us are crucial for both phones.

After talking to many representatives via the phone, we finally got our "family plan" down to 400 shared minutes, the Fave 5 for both phones, & my original plan was still tacked on with her currently updated plan, knocking it down to $125 total. Not bad. Despite the fact, we went from her having unlimited everything, & my plan, plus 1800 minutes shared, to the current. The problems have recently started with them overcharging us for the combined bill, tacking on things we never added without any notice, and changing my plan when I changed my phone number due to being harassed!

I asked the rep several times if this would affect my plan & I was informed it wouldn't. I was lied to & now our bill is ridiculous. Due to constant moving & job issues, I don't have the funds to pay for such an extravagant cell phone bill. I'm sick of being ridiculed over the phone by people who are supposed to be making this easier.

This is unjust & financially unacceptable! I can't afford $400 in cancellation fees & starting up with a new carrier. I like T-Mobile. I love their phones. I just don't appreciate being roped into false pretenses & talking to people who honestly don't even know what they're doing. There are good phone reps out there who I appreciate for all of their assistance, but for those out there who are "b.s.ing" their way through loyal & respectable hardworking people, they should either be trained harder in real customer service or be fired!

After being transferred to three other people, I finally spoke to Josh who informed me that the sim card would not work in Australia. I was horrified, since my husband was leaving that day. I told him the phone and card would do me no good if I couldn't use it in Australia and that I was returning it and also wanted a refund for the card, which I had not received. He said that they'd have to research why the card didn't come and plenty of blah blah and I would get my money back in about a month. Nothing yet. I have returned the phone and am still waiting for a credit for that as well. The experience and customer service was despicable. He was like a robot - nothing to say at all. I'm reporting this to Clark Howard too.

Then I got the news. I had to pay another $130 as a deductible. I was very upset. I called T-Mobile back and told them what was told to me and at the end, I told them I was going to report them to the FCC because of their deception in their dealings with me. They knew I was upset and I did speak with a loud voice. While my phone's screen was cracked, the phone worked. T-Mobile took it upon themselves to disconnect my service knowing that I was upset. I did not call about disconnecting, but about a damaged phone. Also, if I did request a disconnection, I should not have to pay the $200 disconnection fee to them because they lied about the protection I was buying for my phone. I lost the $130. I'll pay the last bill and desire a ruling in my favor and tell them they are responsible for what their salespeople say.

On July 25, I rang T-Mobile to change my daughter's number due to abusive calls and texts. Firstly, they made a mistake and changed my number instead, and I had to wait for 3 days before my old number returned to my phone. In that time, I lost 3 days of work due to business from clients who couldn't get hold of me. They said they would credit my bill 15 pounds for the mistake they made. They changed my daughter's number then, but she lost her SIM card and I had to ask for another one to be sent to her.

I spoke to another member of staff who told me to go to the phone card warehouse to pick one up. I was going away to London, so I thought I would wait till I returned. I asked for the SIM that she lost to be cancelled. So we were away for 10 days. When we returned, I went to the phone card warehouse, and they told me they couldn't give me a T-Mobile SIM card and that I was wrongly advised. Yet again, it's a mistake by T-Mobile. So, we had to wait 3 days for it to be sent to me.

Another member of staff now told me that they would reimburse me 5 pounds for the inconvenience and false information given to me by T-Mobile. So, my daughter hadn't used many of her bundle for the month July 21 to August 21. Her new SIM came to her at the end of August. They told be that any minute or text on her old SIM would automatically go on to the new one. She told me they didn't. I had changed her bundle for an extra 100 minutes and texts for August to September. So, she didn't have her phone to use for the best part of July.

I rang T-Mobile, and once again, they told me false information saying that my July-August bill was credited to 42 pounds from 55 pounds for the inconvenience. So, I was happy with that until yesterday when I have my T-Mobile bill come through the post with a bill for 130 pounds. I nearly had a heart attack. Please, could you help me with this. I cannot afford to pay this and will not pay it when I know T-Mobile has made another mistake. And this time, it's a big mistake. Thank you. The money is due to come out of my bank account by the September 5, and I can assure you I will cancel my direct debit before you do.

I then called customer service to request that the internet feature be added to my phone since that was only $24.00 a month instead of $65.00. I was planning then to terminate the web connect stick, which cost $65.00 a month, and pay the early termination fee in installments. An entire two weeks later after I had the internet feature installed on the telephone, I was called and told that I had gone over the 5 gig for the previous month and I now owe $500.00 and though I was only one week into the new cycle, I owe $300.00 plus $200.00 for the early termination fee. I was threatened that though my cell phone was no longer under contract, its service will be interrupted unless I make arrangement to pay that amount for the web connect stick even though that is a separate and new contract from my cell phone.

I live alone, so there is no question of whether someone else could have been using the internet in my absence. I did not use the internet anymore in the last two months like I did the previous two months. So, I did not understand why I owed that much. And besides, they only alerted me supposed over-usage after I had the internet feature added to my phone and was planning to terminate the web connect stick early.

I called them (August 2009). They noticed my prior complaints, but could not provide any reason why the service was still lacking (they did admit that my area was still a known weak area). They tried to up-sell me on a Wi-Fi home service. They also offered to pass my information along again. I asked to speak to someone regarding canceling. The next person I spoke again offered to bump me down to a lower plan (which would extend my contract) or the Home Wi-Fi service. Then if I were to cancel, it would be $200. I explained that for over 2 years, I was getting poor service and because of that, they should not be charging me. They stood firm. I asked to speak to a supervisor and was told the supervisor would say the same thing (I never did get to speak to one).

I don't understand why I have to pay $200 to get out of a contract for a service that is woefully lacking. My house, surrounding area and my place of work are all poor reception areas that they have admitted to being aware of for two years. Surely I must have some other recourse than to pay $200. I may (if necessary) send a copy of this letter to T-mobile, but any help you can provide would be greatly appreciated.

I even complaint to my Spanish Junta Reglamentaria De Comunicaciones (FCC), but they could not do anything. They told me to try and make arrangement with them (T-Mobile) and gave me two names and addresses to call and write, which I did to no avail. No answer to my letters and no answer to my calls. I even complained to Washington, but I have not received any response yet. Maybe they have way too many complaints. Once T-Mobile took over, I started receiving text messages, which I was charged for. I was even charged for some services they said I took. First, the phone was for emergencies only that is why I took the cheapest $20.00 deal. Now, it is sometimes $44.00 or $39.00. It keeps changing every other bill and they said it is because my calls are over.

The phone hardly works and am still paying the same even though I called. They said I needed to change my Suncom to a T-Mobile phone for an additional $275.00 so I can get a better and no drop calls reception. Forget about calling for help. They cannot help nor they can eliminate the extra charges. I'll wait until the next year of June so I can cancel my T-Mobile and put that phone under my truck tires. What to do? I guess just wait. They told me that an extra $175.00 charge for an early termination will be paid for the phone and paperwork. Imagine, a $175.00 phone that doesn't work and gets so many drop calls is unbelievable. I can't wait for the state to start to regulate these cancellation fees from all wireless services. I really hope someone can help.

Anyway, the way the industry is, at least how I've experienced it with T-Mobile, their is no incentive on their part to give you good customer service, and the real incentive is con gaming you into these contracts, lying to you, giving you the runaround, and giving you ** once they have you in their clutches. Customer loyalty should not be based on threat and loss due to "contract", but rather on good customer service.

I basically want a phone that will alert me when I have a voice mail or missed call. They said there is no such phone that will do that, except a black berry which would be a $400 upgrade. Every other plan I have ever had, the free, cheap phone would alert you if someone called you. On top of that, the bill came, and there were all kinds of hidden fees. They charged for roaming but disguised it as "long distance and local charges." Fair enough, if they are going to rook me, then they are not living up to their end of the contract as far as customer satisfaction goes, and therefore the contract is void. Also, the sales person at the kiosk lied, misled, and misrepresented a lot of other things, and why not? The whole goal of the game is to get you to sign the contract, not to give you customer satisfaction.

I can't get away from their terrible customer service, or actually lack of it, unless I pay $200. By giving me lip service and the runaround, they basically refuse to deal with me as well. It's terrible. I feel like I am dealing with a professional criminal enterprise, pikers, or a driveway asphalt company or something.

I was very disappointed and upset because I confirmed so many times with Kelly that there won't be anything added on. I was thinking to cancel T-Mobile and change to other phone company. Scott **, online agent, helped me to clear out the problem and gave me back my old plan. I really appreciate his great service, so I wanted to write to you and give my appreciation to Scott. Also, I don't think it is right that any store agent can just reach a client's information and try to cheat the clients for getting new contracts.