H2O Wireless Reviews

They activated a phone I have never owned on my account. This deactivated my sim card. It took multiple calls to figure this out. The troubleshooting was so bad, one guy only had me turn the phone off and back on, another told me my phone wasn't compatible with the network. The 4g phone I have been using for 2 years on the network. The same type of phone my son has on that network that I was talking to them on, bought at the same place at the same time and activated on their network the same day. 4 times tech was supposed to call back and didn't. Finally someone got me to a supervisor and they found the problem. Took 2 more calls to get the new SIM activated because the first guy of course said tech would call me back. They are only crediting 15 days of the 3 weeks I lost that I paid for.

I'm a fairly new H20 customer. A few days ago, my text messages stopped working. Waited in chat for almost half an hour, no representative to be found. Had to call, got it all straightened out. Got in chat the next day to find out why my phone wasn't getting 5G service, After waiting in chat for over 30 minutes, I had a representative tell me that 5G and 4G LTE are the same thing. Which isn't true. Ended up calling in again and was told to take my phone to a phone store. (It's a brand new 5G phone). Bottom line, I wasted over four hours in two days dealing with their customer service department. Still no 5G. Still no help. Was never offered any sort of compensation for my time. (It's not a customers responsibility to spend hours trying to fix something that's not their fault.) Stay away from H20 wireless, try one of the other ATT MVNOs instead.

After 8 years of incident-free H2O Wireless service, with 4-1/2 years of AutoPay, I cancelled AutoPay on 11/12 after finding excess charges without consistent email notifications after 3/25/22. AutoPay had charged my $10 Pay-As-You-Go account $9 + taxes and fees every 90 days, my account Remaining Balance has been over $100 in 2022, so my 2022 transaction history should now show three payments (3/25, 6/23, 9/21). My 2022 transaction history shows 10 payments (listed below), 8 payments were charged each Wednesday from 9/21 to 11/09, 11/09/23 is last day of service as of today. I received AutoPay email notifications on 6/1/22, 9/14/22.

I've called into H20 customer service 3 times yesterday to find out what's going on with my Data. None of the reps can assist me. My MMS was working just fine, then it stopped. I've tried everything I've read on Google to Rectify the issue myself but to no avail...

Similar to what others have stated, same sad experience here. Service used to work fine (two lines for my kids) for years, then H2O broke it sometime in first half of 2022. It's been a circus trying to get this resolved since beginning of June. Hours on the phone with their reps, typing ever-changing APN details in the phone to no avail, a tech support ticket that never got any follow-up, an email to customer service address they gave me that produced no response... Reps apologize for the inconvenience, sir, but offer no resolution, and will not return the accumulated balance of $220. Our phones still don't work (one is able to handle texts, but no voice, the other nothing at all).

I purchased $100 annual plan on Aug 24. 2022, and got nothing so far. We contacted the customer service 6 times on phone and via chat. Received No shipping or tracking information so far. The representative disconnected call 4 times without providing status. We called customer service times on Sep 2nd, and spent about 3 hours with 6 of the representatives. Each time, the representative pretended to solve the problem, and they left us on the phone for 40-45 minutes, then hanged up on us. Save your time.. WORST!!

I was calling them multiple times. I tried to activate a promotion. Some agent would try. Others say it's not gonna work. One lady offered me 10 free days of service, but then after I typed my credit card number she disconnected. Nobody let me talk to a manager. They say either manager is not supposed to talk to a client or manager is busy and can't talk. In online chat is all the same thing. Offered me to write to email and some other stuff. But when manager doesn't want to talk to a client it gives you an idea what kind of service they are offering. Bad service and bad mood. And a lot of things. They just reading off a paper without bothering to find if I can understand their poor language. Now you have my email and you can write me back.

I purchased $100 annual plan on Jul 19th for my son, and got the package of SIM card on Jul 25th. We contacted the customer service on 25th and tried to transfer his existing H2O wireless number to the new SIM with annual plan. The representative did transfer the old number to the new card, but did not honor the $100 annual plan. We called customer service 6 times on Aug 4th, and spent about 4 hours with 5 of the representatives. Each time, the representative pretended to solve the problem, which is fairly simply credit issue, and they left us on the phone for 30-45 minutes, then hanged up on us.

H2O Wireless has provided me service for a few years. My credit card on file needed to be updated as my previous one on file was compromised. The EXACT day the payment didn't go through, they cut off my service. I went online and updated CC info and made a payment and followed steps to reactivate. IT DIDN't WORK! So I figured it was me and put in another (2nd payment) of $56.97 (total of $113.94). I called the rep and asked to restore my service as I have a new credit card. He said I had to make a payment first. I explained I made 2 payments within the last hour. They hardly spoke English and kept telling me stuff I could not understand. I said...just turn my phone on and I will make another payment and I wanted a refund on the first 2 payments...blah blah blah...no help.

Hi, I am using H2O service and having trouble in using. Unable to make or receive call. I have called several times to customer service and gets disconnected itself after several call no resolution. It's very hectic situation and look. Please help on it. Thanks, Rajnish.

Ordered new phone to replace an old one but they are unable to connect it to the network. I have contacted customer service by phone 9 times and they cannot connect the phone or tell me why. Then they escalate it and tell me someone will get back to me in 24 hours but no one ever calls back. Twice they have just hung up on me. I tried emailing and again no reply. I have asked to return the phone and they say someone will call back or they just hang up. Stay away from this company. They just cheated me out of money with a phone that does not work, I have probably been with them for 5 years but never needed help until now.

Updated on 08/12/2022: This is just an update to the original review I wrote on July 26, 2022. I still have not heard back from H20 Wireless regarding the money they owe me. I'm in a kind of, 'catch 22,' here where H20 Wireless still has my bank debit card number because the only way I can hope to get a refund for the money they owe me is to leave my debit card open. Otherwise if I close the debit card, there is a chance that they will tell me that they couldn't refund my debit account because it is closed. (I hope I'm making this clear enough). I also run the risk of them charging me again automatically because they already did that to me after they closed my H20 Wireless account claiming that my phone was only 3G and they were not servicing 3G phones anymore. (I wrote a detailed description in my first Customer Review). Consumer Affairs, please help me with this. Thank you.

I have been a customer of H2O wireless since many years - I authorized H2O for autopay so that my service remain uninterrupted -my pay as you go plan required payment every 90 days - however recently I noticed that H2O charged my credit card consecutively for three months in February March and April 2022 - I requested them for the refund of excessive charge on my credit card but so far they have not refunded my money - customers need to be very careful before authorizing autopay to such business companies. Ashvin **

Same issue like all reviews here + I could not make international calls nor receive international texts as my service was about $60 a month which comes with these features as standard. Customers service personnel were bland and annoying and would hang up several times if they couldn’t fix the problem, they seemed cold hearted and not willing to help. Finally switched to Red Pocket Wireless and it is like earth & sky difference with connection & international calls. I did not even have to call customer service at Red pocket wireless for any issue.

Updated on 10/26/2022: This is a follow-up to my review dated 7/1/22 which is still waiting for a company response, as is the message I sent them through the contact portal last week. In a nutshell, I have a home in Florida and thanks to H2O wireless, I have been without a useable cell phone now since July, yes we were hit by the recent storm, yes, the lack of a cell phone has made trying to sort things out extremely difficult and yes, I have told H2O mobile that the issue I have is still unresolved. You will see that they are keen to private message customers, but the reality in my case is that they have done absolutely nothing to resolve the problem, as my review is now waiting a company response, I cannot update it further.

I am a Senior Citizen that has two cellphones on H2O's pay-as-you-go cellphone plan whereby I first paid $100 for each cellphone's usage or $200 for both phones. I have had this plan for over six years and pay a $10 recharge fee every three months and have accumulated balances of over $300 for one phone and $200 for another phone. Ever since H2O who uses AT&T Wireless cell towers switched over in February 2022 from 3g to 4g/5g service my phones have trouble connecting to make or receive calls. I've spent hours on the phone with H2O Customer Service trying to get my cellphone to work properly to make and receive calls to NO AVAIL!

My phone hasn't worked for over 6 weeks and I keep calling and being told it will get fixed in 24 hours. For the last 2 weeks, this is what I've been told after waiting several hours to speak to someone. They don't answer my emails and trying to get someone online chatting never works so forced to call! If I could I give this place negative five-star review. Only reason this place was given one star is because the website forced me to give it a rating of that being the lowest. They keep charging me daily but cannot text, cannot call anyone, no one can call or text me either.

I signed up for the automatic credit card payments for my plan. The plan has not worked. I have waited on hold multiple times but No one answers the phone. Live chat as well. So they are taking my money without giving me service.

Changed father's sim card yesterday. Tried to port same phone number to phone. It said to contact customer support. After 45 minutes someone answered. She went through a lot of verification that it was his phone and also took a call back number in case we were disconnected. She supposedly did some things and fixed it. I asked if I could try to make a call before we disconnected and she said sure and then she hung up on me. She never called back. It would not call out nor receive calls. I called back and after an hour and 9 minutes it was answered. The guy took call back number. Took some info. Put me on hold for another 8 minutes. Took some more info. Put me on hold for another 4 minutes. Told me it should be fixed and that he was going to call the phone. Just as soon as I said "Okay" he hung up. He never called back.

The only possible way to change your service is through calling up the customer service. Once you get in, they make it nearly impossible to get out. I waited on the line for 2 hours only to get hung up on. I currently am on the line again wasting hours of my life trying to change my service. Granted this is during the 3g shut down, however, it’s no excuse for not having an easy way out through the website.

Do yourself a favor and stay way from H2O Wireless. Activated a package with Hotspot and nothing worked. Called and got the phone to work but no hotspot. Spent hours with support and they could not get the service to work. Each time the call get disconnected. After a long time on phone no one calls you back. No documentation of things done or tried to fix the problem, so every support person tries to do the same, total waste of time. Tried to speak to a supervisor and got transferred and phone disconnected. Do yourself a favor and don't do business with H2O Wireless!! Sent emails requesting professional support and a refund (to address received from support) with no reply at all, they kept my money for a plan where I only got a partial service.

From yesterday, my phone stopped having any reception. I am unable to make/receive calls. I tried calling up customer service but unable to reach them even after an hour being on the line. I even dropped email but no one responds. And since this is a reception issue, it is urgent but who cares. :(

H2O Wireless (AKA "Locus Telecommunications") is a dishonest company that did not deliver the product/service they promised and then proceeded to take my money without a refund. On 5/3/2022, I called H2O wireless and checked if I could use their $60/month plan for roaming data while on vacation in Canada. They informed me that their roaming service would work in Canada and that all I had to do was purchase a SIM card and the $60/month plan. I purchased the SIM card and $60/month plan that same day. I verified that I could use the SIM card in the U.S. without issues.

I have been an H2O Wireless for more than 4 years, and recently I bought a new unlocked phone, and when I put my h2o sim card the phone does not recognize the sim card. So I called the customer service to find out is it the issue from the phone or is it my network provider. And every time I talked with an agent I told the problem, and they put me on hold and they never call back and when I call again, I talk with different agent and I have to start all over again explaining my issue to end up getting on hold and they hang up the phone, and the worst one is this Indian lady. She hang up the phone on me while I was talking to her twice, so that's it for me. This I will no longer a customer with them, and I would not recommend being a customer to this company.

I have a numbers with H2O Wireless since 7+ years. We are trying to port the number to another provider (T-Mobile) but unable to do that. H2O Wireless support keep saying that there is an old pending port request from AT&T that needs to be canceled first by AT&T. When I called AT&T they say they have no such requests and hence they can't cancel it, as they don't see it in their system. I tried calling H2O Wireless several times to be able to port my number and have been on the phone for hours together. Then they started just disconnecting the customer service. I tried on chat but was waiting for hours. Please help in getting my number (**) ported. Thanks.

H2O wireless unlimited calling plan is a lie. I purchased this service for my teen's phone. After 4 months, H2O cut off the Service on his phone without any warning or explanation. I had to chat with the customer service to figure out what was going on. I was told that my account was suspended due to overuse of unlimited text messages and was not provide a solution to solve the issue. The customer service rep just rudely cut me off during the chat and had never answered my request on how to move forward. Greedily they cut off the service right after they charged me monthly fee for next month. After some research online, I found out H2O routinely does this - 1) charge customer monthly payment and 2) suspend their account with no explanation. I'm a H2O customer since 2013 and very disappointed by the way they treat their long time customer. Never again H2O!!!

I have used H2O wireless since 2018 when all of a sudden, I could no longer make or receive a call from my Samsung Galaxy S8. I did an internet search and got to know that it was a 3G upgrade and that some models of Samsung Galaxy S8 would no longer be supported. No notifications whatsoever so that I could make another plan. How can a provider treat customers this way?

I have 3 numbers with H2O Wireless for our family. We are trying to port them to another provider but unable to do that as there is no customer service at H2O Wireless. I tried calling several times and have been on the phone for hours. Then they started just disconnecting the customer service. I tried on chat but was waiting for hours. Once I left it on all night and still there was nobody on the chat from customer service. I need the username and password of my phone numbers to be able to port. My number is **. Please let me know if you can help. Thanks. Tony Tushar **.

UPDATED 04/26/2022: On 4/18/22, I received the following from H2O wireless, "Greetings, SB! After reviewing your account, we see that you spoke with two agents today concerning this matter. With this being stated, please allow 2-24 business hours for an update to be provided, as this matter has been escalated." I was very happy to hear that my matter had been escalated. I thought I'd be writing that my case was resolved, and I received the replacement phone and all was wonderful. Instead, it has been 6 days, and I haven't heard anything back from H2O.

I purchased devices online on 4/7, and paid overnight shipping. And I’ve been waited 5 days since placing order, it’s NO notification yet. Also I contact customer services care more than 10 times, the answer is still Not yet, just waiting, they submit the request and just waiting. How long for the waiting? No one can answer, excuse me, my order is over 3000K, but they said they don’t know when I can get my devices because it’s no confirmation yet. On the website, they don’t say anything about time frame. The buyer will Wait longer than usually, it’s only say, order will ship the next business day. It’s been 5 days since I placed order and paid overnight shipping.

It has been 2 months that I can't make international calls to Afghanistan. I have points for international calls as part of my monthly prepaid plan but I cannot use them because H2O is not fixing it. I have tried to contact customer service several times

We have been using H20 Wireless for over 7 years with absolute satisfaction then the 6G upgrade and the worst customer support. No way, we were without phone service even though we were assured this would not affect us. Ended up going to Spectrum Mobile and saved $75 per month! Wow we are so happy to save money like that. So it's a good thing about the switch. Had there been proper customer support we would have remained as customers but now we know there are cheaper plans with no contracts and that's sweet!

I bought a plan from this company and tried to port my number to it but the transfer didn’t work for about 3 days between them and Straight talk. Eventually canceled the order! They said beginning of Jan 2022 it will take few days to get the refund. I called them many times but they said, "Well you didn’t send the SIM card (they didn’t tell me earlier)." Sent me the SIM card and always they have an excuse coming up. Why would you hold my refund for something cheap as SIM card even if for whatever reason you didn’t receive it! That’s simply stealing people money outright!

Omg, this is the worst ever experience that I have had with the service. I have been using H2O service for more than 2 years or since couple of days my data service is not working, it's no problem with device compatibility as I have Samsung Galaxy 9 Plus. I called customer service and after 1 hr 15 mins I was attended by a girl who I think from her accent is from India, I couldn't get her name properly (lucky her). Maybe she was trying to fix it from her end but put me on hold for couple of times in between. Nothing is fixed. I still do not have data service and she hang up on me with resolving the issue and didn't bother to call me back, I have even given second number in case if my current number doesn't work. I am very frustrated because I waited 1 hr 15 mins to speak to a human who hang up on me without resolving the issue. Frustrated customer.

I have 2 phone ** and **. I put a lot of money inside the phone balance. And I just refill the balance to make the remaining balance valid on March 14, 2022. They charge the money, but in fact H2O Wireless already stop the service for a while. Until I try to make some call on March 16, I found I can make any call. When I call them, they told me they will send me a new SIM card. But after I receive the new SIM card, they refuse to Activate the card. I ask them they need to refund me, but they refuse too. This is a scam company.

They used to be a good company in my experience. Since the 3G fiasco happened (I asked if my phone would be fine after March 1, 2022 - they said it would - then the data and service stopped working on March 1). I have been trying to get in touch with them to resolve this and when I am being "connected to a customer service representative" on the phone, I get a dial tone as if I've been disconnected. I've tried this 5 times and every time the same thing happens. Their Live Chat also gets no response. It's like they disappeared as a company. Now I'll have to change my phone number since I can't stay with them (no service!) and I can't get in touch with them.

Been with them for years. Rarely have to call. But I found thru my own efforts today, in lieu of anyone at H20 picking up the phone after 1:45 minutes of waiting, that h20 has issue in support of phone calls under Enhanced 4g LTE (BLU G8 Android 9 phone). I changed my phone to just use the 4g option, and it works. A few weeks ago I called about switch to 4g. Said I needed updated sim, which they sent, but that was another terribly long wait for someone to answer. I may switch to another carrier. Price and performance fine, but customer service seems to have disappeared.

Hi, I've been now H2O Wireless customer service for last 3-4 years & always I've been paying all my bills on time. I have a 2 lines (for me & my spouse) and during recent 3G network shutdown I did purchase 2 new phones & wanted to port out both phone numbers to another mobile operator. I tried to reach customer support via phone in last 4-5 days, waiting & wasted hours of my time & never I got a chance to speak with customer representative. I did try also live chat option, sending email & also no luck. Don't know really what happened with H2O Wireless operator but never experienced that I can't reach to support on any way for almost last week period.

My incoming and outgoing calls have suddenly stopped working since last two weeks. The customer service is irresponsive. No one answers the live chat. I have been with H2O for seven years and the service has been alright for the price. A minimum level of customer service is expected.

Hi H2O Wireless, is this a joke? You are charging on time but no one picks your customer care phone and no one replies on your chat? Contacted you like continuously 20 days because I am not able to call anyone or receive calls from anyone.

My phone service stopped working on March 1 - I've been trying to get in touch with Customer Service via chat and phone for hours and hours since then, no chance to get through. My emails, which they claim will be answered within 24-48 hours, have still not been responded to. My last request has been to get the account number and pin so I can move to another provider, and same here - no answer. They won't let you leave once you sign up. Beware.

My family has been an H2O Wireless customer since 2014. Now, no one can receive or make a phone call! Something definitely messed up in H2O wireless network! People need to make emergency call, but all attempts are failed. There will be a lot of bad consequences if H2O cannot fix the issues! A class-action lawsuit, maybe?

I wanted to change my server to H2O due to their reasonable pricing. I bought the sim and enrolled in a plan. Upon receiving the sim, I tried to activate it and port in my phone number. The email from them mentioned that the porting process takes up to 24 business hours. It has been over 3 days and my sim is not yet activated. This has left me with a non working phone number. I also tried to raise a complain via the customer service email contact. Did not hear back from them either.

I was surprised H2O would do this to their customers. How can they just blindside their customers and leave them stranded. I migrated to this provider November 2021 and now I can't use my phone without prior notification that they no longer work with Samsung. The customer service is not responding. The chat line would not connected. Been on the call for over 2 hours and now they keep dropping the line.

For two days I have been unable to receive or make mobile calls on my Samsung A52 5G phone. After being on hold for hours it is clear no one is going to answer the phone, emails or even attend a live chat. No one at the top of H20 wireless has acted as an executive to get out in front with an explanation, direction of action or intent. You have left your loyal clients helpless which for a CEO IS UNFORGIVABLE! YOU SHOULD BE SHOWN THE DOOR AND AS A COMPANY FINED!!

It was working for some years. Now my autopay card got a bunch of unauthorized charges from them by silently changing period from 90 days to 30. Nobody picks phone, responds to chat or email contact. No way to port a number out as a result. A major hassle.

I’ve been customer here for 10 years. I wanted to activate my new sim card by keeping my current number. It was impossible online. The customer service not available for days nor the chat. My phone is not working while I paid for it and it's not my own fault that I can’t activate the new card. I decided not to deal with this anymore. But I can’t transfer my number without account number and pin code that never was provided for me. How the account-number cannot be find on my account??? The only way to get my account number and pin is contacting the customer service that is impossible for days so now I’m losing my number as well. Wtf H2O???

I have not had phone service for over 3 weeks. They will not answer phone calls, the 800 number listed is useless. The online chat is useless as well. I thank god I didn’t sign up for auto pay… I’ll let my number and funds on the account expire and then I’m done with this SORRY EXCUSE FOR AN AT&T MVNO!!!!

All of sudden -- the phone does not work -- Mine are Blu G50, G91. Nothing to do with 3G. Can not make phone call. Trying to contact H2O customer service via chat and phone -- Waiting is forever long -- Stupid music over and over --- What a shame!

Before the 3G shutdown, I knew my then current phone was probably not going to work with what I had, so I decided to purchase a new phone and triple check with H2o if it will be compatible with their service. I asked several representatives and they all told me that it would work. I gave them my model number and they all told me it would work and that I would not need to worry. So I kept the phone and didn't return it.

For goodness sake, answer your customer service lines. I have been trying to call for 8 days now since I lost service and currently unable to make or receive calls. I can't even switch carriers without an account number.

My girlfriend's phone, a Samsung 9 unlocked from Verizon stopped working a few days ago. After much researching and digging into a 2nd page on H2o I found the page that said the Samsung 9 would no longer work with H2o. "Samsung Galaxy S9 or Older. If you are currently using a Samsung Galaxy S9 or older, unfortunately Samsung has discontinued support for these phones and they will no longer work on the PureTalk network. To upgrade your device, please log in to your account and click the "replacements" tab."

Horrible transition or lack of. I’ve been with H2O Wireless since 2011. I have 6 lines through them and they’ve completely lost me. I have no service, I’ve been trying to call them for 1 week with no answer. Every single time at 2hrs and 1 minute the phone calls drops. Not to mention it’s not even my phone that can make the call!!!! They won’t respond to chats or emails. Don’t get this service, not worth the headache. I'm currently trying to change to a different service and they can’t get a hold of H2O to transfer my phone numbers. I’m trapped and no way out!!! Please help!!!

I was ok with this company as they were on AT&T, but its services and connectivity are parallel to others, since past 15 days there is no outgoing or incoming, but data and texting is working, I tried several times calling them, kept on wait for 2 hours and the phone disconnects. Tried the chat option, but within half an hour of wait it ends too.

Have been with H2O for probably 10 years, they used to be good. Their Prepaid service is probably the cheapest if you just need a phone for emergency call. But because the MMS is not working on h2O devices, we need to port out. I've been trying to contact H2O in the last days, through phone call, or through on-line chat, there's NO responses. You may not even be able to get on hold probably because too many people are waiting. What I need is just the 'account number' and 'password' to port the number out, but they are holding me hostage by not publishing those online, and not answering the customer service request. I am going try a bit more, worse case I will have to get a new number and notify all my contacts. DO NOT SIGN UP WITH H2O!

I have 2 lines with H2O for over 3 years. Suddenly, in January, one of the lines could not make mobile calls even though I was not in default with the payment. I spent days trying to get ahold of them. I usually made recharges through a third party and this for years. When I finally talked with one of their customer service agents, she told me that I did not make payment or my bank did not release the money. I talked with both the company and my bank and they both confirmed that the payment was successfully received by H20. After this, they, H20 was able to restore my line in January and February recharge was successfully made through the same third party company.

Apparently, there was some change on PureTalk network and they no longer support service on Galaxy S9 and older phones. Instead of sending this information to me and telling me to switch to another service or get a different phone, H2owireless decided to scam me. They made me pay for a service they very well knew I cannot use. I had to try all the options available to get this information, no response on email support, no one on chat-support even after waiting for 10+ hours, phone calls get disconnected after waiting for hours, no response on Twitter, and finally got a reply on Facebook.

Zero Customer Support. Extremely Poor and Unreliable Service. They used to be very good and quite reliable until the pandemic started. Now, their service network bar is hardly up to 3 and customer support is non-existent. I have called and waited online for days and hours with no one ever picking up the phone. I have sent emails with no one ever responding. Yet, they are quick to deduct money for subscription auto-renewal, while offering zero support. Their online account management website is practically useless as one cannot find anything on there.

Hi, we are an H2O customer since 2014 with 3 phone lines, with the latest 3g shut down we update all our phones and check on the h20 web for their compatibility approved. But what the absurd happened is for the past 20 days two of our phones can't call or receive calls, AND H2O CONTINUE TO CHARGE US, we tried to contact the H2O customer service via phone/chat/send over 5 emails miserably failed no answer. Actually we couldn't even get through the phone/chat to our account and pin number for all our account to port to different carrier. Stay away from H2O.

I became H2O customer several years ago. Before the 3g is down, it is okay. Now I'm having the same problems as the other customers: cannot make/receive phone calls. After several days waiting without any chance to communicate with H2O, I gave up and switch to another carrier. However, the switch failed. The other carrier asked me to resolve the issue with H2O at first. But again, I cannot reach the H2O, either through calling or online chat. I sent an email three days ago. Still no response. What a lousy company.

Updated on 03/11/2022: After my H20 Wireless 3G phone and data services were shut down, I ordered a new phone from H2O Wireless last week. After I placed the order, I received an automated reply that the phone would be shipped and delivered the next business day. Five business days later, I have yet to receive the order or even a tracking number. On my account, the order is marked as "Completed." I have been trying for two weeks to contact H2O Wireless, by phone, email, and chat, first about the shutdown of my service and then about the new phone, but have received no response. Because I have no phone service, I've had to recruit others to try to reach them by phone, but they are either disconnected or on hold for literally hours. I have little hope that I will ever hear from H2O Wireless or see the phone that I paid for. I am writing this review so that this doesn't happen to anyone else.

I've had H2O for a while now, up until recently everything has gotten crazy, no service for a week, can't reach customer service, and even after waiting for over an hour to connect, they hang up on you. This is not right, I want to leave but I can't connect with anyone to retrieve my account number and passcode.

If I Could Give 0 Stars I Would. I’ve Been Calling For The Past 3 Days And Have Yet Been Able To Speak With Anybody. I’ve Been On Hold For 3 Hours Each Time I Call. Live Chat Never Reaches An Agent. Just All Around A Terrible Company. 0 Stars Would Not Recommend

Phone and Data are down for 2-weeks now! No one answer the phone at H2O! Not even Chat nor email support!!! I just need my account & Pin to move to a different carrier! If not resolved today, I'll log a FCC complaint! This is not acceptable!

Ever since Wednesday, after I got off the plane, my phone has had no service or any data…it’s like my SIM card is not any use at all. I decided to give it a day to see if would solve itself, and now it’s Saturday, and problem is still not fixed. Every time I would tried to call, it would be more than a 2 hour wait… and all times except once did the line cut off for no reason. This is absolutely frustrating, and I am holding on the line as I type. For such a big company, they only seem to have one person working at the customer service center. Oh! For that one time I did get someone to talk to, they said they “refreshed my phone” from their end, and I would have to wait 24 hours and my phone would be okay again.

DO NOT EVER THINK OF USING THIS SERVICE, For 3 yrs it was fine. Now they will not answer the phone# 800 643 4926 for customer service. They will not release my phone number for another carrier. A half dozen time from 2/25/22 to 3/5/22 I have been on hold for as much as 2 hrs and then it disconnects. The chat line on the web is not answered. They have me prisoner and I am thinking of making an FCC complaint as they will not release my phone number for a transfer. HORRIBLE HORRIBLE!!!!

I have had no service on my phone for 3 days now. I tried to call H2O customer service and never got an actual human to answer, even though I hold the call for almost 3 hours. Then I tried the live chat and the result was even worse, I waited from 6 pm to midnight, no single person joined the chat. At my wit's end, I emailed the customer service with a little hope that they would reply the next day, but you already know the result. This is just ridiculous.

I had H2O wireless service for many years now as a customer and was happy with their service. I have 3 phone numbers for my family subscribed to their calling service plans. All of a sudden now I can't make any calls or receive any calls on one of the phone numbers. I am guessing it is the 3G connection issue which they did not notify or provide any solution. But now my family is without a phone and it is very important for us to keep connected during the day. So I called their customer service number provided on their website as 1-800-643-4926 and 1-800-562-3229. As soon as I press the option for talking to a service specialist the call just get cancelled automatically. That is a disrespect in my book.

I have been a long time customers and we have few lines with H2O and 2 of the lines out nowhere got disconnected, I have been trying to get hold of customer service via phone or chat for 3 days now and they hang up after a long wait and they stop the chat session after a long wait. I even sent an email and no reply. What is going on with this Company? Hope it is not going under.

My wife & I have been a customer of H2O for almost 3 years. In short my problem with H2O is: 1) I my mobile call service does not work. 2) I cannot get thru to H2O despite using all possible options. 3) I have no way to transfer my existing phone # to another carrier.

I have been so happy with my phone plan until recently. Now I don't receive calls and I cannot make them. My voicemail box is filling up and it's causing so much anxiety. With the change in 3g data to 5g, I have called 6 times to let them know my phone has been updated...still nothing has changed. I don't know if they're just lazy or stupid. It has been the most frustrating thing and I am probably going to switch to Mint Mobile which is cheaper and has better services. Not to mention I've called 4 time in the past 2 days and have been on hold for hours just for them to hang up on me. I cannot be dealing with this terrible service.

I have a 4G cell phone that was disconnected with money on my account and a working cell phone. I have tried numerous times to reach H2O and have waited for close to an hour on the phone or text service with no contacting H2O. Do no use this company. You can not depend on them.

My wife and I have been customers for several years. No problems until recently. Suddenly the 'unlimited' plan has some arbitrary limit, just as you read on the other reviews. Customer service says my wife's phone was 'data blocked permanently' for abuse. (Too many text messages.) Looking at her phone, she averages 24 text messages a day. Customer service says they are unable to unblock, but hey...she can still make and receive calls. Like so many others, we are leaving as soon as we get new sim cards from competitor. If you are thinking about H2O....something happened recently and they are chasing customers away almost intentionally. Before you send them any money....run away from this company, and run fast!

H2O Wireless told me that some phones would not work after 5G was put in service but they did not explain what to do to keep their service. My phone works with the new service. They turned off my service. I called them and they said sorry and turned it back on. A couple days later they turned it back off. I called them back today and they said I would have to buy a new SIM card. For what I pay they should have sent me a new card. Don't use this company.

Hey, I would advice anyone to avoid this network service. I have been using H2O for about 6years or more now, and suddenly my number gets blocked due to violation of the Unlimited Services Policy. I called to ask what exactly did I violate because I have been using my phone the same way for the past 8 years, and they could not come up with a specific reason other than saying my number is blocked. And to make this worse, this happened on my birthday when I am expected to receive birthday text messages. I paid my bills on time, I still have about 15GB of data, and now all that is blocked. They could not help me by transferring me to a technical rep who could address this situation. Now I am left stranded and have no choice but to transfer my number to another network provider.

I have been an H2O wireless customer for years and we have multiple lines with them. Recently we upgraded one of the numbers from a Pay as You Go plan to "unlimited" talk and text. Without any warning or notice, text messaging stopped working for that number. When we called customer service (assuming it was a technical issue), we were told all texts (and data) had been permanently suspended for excessive use despite having a so-called "unlimited" plan for voice and text. The phone has only be used for personal use consistent with their terms of service, specifically a teen group texting with friends, which was the reason we upgraded to unlimited in the first place. We talked to two different people who could not tell us what the definition of "excessive" was exactly, and who said there was no way to reactivate texts for that number. We were then told someone from a different customer service office would call us back during business hours.

Updated on 02/02/2022: It has been two weeks now and I still do not have message and data service in spite of being told that someone is looking into it, after complaining to attorney general's office. Please do something, this is very frustrating. I do not have a data plan while going out of my home, and H2O has not shown any resolution.

Updated on 01/20/2022: I contacted H2O again by phone today. Spoke with 2 representatives and the phone hung up. No callback. I still have no resolution from the review I submitted on here a few days ago. $270 is not a small amount of money for some and the fact that there is no follow through to return funds for a product I never received is quite upsetting. I was told that the order was just cancelled yesterday but then got a different answer from the next rep. I would like this problem escalated and fixed sooner than later. I have been dealing with miscommunication since mid December. Very bad business practice! I’m also still waiting for the company response from our last private message and nothing.

I called to ask for unlimited internet plan and their representative recommended the most expensive plan because it has hot spot that I can use for my family since I do not have Wi-Fi at home. So I agreed to the recommended plan but after 15 days the internet stops claiming that I have been using hotspot which was the whole point of paying that expensive plan. I call the customer service today and they did nothing and when I asked for a supervisor, they said they can not do that. So they tell you this plan is perfect for you with unlimited internet and hotspot but then they cut you off saying you have been using hotspot.

Updated on 01/25/2022: Previously posted a review of H20 cellular customer service and online chat response. It was amazing how they responded back in one day about my issue. Much impressed. the problem is when I responded back what I needed, they did not. Still waiting 8 days now. On the fence about switching, I did have a good experience with them after they reset my phone with the first issue in December 2021. It was a couple weeks of no internet when I left the house. I called and they were able to walk me through to get my internet back. Not sure if they are short handed, or just take weeks to respond.

I know that after 14 years and dumping them this month, I have earned enough street cred for this review. My dealings with them starting in 2018 have gone from difficult to impossible. For example: you cannot obtain your real account number without a multi-layer request and confirmation ending in a text message to your mobile number. Another example, they maintain no records of anything EXCEPT if you have made a payment transaction on one of their monthly plans. If you have a Minute Plan, they have no records. And, there are no records whatsoever of incoming or outgoing calls.

I've been with H2O for over 10 years now with 2 lines and have recommended them to everyone I talk to when cell service comes up but I can no longer do that and now regret doing so. The service has really gone downhill. The past year I can barely use my phone at home and it spends most of the time connected to a tower right around 2 miles away. Then this month after paying my bill I couldn't get any data at all. It took hours and multiple calls to support to get them to fix it on their system WHILE I'M AT WORK NEEDING IT TO CONTINUE. This last week I can no longer send or receive pictures in my text messages just out of the blue like the data issue this month and multiple calls to customer service who is always eager to lose connection with you and not call you back have not resolved the issue AGAIN WHILE AT WORK.

I can't text since Jan 3, 2021 because H20 Wireless says I "abuse" the system and that I did not abuse system. They said I used 4,000 in 4 days which is not true. They said the max is 7,000 per month. I have contacted H20 Wireless and they said they can't refund because they don't do refunds. I paid 6 month in advance because I didn't know this would come up. I joined H20 Wireless since 2016 and I never had a problem with text messages before till now January 2021. If they do not refund my month I will call my credit card for a "dispute" because they are "forcing" me to leave and I can't use my services at all. I have to find another wireless provider before Jan 29, 2022 because that is the last day of my service with H20 Wireless.

Have been an H2O customer for years. With good service I recently wanted to add a line. Two emails went unanswered. I called to order SIM and spent 1 1/2 hours on hold and talking with agent who was hard to understand. He told me he had a problem with the debit card I gave him and requested another form of payment and told me he had system troubles that he would send the SIM card free. After the phone call I checked the debit card. It was charged 4 times. My credit card was charged six times. I do not think another hour and half to resolve this issue is worth the 20.00. I’m ready to switch servers.

Ordered 2 SIM card on 11/24/2021. Never received them from FedEx due to address error. Contacted H2O to contact fedex. They would not. The SIM cards were returned to H2O Wireless on 12/13/2021. I was told I would receive my refund in 2 to 24 hours then 3-5 business days, I never received anything. I call and get hung up on. This company needs to be shut down for stealing. I have all my receipts and everything. Order return tracking number and all. These foreign people are scammers. DO NOT BUY ANYTHING FROM

Have an issue with my port/in number request so I tried calling and chatting for a week every day, no response to the chat even when you wait hours or even days, phone calls are being answered at all after waiting for hours on each call.

I have been a customers for years. Today they suspended my account telling me I only use my phone for texting... Now they refuse to even give me the account number to transfer my number. They took a payment of 28.54 on Dec 7 and suspended my service with 6 gb and unlimited texts and calls.. Saying I have used my service only for texts. So what.. I need to report to H2O how I use my plan.. I have reported them to Federal Trade Commission.. I have never heard anywhere to have your service suspended c I need to make equal number of calls and use their internet.. I use wifi and WhatsApp for that. It's outrageous.. I cannot even get my account number as it takes ages.

Hi. Per the referral policy for rewards program, I referred a friend and he activated the H2O wireless services. I did not get the reward point after lapse of 19 days. The policy says "when your friend activates the wireless services, the points will be updated in 1-5 business days. I called the customer care. They say, "We do not have any record for referral and the purchase of SIM card." They say they do not have any record that the SIM was ordered and supplied on H2O wireless system. When I confirmed and verified the purchase date, exact price and card used for purchase, they said, "It does not match our records," whereas they already said, "Your account does not show any order history." So friends, please do not refer anyone to H2O wireless, it's a scam to attract customer by false promises.

My line with H2O has been active since 2016. It is a backup which I seldom use. All seemed to go well and the account balance continually built up to over 400 dollars; then auto recharge failed on the H2o end (my bank card was charged, however). It appears H2o have an unstated limit on how high the account balance can be. The chat team was able to bring my line back with a fresh charge to my bank card – but the previously built up balance seems to be lost forever. No complaints about either the chat person or the customer service phone person I then spoke to – they did what they could for me, given the H2o system. May not affect many customers, but something to be aware of, though.

Had a horrible experience. My data all of a sudden stopped working one day, went to call over 20 times in the span of a week. At the end of it all they said my number was suspended to “abuse.” When asked about what kind of abuse, I was told it was due to marketing instead of personal. This is a lie, because I only use the number to call family. I asked for more information and the only reply I got was “it is in our terms and conditions.” Asked for a clear outline and they only repeated the former. Then they promptly hung up on me before I could finish talking. Never again.

I purchased unlimited talk, text and Data. I have had this horrible service for 4 months. Today I made a payment on my account and a hour later they suspended all my data. Can’t text. Get on the internet. Nothing. When I call to see why they said the system blocked me for massive text and internet use. Now I pay 62 a month unlimited data. I was told they couldn’t fix it and they couldn’t provide me with my account number to switch my service out. I’m sick with Covid and it’s unfortunate I can’t use my phone to reach my love ones. This is just a fraudulent service. I don’t understand what’s taking Consumer Affairs or BBB so long to shut fraud down.

Purchased 15 GB data plan, ONLY got 6 GB data. In addition, I cannot make international calls to China as I should be able to. Spoke to 5 different representatives, email them 3 times, still can resolve. Trying to reach a supervisor and request a refund, and representative hang up on me. Absolutely not acceptable at any point whatsoever.

I missed due date for payments and asked if they could recover my balance, they said no because it was "more than a month". It sure was not. This was plain false excuse. The negative review is not because they did not recover it, but because they lied, which shows what is this business about.

I signed up for $10.00 per month plan. I got my credit card statement and I was billed $10.00 for 5 weeks in a row, they refused to refund. Also had to call twice to cancel my account. Lack of English speaking representatives didn't help much.

First of all the first day I tried to contact customer support I literally waited for over a hour and got no response. I also tried over the phone, but when they told me that they would add a 3 dollar convenience fee to activate the account because the website wouldn't take my cards I was not paying more. The lady not her fault was not fully bilingual and she did not really comprehend my questions. This is on the staff that hired her, I do not blame her at all.

I bought a phone and a plan with H2O wireless a while ago. All went well until I found out the unlimited plan I had purchased was not unlimited (after using the plan for an hour my international call to France dropped). I call them, they explained why, I was like ok no problem. I will use skype or messenger via the internet to contact my family like I was doing before on my previous plan (wonderful true unlimited plan I had, went back to them of course after), using the internet was impossible it turned out because then I found out my data was not unlimited either (what does unlimited mean to H2O?).

I have three lines. One of my number had a problem with hotspot so I called them for help and they told me that I can't have hotspot with plan less than $60 so I told them that the hotspot is working just fine on my other two iPhone and my plan is $40 each so they told me “thank you for the information. I'll have this features turned off in 1 to 24 hours.” So instead of helping me they turned off my hotspot off on my other two lines. HOW STUPID IS THAT? Of course I'm moving to Mint Mobile at the end of the month.... It was the most stupid customer service chat ever.

The worst experience ever!! I’ve been a loyal customer with H2O for years. This was my first time that I asked for help and ended up with full disappointment with their service. I needed a hotspot so bad since I had go out of town so I called and paid for the hotspot without even knowing whether it’s gonna support my carrier or not, also the person on the phone never even asked me to give it a try first. Later, when I couldn’t connect I called to resolved this issue and the person in customer service said it’s not possible to get my phone connected to other devices. Then I simply asked for my refund of $60.00 that I paid and none of them were willing to help or adjust my refund with any credit. Plus, they were trying to put the blame on me instead of saying that the data have been used showing in their system.

I ordered a new phone and an H2O wireless sim card came with it. I got all excited when I saw I could switch and save. AND I'd get an additional 50% off my first month. When I went to go get everything set up and entered in my credit card info, I was agreeing to pay a "Grand Total" of $15.45. I go into my account to see they decided to charge me $27.74 when I called, the woman could not speak English to a level which I could understand, she kept putting me on hold and kept telling me there were no supervisors available. I call back just to be put on hold again, in fact, I am STILL on hold and it has been over 10 minutes for her to just "check" my account. This is all scam tactics. Beware.

Garbage, my iPhone worked good for about 4 days then they took all my data away. This is after I purchased the largest unlimited plan they provide. Now my phone does nothing but make calls and text. iPhone is useless w/ this service.

I live in an area that has sketchy cell signal strength. I was using T-Mobile and it would drop calls constantly. I researched H2O Wireless and took the time to chat with a rep about wanting to test the service and see if it was any better than what I had (T-mobile). I SPECIFICALLY asked if the month was refundable if the service was not working out. Well... It didn't and wouldn't you know it when I ported out to Verizon 2 days later and asked for a refund the said "H2o is a prepaid service. There are no refunds or transfers in cash or credit." Keep that in mind. If you are trying to find out if AT&T's network will work for you, or just be willing to throw away the money you spend trying it.

I signed up for the premium plan, but there was an issue getting the hotspot setup. I called about 10 times now (having lost count) and they can't fix it. Half the time they just put me on hold and then hang up. After talking with their sales rep and being told my phone model would work, I can only say this was a total rip off. Don't waste your time.

H20 is the worst ever!!! I wish I could give negative number in stars, It's a SCAM and they need to be held accountable and be put out of business. I had an issue with my brand new phone sending pictures and group text. They told me the phone was bad. I got another and same problem occurred. Over 25 phone calls to customer service in the course of two weeks. Countless time wasted talking to these MORONS. Very difficult understanding what they are saying. Then they tell you they will need to disconnect the call to make adjustments on their end and that they will call back and guess what??? THEY NEVER DO!!! Can you believe it? They just leave you hanging. Horrible, horrible, horrible. STAY AWAY FROM H20 wireless you're better off with two tin cans tied to a string.

Worst service ever. There is no worst word to say than its the worst. My advice to anyone is never go with them. The service is sucks and the staff when you call customer service doesn’t even care. Please please please don’t get service with them.

H2O has been great. Good price on plans, wish they had more data for the price but you do have an option to refill data during your plan. Also love that it is AT&T so calls are good. Would recommend to family and friends for sure.

I brought H2O sim card from Best Buy and transferred my number from Sprint to H2o. Transfer the number happened very fast. Next day I realize that I am not getting any incoming calls and text message but I can make calls and text message. I opened the ticket. No response in a week. I called the customer service couple of times but they handled in unprofessional way. Switch to Airplane mode, Don't disturb turn off/on. At last they came up it is tower issue and they are working on it. Just now I called and they said signal problem and ask me to wait and never attend the call. Totally disappointed. Unprofessional people managing the phone network.

Poor signal, throttling, ongoing problem for 18+ months. Back in 2016-17 the service was okay, but over the past 2 years our phones have barely functioned due to poor QOS and weak/zero signal reception in numerous cities... this has been an ongoing problem with 4 different phones and sims. The bottom line is, ATT/H2O is not providing the service as agreed and throttling signal power down to the point where even local calls cannot be made or received. TOTAL RIP-OFF.

I ordered H2O sim and wanted to use my number from Sprint. I got the sim card and the sim card comes in a pack which say ACTfast activation. I opened the pack and activated the sim so I can call customer service to port in or transfer my number from my previous carrier which is sprint. They said I already activated sim with H2O new number and they cannot port in new number. After talking to 2-3 assocaite they said they can port in but I have to buy another sim card. Now I have to go to store and buy another sim card and pay couple of extra dollor to use H2O service. The worst customer service ever!!!!

Every time I come back from a weeklong trip to Europe, I can’t make international calls anymore. I always get a message that "I don’t have enough funds in my account to make this call.“ However my account is in good standing and the validity is also okay. Last time when I called the helpline it took me 3 hours on the phone to get the problem fixed. This time I complained via email with customer service. One week later I haven’t even got an answer yet. If I could give zero stars I would have done so.

I've been using H2O for over 4 years now. I started using it because it was cheap, and had unlimited calls/texts and plenty data. I was disappointed that I couldn't do group messages or send/receive picture messages or use wifi calling, or many other features. But I was okay with it because of how cheap it was. But recently I've constantly been having problems with their coverage. I live in a big city in the US, and couldn't get any signal at home for several days last month. It got fixed (or seemed to be fixed) after 3 days. Now I get full bars at home, but can't receive or make phone calls. It's been a problem for a week now. Not having wifi calling AND not being able to receive/make phone calls, that is just unacceptable.

I have been with them for over 6years. For under 30dollars a month I can't complain too much. I have free text messages overseas and 20 free minutes of overseas calling. Plus 3gb free everything else. I don't care for somethings. But hey for the money you can't find anyone else that comes close to this. What I get would easily cost 100 dollars a month.

Before I decided to choose H2O, I verified that my phone would work with their SIM card and service. They said it would work, you know, the stupid little congratulations, your IME is compatible. Had to pay for the SIM card, received it. Worked on it for SIX DAYS, back and forth with the company who continued to lay the blame on Boost saying that my phone was locked, which it isn't. It's been unlocked for over a year. On my last chat session with the company I was told to go to one of their retailers and BUY A NEW PHONE that would work with their SIM card. Seriously!!! During those six days I was either on chat support or I would sometimes call. Don't call!!! You will not understand a bloody word that is said. Stay away from this company!

I've contract the company for my son and in two hours he spent the $10 we put in the account because they charged us the income phones (from our phone to his) and the data's. It was a swindle!!! Never again! And they don't want to refund us the money...Please don't go with this company! Awful and disgusting how they treated us.

I bought an H2O SIM card at a Best Buy and followed the instructions for phone setup. Early on you enter the SIM number. I got to the end of the procedure where they assign a phone number and was then bumped to an agent who said the card was "disconnected" and I would have to go back to the store and get another. From another agent I finally found out that the cards EXPIRE after 1 year on the shelf. There is no "activate by" date on the package, so there is no way I could tell if the next card would work. Summary: SIM cards have a lifetime, no clue on the package, go through whole signup before they tell you it won't work, and then the explanation is inaccurate. The process is beyond stupid. I finally went with AT&T. Maxims: you get what you pay for, and you do everything twice.

Been using H20 for 3 years. Only now have I found out that I have been cheated on. I bought the "1GB" plan which they write in huge print, but I realized I am only getting 500 MB (in tiny print on the very top). Don't be fooled. Terrible customer service who keeps talking about their promotions for new customers and can't answer any questions. Slow to reply back and the only result is you will be frustrated. This is a whole scam and company doesn't provide what they promise customers. DON'T USE THIS.

I wish I could give 0 stars. A company that doesn't honor their promises and falsely advertises shouldn't be allowed to operate. Like others have said, don't be fooled by H2O's false advertising. I referred a friend based on the text msg. I received from them and based on what I read on their website. I believed they would do what they said: "h2o: Refer a Friend to get $30 for you & $30 for them when they activate with h2o! Visit http://bit.(remainder of url removed by me for security purposes) or Call 1-800-643-4926. Text STOP to Opt-Out."

I've used H2O for almost 4 year. They were cheap when I started using. They have good signal and I didn't have problems not having service in most places. However, you can't send or receive group texts. You can't send or receive MMS and you can't use a personal hotspot. Also you have a limit of how long your texts can be. So, their services are limited. You never know about that until you send a picture to your friend and it's never sent. Or when you friend sends you a group text and you never receive.

Won't ever use or refer anyone to H2O ever. Their customer service is a big negative. Can't understand any of them. In order to switch from them to a new provider you have to give them 3 phone #s you use for identity, then get drilled why you want the account number and pin number, then when you do switch they will take forever to port your phone number over, and we did a service plan after 3 months. It drops down the gigs but when it did the wifi got shut off also so back to store to get it on and get charged a fee for that. No more.

We've been with H2O Wireless about a year now. I've been dealing with them 3rd party and would say they are comparable to AT&T (and work off my AT&T signal booster). We are very happy with the service. Our 3rd party wasn't keeping up their end of the deal with autopay so now we deal with them directly and we are saving $16 a month, which isn't much but adds up! I called customer service about a charge I accidentally made and they are fixing it. The customer service was good and they were very helpful and also, I loved their privacy feature of their credit card usage. I've very satisfied and happy to be an "official" H2O Wireless customer! I recommend them to lots of people when they ask us who we have. Now, husband and I aren't data users so we just use Wi-Fi or do without. So I can't speak of the data capabilities. Glad to find a good company.

I've had H20 wireless for several months now and my only complaint is that on occasion I've not received calls. I've tested this and this is the first service provider that has had this issue, on the other hand the price is unbeatable in comparison to other providers. I switched from Straight Talk which was charging me 45 dollars a month for what appears to be the same service. I joined during a promotion to get the first month free, I received my free month and am impressed enough with the service that I'm paying for a second line so a friend of mine will test it out. Is it quality like Verizon? No, it's budget service and the price is right.

H2O wireless is complete rip off. I bought their card and plan believing their advertisement of 50% off for first month but got fooled. They do not honor their promises. Worst service I have seen. Please do not waste your money on them. The service does not work at all and they overcharge always.

I have been with H2O for about 2-3 years now. The quality of the cellular service is what I experienced using ATT. The data works as expected too. This service has turned out to be solid value for money. If you are shopping around, I read many reviews of frustrate customers (particularly of late as of June 2019). I use auto-pay. I have not had to cancel so cannot attest to that experience. However, I was charged twice in the very beginning for a good reason (I was confused about how to activate and somehow created two accounts). I received a credit in a timely manner (within 1-2 weeks).

This company disgusts me. I signed up for their prepaid plan only because of the international calling. Sometime around September last year (2018) it stopped working. I contacted numerous people and I keep getting the same nonsense response that I have no credit because it has been used up but I had never made any international calls during this time period. When I inquired, the calls were made to countries and to people who I don't know. None of those numbers are in my call history or my contact list.

1 week no internet access at all. Nothing, days later and many calls they finally realized I have been with them so long my sim card doesn't work with the new software they added. Was told I was getting a new sim card shipped out next day air, next day came and nothing. Called back only to be told they are processing my order and it would be 2-3 days to process then 3-5 shipping, so that'll be 2 weeks no service. Needless to say I cancelled my service and will find one that works.

The customer service is not good handling refunds for the duplicate charges. There is no way that they can refund the duplicate charge. If you need to get your money back, you need to follow up many times and call them on the next recharge day to apply the money back to your account. First the customer support person told me that it will be refunded back to my account, but it didnt happen. When I contacted them back, it was advised to call them back on next recharge day so that they can apply the money back. I wasted 2 hrs on chat for this already and I am not sure when this will be resolved.

It's the second time that I got a H2O wireless prepaid SIM card. I already had some issues with getting the data included in a special offer last year. But this time I had major issues, that could not be solved but the support team. I booked a plan that included one free month and doubled data volume for the first two recharges. First I didn't get the data volume for the free month and after claiming this, it seems like I'm now not eligible anymore to get the doubled data for my first recharge. The support explained that by stating several transactions that I can't find in my transaction history. I have had enough trouble with this provider, will look for another one.

The reason why I switched to H2O Wireless back in 2013 was the $20 included "FREE" International calls per month. I have not really counted on those international calls a lot as I was using social media to get in touch with the loved ones back in Morocco. But, the plan worked as it should for years, until the past two months when I have trouble getting connected to any number in Morocco. So, today I have chatted with their customer support, and the guy was trying to tell me that they are having technical issues with Moroccan carriers, then when he knew that I have caught up to his lies he told me that Morocco is not included in the authorized countries (which is another lie, as I have stated before, Morocco was in the list and successfully was able to make numerous phone calls over the years). They lie, lie and lie, and will change your service package and take your money without even bothering to let the customer know.

I'm going to make this review very short compared to the last one I sent. I don't receive all the data that I pay for. My roommate has the same issue. Long story short over the course of 3 phone calls by 3 people (myself, my roommate and the owner of the store where I refill at) and speaking to at least 4 separate agents, agent 1 just repeated the same thing over and over refusing to do anything but read the plans to me. Agent 2 a supervisor said that I shut off my own data with a data limiter and said this repeatedly even though I assured him that I did not.

Bad company, very bad customer service. I was planning to buy 4 lines for my family and me. Finally I decided to try one line for my son. Since I bought it, I’m not able to send text messages (even if it is just one word) to many numbers. I called them 5 times because I was unable to send text messages. Each time I was spending about 45 to 60 minutes with their representatives or technical support, they didn’t solve my Problem and each time I had to repeat the story and they were telling me same thing (someone will call me back within 24-48 hours), no one called me back. I called to file a complaint. Their representative told me he will do it for me and the supervisor will call 24-48 h, nobody called back. I’m still having the same problem. This company looks like they just need your money but don’t care of their clients.

I have used H20 Wireless for years and had been satisfied with the service compared to what I pay per month. However, my service has been turned off and I'm on AUTOPAY. They debited my account on April 12 (as usual) and this morning my service was off! I've called customer service and no answer -- just a message that they'll call me back. I opened a live chat and no one has responded after 30 minutes!!! I will dispute the charge on my credit card and go to another company ASAP.

Terrible company. Avoid at all cost. This company runs a scam. Background: I use my mobile phone very little, only for emergencies or when traveling. Voice and text only. I keep the data turned off. I usually recharge in $10 increments, which usually lasts me 2 or 3 months. 1) My most recent problem (March 2019): On my last recharge, I requested a $10 recharge. H2O billed my credit card $100, and gave me $100 worth of minutes. I will never use all these minutes before they expire. H2O Customer Service will not acknowledge their error, and will not issue a refund. They say the "terms of service" agreement does not allow refunds.

Purchased the $35 starter kit at Rite Aid. It includes $30 worth of airtime and 1GB of LTE data for 1 month. Activating the SIM card using the ActFast code was easy, and after about 10 minutes I got the H2O signal and a phone number. Added the airtime with the rub-off PIN, which worked fine, but I couldn't connect to the internet because the network settings on the iPhone need to be configured for this card. This works automatically with all other cards I've used. Ok, I finally received the configuration link from H2O, as per the instructions that I found online. This is not mentioned on the instruction sheet that comes with the card. I clicked on the link, and it did not work. It just said 'Link expired'.

I have used your service for 6 years, it is good however message was delivered failure sometime. I just think it is ok for me. And the international call is not good too. Sometime the network is not good too.

Please be aware of H2O Refer a friend program. You will not receive any promotion. This is fraud company. Here is my experience: I did not pay attention on consumer report before ordering. They will attract you by sending promotion you get $30 and friend get $30. When I was referred by a friend and I applied coupon code activated and ported my no. from AT&T. I did not see credit in my account it suppose as from website you should receive credit immediately.

February of 2019 I switched to H2O through a friend who referred me. Ever since I’m trying to get the points that was the referral program’s promise “get $30 - your friend gets $30 when you switch”. I switched from another carrier. No points ever showed up on my account. Or on my friend’s account. It’s a trivial issue I know but I’m still annoyed by it as I don’t like misleading advertising. So zero points after nearly two months. I have talked to several customer service reps since then and they always promise the same saying the issue will be resolved within 2 to 24 hours. It’s been nearly two months and I keep calling back and there is no way to talk to a supervisor. I also have to explain the issue to each and every new rep I talk to as they don’t seem to keep track of my calls and complaints. They don’t call back either when they say they would.

I have used T-Mobile for about 6 years; however, the reception was never very good. This year, I decided to try H2O wireless based on positive reviews from other people. I found out very quickly after popping in the SIM card and activating it that these people that gave me positive statements about H2O were right! H2O's wireless service is excellent! 4G LTE works perfectly, my texts get sent out without a delay in sending it and making calls are no hassle at all. My only complaint with H2O is that when you first activate the card, you need to add a new APN in order for your 4G LTE to work properly. To get the information needed to add the new APN, you must call the H2O customer service. Otherwise, the service is amazing, the representatives are friendly and I am glad that I chose H2O!

Before my husband and I switched to H2O, we made sure that they have international call and Morocco was on the list. Three days ago and since my dad is in coma and I tried to call my family, I couldn't make a phone call. I tried my husband phone as well but it didn't work. I waited for the second day and that was no international service. When I called the customer service, he told me that they have a problem of satellite and they don't know how long it will get the service back.

I have 3 numbers with H2O Wireless for some time and following are the major flaws/issues with this company gouging customers off of their prepaid (pay as you go or monthly plans). 1) Customer service is the worst I have experienced over several phone calls made over period of time. They are liars, incompetent and will not transfer to supervisors or billing dept when they can't resolve issues. 2) Customer service will disconnect your phone once you insists on supervisor/manager. 3) Customer service individuals lack IQ of even 50.

Today I realized my data is complete. SO thought of charging 40$ instead of 20$ and by mistake I used a wrong card and declined. When I tried to call home to get my wife's card the phone was already out of balance. Then I came home and did with a new card. When I called the customer service, they said this is their company policy. I am surprised to see this kind of policy where they take away their own customer's money like a loot. They are not supposed to wipe out the balance until the card goes through and new balance is available for their customer. This is like they are looting customer's money. My previous balance was valid till Mar 18th.

My personal experience was just grabbing a new H20 sim card and popping it into my smartphone. Well, not really- calling and text worked, but data didn't, because their default network settings weren't correct. I had to search for alternate network configurations, test out a few to see if it worked, and it took me about half an hour to do it. Now, everything works perfectly.

My husband and I switched over to H2O wireless last month. I did not have data or SMS services (even though I had full bars of service) for the first week and called the tech department several times but none of the representatives I spoke to were helpful. Every single representative offered the SAME advice (which clearly didn't work) and one of them started to get aggressive with me when I (very nicely) asked him if there was something else I could try because the solution they were offering wasn't working. I ended up resolving the issue on my own using a YouTube video. Also they don't seem to ever record notes on my account because I had to explain my situation to EVERY SINGLE ONE of the 12+ representatives I've spoken to.

I purchased Multi Line service, one for me and one for my wife and then I received the package of SIM cards by mail after 5 days and then I called the customer service to activate the SIM cards and transfer our no. to the new SIM cards. So they start the process and ask me to provide them with account no. and PIN no. which I did, then they told me 24h for activation, which in my previous company took 5 min! Then nothing happened the whole day. Next day I called them back to check the status of activation, the thing is every time you call you should tell the story and explain the issue, at that moment the customer service told me the account no. was wrong and that's why the activation did not take place. So I gave him again the account no. and same thing. He told me to wait 24h for activation

I have been an H2O customer for three years now, while yes their service is still limited and they do not offer MMS or hotspot, the reliability of the product is good. I have no issues when I ask for help, my call is answered quickly and the staff has been helpful.

I have a brand new Pixel 2. It's a GSM phone and it's unlocked. Now before I say what happened I will mention I found APN settings that make the LTE and 4G work. But I have seen responses from H2O telling people that their device wasn't compatible because they haven't made automatic APN settings that you can just be messaged over MMS. Then I checked so called other phones that aren't compatible like the Nexus 5X.

I tried to buy a monthly data plan for $30. At the same time I had 500 bonus points which is equivalent to 5 dollars. However, their site was not working - the field where you need to enter a credit card number was not active. I called two days for support and the only thing I was offered was to buy a plan over the phone. And if you do this through the operator, then you need to pay extra 3$. Through the machine on the phone it also did not work. Automatic answered that my card is not valid. Finally I paid for the plan thru operator with same credit card, because I did not have time to order a SIM card from another operator. And the ridiculous thing is that it works the same way as 3G and slower than my Wi-Fi in the hotel Extended Stay America and there it is really very slow.

I was told by an "expert" to switch to H2O and stupidly took his advice. I signed up for a family plan with 4 sim cards. Some of my family did some research and said no thanks. So we used 2 sims and that was a problem for H2O. I had to buy another sim because the other sim cards were spoken for. Their service people are not US and difficult to understand, and I listened very hard. I got to a certain point and had to be handed over to someone with more capabilities. I was told they would do something to help me and when I followed his directions it didn't work. I called back and the next person in that position said he couldn't do that. After about 1 week of fooling with this nonsense I moved. It went smoothly.

If I'm not connected to WiFi I generally don't get to use data. Phone works fine. Data doesn't work. I've called tech support but the people I deal with are in a foreign country and I can't understand their English. I'm just about done with H2O Wireless.

Place a order for SIM card and never got it, try contact customer service they didn’t help me. Worse customer service ever, even offered a refund. They have to offer good customer service at least, very disappointed.

The SIM turned out to be defective. I didn't find out till I got to a H2O dealer. All the emails I sent and calls I made to H2O were useless: nobody helped me. All I got were automated emails giving me the runaround. Their customer service is the worst I've ever experienced. I had since switched to another carrier. Meanwhile, H2O never even followed up after I failed to activate my phone.

I like how quickly they are and good service. I will always tell my family and friends for this perfect service. Good price and easy setup and perfect customer service and not time for anything. Super fast service all the way.

I buy a phone (order date is 11/12/2018) (order by PCE-55555) with $20 plan. I received the phone but I am waiting the plan. I want to be refund the plan. I don't have any response. Who can I do? Where can I put a claim?

I have returned the SIM card, but I put another package with the return package together by mistake. I want to get back my package. I have contacted you many times, but I don't get any replies. And I have not received my refund.

I had problems getting my data configuration doing self configuration so I called customer support. The guy was very rude and in a hurry to get me off the line. After configuration didn't work he said he would put in an order for tech support to give me a call, I NEVER RECEIVED A CALL. I call the next day to get information on how to return the phone since it wasn't working properly. I was told that I could not return it because of data issues since I was able to talk on it, I tried explaining to her that I hadn't had the phone 14 day and she said she did not know but she didn't think I could return it, but her supervisor would ask if I could return it and give me a call, NEVER GOT A CALL.

I recharged my mobile on 25th Nov. for 20$ unlimited calls and 500 MB internet, since my internet MB is over, I wanted to inquire how to recharge for data only on 7th December and dialed customer care, I pressed operator option No, after that I heard recorded voice and asked me to click, my plan, I might have pressed wrong number, when I wanted to rectify it, I heard a recorded statement, saying they changed my plan and there is no balance left now, to even call. Actually my plan lasts until 22nd December. To check I dialed another number, but I got a recorded reply. NO Balance.

I bought the 3in1 sim card and an inexpensive minutes/text/data plan, only to find out after many days of trying to activate the sim card that my phone was not compatible with their service. I didn't see anywhere on the packaging or on the website that this could be a problem. When I asked to reimbursed because I wasn't at all able to use the service I was told it was not possible to be reimbursed because the refund department refused it. Make sure if you buy this to check that your phone is compatible and don't expect a refund!

The issue is now resolved. Hopefully the resolution time gets better going forward and customer representatives can provide more concrete and confident updates.

I bought one of the LG phones H2O sells. Had problems with sound, ringtone, etc., but customer support admitted they know nothing about phones. I suggested they shouldn't sell phones if they are unable to support them, and they hung up my call. Please don't buy products from H2O Wireless.

I recently purchased a SIM card through Amazon and just tried to activate it online on your website only to be told that that ActFast AND SIM card number had already been used. What the... The card was brand new and in the original packaging. So, apparently, I have a SIM card that's useless. What am I suppose to do? Also, the customer service line and phone tree is atrocious. It took a number of calls this evening to finally guess the right sequence of numbers to get to a live person only to hear the lovely recorded message that customer service was closed. Lovely... Can H2O Wireless make this right and provide me with a SIM card that can be activated, please?

The personal hotspot doesn't work on my phone, which is an iPhone. I read that other people had the same issue with iPhones - maybe it works on other kinds of phones. I also had to install something in order to get the data to work, but now it is working fine.

Everything is good. But when I first get the phone had a little trouble to install, the instruction picture does not match the real phone. Anyway later, I fixed. It is better you install everything ready to go, only need active it. People like me may feel better, not stupid. Thank you anyway.

My only real complaint about H2O is the lack of MMS with iPhones. The price keeps me with H2O but I would be willing to pay a little more the MMS. The communication with porting my number was subpar and took lots of painful phone calls.

This is the worst device and service I've received ever. I was looking for cheap service and I got the cheapest. It's glacially slow but usable for about 2 days. Then you the rest of the month not being able to do more than text.

In my neighborhood the reception is very poor. I had the same experience with AT&T. H2O supposedly "operates" on the same wireless network, so what did I expect, a little better service than what I am getting. Customer service is poor.

Very happy with the service. Cheaper than Boost Mobile for pay-as-you-go and fewer dropped calls. Also, love the phone I have, beeps every ten minutes so I know I have a missed call, text or message. Will continue with this service as long as you offer this service. Have recommended it to people!

I have called your company a very good amount of times in the past three years and I think I know you relatively well. Things to improve: 1) I don't like that you keep giving new customers double the amount of Internet (even if it is for a few months), but you don't reward your old customers. I would feel that you care more about me if you reward my loyalty. Otherwise, you might lose people like me who have spent around three years with you paying you every month and now a new customer joins in and gets DOUBLE the amount of Internet? I don't care if it is for three months. If you want to be competitive you need to offer a better service or you will be losing loyal customers.

International calling issue has not been resolved in the past 2 months after multiple complaints and launching an international ticket. Sim converts the number to California number and I use accession number and the country code. The supervisor has also not resolved the issue and it's highly regretful to get such disappointing customer service.

Good morning I am an Italian Officer working here with NATO. I was told internet connection in US is terrific, but unlikely it is not my case. My wife and I got a really poor connection, whats-more I cannot send any image on texted messages and sometimes messages do not reach the person I have sent it. This cause a lot of problem, like missed appointments and so on so forth. Also it is unclear on your website how to modify a contract. For instance I bought my wife another sim card with a different company in order to have at least one mobile in use, and would try to have a single contract with you instead of the one at 50$ (cancelling my wife) to switch to a 30$ per month and figure out if like that my phone will work properly. Thank you for any help you may provide.

I ordered a H2O sim card in August 2018 but until now it has not arrived yet. The customer service staff asked me to contact USPS, and USPS asked me to contact H2O. You should have responsible with your customers. I am so disappointed with you and will recommend all my friends not using your products.

The international call is the main reasons I need the line as an int'l student who needs to connect with family at home. The receiver do not always hear me while I am hearing them. Sometime artificial rowdiness, among others.

Lie about getting TEXT service for iPhone users, they say they would work to get the setting for the iphone to be able to send and receive text messages, but nothing since they open for business, so I don't recommend H2O service to anyone who has iPhone devices. It is really frustrating.