H2O Wireless Reviews

When I moved from to Mineville, NY, in the Adirondacks in September 2022, the service worked extremely poorly there. I only discovered one position I could stand in to be able to talk on the phone more or less reliably, on my driveway, but if I even moved as much as a foot or two from that position I could no longer be heard. I often had to talk in the rain. (A position at one of my windows only worked sometimes.) Elsewhere I could not be heard and most of the time my phone would not even ring. (SMS at least worked in general at my windows.) Note that where I live AT&T's coverage maps showed full coverage around my house of 4G LTE. I have an iPhone 7 that works on 4G. This has caused me so many problems.

My elderly father has used h2o prepaid for years. Rarely a problem. Then came the big "3G shutdown". My father was now without his emergency phone. I went to h2o's website and ordered him a new flip phone. It arrives 10 days later. I went to activate it and it doesnt work. After HOURS on the phone with customer service and just as long on their online chat, nobody can get the phone to work. He will email me a return label and I can send it back. OK, crap happens.... Well here is where the pain started. They didn't send a label. I call and go through ALL of this again. No problem, they will email me a label.

Bought a phone with a discount and a $60 plan after asking agents how many months I have to keep the $60 plan. On the phone and on chat, every agent told me after 1st month I can switch the plan. However, now they don't allow it. Emailed captured proof from the chat, no response. Now they telling me to keep the $60 plan for 24 months. The Sales Agreement said to remain an H2O customer for 24 months, not with a $60 plan for 24 months. Worst customer service. They all said something else each time I called, hung up on me, or said things in very offensive ways. The supervisor (Frank, ID #**) hung up on me twice.

I tried to transfer my phone number to H20 after paying for the SIM Starter Kit. I received an email saying the number was asked to be transferred from my old phone company. It would take around 24 hours. One month after, still waiting. I sent an email to H20 asking for help, just in case I had misunderstood the process of transferring and I was missing something to do. No response from H20. I have decided to stay with the old phone company. At least, they respond the customer. I just regret the money I spent for the useless SIM Starter Kit. Miserable company.

I paid my bill on the first of the month and they charged me 55 dollars and 63 dollars. They lied like I was going to refund me and after 5 days no refund. It's the 18th now and no refund. Now I'm out on the street. I'm on a set income. They saying I had used my money up in Data. I've been in the hospital on their wifi so I know they are lying so I'm about to cancel my card and open a fraud charge on them.

Hello, my phone carrier H2O took 155.77 dollars from my account without my authorization in Sep 2022. I called them to return the money but they were very reluctant to do so. So, I called my credit card and report it as a fraud. I won the dispute. Then, I did not use my phone for a while but when I wanted to use it, I found out that my SIM card is inactive. I called them and they told me to "return the money to them if I need my phone number again". The customer services were literally yelling at me to return the money. I did not buy anything and I did not authorize any money to them. User's recommendation: Please do not work with them and cancel your enroll in auto pay.

They activated a phone I have never owned on my account. This deactivated my sim card. It took multiple calls to figure this out. The troubleshooting was so bad, one guy only had me turn the phone off and back on, another told me my phone wasn't compatible with the network. The 4g phone I have been using for 2 years on the network. The same type of phone my son has on that network that I was talking to them on, bought at the same place at the same time and activated on their network the same day. 4 times tech was supposed to call back and didn't. Finally someone got me to a supervisor and they found the problem. Took 2 more calls to get the new SIM activated because the first guy of course said tech would call me back. They are only crediting 15 days of the 3 weeks I lost that I paid for.

I'm a fairly new H20 customer. A few days ago, my text messages stopped working. Waited in chat for almost half an hour, no representative to be found. Had to call, got it all straightened out. Got in chat the next day to find out why my phone wasn't getting 5G service, After waiting in chat for over 30 minutes, I had a representative tell me that 5G and 4G LTE are the same thing. Which isn't true. Ended up calling in again and was told to take my phone to a phone store. (It's a brand new 5G phone). Bottom line, I wasted over four hours in two days dealing with their customer service department. Still no 5G. Still no help. Was never offered any sort of compensation for my time. (It's not a customers responsibility to spend hours trying to fix something that's not their fault.) Stay away from H20 wireless, try one of the other ATT MVNOs instead.

After 8 years of incident-free H2O Wireless service, with 4-1/2 years of AutoPay, I cancelled AutoPay on 11/12 after finding excess charges without consistent email notifications after 3/25/22. AutoPay had charged my $10 Pay-As-You-Go account $9 + taxes and fees every 90 days, my account Remaining Balance has been over $100 in 2022, so my 2022 transaction history should now show three payments (3/25, 6/23, 9/21). My 2022 transaction history shows 10 payments (listed below), 8 payments were charged each Wednesday from 9/21 to 11/09, 11/09/23 is last day of service as of today. I received AutoPay email notifications on 6/1/22, 9/14/22.

I've called into H20 customer service 3 times yesterday to find out what's going on with my Data. None of the reps can assist me. My MMS was working just fine, then it stopped. I've tried everything I've read on Google to Rectify the issue myself but to no avail...

Similar to what others have stated, same sad experience here. Service used to work fine (two lines for my kids) for years, then H2O broke it sometime in first half of 2022. It's been a circus trying to get this resolved since beginning of June. Hours on the phone with their reps, typing ever-changing APN details in the phone to no avail, a tech support ticket that never got any follow-up, an email to customer service address they gave me that produced no response... Reps apologize for the inconvenience, sir, but offer no resolution, and will not return the accumulated balance of $220. Our phones still don't work (one is able to handle texts, but no voice, the other nothing at all).

I purchased $100 annual plan on Aug 24. 2022, and got nothing so far. We contacted the customer service 6 times on phone and via chat. Received No shipping or tracking information so far. The representative disconnected call 4 times without providing status. We called customer service times on Sep 2nd, and spent about 3 hours with 6 of the representatives. Each time, the representative pretended to solve the problem, and they left us on the phone for 40-45 minutes, then hanged up on us. Save your time.. WORST!!

I was calling them multiple times. I tried to activate a promotion. Some agent would try. Others say it's not gonna work. One lady offered me 10 free days of service, but then after I typed my credit card number she disconnected. Nobody let me talk to a manager. They say either manager is not supposed to talk to a client or manager is busy and can't talk. In online chat is all the same thing. Offered me to write to email and some other stuff. But when manager doesn't want to talk to a client it gives you an idea what kind of service they are offering. Bad service and bad mood. And a lot of things. They just reading off a paper without bothering to find if I can understand their poor language. Now you have my email and you can write me back.

I purchased $100 annual plan on Jul 19th for my son, and got the package of SIM card on Jul 25th. We contacted the customer service on 25th and tried to transfer his existing H2O wireless number to the new SIM with annual plan. The representative did transfer the old number to the new card, but did not honor the $100 annual plan. We called customer service 6 times on Aug 4th, and spent about 4 hours with 5 of the representatives. Each time, the representative pretended to solve the problem, which is fairly simply credit issue, and they left us on the phone for 30-45 minutes, then hanged up on us.

H2O Wireless has provided me service for a few years. My credit card on file needed to be updated as my previous one on file was compromised. The EXACT day the payment didn't go through, they cut off my service. I went online and updated CC info and made a payment and followed steps to reactivate. IT DIDN't WORK! So I figured it was me and put in another (2nd payment) of $56.97 (total of $113.94). I called the rep and asked to restore my service as I have a new credit card. He said I had to make a payment first. I explained I made 2 payments within the last hour. They hardly spoke English and kept telling me stuff I could not understand. I said...just turn my phone on and I will make another payment and I wanted a refund on the first 2 payments...blah blah blah...no help.

Hi, I am using H2O service and having trouble in using. Unable to make or receive call. I have called several times to customer service and gets disconnected itself after several call no resolution. It's very hectic situation and look. Please help on it. Thanks, Rajnish.

Ordered new phone to replace an old one but they are unable to connect it to the network. I have contacted customer service by phone 9 times and they cannot connect the phone or tell me why. Then they escalate it and tell me someone will get back to me in 24 hours but no one ever calls back. Twice they have just hung up on me. I tried emailing and again no reply. I have asked to return the phone and they say someone will call back or they just hang up. Stay away from this company. They just cheated me out of money with a phone that does not work, I have probably been with them for 5 years but never needed help until now.

Updated on 08/12/2022: This is just an update to the original review I wrote on July 26, 2022. I still have not heard back from H20 Wireless regarding the money they owe me. I'm in a kind of, 'catch 22,' here where H20 Wireless still has my bank debit card number because the only way I can hope to get a refund for the money they owe me is to leave my debit card open. Otherwise if I close the debit card, there is a chance that they will tell me that they couldn't refund my debit account because it is closed. (I hope I'm making this clear enough). I also run the risk of them charging me again automatically because they already did that to me after they closed my H20 Wireless account claiming that my phone was only 3G and they were not servicing 3G phones anymore. (I wrote a detailed description in my first Customer Review). Consumer Affairs, please help me with this. Thank you.

I have been a customer of H2O wireless since many years - I authorized H2O for autopay so that my service remain uninterrupted -my pay as you go plan required payment every 90 days - however recently I noticed that H2O charged my credit card consecutively for three months in February March and April 2022 - I requested them for the refund of excessive charge on my credit card but so far they have not refunded my money - customers need to be very careful before authorizing autopay to such business companies. Ashvin **

Same issue like all reviews here + I could not make international calls nor receive international texts as my service was about $60 a month which comes with these features as standard. Customers service personnel were bland and annoying and would hang up several times if they couldn’t fix the problem, they seemed cold hearted and not willing to help. Finally switched to Red Pocket Wireless and it is like earth & sky difference with connection & international calls. I did not even have to call customer service at Red pocket wireless for any issue.

Updated on 10/26/2022: This is a follow-up to my review dated 7/1/22 which is still waiting for a company response, as is the message I sent them through the contact portal last week. In a nutshell, I have a home in Florida and thanks to H2O wireless, I have been without a useable cell phone now since July, yes we were hit by the recent storm, yes, the lack of a cell phone has made trying to sort things out extremely difficult and yes, I have told H2O mobile that the issue I have is still unresolved. You will see that they are keen to private message customers, but the reality in my case is that they have done absolutely nothing to resolve the problem, as my review is now waiting a company response, I cannot update it further.

I am a Senior Citizen that has two cellphones on H2O's pay-as-you-go cellphone plan whereby I first paid $100 for each cellphone's usage or $200 for both phones. I have had this plan for over six years and pay a $10 recharge fee every three months and have accumulated balances of over $300 for one phone and $200 for another phone. Ever since H2O who uses AT&T Wireless cell towers switched over in February 2022 from 3g to 4g/5g service my phones have trouble connecting to make or receive calls. I've spent hours on the phone with H2O Customer Service trying to get my cellphone to work properly to make and receive calls to NO AVAIL!

My phone hasn't worked for over 6 weeks and I keep calling and being told it will get fixed in 24 hours. For the last 2 weeks, this is what I've been told after waiting several hours to speak to someone. They don't answer my emails and trying to get someone online chatting never works so forced to call! If I could I give this place negative five-star review. Only reason this place was given one star is because the website forced me to give it a rating of that being the lowest. They keep charging me daily but cannot text, cannot call anyone, no one can call or text me either.

I signed up for the automatic credit card payments for my plan. The plan has not worked. I have waited on hold multiple times but No one answers the phone. Live chat as well. So they are taking my money without giving me service.

Changed father's sim card yesterday. Tried to port same phone number to phone. It said to contact customer support. After 45 minutes someone answered. She went through a lot of verification that it was his phone and also took a call back number in case we were disconnected. She supposedly did some things and fixed it. I asked if I could try to make a call before we disconnected and she said sure and then she hung up on me. She never called back. It would not call out nor receive calls. I called back and after an hour and 9 minutes it was answered. The guy took call back number. Took some info. Put me on hold for another 8 minutes. Took some more info. Put me on hold for another 4 minutes. Told me it should be fixed and that he was going to call the phone. Just as soon as I said "Okay" he hung up. He never called back.

The only possible way to change your service is through calling up the customer service. Once you get in, they make it nearly impossible to get out. I waited on the line for 2 hours only to get hung up on. I currently am on the line again wasting hours of my life trying to change my service. Granted this is during the 3g shut down, however, it’s no excuse for not having an easy way out through the website.

Do yourself a favor and stay way from H2O Wireless. Activated a package with Hotspot and nothing worked. Called and got the phone to work but no hotspot. Spent hours with support and they could not get the service to work. Each time the call get disconnected. After a long time on phone no one calls you back. No documentation of things done or tried to fix the problem, so every support person tries to do the same, total waste of time. Tried to speak to a supervisor and got transferred and phone disconnected. Do yourself a favor and don't do business with H2O Wireless!! Sent emails requesting professional support and a refund (to address received from support) with no reply at all, they kept my money for a plan where I only got a partial service.

From yesterday, my phone stopped having any reception. I am unable to make/receive calls. I tried calling up customer service but unable to reach them even after an hour being on the line. I even dropped email but no one responds. And since this is a reception issue, it is urgent but who cares. :(

H2O Wireless (AKA "Locus Telecommunications") is a dishonest company that did not deliver the product/service they promised and then proceeded to take my money without a refund. On 5/3/2022, I called H2O wireless and checked if I could use their $60/month plan for roaming data while on vacation in Canada. They informed me that their roaming service would work in Canada and that all I had to do was purchase a SIM card and the $60/month plan. I purchased the SIM card and $60/month plan that same day. I verified that I could use the SIM card in the U.S. without issues.

I have been an H2O Wireless for more than 4 years, and recently I bought a new unlocked phone, and when I put my h2o sim card the phone does not recognize the sim card. So I called the customer service to find out is it the issue from the phone or is it my network provider. And every time I talked with an agent I told the problem, and they put me on hold and they never call back and when I call again, I talk with different agent and I have to start all over again explaining my issue to end up getting on hold and they hang up the phone, and the worst one is this Indian lady. She hang up the phone on me while I was talking to her twice, so that's it for me. This I will no longer a customer with them, and I would not recommend being a customer to this company.

I have a numbers with H2O Wireless since 7+ years. We are trying to port the number to another provider (T-Mobile) but unable to do that. H2O Wireless support keep saying that there is an old pending port request from AT&T that needs to be canceled first by AT&T. When I called AT&T they say they have no such requests and hence they can't cancel it, as they don't see it in their system. I tried calling H2O Wireless several times to be able to port my number and have been on the phone for hours together. Then they started just disconnecting the customer service. I tried on chat but was waiting for hours. Please help in getting my number (**) ported. Thanks.

H2O wireless unlimited calling plan is a lie. I purchased this service for my teen's phone. After 4 months, H2O cut off the Service on his phone without any warning or explanation. I had to chat with the customer service to figure out what was going on. I was told that my account was suspended due to overuse of unlimited text messages and was not provide a solution to solve the issue. The customer service rep just rudely cut me off during the chat and had never answered my request on how to move forward. Greedily they cut off the service right after they charged me monthly fee for next month. After some research online, I found out H2O routinely does this - 1) charge customer monthly payment and 2) suspend their account with no explanation. I'm a H2O customer since 2013 and very disappointed by the way they treat their long time customer. Never again H2O!!!

I have used H2O wireless since 2018 when all of a sudden, I could no longer make or receive a call from my Samsung Galaxy S8. I did an internet search and got to know that it was a 3G upgrade and that some models of Samsung Galaxy S8 would no longer be supported. No notifications whatsoever so that I could make another plan. How can a provider treat customers this way?

I have 3 numbers with H2O Wireless for our family. We are trying to port them to another provider but unable to do that as there is no customer service at H2O Wireless. I tried calling several times and have been on the phone for hours. Then they started just disconnecting the customer service. I tried on chat but was waiting for hours. Once I left it on all night and still there was nobody on the chat from customer service. I need the username and password of my phone numbers to be able to port. My number is **. Please let me know if you can help. Thanks. Tony Tushar **.

UPDATED 04/26/2022: On 4/18/22, I received the following from H2O wireless, "Greetings, SB! After reviewing your account, we see that you spoke with two agents today concerning this matter. With this being stated, please allow 2-24 business hours for an update to be provided, as this matter has been escalated." I was very happy to hear that my matter had been escalated. I thought I'd be writing that my case was resolved, and I received the replacement phone and all was wonderful. Instead, it has been 6 days, and I haven't heard anything back from H2O.

I purchased devices online on 4/7, and paid overnight shipping. And I’ve been waited 5 days since placing order, it’s NO notification yet. Also I contact customer services care more than 10 times, the answer is still Not yet, just waiting, they submit the request and just waiting. How long for the waiting? No one can answer, excuse me, my order is over 3000K, but they said they don’t know when I can get my devices because it’s no confirmation yet. On the website, they don’t say anything about time frame. The buyer will Wait longer than usually, it’s only say, order will ship the next business day. It’s been 5 days since I placed order and paid overnight shipping.

It has been 2 months that I can't make international calls to Afghanistan. I have points for international calls as part of my monthly prepaid plan but I cannot use them because H2O is not fixing it. I have tried to contact customer service several times

We have been using H20 Wireless for over 7 years with absolute satisfaction then the 6G upgrade and the worst customer support. No way, we were without phone service even though we were assured this would not affect us. Ended up going to Spectrum Mobile and saved $75 per month! Wow we are so happy to save money like that. So it's a good thing about the switch. Had there been proper customer support we would have remained as customers but now we know there are cheaper plans with no contracts and that's sweet!

I bought a plan from this company and tried to port my number to it but the transfer didn’t work for about 3 days between them and Straight talk. Eventually canceled the order! They said beginning of Jan 2022 it will take few days to get the refund. I called them many times but they said, "Well you didn’t send the SIM card (they didn’t tell me earlier)." Sent me the SIM card and always they have an excuse coming up. Why would you hold my refund for something cheap as SIM card even if for whatever reason you didn’t receive it! That’s simply stealing people money outright!

Omg, this is the worst ever experience that I have had with the service. I have been using H2O service for more than 2 years or since couple of days my data service is not working, it's no problem with device compatibility as I have Samsung Galaxy 9 Plus. I called customer service and after 1 hr 15 mins I was attended by a girl who I think from her accent is from India, I couldn't get her name properly (lucky her). Maybe she was trying to fix it from her end but put me on hold for couple of times in between. Nothing is fixed. I still do not have data service and she hang up on me with resolving the issue and didn't bother to call me back, I have even given second number in case if my current number doesn't work. I am very frustrated because I waited 1 hr 15 mins to speak to a human who hang up on me without resolving the issue. Frustrated customer.