H2O Wireless Reviews
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About H2O Wireless
H2O Wireless is a nationwide wireless company that offers coverage through GSM Networks. The company offers a variety of individual and multiline plans, as well as prepaid and pay-as-you-go solutions. It offers services to transfer your phone number from a current provider with the ability to sign up online or at a local retailer.
- Variety of plans
- Autopay and multiline discounts
- Device trade-in
- Service speeds
- Data caps
- Additional roaming fees
H2O Wireless Reviews
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Reviewed Dec. 14, 2024
Updated on 12/19/2024: Issue was resolved through BBB to my satisfaction.
Original Review: H20 Wireless has option to auto refill balance at end of service date. For the past 5+ years Ive been a customer, they have had a 90 day service option to renew for around $11. Recently, around October 2024 (with no email announcement or notification), they have supposedly removed the 90 day option, and replaced it with 60 day option. Their auto pay configuration still has a 90 day renewal option for $15 and their receipts according to screenshots furnished below show that this option is still available, for sale, and purchasable.
I have emailed customer service and with no further investigation, told to call customer service was my only option. I have called customer service and waited on hold > 30 min and gave up. Previous calls to overseas customer support with static and bad connection is an absolute nightmare! I then tried the Chat option on webpage to get assistance. The first operator said "we don't offer that anymore" and immediately ended conversation. The next operator said they no longer sell this (regardless of the fact they have a $15 for 90 day option) on their auto pay webpage, and after continuously prompting said he would escalate to Supervisor and I could expect a response in 1-2 days. That was over a week ago and I have received no response or adjustment to my bill. I have since been billed twice for a 90 day renewal periods in October and December, that prematurely ended on day 60, two months instead of the three months listed.
This company is still actively (as of 12/4/24) selling an option, or have this option in their configuration for a 90 day renewal for $15, yet they absolutely refuse to honor it. Instead of simply acknowledging this issue and honoring the service they sold, they have repeatedly denied it exists and cause the customer to needlessly jump through multiple hoops, waste multiple hours of time, to rectify something that is probably a <$20 issue overall, hoping they will simply go away and give up! If you use this service, I would implore you to keep records, take screenshots, and be prepared for things to change unannounced and have an uphill battle to get it addressed.
Hello, Patrick! Thank you for reaching out to us and sharing your concerns regarding your recent service experience. We understand your frustration and sincerely apologize for the inconvenience you've encountered. We're pleased to see that the issue you reported has now been resolved.
If you require any further assistance or have any other concerns, please don't hesitate to contact our Customer Service department at 1-800-643-4926. Thank you for being an H2O Wireless customer, we truly appreciate your business! -C.H.
Reviewed Nov. 30, 2024
I had used H20 for over 2years and last year, I was out of the country for sometime and before I left H20 assured me I could still pay a certain amount of money every month to keep the service on for a yr, I called them a few days before my return date and they told me my number had been assigned to someone else, I go ahead and sign up for an e-SIM card, 4 days have passed and I still do not have service but they took money from my account, I've called several times and all I get is, "Be patient your new number will be activated." This company has become a scam. Please do not use it. H20. I'll have to call my bank to cancel the transaction since I have not received any service from them.
Hello, Almasi! We regret to hear about your experience with H2O Wireless thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
If you want to continue with cancellation please contact Our Customer Service department directly at 1-800-643-4926.
We’d be happy to activate the service for you. Please contact us at 1-800-643-4926. Our Support Team is also available by Contact Form at https://www.h2owireless.com/contact-us and on Facebook, Instagram, and X (Twitter) for live chat. Thank you for contacting the H2O Wireless Support team! We appreciate your business! -C.H.
Reviewed Oct. 7, 2024
I have carried this service for 20 years. I had an unlimited data plan. Stopped working. I bought data after a couple of days. No data. Dial up loaded faster. After days of customer service calls, emails and chats. No data service in my area. I had to by a phone to access data in my area. I called them on my new phone. Explaining the situation with multiple calls on file. I wanted a refund. Said I used all the data and will not be refunded. They used to be a good company. I loved them. Now, whomever is in charge has no value for quality, customers and they will hang up on you if they do not know. They refused to refund my data and I feel it was stolen. Untrustworthy, undependable and horrible customer service with little knowledge of the product they provide. Very sad. Beware. Scam company.
Hello, Christine! We are truly sorry to hear about the issues you encountered with your service. Your satisfaction is our top priority, and it's disappointing to learn that your experience fell short of our standards.
We understand that you have been a loyal customer for 20 years, and we value your business. We would like to investigate the specific details of your situation to understand what went wrong and how we can make things right.
A private message was sent to gather your account information. Thank you for your feedback, which has always helped us improve the H2O Wireless experience. -C.H.
Reviewed Sept. 17, 2024
I have used H2O Wireless for years. Twice when traveling, my phone stopped working. I called customer support and after a very long wait was told that I needed a new SIM card. The company should have been proactive about this and notified customers in advance. The second time, they said they would ship one, but it never arrived. I called back and they made me purchase a new one. I recently switched from a monthly plan to an annual plan. I had paid for the monthly plan four days prior.
The representative I spoke with told me that I would receive a 10% discount for enrolling in autopay on the annual plan, so I did. I was immediately charged the full amount with no discount. Moreover, they shorted me the month of service that I had just paid for. I called customer service and they were no help. I tried the chat customer service, and they were no help and ended the chat early. I asked to speak to a supervisor, and they just ended the call. This company has the worst customer service I have ever encountered.
Hello, John! We apologize for the negative experience you've had with H2O Wireless. We understand your frustration with the issues you encountered while traveling and with your recent switch to the annual plan.
Regarding the SIM card issues, we apologize for any inconvenience this may have caused. We will investigate the circumstances and take steps to improve our communication with customers regarding SIM card replacements.
Regarding your recent switch to the annual plan, we apologize for the errors that occurred. We will review your account and ensure that you receive the correct discount and service credit. A private message was sent to gather your account information.
We value your feedback and will take steps to improve our customer service processes. -C.H.
Reviewed Sept. 16, 2024
Has been with H2O for about 10 years but year by year, service has spiraled down and became more like a scam with price increase ad lib without notification. the one star is the nostalgia from reminiscent of 5 stars over 5 years ago.
1. H2O sim cards would not work in many unlocked phones. Even phones that are in the selection that the company vouch for, also will need the most recent update. If not, they will not assist in any technical support.
2. If you use autopay, they keep charging my credit card weekly. Happened last year and again this year and after discussing with customer service, instead of refunding, they deactivated my cellphone line without notification, and when called back, customer service will play the blame game or figure out ways to delay response.
3. Customer service in the last 5 years ago has been NIGHTMARE at best, they will use all the way to blame on the customer for the deficient service or network signal or overcharging. The agents reports that they do not have any record that can show my usage so minutes drains in imaginable ways. Even with the charges evidently fraudulent (we were out of the country), they blame us that must have done something in the account. 9 of 10 calls will drop after 30-60 min and the whole ordeal restart and even escalating the case will not get more request other than wanting to charge again into my credit card.
Hello, Hong! We apologize for the negative experience you've had with H2O Wireless. We understand your frustration with the service issues, price increases, and customer service interactions.
For a device to operate with our network, it must be 4G or higher, utilize the VoLTE feature, be compatible with the GSM network, and be fully network unlocked. Currently, we cannot guarantee service functionality with devices purchased from third-party vendors.
We’d appreciate the opportunity to investigate this matter further and make things right. A private message was sent to gather your account information.
Thank you for your patience and understanding. We're committed to providing excellent customer service and resolving your concerns. -C.H.
Reviewed Sept. 10, 2024
My H2O phone number was opted out without me knowing about it. No help from customer service. No one speaks English properly. Wasted 3 days on calls with them still the issue is not resolved. Due to this my email account is locked out. I have incurred financial loss due to this bad H2O wireless company. No responsibility to call back from customer service or anyone higher. Simply wasting time and health. I do not do not recommend any person in dreams to use this company or their service. Stay away.
Hello, Nooru! We apologize for the negative experience you've had with H2O Wireless. It's incredibly frustrating when a service provider causes such significant inconvenience.
We understand your concerns about your phone number being opted out without your knowledge and the subsequent issues with your email account. It's important to have a reliable mobile service, especially when it's connected to crucial accounts like email.
We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the H2O Wireless experience. -C.H.
Reviewed Sept. 3, 2024
At the end of July I received a text saying I needed to update my credit card. In the day or so after, I spent over an hour on "chat" and two customer service calls. All the company needed to do was ask me for my new expiration date, and it should have taken three minutes. Instead, they act like robots with unyielding rules that have to be step by step. I am a ten-year customer and have had the fee bank-drafted the entire time.
So 30 days ago I spent a lot of time trying to give them my CC information. The last person I talked to assured me that I had successfully updated my card. I was put off by this experience, but I thought it was taken care of because they said it was and because my service continued for 30 days until the first of this month when I AGAIN received a text advising me to update my credit card. I thought chat would be a quick way to end this and I told them today that the card had already been updated, or if it had not, that was an employee error on their part. "Chat" today turned into a 35-minute conversation. H2O wants me to go here or there and "sign up" and give credit card information. I once again gave the chat girl my CC expiration and the security code that I had given them a month ago. The chat girl refused to take care of my problem by simply contacting the "account" people and resolving a customer issue.
I asked the chat girl to have an H2O supervisor call me - this was consuming way too much time. I asked the chat girl to have someone listen to the recording of my call 30 days ago. It is not my error, and I am not going to fix it for them. It is a simple expiration date issue. If that can't enter that new information of such a simple issue, I fear to think what would happen if I had another more complicated issue. Any company should have a customer service department that answers questions and resolves issues. When you call or chat and they say "this is Angelicia (or whoever), how can I help you?", they should next listen and say "I'll take care of that for you"!
They already have my name and phone number before any conversation begins, yet they will ask for the same information again, want you to give a pin number, want to swap pointless texts, etc. I have had it. I plan to change my carrier. I told them that and asked for someone to call me today if they wanted to keep my business. So far, no call. I guess they can't call me anyway, because my phone service was cut off today, which also caused me to lose out on making a stock trade with my broker. John **
Hello, John! We are truly sorry to hear about the difficulties you've encountered with updating your payment information. Your satisfaction is our top priority, and we apologize for your negative experience.
We’d appreciate the opportunity to investigate this matter further and make things right. A private message was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the H2O Wireless experience. -C.H.
Reviewed Aug. 28, 2024
I'm a long time customer of H2O Wireless. I have auto pay. On June 17 and 18 (2024) I was charged $32.35 and $29.21 respectively because of some change on their side: I had to call them and paid the $32.35 and then the auto pay went through. It has been a nightmare to get refunded. I have contacted H2O several times by phone and chat. A few times I have been told that I was going to get a refund but it has not happened yet. I have requested to talk to a supervisor to no avail. This is not right.
Hello, Pablo! We are truly sorry to hear about the billing issues you've encountered with your H2O Wireless account. We understand how frustrating this can be, and we want to assure you that we're committed to resolving this matter promptly. We’d appreciate the opportunity to investigate this matter further and make things right. A private was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the H2O Wireless experience. -C.H.
Reviewed July 24, 2024
My issue is that whenever I pay my bill my mobile data does not reset back to 2GB, it reads that I have anywhere from 11-17 days before my data will reset. Well I called 2x, today, and spoke with the Data Configuration Department and both representatives lied and said the problem would be fixed after I hung up and powered off and on my phone. Both representatives are inadequate and useless. No one there seems to be able to help me with a problem that H2o created. I will be changing plans and not pay another bill with H20 Wireless.
Hello, Kim! We apologize for the inconvenience and frustration you're experiencing with your data reset issue. Your feedback about the customer service experience is valuable to us. We want to assure you that we take these matters seriously and are committed to resolving your concerns.
To better understand the situation and find a solution, our Support Team is available by contact form at https://www.h2owireless.com/contact-us and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Our representatives are available to assist you with troubleshooting steps and resolving the data reset issue.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience. -C.H.
Reviewed July 23, 2024
I have had three lines on H2O's $100 annual plan for several years, after having been on one of their monthly plans for a number of years prior. Sometime before the annual renewal dates arrived, I decided to put all three lines on AutoPay with the hope that the 10% discount would apply. I wasn't sure if I would get the discount, but figured it couldn't hurt to try. BIG mistake.
The first line was due to come up for renewal on 7/1/2024, but I was charged a month early on 6/1. Upon checking my account, I noticed in the "Upcoming Plan Cycles" table that the 7/1 recharge date had mysteriously disappeared, with the next recharge date being 8/1 instead. The other two lines were due to renew on 7/9, and they too were charged a month early and the 7/9 recharge date had changed to 8/9. I checked every day from 6/28 until sometime after 7/9 to see whether or not the lines' data were recharged. None of them were, although the lines continued to work as far as being able to make and receive phone calls.
I made numerous calls to H2O concerning July's data recharge being "missed" and the recharge date disappearing, and was given all sorts of reasons why it couldn't be and that I was mistaken. One rep said the problem probably occurred because I had put the lines on AutoPay, which they shouldn't be for the annual plan (so why do they place a large button on my annual account pages encouraging me to sign up for AutoPay?). The rest of the reps I spoke with simply hung up on me. Anytime I asked for a supervisor, the rep was evasive and said there weren't any supervisors or managers. Really?
I finally got a very nice rep who seemed to understand the issue and said she could fix the problem, but we got disconnected while she was working with the first line. Several hours later the data recharge came through, just as she said it would. BUT... now there were only 10 months remaining instead of 11. She had used one of my remaining months to pay for July, so I effectively paid for July twice. About a day later the same thing happened with the second line.
So I tried again in vain to find someone that would know how to fix this mess, but it was just more of the "I can't help you" excuses, with the exception of one rep that promised that a supervisor would call me in 1-3 business days (I thought they didn't have supervisors?). Of course, I never did receive a call. I was also told that the issue may be caused by the old SIM cards our phones had, dating back to 2017. So I paid to have 3 new cards sent to me, replaced them, and nothing changed (not that I was really expecting any). H2O has very attractive and affordable plans, but beware of their tactics and lack of any decent customer service. I guess one shouldn't be too surprised, seeing that they have an "F" rating with the BBB.
Hello, Paul! We sincerely apologize for the frustrating experience you've had with H2O Wireless. Your feedback is invaluable to us as we strive to improve our services.
We understand your concerns regarding the billing errors, missing recharge dates, and the challenges you faced when contacting customer service. These issues are unacceptable, and we will investigate your account thoroughly to resolve them promptly.
We’d appreciate the opportunity to investigate this matter further and make things right. A private message was sent to gather your account information.
Thank you for bringing these matters to our attention. We value your business and hope to regain your trust. -C.H.
Updated review: July 21, 2024
I decided to go with a new carrier, but customer support was helpful in getting my number transferred, which was greatly appreciated. I updated this review by 1 star.
Original Review: July 12, 2024
They are a cheap service, and typically work ok. I have had issues around my auto pay date with my service being slowed to the point Google Maps doesn't work well. My bigger complaints have to do with my phone number not properly linking with my online account. I literally can't make changes to my plan. I have called customer services and done the online chat, and they keep telling me it's working. I would love to show them a screen capture, but their online chat feature will not allow me to. So they keep treating me like I'm stupid.
Been considering canceling them with my credit card set up on autopay. I don't want to go through the hassle of trying to pry my phone number with this awful customer service. I also had another issue when buying my most recent phone. The person didn't even attempt to deliver it (I was literally waiting by the door all day to receive it) and when I asked them to actually deliver it, I got ignored by H20 and never received the phone. Not even a refund!
Hi, Miranda! Thank you for taking the time to share your experience with us. We apologize for the frustrations you've encountered with your service and customer support. Your feedback is invaluable to us as we strive to improve our customer experience.
We understand that issues with service interruptions, account management, and phone delivery are unacceptable. We want to assure you that we take these matters seriously and are committed to resolving them promptly. The APN settings in your device may need to be reset. For instructions please visit https://www.h2owireless.com/support/phone-not-working.
To address your specific concerns, please contact our dedicated Customer Support team at 1-800-643-4926 or using the Contact Form at https://www.h2owireless.com/contact-us. They will be happy to assist you with troubleshooting the account linking issue and provide solutions to restore your service to optimal performance.
We appreciate your patience and understanding as we work to resolve these matters. Your satisfaction is our top priority. -C.H.
Reviewed July 7, 2024
I am writing this in hopes I get some type of help from h2o wireless. I have been a customer of them for about a year and have had no issues up until recently. I wake up to a message saying "Your requested Port Out will occur shortly. If you did not request this change, please call Customer Service". I wake up to this message and my phone has NO SERVICE. Me, who obviously didn't request the port out, calls support. After being left on hold I am told there is nothing that can be done and I am just out of luck. I am not pleased with this as I paid for the service and then it's just taken from me? I did not request the port out as I was sleeping when it took place and now I can't use my phone. All I want is my phone service back or a new number.
Hello, Abraham! Thank you for reaching out and sharing your frustrating experience. We understand how important it is to have reliable phone service, and we sincerely apologize for the inconvenience caused by the unexpected port-out and loss of service.
We take situations like this very seriously. To help us investigate further and restore your service as quickly as possible, a private message was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.- C.H..
Reviewed June 4, 2024
Terrible customer service. As long as everything works, its ok, but god help you if you have a problem. The worst of all of my many interactions with them was when I had a problem, they asked me for recently called numbers, which I gave them. The main one was my girlfriends number, whos birthday it happened to be, also H20 customer at the time. They "fixed" my issue, by which I mean they actually transferred my girlfriends number to me, and her phone was cut off. I realized this when her dad (who Id never met or talked to before), called several times to wish her a happy birthday. To fix this new problem, we both had to get new sim cards, which WE HAD TO PAY FOR! She no longer uses H20, and this incident made her my ex. This is only one of the the many, universally bad interactions I have had with them. Since I am in front of my laptop, and can do something about it, I am currently looking for a new service, but wanted to warn you all.
Hello, Andre! Thank you for bringing your recent experience with H2O Wireless to our attention. We sincerely apologize for the frustration and inconvenience caused by the issue with your phone number and your girlfriend's number being switched.
We understand how important it is to have reliable customer service, especially when facing problems. We take all customer feedback seriously and will use your experience to improve our training procedures to ensure such mistakes don't happen again.
We apologize that you were charged for new SIM cards. In situations like this, there should be a way to resolve the issue without additional charges. We'd like to look into this further and see if there's a way to compensate you for those charges.
If you're open to it, we'd appreciate the opportunity to investigate this matter further. A private message will be sent shortly to gather your account information. -C.H.
Reviewed April 13, 2024
ZERO STARS- My daughter was going abroad and needed an Italian phone number. We purchased an E-sim from H2O for 4 months for $85.00. She arrived in Italy and the phone didn't work. She called H2O multiple times from WHATSAPP to rectify the situation, after multiple calls and 2 weeks of NO SERVICE and NO help- she called them and said she wanted a refund. They refused, so we called our US wireless company to port the number back and disputed the $85 charge with our credit card company. Our wireless company is unable to get the number back because H2O owns it now. They are holding her phone number hostage. They will NOT release the number back to us unless we remove the dispute. I called and got someone who said they would NOT do anything to help until they were paid. I said we called multiple times about the NO SERVICE. Imagine your child in a foreign country with no way of calling you. Criminal if you ask me.
We should not have to pay for a service we didn't receive. She told me to pay up if we wanted our phone number back. I called my bank to remove the dispute because this is just insane and I'll just pay the $85 right, BUT my bank told me this is ILLEGAL and to get an Attorney-they would not remove the dispute for this reason. I called H2O back and again asked for my number and told them I would be contacting a lawyer if I didn't get some assistance. They refused to give me to a supervisor or help at all. Just kept repeating themselves that once they got paid, they would give me my phone number back. It's been over the 4 months and they want to be paid for all three months for service they didn't provide. STAY AWAY FROM THIS COMPANY-SCAM-BAD SERVICE-ILLEGAL-DISHONEST.*****
Hello, Laura! We were sorry to hear about the trouble you had transferring your phone number to your new carrier. We sincerely apologize for the inconvenience this caused.
We're happy to confirm that your phone number was successfully transferred on April 15, 2024. Thank you for your patience while we worked to resolve this issue.
If you have any further questions or concerns, please don't hesitate to contact our Customer Support Team. They are available at https://www.h2owireless.com/contact-us, by phone at 1-800-643-4926, and by direct message on Facebook, Instagram, and X (Twitter) (if you follow us @H2OWireless). We appreciate your feedback, as it helps us improve the H2O Wireless experience. We value your business and hope you'll give us another chance in the future. -C.H.
Reviewed April 2, 2024
I have been customer for around 8 years. Service has worked basically everywhere. Good value and tons of data to use - 10 Gb…More than I ever use and significantly cheaper than other providers. I needed help and connected with Henrique who is an exceptional employee - both very knowledgeable and pleasant. Problem solved!
Phenomenal, Paula! We're thrilled you switched to H2O Wireless and are delighted to hear about your experience with our marvelous agent, Henrique. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.h2owireless.com/refer-a-friend to learn more about our referral program. Thank you for your feedback and for being a loyal H2O Wireless customer! We truly appreciate your business! -C.H.
Reviewed March 4, 2024
I phoned H2O customer service and the agent who helped me register my new sim card by the name Sharon was very knowledgeable and so pleasant and a joy to speak with. She was very patient and took me through the process in a very simple manner.
Phenomenal, Percy! We're thrilled you switched to H2O Wireless and are delighted to hear about your experience with our marvelous agent, Sharon. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.h2owireless.com/refer-a-friend to learn more about our referral program. Thank you for your feedback and for being a valued H2O Wireless customer! We truly appreciate your business! -C.H.
Reviewed Nov. 24, 2023
A minor in my household made unauthorized charges of $11.51 in Sept & $19.90 in Oct to H2O Wireless for a service NEVER used. The minor was never aware that the number allotted to him was activated or used this service; he thought it was never activated. Needless to say, an outgoing call was NEVER made using h2o Wireless. Sadly, H2O never investigated my concern, as I informed H20 Wireless immediately when I saw the $19.90 pending on my credit card account, but they shamefully never reimbursed either of these charges. They stole my money and I would never even think about signing up with the service. I am currently disputing this with my credit card company. Stay far away from this company!!!!
Hello, Chris! We regret to hear about your experience with H2O Wireless thus far. We'd appreciate the opportunity to investigate this matter and make things right. A private message will be sent shortly to gather your account information. Thank you for being an H2O Wireless customer! We truly appreciate your business! -M.S.
Reviewed Nov. 1, 2023
I have been a customer with this company for over 10 years but yesterday I have decided to give up with them after an agent hung up on me. For the past 4 years I have not been able to send text messages to Android devices. I have called about 50 times about this issue to no avail. I have been told to restart my iPhone basically half of the times I have called in only to have no positive results. I had been told it might be a SIM card issue but I have upgraded from an iPhone 8 to the 12 and now the 14. Last year when I had the iPhone 12 I went to Toronto where they have no service which forced me to get services in Canada. I had no issues sending text messages to Android devices. Upon my return I made them aware of this and this it was not a device or SIM issue. My current phone is using an ESIM.
The main reason I have stayed with them is for the international minutes given each month. For the past 6 months when I dial loved ones back home the call gets routed to a different number and thus I lose my minutes. I have called them numerous times about the 2 issues. Told I would be getting a call from supervisors but never do. Yesterday I called in and asked for my account info. I asked for a supervisor and I was told none was available due to phone system issues. When asked why a supervisor couldn’t pick up their phone and call me I was told that is not something they do. I was told Months ago I would get a credit for international minutes lost but have not gotten anything.
Hello, Mo! We regret to hear about your experience with H2O Wireless thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the H2O network. Once this is complete, restart your device and attempt to send a text message to an Android user. Thank you for your feedback, as it has always helped us to improve the H2O Wireless experience. -C.H.
Reviewed Oct. 17, 2023
Had my phone hijacked. Eventually sorted out but the call rep thought it was most likely someone working for H2O, even knew the location but there was no investigation or anything. Should have left then. Next my messages on group chats stopped working... nothing they did helped. Switched to a different provider and group chats immediately started working again.
Oh no, Alfredo! We're sorry to hear about your experience with H2O Wireless thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Currently, group text messages are limited to ten contacts per group. We apologize for any inconvenience this may cause you. We hope you give us a try again in the future if we can better suit your wireless needs. Thank you for your feedback, as it has always helped us to improve the H2O Wireless experience. -C.H
Reviewed Sept. 29, 2023
I have been a loyal customer with H2O Wireless for 8 years and have introduced many friends and family to H2O. Unfortunately lately I have experienced the worst customer service with H2O. On August 22nd I activated a new SIM card and purchased a wrong plan. I explained to the customer agent the same day and Noe told me that they would refund me in 3- 5 business days and then I could purchase the right plan. However, after 10 days I hadn't received the refund. I called the customer service again on September 11th. The service agent Victor ** told me that he would take care of it and would refund me in 2- 5 days.
Still I haven't received any refunds yet. I did live chat with their agent Angelica today and she told me that the other 2 agents were completely wrong, and it took her at least 5 minutes to answer each of my question, such as, "Please instruct me the next step." I recorded our online chats as proofs. It was a horrible experience to me ever!!! I hope the management team can pay enough attention on customer service department. The agent was even ghosting customers. It is so ridiculous.
Hello, Y.S.! We regret to hear about your experience with H2O Wireless thus far. We truly apologize for the inconvenience caused. A refund has been processed for your order of $69.51 as a one-time courtesy. The funds should be posted to your original payment method within 5-7 business days. The plan has been changed to our Pay-As-You-Go plan, and a $10 credit applied to your account. If you want to swap the service to a different plan, please contact our Customer Service team at 1-800-643-4926. Thank you for being an H2O Wireless customer! We truly appreciate your business!
Reviewed July 15, 2023
I have been a customer for 5+ years. There have been other issues over the years but I will speak to the most recent ones. For months the international calls plan has not been working. I requested to be switched to a different plan for this month. I am on autopay so I was charged for service until August 4th. They switched me to a new plan(which costs less) then they automatically disconnected me and said I should pay again - which will be double paying for this month. Spoke to the customer service, they said since I'm switching to a new plan with them they won't let me continue to use the plan that I was already charged for until August so that I switch at the end of my current plan, or apply the payment to the new plan (which costs less), or refund me for the plan that I won't be using. They said I have to pay twice this month if I want to be connected again and that there is absolutely nothing they can do.
Unfortunately I need my phone working so unless I switch to a new provider(which I have started working on) I will be paying twice this month. Between this and other issues: please don't use this plan, please switch to another provider if you are considering switching, it will save you money and the headaches in the long run. It doesn't get better!
Hello Farirai! We regret to hear about your experience with H2O Wireless thus far. Please accept our sincerest apologies for the inconvenience caused. At this time, we’re having trouble locating an account with the contact information provided. A private message will be sent shortly to gather your account information. We're eagerly awaiting your reply!
Reviewed June 23, 2023
I went to my local Target and purchased one of their sim card kits and bought a plan for $21. When I put it in my phone it wouldn't work. I called them and spoke to a rep and she didn't speak English very well. I still told her the issue and she said, "Let me call you back," she never called back & when I called again I was hung up on. This company is the definition of scam so I won't even bother to ask for a refund. BEWARE!
Hello, Zakariye! We regret to hear about your experience with H2O Wireless. Please accept our sincerest apologies for the inconvenience you’ve been caused. We greatly appreciate your feedback and have shared your experience with our leadership team to ensure the proper protocol takes place. Thank you for taking the time to provide your feedback regarding your H2O Wireless experience. We hope you give us a try in the future if we can better suit your wireless needs.
Reviewed May 27, 2023
The worst service ever. I signed up for their unlimited Data plan because I travel a lot and need high speed data on my phone. They first told me that their “unlimited” high speed data was capped at 40GB max. (This kind of misrepresentation and dishonesty is officially allowed in the United States because the consumer has no protection whatsoever.)
In my case I expected to used anywhere from 25 to 35GB and this seemed OK- so I signed up. This month I discovered that even there, they are dishonest. They blocked my data usage on May 25th (I noticed it at around 3PM and did not have restoration of service until May 27 - when I checked at 9am). On May 26, 2023 I called and found that I had used 30.9 GB- I may have screenshots somewhere. My account was set to renew on May 27, 2023. I spoke with 2 people first with someone called Bell, and then with Ramos. They both said I was at 80% usage and therefore high speed internet was blocked
Their customer service is horrible- they don't speak or understand English and communicating is a nightmare- Bell kept saying she was going to "push extra data to me" and will reset the settings, tried that and it did not work- she kept saying to call and add more data and I kept saying I was still within the limits. Ramos seemed to say I had used 80% and it was blocked- I can't understand what they are saying and I can't explain why 32GB is still within their 40GB limit- I asked for supervisor and Ramos hung up on me. Do I think ATT or Verizon is going to be better? NO
Hello, RR! We truly apologize for your experience with H2O Wireless thus far. This is certainly different from the experience we’d like you to have. We're unable to locate your account with the information provided. We’d appreciate the opportunity to investigate this matter further. A private message will be sent shortly. Thank you for your feedback and for being a valued H2O Wireless customer! We truly appreciate your business!
Reviewed May 20, 2023
CUSTOMER SERVICE IS THE WORSE. Every time I call about the long-distance service, the chat MAGICALLY GETS DISCONNECTED and THEY NEVER CALL BACK. Before the 3G shut down I used to go direct to my contacts list and let's say dial my mom's number (which is overseas-Egypt) and the call will go through. Now every time I want to call my mom I hear this message "YOUR BALANCE IS....PLEASE ENTER THE NUMBER YOU WISH TO CALL." I CALLED 2 YEARS AGO ABOUT the SAME ISSUE AND IT HAD BEEN FIXED. Now I don't get it why they can't fix it as they did before or the least they can contact me saying that they work on it or something. I am really disappointed.
We're sorry to hear about your experience with H2O thus far, Dr. Thomas. Please accept our apologies for the inconvenience you’ve been caused. We’d greatly appreciate the opportunity to make things right. We’ve attempted to contact you on the phone numbers ending in 2746 and 8816; however, we did not receive an answer and left a voicemail. Please let us know the best time, and contact phone number to reach you, or you may also contact our Customer Service department at 1-800-643-4926.
Kind Regards,H2O Wireless
Reviewed April 8, 2023
When I moved from to Mineville, NY, in the Adirondacks in September 2022, the service worked extremely poorly there. I only discovered one position I could stand in to be able to talk on the phone more or less reliably, on my driveway, but if I even moved as much as a foot or two from that position I could no longer be heard. I often had to talk in the rain. (A position at one of my windows only worked sometimes.) Elsewhere I could not be heard and most of the time my phone would not even ring. (SMS at least worked in general at my windows.) Note that where I live AT&T's coverage maps showed full coverage around my house of 4G LTE. I have an iPhone 7 that works on 4G. This has caused me so many problems.
Then I was disappointed more as I traveled abroad and my coverage did not work at all, not even to send and receive SMS messages. Not even to be able to change my outgoing message to advise callers to reach me at a different number. This brought me so many problems, as you can imagine, while abroad to be in touch with companies above all or to have them contact me, and then also to identify myself with codes that I have to receive through a cell phone. (And to boot, as I was on autopay I automatically paid for a full month I could not use at all, in any way.)
After several months initially in which I was more or less satisfied with the phone service from H2O around places I would live at or visit in New England, I was extremely dissatisfied with the company after moving to Mineville, NY, and although I paid $20 per month instead of $55 per month, if I could have foreseen all these hassles, I would have preferred to pay $55. I cannot therefore recommend this service to anyone.
To add insult to injury, I tried to contact customer service to at least be able to put an out-going message on the line and I never received any reply. Naturally I had no choice but to drop the service, which of course caused me more problems because apparently today, even when traveling abroad, a US citizen is expected to have an American cell phone number. Oy vey.
Hello, Michael! We regret to hear about your service experience with H2O Wireless thus far. Please accept our apologies for the inconvenience you’ve been caused. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to our network. Once this is complete, restart your device and attempt to place a phone call. If you require further assistance, please contact us via phone at 1-800-643-4926 or on social media sites Facebook, Instagram, or Twitter for a live chat. Thank you for your feedback and for being a valued H2O Wireless customer! We truly appreciate your business!
Reviewed Feb. 27, 2023
My elderly father has used h2o prepaid for years. Rarely a problem. Then came the big "3G shutdown". My father was now without his emergency phone. I went to h2o's website and ordered him a new flip phone. It arrives 10 days later. I went to activate it and it doesnt work. After HOURS on the phone with customer service and just as long on their online chat, nobody can get the phone to work. He will email me a return label and I can send it back. OK, crap happens.... Well here is where the pain started. They didn't send a label. I call and go through ALL of this again. No problem, they will email me a label.
Guess what? Doesn't come. So back on the online chat and the phones. Same story every time, every time no label is sent. My elderly father is without his emergency phone thanks to h2o wireless and I'm out the money I paid for this phone. Now what? I guess my only recourse is to dispute the charge with my credit card. This is absolutely ridiculous and I would advise everyone to stay FAR FAR away from h2o wireless. It's clear they do not care about their customers at all. I just want a working phone. How hard is that?
Hello, Blitz! We are disappointed to hear about the experience you and your father have had with H2O Wireless thus far. Please accept our apologies for the inconvenience you've been caused. We would appreciate the opportunity to investigate this matter further and will send you a private message to gather your father's account information. Thank you for your feedback and for being a valued H2O customer! We truly appreciate your business!
Reviewed Jan. 19, 2023
Bought a phone with a discount and a $60 plan after asking agents how many months I have to keep the $60 plan. On the phone and on chat, every agent told me after 1st month I can switch the plan. However, now they don't allow it. Emailed captured proof from the chat, no response. Now they telling me to keep the $60 plan for 24 months. The Sales Agreement said to remain an H2O customer for 24 months, not with a $60 plan for 24 months. Worst customer service. They all said something else each time I called, hung up on me, or said things in very offensive ways. The supervisor (Frank, ID #**) hung up on me twice.
Where does your website say you have to keep the $60 plan for 24 months ($1440) to save $250 on the phone? This is a false advertisement and a scam. I wasted so many hours of my time making many phone calls. The whole crew of agents does not want to listen or help. My sister who referred me feels very bad and mad as well. Her family of 3 with many years with the service is withdrawing their service. Very bad, bad, and bad experience. I wish I can talk to someone in upper management other than Frank who talks very offensively and hangs up the call every time.
Hello, Yeun! We truly apologize for the miscommunication that has occurred regarding the plan requirements to receive the Instant Phone Discount. Please accept our sincerest apologies for the inconvenience you have been caused. In order to receive our $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on our $60 Unlimited Talk, Text, and Data plan of the 24-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
Reviewed Jan. 16, 2023
I tried to transfer my phone number to H20 after paying for the SIM Starter Kit. I received an email saying the number was asked to be transferred from my old phone company. It would take around 24 hours. One month after, still waiting. I sent an email to H20 asking for help, just in case I had misunderstood the process of transferring and I was missing something to do. No response from H20. I have decided to stay with the old phone company. At least, they respond the customer. I just regret the money I spent for the useless SIM Starter Kit. Miserable company.
Hello, Mario! We're disappointed to hear about your experience with H2O Wireless thus far, please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your order, we see that it is outside of our refund policy. If you would like to activate your H2O SIM card and service plan, you may do so using the link below. Thank you for your feedback, and for being a valued H2O customer! We truly appreciate your business!
https://www.h2owireless.com/activation-intro
Reviewed Dec. 19, 2022
I paid my bill on the first of the month and they charged me 55 dollars and 63 dollars. They lied like I was going to refund me and after 5 days no refund. It's the 18th now and no refund. Now I'm out on the street. I'm on a set income. They saying I had used my money up in Data. I've been in the hospital on their wifi so I know they are lying so I'm about to cancel my card and open a fraud charge on them.
Hello, Andre! We are displeased to hear about this billing issue that has occurred. Please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your account, we confirm the refund has been denied due to the high-speed data usage. At this time, you have 32GB of high-speed data available, out of the 60GB allotted for the current billing cycle. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
Reviewed Dec. 10, 2022
Hello, my phone carrier H2O took 155.77 dollars from my account without my authorization in Sep 2022. I called them to return the money but they were very reluctant to do so. So, I called my credit card and report it as a fraud. I won the dispute. Then, I did not use my phone for a while but when I wanted to use it, I found out that my SIM card is inactive. I called them and they told me to "return the money to them if I need my phone number again". The customer services were literally yelling at me to return the money. I did not buy anything and I did not authorize any money to them. User's recommendation: Please do not work with them and cancel your enroll in auto pay.
Hello, Mohamed! We regret to hear about the experience you have had with H2O Wireless, please accept our apologies for any inconvenience you have been caused. After reviewing your account, we confirm the plan was changed to our $150 annual plan on 09/18/2022, which was charged at that time. Once the chargeback was processed, the account was cancelled. In order to reactivate your account, the chargeback will need to be repaid. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
H2O Wireless Company Information
- Company Name:
- H2O Wireless
- Website:
- www.h2owirelessnow.com