H2O Wireless

CUSTOMER SERVICE IS THE WORSE. Every time I call about the long-distance service, the chat MAGICALLY GETS DISCONNECTED and THEY NEVER CALL BACK. Before the 3G shut down I used to go direct to my contacts list and let's say dial my mom's number (which is overseas-Egypt) and the call will go through. Now every time I want to call my mom I hear this message "YOUR BALANCE IS....PLEASE ENTER THE NUMBER YOU WISH TO CALL." I CALLED 2 YEARS AGO ABOUT the SAME ISSUE AND IT HAD BEEN FIXED. Now I don't get it why they can't fix it as they did before or the least they can contact me saying that they work on it or something. I am really disappointed.

When I moved from to Mineville, NY, in the Adirondacks in September 2022, the service worked extremely poorly there. I only discovered one position I could stand in to be able to talk on the phone more or less reliably, on my driveway, but if I even moved as much as a foot or two from that position I could no longer be heard. I often had to talk in the rain. (A position at one of my windows only worked sometimes.) Elsewhere I could not be heard and most of the time my phone would not even ring. (SMS at least worked in general at my windows.) Note that where I live AT&T's coverage maps showed full coverage around my house of 4G LTE. I have an iPhone 7 that works on 4G. This has caused me so many problems.

My elderly father has used h2o prepaid for years. Rarely a problem. Then came the big "3G shutdown". My father was now without his emergency phone. I went to h2o's website and ordered him a new flip phone. It arrives 10 days later. I went to activate it and it doesnt work. After HOURS on the phone with customer service and just as long on their online chat, nobody can get the phone to work. He will email me a return label and I can send it back. OK, crap happens.... Well here is where the pain started. They didn't send a label. I call and go through ALL of this again. No problem, they will email me a label.

Bought a phone with a discount and a $60 plan after asking agents how many months I have to keep the $60 plan. On the phone and on chat, every agent told me after 1st month I can switch the plan. However, now they don't allow it. Emailed captured proof from the chat, no response. Now they telling me to keep the $60 plan for 24 months. The Sales Agreement said to remain an H2O customer for 24 months, not with a $60 plan for 24 months. Worst customer service. They all said something else each time I called, hung up on me, or said things in very offensive ways. The supervisor (Frank, ID #**) hung up on me twice.

I tried to transfer my phone number to H20 after paying for the SIM Starter Kit. I received an email saying the number was asked to be transferred from my old phone company. It would take around 24 hours. One month after, still waiting. I sent an email to H20 asking for help, just in case I had misunderstood the process of transferring and I was missing something to do. No response from H20. I have decided to stay with the old phone company. At least, they respond the customer. I just regret the money I spent for the useless SIM Starter Kit. Miserable company.

I paid my bill on the first of the month and they charged me 55 dollars and 63 dollars. They lied like I was going to refund me and after 5 days no refund. It's the 18th now and no refund. Now I'm out on the street. I'm on a set income. They saying I had used my money up in Data. I've been in the hospital on their wifi so I know they are lying so I'm about to cancel my card and open a fraud charge on them.

Hello, my phone carrier H2O took 155.77 dollars from my account without my authorization in Sep 2022. I called them to return the money but they were very reluctant to do so. So, I called my credit card and report it as a fraud. I won the dispute. Then, I did not use my phone for a while but when I wanted to use it, I found out that my SIM card is inactive. I called them and they told me to "return the money to them if I need my phone number again". The customer services were literally yelling at me to return the money. I did not buy anything and I did not authorize any money to them. User's recommendation: Please do not work with them and cancel your enroll in auto pay.

They activated a phone I have never owned on my account. This deactivated my sim card. It took multiple calls to figure this out. The troubleshooting was so bad, one guy only had me turn the phone off and back on, another told me my phone wasn't compatible with the network. The 4g phone I have been using for 2 years on the network. The same type of phone my son has on that network that I was talking to them on, bought at the same place at the same time and activated on their network the same day. 4 times tech was supposed to call back and didn't. Finally someone got me to a supervisor and they found the problem. Took 2 more calls to get the new SIM activated because the first guy of course said tech would call me back. They are only crediting 15 days of the 3 weeks I lost that I paid for.

I'm a fairly new H20 customer. A few days ago, my text messages stopped working. Waited in chat for almost half an hour, no representative to be found. Had to call, got it all straightened out. Got in chat the next day to find out why my phone wasn't getting 5G service, After waiting in chat for over 30 minutes, I had a representative tell me that 5G and 4G LTE are the same thing. Which isn't true. Ended up calling in again and was told to take my phone to a phone store. (It's a brand new 5G phone). Bottom line, I wasted over four hours in two days dealing with their customer service department. Still no 5G. Still no help. Was never offered any sort of compensation for my time. (It's not a customers responsibility to spend hours trying to fix something that's not their fault.) Stay away from H20 wireless, try one of the other ATT MVNOs instead.

After 8 years of incident-free H2O Wireless service, with 4-1/2 years of AutoPay, I cancelled AutoPay on 11/12 after finding excess charges without consistent email notifications after 3/25/22. AutoPay had charged my $10 Pay-As-You-Go account $9 + taxes and fees every 90 days, my account Remaining Balance has been over $100 in 2022, so my 2022 transaction history should now show three payments (3/25, 6/23, 9/21). My 2022 transaction history shows 10 payments (listed below), 8 payments were charged each Wednesday from 9/21 to 11/09, 11/09/23 is last day of service as of today. I received AutoPay email notifications on 6/1/22, 9/14/22.