Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About H2O Wireless Reviews
h2o® Wireless is a prepaid phone company that offers nationwide coverage at affordable prices. Whether you choose an unlimited plan, Pay As You Go or Multi-Line, h2o Wireless allows you to manage your account through the website. Contact us today or visit our website to learn more about our services!
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,309,661 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 15, 2023
I have been a customer for 5+ years. There have been other issues over the years but I will speak to the most recent ones. For months the international calls plan has not been working. I requested to be switched to a different plan for this month. I am on autopay so I was charged for service until August 4th. They switched me to a new plan(which costs less) then they automatically disconnected me and said I should pay again - which will be double paying for this month. Spoke to the customer service, they said since I'm switching to a new plan with them they won't let me continue to use the plan that I was already charged for until August so that I switch at the end of my current plan, or apply the payment to the new plan (which costs less), or refund me for the plan that I won't be using. They said I have to pay twice this month if I want to be connected again and that there is absolutely nothing they can do.
Unfortunately I need my phone working so unless I switch to a new provider(which I have started working on) I will be paying twice this month. Between this and other issues: please don't use this plan, please switch to another provider if you are considering switching, it will save you money and the headaches in the long run. It doesn't get better!
Hello Farirai! We regret to hear about your experience with H2O Wireless thus far. Please accept our sincerest apologies for the inconvenience caused. At this time, we’re having trouble locating an account with the contact information provided. A private message will be sent shortly to gather your account information. We're eagerly awaiting your reply!
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed June 23, 2023
I went to my local Target and purchased one of their sim card kits and bought a plan for $21. When I put it in my phone it wouldn't work. I called them and spoke to a rep and she didn't speak English very well. I still told her the issue and she said, "Let me call you back," she never called back & when I called again I was hung up on. This company is the definition of scam so I won't even bother to ask for a refund. BEWARE!
Hello, Zakariye! We regret to hear about your experience with H2O Wireless. Please accept our sincerest apologies for the inconvenience you’ve been caused. We greatly appreciate your feedback and have shared your experience with our leadership team to ensure the proper protocol takes place. Thank you for taking the time to provide your feedback regarding your H2O Wireless experience. We hope you give us a try in the future if we can better suit your wireless needs.
Reviewed May 27, 2023
The worst service ever. I signed up for their unlimited Data plan because I travel a lot and need high speed data on my phone. They first told me that their “unlimited” high speed data was capped at 40GB max. (This kind of misrepresentation and dishonesty is officially allowed in the United States because the consumer has no protection whatsoever.)
In my case I expected to used anywhere from 25 to 35GB and this seemed OK- so I signed up. This month I discovered that even there, they are dishonest. They blocked my data usage on May 25th (I noticed it at around 3PM and did not have restoration of service until May 27 - when I checked at 9am). On May 26, 2023 I called and found that I had used 30.9 GB- I may have screenshots somewhere. My account was set to renew on May 27, 2023. I spoke with 2 people first with someone called Bell, and then with Ramos. They both said I was at 80% usage and therefore high speed internet was blocked
Their customer service is horrible- they don't speak or understand English and communicating is a nightmare- Bell kept saying she was going to "push extra data to me" and will reset the settings, tried that and it did not work- she kept saying to call and add more data and I kept saying I was still within the limits. Ramos seemed to say I had used 80% and it was blocked- I can't understand what they are saying and I can't explain why 32GB is still within their 40GB limit- I asked for supervisor and Ramos hung up on me. Do I think ATT or Verizon is going to be better? NO
Hello, RR! We truly apologize for your experience with H2O Wireless thus far. This is certainly different from the experience we’d like you to have. We're unable to locate your account with the information provided. We’d appreciate the opportunity to investigate this matter further. A private message will be sent shortly. Thank you for your feedback and for being a valued H2O Wireless customer! We truly appreciate your business!
Reviewed May 20, 2023
CUSTOMER SERVICE IS THE WORSE. Every time I call about the long-distance service, the chat MAGICALLY GETS DISCONNECTED and THEY NEVER CALL BACK. Before the 3G shut down I used to go direct to my contacts list and let's say dial my mom's number (which is overseas-Egypt) and the call will go through. Now every time I want to call my mom I hear this message "YOUR BALANCE IS....PLEASE ENTER THE NUMBER YOU WISH TO CALL." I CALLED 2 YEARS AGO ABOUT the SAME ISSUE AND IT HAD BEEN FIXED. Now I don't get it why they can't fix it as they did before or the least they can contact me saying that they work on it or something. I am really disappointed.
We're sorry to hear about your experience with H2O thus far, Dr. Thomas. Please accept our apologies for the inconvenience you’ve been caused. We’d greatly appreciate the opportunity to make things right. We’ve attempted to contact you on the phone numbers ending in 2746 and 8816; however, we did not receive an answer and left a voicemail. Please let us know the best time, and contact phone number to reach you, or you may also contact our Customer Service department at 1-800-643-4926.Kind Regards,
Reviewed April 8, 2023
When I moved from to Mineville, NY, in the Adirondacks in September 2022, the service worked extremely poorly there. I only discovered one position I could stand in to be able to talk on the phone more or less reliably, on my driveway, but if I even moved as much as a foot or two from that position I could no longer be heard. I often had to talk in the rain. (A position at one of my windows only worked sometimes.) Elsewhere I could not be heard and most of the time my phone would not even ring. (SMS at least worked in general at my windows.) Note that where I live AT&T's coverage maps showed full coverage around my house of 4G LTE. I have an iPhone 7 that works on 4G. This has caused me so many problems.
Then I was disappointed more as I traveled abroad and my coverage did not work at all, not even to send and receive SMS messages. Not even to be able to change my outgoing message to advise callers to reach me at a different number. This brought me so many problems, as you can imagine, while abroad to be in touch with companies above all or to have them contact me, and then also to identify myself with codes that I have to receive through a cell phone. (And to boot, as I was on autopay I automatically paid for a full month I could not use at all, in any way.)
After several months initially in which I was more or less satisfied with the phone service from H2O around places I would live at or visit in New England, I was extremely dissatisfied with the company after moving to Mineville, NY, and although I paid $20 per month instead of $55 per month, if I could have foreseen all these hassles, I would have preferred to pay $55. I cannot therefore recommend this service to anyone.
To add insult to injury, I tried to contact customer service to at least be able to put an out-going message on the line and I never received any reply. Naturally I had no choice but to drop the service, which of course caused me more problems because apparently today, even when traveling abroad, a US citizen is expected to have an American cell phone number. Oy vey.
Hello, Michael! We regret to hear about your service experience with H2O Wireless thus far. Please accept our apologies for the inconvenience you’ve been caused. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to our network. Once this is complete, restart your device and attempt to place a phone call. If you require further assistance, please contact us via phone at 1-800-643-4926 or on social media sites Facebook, Instagram, or Twitter for a live chat. Thank you for your feedback and for being a valued H2O Wireless customer! We truly appreciate your business!
Reviewed Feb. 27, 2023
My elderly father has used h2o prepaid for years. Rarely a problem. Then came the big "3G shutdown". My father was now without his emergency phone. I went to h2o's website and ordered him a new flip phone. It arrives 10 days later. I went to activate it and it doesnt work. After HOURS on the phone with customer service and just as long on their online chat, nobody can get the phone to work. He will email me a return label and I can send it back. OK, crap happens.... Well here is where the pain started. They didn't send a label. I call and go through ALL of this again. No problem, they will email me a label.
Guess what? Doesn't come. So back on the online chat and the phones. Same story every time, every time no label is sent. My elderly father is without his emergency phone thanks to h2o wireless and I'm out the money I paid for this phone. Now what? I guess my only recourse is to dispute the charge with my credit card. This is absolutely ridiculous and I would advise everyone to stay FAR FAR away from h2o wireless. It's clear they do not care about their customers at all. I just want a working phone. How hard is that?
Hello, Blitz! We are disappointed to hear about the experience you and your father have had with H2O Wireless thus far. Please accept our apologies for the inconvenience you've been caused. We would appreciate the opportunity to investigate this matter further and will send you a private message to gather your father's account information. Thank you for your feedback and for being a valued H2O customer! We truly appreciate your business!
Reviewed Jan. 19, 2023
Bought a phone with a discount and a $60 plan after asking agents how many months I have to keep the $60 plan. On the phone and on chat, every agent told me after 1st month I can switch the plan. However, now they don't allow it. Emailed captured proof from the chat, no response. Now they telling me to keep the $60 plan for 24 months. The Sales Agreement said to remain an H2O customer for 24 months, not with a $60 plan for 24 months. Worst customer service. They all said something else each time I called, hung up on me, or said things in very offensive ways. The supervisor (Frank, ID #**) hung up on me twice.
Where does your website say you have to keep the $60 plan for 24 months ($1440) to save $250 on the phone? This is a false advertisement and a scam. I wasted so many hours of my time making many phone calls. The whole crew of agents does not want to listen or help. My sister who referred me feels very bad and mad as well. Her family of 3 with many years with the service is withdrawing their service. Very bad, bad, and bad experience. I wish I can talk to someone in upper management other than Frank who talks very offensively and hangs up the call every time.
Hello, Yeun! We truly apologize for the miscommunication that has occurred regarding the plan requirements to receive the Instant Phone Discount. Please accept our sincerest apologies for the inconvenience you have been caused. In order to receive our $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on our $60 Unlimited Talk, Text, and Data plan of the 24-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
Reviewed Jan. 16, 2023
I tried to transfer my phone number to H20 after paying for the SIM Starter Kit. I received an email saying the number was asked to be transferred from my old phone company. It would take around 24 hours. One month after, still waiting. I sent an email to H20 asking for help, just in case I had misunderstood the process of transferring and I was missing something to do. No response from H20. I have decided to stay with the old phone company. At least, they respond the customer. I just regret the money I spent for the useless SIM Starter Kit. Miserable company.
Hello, Mario! We're disappointed to hear about your experience with H2O Wireless thus far, please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your order, we see that it is outside of our refund policy. If you would like to activate your H2O SIM card and service plan, you may do so using the link below. Thank you for your feedback, and for being a valued H2O customer! We truly appreciate your business!
Reviewed Dec. 19, 2022
I paid my bill on the first of the month and they charged me 55 dollars and 63 dollars. They lied like I was going to refund me and after 5 days no refund. It's the 18th now and no refund. Now I'm out on the street. I'm on a set income. They saying I had used my money up in Data. I've been in the hospital on their wifi so I know they are lying so I'm about to cancel my card and open a fraud charge on them.
Hello, Andre! We are displeased to hear about this billing issue that has occurred. Please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your account, we confirm the refund has been denied due to the high-speed data usage. At this time, you have 32GB of high-speed data available, out of the 60GB allotted for the current billing cycle. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
Reviewed Dec. 10, 2022
Hello, my phone carrier H2O took 155.77 dollars from my account without my authorization in Sep 2022. I called them to return the money but they were very reluctant to do so. So, I called my credit card and report it as a fraud. I won the dispute. Then, I did not use my phone for a while but when I wanted to use it, I found out that my SIM card is inactive. I called them and they told me to "return the money to them if I need my phone number again". The customer services were literally yelling at me to return the money. I did not buy anything and I did not authorize any money to them. User's recommendation: Please do not work with them and cancel your enroll in auto pay.
Hello, Mohamed! We regret to hear about the experience you have had with H2O Wireless, please accept our apologies for any inconvenience you have been caused. After reviewing your account, we confirm the plan was changed to our $150 annual plan on 09/18/2022, which was charged at that time. Once the chargeback was processed, the account was cancelled. In order to reactivate your account, the chargeback will need to be repaid. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
h2o® Wireless author review by ConsumerAffairs Research Team
This no-contract cell phone plan provider has monthly data plans that range from 1-10 GB and cost $20-$60 a month. These data plans include unlimited talk and text minutes. Their pay-as-you-go plans range from $10-$100.
Pay-as-you-go plans: Depending on how many minutes you think you’ll use or how many text messages you anticipate sending, you can spend $10-$100 for a pay-as-you-go plan. Plans last anywhere from 30 days to a full year.
Auto recharge: Save 10% on your pay-as-you-go plan from H2O Wireless by signing up for auto recharge. This service ensures you never run out of minutes or text messages since it automatically charges your credit card when it’s time to recharge.
Transfer your number: You can easily transfer your existing number to your new H20 Wireless plan by filling out a form on their website. It can take up to 24 hours for the transfer to complete.
H2O rewards: Earn $30 every time a friend you refer signs up with H2O wireless. You can also get points for new activations and recharging. Apply your points towards recharging. It’s free to join.
Friends and family plan: Receive $10 for every line you add to your plan, up to 3 lines, when you sign up for a friends and family plan with H2O Wireless.
H2O Wireless Company Information
- Company Name:
- h2o® Wireless