H2O Wireless Reviews

This is the worst interface and customer service I have ever experienced. Website and system has been down for several days, the agents are clueless and unhelpful. I have a phone and unactivated SIM card that I need a refund for. It's giving scam.

H2O Stole my money & goods were never received!!!!! Bad bad company!!!! On 05/12/2026, I attempted to make a call and phone was turned off. So I went to the website and paid the refill amount and it was taken from my account. I powered phone off, then back on as I normally do and proceeded to make a call and message stated I needed to make a payment? So that’s when I called, only to hear a recording that they were having issues and services would be restored soon.

Ordered a phone and plan. The company sent it FedEx. It was stuck in shipment, never arrived. H2O suggested I contact FedEx, which eventually I was able to do. They claimed it was lost. It took hours on the phone with H2O to get a refund, and I was told faulty information on two separate occasions--one that it would arrive in a few days, next that the refund was issued and would be in my account in 24 hours, both of which were false. After more time (it took hours of my time altogether) on the phone, a refund was finally issued, minus 10 dollars!! So after all this the company is saying I have to pay "taxes" for a phone and plan I never received!! This company -- well, I would avoid.

Texting is not unlimited, my account was suspended for excessive texting, it took 3 days to recover my phone number from them. They close after 5pm CST and I had to wait till someone came back to work. Also I renewed 3 months ago for them to suspended me now. This has been one of the most fake and scams I have ever seen. They take your money, tell you unlimited text and if you go over a cap they never disclose your canceled. Beware.

This is the worst company I had work with. I have a pay to go plan with H2O for many years. Recently I forgot to refill my minutes after expiration day. I called my bank to dispute the charge which they automatic charged my credit card. And this where the problem started, H2o disable my phone. I called tech support how to re-activate my phone number again and they said I need to called my bank to repaid the charge first in order to re-activate my phone. after 3 weeks, and my phone still isn't working. I have requested to talk to a supervisor to no avail. This is not right.

This is the worst company I ever work with. They say you don't have any supervisors I can talk to. Not only that I paid you guys $30 for data that I never received I asked for a refund they said do not get a refunds back nor transfer funds. I think you guys are steal money so I'm about to start a class action lawsuit against you people starting today if I don't get my money back. So it's been the ball is in your part. What we going to do about that. Sincerely yours mad customer.

I purchased H2O phone service one month ago for my daughter with a 1-year plan that was advertised as “unlimited talk & text.” Unfortunately, the text messaging has never worked. I have called customer service multiple times, but they were unable to resolve the issue. Now that I’m asking to upgrade to a data plan, they are telling me I need to purchase a brand-new plan instead of simply upgrading the existing one. This has been very frustrating and disappointing. I expected reliable service and better support, but instead, I feel stuck with a plan that doesn’t even provide the basic features I paid for.

This company has the worst customer service ever. The problem is that I changed my plan to a different service but the company is taking my money away without my permission. I see in my bank that they are still taking more money from me. It has been more than 6 months now. This is ridiculous I am paying $40 a month without my consent that means they are taking money away from me. I called customer service, they never solved my problem and they are asking me information I don't even know, but clearly they are just taking money from me. What am I supposed do? This is a crime. Worst company ever. I want a refund of all my money that they have taken.

Terrible online experience — nothing works! I just wanted to change my plan and add more data — and it was a complete nightmare. The website constantly gives errors saying my CVV or billing address is incorrect, even though my card information is 100% correct. I tried on both my phone and computer — same issue. There is no way to change plans online, no way to add data, and the AutoPay setup doesn’t work because the system won’t accept any payment info. There’s no live support chat, and everything that should be simple turns into a frustrating mess. I’m switching to a different provider — H2O, you’re losing customers because your website feels like it’s from 2005 and your support is nonexistent.

This company has, hands down, the worst service and customer support I’ve ever experienced. I encountered multiple issues, and instead of resolving anything, they would leave me on hold for hours only to come back with vague responses like “you just have to wait.” No explanation, no accountability. What’s worse is how dismissive they were. Every time I reached out, I was told it wasn’t their fault, and they made no effort to actually help. I’m an extremely patient person, but even I lost my tolerance after dealing with their complete lack of professionalism and care. This was by far the most frustrating experience I’ve ever had with a company. I would not recommend them to anyone.