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About H2O Wireless
h2o® Wireless is a prepaid phone company that offers nationwide coverage at affordable prices. Whether you choose an unlimited plan, Pay As You Go or Multi-Line, h2o Wireless allows you to manage your account through the website. Contact us today or visit our website to learn more about our services!
H2O Wireless Reviews
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CUSTOMER SERVICE IS THE WORSE. Every time I call about the long-distance service, the chat MAGICALLY GETS DISCONNECTED and THEY NEVER CALL BACK. Before the 3G shut down I used to go direct to my contacts list and let's say dial my mom's number (which is overseas-Egypt) and the call will go through. Now every time I want to call my mom I hear this message "YOUR BALANCE IS....PLEASE ENTER THE NUMBER YOU WISH TO CALL." I CALLED 2 YEARS AGO ABOUT the SAME ISSUE AND IT HAD BEEN FIXED. Now I don't get it why they can't fix it as they did before or the least they can contact me saying that they work on it or something. I am really disappointed.
We're sorry to hear about your experience with H2O thus far, Dr. Thomas. Please accept our apologies for the inconvenience you’ve been caused. We’d greatly appreciate the opportunity to make things right. We’ve attempted to contact you on the phone numbers ending in 2746 and 8816; however, we did not receive an answer and left a voicemail. Please let us know the best time, and contact phone number to reach you, or you may also contact our Customer Service department at 1-800-643-4926.Kind Regards,
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When I moved from to Mineville, NY, in the Adirondacks in September 2022, the service worked extremely poorly there. I only discovered one position I could stand in to be able to talk on the phone more or less reliably, on my driveway, but if I even moved as much as a foot or two from that position I could no longer be heard. I often had to talk in the rain. (A position at one of my windows only worked sometimes.) Elsewhere I could not be heard and most of the time my phone would not even ring. (SMS at least worked in general at my windows.) Note that where I live AT&T's coverage maps showed full coverage around my house of 4G LTE. I have an iPhone 7 that works on 4G. This has caused me so many problems.
Then I was disappointed more as I traveled abroad and my coverage did not work at all, not even to send and receive SMS messages. Not even to be able to change my outgoing message to advise callers to reach me at a different number. This brought me so many problems, as you can imagine, while abroad to be in touch with companies above all or to have them contact me, and then also to identify myself with codes that I have to receive through a cell phone. (And to boot, as I was on autopay I automatically paid for a full month I could not use at all, in any way.)
After several months initially in which I was more or less satisfied with the phone service from H2O around places I would live at or visit in New England, I was extremely dissatisfied with the company after moving to Mineville, NY, and although I paid $20 per month instead of $55 per month, if I could have foreseen all these hassles, I would have preferred to pay $55. I cannot therefore recommend this service to anyone.
To add insult to injury, I tried to contact customer service to at least be able to put an out-going message on the line and I never received any reply. Naturally I had no choice but to drop the service, which of course caused me more problems because apparently today, even when traveling abroad, a US citizen is expected to have an American cell phone number. Oy vey.
Hello, Michael! We regret to hear about your service experience with H2O Wireless thus far. Please accept our apologies for the inconvenience you’ve been caused. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to our network. Once this is complete, restart your device and attempt to place a phone call. If you require further assistance, please contact us via phone at 1-800-643-4926 or on social media sites Facebook, Instagram, or Twitter for a live chat. Thank you for your feedback and for being a valued H2O Wireless customer! We truly appreciate your business!
My elderly father has used h2o prepaid for years. Rarely a problem. Then came the big "3G shutdown". My father was now without his emergency phone. I went to h2o's website and ordered him a new flip phone. It arrives 10 days later. I went to activate it and it doesnt work. After HOURS on the phone with customer service and just as long on their online chat, nobody can get the phone to work. He will email me a return label and I can send it back. OK, crap happens.... Well here is where the pain started. They didn't send a label. I call and go through ALL of this again. No problem, they will email me a label.
Guess what? Doesn't come. So back on the online chat and the phones. Same story every time, every time no label is sent. My elderly father is without his emergency phone thanks to h2o wireless and I'm out the money I paid for this phone. Now what? I guess my only recourse is to dispute the charge with my credit card. This is absolutely ridiculous and I would advise everyone to stay FAR FAR away from h2o wireless. It's clear they do not care about their customers at all. I just want a working phone. How hard is that?
Hello, Blitz! We are disappointed to hear about the experience you and your father have had with H2O Wireless thus far. Please accept our apologies for the inconvenience you've been caused. We would appreciate the opportunity to investigate this matter further and will send you a private message to gather your father's account information. Thank you for your feedback and for being a valued H2O customer! We truly appreciate your business!
Bought a phone with a discount and a $60 plan after asking agents how many months I have to keep the $60 plan. On the phone and on chat, every agent told me after 1st month I can switch the plan. However, now they don't allow it. Emailed captured proof from the chat, no response. Now they telling me to keep the $60 plan for 24 months. The Sales Agreement said to remain an H2O customer for 24 months, not with a $60 plan for 24 months. Worst customer service. They all said something else each time I called, hung up on me, or said things in very offensive ways. The supervisor (Frank, ID #**) hung up on me twice.
Where does your website say you have to keep the $60 plan for 24 months ($1440) to save $250 on the phone? This is a false advertisement and a scam. I wasted so many hours of my time making many phone calls. The whole crew of agents does not want to listen or help. My sister who referred me feels very bad and mad as well. Her family of 3 with many years with the service is withdrawing their service. Very bad, bad, and bad experience. I wish I can talk to someone in upper management other than Frank who talks very offensively and hangs up the call every time.
Hello, Yeun! We truly apologize for the miscommunication that has occurred regarding the plan requirements to receive the Instant Phone Discount. Please accept our sincerest apologies for the inconvenience you have been caused. In order to receive our $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on our $60 Unlimited Talk, Text, and Data plan of the 24-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
I tried to transfer my phone number to H20 after paying for the SIM Starter Kit. I received an email saying the number was asked to be transferred from my old phone company. It would take around 24 hours. One month after, still waiting. I sent an email to H20 asking for help, just in case I had misunderstood the process of transferring and I was missing something to do. No response from H20. I have decided to stay with the old phone company. At least, they respond the customer. I just regret the money I spent for the useless SIM Starter Kit. Miserable company.
Hello, Mario! We're disappointed to hear about your experience with H2O Wireless thus far, please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your order, we see that it is outside of our refund policy. If you would like to activate your H2O SIM card and service plan, you may do so using the link below. Thank you for your feedback, and for being a valued H2O customer! We truly appreciate your business!
I paid my bill on the first of the month and they charged me 55 dollars and 63 dollars. They lied like I was going to refund me and after 5 days no refund. It's the 18th now and no refund. Now I'm out on the street. I'm on a set income. They saying I had used my money up in Data. I've been in the hospital on their wifi so I know they are lying so I'm about to cancel my card and open a fraud charge on them.
Hello, Andre! We are displeased to hear about this billing issue that has occurred. Please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your account, we confirm the refund has been denied due to the high-speed data usage. At this time, you have 32GB of high-speed data available, out of the 60GB allotted for the current billing cycle. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
Hello, my phone carrier H2O took 155.77 dollars from my account without my authorization in Sep 2022. I called them to return the money but they were very reluctant to do so. So, I called my credit card and report it as a fraud. I won the dispute. Then, I did not use my phone for a while but when I wanted to use it, I found out that my SIM card is inactive. I called them and they told me to "return the money to them if I need my phone number again". The customer services were literally yelling at me to return the money. I did not buy anything and I did not authorize any money to them. User's recommendation: Please do not work with them and cancel your enroll in auto pay.
Hello, Mohamed! We regret to hear about the experience you have had with H2O Wireless, please accept our apologies for any inconvenience you have been caused. After reviewing your account, we confirm the plan was changed to our $150 annual plan on 09/18/2022, which was charged at that time. Once the chargeback was processed, the account was cancelled. In order to reactivate your account, the chargeback will need to be repaid. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
They activated a phone I have never owned on my account. This deactivated my sim card. It took multiple calls to figure this out. The troubleshooting was so bad, one guy only had me turn the phone off and back on, another told me my phone wasn't compatible with the network. The 4g phone I have been using for 2 years on the network. The same type of phone my son has on that network that I was talking to them on, bought at the same place at the same time and activated on their network the same day. 4 times tech was supposed to call back and didn't. Finally someone got me to a supervisor and they found the problem. Took 2 more calls to get the new SIM activated because the first guy of course said tech would call me back. They are only crediting 15 days of the 3 weeks I lost that I paid for.
When I called today to find out if they were going to do the remaining days I first was asked if I wanted to reactivate the phone I never had even after I explained I never owned that phone. Then I was asked if I wanted to spend more money and recharge my service which isn't up yet. Then when I asked for a supervisor he sent me to a line that stated voicemail was turned off for that number. Call 2 she tells me there is no supervisor that takes calls and 15 days is the maximum they will do. So I am denied days I paid for and the ability to speak with a supervisor. I am pretty chill with representatives having done that work but this is beyond even my ability to stay chill. The customer service here is abysmal. It smacks of, "We couldn't care less about the customer. Just hand over your money and shut up." I am furious at how badly this has been handled and am letting people know my experience any chance I get.
Hello, Melissa! We regret to hear about your experience with H2O Wireless, please accept our sincerest apologies for the inconvenience you have been caused. Regarding your account, we confirm the recharge date has been extended to occur on 12/29/2022. At this time, we are unable to extend your recharge date further. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
I'm a fairly new H20 customer. A few days ago, my text messages stopped working. Waited in chat for almost half an hour, no representative to be found. Had to call, got it all straightened out. Got in chat the next day to find out why my phone wasn't getting 5G service, After waiting in chat for over 30 minutes, I had a representative tell me that 5G and 4G LTE are the same thing. Which isn't true. Ended up calling in again and was told to take my phone to a phone store. (It's a brand new 5G phone). Bottom line, I wasted over four hours in two days dealing with their customer service department. Still no 5G. Still no help. Was never offered any sort of compensation for my time. (It's not a customers responsibility to spend hours trying to fix something that's not their fault.) Stay away from H20 wireless, try one of the other ATT MVNOs instead.
Hello, Josh! We regret to hear about your experience with H2O Wireless thus far, please accept our apologies for the inconvenience you have been caused. After reviewing your account, we confirm the phone number provided has been ported out of H2O Wireless and has been released to your new carrier. We hope that you may give us a try in the future if we can better suit your wireless needs.
After 8 years of incident-free H2O Wireless service, with 4-1/2 years of AutoPay, I cancelled AutoPay on 11/12 after finding excess charges without consistent email notifications after 3/25/22. AutoPay had charged my $10 Pay-As-You-Go account $9 + taxes and fees every 90 days, my account Remaining Balance has been over $100 in 2022, so my 2022 transaction history should now show three payments (3/25, 6/23, 9/21). My 2022 transaction history shows 10 payments (listed below), 8 payments were charged each Wednesday from 9/21 to 11/09, 11/09/23 is last day of service as of today. I received AutoPay email notifications on 6/1/22, 9/14/22.
The 10 payments in 2022 would cover $10 Pay-As-You-Go service into 2024 if charged every 90 days after 3/25 and with my previous usage, so I will end H2O service after 11/09/23 if the 7 excess payments ($66.85, 7 X $9.55) are not refunded to my credit card. I attempted to contact live chat three times on 11/12 with this message, one chat representative didn't reply after 40 minutes, the other chat representative asked for my mobile phone number with no further reply after 30 minutes, then didn't reply after 30 minutes on another try. I am rating 2-star because of the previous 7 years of incident-free service and successful transfer from 3G to 4G service, otherwise would rate 1-star, my experience with H2O Wireless AutoPay shows either inability to manage business information systems or unethical business conduct.2022 Payment Date/Time
Hello, Joel! Please accept our sincerest apologies for the billing issues you have experienced, and for the inconvenience you have been caused. After reviewing your account, we confirm a balance of $195.47 has been credited to your account, and the expiration date is scheduled for 11/09/2023. Thank you for your feedback, and for being a valued H2O Wireless customer! We truly appreciate your business!
h2o® Wireless author review by ConsumerAffairs Research Team
This no-contract cell phone plan provider has monthly data plans that range from 1-10 GB and cost $20-$60 a month. These data plans include unlimited talk and text minutes. Their pay-as-you-go plans range from $10-$100.
Pay-as-you-go plans: Depending on how many minutes you think you’ll use or how many text messages you anticipate sending, you can spend $10-$100 for a pay-as-you-go plan. Plans last anywhere from 30 days to a full year.
Auto recharge: Save 10% on your pay-as-you-go plan from H2O Wireless by signing up for auto recharge. This service ensures you never run out of minutes or text messages since it automatically charges your credit card when it’s time to recharge.
Transfer your number: You can easily transfer your existing number to your new H20 Wireless plan by filling out a form on their website. It can take up to 24 hours for the transfer to complete.
H2O rewards: Earn $30 every time a friend you refer signs up with H2O wireless. You can also get points for new activations and recharging. Apply your points towards recharging. It’s free to join.
Friends and family plan: Receive $10 for every line you add to your plan, up to 3 lines, when you sign up for a friends and family plan with H2O Wireless.
H2O Wireless Company Information
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- h2o® Wireless