H2O Wireless Reviews

I had a very disappointing experience with H2O Wireless customer service. I called to request my transfer PIN number to switch carriers. After waiting on hold for more than 30 minutes, a representative finally answered. However, when I asked for the transfer PIN, the call was suddenly disconnected. I had to start the entire process over again. Customers should not have to spend so much time just to obtain information needed to transfer their phone number. I hope H2O Wireless improves its customer support and makes the port-out process easier and more professional.

On 5/11/26 I called them to arrange service on two phones. They took info on my son's iPhone 14 and asked for a EID number, which I've never been asked for before. I paid $14.01 for my son's phone & $21.26 for my Samsung. I understood it was my choice for the start date. Their rep somehow transferred my son's service immediately, no account, no transfer pin from my current provider. No one there knew how he did this, nor did my existing provider when I called and asked. I did not proceed with their service because they seem sketchy at the very least. I've asked at least twice for a refund on my service, which was never activated. I made a complaint to bbb.org, still no refund. I asked for a refund for both amounts because I still have to pay for my son's because my current carrier does not prorate the billing, so now I have to pay twice. Don't use this carrier.

This company has horrible, with horrible systems. My gf has been in London for a month and throughout her trip their whole system was down, periodically making it impossible or extremely frustrating to add money. Whole system was down for almost a week. The system is also down now. I am trying to add money but the dashboard won't load. Every other screen works except the screen to add money. She is still out of town and this is absolutely the worst and she will be changing carriers when she gets back.

SO TERRIBLE. Please do not get. I bought a phone through them AND a plan pay-as-you-go. They charged me for all my data first day without phone turning on. Then I put in $13 and I tried to get texts/calls to work but it didn't so customer service call and they wouldn't help. Ended up losing $80 for a flip phone with plan... Customer service terrible.

This is the worst interface and customer service I have ever experienced. Website and system has been down for several days, the agents are clueless and unhelpful. I have a phone and unactivated SIM card that I need a refund for. It's giving scam.

H2O Stole my money & goods were never received!!!!! Bad bad company!!!! On 05/12/2026, I attempted to make a call and phone was turned off. So I went to the website and paid the refill amount and it was taken from my account. I powered phone off, then back on as I normally do and proceeded to make a call and message stated I needed to make a payment? So that’s when I called, only to hear a recording that they were having issues and services would be restored soon.

Ordered a phone and plan. The company sent it FedEx. It was stuck in shipment, never arrived. H2O suggested I contact FedEx, which eventually I was able to do. They claimed it was lost. It took hours on the phone with H2O to get a refund, and I was told faulty information on two separate occasions--one that it would arrive in a few days, next that the refund was issued and would be in my account in 24 hours, both of which were false. After more time (it took hours of my time altogether) on the phone, a refund was finally issued, minus 10 dollars!! So after all this the company is saying I have to pay "taxes" for a phone and plan I never received!! This company -- well, I would avoid.

Texting is not unlimited, my account was suspended for excessive texting, it took 3 days to recover my phone number from them. They close after 5pm CST and I had to wait till someone came back to work. Also I renewed 3 months ago for them to suspended me now. This has been one of the most fake and scams I have ever seen. They take your money, tell you unlimited text and if you go over a cap they never disclose your canceled. Beware.

This is the worst company I had work with. I have a pay to go plan with H2O for many years. Recently I forgot to refill my minutes after expiration day. I called my bank to dispute the charge which they automatic charged my credit card. And this where the problem started, H2o disable my phone. I called tech support how to re-activate my phone number again and they said I need to called my bank to repaid the charge first in order to re-activate my phone. after 3 weeks, and my phone still isn't working. I have requested to talk to a supervisor to no avail. This is not right.

This is the worst company I ever work with. They say you don't have any supervisors I can talk to. Not only that I paid you guys $30 for data that I never received I asked for a refund they said do not get a refunds back nor transfer funds. I think you guys are steal money so I'm about to start a class action lawsuit against you people starting today if I don't get my money back. So it's been the ball is in your part. What we going to do about that. Sincerely yours mad customer.