Asurion Reviews

I dropped my phone, cracked the screen which left it inoperable. My replacement phone arrived a few days after I submitted my request. The incident took place during the 4th of July Weekend, otherwise I probably would have received my new phone the following day. Thank you!

Everything went better than I expected, I am truly satisfied with this transaction. I recommend that everyone should have this insurance for their cell phones. I was really impressed with the fast response time that Asurion provided. Thank you for your help.

The first phone did not work. We spent two hours in the store trying to get a sim card. They returned it and another one was to be delivered and it was delivered and signed for by someone else. Unknown where. Had to go to the store and they called your facility and we finally got a replacement. It took another two hours to get all of this resolved. Lost it on a Sunday, made claim on Monday and did not get a working phone till the evening of Thursday. We need the phone for work and he went four days without. The second call to your facility the lady did not understand anything we were saying. Her accent was thick and she did not act if she understood English. The store was the best getting us going and able to be back available for the job.

Once claim was submitted, the replacement phone was received the next day! Very quick! Very grateful! The co-pay though, at $150, is very high. I could have probably gotten another smartphone on eBay for that amount. But at least it was quick. Customer service was great.

I was pleased with the speed at which my order was processed. The new tablet worked great and was easy to use. I wish there was a greater selection of tablets to pick from as there was only one selection available. In this case, the tablet available worked the same if not better than the old one.

Hi. I received a replacement phone that had a crack across the screen. I have talked to multiple people about replacing it with a brand new iPhone SE sent to me with a bigger GB. It has been at least a month, and I find it hard to believe it is still on backorder. My number is **.

After breaking my iphone, I am very pleased with this insurance claim and my replacement device! Thanks for the quick easy replacement! Emphasis on the quick. I had my replacement within a day and was back using a phone. Will keep insurance for future as well because of the great experience. Rate 10/10.

My son lost or had his cell phone stolen on the 4th of July while we were on vacation. I filed a claim as soon as I could get to a computer and have nothing but issues with Asurion. After about a week, of not receiving the phone I reached out to the chat representative and was told that the phone was on backorder. I requested a discount or waive of the 200 dollar deductible which is ridiculous in itself. I was told on multiple occasions that it was company policy not waive or discount deductible fees. Well, I tried back over couple of days still on backorder.

Son, now living in another state, lost his phone. As the account is in my/husband's name, we made a claim to Asurion. Service was prompt, courteous, and relatively painless. When completed, a new phone was shipped to us. Glad we had the insurance on the phone.

This was a very fast, accurate, and courteous experience. Thank you! I hope I do not need your service again, LOL, but I can have peace of mind that if I do need it, this will be handled reliably. From the start of the claim, to the delivery of the phone, it went smoothly.

Excellent experience with Asurion. The lady was the most helpful person I have ever dealt with handling a problem. She fixed everything and I'm a happy customer. I have received other phone quickly and there was no hassle with doing claim. The experience was smooth and courteous.

Why I needed customer service? Good experience with customers. Thanks for helping with the device warranty insurance on the phone. Will recommend that other customers use this service. Have a great day and help other customers with their needs and recommendations.

The service was really fast and the phone was working great. Shipping the broken phone was super easy. The customer service was off the off. Set up was great. The charger works really well. Thank you so much for the service and response to my request.

I've use Asurion's services 2 or 3 times over the years. I'm very pleased with Asurion's customer service. I'm good with their monthly premiums. The downside, When I consider the monthly premiums I've paid over the years versus the claims I needed to file, I felt Asurion's deductibles were too high when I needed to file a claim.

My phone was damaged on my first day! I cracked the screen. By the next day I had my phone. Wow! Then my daughter's iPhone was damaged too. She had it quickly. Very much impressed! I like it! I'm going to keep the insurance for its worth it.

Pathetic Replacement Phone - As I write this comment, this replacement phone has used 2% of its battery. I was sent a junk phone!!! Going back to Verizon today!!! The Droid Turbo 2 is supposed to have one of the longer battery life and this phone last about 6 hours before dying.

Left phone in China, it was lost. I could not be more satisfied with how I was treated and recovered a new phone immediately. If you need to depend on anyone for your loss of your phone, this company cannot be beat. Do yourself a favor and choose them as your insurance against loss or damaged phone. You will not be disappointed.

The only thing that I was not satisfied with was the device because I have issues with the phone. I'm not able to erase the apps that I've downloaded thru the main screen. Also, it's seems like the touch screen is not as sensitive and requires multiple touches. My wife also ordered and received a replacement device from Asurion, and has had issues with that phone. That phone had touch screen issues also.

Responsive service, easy to work with and we knew where we were in the process each step! Overall we are glad we had this coverage. The service was good. The team was knowledgeable. The process was easy to trigger and we received the phone exactly when they stated we would receive it.

The replacement phone we received, did not work. The replacement phone had to be replaced. However that phone is working as well as a Verizon phone can work. We are still saying, "Can you hear me now?" :(

Great service... The phone is junk. It won't hold a charge and when it gets below 20% it can die in any minute. I never know if I will have charge to call and if I use it I know for a fact I won't have charge long.

I have no complaints on how Asurion handled my claim. I filed the claim on a Friday and received my replacement phone the next day. I sent my old phone back, and it was received with no problems at all.

My first replacement phone did not work and I had to call for a second replacement. My new device (these have all been the same phone) is getting very hot either when being charged or if I am playing a game for 20-30 minutes. This never happened with my original device. Service-wise, things were handled promptly and with courtesy.

I hate this service. I don't have time to take off work to sit around all day and wait for my phone in the mail. I work for myself and I am out on meetings and calls all day, and this service is a huge inconvenience. I wish the insurance would replace my phone in the store.

My phone was badly damaged and because I carry insurance I was able to save $150! Despite the incredible savings, they took care of me and I received my replacement within 3 days! They provided me with all the necessary packaging to return my old phone and confirmed with me that they received it! I couldn't thank the company enough!

Loved that I was able to get a new iphone6 and didn't have my original color so they gave me the 6s instead. It took longer to ship because it was on a friday. I ended up getting my phone a couple days late. It held up a vacation for a half day to wait for the phone but happy I was able to replace it with the copay.

My phone recently stopped functioning. I contacted Asurion and submitted a claim 4 times and got declined 3 times so far. Mind you, my phone is insured and I haven't submitted a claim within 3 years. They are still not able to get me a replacement. This situation has been going on for 4 days now and still no news regarding when I should be receiving my phone. I plan on canceling my insurance with them, once this issue is resolved and will rely on AppleCare moving forward. It has been the worst customer experience thus far. Asurion is truly incompetent and unable to get a simple phone issue solved for a client asap. Insurance companies in my opinion are filled lots of dishonest people. I am frustrated.

My brother cracked his screen bad and we got a replacement quickly and it was a good price to replace it. I would recommend this service to my friends and family because it beats having to pay 800 bucks for a while new phone and my brothers upgrade date didn't change either!

Process is flawless and very easy. Unfortunately, as a commercial user, have had to use service 3 times in the last few months. Each time the phone was replaced as promised and delivered on time as promised. Very happy with ease of use.

Phone was delivered very quickly, within a few days, and even included some extra items. Was very pleased to receive the new phone. You really can't go wrong with phone insurance and paying the extra 10 bucks a month. Well worth it. Thank you Asurion.

The process was not difficult although I did need some guidance from my local Verizon store and after paying monthly premiums the deductible seems too pricey. Overall experience was satisfactory. Would recommend this insurance to others with a warning about associated costs when using it.

The insurance service was prompt, but the claim appeared to take an extra day to complete. The No hassle service was extremely appreciated. The ability to check claim status online to follow the process made it easy to know when to expect a replacement phone.

Phone works good, only problem I had was the off brand charger that come with the phone. I will strongly recommend your services to anyone and everyone that needs cell phone insurance. Other than their charger I had no problems with my new iPhone.

You had easy to follow instructions how to submit a claim; there was a quick response to my claim; and fast delivery of the replacement iPhone. I was pleased with the one-on-one service provided by the Apple technician in order to activate the iPhone.

I had a broken screen and a couple of buttons that weren't working correctly. Called into the company paid the $19 and my phone was here the next day as promised. Well worth the insurance I paid. Thank you so much.

I dropped my phone and shattered the screen. The replacement phone I received had a defective microphone and a dead spot on the touchscreen. I called Asurion back and they replaced the replacement with overnight shipping. New phone works perfect.

My phone works just as great as my last one did. I had a couple issues with my apps not staying open when I try to pull them up, but that has not happened for a while now. I appreciate the fast delivery as well, delivered by FedEx and came 2 hours earlier than the expected arrival time I was given.

I thought I ended iCloud with that phone on my first phone call and got an email that I'd be charged $500 if I didn't contact you in so many days. I thought the issue was take care of and I had to make a additional call. For the most part everything was wonderful but I don't pay insurance to jump through additional hoops!

I was very pleased with how fast and easy it was to get my damaged phone replaced. The online claim process was very user friendly. The whole process of filing a claim and receiving a replacement phone was extremely fast and easy.

Overall, I am satisfied with my experience. My daughter broke the screen to her iPad mini. They do not make a comparable mini anymore so they gave her full size with similar memory. There seemed like some unnecessary paperwork and steps to get the actual iPad but it arrived fairly quickly. However the envelope that I was supposed to return the damaged iPad in was too small. I called and explained this to them and they said they would send me one that was the proper size. However they sent me the exact same too small envelope again. In the end I had to pay to ship it myself. That was frustrating.

The whole process was fast and efficient. The activation process was very easy and returning the defective product was effortless. I was also able to track my new device during the shipment process, which was very help so that I ensure that I was home for delivery.

I requested a phone replacement for a phone I could not find. It was a challenge because my son needed his phone. Though the phone cost me quite a bit to replace, it was less than buying a new phone. The phone replacement went smooth. The phone was in excellent condition. The process was easy to navigate and expediently managed.

Asurion came through when I was in dire need of getting a phone replaced that had been dropped into 15 feet of water! At first they indicated they didn't have any exact phones to replace right away but after explaining my pending business travel they reacted immediately and I had my phone the next business day. This allowed me to keep my original travel plans and my phone has worked flawlessly! Thank you Asurion!

My son broke his phone again. You guys rock!! Never a hassle. We just tell y'all what happened and You just send us another phone. And it arrives like the next day. It's great!! Thanks so much!! I would recommend y'all to everyone!! Thanks again!!

I received my replacement phone on time and the claims process was easy. However the webpage wasn't cooperating. Calling to customer service was ideal. I have a issue with transferring my pictures and other files to the other phone but I powered off the phone too soon. Again, customer service was helpful.

I had accidentally ran over my cell phone. I called Asurion and they were very helpful, fast and efficient. I received a replacement quickly even though it was on the July 4th weekend. I am certainly thankful for having insurance on my cell phone with Asurion!

Seamless replacement of my phone. Only "complaint", like any insurance, the premiums far outweighed the value of the replacement phone I received. For this reason, I'm not renewing the coverage on my new phone.

I got rained on and now my new phone (S7) doesn't work at all and the phone is supposed to be water resistant. It got wet around the SD card slot and it fried my SIM. I had to get a whole new phone within 10 days of replacing another phone and I work in Law enforcement and need a phone.

Very pleased with the service I received on replacing my phone that had got gotten wet and stopped working and I got a new phone the next morning and it was an upgrade from the one I had! I was so happy to a my new phone so quickly. Thank you so much Asurion for your service???

Asurion has such a simple and thought out process. There were instructions and guidelines every step of the way that enabled me a hassle free way to change out my phone. I need my phone for work and having the new phone come so quick was a blessing. I only wish they sent me a confirmation that they received my broken phone.

Somehow my iPad got water damage and I was treated very well. Forget I even had the insurance so I was very happy and satisfied with my replacement iPad. I received my iPad very fast by mail and have enjoyed it ever since. Thank you.

I really not pleased. I had to pay $150 for a replacement phone because the phone's indicator (the little white square box) had red x's in it which supposedly means the phone got wet. But the phone never got wet. I gave in & just paid the $150, then I get the replacement & that one also has the indicator showing the little red x's. So I was sent a replacement phone that had the same defect the phone I returned had. Now what happens if I need to return the refurbished phone? The Verizon store clerk said the humidity could have set the indicator off when they shipped it. So why is it OK for you to send me a bad phone when I had to pay $150 to get one with the same thing.

All went smoothly, new phone is actually refurbished, but works just fine so far. Delivery was quick. Cell phone store did the paperwork, collected my fee and submitted the paperwork... Couldn't be any easier. Emails were received as the process progressed, so I knew exactly what was happening.

My phone is good and I get that it's refurbished but the iPhone lock button gets stuck since I've even received the phone. But you know, I get it. But still kind of sucks. But glad it was cheap. So you know I’m okay with it. I really wish the button wouldn't stick though.

The customer service was excellent. Very pleasant and knowledgeable. The turn around time on the paperwork and device was fast and smooth! Everyone I spoke with was very understanding and patient with my lack of knowledge. Overall it was a very pleasant experience!

Very good, other than 3-7 business days waiting for the replacement phone. I had to go to the Verizon store and buy a phone to use in the meantime, which means I had to restore that phone and set it up. When the replacement showed up I had to restore this phone and then return the purchased phone back to Verizon... This used up a lot of my valuable time.

I was very happy with how easy it was to get a replacement device and how fast it happened. For the most part the phone is good, but it acts a little strange sometimes. The screen orientation is slow to adjust and the touch screen locks up and I have to turn it off and back on again.

Pleased with service, promptness with mailing device, as well as 24-hr customer service via on-line ordering new phone. Not pleased that I had to pay over one hundred forty dollars for phone and had to send bad phone back. Don't understand, but okay.

They were kind, considerate, and professional. When they could not solve an issue with my address they kicked it upstairs and it was handled with what I recognized as a level of customer service that is not the norm for other businesses. Very satisfied. Thank you.

It was a very simple easy process. I had dropped phone. They sent a replacement the very next day. Very easy to fill out form online. They are hassle free awesome company. Just answered a couple questions. Will recommend and use again if need be. Thank You.

I love the fact that I got the exact same phone replaced except for the color, but that was fine with me. I am not very smart (new) at learning how to use a smart phone, and it would of been nice to know that I didn't need my SIM card. When I figured it out and used the SIM card that you sent that's when all my stuff came from the Cloud. Boy was I happy then, because I thought I had lost everything. Otherwise, great service.

Asurion insurance is the worst deal ever to exist. I ended up paying $530 in insurance (25 months of a $10 fee plus $280 after tax for the deductible) plus the initial $800 for the phone only to end up with a ** refurbished S6 Edge that has a cheap plastic screen instead of a gorilla glass one. DO NOT sign up for their insurance. It would be much better to just get a new phone through your provider, unless if you're prone to breaking your phone every month.

All services were very fast, staff was very helpful and kind! They replaced my phone quickly and helped get my phone back in service the next day. The member I spoke with was kind, and very informative of the entire process. I enjoy my new phone very much as they upgraded my phone since my previous phone was out of stock.

Replacement of stolen phone. Excellent service. Thanks so much! You turned around a traumatic experience and helped us to feel a little better. No muss, no fuss. The whole process was far less complicated than I first thought. Very, very easy directions to follow. I could do it all online.

You guys sent me a replacement phone in which the Bluetooth capability is non-existent. This tells me you replaced my new phone with a refurbished one that you didn't refurbish well. And you are impossible to reach to get this corrected.

I honestly wish I knew where to start with the problems and multiple lies I received from 7 different people I had to talk to over a 3 day period. Every person had a different price for how much it cost to replace my phone and even one person told me that I could actually get the phone repaired at a local shop and it would be covered by Asurion. Well I assume they quickly realized that they wouldn't make money of that so they changed it up and put me on the phone with someone else who told me that it was absolutely not an option to get it repaired because the named shop didn't have the materials to do so.

Quick and easy for delivery. However I am already starting to have issues with my replacement phone as I did with my phone I had turned in to be replaced. Overall I would say good experience and easy to use to get my phone replaced. But not happy that my replacement is already acting up.

Moto Z Droid replacement. After the first replacement didn't work correctly, I called and they decided to go with a brand new phone. So far the new phone is working like it's supposed to work. Thank you. The first phone I received was a refurbished model and it ran hot and the speaker was bad.

My son's phone, Samsung Galaxy S7 would not turn on, the screen was blank. I filled out the application late on a Thursday evening to get a replacement phone and he had his new phone by 10 a.m. the next day. Thank you very much. Was very impressed with the overall service that you guys offer.

I went to ATT when my phone got damaged. Even though I was in the store with an ATT representative, and had to government issued IDs Asurion did not accept my answers to some stupid questions they were asking about ME. So even though being with an actual ATT employee, inside an ATT store, I had to fill out an affidavit, get a copy of my picture ID, go to Kinko's to Fax them an affidavit... That was Friday. They finally accepted my ID on Monday, and now telling me it's going to take 2 more days. That's Wednesday... I will be out of a phone, and income for 5 days.

Difficult to get Asurion customer service to assist. Asurion sent multiple defective refurbished devices, to the point that I just stopped trying and sent back all the refurbished devices. Asurion never returned my $99 even though I always had to return their defective device. I have go on social media to protect as many folks as I can from using Asurion. Summer of 2016 I returned 4 defective Blackberries that were provided by Asurion. July of 2017 I returned 2 defective Androids that were provided by Asurion. Asurion SUCKS!!! I am making it my mission to reach as many as I can on social media to protect them from this insurance SCAM called Asurion.

Great service. Phone showed up like it was suppose to. Tracking info was great. Great communication and fast super service. Internet was a little bit of a struggle but overall pretty easy to deal with.

After having my phone stolen they replaced my phone within 24hrs. Zero complaints. The new phone was on my doorstep the next afternoon. All I had to do was fill out the form online and that was it. Great investment.

I had an LG G6 with a charging port issue. Device had this issue since I got it but didn't want to bother. When I called Asurion, they went above and beyond to make sure my issue was resolved. Working with Asurion is a no brainier for anyone!

Asurion was easy to work with and replaced the phone within 24 hours. We had a lost phone. Searched for it for a couple of days then realizing it probably wasn't going to be found. Submitted a claim to Asurion. The process was easy and painless. A replacement phone arrived the next day.

I have a white phone. And during the refurb process they used a black marker to cross off device information so I now have a white phone with a black marker line on it. The process went smoothly and fast. No issues with the service. Just the appearance of the replacement phone.

I recently had to have a cell phone replaced and to do so was quick and easy. I went to Verizon, which I likely didn't need to do, and spoke with a rep. who gave me the number I needed to call. I had a new phone in around a day and a half. AWESOME!

Service was excellent. Phone screen was broken. The customer service rep I spoke with was courteous and efficient. New phone was shipped in a timely manner. I am very pleased with the manner in which my claim was handled by Asurion.

The Asurion process to file the claim was quick and easy. They understand you can't be without your phone for long so they sent it overnight. I was very pleased to know this. The insurance is well worth the value of the service you get. I will never have a phone without it.

I was disappointed that you tried to give me a Samsung device, that was cheaper in value, to replace my Apple I-Pad. They simply were not comparable. Only after a lengthy period of research and debating did I get a comparable Apple product.

Once I figured out what your website was (Verizon gave me wrong site), the whole process was really easy and the phone rep was very helpful. The phone arrived via next day shipping and my son was thrilled. We're glad we have this insurance. Thanks!

I dropped my iPhone SE into water and called for replacement since it was insured. I got it in 24 hrs. Apple stayed on the phone for a long time with me to set up my new phone and to turn off my old phone before sending it back. I do believe my new phone was a refurbished one as it showed an update history. So far so good.

The turnaround time from the day I reported the incident until the day I received acknowledgment and then the day the phone itself was delivered was one day. Amazing!!! I can't say enough about the fast and responsive service. Thank you.

The back glass of my phone was cracked and I couldn't upgrade it in the condition it was in. A guy working at Verizon recommended this site and I was able to have a new phone the next day! Very fast service! I didn't even realize how slow my old phone was until I started using the new one from Asurion. It was also very easy to switch my old phone to the new one. The new phone came with directions to switch the data from one to the other and a package to send the old phone back.

My phone shattered and I put in a claim and my claim was handled quickly. I received my phone in 2 days and was able to set it up and return the damaged one. I would recommend Asurion for insurance coverage.

My screen kept getting stuck on very dim screen every time my phone went to sleep. I was instructed to do a factory restart which fixed the problem. I of course would have preferred to fix it without having to wipe everything and start over, but I am happy it is fixed.

I have had excellent claims handling with Asurion. I like being able to process my claim online. No phone call necessary. The application is user friendly and the approval is quick. I like paying the deductible online, and I love how quick your replacement phone arrives. I have had more than one claim, and am grateful that I don't have to buy a new phone. I have complimented Asurion whenever the topic of phone damage comes up amongst my friends and family.

I brought the cellphone to Verizon while it was still under warranty. I was under the impression from Verizon that there would be a determination of the cause of my phones defect, and that if my phone had a warranty covered defect that I would not have to use the insurance. The insurance claim cost me $149.00 for the deductible. I never got a reply from Asurion as to what the cause of the defect on my cell phone.

My phone's microphone broke and needed a replacement quick. The entire process of submitting a claim all the way up until receiving the replacement phone was simple to follow step by step of way. We received new phone within 48 hours of submitting the request on a Saturday. That was a plus!

I like the way customer service was on point and the process went smooth. They sent the replaced phone like they said they would and the damaged phone was returned to Verizon as requested. I am very pleased how this process was smooth. No headache.

What an absolute pleasure working with Asurion! Within LESS than 15 hours we had the replacement phone in hand! Service was fabulous and extremely easy to navigate through the online claim process. Placed the call on or about 9 pm and by 10 am the next morning - we had the new phone! Retiring the damaged phone was easy as well! Thank you!!!

Excellent service. This was my second time using this service. And both times was satisfied. The service was well worth it. And I will tell all my Verizon friends. It don't take long at all. The only thing I wish it wasn't a refurbished phone.

My 22 year old daughter lost her iPhone while out one night. We submitted a claim for the lost phone to Asurion via Asurion's website. We received a replacement phone within two days. The claim submission process was easy, and the response time was great. It was very enjoyable experience.

Great timely service. A must recommend. Speedy and timely service. I appreciate the great customer service. And the selection available to accommodate the customers' needs. And the easy return policy was also great and made things easy. I will continue to use this service to meet all my needs. Thanks.

Flawlessly returned a functional phone in a day. Job well done!

I had a great experience when using the insurance coverage on my cellphones - thanks! I would be glad to recommend this insurance coverage to any of my friends and family. There were no hassles and I had service restored within 48 hours.

Cracked photo lens. Phone was not getting signal and the service was great and thank you for your help... The only thing was the cover fee. I think I had to pay 149.00. I was not expecting that. You are a good company to deal with. I Thank you for your help.

Asurion sent a defective phone. I found out the phone was defective after switching carriers. They refused to replace the defective phone, citing the warranty was null and void after switching carriers. When I asked for a written copy of the warranty, they refused.

My son's broken phone was replaced the next day. Went to website, filled out the form and it was done. We usually don't get phone insurance, but this time we decided to invest in it. So glad we did. Thanks.

Everything involved in the process went very smoothly. The replacement phone was delivered the next day. That was amazingly fast -- particularly since it was delivered on a Saturday. I would use them anytime.

My phone was out from warehouse that very night and at my door just after lunch next day. Pleasantly surprised. Was able to track the device every step of the way, and didn't even get lost having to get delivered way out here in the boonies. Great job!!!

My phone had to be ordered and I feel that I should have been able to get one from the Verizon Store. The customer service people were knowledgeable and courteous. My replacement phone however doesn't function as well as the one that was broken.

I was astonished with the speed of getting my replacement phone. Thank you for making it easy. Having my phone break was very disappointing, but getting a replacement that quickly made the experience not as bad as it normally would have been.

Initial replacement phone did not work... quick replacement of that phone and phone works great. Customer service was a great help. Did not wait long for replacement phone. Phone came with next day delivery and with thorough instructions to get started. Overall experience was great.

The phone arrived within 24 hours on a Sunday! I was worried when I saw the replacement phone was refurbished, but it worked as if it were new. Thank you. Excellent experience and I'd highly recommend it to a friend.

Asurion online service was great and easy when I filed my claim. I had no problems. The steps giving were easy to understand. My lost phone was replaced and received on day asurion said it would be. Thank you Asurion.

Phone ruined when it got wet and insurance quickly took care of it and sent a new phone! Very pleased! The new phone came the next day in the mail with simple instructions on how to return the broken phone.

Asurion made it easier and faster when making replacement for a stolen or lost phone. Asurion responded punctually and I am very satisfied with their service. Please continue your excellent service. You know how important and needed a phone is.

I'm happy to have received my replacement phone within 24 hours. It's great to have a refurbished unit with no stuck buttons and a pink line down one side. I was able to transfer everything from the old phone. I returned my old phone like requested in the pre-paid envelope. The disclaimer statement needs to be bigger for the part where Samsung phones you cannot remove the battery! I finally noticed after calling the 1-800 number and getting passed around and no real person. Thanks for my replacement!

They did not have my phone Galaxy s6 edge in stock so they upgraded me to the next phone higher which was a Galaxy s7 for FREE! They were extremely fast in shipping the phone. I will always have insurance on my phones with service like Asurion provides.

Asurion was easy to work with and very responsive to my questions on how to manage my phone replacement needs. While my phone screen wouldn't enable some of my actions, Asurion had online and phone support that addressed my concerns with being able to comply with the process.

Great customer service, the representative (I'm sorry to have forgotten his name, was extremely helpful in explaining the options and helping me get a replacement very quickly. Fast shipping and excellent service. Highly recommended.

The phone I received as a replacement is junk. Everyone I connect with says they cannot hear me. The phone goes in and out as far as connecting. I found someone else's calendar events on the phone and there are certain settings that I cannot undo!!

It was a difficult process. I went through the website which told me I had to call. I had trouble hearing and understanding the person I was talking to. She did not explain the whole process. Then she had my email wrong. Had to call back. She could not hear or understand me (same person). Then I had trouble finding the information because the device had not been synced. Also could not turn off “find my phone.”

Your insurance is great and I appreciate all that you did for us in responding to the loss of my phone. My previous phone has never been found at this point. I would have not been able to replace the phone without your insurance being available to me.

The service was fast. Got phone the next day. Watch help me a lot. Because that how I keep up with my family. Customer service is the nice, talking to the on the other end of the phone, was very helpful in the information I needed. My phone arrived in a timely manner. Doing business with this company was very satisfied experience. We need people like this helping you when everything else is going wrong. Good business makes a company more likely to go to for the customer needs. Plus when you are in hurry, having someone who understand makes a big difference between having a bad or good day. This is because of the people behind what you provide in a helpful tool to see people doing the right thing. A good company to do business with.

The experience from the get go was very pleasant. The customer rep was very informative and provided options to assess and choose. The replacement device was shipped the very next day and we have received it on time. They made sure to remind me few times to ship the old device.

While I'm happy that the phone works, it took over 2 weeks to receive it. This is unacceptable. The phone was on back order. I kept getting messages saying it'd be in soon. 2 weeks isn't soon. Alternative options should be made after a few days.

Phone was replaced in 24 hours. Much faster than I could've wished for with short notice and over a weekend. Phone damaged when accidentally dropped into sea on vacation out of the country. Got home on Friday and had new phone next day.

I am very pleased with the speed and quality of my replacement phone that I dropped in the toilet. Best thing I ever did getting the phone insurance. You came through with my replacement the next day, that was awesome! I hope that I don't have to do this again but if I do I am very confident that it will be handled in a very Swift and professional manner as it was this time.

The person that helped me was very helpful and the service was fast. I would definitely continue to use this insurance. The price is high but it is worth every penny. The operator was very friendly and I was able to tell that she had extensive knowledge of the policies.

Filing online was easy and the response was excellent. The phone I received was what I had expected. I would recommend Asurion to friends and family. The service was better than what I had expected. I am very pleased with the replacement phone that was sent.

My phone did NOT come within the 24 hour claimed time frame. The phone came 10-12 hours after the 24 hour time limit. I still paid the full amount and did not call and complain, please do not false advertise.

Quick service with very friendly staff. Easy direction with step by step instructions. Still mind blown with the turn around that I got from getting my phone to sending my phone back. So easy simple stress free that I feel very confident that any issues will be taken care of.

Time and delivery of my replacement phone was a "5". However, it would not connect to the Verizon Network. After three days of attempts to connect, had to call you to send me a second phone that works great. Folks I talked with were very nice. In all, my rating of a 4 is about right for the added difficulty of trying to figure out why the first replacement would not connect.

My phone arrived the next day I did the claim, that was awesome. The camera looked blurry so it was replaced again with no extra charge. I only paid the difference on my first claim. The information that I had to submit was very easy to obtain and send. Also the people on the phone are very nice and go to the point, I love that!

Very helpful company and easy to put a claim in online, thank goodness!! Replacement phones arrive so fast and I love that!! I also like that you are able to track the phone during the shipping process! Tracking the phone is very helpful in more ways than one but it especially helps to know when to be home for the delivery! Thank you Asurion!

This is the second time I've gotten a replacement phone that has problems. The power button sticks, the volume button sticks. All out crap replacement phone... again. Last time it was speaker problems with an echo. Now button problems. Once contract is up with Verizon we will not be choosing a company that uses your company for the insurance.

With you people Service was prompt. The rebuilt exchange phone however is a piece of junk and I am not a happy. I am thinking of discontinuing service with your company, hence the price I am paying warrants better service. You charge a lot to be sending out bad phones.

Phone needed screen repair and they were able to come out to the location to do so... However, the tech. said it was bent so would need to replace phone & new phone would be sent out immediately. However, it wasn't sent out right away and it took a phone call from me and almost a full week to get the new phone. Then they charged me for the screen repair plus the full cost of the new phone. Another phone call from me and the double charge was refunded. In the end it all worked out but didn't like having to call several times to get everything done.

Samsung S7 Edge - To be honest I read some reviews and was quite concern to deal with this company but when my replacement phone arrived my fears were laid to rest, I didn't like the idea of a refurbished phone but it was in great shape, working like new, same brand and model. I would deal with them again if needed and recommend to all buying new phones. The deductible was worth it when you are dealing with a 800 dollar phone.

The customer service representative that helped me was very thorough and helpful. She explained my options and answered all my questions. I will continue to purchase the Asurion protection plan. I have told my friends about the excellent customer service support through Asurion.

Very quick to help with problem. Issue resolved within a day. No waiting. Excellent service. Could not ask for better. Prompt service, exact instructions on handling the new phone vs the old phone. Very friendly staff and accommodating. Very satisfied with service and will recommend this service to others.

Received replacement telephone next day, in great condition, easy to activate with new charger, battery and SIM card. Incredibly fast! No complicated forms or instructions, taken care of with one telephone call. Spoke to an excellent customer service representative who knew what I needed to do.

Great service for replacement of damaged phone. Overnight service great, as my cell phone was at my door by 9:30 AM on the next day after I made my claim. Easy to follow instructions for getting my phone back on line.

I was very pleased with my experience. I couldnt finish watching my movie. I was shocked on how fast this took overnight. Amazing. Thank you so much! I have Optimus zone3 phone an oldie otfyied a new smart phone. Hated it so I went back to zone 3. It's not working so good. Can I get my zone3 replaced? I hate the smart phone. I like my dinosaur phone. Please help.

I would have replaced my phone within the 24 hour time of originally claimed. However having to print up paperwork and send that in. Which my husband didn't have to was disheartening. I understand policy and the need of some contractual agreements. I tried going to one of the VZ stores to see if they could help me print up the paperwork and they "couldn't or wouldn't" so almost 2 months later I finally find a computer to use and print up said paperwork. I just wish some people would be willing to go the extra mile to help their customers. (Working in retail myself, it's just automatic. Unfortunately, for many these days it's not).

Very good experience because I was able to do it online and it was fast and easy. The replacement arrived right on time and we were able to get reconnected. Thank you very much for making it so easy and quick.

My wife dropped her iPhone7 in a local lake. It was deep and irretrievable. We immediately visited the local Verizon store, verified our insurance, purchased a new cover and called Asurion. We had a refurbished good as new replacement phone within two days. I can honestly say it could not have been handled better by Asurion. Good job folks.

I dropped my phone and the screen cracked. Since this phone is my primary source of communication, a replacement was needed quickly. Asurion proved very speedy service in replacing my damaged phone with a comparable model. Investment in this insurance was a wise decision. Kudos to Asurion!

While we were on vacation my son's phone slipped out of his pocket and into a water-filled canal. Thanks to Asurion I was able to file a claim and have a replacement phone delivered to us within 24 hours. It was a lifesaver!

After completing the initial claim form, I received my replacement phone the next day. Come to find out, that phone had other issues - with the speakers. That was disappointing, but it happens with refurbed phones. I called to get the replacement replaced and the gentlemen who took care of me was great. Seemed knowledgeable, and was very friendly.

This has been the first time I had to call on Asurion for assistance. My experience was satisfactory and I am so grateful that I am insured by them. The associates explained everything to me and were very patient and considerate.

Transaction went smoothly. Stress free!! The phone arrived within 2 days and my local Verizon store helped me fire it up! So far it is working fine, not sure if it is a refurbished or not. Certainly worth the monthly fee.

I had an issue with my cell phone and the entire return and receipt of a replacement phone was an easy procedure. I would highly recommend Asurion. They follow through with what they tell you. The new phone, upon arrival, was ready to be set up at my local Verizon store.

I ended up breaking my phone Moto Z Force Droid and was able to file my claim in minutes, I was then told my device was on backorder and could continue once available. The very next day I got an email letting me know it was ready and I had my phone back in less than 2 days.

The representative went out of her way to help. My iphone5S was no longer available and she found a quick workable solution by offering a replacement that arrived the next day ready to go! She was great. Provided any changes based on the phone replacement.

Cracked phone. Got new phone next day. Process was easy and quick. People were nice and helpful. I would recommend to a friend. You can upgrade for free if they do not have your exact phone in stock. Return process was beyond simple. One simple phone call.

Lightning fast and handled everything well, good job guys. The phone was over nighted to my house along with the return envelope. Everything went very smooth, and the online affirmations of everything assured me that I was in good hands. Great Service.

Asurion was very prompt with my replacement phone. The instructions for transferring data were clear and easy to follow. I am very satisfied and would recommend all my acquaintances to carry insurance and use Asurion if ever the need arose to replace a lost, damaged or stolen phone.