Asurion Reviews

The shipping was very very fast (less than 24hrs) and included a tracking number. Everything I needed to use my device came inside the brand new box. Instructions to re-activate were clear. The provided label made it simple and easy to ship my old device back. Thank you.

Damaged Galaxy S7 - I made a claim for my damaged S7, and within 2 days I had a new phone with all the instructions on how to setup and transfer the information from the damaged phone to the new phone. It was real easy and quick.

It was a little tedious to make sure that I followed all of the instructions to turn off the Find a Phone, and send the affidavit but I must have done it correctly because all working well now. I replaced the SIM card with my own and re-synced so phone works well now.

Having my phone stolen was extremely stressful and I very much appreciated the ease of filing a claim for a replacement device. The process was fairly intuitive and I got my new phone within 24 hours. I use my phone for absolutely everything and it was such a relief to have it back so quickly.

This was my second experience using Asurion and it was even easier than the first. Their customer service team is never rude and always quick to reply and answer your questions. The directions are presented clearly so you can be efficiently taken care of, which means receiving your new phone in a 24 hour time frame. Sending back the broken one is also made super easy as EVERYTHING you need is provided. Excellent company.

Apparently the back light is out. I was sent a refurbished phone as my replacement. I took the phone to a repair shop to discover this. Very disappointed with the quality sent and to spend another two hundred under warranty is senseless and illogical. If somebody cares to call me at my business number to find a resolution for an unhappy customer I'd sure appreciate it.

Phone broke in 9 days. Out $149. Didn't trust getting another refurbished so got a new phone at Verizon. $149 down the drain. I couldn't risk being without my phone waiting for a new one each time it might break.

The customer service was great but the device I received has a constant thumping sound in the background. Just haven't had time to follow up with the problem. What do you suggest besides restarting. PLease contact me so I might know how to proceed.

My experience has been all over the board. I received 2 replacement phones which had been refurbished models and both didn't function properly for one reason or another. After the second replacement I called and spoke with the representative (who was very polite and understanding of my dilemma) and they immediately offered me a new phone and model since the replacements had been the Droid Turbo 2 which was no longer being produced: hence the refurbished phones. The new phone works great and I received it very quickly.

I experienced no issues with a fast replacement of a damaged cell phone. The transition from phone to phone was effortless. Great customer service and assistance made for a great and rapid experience. I would never want to be without Asurion coverage.

It was replaced as soon as possible. It was over a holiday weekend and was shipped the first day that it could have been. We were just sorry that the contacts could not be saved, but had not backed up the phone. We will from now on.

I was happy with the quick turnaround and getting the replacement. The thing that I am unhappy with is that the replacement phone has so much crap on it that is not factory that the battery life is less than a day. The one that I sent in for a new camera lens lasted from 4 to 7 days depending on the use. The usage has not changed, I think that all the other crap on the phone burns up the battery. I have disabled or un-installed what I can, still no battery life. I think that if you are sending out a phone for replacement it should be as good as the one that you are turning in.

iPhone replacement was a trouble free transaction, from the time I filed claim til I had the replacement phone in hand was about 3-4 days. Replacement phone was in like-new condition. I would not hesitate in recommending Asurion for cell phone insurance company.

Very pleasant customer service. Easy to access online. We received the replacement phone next day. Very easy to activate phone through customer service. No questions asked that were not related to the problem. Hopefully my husband will take better care of his phone so I won't have to call or go online to replace another phone.

My son lost his phone and you were very prompt in forwarding a new phone for his use. However, he did lose it again and now it is almost 2 weeks and we still have not received a replacement. I filled out a lost phone form and an affidavit and still waiting for a replacement. My son is not well and it is now very difficult for him to reach us in an emergency.

Service was quick and friendly... Submitted my claim and everything got in motion, once all was completed, had to wait a few days for a phone to come in, but once one did, I sent in payment and had the phone in the very next day. Thank you for your fast service.

New phone is a problem! Received it with a small chip in corner. Something wrong with input. Keeps making noise saying some message about input. Drains battery so quickly from input alert. How can I receive a new phone? This one is nothing but problems!

Called for replacement phone for daughter after a rogue wave came up on boat and ruined her phone. Had replacement ordered/shipped to her in Ma. It was sent within a few days so my daughter was up and running again in no time. Glad we had insurance.

I called to get a replacement phone for one that had been stolen and was immediately taken care of and received the phone in a timely manner, even though it was on back order because it still was replaced quickly and efficiently.

The lady who took my call could not have been more helpful. She took care of everything in an efficient, pleasant way. I wish I could remember her name. My son had damaged his cell phone beyond repair and she helped through the replacement process.

I spoke with the most wonderful representative who was very helpful and kind. I appreciated his small talk especially when my phone was powering back on as well. I ended up getting a new phone but the help I received will not be soon forgotten. A great employee, not to be overlooked.

Lost my phone, Asurion sent replacement in 24 hours and all is well. Replacement phone works well. Wish I'd find the old one, though. Want to recover all my contacts. It's just weird; only had it 3 places and it's in none of them. I keep checking.

My son was getting ready to fly to visit a friend out of state when his LG phone went black on him. We were able to have Asurion ship the phone to the address where he was visiting. This helped relieve a lot of stress for him!

We were happy to get a new Galaxy S8 as a replacement for our S6 that was having issues with the brightness going up down all the time. The rep at Asurion was professional, courteous and helpful. We have used Asurion before but this was probably our best experience so far.

Representative was courteous, helpful and knowledgeable. I was given all information in a timely manner. Assistance was much appreciated as my daughter's phone was stolen and she lives out of state so it was important to me to replace her phone as quickly as possible.

The phone you sent as a replacement the 1st time refurbished model... Having a difficult time with phone as the screen does not hold its place. Now I received a second refurbished model and don't want to waste my time setting it up. Please send a new one... not another problem.

After my phone got damage I automatically call Asurion. I started filling out the information required and answer all the question about my cell phone. It didn't take long for them to approve my request and couple days after I receive my cell phone with no problem. I'm glad Asurion is easy to use and would used on any provider and will recommend it to everyone.

Fast service... Sucks have to pay after I already pay for the service... Am pleased Edith, the shipping speed and the process. Just don't like to pay after I pay a monthly fee... I don't think we should have to pay after paying a monthly fee.

My claim was handled very fast and in such a way, I barely noticed any downtime with my device. Overall extremely satisfying experience and I will definitely recommend this coverage to others. Thank you for having such good customer service.

Replacement phone was out of stock and would not be available for up to 7 days. No alternative model was offered. The next day I consulted with my Verizon store, who called on my behalf and insisted that an alternative be provided. Finally, Asurion agreed to send a upgraded model but I would have to agree to a higher deductible on any later replacements. Very frustrating first time experience, especially considering I had paid for this service monthly for 7-8 years.

Yes... This is very helpful company that accomplished my needs. The phone call clarified my technical questions. As I am really rather uneducated in these complex technology matters, so appreciate of the patience!!! Thank you so much... The service was well thought out and clear... It sure seems a true win to me... Thank you again.

Excellent service. My phone was dropped in the Hudson river. Was not able to retrieve it. Asurion replaced the phone fast and very painless. I would advise everyone to use them for protecting their phones. I would not use any other company. Worth every penny.

I dropped my phone on the sidewalk in my yard. The screen cracked. I called Asurion to obtain a replacement phone. It was a no hassle phone conversation. The process went smoothly. I receive my new phone the evening of the next day.

I had dropped my phone (Galaxy S7 Edge) and had a crack in the lower left corner. I called Asurion and explained what happened. A new phone was sent, I transferred the data and sent the damaged phone back. No issues or delays. Great service!

This process could not be easier or faster. A few minutes on the computer filling out a form the next day you have a phone. My model phone was discontinued so I was offered a newer model at no extra charge. I highly recommend this product.

When I called the operator helped me start a claim. She was very knowledgeable and that help me out a lot. I received my phone. Took it to the local Verizon store. The agent there got me going with no problem. I gave them a 5 because everyone was very professional and knew their jobs.

My son (age 13) took his phone in the pool. Had to replace his phone. Phone we received had issues. We contacted the customer service and a second phone was sent to us immediately. CSR were all very helpful & polite! Thank you.

The power supply plug in would not stay charging and the screen was cracked. Received the replacement phone in 12 hours and was back to using the phone in 30 minutes after that. Thank you so much you were very helpful in the process of making the claim for a replacement phone.

It took about 4 minutes online and then a quick $150 fee and boom it was done. Fastest free shipping I've ever had. Only took 1 day to arrive to my house the next day and got working perfectly... THANK YOU SO MUCH ASURION.

Cracked and bent my iPhone phone in an accident. Easy to complete online claim form and I had my new phone the next day which was a Saturday. I was so pleasantly surprised by the excellent service. A label was included for super convenient return of my broken phone.

Was informed that the price to repair my phone was 75 dollars in the brochure. When I made my claim, I had to pay 150 as they do not have a repair facility near me which after some research, I found that that was untrue. It didn't make a difference though and had to pay anyway. Then the replacement phone they gave me broke in less than 2 weeks, and they tried to get another 150 out of me to get that replaced.

My wife's phone was lost, and we needed to replace it. This was done with no problems and expediently. We are happy with all that you have done. When asked we will be happy to inform others to use your services.

We were surprised that the case indicates this is not an original apple product, but something refurbished by Asurion. The condition of a $500 invoice if find my phone was not shut off was also unexpected (is this really in the contract?) and the instructions were difficult to follow and unclear if successful. Shipping was fast, so that was positive.

Filing a claim was quick and easy. The Chat feature allowed me to ask a couple of questions and resolve my concerns. Great customer service! My new phone was received as guaranteed and all was great in my world again. Thank you!

Your refurbished, replacement phones are terrible, and stop working quickly. Had to get a new one within weeks. Not the first time this year either. Customer service is great, the product is unreliable, however. Not sure what the solution is, but hope you find one.

We had to replace our new iPhone and they made it simple, easy to understand and professional. I would never NOT have this insurance knowing if something goes wrong I have it covered! We have had this insurance for years and it is worth every penny.

Thanks so much. Was very happy to get my new phone, and so fast! I couldn't get my pictures off of my old phone, so I was sad that I had to mail it back... but that is just how it goes. Thanks for the help.

I had a cracked screen on my Galaxy S8 and it left a sharp edge on the curved glass. I could've spent and order an replacement screen but by the time I order, receive and try to replace it on my own, the cost difference would have been too great. So I used my insurance and had a replacement in a couple days. I'd recommend to anyone to use Asurion. No hassles, no gimmicks.

Excellent service. Phone arrived the next day via UPS. Good communication via phone and tracking information. Definitely worth it to have this in case of accident. Son lost phone in ocean while out on a boat over the fourth. He had a new phone in a couple of days. Thank you.

Whoever finally made it happen gets a five star rating. The original representative, not so much.

Thank you so much for the wonderful job replacing our lost iPhone. Thanks to you and the helpful people at Verizon, we were able to change to a temporary phone until the replacement phone came, then switch back to the new phone. We were gratified to see that the insurance is extended for one more year. All this happened in about three days. I couldn't be more grateful.

I was very pleased with Asurion!! I dropped my phone in water, the week before my son was to get married. I was frantic. Within 48 hours I had a new phone and everything was back to normal. I didn't expect it to go that smooth. I called and explained what happened and they assured me I would have a phone within 48 hours. They are true to their word. I had the phone. Set up was easy. I was taking pictures and talking / texting just in time for his big day. Thank you Asurion!! Sure glad I can depend on you!

I can't believe how traumatic it was to lose my cell phone because I never realized how dependent I was on it. I had so much info on it. My contacts, apps, etc. were all on it. I'm very happy with how quickly my phone was replaced. It was very easy and very fast. Simple to do. Thank you!

The rep put in the wrong phone type which they required me to fill out an affidavit. Then my address got changed which gave issues activating the phone. I even talked to a supervisor due to not my error. Still no luck. Had to go through all the paperwork.

The only issue that I had was with the return of the damaged item. The envelope that was provided to me was too small for the device to be returned, so I had to purchase a large enough envelope for the item to be returned.

I like how quickly they respond and all the direction are so easy to follow... Thank you for all the help and the customer service was awesome!! Can't thank you enough for taking care my daughter iPhone!! Keep up the good job and hope you guys will continue doing amazing job in the near future.

The service I received was excellent. I have been with you - all since I have had cell phones, and I have never had any complaints. You're Number 1. Thank you for taking care of me. You are very good at what you do. I was treated well. Everything was taken care of in a timely and appropriate manner.

They were able to help me out by replacing my phone. Paperwork was a little bit aggravating having to print an affidavit and sign and return it. But after I got a higher up on the phone she was able to help me out very quickly. I think it's well worth the money if you have an expensive phone.

We needed quick turnaround because of medical needs for my son. I was having troubles with the verification part online. The lady had it waived. The only issues that we had was we bought a case for the original phone. When the replacement came the case didn't fit. The replacement phone was too thick so the money we spent on the case was a complete waste of money.

Lost phone and needed to replace phone. Called to place phone on hold until I found old phone, but 1 month later still no phone. Called and got excellent customer service. Phone was delivered in less than a week. I was glad to have had the Insurance on my phone.

I was very pleased with how quickly I received my replacement phone. The process was very easy and quick. I received my phone in under 49 hours. I was also able to reconnect and obtain all of my contacts and messages and music without trouble. I happy the quality of service.

Asurion made the replacement of our son's phone relatively easy and got the new phone to him quickly all away across the country. We will continue to cover all family cell phones with this company. We were able to do this while on the premises of the Verizon office.

When I spoke with the customer representative, they were courteous and helpful. Guided me through the process to make it simple. The response time was fast and got my phone in operation in a superb time. I would recommend Asurion and feel that they provide a great service.

Asurion provides great service! Claims process is quick and easy. A replacement phone arrives within a couple of days. I would definitely recommend Asurion if you are looking for phone insurance. I have had two claims with them and both times I have received great service.

I was told I needed to disable "Find My iPhone" app before sending my phone back to them and if I didn't I would receive an insanely steep fine. I followed their instructions exactly, disabling the app, but then received an email weeks later that I had NOT successfully disabled. They again provided instructions on how to disable, and I followed them perfectly. I have not heard back. I emailed and asked for confirmation that I had successfully disabled, but heard nothing back. How am I to know if I am to be fined? And if I am, that would be incredibly unfair. Also, can somebody tell me how their privacy works? I had a lot of pictures on the phone I sent back, private notes as well.

Overall, my experience with Asurion was exceedingly positive and seamless. I received my phone after very little fuss on my part and consistently met with friendly, helpful agents whenever I called. I am pleased with the phone and would recommend Asurion to friends and family.

I had to replace my daughter's phone because the screen was cracked. I was under the impression that the replacement device would be new. It looks refurbished and the cord that came with it is obviously not from Apple. The phone always sounds fuzzy or like the person is underwater. The device came fast and sending her other device back was easy, which is the only reason I gave 2 stars instead of 1. I wish we had just kept her cracked device.

The service, throughout the effort, was nothing short of OUTSTANDING. The operator took the time to listen to my concerns and ensured me that I would have a replacement phone within a twenty-four hours. Based on the company's response, I will always ensure that all of phones are insured.

Returned broken iPhone 6 that was dropped, was pleasantly surprised at how easy to fill out the report and how fast the replacement came. I am so glad I have insurance replacement with addition. I will definitely recommend to other Verizon users the importance of purchasing the insurance.

My son lost his phone. That same evening I contacted Asurion online. Asurion online was easy to use and they were fast. Submitting a claim was easy. We had the new phone replacement in two days. I'm glad that I purchased the insurance. Well worth the cost.

Received phone quickly but had a few issues with replacement phone. Service rep wasn't any help when issue occurred. I ended up figuring it out. All is good now. I hope we never have to use you again, but if we do, we know we will be taken care of. Thanks

Had lost my phone, called Asurion, they were very nice and professional. Completed all their questions and within a short period of time, my replacement phone had been ordered and had an estimated time of arrival. Great experience and would definitely recommend anyone in getting the protection.

The service was great. The screen on my phone shattered. I made a claim around noon on a Thursday and by Friday at 3 p.m. I had my new device. I haven't had any issues with my replacement so far. Although on a previous claim I did have issues with the replacement. Just make sure you call them as soon as possible and they will gladly help you and or replace the device.

Amazing customer service, very understanding and sympathetic. I ended up getting a new phone, but the whole process was smooth. I had no worries with the repair or the replacement. I received my phone in a timely manner. I am so glad I have them for insurance.

We got a new phone. No problem. Thanks. Was a refurbished phone. Now one month later, apparently from humidity at beach it will only charge to 10%. When we took to Verizon they said water damage and it would not be covered! Seems worthless to have insurance on a phone that doesn't cover humidity, non-submersion water damage. Will not be using Asurion again.

Super easy to file claim, customer service A+!!! Procedures were spelled out, easy to follow and super quick claim. Phone was delivered to my house within 2 days so there was no downtime!! I am so happy to have added the extra protection insurance to our purchase - most beneficial!

My son had lost his phone and was in panic mode. Of course Daddy is suppose to fix everything. Thank goodness we had insurance and with the Asurion group we were able to have to phone replaced. It was easy and fast. Thanks and will recommend Asurion.

Cracked/Bent iPhone 7. Shipped a new iPhone right away with perfect instructions on how to set up the new one and prepare the old one to send back. Very easy! Been dealing with Asurion for years and never had a problem. Also great that you don't need to pay to ship back!

Everything was perfect. Employees were helpful, friendly, and knowledgeable. Have used them in the past and have always found them to be easy to work with. I would highly recommend them. We received it phone in less than 24 hours after rerouting the phone lost.

I have had to use Asurion recently and in the past and have spoken with customer service and filed a claim online. Customer service was very friendly and helpful and the online claims process was very simple and my phone was shipped the next day. I would definitely recommend Asurion coverage to friends.

Super simple process. Went on the website, spent about 2 minutes completing the questions, my new phone was mailed to me with a return package for my broken phone. I sent out my old phone and got a text message when it was received. Very easy process, which I really appreciate.

I lost my phone and so glad I had Asurion coverage. They replace my phone within 24 hours and the overall experience was awesome! The new phone works perfectly. I am definitely going to use this insurance for all future phones.

The service is easy because you can make a claim online, the turnaround is fast and that's very convenient for me. I made a claim over the weekend and had the phone back by Tuesday; Monday was a holiday, otherwise I would have had it Monday.

It was very easy to navigate the website to put in the claim for my phone. I receive the phone the next day. I would recommend this to anyone. They also provide an envelope for me to return the damaged phone.

I am absolutely grateful for the quick response and efficient and replacement of my phone (Droid Z)... Thank you immensely!!! The Representatives with whom I spoke made me feel confident in your services and they reassured me that my phone would be delivered.

Getting a new phone was easy and the phone was in my hands within one day. The customer service was great and they were willing to help me get my phone as soon as possible. Thank you for your help in getting me a phone again so quickly!

The service was wonderful. Shipping of the device was expeditious. The affidavit process was kind of confusing from the beginning, but once I realized what was actually needed the process went very smoothly. I would definitely recommend to a friend.

Customer service was great. The device does not work properly. It produces buzzing noises all the time, which causes the person on the other end not to hear me and for me not to hear them. This has been a problem while talking to doctors. I have had people get annoyed and just hang up.

It's always great knowing you will get your replacement phone within 2 days. No hassle and worth carrying Asurion on all your phones. It's a great service at an affordable price. Would recommend for anyone. You never realize how important replacement service is until you’re without your phone.

It was a wonderful experience. They did a great job. I have never gone through this problem before but from now on I will always use Asurion. I would definitely recommend this to anyone, family or friends. Thank you. A good product!

Got the new phone with 24 hours, thank you. You do need to include instructions to put the old chip into the new phone if you want your provider to access your new phone and allow you to make phone calls, etc.

Reason I was dissatisfied was you sent me a replace LG5 - I took phone to a Verizon store paid 30 dollars for screensaver and case was 30. Phone screen already cracked everywhere. Have not drop it. Are nothing and this cost me 150.00 for replacement. That was suppose to be better. My LG3 did not have a cracked screen when I sent it to you. I think LG phones are junk.

On July 3rd I broke the screen on my Droid turbo. I called and my replacement was on the way. Agents were friendly and helpful. I recommend them to anyone. I have used them twice. Once when my phone had a defect and when I broke my screen. They are helpful, quick, and very easy to deal with.

My phone was damaged, a cracked screen and wouldn't hold a charge, and I was able to get a new one within 24 hours for the same price of going somewhere else to get just the screen fixed! I have and will continue recommending this to friends!

Patrice, was an amazing help with me and my third replacement. My first phone the GPS didn't work. The second phone would randomly freeze for 20 to 30 seconds in the day with no rhyme or reason. I hope I am saying her name correct. Patrice was attentive and patient. She needs to lead others.

The whole process was easy and quick. Although I think there may be something wrong with the phone itself? It downloads updates and repeatedly tries to download again. I may have to call Verizon or Asurion? Otherwise, great process! Also, the back top corner had a small piece crumble when I went to take the back off? Weird how it fell to tiny pieces.

Phone arrived within 24 hours. Great job. Customer service rep was nice and informative, phone was exactly what she said it would be. Overall I give this company a perfect score of 10, that's a 10 out of 10.

It was a very quick and easy process, and it was completely hassle-free. I was very pleased with the service provided to me. Everything was taken care of as expected with no hoops to jump through. Asurion did a great job.

Everything was super quick and easy. Got my new phone and sent the old one back in a prepaid envelope. Excellent service. Very simple and straightforward and I got the phone the next day, which was needed since I have a small baby.

My first replacement arrived as advertised. It had issues with the screen - the Verizon tech told me it was not flat - thus I could not index through the contacts by the alphabet the right side. It was easily replaced at my convenience - I needed to go on vacation immediately. I got the replacement as easily as the first one once I returned home.

Asurion was very fast in reviewing my claim and sending a new phone. The process to submit the claim, receive the new device, and ship the old device back is extremely easy. The only thing is the deductible is a little pricey for the devices.

After my phone screen crack I had file a claim with Asurion and they did take care of this very fast but the $200.00 deductible was kind of high to me especially when you can get it with no deductible and less cost from other insurance company. I will not mention their name.

My phone's charging port was bent, somehow, and I'm still not sure how. At the time I really needed my phone for my job, and Asurion really came through for me because I was under limited home time. Within a day I received a new phone and already shipped my old one to them. I have never been so satisfied or impressed with such customer service. However I shouldn't be surprised! Anyone associated with Verizon clearly has awesome customer service! Thank you Asurion!

Everyone is kind professional and patient. I will always refer everyone to this company's always on time product are reliable. Follow up is Key. Thank you. Will always use Asurion for my phones. They are the best. Never have Been disappointed with any of the replacements.

Fast, quick service. The only problem is that, unless you are experienced with cell phones and technical, it is hard to transfer all your data to the new phone from the broken phone. You have to take it to a Verizon store and have them do it for you.

First time using the insurance, replacement was easy and very little downtime for having to operating my business the old fashion way. There was no need for going to the store for activation, my phone came ready to go right where I left off. Would highly recommend using Asurion.

I was worried that losing my phone was going to be a huge problem but your company made it a simple process to get a replacement quickly. I appreciate your customer service as well as urgency in replacing my phone. Thanks a bunch.

On the good side you were very quick to get the replacement device. On the frustrating side we have had an issue with the link for Find my iPhone. We have disconnected the link but have continued to get emails and calls saying you are unable to disconnect the link. I called several days to discuss and see what else we need to do. After being on hold for a while it made me leave a message and I have not received a call to discuss. You will have a very unhappy customer if I am charged $500 when we feel we have done what we need on our side. I would appreciate a return phone call at ** to discuss.

The service was quick and efficient. However, I wasn't aware I would get a 'refurbished' phone. So I'm still paying Verizon for a brand new phone, and have a refurbished phone. Not happy about that. My phone was $600+, and I essentially have a used phone.

My experience with transition of getting new replacement phone was easier than I thought it would be. Thought for sure it was gonna be a lot harder than it was. Had new phone within 24 hours. And up and running no time at all. Your phone staff were polite and helpful. They walked me through everything I needed to do. Thank you.

Asurion was quick and very helpful. Great service with four teenagers. Quick service and their coverage was easy to understand and covered our phone challenges. The replacement came quickly and it was easy to return the damaged phone. Would recommend to others.

Received New phone overnight with no issues. Terrific job by representatives over the phone. Nothing more to add. They did a great job. Thank you very much and have a great day. I will definitely recommend this insurance to all my friends and family.

The process of getting a new phone was fine, worked quickly once I got through all the paper work, which is not as simple as it could be. My issue is with the phone I got. I assume it is refurbished. At any rate I keep having trouble with it going to call forwarding all on its own, which has caused problems with people being able to reach me. Is this a problem that deserves replacement?

Filled out the necessary paperwork which was short and precise and I received my replacement phone the very next day. No Hassle and was all done online. I am completely satisfied with the entire process. I just wished I didn't have to pay anything lol.

The phone that was sent had a SIM card that was either bad or not activated. I had to go to Verizon and purchase another which cost me $60. I didn't want to wait for another one because UPS had already proven to be less than competent on two occasions. Overall this was a frustrating experience.

On a phone call the receiving party can't hear me well. My screen freezes on a regular. I got this phone because my screen was cracked but it was a better phone than this new one. The phone is poor quality. I guess I should be happy my screen isn't cracked. Can you help?

I lost my phone a Convoy 3 and Asurion replaced it with a Convoy 4 since the Convoy 3 is no longer available. They also replaced my phone case. Top notch job Asurion with the upgrade to the 4 and not sending a used phone.

Phone replacement. Quick and easy. Last two experiences were not so good. But this one was. Not happy with this reply requirement though. I am not so tickled that I am going to praise my experience!!! This was a good experience period. Thank you.

The new phone works great. The replacement of our new phone took a day longer than we had expected, but we received it and we are happy with it. I feel spending the extra money to insure our phones is well worth the expense. I would recommend to others to insure their phones. Accidents happen.

The service (replacing lost/bad battery phone) I received for not one but two situations for iPhones - both times went so smoothly and quick timing to get a replacement prior to going on a summer vacation. THANK YOU! I appreciate everyone who supported us! I give big thumbs up to Asurion.

Replacement phone defective. The icons get stuck in a semi-dancing mode when nothing works. Have to press home button or turn screen off and wait for it to resolve. Also sometimes touch screen not responsive and on occasion headphone jack does not work. This happens 15-20 percent of time but extremely frustrating and I feel ripped off.

I selected Asurion coverage for my grandson's cell phone. He accidentally got it wet at the pool and I contacted Asurion to file a claim. The customer service and exchange of devices was the best I have ever experienced. Really easy to get the claim processed and their response time was fantastic. I would definitely recommend this Company for coverage of electronic devices.

Simple to use online tools. Forty eight hour physical replacement! No fuss. Longest delay to reuse phone was wait at Verizon to download lost phone info/apps. Only recommendation is more online attention to "lost phone" option. Highly recommend.

My phone was stolen and you guys were absolutely awesome in how professionally and quickly processed my claim and replaced my phone. Thank you very much. I didn't have to wait very long and your personnel accurately explained every part of the process and helped me to understand all of it. There weren't any surprises along the way at all.

Phone lasted a month... I'm considering just going without insurance since in 10 years I've had 2 claims and both replacements were crap. What's the point? You pay for insurance and then pay $150 for a refurbished piece of crap? Dumb.

The replacement iPad device was delivered the next day. The replacement unit was brand new and the latest model since my previous model was discontinued. Asurion provided excellent service and was definitely worth the monthly premium. I would recommend this company to anyone with mobile electronics.

I was very happy with the speedy service Asurion provided to replace my lost phone. Customer service was friendly, helpful, and filed my claim promptly. I had very little phone down time from the time I called them to the time I received my new phone.

My experience was not good. I had to jump through hoop after hoop just to get to a stage to be "approved" to then pay $150 for a phone. When the phone came, it still didn't work and I had to talk to several Verizon people to get it working.

My granddaughter lost her tablet and is was replaced quickly with no shipping charges. Had it within two business days of submitting my claim. Highly pleased with the service. Would highly recommend the use of this insurance to anyone with a phone / tablet.

I had broken my $400 phone and went to my service provider who let me call my phone's insurance provider and I was told that a replacement phone would be overnighted and would arrive the next day, which was the day before a major holiday. I asked what if I'm not home cause I'm at work and the representative said the phone will have a note saying that it must be left on doorstep if no one is answers the door. Well it wasn't now. This isn't Asurion's fault cause I called FedEx and they talked to the delivery driver who said he didn't leave the package cause it wasn't a safe location even though I have a security camera watching my front door and driveway. (& yes it's clearly visible)

Didn't have my SG5 in stock. After further talks my wife talk to a Rep on the phone and not messaging. Come to find out they had my phone just not in the color I had. She said the color don't matter. Please send the phone.

Replaced damaged Galaxy phone was shipped quickly. Arrived when they said it would. Phone was just like new. The return package was simple. I brought it to the post office to make sure it would arrive safely. I didnt feel comfortable dropping it inside of a mailbox.

Damaged iphone7. Easy process once I talked to someone on the phone. My son damaged his phone about 4 months ago but didn't have the money to pay the deductible. So he created a claim but never acted on it. I finally decided I would pay it for him, but when we went to create a claim it said one already existed, so I deleted it. Then when I created a new one and put the date of damage in it said it was too old for coverage. I called and Asurion was great about getting the claim going. Phone arrived in 2 days.

Your customer service was awesome. The process of making a claim was fully explained and made easy. Since we are so dependent on this technology, it is nice to know we are covered when things go wrong. Thank you for my new iPhone!

I was sent a refurbished phone, ok for 28 hours then just stopped working - all sorts of weird displays, siren type noises. Not at all happy with the way this was handled. Never told that I would receive an old refurbished phone. Had to go back to Verizon to find out how to handle.

Asurion was very quick to send package with new device and envelope for sending mine back. The help desk was courteous and prompt about issuing a claim ticket. I will be telling my friends if you don't have it, you need it. I am glad to have Asurion insurance for my phone and tablet.

I did not receive my replacement phone within 24 hours of claim. It took 4 days and phone given to me at store was not sufficient for use, therefore, I lost contact from family and friends. A very crucial time. I was very unhappy with the service.

Asurion had my replacement phone in my hand within 24 hours. While I had an issue with the refurbished phone, the customer service representative took care of my questions and sent a second phone out overnight. Things happen to technology, but how a company handles customer service makes all the difference in the world. The representative, was professional and took care of business.

This was by far the easiest claim process ever! And when I finished my claim I got notice that it was accepted, processed and even when it shipped I got step by step notice. Definitely worth the monthly fee. And thanks for lowering the deductible.

Using the Asurion Insurance is a very quick and easy process, explain the damage and 2 days later you have a refurbished phone. The phone that we received was in great quality and we will continue to carry insurance on our phones for this very reason.

I am an individual, I am not any kind of company. I lost my phone needed a replacement phone, I contacted Asurion. They were very helpful in making sure that my needs were met without any problems or hangups.

I was very surprised at the efficiency and ease of getting my replacement phone. Staff at Verizon and Asurion were terrific. Very satisfied with replacement phone and ease of process. Phone arrive on time and out of pocket cost was fair!

My phone was stolen at a hospital. When I got home I contacted Verizon and they connected me with Asurion. I got excellent help from customer service agent and they sent me a new phone very promptly! I would highly recommend Asurion to anyone. Extremely pleased! Thank you!

I recently broke the screen to my galaxy S8+. I had it phone replaced by Asurion, it was fast and they were very professional. They made sure I got my phone on time and they were fast in responding when my broken phone got to them. I would highly recommend all of my friends to get the Asurion Insurance.

1st replacement phone did not work, Verizon said it was a defective antenna. 2nd replacement phone was not sent next day as promised. Took 3 days to get second phone. 2nd phone is also not working properly, only works on speaker phone, if it's not on speaker phone you cannot hear the other person. Did not bother to call to get a 3rd replacement because it will probably have something wrong with it as well. So we are currently shopping for a new wireless carrier because the insurance has not only cost us $11 a month for 2 years then $150 to get 2 broken replacement phones.

Process was relatively easy. And I received a new phone quickly. Only thing I didn't like was that after the whole process I discovered my deductible was $150 and I could have had a new screen, the reason for replacement, put on for $120. If I had known cost up front, I may have just fixed screen and not gone through the replacement process. I wish the costs would have been disclosed up front.

Other than the high deductible cost ($150), I was very happy with the speed and ease of replacing my broken phone. At $30/mo for the service, I would have preferred a $99 deductible, high enough to discourage frivolous claims but more in keeping with my investment.

My son dropped his new phone and the screen cracked. I filed a claim and within one week he had his new phone. It was easy to file the claim and they kept me informed throughout the whole process. I would recommend them to anyone who buys a cellphone.

Great. Was a easy fix to repair the phone. The process was really easy and fast to repair the phone. I didn't have to wait a long time for the phone. I only had to wait a few minutes. I would tell others how simple it is to pay for the insurance instead of the price of a new phone.

My phone was not working well and it would get hot while charging it. It also had crack in screen. It was easy to make the claim and get another phone. Only thing was I had to pay a fee of $149 even though I pay insurance every month for the phone.