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Made my order on the App to have it ready but when I get there it’s not, it took more than 20 minutes when I get there, this is at the Maplewood location, slow service! Beware, also the place always has persons in the front or back looking for handouts.
Ok I am a diehard Wawa person, my second address MY as well be the Shore Rd Wawa in Somers Point NJ. I drink entirely too much coffee so today I go to Wawa like usual and to MY when get to the register Im told I didnt have enough. I handed register attendee the usual $2. He informed me that Wawa once again jacked the price again for coffee. This is second or third time I can remember in what seems less than a year and half maybe 2. It's just completely baffles my mind how a company can afford to sell the coffee for at least 1 month maybe 2 out of year for a $1 and still make money yet the greedy executives had to jack the price again like they seriously couldnt of kept it under or at least at $2. What a crock.
Also the Wawa app is a complete and utter joke. It worked till the genius programmer had to update it to say "we love hoagies" at cover page that will never open now, now can't use app to save on Marlboro products or use app to get Wawa rewards or redeem said awards because app doesnt open. I guess it may be time to stop going to Wawa, also for what it's worth I contacted Wawa someone to at very least let them know issue with app and that because of it not working, I haven't been able to save $1.20 each day I buy 2 packs of Marlboro (I know cigarettes are bad trying to quit) but that is besides point.
So just 1.20 a day × 30 the one month at least already it's been down is 36. I couldn't save, nor any other purchase towards rewards. I read one review how Wawa compensate with $15 be lucky/happy you got that much, they gave me $10, which I guess was nice of them but comes nowhere close in comparison to how much I've been losing. I dont think I'll be going to Wawa any longer, I do enjoy the coffee but Wawa seems to have grown out of the small business end of it and is now a greedy conglomerate business like most others, cutting quality and fair pricing for their greed to deposit that much more into their Im sure already overflowing bank account.
I used to enjoy Wawa sandwiches but the bigger this company has gotten the worse their food has become. The lunch meat they use is thick, oily and OLD LOOKING, pre-sliced, pre-packaged garbage, any bread besides the rolls is stale and dry, and unless you pay for "extra meat", you're basically getting all bread. $8 for a completely un-edible sandwich. Absolutely disgusting. This is what happens when a company grows too big and no longer cares about the quality of their product or the satisfaction of their customers.
I've been going to Wawa since the beginning. I've been WALKING to the Wawa in Buena, NJ for a long time since I don't own a car. There's no sidewalks, so I'm forced to walk on the streets with heavy traffic. Recently while walking, traffic became heavy forcing me to walk on Wawa grounds. My right foot went into a minor hole forcing me to fall facedown. It seriously injuring myself. After sending proof via email pictures & videos, their insurance company rep, offered me a $15.00 Wawa gift card & said "I'm sorry for your injuries", that's it.
After so many years of going to Wawa for gas or food. Today I'm still under my doctor's care, an orthopedic and in pain every day. I love coffee and sandwiches, they're the closest and reasonable price comparing to DD, sadly they compensated me with that. I've been living in a hotel for 2-1/2 yrs, have a physically disabled son, a 2 yr old granddaughter & elderly parents, one with Dementia. How can a "gift card" of "$15" would make-up for pain and suffering? Go figure.
Wawa on the corner of La Costa Drive and Semoron Blvd 1201 South Semoron Blvd Orlando 32807. This is the worst run store that I have had the horrible experience of going to. The reason why this store is so badly run The General manager who is named **. This manager could care less what the employees are doing. There is no clue on the right way to treat customers is. I think most customers, certainly the seniors want to be treated with respect. I would think most certainly those seniors that served this country. What is respect ("Hello Sir How are you doing, How can I help you?"). Then follow up with "Thank you for coming Have a nice day," Maybe a smile and proper body language.
Doing this with each and every customer. Lack of respect is "Ha poppa how doing bro." And finishing with, "Thanks Boss." I am not their boss and not their poppa. Sir or Mam is how people want to be addressed. People would also like getting their orders right the first time. This does not happen from Management or anyone on their team with few exceptions. This store should be reviewed by a vice President or person higher than general Manager.
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I am quite certain I got bad fuel from the WaWa in St. Cloud, FL. I have several vehicles and off road "toys" that I only put non-ethanol fuel in. WaWa has the cheapest fuel in town and as always when I go to fill up there is a line so I know the fuel does not sit in those tanks for very long. I have been having several problem with my side by side and thought it must be something wrong with the unit however after riding this past weekend, Myself and several people on the trip "broke down" and had to go home. I didn't think anything of it at the time but after talking to the other 3 people who "broke down", they said it was water in the gas. They all got the same gas as I did which was the Non-ethanol fuel at the WaWa. I don't think this is coincidence. Just be warned.
I visit Wawa nearly every day - various stores across New Castle County, Delaware - and I very rarely have a problem and, if I do, they are so quick to fix it. The store on Commons Blvd in New Castle is my favorite and I'm in this store at least five times a week. The employees know their customers by name, remember their orders, and go out of their way to help everybody. They've been watching my little ones grow up and ask about them all the time. My youngest, now 2 1/2, was dubbed the "Wawa baby" when I was pregnant because they were with me throughout my whole pregnancy. My only problem - I wish they had one closer to my home. :o)
I go to Wawa every single day and get a sausage eggs and cheese on a shorty role. I usually try and let whoever is making to please put the sausage on the bottom and eggs and cheese on top. The reply I usually get is a rude, snide remark that "that is the way it's supposed to be done sir" and they point to the screen. So why is it when I do NOT say anything they DON'T do it the way it is SUPPOSED to be done?! You would probably think, "Wow this guy's crystals ng because of his sandwich." Well I am paying for that sandwich and want it done the same way every time! The RIGHT way! Why can't they make it correctly? I'll tell you why, management. Period.
First of all Wawa is a part time career for most and managers who make the top dollar, really don't make a whole lot so I wouldn't expect too much from them. Its CORPORATE does not train their managers so in turn cannot train the employees. I can see a cashier, big deal they can be rude all they want, but food? People NEED training. So to the corporate bigwigs shoving all our money into their pockets, I will not be buying any more sandwiches from ANY Wawa. These kids should not be around food. Or train them how to make an appetizing sandwich for our money.
I went to buy a Tuna sandwich using my EBT card on Nov 16 in Orlando on Semoran Blvd. The time was 4.pm. I was told I could not use my EBT card to buy a toasted tuna sandwich. The bad Manager could have done the right thing and just helped, but he didn't. I also had a scratch off ticket that I went to turn in but forgot the money. I had to return a few minutes later and I got my money and left, that is when the unprofessional Manager acted up with intimidation tactics and motion threats. He kept trying to intimidate me while I was in my car and driving away. This manager is a potentially dangerous person who is only restrained by his manager's uniform. Wawa Corp should act against this manager.
I go to Wawa at least 3 times a week on my way home for an easy dinner since it's around 11:30 pm from work, I have never had an issue with the deli person. They are always smiling and asking how my night was. Well, this particular night of November 9th a different person was behind the counter, his name tag said night supervisor Nick or Rich, I'm not quite sure, I was angry. He never acknowledged me first, I was saying hello because I had put my order in and it was at least 5 minutes that passed and he didn't even care that I was the only person there waiting.
He wouldn't even answer me, I walked over to the register because another employee was asking me if I was okay, with a smile. I recognize her as the Hawaiian lady that smiles and gives hugs. I told her the situation and she tried talking to him on radio thing they have on their ears but no answer so she said, "I'll be right back and I'm so sorry" and she made my hoagie.
It only took her 2 minutes. She even offered me a complimentary coffee because of my wait. I don't think I'll be returning there but will go to the Wawa in Neshanic. The food tables were also disgusting, some of the lids were even off, and it was a mess. I have never seen this Wawa look so bad, where are they getting these employees, really disappointed in this Wawa.
10 yrs going to this Wawa (Hickory corner Rd in East Windsor, NJ) and never had issues up until they hired this RUDE, obnoxious "so called " manager... 10 yrs going in every Sunday night for inserts they toss in the dumpster anyways... I would go in between 11-1130 right before they tossed them in dumpsters so I didn't have to reach and dumpster dive... then this one night this ** causes me trouble, flapping his lips. I will NEVER GO BACK to this store again, they have lost all my business... which of course was daily for cigarettes and coffee and an occasional flatbread sandwich. They can kiss my ass now. I don't know who he paid to get the position but being rude, talking crap to loyal customers shouldn't be in his field.
I went to the nearest Wawa to me, Waters and Benjamin in Tampa Florida. I go there to pump gas most of the time. I rarely go inside, but when I do it's because I'm in the mood for a smoothie. I went in ordered a smoothie and the guy making the smoothies seemed to be around 18 or 19, not sure about his name, Marcus, Matthew, Michael (no really sure, I know it was something like that, I wish I would have written it down so I wouldn't forget). He had such a bad temper, I wanted to cancel my order but he was already in the middle of it. As he was prepping it he threw the ice and the equipment. I didn't think anything of it, when he finished my order he just yelled my order number, there was no necessity for all that, I was standing right there. I acknowledged him and he looked at me and gave me such a nasty look and looked away. By no means wanted to be challenging or make things worse.
All the employees were busy so I asked him for napkins because I couldn't find any, that's when he looks at me and stares as he is grabbing the napkins and does not hand them to me, he threw them on the counter where the coffee is at. Didn't say anything, I took the napkins and left. Didn't say anything to him, the manager or anyone else. Am not the confrontational person, but until this individual is gone, NEVER going back.
My husband, son and myself went to above location of Wawa. My husband went to buy some items. Your night manager (9 pm) had the police arrest my husband for an apparent trespass. We didn't know he had been trespassed from this store. The manager (** male) was very nasty and loud. He said my husband had been trespassed from a prior incident as my husband had a slip and fall at this store and was drunk. When someone is trespassed shouldn't you be notified of such action. This manager created quite a show at this store. Not professional at all. Not to mention it has created a hardship on my family. This manager has no business being in management with his attitude and way of handling the situation. This happened March 30 2017 at approximately 9 pm. The store location is Kissimmee Florida corner of Donagan Avenue and Orange Blossom Trail.
To add to complaint my husband was never trespassed. The night manager wrote it last night with the police. My husband was not creating a problem at the store. It was your manager. There was no need for his being arrested and bringing reproach on the Wawa's good name. Your customers at the store were upset with the commotion your manager created.
I went to Wawa this morning on Sicklerville Road in NJ store #416. I had pajamas on so I didn't want to get out the car, I sent my fiancé in the store to purchase me a $1 tobacco product. The cashier (Yvonne ) denied him service due to him not having ID, "said it a 27+ older law to card." So he came back to the car and gave me my $1 back, so I'm like "why you didn't get it." He said "the lady said she can't sell to me." Ok, that's wasn't the problem though. He left with his job crew, I was dropping him off in the wawa parking lot.
So now I get out the car in my pjs, go in and try to purchase the same product, the same cashier denied me service. She said that a man just came in and tried to purchased that without ID, so I then went to the car and got my ID. Showed the cashier that I'm 31 years old born 5/11/85. She said "I'm sorry but I can't sell that to you." So I asked "why", she explained that it's a new law and it up to management to make the call, so asked for Management. Assistant manager Juanita came out and said "I'm sorry but I know you're of age but I can't sell that because a gentlemen came in without ID trying to purchase that." I explain, told her he was gone and that it was originally for me, show the manager that I had slippers on my feet and didn't want to get out the car, but yet she made me have to come in... then embarrassed me because she still didn't sell the $1 item to me.
So I asked for corporate info. I called, made a complaint, told them on the 1800 # the situation and that I had to go thru all of that for $1 product, so now as a former wawa customer I told him I come there every morning and buy donuts for my job, but now I will no longer be spending my money at wawa, you guys refused to sell to me, Why. Once I produced my i.d. I should be able to purchase anything! So now I will never spend another cent at wawa and I will be calling NBC 10 about this location. The 1800 # rep. said he was so sorry that all of this happened but he will get management team to contact me in 24 hours. This is not enough! So now I have to go thru all of this for a $1 product, which wasn't worth my time or aggravation.
If wawa hires management to be able to make good decisions, so refusing me a product was worth losing a good customer?? Where is the customer service? I am beyond pissed, I feel like I was embarrassed, humiliated, and belittled because once I produced my ID that's all that should have mattered. If we took this to court, what would the judge say??? Facts?? Was the defendant of age to really purchase??? That's what it comes down to here. Wawa in Sicklerville NJ is terrible and now I will no longer be a wawa customer.
I have never tried Wawa Hoagies. This morning I decided I would try one and have it for my lunch. Bad move, that was the worse hoagie I ever had. The roll was so hard I thought I was going to break a tooth. I had to throw it away. It was the last roll. Then the guy put another batch out after the one he gave me. Had I known the roll was not eatable I would have asked for another one. I was on my way to work. No more hoagies for me from Bustleton Avenue.
Law enforcement, Correction, security, all go to WAWA for the coffee but later that night WAWA stop making certain coffee. Who really wants (**) coffee, like regular, French vanilla, hazelnut. Come on. If you don't want to sell coffee then quit. ROYAL FARMS sell every kind of coffee. But why should I have to drive there when WAWA is down the street. This is ridiculous - just for coffee. I know you don't like to serve our DSU student but the public too. Why don't you stop serving coffee all together!!!
Lack of ethanol free gasoline 4 days. I drive an slk230 Mercedes ($40k). I do not use ethanol. I don't even like to type it. I live in the area for more than 30 years. I am an engineer so don't try to bs me. I know that the tanks contain at least 7000 gallons but for some reason it does not pump the ethanol gasoline??? Why? Why? I ask why... and get no answer!!! What is your problem??? I have more observations that demonstrates poor management... later. Or maybe you don't care.
I cut a check for them on 03/31/16 and mailed it, however they hold your check for almost a month, and cashed it on 04/25 just to charge you a late fee and this is the second time. I would never recommend this company. They should be out!
I have visited the store to buy coffee but first I grabbed the 20 oz glass filled it with water and drank it standing next vending machine. Water was cold so I took little more time then I moved towards coffee selection and decided to make pumpkin spice. I moved to coffee making place - put some sugar, vitamin D milk and moved to filter to fill in pumpkin spice. I have time so first I tasted the coffee. I liked it what I make then I was drinking the coffee in the store and started exploring the store. At the final at the register when I was about to make a payment manager Matt added 2 more coffee to the bill without even asking me. On top that he said I made a refill twice and he is not ready to talk or listen to me. His attitude really hurted me. I want justice. I paid what they ask me for. They have monitoring and they can check my footage.
I was hired by Wawa on Easter Sunday 2015. In the month I've been there, the "GM **" has screamed in my ear and said it was to motivate me to move quicker, was rude when I tried to explain I was late because someone was having a medical emergency on the trolley so we had to go to another stop where the EMTs were to get them medical attention. I cut my ankle at work and had to call out cause I was limping badly and they cut my hours because of it. Plus were writing the wrong times in my schedule so I'd think I had to be at work later than I was cause to be, and then called me twice accusing me of embezzlement.
What a fabulous group of employees. While I inadvertently left my wallet in the ladies’ room on Dec. 21st, I was not only contact by store employees via telephone but Jim **, General Manager personally sent my wallet to me via overnight mail. My heroes! I can't thank them enough. Thank you!
Stopped for gas at Wawa and asked for $30 of gas. Gas attendant happen to fill my tank. So $65 later, I asked for manager. A big overweight guy, KEVIN ** approaches me, says he is a manager, and I use that word loosely. I told him the situation which I'm sure he already knew, and with his lack of personalty and mannerism, he took the gas attendant's side and told me there is nothing he can do. He even made smart-** comments to me like "what do you want me to do, drain your tank, you're going to use the gas anyway." Kevin was extremely rude with no customer skills whatsoever. Wawa should really screen their employees a little better, this guy should not be talking to customers in anyway shape or form.
Wawa 844. I just stop working there. Been there for 5 years. Back then when I started, it was good, and now it sucks. Like today, I called for the call center phone number but they just rude by hanging up.
On Thursday 1.23.14, approximately 2 PM I went to the Wawa gas station on Rt. 70 and Massachusetts Avenue in Toms River, NJ. I filled two regulatory gas containers for my snow blower and my car. Upon putting my gas containers in my car, I left my leather work gloves at pump 15. About two hours later I went back to find my gloves, but the gas station attendant that serviced me was not there due to a shift change. I ask another gas station attendant to look for them and he was very courteous, but no gloves were found.
ON Friday 1.24.14 I went back at approximately 11:30 AM and inquired inside the Wawa store. Again gloves were not found. I decided to look for the gas station attendant that serviced me the other day and found him. I asked if he found the gloves and he said yes. He went to his vehicle and got them for me. Now I ask why he didn't put them in the gas station booth or give them to the Wawa store and put in the customer lost and found. It seems to me that the gas station attendant had intentions of keeping the gloves for himself since he had them in his vehicle. Is this Wawa policy to have employees keep customers belongings and not return to a lost and found area? I am totally dissatisfied with this experience at the Wawa gas station, as should Wawa Corporate Management. Regretfully and last time gas customer.
I was hired in September of 2013. When hired, I was told I would get an extra dollar an hour for working third shift which I never got. Then I was told that if I wanted to run shift, I had to go to classes which I attended and they never made me shift manager. If you're not in the Wawa, click you’re done. I was also told I would get benefits if I averaged a 35-hour work week which I did and no benefits. Then before the gm got transferred to another store, she told me I would receive a 30 cent raise which I never received. They lied to me. Treated me horribly... Everyone’s a boss there. If you listen to one boss, the other gets mad at you and that gets you in the middle of the two.
I never was so disgusted when I heard one co-worker call me stupid behind my back. Another talked to customer about me. The other gm yelled about the coffee being out which I left full. I have never been so degraded, humiliated, stabbed in the back as I was working there. Never ever will I work for Wawa again... ever... and I will go to human resources to get my dollar an hour and the 30 cents I was promised. I will tell human resources what’s going on in that store so this never happens to anyone they hire again.
About 6 months ago, a manager by the name of Rebecca made ridiculous comments about EBT customers, laughed and screamed at an elderly man when he fell in their store. She gets smart with customers, even screams at them. I told her boss and corporate; they did absolutely nothing. My kids and I went to the store (Plank Road location) to get sandwiches. I asked another employee to make our food. In turn Rebecca (so-called manager) said, "I don't care. I didn't want to make their sandwiches anyway." It was unprofessional and very ignorant on her part. I said some choice words to her, and my kids and I walked to the Central Park Wawas (2 miles away). It's sad that your company would keep this manager on payroll. She's not God - she's the devil. Get rid of her before you end up unemployed and in court.
I stopped at the Phillipsburg, NJ (Roseberry St.) Wawa to purchase gas and use the restroom as my last stop on a nine-hour trip back from New Hampshire. The restroom was filthy, the floor was wet and most annoyingly, the toilet tissue dispenser was empty. I couldn't substitute paper towels as there was only hot air hand dryer. I had to soil my handkerchief instead. I reported to one of the clerks on duty who reacted nonchalantly about it.
Nothing beats a Wawa Sandwich, especially late at night when I often come home from work. But something needs to be done about the rude and crude people who work for the convenience stores. Obviously, these people are not being trained on how to be courteous to customers and eventually, it will impact their business. I do a lot of traveling in my work and I visit convenience stories all over. There are some very nice stores in Pennsylvania (Rudder's, for example), where clerks are trained to greet customers and show a degree of appreciation. Not so in the stores I visit in my hometown and in adjacent communities, where the clerks act as if I were bothering them or attempting to awaken them from their solitude. You've got to wonder if Wawa management is making so much money that they simply don't care.
Gas prices rose over $0.10 overnight. This is after the rise within 3 weeks. Employees there have no control over the prices.
I got gas at WaWa on Staples Mill Road thrice and I was charged an additional $75.00 - an authorization fee which was on hold at my bank. I have always gotten gas at WaWa for 15 years. I called the WaWa on Staples Mill Road in Henrico County, VA where I got the gas and was told by the manager that he has a bank account at Bank of America and the amount of $75.00 was on hold as well. He thought it was only his bank's policy. His name is **. He told me to call the corporate office.
After talking to my Federal Credit Union and being assured by them that it was not their policy, I called the WaWa corporate office in Pennsylvania. I spoke to the manager who called himself MJ. He was very professional. He asked me to go online and look up my Federal Credit Union's policy because they were lying to me about charging $75.00 at the pump instead of paying $1.00 if you pay inside. I told the credit union exactly what he said. I told MJ I was going to report this issue. Surprisingly, my money was released that afternoon instead of the 4 to 5 days as stated. Beware, if you pay for gas at WaWa with your bank card, you will be overcharged with $75.00.
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