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Reviewed Oct. 12, 2023
On several different occasions, my stored debit cards in the Wawa app seem to mysteriously get charged for my original charge, and then duplicate the same charge. A few days later. this is happened on more than one occasion with more than one debit card. They responded to my email complaint and said to contact my bank. I am Extremely disappointing. It seems to be going downhill in resolving their customers issues. In fact, I’ve responded to a couple other poor staff, Treatment, ordering food, and WaWa never responded at all.
Reviewed Sept. 27, 2023
Wawa is horrible, the people working at Wawa doesn’t do their job. There’s no way I waste my gas and went to Wawa 3 days back to back for them not to refill the coffee machine or the hot food area. They were telling me they don’t have anymore, whole time no one took them out. 3 days straight now. Also with the cold coffee, it hasn’t been filled up for 3 days in both spots. I wasted gas, time and money just to not receive what I was looking for. I will not be returning.
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Reviewed April 6, 2023
So Mercedes sent me home with an electric car as a rental. I live an hour away and it only had 118 miles on it. Well in Leesburg doesn’t have any charging station. There’s only a Wawa in lady lake that has Teslas. Well when I called Wawa and told him that I was trying to charge my Mercedes she’s all like, "Oh yeah we have charging." Well she didn’t tell me that they only have them for Teslas. Make sure you have an adapter.
Reviewed Feb. 16, 2023
The front of the store was so dirty, trashcan overflowing, front door hand prints, coffee stains on the cement, they used to power wash not now that open 24 hours, Dirty WAWA need to get back to power washing. First thing you see before you go in now Dirty WAWA
Reviewed Dec. 7, 2022
Wawa has changed the coffee quality!! Definitely It does taste different now. What did you do? Please bring back the old taste. The one you’re serving now it’s now what it used to be or train your staff again.
Reviewed Nov. 13, 2022
Most Wawas have the small cups ice. This store does not. I had to get my wisdom teeth removed & I have a one fake tooth as well. So I like to get the ice from the back due to problems going on with my teeth. The managers have done it as well as different associates. At night it’s a manager and a coworker who makes a scene about the ice saying it’s cross-contamination. I spoke to someone over the phone informing me that as long as they get a cup out the back it is not contamination. This is the only Wawa I have ever had problems with when the ice is too hard for my teeth. I even offered to pay for it as well. Another day I went in there & bought a smoothie for $5 because I wanted ice, one worker tried to just fill my cup with ice. Meaning she was going to charge me $5 for ice. Can someone please call them and tell them that is not ok to lie to shoppers?
Reviewed Sept. 17, 2022
I was at store 00780 in Sewell. My wife asked me to stop for her on my way home. She wanted a cream cheese pretzel and a large fountain soda with ice. The store had no ice and no Pretzels. The cashier Antoinette was extremely helpful. She spoke with the manager who was able to get me ice and Antoinette had Pretzels made fresh for my wife. Her customer service was excellent and much appreciated. As well as the help from the manager. Thank you Antoinette and store manager of 00780. Have a great day. LaCarr **
Reviewed June 24, 2022
Tonight I was at the Wawa in Neptune and the gas attendant and young ** male, was very rude. He was too busy running his mouth and not paying attention to the cars! I waited over 20 mins for gas. Thank goodness the other gas attendant came out. He was a nice tall man! The other young man should not even have a job. These young people want to get paid but not work! On top of rude he was very disrespectful! Now these days these young people are very rude! I am a Veteran and I believe I should have been treated with respect! The night manager told me there was nothing he could do. Another ** male with these large holes in his ears! He told me I had to wait for the daytime manager. What is the sense in having a night manager if they cannot do anything meanwhile it’s all these employees just standing around in the store! More and more people are lacking people skills.
Reviewed May 12, 2022
So I placed an order today through the Wawa mobile app for delivery and everything was fine. Took my money and all. While tracking the order for the dasher my order ended up saying that it was canceled and Money was refunded. However customer service said they do not know why it was canceled but funds will take a few days to go back on my card. Store #8011
Reviewed Feb. 12, 2022
This is becoming routine as I preorder on mobile app and money order is paid upfront and see order confirmed on app. But when I go later to pick up paid order the order not done and sometime someone there decided to cancel order but money not refunded till 5 -7 days. This is a crappy services and it always at same store#860.
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