DISH Network Reviews

How do I stop them from strong arming me by being able to ruin my credit if I refuse to allow them to take money out of my account? What happened to customer service? Do they treat customers badly when they lose an account?

No one would provide a tracking # for the return boxes that I was suppose to receive. Spoke to many operators including their supervisors and was given the same treatment. They will take money out of my bank account if I don't return their equipment in 30 days but they have yet to provide the return boxes and label that they claimed to have sent with no tracking #. What Could I do?

My frustration with this is high and these resellers are knowingly violating the law. Upon requesting that my phone number be taken off the do not call list some of the telemarketeers are rude and smart off. I am tired of these telemarketeers and Dish Network for not stopping this harassement.

After a few frustrating calls, I was transferred to a gentle man called Eddie who advised me that this could be ID theft. But when i pointed out that Dish network has acvitaved the same package that I had in 2005, he told me that on July 8th at 1:30 MST someone called from my home phone and activated the account. He suggested that I better pay up as soon as possible. I was angry and suggested that they software must have a glitch and that I can prove that no call was made adn I was not lying.

I have since contacted my phone service provider and obtained a list of all phone numbers called for a fee of $25. I now have a proof that no one called Dish from my home phone number. In teh mean time, Dish sends me a letter that my account has been deactivated from non-payment of charges! And I now have abill for #16 and change prorated for a few days of service that was never provided.

When I call back [Eddie], he was arrogant in suggesting that I fax the proof of calls to him and he can take the $16. off my bill. As for the $25 fee, he thought that was my problem and he cannot provide any additional contacts. If required, I can have my lawyer contact their legal department and my lawer should be able to obtain Dish Network Legal department info. [Eddie] was nt going ot give it to me.

I was charged $795 for the equipment to my checking account. When we cancelled the account, we were told to return the equpiment but were not told how to. Then we receive a RECORDED message telling us that we would be refunded the monies once they receive the equipment. This was two days AFTER we cancelled and had no idea how to return the product.

I called customer service and they kindly emailed me the necessary UPS labels, but wouldn't refund the money until they had the products. Even then, it would be 7 to 10 business days AFTER they received the equipment before I'd see the money. This is an absolutely absurd way to do business. I WILL NEVER RECOMMEND ANY SATELLITE SERVICE TO ANYBODY!

My checking account is currently overdrawn and I will be charged overdraft fees until my money is returned. They stated that they will not reimburse the overdraft fees.

July 2008, I made my payment, via the internet, posted my card number as usual. Something told me later that afternoon to go back & check my bank account online. I did and boy was I glad I did! Yes, my payment had posted but there was another hold on my account (which proved to be the same amount of the bill from Dish that I had just paid only once! Being on fixed income, my funds by-weekly are very limited but I budget so well, I'm able to pay them every month & on time if not sooner.

To my surprise, Dish had taken my payment out of my account twice! I called them & was on the phone for what seemed to be over an hour to try to explain what had happened & to try to retrieve the money they had taken from my count (the second time) without my permission. It cost me $25.00 in over-draft fees because of this which meant that my account was now totally messed up! I couldn't get the man from India to understand what this had done to my perfect banking record, not to mention my nerves! After arguing with this man for over an hour, I finally told him I wanted them to credit back my account for the second payment that they had taken (stolen) from my account in the amount of $38.41! He said the bank would give me my money back if I had good credit. (This crack head doesn't know much about my Credit Union's practices... obviously!) Either case, I was so frustrated for not getting him to understand what this had done & was doing to my account & my life, I was in tears!

The next day, I went to the main branch of my credit union... Redstone Federal, & spoke to an account executive about this problem. She saw that they (DISH NETWORK) had indeed taken my payment twice. She did wave (return) the $25.00 over-draft fee to my account & told me that we would just put a stop payment on the held second payment so it wouldn't come out & they could only receive the first payment that had gone through by that time. I thanked her & went home happy in a way but upset because they had to (by security standards/rules) cancel my VISA/Debit card & issue me another one that wouldn't reach me until the following week to 10 days as well as set a new pin number. Ok... I thought that was going to be the last of my worries. ,p. UNTIL...August 2008 bill came in... the very next bill. It stated that I only owed $9.98, which was the cost of the pay-per-view movies that my daughter had rented. I knew this was wrong, as I knew that my bill should have been $38.41 PLUS the $9.98. I started to pay my bill online but that little voice told me to stop & make my payment through the TV with the remote as I had done back in the very beginning. When I looked at the bill on the tv screen... I was shocked to see that I owed $19.00! Well, I decided to call a CSR (someone from India as usual or the Phillipines) I knew would answer & did.

Well, I explained to the gentleman that I owed more than what was stated on my bill that was mailed out to me for August. He assured me that I did not. After trying to plead my case to the man & offering to pay $38.41 PLUS the $9.98 for the pay-per-view movies rented, I finally gave up & thought that if I paid the amount that he said I owed, then surely they'd catch up with it by September's bill & I'd pay the difference then. NOT! He couldn't allow me to pay more than what he told me I owed! He said that he'd take the payment over the phone with my VISA/Debit card & waive the $5.00 charge they normally charge for doing such via the phone. I thanked him thought I was paying $9.98. I was happy but confused. UNTIL... (are you ready for this one?0 THEY CUT MY SERVICE OFF THE VERY NEXT DAY!

Discovering this I was so upset, my Nexium stopped working! I immediately got on the phone, called them & tried to plead my case again & find out what happened. Seems I was told (76 minutes) after talking to a second person, that my service was disconnected due to a charge back on my account of $38.41! They said they weren't allowed to take my VISA/Debit card any longer due to that there was non/sufficient funds in my account from the previous month! By this time I was livid! I asked them why she saw that when they had taken my payment & then TOOK IT a second time? I told her that my bank & I had discovered this & that we had stopped the second attempt of taking it (stealing it) from my account. She argued & argued with me without end until she finally kept saying she was sorry. (You can only take folk's "I'm sorry." for so long until you want to scream! Sorry wasn't cutting it! I told her that I was really getting upset & all I wanted to was pay the bill I owed, get my service restored & NOBODY was listening to me! Again for the um-teenth time, she said "I'm sorry." Finally she said if I wanted my service back on, they would only take my payment in cash for the next six (6) months, in person that my card was no longer allowed to be used to pay my bill.

I was so mad! But I held my cool (as best I could) & asked to speak to her supervisor. She said that she was the supervisor. I asked her how I was supposed to pay it in cash in person when there wasn't a retail store with the name DISH in my area? She wanted to know where my location was? I told her Huntsville, Alabama. Would you believe I had to spell each word to her? I used to be in radio & tv! My diction is perfect & I don't have a southern accent! She then told me of two locations. She said the spelling was A-T-N-T for the first one. She couldn't even pronounce/read the street... University Drive! I wrote it down as she was giving me the address. Yes, I said a foul word & hung up after telling her I was going to the top to get someone to listen to me if it took calling the local news media & the BBC!

The next day (yesterday) I went to find A-T-N-T at the address provided, only to discover that it was actually AT-T the phone service provider! I was floored! I went in, was told 8 people were ahead of me. I agreed to wait. 45 minutes later, a girl agreed to hear my case. She said she fully understood, was upset for me & would get to the bottom of it for me.

She called DISH Network (who they're now a retail provider for) (what a joke) & they gave her the very same song & dance they gave me! They said they couldn't reverse the decision & that was that. She even tried to argue the situation. it didn't work even with my bank statement in hand seeing it was DISH's fault. nothing could be done. I thanked her & said I would get someone to hear me if I had to go to the news media! She smiled & wished me luck.

Today I went to my bank. I spoke with a lady I've dealt with for years... Ms. Ericka S. She looked up my account... called DISH Network & after two failed attempts to get anyone to understand not only that there were no charge backs on my account as she was looking right at it, she requested them to please FAX the proof of charge backs to her. They wouldn't. They said the board had spoken & the decision was final and that there was nothing more they could do. I had a charge back, I owed them money. Ms. Sullivan was on the phone about 1 hour in my behalf trying to plead my case from my bank's standpoint.

Finally, I gave her another number to try that I had called with the same NO-RESULT that was in Texas. She dialed it. They put her on hold twice until she spoke with a lady named Dianne B.. Ms. B. listen, said that she could clearly see that it was an obvious mistake on their part & told Ms. Sullivan that I would be able to make my payments from now on, by calling her direct number & speaking with her (if I couldn't mail a check) & she would take a check by phone waiving the $10.00 service fee. I asked if I could get that in writing. She said "No, unfortunately not." However, this lady (so Ms. S. said) was actually nicer & did take time to listen & understand. Ms. B. did tell Ms. S. that they would credit my August bill of $38.41 for my trouble. Ms. S. asked her if they wouldn't take my VISA/debit card over the phone, then why did they take $19.98 from my account just the day before? She said she couldn't explain that, but all payments had to be made by check from now on for the next six months after which time, they would allow me to start paying using my VISA/debit card once more.

This caused me great stress at a time in my life that my health simply can't take much more. I'm on medication for my nerves anyway due to the murder of my oldest son, a cheating husband of with whom I'm in the process of a very nasty adultery divorce & the loss of a job that I obviously couldn't afford to loose. I'm on a fixed income... whatever I can sell or borrow from family at this time until I can land further employment & with gas at $3.50 per gallon, I can't afford to be running all over town to try to pay a bill of which I could have just as easily paid via the internet, the phone or by using the TV remote as I have done in the past.

Now I have to spend 49 cents each month for stamps I never have & wait for them to cash a check that didn't have to be written in the first place because I have a VISA/Debit card that is attached to a perfectly good, creditable banking institution that saves me time & money in the first place! I have cried & cussed & waisted valuable time over something that clearly has been proven not to be my fault! I'm being punished for two reasons (1) Because DISH Network got caught trying to steal money from my account. (2) Because I tried to pay my bill on time with my VISA/Debit card as I have for the past 4-5 years & they know that we're onto them for trying to steal money!

I cannot afford to acquire service from any of the cable companies in my area or Direct TV as their services are much more for the same channels that I get with the cheapest plan I can get with DISH Network. My only alternative is to go back to using my rabbit ears but then I still have to pay to get the new digital converter boxes so my TV's will work after February of 2009.

Last month the renter deactivated the account and vacated my house. I returned last week to my house and asked DISH to resume my TV service when I got the shock of my life. They are saying that I can't access my account or reactivate my receivers since the account is not in my name! I told them they had no business to change the name on the account in the first place without verifying ownership of the property. They are stubborn and refuse to acknowledge their mistake.

Further, they are refusing to change the account back to my name even though I had told them they could verify that I am indeed the title owner of the house. Be warned!!! DISH is not checking ownership of property before changing account information. If somebody requests a name change on an account, they accept without any cross check with property records. My battle has only begun.

Major: My account identity has been stolen and DISH has helped in identity theft and account tampering. Minor: I am unable to reactivate my account and I have no tv coverage.

I was the one that had to call Dish Network to ask them what the charges were. Dish told me it was for equipment charges and that I needed to send the receiver back. I received the box the second day they took money out of my account, which was also the day I found out they were doing so. I have since sent back the receiver and was assured when I called customer care that my $470 would be returned 5-7 days after they receive it. It doesn't matter that they took it and will return it...what really bothers and downright scares me is that they can just go into my account without my knowledge or permission and take money out of it.

Checks that were in the mail that bounced due to the money in my account being gone.

I than went online and began to order the package and as i was doing it, i was asked if i would like to chat with a sales representative while i ordered my service in case i had any questions. I agreed and chatted online with a Dish network sales rep while i ordered and once again asked in the chat if i would be getting dish network in HD with my package and they said they double checked for me and assured me i would get that channel. Since it was advertised (and still is) on the dish network website that big ten HD is included in the customer choice 200 with HDaccess, i felt pretty confident i would be getting that channel in my home state of New Jersey. I ordered the service and signed up for a 2 year contract. They come out a few weeks later and install it and while the installer is still there, he asked if there was anything i wanted him to check before he leaves. i said yes, can you turn on the big ten HD channel and make sure that works before you go. he turns to that channel and low and behold, channel not available.

We call up customer service and explain and they tell us, big ten network is not available in my area, but if i purchase the additional sports package i can get the channel, but that would will be more per month. I explained that i was confirmed and that i still have the saved chat conversation with a dish network sales rep, stating i would definately be getting big ten hd in my area and I could show them the chat conversation if they wanted. They told me that i must have been confused and misunderstood, all three times i talked with sales reps. They offered to give me the sports package for 2 months for free but i would have to pay for myself after that. i said that is not what i was told and what got me to sign up and again they told me i must have been confused.

I said ok if you guys wont honor the contract and agreement i signed up for than i am not paying for the service and get the equipment out of my house. Mind you this is all about 2 hours after my service started, and they say i have to pay a cancellation fee to cancel the contract. I told them i will not be paying a cancellation fee for 2 hours of service that was not as promised to me. They passed me on to a service cancellation rep who said pretty much the same stuff to me, and pointed out that the fine print in their contract states that their service is not guaranteed and the channel lineups could change at any time.

i explained to her that i clearly stated that the only reason i would sign up for dish network was if i was getting the big ten HD channel and she than repeated the old line "well you must have been confused". I said i am not going to pay for this service and she asked if i wanted to cancel, i said no i want what was promised to me and if you cant give me that, than i will not be using their service. she said she would cancel my service and the cancelation fees would be taken from the credit card i gave them when i ordered.

i told her i would definately be calling my credit card company and telling them to block and charges from them, which i did. within seconds of hanging up they blocked my service the tv stopped working. luckily i did not cancel my cable service yet and i was able to get to my cable tv within minutes, but they were the most blatant case of bait and switch i have ever seen.

because i thought i was switching from cable tv to satelitte tv, i had already switched my home phone service from the cable company VOIP telephone service over to Vonage and had to rewire my entire house to make sure Vonage was working which cost me around $200. This was also an enormous headache to deal with scheduling to be off of work so someone was home to let the install in and setup up everything.

The account where they withdrew the money was overdrafted. I only had around $90.00 in it. I had to come up with the money to put in the account and also pay over draft fees of $35.00. It was scary to check your acct and find out $500 were withdrawn and made you over drafted, and you not knowing from where. I found out until I called my bank and they told me it was from Dish Network.

We told him we want the equipment off our property. He said they would send prepaid boxes. One of my questions is,what about the dish itself? He said if they send someone out it would cost us $99. Also I will have to pay $200 for early out on my contract. Why should I have to box up and mail their equipment for them? They installed it , not me. I am sick of theirin your face attitude. Why should I have to pay them $200 for early out when they can't provide the service?

Am I the only one who feels their is something wrong with this pay $5.00 forever on equipment that is valued at $100.00?.

paying high prices for none service.

They placed the dish ontop of our house when I told them that I didnot want it on the house, that I wanted it on a pole in the yard. The guy told me that I could call later and have it moved to the yard on a pole. But when I called to see about getting it moved they told me that there would be a charge for doing so. If I had it to do over again I would not get thie Dish Network!

Im being billed 20.00 a month for a service that doesn't work. If you drop HD service they want to charge 7.00 a month for a reciever that is no good to you. There should be some class action lawsuit filed on behalf of customers and Dish made to have better customer service,

What I found out on the first bill was that the monthly charge is $65. What happened was not only there is no such discount on the auto payment, there is also an additional $5 charge because I don't have a phone line! Cries out loud! No one has every mentioned that you'd pay $5 extra if you don't have a phone! you won't find such info on their website, but only the installation guy may tell you AFTER everything is setup!

So, you got yourself hooked up with Dish and they just charge you what they think is reasonable or necessary without the need to let you know in advance. I called the customer service and got the answer sorry, we can't help you. Be really aware how Dish gets you into their trap by presenting an attractive package and only to add things to your bills behind you! I'd cancel the service as soon as I can!

The tv keeps my son charm and he likes to look at the cartoon channels and smile.

On Wednesday, July 30 I received a call from the same person asking if I was ready to place my order. I was a little surprised to get the call back so soon but listened to what she had so say. When I agreed to place my order and set a date for installation I was transferred to her supervisor who was Sandy. The call went on and on. First I was told my bill would go down from $62.99 to $49.99. If I wanted to upgrade to a DVR system that would be available for $69.99. I told her I wasn't interested in paying more. So she said she would sign me up for standard.

Anyway, the price of the receivers changed a couple of times and just before I cancelled my order she asked me for my social security number. This was a promotion for new customers and she was changing the account from the current customer to my name so I would receive the new rate. I refused to give any of my social security number to her and I told her to cancel the whole thing. There is no way I would ever give my social security number on the telephone or on the web. I think people need to know this happened so they don't give anyone information that could be used in a bad way.

I avoided any of these problems because I did not complete the transaction.

Unhappy with false advertising. Unhappy with the channels. Decided to swith (found better deal). when I called to cancel, they said I was under 2 yr contract- of which I had never been informed. Immediately they threatened to charge me $220 cancellation fee. Very rude. When I asked to speak to manager, there was no manager on duty. then they put me on hold for ever until I hung up. I had previously had Dish Network in a different state and never had any trouble with them.

It is costing us every month an extra $49.99 reactivation and an extra $25.00 late fees. We are paying for just 70 channel $49.50. When in fact we should be only paying $31.50. We should be getting or allowed to upgrade to the 200 channels for the same price, but the price of their installation it too high.

We loose out on a lot of great promotions due to this company. Another thing is even if we choose to have dish network which is the company that they are a part of for better service and opportunities. The block all of the orders through the apartment manager. All we want is the back pay and a chance to have a regular bill.

The time that I have to spend each month calling ATT and the amount of time I have to spend on hold. The collection calls that I continue to receive month in, month out.

So the clencher, my dish finally went out with no reception at all. We called dish with the same run around, but this time offered to waive the fee, but informed us it would be a week before they would be out to check it. Ok, we have to wait a week, then we are told that someone must be at the house between 12-5 pm. I explained we do work jobs, the reply was that is the best they could do.

This is the worst service that I have ever received from any service oriented company. I feel they should not charge a 5.99 a month for Dish Home Protection Plan, it just another for them to get more money out of you with little or no service to you. The clencher is you still have to pay for them to come out. This is misleading.

The technicians seemed so confused about the way things should be setup and wired that I finally asked them if it would be easier to just add DVR service to all 4 rooms. They said yes, so I called customer service to have our order changed. The lady at customer service was asked if there would be any additional charges for the change, and she stated that there would be a $5.99 charge each month added to the bill for the DVR service in the 2 rooms that would have been just standard programming under the original order. I felt that the cost was resonable, and she proceeded to remind me that the equipment would all be under the same original 24 month lease agreement. She asked me to ask the technician if he had a spare DVR box with him, and he said yes. So, up to this point I am feeling pretty great with their service.

Let me also add that I informed them during both calls that we currently had all standard TV sets in the house, but we were buying 2 new LCD TV sets in the near future.

So the installers proceed to the install of 4 rooms of DISH DVR service, and I am feeling great. Now comes the first blow...the inform me that the cabling in our house is sub-par for their boxes and the proceed to rip out the old staff and put in new wiring. Funny, DirecTV ran on the same wiring for 12 years and lost signal maybe 1 time per year due to flood conditions or heavy snow. But fine...go ahead and waste your company's money if you want to, because it doesn't cost me extra. About 45 minutes into the actual work of the install, two more guys show up to help. The installer that seemed to be the lead on the job tells the other guys what wires to run where, and what connections to hookup to each splitter. He proceeds to go then to start setting up the wiring and boxes inside. Meanwhile his partner is mounting the dish on the pole and aligning it, and the other 2 are doing the cables outside.

After the cables are installed, the two are told they can go ahead and go back to their hotel because the job should be about done. At this point the one on the ladder has the dish installed and says he has a good signal of about 70. I tried to tell him that 70 would not be sufficient strength, but he disagreed and said that 70 on his meter was well above 100 on the boxes (a totally ignorant lie or mistake...but he did seem to be new to the job). He proceeds into livingroom to hookup the second box.

Now we finally have both boxes installed, but from the first power-on neither one could find a satellite. So there is about 2 hours spent booting and rebooting, setting and resetting..but no satellite. So the dish man goes out to check his work while the box installer checks over all the inside wiring again. The dish man says he has tweaked the dish pointing and got the strength to over 100 on his meter. Once again, the boxes can't find the satellite. So the lead guy goes out and checks the dish and the wiring. During the check he finds that the wiring outside, that was supposedly double-checked, was actually reverse of what it should have been at the splitters. Ok, problem solved, satellite found (but the signal was only 66-70). Next they spent a little time setting the boxes up and then it was time for the paperwork. "Oops, someone left the paperwork outside in the rain, we will have to come back tomorrow!" At this point, it is more than 8 hrs since these guys showed up, my house is in total disarray, and I am really tired. Ok, so we will see ya tomorrow.

The next morning I get a call from the lead tech and he brings some paperwork by (it looks like the same paperwork from the night before that had been dried out). I sign it, and he loads up the ladder that they forgot the night before. He also asks me if I would like him to take the old dish, the boxes and the old wiring back for recycling. Seems like a nice jesture, and I wasn't going to need the stuff anymore...so sure take it. So far, other than the extremely long and frustrating install and the mess they made of my floors with their boots, I a happy.
A couple weeks go by, and at each rain shower we lose signal. I log into my AT&T account to get the number to call for assistance, and I notice that the bill has arrived. Wow! why is my bill so high? I start going over the bill and see the charge for the programming (prorated, plus the next month in advance), and I also see a $99 service fee that doesn't look right.

I call AT&T and find out that it is an equipment upgrade fee for the 2nd DVR box (the one I was told only would cost $5.99/mo extra). "I wasn't told about any additional fee, that's fradulant billing, take it all out" was what AT&T heard next. Well the customer service lady at AT&T talked me into keeping it, if they paid half the cost (even though I was still skeptical and not quite sure about the move I made). So she gets me over to tech support to get the signal problem and a frequency issue resolved with my remotes. DISH support doesn't even tell me how to set the remote frequency, they just schedule an appointment for a tech to come out and say he will fix it all when he comes in about a week. That brings us up to yesterday.

I get a call about 10am and it is the tech. He tells me that he is running a little early, and he asks if it is ok to come early. I was happy with that, and I told him to go ahead and come fix the issues. Evidentally this "kid" is a contractor, because he shows up in a Jeep Cherokee with a 20ft ladder strapped to the rood using bunjie cords. I show him the dish (which is mounted to a mast that extends above the roof), and he proceeds to try and stand in one of our lawn chairs to adjust the dish. I tried to tell him he was too short to reach it, but he had to find out himself (kids). So when he couldn't reach it he goes to remove the 18 bunjie cords fron the ladder on his jeep. I told him we had a ladder that he could use instead under the deck he was standing on, so he proceeded to get our ladder out (I am disabled and have bone and joint issues that limit my arm movement and causes lots of problems in my feet so he had to do the lifting).

He climbs up on the ladder stating he thinks it is a bad LNB. He removes the dual LNB from our dish and just sticks a single one in its place, doesn't put a screw in it, and just lets it sit there. He hooks up his test meter and says "Oh yeah, I have great signal there, it's your LNB". (mind you, he put no screws in it, so the single moved everytime he touched the cable or moved his meter). He then puts a new double LNB in place and we proceed inside to the televisions. Inside the signal is now a little lower than it was before and on a partly cloudy day the signal drops to 50 as a single cloud drifts by. Last night we had a really small shower and just like before "AQUIRING SIGNAL".

After the tech left, we went shopping and I bought the 2 LCD televisions that we had planned on earlier. We get the first one assembled and setup. We turn it on, and the picture is at 4:3 aspect ratio instead of 16:1. For literally hours I look through manuals, settings, try their so called troubleshooter (the most worthless piece of junk ever made...if you are gonna troubleshoot an issue, make sure you put some information and answers in the troubleshooter..4 questions and 3 answers is not a troubleshooter program) application. I even tried resetting the box like the instructions say, hoping that maybe it would auto-detect my new tv. After hours of getting nowhere, I decide to go to bed at 4:45am this morning to get a little sleep. That brings us to today!

This morning at 10:00am I call into DISH Network's tech support line. I explain to the girl what is going on, and I ask her to first schedule another technician (this time preferably one with some experience) to come and align my dish. She does so and we are on to the aspect ratio problem. I ask her how to change the aspect ratio on my now 1 month old DVR to 16:1 from 4:3, and she puts me on hold for a couple minutes. She comes back and informs me that the DVR equipment I have will not perform that operation and I will have to get 2 more DVR boxes. So here we are with yet another undisclosed item that will result in another large charge for more equipment. I am informed that the boxes will cost me another $149 each and I will have to pay atleast $10 more each month for HD programming.

I really didn't want HD programming, I just want the 16:1 aspect ratio for my widescreen tv. I disagree with the charge, but she tells me she will transfer me to someone that may be able to waive the fees since I am still practically a new customer. She puts me on hold and transfers me into a "cold call" with another woman that informs me that I have actually been transferred to the cancellation dept (only after I have to explain the entire situation to her again). She then transfers me to another woman that says she can waive the first box, but the software won't let her waive the second. She puts me on hold for a supervisor to see if they can waive it.

The supposed supervisor comes on the line and I have to explain the entire situation to her again. She tells me that she will waive the first box, but the second will cost me not $149 but $549 instead (now the price is almost trippling what it was before I spoke to her). I got upset and told her "Oh h*ll NO". she then got really rude and we ended the call. At this point I just had to get outside. While exiting the house, I fell down the steps and broke my ankle. So today is really not going well so far.

Well after a trip to the doctor for a cast, I thought I would try one more time. This time I called AT&T billing to see if they could do anything. The lady there informs me that they can't do anything about it, but she will transfer me to DISH Network's billing dept (here we go again). I go through the entire story once again, and I am confronted by one of the rudest, most ignorant, self righteous personality I have ever seen in customer service. She done nothing but argue that my point was wrong, that she was absolutely right that widescreen was HD (which widescreen could care less about HD...widescreen has been out since the 1920's). If she actually had any education about formats at all, she would know that HD uses widescreen natively and the scanrate os more important to HD than aspect ratio.

And she would also have enough sense not to claim higher knowledge in tech than a 25yr Sr. Engineer from the IT world. She even had the nerve to raise her voice to a customer. I tell you customer service is definitely not serving the customer anymore. At this point I hangup and call DirecTV.

After going over the setup with DirecTV and their packages, I decide to think about it for a bit because I will have to pay $240 cancellation fee to DISH, plus since I am not a new customer to DirecTV...I would have to buy part of the equipment and I really don't like their programming package prices.

After thinking about the situation, I come up with the brilliant idea of having DISH adjust their wiring tp have the HD DVR controlling the 2 LCD televisions and the other standard DVR they put in (that I already paid for mind you) control the 2 standard televisions. So once again I call in to tech support again. This time I actually get someone on the line that understands widescreen, hd, aspect ratios, and scanrates (we are doing good so far). I explain the situation to him, told him about the [rep] I had before (he agrees that she was way off base and way out of line), and I tell him about the plan I come up with to resolve it. He said it sounds good and that they could waive the one box and I wouldn't be charged extra for another box. (Oh, looking so good). He also told me that I would be just as well to take the lowest priced HD package because 1. it's required for the upgrade to be free, and 2. even without HD I would still have to pay $7/mo just for the box (so I may as well spend the 3 extra dollars). Then comes the bad news...I aksed him to make absolutely sure that I could set both tv sets on that box to 16:1 aspect ratio. After some research, he finds the answer is no...only 1 tv on the box can be set to 16:3 aspect ratio, the other is only 4:3 aspect.

And to top it all off, he didn't find it in any of their litterature or books, he had to go try it on one of their boxes. So now we are right back to square one, I get transferred to yet another supervisor to see if he can do anything (maybe take the $99 charge I paid on the other box off of the $149 fee for the new one). And this one refuses not only to discount the second box in any manner, he tells me I will have to pay $149 for the first box plus $549 for the second box (and that doesn't even include the $99 fee AT&T and I was charged for the first WRONG piece of equipment that was install). So now it would cost me another $700 ($800 counting the first box) just to get 16:1 ratio on my 2 new $2500 worth of LCD televisions.

Lots of frustration, resulting in accidental personal injury and pain. Elevated health problems due to the stress of the whole thing. And I will either have to watch a tiny picture on a large tv, pay another $700 to those crooks at DISH or pay out $240 to cancel the contract and buy new equipment from DirecTV and start over again.

Two months into living in the house, I checked my bank balance on line and found a debit for $400 issued by Dish Network. Thinking it was a bank error that would be soon cleared up, I did nothing. That same day, I arrived home to find an empty box on my doorstep with instructions from Dish Network to return the receiver in the box, or otherwise lose the $400 they had taken out of my account.

I called Dish Network and tried to explain about the possible consequences of taking $400 out of my account without any prior warning. They said that even though the account had been in my wife's name for the last months of the life of the account, I had signed the lease form in the beginning and was still deemed liable for the equipment. While I don't agree with their reasoning on that, I can let it slide - someone needs to be liable for their equipment.

What I think is wrong is that they were able to take $400 from my account without warning and hold it to ransom while I returned their equipment. Luckily, I had the equipment and was able to return it, getting it there by UPS on July 18th. Today, July 23, I was told by a representative of Dish Network that it would be another 5 to 8 business days before I would receive a refund. They have my money since July 15 and I won't see it again until possibly July 31! Why could they not have contacted me to see if I still had the equipment and could return it before they hijacked my money? This policy stinks!!!

I'm lucky that I can afford to have $400 held hostage for a few weeks while Dish Network wait to get their equipment back and then go through their internal paperwork to decide to give it back to me. But what about the people to whom $400 could be their month's rent, or their children's food or the cost of their medicine? A policy like this where Dish Network takes the money first then asks questions later is dangerous and could seriously hamper someone's ability to live. Also, taking money out of someone's account like that could seriously damage their ability to pay their other bills and cause them to have credit issues through no fault of their own. Is there anything you can do to stop it?

2. Calls are disconnected when we push #1 to speak with an operator. While our intention is to speak with a live body to reinforce the fact that we do not want these calls and we fully acknowledge they violate the DNC list, the phone is disconnected within a minute or two of being on hold and we never have the opportunity to speak with a live person. Our frustration with this is high and these resellers are knowingly violating the law. The final issue that prompted me to write about this issue was when my husband said do NOT call this number again ever Response from reseller: We will call you tomorrow My husband had the person repeat it because he was stunned they would actually speak to him in this manner and so blatantly VIOLATE and DISREGARD the request!

Consequences: 1. Frustration at not being removed from the call list for each of these companies in spite of requesting they never call again 2. Lost time (for two extremely busy people) 3. Stress over not being able to fully control our own choices as consumers when we have been on the DNC list for sometime now which clearly states we do not want to receive solicitations. 4. Being treated with such disregard for the law by a person who clearly knows they can hide behind a phone number that is not coming up on our Caller I.D. nor retracable.

Consequently, we cancelled our service with them due to poor customer service and lack of responsibility for their employees' actions. We haven't had TV service in our home for over a month. My husband has had to take time off from work to meet with each new technician that they send out.

I left Ohio for job training in Alabama and told my wife that when the boxes arrived to return them as soon as possible. Well, time went by and no boxes. After a month I got tired of waiting for the boxes so I called Dish customer service and it turns out they sent the boxes to Florida. Worried that they will charge me for the equipment, I asked them to send the boxes to Ohio and he assured me that I would not be charged and that my time to return would be restarted. Needless to say we are still waiting for the boxes and they took out $600 out of my bank account yesterday.

I called customer service for the third time and they said that they sent out the boxes and since there is a provision in my contract to automatically take out funds from my bank account they have the right to take out the $600. I tried to explain the situation and told the representative that I still havent received the boxes and that the person I talked to the last time extended the return time. She told me that there was nothing she could do for me. She said she would send out another set of boxes and that it could take up to two weeks after receipt of equipment to receive the $600.

The Dish network should have tried to contact me about the equipment before taking out the $600. It seems to me that they really do not want the equipment since it is now old and the $600 will help their bottom line. I was a Dish supporter, but no more. Because I just started a new job after being out of work for three months, $600 is a major inconvenience.

Here is my problem. I was charged $10 for a return check fee when there was no check. If you were unable to submit the account there was no check to return. I am also banned from submitting a payment online using my bank account for 6 months due to the fact that it must come from a trusted source. I have never bounced a check in my life. I do not pay my bills late. I would have made you an excellent customer. I will pay my bill with my credit card as required. 22 months from now I will send in my cancellation.

During this 22 months and every month following the shouldn't expect any referrals from me. They might want to contact DirectTV and congradulate them on the new business they will be receiving. BTW- I was recently trying to purchase 2 DTVPALs for our home. I went through the process and send in the online form only to be told at the end of the purchase that because I was a customer of Dishnetwork that I could not complete my purchase online and had to call. I went to Walmart and bought 2 RCA converter boxes instead. What is going on with this company?

$10 charge for check. Insult to my intergrity

Adam said I would have to pay $99 to have someone come out to uninstall the DISH that shouldn't have been put up to begin with.

The servise [was bad]. I found out I was being charged for not having it hooked to a phone line. I was never informed. They gave me a free wireless phone line. It booted dsl off every time the phone rang. They said they just wouldn't charge me. They did. I called and complained.They said they have to someone the supervisor misinformed me.

Now I cancelled and they said i started the servise in july. wrong it was in march. So now i have to pay a fee for closing early. No prob. I call to find out about my total bill. They never cancelled. This is not The whole story their is more

I called BellSouth on June 30, 2008 to cancel all of my services because I was already frustrated and the representative (Miss B.) convinced me to give Dish another shot and she put a specific request on the order that a sub-contractor be sent out to do the work on July 5th. The Technician showed up on July 5th and the first thing I asked him is if he was a Dish employee or a sub-contractor. He was a sub-contractor and could not install the Dish over living space. I called Dish back that same day and spoke to Sheila. She told me that she did not see the note made by the BellSouth employee, but that she would make a note on my order to send out a sub-contractor and she could get someone out the next day (Sunday, July 6th) between noon and 5p.m.

I waited at home all day on Sunday and at 5:30p.m., called Dish to find out where the Technician was, and was told that the order was never put through. I asked for a manager (Edgar) who was incredibly rude and asked me "How he was supposed to know what thousands of Dish employees say at any given time?" and that it was "my prerogative" to tell everyone I knew about the poor customer service and incompetence of Dish Network. After that, I was "disconnected".

I called back and spoke to Toni (a supervisor) who told me that a Supervisor would be out within 72 hours to determine if there was a line of sight and would let me know the outcome. I called Dish on July 9th or 10th and was told that nobody had been out to determine line of sight, but that they would make sure someone came out. The representative also told me that the next weekend installation time frame was Saturday, July 19th from 8a.m. to noon. I told them that would have to do, because I was not taking another vacation day off from work.

Today is July 16th and I had not heard from Dish regarding line of sight, and called to get a status. I was told that still nobody had been out to my house, and on top of that the order for my installation on the 19th had not been put through, so nobody would be coming out to my house that day. I have already re-arranged my schedule to have this Saturday free (and had I not called, I would have been sitting home and waiting for four hours, for no reason). I am now being told that the next weekend day that a Technician can come out is Saturday, July 26th, but I already have plans for that weekend--which means that I'm now looking at August before getting Dish installed at my home.

I have basically wasted a vacation day from work, a Saturday, a Sunday, and unfortunately the attitude of the employees to "just schedule the installation when you have a day off" implies that my time is not at all valuable and I have nothing to do on my days off other than sit around and wait for a Dish installation tech (which I have already done three times now). a COMPLETE waste of my time. If Dish had to compensate me for all of the wasted time, I'm sure they would have handled my installation a LOT better than did.

No access to account from internet at all.

I got Paul Johnson who said he would wave my fee with a legimate complaint. He didn't think that snowy interrupted reception was cause for canceling. He also is conducting an invesigation that will take up to 3 weeks. He said if I checked the box that states the 2 year contract the I will be liable for the cancelation charge The service is inadequate and the customer service is unfriendly. Please advice what I need to do to have decent cable. I really don not want anything to do with this company. I would like this resolved asap and the cancellation charges waved.

If I pay the cancellation charges it will be a hardship. I I do not pay the charges my credit will be damaged.

Most people have enough stress with daily living without the aggravation and wasted time spent on an entertainment company. I am thankful not to have suffered economic or physical damage, but time is too precious to waste on inefficient companies I am well satisfied with my cable provider at this time.

After waiting a reasonable amount of time, I called back, this time I was told that the rebate offer was out of date. I tried to explain that I had been trying to get the coupon ever since I received the instulation. I talked to a supervisor who told me the same thing. I havae been trying to find out who to call or write that could help me. I have just got the bill paid. I paid a little each month until I got it paid for. I tried to tell them from the beginning that we were on a fixed income and could not afford to pay for a DVR. They assured me that with the rebate I could get cheaper than with a regular box. Which I called to get in the first place.

The only damage that I have is that I do not trust DISH NETWORK anymore. God Bless,

So far, I have been charged over $800 for equipment fees that are illegitimate. Fees taken straight out of my bank account!

The channels that are advertised are mis-represented. Dish network claims that I would have all the same local channels that I had with cable in the package that I selected. I do not get any local channels. If it rains the service is lost. Being that rainstorms are a daily occurance in Florida throughout the summer this is my main concern! I have contacted dish network and was told that all satellite (dish) services are affected by weather conditions. All it takes is a light rainstorm and the reception is lost with an error screen that reads aquiring service and the reception is lost for at least thirty minutes each time it is lost. I have lost reception 5 - 6 times per day on some days. It is entirely dependant on the weather.

All subscribers must sign up for a two year service agreement which is all about dish network and offers no customer protection for problems such as mine. The service is not acceptable and I am inquiring about what a consumer can do if the service is NOT acceptable?

I got a call immediately after he hung up again from dish network (since the calling number was the same ) but this time it was a girl with Pakistani accent who started to seduce me. I cannot believe that dish network could stoop so low. They are still calling me 5 times a day!

The consequence of all this is that I am being disturbed at odd hours. My important calls get interrupted because of their calls which are 5 times a day and I dont have any way to stop all this nonsense. Specially, the tactic that they used to have a Pakistani girl call me to seduce me on the phone - that shows the credibility of dish network as an organization - its a shame.

Immediately upon seeing the new package was activated, looked for channel 415 and found that it was not there. Called back three times and finally asked for a supervisor and was connected to someone named 'AL'. He didn't know anything about prepay. Told me to take my green dot card back to Walgreens and ask them for a refund. Bottom line was they will not refund my money for selling me a service I paid for but have not received and according to them will not because I don't have an account number (prepaid customers have no account number but rather a receiver number), and because of this they could not look up my records and debit my account. I said OK, allow me an additional 30 days of service or issue me a Dish Now Pre-Paid TV Card to pay me back. They hung up on me and now refuse any emails from me.

I did find out finally that Dish cannot provide regional programming for Prepay customers. Something the operators should certainly have known. I'm out $50 and up on the Mogollon Rim in an RV Trailer with no access to the D'Backs or other local reception. If any one is interested in starting a class action suit, count me in!

In Augt 07 my brother took a turn for the worst. Things got a little out of control with the runing. So when I got the overdue notice in OCT I mailed off 120.00 and more than once gave notice I had mailed and checked daily to see when it was on there record as well as my bank. They shut me off and I was mad only because they had me call to let them know about payment and then shut you off anyway. The bank said they had pulled the money and when I called Dish they now wanted another 88. This the 24th off Oct. I call and ask why now are they asking for more money and am told I am in a new blling. So I tell them I guess I am staying off.

Oct 26,07 I get a bill saying I will be shut off again if I do not pay. I again call and ask what the hell are they doing? I am alrready turned off and been so since 10-20. I am again told I am in new billing. And I again tell them I guess I am staying off. I call right back in and say I want address to send back boxes because I am not paying for something I have no use of because I am shut off. And I am told I have to cancel and pay. I laughed and said you turned me off already. Now I am writing on their sight to say I am off. I get no answer. I call daily to check bill. I write and send it with bill OCT,31.

NOV 10th at I guess 8.30pm I get this guy who says I have been on since 10-24. I tell him I have not. And I turned them off 10-30 when it was clear this would not be worked out. He has me moved to repair when I turn on the box as he asks and I am not on. Repair then does it;s thing and finds what ever is wrong and fixs it at their end. I am told Sorry and that my biil will be credited. So of course the bill is not and I call. I am told it will catch up with the next. I write with the bill that I am paying all but the amount because my credit is not showing for the 21 days I am off.

Now monthly I write their sight with NO answer at all and with the bill I send letter. I call. But I guess it was Feb I call and get a lady who says first even the time you are shut off you must pay for. I as OK but what about the 17 I was broke and was to be credited for? NO. Company only credits for the day of the call. So I say well the I called and talked to someone OCT 26 twice. Lets start there. Or any of the letters in mail and on their sight and the nere daily calls. She tell me they have no record of anythihg to this date. Now I add 2 letters with bill and payment to company with no answer. And of course the amount not paid has now gotten monthly charges as well and I am shut off again in June 08.

Now I call to cancl. I have had enough. This the 25th. I am told they have their stuff down and can't help me. Someone will get ahold of me.

The 26 at 12 am I send a e-mail going over the whole thing and making it clear I have canceled. I get a return at 2.26.54pm saying it will be passed on and someone will be contacting me. It is now 7-3 and after 9pm and I had heard nothing from anyone. So I call. Have to go over the whole mess again. To which now I am told I well have to pay to this date today. We are back to the company rules.

Here is what is cute. I have copies of the e-mails sent by way of feed back. But I have found first that the company has gone out of it's way to make sure you have nothing to show you have talked to anyone on the phone or writting on their sight. And nothing that goes wrong is going to cost them. Every rule they have is to cover their own. I know I was taped. But they have no record. Oh yes I paid the last bill with a letter to CEO again sent with it. But of course I am in new billing and off. I have never heard of paying for a service you don't have. But with Dish you do.

Well now I owe for at least 30 days with no service.+ the charges they placed on for not paying what was to be taken off. That don't count the monthly bill at a higher cost then the AT&T package rate from the start and the extra 6 months I had to stay because of their rules. Their whole thing at this point is I should know when I am not working. Not when you are shut off and no one is saying you are on. They had a chance at that the 26th of OCT twice and they said I was off because I was in NEW BILLING CYCLE I would have to pay

$180 in late fees Embarrassment of being nearly $400 in the negative in my bank account. Missed work. $108.90 to directv to get cable service. By the way I was with Directv for 6 years before i went to Dish and this NEVER happened. I will not leave Directv again.

So I cancel my service. Then I call back the next day and get a nice deal where they are waiving the $49.99 and $29.99 and I am also getting a $50 visa gift card...towards the very end of a 35 min phone conversation and finalizing the service date the phone was disconnected (service date was agreed on before the disconnection). I call back and get passed around from person to person; NO ONE has a record of the new service connection ~ of course not; that would be too easy....DO NOT EVER DEAL WITH DISH NETWORK

On 14 June 2008 he returned with another employee and got both televisions working. At this point I was not receiving all the services I subscribed to but I was unaware of this fact as I am a new dish customer. On 21 June 2008 I called Dish Network and asked about local channels and how to add them to my service, at this point I was informed by the customer service woman that it was already included in my service of the Top 200 channel subscription. The technician on the phone had me do a check on my television and upon completing the check she informed me that I was supposed to have three satellites and that I only had two and one of them wasn't even working. She told me I was missing many of the channels that were included in my package including the local channels.

I was scheduled for a technician to come back to my residence on the 23rd of June 2008 to fix the problem. On Monday the 23rd Dish Network called me and told me they had to reschedule my appointment for the 25th of June because there would not be any technicians in my area that day. I agreed to the appointment change and went about my day. At 2:30PM on the 23rd of June 2008 Dish Network called me again but I was unavailable at work and left a message on my phone telling me there was now someone in the area that could fix my service that day but because I did not answer the phone I would just have to wait until the 25th for my new appointment time.

I called Dish Network on the evening of the 23rd of June 2008 and explained my irritation with their customer service and that I would like the two weeks that I have gone without the service I was paying for to be prorated and a credit added to my bill since their technician did not install it correctly and I should not have to pay for what I am not receiving. I was told that they would not credit my account starting from the day of installation on the 13th of June 2008 but from the day I reported the problem which was the 21st of June 2008.

I explained that I was unaware my installation was done incorrectly until their own telephone technician informed of that fact so why was I being penalized for their errors. They repeatedly told me they would not credit me because I had not reported a problem until the 21st of June 2008. I find it to be poor customer service to use the customers ignorance as an excuse to avoid responsibility for the mistakes that Dish Network so obviously made.

I have had to miss work to try and meet their appointment times that they keep changing and I have not been able to settle in with my son in our new home because I do not even know what my bills are or whether or not I can even count on Dish Network to show up and fix my service.

Dish knows full well that I had no service after October because I told them the cable rep had disconnected the dish.

What they did NOT tell me was that they had taken the liberty of charging the $300 to my credit card. I protested the charge, Universal Card took off the charge for one month, then reinstated it. I am getting no responses from Dish at all any more. $300 is a lot to come out of my paycheck, and I plan to file fraud charges with the State Attorney General.

I called dish to discuss this and was essentially told there was nothing they could do. I asked to discuss this with a supervisor and was told none were available but Dish would send me an email describing the situation and a possible remedy. I never received an email so I emailed them to discuss this further. Dish has refused to provide any relief. I recognize this is not a significant additional cost but I view this as a bait and switch scheme. Potential subscribers to Dish beware and I highly recommend that you record your conversations with their customer representatives or make sure the terms are recorded in an email before you subscribe to their services.

I have called and they cannot explain the reason for the difference from my previous bill, to the charges that have been changed, and what I was quoted. I feel I am being charged for more of the services than what I was told from Julie for services.

We have many issues with pixel problems showing up in some of the channels. Our signal appears to be marginal at best. Of course Dish technical tells us signal level is OK. However when a technician comes out they indicate that it is weak. I personally think the digital compression is getting worse and is probably due too Dish adding HD channels. I know bandwidth must come from somewhere. I had the same problem with Satellite Radio XM. They sounded great at first. Then after adding so many channels they became so compressed, some music channels were worse then MP3. I really advise people considering Dish Network to make sure you can get out of your agreement if you end up like me unhappy with the quality.

Stuck with Dish until contract expires.

On June 21, 2008 we lost the signal a total of 80 times in less than 24 hours on a clear, unobstructed day. Finally we lost signal and it never returned. I contacted Dish Network were immediately their customer service representive was rude and not willing to help me with the problem. I was told that a technician would have to come out to my home and fix it but that no one was available till June 30. I explained that this was not going to work for that I need someone out immediately or at least in the next 2-3 days or I would need to cancel my subscription with them. The representitive said that was fine she would connect me with someone who could disconnect my service. The next representatice said she could disconnect me but that I would be charged a early disconnection fee of $173.29.

I ask to speak toher supervisor and was hung up on. I was hung up on 3 different6 times before I reached a supervisor by the name of Richard Operator Number 260. He was very rude and defensive and I told him my proble and was disconnected again. So I called back and finally reached Richard again and he was even ruder than before stating that I would be charged the termination fee and that it would be charged to my credit card. I told him that he was not to charge my credit card with anything. I was so upset and felt utterly degraded. He was talking down to me. He told me that I could contact a local supplier and have them come out right away but that I would have to pay for it. So I was going to have to pay to have thier defaulty equipment fixed. Stupid. I did contact Windstream who we received the service through and they did manage to get them to agree to come out on June 28 but that still is not in a timely fashion. I would like to cancel my subscription with them without paying the fee they are trying to charge me. They have failed to comply with the supposed contract by not offering the services that we agreed upon. The contract then is null and void in my eyes. Help me and I right or wrong on this?

I paid the balance and requested through customer service to cancel, for some reason they were not able to take any action and connected me to the telephone company. Though the telephone company is the biller they could not do anything either and connected back to Dish Network customer service. I gave up. After mustering up some patience I attempted to call again and was given the same ruaround, I gave up after 20 minutes and tried to e-mail the cancellation request.

Dish Network responded by stating they could not cancel by e-mail and that I would have to call customer service again. Finally this was my last attempt and after 15 minutes I was connected to the proper department, but I could not understand half of the conversation where i just continued to repeat the word cancel. This must be their tactic in order for people to continue with their subscription.

Since there was a delay in finally cancelling I will most likely get a bill for the days where I gave up.

Dish Network is NOT a good company to go with. I never experienced such problems and lousy customer service with DirectTV when I used them years ago. I'm planning to call from home so I can yell at someone properly. This is as bad as when I had AT&T cell phone and kept having overcharges on that too, as well as bad customer service.

I've been paying a lot more for service I do not want and have to repeatedly call back. Overcharges range from $20 - $50/month. It's time consuming and frustrating to keep having to call, at least 30 minutes of arguing with the rep on the other end, only to repeat it one or two months later.

Now we have not option to cancel until 2 year. And your kids have no entertainment. I complained few time, they are asking to pay the charges for breaking the contract. We would like to who's mistake is it and how to get rid of this Dish network or get international channel without extra charges. Recently I called to get extra dish for international channel, the sales rep told it costs additional fee, but if I would have got in Oct, Nov 2007, it would have been free. That's the time when I installed this dish. Please help use to either get out of contract without paying extra charges for which we are not responsible or get extra dish installed without charges. We will pay for subscritption charges for International channel

A lightning strike and some other difficulties later, I made a call for some trouble shooting from Dish Network. Their technician asked me to turn to this channel...no service, then asked me to turn to another...no service...and on and on, until finally he had me read some information off of my dish outside. He then came to the conclusion that part of the problem was that the package we had subscribed to was incompatible with the system we owned. When I realized the scope of the problem and the amount that we were being over billed...I was very anxious to have it corrected. And, I was angry. My first conversation to try and establish some sort of credit for the $400 dollars we had overpaid over the course of the previous three years quickly made me furious. It was implied that as far as Dish Network was concerned...how were they to know whether I switched the equipment out, got the programming, and then switched it back! He was extremely defensive and hostile. This guy implied it was my fault anyway that I signed up for a package that I couldn't get. He said I had to call and ask for it. I corrected him by saying that I received a call from Dish Network offering this fantastic programming to us as new customers. And I also pointed out that I couldn't possibly have been the only customer this happened to. And he ADMITTED that I wasn't, but THOSE people caught the mistake.

I persisted and wound up talking to someone who claimed to be the vp. He agreed to credit half of the value of the overcharge with free service. I wasn't happy with anything short of a full credit...and being exhausted, finally told them after they were done giving us free service valued at whatever reimbursement they were going to reimburse...they were to discontinue our service. We no longer would subscribe. I told them in no uncertain terms, Do not send me another bill. I was done. But no. They continued billing us, and then discontinued our service as delinquent for non-payment. We fought. We argued. And they submitted continuing charges of $59 to collection.

We have fought with three collection agencies about this petty, fraudulent charge for five years on and off. Now it appears on our credit report. During this dialogue with Dish, I submitted my concerns to the better business bureau and the attorney general. And this still wound up on our credit report. Dish Network has serious problems, and I would discourage anyone from entering into a business agreement with them.

My credit score plummeted a 100 points from around 800 to 700, due to their posting of the $59 delinquent charge which we obviously dispute! My wife miscarried during the heat of this. That the stress of knowing that a company can over bill you to the tune of $400, and then turn around and continue to attempt to extract more fees, and verbally threaten to ruin your credit (and they have tried)...had something to do with her miscarriage. We pay our bills. I didn't get a credit rating of 800 by not paying my bills. The over charge of $400, and the continued bill of $59 which appears on my credit report, my damaged credit rating and my wifes health have all been seriously affected.

For the way they have treated me in just trying to solicit my business, I will NEVER do business with the DISH Network. We are people who answer our phones because our children live far away and our parents are ill. Many times we have run to the phone to hear the same thing over and over and over again from a company who has absolutely no concern about how much of an inconvenience they cause. I hope they go out of business.

my services was interrupted. My husband is dissabled and this is entertainment while I am at work.

I just think it is a poor business practice to offer a service and sell a costumer on a service by offering certain stations, then when they can no longer offer them, still expect the costumer to adhear to a contact which was made for those stations. Actually this business practice should be illegle, because it is false advertising. Therefor the contracts should not be binding if they can't meet their obligations. Already they offer in bold print great deals but by the time they are done on the phone with you you pay three times that amount.

Last month my remote was working and I had to purchase a new one at a cost of $35. I am very upset about the lack of customer service Dish Network provides. They are very happy to take money from Americans for a service they sometimes provide but can't hire Americans to handle concerns (or at least someone we can understand) from their clients nor will they provide the service unless they pay an extra fee. I'm already paying over $70 a month for service. I was told my contract expires in August 2008. In a few months I will be looking elsewhere for a television provider.

I called and cancelled. Tech support helped straiten out the problem and the service worked for another 2 1/2 days. I called and cancelled again and was told that I was given a credit for 3 months due to the time my service did not work. I explained that better than the time during the year my service did not work and was told 3 months credit was all they could allow. I told them my equipment did not work and I had enough. Please cancel!

I thought it was all over until I received a bill for $31.88 for the remainder of the third month that was not covered under the credit they gave me and continued even though I cancelled the service. I disputed the bill, asked that my account be evaluated inclusive of my service complaints and requested a return call with an explanation for the $31.88. I told them if they could show I owed the money I would pay it. Instead of getting a call back from them, I got a call from a collection agency. I called Dish Network back and inquired why I was sent to a credit agency. Their VERY COLD Customer Service Center said it was because I owed the money and did not pay the bill.

I again asked them to explain the bill and inquired why I was being billed for a NO SERVICE situation and all they could do was quote invoices. I asked why the service was not cancelled and was told it was due to the credit they issued me. I explained my position on the poor service and the No Service but they DID NOT CARE! I had to pay the $33.88 to have it removed from the collection agency. I requested that it be removed from the credit bureau since it HAS affected my credit score.

They refused to have it removed saying they would only show it paid. It is on the credit report because THEY did not call me back to explain the bill. It is on my credit report because THEY did not cancel my service when I requested. It is on my credit report because THEY are not responsible for service quality/no service. My system was out much longer than the credit I received but THEY are in control of that. THEY can have the information removed (it's easy) but refuse to do so because THEY have NO FAULT and really DON'T CARE! Is it time for Class Action?

i contacted my bank who got the money back for me. (that was in February - 1 month after the money was withdrawn) i found out i cannot cancel my service for another 8 months. in february my account was at 0, my bill should be 49.90 and i received a bill in may for $244. i spoke to Dish and was told the computer keeps charging me for the refund, don't worry - i owe nothing.

then i started getting phone calls that my service was going to be disconnected i phoned again and told the cs everything i had been told, the confirmation #s for my payments, etc. i was told to ignore the calls my balance was 0. my service was disconnected last night and when i phoned i was told i owe $212.00. i requested a print out of complete history of charges and payments and was disconnected.

i had 4 checks bounce from their taking $473.00 out of my checking account without notifying me - they just took it. fortunately, i bank with washington mutual and they were able to help me. but these folks are wild and there is no way to resolve the damage they are willing to do. they lie, cheat and steal and i have no doubt when my contract with them is up it will somehow cost me money. i have probably spoken to 50 people there on 40 different occassions and have received satisfaction once. and i'm sure, well obviously so, that will be short lived.

I pay automatically on-line and my account gets screwed up due to these flucuations in charges which should never be there to begin with. It's also a game where I'm charged to buy equipment and rent it at the same time...

They offered the two receivers for free if I committed to some 20 months of their satellite service. I not only completed the minimum months but I continued not only the minimum level of subscription dollars but I also paid them for their HIGHEST subscription service. After providing them with repeated inquiries and documented with receipts and other requested information, DISH just ignored me each time.

After about a month my bill had went up so I called Dish again and they apoligized and adjusted the bill again I ask about ABC and told them I was not told in the beginning that I would not have this network. I even got on their web site to see if they offered the networks. I called Dish again and ask for a mailing address or email address of a supervisor for Dish as I was unhappy and mislead, the customer service person I was talking to told me to hold on and then she hung up on me.

By the first part of March I was upset and getting nowhere with Dish so I cancelled my agreement and they said I would have to pay for the rest of the agreement which I did it was charged to my credit card and I would need to send my equipment back which I have done.

After cancelling about 2 weeks later I get a letter from a company called AllSat that said I owed them $295 for not completing my agreement with Dish Network. I have never heard of this company and none of my paper work I signed even mentions AllSat. I emailed them several times and didn't hear anything else. Now this week I have recieved a collection on behalf of AllSat saying I owed $325. I can send what I have emailed to AllSat if needed. I believe the whole affair was misrepresented and do not belive I owe this company anything since I have never had dealings with them and none of my paper work mentions AllSat.

whenever I asked them to let me talk to supervisor they hasitate to let me talk to him or they said no one available right now. I am paying for the programs I cant able to watch and scared to call them because calling them is wasting your hour or more and result is none except they schedual the tech to come out and a charge of 29$ and you have to take a day off to wait for them and still paying a lot of money every month for nothing. I am really frustrated now and keep talking to them and I able to talk to one of there supervisor (TOBY) and explain him everything but result is nothing. Please solve my problem If anyone else have these international channel available I will never have dish network service but I have my mom she is ill and have to be stay home all the time thats why i have these international channel.

I am paying them since 7,8 years and hardly able to watch these channels I am payng for and all the time have to spend lots of time on phone with them and take a days off all the time to stay home to wait for tech to fix the problem Rather then saving these days to take my kids or my self to the doctor in result I have to take days off without pay

I called the customer service people (contradiction in terms) and they said they could do nothing about it and either buy the extra tuner or have two TVs programed to the same channel. Kind of defeats the purpose of having an additional TV. Anyway, I told them to cancel the service, and they threatened to charge a large cancelation fee because it had been more than 72 hours. It had been that long because they didn't come back to fix the problem for a week. I told them that they had committed fraud for lying to me about what I was to recieve for service.

They finally agreed to cancel the service with no fees, but we get to mail all the equipment back to them instead of having the intallation technician take the crap with him. The bottom line is, do not believe what the sales people tell you. They will feed you all the crap you can take in order to reel you in like a big fish. The final blow came today when we got the bill and it was twice as much as they told us it would be. I feel good about going back to Comcast to avoid another long, frustrating phone call to people who just don't care about their customers.

Dish HD subscribers who are now furious because of this, are realizing that their contracts will not be done with for a while and if they want to drop Dish because they no longer provide the channels they signed up for, they'll have a nice early cancellation fee of $200+. Dish Network will not waive the fee because of their actions. I have contacted a group of lawyers who deal with class-action suits and am awaiting a response.

Not receiving the channels that I was promised

I asked Katie to stop calling us about this. She persisted. I asked her if she wanted to lose us as customers by persisting in demanding that we perform test on all 5 receivers. Apparently, she didn't care. I asked her when our contract was up (after all, when we lost East/West coast channels a year and a half ago, we UPGRADED with two more DVR's so that we could tape more shows at the same time) and she said August (not true). I said, fine, you keep calling me and by August I will cancel our service. That was the end of the conversation. I did not yell, berate, or curse or otherwise misuse dear Katie. I did, however ask to talk to her supervisor, and she would not let me. Fine, that was the end of the call.

This was on Saturday morning. Katie must have taken matters into her own hands, because she shut off the service to four of our receivers and left us only one to watch over Mother's Day weekend. She also vindictively locked our account so that no sane customer service rep could unlock it when we called back in. We did reach a very nice customer service rep (agent #2S3)who told us he didn't understand why she was asking us to test phone lines because our receivers do not require a phone line (you think after 11 years we didn't know that?), but he could not fix it until we called this other number where Katie was at.

The consequences are that we got a much better deal from Comcast for the same premium packages. We cancelled our Dish Network.

Three weeks ago we had DirecTV install a new satellite and receivers in our house, afterwards my wife called DISH Network to cancel our service. The operator she spoke with first argued with her about canceling the service, then after more than 25 minutes of being on the phone told her that he couldnt cancel our service because it was through a third party not DISH. We have no recollection or documentation of a third party agreement, only a direct contract with DISH Network L.L.C., dated January 1, 2008. I called DISH Network the following day to speak with someone about this issue of a third party and to cancel my service. I was informed that my service couldnt be cancelled because it was through a third party (AllSat) and was given a number to call. There was no operator at this number when I tried calling.

On Monday my wife called DISH Networks parent company EchoStars Executive Office to speak with someone regarding this manner. She was told that there was no third party agreement on this account that our agreement was directly with DISH. The representative she spoke with closed our account and arranged for boxes to be mailed to our house for us to return the DISH equipment which we received slightly more than a week afterwards and returned them via UPS within a couple days. At this point we thought we had everything cleared up.

Now three weeks later, I received a letter from AllSat Collections relating to my canceling my DISH Network being in violation of AllSats Terms & Conditions. As I previously stated, I am not aware of any agreements between myself and AllSat. The letter I received states to see copy of the attached Terms & Conditions as reference, however the only agreement that I have a copy of is my signed agreement with DISH, dated 1/08/08, I have nothing from AllSat. My wife called AllSat to request proof of existence of an agreement between myself and AllSat, but instead of receiving any clarification she was directed back to DISH. Based on our earlier experience with DISH, she called EchoStar directly and was informed that they had nothing to do with this, that if we had a third party contract we needed to work this out with AllSat, which is a contradiction of what she was told by DISHs parent company EchoStar when we cancelled our service.

Now we have to go through the hassle of trying to obtain copies of the so-called agreement AllSat is claiming we have. Their customer service representatives couldnt answer a question and directed us to email the company for an answer. The lack of response we received initially from DISH customer service, combined with all of our issues that weve had in trying to cancel their service is completely unacceptable. We have filed a complaint with the Better Business Bureau and are looking into bringing this to the attention of our states Attorney Generals Office. We just want this whole thing finished and to warn anyone else about DISHs customer service so they can avoid having to experience what we have.

After having paid $115 to cancel our contract, we are now facing an additional cancellation fee of $295 from a third party company we have never heard of and are having extreme difficulties getting answers.

And then dummy dummy me, goes at the end of my contract with dish network, having no Internet connection other than dial up, I go and connect wild blue Internet with another dumb contract that ties me in even longer. I did not know how bad wild blue Internet was until I hooked it up. They tell you about a the great speed, but don't tell you about what they think is okay which is about half of the speed that you're supposed to have. When you talk to them about it, they tell you that it is within their guidelines, so you just have to deal with it. They don't care about anything at all except that they will keep taking your money month after month until the contract is up.

Actually, one of my Remedies would be, if you can find a television station brave enough,,they could publish all of our complaints over the air, maybe that would have some effect, Now I know that there or court cases pending on these matters and more, but really people how long does it take. If we tried some of his schemes that these companies do, not try, but do, we would be in jail. Now it seems that since the government has set up this arbitration law, that when people don't pay their bills, that the company that bill is with, can go after them for the
money, and put it against their credit record with no court hearings at all. Now that's fine for bills truly not paid. But they have carried it way to far.

These companies have taken great advantage, because they know in advance that you will have no choice, did you hear that, no choice, if you don't do what they say then it goes against your credit. I can talk on this matter for hours, but what good what it do. Until these laws are changed, nothing will happen, except we will keep paying and paying and paying and companies will be getting richer and richer, make sense? Right after having wild blue installed, and I mean right after like the next day, I called them because my Internet of course was not working, so they sent me a new modem but didn't tell me, that they were going to charging some insurance fee, for it.

Now the speed you're talking about, and bandwidth usage, are not clear at the beginning of the contract, you're only allowed so much time on the Internet per month for $50 which is outrageous but again you have no choice, if you want service you are going to pay for it their way. As slow as the Internet wild blue connection is, if you use up your bandwidth usage, before the month is up, they will slow down your Internet connection even more, now get this, I called them and told them how slow my Internet was and they said it was about half of what it was supposed be. So I said, well if it's half , why can't you turn the speed up to where supposed to be. Of course they don't have the capability to turn the service up where supposed to be they came turn its down when you go over your bandwidth.

So I asked him well what if I go to the next level up its another $10 or $20 per month, would I be at least at the speed and supposed be at now, his answer , you would be closer. I would bet you that if the government would do away with the arbitration law, that everything would be what is supposed be. Because the companies would work harder to keep you happy for the high prices that they charge you, because they know that you could it's not happy to cancel them out. Think about it.

Everybody should get together and write your congressman 1000 times apiece or one million times apiece, or how many times it would take to get this arbitration law and these problems taken care of, everyone is dragging their feet. And as long as we allow this to happen by not doing something, that we can do, like write your congressman, or write straight to the president, or everyone pick a day on the Internet, and even though it may hurt us a little, everyone could disconnect, and when the companies see if this does go against your credit it will go against everyone's, then it will be worth nothing, because everyone has the same problem.

Now I don't mind paying three times more or more than what I paid for dial up if I could get better service than dial up. Instead of getting the runaround like I have been getting and I have been reading about on this site and other sites. Come on people wake up and let's do something it is time.

I asked to speak to a manager as it doesn't make any sense to me why I should have to pay $40 for something that isn't my fault and not something I ever plan on using again. The manager said the same thing that there wasn't anything they could do. She said they could apply a $20 credit for the trouble I was having with the DVR so I told her to go ahead. She put me on hold, came back and said the credit had been applied and the port enabled for the ext. hard drive. I never told her to enable the port and she proceeded to insist that I had given her the ok. I told her to remove the credit and the port activation as I wasn't playing for it. So now suddenly it was possible for them to remove the port activation.

This really upsets me since I don't feel I should have to pay anything to resolve a problem with their equipment. I know other people have experienced this problem and had to lose recordings because of equipment issues out of their control. What bothers me the most is that Dish Network simply doesn't care. It costs them nothing to activate that port, yet even though the problem is with their equipment, they won't waive the feel to help keep a customer happy. I just don't get it, but can assure you that I'll be cancelling my service once my contract is up. I think Dish needs to take a lesson from Tivo - with the Tivo DVR you can their DVR to a computer without any charges!

Then I get charges of $10.00 a month for not having the receiver hooked to a phone line. What if I didn't have a land line. Then they charge $5.00 to cancel any services even the 3 free premium pakage you get when you sign up with them.I SHOULD HAVE NEVER LEFT DIRECT TV FOR dish network. When my agreement is up i will go back to DIRECTv.

No[w] it is 8 days. Call again and was told that order was never placed. I asked what could possibly be happening. Sometimes, they explained, your order does not process correctly and not sure why no one called us. Finally someone there connected with a senior supervisor (someone I was not allowed to talk too-they assured they took care of it and it would come. 3 days later (10 days total) no receiver. Unbelievable. The ironic part is I am a valued customer. What happens to those not valued. I am canceling with them and moving on. Customer is a horrendous system where everyone is programmed to just apologize and not really take action. How can you run a company like this?

The use up my minutes and threaten to take me to court.

By fall, they separately returned each check after trying to cash them (two consecutive months later), after the each bill had already been paid with VISA. Lately Im getting $5 late fee's every month. Why? They changed their billing cycle last October from 30 days to 20 days. Didnt notify anyone. The bill comes out on the 12th and is due in 20 days. They are forcing customers into auto-pay which from everything Ive heard is a nightmare and I wont do it.

As long as I have to keep service with them (for now) I will certify their check every month for a signature of receipt. I had a long chat with a supervisor. She was told the check would go out by the 2nd, it went out earlier. Ive been getting what I consider harassing phone calls day and night; auto calls threatening to cut off service for service I am NOT behind on. I have to screen all my calls now. When I cancel this service I will pay to ship the receiver back and have the tracking number as well as a signed registered receipt. My UPS guy says UPS delivers the return boxes every day to people. They are shipped out constantly by Dish. I have two in my barn. Im starting a collection. This company has gone way down hill...I mean the cost of THEM shipping all these boxes must be huge. This is poor efficiency and poor quality. Ive also decided when Im done with this satelite tv stuff Im done with it, there will be no more. These are harassing pushing manipulative methods by two monopoly companies....both dish and direct.

Im being harassed by phone at all hours by this company and this is not the first time. Im forced to screen all phone calls.

Dish turned off the signal to the receivers on Jan 22nd. Now they claim the service has been active all this time and they want to be paid for the last 3 months of no service. They have repeatedly refused to take back the equipment although on January 22 we contacted them by phone, in person, and then online on March 21. Never once has a bill ever been received by Frontier or Dish, turned out they supposedly had been sending them to my husband and I's old address in Oregon - however our mail is all forwarded and still nothing has been received from either company.

Again Frontier was contacted regarding the bills not being received and the address was supposedly changed back to the correct address in 2007. Dish never once sent a bill or any other form of communication. On 4/21/08 they just took $120 out of my daughter's bank account. Then on 4/23/08 they again took $500 - no explanation no nothing. My daughter had never authorized Dish to access her account, she had to give her account number to Frontier when she did set up the service.

Now according to this Gregory Wall email 4/24/08 he will hold on to $530.50 until the equipment is returned yet he will take up to 10 days to send the UPS labels out, he agreed to refund the additional money to her account in 3-5 days. He makes it appear that he is doing us a favor in reversing all the bills for a service that was not being provided and holding on to the money for the equipment that Dish has repeatedly refused to accept until this equipment is returned. He claims that we canceled the bundle service and changed it to a direct Dish account - that is not true and I have emails from Frontier to prove that. I have all the communications with Frontier regarding the poor service and address issues as well as their promise to waive all termination fees since they couldn't fix the problems we were having, including the cancellation of Dish Network.

Now my daughter has bounced check fees and is out $620 besides the $140 still owed by Frontier totaling $760 they have taken. Never did Frontier or Dish fix the problems that began at installation of the receivers. So we paid for nothing for 6 months and just chaulked it up to a loss. Now Dish takes money for no service and accesses her account with no warning. This is fraud,and how can they justify stealing money?

In waiting on hold, being disconnect, having to call back, waiting on hold more, and in getting different answers from different people, I have invested many hours on the phone to get billing corrected.

When I called to find out what was going on, I was told I had an 18 month contract and was being charged for cancelling the service. I asked for a supervisor, who told me the same thing. I asked for their supervisor, who said he couldn't waive any charges because I had an 18 month contract and he didn't have the authority to waive any fees. I told him I signed up for a 12 month contract, had called to verify the end date of the contract, and he still refused to do anything about the charges. He also refused to admit I had a 12 month contract, even though it was verified by their own representative in December. I asked for his supervisor and he said the only option I had was to write the Dispute Resolution Dept. (no phone number, of course). I signed up over the phone ... how am I supposed to prove I had a 12-month contract?

If I don't pay the balance due it will ruin my credit. This is extortion.

well i had called back and the supervisor that i spoke with said i was misinformed and there waas no record of me calling or my conversation. he had told me that my payment would not be sent back through so i made another payment. well on tuesday april 15. both of the payments that i made went through and i called back, they said that theey would not credit my account back. but what gets me is that the representive that i spoke with had read back the converstion that i had on the night of april9. why is it she was able to find it but no one else could.

i have been problems with dish for quite some time now and i am about to tell them to send me back the box so i can give them back there stuff. they have no commincationwith anyone. no one can give a straight answer.

i was so stressed outwith it, it made my account overdrawn for which i had return check fees because they would not credit my account back.

I've had a perfect credit rating for 50 years, and DishNetwork threatens to destroy it. Approximately $150.00 to get local TV installer to correct their deficiencies. Many hours on the phone and sending emails.

I got my December bill and found out that I had to pay over $110.00 for both services. When I called the billing department, they said that there was nothing they could do--that I had an 18-month contract. Again in early Feb., I began having problems with getting onto the net. I called service, and the guy basically walked me through checking the plugs on the back of my computer and the modem (like it is some sort of rocket science.) I got another FSV about a week later. I've just gotten off the phone with service again and was told my service plan gave me about 7000 megs of bandwidth per 30 day period, and that if I wanted to cancel the service there would be a $350.00 cancellation fee.

I have to pay around $60.00 per month for TV and $49.95 for the internet. The total is more than twice the price quoted me by the sales rep. To cancel my service with Dish, I am supposed to pay them $350.00 and the service is deplorable.

I wrote three certified return receipt letters to Charlie in Colorado. My service was then turned off, albeit I got billed 20 bucks for it. I paid this amount. To this day I get a zero dollar email statement that every month I forward to DISH whose Customer NO SERVICE every month have to have my phone number; and after going though the motions, they promise I would not receive any more zero dollar bills. Well, you got it. I keep getting them.

This is basically written to get this off my chest as I know no one cares what DISH does, or it would have stopped long ago. I just wish that DISH would stop zero billing me, calling me to come back. I have since October lived totally without TV service as I am in the country, no cable availability and I will not try Direct as I have heard horror stories about them being as bad as DISH No-CUSTOMER SUPPORT. I for one would rather eat dirt than give them good money for NO SUPPORT. I just wish these annoying zero dollar bills would stop. But I guess DISH and the public get what they pay for when they outsource to India to pay .47 cents an hour wages.

Too bad I was dumb enough to sign an 18-month contract with these losers. But it will eventually end and then Dish can say goodbye.

We were not pleased with this due to the fact that it was a no choice, upgrade or no HD channels, no options, not even an early reminder about an equipment change. Not to mention the $99 fee. Our dissatisfaction led us to try Direct TV...but here is the clincher: Our recent upgrade added an 18 month contract(which they somehow forget to tell us). So I am stuck unless I pay the early termination fee of $175.

I will not do business with a company that treats its customers as the enemy rather than their source of bread and butter. I will not pay the $199 because I did not damage the DVR. Furthermore, I will cancel my service with DISH immediately. This company's customer service is really despicable.

I have called Dish Network 6 times and explained this problem to 6 different customer reps who couldn't speak clear English. Frontier Communications sold me the Dish Service as a package deal for telephone/internet/TV; I complained to them. Dish Network won't give me a local telephone number of their branch in El Paso TX. What do I do now?

About 60 days after this, the receiver has error messages: check switch, reception error, signal loss. This has happened every other day for two weeks. They are sending someone out in a few days, but again at a cost to me. If I did not have the 2 year commitment, Dish would be gone. I tell everyone that I know interested in satellite TV to not get Dish. I think it is unfair that we would have to pay a penalty to get out of a contract that has not worked correctly since the day it was installed.

I still have problems with this unit. Has not worked properly since it was installed. No physical damage, just frustration.

DISH TV uses the bait and switch game and plays dumb. They are cheaing thousands (especially old folks) out of their mney and offer nothing to help consumers.

I am not getting the service I am paying for and paying an additional $120.00 a year for the high def service as well as the $5.99 fee for local channels a month as well. Unfair that we have to pay twice as much for the same service provided by direct tv and not getting what we are paying for as well when it is clearly available to the public.

I plan on taking Dish to court for them turning off our services more than once to get our address that they have no right to. They have crossed the line. Furthermore, when we did sign up for Dish, we did NOT agree to pay to watch all these paid commercials and I have written Dish 5 times but have never, not once got a reply from them. NOT ONCE! And I feel that them shutting down my services even though the bill was paid, so they could acquire an address was not only intrusive, out of line but illegal and I want to bring charges against Dish for doing this.

Installation fee $49, wasted time on installation $60, wasted time on phone $20, permanent holes in my roof (who knows $), $15 unexpected charge, $20 bogus charge, some other significant fees that I wasn't told about...

About a week after completing all this I then received a bill for $65.00 from Dishnet that I have refused to pay. After numerous phone calls and dealing with various people (with them offering different or partial explanations that made no sense to me), Dishnet refused to close my bill out. Dishnet has now referred this to a collection agency and has ruined my credit. Once again the consumer is abused.

The phone calls come in the middle of the day and in the evening. I feel I am being harrassed by Dish Network for no good reason. I have spoke to several representives and no one can explain why I am getting these harrassing call. I would like it to stop.

I have to pay an additional $22.00 per month cost for the service and if cancelled all applicable cancellation charges. I spent twenty minutes on the phone with no resolution, fustration with DishNetwork to date that will be relived every month when I have to pay the bill until I can cancel this service without additional costs.

They claim they sent out several notices asking for re-payment of the $50, but we never saw them. We would have been happy to re-pay the money, but we weren't aware of what had happened. The only bill we got was from a collection agency many months later, which we paid immediately. Now our credit has a black mark on it because of their mistake. But they've done nothing to fix the situation.

Weeks later some lame duck called from some outfit called Blue Kiwi wanting to come install DISH service. Again with many, many phone calls, hours on the phone, arguing, finally they agreed to cancel the account. Now they want me to ship the equipment back and issued a box, but it will cost me to have it picked up. Not only am I out the money, but the time I spent messing with them is gone forever. They are rude, irresponsible, and fraudulent at best. I am not paying another cent to these crooks, and if they want the equipment they can come and get it, or it's going in the dumpster.

I want to cancel their services but I have to pay early cancellation which is like $250. Beside early the cancellation fee, I have to pay a fee to the company that did the installation. They did not provide me with a phone number of this company. According to them, I should call American Express, which I used to pay the installation fee, to see if they can provide me with this phone number. This is just ridiculous. I am willing to pay the early cancellation fee as long as I never have to deal with Dish network again. What I still do not get it is why the contract does not mention anything about early cancellation plus installation fee?

I am paying more than I thought I would when I signed the contract.

Now I find out the girl lied to me just to get my service. I am a month behind on my payments as I never got my second bill. Furthermore, when I called Dish Network and tried to resolve this issue, all three of the people did nothing but inform me my service will be interrupted and did not even try to help in this case. Dish Network does not care if you stay with them or not. They lured me in their program under false pretenses and refuse to make things right.

He also chastised me for not catching it sooner. I did admit that I did not see it because I signed up for the paperless billing, and did not realize that I could see a detailed description of charges online. I also told him that I get at least 2 calls a week asking me to get a Showtime package, why would I be getting those calls if I already have it! He had no answer for that. So in a nutshell, I was charged $18.61 for prorated Showtime from 8/20 to 10/2, plus $12.99 for my monthly charge for 4 months for a total of $70.57 for a package that I didn't use!

Dish Network wants about 400 dollars to buy out the contract, and other vendors will not talk to me until then. It seems to me that they have a racket with the multilingual/PPV/** being paid by everyone; then they can give it away and make a fortune, and also it makes it look like the regular everyday people use all these channels. I would like a better choice and not have to pay for filler channels.

I talked to Kim who obviously was reading from a script; I've e-mailed and got the same scripted response. They don't return your money, and they don't let you keep the service you paid for. What a scam, and how is it that they are allowed to do this? Why don't the consumers rise up and do what they need to do to get their money back or get better, honest service? What can I do to stop it or at least get the money I'm owed? I know it's not a lot of money; the money doesn't matter to me--it's the deceit that gets me.

They did, however, charge my credit card $649.00 again. I again disputed and recieved the promise from the supervisor the situation was resolved. They even notified American Express of their mistake. Again the boxes were supposed to come but never came. Today I received another letter from a collection agency stating I owed $ 649.00. I called Dish Network and was told the same story. I have offered to return the boxes to any authorized dealer within a reasonable distance, and they will not allow this. I have little faith in shipping the equipment without a RA since they seem to have so much trouble with their Shipping and Receiving communication. They have twice charged $649.00 to my credit card and it looks like we are going for round three.

I am still disputing this, and Dish Network now is harassing me to rejoin Dish--and I can receive the same receivers for free that they claim are lost. This is a scam, and people should be made aware of this. Dish does not believe they ever make mistakes, and customer service will not remove this charge. I am still liable for $308 when they lost the boxes.

I called today and now they want to charge me $149.00 to get it. I told them the situation and now they claim that when we called in to initially order our Dishnetwork that we failed to tell them we wanted the DVR. I told them of the certificate and what it was to include, but supervisor told me that we did not tell them we wanted a DVR. It was supposed to be FREE! I just think they should honor what they advertise!

I never gave DISH my bank information. I never paid them directly. They got this information from Embarq, my phone company. My contract with Dish did NOT state they could do this. It is impossible to put a stop payment on their transactions because they are never take the same amount. Your only recourse is to cancel your card or your entire account, and open a new one. They have put my husband's health in jeopardy with no regard whatsoever. We have no money and no one to turn to. This is not an exaggeration. We have spent a week without money for gas, food, medicines, nothing. Dish Network literally took everything we had.

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My credit rating is now blemished and I get calls daily from a collection agency.

Time will tell. I refuse to pay them another dime. The above frustration cost $49.99. In addition they are threatening $240.

My credit will be ruined if i don't pay $240.00 penalty for canceling this 18th month contract that I did not ask for and was not advised of.