Spectrum Reviews

Monday 6/29/2026. I have to say that our situation has been rough, having to move 2 times in 6 months because of electrical issues and bugs bigger than my dog, but Spectrum has been here to make sure we have our internet connection. A technician came out yesterday and had everything going, but I turned off a switch in the living room and suddenly the TV went off, so I called Spectrum, and they came right out.

I have been a Spectrum user for years and have witnessed this company get better and better with time; normally it’s the other way around. I have been working remotely for 6 years, and Spectrum internet has been very reliable and fast. I have had minimal issues throughout the years, and wouldn’t trust any other provider to deliver the internet that I rely on for work. I keep Verizon mobile hotspot for plan b access, but have very rarely had to use it for work. The professionalism and expertise of their agents is superb and you can tell that they put a lot into their customer service training. I highly recommend Spectrum for your internet needs.

An associate named Ty ** in Columbus Ga, on Macon Road. He was very helpful and hands-on. I was on the phone with a representative who was very unprofessional for a long time. Ty handled the situation with professionalism. I suffer from PTSD and was very irritated, but Ty knew how to handle the situation. Another customer commented on my situation, as did others. Ty helped us all. I would recommend Macon Road Spectrum to everyone I meet.

I spoke to the representative and told them what I needed and they were able to help get me connected with little effort. The product that I had I bought from Apple was the iPad Pro 1Tb which wasn’t sold by Spectrum. Even though I Colby from them they were able to set up for me with cellular service.

We always have a great experience with Spectrum. Went to the store today (walk in) and was met with a sincere greeting that we'd be attended to shortly. When the rep came over, they thanked us for being an 11-year customer and subsequently was able to find my husband a Wi-Fi enabled iPad quickly. From there, they added it to the account, and we were on our way within 30 mins. It was so easy and fast. It can be hard to shop with two little kids (5 and 4) and the rep was great. Anytime we call for an issue, we are always treated with respect, and our issues are resolved fast. Excellent service, outstanding experience.

Wow. They will not come out update equipment without charging 50 dollars. I pay 100 a month. Have bad equipment and they can't do anything about it...

Service was NEVER close to the speeds they advertised and sold me on. Their service was constantly out and/or buffering. I rate them a 1 because there is no option for 0 or -10. Their website has a tab to leave feedback that won't let you click on it. The number of calls you get when your bill is 1 minute beyond the due date is extremely aggressive (5 back-to-back calls in 5 mins) and good luck trying to cancel. They send you to retention center and put you on hold for 10 min and then offer you better rate. If you say no, they put you on hold again and come back after 10 mins and offer an even better rate. Another no gets you another 10-minute hold. More fun than a box of monkeys. After 37 minutes, I was able to get the final cancellation when they tell you they will continue to bill you until you return the equipment but won't help by providing you with an address to return it to. See image of speed test which is consistently poor. I pay for 600 gig.

Unfortunately, I need the internet to earn a living. Spectrum internet services are constantly down. Not only am I losing money by not being able to do my job, but I also have to pay them the same amount every month. Even when I can't use it. Very frustrating having to go through this constantly.

Spectrum mobile is the WORST. I would give it 0 stars if I could. They locked my phone and deactivated my phone number, both without ANY notice to me. I spent almost 4 hours trying to find out why the phone was locked and then when they said I would still be able to port the number to a new service, I found out when I got a pin from Spectrum for the phone number transfer that it didn't work because the number had been deactivated from the account. The customer service rep didn't even know that. WHAT A HUGE WASTE OF TIME. I ended up having to get a new number anyway.

Internet is constantly going out. Sometimes for hours and days. When it does, customers have to request a credit, (when Spectrum should be giving those automatically to all affected). Then, they will approve or deny, which is bs. If you try to call them, you have to go through 2 AI recordings which make it very difficult to get through to a real human. Sometimes when the internet comes back up, the tv will constantly start buffering. This company is not worth what we pay them and all I can say is, "BUYER BEWARE!" Spectrum is only interested in taking our money and giving us very shoddy service. They are useless and expect us to pay for that. I would give it negative stars if I could. My internet was down 36 hrs last week and it's been down this time so far for over 17 hours.