Intuit Payroll Reviews

They are awful, terrible. perhaps it's not the fault of individuals working there, but it's clear Quickbooks put very little effort and resources into it. The head doesn't know what the tail is doing and vice versa. If you have any issue, no matter how simple, be prepared to spend hours and hours over days and days with support, being redirected to higher and higher levels, and it NOT be handled at the end. Their trails of what has been done are extremely poor, and it's clear to save money they have an army of pawns with very little knowledge or power to do anything as a buffer.

I have been using QuickBooks Desktop Payroll for over 20 years with no issues. I had to switch to QuickBooks Online Payroll because my company file was too big and started glitching. This is a nightmare. My employees' year to date information is incorrect and they have been working on the correction for almost a month. It also deletes the amounts entered over and over again and I have to start over 3 to 4 times. Also, it keeps taking all of one employee's net pay and applying it to social security and won't let me change it. When I call tech support, I can only talk to a Tier 1 rep, most of which have obviously never used QuickBooks and just read from the help menu, which is never the answer to my issues.

Do not walk, run away from QuickBooks Payroll. They limit your ability to adjust anything, but then when a tiny issue arises, it becomes a huge issue because their staff is not trained or knowledgeable enough to fix the issue and make it worse. Every. Single. Time. You end up chatting or on a phone call for well over an hour almost every time. I have been waiting on an issue for sending an employee an invite for payroll to be resolved for almost a week now. Now it's payroll day and nothing has been resolved.

For 3 quarters now our Intuit state quarterly filings were rejected and I had to file them myself electronically directly through the state. I've chatted with Intuit support. I've called Intuit support. I've spent hours on this issue. They could never give me a reason for the state rejections but I also discovered it myself by contacting the state (of Oregon which is extremely helpful by the way). I've told Intuit over and over what the specific issue is. They can't have "subject wages" for paid leave when we have a sole proprietorship! Intuit support tells me they are referring to the technical team which will correct it but it's never done! They send me emails saying it's been done. But it hasn't. Once again, I need to file the report myself directly through the state system. I ask Intuit for a refund and they refuse. WHY ARE WE PAYING THEM? It would be comical if it wasn't so sad.

Quickbooks online payroll was fine until it wasn't. Issues started when they did not have the capability to document Roth 401K deductions and that caused a snowball of other issues, many still not resolved. Beyond frustrated. Requests to talk to supervisor or someone higher were not granted.

Kalia from Intuit lives in hurricane ravaged North Carolina took time out of her day to help me still dealing with mudslides and flooding. She was on the phone with me for 2hrs. Her expertise helped me finally get my paycheck stub after a year. If I was close to her I'd buy her a steak for lunch. Kalia you did it. Thank you. Please forward this to her. Thank you again. The app needed to be reset. You nailed it sister. You stay safe!! Mike ** Sarasota FL.

Inept payroll tax team. Client laid off all employees for good and Intuit payroll team failed to file final returns correctly creating a huge mess!! They were told to do this, failed to do so and client ended up needing to do all the work. Intuit refused to help fix their mistake. Unprofessional on all levels.

I have never written a negative review but feel compelled to share my experience and warn others about Intuit Payroll. Let me preface my remarks by saying the customer service representatives on the whole are great. The technicians and technical support specialists are horrible. Three quarters now I've requested a simple fix to a state quarterly report. Not one technician has been able to correct. I've spent at least 30 - 40 hours on this issue trying to work with the Intuit techs to no avail. I have hours and hours and hours invested on the phone and chat only to get disconnected at a critical point with no call back.

Intuit created their own greedy death spiral. After forcing you to upgrade every 3 years and get nothing improved with their software just so you can keep using payroll plus it goes up 10% minimum every year. Now the start of subscription. I'm done. We went with another payroll company and is half the price of intuit payroll and they actually have customer service!!! They even noticed that for some reason the withholdings were high for myself and I get another $200 a month in my paychecks. I'm done with them. 2020 Pro is the last version I have bought and I will be switching to some other accounting software. You can only squeeze so much blood out of a turnip.

I had used Quickbooks for the last 15 years. This last 18 months with their full service payroll has been horrific! I constantly get letters from payroll tax offices saying I (my full service Quickbooks payroll that I pay for) have not filed my taxes. I then have to go through sending the notices to Quickbooks to submit online. Then crickets. I hear nothing! OR I hear back 6 months later that it has been resolved. MY LAST STRAW: one of my high school student employees accidentally wrote the wrong social number (by a single digit) on one of her forms. I happened to accidentally use that one form when creating her account. When her W-2 was mailed out her dad called and said it was incorrect and it needed to be fixed.