Intuit Payroll

I had used Quickbooks for the last 15 years. This last 18 months with their full service payroll has been horrific! I constantly get letters from payroll tax offices saying I (my full service Quickbooks payroll that I pay for) have not filed my taxes. I then have to go through sending the notices to Quickbooks to submit online. Then crickets. I hear nothing! OR I hear back 6 months later that it has been resolved. MY LAST STRAW: one of my high school student employees accidentally wrote the wrong social number (by a single digit) on one of her forms. I happened to accidentally use that one form when creating her account. When her W-2 was mailed out her dad called and said it was incorrect and it needed to be fixed.

An absolutely horrifying experience with customer service. Payroll tax was not debited due to an error on their side. We were notified after 5 months and the only way to pay this was by wiring the money. We had to pay the wire fee due to Intuit's mistake and it took several phone calls and a ton of confusion. We were even threatened to have our account terminated DUE TO THEIR MISTAKE. The product is good but I would seriously consider alternatives due to this experience.

Quickbooks Payroll recently updated its software which caused the last two payrolls to be mapped incorrectly. Quickbooks engineers have been working on this glitch for over a week but have not been able to resolve my issue. I need someone in TIER 3 to contact me ASAP as what QB did is incorrect and possibly illegal.

Today I contacted customer support and was on with Pam for an hour in which she had me go through the steps to show her the errors I get when adding payroll for a client. When she was unable to figure it out she proceeded to tell me this cannot be done since the account is billed to the client (as a side note they always tell us something can't be done if they can't figure it out). She wasn't even aware that Intuit sent out a How to email and video back in Jan. Then refused to escalate the issue when asked. I had to share my screen and show her the email and linked video. It is not my job to teach the agents about the updates they should know about. It's beyond frustrating when ppl that should know how to do their job doesn't. Then Intuit makes it extremely difficult to escalate the issue on your own. Beware there are better accounting software out there. Remember you get what you pay for or not...

Our bookkeeper set us up on the payroll service to start the new year. She spent hours on the phone giving them the payroll information. Well they never paid the payroll taxes to the state or Feds. I owe thousands in penalties and interest. There is no accountability. They admit they mistake and refuse to do anything about it. Don't ever use them for payroll.

Our small business has used Intuit since 2019. We have had two major tax errors that have cost us thousands of dollars. These were both very clear errors on the part of Intuit. In both cases, we followed recommendations made by Intuit agents and supervisors that resulted in overpayments in our Federal and State Taxes. I made numerous calls and filed complaints but Intuit made no attempt at resolution. On the contrary, they put restrictions on our web access. It was a clear instance of being further punished for their errors. Intuit has a tax resolution department that essentially does nothing to resolve the mistakes they make. It was extremely frustrating and my business is continuing to try to recover from the error. We will be canceling our Intuit subscription and working with the IRS and State to resolve these overpayments.

I have done business with Intuit for many years and then there were big raises and no communication or should I say zero communications. I chose not to give this company a raise and called to stop my month to month subscription that had turned to a yearly subscription, It was to be a done deal after May. Everything canceled! No it was not and I tried hundreds of times to stop it to no avail. 7 months of them taking 109 dollars a month out of my account, my bank refused to stop paying and through hundreds of transfers and hang ups from the people at Intuit I had to close my account to stop the theft. You tell me what kind of company does that to small business? I would suggest anyone in small business get someone you can talk to. Intuit has screwed up my IRS deposits and continue to do so and they have not received a payroll since last April. Just spent 5 hours on the phone to get nowhere today 08/02/2022.

Our California corporate ID number was listed incorrectly in our payroll account when set up, so after our first payroll the CA tax authority threw an error and didn't accept the quarterly tax form. I had to call Intuit's (horrible) customer support and wait on hold with many incompetent support staff to simply correct the ID number in their system. This should have been something I could easily change myself in the portal, but no. Even their staff couldn't figure out how to change this simple number. Finally we fixed the number, and I said "now please resubmit the CA quarterly and year end tax forms to California now that the number is fixed" and I was told by a very condescending support person "oh sir the system will automatically do that". I had no option but to trust her and hang up.

I inadvertently didn't respond to an unusual email from Intuit and they dropped us from their payroll after several years of service and payment. They didn't even tell warn us or tell us it had happened. We tried to pay and get back on. We spent MANY hours on the phone with their horrendous customer service but it never got resolved. They didn't pay our mandatory payroll taxes. We had to switch to another company but we still got hit with large penalties for late payment of payroll taxes. It was a nightmare dealing with them and it should be illegal to mess up someone's tax payments like that. We are so relieved to be done with them. Our new company actually responds immediately to our calls and emails. What a relief to be done with Intuit forever.

Intuit did not provide a credit for a service canceled. Spoke with an agent on March 27 and now over a month, no credit has been applied. Confirmation that they have not approved has now been received by email. You would think the $20.00 is what is keeping them running. I do have 3 companies using this service. All will be moved to another service.