Intuit Payroll Reviews

I have called Intuit Payroll and Quickbooks several times to activate the new software and move the old Ein number to the new software, so far I have called 3 times and every time they confirm it is connected yet they charge me for the new year, proving to them the new key of the new purchase, also no usage been done. Not only they charged me for it twice, also the service was very Rude, after requesting the activation confirmation none was given, and the person kept putting us on hold without letting us know we are on hold, the protocol is terrible, support is below zero. Do yourself a favor and go with another software for your business, don't waste your time because you will get screwed by intuit.

Here we are 30 months after we cancelled our payroll services with Intuit and my wife was the one who caught the charge. Our bookkeeper never even caught it and just "assumed" it was a charge for Payroll services. The descriptor line simply states just that. Had it said "Intuit Payroll" our bookkeeper might have caught wind of this much sooner. We are now with Square Payroll and LOVE it. It is cheaper and has much better customer service and would have handled this situation better. My wife was present when I called and cancelled my payroll service (she was the one who dialed and handed me the phone actually).

Every since I received this card from job for direct deposit it has been a problem. They will not allow you to pay bills if address for bill doesnt match card, they also regulate what you can spend even if you tell them not to. I made a purchase and took it back the company refunded my money right away. And I have been waiting for days for my money to be put back on my card for a week and still have not received. When I call they tell me it could take 15 days even though the company released the money the same day I took item back. This company this card and their customer service reps are terrible along with the CSR supervisor.

No Support and costs more time than it saves. Using an online payroll service that provides a full turn key service to submit forms and pay bills, you're likely going to have questions for them about for example: what forms they submit, if the forms were submitted, when do they submit the forms, when and how are payments made, etc.... When I called support to ask these questions, which many would call basic questions, the support representatives are unable to answer them.

I had an account with Intuit Online (Paycycle) for 15 years. I was Very satisfied. I closed my business in 2018. The IRS contacted me in March 2020 and said they need a 940 form that I evidently forgot to filed. Intuit online (Paycycle) payroll services refuse to help me. I've contacted them twice already and they just give me the run around. I finally found a hard copy in my files. I want everyone to know that if you go with intuit (Paycycle) for your payroll services you need to be aware of this.

What a shame, a great payroll product that easily integrated with the rest of my QuickBooks software. I believe Microsoft bought them and wow, changes really came downhill. I spent way too much time on the phone yesterday with a fellow who barely speaks English, was rude in putting me down, and did not give me an answer. If I could find another payroll software that would integrate with my QB software, I would change. I am sure they know it is not out there and refuse to offer good customer service and a quality, tested product. No stars.

I left Intuit Payroll as a customer approximately six months ago due to terrible customer service, long wait times and ever increasing fees. I called yesterday and after being on the phone speaking to someone and on hold for over 1 hour, I was informed that Intuit had made a mistake and the mistake could not be resolved. I am so glad I switched Payroll companies - and pay half the price!

I've been with Intuit online payroll since its inception. It was a fantastic program. I think they sold the company. I can no longer speak to anyone in the United States. All of the service reps are in the Philippines. They made a change to their program without beta testing it... Finding another payroll program. Will probably go with Gusto or Square.

Intuit is the worst company in payroll. We only have 4 employees and they are charging $159.90 per month where we have only 3 locations. When I called for refund they refuse to refund me back. I can't believe you are stealing money from the small business who just have 4 employees. You have been stealing the money from couple of months. I asked your representative how to deactivate if anyone not working so you don't charge the money from us. They said, "If you do not have employee in other state, we don't charge for it." Still you charge for the state where employees were zero. Lying and stealing, you are doing both the things together.

Nothing but issues since moving to Quickbooks payroll. Our accounting department has had all information to Intuit 2 weeks before our first payroll was supposed to run. We were notified the day before payroll that the documents we provided were not correct. Why wait until the day before to review payroll documents? The day of payroll our contact went completely cold. Did not return calls, emails, etc. our consultant finally got through to a manager and spent 5 hours on the phone making sure that payroll would be done by the 5 PM deadline. We were notified at 4 PM that payroll would be fine and not to worry. The contact that went cold had the nerve to email back at 5 PM, that everything looked good in our system...he didn't work on our account at all throughout the day!

I don't even know where to start. It has been one disaster after another, with their software not working correctly, their support team being uneducated in their product, etc. Today I completed 7 HOURS of holding and support calls to them over the last 4 days. After being told my account was fine, then receiving and email that it was on Hold, then calling in and being told all was well, I get a letter that my account was suspended because they were unable to verify my information. To which I have faxed and emailed, and had the BANK fax, multiple time. I enter in my EIN and when I hit save, the system blanks it out, and says it's a required field. We did this over and over!!! I'm DONE!!!! What I can tell you other business owners, this is how you will go OUT OF BUSINESS. THEY ARE TERRIBLE. Not sure who to go to, I have a call with ADP, I pray they are better.

We recently transitioned from a paper based system to Quick Books payroll/Direct Deposit. Our first iteration has been a disaster. Confirmations were received about DD payments but QB didn't process the payments. There is an arbitrary limit set by Intuit but you don't know until after the DD is complete. Account spent days on the phone with Intuit. Still not fixed a week later. We sent paper checks to employees/contractors. We are exploring other options. Would NOT use QB to manage my shoelaces!

When preparing payroll - sometimes you have to "suspend" the process in the "middle" and return to finish at a later time - SAME DAY!! If you have adjusted the "pay date" to a Friday due to the "pay date" falling on the weekend, if you have to "suspend" processing for an hour or two, when you come back to complete the payroll, Quickbooks has CHANGED the pay date back to whatever weekend date it originally had when you started!!!! Frankly, this STINKS!

I have been using QuickBooks/Intuit since I started my business in April of this year. QuickBooks has been a fine software for my business, however, Intuit has been another story. The first issue occurred in October when I ran payroll, and they deducted the pay for one of my employees twice. Her pay was held for about 3 days, and then the correct amount was deposited into her account. The remaining was put back into my account. This was a problem, but it was resolved. The issue we incurred this month has been much more significant. Once again, my employees pay was drafted from my account twice. However, this time the issue has not been resolved.

I had a small business I had to close. After I closed with Intuit and closed my business checking account of which Intuit used to withdraw their exorbitant monthly fees, they continued to attempt to withdraw from my closed account. They next are threatening with exorbitant fees and will only allow you to wire transfer the money (which adds to the costs) to them. NO opportunity to write a check. Then they do not want to close your account so that they can continue to attempt to withdraw money out of your account so they can continue to charge you exorbitant fees and threaten with credit collection agencies. This company is a dishonest company. NEVER give them your banking information for any reason. DO NOT USE.

Customer for 30+ years, retired 8/31/19, cancelled service after retirement sometime in September. Needed to file last quarter 941 (due in Oct). All info was imputed while still a subscriber. Intuit made me reactivate my subscription just to print out out the 941 report and charged me a minimum $45. They also informed me I will have to reactivate my account again in January to print out W-2's. Even though payroll stopped at retirement. Evidently a long time loyal customer or any customer for that matter, deserves no consideration when closing down a business or retiring. Not even to just print out a form. Sounds a little greedy to me.

I am sorry to read all these posts when searching for QB Payroll today. I am a very well trained QB ProAdvisor - and it even happened to me because business owners are busy working and these systems are supposed to help us not cause more damage. I had penalties and late filings and over two years after cancellation, I am STILL getting bi-monthly payroll and payday reminders. It makes me very nervous about the security of my data there. Has anyone taken legal action against Intuit Payroll? All your messages are sadly familiar to me. There are better options, even on a budget.

I purchased the 2019 Payroll Subscription through Amazon as I have been doing for the past 5 years. I purchased the 2019 subscription 3 months ago and every month my payroll account is suspended or cancelled. I got an email from QuickBooks today advising me that my cancellation has been processed as I requested. No, I did not request a cancellation. Every month QuickBooks gives me a new service key to re-activate my subscription. The QuickBooks' representative told me today that Amazon is at fault for the subscription cancellations even though the cancellation notices come from QuickBooks. QuickBooks is really good at not taking responsibility for their product and giving their customer the runaround. I know... I have been dealing with QuickBooks for 20+ years.

I have been using Quickbooks for about 20 years. I recently (last 5 years) started using their payroll capability. This spring I decided to go with ePay for all my quarterly payroll taxes. To my dismay, I had entered the bank account number incorrectly so all of the payments were returned by the bank incurring penalties for each occurrence. It is hard to believe that QuickBooks makes you believe that everything has gone perfectly when they cannot do a simple inquiry to your account to verify it! This is the 21st century people! Like so many other services that we use today (internet, garbage collection, telephone) this company is now a monopoly that is able to get away with with abuse of its customers because there is no affordable yet viable alternative.

I have been a Intuit online payroll customer for the last 8 years. Own 4 separate businesses and 3 of them I signed up via Costco. Their Costco relationship ended last year. Received an email May 2019 about their fees changing in July 2019. The email stated that fees would be $24.00 for subscription and $2.00 per employee. I thought cool, the surcharge is going down from $28.00. What the email should have stated was that the per employee was going up to $4.00. More that doubling my payroll per employee. When I called support they didn't believe me. Had to upload a copy of the email. The next day I received a credit. And not on the business I called to complain about.

Today, I had the pleasure of experiencing the most appalling treatment I've ever received from the Supervisor of Intuit Full Service Payroll, Jessica **. In January, 2019, I attempted to sign up as a customer for Intuit Full Service Payroll. I hopped on a call to get on boarded and was informed by the sales agent that they would not be able to provide service for my Company due to the employees not living in the United States. No problem at all, I said, and moved on with my day. My Company does thousands of transactions a month, and I happened to notice, today, May 22, 2019, that buried in my financial statements I was billed for Intuit Full Service Payroll for the last few months.

I purchased QuickBooks with the payroll services that clearly was marked free payroll services for one employee upon purchase. I only have one active employee, this should work good for my extremely small business. Well once you input your bank account or credit card number you messed up big time. I was charged right away for a subscription fee of over $500 because I listed more than one but never activated the other. So I still have only one employee and never ran payroll on him through this software. Called the day I got the first charge and cancelled on the spot.

All info is correct, and Intuit will not send any notification emails about my paycheck anymore. I will have to use a different payroll service since Intuit doesn't care about fixing their email problems.

They are incompetent. It is mid-March and we have 5 states that have not been filled as well our our Federal 940 and Q4 941. Each email we send takes up to 21 days to get a response. In addition, our Texas Q4 report received several notices all of which were forwarded to the taxnoticeresolution email address. The response we got was, "We have made several attempts to reach out to the Texas Workforce Commission tax agent for additional information in order to research your tax notice and have been unsuccessful. You will now need to contact the Texas Workforce Commission tax agent listed on the notice, in order to resolve this discrepancy. Your case has been closed at this time." I then called them and the person listed on the notice picked up on the first ring. How is a resolution to "go do it yourself." They are a garbage company and I cannot wait to stop using them when our busy season comes to an end.

If you can avoid Intuit online payroll. All their customer reps are in the Philippines and you are lucky to get someone with bad English. Every issue with Intuit payroll takes 5 calls to correct with each lasting about an hour.

I really wish I had seen these reviews before switching to QuickBooks payroll. I have an issue that I have been trying to get resolved since beginning of January, which I need to get resolved in order to print W2s and 1099s and today is the 28th. I have called probably 7 times and each time I get a different rep, who doesn't know what is going on and who gives me different information. I've been promised since the beginning of January that this problem would be taken care of but it is still not. And, today, 3 days before the W2s and 1099s are due that they might not be able to fix the issue. I have spent hours on the phone with them over the last few weeks, an hour and 27 minutes just today. I do not have time for this. The representatives that I have talked to are not very knowledgeable and every rep has told me something different - one didn't know anything at all. This service is horrible and I am supposed to be part of some priority circle.

Every year I have problem after problem with this software. After the required upgrade to QB 2019 I called to activate the software. They had me on the phone for over 3 hours before finally getting it to work. Two week later when I went to run payroll again I had the same problem with 2 hours to activate the software. Now I am 4 weeks out and on the phone with support once again. Current call time is 35 minutes. I don't recommend the software to any company.

If you don't mind sitting on the phone with customer service to tell you the incorrect information so you have to do it again and again; then this is the product for you. I've used every kind of payroll service out there. ADP, Paychex, QuickBooks Desktop payroll module before the recession, ACS, Payroll Solutions, CFS, and tried and true federal forms without software. I have 10+ years of payroll experience. This is the worst product on the market. I highly recommend you outsource payroll to a local company you can email and call to get a knowledgeable person right away; not some know-nothing level-one tech with supervisors who only repeat the misinformation their tech did. I've never wasted so much of my time during one payroll season. I won't forget it, and I won't recommend this to anyone ever.

I purchased Quickbooks in August 2018. I purchased the Enhanced Payroll at the same time. I have done payroll since that time. On 21 January 2019 I received an update. All of a sudden the Quarterly forms for Federal and State showed up. Unfortunately this means that I did not file them for the 3rd quarter of 2018. Called and talked to tech support. The first person could not understand English. The supervisor finally understood that the forms are supposed to be in the program so that I know to file them and at what time. She consulted Tier 3. I was told that I had not updated the program or payroll service correctly and that no one else had this problem. Well I have automatic updates turned on in the program and before doing any payroll I check for updates on the payroll services.

I have been happy with QuickBooks Payroll until the last six months. The online payroll has been experiencing major glitches - especially 3rd quarter 2018 forms and taxes. Part of the service is to populate due taxes and forms. We depend on that service to submit our taxes and forms on time. I have called on this several times, spent many hours on the phone with them as to why they did not pay or populate the due items in the time frame it was due. It is has happened to several of my clients companies and not only is this unprofessional - but it reflects on me and the services that I offer. When they receive letters from the state and federal government in regard to late payments or non-submission of forms - then it is indeed embarrassing.

I have been using Intuit for 4 years now, and all the sudden they say that because we switched from Desktop to Online QB, we have to cancel our payroll and start all over again, Complete laziness on their part, they have been giving us instruction on how to transfer for the past 5 weeks...which we followed implicitly only to find out in the eleventh hour that we have to enroll again because they can't figure out how to transfer... BOGUS! Going to Paychex.com now.

Did you know? That the address field for W-2 forms downloaded from Intuit Payroll and mailed to employees is limited to 3 lines? That means that everybody who lives in an apartment will get their forms returned to the employer. I pay too much for such garbage. In addition, the web interface is very clunky 20th century and their paycheckrecords.com site will not let employees in to inspect their pay stubs if they do not include the www prefix in the URL. Wow. That is stunning in 2019. Support has been useless whether online or by phone. I have been repeatedly told that there is nothing they can do about my problem and once insisted I shouldn't want something that i can't have rather than saying that they would look into my suggestion. Time to look for a different service.

Had a NSF charge of $100.00, called in and was told my account did not have funds. Went to bank and money was available. Had to wire funds this morning and was told the hold would be removed, nothing.

Intuit is a bunch of thieves and liars. I have a client that they will not allow to have efile but yet they collect the fees every month. I have spent over 10 hours on the phone trying to get this resolved and every time I am told it has been "escalated" and will be resolved. 3.5 months later and it has not been. Supervisor Chris on the phone yesterday literally used the words "I promise this will be working by the start of business tomorrow." It is 11 am and I call in because it is still not working and am told 1-2 business days. HOW MANY TIMES HAVE I HEARD THAT?!?! I am sick of being lied to and pointless phone calls. They take your money and do not deliver service, which is thievery. DO NOT TRUST THIS COMPANY TO DO THE RIGHT THING AND FOLLOW THROUGH!!!

As a longtime user of Paycycle through QB, I was disappointed when they sold to Intuit. As the years have gone on, service has gotten steadily worse culminating in this last quarter when I can't even pay my Employment taxes. Oregon passed a transit tax which was figured incorrectly by intuit PR and come to find out I had to pay it myself! I had assumed that Intuit would send in electronically, since I had no notice to the contrary. Several months later I see a disclaimer that they don't e file this tax.

The service is getting poor and poor. Recently they just missed filing our tax form and instead, blame me that I forgot to file. They are now hiring people outside country in Indonesia to provide phone service. They are really rude. Anyway I decide to terminate their service.

Have been using QB and QB payroll since 2004 for multiple businesses. In 2018, Arizona changed the law and now entitles PT employees to accrue up to 24 hours of sick time pay per year. Although QB reps will provide how to set that up, IT DOES NOT WORK!!! I discovered in October, that I had overpaid one employee by 10 hours! (QB neglected to stop accruing her sick time hours after she got and used her 24 for the year). Upon learning this, I saw the same errors on multiple other employees and needless to say... I was HIGHLY agitated by this! I immediately called the QB center, and after a 2 hour conversation, found out that they already knew about the problem, and they were working on it. HOLY CRAP!!! How many out there have overpaid an employee and don’t even know it yet? And if that employee has already quit - there is no recourse for you to get your funds back!!!

If I could give no stars I would. I've been a faithful Intuit Online Payroll for Accountants user since 2012 when I opened my own company. I have processed literally thousands of payrolls for a variety of clients. In July 2018, Nevada stated they would no longer accept paper-filed UI forms. Given that Intuit filed all forms electronically, I didn't see a problem until I went to print the forms for my clients and discovered Intuit no longer prints the forms only the worksheet. Here "my client" have a worksheet. You can only imagine what the reaction of my clients were when I handed them a worksheet that specifically states "DO NOT FILE THIS WORKSHEET". No "Client Copy" or "Reference Copy". Nothing to indicate the form was filed or for that matter paid... They didn't need to change the code, the system worked perfectly.

I've been a long term client of Intuit's. Our payroll is a bit seasonal and in Q2 I had no payroll. At the beginning of Q3, the next quarter in which I had payroll, they added a form to my to do list telling me it is delinquent and cannot be filed online. It was delinquent when they added it to my to do list. When I contacted them, here was their response:

We are long time users of Quickbook Enterprise and also using Intuit Assisted Payroll Services for 5+ years. Our experience was very good so far but recently there was bug in software and they have deducted $16K in total more for Medicare taxes from employees accounts and we have raised the ticket/case for last 10 weeks and no resolution or answer. We are having very hard time communicating to our employees. Customer support folks are polite but have no clue to help. There is no way to get any answer. We are stuck and can't change the services in between too. Very painful experience.

They have screwed up now two tax payments, once was all W2 to state, would not supply letter to state explaining that they screwed up, horrible customer service. Now doing the same thing again with Oregon State Transit Taxes, they sent emails it was going to be fixed by 10/24/18, not fixed, no follow up, have to submit myself. Customer service useless again. Do not use, horrible product, horrible service.

I can't say anything good! I have had nothing but problems. The service is awful. Nothing works the way it is supposed to. Every time I call for help they give me another project. This system was supposed to save me time, not increase my time spent doing payroll by over 10 times. UGH. I have only had system for two weeks and I HATE it. I wish I could switch but don't want to cause more headaches for my staff! Save yourself and choose something else.

Paycycle.com was an excellent company with consistently prompt, accurate, hassle-free, and very friendly customer services on all payroll related manners - a FIVE STAR company for years. UNTIL 2009. Intuit acquired the company for $170 Million. Then all headed downhill. It eliminated all US support for Enhanced Services (which is what we have). After 9 years, our company of 9 is paying 70% more, with inaccessible customer service, absolutely no support in the US. It does feel though we are using an India based software. The most recent disaster was that Intuit failed to file our CT-941 (A State QUARTERLY return) that resulted in over $1000 penalty. A drastic departure from what it used to be. RUN, RUN, RUN!

They don't seem to care that their bad phone and online records service led to the penalties. I think this company is on the way out. Or it should be going away. "I'm sorry this happened to you," was all they could offer when it became clear that it was their fault. Not only did the they guide me through a process that would result in getting penalized for not paying taxes, but their automated system didn't catch the problem either. Everything looked great on my dashboard. All items in the "To Do" list were completed by the first of the year. Just wait six months and a notice from the California Franchise Tax board comes saying I owe about ten times more in penalties than original tax. I have no idea yet what the IRS penalties are going to be, but the word, "substantial" comes to mind. Another word comes to mind when considering Intuit's lack of caring, "unconscionable."

DO NOT USE THIS SERVICE! Intuit Payroll services partnered with Bank of America Small Business account holders. I cannot express the frustration of taxes being withdrawn from my business account and not paid; e-filings that 'didn't go through'; failure to contact me when e-filings didn't go through; blaming me for Intuit Payroll electronic failures. Payroll is outsourced and 'Intuit Representatives' are in the Philippines. These persons representing Intuit have a very bad command of the English language and, to date, still unable to 'fix the electronic and failure to pay taxes' my company experienced as a result of electronic failures.

The user interface is slow, keeps crashing and is limited in functionality. While the service reps try they have mislead me numerous times about what the product can or cannot track. Intuit changes features without letting users know so it is a surprise every time process payroll. Would never use again.

Logging on is an adventure in total annoyance and misdirection. And God forbid one tries to get any type of support after hours. If you have employees with direct deposit - forget this service! Because it might take you days to log in and thus you miss the deadline for these employees.

I have no access to anything. Nobody has knowledge. You have to call every time and wait on hold 1 hour. They don't give you access to anything. The info on file is incorrect. They won't correct it. You talk to people that act like robots reading off a script. Do yourself a favor and go to another payroll company. They get an F from me.

This is my issue with Intuit Payroll: I pay a considerable fee monthly for the service -- it's not cheap -- and once again, I cannot access my account because the site is "temporarily unavailable" due to technical difficulties -- again. I juggle several jobs, and I rely on the ability to process payroll online after-hours (late at night)... so, when I cannot do my job because the website is frequently undergoing maintenance, it infuriates me. Why am I paying for a service I cannot access at my convenience?!

This company, I have been using Intuit online for accountants for 1.5 years now. Within the last 6-8 months I have 2 separate tax issues caused by Intuit. I call to report this issue, customer service states they are aware of the issue yet they do not let the consumers know they have screwed up. I'm, right now, working on my 4th tax issue with Intuit. This current tax issue is regarding the 941 deposit scheduling. The other two tax issues, Intuit filed all of my client's unemployment quarterly forms wrong resulting in them having amend 2nd quarter and then file 3rd quarter. The next tax issue is with the Ohio School District tax withholding. Intuit, even though the employee is set up to withhold school district tax, is not withholding the money from paychecks.

My small employer had to drop Intuit payroll processing, since not once but twice our paychecks were mysteriously stalled, making us wait several additional days each time. Support is beyond trash, as well. STAY AWAY!

Stay away from this product at all costs. Chat and phone support takes FOREVER to respond. Entries will be made into your Quickbooks Ledger that no one can explain. You'll get bounced back and forth between Payroll and Quickbooks (one will transfer you to the other).

I like using Quickbooks Payroll. Maybe it's because we pay for assisted payroll and I have quick access to a real person when I have a problem. But the process is pretty intuitive from setting up customers and employees to getting everyone paid. If you can use a checkbook and operate Microsoft Windows, you can figure out this program.

Intuit QuickBooks payroll is a nightmare. Don’t ever use it. The service is TERRIBLE! If you encounter a problem processing payroll–and rest assured, you will–you will have to call its Manila connection, where you will have to endure a 20 minute wait on the phone before talking to someone who cannot assist you. And even if you reach someone in the States, you are forced to jump through hoops to try to get it resolved, if you are fortunate enough to get it resolved. I found the service AWFUL! And you cannot file a complaint because the customer service representatives refuse to give their last names, and, besides, you have no one to complain to. My grade for Intuit QuickBooks payroll? F-.

Intuit support could not fix the issue of an unauthorized charge being charged to my CC. I spent in excess of 5 hours on the phone with support, being bounce from dept to dept. To finally being told I needed to report my card stolen so the number would change and they could no longer charge to that card. Never give Intuit Payroll your CC.

I wish there was a negative star rating because it is probably the only thing Intuit payroll service is worthy of. The system isn’t difficult to use but there seems to be regular issues that arise requiring calls in to customer service. I have no issue with offshore support...except when they have absolutely no clue with the US system. I blame Intuit for terrible training. After extremely long hold times whenever you call, your frustration peaks because support has no clue and keeps repeating apparent script rather than listening and trying to understand. I’ve even had one hang up on me when I asked her to please stop talking and listen to what I was trying to explain. From the initial setup to numerous calls since, I’ve never had an issue resolved in one call. I’d switch to another service but since I’m using QuickBooks I’m fearful to use something not compatible. If you have the option, avoid Intuit Payroll!

Spoke with customer service for almost half an hour, explaining that taxes needed to be withdrawn from an employee's paycheck in April, just got W2s, it never happened. Now I'm stuck with hundreds in penalties. Steady decline in competence over the last two years. THEY JUST DON'T CARE.

I sold my business last February and told them to charge whatever fee and cost to close-out my account. They said it would be 2 weeks. I gave them 2 months before closing my business account. They charge to the close out and but me as bad payer with their risk department. They did not even charge me about it that they could not charge to the close-out. They would not talk to me till I will the money to the risk department with different name and business. I did paid it and they assured me that they would do the filing at year-end.

To reset my password to get in after I forgot it, I would have to know the net pay on my last paycheck. Need to bug accounting, since I can't get into this website to find it. Ridiculous. Social security number should be more than enough.

I started with Intuit when it was still Paycycle many years ago. In the last several years I have seen nothing but a steady decline in the product and HATE processing payroll with this program. The last two years the system just stopped withholding school district taxes from random employees. When I called customer service to inquire the customer service reps had no idea what school district withholding even was and offered no fix. As far as I know they still have not corrected the issue. I get periodic emails telling me they are working on it. It takes forever to move between screens. Often I get notices that the change I was trying to process was not saved and for the last several months I have received notices that I have tried to log in too many times and my account has been locked.

I had to change my business checking account due to theft of information. I have auto pay set up for my tax payments. The bank rejected one of my tax payments in error. I received notification from Intuit via email. I contacted Intuit to find out if they could reissue the rejected payment, and if not, would my end of year tax information be correct if I paid manually.

I have not been able to process my payroll without serious issues for over 6 weeks. The software is full of glitches, has severe latency problems and does not work. It takes 30 minutes or more to get anyone on the phone and they state there is no fix available and can't tell me when it will be fixed. The service and product have consistently gotten worse over time. I asked to speak with a manager and they can't offer any help. They told me they have no idea when it will be fixed and many customers are having the same problems. I need to spend 2 to 3 hours doing payroll weekly rather than about 15 minutes. This is the worst payroll company!

Two weeks ago I was unable to login in to my QB payroll account to process payroll. I contact Intuit and they confirmed there was an issue with QB for Mac and even they couldn't login. They provided a website suggestion for me to use when processing payroll. Payroll was quite a bit more process than normal due to having to review ALL employee files to enter tax filing data. So excuse me for believing I was due some credit towards my service since the product didn't work.

Stay away from Direct Deposit. I will keep you informed but to date I spoke with 4 representatives over 5 days all assuring me not to worry that funds were not debited to pay employees and employees would be paid on time. Then told it would be delayed until 10/2... 3 days later than scheduled so I advised employees. 10/2 I was told no pay until 10/4. Their support cannot communicate clearly and terribly inaccurate. Still they charged me $100 for out-of-normal payroll.

Unfortunate customer service: I've been a long standing user and proponent of QuickBooks and Intuit Online Payroll. I started my account when a company called Paycycle owned the site. Unfortunately, they eventually sold out to Intuit and now their brand name is Intuit Online Payroll. In the beginning, Paycycle was outstanding. Their customer service made you feel as though they really cared for you as a client. I run a small accounting firm and found that its ease of use and integration with QuickBooks made it perfect for my size office with our smaller client base. There were instances where a problem was found in their system and they, without my asking, offered me a full month's credit on my account which at the time was just over $300 per month. At this point, we've grown a bit and my monthly access fees are approximately $430.

In September of last year a temp employee signed our business up for Quickbooks payroll without the company knowing about it used the owner's name and credit card. Just discovered this today and I made several attempts to cancel the payroll subscription that we do not need. The policy at Quickbooks is that they won't do anything unless they speak to the owner. I am the manager here and have complete authority to act on behalf of the business. Even knowing all the private data on the account no one would help or even transfer me to a supervisor.

I had an account for 2 years with Intuit. Due to being hacked on the business account I had to close my account and open another one. I gave Intuit my new account information the same day. The day before they paid my payroll. Less than a week later I get a phone call that if I don't wire money that my bill will go into collections. I called Intuit and said due to medical reasons that I was not able to go to the bank and wire money. They treated me like a criminal saying that if I don't wire the money that the bill go into collections. I asked them if I could pay by check or debit card or if they could use my new card on file and all answers were denied. When I asked to speak to someone higher I was told that there was no one higher. UNBELIEVABLE I am practically begging them to take my money in any other way than wiring it and being threatened that if I don't wire the money that it will go into collection.

I've been using Intuit Online Payroll since it was PayCycle and it's just gotten worse over time. The interface is bare bones and not user-friendly at all, when you try to click on the "Help" button it says "file not found", and if you want to look up any reports they are hidden under a confusing tree of sub-menus that never seem to get you to the right place. I'm often receiving notices from the IRS that my taxes were miscalculated so I think there's some wrong with the way they are calculating things. The final straw was when I tried to switch to Payroll through Costco, as I believed it would save me money, but during the signup process I found out it would actually be more expensive once the trial period was over.

I have been an accountant for 30 years, and have used every payroll system on the planet... With the exception of IOP, which my new client used. The most unprofessional, unethical, uncooperative and non-functioning system ever. Their early withdrawal of funds cause a multitude of banking nightmares, their customer support is not helpful, not knowledgeable and even the phone connection is ridiculously bad. Never did get the interface with Quickbooks (another INTUIT PRODUCT!) to work, and half the time even the login page doesn't work. If I had the time I'd sue the company, switching to ADP today.

ALERT: On behalf of my employer, I have had nothing but issues with this company taking money out of the bank account for payroll. I have called multiple times and have spent HOURS on the phone with these people most recently 3/9/17 speaking with Jason and Joseph, confirming my call was being recorded so there is verification that no more withdrawals were authorized!!! Sure enough today an additional $334.59 is pending to be taken out! I will be contacting our attorney and the NJ Department of banking and Insurance to file a complaint.

Intuit online payroll is the worse service ever. Do yourself a favor. Stay away from this service. I cancelled my subscription with them months ago and they are still charging my account. Called every month for the same issue. They gave me a cancellation number, several times. However, they are still charging me. Closed the business account because of this issue, and believe it or not, they charged my personal account. When calling them with the same issues, over and over again, the customer service has no idea what they are doing. Saying that, I can't stand this company.

It is such a disaster that it's actually making me write it down! Every time I want to access my account - I cannot. Trying to reset password/username - I cannot, it is a loop, constantly driving me to the same point. And when finally I find a way out it says 'server error'. 'Select an option' it says - there are no options!!! Submit a feedback - there was an error, try later! Seriously?! I cannot even submit a feedback of your horrible site because feedback is NOT WORKING!!! There is no way out! You have code errors all over the site!! I feel like it's a joke....

The basic service is adequate but heaven forbid you have a problem. You are then forced to call customer service which is based in the Philippines. The agents speak english, but don't really understand english so it's like talking to a wall. There's just no way to solve a problem with these agents. On top of that, they refuse to transfer you to a supervisor or US based agent. It a joke and complete waste to time. I am canceling my account and moving on the a service with US customer service agents. Do yourself a favor and avoid Intuit Online Payroll like the plague.

This site is one of the worst I have ever used. Every time I log in to see my paycheck, and my company refuses to hand out paper pay stubs, I get an error message saying something goes wrong. This is pathetic and I will refuse to work with Intuit ever again as soon as I leave this job. Every time I log in there is a new gimmick I must go through in order to access my account, which still ends in the error message. This greatly shakes my confidence in this company and makes me wonder if all these "security precautions" aren't actually set up to steal my identity.

Through google, I was able to find an email for the corporate office. They were extremely helpful and responded immediately. They fixed the issue in a very prompt professional manner. Now that I have their contact info, I feel totally comfortable staying with them for all our payroll needs.

This is by far the worst payroll service I have ever used, their Tech Support Team is in the Philippines and they barely even speak English. The Online Payroll Service has been down for two days with no resolution time in site. I have two companies on this service and they told me to go to paycheckcity.com and hand calculate each of my 50 employee's paychecks. If we were using Paychex or ADP they would do this for us. Instead they are asking that I pull each employee file and enter them as if they were a brand new employee just to calculate their paychecks. This is so wrong, we need to switch services!!!

Twice in the last 45 days I could not get on Intuit payroll because of so called updates. Why would you do updates during the day when businesses need to access this site for payroll? Qb online notifies you when update will take place because it's planned which makes this sound like it's more than an update... Maybe their security has been improvised? So mad! They have officially lost my business.

We are an accounting firm that uses QuickBooks for our payroll service. We are really not happy with the service we get from Intuit. Not only do they charge for every single little thing, but their customer service has declined. We have one client who uses direct deposit for 2 employees and we've had nothing but problems with Intuit. For months everything was OK but then the payroll got submitted to the wrong bank. That was our problem, but QuickBooks charged a hefty fee for this as well as made it difficult and time consuming to lift a resulting hold on our account. I talked to 3 different foreign customer service people who could not help me, and I finally had to demand to speak to risk management. Risk management helped me but this took me all day to resolve. As a small accounting firm, this really hurts us in many ways as we lose time, money, and then have to answer to our clients when they are upset.

The absolutely worst payroll experience ever. Lost all of our payroll information. Customer Support is useless. The level of incompetence is unbelievable! I will be going back to ADP next month.

I purchased QuickBooks payroll service and it has taken me 4 phone calls to get just one employee's check deposited. And my employee just told me that no, it has not been deposited even after I JUST got off the phone and they went through everything and assured me that yes, this time, it was deposited. I checked with my employee and the account number they made me change it to and said was the right one was not. So four days later and hours and hours of phone calls the problem is still not solved. And my hard working employee is not paid and has no paycheck for the 4th of July weekend. Frustrating beyond words.

Intuit really thinks that they make the world spin. Their support center is terrible. Their product has loops in them after you purchase them that will NOT let you do your State Taxes or will NOT let you install properly. Best part is that I will NOT be paying for the software from this year onwards, since I will just buy it and share it with many others in the family and gain the money back from the sharing. It is the ONLY way to combat these bozos who give POOR support, write BAD code and then HANG up on people when you call the support centers (saying Oops). You call the next agent, and they give LIP SERVICE.

I have been with Intuit since they switched from Quicken. Over the last 3-4 years I have seen a major decrease in customer service, they no longer will support pro advisors unless you go through their certifications, you get the crappiest support from the Philippines and let me tell you about the nightmares they have created. They have screwed three of my QB files up and ended up in the support in Portland to fix. They had a major problem trying to find out what occurred. All you hear is how sorry they are, but of course are they fixing anything? NO... Why do that? Instead they prefer to treat you like crap. After over 20 years of being with them I have been switching my companies over to another software and once I get my last customer over I am going to sing, dance and be merry that I can finally be out from underneath the claws of Intuit.

Intuit Payroll has the worst support!! We have a home care business and use a wonderful software for all of our client and caregiver info. We use Quickbooks with Intuit Payroll (with our software interface) and it is a nightmare! When the interface works, it's fine but when it doesn't there is absolutely no one who knows anything. I have been on the phone for the past 45 minutes with 3 different "payroll specialists" yet no one know seems to know anything. It is so frustrating!!!

We have been QuickBooks for Mac payroll users for over 10 years, and twice the program denied access to our payroll account. The first time 1/31/16 it took us six (6) weeks to correct the problem and we lost the ability to process weekly payroll and quarterly government required reports. The second time was yesterday 4/7/16. I'm done with this. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE TOTALLY INCOMPETENT.

We had a very similar experience to the guy who reviewed on 1/13/16. My wife had to change her email address but due to what Intuit said was new security software, they were unable to do the change, although they would never admit it. Since we no longer have the old email account, we had no way to access our Intuit account. We contacted Intuit on 5 separate occasions and were given case numbers (different each time) and asked to provide all kinds of identifying data from Articles of Incorporation to a Marriage license.

When Intuit purchased former company in 2012, our company's first 941 form wasn't submitted successfully to IRS despite my state form DE 6 went through same day with submitting. The company didn't inform us that the form failed to submit. When we uploaded IRS notice requesting the reporting, all Intuit did was archive again, never inform us to hand-file hard copy despite several later attempts to ask them to refile. Customer service have never mentioned about the hard copy file. 3 years later, IRS assesses the penalty. Again, going back to the company was no help. We've got the run around explanation which made no sense, and finally was told that we should refile ourself and pay the penalty. That was totally irresponsible for a reputable company to mistreat customer and wash hand of any incurred penalty due to their mistake!!

I have experienced many issues with this company regarding account access, employee direct deposit, multiple errors across all platforms related to their payroll services. Quite possibly the worst payroll services company I have ever experienced. They fail to meet even the simplest of service like transferring a phone call. It would be a HUGE mistake to trust this company to manage your $. Save yourself WEEKS of stress and pain and look elsewhere for your payroll needs. I made the mistake of using Intuit for my payroll in 2014 & 2015, and at first they were ok, no major issues just tons of little annoying quirks to work out, but then bring in 2015 and the annoying quirks elevated to complete failure. Not sure what happened to this company in 2015, but they should try to refocus by making a list of every active employee and then firing everyone on this list.

I tried to set up an Intuit account for mobile payments for a newly formed nonprofit. They not only turned us down, but a week later, they cancelled my personal Intuit account. After reading the plethora of complaints, I feel fortunate that neither I nor the nonprofit agency I work for are with them anymore. Based on complaints I've read, their customer service is, at best uncaring and at worst, inept. Dodged that bullet!

They changed the security requirements without notification. I went to run payroll, but couldn't log in any longer. After hours on the phone trying to sort this out, I finally had to manually run my payroll in order to get it out on time. They still charged me for the payroll service, even though I wasn't able to use it. I went to run payroll 3 days in advance so I could get in and catch up the data and run payroll. After hours on the phone, being disconnected 3 times I finally have given up. Here's the kicker, they won't let you cancel your account without logging in!!! Are you kidding me? This is absurd. I've contacted my credit card company to reverse charges. Now I just want Intuit to quit wasting my time.

Today, I spent about 45 minutes on the phone with Lee - who I believe was an outsourced customer service rep - at Intuit's payroll department, trying to get the direct deposit of my paycheck to go through like it typically does every other Friday. Normally, I would have received it at 12:00a.m. today (Friday) but this time our bookkeeper didn't transmit payroll until 5:23 a.m. (PT) on Wednesday, December 9, 2015. So now according their rules (2 business days), I will not get paid until Monday 12/14 - which is 5 REAL days later. She has done this before, and so far I haven't had a problem. However, now we do. At issue here is what the benefit is, if any, the customer is really getting out of Intuit's direct deposit payroll service. My employer is on the opposite side of the city but could have written, mailed, adjusted her books, etc, and made her employee a little happier in the time Intuit is "processing" a simple electronic transfer.

My husband's small engineering business ordered payroll checks from Intuit. One month later we received another batch of checks that were not order. And the checks were numbered the same as the original batch of checks and thus were useless. We refused to pay for the 2nd batch that we never ordered and were useless. We even agreed if they renumber them we would pay. Now we have a collection agency harassing us at home.

Have been doing business with Intuit and am using their online version of payroll and QuickBooks for 5 years now. We recently had a problem due to their error of issuing one of our employees three identical pay checks via direct deposit. By the time that we found out about their error it was too late to cancel anything on their end and their CSR instructed us to stop payment two of the checks with our bank. As instructed we did stop payment on two of the checks (at our cost of $35 each or $70 total). After we did so, Intuit put our account on suspension unless we paid them the payroll fees plus a $100 penalty! Intuit then blocked our access to both QB and payroll online!! After five plus hours on the phone and speaking to eleven (yes that's 11) different CSR's they finally waived the fee. In total, my bookkeeper spent 14 hours to clear up their mistake!!!

I have a mac so I was forced into Intuit Online Payroll since QuickBooks Payroll is not supported for mac. I have used QuickBooks Payroll for years without any major complaints. I got a few good months out of them before the security upgrade and immediately couldn't access my account. They of course timed the upgrade right before monthly federal filings are due for payroll taxes, which is absolutely brilliant. I still cannot access my account at all after a week and a half and repeated emails telling me they fixed my problem. I spend hours on the phone with them essentially beta testing the product they already launched for them.

On October 28, 2015, I contacted Intuit customer service due to a "Login" issue. I assumed it was a simple fix, since I was logging in from a different desktop computer. I also thought that I may have forgotten my password because I repeatedly received a message that my password or email was incorrect. When I attempted to reset through the "forgot password" link, I received a message stating that my email address was not recognized. Keep in mind, I received an email from Intuit that very morning reminding me to run payroll.

Intuit online payroll has worked OK for a year with some issues like not sending forms with payments, signing in. The program is a great idea but when they beefed up security I couldn't get in to do my payroll, it's going on 5 hrs now. All this is doing is making the people that are paying for this service frustrated. I know I'm not the only one having this problem because I am currently on hold and the call times say that they are unusually high. 30 minutes+ on hold is too long. As soon as I can get my payroll done today I will be looking for a new payroll system. I am not one to complain at all. In fact this is my first formal complaint and I am 40. I realize that identity theft is on the rise but come on it's just payroll.

There are too many complaints to list them all, it's quite sad actually. Let's see, exorbitant yearly "support" fees. Issues that have lingered since 2008 with simple functionality. Unintuitive interface. Inability to appropriately tie transactions together. Online banking glitches. Online banking connector (merchant) fees (19.95+ per month). Nasty proprietary form creation interface. General program glitches (for instance, right now, there is a reminder stating "online banking transactions ready to send"), however, there are no transactions ready to send [pathetic]). Problems with payroll processing and workers comp integration. Problems with hard coded payroll liabilities tying with actual transactions. That's the short list.

In a nutshell. Intuit is raiding my bank account on a monthly basis for non-existent Payroll Services... period. I cancelled the service in July of 2015. No problems in August. No debits in August. Suddenly on September 1st, a debit from Intuit! My wife and I tried for many hours to resolve this with them. Their response was "Well, we do not have any record of an existing account, therefore, we cannot help you! As far as the debits on your bank account, you will have to take that up with your bank!"

I cannot comment on the actual payroll product, as Intuit was never able to actually complete the setup process. I am a consultant that works with small to medium sized companies on strategy, finance, and operations, including systems implementation. Here are some facts for the client I was working with that inspired this review: $4 MM annual revenues, K-8 charter school, ~70 employees, standard employee benefits plans (health, dental, life, ST/LT), pension contributions to state retirement plan for all full-time employees.

Terrible and misleading website. It is never clear whether they submit tax forms for you. Only find out when the state tax authority complains they never got them.

I had a payroll amount that was entered in error for an employee. I called Intuit right away and I was told that payroll was in the loop to be paid and that I could stop the deposit with my bank. I did what I was instructed to do and I received an email five days later from Intuit saying that they paid it and could not get the funds from my bank. They told me I owed them the amount that was sent in error because they paid the employee. They also told me that I owed $50 additional dollars for NSF fees!

I have had nothing but trouble with Intuit using the Mac version. I could manually prepare my payroll and reports much faster than through their version. The Windows payroll version is very user friendly. Through the Mac process, I overpaid the tax liability and now have to go through the process with the IRS. Have had trouble exporting checks, misc forms etc. which resulted in duplication.

I have had to reset my password every time I try to login to payroll records. Before now I assumed I was being careless or forgetful but now it is obvious (after being very meticulous and writing down all information) that there is simply an issue with their system when you try to log on! 30% of the time when I am successful it tells me there are no records to show. VERY frustrating!

Save yourself the headache and the time and go with Zen payroll! They are a dream!! After starting the 30 day trial with Intuit payroll I spent 3 hours on the phone with them over 2 weeks trying just to run payroll (on hold, "let me transfer you", "for some reason I can't find your account", etc etc. ) to no avail, that's right... After all that, still no payroll. So I cancelled my subscription before it started spending another 45 min on the phone to do that.

Last May 28th I purchased the enhanced payroll option for one year of service. On my bill it says that the future recurring charge would be $280. But I just got an email saying it would be $390 plus taxes and that my renewal date is now May 5th. I called their customer service to let them know that the renewal date is off and so is the amount to be billed. Got absolutely nowhere with the person I was talking to. So discourage, I cancelled my subscription altogether. Every year, since 2004, when I first became a customer with Intuit, I have had problems with the amount that they charge me or some other complaint. It's always a fight, and I'm so sick and tired of feeling ripped off. Worse part, I will have to call and renew because they have you over a barrel, so to speak.

Starting Jan. 1, Intuit Payroll was inaccessible. I needed to fill out a state form to do payroll, but the form would not submit. I needed to pay my employees, so I switched payroll services. I then tried to cancel. My e-mails and web form requests were ignored. I called to cancel and waited for 15 minutes before someone at Intuit picked up. They told me I needed to speak with someone else, and I had to hold 45 more minutes. This person told me she would cancel my account in a few days. A month later, and my account is still not canceled. I am on hold again.

We just have 4 employees and I am very capable to do the payroll manually. I think it's not fair that they charge enough for the software and also try to force us to pay more for something I don't need.

Intuit Sr Management should be ashamed, farm all questions to non-qualified personnel in Malaysia who sound like they are literally sitting on top of each other. Hold time are horrendous and the people on the line do not know what they are doing. I have spent hours (literally) trying to make an extra payment to my 2014 IRA before my tax planning meeting and the way Intuit has this set up over there is such a mess.

It is terrible being passed around from person to person. I finally got through and cancelled this in Dec of 2014. They keep debiting my account. I don't use it. I cancelled it. Now nobody will pick up the phone!

Intuit debited my employees' paychecks for up to 15% of the check without notice and in error. It took many calls and an enormous amount of hours before Intuit finally returned the funds to the employees a full month after erroneously debiting their checks. Three months later I am still trying to get my business tax filings straightened out. Stay away from Intuit.

By far the largest software disaster of the century!! Customer service is non-existent in spite of a pricey support contract. I've spent 3 Full Months on the phone with calls that last 2 to 3:50 hours without any of the issues that Intuit created ever being resolved. The agents are rude to the point of obnoxious. The so-called "techs" are overseas and are impossible to communicate to and are only capable of responding with the pre-printed script they are provide. I've been told the EXACT SAME THING every time I've called in EXACTLY the same words as the idiots I'm connected to, unable to think or process a problem, only recite what they are told via computerized scripts.

I ran six months of payroll with this company. Never again. We had only four employees, but three states. The experience was so terrible that I am still emotional about it.

I started a trial payroll service with Intuit only to find out they are really not Mac friendly even though they have the program for Mac users. I wasn't able to even complete my company set up. I cancelled the service 2 weeks after I started the trial. 2 weeks later my credit card was billed for payroll services. I called thinking this would be a quick fix, they would be able to see that I had cancelled before ever setting up my company or running a payroll. After all, I had emails stating that my service was cancelled from them. I spent 3 hours on the phone, being placed on hold, transferred 6 different times. After that amount of time, they still could not tell me that my account would be credited the charged amount. I finally decided it would be easier to go through my credit card company and dispute the charge. For a company that is responsible for filing your payroll taxes, they seem to be very unorganized and unable to help with a simple matter.

I recently renewed my support contract for Payroll. Shortly after that, the phone numbers changed. Now instead of asking, they take control of my computer and within a couple of minutes, found errors and wanted to charge hundreds of dollars to fix. When I renewed my contract, I was told it was free like it was last year. I ended up paying $129 to get 2015 downloaded which was supposed to be free with contract. I was told I had to sign a contract that didn't have any costs or info before he would fix my problem. He then said he would remove 2015 if I didn't sign, which he tried. He now has all of my credit card info and I don't dare go back.

I just received a letter from the IRS stating that I owe a 10% penalty on my last payroll tax filing. The Intuit Payroll I ran via QuickBooks told me the payment was due on October 29, but according to IRS rules, it was due August 15. The penalty is a result of sending the payment 68 days late.

Intuit changed their software and we can not process our IRS payroll report. Online for 2 hours. Not resolved. Tax return due in 2 days and their resolution was go to IRS.com, print and file our form! QB has been doing our payroll, returns for 4 years and we have no idea how to get the numbers to complete. What a $ JOKE! Now we have to pay our CPA to see where we are at. USE ADP....

Intuit Payroll has horrible customer service. After speaking with a representative, Mary ** for almost two hours she hung up on me without any resolution and did not bother to call me back after. I then had to call and speak to a supervisor, Mel ** to get my issue resolved. I am currently on hold and still don't know if they can resolve my issue. Horrible customer service, complete disregard for their clients' time. I would not recommend intuit payroll for anyone.

Intuit boasts "one click" exporting. I used it for years and was happy. Until I upgraded earlier this year to Windows 7. They said there is an issue with exporting to Quicken. And STILL after AT LEAST 7 months, they have NOT gotten the problem solved. Thousand of people have an issue with this! What was once ONE click is now about 10. When you have 10 clicks, you have more chance of error which it finally caught me and now I have a problem that I can't correct with my Quicken. I am looking for a better company!

By far this is the worst system I've ever encountered! Their online full service payroll product locks up and then calling in I have to call in (30 minutes hold time) then the CSR has the same lockup issues. I've discussed the issue several times with Intuit but they tell me it's my browser even though their own people experience the same problem and I tries using the system on three difference PCs. Time to switch!

We had been pleased with the Intuit Online Payroll and customer service from April 1, 2014 until September 2, 2014 (last Tuesday). On that day, I logged into the payroll system and was backing out of a report when the program locked up and then kicked me out. I attempted to log in several times, at different intervals during the day, and the system would not allow me in. At that time it was giving me an error message that I had the wrong id and /or password. I called Intuit Online Payroll help line and established a new password for the account. So, upon re-establishing a new password, I was able to get through the portal only to get an error message "No Company Could Be Found". The "link between our portal and the cloud based data was broken."

I am a small business owner, doing payroll and bookkeeping for 48 clients. The new client I tried to set up for direct deposit gave an incorrect bank account number. The attempt to get Intuit payroll to change the number to the correct one has been a dismal failure to say the least. I have spent nearly 2 hours on 2 separate phone calls with agents to try to change the account number. I filled in and had the client sign the first bank change form requested by Intuit. Then they emailed me that the client was not the Principal on the account, and that I had to sign the form. Even though I explained several times that I am not authorized to sign on his bank account, they persisted.

We do payroll twice a month. Once for salaries and once for commissions. When we do salaries, it calculates the FIT correctly. When we do commissions, some months it calculates the FIT and withholds it and some months it does not. QuickBooks payroll wants me to pay the $190.00 for a subscription to fix their problem. We are looking into another complete accounting system. Their one solution is to switch to the desktop version.

We are an accounting firm and have used QuickBooks for almost all of our clients bookkeeping and payroll needs. However, I cannot suggest that anyone use the online version of QuickBooks as it is very unreliable especially if using the payroll functions. We have missed our clients payroll last week because of a technical problem and it has been almost a week now and the system is still not fixed. The quarterly payroll reports are due at the end of the month and I still can't get into the payroll module to process. I have been on the phone for at least 6 hours and still cannot get it resolved!!!

We have had QuickBooks online payroll since January 2014 and have found it to be the most bug-riddled software in my 28+ years in business. We have to do our payroll days ahead of the deadline because it's likely there will be a problem when we do payroll. The system crashes if you enter more than 7 employees at a time to pay, so you have to keep saving after 3 or 4 and re-enter which triples the time to do this. We started payroll one morning to find out we couldn't enter anything because of a system update that invalidated all our stuff, so we had to do a "work around" so our employees could get paid.

My wife and I own a small booking and tax preparation business. We do payroll for a small business. We were talked into upgrading our Quick Books to include payroll. We paid for the upgrade, paid for the paychecks and then had issues. First, they did not link their checks to our account. Employees could not cash theirs checks. Then, on the new checks, they dropped the zeros from our account number. They sent us new checks with the zeros but dropped another number. Don't get me wrong, Intuit has some of the best customer service I've ever dealt with but someone needs to be double checking their work. If this new set of checks is incorrect, I will take my business (accounting and payroll) elsewhere.

Been using the software for the last 3 months and have called company to complain every two weeks because the software crashes and does not do as promised. Each time I have been told the issue was escalated to engineering, but to date we are still having same problem. Have spent several times 2+ hours on phone with customer service without issue resolved. One time we spent 2+ hours with customer service doing a work around because they made some software changes without notice that caused our whole payroll not to work.

They sell you a product from Office Max that states it is a payroll service. They nowhere state that there is an additional charge of $2.00 per paycheck written. The person on the phone said that he could not give me a price until he had a credit card to process the account.

I closed my business on October 14, 2013. I contacted Intuit by e-mail and told them to close my account; however, they keep taking money out of my account on a monthly basis. I tried closing my business checking account and found out that I couldn't because they have been taking money out of my account - October, November, December and January. I talked to someone on December 23rd and they said they closed my account, but they still took money out on January 2nd. I have now accrued almost $170 in fees in my checking account. My business is closed and I have no money to replace this money.

I went online to do payroll and was notified my account had become inactive. I was told to renew my subscription, I had to provide a credit card. I renewed my prescription. Today, the following business day, I have discovered through my bank that Intuit has charged two separate amounts (double the amount quoted) to renew my account. So far today I have been on hold for over 45 min spoken with two reps, and told they have the right to hold my account for double the amount of purchase for up to two working days/48 hours. So in short, I paid $375 for a service and they have charged me twice at $375 and say this is normal practice and that it's up to me to contact my bank to release the additional fees earlier than 48 hours. Who has time for this?

We were told by Intuit to upgrade our QB Premier 2010 to QB Pro 2013 with Enhanced Payroll. We purchased the software and installed it. The first time I went to do payroll, a Pop-Up said we had exceeded our Employee limit. I called Intuit and asked the to explain why we were not able to do a simple task of paying the same amount of employees from QB 2013 as we were when we had QB 2010. The reply was "Oh. The new software has a limit of 3 employees. If you have more than 3 employees, you have to purchase an unlimited package for $100.00 plus tax." I asked them to point out the place of the packaging that shows the limit to employees for payroll. She actually put me on hold for over 10 minutes. She returned to the line and told me she checked with her supervisors. It should be printed on the packaging somewhere and I would need to purchase the Unlimited package. I am TOTALLY frustrated! There is ALWAYS a financial catch to Intuit software.

We have been with Intuit for 5-6 years and have discovered they may not have filed W-2s for us as a part of their payroll services. Now they are denying that they ever were responsible for the W-2 filing. So now are the notices from the IRS... These fools are ** and then some.

I have been a loyal customer with Intuit QuickBooks for over 8 years. I just closed my business September 2013. I contacted Intuit to cancel my payroll subscription. No one informed me that my software was not updated so that I can finish closing out my business. I can not do my FUTA for the 2013 payroll year because the FUTA report is showing 2012. The message comes up saying it must be updated. I just called Intuit to get an update and guess what, I have to pay!!!!!!! I will never use Intuit again. Crooks!

I am an S Corp and since I am the only employee, I thought Intuit would be a good alternative for me. Inexpensive and I handle it all online. WHAT A MISTAKE. 4 months in and they still have not sent in my state taxes because of various issues that they have not been able to explain to me. When I click "pay taxes", it says they are being paid. Then a week later, I get an email that there was a problem. When I call Intuit, it is a call center in India and they punch in your question to their system and give you auto answers. If you try and click on "chat", it does not work. Needless to say, I have cancelled my service. My state taxes are late and I have fees to pay. I do not recommend Intuit. What a nightmare it must be if you have employees.

Funds were transferred to the account used for payroll taxes but must have been late as 1 of the payments was not paid (probably our fault not doing the transfer earlier). However, our payroll account was put on hold. Intuit did not resubmit as email stated. I called customer service 3 times, put on hold for 30 minutes, tried chat (3 sites to get one to work) and was told do not contact chat and read email. They could do nothing. Finally made contact with a live person and had to wire funds to unblock payroll account and they would "try" to resolve within 2-3 days so we can do this week’s payroll. Worst service in the world. Would not recommend to an enemy.

I purchased this program at Best Buy Moline, IL in Feb. I purchased program and it wasn't what I thought it was. The package said I could return within 90 days. I sent it back in March with receipt. To this day with many phone calls and them disconnecting my call, to being put on hold, I have not received a refund for $320.00 nor do I have a product. BUYER BEWARE THIS COMPANY (INTUIT). It is a scam. Next, they will tell me it is over the 90-day refund policy!!!!!

Intuit discontinued its Direct Deposit Debit Card Program and told customers that they would receive refunds for their remaining balances in a timely manner. The first time I called to check on this, I was told by the Customer Service representative that I would get my check within two weeks. That did not happen. When I called again, I was told my account had yet to be closed as they were awaiting any possible pending charges. The time frame for this was 30 days.

I am being audited and have requested copies of W-2 for my employees. Intuit is saying unless I sign up with them again, I cannot have copies. Why should anyone have to spend a few hundred dollars for records that take pennies to print out?

I bought your software from Staples on 05/06/13. On 05/08/13, I was installing the Pro 2013 Intuit and encountered some problems in registering. I called the Intuit number and an Intuit staff, Anna ** from payroll, picked up the phone and was helped me. She gave me the account number and the validation code to write down. After we encountered another problem, I told her to connect me to someone who could help me. Then I requested to come back because I have to meet an appointment, either by 5 pm or the following day. When I called the next day, I was told the validation code was not working. I was transferred to another unit. The lady said she thinks someone had entered it before me. I became curious and went to check my computer.

After several attempts to register the product online via FireFox and Chrome, I received a message saying that the browsers were not acceptable and to use IE for online registration; preferably 7.0 or above. Even after attempting to register the product via IE 8.0, it would still not register the product I had just purchased. I finally called customer service for assistance. I waited more than 20 minutes to reach a representative. Once the representative got on the phone, she gathered basic business information including my TIN, and business name. She assured me she had successfully registered the product. When I asked for assistance to get the payroll underway, she indicated she had to transfer me to a payroll representative. That was fine, but another 10 minutes later, the representative came on the line and asked if he was speaking to Jo Ann. I said no, and did not know why that name would be on the product I had just registered.

The company I work for had been using Quickbooks for years for everything but payroll. When I suggested we upgrade to the Enterprise Edition and run payroll on it, we did research first. One of my biggest concerns was the ability to create a NACHA export for Direct Deposit that we could send to our bank. I was assured multiple times that we would have no problem with it. I asked the question 10 different ways - always getting a "yes". When we finally pulled the trigger and made the switch, we learned that if we wanted the functions we thought we purchased, we would have to use Intuit's bank! Changing banks to accommodate software is ridiculous! I feel like we were tricked - baited and switched.

I have been on hold with Payroll Support for longer than I have actually spoken to a representative(s). I say representatives because it seems that I am often "accidentally" hung up on, representatives do not call back when they say they will, and support personnel transfer me from one person to the next because they do not want to or know how to help resolve my payroll issues. I would like to hope that the madness will end, but there is no end in sight. I guess I will consider the expense a sunk cost and begin looking for a new service.

For the second time, Intuit-assisted payroll has made a mistake on my 2008 employer taxes. This time, they collected the employer taxes from me and failed to pay them to the IRS. Previously, they failed to take out the correct amount.

Intuit takes advantage of small business owners again. After paying for their Payroll Service for 2012 in December 2011 ($365) here in March 2012, I get a notice that unless I upgrade from QuickBooks 2009 to 2012 I won't be able to use their payroll service. The cost to upgrade to 2012 is $519. If I knew that in December, I would not have paid to use their payroll service for 2012. What a rip-off. For three employees, it is probably cheaper than the $864 ($365 + $519) to farm this out to an outside payroll service. I was advised that my annual contract to provide payroll updates will be suspended in May unless we upgrade from 2012. This really stinks.

Intuit was supposed to send me my card to my home address. They had already sent one card. Because I work with two people, they were sending me another (unknown to me). Lo and behold, I received one and the other. The one with the money on it was sent to Mountain View, CA! When I told them that I did not live in CA, they said that the address they sent it to was the address that my employer gave them. I told them that this was their error. They actually told me, “Oh, no, this was the address we were given. This was your mistake.”

I had already filed a complaint about few days ago, but no response. This company is my merchant services provider, the process my credit card payments. They withheld about $4000 for no reason and don't give me back for over a month already. I'm fighting with them ever since but they decided just to manipulate with my money. Everytime I call and ask for managers, they don't want to let me talk to them, and if they do, they are so rude that its unacceptable. The managers told me that they can do whatever they want and withheld money if they feel like doing it.

I ran payments through this account for a month with no issues. One day, Intuit decides to put a hold on all my funds for "unusual activity." My sales for that day were just like any other day. They call my customers and drill them about what they bought, if they authorized the sale, etc. Well, needless to say, when a company's merchant account calls you and drills you about their own merchant, it would make anyone wonder why they were calling and lose credibility in what you bought.

Intuit takes advantage of small business owners again. I was advised that my annual contract to provide offline payroll updates will be suspended in May unless we upgrade from 2008 to the latest crap they are putting out. I need an anti-trust action.

I switched to Intuit Assisted Payroll about six months ago. They were "oh, so helpful" in setting me up, telling me to call anytime and always call the one woman who would be my "go to" person. After that, however, all semblance of service ended. The assisted client services is unacceptable. There is no email contact for customers. This is unbelievable. If you do somehow weed out a fax or email number to get help with an issue or a problem, it could take up to two weeks to get a reply. So, good luck if you get an IRS letter with a deadline.

Intuit forces you to upgrade software by not supporting or turning off very important features. We initially paid $500 for this accounting program. That's a lot of money for a small company. Every 3 years they force you to upgrade. This year, for instance, after I paid $275.00 just for the tax tables to work within the program for one year (an amount I consider ridiculous as I am still doing the payroll input, not them) a notice pops up that tells me this upgrade won't work after May unless I upgrade to QB 2010. So I pay an entire year for payroll but only get less than half of the year. I am tired of this company ripping me off. I intended to buy accounting software once. Turning off payroll is robbery. If I want to run my program on tax tables that are outdated then I should be able to as I paid for them. I am just sick of this happening year after year.

This company is a fraud. They charged me $140.93 on my credit card! I have done no business with this company and when I try to call the 1-xxx-xxx-xxx, all I get is the runaround. I want my money refunded to my account as soon as possible. I did not authorize these people to take any money out of my account!

The inscrutable tech support is not only slow to respond, but gave me incorrect information. I wanted to get around the Inuit Homestead ** web page layout tool and upload my own HTML files to the site. The response I got from the help ticket I filed gave me the wrong FTP address. It's ftp.intuitwebsites.com. Anyone searching for this information should ignore all printed support material, including written responses from the company, and talk to a live person instead for anything about FTP. Also, the live tech support person I talked to told me Intuit (Homestead?) sites do not work with the FTP client installed in Dreamweaver. This information should be clearly posted in the FAQ area, along with the correct FTP address.

I called Intuit to get a validation code for my software and while the attendant was preparing the validation code, he asked me for what I was going to be using QuickBooks. I told him I was doing payroll through ADP and Chase Bank and that the ADP representative suggested I use QuickBooks because I could download ADP reports to QuickBooks. The agent told me he would set it up for me while he was getting my validation code. He asked for my bank information, but never told me he was selling a payroll service or that I would be charged any money. He simply told me that he was helping me set up the account for ADP.

Intuit, unknown to the customer, sets up "unlimited recurrent billing" for Payroll Services. The charge hit my account today for $240.00 and there is no one you can call, email or chat with to question or reverse this charge. Since it was done on Saturday, I have to wait until Monday. Intuit constantly pulls this **. You would think with as much as they get already for the program itself and charges for every little thing, they would not have to stoop to tactics like this. I love the functionality of the program, but I hate having to re-purchase a program every 3 years, and have to re-purchase payroll updates when the program should allow you to make the payroll tax change that comes up each year. I have to start looking for the competitor that has a consumer friendly application that isn't going to cost me $240 bucks more per year.

After signing up for a trial merchant service account, I cancelled within the first 30 days. Intuit made it very difficult to cancel service and I faxed multiple copies of letters to them asserting my desire to rid myself of them. They have debited my bank account $65 per month since November 2009. My letter was received by them in October 2009. When I brought it to their attention, they were rude and as unhelpful as any company I have ever dealt with. In fact, every single person I have dealt with at Intuit is has been an **. Why are they immune to business ethics?

My employer uses Intuit Payroll services. I login to Intuit to print my pay stubs and W2 statements. Recently, I changed my password and somehow misplaced it and forgot it. Intuit Payroll website does not give any way to reset your password on your own. It requires you to submit password reset request to your employer, and then Intuit claims that it will send your new password on your next pay stub. It seems reasonable.

My company has been using Intuit's online Payroll for the past year. Today, February 2, 2009, which is when our payroll filings for the past year and quarter are due, we have not been able to log in to their site to complete those filings. My PR manager attempted to log in at 8:30 AM MST this morning, and as of 3:15 PM MST, their servers are still down for both their online Quickbooks and Payroll applications (we only use the Payroll). Our calls over the past several hours have gone unanswered; the two times we managed to get through, we were told the issue would be resolved soon.