
Intuit Payroll Reviews
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About Intuit Payroll
Intuit is a service small businesses can use to manage payroll and access human resource services. It can calculate, file and pay business payroll taxes automatically. Intuit’s flagship products are TurboTax, QuickBooks and Mint. The company is in 20 locations across nine countries.
Intuit Payroll Reviews
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Reviewed July 1, 2020
I have called Intuit Payroll and Quickbooks several times to activate the new software and move the old Ein number to the new software, so far I have called 3 times and every time they confirm it is connected yet they charge me for the new year, proving to them the new key of the new purchase, also no usage been done. Not only they charged me for it twice, also the service was very Rude, after requesting the activation confirmation none was given, and the person kept putting us on hold without letting us know we are on hold, the protocol is terrible, support is below zero. Do yourself a favor and go with another software for your business, don't waste your time because you will get screwed by intuit.
Reviewed May 24, 2020
Here we are 30 months after we cancelled our payroll services with Intuit and my wife was the one who caught the charge. Our bookkeeper never even caught it and just "assumed" it was a charge for Payroll services. The descriptor line simply states just that. Had it said "Intuit Payroll" our bookkeeper might have caught wind of this much sooner. We are now with Square Payroll and LOVE it. It is cheaper and has much better customer service and would have handled this situation better. My wife was present when I called and cancelled my payroll service (she was the one who dialed and handed me the phone actually).
We calculated that they stole over $2,000 from my account over the course of 30 months and the "best" they could do is to refund us 6 months worth. Mind you that I have an account with them for bookkeeping services and would have gladly taken the remaining refund as a credit on my account but this was simply the BEST they could do. Personally this isn't good business. As a business owner myself, there is no way I could justify charging someone for services they are not using nor intending to use. This isn't like a gym membership that you don't cancel and don't go.... This is a service that is no longer used and was cancelled...or so I thought it was. Intuit Payroll doesn't deserve business if they don't take of their current or past customers properly.
Reviewed April 26, 2020
Every since I received this card from job for direct deposit it has been a problem. They will not allow you to pay bills if address for bill doesnt match card, they also regulate what you can spend even if you tell them not to. I made a purchase and took it back the company refunded my money right away. And I have been waiting for days for my money to be put back on my card for a week and still have not received. When I call they tell me it could take 15 days even though the company released the money the same day I took item back. This company this card and their customer service reps are terrible along with the CSR supervisor.

Reviewed March 30, 2020
No Support and costs more time than it saves. Using an online payroll service that provides a full turn key service to submit forms and pay bills, you're likely going to have questions for them about for example: what forms they submit, if the forms were submitted, when do they submit the forms, when and how are payments made, etc.... When I called support to ask these questions, which many would call basic questions, the support representatives are unable to answer them.
Moreover, they have no option to escalate questions they can't answer to a higher tier. Their only option is to open a chat window (on their PC which you can't see) and commence with chatting with a higher tier agent in order to answer your question. This would be fine if they were able to provide a prompt response to your question, however I have found that it often takes on average an hour for them to get a response over the chat service. All of the while you are sitting there on the phone in silence.
When you ask to speak to a higher-tier yourself, they can't let you, and if you ask to speak to a supervisor, you're typically connected to someone who knows less about the product than the person you were talking to. And they also do not have any option for connecting you to a higher tier of support. Again, the questions I asked we're extremely basic questions as highlighted above and these are questions that anyone using their service would likely have when trying to understand what they're paying for (i.e. how the service works).
Now if something goes wrong with the service, it will be even much longer hold times on the phone. All in all, I calculated that I spent $2000 of my time on calls with them in the first month. I could have paid an army of accountants to do my payroll for years for that. So needless to say, this service did not save me time or money. It cost me dearly.
The best part of this story is when I went to cancel my service. I clicked the cancel service button on the site which didn't let me cancel. I just told me to call a number that was no longer in service. When I called the main number the support reps also didn't know how to cancel the service and told me there should be an option on the page, which wasn't there when we did a screen share. So I proceeded to spend 1.5 hours on the phone talking to 3 different representatives before I was able to get my subscription cancelled. If that doesn't highlight what I'm talking about, I don't know what does. Hopefully this help you avoid the issues I went through.
Reviewed March 6, 2020
I had an account with Intuit Online (Paycycle) for 15 years. I was Very satisfied. I closed my business in 2018. The IRS contacted me in March 2020 and said they need a 940 form that I evidently forgot to filed. Intuit online (Paycycle) payroll services refuse to help me. I've contacted them twice already and they just give me the run around. I finally found a hard copy in my files. I want everyone to know that if you go with intuit (Paycycle) for your payroll services you need to be aware of this.
Reviewed Feb. 27, 2020
What a shame, a great payroll product that easily integrated with the rest of my QuickBooks software. I believe Microsoft bought them and wow, changes really came downhill. I spent way too much time on the phone yesterday with a fellow who barely speaks English, was rude in putting me down, and did not give me an answer. If I could find another payroll software that would integrate with my QB software, I would change. I am sure they know it is not out there and refuse to offer good customer service and a quality, tested product. No stars.
Reviewed Feb. 13, 2020
I left Intuit Payroll as a customer approximately six months ago due to terrible customer service, long wait times and ever increasing fees. I called yesterday and after being on the phone speaking to someone and on hold for over 1 hour, I was informed that Intuit had made a mistake and the mistake could not be resolved. I am so glad I switched Payroll companies - and pay half the price!
Reviewed Feb. 12, 2020
I've been with Intuit online payroll since its inception. It was a fantastic program. I think they sold the company. I can no longer speak to anyone in the United States. All of the service reps are in the Philippines. They made a change to their program without beta testing it... Finding another payroll program. Will probably go with Gusto or Square.
Reviewed Jan. 28, 2020
Intuit is the worst company in payroll. We only have 4 employees and they are charging $159.90 per month where we have only 3 locations. When I called for refund they refuse to refund me back. I can't believe you are stealing money from the small business who just have 4 employees. You have been stealing the money from couple of months. I asked your representative how to deactivate if anyone not working so you don't charge the money from us. They said, "If you do not have employee in other state, we don't charge for it." Still you charge for the state where employees were zero. Lying and stealing, you are doing both the things together.
Reviewed Jan. 16, 2020
Nothing but issues since moving to Quickbooks payroll. Our accounting department has had all information to Intuit 2 weeks before our first payroll was supposed to run. We were notified the day before payroll that the documents we provided were not correct. Why wait until the day before to review payroll documents? The day of payroll our contact went completely cold. Did not return calls, emails, etc. our consultant finally got through to a manager and spent 5 hours on the phone making sure that payroll would be done by the 5 PM deadline. We were notified at 4 PM that payroll would be fine and not to worry. The contact that went cold had the nerve to email back at 5 PM, that everything looked good in our system...he didn't work on our account at all throughout the day!
The day of payroll we discovered the below errors.
1. Multiple employees had duplicate states withheld on first paycheck.2. 7 employees had previous W4 changed to new 2020 payroll. How? (We're still in the process of fixing this.)
3. Pay Period was screwed up from 1/1/20 to 12/31/20 after having spent 3 hours on the phone with them a week prior explaining that we would need payroll to run from the 1/1/20.
4. 1 employee had double his federal taxes taken out of his account. Again, how does this happen?
5. No employees received emails notifying them of their paystubs.
6. Once people did receive emails, they received errors logging.
I sent multiple emails to our Intuit contacts asking to receive manager contact details and an explanation of how something so critical could be handled so poorly. I still have not heard back. This has been the absolute worst customer service experience I've had, and Intuit needs to address the issue and fix it.
Reviewed Dec. 24, 2019
I don't even know where to start. It has been one disaster after another, with their software not working correctly, their support team being uneducated in their product, etc. Today I completed 7 HOURS of holding and support calls to them over the last 4 days. After being told my account was fine, then receiving and email that it was on Hold, then calling in and being told all was well, I get a letter that my account was suspended because they were unable to verify my information. To which I have faxed and emailed, and had the BANK fax, multiple time. I enter in my EIN and when I hit save, the system blanks it out, and says it's a required field. We did this over and over!!! I'm DONE!!!! What I can tell you other business owners, this is how you will go OUT OF BUSINESS. THEY ARE TERRIBLE. Not sure who to go to, I have a call with ADP, I pray they are better.
Reviewed Dec. 10, 2019
We recently transitioned from a paper based system to Quick Books payroll/Direct Deposit. Our first iteration has been a disaster. Confirmations were received about DD payments but QB didn't process the payments. There is an arbitrary limit set by Intuit but you don't know until after the DD is complete. Account spent days on the phone with Intuit. Still not fixed a week later. We sent paper checks to employees/contractors. We are exploring other options. Would NOT use QB to manage my shoelaces!
Reviewed Dec. 9, 2019
When preparing payroll - sometimes you have to "suspend" the process in the "middle" and return to finish at a later time - SAME DAY!! If you have adjusted the "pay date" to a Friday due to the "pay date" falling on the weekend, if you have to "suspend" processing for an hour or two, when you come back to complete the payroll, Quickbooks has CHANGED the pay date back to whatever weekend date it originally had when you started!!!! Frankly, this STINKS!
Reviewed Nov. 15, 2019
I have been using QuickBooks/Intuit since I started my business in April of this year. QuickBooks has been a fine software for my business, however, Intuit has been another story. The first issue occurred in October when I ran payroll, and they deducted the pay for one of my employees twice. Her pay was held for about 3 days, and then the correct amount was deposited into her account. The remaining was put back into my account. This was a problem, but it was resolved. The issue we incurred this month has been much more significant. Once again, my employees pay was drafted from my account twice. However, this time the issue has not been resolved.
I have called QuickBooks 5 times, and spoken to 4 different people. Everyone has provided a different answer as to how the money will hit the account, but everyone has been consistent with the issue taking 48 hours. The money has never been deposited to my business account, or my employees personal account. In fact, it has now been held for over 2 weeks, and my employee is extremely upset. If they were able to resolve the issue in a timely manner this would be a different story. However, it is extremely upsetting that a large payroll company is holding my employees pay well past the legal limit of when she should have been paid. I wish I had read some reviews before I had used this company for my business.
Reviewed Nov. 6, 2019
I had a small business I had to close. After I closed with Intuit and closed my business checking account of which Intuit used to withdraw their exorbitant monthly fees, they continued to attempt to withdraw from my closed account. They next are threatening with exorbitant fees and will only allow you to wire transfer the money (which adds to the costs) to them. NO opportunity to write a check. Then they do not want to close your account so that they can continue to attempt to withdraw money out of your account so they can continue to charge you exorbitant fees and threaten with credit collection agencies. This company is a dishonest company. NEVER give them your banking information for any reason. DO NOT USE.
Reviewed Oct. 30, 2019
Customer for 30+ years, retired 8/31/19, cancelled service after retirement sometime in September. Needed to file last quarter 941 (due in Oct). All info was imputed while still a subscriber. Intuit made me reactivate my subscription just to print out out the 941 report and charged me a minimum $45. They also informed me I will have to reactivate my account again in January to print out W-2's. Even though payroll stopped at retirement. Evidently a long time loyal customer or any customer for that matter, deserves no consideration when closing down a business or retiring. Not even to just print out a form. Sounds a little greedy to me.
Reviewed Oct. 14, 2019
I am sorry to read all these posts when searching for QB Payroll today. I am a very well trained QB ProAdvisor - and it even happened to me because business owners are busy working and these systems are supposed to help us not cause more damage. I had penalties and late filings and over two years after cancellation, I am STILL getting bi-monthly payroll and payday reminders. It makes me very nervous about the security of my data there. Has anyone taken legal action against Intuit Payroll? All your messages are sadly familiar to me. There are better options, even on a budget.
Reviewed Sept. 2, 2019
I purchased the 2019 Payroll Subscription through Amazon as I have been doing for the past 5 years. I purchased the 2019 subscription 3 months ago and every month my payroll account is suspended or cancelled. I got an email from QuickBooks today advising me that my cancellation has been processed as I requested. No, I did not request a cancellation. Every month QuickBooks gives me a new service key to re-activate my subscription. The QuickBooks' representative told me today that Amazon is at fault for the subscription cancellations even though the cancellation notices come from QuickBooks. QuickBooks is really good at not taking responsibility for their product and giving their customer the runaround. I know... I have been dealing with QuickBooks for 20+ years.
Reviewed Aug. 1, 2019
I have been using Quickbooks for about 20 years. I recently (last 5 years) started using their payroll capability. This spring I decided to go with ePay for all my quarterly payroll taxes. To my dismay, I had entered the bank account number incorrectly so all of the payments were returned by the bank incurring penalties for each occurrence. It is hard to believe that QuickBooks makes you believe that everything has gone perfectly when they cannot do a simple inquiry to your account to verify it! This is the 21st century people! Like so many other services that we use today (internet, garbage collection, telephone) this company is now a monopoly that is able to get away with with abuse of its customers because there is no affordable yet viable alternative.
Reviewed July 29, 2019
I have been a Intuit online payroll customer for the last 8 years. Own 4 separate businesses and 3 of them I signed up via Costco. Their Costco relationship ended last year. Received an email May 2019 about their fees changing in July 2019. The email stated that fees would be $24.00 for subscription and $2.00 per employee. I thought cool, the surcharge is going down from $28.00. What the email should have stated was that the per employee was going up to $4.00. More that doubling my payroll per employee. When I called support they didn't believe me. Had to upload a copy of the email. The next day I received a credit. And not on the business I called to complain about.
It's now Monday and I can't pull payroll reports because they are having their normal technical glitch. I have been waiting 20 minutes on hold to ask about the credit for my other account and their technical glitch. When January comes I'm moving all 4 of my accounts to someone other cloud base software or figure out how to do it myself. I am so disgusted with Intuit.
Reviewed May 22, 2019
Today, I had the pleasure of experiencing the most appalling treatment I've ever received from the Supervisor of Intuit Full Service Payroll, Jessica **. In January, 2019, I attempted to sign up as a customer for Intuit Full Service Payroll. I hopped on a call to get on boarded and was informed by the sales agent that they would not be able to provide service for my Company due to the employees not living in the United States. No problem at all, I said, and moved on with my day. My Company does thousands of transactions a month, and I happened to notice, today, May 22, 2019, that buried in my financial statements I was billed for Intuit Full Service Payroll for the last few months.
Darn, I thought to myself, as I Googled the customer support number to make what I thought would be a routine phone call to Intuit to get a refund for the account that never was. Golly, was I wrong, as what ended up taking an entire hour out of my busy resulted in me essentially being told by Jessica **, the supervisor of Intuit Full Service Payroll, to essentially go ** Myself, and that they would only be giving me a refund for one month. The notes in the customer support ticket dated January clearly noted they would not be able to open my account and to close it. Then why am I still being billed?! Well, apparently, they opened a second account for me, which also never made it through onboarding, and was not capable of providing me service!
Clearly an internal system error on their end. I've never even logged in since January and was told clearly by Intuit no service could be provided to me. But big boss lady Jessica, high on her Supervisor role power trip, tells me that they can't refund for nonusage!! You can't refund for nonusage when you told me I can't use your service and that you would cancel my account then went on to bill me for several months? Your system apparently created another account for me that I never used but get billed for? Even though I'm not allowed to use it? That is called stealing - when you take money from someone without their permission and refuse to give it back!
As someone who has built businesses based on customer experience and feedback for the last 7 years, Jessica ** provided one of the worst and most unreasonable experiences I have ever witnessed. All of the customer support agents that went back and forth with me, before passing me along to their big bad boss Jessica, all agreed with me and said it's ridiculous they aren't going to issue me a full refund. American Express has been notified to issue a chargeback to my account for your Company's fraudulent charges against me. Recommendation to all potential Intuit customers - stay far away - they are predators who will do whatever it takes to steal your money.
Reviewed May 1, 2019
I purchased QuickBooks with the payroll services that clearly was marked free payroll services for one employee upon purchase. I only have one active employee, this should work good for my extremely small business. Well once you input your bank account or credit card number you messed up big time. I was charged right away for a subscription fee of over $500 because I listed more than one but never activated the other. So I still have only one employee and never ran payroll on him through this software. Called the day I got the first charge and cancelled on the spot.
One year later I get another $506 charge for renewal fees. Are you kidding me. Thanks to this unexpected expenses my bank account went negative and bank charges are adding up. When called they agreed to reimburse in 3-5 business days. Since this is Wednesday looks like it will late next week. In the meantime I’ll be eating jam (2 pieces of bread) sandwiches. Don’t be foolish enough to waste your hard earned money.
Reviewed March 31, 2019
All info is correct, and Intuit will not send any notification emails about my paycheck anymore. I will have to use a different payroll service since Intuit doesn't care about fixing their email problems.
Reviewed March 14, 2019
They are incompetent. It is mid-March and we have 5 states that have not been filled as well our our Federal 940 and Q4 941. Each email we send takes up to 21 days to get a response. In addition, our Texas Q4 report received several notices all of which were forwarded to the taxnoticeresolution email address. The response we got was, "We have made several attempts to reach out to the Texas Workforce Commission tax agent for additional information in order to research your tax notice and have been unsuccessful. You will now need to contact the Texas Workforce Commission tax agent listed on the notice, in order to resolve this discrepancy. Your case has been closed at this time." I then called them and the person listed on the notice picked up on the first ring. How is a resolution to "go do it yourself." They are a garbage company and I cannot wait to stop using them when our busy season comes to an end.
Reviewed Feb. 4, 2019
If you can avoid Intuit online payroll. All their customer reps are in the Philippines and you are lucky to get someone with bad English. Every issue with Intuit payroll takes 5 calls to correct with each lasting about an hour.
Reviewed Jan. 28, 2019
I really wish I had seen these reviews before switching to QuickBooks payroll. I have an issue that I have been trying to get resolved since beginning of January, which I need to get resolved in order to print W2s and 1099s and today is the 28th. I have called probably 7 times and each time I get a different rep, who doesn't know what is going on and who gives me different information. I've been promised since the beginning of January that this problem would be taken care of but it is still not. And, today, 3 days before the W2s and 1099s are due that they might not be able to fix the issue. I have spent hours on the phone with them over the last few weeks, an hour and 27 minutes just today. I do not have time for this. The representatives that I have talked to are not very knowledgeable and every rep has told me something different - one didn't know anything at all. This service is horrible and I am supposed to be part of some priority circle.
Reviewed Jan. 28, 2019
Every year I have problem after problem with this software. After the required upgrade to QB 2019 I called to activate the software. They had me on the phone for over 3 hours before finally getting it to work. Two week later when I went to run payroll again I had the same problem with 2 hours to activate the software. Now I am 4 weeks out and on the phone with support once again. Current call time is 35 minutes. I don't recommend the software to any company.
Reviewed Jan. 22, 2019
If you don't mind sitting on the phone with customer service to tell you the incorrect information so you have to do it again and again; then this is the product for you. I've used every kind of payroll service out there. ADP, Paychex, QuickBooks Desktop payroll module before the recession, ACS, Payroll Solutions, CFS, and tried and true federal forms without software. I have 10+ years of payroll experience. This is the worst product on the market. I highly recommend you outsource payroll to a local company you can email and call to get a knowledgeable person right away; not some know-nothing level-one tech with supervisors who only repeat the misinformation their tech did. I've never wasted so much of my time during one payroll season. I won't forget it, and I won't recommend this to anyone ever.
Congratulations for making the WORST list. The only way to make this service better is to go back to the old school payroll module, where you do your own payroll (assuming you know how) without any of the lockouts from assisted payroll or full service payroll. Or you could pay me for the time I have to sit on hold with your impossible customer service. My wholesale rate is $100 per hour. You owe me big!
Reviewed Jan. 21, 2019
I purchased Quickbooks in August 2018. I purchased the Enhanced Payroll at the same time. I have done payroll since that time. On 21 January 2019 I received an update. All of a sudden the Quarterly forms for Federal and State showed up. Unfortunately this means that I did not file them for the 3rd quarter of 2018. Called and talked to tech support. The first person could not understand English. The supervisor finally understood that the forms are supposed to be in the program so that I know to file them and at what time. She consulted Tier 3. I was told that I had not updated the program or payroll service correctly and that no one else had this problem. Well I have automatic updates turned on in the program and before doing any payroll I check for updates on the payroll services.
I then was told I should have called when the forms were needed. I pay them to have the information in the program so that I know when they are needed. It is bad enough that my quarterly forms are late. Enhanced is supposed to let me know what and where to file and prepopulate the forms. The fact that they blamed me for messing up is not acceptable. Terrible customer service.
Reviewed Jan. 18, 2019
I have been happy with QuickBooks Payroll until the last six months. The online payroll has been experiencing major glitches - especially 3rd quarter 2018 forms and taxes. Part of the service is to populate due taxes and forms. We depend on that service to submit our taxes and forms on time. I have called on this several times, spent many hours on the phone with them as to why they did not pay or populate the due items in the time frame it was due. It is has happened to several of my clients companies and not only is this unprofessional - but it reflects on me and the services that I offer. When they receive letters from the state and federal government in regard to late payments or non-submission of forms - then it is indeed embarrassing.
QuickBooks admits it is their fault. However, they will refund the service fee or do anything to assume responsibility for this. I am certainly looking at changing over all of my clients at this point to other services. I have begun to look around. I am a long time loyal user and feel completely let down by this company. I think they have gotten too large.
Reviewed Jan. 17, 2019
I have been using Intuit for 4 years now, and all the sudden they say that because we switched from Desktop to Online QB, we have to cancel our payroll and start all over again, Complete laziness on their part, they have been giving us instruction on how to transfer for the past 5 weeks...which we followed implicitly only to find out in the eleventh hour that we have to enroll again because they can't figure out how to transfer... BOGUS! Going to Paychex.com now.
Reviewed Jan. 16, 2019
Did you know? That the address field for W-2 forms downloaded from Intuit Payroll and mailed to employees is limited to 3 lines? That means that everybody who lives in an apartment will get their forms returned to the employer. I pay too much for such garbage. In addition, the web interface is very clunky 20th century and their paycheckrecords.com site will not let employees in to inspect their pay stubs if they do not include the www prefix in the URL. Wow. That is stunning in 2019. Support has been useless whether online or by phone. I have been repeatedly told that there is nothing they can do about my problem and once insisted I shouldn't want something that i can't have rather than saying that they would look into my suggestion. Time to look for a different service.
Reviewed Jan. 11, 2019
Had a NSF charge of $100.00, called in and was told my account did not have funds. Went to bank and money was available. Had to wire funds this morning and was told the hold would be removed, nothing.
Reviewed Jan. 10, 2019
Intuit is a bunch of thieves and liars. I have a client that they will not allow to have efile but yet they collect the fees every month. I have spent over 10 hours on the phone trying to get this resolved and every time I am told it has been "escalated" and will be resolved. 3.5 months later and it has not been. Supervisor Chris on the phone yesterday literally used the words "I promise this will be working by the start of business tomorrow." It is 11 am and I call in because it is still not working and am told 1-2 business days. HOW MANY TIMES HAVE I HEARD THAT?!?! I am sick of being lied to and pointless phone calls. They take your money and do not deliver service, which is thievery. DO NOT TRUST THIS COMPANY TO DO THE RIGHT THING AND FOLLOW THROUGH!!!
Reviewed Jan. 9, 2019
As a longtime user of Paycycle through QB, I was disappointed when they sold to Intuit. As the years have gone on, service has gotten steadily worse culminating in this last quarter when I can't even pay my Employment taxes. Oregon passed a transit tax which was figured incorrectly by intuit PR and come to find out I had to pay it myself! I had assumed that Intuit would send in electronically, since I had no notice to the contrary. Several months later I see a disclaimer that they don't e file this tax.
Also they will e file a garnishment for a drug fine but not for child support payment. Again, providing fillable forms for those but not telling me it wouldn't send payments to proper agency. The CS agents are lovely but most don't know a thing about US tax system or business so can't understand or help with the simplest issues. I too have been shuttled between QB and intuit over simple payroll issues. And besides that, my fees went up from $50 to $95 without so much as an email notice. Again CS rep said something like well all prices go up!! I will be looking for different company.

Reviewed Jan. 7, 2019
The service is getting poor and poor. Recently they just missed filing our tax form and instead, blame me that I forgot to file. They are now hiring people outside country in Indonesia to provide phone service. They are really rude. Anyway I decide to terminate their service.
Reviewed Jan. 2, 2019
Have been using QB and QB payroll since 2004 for multiple businesses. In 2018, Arizona changed the law and now entitles PT employees to accrue up to 24 hours of sick time pay per year. Although QB reps will provide how to set that up, IT DOES NOT WORK!!! I discovered in October, that I had overpaid one employee by 10 hours! (QB neglected to stop accruing her sick time hours after she got and used her 24 for the year). Upon learning this, I saw the same errors on multiple other employees and needless to say... I was HIGHLY agitated by this! I immediately called the QB center, and after a 2 hour conversation, found out that they already knew about the problem, and they were working on it. HOLY CRAP!!! How many out there have overpaid an employee and don’t even know it yet? And if that employee has already quit - there is no recourse for you to get your funds back!!!
This is unacceptable and shouldn’t a payroll provider be held legally responsible for this type of error??? Of course, they have some sort of disclaimer in place to protect them, and by doing so... at the close of the year... the problem STILL exists! To determine how much sick time I still needed to pay out at end-of-year, I had to manually, go through each employee, add up their worked hours, multiply that by 0.03333, then subtract that from the sick time they already used. SERIOUSLY??! Now I will be searching for another means of doing payroll - and NOT to use QB anymore. Buyers/Users... BEWARE!!!
Reviewed Jan. 1, 2019
If I could give no stars I would. I've been a faithful Intuit Online Payroll for Accountants user since 2012 when I opened my own company. I have processed literally thousands of payrolls for a variety of clients. In July 2018, Nevada stated they would no longer accept paper-filed UI forms. Given that Intuit filed all forms electronically, I didn't see a problem until I went to print the forms for my clients and discovered Intuit no longer prints the forms only the worksheet. Here "my client" have a worksheet. You can only imagine what the reaction of my clients were when I handed them a worksheet that specifically states "DO NOT FILE THIS WORKSHEET". No "Client Copy" or "Reference Copy". Nothing to indicate the form was filed or for that matter paid... They didn't need to change the code, the system worked perfectly.
Now, it is time to send out W-2's for my clients and guess what... Yet again, Intuit has made an unnecessary change by changing the way the W-2's print so all the forms that I pre-ordered to be proactive about my processing are completely useless and do you think Intuit is going to reimburse me for the cost to replace all these forms? Not a chance. Now I'm forced to expend money on new forms and envelopes that conform to the new Intuit layout or expend money to buy a piece of software that will print on the forms I've already purchased.
I've spoken with several Intuit people about these situations and all I get is "We're so sorry for any inconvenience and I will escalate this to our developers." Lies, lies and more lies... I've even talked with the "Office of the President", but haven't heard anything from them in several months. I guess they figured I was going to forget about all the issues and just blindly keep using their product. Needless to say, they've made it very easy for me to change payroll providers. I'm taking my business to Thomson-Reuters. It may be a bit more expensive, but at least I will be able to provide my clients with the service they expect and deserve.
Reviewed Dec. 6, 2018
I've been a long term client of Intuit's. Our payroll is a bit seasonal and in Q2 I had no payroll. At the beginning of Q3, the next quarter in which I had payroll, they added a form to my to do list telling me it is delinquent and cannot be filed online. It was delinquent when they added it to my to do list. When I contacted them, here was their response:
"We do not deny the failure that happened. That is something I want to take emphasis on. However, the responsibility I am talking about is the filing. We are one medium of filing the forms, but not the only. The tax handling is an additional feature to the payroll program and the ability to run payroll and process direct deposits still remain to be functional during the said times when this happened."
"9.5 disclaimer. You assume full responsibility for the use of the payroll service to achieve your intended purposes, for the proper installation and use of the payroll service and for verifying the results obtained from use of the payroll service. Intuit and its suppliers disclaim any warranty that the functions contained in the payroll service will meet your requirements or that the operation of the payroll service will be uninterrupted or error free."
Net findings from dealing with Intuit:1. You cannot trust their software.
2. They will not stand behind it.
3. They have no problem being paid for a job they did not do.
4. Because you cannot trust them, do not use their software.
Reviewed Nov. 14, 2018
We are long time users of Quickbook Enterprise and also using Intuit Assisted Payroll Services for 5+ years. Our experience was very good so far but recently there was bug in software and they have deducted $16K in total more for Medicare taxes from employees accounts and we have raised the ticket/case for last 10 weeks and no resolution or answer. We are having very hard time communicating to our employees. Customer support folks are polite but have no clue to help. There is no way to get any answer. We are stuck and can't change the services in between too. Very painful experience.
Reviewed Nov. 2, 2018
They have screwed up now two tax payments, once was all W2 to state, would not supply letter to state explaining that they screwed up, horrible customer service. Now doing the same thing again with Oregon State Transit Taxes, they sent emails it was going to be fixed by 10/24/18, not fixed, no follow up, have to submit myself. Customer service useless again. Do not use, horrible product, horrible service.
Reviewed Aug. 30, 2018
I can't say anything good! I have had nothing but problems. The service is awful. Nothing works the way it is supposed to. Every time I call for help they give me another project. This system was supposed to save me time, not increase my time spent doing payroll by over 10 times. UGH. I have only had system for two weeks and I HATE it. I wish I could switch but don't want to cause more headaches for my staff! Save yourself and choose something else.
Reviewed Aug. 21, 2018
Paycycle.com was an excellent company with consistently prompt, accurate, hassle-free, and very friendly customer services on all payroll related manners - a FIVE STAR company for years. UNTIL 2009. Intuit acquired the company for $170 Million. Then all headed downhill. It eliminated all US support for Enhanced Services (which is what we have). After 9 years, our company of 9 is paying 70% more, with inaccessible customer service, absolutely no support in the US. It does feel though we are using an India based software. The most recent disaster was that Intuit failed to file our CT-941 (A State QUARTERLY return) that resulted in over $1000 penalty. A drastic departure from what it used to be. RUN, RUN, RUN!
Reviewed Aug. 18, 2018
They don't seem to care that their bad phone and online records service led to the penalties. I think this company is on the way out. Or it should be going away. "I'm sorry this happened to you," was all they could offer when it became clear that it was their fault. Not only did the they guide me through a process that would result in getting penalized for not paying taxes, but their automated system didn't catch the problem either. Everything looked great on my dashboard. All items in the "To Do" list were completed by the first of the year. Just wait six months and a notice from the California Franchise Tax board comes saying I owe about ten times more in penalties than original tax. I have no idea yet what the IRS penalties are going to be, but the word, "substantial" comes to mind. Another word comes to mind when considering Intuit's lack of caring, "unconscionable."
Reviewed Aug. 4, 2018
DO NOT USE THIS SERVICE! Intuit Payroll services partnered with Bank of America Small Business account holders. I cannot express the frustration of taxes being withdrawn from my business account and not paid; e-filings that 'didn't go through'; failure to contact me when e-filings didn't go through; blaming me for Intuit Payroll electronic failures. Payroll is outsourced and 'Intuit Representatives' are in the Philippines. These persons representing Intuit have a very bad command of the English language and, to date, still unable to 'fix the electronic and failure to pay taxes' my company experienced as a result of electronic failures.
MANY phone calls to them! MANY times I was told the problem would be resolved! MANY times I was told someone would return my call in 24 hours with solutions! Ultimately the liability and burden was dumped on me. My accountant had to get involved, contacted the State to determine what happened to the deposits and filings, ultimately fixed the failures of e-filings and e-deposits INTUIT never made. After months of complaining to Intuit Payroll the fact I had evidence they took corporate tax monies out of business account, didn't pay the business taxes, and them arguing with me that it didn't happen, the money was finally returned. Bad business!
Reviewed July 18, 2018
The user interface is slow, keeps crashing and is limited in functionality. While the service reps try they have mislead me numerous times about what the product can or cannot track. Intuit changes features without letting users know so it is a surprise every time process payroll. Would never use again.
Reviewed June 30, 2018
Logging on is an adventure in total annoyance and misdirection. And God forbid one tries to get any type of support after hours. If you have employees with direct deposit - forget this service! Because it might take you days to log in and thus you miss the deadline for these employees.
Reviewed June 27, 2018
I have no access to anything. Nobody has knowledge. You have to call every time and wait on hold 1 hour. They don't give you access to anything. The info on file is incorrect. They won't correct it. You talk to people that act like robots reading off a script. Do yourself a favor and go to another payroll company. They get an F from me.
Reviewed June 19, 2018
This is my issue with Intuit Payroll: I pay a considerable fee monthly for the service -- it's not cheap -- and once again, I cannot access my account because the site is "temporarily unavailable" due to technical difficulties -- again. I juggle several jobs, and I rely on the ability to process payroll online after-hours (late at night)... so, when I cannot do my job because the website is frequently undergoing maintenance, it infuriates me. Why am I paying for a service I cannot access at my convenience?!
Reviewed April 3, 2018
This company, I have been using Intuit online for accountants for 1.5 years now. Within the last 6-8 months I have 2 separate tax issues caused by Intuit. I call to report this issue, customer service states they are aware of the issue yet they do not let the consumers know they have screwed up. I'm, right now, working on my 4th tax issue with Intuit. This current tax issue is regarding the 941 deposit scheduling. The other two tax issues, Intuit filed all of my client's unemployment quarterly forms wrong resulting in them having amend 2nd quarter and then file 3rd quarter. The next tax issue is with the Ohio School District tax withholding. Intuit, even though the employee is set up to withhold school district tax, is not withholding the money from paychecks.
Reviewed March 24, 2018
My small employer had to drop Intuit payroll processing, since not once but twice our paychecks were mysteriously stalled, making us wait several additional days each time. Support is beyond trash, as well. STAY AWAY!
Reviewed March 6, 2018
Stay away from this product at all costs. Chat and phone support takes FOREVER to respond. Entries will be made into your Quickbooks Ledger that no one can explain. You'll get bounced back and forth between Payroll and Quickbooks (one will transfer you to the other).
Reviewed Feb. 28, 2018
I like using Quickbooks Payroll. Maybe it's because we pay for assisted payroll and I have quick access to a real person when I have a problem. But the process is pretty intuitive from setting up customers and employees to getting everyone paid. If you can use a checkbook and operate Microsoft Windows, you can figure out this program.
Reviewed Feb. 28, 2018
Intuit QuickBooks payroll is a nightmare. Don’t ever use it. The service is TERRIBLE! If you encounter a problem processing payroll–and rest assured, you will–you will have to call its Manila connection, where you will have to endure a 20 minute wait on the phone before talking to someone who cannot assist you. And even if you reach someone in the States, you are forced to jump through hoops to try to get it resolved, if you are fortunate enough to get it resolved. I found the service AWFUL! And you cannot file a complaint because the customer service representatives refuse to give their last names, and, besides, you have no one to complain to. My grade for Intuit QuickBooks payroll? F-.
Reviewed Feb. 14, 2018
Intuit support could not fix the issue of an unauthorized charge being charged to my CC. I spent in excess of 5 hours on the phone with support, being bounce from dept to dept. To finally being told I needed to report my card stolen so the number would change and they could no longer charge to that card. Never give Intuit Payroll your CC.
Reviewed Feb. 13, 2018
I wish there was a negative star rating because it is probably the only thing Intuit payroll service is worthy of. The system isn’t difficult to use but there seems to be regular issues that arise requiring calls in to customer service. I have no issue with offshore support...except when they have absolutely no clue with the US system. I blame Intuit for terrible training. After extremely long hold times whenever you call, your frustration peaks because support has no clue and keeps repeating apparent script rather than listening and trying to understand. I’ve even had one hang up on me when I asked her to please stop talking and listen to what I was trying to explain. From the initial setup to numerous calls since, I’ve never had an issue resolved in one call. I’d switch to another service but since I’m using QuickBooks I’m fearful to use something not compatible. If you have the option, avoid Intuit Payroll!
Reviewed Feb. 13, 2018
Spoke with customer service for almost half an hour, explaining that taxes needed to be withdrawn from an employee's paycheck in April, just got W2s, it never happened. Now I'm stuck with hundreds in penalties. Steady decline in competence over the last two years. THEY JUST DON'T CARE.
Reviewed Feb. 7, 2018
I sold my business last February and told them to charge whatever fee and cost to close-out my account. They said it would be 2 weeks. I gave them 2 months before closing my business account. They charge to the close out and but me as bad payer with their risk department. They did not even charge me about it that they could not charge to the close-out. They would not talk to me till I will the money to the risk department with different name and business. I did paid it and they assured me that they would do the filing at year-end.
I called them back and they said they cannot help me anymore because of the close account. I told them that I am not in business no more and willing to pay extra to process the late paperwork but they refuse to talked to me and said they cannot because I broke the contract agreement. When they closed out charges did not go thru. They would not take responsibility that they forgot to do it and would not take any action to help me file the necessary paperwork. I figured because they don't want to be legally liable for late filing on my behalf... Don't use Intuit... Beware.
Reviewed Jan. 13, 2018
To reset my password to get in after I forgot it, I would have to know the net pay on my last paycheck. Need to bug accounting, since I can't get into this website to find it. Ridiculous. Social security number should be more than enough.
Reviewed Dec. 13, 2017
I started with Intuit when it was still Paycycle many years ago. In the last several years I have seen nothing but a steady decline in the product and HATE processing payroll with this program. The last two years the system just stopped withholding school district taxes from random employees. When I called customer service to inquire the customer service reps had no idea what school district withholding even was and offered no fix. As far as I know they still have not corrected the issue. I get periodic emails telling me they are working on it. It takes forever to move between screens. Often I get notices that the change I was trying to process was not saved and for the last several months I have received notices that I have tried to log in too many times and my account has been locked.
No one at the company seems to care at all that their product is absolute garbage. I did receive one request to fill out a review of the company. I was completely honest in my disappointment and provided many details of all the issues I have faced. I never heard anything from the company on it and feel it was a complete waste of time. Stay away from this product if you are looking for a good payroll processing product, this is NOT it!
Reviewed Nov. 20, 2017
I had to change my business checking account due to theft of information. I have auto pay set up for my tax payments. The bank rejected one of my tax payments in error. I received notification from Intuit via email. I contacted Intuit to find out if they could reissue the rejected payment, and if not, would my end of year tax information be correct if I paid manually.
I was on the phone for 34 minutes. The young women from India was very nice, but clearly didn't know what she was doing or what she was talking about! She needed me to send her the email that I received from Intuit??? I'm so tired of wasting my time on companies that outsource "customer service" overseas. Give me the option to speak to customer service in the U.S. I will pay more for that option! You are missing the boat on a differentiator and another revenue stream.
Reviewed Nov. 13, 2017
I have not been able to process my payroll without serious issues for over 6 weeks. The software is full of glitches, has severe latency problems and does not work. It takes 30 minutes or more to get anyone on the phone and they state there is no fix available and can't tell me when it will be fixed. The service and product have consistently gotten worse over time. I asked to speak with a manager and they can't offer any help. They told me they have no idea when it will be fixed and many customers are having the same problems. I need to spend 2 to 3 hours doing payroll weekly rather than about 15 minutes. This is the worst payroll company!
Reviewed Oct. 31, 2017
Two weeks ago I was unable to login in to my QB payroll account to process payroll. I contact Intuit and they confirmed there was an issue with QB for Mac and even they couldn't login. They provided a website suggestion for me to use when processing payroll. Payroll was quite a bit more process than normal due to having to review ALL employee files to enter tax filing data. So excuse me for believing I was due some credit towards my service since the product didn't work.
Intuit bills a month in advance so when I received my invoice I contacted Intuit about the missing credit and was advised they are not offering any type of compensation to customers for the issue since it affected all customers who use the product. So since ALL customers were affected they get choose to keep the revenue paid by customers for a product that didn't provide the service. Okay. No wonder corporate profits are doing so well. Very poor customer service. If I tried to charge my customers for services not rendered, I probably wouldn’t have any customers.
Reviewed Oct. 2, 2017
Stay away from Direct Deposit. I will keep you informed but to date I spoke with 4 representatives over 5 days all assuring me not to worry that funds were not debited to pay employees and employees would be paid on time. Then told it would be delayed until 10/2... 3 days later than scheduled so I advised employees. 10/2 I was told no pay until 10/4. Their support cannot communicate clearly and terribly inaccurate. Still they charged me $100 for out-of-normal payroll.
Reviewed July 12, 2017
Unfortunate customer service: I've been a long standing user and proponent of QuickBooks and Intuit Online Payroll. I started my account when a company called Paycycle owned the site. Unfortunately, they eventually sold out to Intuit and now their brand name is Intuit Online Payroll. In the beginning, Paycycle was outstanding. Their customer service made you feel as though they really cared for you as a client. I run a small accounting firm and found that its ease of use and integration with QuickBooks made it perfect for my size office with our smaller client base. There were instances where a problem was found in their system and they, without my asking, offered me a full month's credit on my account which at the time was just over $300 per month. At this point, we've grown a bit and my monthly access fees are approximately $430.
While processing quarterly reports for my state for one of my clients, it was discovered that their system was miscalculating the unemployment excess wage calculation. When pulling reports, it was clear that one specific employee was not over the threshold but Intuit was calculating that it was. I contacted Intuit via chat, first off I understand they are busy right at the end of a quarter but I manned my screen until I got distracted several minutes later. By the time I looked again, they had disconnected the chat. In my second attempt, being the longstanding client that I am, I was proactive and gave them my info to verify my security and typed my question and came back periodically to see if it had an answer. The agent had come on and asked how I was doing... since I didn't answer she wrote that she would be disconnecting - without even addressing my question!
What a waste of time, to ignore my question and disconnect simply because I didn't answer how I was? FRUSTRATED! That's how I am! Next, the agent asked me to pull a report showing the excess wages, which I did but she said her info was different and not coming up with the same information. How could this be? After several attempts to get her to understand, I asked to speak with her supervisor. He came on and said the same thing! He said the employee had met the threshold. Then he asked me to pull a report for the entire year. I'm processing 2nd quarter reports, that period ends on 6/30. So even if the employee reached the threshold in July, that has no bearing on 2nd quarter. Anyone with an ounce of experience with payroll should know this. After about another 20 minutes of trying to get my point across he finally understood.
He came back on to tell me there was a "bump" in their system but it had been fixed... whatever that means. HOW IS THIS OK? Aren't they responsible for providing accurate information? How can I assure my clients that I can provide accurate tax reporting? He apologized but what does that amount to? I then had to ask about a credit. He offered me $12. Said that's the best he could do. Does that sound "apologetic" to you, for the amount of time spent trying to "train" their agent, and their supervisor how to pull a report to reflect information that is inaccurate for a certain quarter. I do not recommend Intuit Payroll, sadly there are not a lot of other providers out there but I'll be looking...
Reviewed June 27, 2017
In September of last year a temp employee signed our business up for Quickbooks payroll without the company knowing about it used the owner's name and credit card. Just discovered this today and I made several attempts to cancel the payroll subscription that we do not need. The policy at Quickbooks is that they won't do anything unless they speak to the owner. I am the manager here and have complete authority to act on behalf of the business. Even knowing all the private data on the account no one would help or even transfer me to a supervisor.
Consequently, I then went to the Quickbooks Facebook page and contacted them via Messenger. They answered me and said they would help and then came back with the same story. I have asked to file a complaint. I went back into the Quickbooks site and tried to cancel our credit card that was on file and the message came up "You can't cancel a card that is being used to pay for one of your subscriptions." Should call them Quack books.
Reviewed May 25, 2017
I had an account for 2 years with Intuit. Due to being hacked on the business account I had to close my account and open another one. I gave Intuit my new account information the same day. The day before they paid my payroll. Less than a week later I get a phone call that if I don't wire money that my bill will go into collections. I called Intuit and said due to medical reasons that I was not able to go to the bank and wire money. They treated me like a criminal saying that if I don't wire the money that the bill go into collections. I asked them if I could pay by check or debit card or if they could use my new card on file and all answers were denied. When I asked to speak to someone higher I was told that there was no one higher. UNBELIEVABLE I am practically begging them to take my money in any other way than wiring it and being threatened that if I don't wire the money that it will go into collection.
And when I threatened to get a lawyer because they REFUSED to take my money due to me being unable to go to the bank... they end up hanging up on me. Wouldn't the most decent thing have been... to call me... informing me that payment was not processed properly and ask me for a different payment option instead of putting my bill with less than a week into a collection agency?
Reviewed May 8, 2017
I've been using Intuit Online Payroll since it was PayCycle and it's just gotten worse over time. The interface is bare bones and not user-friendly at all, when you try to click on the "Help" button it says "file not found", and if you want to look up any reports they are hidden under a confusing tree of sub-menus that never seem to get you to the right place. I'm often receiving notices from the IRS that my taxes were miscalculated so I think there's some wrong with the way they are calculating things. The final straw was when I tried to switch to Payroll through Costco, as I believed it would save me money, but during the signup process I found out it would actually be more expensive once the trial period was over.
I was assured that my service level would go back to normal. Later on I found out that I had lost my ability to print quarterly wage and tax reports and when I called support I spoke to several people in the Philippines who said there was nothing that could be done because my original service level didn't exist anymore. They refused to transfer me to a manager and just kept saying that all they could do was give me a free month of their more expensive service to try it out. I'm going to ADP to see if they can do any better than these idiots!
Reviewed April 28, 2017
I have been an accountant for 30 years, and have used every payroll system on the planet... With the exception of IOP, which my new client used. The most unprofessional, unethical, uncooperative and non-functioning system ever. Their early withdrawal of funds cause a multitude of banking nightmares, their customer support is not helpful, not knowledgeable and even the phone connection is ridiculously bad. Never did get the interface with Quickbooks (another INTUIT PRODUCT!) to work, and half the time even the login page doesn't work. If I had the time I'd sue the company, switching to ADP today.
Reviewed March 13, 2017
ALERT: On behalf of my employer, I have had nothing but issues with this company taking money out of the bank account for payroll. I have called multiple times and have spent HOURS on the phone with these people most recently 3/9/17 speaking with Jason and Joseph, confirming my call was being recorded so there is verification that no more withdrawals were authorized!!! Sure enough today an additional $334.59 is pending to be taken out! I will be contacting our attorney and the NJ Department of banking and Insurance to file a complaint.
A stop payment will be filed with our bank as well. This whole fiasco started in January. I was quoted a price of $267.02 confirmed by email and immediately another email followed with a price of $552.62. After many hours a credit was finally issued. Now there are monthly charges of $2! Called again because they do not process my payroll. I do. Since calling on 3/9/17 and speaking to Joseph, there is a pending charge of $334.59. Every time you call they take out more money!! What kind of scam are you running??
Reviewed Jan. 27, 2017
Intuit online payroll is the worse service ever. Do yourself a favor. Stay away from this service. I cancelled my subscription with them months ago and they are still charging my account. Called every month for the same issue. They gave me a cancellation number, several times. However, they are still charging me. Closed the business account because of this issue, and believe it or not, they charged my personal account. When calling them with the same issues, over and over again, the customer service has no idea what they are doing. Saying that, I can't stand this company.
Reviewed Jan. 24, 2017
It is such a disaster that it's actually making me write it down! Every time I want to access my account - I cannot. Trying to reset password/username - I cannot, it is a loop, constantly driving me to the same point. And when finally I find a way out it says 'server error'. 'Select an option' it says - there are no options!!! Submit a feedback - there was an error, try later! Seriously?! I cannot even submit a feedback of your horrible site because feedback is NOT WORKING!!! There is no way out! You have code errors all over the site!! I feel like it's a joke....
Reviewed Dec. 16, 2016
The basic service is adequate but heaven forbid you have a problem. You are then forced to call customer service which is based in the Philippines. The agents speak english, but don't really understand english so it's like talking to a wall. There's just no way to solve a problem with these agents. On top of that, they refuse to transfer you to a supervisor or US based agent. It a joke and complete waste to time. I am canceling my account and moving on the a service with US customer service agents. Do yourself a favor and avoid Intuit Online Payroll like the plague.
Reviewed Nov. 26, 2016
This site is one of the worst I have ever used. Every time I log in to see my paycheck, and my company refuses to hand out paper pay stubs, I get an error message saying something goes wrong. This is pathetic and I will refuse to work with Intuit ever again as soon as I leave this job. Every time I log in there is a new gimmick I must go through in order to access my account, which still ends in the error message. This greatly shakes my confidence in this company and makes me wonder if all these "security precautions" aren't actually set up to steal my identity.
Updated review: Nov. 24, 2016
Through google, I was able to find an email for the corporate office. They were extremely helpful and responded immediately. They fixed the issue in a very prompt professional manner. Now that I have their contact info, I feel totally comfortable staying with them for all our payroll needs.
Original Review: Nov. 11, 2016
We have been with this company since it acquired PayCycle. I started with PayCycle in 2001. We have had very few issues until this past two weeks. We cannot log in. After spending over 3 hours troubleshooting, changing passwords 5 times, clearing cache, etc. I cannot log in. They continue to promise to call me back, since my case has been escalated. At first their excuse for no return call or fixing the issue was that require up to 42 hours; now, that excuse is out the window. It has been over a week and we cannot log on and we cannot do payroll. I call daily and get the same nonsense. I am at wit's end as I have no recourse. Totally handcuffed. I have nowhere to turn.
Reviewed Oct. 25, 2016
This is by far the worst payroll service I have ever used, their Tech Support Team is in the Philippines and they barely even speak English. The Online Payroll Service has been down for two days with no resolution time in site. I have two companies on this service and they told me to go to paycheckcity.com and hand calculate each of my 50 employee's paychecks. If we were using Paychex or ADP they would do this for us. Instead they are asking that I pull each employee file and enter them as if they were a brand new employee just to calculate their paychecks. This is so wrong, we need to switch services!!!
Reviewed Oct. 24, 2016
Twice in the last 45 days I could not get on Intuit payroll because of so called updates. Why would you do updates during the day when businesses need to access this site for payroll? Qb online notifies you when update will take place because it's planned which makes this sound like it's more than an update... Maybe their security has been improvised? So mad! They have officially lost my business.
Reviewed July 20, 2016
We are an accounting firm that uses QuickBooks for our payroll service. We are really not happy with the service we get from Intuit. Not only do they charge for every single little thing, but their customer service has declined. We have one client who uses direct deposit for 2 employees and we've had nothing but problems with Intuit. For months everything was OK but then the payroll got submitted to the wrong bank. That was our problem, but QuickBooks charged a hefty fee for this as well as made it difficult and time consuming to lift a resulting hold on our account. I talked to 3 different foreign customer service people who could not help me, and I finally had to demand to speak to risk management. Risk management helped me but this took me all day to resolve. As a small accounting firm, this really hurts us in many ways as we lose time, money, and then have to answer to our clients when they are upset.
Now today I cannot get a payroll direct deposit to go through. I am being told that there were some limits on the account. No apology or anything from yet again a foreign customer service rep. Instead they are blaming this on me - saying I set some "limit" when I set up the direct deposit. We've direct deposited before with no issues, so why now? When setting up for direct deposit it doesn't ask for limits. So no, this isn't my fault. Meanwhile, I now have to notify my client AGAIN that direct deposit is messed up and have to answer to them for why their paychecks won't be direct deposited on time. I will be surprised if we can salvage this client after this, and am tired of having to apologize for Intuit's mistakes, crap service, etc. Most banks now offer direct pay for employees - if your bank offers this you are better off paying a little extra for this service through your bank because Intuit has given us nothing but issues and isn't really that much cheaper anyways.
Reviewed July 12, 2016
The absolutely worst payroll experience ever. Lost all of our payroll information. Customer Support is useless. The level of incompetence is unbelievable! I will be going back to ADP next month.
Reviewed July 1, 2016
I purchased QuickBooks payroll service and it has taken me 4 phone calls to get just one employee's check deposited. And my employee just told me that no, it has not been deposited even after I JUST got off the phone and they went through everything and assured me that yes, this time, it was deposited. I checked with my employee and the account number they made me change it to and said was the right one was not. So four days later and hours and hours of phone calls the problem is still not solved. And my hard working employee is not paid and has no paycheck for the 4th of July weekend. Frustrating beyond words.
Reviewed June 20, 2016
Intuit really thinks that they make the world spin. Their support center is terrible. Their product has loops in them after you purchase them that will NOT let you do your State Taxes or will NOT let you install properly. Best part is that I will NOT be paying for the software from this year onwards, since I will just buy it and share it with many others in the family and gain the money back from the sharing. It is the ONLY way to combat these bozos who give POOR support, write BAD code and then HANG up on people when you call the support centers (saying Oops). You call the next agent, and they give LIP SERVICE.
They need to be sold to Microsoft or some Chinese company so that they can be lock/stock outsourced to Manila. I am sure that the entire support staff is not like this, but at least some females are, that woke up on the wrong side of the country, which is why this will go to Manila or India very shortly. Good luck Intuit. Getting bigger is not necessarily mean better.
Reviewed June 14, 2016
I have been with Intuit since they switched from Quicken. Over the last 3-4 years I have seen a major decrease in customer service, they no longer will support pro advisors unless you go through their certifications, you get the crappiest support from the Philippines and let me tell you about the nightmares they have created. They have screwed three of my QB files up and ended up in the support in Portland to fix. They had a major problem trying to find out what occurred. All you hear is how sorry they are, but of course are they fixing anything? NO... Why do that? Instead they prefer to treat you like crap. After over 20 years of being with them I have been switching my companies over to another software and once I get my last customer over I am going to sing, dance and be merry that I can finally be out from underneath the claws of Intuit.
I look forward to that day, it is my one and only dream anymore, NO MORE INTUIT. To me it is so sad to see how they have fallen in customer support and just don't care. They think they are in every corner of the world but the problem is that if you don't keep up the care and support customers will not remain. As of today my payroll is under another software and I am one step closer to bringing all my companies out of QB, yippee for me.
Reviewed May 9, 2016
Intuit Payroll has the worst support!! We have a home care business and use a wonderful software for all of our client and caregiver info. We use Quickbooks with Intuit Payroll (with our software interface) and it is a nightmare! When the interface works, it's fine but when it doesn't there is absolutely no one who knows anything. I have been on the phone for the past 45 minutes with 3 different "payroll specialists" yet no one know seems to know anything. It is so frustrating!!!
Reviewed April 9, 2016
We have been QuickBooks for Mac payroll users for over 10 years, and twice the program denied access to our payroll account. The first time 1/31/16 it took us six (6) weeks to correct the problem and we lost the ability to process weekly payroll and quarterly government required reports. The second time was yesterday 4/7/16. I'm done with this. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE TOTALLY INCOMPETENT.
Reviewed Jan. 27, 2016
We had a very similar experience to the guy who reviewed on 1/13/16. My wife had to change her email address but due to what Intuit said was new security software, they were unable to do the change, although they would never admit it. Since we no longer have the old email account, we had no way to access our Intuit account. We contacted Intuit on 5 separate occasions and were given case numbers (different each time) and asked to provide all kinds of identifying data from Articles of Incorporation to a Marriage license.
We were then told that within 5 business days we would be back up and running. Not so, so after another week and another hour plus on the phone we were again asked for all kinds of identifying information to be sent to Intuit including our photos!! Really?? What were they going to compare them with? Each time we would call, the rep would indicate that there was no evidence we had called on earlier occasions even though we gave them all of the case identification numbers they had given us. After a grand total of over 6 man-hours on the phone, my wife and I gave up and cancelled our account. If you are searching for the very worst customer service experience ever and have nothing better to do than sit on a phone waiting for someone to fix your issue, which will never be fixed, I heartily endorse Intuit for you!
Reviewed Jan. 22, 2016
When Intuit purchased former company in 2012, our company's first 941 form wasn't submitted successfully to IRS despite my state form DE 6 went through same day with submitting. The company didn't inform us that the form failed to submit. When we uploaded IRS notice requesting the reporting, all Intuit did was archive again, never inform us to hand-file hard copy despite several later attempts to ask them to refile. Customer service have never mentioned about the hard copy file. 3 years later, IRS assesses the penalty. Again, going back to the company was no help. We've got the run around explanation which made no sense, and finally was told that we should refile ourself and pay the penalty. That was totally irresponsible for a reputable company to mistreat customer and wash hand of any incurred penalty due to their mistake!!
Reviewed Dec. 25, 2015
I have experienced many issues with this company regarding account access, employee direct deposit, multiple errors across all platforms related to their payroll services. Quite possibly the worst payroll services company I have ever experienced. They fail to meet even the simplest of service like transferring a phone call. It would be a HUGE mistake to trust this company to manage your $. Save yourself WEEKS of stress and pain and look elsewhere for your payroll needs. I made the mistake of using Intuit for my payroll in 2014 & 2015, and at first they were ok, no major issues just tons of little annoying quirks to work out, but then bring in 2015 and the annoying quirks elevated to complete failure. Not sure what happened to this company in 2015, but they should try to refocus by making a list of every active employee and then firing everyone on this list.
Reviewed Dec. 22, 2015
I tried to set up an Intuit account for mobile payments for a newly formed nonprofit. They not only turned us down, but a week later, they cancelled my personal Intuit account. After reading the plethora of complaints, I feel fortunate that neither I nor the nonprofit agency I work for are with them anymore. Based on complaints I've read, their customer service is, at best uncaring and at worst, inept. Dodged that bullet!
Reviewed Dec. 21, 2015
They changed the security requirements without notification. I went to run payroll, but couldn't log in any longer. After hours on the phone trying to sort this out, I finally had to manually run my payroll in order to get it out on time. They still charged me for the payroll service, even though I wasn't able to use it. I went to run payroll 3 days in advance so I could get in and catch up the data and run payroll. After hours on the phone, being disconnected 3 times I finally have given up. Here's the kicker, they won't let you cancel your account without logging in!!! Are you kidding me? This is absurd. I've contacted my credit card company to reverse charges. Now I just want Intuit to quit wasting my time.
Reviewed Dec. 11, 2015
Today, I spent about 45 minutes on the phone with Lee - who I believe was an outsourced customer service rep - at Intuit's payroll department, trying to get the direct deposit of my paycheck to go through like it typically does every other Friday. Normally, I would have received it at 12:00a.m. today (Friday) but this time our bookkeeper didn't transmit payroll until 5:23 a.m. (PT) on Wednesday, December 9, 2015. So now according their rules (2 business days), I will not get paid until Monday 12/14 - which is 5 REAL days later. She has done this before, and so far I haven't had a problem. However, now we do. At issue here is what the benefit is, if any, the customer is really getting out of Intuit's direct deposit payroll service. My employer is on the opposite side of the city but could have written, mailed, adjusted her books, etc, and made her employee a little happier in the time Intuit is "processing" a simple electronic transfer.
I realize it is probably a batch process, but clearly something is wrong when it takes 5 days to get complete a direct deposit. This is not 1988, so I don't understand why a transaction must take that long - business or not - to complete. Where is the convenience in this product? Is it to make Quickbooks accounting easier to do? Well, let me argue that the time I've spent - wasted - on calls, emails, and interactions with our bookkeeper, my employer, and the bank - not to mention the added frustration, stress, and anger dealing with Intuit - far outweighs any positive features of this program. I mean, to be frank, why do I have to call India (on hold for 10 just to speak with someone) to find out why it is taking 5 days to get paid when both my employer and I here in the same city and even have the same bank!
There is simply no economy or justification for using Intuit's payroll service when there are probably countless alternatives out available elsewhere. I did make it known to Lee, the customer service rep, that I was not blaming her and that she did not have to apologize for the b.s. of her company, but I was adamant that the company she is working for sucks! And I told her I will let everyone know it! This product/service may have been a good idea once, but the time has come to kick the garbage that it is to the curb!
Reviewed Dec. 10, 2015
My husband's small engineering business ordered payroll checks from Intuit. One month later we received another batch of checks that were not order. And the checks were numbered the same as the original batch of checks and thus were useless. We refused to pay for the 2nd batch that we never ordered and were useless. We even agreed if they renumber them we would pay. Now we have a collection agency harassing us at home.
Reviewed Nov. 18, 2015
Have been doing business with Intuit and am using their online version of payroll and QuickBooks for 5 years now. We recently had a problem due to their error of issuing one of our employees three identical pay checks via direct deposit. By the time that we found out about their error it was too late to cancel anything on their end and their CSR instructed us to stop payment two of the checks with our bank. As instructed we did stop payment on two of the checks (at our cost of $35 each or $70 total). After we did so, Intuit put our account on suspension unless we paid them the payroll fees plus a $100 penalty! Intuit then blocked our access to both QB and payroll online!! After five plus hours on the phone and speaking to eleven (yes that's 11) different CSR's they finally waived the fee. In total, my bookkeeper spent 14 hours to clear up their mistake!!!
Reviewed Nov. 16, 2015
I have a mac so I was forced into Intuit Online Payroll since QuickBooks Payroll is not supported for mac. I have used QuickBooks Payroll for years without any major complaints. I got a few good months out of them before the security upgrade and immediately couldn't access my account. They of course timed the upgrade right before monthly federal filings are due for payroll taxes, which is absolutely brilliant. I still cannot access my account at all after a week and a half and repeated emails telling me they fixed my problem. I spend hours on the phone with them essentially beta testing the product they already launched for them.
This is the sloppiest product launch I have ever dealt with. I don't think they did any testing on mac at all before launch because they got really excited about my error messages. The only email responses I am getting from them at this point are surveys asking how good of a job they did when they "fixed" my problem. Still can't access my account. Oh yeah, but they did just bill me for this month.
Reviewed Oct. 31, 2015
On October 28, 2015, I contacted Intuit customer service due to a "Login" issue. I assumed it was a simple fix, since I was logging in from a different desktop computer. I also thought that I may have forgotten my password because I repeatedly received a message that my password or email was incorrect. When I attempted to reset through the "forgot password" link, I received a message stating that my email address was not recognized. Keep in mind, I received an email from Intuit that very morning reminding me to run payroll.
In a nutshell, here is my experience with customer service thus far: October 28th: 30 minutes (much of that time on hold) with a customer service agent, who said I needed to call a different Intuit number because I am a mac user. October 29th: One hour (much of that time on hold) to be told that I would receive a phone call the next morning from the customer service rep. with information that would take care of the issue. While on hold, I hear a recorded message that Intuit is experiencing difficulties (however this message was not given the day prior, or when I am first put on hold on the 29th).
October 30th, I received the rep's call 2.5 hours later than the scheduled call time, only to be told that I would be transferred to someone who could help me. I was transferred instead to a woman who asked me which Intuit Product I wanted to purchase! By this time, I thought this was incredulous, and told her so, and asked to speak to someone who could help me. The next person told me this was a "migration" issue, and that it was "advancing" to the next security level. I told him I questioned my account's security (as an odd thing was happening that last time I tried to correct my employees’ hours from "am" to "pm" ~ it was as though someone was trying to enter info at the same time and my single employee (whom I trust completely) said she had not tried to enter anything that day). At the end of the phone call, I was assured by the rep. that this was just about fixed and that I would receive an email from Intuit within 20 minutes.
I would be asked to answer a bunch of security questions and I was told to check my spam folder just in case it landed there. I was also told not to be concerned about phishing ~ it was legitimate. As you may expect by now, that email has yet to arrive, 24 hours later. My payroll is now 2 days overdue and I have no access to my payroll service. I have used Intuit since 2012 and until now, I have been very pleased. However, in my opinion, this is unacceptable. I am paying for a service that can't deliver a simple resolution to let me back into my account.
I have repeatedly given my email, my federal identification number, and my phone number to the Intuit reps who took my calls. A couple reps asked if they could access my computer and I said no ~ I didn't see a connection between that action and how they would resolve the issue. I questioned why Intuit didn't send out emails to its customers acknowledging difficulties and alerting us that "engineers were working to fix it". I also mentioned that Intuit's ability to address difficulties is quite inefficient. I intend to switch my payroll service due to these circumstances. I noticed another Intuit Reviewer in 2014 who experienced exactly the same issue I had and with no resolution in sight.
Reviewed Oct. 30, 2015
Intuit online payroll has worked OK for a year with some issues like not sending forms with payments, signing in. The program is a great idea but when they beefed up security I couldn't get in to do my payroll, it's going on 5 hrs now. All this is doing is making the people that are paying for this service frustrated. I know I'm not the only one having this problem because I am currently on hold and the call times say that they are unusually high. 30 minutes+ on hold is too long. As soon as I can get my payroll done today I will be looking for a new payroll system. I am not one to complain at all. In fact this is my first formal complaint and I am 40. I realize that identity theft is on the rise but come on it's just payroll.
Reviewed Oct. 11, 2015
There are too many complaints to list them all, it's quite sad actually. Let's see, exorbitant yearly "support" fees. Issues that have lingered since 2008 with simple functionality. Unintuitive interface. Inability to appropriately tie transactions together. Online banking glitches. Online banking connector (merchant) fees (19.95+ per month). Nasty proprietary form creation interface. General program glitches (for instance, right now, there is a reminder stating "online banking transactions ready to send"), however, there are no transactions ready to send [pathetic]). Problems with payroll processing and workers comp integration. Problems with hard coded payroll liabilities tying with actual transactions. That's the short list.
Reviewed Sept. 2, 2015
In a nutshell. Intuit is raiding my bank account on a monthly basis for non-existent Payroll Services... period. I cancelled the service in July of 2015. No problems in August. No debits in August. Suddenly on September 1st, a debit from Intuit! My wife and I tried for many hours to resolve this with them. Their response was "Well, we do not have any record of an existing account, therefore, we cannot help you! As far as the debits on your bank account, you will have to take that up with your bank!"
I knew, at that very moment, we were screwed. First of all, I could hardly understand this Intuit Momo on the phone. He had a very thick Indian accent. I spent 10 minutes on the phone with my bank account manager and had a "Merchant Block" placed on Intuit. This cost me a one time fee of $35.00. Well worth it to block this thief company from stealing $38.75 per month from us. I will NEVER buy an Intuit product ever again. Disgusted as hell with this company!
Reviewed July 14, 2015
I cannot comment on the actual payroll product, as Intuit was never able to actually complete the setup process. I am a consultant that works with small to medium sized companies on strategy, finance, and operations, including systems implementation. Here are some facts for the client I was working with that inspired this review: $4 MM annual revenues, K-8 charter school, ~70 employees, standard employee benefits plans (health, dental, life, ST/LT), pension contributions to state retirement plan for all full-time employees.
The implementation process was not managed well and ultimately concluded with Intuit cancelling the implementation THE DAY we were supposed to run our first payroll. Here's a summary: Started the process in April, passed along to multiple "account setup specialists", provided Intuit with online access to current provider to pull all existing information, frequently given incorrect information. Informed multiple times they had all the information to complete. Informed they had access to our online site for current provider. Informed they did not have proper account information for online access one month after providing. Given multiple completion timelines that were all missed.
Informed on 7.10 that they were ready to go on 7.13 (final day we would be able to run payroll and still pay employees on time). Non-respondent to emails requesting specifics on 7.10 and 7.13. Notified via email that they were cancelling our implementation due to Intuit's inability to handle employee pension deductions. Intuit never requested this information at the beginning of the process. I have been involved in a number of systems implementations. This was by far the most poorly managed as well as the worst customer service. I will never consider using Intuit, ever. We did not cancel our other service and were still able to complete payroll, albeit with some added and unneeded stress.
Reviewed June 11, 2015
Terrible and misleading website. It is never clear whether they submit tax forms for you. Only find out when the state tax authority complains they never got them.
Reviewed May 14, 2015
I had a payroll amount that was entered in error for an employee. I called Intuit right away and I was told that payroll was in the loop to be paid and that I could stop the deposit with my bank. I did what I was instructed to do and I received an email five days later from Intuit saying that they paid it and could not get the funds from my bank. They told me I owed them the amount that was sent in error because they paid the employee. They also told me that I owed $50 additional dollars for NSF fees!
I called back and the rep said that she could see in the notes the instructions that were given to me to stop the payment with the bank. She then escalated the matter to risk management who had a block restricting any further payrolls until I relinquish the funds! Since payroll had to be ran this day, I followed the link to pay them only for them to tell me that the process takes three business days to complete! I'm escalating this matter and I would advise anyone not to use them! The knowledge of the reps is basic at best and the error message I get on a weekly basis is not worth it! Run...run...run!!!!
Reviewed April 9, 2015
I have had nothing but trouble with Intuit using the Mac version. I could manually prepare my payroll and reports much faster than through their version. The Windows payroll version is very user friendly. Through the Mac process, I overpaid the tax liability and now have to go through the process with the IRS. Have had trouble exporting checks, misc forms etc. which resulted in duplication.
Reviewed April 8, 2015
I have had to reset my password every time I try to login to payroll records. Before now I assumed I was being careless or forgetful but now it is obvious (after being very meticulous and writing down all information) that there is simply an issue with their system when you try to log on! 30% of the time when I am successful it tells me there are no records to show. VERY frustrating!
Reviewed April 7, 2015
Save yourself the headache and the time and go with Zen payroll! They are a dream!! After starting the 30 day trial with Intuit payroll I spent 3 hours on the phone with them over 2 weeks trying just to run payroll (on hold, "let me transfer you", "for some reason I can't find your account", etc etc. ) to no avail, that's right... After all that, still no payroll. So I cancelled my subscription before it started spending another 45 min on the phone to do that.
3 months, 2 e-mails, 1 online cancellation form filled out, 4 phone calls (to which I was told my account was canceled each time) and the equivalent of another 3.5 hours on the phone later, I'm still getting charged for my "subscription." Furious! To say it's impossible to run payroll AND it's impossible to cancel is an understatement! Who has time to do this? These guys are the worst company I've ever dealt with. To top it all off, my fiance had almost the same experience. Save yourself!
Reviewed March 24, 2015
Last May 28th I purchased the enhanced payroll option for one year of service. On my bill it says that the future recurring charge would be $280. But I just got an email saying it would be $390 plus taxes and that my renewal date is now May 5th. I called their customer service to let them know that the renewal date is off and so is the amount to be billed. Got absolutely nowhere with the person I was talking to. So discourage, I cancelled my subscription altogether. Every year, since 2004, when I first became a customer with Intuit, I have had problems with the amount that they charge me or some other complaint. It's always a fight, and I'm so sick and tired of feeling ripped off. Worse part, I will have to call and renew because they have you over a barrel, so to speak.
Reviewed March 9, 2015
Starting Jan. 1, Intuit Payroll was inaccessible. I needed to fill out a state form to do payroll, but the form would not submit. I needed to pay my employees, so I switched payroll services. I then tried to cancel. My e-mails and web form requests were ignored. I called to cancel and waited for 15 minutes before someone at Intuit picked up. They told me I needed to speak with someone else, and I had to hold 45 more minutes. This person told me she would cancel my account in a few days. A month later, and my account is still not canceled. I am on hold again.
Reviewed Feb. 21, 2015
We just have 4 employees and I am very capable to do the payroll manually. I think it's not fair that they charge enough for the software and also try to force us to pay more for something I don't need.
Reviewed Feb. 17, 2015
Intuit Sr Management should be ashamed, farm all questions to non-qualified personnel in Malaysia who sound like they are literally sitting on top of each other. Hold time are horrendous and the people on the line do not know what they are doing. I have spent hours (literally) trying to make an extra payment to my 2014 IRA before my tax planning meeting and the way Intuit has this set up over there is such a mess.
The first line of support (while overly polite because that is the only thing that they know) they then have to call their back office support team located who knows where and all along this is while you are on hold. When they come back on the line each and every time they are taught to go over exactly what it was that you wanted them to do only to then tell you that back office support is still working on it. There are no call backs. Emails allowed and each time you call back you get a different person. Absolutely pathetic... On top of it my reports are now all incorrect because they do not understand what we are asking them to do. Beyond frustrated and looking for another provider. I am through. Liability wise what are my options if the IRS comes after me?
Reviewed Feb. 12, 2015
It is terrible being passed around from person to person. I finally got through and cancelled this in Dec of 2014. They keep debiting my account. I don't use it. I cancelled it. Now nobody will pick up the phone!
Reviewed Feb. 11, 2015
Intuit debited my employees' paychecks for up to 15% of the check without notice and in error. It took many calls and an enormous amount of hours before Intuit finally returned the funds to the employees a full month after erroneously debiting their checks. Three months later I am still trying to get my business tax filings straightened out. Stay away from Intuit.
Reviewed Jan. 30, 2015
By far the largest software disaster of the century!! Customer service is non-existent in spite of a pricey support contract. I've spent 3 Full Months on the phone with calls that last 2 to 3:50 hours without any of the issues that Intuit created ever being resolved. The agents are rude to the point of obnoxious. The so-called "techs" are overseas and are impossible to communicate to and are only capable of responding with the pre-printed script they are provide. I've been told the EXACT SAME THING every time I've called in EXACTLY the same words as the idiots I'm connected to, unable to think or process a problem, only recite what they are told via computerized scripts.
Oh, but you can be rest assured that BILLING is in the U.S. and if you don't pay your bill they-- in protest of the issues-- they will harass you in very good English. They will treat you like garbage and talk to you like a 3 year old. In the end they changed our company's Federal EIN number and have never corrected it. BTW... you are not allowed to make the correction in the system yourself. Intuit has to do it from a remote location and have yet, in 3 months, to have any success doing it. I'm filing a complaint with the U.S. Federal Government since we aren't able to process any tax information or file any Federal paperwork with the correct EIN number. As the Controller of a major company I can say with confidence to STAY AWAY FROM THIS COMPANY AND ITS PRODUCTS or you will highly regret it and you won't be able to do a thing about it.
Reviewed Jan. 29, 2015
I ran six months of payroll with this company. Never again. We had only four employees, but three states. The experience was so terrible that I am still emotional about it.
Reviewed Jan. 2, 2015
I started a trial payroll service with Intuit only to find out they are really not Mac friendly even though they have the program for Mac users. I wasn't able to even complete my company set up. I cancelled the service 2 weeks after I started the trial. 2 weeks later my credit card was billed for payroll services. I called thinking this would be a quick fix, they would be able to see that I had cancelled before ever setting up my company or running a payroll. After all, I had emails stating that my service was cancelled from them. I spent 3 hours on the phone, being placed on hold, transferred 6 different times. After that amount of time, they still could not tell me that my account would be credited the charged amount. I finally decided it would be easier to go through my credit card company and dispute the charge. For a company that is responsible for filing your payroll taxes, they seem to be very unorganized and unable to help with a simple matter.
Reviewed Jan. 1, 2015
I recently renewed my support contract for Payroll. Shortly after that, the phone numbers changed. Now instead of asking, they take control of my computer and within a couple of minutes, found errors and wanted to charge hundreds of dollars to fix. When I renewed my contract, I was told it was free like it was last year. I ended up paying $129 to get 2015 downloaded which was supposed to be free with contract. I was told I had to sign a contract that didn't have any costs or info before he would fix my problem. He then said he would remove 2015 if I didn't sign, which he tried. He now has all of my credit card info and I don't dare go back.
Reviewed Nov. 4, 2014
I just received a letter from the IRS stating that I owe a 10% penalty on my last payroll tax filing. The Intuit Payroll I ran via QuickBooks told me the payment was due on October 29, but according to IRS rules, it was due August 15. The penalty is a result of sending the payment 68 days late.
Intuit advertises their payroll service as a way to "stay compliant" and "avoid penalties," and describes the product as "guaranteed." However, when I called Intuit payroll support I was told that I should have changed a setting inside the software to follow IRS rules. (How was I supposed to know this? I'm counting on Intuit to know the rules!). Intuit declined to pay the penalty or even refund the subscription payments I made to them for a service that got me in trouble with the IRS.
Reviewed Oct. 24, 2014
Intuit changed their software and we can not process our IRS payroll report. Online for 2 hours. Not resolved. Tax return due in 2 days and their resolution was go to IRS.com, print and file our form! QB has been doing our payroll, returns for 4 years and we have no idea how to get the numbers to complete. What a $ JOKE! Now we have to pay our CPA to see where we are at. USE ADP....
Reviewed Oct. 3, 2014
Intuit Payroll has horrible customer service. After speaking with a representative, Mary ** for almost two hours she hung up on me without any resolution and did not bother to call me back after. I then had to call and speak to a supervisor, Mel ** to get my issue resolved. I am currently on hold and still don't know if they can resolve my issue. Horrible customer service, complete disregard for their clients' time. I would not recommend intuit payroll for anyone.
Reviewed Sept. 24, 2014
Intuit boasts "one click" exporting. I used it for years and was happy. Until I upgraded earlier this year to Windows 7. They said there is an issue with exporting to Quicken. And STILL after AT LEAST 7 months, they have NOT gotten the problem solved. Thousand of people have an issue with this! What was once ONE click is now about 10. When you have 10 clicks, you have more chance of error which it finally caught me and now I have a problem that I can't correct with my Quicken. I am looking for a better company!
Reviewed Sept. 12, 2014
By far this is the worst system I've ever encountered! Their online full service payroll product locks up and then calling in I have to call in (30 minutes hold time) then the CSR has the same lockup issues. I've discussed the issue several times with Intuit but they tell me it's my browser even though their own people experience the same problem and I tries using the system on three difference PCs. Time to switch!
Reviewed Sept. 10, 2014
We had been pleased with the Intuit Online Payroll and customer service from April 1, 2014 until September 2, 2014 (last Tuesday). On that day, I logged into the payroll system and was backing out of a report when the program locked up and then kicked me out. I attempted to log in several times, at different intervals during the day, and the system would not allow me in. At that time it was giving me an error message that I had the wrong id and /or password. I called Intuit Online Payroll help line and established a new password for the account. So, upon re-establishing a new password, I was able to get through the portal only to get an error message "No Company Could Be Found". The "link between our portal and the cloud based data was broken."
For the next workweek, myself and/or my two software developer bosses spent more than 7.5 hours of direct phone contact with your customer service reps/engineers in India or the Philippines. Every person (and there were many) insisted it was a log in problem rather than the fact the company was lost in the "cloud" somewhere and they couldn't link it. Each of us have spent hours on Intuit "workarounds" going through all different kinds of web addresses, and browsers, that led us to the same payroll log in screen, and after entering the latest log in and password, it again (always) let me enter the portal only to be told that "No Company Could Be Found." Intuit kept telling me that our "ticket" number ** had been "escalated" to the next level of assistance, but nothing changed. Their associate on Monday, September 8 just put me on hold when I tried to tell him that it wasn't the log in or password, that the link is broken and I need to know where our payroll records are. I asked him if he could see our payroll files from his access, and he said he could only see our registration files.
Yesterday, I was told by my boss to not even deal with customer service, only with supervisors and to obtain badge numbers of the individuals I spoke with. I nicely but firmly requested the same of Intuit, and although I was on the phone with them for 3 hours (much of it on "hold") I still was not given the opportunity to speak with a supervisor. At one point the rep asked me for another email address, luckily I had another address that links into my business account. He said he was going to try to access it that way... so we were back to the log in instead of the company file again. He did mention that he spoke to another customer that day who experienced the very same problem that I did; and, they hadn't been able to resolve his problem either. He also mentioned that I might be required to submit a copy of my driver's license to the next person I spoke to and I told them that I won't do that. My driver's license is personal and has nothing to do with identification to my company. He put me on hold and never came back on the line. A half hour later I hung up because it was time to leave.
A rep that I dealt with yesterday actually called me back this morning and a back office agent verified that our log in was correct, but that engineering does not have a fix for my problems or for the other companies experiencing the same problem. They will notify me by email when this is accomplished. It is now 8 working days since I have been able to access the file and I have payroll, quarterly reports at the end of the month, and state taxes to be paid within the next ten days.
Reviewed Aug. 21, 2014
I am a small business owner, doing payroll and bookkeeping for 48 clients. The new client I tried to set up for direct deposit gave an incorrect bank account number. The attempt to get Intuit payroll to change the number to the correct one has been a dismal failure to say the least. I have spent nearly 2 hours on 2 separate phone calls with agents to try to change the account number. I filled in and had the client sign the first bank change form requested by Intuit. Then they emailed me that the client was not the Principal on the account, and that I had to sign the form. Even though I explained several times that I am not authorized to sign on his bank account, they persisted.
I filled out yet another form after receiving an email warning that my request would be cancelled for not returning the proper forms. This one was to change the Principal to my client's name. Sounded dicey, but followed instructions this morning after another 40 minutes on the phone with "support", a certain misnomer, by the way, and now have just received yet another "no-reply" email saying that my request to change accounts had been cancelled, since I failed to provide the proper documentation.
I have seen Intuit go from a company that once at least had a human that could DO something about your request, to a company that hides behind "no-reply" emails, that all direct you to go to their payroll support website, which only works for the simplest of issues, and which I find particularly insulting, given that I pay an annual subscription fee that increases EACH AND EVERY year.
Reviewed July 31, 2014
We do payroll twice a month. Once for salaries and once for commissions. When we do salaries, it calculates the FIT correctly. When we do commissions, some months it calculates the FIT and withholds it and some months it does not. QuickBooks payroll wants me to pay the $190.00 for a subscription to fix their problem. We are looking into another complete accounting system. Their one solution is to switch to the desktop version.
Reviewed July 22, 2014
We are an accounting firm and have used QuickBooks for almost all of our clients bookkeeping and payroll needs. However, I cannot suggest that anyone use the online version of QuickBooks as it is very unreliable especially if using the payroll functions. We have missed our clients payroll last week because of a technical problem and it has been almost a week now and the system is still not fixed. The quarterly payroll reports are due at the end of the month and I still can't get into the payroll module to process. I have been on the phone for at least 6 hours and still cannot get it resolved!!!
I highly suggest that instead of using QuickBooks Online, you instead use the traditional version of QuickBooks and have it networked though a company such as Right Networks. We have many of our clients set up through this service and it allows us and the client to be in the same company file at the same time and payroll is much more reliable using the PC and Mac desktop versions of the QuickBooks. If there is ever an issue with the Networking set up, Right Networks gets back to you immediately and has 24/7 availability - however if there is an issue with the actual operating of QuickBooks, you still have to deal with Intuit on that end.
Reviewed July 15, 2014
We have had QuickBooks online payroll since January 2014 and have found it to be the most bug-riddled software in my 28+ years in business. We have to do our payroll days ahead of the deadline because it's likely there will be a problem when we do payroll. The system crashes if you enter more than 7 employees at a time to pay, so you have to keep saving after 3 or 4 and re-enter which triples the time to do this. We started payroll one morning to find out we couldn't enter anything because of a system update that invalidated all our stuff, so we had to do a "work around" so our employees could get paid.
Am on the phone now for two hours late in the evening because the rep can't figure out why we can't create checks for 4 of our employees. He tells me what I have heard for six months - that they will escalate this to engineering. Well, nothing has gotten fixed yet and we still have the same problems. His suggestion now is let's try another "work around" to see if that helps. This work around will take about 2 hours of data entry for us with no guarantee of success. I cannot believe a company this big can have such a bad product on the market!
Reviewed April 15, 2014
My wife and I own a small booking and tax preparation business. We do payroll for a small business. We were talked into upgrading our Quick Books to include payroll. We paid for the upgrade, paid for the paychecks and then had issues. First, they did not link their checks to our account. Employees could not cash theirs checks. Then, on the new checks, they dropped the zeros from our account number. They sent us new checks with the zeros but dropped another number. Don't get me wrong, Intuit has some of the best customer service I've ever dealt with but someone needs to be double checking their work. If this new set of checks is incorrect, I will take my business (accounting and payroll) elsewhere.
Reviewed April 7, 2014
Been using the software for the last 3 months and have called company to complain every two weeks because the software crashes and does not do as promised. Each time I have been told the issue was escalated to engineering, but to date we are still having same problem. Have spent several times 2+ hours on phone with customer service without issue resolved. One time we spent 2+ hours with customer service doing a work around because they made some software changes without notice that caused our whole payroll not to work.
Found this out only a few hours before our payroll had to be submitted for direct deposit. A serious concern because we almost missed our payroll because of them. Each time I do payroll I hold my breath not knowing what problem will pop up next. Currently we can enter more than 10 employees at a time without the system crashing. Software and customer service have been the biggest disappointment!
Reviewed Feb. 14, 2014
They sell you a product from Office Max that states it is a payroll service. They nowhere state that there is an additional charge of $2.00 per paycheck written. The person on the phone said that he could not give me a price until he had a credit card to process the account.
Reviewed Jan. 10, 2014
I closed my business on October 14, 2013. I contacted Intuit by e-mail and told them to close my account; however, they keep taking money out of my account on a monthly basis. I tried closing my business checking account and found out that I couldn't because they have been taking money out of my account - October, November, December and January. I talked to someone on December 23rd and they said they closed my account, but they still took money out on January 2nd. I have now accrued almost $170 in fees in my checking account. My business is closed and I have no money to replace this money.
IF ANYONE WANTS TO GO IN ON A CLASS ACTION SUIT I AM IN!! Let's get something started here. THESE PEOPLE/THIS COMPANY NEEDS TO BE PUT IN THEIR PLACE AND TOLD THAT WE WON'T TAKE IT ANY MORE!!! All that I want is my money back - $170 but every day there are more and more charges to my checking account. However, if there are people who want to go in on a class action suit, I am totally there!!!
Reviewed Dec. 7, 2013
I went online to do payroll and was notified my account had become inactive. I was told to renew my subscription, I had to provide a credit card. I renewed my prescription. Today, the following business day, I have discovered through my bank that Intuit has charged two separate amounts (double the amount quoted) to renew my account. So far today I have been on hold for over 45 min spoken with two reps, and told they have the right to hold my account for double the amount of purchase for up to two working days/48 hours. So in short, I paid $375 for a service and they have charged me twice at $375 and say this is normal practice and that it's up to me to contact my bank to release the additional fees earlier than 48 hours. Who has time for this?
Reviewed Oct. 24, 2013
We were told by Intuit to upgrade our QB Premier 2010 to QB Pro 2013 with Enhanced Payroll. We purchased the software and installed it. The first time I went to do payroll, a Pop-Up said we had exceeded our Employee limit. I called Intuit and asked the to explain why we were not able to do a simple task of paying the same amount of employees from QB 2013 as we were when we had QB 2010. The reply was "Oh. The new software has a limit of 3 employees. If you have more than 3 employees, you have to purchase an unlimited package for $100.00 plus tax." I asked them to point out the place of the packaging that shows the limit to employees for payroll. She actually put me on hold for over 10 minutes. She returned to the line and told me she checked with her supervisors. It should be printed on the packaging somewhere and I would need to purchase the Unlimited package. I am TOTALLY frustrated! There is ALWAYS a financial catch to Intuit software.
Reviewed Oct. 23, 2013
We have been with Intuit for 5-6 years and have discovered they may not have filed W-2s for us as a part of their payroll services. Now they are denying that they ever were responsible for the W-2 filing. So now are the notices from the IRS... These fools are ** and then some.
Reviewed Oct. 16, 2013
I have been a loyal customer with Intuit QuickBooks for over 8 years. I just closed my business September 2013. I contacted Intuit to cancel my payroll subscription. No one informed me that my software was not updated so that I can finish closing out my business. I can not do my FUTA for the 2013 payroll year because the FUTA report is showing 2012. The message comes up saying it must be updated. I just called Intuit to get an update and guess what, I have to pay!!!!!!! I will never use Intuit again. Crooks!
Reviewed Oct. 16, 2013
I am an S Corp and since I am the only employee, I thought Intuit would be a good alternative for me. Inexpensive and I handle it all online. WHAT A MISTAKE. 4 months in and they still have not sent in my state taxes because of various issues that they have not been able to explain to me. When I click "pay taxes", it says they are being paid. Then a week later, I get an email that there was a problem. When I call Intuit, it is a call center in India and they punch in your question to their system and give you auto answers. If you try and click on "chat", it does not work. Needless to say, I have cancelled my service. My state taxes are late and I have fees to pay. I do not recommend Intuit. What a nightmare it must be if you have employees.
Reviewed June 18, 2013
Funds were transferred to the account used for payroll taxes but must have been late as 1 of the payments was not paid (probably our fault not doing the transfer earlier). However, our payroll account was put on hold. Intuit did not resubmit as email stated. I called customer service 3 times, put on hold for 30 minutes, tried chat (3 sites to get one to work) and was told do not contact chat and read email. They could do nothing. Finally made contact with a live person and had to wire funds to unblock payroll account and they would "try" to resolve within 2-3 days so we can do this week’s payroll. Worst service in the world. Would not recommend to an enemy.
Reviewed June 11, 2013
I purchased this program at Best Buy Moline, IL in Feb. I purchased program and it wasn't what I thought it was. The package said I could return within 90 days. I sent it back in March with receipt. To this day with many phone calls and them disconnecting my call, to being put on hold, I have not received a refund for $320.00 nor do I have a product. BUYER BEWARE THIS COMPANY (INTUIT). It is a scam. Next, they will tell me it is over the 90-day refund policy!!!!!
Reviewed May 30, 2013
Intuit discontinued its Direct Deposit Debit Card Program and told customers that they would receive refunds for their remaining balances in a timely manner. The first time I called to check on this, I was told by the Customer Service representative that I would get my check within two weeks. That did not happen. When I called again, I was told my account had yet to be closed as they were awaiting any possible pending charges. The time frame for this was 30 days.
I was told that the refund was mailed on the 13th of May and I would receive my check no later than 5/24/2013. That day came and went and I called Customer Service a total of six times in an attempt to find out what is going on. They all gave me six completely different answers, everyone of them negating what the representative before them said. And this was after waiting on hold for long stretches of time, 20 minutes was typical, but one for over an hour.
I called a final time and asked to speak with someone in charge. He told me a completely new story. My check was most likely cut yesterday (but maybe not) and should arrive within the next two weeks (but maybe not). I am furious. He asked me if he could record our telephone call, and I said that was not a problem. When I informed him I was also recording this phone call, he threatened to hang up on me. He made some excuse about there being a glitch and apologized profusely for the erroneous information I was previously given. When I asked why no correspondence via mail or e-mail was sent to inform me of this problem and to let me know what was being done to correct it, he had no answers.
Is anyone else having a similar problem? I am ready to turn this matter over to the FBI, so they can investigate fraud. I have not had access to my funds for two months now, and all I get from them is the run-around. This is ridiculous.
Reviewed May 13, 2013
I am being audited and have requested copies of W-2 for my employees. Intuit is saying unless I sign up with them again, I cannot have copies. Why should anyone have to spend a few hundred dollars for records that take pennies to print out?
Reviewed May 10, 2013
I bought your software from Staples on 05/06/13. On 05/08/13, I was installing the Pro 2013 Intuit and encountered some problems in registering. I called the Intuit number and an Intuit staff, Anna ** from payroll, picked up the phone and was helped me. She gave me the account number and the validation code to write down. After we encountered another problem, I told her to connect me to someone who could help me. Then I requested to come back because I have to meet an appointment, either by 5 pm or the following day. When I called the next day, I was told the validation code was not working. I was transferred to another unit. The lady said she thinks someone had entered it before me. I became curious and went to check my computer.
Anna had hacked into my computer and removed the book I wrote with cover page. She went to my 2010 Word, separated my document and opened another Word 2010 to take the new books I am writing. She went to my save mail on my email, went and brought out information of transfer whom I have never seen the full information myself, and she put it on PDF and created a Word for it. Where is the integrity of Intuit? Where is privacy policy law? Intuit is meant to be a company we are giving our vital information to. They said they are installing payroll. Why will they remove all my books and write ups? I spoke to Jessie the supervisor. She told me she saw that my document on PDF was blocked and I asked her for the name of the staff who I spoke to that she can see. Jessie left me on the phone for almost two hours. She was aiding and abetting but I said she should transfer me to the supervisor of fix and support but she transferred me to a staff called Deepak, who was asking me permission to enter.
I told him, "You did not ask before you took all my documents. I would like to speak to your supervisor" because Jessie told me she was trying to get me the supervisor. Then Deepak gave me Andoop, the supervisor, who was surprised and asked how they could help by giving them permission. I could not trust the fact to give permission to them because they hacked in first. I said, "Tell Anna ** ID ** to go back and restore all she blocked and removed." Intuit, where is your integrity as a company with this kind of staff that you employ? It is like going to the bank to steal from the vault. I need your response on this important issue.
Reviewed March 28, 2013
After several attempts to register the product online via FireFox and Chrome, I received a message saying that the browsers were not acceptable and to use IE for online registration; preferably 7.0 or above. Even after attempting to register the product via IE 8.0, it would still not register the product I had just purchased. I finally called customer service for assistance. I waited more than 20 minutes to reach a representative. Once the representative got on the phone, she gathered basic business information including my TIN, and business name. She assured me she had successfully registered the product. When I asked for assistance to get the payroll underway, she indicated she had to transfer me to a payroll representative. That was fine, but another 10 minutes later, the representative came on the line and asked if he was speaking to Jo Ann. I said no, and did not know why that name would be on the product I had just registered.
He indicated he could not speak to me as I was not the registered owner. When I mentioned I had just registered the product with the previous representative, he attempted to track down the issue with why the software had been registered to the owner of the business we had purchased. Apparently, Intuit accepts default data from other entries (TIN or address or phone) and assumes it is correct. After another 20 minutes on hold, the line was disconnected and I no longer was in contact with Intuit. I contacted Intuit customer service once again, and talked with yet another representative to whom I had to explain the circumstances again, with endless interruptions on what may have occurred rather than listening to what I was saying.
Now nearly 2 hours into these conversations with customer service, I was told that I had to submit an Account Name Change Request to a remote email address, and they would contact me once it had been received with plans for compensating me for the problems they had created, and correcting it by providing future service. I completed the form and sent it back within 20 minutes. More than a week later, I have not heard back from anyone at Intuit regarding their receipt of the form, nor confirmation on the status of my registration. They absolutely have the worst customer service I have ever received. I suggest giving your business to more deserving companies - ones which might actually care about providing service to customers.
Reviewed Jan. 15, 2013
The company I work for had been using Quickbooks for years for everything but payroll. When I suggested we upgrade to the Enterprise Edition and run payroll on it, we did research first. One of my biggest concerns was the ability to create a NACHA export for Direct Deposit that we could send to our bank. I was assured multiple times that we would have no problem with it. I asked the question 10 different ways - always getting a "yes". When we finally pulled the trigger and made the switch, we learned that if we wanted the functions we thought we purchased, we would have to use Intuit's bank! Changing banks to accommodate software is ridiculous! I feel like we were tricked - baited and switched.
Reviewed Sept. 27, 2012
I have been on hold with Payroll Support for longer than I have actually spoken to a representative(s). I say representatives because it seems that I am often "accidentally" hung up on, representatives do not call back when they say they will, and support personnel transfer me from one person to the next because they do not want to or know how to help resolve my payroll issues. I would like to hope that the madness will end, but there is no end in sight. I guess I will consider the expense a sunk cost and begin looking for a new service.
Reviewed April 24, 2012
For the second time, Intuit-assisted payroll has made a mistake on my 2008 employer taxes. This time, they collected the employer taxes from me and failed to pay them to the IRS. Previously, they failed to take out the correct amount.
Reviewed March 5, 2012
Intuit takes advantage of small business owners again. After paying for their Payroll Service for 2012 in December 2011 ($365) here in March 2012, I get a notice that unless I upgrade from QuickBooks 2009 to 2012 I won't be able to use their payroll service. The cost to upgrade to 2012 is $519. If I knew that in December, I would not have paid to use their payroll service for 2012. What a rip-off. For three employees, it is probably cheaper than the $864 ($365 + $519) to farm this out to an outside payroll service. I was advised that my annual contract to provide payroll updates will be suspended in May unless we upgrade from 2012. This really stinks.
Reviewed Dec. 29, 2011
Intuit was supposed to send me my card to my home address. They had already sent one card. Because I work with two people, they were sending me another (unknown to me). Lo and behold, I received one and the other. The one with the money on it was sent to Mountain View, CA! When I told them that I did not live in CA, they said that the address they sent it to was the address that my employer gave them. I told them that this was their error. They actually told me, “Oh, no, this was the address we were given. This was your mistake.”
I spent a total of about 2 hours on hold while they were supposedly attempting to fix the problem. I have attempted to complain to them, but it does absolutely no good. I warned them I was going to contact everyone and tell them how horrible Intuit was. After it was returned a second time, I finally got a manager with a little more common sense than the others, and he FedExed the card free of charge. The others all insisted that I needed to pay $25 to get it sent to me (FedEx fee). I attempted to email them a complaint over an Intuit website but got an obviously canned, insulting email 'thanking me' for letting them know.
Reviewed Nov. 6, 2011
I had already filed a complaint about few days ago, but no response. This company is my merchant services provider, the process my credit card payments. They withheld about $4000 for no reason and don't give me back for over a month already. I'm fighting with them ever since but they decided just to manipulate with my money. Everytime I call and ask for managers, they don't want to let me talk to them, and if they do, they are so rude that its unacceptable. The managers told me that they can do whatever they want and withheld money if they feel like doing it.
Reviewed June 27, 2011
I ran payments through this account for a month with no issues. One day, Intuit decides to put a hold on all my funds for "unusual activity." My sales for that day were just like any other day. They call my customers and drill them about what they bought, if they authorized the sale, etc. Well, needless to say, when a company's merchant account calls you and drills you about their own merchant, it would make anyone wonder why they were calling and lose credibility in what you bought.
Intuit cost me over $6,000.00 in business as a result of this. I now have a regular merchant account, that cause me no grieve. I would never recommend anyone use Intuit. They are a joke and nothing more than a third-party processor that will eventually hold your funds. They have also done this to several merchants.
Reviewed March 24, 2011
Intuit takes advantage of small business owners again. I was advised that my annual contract to provide offline payroll updates will be suspended in May unless we upgrade from 2008 to the latest crap they are putting out. I need an anti-trust action.
Reviewed Jan. 12, 2011
I switched to Intuit Assisted Payroll about six months ago. They were "oh, so helpful" in setting me up, telling me to call anytime and always call the one woman who would be my "go to" person. After that, however, all semblance of service ended. The assisted client services is unacceptable. There is no email contact for customers. This is unbelievable. If you do somehow weed out a fax or email number to get help with an issue or a problem, it could take up to two weeks to get a reply. So, good luck if you get an IRS letter with a deadline.
This happened to me and it took a week to get a reply from Intuit. I called twice about it and they told me that they wouldn't give me information over the phone. I had to wait to get email notice from them which could take a week to 10 days. I ended up calling the IRS and dealing with it myself. More work hours were missed by me. Every time I have had to call them, I have been put on hold for insane amounts of time. Just yesterday, I was on hold for over an hour and a half for a 10-second answer. This is not the service I was presented with when they wanted me to sign on with them.
Reviewed Dec. 28, 2010
Intuit forces you to upgrade software by not supporting or turning off very important features. We initially paid $500 for this accounting program. That's a lot of money for a small company. Every 3 years they force you to upgrade. This year, for instance, after I paid $275.00 just for the tax tables to work within the program for one year (an amount I consider ridiculous as I am still doing the payroll input, not them) a notice pops up that tells me this upgrade won't work after May unless I upgrade to QB 2010. So I pay an entire year for payroll but only get less than half of the year. I am tired of this company ripping me off. I intended to buy accounting software once. Turning off payroll is robbery. If I want to run my program on tax tables that are outdated then I should be able to as I paid for them. I am just sick of this happening year after year.
The latest version upgrade I am forced to make will be $200. That's after the $275 payroll update. I am a small business currently employing only 2 people. We are home builders in the worst economy ever. We aren't exactly making money. I am tired of being ripped off by Intuit.
Reviewed Aug. 14, 2010
This company is a fraud. They charged me $140.93 on my credit card! I have done no business with this company and when I try to call the 1-xxx-xxx-xxx, all I get is the runaround. I want my money refunded to my account as soon as possible. I did not authorize these people to take any money out of my account!
Reviewed July 27, 2010
The inscrutable tech support is not only slow to respond, but gave me incorrect information. I wanted to get around the Inuit Homestead ** web page layout tool and upload my own HTML files to the site. The response I got from the help ticket I filed gave me the wrong FTP address. It's ftp.intuitwebsites.com. Anyone searching for this information should ignore all printed support material, including written responses from the company, and talk to a live person instead for anything about FTP. Also, the live tech support person I talked to told me Intuit (Homestead?) sites do not work with the FTP client installed in Dreamweaver. This information should be clearly posted in the FAQ area, along with the correct FTP address.
This caused me days of frustration. I'm taking a web design class and had to get my web site up on deadline. I not only missed the deadline, but was so frustrated that I considered dropping the class. Dropping the class would have cost me thousands of dollars, so I stayed with it. The fact that the only information readily available on the website was incorrect is unacceptable. I will take down my site from Intuit after my class ends.
Reviewed July 20, 2010
I called Intuit to get a validation code for my software and while the attendant was preparing the validation code, he asked me for what I was going to be using QuickBooks. I told him I was doing payroll through ADP and Chase Bank and that the ADP representative suggested I use QuickBooks because I could download ADP reports to QuickBooks. The agent told me he would set it up for me while he was getting my validation code. He asked for my bank information, but never told me he was selling a payroll service or that I would be charged any money. He simply told me that he was helping me set up the account for ADP.
I was flabbergasted when I opened up an email after 5PM to find that I was charged $218.62 for a payroll service that I did not want and did not request. I was never told there would be a charge for this program nor was I asked whether it would be okay for them to debit my account. I immediately called Intuit but they were closed. I called the next morning and although they are going to reverse the charges, they said it would take a few days. They have already taken money out of my account without authorization. These are very predatory and deceptive practices.
Reviewed June 26, 2010
Intuit, unknown to the customer, sets up "unlimited recurrent billing" for Payroll Services. The charge hit my account today for $240.00 and there is no one you can call, email or chat with to question or reverse this charge. Since it was done on Saturday, I have to wait until Monday. Intuit constantly pulls this **. You would think with as much as they get already for the program itself and charges for every little thing, they would not have to stoop to tactics like this. I love the functionality of the program, but I hate having to re-purchase a program every 3 years, and have to re-purchase payroll updates when the program should allow you to make the payroll tax change that comes up each year. I have to start looking for the competitor that has a consumer friendly application that isn't going to cost me $240 bucks more per year.
Reviewed Feb. 16, 2010
After signing up for a trial merchant service account, I cancelled within the first 30 days. Intuit made it very difficult to cancel service and I faxed multiple copies of letters to them asserting my desire to rid myself of them. They have debited my bank account $65 per month since November 2009. My letter was received by them in October 2009. When I brought it to their attention, they were rude and as unhelpful as any company I have ever dealt with. In fact, every single person I have dealt with at Intuit is has been an **. Why are they immune to business ethics?
I have received unauthorized charges via ACH through my commercial bank account. The charges have totaled over $300 and we had to close the account at our bank to lock them out. This was time consuming and unethical on Intuit’s part.
Reviewed Oct. 28, 2009
Reviewed Sept. 26, 2009
Reviewed Sept. 4, 2009
My employer uses Intuit Payroll services. I login to Intuit to print my pay stubs and W2 statements. Recently, I changed my password and somehow misplaced it and forgot it. Intuit Payroll website does not give any way to reset your password on your own. It requires you to submit password reset request to your employer, and then Intuit claims that it will send your new password on your next pay stub. It seems reasonable.
I submitted password reset request to my employer. My employer called up Intuit, and Intuit Payroll customer care gave away my actual password instead of resetting it! When I called up Intuit and talked to a lady named Linda, she told me that “if employer asks us to reveal the password, we give away the password.” This is so absurd and breach of user's privacy rules. I am not worried about my pay stubs and W2 as my employer already will have that information. I am worried about my password being given to a person who is not authorized to know my actual password. If Intuit first reset my password and then gave it to my employer, I would not have so much to worry. Usually, you repeat your passwords on various websites, and this leads to so much heck that you have to now change your password on all your other websites.
The lady I spoke with, Linda, told me that "we cannot reveal password protection rules/laws to users; we can only show the rules to your employer"! Linda told me that "you should not repeat your Intuit password on any other website." This is so weird and wrong. If you allow users to access your website based upon user credentials, then you must mention the privacy/security rules/laws. Intuit was not ready to give me all this on email. This again proves their wrongdoing. Linda told me to “talk to your employer”!
Reviewed Feb. 2, 2009
My company has been using Intuit's online Payroll for the past year. Today, February 2, 2009, which is when our payroll filings for the past year and quarter are due, we have not been able to log in to their site to complete those filings. My PR manager attempted to log in at 8:30 AM MST this morning, and as of 3:15 PM MST, their servers are still down for both their online Quickbooks and Payroll applications (we only use the Payroll). Our calls over the past several hours have gone unanswered; the two times we managed to get through, we were told the issue would be resolved soon.
Unbelievable that a company of this size, and with so many clients relying on them for such critical services, doesn't have a mirror site that can be up and running within an hour of the primary site crashing. If anyone is going to rely entirely on an outside vendor for an online Payroll or Accounting application, this is NOT the company to use. They obviously do not have any kind of Backup or Disaster Recovery plan. I've seen mom-and-pop shops with more robust capabilities.
Intuit Payroll Company Information
- Company Name:
- Intuit - Payroll
- Website:
- quickbooks.intuit.com