About Intuit Payroll
Intuit is a service small businesses can use to manage payroll and access human resource services. It can calculate, file and pay business payroll taxes automatically. Intuit’s flagship products are TurboTax, QuickBooks and Mint. The company is in 20 locations across nine countries.
Intuit Payroll Reviews
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Reviewed Aug. 2, 2022
I have done business with Intuit for many years and then there were big raises and no communication or should I say zero communications. I chose not to give this company a raise and called to stop my month to month subscription that had turned to a yearly subscription, It was to be a done deal after May. Everything canceled! No it was not and I tried hundreds of times to stop it to no avail. 7 months of them taking 109 dollars a month out of my account, my bank refused to stop paying and through hundreds of transfers and hang ups from the people at Intuit I had to close my account to stop the theft. You tell me what kind of company does that to small business? I would suggest anyone in small business get someone you can talk to. Intuit has screwed up my IRS deposits and continue to do so and they have not received a payroll since last April. Just spent 5 hours on the phone to get nowhere today 08/02/2022.
Reviewed June 26, 2022
Our California corporate ID number was listed incorrectly in our payroll account when set up, so after our first payroll the CA tax authority threw an error and didn't accept the quarterly tax form. I had to call Intuit's (horrible) customer support and wait on hold with many incompetent support staff to simply correct the ID number in their system. This should have been something I could easily change myself in the portal, but no. Even their staff couldn't figure out how to change this simple number. Finally we fixed the number, and I said "now please resubmit the CA quarterly and year end tax forms to California now that the number is fixed" and I was told by a very condescending support person "oh sir the system will automatically do that". I had no option but to trust her and hang up.
Over a week later and Intuit's system still hasn't filed by tax forms, I'm now way past the filing date. I go through another hour of hell waiting and talking to incompetent staff who don't understand what I'm explaining to them and nobody can answer me as to how to get their company's system to file the simple tax forms now that the number is fixed. Should have been simple. It took HOURS of my time on the phone trying to train their staff, while being told over and over "the system will do it".
It's been FOUR MONTHS and guess what, the system NEVER FIXED IT. I asked to speak to a supervisor, was told one would call me back in TWO DAYS. NEVER HAPPENED. So after months of NO service from Intuit Payroll whom I'm paying to file taxes and run my payroll and they could not do this simple service, I have cancelled with them. DO NOT use this horrible company unless you want to waste so much of your time dealing with their horrendous and untrained customer service employees. This is the most unprofessional company I've ever worked with.
Reviewed May 19, 2022
I inadvertently didn't respond to an unusual email from Intuit and they dropped us from their payroll after several years of service and payment. They didn't even tell warn us or tell us it had happened. We tried to pay and get back on. We spent MANY hours on the phone with their horrendous customer service but it never got resolved. They didn't pay our mandatory payroll taxes. We had to switch to another company but we still got hit with large penalties for late payment of payroll taxes. It was a nightmare dealing with them and it should be illegal to mess up someone's tax payments like that. We are so relieved to be done with them. Our new company actually responds immediately to our calls and emails. What a relief to be done with Intuit forever.
Reviewed May 10, 2022
Intuit did not provide a credit for a service canceled. Spoke with an agent on March 27 and now over a month, no credit has been applied. Confirmation that they have not approved has now been received by email. You would think the $20.00 is what is keeping them running. I do have 3 companies using this service. All will be moved to another service.
Reviewed March 17, 2022
Never, ever again….I had to make a correction on a W2. You have to schedule an appointment a month out. Three appointments and 3 missed calls by Intuit. Since system is locked, I can not create one by myself. There is no way to get ahold of the department that does repairs on tax issues. March 17th which is roughly 2.5 months after I first scheduled my appointment, I received an email saying sorry for screw up, and to schedule another appointments. They do not care about fines and IRS letters. They just don’t care. They never return calls. They only return emails stating someone in quickbooks screwed up and go back to the end of the line and start the process again...Stay away if you want your sanity…
Reviewed Jan. 12, 2022
If I could I would not even given any stars. Late fall of 2021 Intuit Payroll automatically switched me to QB Payroll. QB payroll is a very badly designed product and their customer services folks are the worst out there. Not trained and folks in the Asian countries have no idea about the product. I have been trying to get an issue resolved for the past 2 days - 8 calls and 4 hrs later still no resolution to my issue. Super frustrating as they say they will transfer the call and I have to authenticate myself again and then again I get transferred over. Not sure what I am paying these idiots for. Can't believe a big company like Intuit/QB is operating this way. Horrible. Time to shop for a different payroll product.
Reviewed Jan. 6, 2022
I was promised 50% off the first 3 months if I switched to Intuit Payroll. I was charged the full price. Intuit refused to refund my money although I had a copy of the promotion with me. Very upsetting a company like Intuit will not honor their own promotions.
Reviewed Jan. 5, 2022
Lying thieves, Add Quickbooks Online Payroll Service and they failed to pay taxes in which they ended up paying to the federal government. Customer service is like talking to China, India, Mexico, Thailand and Vietnam all rolled into one. In addition we called to cancel our payroll service and the representative told us a account was canceled for payroll. However they continue to charge us month after month $500 and refused to refund any amount citing their contract stipulated no refunds. Buyer beware this crooked Corporation. QuickBooks hides behind their giant contract of incidentals that consumers unaware about, and when you called to cancel they will tell you it’s canceled but in reality it’s not. Buyer beware. These are criminal corporate weasels with zero integrity, zero honor, and absolutely zero Ethics.
Reviewed Nov. 5, 2021
Terrible customer service. You get the run around when you need a question answered. Question never gets answered. End up spending hours trying to figure out why their program exports incorrectly. You end up manually inputting everything. What a waste of money.
Reviewed Oct. 19, 2021
We are a small business and we were with Paycycle for years. They had great service. Since they merged their platform earlier this year on Intuit we have had nothing but problems. Whether I call in or use the chat I get the runaround. No one seems to know how to handle what should be easy issues. I end up on phone and chat for hours. I recently had a more extensive issue which needed a payroll specialist. It was like it went into a cloud. I started the process in July when I didn't get an answer called back. Was told could not speak to payroll backend dept but could email them. Tried that, I don't think it is a monitored email because no matter how many times emailed did not get a response back. Called back again, supposedly escalated and was supposed to get a call back from the Manager. Never got a callback. When I called back, they did not have an escalation in system.
They supposedly re-escalated, told me about the email again which does not work. End result in October (3 months later) I get an email no explanation saying they have canceled my request as they have deemed it was not needed. No explanation on why. I call back and they reach a payroll person who relays to the customer service that it is past the IRS deadline and I have to contact IRS myself. Insane!!! 3 months of my time wasted and back to zero. Now my new one is that even though I do not have QuickBooks payroll, somehow the accounts are crossed in the back system. I am trying to rehire and can't because of an error in their system. I have already been on chat going in circles for an hour!! We are done!! Time to move to a new payroll company.
Reviewed Sept. 22, 2021
For my small business I enrolled Intuit payroll for my payroll as I am platinum preferred customer with Bank of America. There is no good service with intuit, for several requests to get help filing taxes online which is their feature that comes with service nobody helped for several requests. Finally I cancelled the service on Jan 5th 2021 and they keep charging me the service fee until I uncover and when I reported of incorrect charges they say that I reactivated the service. I never received an email that I am enrolled/reactivated this service. However, I have confirmation of cancellation of service and which I believed they won't charge.
When I called today they first said they can't refund and later they refunded 1 month and when I argued with them they refunded 2 months and says that's max they can do, irrespective of 6 months they charged for nothing. This is bad company, bad service and worst response when reported something. Small business owners work hard and they don't have time to fight with these companies for having them on phone arguing over and over again for hours. Don't recommend this to any business owners out here in Maryland or for that matter other states. Thank you.
Reviewed Sept. 1, 2021
I was unable to log in the usual way this pay period and spent hours trying to get help. It is an endless loop of chat agents who send links that take you on a circular journey. I used to be able to reach phone support easily but now I could talk to the president more easily than a human at QB Payroll. Plus they are expensive and don't cover penalties when they mess up your tax filing. It has been a struggle to use the service since I signed back up in June. I can do manual payroll with less time and frustration. I finally called it quits with QB payroll!
Reviewed Aug. 30, 2021
We are a church. A non profit. We needed to change email address. The service people are clueless. We sent all that was asked for and they still could not effect a simple email change. But this is just the latest in a string of continual problems which the tech service people are clueless to provide service. I do not recommend this product.
Reviewed Aug. 16, 2021
30 minutes for Intuit to transfer me to the correct department. Still on hold 15 minutes and holding. The service I pay for is "Premium, Full Service". Furthest thing from the truth. Intuit is probably the worst customer service I've ever had the displeasure to be subjected too. Stay away!
Reviewed Aug. 12, 2021
Intuit forced us to switch to their "new" Quickbooks Online Payroll and it really sucks and costs too much. No support. Wacky invoices. No reports, hard to find what you need. No flexibility at all. Take a look at this invoice they sent me: Jul 19, 2021 - Aug 19, 2021. Service Charge*: $45.00. Employee Surcharge**: $8.00. Multistate Support Surcharge***: $0.00. Total amount billed to account ending in....$159.00. This is from a company that supposedly specializes in accounting software? It doesn't add up at all. And there is no one to explain it. You can't email them. They had become almost a monopoly so I guess they decided they no longer had to provide a product. Intuit is just coasting on their reputation and raking in the bucks. But they do have some competitors now, and believe me, I'll be checking them out.
Reviewed June 23, 2021
Your Service is terrible. You're a publicly-traded company. You would think it would be better. How about spending some money on customer support in the USA. Left their payroll. The system constantly doesn't send out ACH. I do like that the detail of the employees is in QuickBooks but that about it. We moved to Paychex. So far it is much easier and cheaper!
Reviewed June 21, 2021
Our story same as other reviews recently; great service for years. Then, last year, service started to suffer, starting with the fact it was impossible to talk to a live person. Then in May 2021, Intuit locked our payroll account for "suspicious activity" after nearly 20 years of doing biz with them. Then, in trying to unlock our account, I tried for 20+ hours to get a person on the phone (lockout message said I had to TALK to Risk Management Assessment Team Member, which no one could reach, apparently), I finally gave up. I cancelled my assisted payroll.
I just got off a chat as I had a question about the stupid message that pops up saying "you have checks to send!" and "Your payroll is late!". As soon as I entered the info in the chat box, the rep said he "wasn't trained to answer that question". Quickbooks Assisted Payroll is worthless. My advice: subscribe to a local payroll service and save yourself a lot of time & aggravation. (BTW, I had just renewed our subscription to Assisted Payroll...$300 and 2 weeks later, they cancel us.) Save your money and go to a service who CARES about their customers.
Reviewed May 22, 2021
Was a customer for several years paying thousands per year for payroll services. In 2020 at depths of the pandemic, Intuit forced an $299 software upgrade or "we'll stop processing your payroll." Paid the extortion fee for the upgrade in time, yet they stopped my payroll anyway (you have to both buy it AND log into the payroll service even if you have no payroll that quarter). After years of paying them, absolutely no notice whatsoever to me just a sudden stop of all of my filings.
Several thousand of dollars in penalties later, and after hours on the phone, they had the nerve to withdraw several hundred dollars from my business accounts to add insult to injury AFTER they've ceased my payroll, and the rep I finally reached after hours on hold told me, "Yep, that's how it is, sorry to say. It sucks, but it's how it is." In other words, "You're screwed, too bad. Thanks for your money." I feel sorry for everyone else who must use this company. I've moved onto another payroll service, can't wait to purge Intuit completely from my life. I used to invest in the company but now feel dirty doing so. This is the worst type of company, the worst type of business, the worst example of how to run a business.
Reviewed May 3, 2021
QB customer service has NEVER been good but this last issue they simply punted and made ZERO effort to provide any customer service whatsoever. My employees began contacting me to let me know that the weekly payroll had not hit their accounts. I checked my quickbooks company and everything appeared correct. My next step was to ATTEMPT to contact QB customer service (an oxymoron because there was no service). I was told (by a computer) that I would be on hold for an hour and a half but this was a very important issue so I held. At the same time I logged into the online chat and began waiting to see which would respond first.
Read this part slowly, after over 2 hours of waiting on both contact options available to me I got a message that the direct deposit issue was fixed and I was disconnected. I WAS NEVER ABLE TO TALK TO A PERSON. I have no doubt that QB simply shutdown their customer service, ignoring calls in their hold queue until the problem was fixed and then they cleared the board.
I would like to say this is an outlier but the fact of the matter is QB customer service is TRASH. Their normal process is to force you through an electronic question and answer process that can take 15 to 20 min. When you can get to a person (never in less than 30 min) they can never, never answer your question. You have to understand this person is simply there to gather information about your problem and to confirm every single thing you have already answered in the automated system. After all this they put you on hold until they can pass you off to someone else.
Now an hour into your request for help you may finally reach a person that can actually answer your question and help you. This last person is actually very good at their job and while it is rotten customer service to make your customers navigate a robocall system providing information that the first person you talk to will simply make you repeat before they move you on the actual help. If you are someone who thinks they will need customer service on a regular basis Quickbooks is not the software for you.
Reviewed May 1, 2021
Note there are over 150 ONE STAR reviews! Take Note and AVOID Quick Books PAYROLL. QB Payroll is NOT user friendly or customer service orientated. 2 examples. A lot of small-mid biz does their annual wrap up bookkeeping in Jan or their Qtr during the next month. Forget about it with QB payroll. You cannot enter ANY data or make ANY changes - NONE - for the entire previous year (or Qtr of this year) starting Jan 1 or the 1st day of the Qtr. Forget that the FEDERAL DEADLINE is 30 days later. Instead some punk MBA kid decided to create an ARBITRARY deadline on the 1st day. If you miss it, too bad for you. Submit any changes in writing and wait 2 weeks. If you end up missing your tax filing date and get a fine, too bad chump. There are BETTER more user friendly services for half the price. These guys are a machine that could care less about you or your business.
Reviewed March 23, 2021
Using Intuit Online Payroll literally cost me $3,000 in penalties with the IRS. Their software makes it look like they are paying and filing your Federal taxes for you, except they aren't filing the forms. The IRS received my payments, but never received the required 940/941 forms and now I am being charged penalties because I am over 1 year late in filing these forms. When you contact their support they tell you they are not a "full service" payroll software. Maybe make that clear on your marketing? Thanks, Intuit! What do you expect from a company with 6 Billion in revenue.
Reviewed Feb. 20, 2021
Quickbooks Full Service Payroll: This service is suppose to make it easier for business owners. But instead they provide very poor service. I tried the full service for a few months end of 2018. Did not like it and ended that same year and began with another company 2019. Since I was only with QuickBooks for Oct, Nov, and Dec of 2018, they were to only report those month they paid payroll. Since it was full service, they assisted with the move from previous company. The previous company filed W2 for the period I was with them. And quickbooks filed previous company payroll numbers plus theirs. Now, about a month ago I received a nice bill on taxes owed for 2018. IRS is billing me for the salary diff. Quickbooks filed the 3 months plus the months I was with the other company. The other company filed the months I was with them. Making it about 9 months in additional salary.
I have tried for the past 3 weeks to speak with a manager and no luck. I do not have the full payroll now so they can't help. Only chatting is available with these folks. I did speak with some over the phone after 2 hour of bouncing around. Look..Quickbooks charges a nice sum for their services but they lack the customer and management needed to resolve issues as this.
Now, another issue. I have been testing their Live Bookkeeping for about 5-6 months. They are horrible. The first bookkeeper wanted me to set all the rules because "I only knew" what kind of transactions they were. I requested a new bookkeeper. Took them almost a months for the change. Now I have spoken to 3 different individuals. They have all told me that they will email me a spreadsheet in order for me to assist with categorizing some transactions. I continue to wait for that spreadsheet after 3-4 months. I just logged in to one of my business accounts and noticed many easy mistake. These folks work on just setting rules. I can do that myself. The only reason I don't use rules 100% because they are not all accurate. This services is also a mess!
What is sad is that quickbooks software is good. They are a huge company. But when they try to offer services that involve people working, they just can't provide the management needed to make it work. Is sad that they just do not care about customers or someone complaining. Especially something like payroll that involves the IRS. Can't trust Intuit-Quickbooks!
Reviewed Jan. 29, 2021
Core only allows Chat within the QB Clients payroll subscription. They will spend hours in chat with you. This is the 2nd client I attempted to get taxes straightened out and running smoothly using CORE.... I was in chat with them for over 3 hours this morning and they never resolved the issue... It is a completely incompetent payroll system, not designed for function or use.
Quick Books Full Service Payroll... Finally got a hold a person to speak with about a different client. She put me on hold listening to music for an hour. Never resolved the problem and never called back, even though my phone number and email address are linked to the client accounts. My experience with Core and Full Service has been a awful.
Reviewed Jan. 6, 2021
I went to chat to ask for help in running required reports. The first person could not help me and gave me a link to another person after 4 minutes, I was directed to someone else. That other person has put me on hold for thirty minutes and still has not gotten me an answer. This is absurd. What do we pay for? Isn't it good service when we need it? Intuit does not apparently think so.
Reviewed Dec. 29, 2020
Do not give them access to your bank account. I have took hours and hours of my time on four separate occasions trying to get them to quit billing me for a service that I canceled 6 months ago. They keep telling me it’s taken care of and they hit my account for 49$ every month to this day. They do not have competent support employees. I bet they don’t have to have a high school diploma. Beware!!!

Reviewed Dec. 28, 2020
This year (2020) the To Do List is not updated with tax payments due in a timely manner. Twice our tax payments were delinquent resulting in a fine. It is impossible to get customer service by phone. They will only chat and still cannot resolve this issue. In previous years, once payroll is processed the To Do List is immediately updated with both the Federal and State taxes due pertaining to that payroll. Now you have to log in days after processing payroll to find it on your To Do List. The Tax Liability page does show the amounts due but gives no indication as to when it is due. Very unhappy with this product.
Reviewed Sept. 22, 2020
I have reached out to support twice to fix my program. I can not generate a state tax form 2020. The only way you can reach tech support is through chat. They do not and will not give you a number for tech support. After an hour long chat session my problem was still corrected. Quickbooks is the worst customer support ever!!!
Reviewed Aug. 5, 2020
If you purchase with them at full price it works fine. If you purchase the product at Amazon or elsewhere be ready to spend couple of hrs every month to resolve the subscription issues without solution. I purchased annual subscription in April and since then they messed my renewal date which should be 2021. Now it expires every month and they charge me 468.00. I call them. They reverse it and then the same story repeats. They couldn't fix the expiry date to reflect April 2021 and the support people just read the lines given to them and after hr. they hung up. I am stuck with it as I purchased subscription for a year. Their help desk is absolutely useless.
Reviewed July 16, 2020
It's amazing that a company that has this many bad reviews is able to stay in business. Shameful. Do not sign up for this service. When you need support you will find out their only option is a chat window that takes hours to get into and then the people respond so slowly a simple problem takes hours to get through.
Reviewed July 1, 2020
I have called Intuit Payroll and Quickbooks several times to activate the new software and move the old Ein number to the new software, so far I have called 3 times and every time they confirm it is connected yet they charge me for the new year, proving to them the new key of the new purchase, also no usage been done. Not only they charged me for it twice, also the service was very Rude, after requesting the activation confirmation none was given, and the person kept putting us on hold without letting us know we are on hold, the protocol is terrible, support is below zero. Do yourself a favor and go with another software for your business, don't waste your time because you will get screwed by intuit.
Intuit Payroll Company Information
- Company Name:
- Intuit - Payroll
- Website:
- quickbooks.intuit.com