Intuit Payroll Reviews

Do not give them access to your bank account. I have took hours and hours of my time on four separate occasions trying to get them to quit billing me for a service that I canceled 6 months ago. They keep telling me it’s taken care of and they hit my account for 49$ every month to this day. They do not have competent support employees. I bet they don’t have to have a high school diploma. Beware!!!

This year (2020) the To Do List is not updated with tax payments due in a timely manner. Twice our tax payments were delinquent resulting in a fine. It is impossible to get customer service by phone. They will only chat and still cannot resolve this issue. In previous years, once payroll is processed the To Do List is immediately updated with both the Federal and State taxes due pertaining to that payroll. Now you have to log in days after processing payroll to find it on your To Do List. The Tax Liability page does show the amounts due but gives no indication as to when it is due. Very unhappy with this product.

I have reached out to support twice to fix my program. I can not generate a state tax form 2020. The only way you can reach tech support is through chat. They do not and will not give you a number for tech support. After an hour long chat session my problem was still corrected. Quickbooks is the worst customer support ever!!!

If you purchase with them at full price it works fine. If you purchase the product at Amazon or elsewhere be ready to spend couple of hrs every month to resolve the subscription issues without solution. I purchased annual subscription in April and since then they messed my renewal date which should be 2021. Now it expires every month and they charge me 468.00. I call them. They reverse it and then the same story repeats. They couldn't fix the expiry date to reflect April 2021 and the support people just read the lines given to them and after hr. they hung up. I am stuck with it as I purchased subscription for a year. Their help desk is absolutely useless.

It's amazing that a company that has this many bad reviews is able to stay in business. Shameful. Do not sign up for this service. When you need support you will find out their only option is a chat window that takes hours to get into and then the people respond so slowly a simple problem takes hours to get through.

I have called Intuit Payroll and Quickbooks several times to activate the new software and move the old Ein number to the new software, so far I have called 3 times and every time they confirm it is connected yet they charge me for the new year, proving to them the new key of the new purchase, also no usage been done. Not only they charged me for it twice, also the service was very Rude, after requesting the activation confirmation none was given, and the person kept putting us on hold without letting us know we are on hold, the protocol is terrible, support is below zero. Do yourself a favor and go with another software for your business, don't waste your time because you will get screwed by intuit.

Here we are 30 months after we cancelled our payroll services with Intuit and my wife was the one who caught the charge. Our bookkeeper never even caught it and just "assumed" it was a charge for Payroll services. The descriptor line simply states just that. Had it said "Intuit Payroll" our bookkeeper might have caught wind of this much sooner. We are now with Square Payroll and LOVE it. It is cheaper and has much better customer service and would have handled this situation better. My wife was present when I called and cancelled my payroll service (she was the one who dialed and handed me the phone actually).

Every since I received this card from job for direct deposit it has been a problem. They will not allow you to pay bills if address for bill doesnt match card, they also regulate what you can spend even if you tell them not to. I made a purchase and took it back the company refunded my money right away. And I have been waiting for days for my money to be put back on my card for a week and still have not received. When I call they tell me it could take 15 days even though the company released the money the same day I took item back. This company this card and their customer service reps are terrible along with the CSR supervisor.

No Support and costs more time than it saves. Using an online payroll service that provides a full turn key service to submit forms and pay bills, you're likely going to have questions for them about for example: what forms they submit, if the forms were submitted, when do they submit the forms, when and how are payments made, etc.... When I called support to ask these questions, which many would call basic questions, the support representatives are unable to answer them.

I had an account with Intuit Online (Paycycle) for 15 years. I was Very satisfied. I closed my business in 2018. The IRS contacted me in March 2020 and said they need a 940 form that I evidently forgot to filed. Intuit online (Paycycle) payroll services refuse to help me. I've contacted them twice already and they just give me the run around. I finally found a hard copy in my files. I want everyone to know that if you go with intuit (Paycycle) for your payroll services you need to be aware of this.

What a shame, a great payroll product that easily integrated with the rest of my QuickBooks software. I believe Microsoft bought them and wow, changes really came downhill. I spent way too much time on the phone yesterday with a fellow who barely speaks English, was rude in putting me down, and did not give me an answer. If I could find another payroll software that would integrate with my QB software, I would change. I am sure they know it is not out there and refuse to offer good customer service and a quality, tested product. No stars.

I left Intuit Payroll as a customer approximately six months ago due to terrible customer service, long wait times and ever increasing fees. I called yesterday and after being on the phone speaking to someone and on hold for over 1 hour, I was informed that Intuit had made a mistake and the mistake could not be resolved. I am so glad I switched Payroll companies - and pay half the price!

I've been with Intuit online payroll since its inception. It was a fantastic program. I think they sold the company. I can no longer speak to anyone in the United States. All of the service reps are in the Philippines. They made a change to their program without beta testing it... Finding another payroll program. Will probably go with Gusto or Square.

Intuit is the worst company in payroll. We only have 4 employees and they are charging $159.90 per month where we have only 3 locations. When I called for refund they refuse to refund me back. I can't believe you are stealing money from the small business who just have 4 employees. You have been stealing the money from couple of months. I asked your representative how to deactivate if anyone not working so you don't charge the money from us. They said, "If you do not have employee in other state, we don't charge for it." Still you charge for the state where employees were zero. Lying and stealing, you are doing both the things together.

Nothing but issues since moving to Quickbooks payroll. Our accounting department has had all information to Intuit 2 weeks before our first payroll was supposed to run. We were notified the day before payroll that the documents we provided were not correct. Why wait until the day before to review payroll documents? The day of payroll our contact went completely cold. Did not return calls, emails, etc. our consultant finally got through to a manager and spent 5 hours on the phone making sure that payroll would be done by the 5 PM deadline. We were notified at 4 PM that payroll would be fine and not to worry. The contact that went cold had the nerve to email back at 5 PM, that everything looked good in our system...he didn't work on our account at all throughout the day!

I don't even know where to start. It has been one disaster after another, with their software not working correctly, their support team being uneducated in their product, etc. Today I completed 7 HOURS of holding and support calls to them over the last 4 days. After being told my account was fine, then receiving and email that it was on Hold, then calling in and being told all was well, I get a letter that my account was suspended because they were unable to verify my information. To which I have faxed and emailed, and had the BANK fax, multiple time. I enter in my EIN and when I hit save, the system blanks it out, and says it's a required field. We did this over and over!!! I'm DONE!!!! What I can tell you other business owners, this is how you will go OUT OF BUSINESS. THEY ARE TERRIBLE. Not sure who to go to, I have a call with ADP, I pray they are better.

We recently transitioned from a paper based system to Quick Books payroll/Direct Deposit. Our first iteration has been a disaster. Confirmations were received about DD payments but QB didn't process the payments. There is an arbitrary limit set by Intuit but you don't know until after the DD is complete. Account spent days on the phone with Intuit. Still not fixed a week later. We sent paper checks to employees/contractors. We are exploring other options. Would NOT use QB to manage my shoelaces!

When preparing payroll - sometimes you have to "suspend" the process in the "middle" and return to finish at a later time - SAME DAY!! If you have adjusted the "pay date" to a Friday due to the "pay date" falling on the weekend, if you have to "suspend" processing for an hour or two, when you come back to complete the payroll, Quickbooks has CHANGED the pay date back to whatever weekend date it originally had when you started!!!! Frankly, this STINKS!

I have been using QuickBooks/Intuit since I started my business in April of this year. QuickBooks has been a fine software for my business, however, Intuit has been another story. The first issue occurred in October when I ran payroll, and they deducted the pay for one of my employees twice. Her pay was held for about 3 days, and then the correct amount was deposited into her account. The remaining was put back into my account. This was a problem, but it was resolved. The issue we incurred this month has been much more significant. Once again, my employees pay was drafted from my account twice. However, this time the issue has not been resolved.

I had a small business I had to close. After I closed with Intuit and closed my business checking account of which Intuit used to withdraw their exorbitant monthly fees, they continued to attempt to withdraw from my closed account. They next are threatening with exorbitant fees and will only allow you to wire transfer the money (which adds to the costs) to them. NO opportunity to write a check. Then they do not want to close your account so that they can continue to attempt to withdraw money out of your account so they can continue to charge you exorbitant fees and threaten with credit collection agencies. This company is a dishonest company. NEVER give them your banking information for any reason. DO NOT USE.

Customer for 30+ years, retired 8/31/19, cancelled service after retirement sometime in September. Needed to file last quarter 941 (due in Oct). All info was imputed while still a subscriber. Intuit made me reactivate my subscription just to print out out the 941 report and charged me a minimum $45. They also informed me I will have to reactivate my account again in January to print out W-2's. Even though payroll stopped at retirement. Evidently a long time loyal customer or any customer for that matter, deserves no consideration when closing down a business or retiring. Not even to just print out a form. Sounds a little greedy to me.

I am sorry to read all these posts when searching for QB Payroll today. I am a very well trained QB ProAdvisor - and it even happened to me because business owners are busy working and these systems are supposed to help us not cause more damage. I had penalties and late filings and over two years after cancellation, I am STILL getting bi-monthly payroll and payday reminders. It makes me very nervous about the security of my data there. Has anyone taken legal action against Intuit Payroll? All your messages are sadly familiar to me. There are better options, even on a budget.

I purchased the 2019 Payroll Subscription through Amazon as I have been doing for the past 5 years. I purchased the 2019 subscription 3 months ago and every month my payroll account is suspended or cancelled. I got an email from QuickBooks today advising me that my cancellation has been processed as I requested. No, I did not request a cancellation. Every month QuickBooks gives me a new service key to re-activate my subscription. The QuickBooks' representative told me today that Amazon is at fault for the subscription cancellations even though the cancellation notices come from QuickBooks. QuickBooks is really good at not taking responsibility for their product and giving their customer the runaround. I know... I have been dealing with QuickBooks for 20+ years.

I have been using Quickbooks for about 20 years. I recently (last 5 years) started using their payroll capability. This spring I decided to go with ePay for all my quarterly payroll taxes. To my dismay, I had entered the bank account number incorrectly so all of the payments were returned by the bank incurring penalties for each occurrence. It is hard to believe that QuickBooks makes you believe that everything has gone perfectly when they cannot do a simple inquiry to your account to verify it! This is the 21st century people! Like so many other services that we use today (internet, garbage collection, telephone) this company is now a monopoly that is able to get away with with abuse of its customers because there is no affordable yet viable alternative.

I have been a Intuit online payroll customer for the last 8 years. Own 4 separate businesses and 3 of them I signed up via Costco. Their Costco relationship ended last year. Received an email May 2019 about their fees changing in July 2019. The email stated that fees would be $24.00 for subscription and $2.00 per employee. I thought cool, the surcharge is going down from $28.00. What the email should have stated was that the per employee was going up to $4.00. More that doubling my payroll per employee. When I called support they didn't believe me. Had to upload a copy of the email. The next day I received a credit. And not on the business I called to complain about.

Today, I had the pleasure of experiencing the most appalling treatment I've ever received from the Supervisor of Intuit Full Service Payroll, Jessica **. In January, 2019, I attempted to sign up as a customer for Intuit Full Service Payroll. I hopped on a call to get on boarded and was informed by the sales agent that they would not be able to provide service for my Company due to the employees not living in the United States. No problem at all, I said, and moved on with my day. My Company does thousands of transactions a month, and I happened to notice, today, May 22, 2019, that buried in my financial statements I was billed for Intuit Full Service Payroll for the last few months.

I purchased QuickBooks with the payroll services that clearly was marked free payroll services for one employee upon purchase. I only have one active employee, this should work good for my extremely small business. Well once you input your bank account or credit card number you messed up big time. I was charged right away for a subscription fee of over $500 because I listed more than one but never activated the other. So I still have only one employee and never ran payroll on him through this software. Called the day I got the first charge and cancelled on the spot.

All info is correct, and Intuit will not send any notification emails about my paycheck anymore. I will have to use a different payroll service since Intuit doesn't care about fixing their email problems.

They are incompetent. It is mid-March and we have 5 states that have not been filled as well our our Federal 940 and Q4 941. Each email we send takes up to 21 days to get a response. In addition, our Texas Q4 report received several notices all of which were forwarded to the taxnoticeresolution email address. The response we got was, "We have made several attempts to reach out to the Texas Workforce Commission tax agent for additional information in order to research your tax notice and have been unsuccessful. You will now need to contact the Texas Workforce Commission tax agent listed on the notice, in order to resolve this discrepancy. Your case has been closed at this time." I then called them and the person listed on the notice picked up on the first ring. How is a resolution to "go do it yourself." They are a garbage company and I cannot wait to stop using them when our busy season comes to an end.

If you can avoid Intuit online payroll. All their customer reps are in the Philippines and you are lucky to get someone with bad English. Every issue with Intuit payroll takes 5 calls to correct with each lasting about an hour.

I really wish I had seen these reviews before switching to QuickBooks payroll. I have an issue that I have been trying to get resolved since beginning of January, which I need to get resolved in order to print W2s and 1099s and today is the 28th. I have called probably 7 times and each time I get a different rep, who doesn't know what is going on and who gives me different information. I've been promised since the beginning of January that this problem would be taken care of but it is still not. And, today, 3 days before the W2s and 1099s are due that they might not be able to fix the issue. I have spent hours on the phone with them over the last few weeks, an hour and 27 minutes just today. I do not have time for this. The representatives that I have talked to are not very knowledgeable and every rep has told me something different - one didn't know anything at all. This service is horrible and I am supposed to be part of some priority circle.

Every year I have problem after problem with this software. After the required upgrade to QB 2019 I called to activate the software. They had me on the phone for over 3 hours before finally getting it to work. Two week later when I went to run payroll again I had the same problem with 2 hours to activate the software. Now I am 4 weeks out and on the phone with support once again. Current call time is 35 minutes. I don't recommend the software to any company.

If you don't mind sitting on the phone with customer service to tell you the incorrect information so you have to do it again and again; then this is the product for you. I've used every kind of payroll service out there. ADP, Paychex, QuickBooks Desktop payroll module before the recession, ACS, Payroll Solutions, CFS, and tried and true federal forms without software. I have 10+ years of payroll experience. This is the worst product on the market. I highly recommend you outsource payroll to a local company you can email and call to get a knowledgeable person right away; not some know-nothing level-one tech with supervisors who only repeat the misinformation their tech did. I've never wasted so much of my time during one payroll season. I won't forget it, and I won't recommend this to anyone ever.

I purchased Quickbooks in August 2018. I purchased the Enhanced Payroll at the same time. I have done payroll since that time. On 21 January 2019 I received an update. All of a sudden the Quarterly forms for Federal and State showed up. Unfortunately this means that I did not file them for the 3rd quarter of 2018. Called and talked to tech support. The first person could not understand English. The supervisor finally understood that the forms are supposed to be in the program so that I know to file them and at what time. She consulted Tier 3. I was told that I had not updated the program or payroll service correctly and that no one else had this problem. Well I have automatic updates turned on in the program and before doing any payroll I check for updates on the payroll services.

I have been happy with QuickBooks Payroll until the last six months. The online payroll has been experiencing major glitches - especially 3rd quarter 2018 forms and taxes. Part of the service is to populate due taxes and forms. We depend on that service to submit our taxes and forms on time. I have called on this several times, spent many hours on the phone with them as to why they did not pay or populate the due items in the time frame it was due. It is has happened to several of my clients companies and not only is this unprofessional - but it reflects on me and the services that I offer. When they receive letters from the state and federal government in regard to late payments or non-submission of forms - then it is indeed embarrassing.

I have been using Intuit for 4 years now, and all the sudden they say that because we switched from Desktop to Online QB, we have to cancel our payroll and start all over again, Complete laziness on their part, they have been giving us instruction on how to transfer for the past 5 weeks...which we followed implicitly only to find out in the eleventh hour that we have to enroll again because they can't figure out how to transfer... BOGUS! Going to Paychex.com now.

Did you know? That the address field for W-2 forms downloaded from Intuit Payroll and mailed to employees is limited to 3 lines? That means that everybody who lives in an apartment will get their forms returned to the employer. I pay too much for such garbage. In addition, the web interface is very clunky 20th century and their paycheckrecords.com site will not let employees in to inspect their pay stubs if they do not include the www prefix in the URL. Wow. That is stunning in 2019. Support has been useless whether online or by phone. I have been repeatedly told that there is nothing they can do about my problem and once insisted I shouldn't want something that i can't have rather than saying that they would look into my suggestion. Time to look for a different service.

Had a NSF charge of $100.00, called in and was told my account did not have funds. Went to bank and money was available. Had to wire funds this morning and was told the hold would be removed, nothing.

Intuit is a bunch of thieves and liars. I have a client that they will not allow to have efile but yet they collect the fees every month. I have spent over 10 hours on the phone trying to get this resolved and every time I am told it has been "escalated" and will be resolved. 3.5 months later and it has not been. Supervisor Chris on the phone yesterday literally used the words "I promise this will be working by the start of business tomorrow." It is 11 am and I call in because it is still not working and am told 1-2 business days. HOW MANY TIMES HAVE I HEARD THAT?!?! I am sick of being lied to and pointless phone calls. They take your money and do not deliver service, which is thievery. DO NOT TRUST THIS COMPANY TO DO THE RIGHT THING AND FOLLOW THROUGH!!!

As a longtime user of Paycycle through QB, I was disappointed when they sold to Intuit. As the years have gone on, service has gotten steadily worse culminating in this last quarter when I can't even pay my Employment taxes. Oregon passed a transit tax which was figured incorrectly by intuit PR and come to find out I had to pay it myself! I had assumed that Intuit would send in electronically, since I had no notice to the contrary. Several months later I see a disclaimer that they don't e file this tax.