OnDeck Reviews

Anastasia, was super friendly and very knowledgeable. Anastasia kept me informed during the lending process and provided some great options for relief. The lending process was super fast and efficient. The funds were deposited the next day and my payment was very reasonable with a low interest rate. I really appreciate the help during our slow season.

On Deck and Scott in particular have been a great resource for my company to grow. From the application process to funding was less than 30 minutes. Partnering with Ondeck who is building my business credit as well is one of the smartest decisions I have made. Thanks again Scott for all your help. Contractors who are on the 60 to 90 day pay cycle need to call Ondeck.

Anastasia was awesome to work with, understood what I needed and got a package put together that was awesome. The process is fast and easy to do. This is my 2nd time with Ondeck and I’m happy with the service. The best part is that you get options and the walk you through each product and make sure you understand and then you select what you want yourself.

I worked with Ana, and she has been great in helping us get the funding we need. The process was very easy, and we had various options presented to us quickly. Once everything was selected, our loan was funded the same day, and we received proceeds the following day. Throughout the process, Ana was very quick to reply, and provided all of the information we had requested, and gone over everything in depth.

I was very impressed with the professionalism and quick responses and action that was provided. I thank Ana very much for her assistance. I highly recommend On Deck others for their business funding needs. I found Ana to be honest and eager to assist me in what I was asking for.

Anastasia ** was efficient and got us what we needed. Very straightforward process and easy communication. Answered any questions or issues very quickly. She maximized what we could get and was very clear on the process and payments, etc. I would highly recommend dealing with Anastasia. The company overall was very easy to deal with.

Anastasia and her team at OnDeck made the process of getting a business loan very smooth and friendly. I loved my experience with OnDeck and they continue to provide TLC, checking in to see if they can help in any way. Don't hesitate to give them a call if you need business funding.

HIGHLY satisfied with the customer service I received throughout the process!!!! I am not good with computers but Jon helped me with every step and made everything very easy!!! I will definitely recommend him to other business acquaintances and call him for all my future needs!!! It seems like there are a lot of options that can be tailored to every individual's needs!

Hi, I worked with Anastasia **, she was super friendly and easy to work with, she was very helpful and knew what she was doing! I was needing money for my business fast and she totally took care of my needs, I would highly recommend her if you are needing business funding.

Did a refinance and worked with Scott **. He was patient, kind and simplified the process so I understood completely. The process was fast and easy to see exactly what I was going on in the loan process. If I do a refinance again, I hope I get to work with him!

Highly recommend if this type of financing works for you. When you need to get cash in hand for an urgent matter, this gets it done in a day or two. Anastasia whom was our rep was 100% knowledgeable, a fast responder from early to very late at night and made the process painless.

Anastasia was a pleasure to work with. She made the whole process incredibly smooth and efficient, handling everything with professionalism and a positive attitude. Her communication was clear, and she was always prompt in addressing any questions or concerns I had. I truly appreciate her dedication and expertise, and I look forward to the opportunity to work with her again in the future.

Ana was very helpful in getting me setup to receive the funds. Very nice person to work with. She does a great job in explaining the process. Ana was very patient with me when we first started. I wasn't sure if Ondeck was a good fit for our business. I'm glad I chose Ondeck. It has help our business to continue.

The company is not licensed to lend in New York State. It requires a license with DFS for certain loans and lines of credit. They avoided licensure because their lending practices are illegal. This is exactly the type of thing the Attorney General in NY would love to hear about. Basically, most loans this company has done in NYS are void and enforceable.

I received phone calls and a letter for this company!! So I checked their reviews and I'm scared, shocked, nervous and just happy that I haven't get a loan from this PREDATORY COMPANY!!! 42% Interest!!! You have to be kidding meeee!!! No noo nooo. Stay away and find in honest loan company.

DO NOT USE OnDeck! They are predatory. They prey on people who have nowhere else to turn. 42% interest is such a joke. I called to ask to have my payment pushed back a few days because I was waiting on some invoices from customers and the lady told me they would be charging almost 200 dollars per day on top of what I already owe. Tell me how charging me extra will help when I’m already struggling to pay it as is. Don’t turn to this company for money

Borrowed $45,000 10 days ago, ready to pay off the loan and finding out that I have to pay $61,920 (or a charge of $16,920 for 10 days of financing). I called customer service and asked if I was **, and the customer service rep proudly said yes, and she is proud to work for the company. This is the most egregious business behavior I have ever encountered.

Stay away as they are a grab and go company. I did 4 loans with them. All paid in full. Never late. On my last loan someone did fraud. My account locked until fraud was resolved. After 2 weeks I got my new card. I immediately paid the missed payment in full. I also had let them know immediately what happen. They still denied any future loans. I felt the money that was paid was to build a relationship. Instead it was a grab and go. Stay away and look elsewhere. Also a really high pay back.

The worst company to do business with ever!! This company is absolutely misleading and misrepresents the qualifications they based their decisions only and only on the personal credit. Even though I have very good credit and exceptional payment history some underwriter in a basement decided that is not good enough! I strongly believe that this company engages in fraudulent inducement practices, which are absolutely illegal!!! Don't waste your time with this company. There's plenty of other options and much better companies that are honest and trustworthy. OnDeck is absolutely not trustworthy and absolutely terrible.

The previous comments about this company being predators is absolutely the case. I have had some health issues and had to shut down parts of my business, which led to a reduction in income. The only thing I needed from them was to change my loan payments from weekly to monthly so I can have some relief from overdraft fees. They were unable to change anything. It's bad enough they hit me with 50% interest when I was desperate for cash, but then not to work with me when I needed some assistance makes them absolutely awful. The only solution they were pushing me for was to "renew" or refinance. Why in the hell would I refinance if they are unwilling to work with me and pay interest rates that should be illegal?

If I could give zero stars I would. I reached out to them to set up a line of credit prior to me leaving for a 6-week period to recover from surgery to help take the pressure off. They knew why I had taken out the line of credit as well as the date of the surgery and they changed the terms of my account the week I went out on surgery (or at least that is when I noticed them) so that I couldn't withdraw any funds to cover payroll. I tried to set up payments through a second account. There was nowhere to do that in the customer portal and I was informed by customer support they couldn't support payments from multiple accounts and refused to give me even a routing/account number for my line of credit. I had just finished doing all of that with my primary bank, credit card company, mortgage company, and my business' credit card processors in under 30 minutes total without having to speak to a human being. I find their excuse of "Security Protocols" to be a joke.

This is a completely predatorial loan service. Their interest rates are through the roof and hard to calculate. If you make a payment mid-way through the month it still pays on interest instead directly to the principal amount. When you make a payment it takes days to post which means you get hit with more interest so if you try and pay the amount off in full it keeps you making a ton of small payments for the built-up interest that accumulates while your payment posts. It literally won't let you pay it off. It just continues to strong-arm interest out of you. Avoid this lender at all cost. They are also associated/owned by a company called Enova that has a massive amount of class action lawsuits for violating lender regulations and for stealing money out of people's accounts.

Right now, I am in the middle of a big problem with this company. They don’t seem to care about a customer. Long story short right now I am in the middle of speaking with a lawyer because my business wasn’t doing so great last year with this company and I was past due and we had been emailing back-and-forth until we finally came up with a payment arrangement and for some reason, I was also transferred to a senior negotiator which I did not understand and they said that my account was in the charge off status. So I then continued to Make payment arrangements with the senior negotiator, but then I come to find out that this company reported me as a charge off on my TransUnion.

OnDeck like others in this space charge predatory interest rates. I was told they would get better once you establish a relationship, but they really don't. They charge a ridiculous amount of interest with weekly payments and short terms. Only a very small business segment can actually flip the money from these types of lenders and make it work.

This company has shoddy business practices, and very poor "accounting" processes. During my loan term, I received a fraudulent email from someone claiming to be with OnDeck, and I only caught the fraud because that person was using MY personal cell phone in his signature line as his contact information. I alerted OnDeck - they did nothing.

I had applied through Borrowell, got a phone call, was explained what they could offer.. After listening and asking for more was told in 72 hours I'd have some information on what they could provide... That was three weeks ago... I even left a message and phone number. Two weeks ago... Very poor business service. Didn't get a can't help you or nothing, just silence after handing over all my financial information for review. I will not look for any business help from them again.... So much for being there for small business, more like you're only important if they see dollar signs.. Woulda been nice to even receive an email saying, "Sorry we cannot help you"... Makes a person wonder.... I'll be keeping an eye out for any fraudulent activities with my business

Be VERY WARY of this company! Read the FINE PRINT in their contract(s). On Deck LOVES to sell your personal and business information! They will NOT respond to requests to discontinue doing so. So get ready to be BOMBARDED with spam calls tying up your personal and business phones! Spam emails galore as well. Notice how they don't address details of customer complaints. They either point to the contract or that the CUSTOMER should call them, not vice versa as it should be.

I applied for a very modest $50K in a line of credit to help support and grow my business that has been doing the best it's ever done in terms of revenue and I was denied because I had an insufficient funds on one of the bank statements I provided for proof of income. I run a business and money moves in and out and sometimes more money goes out temporarily and then comes back in. I feel violated that I gave all of my personal and business information to this company who based on my excellent credit, high monthly revenue and time in business was pretty much guaranteed to be approved for either a loan or line of credit. I didn't need a loan. A line of credit would have been perfect for the ebbing of a growing business. How OnDeck doesn't get that I don't understand. You would think that in light of other factors, the insufficient funds issue would have been given the opportunity to be discussed and explained prior to denial. Bad experience.

Put my line of credit on hold for NO REASON! Claimed it was because I had another loan. I am a small business. We need capital to run! All payments were made on time! Never late or missed on both line of credit and loan from Crestmonth which I found out owned part of OnDeck? Hmm. Received a line of credit from OnDeck and it really helped us as a small business. This set us into a financial hardship as we were trying to get through slow season. Hoping I don't need their money in April when they will supposedly reactivate the loan. I would rather have been declined than to have them give me a line of credit than take it away for no reason! Very disappointed.

Filled collection on an account I am not responsible for. I was not a cosigner or responsible for the loan they gave the business. I have the paperwork to prove it. Still they continue to attack my credit for it. Bad business practices. Read the reviews I'm not the only one. Don't fall for it! Use anyone else.

I just don't think this kind of business is ethical. I can't imagine what business can pay 25% and more for a loan and not be hurting someone in the process. Greed is ruining this world and this tank of sharks has to be leading the charge.

My entire experience took less than 48hrs. Within 24hrs of signing the Agreement, the money was wired to my account as promised. Interest rates are a bit high but I would rather pay a high interest to release my stress and sleep better at nights. Now, the only thing left for me is to see if the amount I agreed to is withdrawn from my account each week. I will definitely be giving an update in a week and another one after 30-days.

This company is a ripped off. They try to get all the interest when you sign up for a loan. Because when you want to early pay off they already got all the high rate interest. You just have a very little deductible interest left.

Excellent Company especially our account manager Anastasia **. She is very hands-on with her clients and very knowledgeable. She returns your call, answers all your questions and gives you the best customer service than anyone could ask for. Any companies searching for business loans I would definitely recommend OnDeck to other businesses.

The whole process took about 2 weeks. Johnny was an excellent loan specialist, that moved quickly to assist me with obtaining the funds my small business needed. I was very pleased to see their responsiveness during a time of a pandemic. I highly recommend them.

I can only say great things of them, Scott ** was great, he called me several times to solve all the problems and today my PPP laon got approved. I tried other lending service and they were not close to Ondeck for service and speed.... If you will come across Scott ** you will be very lucky, he is great.

My Payroll company Gusto recommended OnDeck as specialist in PPP loans. Gathering all the documents for this loan was a very tedious process. I was very nervous about making a mistake and then not being eligible for the loan. It was such a help to be assigned to Anthony ** as loan specialist. He looked over everything carefully and made sure all was in place. Once he was assigned to me, the process went very fast and smoothly. If I needed to provide anything in addition, I was send a secure way to upload the documents. I'm forever grateful to having made the decision to go with OnDeck and recommend them highly.

I was referred to OnDeck by my payroll company Gusto. The purpose was to apply for a PPP loan. The process was easy to understand, mostly automated, and went very smoothly. Once I had submitted my documents, I was contacted shortly thereafter by a representative from OnDeck who helped me with the agreements and closing details. I had been a little concerned because I had accidentally put the wrong number of employees in the online application, but this was readily corrected when I let the representative know.

Great customer service! Fast and easy no hassle.. Had a great agent that helped me through the process.. answered any concerns through email in a timely matter. I would definitely recommend you guys to everyone.

I think you work with someone for a payback on a loan especially during a Pandemic and NOT send them into collections for payment. I won't ever use them again... Sandra ** an employee for them, says she'd work with me and then I find out that I'm in collections shortly thereafter.. If she waited a few more weeks like she said they would, I would have paid them off... It's a shame and not necessary to treat a customer that way...