Rick Case Honda

Rick Case Honda Reviews

Davie, FL

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Rick Case Honda Reviews

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    How do I know I can trust these reviews about Rick Case Honda?
    • 4,480,424 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed June 18, 2024

    I had auto accident in mid May 2024 in my 2024 Honda Pilot. Had the repairs done at Rick Case Honda. All was fine. Picked the vehicle up. Like the way it was repaired. I was kept up to date on what was going on. Even a week or so afterward, the insurance company had to pay an additional $500. The funds were sent to me. Yuri at the dealership contacted me in reference to the additonal funds. I immediately transferred to the owed funds to the dealership collision department. So, just a few days ago I saw this piece of plastic fixture on the car flying in the wind. I took a look, pushed it back in, but it wouldn’t fit all the way. It looked as if someone pulled it out, stretching it to the point that it does not fit in properly. Now, this collision department it the only one who worked on the car in that area. I called 3x’s on 3 different days. No one cared to call me back. I even sent an email to this Yuri, no response.

    I will never, ever, deal with this place ever again! If it's not about them receiving money, you will never hear from this. Little do they know, I’m not done. The email sent: Yuri, I have made 2 calls to you (6/12 and 6/13) explaining the issue, and asking you to return my call. To date, you have failed to do so! If this had to do with funds, I am sure I would have heard from you immediately. For whatever the reason you have failed to return the call, this is not a good look for business. If I don’t hear from you by Monday, I will present the issue by other means. As of this moment, I feel as though I am being ignored. I offer no apologies!!!!

    Reviewed April 8, 2024

    Yesterday, I went for change oil of my CRV. It took 2 hours. Then, they forgot about me and I had to go to see what happened and Ana helped me because who was assisting left. My car was finished and no one tell me. They didn't car wash my car. I will still going to Braham Honda in Coral Way.

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      Staff

      Reviewed March 8, 2024

      2023 Odyssey was in Collision Center for the month of December 2023. Nice job fixing damage driver side. 2 months later my wife gets a flat tire on passenger rear tire. After inspecting tire I realized that this tire was in no way the tire I brought to Rick Case after accident. I have pictures of tire on November 21,2023 date of accident and new pictures show this tire to be well tread worn and I have only 16000 miles and have free oil and tire rotations so I've been using them every 6 months. Rick Case rep. blew me off even with the pictures.

      Customer ServiceContract & TermsStaff

      Reviewed July 26, 2023

      On 6/24/23 I went to R.C.H. to see my options, as my 2020 Accord lease was up in 2 months. Long story short, I financed a 2023 CR-V Hybrid Sport. To my surprise, the finance mgr that worked my contract PACKED MY PAYMENT at the back end of the finance agreement, adding 3 undisclosed, or approved packages to the contract. He not only dodged sending me my documents immediately, but also modified documents from home, in which he later emailed back to his work email from his Hotmail account, before emailing to me a minute later on 7/12/23. It took 18 days to finally send the contract.

      The Salesman who attended me gave me incorrect information regarding the vehicle I financed. He wasn't knowledgeable of the vehicle models and trims. He talked me out of getting a higher model, but then basically the same difference was tagged onto the Hybrid model I financed. As a single mother, w/a Small Business, trying to survive in these challenging times in our nation, this unscrupulous act has truly distressed me. In hopes to have this corrected, I have sent an extensive email w/the documents to the GM of R.C.H. I hope someone contacts me to help me resolve this serious issue.

      Customer Service

      Reviewed March 24, 2021

      Went in to service my lease car, to try them out. Immediately they tried to sell me another car and sell me service that was not required. As it happened I was looking to upgrade my lease, and I was stupid enough to indulge them. I eventually did buy the car, but it turned out the salesman was not completely honest with me, and led me to believe that they would cover the early termination of my lease. Turned out they did not, it was $1000 short.

      Then the finance guy gets stuck in and added about $6000 or $7000 of extras without even asking, and seemed to be against answering any questions. I am still trying to get an answer to a simple question after 6 months. It is like getting blood from a stone. Obviously I will never go back there, I will service my car elsewhere, and would highly recommend that everyone steers clear of them.

      Customer ServiceStaff

      Reviewed Sept. 4, 2019

      I have been fighting for a refund I am due. Every time I call there is no manager there. I have gone down there only to be told, "We will contact you within 2 days," never to get a call. They lie and give you BS. Finally one time raising hell a main finance manager came over and dug into it and agreed I am owed a refund, he gave it to finance dept and never got refund. All because they had a crooked finance man who overcharged a lot of people, I guess this is how they work.

      Sales & Marketing

      Reviewed June 21, 2019

      May 13th-My 2007 Honda broke down twice around and in Davie, FL in the same day. After the 2nd stall I had it towed to the Dealership, Rick Case Honda off of I-75. They gave me an extensive bill, $3,000 just for the hybrid battery. I thought that was weird because I'd just had diagnostics during an oil change and that didn't come up. Anyways they did the whole sales pitch thing and handed me off to sales. The first guy, Abdul was great, but he had to leave early and I'd gotten there kind of late. The next guy was DB (I do not want to say his name here). After being approved for purchase or lease. They pushed for leasing. I'm now learning that the profit margin is greater for leasing . *BEWARE OF THIS**. I told DB that I would only lease if they could get my mileage allowance to 1500 A MONTH. My son is also in the business and he spoke with DB and suggested the same. DB came back after 30 min of negotiating. Said that he "got it at 15!"

      Opened my statement last week and saw 15,000 miles a year. BIG DIFFERENCE. That gives me 41 miles a year. I work in a totally different city and that mileage allowance doesn't even allow me the opportunity to run for lunch in between clocking in and clocking out. I am praying for a change in my living/work circumstances so that I can circumvent this. Wish I had just purchased!! Watch out for the new push for leasing guys!!!

      PriceStaff

      Reviewed May 15, 2019

      Rick Case Dealerships additional 100,000 extended warranty isn’t worth the paper it's printed on. It’s a lure and a tool used for entrapment to get the consumers to purchase their vehicles but are not honored in the since in which one is lead to believe. My engine blew in my 2012 Hyundai Sonata Hybrid due to a manufactured defect a rod was thrown and the engine needs to be replaced, to replace the engine is $10,357.43. Their warranty company PASI Protective Asset Service Insurance only wants to cover $4700 leaving me a DISABLED consumer with a remainder of $5632.24.

      I still owe $8400 to the lender and have to keep full coverage insurance on it due to it be financed. Hyundai Corporation is also aware of my engine failure as I filed a complaint with them also however they were not surprised because they've had a 3.5 million recall on their vehicles for ENGINE FAILURE. Do not buy Hyundai’s nor KIA’s as Hyundai manufactures their vehicles as will. I as the consumer thought that by going to Rick Case I was making a educated decision because of their extended warranty. I did as required as a consumer and kept immaculate maintenance on my vehicle and all for what nothing because in the end the warranty doesn’t cover the total cost of the repairs.

      To add insult to my hardship I phoned Mr. Rick Case directly and spoke with his personal executive secretary Ms. Carol ** who instructed me to go into Rick Case Hyundai so that they could help me and I spoke directly with the general manager Mark ** as I was instructed to do per Ms. Carol ** as I made aware the situation with their warranty company and being that this is where I purchased the car from and Mr. Rick Case claims his customers are his friends in his published book that he passes out to all his customers. I thought they would actually be willing to help me, and their idea of helping me was to put me in a 2018 Elantra a grade below my vehicle that would have cost $22,359.33 and rolling over what I still own on my Sonata, extended me back to a 7 year loan where as I only had 3 years left on my current loan.

      Talk about a slap in the face. That’s not helping me. That’s burying me and the kicker is they only wanted to offer me $3000 for my trade in, the car in which the engine blew in that’s $1700 short of what their warranty PASI offered me. As I stated Mr. Case has a published book My Customers My Friends. I certainly don’t feel as though I was treated as such. I’ve now been without transportation since 04/07/2019. I’ve shelled out 100 of dollars for rentals that the warranty company refuses to reimburse me for and I’ve lost my part time job to top it all off.

      I'm sharing my story in hopes to help other consumers not to become prey to RICK CASE Dealerships. Their extended warranty is offered on ever single one of his vehicles at every dealership that he owns and they're ABSOLUTELY WORTHLESS. If you don’t believe me check the complaints filed with the BBB Better Business Bureau. BEST REGARDS to my fellow consumers STEER CLEAR OF RICK CASE!!!!

      Customer ServiceFinancing

      Reviewed March 1, 2019

      Recently, I returned my Hyundai lease and questioned the salesperson about their disposition fee. He confirmed that it didn’t matter if I leased again or purchased my vehicle their disposition would be waived. When I decided to purchase a Certified-Preowned vehicle, again we asked the manager the same question, and he reassured me the disposition fee would be waived.

      A month after our purchase, not only did I receive my first bill, I also got a bill for the $425 disposition fee for returning the lease. I called the lease finance company and was told to call the dealership as this was a “loyalty fee” that only they could waive, not the lease company. They informed me that since the dealership’s finance department did not use the same Hyundai financing, they could not waive the fee.

      After numerous calls to Rick Case Hyundai and getting the same message: “a manager will call you back today”, “we understand and agree with your concern, but a manager will have to call you back”, “manager is in a meeting, but will call you back today”, I gave up on Hyundai return call and paid the fee to avoid having my credit affected. A courtesy call would have gone a long way here. I give them numerous opportunities to explain, but to no avail. Lesson learned, ask for it in writing.

      Customer ServiceStaff

      Reviewed April 17, 2018

      I call to ask for a piece of information and nobody knows. So then I’m being passed around the people in that place only to get an “you’ll get a callback.” It wasn’t anything hard either. I’m talking about a piece of info that’s in one of their pamphlets! Other than the fact that they try to jip you out of money when you cancel a service.

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      Rick Case Honda Company Information

      Company Name:
      Rick Case Honda
      Address:
      15700 Rick Case Way
      City:
      Davie
      State/Province:
      Florida
      Postal Code:
      33331
      Website:
      www.rickcase.com