About Rick Case Honda
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Went in to service my lease car, to try them out. Immediately they tried to sell me another car and sell me service that was not required. As it happened I was looking to upgrade my lease, and I was stupid enough to indulge them. I eventually did buy the car, but it turned out the salesman was not completely honest with me, and led me to believe that they would cover the early termination of my lease. Turned out they did not, it was $1000 short.
Then the finance guy gets stuck in and added about $6000 or $7000 of extras without even asking, and seemed to be against answering any questions. I am still trying to get an answer to a simple question after 6 months. It is like getting blood from a stone. Obviously I will never go back there, I will service my car elsewhere, and would highly recommend that everyone steers clear of them.
I have been fighting for a refund I am due. Every time I call there is no manager there. I have gone down there only to be told, "We will contact you within 2 days," never to get a call. They lie and give you BS. Finally one time raising hell a main finance manager came over and dug into it and agreed I am owed a refund, he gave it to finance dept and never got refund. All because they had a crooked finance man who overcharged a lot of people, I guess this is how they work.
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May 13th-My 2007 Honda broke down twice around and in Davie, FL in the same day. After the 2nd stall I had it towed to the Dealership, Rick Case Honda off of I-75. They gave me an extensive bill, $3,000 just for the hybrid battery. I thought that was weird because I'd just had diagnostics during an oil change and that didn't come up. Anyways they did the whole sales pitch thing and handed me off to sales. The first guy, Abdul was great, but he had to leave early and I'd gotten there kind of late. The next guy was DB (I do not want to say his name here). After being approved for purchase or lease. They pushed for leasing. I'm now learning that the profit margin is greater for leasing . *BEWARE OF THIS**. I told DB that I would only lease if they could get my mileage allowance to 1500 A MONTH. My son is also in the business and he spoke with DB and suggested the same. DB came back after 30 min of negotiating. Said that he "got it at 15!"
Opened my statement last week and saw 15,000 miles a year. BIG DIFFERENCE. That gives me 41 miles a year. I work in a totally different city and that mileage allowance doesn't even allow me the opportunity to run for lunch in between clocking in and clocking out. I am praying for a change in my living/work circumstances so that I can circumvent this. Wish I had just purchased!! Watch out for the new push for leasing guys!!!
Rick Case Dealerships additional 100,000 extended warranty isn’t worth the paper it's printed on. It’s a lure and a tool used for entrapment to get the consumers to purchase their vehicles but are not honored in the since in which one is lead to believe. My engine blew in my 2012 Hyundai Sonata Hybrid due to a manufactured defect a rod was thrown and the engine needs to be replaced, to replace the engine is $10,357.43. Their warranty company PASI Protective Asset Service Insurance only wants to cover $4700 leaving me a DISABLED consumer with a remainder of $5632.24.
I still owe $8400 to the lender and have to keep full coverage insurance on it due to it be financed. Hyundai Corporation is also aware of my engine failure as I filed a complaint with them also however they were not surprised because they've had a 3.5 million recall on their vehicles for ENGINE FAILURE. Do not buy Hyundai’s nor KIA’s as Hyundai manufactures their vehicles as will. I as the consumer thought that by going to Rick Case I was making a educated decision because of their extended warranty. I did as required as a consumer and kept immaculate maintenance on my vehicle and all for what nothing because in the end the warranty doesn’t cover the total cost of the repairs.
To add insult to my hardship I phoned Mr. Rick Case directly and spoke with his personal executive secretary Ms. Carol ** who instructed me to go into Rick Case Hyundai so that they could help me and I spoke directly with the general manager Mark ** as I was instructed to do per Ms. Carol ** as I made aware the situation with their warranty company and being that this is where I purchased the car from and Mr. Rick Case claims his customers are his friends in his published book that he passes out to all his customers. I thought they would actually be willing to help me, and their idea of helping me was to put me in a 2018 Elantra a grade below my vehicle that would have cost $22,359.33 and rolling over what I still own on my Sonata, extended me back to a 7 year loan where as I only had 3 years left on my current loan.
Talk about a slap in the face. That’s not helping me. That’s burying me and the kicker is they only wanted to offer me $3000 for my trade in, the car in which the engine blew in that’s $1700 short of what their warranty PASI offered me. As I stated Mr. Case has a published book My Customers My Friends. I certainly don’t feel as though I was treated as such. I’ve now been without transportation since 04/07/2019. I’ve shelled out 100 of dollars for rentals that the warranty company refuses to reimburse me for and I’ve lost my part time job to top it all off.
I'm sharing my story in hopes to help other consumers not to become prey to RICK CASE Dealerships. Their extended warranty is offered on ever single one of his vehicles at every dealership that he owns and they're ABSOLUTELY WORTHLESS. If you don’t believe me check the complaints filed with the BBB Better Business Bureau. BEST REGARDS to my fellow consumers STEER CLEAR OF RICK CASE!!!!
Recently, I returned my Hyundai lease and questioned the salesperson about their disposition fee. He confirmed that it didn’t matter if I leased again or purchased my vehicle their disposition would be waived. When I decided to purchase a Certified-Preowned vehicle, again we asked the manager the same question, and he reassured me the disposition fee would be waived.
A month after our purchase, not only did I receive my first bill, I also got a bill for the $425 disposition fee for returning the lease. I called the lease finance company and was told to call the dealership as this was a “loyalty fee” that only they could waive, not the lease company. They informed me that since the dealership’s finance department did not use the same Hyundai financing, they could not waive the fee.
After numerous calls to Rick Case Hyundai and getting the same message: “a manager will call you back today”, “we understand and agree with your concern, but a manager will have to call you back”, “manager is in a meeting, but will call you back today”, I gave up on Hyundai return call and paid the fee to avoid having my credit affected. A courtesy call would have gone a long way here. I give them numerous opportunities to explain, but to no avail. Lesson learned, ask for it in writing.
I call to ask for a piece of information and nobody knows. So then I’m being passed around the people in that place only to get an “you’ll get a callback.” It wasn’t anything hard either. I’m talking about a piece of info that’s in one of their pamphlets! Other than the fact that they try to jip you out of money when you cancel a service.
So I take my 10-month old car in for an oil change and automatically this sales guy Akeem ** calls my cellphone before I could get to sit down. He wants to speak to me about cutting my interest rate on my loan. I happened to see the office we were walking into "Exchange Program". I was like, “Sir, I do not want anything you are selling". This is exactly why I have been going to my own personal mechanic and never took my car into Rick Case Honda from the beginning. Next thing you know this guy is offering a deal to move to Honda Finance and cut my interest in half and put me in a "New Car". Sounds good right? Well I was already in a 2017 and he wanted to trade me out into a 2018. After all the consideration and bad deal from this sales guy my payment went up when he said it wouldn't by much, he lied, then he traded my car 2017 car for a 2017 car with 1000 miles already on it.
I went from only owing $22,300 to $31, 000 with the interest now only half. WTF!!!!! Now after thinking about it for 24 hours, I wanted my car back, (the original one I brought in for the oil change). Yeah, yeah, I fell for their damn tricks, but I knew I could get my car back. So here it is the next day and I go right back to Mario the finance guy who clearly isn't about the sales life, because I mentioned my decision and he said, "ok no problem, will call Akeem ** to go get your car". Simple, right? Well after I told Mr. ** my decision and how I felt mislead and blah blah and in my state (will update y'all later on that) but tears started to come down. Homeboy was still trying to pitch me a deal. I wasn't having it and then asked for the GM. After he sit for another 30 minutes only to ** me and say that the GM isn't there and that I would have to come back the next day.
I explained my condition and why I couldn't be there for so long and it didn't matter to him one bit. Now he didn't realize that I had already talked to someone and made a call who told me I could get my car back and that the GM was indeed in the office. By then I was trying to resolve this issue before baby fada Omar Oh Diggy ** got there to support me. Rick Case Honda in Davie did not want to see Omar Oh Diggy ** upset, you here? My other half then got there having to bring our son since he was just picked up from school. It was getting late. We are on a schedule to have our little one do homework, eat, bathe, read, and then bed. So we all were annoyed to say the least. We walked to the next bldg to speak to a manager but again Mr. ** had us sitting for what seemed like another 20 minutes. Welp!
Then Omar sprung into action and went over into the GM's office but before speaking to him another guy Husein, said he could help. He took my name and in 5 minutes, a manager came to speak to us. Finally, he said why couldn't we get you in a 2018? I said, "Y'all should have offered that in the first place". I just want my car back. He okay'd it and said, "well the key is with the technician so come back in the morning and I will just have to eat the cost of the work done already". I got there at 5:18 pm and didn't leave there till 7:48 pm with my 5-year-old and my other half. Here it is the next day and they want me to pay for the oil change I originally went in to get. After the manager stated he would eat the cost yesterday evening. Then Mr. ** had the nerve to say after all was done, that, "oh you know even if it was 7 wks Honda would have taken back the car". Like "really sir get out of my face."
I wanted nothing to do with him at that point since he was a liar. He was never rude however I do not speak **. After he 1. Lied and said the GM was not there 2. Saying he didn't know what to do with an issue like mine since this has never happened before. 3. Stating that I had to eat the cost of my car being pre-owned certified since I wanted it back (knowing good and well they shouldn't be prepping my car after 72 hours). All in all I got my car back but then I wanted a printout of what that cost was that they ate since I still had to pay for my oil change. Mr. Akeem ** came back to me 3 times without that printout. That is when I lost it and got pretty loud and said I want it in writing what costed $400 for you all to fix on my 10-month old car that you claim that you aren't charging me for.
He then wrote what I demanded and here is what they ate (like they did me a favor) 1. Fuel system flush (again on a 10th old car) 2. Rotate tires $20 3. Changed cabin filter. 4. certified the car. Oh Honda corporate office will be called ASAP. That is straight **. Sorry FB fam but do not go to the Honda dealership in Davie EVER!!! They are scammers. My sale of my car initially went pretty well and I was happy with that salesperson. But anything else stay far away. They just lost a customer and I will not refer my family or friends their way. I am still unsatisfied with all of this and all they can offer me is free gas!!! I WANT A certified letter to take the hard inquiry off my credit. Refinance my car for a better deal.
Now here it is 2 days later I get a call from an Andrew ** stating that he received my file and had no idea of my complaint or earlier transaction with the Exchange Program. Now he is stating that the only way to refinance is to wait till I have made 13 on-time payments. Ummm, excuse me so you mean to tell me that Akeem ** and the finance guy Mario just knowingly screwed me knowing that I would not have been approved anyway initially. SERIOUSLY, so if I didn't get my car back you all would have just had me all the way messed up with a deal you all could not deliver on. Since Mr. ** states to give him a call after I have made 13 mths of payment when I was at 10 mths. This just keeps getting better. Sincerely, A pissed off customer.
RICK CASE HONDA, I75 & GRIFFIN. So far the worst dealership experience: We arrived to the dealer with a detailed price-model study based on KBB, Edmunds, Cars.com, Rick Case website and some other Honda dealers. To sum up, the salesperson called Socco (or very similar), a lady around 50-60 years old was there to make real this POSITIVE experience. After 2:30 hours of been there doing nothing and waiting for the a collapsed system to recover She tried to sell us an used Honda CR-V 2016, with 12 000 miles for $22 900.
The same car a different salesperson told us like 45 minutes before, "ok that car is valued around $17 000 to $180000." Imagine a used car, starting at $22900 plus taxes, dealer fee, title etc. This is not our first experience buying a car. We know perfectly %, length of loan, fair price, etc. We left your place, and in less than 4 hours we bought our Honda CR-V at Autonation Hollywood. We wouldn't recommend your place to anyone. You laughed on our faces. Please, this is not a way to handle a business.
Experience started out great. Was given my monthly payments... took car home and brought in both trade-ins. When given papers to sign it was $50 more a month. Was told that was for the warranty. I didn't want it. Final price was $15 over my given price. They said "oh, only $15"... then you take a $15 per month hit over 6 years. I told them I was returning car at 10 A.M. When I showed up no one I spoke to was there. Then I found same car, 2 years newer and half the mileage for the same price at CarMax and Carvana... don't like being deceived even for $15.
Service Departments at Rick Case Hyundai and Rick Case Honda. I am extremely disappointed in Rick Case. I made an appointment for Saturday, June 11, 2016 at 11:30 a.m. for an oil change and tire rotation on my 2013 Hyundai Sonata. I arrived at Rick Case at 11:30 a.m.; however, they didnt start working on my car until almost 12:30 p.m. The service adviser then came out and told me that there were rodent droppings in my air filter and cabin filter and recommended that I replace both of them. Naturally, I was disgusted and agreed. However, he failed to tell me that it would cost almost $150.00 extra! The service on my car was not completed until almost 1:30 p.m. and then I waited on line for ten minutes to pay the bill.
When I got out to my car, all three settings on the seat were changed. Seriously, is it really necessary to change all three settings on the seat to simply drive a car such a short distance into a garage from a parking lot? Also, my air conditioning was set to the lowest temperature possible. When I got into my car and went to adjust my seat, I noticed that the service person had carelessly knocked the cover off the controls on the side of the seat and never fixed it. I had to ask the valet to come over and fix it for me.
Lastly, the interior of my car was not vacuumed at all, which I thought was standard with oil changes. I purchased my car from Rick Case Hyundai and have been there for service many times. I was never disappointed like I was this past Saturday. When I completed the survey, I put a brief synopsis of what happened. I then received an e-mail on June 15, 2016 from Timothy **, Customer Service Manager, who advised, "Our management team will be contacting you."
Well, it is almost a month later, and I never received a telephone call or an e-mail from the management team. I guess I should not be surprised that I did not receive a follow-up call, especially after the incident I had in the Rick Case Honda lot on June 26, 2015 when I was bringing my car to the car wash. A Rick Case Honda employee was driving a van out of the service area. He had a stop sign and pulled right out in front of me, and I had to hit my brakes to avoid hitting him.
While stopped, I put both of my hands palm face up in the air as if to say, "What are you doing?" He screamed and cursed at me as he made a left turn in front of me. When I called Rick Case Honda and advised one of the managers what had happened, he said he would look at the video camera to see who it was; however, it has been over a year, and I never received a response. Does that mean that Rick Case condones its employees behavior of disregarding stop signs and cursing out their customers? I work for a Fortune 50 company, and I am certain that my employer would never tolerate this behavior.
Rick Case Honda Company Information
- Company Name:
- Rick Case Honda
- 15700 Rick Case Way
- Postal Code:
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