Rick Case Honda Reviews

My experience with Rick Case has been deeply disappointing and frustrating. I visited the dealership to purchase a Honda CR-V and trade in my Volkswagen Atlas, which was currently under an active lease agreement. From the very beginning, I was completely transparent: I knew there were still a few months remaining on the lease, and I indicated that I had no problem waiting until September to avoid any personal financial complications, assuring them that I would return at a later date.

I had a walk-in vehicle maintenance with my car and Manuel ** was able to fit me in immediately despite the holiday easter sunday rush. Manuel is professional and took the time to explain exactly what my car needed without any high-pressure, super helpful and informative. The work was done quickly, got me back on the road in record time, and my car is running perfectly. Excellent customer service and a great experience all around. Highly Recommended!

I am extremely disappointed with my recent experience at Rick Case Honda. After being a loyal customer for many years, I expected honesty, transparency, and a genuine effort to help the client. Unfortunately, what I encountered was the opposite. There is a clear lack of transparency in how deals are presented, particularly when it comes to financing. It appears that interest rates are not fully disclosed or explained, and are instead adjusted at the discretion of the finance department rather than clearly tied to the actual terms from Honda Financial Services. This creates confusion and leaves customers questioning whether they are being offered fair and competitive rates.

I have had a wide range of variety of Hondas for almost 30 years. I came in to buy a 2026 Honda CRV. I love the vehicle down to the color ... gray. I am not happy with the extended package on a brand new vehicle. I will say more if I need to. Remove my extended warranty package and I will stay quiet. I was told 476.00 without the extended warranty package. Call me. You have my number.

I have been leasing cars for years, and I’ve never experienced anything as unprofessional and frustrating as my visit to Rick Case Honda today. I had been working with both the salesperson and for what the salesperson made me believe the manager also. I was under the impression that we had finalized all the terms of my lease—final payment, down payment, everything. I was told that all I needed to do was come in and sign the paperwork by the salesperson. However, when I arrived today, I was informed by the manager that the deal couldn’t go through because "the numbers didn’t make sense, and we needed more money." This was not communicated to me before I made the hour-long drive to the dealership to sign the paperwork with agreed numbers priorly.

Honestly if I could give a negative star I would. First I trusted this place with my car! I took my car in to for new tires and service and everything went fine. When I took my car in a few months later to get the steering wheel fix since it was a recall and I was advised that my tires need to be rotated by WALDO! I did what was suggested and ask for them to be done. Come to find out months later it was NEVER done! After I trusted these people. I took my car in now to do oil change and ask for tire rotation again and I'm being told by CONMAR that "oh your tires are bad, they can't be done" but only after I checked and no tire rotation wasn't done when I asked. After I went into the office raising hell after I got charged for service that wasn't done!

I am owner of Honda Accord Hybrid acquired at Rick Case in 2022 and experienced terrible maintenance service, they don't respect appointment time and used to be rude with the customer. I'll never return at Rick Case Honda Weston.

I had auto accident in mid May 2024 in my 2024 Honda Pilot. Had the repairs done at Rick Case Honda. All was fine. Picked the vehicle up. Like the way it was repaired. I was kept up to date on what was going on. Even a week or so afterward, the insurance company had to pay an additional $500. The funds were sent to me. Yuri at the dealership contacted me in reference to the additonal funds. I immediately transferred to the owed funds to the dealership collision department. So, just a few days ago I saw this piece of plastic fixture on the car flying in the wind. I took a look, pushed it back in, but it wouldn’t fit all the way. It looked as if someone pulled it out, stretching it to the point that it does not fit in properly. Now, this collision department it the only one who worked on the car in that area. I called 3x’s on 3 different days. No one cared to call me back. I even sent an email to this Yuri, no response.

Yesterday, I went for change oil of my CRV. It took 2 hours. Then, they forgot about me and I had to go to see what happened and Ana helped me because who was assisting left. My car was finished and no one tell me. They didn't car wash my car. I will still going to Braham Honda in Coral Way.

2023 Odyssey was in Collision Center for the month of December 2023. Nice job fixing damage driver side. 2 months later my wife gets a flat tire on passenger rear tire. After inspecting tire I realized that this tire was in no way the tire I brought to Rick Case after accident. I have pictures of tire on November 21,2023 date of accident and new pictures show this tire to be well tread worn and I have only 16000 miles and have free oil and tire rotations so I've been using them every 6 months. Rick Case rep. blew me off even with the pictures.