Rick Case Honda Reviews

I have been leasing cars for years, and I’ve never experienced anything as unprofessional and frustrating as my visit to Rick Case Honda today. I had been working with both the salesperson and for what the salesperson made me believe the manager also. I was under the impression that we had finalized all the terms of my lease—final payment, down payment, everything. I was told that all I needed to do was come in and sign the paperwork by the salesperson. However, when I arrived today, I was informed by the manager that the deal couldn’t go through because "the numbers didn’t make sense, and we needed more money." This was not communicated to me before I made the hour-long drive to the dealership to sign the paperwork with agreed numbers priorly.

Honestly if I could give a negative star I would. First I trusted this place with my car! I took my car in to for new tires and service and everything went fine. When I took my car in a few months later to get the steering wheel fix since it was a recall and I was advised that my tires need to be rotated by WALDO! I did what was suggested and ask for them to be done. Come to find out months later it was NEVER done! After I trusted these people. I took my car in now to do oil change and ask for tire rotation again and I'm being told by CONMAR that "oh your tires are bad, they can't be done" but only after I checked and no tire rotation wasn't done when I asked. After I went into the office raising hell after I got charged for service that wasn't done!

I am owner of Honda Accord Hybrid acquired at Rick Case in 2022 and experienced terrible maintenance service, they don't respect appointment time and used to be rude with the customer. I'll never return at Rick Case Honda Weston.

I had auto accident in mid May 2024 in my 2024 Honda Pilot. Had the repairs done at Rick Case Honda. All was fine. Picked the vehicle up. Like the way it was repaired. I was kept up to date on what was going on. Even a week or so afterward, the insurance company had to pay an additional $500. The funds were sent to me. Yuri at the dealership contacted me in reference to the additonal funds. I immediately transferred to the owed funds to the dealership collision department. So, just a few days ago I saw this piece of plastic fixture on the car flying in the wind. I took a look, pushed it back in, but it wouldn’t fit all the way. It looked as if someone pulled it out, stretching it to the point that it does not fit in properly. Now, this collision department it the only one who worked on the car in that area. I called 3x’s on 3 different days. No one cared to call me back. I even sent an email to this Yuri, no response.

Yesterday, I went for change oil of my CRV. It took 2 hours. Then, they forgot about me and I had to go to see what happened and Ana helped me because who was assisting left. My car was finished and no one tell me. They didn't car wash my car. I will still going to Braham Honda in Coral Way.

2023 Odyssey was in Collision Center for the month of December 2023. Nice job fixing damage driver side. 2 months later my wife gets a flat tire on passenger rear tire. After inspecting tire I realized that this tire was in no way the tire I brought to Rick Case after accident. I have pictures of tire on November 21,2023 date of accident and new pictures show this tire to be well tread worn and I have only 16000 miles and have free oil and tire rotations so I've been using them every 6 months. Rick Case rep. blew me off even with the pictures.

On 6/24/23 I went to R.C.H. to see my options, as my 2020 Accord lease was up in 2 months. Long story short, I financed a 2023 CR-V Hybrid Sport. To my surprise, the finance mgr that worked my contract PACKED MY PAYMENT at the back end of the finance agreement, adding 3 undisclosed, or approved packages to the contract. He not only dodged sending me my documents immediately, but also modified documents from home, in which he later emailed back to his work email from his Hotmail account, before emailing to me a minute later on 7/12/23. It took 18 days to finally send the contract.

Went in to service my lease car, to try them out. Immediately they tried to sell me another car and sell me service that was not required. As it happened I was looking to upgrade my lease, and I was stupid enough to indulge them. I eventually did buy the car, but it turned out the salesman was not completely honest with me, and led me to believe that they would cover the early termination of my lease. Turned out they did not, it was $1000 short.

I have been fighting for a refund I am due. Every time I call there is no manager there. I have gone down there only to be told, "We will contact you within 2 days," never to get a call. They lie and give you BS. Finally one time raising hell a main finance manager came over and dug into it and agreed I am owed a refund, he gave it to finance dept and never got refund. All because they had a crooked finance man who overcharged a lot of people, I guess this is how they work.

May 13th-My 2007 Honda broke down twice around and in Davie, FL in the same day. After the 2nd stall I had it towed to the Dealership, Rick Case Honda off of I-75. They gave me an extensive bill, $3,000 just for the hybrid battery. I thought that was weird because I'd just had diagnostics during an oil change and that didn't come up. Anyways they did the whole sales pitch thing and handed me off to sales. The first guy, Abdul was great, but he had to leave early and I'd gotten there kind of late. The next guy was DB (I do not want to say his name here). After being approved for purchase or lease. They pushed for leasing. I'm now learning that the profit margin is greater for leasing . *BEWARE OF THIS**. I told DB that I would only lease if they could get my mileage allowance to 1500 A MONTH. My son is also in the business and he spoke with DB and suggested the same. DB came back after 30 min of negotiating. Said that he "got it at 15!"