Rick Case Honda Reviews

I will never, ever, deal with this place ever again! If it's not about them receiving money, you will never hear from this. Little do they know, I’m not done. The email sent: Yuri, I have made 2 calls to you (6/12 and 6/13) explaining the issue, and asking you to return my call. To date, you have failed to do so! If this had to do with funds, I am sure I would have heard from you immediately. For whatever the reason you have failed to return the call, this is not a good look for business. If I don’t hear from you by Monday, I will present the issue by other means. As of this moment, I feel as though I am being ignored. I offer no apologies!!!!

The Salesman who attended me gave me incorrect information regarding the vehicle I financed. He wasn't knowledgeable of the vehicle models and trims. He talked me out of getting a higher model, but then basically the same difference was tagged onto the Hybrid model I financed. As a single mother, w/a Small Business, trying to survive in these challenging times in our nation, this unscrupulous act has truly distressed me. In hopes to have this corrected, I have sent an extensive email w/the documents to the GM of R.C.H. I hope someone contacts me to help me resolve this serious issue.

Then the finance guy gets stuck in and added about $6000 or $7000 of extras without even asking, and seemed to be against answering any questions. I am still trying to get an answer to a simple question after 6 months. It is like getting blood from a stone. Obviously I will never go back there, I will service my car elsewhere, and would highly recommend that everyone steers clear of them.

Opened my statement last week and saw 15,000 miles a year. BIG DIFFERENCE. That gives me 41 miles a year. I work in a totally different city and that mileage allowance doesn't even allow me the opportunity to run for lunch in between clocking in and clocking out. I am praying for a change in my living/work circumstances so that I can circumvent this. Wish I had just purchased!! Watch out for the new push for leasing guys!!!

I still owe $8400 to the lender and have to keep full coverage insurance on it due to it be financed. Hyundai Corporation is also aware of my engine failure as I filed a complaint with them also however they were not surprised because they've had a 3.5 million recall on their vehicles for ENGINE FAILURE. Do not buy Hyundai’s nor KIA’s as Hyundai manufactures their vehicles as will. I as the consumer thought that by going to Rick Case I was making a educated decision because of their extended warranty. I did as required as a consumer and kept immaculate maintenance on my vehicle and all for what nothing because in the end the warranty doesn’t cover the total cost of the repairs.

To add insult to my hardship I phoned Mr. Rick Case directly and spoke with his personal executive secretary Ms. Carol ** who instructed me to go into Rick Case Hyundai so that they could help me and I spoke directly with the general manager Mark ** as I was instructed to do per Ms. Carol ** as I made aware the situation with their warranty company and being that this is where I purchased the car from and Mr. Rick Case claims his customers are his friends in his published book that he passes out to all his customers. I thought they would actually be willing to help me, and their idea of helping me was to put me in a 2018 Elantra a grade below my vehicle that would have cost $22,359.33 and rolling over what I still own on my Sonata, extended me back to a 7 year loan where as I only had 3 years left on my current loan.

Talk about a slap in the face. That’s not helping me. That’s burying me and the kicker is they only wanted to offer me $3000 for my trade in, the car in which the engine blew in that’s $1700 short of what their warranty PASI offered me. As I stated Mr. Case has a published book My Customers My Friends. I certainly don’t feel as though I was treated as such. I’ve now been without transportation since 04/07/2019. I’ve shelled out 100 of dollars for rentals that the warranty company refuses to reimburse me for and I’ve lost my part time job to top it all off.

I'm sharing my story in hopes to help other consumers not to become prey to RICK CASE Dealerships. Their extended warranty is offered on ever single one of his vehicles at every dealership that he owns and they're ABSOLUTELY WORTHLESS. If you don’t believe me check the complaints filed with the BBB Better Business Bureau. BEST REGARDS to my fellow consumers STEER CLEAR OF RICK CASE!!!!

A month after our purchase, not only did I receive my first bill, I also got a bill for the $425 disposition fee for returning the lease. I called the lease finance company and was told to call the dealership as this was a “loyalty fee” that only they could waive, not the lease company. They informed me that since the dealership’s finance department did not use the same Hyundai financing, they could not waive the fee.

After numerous calls to Rick Case Hyundai and getting the same message: “a manager will call you back today”, “we understand and agree with your concern, but a manager will have to call you back”, “manager is in a meeting, but will call you back today”, I gave up on Hyundai return call and paid the fee to avoid having my credit affected. A courtesy call would have gone a long way here. I give them numerous opportunities to explain, but to no avail. Lesson learned, ask for it in writing.