Rick Case Honda Reviews

Davie, FL

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About Rick Case Honda

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Pros
  • Proactive approach to resolution
  • Willingness to continue using services
Cons
  • Poor customer service experiences
  • Lack of transparency in pricing

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Rick Case Honda Reviews

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    How do I know I can trust these reviews about Rick Case Honda?
    • 4,695,738 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceContract & TermsStaff

    Reviewed April 24, 2025

    I have been leasing cars for years, and I’ve never experienced anything as unprofessional and frustrating as my visit to Rick Case Honda today. I had been working with both the salesperson and for what the salesperson made me believe the manager also. I was under the impression that we had finalized all the terms of my lease—final payment, down payment, everything. I was told that all I needed to do was come in and sign the paperwork by the salesperson. However, when I arrived today, I was informed by the manager that the deal couldn’t go through because "the numbers didn’t make sense, and we needed more money." This was not communicated to me before I made the hour-long drive to the dealership to sign the paperwork with agreed numbers priorly.

    What made matters worse was that the manager took no responsibility for the situation or the lack of communication. Apparently, he hadn’t even reviewed the payoff details for my current vehicle, even though I had confirmed with the salesperson that everything had been provided the day before including the pay-off amount of my old car.

    I also double-checked the details just an hour before heading to the dealership, and the salesperson reassured me everything was ready to go. Yet, when I got there, the manager acted as if he had no knowledge. As if that wasn’t frustrating enough, I was given a gas voucher for my drive there and time wasted. But when I went to use it, the attendant informed me that the voucher was invalid because it lacked the necessary number. Overall, this experience was incredibly disappointing. I felt like my time and trust were completely wasted. Given the lack of professionalism and the miscommunication, I’m hesitant to recommend Rick Case Honda to anyone. My credit was even run for the fake numbers provided to me.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 19, 2025

    Honestly if I could give a negative star I would. First I trusted this place with my car! I took my car in to for new tires and service and everything went fine. When I took my car in a few months later to get the steering wheel fix since it was a recall and I was advised that my tires need to be rotated by WALDO! I did what was suggested and ask for them to be done. Come to find out months later it was NEVER done! After I trusted these people. I took my car in now to do oil change and ask for tire rotation again and I'm being told by CONMAR that "oh your tires are bad, they can't be done" but only after I checked and no tire rotation wasn't done when I asked. After I went into the office raising hell after I got charged for service that wasn't done!

    As I was walking back in another service advisor was like oh if you don't check they won't do them. It's ridiculous that I have to fight tooth and nail to get something done! I did get my money back for this last service but it's not going to make up for me having to buy new tires again less than 10 months since they can't seem to do their jobs. I paid for a service and it can't be done unless I nag them and complain and start raising hell. They want to charge crazy amount for service but won't actually do the work! They really are scam artist. I should at least get a discount on my tires or a new one for this hell of a situation they have put me thru! This place has gone downhill.

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      Customer Service

      Reviewed Aug. 7, 2024

      I am owner of Honda Accord Hybrid acquired at Rick Case in 2022 and experienced terrible maintenance service, they don't respect appointment time and used to be rude with the customer. I'll never return at Rick Case Honda Weston.

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      Customer Service

      Reviewed June 18, 2024

      I had auto accident in mid May 2024 in my 2024 Honda Pilot. Had the repairs done at Rick Case Honda. All was fine. Picked the vehicle up. Like the way it was repaired. I was kept up to date on what was going on. Even a week or so afterward, the insurance company had to pay an additional $500. The funds were sent to me. Yuri at the dealership contacted me in reference to the additonal funds. I immediately transferred to the owed funds to the dealership collision department. So, just a few days ago I saw this piece of plastic fixture on the car flying in the wind. I took a look, pushed it back in, but it wouldn’t fit all the way. It looked as if someone pulled it out, stretching it to the point that it does not fit in properly. Now, this collision department it the only one who worked on the car in that area. I called 3x’s on 3 different days. No one cared to call me back. I even sent an email to this Yuri, no response.

      I will never, ever, deal with this place ever again! If it's not about them receiving money, you will never hear from this. Little do they know, I’m not done. The email sent: Yuri, I have made 2 calls to you (6/12 and 6/13) explaining the issue, and asking you to return my call. To date, you have failed to do so! If this had to do with funds, I am sure I would have heard from you immediately. For whatever the reason you have failed to return the call, this is not a good look for business. If I don’t hear from you by Monday, I will present the issue by other means. As of this moment, I feel as though I am being ignored. I offer no apologies!!!!

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      Reviewed April 8, 2024

      Yesterday, I went for change oil of my CRV. It took 2 hours. Then, they forgot about me and I had to go to see what happened and Ana helped me because who was assisting left. My car was finished and no one tell me. They didn't car wash my car. I will still going to Braham Honda in Coral Way.

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      Staff

      Reviewed March 8, 2024

      2023 Odyssey was in Collision Center for the month of December 2023. Nice job fixing damage driver side. 2 months later my wife gets a flat tire on passenger rear tire. After inspecting tire I realized that this tire was in no way the tire I brought to Rick Case after accident. I have pictures of tire on November 21,2023 date of accident and new pictures show this tire to be well tread worn and I have only 16000 miles and have free oil and tire rotations so I've been using them every 6 months. Rick Case rep. blew me off even with the pictures.

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      Customer ServiceContract & TermsStaff

      Reviewed July 26, 2023

      On 6/24/23 I went to R.C.H. to see my options, as my 2020 Accord lease was up in 2 months. Long story short, I financed a 2023 CR-V Hybrid Sport. To my surprise, the finance mgr that worked my contract PACKED MY PAYMENT at the back end of the finance agreement, adding 3 undisclosed, or approved packages to the contract. He not only dodged sending me my documents immediately, but also modified documents from home, in which he later emailed back to his work email from his Hotmail account, before emailing to me a minute later on 7/12/23. It took 18 days to finally send the contract.

      The Salesman who attended me gave me incorrect information regarding the vehicle I financed. He wasn't knowledgeable of the vehicle models and trims. He talked me out of getting a higher model, but then basically the same difference was tagged onto the Hybrid model I financed. As a single mother, w/a Small Business, trying to survive in these challenging times in our nation, this unscrupulous act has truly distressed me. In hopes to have this corrected, I have sent an extensive email w/the documents to the GM of R.C.H. I hope someone contacts me to help me resolve this serious issue.

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      Customer Service

      Reviewed March 24, 2021

      Went in to service my lease car, to try them out. Immediately they tried to sell me another car and sell me service that was not required. As it happened I was looking to upgrade my lease, and I was stupid enough to indulge them. I eventually did buy the car, but it turned out the salesman was not completely honest with me, and led me to believe that they would cover the early termination of my lease. Turned out they did not, it was $1000 short.

      Then the finance guy gets stuck in and added about $6000 or $7000 of extras without even asking, and seemed to be against answering any questions. I am still trying to get an answer to a simple question after 6 months. It is like getting blood from a stone. Obviously I will never go back there, I will service my car elsewhere, and would highly recommend that everyone steers clear of them.

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      Customer ServiceStaff

      Reviewed Sept. 4, 2019

      I have been fighting for a refund I am due. Every time I call there is no manager there. I have gone down there only to be told, "We will contact you within 2 days," never to get a call. They lie and give you BS. Finally one time raising hell a main finance manager came over and dug into it and agreed I am owed a refund, he gave it to finance dept and never got refund. All because they had a crooked finance man who overcharged a lot of people, I guess this is how they work.

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      Sales & Marketing

      Reviewed June 21, 2019

      May 13th-My 2007 Honda broke down twice around and in Davie, FL in the same day. After the 2nd stall I had it towed to the Dealership, Rick Case Honda off of I-75. They gave me an extensive bill, $3,000 just for the hybrid battery. I thought that was weird because I'd just had diagnostics during an oil change and that didn't come up. Anyways they did the whole sales pitch thing and handed me off to sales. The first guy, Abdul was great, but he had to leave early and I'd gotten there kind of late. The next guy was DB (I do not want to say his name here). After being approved for purchase or lease. They pushed for leasing. I'm now learning that the profit margin is greater for leasing . *BEWARE OF THIS**. I told DB that I would only lease if they could get my mileage allowance to 1500 A MONTH. My son is also in the business and he spoke with DB and suggested the same. DB came back after 30 min of negotiating. Said that he "got it at 15!"

      Opened my statement last week and saw 15,000 miles a year. BIG DIFFERENCE. That gives me 41 miles a year. I work in a totally different city and that mileage allowance doesn't even allow me the opportunity to run for lunch in between clocking in and clocking out. I am praying for a change in my living/work circumstances so that I can circumvent this. Wish I had just purchased!! Watch out for the new push for leasing guys!!!

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      Rick Case Honda Company Information

      Company Name:
      Rick Case Honda
      Address:
      15700 Rick Case Way
      City:
      Davie
      State/Province:
      Florida
      Postal Code:
      33331
      Website:
      www.rickcase.com