Premier Auto Protect Reviews

My experience with you went very well and I got a very nice coverage. Steve was very sweet and not a hard thumping sales agent. I would suggest this company to family and friends. This company has been around for years and has a good reputation so why not go with them.

The person I talked to, Account Specialist Danny **, seemed to me that he knew what he was talking about, and explained to me what I wanted to know about this contract. He was courteous, polite, and I had no problems understanding what he told me.

It was very simple to sign up. What you asked for and what they say is exactly what you get. My policy just started, so not sure about the service within the policy yet but the person I spoke with Tom was very professional and very friendly, even got me a better rate than we had originally discussed.

Morris was pleasant not pushy. He did a very good job. He gave accurate information and allowed me to look it up without acting like if you don’t get the coverage now you lose the deal. I called back which made me more comfortable.

Very knowledgeable and helpful and patient and polite. Answered all my questions. Felt comfortable talking to this representative seem sincere in helping me find the best fit. Went over things as many times as I asked to make sure I understand every aspect of this coverage.

Had a great interaction with Stanley. He helped me with all my questions and concerns. He spoke to me professionally and thoroughly. I'm glad I made the call to Premier. I would recommend this company to all my friends and family.

I was convinced without hesitation when Stan explained to me the car warranty. He give us promotional discount which help us in our pocket. Good coverage and price for this warranty. It’s worth to get it. Thank you Stan. From 1 to 10 I give you 100 percent for being nice to us. I will look a friend and recommend you.

Call went well, very helpful, got lots of coverage for the monthly rate, gentleman helping me was very informative and also offered another value prices incentive to help with tire replacement that will help with the cost, since I am on a limited budget of disability

They were much helpful and professional when answering my questions. I am looking forward for the professionalism and courtesy they have showed me from the beginning. And I would recommend Premier Auto Protection to my family and friends. Looking forward to build to our relationship as a client. Again thank you.

Danny was excellent with my decision with the auto warranty. He was of great help. I would surely recommend Premier Auto warranty and Danny to family and friends. I've added my other vehicle to the policy which is of great value.

The gentleman I worked with was a real pleasure. Very knowledgeable, professional, and friendly. If customer service is as good as my sales person I'll be extremely happy with my choice of warranty companies! I would recommend this warranty service to my friends.

Amazing customer service and very knowledgeable. Will highly recommend for anyone to work with Premier Auto Protect. Be sure to speak with Eric **. He was an amazing help in discussing the plan and showing all the great things it covers.

I enjoyed getting signed up with Premier Auto Protect. James assisted me in getting good coverage on my vehicle. He was polite and professional and because of him, I will tell others about your service. Thanks to you James! I have done comparison shopping with other extended warranty offers and yours is the best fit for our family.

Dan is awesome!!!! Worked really hard to get me the best deal on my warranty for my 2015 Audi. I feel a sense of assurance because of his kind words and now knowing that I am covered. Give the man a raise. He deserves it!!!

Awsome Customer Serv. Very informative, great value, positive feedback, hassle-free, one of the best auto coverage companies on the market today. So far so good. I'd recommend, they call back in a timely manner, they make your process worry-free. Thank you Premier.

Premier explains everything to you and we'll answer any questions you have. Very understanding and informative. As of now I would recommend them. My advice to anyone is to research a company before you buy An Atuo Warranty and read the contract.

Erick was helpful and friendly in getting my vehicle repair warranty! Premier has a positive A rating with the Better Business Bureau. And if you're at senior citizen age, there is a discount as well. So good job. Premier has made my day!!

I am a new customer. I spoke to Tom. He was very patient and kind. He made sure I done every correctly. I would recommend any of my friends, coworkers to talk to Tom. Thanks so much, Tom. I very much appreciate everything you’ve done to help me today.

My experience was excellent. I looked it over last night, and I was called immediately this morning. My representative was there a state was very straight to the point? Didn't take up a lot of time. Gave me a great deal and I'm happy.

I was pleased with how efficient and effective Morris was in handling and packaging my policy. He was very professional and friendly and provided me with a fair quote that I immediately agreed to pay. He also agreed to submit my policy via email because I requested it.

Very detailed explanation. I feel this is a great company that will ensure the customer is completely satisfied. Hopefully if the time come to need services, everything will go accordingly as explained. I plan on having all my vehicles covered with this company.

The gentleman called almost immediately after I requested a quote on one of our vehicles. I received so much information that put my mind at ease and now instead of one vehicle I got both covered. Thanks to the guy who helped me today! He went above and beyond and I received outstanding customer service! Will recommend to all my friends and family!

The agent was very patient with me during my time considering other companies! I am very pleased with the service I received while making my decision and would recommend them to my friends! They really took their time with me to explain all my options and covered all my concerns…

Very great service and fast. Steve was very nice and friendly. Very kind to talk to. Very easy to deal with. Go straight the the point. Doesn’t walk me around. Got a very good price for my warranty. Thank you Steve.

My experience was very good. I am very thankful to have had the opportunity to work with you. I look forward to working with you in the future and hope that you and the team are going to be able to help me out. Thank you for taking the time and I appreciate your time.

Good response to claims. Quick response to payment To shop. Also customer service is excellent. When they helping when I needed them to help. They also very helpful when I had a problem. Thank you very much

Thanks Danny for being a great customer representative. You made the process easy. I will recommend you to my friends. If the rest of your company are like you it will be a pleasure to do business with Premier Auto coverage. There really isn’t much more to say other than looking forward to doing business with you and your company.

Danny ** is an outstanding exceptionally skilled customer service representative. He goes above and beyond expectations, also being kind and friendly. Premier Protect gets great reviews online and so far I can see why, their service seems to be awesome. Please, keep up the awesome work and service. "Danny **" my representative that helped me to set up my new auto protect plan, gets a... A+++++ Thank you again!

Everything went well. Haven’t got my paperwork yet. I hope it will come soon. I’ll call back tomorrow with some questions. I have a few questions for you and I’ll get back to you tomorrow. Thank you very much. Thank you very much. I’ll talk to you soon.

Our salesman is always wonderful to work with. He is respectful and helpful. You offer great rates and great plans. I had a different warranty with another company that didn’t cover anything but cost more. I would definitely recommend anyone use this company and my salesman.

Cole was able to get us through the process in an efficient and informative way. Answered all our questions and made us feel comfortable with our contract. Would recommend this product to others seeking a company they can trust with vehicle service repairs.

I very much dislike talking on the phone. I believe my rep's name is Kevin. After calling me and leaving a message, he texted me. I answered his text and he patiently answered all of my questions via text before we finished up via a phone call.

Just purchased contract. Robert was very helpful and patient during my decision process. Was provided the most comprehensive coverage at a great price compared to other companies I contacted. I trust the actual coverage when needed matches my experience so far.

Robert was very helpful and patient with all my questions before signing up. I really appreciate that since many times a lot of time is spent and no sign up. Now we will see how it goes when need to use.

I appreciate all your help with the warranty. It was you all were very helpful on my experience. I am looking forward to working with you all and with many times. If I need your help with anything I will be contacting you.

Gentleman was very nice and explained everything to me so I could understand what I am getting with my warranty. I would definitely recommend this company to a friend or family. I was surprised how reasonable the cost was as I have compared other companies.

Stan was very helpful and explained the difference in coverages. He broke down what each covered. He also included a maintenance package for help with oil changes and brakes. Also discounts on tires. Great services. I will definitely recommend to family and friends.

Joe sold me on the premium cost. An offer I had to take advantage of. Joe is very professional and stayed in close contact with me. He was very helpful and courteous with no pressure. I would definitely recommend Joe and Premier Auto Protect to friends and family.

Eric was a pleasure to deal with. I got flooded with calls from other companies but chose Premier because of their reputation and reasonable rates. The coverage is the same as manufacturer's warranty with road hazard tire coverage. Ended up signing up both cars. Thanks, Eric.

Very fast and easy. Also good rates. Customer service was very good and very helpful. No high pressure up sales for other services but was very informative. Would recommend this company to anyone buying a car that does not currently have a manufacturer's warranty.

You have some very committed salesmen. Robert was always patient, focused and dedicated to the employer. He made things easy to understand, even when I asked five times. I was impressed by his knowledge and perseverance to get me signed on. I hope the company will be great to work with should I ever need to. It gives me comfort to know someone has my back. Great job in hiring Robert **. It's been a pleasure and thanks for the reminders when I'm struggling with my health at this time.

Very kind and courteous help me very fast. Knew what he was doing and I liked it. Great job. I think I got a smoking deal from him and it was really easy to sign up and I hope it’s just as easy if I ever need to use the program. Hopefully not but I like to be protected. Thank you guys for doing such a great job.

Marc was super friendly and very detailed about the warranty coverage. He made sure I understood everything and made sure I know what was covered and made sure I was happy with my choice. Made my experience supper easy. I will definitely recommend him to my friends.

Great customer service and friendly staff was able to negotiate the online registration easily and I am hopeful that I don't have to use this service anytime soon but I know if needed I have a great company behind me that will provide excellent service and complete satisfaction.

Very good and affordable, customer service representative was very nice and helpful when answering questions that was asked. This was a better quote than any of the other places I received quotes from. I just hope that everything was answered correctly and with a accurate response.

Premier quoted me a great price for comprehensive coverage of our primary vehicle. I also opted for the tire & maintenance add-on for greater peace of mind. So far, so good! They beat the other guys by a considerable margin...

Went the extra miles for saving for veterans, the man I spoke with careful explain what I was getting and that really help. He took time to go over oil change, tires, coverage, he talk bumper to bumper. All good.

I liked the conversation I had with Robert. He explained everything to me and answered all of the questions I had. It was a learning experience and I hope that all the information he gave me was accurate. He sold me and I hope to have a better experience than my past experiences.

The person I spoke with was very knowledgeable. Thanks a lot. I would truly recommend to my friends. Very professional. Even sold me on the tire package which I did not know about. Would definitely recommend to my coworkers. Thanks a lot.

The agent that assisted me was very helpful and knowledgeable and made me feel welcomed and respected me and answered all my questions I had. I was very pleased after our call. Thanks James **. He was by far the best his patience in making sure all my questions were answered and my needs were met.

Good customer service. Very caring and informative about everything. Excellent support. I appreciate Joe and how he was very helpful to choose this Premier service and the coverage for my 2013 Dodge Journey. Thank you very much for the recommendation of this service provided.

Steve explained things in a way I could understand. Was very helpful and even gave me a few extra discounts which I am extremely grateful for. I was going to check other options but decided not to after talking and completing our call.

Hello! Allison was knowledgeable, friendly and fast! Just like insurance, you always have it but you never know when you will need it. My vehicle is getting up there in miles so it’s nice to have this added protection! Thank you for your help!

Steve was very helpful from the very 1st conversation all the way through finalizing the contract. At this point in time it's very early to give a complete review, but so far all is good. If everything goes as I was told, I will definitely recommend to family and friends.

Joe was the representative that helped me with all my many questions! He gave great customer service and was very knowledgeable about the company and its warranty. The monthly payments were quite reasonable. I would recommend Premier to family friends! Hopefully my first claim experience will be a good one!

Ryan was very helpful with walking us through the policy and what it covers and how it works and how much a policy like this helps if your vehicle was to break down on us. Also I love to see that I get a discount for being a Veteran.

So I called in to get coverage for my car. I spoke to a rep named Marc **. He explained all the coverage followed by email as well, did not push too hard to buy but I must say that was the cheapest rate I got for the top level level of coverage and I did shop a lot. I sure do recommend PREMIER AUTO PROTECT.

Updated on 02/21/2024: Talking about reimbursement, it was not even the whole reimbursement, customer service are no good. That's the reason y'all got cursed at because of ignoring my phone calls and didn't even bother to return back any calls. Stop trying to defend post that we leave here because it's the truth, if y'all want good post from customers then do a good customer service and make sure to explain everything out clearly before we make our first sign up fees, due to which state your coverage plan are Different than others!!

Purchased a Repair Assist Plus Warranty as offered. The guy on the phone told me its a new product and showed its similarity with one of their plans except few items are not included. I asked for the coverage details and he said it will be sent in the handbook together with members ID which both arrived almost after 3 weeks. But there's no coverage details in the handbook. So I rang, sent messages both email & SMS but no reply. The handbook has a Drive America on the front for the Repair Assist Program but the service contract from Premier Auto Protect is issued by Omega. Until now, there is no reply after repeated communication attempts. I could not understand this company has been given a positive reviews but in reality it seems like they are non-existent at all as their communication/customer service is very poor. I can not recommend this product and hence, Premier Auto Protect.

I would STRONGLY suggest to not purchase any warranty through this company they have not helped me at all. I bought a 2017, Volvo XC 90 and the turbo was about to go out in my car and that has to do with the engine and I called and asked them if was under the warranty. The person I spoke with said yes, so I took it the Volvo dealership. I called them when it was time to do the repairs and they told me “they would only pay 74/25 percent of the cost of repairs IF they feel like it!” WHO DOES THAT?? This warranty is a rip off an extreme headache. I’m paying a chunk of money every month for you guys to cover a certain percentage?! NO! There should be a set deductible and call it a day, but no you guys are scamming people out of their money. Beware please.

I purchased a 2015 Expedition 107,000 miles very clean and well kept. I searched for an ext. warranty plan better than the one the used car dealer was selling. I thought I had found it with Premier Auto Protect. They were the only one I could find that would sell an Exclusionary Policy, which I purchased. I added the emissions and tech coverage at extra cost as well. They said I would have a 30 day and 1000 mile waiting period before it would be covered. I Purchased the warranty on 8/16/2023. On Saturday, September 23, 2023, with 1,078 miles since purchase of warranty, the truck’s front end suddenly started acting strange. We thought it was a tire off balance or something like it. Went to Fort Worth Auto Garage and left it for them to diagnose.

We took a trip to Arkansas in April 2023 prior to our trip we had a water pump leak that cost us 3 hundred dollars out of our pocket. While on the trip we experienced a wheel bearing failure that cost us 8 hundred dollars for a tow. Then an additional 3 thousand dollars in should have been covered multiple parts that Premier would not cover unless a representative inspected the damage. Even after Midas had sent pictures of damaged parts. Stay away from this company and maybe others. Can't be diligent enough not to be taken. Just read reviews!

To start, I was told when I got a hold of Customer Service that I didn't have the right acc. # and was told to call back the following week. I did have the right acc. #, so apparently he just didn't want to deal with me at that time. When I did get through to another #, they took my information and would give a call back. On the call back, there was no one on the line. This happened to the garage as well. Finally I was informed I could go to a website to fill out an application. After that it was at least a week of back and forth with garage before they came to an agreement. They did not believe I needed a water pump as well. What they did agree to pay, I am still waiting on that.

Although it took a month, they paid my claim. I am a very happy customer and I will purchase a Premier Auto warranty every time I buy a used car!!!!

I purchased my warranty with this Company in 2022. Last week was my 1st time having to use it. I called Premier prior to taking my vehicle to the repair shop, and stayed on hold for about an hour before the phone hung up. A rep called me back and I told him that I was needing to have my vehicle looked at by a repair facility and what I needed to do on my end. So the rep told me to take it to a licensed repair facility and have the repair facility call them. I took my vehicle to the repair facility on 4/19/23, the repair itself wasn’t going to take too long. I called the repair facility on 4/21/23 to get an update and the repair man said that he’s been waiting 2 days to get authorization from Premier to start on my vehicle. He stated that he’s called and emailed them numerous times since my vehicle has been in the shop.

Purchased the top auto warrant Premier offers. The first time I've used it and my 2017 GMC Yukon (70000 miles) has been in an top-rated ASE certified shop for four days for a failed starter motor. This repair should have taken 2 hours including testing. My vehicle has been at the shop for four days now! Premier keeps telling the shop to perform more test, when they jumped through all their hoops for the testing, then they want time to review the test findings? The next day the shop tries to get approval AGAIN, and after a full day, Premier now wants a picture of the starter in the vehicle????

Very friendly staff, timely and professional. Would definitely recommend them. Very nice people and they know their stuff!!! When I was in doubt they explained everything very clearly. The only people I would recommend to my family and friends.

Hi, I was looking for an extended warranty, and I found Premier Auto Protect. They were so great and helped me so much. They got me a great deal even though I have a lot of miles on my car. I am very happy!

Premier Auto Protect sold me a great auto warranty. I had them confirm a few times. No catches, no hidden fees. A great warranty. I had looked at many other auto warranty companies but they all charged too much. Premier Auto Protect was the only one that I felt comfortable with.

I had a great experience with this company. They handled my repairs quickly and it was great to have my car back so soon. I have had some bad experiences with warranty companies in the past, but the Premier Auto Protect customer service staff was very helpful and friendly. I would recommend this company to anyone and if I ever need another warranty I will definitely choose Premier Auto Protect.

I was referred to Premier Auto Protect by a friend. I was hesitant at first and thought the price may be too good to be true. I gave them a call and was able to get a vehicle protection plan for a great price. I saved over $700 from what I was quoted at the dealership. I think they're among the few companies you can afford on budget.

I've been with Premier Auto Protect since June. The cost per coverage was the best available when I signed up compared to other companies that I tried to find.

Conducted pricing from several auto warranty companies, and decided to go with Premier Auto Warranty. Tom M. was very professional, no pressure sales, explained their product and different plans, provided discounts, and very easy to work with. Other companies I called were trying to make the make the same the same day and bashing other companies warranties stating theirs is the best out there. Tom was friendly, courteous, easy to work with and the fact that he respected me as a customer who is looking for pricing and comparison without expecting me to make a decision right there or the next day.

I used to have CarShield. They weren't paying bills so I switched over to Premier. The representative was good.

I had my Dodge Charger covered with Premier. They are cheaper. The reps are good.

I took the car in for service and Premier Auto Protect was supposed to take care of it. Then they said they wouldn’t because the tire size has changed. It’s the ones that came when I bought it and they’re maybe a little bit different than the factory ones. But that’s not what they’re repairing. It had nothing to do with the inside of the motor or the rack and pinion and powertrain. The mechanic said that’s no reason to not do that. I talked to my attorney and he said that if Premier doesn’t take care of it, we will sue. I’ve called and called, and the lady said somebody else will be calling. If they take care of it, then I’ll recommend them. But otherwise, I will not.

Initially, we had some issues with billing with Premier Auto Protect. But the person who worked with me was easygoing and the plan was the right one for my vehicle.

I spoke to someone on the phone when I signed up with Premier Auto Protect and the process was very good.

The customer care service at Premier Auto Protect is incredible and second to none. They are open for discussion and very welcoming and affordable. I think it would be much better for me to deal with them than try out any other car warranty option.

I am very satisfied with Premier Auto Protect. I purchased an extended warranty. They have processed my claim very quickly and efficiently. I have had no problems with this company. I would definitely recommend.

I had an experience with another car warranty company that was frustrating but when I churned to this service they moved swiftly to solve my problem. I am happy with these wonderful car warranty company.

The customer care service at Premier Auto Protect is incredible and second to none. They are open for discussion and very welcoming and affordable. I think it would be much better for me to deal with them than try out any other car warranty option.

This I've been with Premier Auto Protect for 6 months and I can say that they are wonderful! I'm glad to be a customer. My experience with Premier Auto Protect forced me to write this review. This company is the very best and they really care about your car. Your vehicle is very important to them. Premiere covered every single issue that I had with my Ford.

Premier was the only warranty site that corresponded with me by email. Other companies want a phone number to immediately call you to make a sale. There was no pressured phone call or salesmen pushing for a deal. I was able to get a quote and read a sample warranty before I chose to do business with Premier. Once I saw the info in my email I was able to write down questions and concerns and was prepared when I called. The process was so easy and I felt as if I was in control of the process. I got a great deal and could not be more satisfied.

I've been using Premier Auto Protect auto warranty for 3 years and has never had a problem so far. Premier is not the only one but they are one of the best. Trusted by many car owners and for good reason.

They asked the questions that I was hoping to hear. I haven't used them yet but it seems like when I do, I should be covered.

Premier dragged their feet for two weeks when my car was in the shop. My car had to stay there for their terms. After two weeks, I just said, "Enough is enough." So, I called. I canceled it and they said the check went out on August 3rd but as of today, I still haven't received my deposit back for $90. Last Monday, my service writer at the dealership called and said that he just had a phone call that said that the inspector was on his way out to inspect my car. My car had been with me for two weeks. It took them almost three and a half weeks to get someone to come out. So, they get 5 thumbs down literally. I'm so pissed at them right now.

Premier was about the same amount with other companies, and by the time we finished up, it was $10 cheaper a month. I asked the guy that talked to me questions and he told me the truth. I felt that he was being sincere and wanting to make sure that I got protected. And I went with him. I got the policy that takes care of everything from the bumper to the transmission. That’s what I needed. Because I love my car. If something happened to my car, I couldn't afford to put a down payment down for a new car because I can't afford the car payment. It was cheaper to get this because it has road assistance, too. It was cheaper to do this every month than it is a car payment. And I keep my car.

They’ve been very helpful. They're good. They didn't end up pressuring me, compared to other companies. Once I said no to the rep that I talked to and let me call her back, she accepted. So that made me feel a little more confident. Because when you’re selling something that's good, you don't have to pressure the customer.

Premier had a better deductible. The young lady I dealt with was able to answer everything that I needed.

Premier's application process was easy. Their rep was very good. He explained to me how the policy worked. The initial phone call sounded really good. So, I was happy with it. I had a claim on my car's air conditioner. It's been extremely difficult. My car has been in the shop for almost a month now. The technician that was helping me at Honda was calling them. No one would answer the phone for days. When he finally got ahold of someone, he told them that he couldn't really send a picture of what was wrong with it because of where it is. They were like, "Well, you have to send a picture. There's no way we can process it." So he said, "Well, send someone down there." Someone came two days later and he saw that he couldn’t take a picture of it. About four days after that, they finally processed the paperwork for me to get it fixed.

The experience with Premier Auto Protect, so far, has been a little bit unstable. My mileage was entered incorrectly on my warranty. I just realized that I’ve been paying for a warranty for about two months now, and I’ve made a down payment, and I’m unable to use my warranty until they correct some information. I am trying to get a claim completed that cannot be processed until the discrepancy is corrected. My car is at a licensed repair facility right now, and I’m unable to use my claim until that gets corrected. They just informed me that they will correct it in about an hour and a half or give me a response. As far as their customer service, I would give them about 10 stars. They’re really friendly and kind, giving me callbacks, and being supportive in trying to fix the situation.

The gentleman that set me up was very nice and explanatory on everything. They tried to take a payment today and they probably didn't get one because the account has not got all the deposits in yet. I was gonna give him a call to let him know that on the 3rd I’ll let them take a payment off of my other debit card.

The reps were marvelous. They said if I get any company saying that I don't pay anything out of pocket, that’s a gimmick. They said more likely, I'm gonna have to pay something out of pocket. They went over my options. When they mentioned one of my vehicles, I had to pay only 25%. For the second vehicle, it was 50%.

Premier has been good. I like them. They've got a good price. The receptionist people know what they’re talking about. They're very personable.

I bought the plan in June but I don't have the official policy yet. I just got a receipt. If they could send me my policy, that would be great.

Premier got me covered. Everything was good.

When I called the first time to sign up and when I called back to get a problem fixed, it was good both times. I told my friends already that I had done it with Premier.

I didn’t get to file a claim because Premier never sent me paperwork. After they took my $100, I never heard from them again. I'd like to have my $100 back.

Premier's customer service is awesome. Their enrollment plan was good. Everything went smoothly.

Signing up with Premier was fairly easy. They answered majority of the questions before I even asked them. It was a pleasant experience. I wanted as much coverage as I could get without having a good job to pay for it and I was able to do that with Premier.

The reps were helpful and knowledgeable. The sign up was easy.

Premier is a little less money and offered a little bit more. They cover the air conditioning, computers, radio, and any of the electronics inside the car.

Based on the mileage on my vehicle, there was not very much options that I can go but the options were fair. However, I'm very disappointed right now because my vehicle had been in the shop for, soon, two weeks and Premier has yet to send me an adjuster.

Premier was a little cheaper than CarShield and I liked that. I'm satisfied with my experience.