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Premier Auto Protect Reviews

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About Premier Auto Protect

Premier Auto Protect helps car owners avoid costly vehicle repairs with its vehicle service contracts. The company offers four plan levels, which all include a 30-day money-back guarantee and 24/7 roadside assistance. Customers can choose any ASE-certified technician for repairs and transfer their contract after selling a car.

Pros
  • 24/7 support
  • Direct payment to repair shop
  • Rental car coverage
Cons
  • No price information online

Premier Auto Protect Reviews

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    1 featured review
    How do I know I can trust these reviews about Premier Auto Protect?
    • 4,694,809 reviews on ConsumerAffairs are verified.
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    Page 2 Reviews 5 - 35
    Verified purchase

    Reviewed June 20, 2025

    Ed was great. Got to the point, never harassed me like a few other companies I reached out to did and still are. I appreciate his efficiency, and it’s why I signed up.

    Thanks Ed for your help and guidance.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed June 20, 2025

    It was a pleasure working with Eric. He found a way to get me the best Plan available, for a great monthly rate. Plus some extras for a very reasonable price. It was a pleasure working with Premeir Auto Protect and their staff. They were friendly, courteous and knowledgeable. Great Job!

    Thanks for your vote!
    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed June 19, 2025

    Morris ** was prompt, knowledgeable. I had a number of questions over several hours and he answered all promptly and completely. Good experience overall. Would definitely recommend at this point. Looking forward to the same great service when I have a claim.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed June 19, 2025

    I spoke to Kevin. Told him that I needed to cancel the coverage on my vehicle, and that I wanted to add my wife's vehicle, he made the process very easy. Explaining everything. My experience with Premier Auto makes it a no- brainer thanks Kevin.

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    Verified purchase
    Customer Service

    Reviewed June 19, 2025

    No one is perfect but Eric is as close as anyone has gotten!! Great!!!! Service was on point!! Couldn’t be happier with service. If you have a training department he definitely is the one you need to have lead!! Need more customer service agents such as he, him, the one and only Eric!!!!

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    Verified purchase

    Reviewed June 18, 2025

    They’re very good people to talk and give you a more detailed and know how to talk the person very respectful ways and they will give you accurate details. They are very polite and well known their job. I’m very grateful the way they helped me. It’s been very respectful. Given me more encouraging all the way to ending.

    Thanks for your vote!
    Profile pic of the author.
    Claims Handling

    Reviewed May 6, 2025

    If I could give this company no stars I would. I purchased a policy. A few months later the transmission went out on the vehicle. Took it to my local dealer and they filed the claim to have the transmission replaced. As expected, they sent out a third-party inspector/adjuster to inspect the claim. The adjuster denied the claim, claiming that the truck was driven to the dealer and not towed which caused further damage, so I in violation of the terms and conditions of the policy. I provided a receipt showing the truck was in fact towed and not driven. After a lot of back and forth with the claims department they told me it doesn't matter what proof I had. We are going with the third-party inspector recommendation. They are not to be trusted.

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    Premier Auto Protect
    Response from Premier Auto Protect

    Hey Matt,

    we thank you for writing this review to hopefully educate any other potential customers in your situation.

    All companies in this industry do not cover pre existing conditions.

    Your vehicle had a clear pre existing condition and continued use while it was broken down.

    Verified purchase
    Coverage

    Reviewed April 23, 2025

    Today on April 23 I took my 2017 into the dealership to get my two remotes replaced they have broken. When I bought my policy with Premier Auto Protect the lady told me that my remote would be covered if I had to have them replaced. This was a lie. after waiting for 2 1/2 hours at the dealership while they were being given the runaround by Premier auto protect, they been told the service guy that my remotes were not covered under my policy other than when my air conditioner was fixed, but they did pay for everything else has been denied no matter what it is

    Thanks for your vote!
    Premier Auto Protect
    Response from Premier Auto Protect
    One claim was called in on 5/21/2024 for an A/C compressor. The claim was approved the same day and paid on 5/24/2024 .
    The next claim, nothing was called in or initiated. The only communication was on 4/23/2025, when the shop followed up on an estimate they had emailed to the wrong address—claims@protectionloyalty.com.

    We informed them that this is not the correct email for claim submissions and reviewed the proper procedure. The repair facility responded that they would not be handling it and told the customer to seek reimbursement before ending the call.

    So there was no claim to adjudicate in this situation

    Verified purchase
    Coverage

    Reviewed April 15, 2025

    Was assured several times this warranty was a bumper to bumper coverage, with exception of heated seats. Nothing ever said about the repairs are only covered by 50% and customer responsible for the remaining 50%. That is not a bumper to bumper warranty that I have ever purchased. Tried calling numbers provided, much to my dismay they do not reach anything other than a recording. Be cautious when purchasing from companies outside of a dealership.

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    Premier Auto Protect
    Response from Premier Auto Protect

    Hello Tonya,

    1st the plan you purchased was a bumper to bumper plan.

    2nd due to your states rules and regulations it does operate differently than other states.

    3rd Every time you called we answered and already processed a full refund for you as you requested.

    So at this time you are not a customer but we wish you and your vehicle well.

    Verified purchase
    CoverageTechPrice

    Reviewed April 15, 2025

    Just spoke with Joe at Premier. He was very friendly, polite, and professional. The policy is well priced and well below the cost of the dealer policy that I just canceled. Never buy a policy from a dealership, thanks Joe. Have fun with your new Willys and the tazer!

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed April 15, 2025

    Purchasing warranty coverage for my 2019 Range Rover was incredibly easy! Lance was extremely knowledgeable and answered all of my questions thoroughly. He even emailed me a copy of the warranty contract within minutes! Thank you, Lance, for putting my mind at ease and providing excellent warranty coverage for my vehicle.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed April 14, 2025

    Joshua was very helpful and informative. I am very grateful to have coverage with this company. Thanks again for all that you all offer. I wish there were more companies that had great customer service like Josh does. I’m very big on customer service.

    Thanks for your vote!
    Verified purchase
    CoveragePrice

    Reviewed April 13, 2025

    Stanley was very helpful and was able to inform me on my coverage and get me a comparable price. I was searching for coverage to fit my price range and coverage to help me know that my vehicle would be protected.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 12, 2025

    It was a good experience. Fast and helpful. I wish I would have asked more questions. It's no issue though. I called back and they answered right away. I prolly need to call them back and get more answers. We will see how it goes.

    Thanks for your vote!
    Verified purchase

    Reviewed April 12, 2025

    Stan was very helpful and patient when purchasing my car warranty. He took the time to explain everything to me and also got me a great deal. I feel very comfortable with my purchase and would highly recommend Stan and Premier Auto Protect.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed April 12, 2025

    Josh ** explained the plan, benefits and provided quote and answered my questions. He was patient, not pushy because I wanted to think about it. I appreciate that and that is why I called right back and am now a customer.

    Thanks for your vote!
    Verified purchase
    CoveragePrice

    Reviewed April 11, 2025

    Jacob ** is a pleasant and knowledgeable personality. He was able to help me with the price policy and understanding of the plan coverage. I hope to enjoy the peace of mind in our business relationship over the term of my coverage. Thank you.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed April 11, 2025

    Alex was awesome, straightforward and knew I just wanted to purchase. No lengthy sales pitch, just the pertinent information that I was wanting! He was cordial and pleasant. I would definitely work with him again and love the warranty options that were given to me. I ultimately went for complete premium coverage.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed April 10, 2025

    I tried two other companies while getting quotes and it was a nightmare!! However Ed with Premiere Auto was helpful and listened to what I needed vs pushing what he wanted!! Great experience. I would totally recommend Ed and Premiere Auto.

    Thanks for your vote!
    Verified purchase

    Reviewed April 9, 2025

    Very knowledgeable rep. I appreciate how he answered my questions and concerns in regards to the plan I was offered. Thank you for your services. I don't like I have to wait 30 days when your taking my money upfront. I'm glad I had a rep that was knowledgeable about the services being offered to me.

    Thanks for your vote!
    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed April 7, 2025

    I purchased a Premier Exclusionary 60/100000 extended warranty. I asked the question will this extended warranty fully cover OEM parts installed by a dealership. The Premier sales person stated my extended will fully cover OEM parts installed by a dealership less a deducible. I had to have some repairs done on my vehicle. Premier warranty claims informed me and the dealership they would only cover aftermarket or re-manufactured parts at best. This resulted in me having to cover a very large portion of the repair cost. This difference in cost would have made it far more economical for me to purchase a dealership extended warranty. Buyer beware!

    Thanks for your vote!
    Premier Auto Protect
    Response from Premier Auto Protect

    Hey Thomas ,

    Your claim for Struts & bearings were approved as per the policy you purchased and was done very quickly.

    Customer ServiceSales & Marketing

    Reviewed March 14, 2025

    If I can give zero stars I would. This is a scam. They took my money and didn’t even pick up the phone when I called. Waste of money. Do not purchase. When the repair shop called they didn’t even answer the phone.

    Thanks for your vote!
    Premier Auto Protect
    Response from Premier Auto Protect
    The claim was called in on 2/10/2025 for concerns of an oil leak. Pep Boys was the repair facility.

    We needed more clarification on the failures and a finalized estimate. Attempts were made to contact the repair facility, but we were unsuccessful in reaching them or receiving a call back.

    Claims HandlingCoverage

    Reviewed March 11, 2025

    This company is synonymous with fraud. I initially tried to file a claim and when I contacted the claim number they told me that they couldn't find me in the system, but if I contacted the sales department they did find me in the system. They tried to extend the time without giving you a solution, trying to get you to take the vehicle in for repairs without their approval so they wouldn't cover the cost of the repair.

    Thanks for your vote!
    Premier Auto Protect
    Response from Premier Auto Protect

    Claims did have you in the system but you chose to cancel the plan instead of waiting for them to process the claim.

    Reviewed Dec. 24, 2024

    I had a policy. It was 3rd party and I took my car to get fixed. Got disappointed. They denied all of the things needed fixed. I wouldn't recommend. They are scammers!!!! I wish I would have knew. This is sad!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Dec. 20, 2024

    Michael was very informative and gave me extra perks. Not pushy, just very professional and polite. Very helpful. Told me where I would be able to use this warranty. I called to verify because I had been been misinformed by a different company.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Dec. 20, 2024

    These people were very helpful & nice! They made me confident that this was a good company to go with. I’m sure the coverage on my 2017 Cadillac is good and something, I don’t wish to know but am confident it will get me thru.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 19, 2024

    New Customer here. Service excellent. Easy to talk to. Offered so much more options than competitors. Better rates. Marc ** was very pleasant. Easy going. Answered all my questions. I recommended you call Marc ** Premier auto service - Khadijah

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    Customer ServiceClaims HandlingTechPrice

    Reviewed Dec. 19, 2024

    Horrible experience with this company. It's always hard to get someone on the line. I was given the run around for almost two weeks because they were trying to dodge paying my claim (claim was denied). Horrible overall experience. Please DO NOT WASTE YOUR TIME NOR MONEY WITH THIS WARRANTY GROUP. Customer experience is horrible. The only time I spoke with someone who had a good attitude and was very helpful was when I spoke with Theresa. There was times when both myself and the dealership waited hours to speak with someone. They don't mind taking your money monthly but will deny your claim when they feel it's too costly for them. I would NOT RECOMMEND this company!!!

    Thanks for your vote!
    Customer ServiceClaims Handling

    Reviewed Dec. 17, 2024

    My repair shop had to wait over an hour to file a claim. He called me and said he was not willing to wait that long. He ended up hanging up. I called and I ended up waiting 40 minutes. I informed the representative that my shop was trying to file a claim and I asked if he could call them. The representative said yes. It's been an hour and no phone call to the shop!!! I called back and now waiting over an hour to talk to someone! Why lie to me about calling the shop!

    Thanks for your vote!
    Verified purchase
    Claims Handling

    Reviewed Aug. 15, 2024

    This is the 3rd warranty I have purchased from Premier Auto Protect. I have had to make 3 different claims and the process has been stress free. I appreciate all the hard work and kindness I was shown as well.

    Thanks for your vote!
    Premier Auto Protect
    Response from Premier Auto Protect

    Hey Heather, We appreciate you taking the time out & Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Premier Auto Protect

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    Premier Auto Protect Company Information

    Company Name:
    Premier Auto Protect
    State/Province:
    NY
    Country:
    United States
    Website:
    www.premierautoprotect.com