Premier Auto Protect Reviews

I couldn’t get them to cover any of my auto repairs. They said they were all parts that were out and need maintenance. Yes, that’s correct. That’s why I got an extended warranty. One was a clutch for my standard vehicle so I wound up paying for that $1700 then I had a problem with the steering and the ride and they denied all those. Not sure what good the warranty is.

Absolutely the WORST WARRANTY COMPANY!!! Denied my engine repair because my tires were 12.8 centimeters bigger than original. WHAT THE ** does that have to do with my engine. No matter what I claimed, it would have been denied. DO NOT GO WITH THIS COMPANY. YOU WILL REGRET IT.

Best company hands down, now I can drive in confidence in the vehicle I love so much. Get protected and live life with no worries. Other companies will rob you for your hard-earned money, Premier is the most reasonable company out there. Best decision I made in years. I’m no gate keeper. I tell as many people as possible about Premier. Spread the word and help other get protected the right way.

We have been shopping around for extended warranty on our used truck that we just purchased. This sales experience was by far the best and the coverage and price was the best also, after checking with several vendors. The salesman was very knowledgeable and met all of our needs and was very patient to answer all of our questions.

My customer service associate was Alex **. I couldn’t talk over the phone at work, so he gave me excellent customer service through text and email, great communication and was very helpful in me buying a service contract.

I was constantly updated about my options, payments and coverages. The communication with the agent was outstanding. I am excited about the coverage I have chosen and am confident my needs will be met should I need them in the future.

My experience with the process of reviewing, comparing and signing on with Premier was made tremendously effortless thanks to your representative Eli. I will 100% be recommending family and friends to Premier for any vehicle coverage of their cars. Thank you Eli.

D ** was awesome. Answered all of my questions. Explained everything to me thoroughly, even found away to give me an extra incentive. Shout out to d **. I would definitely recommend Premier auto to all of my family and friends.

If you read a lot of the reviews, the 5 stars are based on customer service, questions, how the sales went, etc. They are correct. The problem starts when you need them. My daughter's car, 2019 Malibu, the CVT transmission started to go out. They wouldn't fix it, the mechanic had to do other things they suggested, as they refused until the other options were tried first. We did this at our cost as they paid nothing. Ten weeks later her car is back in the shop because of doing the same thing. It took a week for our mechanic to get an answer on the claim, well response that they would be sending an inspector to verify everything. He got an email on Friday when they didn't show up on Thursday that the mechanic can do the inspection, email for the inspection took 2 days for him to get.

Aaron ** answered all of my questions concerning my contract, what my package includes & what is covered and not covered under my contract. He also made sure I knew what my deductible. Aaron was very professional and knowledgeable on all my inquiries. I am thinking about adding my truck.

Great service. Did not oversell and explained everything. Did not waste my time. Explained all options and plans, and answered all my questions very professional and text and explained mailed information promptly.

So far so good, but can't give reviews unless I see what happens when my car breaks down and if they keep their word. As of now Great customer service but so was the other 2 car Insurance companies that I left on bad terms...And still waiting on a refund...

Edward was very professional and helpful.. Understood what I was looking for and explained in detailed terms of what I was asking. The communication was top tier as well. I would definitely recommend to friends and family.

Premier was happy to open me a policy on the weekend. After several months paying I have never received a policy number or and documents about my policy. I decided to cancel. Here is where the company went sour. I tried to cancel before my renewal date but that was on a weekend and they are not open. Called customer service to cancel and the lady that answered was nothing but hateful. She informed me that everyone knew they did not work on the weekends, well except me. Then instead of letting me ask her questions about what I was billed and the cancelation fee she hollered over me every time I spoke. With this experience I would not recommend this product.

I would like to take this moment and personally thank Marc for assisting me with my decision to purchase a warranty plan with Premier Auto Protect. He did an outstanding job explaining me the plans and prices. He made the sale to me in about 15-20 minutes. He did not try to trap me into buying a plan like Car Shield did, that salesman would not let me get off the call, he held on the phone for about an hour and a half, meanwhile I got frustrated and finally hung up the phone. The plans Car Shield offer was in no comparison to Premier Auto Protect.

Cameron was extremely polite and took time to answer questions and was not pushing a sale. Wanted to make sure I was informed and had all the information. He volunteered to call me back and wanted me to get the best value for my warranty coverage. He was very pleasant to deal with.

The gentleman explain things to me very clearly and gave me assurance that this is the plan for me. Even gave me a reason why other policies are so expensive. Enjoy talking with him and I would hope that others would follow his lead in being honest and upfront. I did not feel like I was being taken advantage of.

Let me just start off by saying I’m glad I chose Premier Auto Protect. Cameron ** (Account Specialist) put my mind at ease. He made me feel confident that I was going with the best coverage. Very attentive..answering any and all questions I had. As a customer you want honesty and clarity. I was given both! I would recommend this Company to anyone I know without question

Everything went smoothly. Highly recommend this company and its products. Customer service was exceptional and very professional. Best service I’ve seen around for the price. Please go and check them out, you won’t be disappointed in this company and their service.

Kevin was helpful and followed up with my inquiry in a timely fashion. He made this process smooth and seamless for me. He gave me a good rate for my coverage and detailed the plan over the phone. Thanks Kevin!

Thanks Ed for your help and guidance.

It was a pleasure working with Eric. He found a way to get me the best Plan available, for a great monthly rate. Plus some extras for a very reasonable price. It was a pleasure working with Premeir Auto Protect and their staff. They were friendly, courteous and knowledgeable. Great Job!

Morris ** was prompt, knowledgeable. I had a number of questions over several hours and he answered all promptly and completely. Good experience overall. Would definitely recommend at this point. Looking forward to the same great service when I have a claim.

I spoke to Kevin. Told him that I needed to cancel the coverage on my vehicle, and that I wanted to add my wife's vehicle, he made the process very easy. Explaining everything. My experience with Premier Auto makes it a no- brainer thanks Kevin.

No one is perfect but Eric is as close as anyone has gotten!! Great!!!! Service was on point!! Couldn’t be happier with service. If you have a training department he definitely is the one you need to have lead!! Need more customer service agents such as he, him, the one and only Eric!!!!

They’re very good people to talk and give you a more detailed and know how to talk the person very respectful ways and they will give you accurate details. They are very polite and well known their job. I’m very grateful the way they helped me. It’s been very respectful. Given me more encouraging all the way to ending.

If I could give this company no stars I would. I purchased a policy. A few months later the transmission went out on the vehicle. Took it to my local dealer and they filed the claim to have the transmission replaced. As expected, they sent out a third-party inspector/adjuster to inspect the claim. The adjuster denied the claim, claiming that the truck was driven to the dealer and not towed which caused further damage, so I in violation of the terms and conditions of the policy. I provided a receipt showing the truck was in fact towed and not driven. After a lot of back and forth with the claims department they told me it doesn't matter what proof I had. We are going with the third-party inspector recommendation. They are not to be trusted.

Today on April 23 I took my 2017 into the dealership to get my two remotes replaced they have broken. When I bought my policy with Premier Auto Protect the lady told me that my remote would be covered if I had to have them replaced. This was a lie. after waiting for 2 1/2 hours at the dealership while they were being given the runaround by Premier auto protect, they been told the service guy that my remotes were not covered under my policy other than when my air conditioner was fixed, but they did pay for everything else has been denied no matter what it is

Was assured several times this warranty was a bumper to bumper coverage, with exception of heated seats. Nothing ever said about the repairs are only covered by 50% and customer responsible for the remaining 50%. That is not a bumper to bumper warranty that I have ever purchased. Tried calling numbers provided, much to my dismay they do not reach anything other than a recording. Be cautious when purchasing from companies outside of a dealership.

Just spoke with Joe at Premier. He was very friendly, polite, and professional. The policy is well priced and well below the cost of the dealer policy that I just canceled. Never buy a policy from a dealership, thanks Joe. Have fun with your new Willys and the tazer!

Purchasing warranty coverage for my 2019 Range Rover was incredibly easy! Lance was extremely knowledgeable and answered all of my questions thoroughly. He even emailed me a copy of the warranty contract within minutes! Thank you, Lance, for putting my mind at ease and providing excellent warranty coverage for my vehicle.

Joshua was very helpful and informative. I am very grateful to have coverage with this company. Thanks again for all that you all offer. I wish there were more companies that had great customer service like Josh does. I’m very big on customer service.

Stanley was very helpful and was able to inform me on my coverage and get me a comparable price. I was searching for coverage to fit my price range and coverage to help me know that my vehicle would be protected.

It was a good experience. Fast and helpful. I wish I would have asked more questions. It's no issue though. I called back and they answered right away. I prolly need to call them back and get more answers. We will see how it goes.

Stan was very helpful and patient when purchasing my car warranty. He took the time to explain everything to me and also got me a great deal. I feel very comfortable with my purchase and would highly recommend Stan and Premier Auto Protect.

Josh ** explained the plan, benefits and provided quote and answered my questions. He was patient, not pushy because I wanted to think about it. I appreciate that and that is why I called right back and am now a customer.

Jacob ** is a pleasant and knowledgeable personality. He was able to help me with the price policy and understanding of the plan coverage. I hope to enjoy the peace of mind in our business relationship over the term of my coverage. Thank you.

Alex was awesome, straightforward and knew I just wanted to purchase. No lengthy sales pitch, just the pertinent information that I was wanting! He was cordial and pleasant. I would definitely work with him again and love the warranty options that were given to me. I ultimately went for complete premium coverage.

I tried two other companies while getting quotes and it was a nightmare!! However Ed with Premiere Auto was helpful and listened to what I needed vs pushing what he wanted!! Great experience. I would totally recommend Ed and Premiere Auto.

Very knowledgeable rep. I appreciate how he answered my questions and concerns in regards to the plan I was offered. Thank you for your services. I don't like I have to wait 30 days when your taking my money upfront. I'm glad I had a rep that was knowledgeable about the services being offered to me.