Premier Auto Protect Reviews

Thanks Ed for your help and guidance.

It was a pleasure working with Eric. He found a way to get me the best Plan available, for a great monthly rate. Plus some extras for a very reasonable price. It was a pleasure working with Premeir Auto Protect and their staff. They were friendly, courteous and knowledgeable. Great Job!

Morris ** was prompt, knowledgeable. I had a number of questions over several hours and he answered all promptly and completely. Good experience overall. Would definitely recommend at this point. Looking forward to the same great service when I have a claim.

I spoke to Kevin. Told him that I needed to cancel the coverage on my vehicle, and that I wanted to add my wife's vehicle, he made the process very easy. Explaining everything. My experience with Premier Auto makes it a no- brainer thanks Kevin.

No one is perfect but Eric is as close as anyone has gotten!! Great!!!! Service was on point!! Couldn’t be happier with service. If you have a training department he definitely is the one you need to have lead!! Need more customer service agents such as he, him, the one and only Eric!!!!

They’re very good people to talk and give you a more detailed and know how to talk the person very respectful ways and they will give you accurate details. They are very polite and well known their job. I’m very grateful the way they helped me. It’s been very respectful. Given me more encouraging all the way to ending.

If I could give this company no stars I would. I purchased a policy. A few months later the transmission went out on the vehicle. Took it to my local dealer and they filed the claim to have the transmission replaced. As expected, they sent out a third-party inspector/adjuster to inspect the claim. The adjuster denied the claim, claiming that the truck was driven to the dealer and not towed which caused further damage, so I in violation of the terms and conditions of the policy. I provided a receipt showing the truck was in fact towed and not driven. After a lot of back and forth with the claims department they told me it doesn't matter what proof I had. We are going with the third-party inspector recommendation. They are not to be trusted.

Today on April 23 I took my 2017 into the dealership to get my two remotes replaced they have broken. When I bought my policy with Premier Auto Protect the lady told me that my remote would be covered if I had to have them replaced. This was a lie. after waiting for 2 1/2 hours at the dealership while they were being given the runaround by Premier auto protect, they been told the service guy that my remotes were not covered under my policy other than when my air conditioner was fixed, but they did pay for everything else has been denied no matter what it is

Was assured several times this warranty was a bumper to bumper coverage, with exception of heated seats. Nothing ever said about the repairs are only covered by 50% and customer responsible for the remaining 50%. That is not a bumper to bumper warranty that I have ever purchased. Tried calling numbers provided, much to my dismay they do not reach anything other than a recording. Be cautious when purchasing from companies outside of a dealership.

Just spoke with Joe at Premier. He was very friendly, polite, and professional. The policy is well priced and well below the cost of the dealer policy that I just canceled. Never buy a policy from a dealership, thanks Joe. Have fun with your new Willys and the tazer!

Purchasing warranty coverage for my 2019 Range Rover was incredibly easy! Lance was extremely knowledgeable and answered all of my questions thoroughly. He even emailed me a copy of the warranty contract within minutes! Thank you, Lance, for putting my mind at ease and providing excellent warranty coverage for my vehicle.

Joshua was very helpful and informative. I am very grateful to have coverage with this company. Thanks again for all that you all offer. I wish there were more companies that had great customer service like Josh does. I’m very big on customer service.

Stanley was very helpful and was able to inform me on my coverage and get me a comparable price. I was searching for coverage to fit my price range and coverage to help me know that my vehicle would be protected.

It was a good experience. Fast and helpful. I wish I would have asked more questions. It's no issue though. I called back and they answered right away. I prolly need to call them back and get more answers. We will see how it goes.

Stan was very helpful and patient when purchasing my car warranty. He took the time to explain everything to me and also got me a great deal. I feel very comfortable with my purchase and would highly recommend Stan and Premier Auto Protect.

Josh ** explained the plan, benefits and provided quote and answered my questions. He was patient, not pushy because I wanted to think about it. I appreciate that and that is why I called right back and am now a customer.

Jacob ** is a pleasant and knowledgeable personality. He was able to help me with the price policy and understanding of the plan coverage. I hope to enjoy the peace of mind in our business relationship over the term of my coverage. Thank you.

Alex was awesome, straightforward and knew I just wanted to purchase. No lengthy sales pitch, just the pertinent information that I was wanting! He was cordial and pleasant. I would definitely work with him again and love the warranty options that were given to me. I ultimately went for complete premium coverage.

I tried two other companies while getting quotes and it was a nightmare!! However Ed with Premiere Auto was helpful and listened to what I needed vs pushing what he wanted!! Great experience. I would totally recommend Ed and Premiere Auto.

Very knowledgeable rep. I appreciate how he answered my questions and concerns in regards to the plan I was offered. Thank you for your services. I don't like I have to wait 30 days when your taking my money upfront. I'm glad I had a rep that was knowledgeable about the services being offered to me.

I purchased a Premier Exclusionary 60/100000 extended warranty. I asked the question will this extended warranty fully cover OEM parts installed by a dealership. The Premier sales person stated my extended will fully cover OEM parts installed by a dealership less a deducible. I had to have some repairs done on my vehicle. Premier warranty claims informed me and the dealership they would only cover aftermarket or re-manufactured parts at best. This resulted in me having to cover a very large portion of the repair cost. This difference in cost would have made it far more economical for me to purchase a dealership extended warranty. Buyer beware!

If I can give zero stars I would. This is a scam. They took my money and didn’t even pick up the phone when I called. Waste of money. Do not purchase. When the repair shop called they didn’t even answer the phone.

This company is synonymous with fraud. I initially tried to file a claim and when I contacted the claim number they told me that they couldn't find me in the system, but if I contacted the sales department they did find me in the system. They tried to extend the time without giving you a solution, trying to get you to take the vehicle in for repairs without their approval so they wouldn't cover the cost of the repair.

I had a policy. It was 3rd party and I took my car to get fixed. Got disappointed. They denied all of the things needed fixed. I wouldn't recommend. They are scammers!!!! I wish I would have knew. This is sad!

Michael was very informative and gave me extra perks. Not pushy, just very professional and polite. Very helpful. Told me where I would be able to use this warranty. I called to verify because I had been been misinformed by a different company.

These people were very helpful & nice! They made me confident that this was a good company to go with. I’m sure the coverage on my 2017 Cadillac is good and something, I don’t wish to know but am confident it will get me thru.

New Customer here. Service excellent. Easy to talk to. Offered so much more options than competitors. Better rates. Marc ** was very pleasant. Easy going. Answered all my questions. I recommended you call Marc ** Premier auto service - Khadijah

Horrible experience with this company. It's always hard to get someone on the line. I was given the run around for almost two weeks because they were trying to dodge paying my claim (claim was denied). Horrible overall experience. Please DO NOT WASTE YOUR TIME NOR MONEY WITH THIS WARRANTY GROUP. Customer experience is horrible. The only time I spoke with someone who had a good attitude and was very helpful was when I spoke with Theresa. There was times when both myself and the dealership waited hours to speak with someone. They don't mind taking your money monthly but will deny your claim when they feel it's too costly for them. I would NOT RECOMMEND this company!!!

My repair shop had to wait over an hour to file a claim. He called me and said he was not willing to wait that long. He ended up hanging up. I called and I ended up waiting 40 minutes. I informed the representative that my shop was trying to file a claim and I asked if he could call them. The representative said yes. It's been an hour and no phone call to the shop!!! I called back and now waiting over an hour to talk to someone! Why lie to me about calling the shop!

This is the 3rd warranty I have purchased from Premier Auto Protect. I have had to make 3 different claims and the process has been stress free. I appreciate all the hard work and kindness I was shown as well.