Portfolio Protection Vehicles & Services Reviews

These people are the worst of the worst. They claim that they need a service report on my vehicle. I supplied them with a CARFAX report with dates/work performed etc. They claim that they need the actual invoice. What kind of explicit terminology is that? There needs to be a class action lawsuit filed on these fraudulent types of organizations

Less than one star. My claim has been denied two times with two different claims due to “lack of maintenance” which was refuted by the dealer on multiple occasions. Multiple copies of documentation was sent multiple times. Emails from company were sent by mistake multiple times by different individuals. The warranty lead specialist even was trying to get my claim approved, which proved that I was compliant with the requirements of the contract. But authorizers still denied claim because of price and are going against contract.

One word.... DON'T.... just DON'T! For reference, my repair was simply tie rod replacement at a Ford Dealership (a few hour job). First off, it takes AT LEAST 2 days to get a response from them weather you or a service tech calls the necessary number for repair authorization. And if there is a follow up call needed, another 2 days AT LEAST for an answer, so a simple repair can and most likely will take a week plus to get resolved. My simple tie rod replacement took 3 weeks! Then, once you get approval for repair and after the work is done, they don't cover average hourly labor cost or average parts cost as stated in the service agreement. Shame on dealerships that sell this trash with new vehicles ! Just wish I would have researched this warranty company before purchasing this with my vehicle, I guess I'm not alone here... 0 stars.

Portfolio one warranty worked out for me. Got my car fixed in a week. I gave them A++++. Customer service was great to me. I give them A+++++ And I am very happy with my warranty portfolio one A++++++. Very satisfied with my warranty and thank you again.

Bought a new Ram 3500 in 2018, let the dealer do all maintenance and Service so if something happened, I would have maintenance records. Had a warranty claim for my radio and cruise control. They fixed it no problem. Then, a year later, I had a transmission problem they denied it. Said because it was a 3500 commercial truck. They had no problems taking my money and fixing it the first time... these warranty centers are here to make money. If you have a major problem, they will deny you this company has a terrible record. Don’t let the dealer ship sell you this warranty. I thought what I bought was a factory warranty they never disclosed that to me. Go online reviews everywhere, this company is terrible.

If I could rate Portfolio a 100 stars negative I would. I bought the best policy they sell for a used truck. I have taken my truck to two different dealers for the same issues. Both issues are covered under my warranty. Portfolio refuses to pay for the repairs and says there is nothing wrong with my truck. Don’t give them your hard earned money. Portfolio does nothing for you but give you lots of frustration and a run around.

Very difficult to contact company regarding transfer of EW contract to new owner. Phone numbers link the account to the Assurant site related to the car's built-in 60K warranty. I'm suspicious that these EW are often not a legitimate product.

I would give negative stars if I could. This company is a huge scam. I paid over a year into the program only to get a huge dent scrape in my bumper from a parking garage. I called and they said they would only fix dents that are exactly 2 inches in length with no paint issues. REALLY??? Wow. How amazing, I wonder who can ever get anything from this company. They steal your money and this is written in micro language and you're left high and dry.

This “warranty” is a joke. The forever warranty they offer is supposed to cover the powertrain, but when I had an issue with the transmission they wouldn't even cover half the cost. Everything should have been covered under this warranty and they would only pay for 1 hour of labor and wouldn't cover the full extent of the parts. I ended up paying over $600 because they refused to honor the warranty in full. The dealership said they were made to jump through a bunch of hoops which was out of the ordinary with most of the extended warranties they deal with. This company doesn't honor their commitment to cover issues that should be covered. I would never recommend this place!

I bought a 2022 Springdale by Keystone with a 5 yr Extended warranty at COLTON RV in North Tonawanda NY. Recently my Fridge crapped out. I took it to RV unlimited for repair. When I mentioned I had an extended warranty they told me it could take a while for that to go through so they informed me I could pay out of pocket and submit the claim after. Well I was given wrong information. When I submitted the claim portfolio said that RV unlimited was the reason and RV unlimited said Portfolio was the reason. Then RV unlimited tried to sell me there warranty. Well Colton RV won’t return my Phone call now and I’ve about had it.

Please please!! Don’t use this company for gap insurance. They will claim they haven’t received documents when you sent them time and time again. They will avoid paying out at all cost. Please don't use them. Save yourself the headache and financial stress and go with another company.

Purchased extended warranty 3500.00 on a 2022 5th wheel trailer. Door of refrigerator bottom plastic frame broke. The refrigerator has been discontinued therefore we have to replace refrigerator per repair shop. The claim has been denied because the door is not mechanical but the refrigerator doesn’t work without door. New refrigerator cost plus labor cost 7,000 to 8,000. Poor customer service, they will not let me speak to adjuster, not willing to work with me. This warranty that they sell is taking advantage of people. I would never make the purchase again.

Our car needs a torque converter. It skips when driving and was diagnosed by dealer. Portfolio was horrible, NO communication and denied the claim. Took 2 weeks, then denied. Awful company. You can't even speak to a customer rep!!

I bought my sons first car and was sold this warranty. When it finally came time to use this sorry excuse for a Warranty, we were denied because we didn't get our oil changed 2500 miles early every time. I was told it was every 5000 miles not the recommended 7500 from the dealer and manufacturer. I made sure the oil changes were done to manufacturer's specs just so this didn't happen. The moral of the story is this company knows better than the manufacturer. PLEASE PLEASE make sure the dealer your using doesn't try to sell you this coverage. There is also no way to contact anybody at the "company" after they get you on the hook. They know people are not going to check reviews on shady warranty companies, with everything else going on while buying a vehicle. Then after you review they give you some bullshit reply that doesn't help you in any way. It's literally the same response to every review.

One star is too good for Portfolio. Total scam. My vehicle was totaled by a Hit and Run Driver, on May 20, 2025. It is now, August 11, 2025. I've thrice sent Portfolio the necessary documents. Their website is useless and no doubt done on purpose. Therefore, I will be filing a complaint with the State of California Insurance Commission, as well as with DOJ to assist with the matter of Bad Faith on the part of Portfolio Gap Insurance. BTW, GEICO and I have paid off my vehicle.

People you talk to are very nice but I still felt lied to & deceived. It has taken over a month to get the part to the dealer for repair. I am told it will be there on a certain date & when not, then told it is out of our hands. Never can talk to the same claims rep. They do not assign a case to a specific rep, just pass you around. Told supervisors are now working on the case but can't talk to supervisor. Can't call directly to the claims department so have to leave a message for someone who is working from home to call back. Very poor way of doing business.

Absolutely horrible. Will not cover my cracked exhaust manifolds even though it's clearly listed as a covered part. They will find any way possible not to pay for repairs. Run away from this company. Useless

Portfolio and Assurant handle my RV claims. My recent claim was for a tablet with apps which control my interior lights and motors. The original tablet went dead after two years and the RV dealer replaced it, noting that it is a common issue. This tablet then went dead thus I filed a claim. Portfolio/Assurant said they would not cover it since it is still under the manufacturer warranty. The manufacturer won't cover it, stating I voided the warranty, which even my RV dealer agrees I did not. Now, Portfolio/Assurant maintains they cannot help me in this circumstance. Isn't this a circumstance where an extended warranty should kick in? I am 3+ hours into phone calls I initiated to speak to a supervisor, who I was told would call back a week ago, and has not. Their AI phone jungle requires patience as you get transferred around from one agent to another. Buyer beware!

Portfolio, also known as "Forever Warranty," is sometimes pushed or evangelized by dealerships as a good deal. On the surface it does seem to be a great deal until you have to get anything approved by them. Their customer service is atrocious, being placed on hold multiple times because claims representatives don't have the ability, knowledge, or perhaps authority to answer seemingly any questions about a claim without the assistance or green light of a manager

Biggest piece of garbage warranty our CADILLAC dealer sold us! Can't stress enough NOT to purchase this at all cost. You'd get more from a talking to a rock than you will this company... CAUTION CAUTION CAUTION.

I bought an RV on 2024, I was offered the Portfolio warranty by the dealership, but I was never told that on order to keep the warranty, I was supposed to do an inspection every year. After I did the 1st oil change in my RV, I was told by the dealership that my warranty was expired because I didn't do the yearly inspection, the guy in the service department told me to call Portfolio to explain them my situation, that nobody in the dealership told me about doing the yearly inspection.

This is by far the worst company I have ever dealt with. If you have this company for your gap insurance I suggest that you either cancel it because it’s not gonna do you any good or or ask to get with another company because they will lag and make you do all the footwork and tell you that they cannot do anything. They have me going back-and-forth from my insurance company to the police station. After I seen the paperwork they asked for they asked for more.

If Kafka and Orwell collaborated on a business model, they might have birthed something eerily similar to this vehicle warranty company. Engaging with them is like playing chess against an opponent who insists the rules change every time you’re about to win. One can only marvel at the Kafkaesque bureaucracy, the labyrinth of fine print, and the dazzling display of strategic incompetence they’ve managed to weaponize against their own customers.

Total Scam!!!! I purchased an RV. I purchased the GAP insurance thru Portfolio. Thought I was covered! NOT! My RV got totaled when it got beat seriously by hail. I had only had it for 2 years. The insurance company paid out but it wasn't enough. It was $8000 short. I filed the paperwork for the remainder thru Portfolio. They refused to pay the difference. The dealer I purchased it thru called them and they still wouldn't. I ended up talking to a Supervisor and he said he would send it back thru. I asked if he would send me an E-mail saying that he was doing that, He said he would not! I am stuck paying the difference on that RV. They have no clue what GAP Insurance means.

Horrible process and an attempted scam. I had to threaten a lawsuit over the course of two months to finally get reimbursed for a car repair that was explicitly covered under the warranty I paid for through this company. Absolutely terrible company.

I have had the worst experience imaginable with Portfolio Co. They have sought every possible technicality in order to try denying my claim, before they ultimately approved it. They asked me to track down every record possible, took forever to get back to me, sent adjusters out multiple times all trying to deny a major claim of mine that would've left me with a $5k bill. At the end of this, I am simply trying to get a rental car issued because I've been without my primary driver for 2.5 weeks, and now they have passed me back to the dealership, to a different warranty provider, etc.. PORTFOLIO CO DOES NOT TAKE CARE OF THEIR CUSTOMERS. They claim on their website they are "with you" and that could not be further from the truth. Embarrassing service.

We purchased an extended warranty with Portfolio for our 2023 Suburban in January. We are having transmission issues with it and it's been at the dealership for 4 weeks. Portfolio keeps running us in circles on the claim. I would not recommend portfolio to anyone looking for extended warranty.

This warranty company is a joke. My 2016 Cherokee had a slight banging issue with the rear differential. I took it to the dealership to be serviced, they put in a claim and Portfolio Protection (Warranty Forever), sent the service center a differential to use to replace mine. It wasn't a new part, it wasn't even refurbished. It was just pulled out of a Cherokee in a junkyard and shipped to my dealership. It is in worse shape than the current one that is in there. I tried calling, it took 6 tries to get someone who wouldn't just transfer me to an automated message.

Portfolio is not the problem. The repair time STG automotive repair is the main issue. It's takes a week or more to diagnose problem and get approval, another 2 weeks for a simple repair. This happens every repair, every 3 months goes wrong with the vehicle. Getting to work, children to school has taken a toll on my family. I would not recommend.

Recently bought a brand new Mazda. The dealer kept bragging about their "free" Warranty Forever product through a 3rd party supplier. They promised that I'll be covered for powertrain as long as I own my car. Sounded great until I did some research and asked questions. Here are a few things I found out. 1. This protection starts after the manufacturer 5/60 powertrain warranty ends. Sounds fine so far. 2. You need to continue to follow the maintenance schedule exactly (1000 miles wiggle room). Only approved service centers. If you don't, the coverage is voided.

I wish I could write a positive review. And will update this if I can find a satisfactory conclusion. I've played phone tag with this company since october and thought I had finally gotten things taken care of in december. I did everything they wanted me to. Had the repair shop jump through hoops to get everything they asked of me and even had authorization that if I did what they asked my claim would be approved. Then after the repair was done, they said that I would have to pay for the repair and they would reimburse me for the diagnostic and repair. The first few months after the repair I would get an automation that they would call me back within 4 hours which apparently means they will call me back midday the next day. As soon as I would answer it would hang up and now I'm stuck unable to return the call.

I bought a warranty with Portfolio and felt good that I was ok if something like my engine failed. Turns out they make you jump through hoops and never intend to pay out on any car covered ever. They call it Warranty Forever but it should be called Warranty Never! I'm a single mom that is a teacher and I can't even get to work because my car is worthless and the warranty won't cover what I purchased the warranty for! DON'T EVER TRUST PORTFOLIO!!!!

Scam. The only goal and guarantee they will offer is NOT to cover your claim. I did everything I was suppose to do. I drove 2 hrs away to my home dealer to have oil changes done with in their recommended time frame. I have a problem with my vehicle now, a 2017 Honda Pilot Touring, they are denying the claim. Alleged, I went over the miles between oil changes, when I called their 1800 number 1 TIME, to let them know I could not make it all the way to my dealer I would need to go somewhere closer and their Representative completely discouraged me saying, I still had "10k miles to my next oil change" and saying "your car only needs 3 oil changes a year".

I was reading all this bad reviews after I purchased this warranty, and I thought I made mistake. But my claim was accepted same day, everything went smoothly, I don't know what are you guys talking about here TBH.

Pamela ** here, I just purchased my 2020 BMW X7 M50i. My front differential just blew and cracked my oil pan. I'm now just waiting for a response from Portfolio Co. Reading these reviews have me on edge. I have briefly spoke with someone and he was very helpful and assuring so hopefully I will get my baby back soon with the process of Portfolio Co. I will keep you guys updated.

This company is trash. My vehicle broke down due to the power steering pully locking up. When I started my vehicle since the pully was locked up the torque broke the bolts that hold the pump in place. This company refused to pay the extra labor hours it will cost to tap and remove the broken bolts from the coming belt cover. Also won't pay for a new timing cover instead of just removing the bolt. All they say is we do not cover fasteners, even though the part they are covering is the reason the fasteners broke. This is robbery and thievery. Reporting them to the BBB and FTC. Do not purchase from these people.

Joining the ranks of all the 1 star reviews.... I have spent some time reading all of these horrible reviews around Portfolio. I have cancelled my extended contracts. Simply due to the fact that this company Portfolio Protection Vehicle & Services is so closed minded and not willing to help their customers. My story is this and sounds familiar to many I have read here. In October 2022, we purchased a pre-owned Infiniti QX80 from Foundation Chevrolet here in Denver. At the time when we sat with the Finance Manager who I understand was fired 6 months after we bought the car. This guy did nothing more than boast to my wife and I that we were buying the top of the line Extended Warranty Plan and NEVER once told us that all oil changes had to be done by them.

I believe they are a complete scam! I've been trying to file a claim for over 3 months. It's impossible to get through to anyone. I don't usually write negative reviews, but if I could save just one person the $7000. I paid for nothing, it would be worth it.

Thank you Julio and Les at portfolio RV insurance for getting us a new AC when we were in the desert with the temperature around 100 degrees. My 84 yr old disabled vet husband with breathing challenges and multiple health issues is now comfortable again! Thank you so much!

Do not get warranty through this company. They don't pick up the phone when service department called them. They put you on hold for over 30 mins..We had to pay the dealership service department out of pocket.. We provided proof for the claims and payments and they refused to reimburse us the full amount.