Portfolio Protection Vehicles & Services Reviews

Very dissatisfied with Portfolio. Starts at the end of October 2025 when repairs were needed due to leaking and failing hoses on the oil cooler and a couple of other areas. They paid just over $1200 for the repairs. Ok, not bad. Now in January a week and half ago I was returning home from a local high school basketball game and my vehicle started running rough. The next morning I drove it to a dealer and left it with them. They called first thing Monday and said that the lifters failed and that I would need lifters, pushrods and camshaft. They submitted it for approval with photos and video to Portfolio. Portfolio came back and said the dealer needs to tear it down. If they did not approve the claim I would be responsible for the $2500 cost to tear down the engine. I agreed (reluctantly) and the dealer submitted photos of the damaged parts.

The gap insurance policy is the absolute worse investment one can make. It does not pay anything. I made all my payments even after the car was totaled. Eventually paid it off while waiting for the gap to kick in. Buyer beware.

Run Away. I’ll keep it short and sweet, This company is flat out dishonest. Never again! I had my window replacement warranty for 2 years, never used, then traded cars. Denied pro rated refund or transfer on a 5 year warranty. Truly sad when companies don’t stand behind their products.

I have only had my Highlander 8 months. The extended warranty was provided to me by the dealership at the time of purchase; I did not purchase a separate warranty product. Based on the information given at the dealership, I was told repairs could be completed at any repair facility. I was never informed—verbally or in writing—that I was required to call in for prior authorization. Less than eight months later, my warranty claim was denied and I was told the warranty was now void. No one has been able to provide any signed documentation or contract language showing that I was required to call in or that I violated the terms of coverage.

I have a 2019 BMW X5, and when my turbo went out, the dealer told me it would cost over $5,000 to fix. I almost started to cry. Thankfully, my husband reminded me that we had purchased the extended warranty. The process was incredibly easy. I gave the service advisor my warranty information, and everything was covered. I only had to pay the $100 deductible. I can’t even express how happy I was especially around the holidays. Even the service advisor commented on how easy the process was.

This company sucks! Do not get a extended warranty through these pos! Charge $3,500 that was supposed to be bumper to bumper! Son's 2023 Nissan Rogue with 65,000 miles on it and his car dropped to idle, he got it off the road and had it towed to Nissan in Milwaukee. Portfolio says over the phone you have to tow if over 40 miles to get fixed for them to cover??? What bullshit Kunes. Had his car from December 20th - January 6th and didn't even diagnose the problem! Kunes sucks, don't buy cars from them! I think they have something like working with portfolio to rip off the customers! If I could give a negative 20 I would! They suck and so does their customer service and support!

What a scam. Don't buy this. So horrible. They commit fraud. Don't waste your hard earned money. They denied my claim because I had a sign on my door for my painting company saying it was being used for commercial purposes. Go figure. A 2500 dodge ram. It's a commercial truck.

Horrible company to deal with! Should be investigated for fraud. Please don’t waste your money, or deal with dealerships that sell their protection plans. They simply steal your money and deny your repairs.

Total scam. Sunroof on my truck has a bent frame somehow and needs to be replaced. They approve the replacement however my windshield has to be removed to do the job. They do not cover the windshield portion of the job. Tell me how to do the job without removing the windshield?

These people are the worst of the worst. They claim that they need a service report on my vehicle. I supplied them with a CARFAX report with dates/work performed etc. They claim that they need the actual invoice. What kind of explicit terminology is that? There needs to be a class action lawsuit filed on these fraudulent types of organizations

Less than one star. My claim has been denied two times with two different claims due to “lack of maintenance” which was refuted by the dealer on multiple occasions. Multiple copies of documentation was sent multiple times. Emails from company were sent by mistake multiple times by different individuals. The warranty lead specialist even was trying to get my claim approved, which proved that I was compliant with the requirements of the contract. But authorizers still denied claim because of price and are going against contract.

One word.... DON'T.... just DON'T! For reference, my repair was simply tie rod replacement at a Ford Dealership (a few hour job). First off, it takes AT LEAST 2 days to get a response from them weather you or a service tech calls the necessary number for repair authorization. And if there is a follow up call needed, another 2 days AT LEAST for an answer, so a simple repair can and most likely will take a week plus to get resolved. My simple tie rod replacement took 3 weeks! Then, once you get approval for repair and after the work is done, they don't cover average hourly labor cost or average parts cost as stated in the service agreement. Shame on dealerships that sell this trash with new vehicles ! Just wish I would have researched this warranty company before purchasing this with my vehicle, I guess I'm not alone here... 0 stars.

Portfolio one warranty worked out for me. Got my car fixed in a week. I gave them A++++. Customer service was great to me. I give them A+++++ And I am very happy with my warranty portfolio one A++++++. Very satisfied with my warranty and thank you again.

Bought a new Ram 3500 in 2018, let the dealer do all maintenance and Service so if something happened, I would have maintenance records. Had a warranty claim for my radio and cruise control. They fixed it no problem. Then, a year later, I had a transmission problem they denied it. Said because it was a 3500 commercial truck. They had no problems taking my money and fixing it the first time... these warranty centers are here to make money. If you have a major problem, they will deny you this company has a terrible record. Don’t let the dealer ship sell you this warranty. I thought what I bought was a factory warranty they never disclosed that to me. Go online reviews everywhere, this company is terrible.

If I could rate Portfolio a 100 stars negative I would. I bought the best policy they sell for a used truck. I have taken my truck to two different dealers for the same issues. Both issues are covered under my warranty. Portfolio refuses to pay for the repairs and says there is nothing wrong with my truck. Don’t give them your hard earned money. Portfolio does nothing for you but give you lots of frustration and a run around.

Very difficult to contact company regarding transfer of EW contract to new owner. Phone numbers link the account to the Assurant site related to the car's built-in 60K warranty. I'm suspicious that these EW are often not a legitimate product.

I would give negative stars if I could. This company is a huge scam. I paid over a year into the program only to get a huge dent scrape in my bumper from a parking garage. I called and they said they would only fix dents that are exactly 2 inches in length with no paint issues. REALLY??? Wow. How amazing, I wonder who can ever get anything from this company. They steal your money and this is written in micro language and you're left high and dry.

This “warranty” is a joke. The forever warranty they offer is supposed to cover the powertrain, but when I had an issue with the transmission they wouldn't even cover half the cost. Everything should have been covered under this warranty and they would only pay for 1 hour of labor and wouldn't cover the full extent of the parts. I ended up paying over $600 because they refused to honor the warranty in full. The dealership said they were made to jump through a bunch of hoops which was out of the ordinary with most of the extended warranties they deal with. This company doesn't honor their commitment to cover issues that should be covered. I would never recommend this place!

I bought a 2022 Springdale by Keystone with a 5 yr Extended warranty at COLTON RV in North Tonawanda NY. Recently my Fridge crapped out. I took it to RV unlimited for repair. When I mentioned I had an extended warranty they told me it could take a while for that to go through so they informed me I could pay out of pocket and submit the claim after. Well I was given wrong information. When I submitted the claim portfolio said that RV unlimited was the reason and RV unlimited said Portfolio was the reason. Then RV unlimited tried to sell me there warranty. Well Colton RV won’t return my Phone call now and I’ve about had it.

Please please!! Don’t use this company for gap insurance. They will claim they haven’t received documents when you sent them time and time again. They will avoid paying out at all cost. Please don't use them. Save yourself the headache and financial stress and go with another company.

Purchased extended warranty 3500.00 on a 2022 5th wheel trailer. Door of refrigerator bottom plastic frame broke. The refrigerator has been discontinued therefore we have to replace refrigerator per repair shop. The claim has been denied because the door is not mechanical but the refrigerator doesn’t work without door. New refrigerator cost plus labor cost 7,000 to 8,000. Poor customer service, they will not let me speak to adjuster, not willing to work with me. This warranty that they sell is taking advantage of people. I would never make the purchase again.

Our car needs a torque converter. It skips when driving and was diagnosed by dealer. Portfolio was horrible, NO communication and denied the claim. Took 2 weeks, then denied. Awful company. You can't even speak to a customer rep!!

I bought my sons first car and was sold this warranty. When it finally came time to use this sorry excuse for a Warranty, we were denied because we didn't get our oil changed 2500 miles early every time. I was told it was every 5000 miles not the recommended 7500 from the dealer and manufacturer. I made sure the oil changes were done to manufacturer's specs just so this didn't happen. The moral of the story is this company knows better than the manufacturer. PLEASE PLEASE make sure the dealer your using doesn't try to sell you this coverage. There is also no way to contact anybody at the "company" after they get you on the hook. They know people are not going to check reviews on shady warranty companies, with everything else going on while buying a vehicle. Then after you review they give you some bullshit reply that doesn't help you in any way. It's literally the same response to every review.

One star is too good for Portfolio. Total scam. My vehicle was totaled by a Hit and Run Driver, on May 20, 2025. It is now, August 11, 2025. I've thrice sent Portfolio the necessary documents. Their website is useless and no doubt done on purpose. Therefore, I will be filing a complaint with the State of California Insurance Commission, as well as with DOJ to assist with the matter of Bad Faith on the part of Portfolio Gap Insurance. BTW, GEICO and I have paid off my vehicle.

People you talk to are very nice but I still felt lied to & deceived. It has taken over a month to get the part to the dealer for repair. I am told it will be there on a certain date & when not, then told it is out of our hands. Never can talk to the same claims rep. They do not assign a case to a specific rep, just pass you around. Told supervisors are now working on the case but can't talk to supervisor. Can't call directly to the claims department so have to leave a message for someone who is working from home to call back. Very poor way of doing business.

Absolutely horrible. Will not cover my cracked exhaust manifolds even though it's clearly listed as a covered part. They will find any way possible not to pay for repairs. Run away from this company. Useless

Portfolio and Assurant handle my RV claims. My recent claim was for a tablet with apps which control my interior lights and motors. The original tablet went dead after two years and the RV dealer replaced it, noting that it is a common issue. This tablet then went dead thus I filed a claim. Portfolio/Assurant said they would not cover it since it is still under the manufacturer warranty. The manufacturer won't cover it, stating I voided the warranty, which even my RV dealer agrees I did not. Now, Portfolio/Assurant maintains they cannot help me in this circumstance. Isn't this a circumstance where an extended warranty should kick in? I am 3+ hours into phone calls I initiated to speak to a supervisor, who I was told would call back a week ago, and has not. Their AI phone jungle requires patience as you get transferred around from one agent to another. Buyer beware!

Portfolio, also known as "Forever Warranty," is sometimes pushed or evangelized by dealerships as a good deal. On the surface it does seem to be a great deal until you have to get anything approved by them. Their customer service is atrocious, being placed on hold multiple times because claims representatives don't have the ability, knowledge, or perhaps authority to answer seemingly any questions about a claim without the assistance or green light of a manager

Biggest piece of garbage warranty our CADILLAC dealer sold us! Can't stress enough NOT to purchase this at all cost. You'd get more from a talking to a rock than you will this company... CAUTION CAUTION CAUTION.

I bought an RV on 2024, I was offered the Portfolio warranty by the dealership, but I was never told that on order to keep the warranty, I was supposed to do an inspection every year. After I did the 1st oil change in my RV, I was told by the dealership that my warranty was expired because I didn't do the yearly inspection, the guy in the service department told me to call Portfolio to explain them my situation, that nobody in the dealership told me about doing the yearly inspection.