Major World Reviews

This company is deceptive and exploits their customers. They sold me a defective car. The check engine light came on the very next day after leaving the dealer. The car would then stall and not accelerate upon stepping on the gas. This was a major safety concern. I drive with my children. They informed me that they would "wash" the car and allowed me to trade it in for a different car. They kept my initial payment, refused to refund it or add it to the new car. I was then screamed at by wmone of their managers, (Ray **) after for refusing warranty and still had it added on. They then priced me at a higher cost of the original price of the newly traded vehicle and neglected to put any of the paperwork in on time. The cost for the defective car has yet to be paid and they continue to stall time and delay. They exhibit predatory business practices. They also take advantage of and attempt to intimidate women. This is not a safe company.

From the start, the experience was frustrating. The salesperson assigned to us had absolutely no knowledge about the car we had seen online, and instead of providing useful information or guidance, we were left waiting inside for answers. Eventually, we were introduced to someone who was apparently a "big manager"-- speaking very fast with a heavy accent who immediately began acting overly familiar and overly friendly, as if he had known us for years.

I just want to say don’t go to Major World. You going to regret it, they are a scam and if you have a problem with a car that they already sold it to you, their solution is to get another…. Just avoid major world.

Bait and switch. Set up an appointment to take delivery of online price. I was driving from 3 hours away and they knew it. Came with cash and my scrap trade. They try to upsell. I offer full asking price from online. I have the cash in hand ready to go. They say they can't find the title... No problem, I'll do the deal now in cash and you can mail me the title later. Nope, they want me to come back in a week. I offer to put down deposit, they won't accept.

I'm really not a person that leaves bad reviews but the circumstances I’m going through make it very difficult not to. These people are crooks and money hungry. Got ripped off here buying a car that was defective from the very beginning and a warranty that they literally refuse to honor. In part it’s my fault but I don’t blame myself because I don’t know much about cars (this was my first car) but after having someone of trust opening the engine bay and checking the car thoroughly the mechanic find out that all of that money I spend on preventive care was for nothing because they never serviced the car like they claimed. Have a seat and read carefully because I’m going to explain everything in detail.

I am a 73 year old woman who was overcharged for the purchase of a Dodge Promaster City Cargo Van on 11/29/22. TOTAL PRICE: $34,845, no extras, trade in amount $14,000 for Nissan Van. Tried to trick me into a lease, I said no. Told me to get a bank check for $31,114.81, which I did. I came back, and they brought the van to me and then gave me a form and said, trade in refund would come later. I came back and they said, NO, the cost was $45,114.81. I am filing a complaint for a refund of $7,291.22 AND the adjustment of the extra fees and taxes charged on the total. I went to the dealership twice after the sale, and the salesman was "never there" and I was brushed off. This is a dishonest dealership that cheats people. (Don't bother with BBB, they don't help at all.)

Please to those reading this, buying a car at major world is a MAJOR MISTAKE. See for yourself how in 2019, people have sued this company before. I wish I would have seen this before: **. I want to make sure I help as many people not to fall for this company. Long story short I purchased a VW Tiguan 2017, from them back in Aug 2020, for $20k, plus 2k warranty. I had problems soon after. I brought the car to their mechanics and was given a superficial diagnostic and my car still had issues that were not fixed.

It's complete insane to buy an used car in Major World Dealership. I purchased one and 3 months needed to replace a lot parts: Transmission pants, Axle, control arm, Brake AC sensor. Even I paid extended warranty that didn't paid the claim. I'm trying to get my money back from NVP without success.

I bought a Honda Crv 2017 exl, 2020 February I really pick the touring color beige fully loaded and I had the cashiers check they ask me for, they even took me to the bank, ok last minute I was told after waiting 3 hours that the title could not be found, so they gave me a choice and told me either you take the red exl or the Toyota rav 4, let me remind you it was the start of the pandemic so they rush me because they was closing down due to Corona, but they trap me with a crv that had several problems that I had experience since day one like mold smells, water in the vehicle and a aftermarket front glass and a tailgate that was bent, today that car has a couple problems, but I blame the city of N.Y for keeping Rats like this still working to fool the customers and politicians getting back door money to keep them in business.

Went in to look at cars in my budget. The sales person took my ID probably just to make sure it’s valid, second time around he took it and never gave it back to me, being 9 months pregnant I’m not thinking as well but it’s almost been a month and they haven’t mailed my Id to me even though I’ve called them multiple times.

This is one of the easiest car dealership to buy from. They help customers. Will have a wide choice of cars and colors to choose from. The process is pretty simple so anyone can do this and come out happy.

Purchase my car from Major World and I was given a warranty for the car, 5 months now and the car warranty hasn't being, sent through the company in order for me to the benefits that's of the warranty. Keep calling the finance Manager he keeps giving me the run a round. These people are not true to their words. They are all nice when you get there, but once you made a purchase and you're out of there with you car, that's it with them. They just give you the run around when you have problems. Stay away if you can.

I bought a car that was sold to me without full disclosure that it is branded lemon law on my title. Major sold me a vehicle without a full disclosure of the proper Carfax. Please help me with this case.

I brought a 2013 Chevy Traverse in February 2016. They tricked me into paying more by using capital one auto finance, when I had Municipal Credit Union voucher. When my car had a airbag recall they made pay for it in Full. They represent Chevy and the USA. I don’t think I will ever buy an American car again.

If you don’t listen when I say DO NOT GO TO THIS DEALER!!!! Then I hope you listen to me when I say that Once you get there RUN... RUN FAST!!!! They do not disclose that their cars are "SALVAGED" vehicles. Their office is like a meeting hall. People everywhere, offensive music blasting & absolutely no organization. The poor guy they sent looking for a car to show me was wandering around in the rain for 30 minutes when I got up & left. I left there ready to give up looking for a car. It was a TERRIBLE experience. GIVING THEM ONE STAR HURTS!!! But it was required.

I purchased a used vehicle 1 year ago at Major World and the car started breaking down approximately 10 months after it was purchased. I took it to get serviced just last month and it shut off on me today!!! I need a manager to respond to me asap because this is unacceptable for a 2015 Buick!!! Generally I was ecstatic with my purchase because the car was so great. Now I'm so disappointed.

Took my old car in to trade for a Jeep, there was no organisation at all and the whole process took about 10hrs. As we were finally preparing to leave I had to go look for the sales rep myself because we still had no title and he had been gone for about an hour with zero messages or communication. When I finally found Alphonso he explained that my car had a lien (there wasn't) and that they wouldn't be able to take the car until Chase sends them the lien release. Then comes the part where they ask for $300 for the cost of the trade in, but they say that the car can stay, and they will honor the trade once the release comes. Now for now fun, because the trade in was the original deal we now have to start and sign all of the paperwork again without my car and wait another hour for the offices to re print all of the forms.

I read all the horrible reviews about Major World on multiple sites, and I still purchased a vehicle from them! I’m sitting here less than a year later and the FULL warranty “included” with the car doesn’t cover the 1200 repair I have! I’ve been hung up on, sent to voicemail and transferred all over queens, no manager has or will speak to me! Next call is to FTC, NYS Consumer Affairs!

First time at Major World and I have nothing but good things to say. They got me in the car I came here looking for and provided quick and excellent service. They worked with the banks to get me a monthly payment that I was happy with and got me on my way with my new vehicle. I can’t thank them enough.

I went to Major World this past weekend to change my vehicle and I have been here before and every time I go the experience is good. This time I worked with the salesman Anthony ** and he made this process as comfortable as possible. Needless to say they have a lot of options from vehicles to even the banks that helped get me a lower interest rate. I'm very happy with my new vehicle. Thanks Major!!!

Fantastic service, got to find my sexy dream car for now thank to Edwin. The staff are amazing as well. So caring. Trust me you will find what you looking for with selection of cars they have there... and most important you will find something that will fit your budget. I did. Thank you Major World.

The process was so easy and fast that I couldn’t believe it. Everyone was nice and kind and explain everything to me. Got my new car??? Thank you Major World. I'm sure that I will recommend my friends and family to them.

I had a great experience at Major World. They were able to get me a good deal on a 2014 Honda Civic. The customer service was excellent, from the sales staff to the people in finance. They worked hard to get me a price I was able to afford. Thank you so much Major World!

Each time I called the receptionist we put through to sales where they immediately hung up on me. Even after answering the phone they just said nothing to my repeated hello. I heard a large marketing phone room in the background then they just hung up, must have been too busy to talk. You hear about dealerships like this but this one takes the cake for being the worst.

I recently bought a 2014 Volkswagen Passat from Major World Chevrolet (Long Island NY-11101). The manager was very welcoming and until I bought a vehicle. I had a problem with car central locking, driver side can open even after locking the door. So I made a trip twice to fix. So far, no proper response or proper service from them. I bought the car from that dealer. Main reason is Carfax buyback guarantee which guaranteed me their service will be reliable. It seems seller knows the problem but it didn't disclose the problem at the time of purchase.

I don't know where to really start with this review but I had sold a vehicle and needed a new one. I went to Major World and it is extremely crowded. Filled out some paperwork and was assigned a finance manager. I was showed several SUVs that I was interested in. When I inquired about one that had a lower MSRP I was lied to and told the bank would not finance such a vehicle (Lie no. 1). Next Jeep I ask to take a test drive sales person states it has 60K miles on it. I was shocked when I took it out for a test drive it had over 72,000! Big difference. When going through the financing process they used my lowest score to increase their commission. I was given a very high interest rate and the sales person was incompetent and to busy speaking with other woman instead of focusing on the task at hand.

Hours after making my purchase on March 25 with a Nissan Rogue 2015 it started to give me issues with the transmission which I reported back to them immediately and was told to bring it to the shop to take a look at and see what was wrong with it. Unfortunately because of work and school in between I was only able to go a week later to get this checked and of course ended up being a valve to be changed. So it is now April 11 and am still having issues with this car. It kicks when am driving. I feel very unsafe in it. I’ve been calling and trying to reach some help and am being told that I need my car title to return the car in their lot. Which I do not believe since it’s so soon that my purchase was made. I have this car parked outside my house and am not able to use it! I feel terrible and stressed. This has been such a headache and annoyance to be calling this people all the time.

My name is Odalys **, I traded my Ford Fusion 2013 for a BMW X3 2016 on March 6, 2018. The car have a lot of issues that needed to get fix, and I was not told that at the dealership. The issues include brake noises, engine rattle, sensor problems, sos malfunction, the engine oil was not changed, etc. The car wasn't serviced and I left the dealership with a flat tire, due to the fact I was waiting all day to be attended. They did not let me test drive the car. I was just shown the inside. I have gone back and forth to their mechanics more than 3 times from NJ to NY and they couldn't solve the issue with their own car. So they referred me to go to my closest BMW location. I went and took it to them and they been having the car now for 4 days now. I currently don't have the car because is not fixed yet.

My wife and I bought a car in the 2016 (Toyota Corolla 2013) with you and according to the Carfax that gave us the car was clean. Now we made a new Carfax and it comes out that before selling us the car was reported to that car a damage in the front... You do not have credibility and we are going to denounce it before all the NY press and we will look for all the means so that other people do not feel scammed like us.

Major World is the best. All staff is friendly knowledgeable and helpful. Thank you Pattie, Omar and Tony. Anyone needing to purchase a car, go to Major World who takes their time and makes sure it gets done right.

I hated waiting on the Car salesman. It was raining and he had to go find keys or whatever it was. The process is very simple and much faster than the regular dealership (my last at Ford-Bronx lasted 9hrs). The other issue I did not like was the financial process. They did not want my personal check, I had to get a bank check. Major, why didn't you tell me first? Also did not like the fact that my trade in was negotiable but the car I purchased was non-negotiable. Despite my issues above, I had a way better car buying experience. I will be back.

Our Salesperson, Mr. **, was very informative, knowledgeable and helpful. He guided us throughout the whole car buying experience knowing this was a first car for my 18 year old daughter. He showed us many cars and helped us decide the best option for my daughter.

I have to say when I brought my car in October 2016, it is Volkswagen cc 2010 fully loaded. I give my sales person and finance department thumbs up. Got car I wanted and stayed in my price range. However moving forward, I had to replace the water pump, rack and pinion steering, a/c, all tires, all head lights and tails and not mention, I had to buy a brand new battery 2 months off the lot, and make it worst, I brought the car to the service department a month prior and they rotated the tires and replaced the battery. Which only recharged the battery. Be careful and have mechanic with you if you are considering buying a car from there.

The salesman was great. Although Major World needs to do at least a minor check on the cars. The trunk wasn't opening and I'll also have to bring the car in because the steering wheel tends to drift off to the right. I should've test drive the car but I was under the impression there wouldn't be any problems since the car is used but new.

From the time I entered a staff member welcomed me and told me where to park then took me to the office. He asked what I was looking for, took me to the lot and was very patient while I made my choice of car. Paperwork was a snap and I was finished in about 3 hours.

I would leave 0 stars. I did get a good deal on a car last year from them. So I was going to offer repeat business. I sent them a scathing email yesterday after my poor experience on Monday, 7/24. They called and begged me to come in the next day to try to make it right. I figured I would give them a chance. They failed again. Rather than say what happened, this is what I emailed them today.

Very good customer service. Worked very hard on finding vehicle. Major World has a great selection of vehicles. Had a very good time looking at the different vehicles in order to make decision. I will definitely recommend Major World to my friends and family in the future.

I was greeted wonderfully. I gave the salesman my budget and asked to see the cars on website. Of course the cars were not available for the price listed. I eventually decided upon a vehicle but I was never shown any numbers as to the exact financing plan. They asked for my deposit and I gave it, still waiting to see what exactly I was paying for. I looked up the car on Carfax and found out what they were charging was far above what the car was worth. At the end of the day I decided I didn't want the car and instead of handing me back my cash I have to wait a week for a check to be mailed to my house. I have been calling and they have yet to even process the check. I know they have lots of good reviews but I found out later from a friend that purchased from them that they get those by offering free oil changes in exchange for 5 stars.

My husband and I were leasing our vehicle and were planning to go in to purchase the car. Everything was fine at first. We had the lease contract with us and informed that we had it. The salesman informed us that he was going to find out how we would purchase it. He came back with a printout that had 3 options on it. He was trying to tell us that we would be responsible for the purchase price plus the mileage overage on the lease. We explained that this was not the case as we wanted to purchase the car, not turn in the lease. This went back and forth.

My experience was great. The salesman were very helpful. The car had a great selection. The entire staff was helpful. You can get insurance on the spot. They do all the DMV paperwork for you. It a one-stop car dealership.