Consumer Complaints and Reviews
Had to argue to get them to finish job. Transmission still jerked when changing gears. Talked to manager, and he had it fixed. Trust them because they went back and made good their work. Mistakes occur, but a company needs to make right the wrong they did, and the manager did that. Took several phone calls to finally get through to someone who would help me. Eventually, I had to make a trip over there and let the manager see my car was still jerking in gear changes. I kept getting passed around. Even asked for the mechanic, who was Latino, nice enough, but could hardly understand him. No one returned my calls. Very frustrating.
I researched before and found them to have great value. They were very courteous to us and everything was professionally done. We are grateful to find such a valuable place to get car work done. Well I was a little apprehensive at first but the person at counter talked to me and made me think better about the situation. Everything I was promised to be done was and trusted them without hesitation with my vehicle. We get there and honestly, it was just a little busy. I really thought we'd be there for longer than two hours. In actuality, we were there for about forty-five minutes because the cars ahead of us were on their way out. From start to finish, the customer was great. Told me everything that was going on, let me know about the time left, and kept us informed on price and parts being used. They were friendly and couldn't have been better.
It allowed me to continue driving my Jeep for many years to come and I did not have to purchase a new vehicle. This helped my budget and I was very satisfied. The work was done correctly and it allowed me to drive my Jeep for many years to come. When your car is not running you need to have something done well and quickly. It is nice to have a company handle the project and get it done fast. To boot I would recommend using this company to my friends and neighbors. Job well done! I was well pleased with service and the company handled my needs perfectly. Good job.
They used the bottom of the line transmission fluid and I ended up having more trouble later on but it was the cheapest at the time when I couldn't afford anything so I couldn't complain because it was all I could afford... The staff was nice at the location I went to and they tried their best to accommodate me and my budget. I may not go back there with a better co. I had to wait a couple of hours to be seen and I had to leave my car overnight to get it repaired. I don't know if that's a common thing. I've never had my transmission fixed. It just seemed like it was a long time and since I didn't have anyway I had to take the bus/walk to and from the store. They pretty much explained everything except for the fact that they were using lower quality items.
The value was decent, comparable to other shops alike. I was more pleased with the customer service, I will continue to go back. I would also recommend them to friends and family. I can honestly say that I feel like they are truthful, they don't always attempt to sell you what you don't need, which most repairs try to do, so I feel comfortable that what they say I need, I really need it for my car. Like any other repair shop, appointments are always better, but they always do their best to fit you in and to get your car back to you in a timely manner with great customer service during your experience. They exceed expectations most often. They are very friendly, timely and very prompt with service, easy to talk to, explains in terms you can understand and relate to. They are very nice.
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Great value because the car ran great. It was so trustworthy that I went back for another visit. I went to Chicago after going to the shop and had a great experience with the drive there and the drive back. As soon as I got there I pulled straight in as they had 4 windows and made it very convenient for everyone when they got a little busy. Customer service was great and on time. They would walk to the cars if they got busy and see what we wanted to make the lines move faster when we finally got up to the window to be served.
This has brought so much value to my car. The employees make sure that it runs smooth and checks everything they are supposed to and more. My trust with them has always been high. They answer any questions and go above and beyond. They take the time they need to really make sure everything is ok with my car. They have never let me down. They were easy to schedule with and if you had any questions you could ask them on the phone and they will answer them. The customer service is great. The employees have always been friendly and have always gone out of their way to make sure my car was safe.
My vehicle run much smoother, no more squeaking or thumping. It was less costly than thought it would be. Mechanics were very friendly and skilled. Did not take as long as I had thought it would. Mechanics were very polite and seemed to be very skilled. They were very professional. All seemed to be busy but still had no problem working efficiently. Scheduling did not take long at all. Called one day in for appointment in two days. They explained what they were going to do and gave an appropriate cost. When finished they explained what they did do in terms I could understand. All employees and mechanics seemed professional. Coffee was offered. Waiting room was clean. Outdated magazines was the only problem. Had I stayed longer would have been bored but I had friend pick me up and returned later.
I needed to have a transmission replaced on my vehicle. After reading reviews online Mr. Transmission seem to be the best. They did not disappoint. Other car dealerships near me have a tendency to replace new parts with old parts, then tell you that they found something else wrong that you have to pay for it. Mr. Transmission did not do this. When I called Mr. Transmission they told me I could come in as soon as possible to have my car repaired. I didn't have to wait too long either which was nice. When I called to check up on my car customer service was very friendly and helpful. Far more friendlier than any other car dealership customer service around.
Had them "fix" my transmission on my car. First three weeks it was fine then it stayed doing the same thing. They tried charging me for another part that was just installed overall quoting me 3000. They are scandalous and most definitely not trustworthy. I would never recommend their services to anyone as all they want is money, not to help. Had my car for over two weeks just to have to take it back in for another week and a half due to low staffing and not being able to complete the job in a faster manner. I was ran around the bush continuously over and over lying to me and then getting rude with me that they still had my car which was affecting my life.
It was a great service. The work could have been better. There are other places that take way much more time and are careful and these guys were nice but could've have done better. Again the mechanics were very nice and sweet. They had really good manners however they were very rude to some other customers behind their backs so probably not that trustworthy. They are a smaller business so you would expect them to have several clients however they were pretty much empty and work quick and location wise it was okay, not too far. They were gentlemen and very respectful nice and courteous to me.
It was fast and dependable and would go there again and tell others about them. They do good work and it's good and lasts. It pays to go here and get it done right. Does not take as long as others and good price and trustworthy. People are good workers. Know a lot about cars, trucks and whatever and no hassles and car is ready when they say. No bull and no lies.
I hate when my car cost money to fix. The service was good but the value was not where I was comfortable but my car needed the maintenance. They seemed knowledgeable but they kept telling I needed other maintenance and I hate when that happens. Also it seems like they weren't professional enough for me to come back. I was happy that I got in and that it didn't take long to fix. However it could have been quicker if they hadn't keep coming to me asking me to replace therefore adding cost to my bill. Also I felt like too much goofing off such as personal calls.
The workers were very knowledgeable in the field of mechanics. They were very forthcoming and honest with the evaluations. Due to the fact that they were able to explain everything in an easy to understand manner, I trusted that they had the expertise in working on my vehicle. They were also willing to immediately relay all information regarding the car to me in a timely manner. All members were extremely friendly and courteous. They were readily available to answer all of my questions and they did so in a respectful, honest manner.
We took our slightly older vehicle to Mr. Transmission because we were having problems while driving. They checked it out and found the problem in no time at all. We had our car back to us the same day. When we got our vehicle back it was running very well and we did not have that problem again in the rest of the time that we had that vehicle. I would trust them with any other car that I own. The people who work there were very knowledgeable and could answer any of our questions at all times, and were available to answer our questions whenever we needed their assistance. The customer service at Mr. Transmission is excellent. They answered all of our questions that we had, fixed our car in a timely manner after explaining the problem to us. Even our bill was totally understandable and very reasonable.
Mr. Transmission is a great place to get your brakes done at. The value of their work is great, I would tell anyone needing brake work done to go there. Their work is trustworthy. I have never had any problems with them. They are available any time you need your brakes fixed. You never have to wait very long to get the work done that you need done. They are always at your need. I am very satisfied with their customer service people. Their customer service people are always helping you with your payment plans or anything that you need customer service with.
Fixed my car issues in a timely manner and the price was reasonable and the employees were helpful and friendly. Repairs were much cheaper than taking my car to a dealer. I completely trust my repairs. The mechanics were very knowledgeable, friendly and they explained the problem well. They also explained what steps were necessary to fix my car. Customer service was friendly and efficient. They scheduled my appointment for the same week. They were quick to repair and had my car ready in a timely manner, very pleased with their willingness to help me under the issues. Friendly and efficient staff showed great customer service. I was treated with respect when I called and in person. They took the time to explain my car problems in great detail.
Did not have to wait long, definitely affordable and reliable service. Have packages available to help save money for multiple services. Seemed friendly and trustworthy, have not found a reason to think otherwise. Was referred by a friend who found them to be reliable as well. Did not have a problem in this area. Made appointment a week prior and there were several appointments to choose from on that day/week. They were friendly, did not rush when explaining the services being done and gave helpful information regarding my warranty. Good experience overall, no complaints.
My car is working great. I have not faced any problems up to this point. Work on my vehicle was completed as promised and to my satisfaction. Explained every step and made me trust their knowledge and work. Very nice and patient with me. They took me in as soon as possible. Did not make me wait much longer than what was required for work. Will definitely return again. Customer service is excellent very nice, respectful and made it easy to ask any questions or concerns I had at the time.
I noticed my Honda has run beyond excellent since going to Mr. Transmission. The prices fit my budget, it was just wonderful. I would recommend to family and friends. The way the company took care of my car, it was like they were caring for their own car. I would trust them 100 percent every time. I've never had any sort of problem waiting, usually in and out of there fairly quick, without hassle. I'd recommend going there if you like quick service. They have the most friendly workers. They always go the extra mile to help customers. I'd recommend them as very excellent with customer service.
My car now is fixed and operating safely and properly for the price quoted in the time agreed to. Can't beat that so I would definitely go back! They did what they said they would do in the time they said they would for the price they quoted, can't ask for more than that for car repairs. Answered all my questions although it was a little tough to coordinate schedules to get the car in but they were flexible and were able to work it out. Great people and great service with a can do attitude that made it easy to get the repairs done and get back with my car and on with life.
I was scammed from the beginning of my experience. I called to get a quote on torque converter and they immediately noticed I sounded too nice or I was not too knowledgeable. Long story short, they changed the quote of the part, didn't return phone calls, was very rude, bullied me. The truck went in with a check engine light on, no signs of a failed transmission. Each day I called, supposedly then there was something else until they said, "Your transmission is a mess." They wouldn't give me a written estimate when it was just two parts and even when I wanted to pick up my truck they lied and said they did and pretended I was in the beginning stages of just dropping the truck off.
I recorded the final conversation that proves they never intended on giving me an estimate. They wanted me to just pick up my truck without an estimate or authorized charges and have me pay $3200 for a complete rebuild instead of something that would have been around $700. Also, I thought it was strange that they collected my driver's license number (at first they wanted my social). I believe that was going to be their way of trying to authorize charges. And from reading here I think that would have lead to them calling the cops and making it seem like I wouldn't pay the charges. They are hip to the game that really cops are not judges and can not solve a customer complaints. They would just show doctored documents, almost have a line to say to the cop and make the customer seem like a criminal. I'm planning on taking them to court and I think they are due for a class action suit so they can be put out of business.
BEWARE OF THESE CROOKS! My son had his 2002 BMW x5 towed to Milex in Holiday because of a Valpak coupon stating free tow and diagnostic with repair. He had no brakes. He received a quote for repair totaling $2474 + TAX, front pads -180, brake booster -1142, master cylinder -747, CV axle -231, bleed system - 40, Brake wear sensor - 134.
The parts from the local parts store came to under 550. He opted not to have the work completed here. Fernando, the owner charged him $187 for towing 3 miles and diagnostic. I called the tow company to see what the cost of towing would be, $44. I called Milex to see what a diagnostic would be for brake and transmission problem even if I did not have the work done there. I was told there would be no charge. I went to Milex with the quote stating that the master cylinder had to be pulled to pull the booster and they were charging double labor since the part was $135.
I was then informed that they mark their parts up 3x their cost. Richard was very nice. Fernando, the owner, was defending his thievery to the max. They charged to bleed the system even though it had to be done to repair the booster. I had AAA tow it to Tire Outlet in New Port Richey. The master cylinder is NOT bad. The rest of the work needs to be done. My price from them is under $800+ tax!
Be very careful dealing with Lestor, a big scammer and liar. I was quoted 5hrs at 95 a hour on a tranny install and ended up paying 1400. Lots of hidden charges and fake lies. Stay stay away from this shop and they will hustle you to the maxxx.
I brought my Trailblazer on 19th of January to get a diagnostic on my transmission. The manager called me back that afternoon to let me know that the transmission was starting off in the wrong gear. He let me know how much it would be to fix it and it was repaired in two days. I am a single mother of two children and did not have the full amount. We worked out and amount that I could afford and allowed me to make payments on the rest of the amount. Thank you to the owner Robert and their staff.
I went to Mr. Transmission in Montgomery, Alabama to get my fluid change. I really felt as if he did not change my fluid because after I left, my truck got worst. He could have not put any in as far as I'm concerned, so I could come back to them to fix the whole transmission. Please avoid them. He may be cheaper but if you want your car done right, find someone else to go to - may be higher, but worth it.
Mr Alan initially quoted me $700 parts and labor, called me later with new quote of $1400 and if I decided not to fix my car I still have to pay him $598 for his time. Didn't have a choice I said ok. When he claimed he fixed my car went to the shop. He won't let me test drive it until I paid him. He told me, "You have a six month warranty, you need to pay first and then you can test drive your van." My car kept breaking down, kept taking to his shop was never fixed, took it to his shop for about 4 times each time a different excuse, my van been at his shop for about 20 days. Was never fixed. Lost my money and time, I had to take it to a different shop to have fixed. I have recordings of him. I have documents from other mechanics with established names in the market.
Horrible! Do not go there. They still have my car after two weeks. I paid $3790 for a rebuild and within 23 miles, the car failed. That was a Friday night. No car all weekend, then Monday they towed it. Couldn't figure out anything. Then they said it was my car computer's fault (despite no prior issues with that). They said I could not go anywhere and fix the computer. They said if I don't buy it from them (non-computer experts) and let them put it in, they will void the warranty on the transmission parts and labor they already did. They did not see a problem with the computer before when they examined all the transmission parts and gave me an assessment and quote for repair. They don't know why all of sudden there is a catastrophic failure right after they installed the transmission. They don't have the equipment to test or rest computers yet they made me buy another one. They say they are not liable for the computer. It was blackmail.
I reluctantly agreed to have it put in for $250 so I could get my car back. Then the owner of the business, a Ms. ** called me, insulted me and said if I did not withdraw my BBB complaint, she would raise the cost of the fix to $700. When I said no, she called the shop and told them the only way I could get my car was to come down there in 30 minutes (by closing at 5 on Friday, again) with $549 cash. They take credit cards but they said now they would not take a card from me. This is kidnapping or theft or blackmail. SURELY this is illegal??? The police said it is wrong and violation of my CIVIL rights. DO NOT GO THERE. Learn from my terrifically horrible experience. I still have no car and still out thousands of dollars.
Went in for free estimate. Madison Mr. Transmission called later saying it would be $3,900 to fix my car (which is worth only 2,700) or I could pay them $595 to pick up my car NOT repaired. I said I was coming to pick it up and was not paying them because of the FREE ESTIMATE and they said they would have me arrested for theft of services. Don't ever go to them. They are CON ARTIST!
I am beyond happy with my experience with Blair and the rest of the team at the Pembina location in Winnipeg. Everyone was friendly, respectful, and efficient. I feel Blair was honest and explained everything really great! There were no surprises. I will definitely recommend Mister Transmission to my family and friends. The next time I have an issue with my car my first call will be to Mister Transmission.
Mr. Transmission Company Profile
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- Mr Transmission