Consumer Complaints and Reviews
I needed to have a transmission replaced on my vehicle. After reading reviews online Mr. Transmission seem to be the best. They did not disappoint. Other car dealerships near me have a tendency to replace new parts with old parts, then tell you that they found something else wrong that you have to pay for it. Mr. Transmission did not do this. When I called Mr. Transmission they told me I could come in as soon as possible to have my car repaired. I didn't have to wait too long either which was nice. When I called to check up on my car customer service was very friendly and helpful. Far more friendlier than any other car dealership customer service around.
Had them "fix" my transmission on my car. First three weeks it was fine then it stayed doing the same thing. They tried charging me for another part that was just installed overall quoting me 3000. They are scandalous and most definitely not trustworthy. I would never recommend their services to anyone as all they want is money, not to help. Had my car for over two weeks just to have to take it back in for another week and a half due to low staffing and not being able to complete the job in a faster manner. I was ran around the bush continuously over and over lying to me and then getting rude with me that they still had my car which was affecting my life.
It was a great service. The work could have been better. There are other places that take way much more time and are careful and these guys were nice but could've have done better. Again the mechanics were very nice and sweet. They had really good manners however they were very rude to some other customers behind their backs so probably not that trustworthy. They are a smaller business so you would expect them to have several clients however they were pretty much empty and work quick and location wise it was okay, not too far. They were gentlemen and very respectful nice and courteous to me.
I hate when my car cost money to fix. The service was good but the value was not where I was comfortable but my car needed the maintenance. They seemed knowledgeable but they kept telling I needed other maintenance and I hate when that happens. Also it seems like they weren't professional enough for me to come back. I was happy that I got in and that it didn't take long to fix. However it could have been quicker if they hadn't keep coming to me asking me to replace therefore adding cost to my bill. Also I felt like too much goofing off such as personal calls.
We took our slightly older vehicle to Mr. Transmission because we were having problems while driving. They checked it out and found the problem in no time at all. We had our car back to us the same day. When we got our vehicle back it was running very well and we did not have that problem again in the rest of the time that we had that vehicle. I would trust them with any other car that I own. The people who work there were very knowledgeable and could answer any of our questions at all times, and were available to answer our questions whenever we needed their assistance. The customer service at Mr. Transmission is excellent. They answered all of our questions that we had, fixed our car in a timely manner after explaining the problem to us. Even our bill was totally understandable and very reasonable.
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Mr. Transmission is a great place to get your brakes done at. The value of their work is great, I would tell anyone needing brake work done to go there. Their work is trustworthy. I have never had any problems with them. They are available any time you need your brakes fixed. You never have to wait very long to get the work done that you need done. They are always at your need. I am very satisfied with their customer service people. Their customer service people are always helping you with your payment plans or anything that you need customer service with.
Fixed my car issues in a timely manner and the price was reasonable and the employees were helpful and friendly. Repairs were much cheaper than taking my car to a dealer. I completely trust my repairs. The mechanics were very knowledgeable, friendly and they explained the problem well. They also explained what steps were necessary to fix my car. Customer service was friendly and efficient. They scheduled my appointment for the same week. They were quick to repair and had my car ready in a timely manner, very pleased with their willingness to help me under the issues. Friendly and efficient staff showed great customer service. I was treated with respect when I called and in person. They took the time to explain my car problems in great detail.
Did not have to wait long, definitely affordable and reliable service. Have packages available to help save money for multiple services. Seemed friendly and trustworthy, have not found a reason to think otherwise. Was referred by a friend who found them to be reliable as well. Did not have a problem in this area. Made appointment a week prior and there were several appointments to choose from on that day/week. They were friendly, did not rush when explaining the services being done and gave helpful information regarding my warranty. Good experience overall, no complaints.
My car is working great. I have not faced any problems up to this point. Work on my vehicle was completed as promised and to my satisfaction. Explained every step and made me trust their knowledge and work. Very nice and patient with me. They took me in as soon as possible. Did not make me wait much longer than what was required for work. Will definitely return again. Customer service is excellent very nice, respectful and made it easy to ask any questions or concerns I had at the time.
I noticed my Honda has run beyond excellent since going to Mr. Transmission. The prices fit my budget, it was just wonderful. I would recommend to family and friends. The way the company took care of my car, it was like they were caring for their own car. I would trust them 100 percent every time. I've never had any sort of problem waiting, usually in and out of there fairly quick, without hassle. I'd recommend going there if you like quick service. They have the most friendly workers. They always go the extra mile to help customers. I'd recommend them as very excellent with customer service.
My car now is fixed and operating safely and properly for the price quoted in the time agreed to. Can't beat that so I would definitely go back! They did what they said they would do in the time they said they would for the price they quoted, can't ask for more than that for car repairs. Answered all my questions although it was a little tough to coordinate schedules to get the car in but they were flexible and were able to work it out. Great people and great service with a can do attitude that made it easy to get the repairs done and get back with my car and on with life.
I was scammed from the beginning of my experience. I called to get a quote on torque converter and they immediately noticed I sounded too nice or I was not too knowledgeable. Long story short, they changed the quote of the part, didn't return phone calls, was very rude, bullied me. The truck went in with a check engine light on, no signs of a failed transmission. Each day I called, supposedly then there was something else until they said, "Your transmission is a mess." They wouldn't give me a written estimate when it was just two parts and even when I wanted to pick up my truck they lied and said they did and pretended I was in the beginning stages of just dropping the truck off.
I recorded the final conversation that proves they never intended on giving me an estimate. They wanted me to just pick up my truck without an estimate or authorized charges and have me pay $3200 for a complete rebuild instead of something that would have been around $700. Also, I thought it was strange that they collected my driver's license number (at first they wanted my social). I believe that was going to be their way of trying to authorize charges. And from reading here I think that would have lead to them calling the cops and making it seem like I wouldn't pay the charges. They are hip to the game that really cops are not judges and can not solve a customer complaints. They would just show doctored documents, almost have a line to say to the cop and make the customer seem like a criminal. I'm planning on taking them to court and I think they are due for a class action suit so they can be put out of business.
BEWARE OF THESE CROOKS! My son had his 2002 BMW x5 towed to Milex in Holiday because of a Valpak coupon stating free tow and diagnostic with repair. He had no brakes. He received a quote for repair totaling $2474 + TAX, front pads -180, brake booster -1142, master cylinder -747, CV axle -231, bleed system - 40, Brake wear sensor - 134.
The parts from the local parts store came to under 550. He opted not to have the work completed here. Fernando, the owner charged him $187 for towing 3 miles and diagnostic. I called the tow company to see what the cost of towing would be, $44. I called Milex to see what a diagnostic would be for brake and transmission problem even if I did not have the work done there. I was told there would be no charge. I went to Milex with the quote stating that the master cylinder had to be pulled to pull the booster and they were charging double labor since the part was $135.
I was then informed that they mark their parts up 3x their cost. Richard was very nice. Fernando, the owner, was defending his thievery to the max. They charged to bleed the system even though it had to be done to repair the booster. I had AAA tow it to Tire Outlet in New Port Richey. The master cylinder is NOT bad. The rest of the work needs to be done. My price from them is under $800+ tax!
Be very careful dealing with Lestor, a big scammer and liar. I was quoted 5hrs at 95 a hour on a tranny install and ended up paying 1400. Lots of hidden charges and fake lies. Stay stay away from this shop and they will hustle you to the maxxx.
I brought my Trailblazer on 19th of January to get a diagnostic on my transmission. The manager called me back that afternoon to let me know that the transmission was starting off in the wrong gear. He let me know how much it would be to fix it and it was repaired in two days. I am a single mother of two children and did not have the full amount. We worked out and amount that I could afford and allowed me to make payments on the rest of the amount. Thank you to the owner Robert and their staff.
I went to Mr. Transmission in Montgomery, Alabama to get my fluid change. I really felt as if he did not change my fluid because after I left, my truck got worst. He could have not put any in as far as I'm concerned, so I could come back to them to fix the whole transmission. Please avoid them. He may be cheaper but if you want your car done right, find someone else to go to - may be higher, but worth it.
Mr Alan initially quoted me $700 parts and labor, called me later with new quote of $1400 and if I decided not to fix my car I still have to pay him $598 for his time. Didn't have a choice I said ok. When he claimed he fixed my car went to the shop. He won't let me test drive it until I paid him. He told me, "You have a six month warranty, you need to pay first and then you can test drive your van." My car kept breaking down, kept taking to his shop was never fixed, took it to his shop for about 4 times each time a different excuse, my van been at his shop for about 20 days. Was never fixed. Lost my money and time, I had to take it to a different shop to have fixed. I have recordings of him. I have documents from other mechanics with established names in the market.
Horrible! Do not go there. They still have my car after two weeks. I paid $3790 for a rebuild and within 23 miles, the car failed. That was a Friday night. No car all weekend, then Monday they towed it. Couldn't figure out anything. Then they said it was my car computer's fault (despite no prior issues with that). They said I could not go anywhere and fix the computer. They said if I don't buy it from them (non-computer experts) and let them put it in, they will void the warranty on the transmission parts and labor they already did. They did not see a problem with the computer before when they examined all the transmission parts and gave me an assessment and quote for repair. They don't know why all of sudden there is a catastrophic failure right after they installed the transmission. They don't have the equipment to test or rest computers yet they made me buy another one. They say they are not liable for the computer. It was blackmail.
I reluctantly agreed to have it put in for $250 so I could get my car back. Then the owner of the business, a Ms. ** called me, insulted me and said if I did not withdraw my BBB complaint, she would raise the cost of the fix to $700. When I said no, she called the shop and told them the only way I could get my car was to come down there in 30 minutes (by closing at 5 on Friday, again) with $549 cash. They take credit cards but they said now they would not take a card from me. This is kidnapping or theft or blackmail. SURELY this is illegal??? The police said it is wrong and violation of my CIVIL rights. DO NOT GO THERE. Learn from my terrifically horrible experience. I still have no car and still out thousands of dollars.
Went in for free estimate. Madison Mr. Transmission called later saying it would be $3,900 to fix my car (which is worth only 2,700) or I could pay them $595 to pick up my car NOT repaired. I said I was coming to pick it up and was not paying them because of the FREE ESTIMATE and they said they would have me arrested for theft of services. Don't ever go to them. They are CON ARTIST!
I am beyond happy with my experience with Blair and the rest of the team at the Pembina location in Winnipeg. Everyone was friendly, respectful, and efficient. I feel Blair was honest and explained everything really great! There were no surprises. I will definitely recommend Mister Transmission to my family and friends. The next time I have an issue with my car my first call will be to Mister Transmission.
After Mr. Transmission charged me $1,712.27 the transmission began slipping with other malfunctions on the way home. That was over a month ago. The owner James Gray is 100% conman. I wouldn't let them work on my lawnmower. I will either need to take my car to a different shop and pay for what Mr. Transmission didn't do i.e. I seriously doubt that MR. TRANSMISSION even pulled my transmission. I am more inclined to believe they changed the filter. This has been the worst experience I've ever had with any business.
I originally brought my vehicle in because my check engine light was on. I was told that I would need 1700 dollars worth of work. We did that one-month later while I was still in warranty. I brought it back. They say that I've driven almost 1000 miles, which we have a 12,000 mile 12 month warranty on the work and they say that now I need it for my transmission to be rebuilt, which costs $2,950. We did that. Now my check engine light is back on. It's been there for over a week and they're saying that they can't find what's wrong with the car after I paid almost $5000.
Took my car to Mr. Transmission on Nov. 25 and spoke to Steve the manager, was given an estimate of 1491.44. Just an estimate I understand. Called back that afternoon and said it would be 2385.00 and I went and paid them with my M/C. Said my car would be a 48 hour turn around was told my car would be ready Dec. 2. After several calls that day Steve finally called me back after 7pm and said it would be another 656.37. Said he needed to charge my Credit Card for that amount and would email me the repairs and copy of my charge and car would be ready Dec. 3. Went to the shop to pick up my car and the power had been turned off, technician Tommy that had been working on my car said Steve had taken off with the money, credit card scanner and all the paperwork. He told me I probably need legal advice.
Called Citibank from their parking lot, cancelled my card since he had all my information and disputed the charges. That night my friend stopped to check on the car. Lights were on and they were having a meeting. Was told car would be ready tomorrow. Next day, Dec. 4 my friend stopped to check on the car there is Steve in handcuffs in back of patrol car. Was told car will be ready tomorrow. Dec. 5 car's still not ready it will be tomorrow. Robert ** tells me still problems with the car, “After they test drove it, your car will be ready Monday,” and I'll need to bring them 3000.00 cash to get my car back. Now remember, they already got the money from my credit card. Steve apparently was released and left the state. Dec. 8 was told valve body was bad, needed to be replaced. This was already supposed to have been done. Now waiting for part to come in. Car will be ready tomorrow. Dec. 9 now there's a new manager, Josh. Still waiting on part. Car will be ready tomorrow. Dec 10 never received a call back, my friend stopped by, part still not there. Called at 3 & 5pm. Car will be ready at 6pm. Tech Tommy is test driving car.
Get there to pick up my car and seriously considered paying cash to get it back and deal with the credit card issue later. Drove a mile up the road and car is going up to 4000 rpms and slamming into gear. Had Josh drive it and he agreed it was not acceptable. Dec. 11 spoke to M/C and was told under no circumstances pay them in cash per Mark with Citibank fraud division. Now Josh said the electronics are bad on valve body. This is the 3rd time supposedly the valve body has been replaced. Now Josh calls at 6:15pm and says drum is bad? “Maybe we'll have it ready tomorrow..” Dec 12 finally heard from Josh at 3:30, wrong part came in waiting for the correct part. Called them back at 5:40pm filling it with transmission fluid again, third time. Josh called said “Car is running great.” I take the Harris County Sheriff's department with me this time. Car is still doing the same thing. 4-5000 rpms, slams into gear and actually causing my tires to make skid marks on the pavement. Sheriff's department said “This is civil matter. Take them to court.”
Third officer pulls up and said he had already been there earlier. Was told by officer they are there on a regular basis. Bottom line, this place is ran by people that are crooks that take advantage of honest hardworking people. I went to the Harris County Courthouse to file and was told there are 3 lawsuits right now against this business. I have contacted Fox 26 news consumers advocate Emily Akin and received a warm response from them. I have retained an attorney and working with Citibank's fraud division. I will have to take my car to another transmission shop when I finally do get it back and hopefully they can repair it. Apparently these people do not have the ability to fix transmissions or conduct business in an honest ethical manner.
Drove our jeep there and our transmission is now in the back of the jeep in pieces. We agreed to pay Robert 495.00 for repair, but then he said the transmission fell apart, and now it will cost 3150. We are taking him to court.
I just want my car back and I don't trust them and I don't want them to do the work. They misled me, lied to me, intimidated me with the law, and now they are forcing me to get repairs done at their shop or they will keep my car. They told me that they could give me back my car because of the Lemon Law, but I have used 2002 vehicle. They told me the diagnostic was free and that I would only pay anything if I choose to put my transmission back in the car. I told them, "No, I want me car back and I don't want the transmission back in the car."
Now they are threatening to keep my car unless I get work done with them. They also stated that I authorized them to do work because I gave them my driver license number. He didn't say that when he asked me for it. Since (according to Boris) the Lemon Law is the reason why they are keeping my car, then I advised them that I don't want to have to file suit. They told me to take them to court. They are a hot unprofessional ghetto mess.
Nice to get you in the door! Never calls customer on updates or diagnostics. Always say they will get to the vehicle next morning. Drop car off on Tuesday 8:20 am. Richard says will get to it Wednesday morning. I called Wed. 4pm. Richard now says next Monday, they can diagnose car. That makes 6 days later from time he said when car dropped off. He argued with me on phone saying he looked at vehicle and said that I as a customer have known the transmission has been having issues for a while by the color of the fluid he had seen.
I told him, "No, we just noticed it. In last 2 weeks it's been leaking transmission fluid." Richard continued to be rude over phone by saying he didn't believe me. I just recently notice it hesitating on freeway and at stoplight. I explained my daughter barely drives it on freeway and I just drove it on freeway and notice it jumps and won't drive past 60 mph... hesitates and won't reverse car. Car has been recently worked on by them and we are still entitle to our 6 months warranty for transmission rebuilt by them. He says he looked at the fluid and says it's been awhile with problem by color of transmission fluid.
My concern is... did they fix the problem when we first took it in? How does a rebuilt transmission leak within 6 months? He immediately says he is not going to argue with me and will diagnose problem when they get to it on Mon. I told him my concern also was I just wanted him to listen to me on what we encountered on the freeway and how we couldn't get it into reverse. He didn't want to hear my story even when vehicle was dropped off. He seem upset that we had brought the vehicle back. We spent $1800.00 to get transmission rebuild and I told him I was disappointed. He immediately said it should have been $4000.00! He got upset and when I said a rebuilt transmission should not be leaking. He said "The axle will cause it to leak"... I felt like he is avoiding my transmission warranty and won't honor it. Richard hung up on me.
My car is in the shop again because the transmission is leaking. It was rebuilt by Mr. Transmission in August 2013. It was repaired by Mr. Transmission in December 2013 and rebuilt again in January 2014. It was also back three times in January & February because of leaks (it would have been more but I actually had to drive the darn thing a few days). I took it back again in March and even had my mechanic come with me to look at it when they said "it is ready". He showed them where the pan gasket & seal on the rear tail were leaking. They claimed it was residual oil and said to give it a few days. After about 3 days, I got tired of cleaning up ATF and decided to take it to another shop. Guess what... The seal on the rear tail and the pan gasket are leaking. $362.78 to repair. I paid them since obviously Mr. Transmission either can't, or won't, fix it right. For the record, I learned that 4 of the 7 cars in their shop were there for rework.
I was out of state at the time my car broke down and had it towed to your location in Madison, Tennessee. After paying the shocking price to have a new alternator, I was handed my keys with a missing key fob. I looked in my car and found everything that was in the glove box, scattered in my back seat. The response was that my car was left open from the towing company and this was how they found it. I am not sure why they were not alarmed when they seen my look this way. The man I talked to was supposed to call me back to see if the towing company had put my fob in a different place. I asked if there were security cameras, the answer was yes but no further information was given. In addition to the missing fob, I am also missing the owner's manual and an expensive cameras lens. I did not hear back from this business as promised. The lack of concern and compassion was just as disappointing as my material losses. I have since started procedures to recoup my losses.
Michel Tire paid to have a rebuilt transmission for me. Was told by Michel Tire that it will have all new parts. Found out that Mr. Transmission did not replace the electrical parts inside of the transmission. Instead they put my old parts inside. The transmission was put in my van in Oct. 2013. Since they mess up I have not been working because my van is what I need to go to work. I drive long hauls using my van. Been out of work for three weeks so far had to paid Aamco to fixed the problem. Can't prove it but it seems that the manager of Michel Tire and the worker at Mr. Transmission are scamming the Michel Tire company and pocketing money for themselves. Cause Michel Tire paid over 2000.00 dollars for a half of a transmission being built instead of replacing all the parts with new parts.
Mr. Transmission Company Profile
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- Mr Transmission