Mr. Transmission Reviews & Complaints

Page 3 Reviews 80 - 230

HollyWoodbridge , VA

Reviewed Dec. 20, 2009

I had to bring my 2002 Honda Odyssey into the shop as the transmission was having problems. I found the staff very knowledgeable and polite. Not only did they fix the car to my standards, but they fixed the problems with my other car as well and offered me a discount to do it. Not only will I go back there for normal tune ups, but will also refer them because it was so easy to do business with them. Plus their prices are extremely reasonable as well.

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DonaldLawrenceville, GA

Reviewed Nov. 19, 2009

I went there for a transmission problem on 11/14/2009. They said that they would look at it and give me an estimate of the cost. Also that it could be repaired and returned on Monday 11/16/2009. They called on Monday and said that the repair would cost $2,200.00. I informed them that I cannot afford that price and please return my car. I also rented a car to get back and forth to work. It is now Wednesday and I still do not have my car back. They claim to still be putting it babk together.

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RODGERKingsport, tn

Reviewed Sept. 16, 2009

I TOOK MY MOTORHOME IN TO HAVE THE BRAKES FIXED ON IT.THEY TOLD ME IT WOULD TAKE A COUPLE OF WEEKS.THEY KEPT GIVING ME THE RUN AROUND AND MADE ME PAY FOR REPAIRS UP FRONT.THEY KEPT RAISING THE PRICES ALSO.AFTER 5 MONTHS AND ALMOST $1,500 LATER THEY CALLED AND TOLD ME IT WAS READY TO BE PICKED UP.WHEN I WENT TO PICK IT UP I WAS TOLD I HAD TO PAY $269 MORE AND THAT MY BRAKES WERE STILL MESSED UP. THEY SAID THEY ARE NOT QUALIFIED TO FIX IT.AND I COULD TAKE IT HOME BUT IT WAS NOT SAFE TO DRIVE.THE BRAKES STILL HAVE THE SAME PROBLEM WHEN I TOOK IT IN.

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StephanieAccokeek, MD

Reviewed July 7, 2009

I have been having car trouble, now going on 8 months on my 2001 Isuzu Rodeo. I got my transmission serviced/rebuilt with Mr. Transmission in Marietta, GA on South Cobb Parkway and had to pay for a rebuilt transmission for $3,700.00. I had so much trouble with the transmission that Mr. Transmission kept my SUV for over 3 weeks and they had to rebuild the transmission twice. I received an 18-month/18,000 mile warranty. I moved to the DC area around October 2008.

About three months ago, I started having transmission problems again. Since I was not in GA, I found a Mr. Transmission in Woodbridge, Virginia. This was the only one that was close to me in Indian Head, Maryland. I took my SUV to the Woodbridge Transmission place and was told that I needed a tune up, so I paid $200.09 for a tune up and I still kept having transmission problems. I took the SUV back to the Woodbridge Transmission place on June 29th and was told my warranty was still good under the 18,000 mile warranty by 500 miles.

Mr. Transmission of Woodbridge called the Mr. Transmission in Marietta, GA and told them my warranty was good. However, the Marietta store stated the 18,000 mile warranty is not nationwide and it's only good for the store that did the work in the beginning. The 12-month/12,000 mile warranty was for nationwide only. Mr. Transmission of Woodbridge asked to speak to the manager and explain to them that it would not be cost beneficial for me to drive my SUV back to GA which would be over the 500 miles left on the 18,000 warranty. The Transmission Marietta place stated that they would only pay the parts and I would have to pay the labor to check out the transmission parts. So, I had d to leave my SUV there until July 6th.

I had to get a rental car that cost me $228.71 for eight days. On July 6th, I went back to Mr. Transmission in Woodbridge, VA to pick up my SUV. A guy in Mr. Transmission of Woodbridge stated he needed to give me back my old parts. I stated I don't need them. He stated I need to give you these old parts back and explain something to you. He stated I might lose my job telling you this. He takes me to the back of the shop and my old parts are in a bag, he shows me all my parts and says "I have been working on Transmission for over 40 years and I can testify in court that these parts were never changed, these are old parts. There is no way 11 months of parts and 18,000 miles would have these parts looking like this." He stated that the parts were never replaced. He said this one part is one case of fraud and looking at all the other parts, he stated there is over 15 cases of frauds for old parts still left in my SUV. I got so upset I call the Mr. Transmission place in Marietta, GA to explain what I was told. He got upset and said "Well, we may have to go to court" because the Mr. Transmission Guy in Woodbridge is questioning his integrity.

I am upset because I have not had this rebuilt transmission in my SUV yet for a year. July 15th will make 12 months, even though I have put 18,000 miles on it, that's because I had to relocate to a new state. I feel that I have been taken advantage of and since I was told by a professional Mr. Transmission that my old parts were never replaced when my transmission was rebuilt, I am asking that Mr. Transmission of Marietta reimburse me $937.17 for the labor I had to pay for this inconvenience, as well as $228.71 for the rental car I had to rent due to my car being in the shop.

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SusanMarietta, GA

Reviewed Dec. 6, 2008

After the transmission went out in my car I began shopping around estimates. After receiving a couple for over $3000 I ended towing my car to Mr Transmission on Peachtree Industrial Dr for an estimate.I received a call from Alan Polson (owner) after they inspected my car and was informed they could easily fix my vehicle for $998. I repeatedly asked Mr Polson if he was sure he could fix the car for the amount quoted and he assured me I was in good hands. He proceeded to explain to me standard procedure for his shop was to go ahead and get payment over the phone. (Ive never had to deal with a body shop before) I gave Alan my credit card number and made payment in full for $998.

Five days later however I received a call from John at Mr Transmission informing me my estimate had gone up to $5800. How can this be? I made it very clear to John I wanted absolutly no work done on my vehicle and wanted it back as they had received it. He stated Alan would call me back. The next day I received a phone call from Alan. He immediatly started trying to convince me to allow them to fix my vehicle. I reinterated this was not what we had agreed to and made it very clear I wanted my car back in the condition he had received it. The more I refused to allow the repairs Alan seemed to bacome very angry and informed me my transmission was already out of the vehicle and they had thrown away the gaskets. He stated I would need to pay him an additional $400 to replace them. I was shocked. He already had $998 of my money for doing nothing. He had assured me he would fix my car for that amount. I dont know what my rights are. I never signed anything giving him permission. My estimate had gone up over $4000. My car is still there and in worse shape than before he received it and im out of over $1000 for nothing but heartache.

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