Mr. Transmission

I reluctantly agreed to have it put in for $250 so I could get my car back. Then the owner of the business, a Ms. ** called me, insulted me and said if I did not withdraw my BBB complaint, she would raise the cost of the fix to $700. When I said no, she called the shop and told them the only way I could get my car was to come down there in 30 minutes (by closing at 5 on Friday, again) with $549 cash. They take credit cards but they said now they would not take a card from me. This is kidnapping or theft or blackmail. SURELY this is illegal??? The police said it is wrong and violation of my CIVIL rights. DO NOT GO THERE. Learn from my terrifically horrible experience. I still have no car and still out thousands of dollars.

Called Citibank from their parking lot, cancelled my card since he had all my information and disputed the charges. That night my friend stopped to check on the car. Lights were on and they were having a meeting. Was told car would be ready tomorrow. Next day, Dec. 4 my friend stopped to check on the car there is Steve in handcuffs in back of patrol car. Was told car will be ready tomorrow. Dec. 5 car's still not ready it will be tomorrow. Robert ** tells me still problems with the car, “After they test drove it, your car will be ready Monday,” and I'll need to bring them 3000.00 cash to get my car back. Now remember, they already got the money from my credit card. Steve apparently was released and left the state. Dec. 8 was told valve body was bad, needed to be replaced. This was already supposed to have been done. Now waiting for part to come in. Car will be ready tomorrow. Dec. 9 now there's a new manager, Josh. Still waiting on part. Car will be ready tomorrow. Dec 10 never received a call back, my friend stopped by, part still not there. Called at 3 & 5pm. Car will be ready at 6pm. Tech Tommy is test driving car.

Get there to pick up my car and seriously considered paying cash to get it back and deal with the credit card issue later. Drove a mile up the road and car is going up to 4000 rpms and slamming into gear. Had Josh drive it and he agreed it was not acceptable. Dec. 11 spoke to M/C and was told under no circumstances pay them in cash per Mark with Citibank fraud division. Now Josh said the electronics are bad on valve body. This is the 3rd time supposedly the valve body has been replaced. Now Josh calls at 6:15pm and says drum is bad? “Maybe we'll have it ready tomorrow..” Dec 12 finally heard from Josh at 3:30, wrong part came in waiting for the correct part. Called them back at 5:40pm filling it with transmission fluid again, third time. Josh called said “Car is running great.” I take the Harris County Sheriff's department with me this time. Car is still doing the same thing. 4-5000 rpms, slams into gear and actually causing my tires to make skid marks on the pavement. Sheriff's department said “This is civil matter. Take them to court.”

Third officer pulls up and said he had already been there earlier. Was told by officer they are there on a regular basis. Bottom line, this place is ran by people that are crooks that take advantage of honest hardworking people. I went to the Harris County Courthouse to file and was told there are 3 lawsuits right now against this business. I have contacted Fox 26 news consumers advocate Emily Akin and received a warm response from them. I have retained an attorney and working with Citibank's fraud division. I will have to take my car to another transmission shop when I finally do get it back and hopefully they can repair it. Apparently these people do not have the ability to fix transmissions or conduct business in an honest ethical manner.

Now they are threatening to keep my car unless I get work done with them. They also stated that I authorized them to do work because I gave them my driver license number. He didn't say that when he asked me for it. Since (according to Boris) the Lemon Law is the reason why they are keeping my car, then I advised them that I don't want to have to file suit. They told me to take them to court. They are a hot unprofessional ghetto mess.

I told him, "No, we just noticed it. In last 2 weeks it's been leaking transmission fluid." Richard continued to be rude over phone by saying he didn't believe me. I just recently notice it hesitating on freeway and at stoplight. I explained my daughter barely drives it on freeway and I just drove it on freeway and notice it jumps and won't drive past 60 mph... hesitates and won't reverse car. Car has been recently worked on by them and we are still entitle to our 6 months warranty for transmission rebuilt by them. He says he looked at the fluid and says it's been awhile with problem by color of transmission fluid.

My concern is... did they fix the problem when we first took it in? How does a rebuilt transmission leak within 6 months? He immediately says he is not going to argue with me and will diagnose problem when they get to it on Mon. I told him my concern also was I just wanted him to listen to me on what we encountered on the freeway and how we couldn't get it into reverse. He didn't want to hear my story even when vehicle was dropped off. He seem upset that we had brought the vehicle back. We spent $1800.00 to get transmission rebuild and I told him I was disappointed. He immediately said it should have been $4000.00! He got upset and when I said a rebuilt transmission should not be leaking. He said "The axle will cause it to leak"... I felt like he is avoiding my transmission warranty and won't honor it. Richard hung up on me.

In my case I was very mislead. (Could be a small part plus labor to fix.) Then after diagnosis they still gave me a range of $2000 to $3000. Guess which one it would have been? So I decided to purchase a used transmission to have them to install. So the next problems that chose would present would what I needed to properly install used transmission aka "Ronald" the manager. Wanted to put new seals in (good thing right, yes). How much? $200 labor. Seals looked good in old transmission. Ok to conclude.

I am just a little bit up set at this point. Car tore apart, drove in cannot drive away - frame down, axle out. Cannot tow away like this. So I said go ahead and install just like that. Drove away but of course without transmission leak and 2 miles later, transmission light on. Not before $600 cash and a $47 check that we agree upon. It was the weekend so I could not get the cash out of the bank.

Manager call 6pm Sat., told me if I did not pick up my car today it would be $45 a day storage. The manager that sleep in the building meet me a 8am Sunday morning to pick up my car. Not before having my check for $47 rejected by him because he said I upset him because I asked for a military discount. I had to go get the $47 from my son to get my car back. He, **, call me out of my name and other unGodly words. Finally I got my car back after I call for back up (VA Beach Police Department). The 4th sign should have been when he talk with me about the all the cars he have out back for sale. Do Not Deal with these People "Mr. Transmission".

However, the new manager, Luis, takes the cake. He is sent to clean up the mess that all the other incompetent retards have done. He pulls out the same contract that we have with the only difference that it has handwritten numbers saying anew the quote that is handwritten is what was quoted to us from the beginning. "Hmm, Luis, you are not too bright either are you?" These last words are meant for Mr. ** or **. According to Luis, he is the OWNER OF MR. TRANSMISSION who Luis has spoken to several times regarding our car and Mr. ** words to Luis are, "don't bother me about this case anymore."

I have already filed a BBB case against your company. Next, this case will be taken to Akin Fox 26. Apparently Mr. ** is your typical Rich man that gets richer off the poor and honest, hardworking people that with great sacrifice we give him our business. Mr. **, at the end of the day, our business makes you money so for once run your business like a businessman, not like a con artist thief.

This was a horrible experience and after three months my car still broken. The price of the repairs went from $1500 at the most to $2200.00 and I still need $1200.00 more to get it fix. I went to the police department and they were not surprise at all, they had complaints all the time but it is not much that they can do. They suggest to write reviews to prevent other people from going there. The owner it is very rude and like the last post, he scream to me like he was going to kill me. He was caught on camera when channel 2 investigates unneeded car repairs. He changed his business names all the time. This link is very helpful as well **. Mr. Transmission corporate office it is not going to help. Please think about it twice before going to this place.

After a few delays, I was informed that my car was ready for pick-up. This was November 9, 2012. I spoke with Linda, the owner, and requested to pick-up the car after hours. Linda agreed to wait for me. Upon arriving, Linda advised me that after a few days, my car would run like new. When I started my car, there was a loud whining noise. I drove around the building and found Linda getting into her car. I stopped her to ask if it was normal to have such noises after having a transmission rebuilt. Linda explained that I should allow ten days for the car to operate as normal. She added that a rebuilt transmission requires the car to be taken apart and put back together, so it might take a little time. It was dark out and I did not feel comfortable for the two of us to be in the parking lot talking. So, I agreed to test the car on the ride home. As I drove away, the noise grew even louder, and the car did not drive smoothly.

The following morning (November 10), I contacted Linda and asked if she had heard the loud noise as I drove away. Linda stated that she had heard it and her guess was that a belt needed to be tightened. Linda said Sam was out of town and was scheduled to return on Monday. She said she would call me on Monday morning after speaking with Sam. Over the weekend, the driving conditions grew worse. The car jerked and was rough. I decided to stop driving the car until it was checked out. I waited until Monday evening (November 12), but I did not hear from Linda or Sam. I called the facility and Sam answered the call. I explained the conversation between Linda and me. Sam was aware of my concerns. He suggested I bring the car in for a check-up.

As I drove to the facility (November 14), the car did not allow me to accelerate beyond 10 mph, and it seemed that it was going to stall. Fortunately, I was only a couple blocks away and I continued to the facility. Sam had been expecting me and eagerly received the car. He said he would check it and give me a call. The following day (November 15), Sam informed me that I needed to have the seals replaced. I reminded him of what he told me initially. I told Sam I would have to consider the next step. On Friday (November 16), I informed Sam that I would have a tow truck pick up the car because I was afraid to drive it. A short time later, Sam called to explain that a master mechanic was scheduled to visit the facility on the following day Saturday (November 17) and he wanted the mechanic to look at my car. I agreed to leave it over the weekend.

On Saturday, I received a call from Linda firmly stating that I needed to pay to have the seals replaced or I needed to pick-up my car. I explained the conversation that had taken place between Sam and me. Linda said I should have waited to have the transmission rebuilt and instead I should have focused on replacing the seals. I explained that I followed Sam's advice because I do not know about cars. She did not apologize for the misinformation and she insisted that I pick up my car. I waited until Monday (November 19) to hear what Sam had learned from the master mechanic. I did not hear back from Sam but Linda called again to state that I needed to pay to have the work completed or I needed to pick up my car. On Tuesday (November 20), I had my car towed to my home. I feel that the owner and manager of Mr. Transmission Buford, GA used my lack of knowledge about cars to maximize the amount of money they could collect from me. They failed to repair my car and I ended up with a broken car and $2,800 in debt.

I wanted to make you aware of how unhappy we were with the service that was done on my car. The car was in the shop beginning May 29th with Perry telling us it would take approx 5 days. We rented a car for that time, as my husband is active duty for the Army National Guard and we have a 10-month-old child. We needed the transportation. After that 5 days, they let us know it would be the next Monday, then the next Wednesday, then some part they needed was on back order, etc. Then someone had to come in to program it, etc.

It was always something and never was a correct date on when the car would be complete. My card was charged for the full amount on the 4th and 5th and my car was not ready for pickup until the 19th. That is 15 days of interest that I paid when my car was not in my possession which I find completely out of character for any type of service / body shop. Naturally, since there were 2 charges (one for $898 for labor and $2648 for parts and rebuild - I would assume), my car was not done and I was paying interest daily (15 days of interest, which I understand is not much, but we are not made of money and on a very tight budget), I chose to dispute the charge of $2648 on the 14th since we still were not aware of when the car would be completed.

Perry kept telling us Saturday morning, Tuesday afternoon, Thursday afternoon, Saturday morning, and so on. When I drove my car away on June 19th, my alignment was totally off and the wheel was pulling to the right. I was on my way to pick up my child at daycare and since I had a friend drop me off, I called the shop back. They told me to come back and they would take a look at it. I then had to wait another hour for my car in their shop. I was very upset as I had to pick up my child at a specified time and this was something that happened while my car was in their care for 20+ days.

The wheel is currently still pulling to the right, though not as bad, but I am terribly afraid to take it back to them and have it there for another week or more. Our family needs our cars, as I am sure you can understand. I explained that I would be calling Eric **, the owner, everyday until he called me back. I called 3 times last week, with no return call. On the 25th of June, I received a call from Perry and "one" of the owners. He was not at all pleasant as I was very upset that he kept asking me what I wanted him to do, that he couldn't do anything if a part was on back order and they don't make any money off rebuilds, I could not have paid that much interest, etc. I kept explaining to him that I disputed the charge but had called my State Farm credit card company on the 19th before picking my car up to allow them to recharge the money since my car was ready.

As of today, the location has all the monies owed to them. I am just completely disappointed with the service I received, the customer service I received, and the lack of communication of when the car would be completed. I was furious when "one of the owners" had me on the speaker phone with Perry in the room and kept asking me what I wanted him to do. I told him that I was very disappointed that I had to bring my car back to that Mr. Transmission should something happen with the 36K warranty. I asked him if there was a way he could make an exception to have it honored at any other Mr Tranmission in GA and that I had to bring it back due to the alignment.

I told him also to put himself in my shoes - would he want to bring his car back to his own shop after what I had been through? He had no answer other than "Well, the car is done now, and you have it, right?!" Are you kidding me? Do you require them to take any type of customer service orientation? I understand that the mechanics might not have that training as they do not deal with the general public, but owners and the others that work in the office? He then offered free services, which I also do not want.

I am concerned about my car ever being in their shop again. But I told him he could try and offer them to my husband, gave them his phone number and he has yet to hear from them regarding this. Please understand I will do what I can to make sure that no one I know uses this particular shop in Duluth, GA. I am not trying to hurt their business. I need them to understand this is not the way to earn repeat customers nor is it the way to earn customers from anyone that we might come in contact with. I work for a local city government here in the area, and my husband, as I said, is full time active duty National Guardsman. I just find it horrible that the card would be charged 15 days before the work and my car is ready. I would like to know the company policy regarding this, if you don't mind. And I assure you, we will be filing a complaint with the BBB as well as the Office of Consumer Affairs with regards to this particular shop. Thank you very much for your time.

This shop should be shut down and their license taken away. The last thing and main reason I am posting this information is because my mechanic told me that if I would have continued to drive my truck in that condition, the rear axle could have locked up driving down the road and my family members and I could have been injured or killed. Mr. Transmission personnel would not have even cared and not taken blame for this. This is for the public. If you value your health and property, do not ever take your vehicle to Mr. Transmission in Greenville, South Carolina for any reason because you will be taken advantage of and cheated out of your hard-earned money. They're 100% thieves!

They advised that my leak was underneath the car and not from the gasket, and that my right wheel was locking itself. Also, they told me that I had to repair both front end wheels with new calipers, and get my front brakes renewed after I just had new brakes put in less then 700 miles before at Meineke. They took out my flex pipe and they charged me $1008.48 for a bunch of parts that they claimed that they put on my vehicle.

When my car was returned to me they had stripped my vehicle of my parts under my hood and placed old parts. They also did not repair my issue and as a result my car is not driveable, and when I do drive it, I am afraid to go too far in the vehicle. I am in recovery from Breast Cancer, and I usually take my 82 year old mother to her doctor's appointments, and now I can't do that anymore.

I contacted the corporate office and they really did not help me, I also submitted this information to the Better Business Bureau and they advised they have contacted this particular location several times with no response. This location is at 9200 South Stony Island, Chicago, Illinois 60617. I refused to let this go. They knew exactly what they did to my vehicle and how they stole my money. I want my money back to take my car elsewhere for the repairs that they should have done. I want the tire that they stole off my car, and for the brakes that they removed from the back and the parts that they stole under my hood.

They also stole my alloyed wheels and placed some second hand dirty and nasty alloyed wheels on my vehicle. They also had me sign the receipt that I took my parts that they took off my car, but I did not take my parts at all. I was a bit sick that day and should have read what I signed. The father and son team, they are real criminals, as well as the mechanic that worked on my vehicle.

They have destroyed my vehicle. I have all documentation on my repairs to my car and my car was in excellent shape. The only parts that I have ever replaced are the battery and the alternator, and they have taken my new alternator and rearrange parts under my hood. My next step is to sue them. I am also sending paper work to the Attorney's General office as well.

I felt pressured and needed my truck so I went ahead and let them repair it. A month later I had my truck back. Not even a week later the light was on again for the same problem, they said they forgot to do a reset of the computer. Two days later the light was on again. I had to leave my truck and six weeks later and more money out of my pocket for repairs and damages to my vehicle with missing parts inside and out. It was returned to me with no reimbursement or compensation for the damages. The next day, after its return, the light is on again.... and here I am, no more extra money to give them and no money to fight with a lawyer. So I am stuck driving my truck!

January 2011, he then decided that I need a new carrier bearing and rear brake pads. He installed and I took it home. Immediately, the car was driving very badly. It felt as if the bottom of the car was going to drop out. I took it back to him and Rich stated that the drive shaft was bent, which he stated was removed to replace the carrier bearing. So he once again repaired that. He did not provide a receipt after making that repair either. After the $1400.00 repair, I was promised by Richard that my car would not need any engine work for awhile after everything that had been replaced. He lied because I had to bring my car back about every other week since then as the check engine light would constantly come back on and the car would drive rough. Each time, they assured me that there was no issue, they would shut the computer light off and I could continue to drive my car.

Their last incorrect diagnosis was their statement that the computer is going bad on the vehicle. I wanted to get a second opinion because we know that it is an expensive fix and we lost any faith in them at this point. I took my car to the KIA dealership in New Port Richey to get it diagnosed. As soon as the tech opened my hood and looked around, he immediately called my husband to come down and take photos of the engine so they would not be held liable for the damage they witnessed in the engine compartment. My husband went down to take the pictures and found the timing chain cover off, multiple clips and brackets left undone and/or broken.

KIA proceeded with the diagnosis, which turned out to be the crank shaft sensor and crank bolt. This bill came to $1100 which Milex claimed they replaced the crank bolt back in October 2010. This was not a sure fix and the check engine light came back on. When KIA looked into the issue further, they found that cylinder number four coil would need to be replaced along with the plugs and wires. This bill came to $700.00, which Milex claimed they repaired back in October as well. It has been almost 2 weeks since the latest repair and the check engine light has remained off and the car is running the way it should. We also asked KIA to quote how much it would be to get all the missing and/or broken clips and covers replaced, which Milex failed to correctly attach. That came to about $500.

We would need to get these covers and clips repaired and replaced to prevent any further damage to the vehicle. My husband asked Rich for someone above him in Milex or in his corporate office to give him a call as he is extremely unhappy with the situation of still having a car with problems. As of this date, no one has contacted us. Rich had also said if it was a problem with them misdiagnosing the car in the first place, that he would take care of it. Rich also said it is okay to have broken clips in the engine, it just happens. My husband called the shop and spoke with the owner Fernando. He does not believe in accountability either and refused to reimburse the bill for the clips and covers if we got it done by KIA, which I feel is the least they could reimburse us for as it seems all the work performed by Milex was done incorrectly and only further damaged my vehicle instead of repairing it.

The General Manager, **, and company owner refused to acknowledge the culpability and denied a refund, citing warranty claims that redo work had to be done by Mr. T. This is a total scam from beginning to end... pitiful work!

I was charged $438.70 for the work done at Mr. Transmission that was redone by another transmission company, who added a PVC valve and replaced the rear main seal correctly for $495. Using the excuse that the warranty wasn't followed because the work was done in Florida, they denounced culpability and denied a refund. This is a total scam.

When I finally went to get my car, I asked what was the part that I had to wait on. Jim told me that it was a catalytic converter. He said that they were not going to charge me for it. It wasn't even on the work order. I got my car back. I drove it for awhile about three months. The transmission started to act up. It started to jerk when taking off hard. I called back and Randy told me to bring the car in. I asked him were Jim was and he told me that he didn't work there anymore. Randy took the car for a drive. I told him what to do and the car jerked for him. He took it to the shop and when he came back he told me it was low on fluid because there was a axle seal leaking.

I thought when you rebuild something you replace all seals and gaskets. He said it was on the axle and that was not the part that rebuild. He told me to take the car and if it started again to jerk bring it in. Well, a few days later, it started again. I told him that my transmission didn't leak when it was brought in why now. He told me to bring the car in and they would fix the transmission and replace the seal no charge. Before I could bring the car in, my wife went into the hospital. I only had the one car and couldn't afford to rent one. So Randy said when it was possible for me to bring it in. Bring it in. I finally got a chance after my wife past away. I told Randy I needed the car back as soon as possible. He told me to bring it in.

After a couple of days, I called but could not get Randy. I tried and tried but no way I could get a hold of him. Finally I called again and a Mr. S. talked to me. After a week in a half, they called me. Mr. S. told me that he would have to check and see how much it was going to cost. I told him that Randy said it would be no charge. I went to get the car and there was no charge. I ask if they replaced the seal and he said yes. Well a month later, I had to change my oil and seen the seal was still leaking and it still is jerking. I wrote Morgan Industries Inc. because Mr. Transmission is one of their franchise. I got the address off of a website that Morgan Industries Inc. is suing. Anyway they said that the warranty was over and there is nothing they can do for me. So I am stuck with a car with a transmission that might go out anytime because it wasn't done right and leaking. Which cost me $2570.65

About three months ago, I started having transmission problems again. Since I was not in GA, I found a Mr. Transmission in Woodbridge, Virginia. This was the only one that was close to me in Indian Head, Maryland. I took my SUV to the Woodbridge Transmission place and was told that I needed a tune up, so I paid $200.09 for a tune up and I still kept having transmission problems. I took the SUV back to the Woodbridge Transmission place on June 29th and was told my warranty was still good under the 18,000 mile warranty by 500 miles.

Mr. Transmission of Woodbridge called the Mr. Transmission in Marietta, GA and told them my warranty was good. However, the Marietta store stated the 18,000 mile warranty is not nationwide and it's only good for the store that did the work in the beginning. The 12-month/12,000 mile warranty was for nationwide only. Mr. Transmission of Woodbridge asked to speak to the manager and explain to them that it would not be cost beneficial for me to drive my SUV back to GA which would be over the 500 miles left on the 18,000 warranty. The Transmission Marietta place stated that they would only pay the parts and I would have to pay the labor to check out the transmission parts. So, I had d to leave my SUV there until July 6th.

I had to get a rental car that cost me $228.71 for eight days. On July 6th, I went back to Mr. Transmission in Woodbridge, VA to pick up my SUV. A guy in Mr. Transmission of Woodbridge stated he needed to give me back my old parts. I stated I don't need them. He stated I need to give you these old parts back and explain something to you. He stated I might lose my job telling you this. He takes me to the back of the shop and my old parts are in a bag, he shows me all my parts and says "I have been working on Transmission for over 40 years and I can testify in court that these parts were never changed, these are old parts. There is no way 11 months of parts and 18,000 miles would have these parts looking like this." He stated that the parts were never replaced. He said this one part is one case of fraud and looking at all the other parts, he stated there is over 15 cases of frauds for old parts still left in my SUV. I got so upset I call the Mr. Transmission place in Marietta, GA to explain what I was told. He got upset and said "Well, we may have to go to court" because the Mr. Transmission Guy in Woodbridge is questioning his integrity.

I am upset because I have not had this rebuilt transmission in my SUV yet for a year. July 15th will make 12 months, even though I have put 18,000 miles on it, that's because I had to relocate to a new state. I feel that I have been taken advantage of and since I was told by a professional Mr. Transmission that my old parts were never replaced when my transmission was rebuilt, I am asking that Mr. Transmission of Marietta reimburse me $937.17 for the labor I had to pay for this inconvenience, as well as $228.71 for the rental car I had to rent due to my car being in the shop.