Mercury Auto Transport Reviews

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About Mercury Auto Transport

Mercury Auto Transport is an auto shipping brokerage. It coordinates auto shipping between you and a carrier. Through an online, nationwide portal, Mercury Auto Transport sends a quote request to multiple carriers. Then it helps you negotiate pricing and ensures the carrier you choose is licensed and insured. Mercury Auto Transport charges a broker’s fee and carrier fees.

Pros
  • Large carrier network
  • Oversees price negotiations and contracting
  • Licensed, bonded and insured
  • No cancellation fee
Cons
  • Separate broker fee
  • Potential weather/traffic delays

Featured Reviews

Miami, FL
Verified purchase
Mercury Auto Transport delivered my 5 Series efficiently and hassle-free. Agent Pete kept me informed every step of the way, from quote to delivery. Communication was top-notch, a...

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Exeter, NH
Verified purchase
Joe ** provided exceptional customer service in finding the best conditions and time for delivering my vehicle. He updated me daily, and hourly during the delivery day. More than ...

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Insights from 597 recent reviews of Mercury Auto Transport

We used sentence-by-sentence statistical analysis to decode nearly 600 Mercury Auto Transport reviews published on ConsumerAffairs in the past year. Read below about customers who were happy, satisfied or upset about the four topics mentioned most often in reviews of Mercury Auto Transport.

Mercury Auto Transport staff reviews

The 257 recent Mercury Auto Transport reviewers who discussed staff focused on the truckers or drivers that executed their vehicle’s shipment and delivery. 100% of those customers were satisfied, tying Mercury for first among car shipping companies on our site.

Reviewers noted the superior professionalism and care of the staff that delivered their vehicles. Some described how drivers took extra precautions to prevent damage while loading and unloading.

Mercury Auto Transport customer service reviews

100% of 134 recent Mercury Auto Transport reviewers who mentioned customer service were pleased, like Mitch from Newport News, Virginia. “(They) answered all my emails in a timely manner and kept in constant communication about the status of my transportation reservation with the company,” Mitch said. “They also reached out to me multiple times after pickup and drop-off to make sure my needs were met.”

Mercury’s reviews on customer service tie the company for first among auto transporters on our site. Reviewers praised Mercury’s agents for their exceptional responsiveness, even on weekends and holidays. Some first-time customers also appreciated how company reps helped them understand what to expect from the process.

Mercury Auto Transport punctuality & speed reviews

Of 117 recent Mercury Auto Transport reviewers who talked about punctuality and speed, 100% were satisfied or happy with the timeliness of their car shipping experience. That ties Mercury in first for punctuality and speed among auto transporters on our site.

Reviewers consistently reported that their Mercury agent was able to secure a carrier quickly. Many said their vehicle arrived on time or slightly ahead of schedule.

“Due to a schedule, I was a little concerned about the delivery timeline needed, but my agent was confident that they could deliver, and they did,” said Matthew, who shipped a car from New Jersey to California. “My son's vehicle arrived on the date promised without issue.”

Mercury Auto Transport price reviews

89 recent reviewers of Mercury Auto Transport mentioned price, and they generally felt that Mercury’s costs were reasonable for the service provided and comparable to other auto transporters they considered.

Many reviewers emphasized the transparency around costs: company reps clearly explained the factors that went into the quote Mercury provided, and quotes were often very close to the actual cost.

Ultimately, 100% of recent reviewers who mentioned price were happy or satisfied, tying Mercury for first among auto transporters on our site.

Mercury Auto Transport Reviews

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    How do I know I can trust these reviews about Mercury Auto Transport?
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    How do I know I can trust these reviews about Mercury Auto Transport?
    • 4,787,757 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed Nov. 12, 2025

    We worked with Mercury Auto Transport to ship our car from Los Angeles, CA to Philadelphia, PA, and everything went very smoothly. Drew from Mercury helped us find a carrier quickly that matched our preferred date, even though we only provided a three day window. The quote we received was accurate, and the final price was right in line with what was discussed.

    The transport itself was faster than expected. We shipped the car on a Friday and received it by Tuesday, even though the initial estimate was 6-7 days. Both Drew from Mercury and Jaffar from the carrier communicated clearly and gave us accurate pickup and drop-off times. The inspection was quick, everything was noted on the Bill of Lading, and we were allowed to keep items up to 100 lbs in the trunk (with a reminder that any excess weight could be removed at the weigh-in).

    The car arrived safely. It was a little dusty and the tires had slightly lower pressure (around 25 PSI), but that's completely normal after traveling cross-country through different climates. Overall, we're very happy with how everything went: great communication, fair pricing, and fast delivery. We'd definitely recommend Mercury Auto Transport to anyone planning to move their vehicle.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffTransparencyTimelinessHonesty & Transparency

    Reviewed Oct. 15, 2025

    I’m so glad I chose Mercury Auto Transport! The whole process went so smoothly. I purchased a vehicle out of state and needed a coast-to-coast transport to ship my car from New Jersey to Las Vegas. I saw someone mention Mercury on Reddit. I decided to give it a try. I submitted my information on their website, and agent Luis reached out to me soon after. We had a call the next day — Luis was professional and very helpful. He quickly found me a driver, but I had to reschedule the pickup because my friend in New Jersey wouldn’t be available. Luis immediately responded and, just two days later, found another driver who could meet my new pickup date.

    All of the follow-up emails and messages were timely and included clear, detailed instructions. The driver, Frank, was very accommodating and communicative. He called both me and my friend before arriving to coordinate the pickup spot. He loaded the car onto his truck smoothly. He arrived in Las Vegas one day earlier than expected. We discussed the delivery time and location, and by the time I arrived, he had already unloaded my car. My car was safe and no scratches. I paid the driver his portion upon delivery (the broker fee was paid earlier to Mercury). No hidden fees, everything was transparent and easy. Car shipping can be nerve-wrecking. I would absolutely recommend Mercury Auto Transport, agent Luis, and driver Frank to anyone looking for a reliable car shipping experience.

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      Customer ServicePricePunctuality & SpeedStaffTransparency

      Reviewed Oct. 5, 2025

      I recently utilized Mercury Auto Transport to assist me in getting a 2022 Jeep Grand Cherokee that I purchased in Arizona back home to Wisconsin. Jesus ** was great to work with. Excellent, prompt communication and found me a transport quickly and for only $75 more than original quote. I paid the extra amount for the convenience of being able to assist with loading while I was in Arizona. Sparks Logistics was great to work with, they took a lot of pictures on pick up and at delivery and I had full access to them all along with access to GPS location for transport truck so I could get an update whenever I wanted. Delivery was right on time and easy to coordinate meet location. Jeep was in exactly the same condition it was in when it left AZ. Would highly recommend Mercury Auto Transport!!

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      Verified purchase
      Customer ServicePricePunctuality & SpeedStaffTransparency

      Reviewed Sept. 24, 2025

      After spending about 3 weeks researching the process of shipping a car from Washington to Ohio, submitting requests for quotes to a handful of brokers and ultimately having a phone call with two brokers, I chose to depend on Michael ** to find a reputable and reliable carrier to move my car across the country. The documents and video shared by Michael about the process helped me to better understand how all the steps in the process worked and why some of the other, lower quotes I had received may not have been realistic. Once I placed my order to engage a carrier it took 5 days to identify the carrier. Michael schedule the pickup on the date I had chosen which was 2 days later and my car arrived after 3 more days, which was a whole week earlier than estimate. Thankfully, I was home and able to meet the driver for pickup.

      Michael provided me all of the information about the transportation company after the engagement was set up, so I worked directly with the driver to coordinate the pickup and drop off locations and times. Although the initial driver was changed, I believe by the transportation company, the communications were clear and detailed. I received update each day while the search was on, and in the end, I was very happy to have the car ahead of the forecasted arrival date. Thanks very much for all of your assistance. If I do this again, I will save myself the trouble of evaluating all the other options and start with Michael and Mercury Auto Transport!

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      Customer ServicePricePunctuality & SpeedStaffRatesTimelinessHonesty & Transparency

      Reviewed Aug. 16, 2025

      Thank you Mercury Transport for a job exceedingly well done in moving our car over 2,000 miles which was less expensive than flying from northern Indiana to southern Texas and driving it back. A special thanks to Kristopher **, the broker. Kris was fantastic in explaining all the ins and outs of the process of moving our car, what to watch out for from other brokers or companies, how the pricing works and was honest and straight forward. Thank you Kris. The car was picked up the next day after giving Kris the OK and was delivered on the 3rd day. A very fast turn around. Thank you Kris. If anyone is considering transporting a vehicle, give Kris a call. You will be glad you did. June at Mercury was pleasant, helpful and knows the business well, even where the transport was at all times. Thank you June.

      Next there is the driver of the vehicle transport semi truck Victor. Victor is a hard worker, safe and courteous. Victor deserves high praises as well. At delivery, after watching Victor taking such care and his professionalism, my wife actually cried and hugged him. I know it sounds silly but we were burned by someone else in the past so her emotions just got the best of her. I highly recommend Mercury, June, Kris and Victor to anyone looking to transport a vehicle cross country. We just cannot say enough good about them. Anyone may contact me to verify.

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      PriceStaff

      Reviewed Dec. 3, 2025

      I needed to ship my car from Boston to Boise. Started my search about 1 month in advance (!), decided to go with Mercury Auto Transport based on the reviews, quote and responsiveness of the person assigned to me. Long story short, on my shipment day(s) window I was told that no drivers available. The manager politely apologized. I am sure that I will not go back to Mercury Auto Transport for my car shipping needs. Sorry.

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      Customer ServicePriceStaffRates

      Reviewed Nov. 20, 2025

      I have nothing but good things to say about this company that helped me transport two vehicles from Tampa Bay area to Oklahoma City. They assisted in trying to get the rates to the best affordable as possible and constantly communicated with me either via email or text or phone calls. I was always in communication with them. Thank you so much to my agent Ronnie for assisting.

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      StaffTransparency

      Reviewed Nov. 19, 2025

      When I needed to move my car across states, Mercury Auto Transport eased my stress. They stayed in touch constantly, providing updates and explaining the process clearly. My car arrived safely and on time. There was a slight delay in pickup, but they communicated well throughout. Their professionalism made a usually stressful task smooth and reliable.

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      Verified purchase
      PriceRates

      Reviewed Nov. 19, 2025

      I was nervous about shipping my car because I've heard about a lot of fraudulent companies, but things worked out fine with Mercury Auto Transport. They quoted a price which was better than 90% of the other quotes I received, and they had an A rating with BBB, which most of the lower priced companies didn't. They were able to identify a carrier for the price they quoted within an hour or two. They gave me all the details to prepare my car for shipping, and the pickup time and drop off time were within the estimates provided. The ship time ended up being 2 days faster than other companies had quoted. My car made it in one piece. No damage and no other issues.

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      Customer ServiceStaff

      Reviewed Nov. 18, 2025

      Mercury Auto Transport did a terrific job with transporting my vehicle from NJ to Florida. The entire process was extremely professional, personable and easy to deal with. Communications and service was nothing short of impeccable. No question, hands down the best of the best and highly suggested should you be looking for a true "peace of mind" transport service and genuine individuals who care about you and your vehicle. Five Stars to Mercury Transport and their staff.

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        Mercury Auto Transport FAQ

        What is Mercury Auto Transport?

        Mercury Auto Transport is an auto shipping broker, which means it partners with carriers nationwide to transport vehicles. It has a network of highly-rated carriers with up-to-date licensing and insurance to ensure your vehicle is protected during transport. Mercury Auto Transport posts your auto shipping needs in a database that carriers select from and bid on. Mercury Auto Transport charges a fee for its carrier-finding services, but it does not get paid until the contract is signed and approved.

        How does Mercury Auto Transport work?

        Mercury Auto Transport starts with a quote based on the current market. It is an auto transport broker, so it works with auto shipping carriers to complete the transport. It lists your transport needs on a central dispatch board so carriers can bid on transports that could be included in already scheduled trips. Mercury Auto Transport also helps you negotiate your price with the carrier.

        When gathering your auto shipping needs, Mercury Auto Transport asks for your pickup location, destination and desired time frame. Once these details are listed, carriers respond to your post, and Mercury Auto Transport lets you know if the carrier accepted your price or sent a counteroffer.

        When a price is agreed on, Mercury Auto Transport ensures that the carrier is highly rated with up-to-date insurance and violation-free licenses. Mercury Auto Transport doesn’t get paid until you approve the carrier and the contract is signed. Both Mercury Auto Transport and the carrier receive a deposit. At your destination, upon receipt of your vehicle, you directly pay your remaining balance to the carrier.

        How much does Mercury Auto Transport cost?

        Mercury Auto Transport costs vary greatly based on several factors, including pickup and destination locations, market demand and season. Mercury Auto Transport strategizes with you to negotiate rates and create the best auto transport plan. Quotes can be requested instantly online. Deposits aren’t collected until Mercury Auto Transport assigns your vehicle to a reputable carrier.

        If you need to change your reservation with Mercury, there is no cancellation fee.

        What are Mercury Auto Transport shipping options?

        Mercury Auto Transport is an auto transport broker. It does not ship vehicles but works to partner you with an appropriate carrier. It has access to a national dispatch board and helps negotiate the best auto shipping rates.

        Mercury also ensures the auto transport carrier you select has fully up-to-date insurance and licensing. During shipment, your vehicle is covered by the carrier’s insurance policy. These policies can range from $100,000 to $1 million in damage coverage.

        Shipping time depends on the distance. Up to 500 miles can take one to two days, while 2,500 or more miles can take 10 to 14 days.

        Open and enclosed transport options are available.

        Where is Mercury Auto Transport available?

        Mercury Auto Transport works with carriers nationwide.

        Is Mercury Auto Transport a broker or carrier?

        Mercury Auto Transport is a broker. It partners with carriers nationwide to transport your vehicle.

        Is Mercury Auto Transport legit?

        Mercury Auto Transport is a legitimate auto transport broker. As a broker, it works to negotiate pricing and find the highest-rated auto shipping carriers. Its comprehensive database connects you with carriers nationwide. Additionally, it’s fully licensed, bonded and insured, and it vets carriers to ensure licensure and insurance information. Mercury Auto Transport is worth looking into if you want a middleman to help negotiate auto shipping pricing and manage transport.

        Mercury Auto Transport Company Information

        Company Name:
        Mercury Auto Transport
        Website:
        mercuryautotransport.com