DriveTime Reviews

I freaking love Drive Time!!! My grandson and I were stranded, and I filled out so many applications to so many dealers. All of them but Drive Time said that I was either not approved or wanted an un-godly amount down. Spoke to Robert at the Salem, Va location and he was the ONLY one that told me what I needed to do and what documents I needed. When I arrived, he made it so easy. Got me into such a beautiful SUV with only $200 down. He took time with me making sure I understood everything about the papers I was signing to my options and what my vehicle choice had to offer me. We walked around the vehicle, and he showed me all the features it had and how to work it. Before I drove off in it, he made sure I had all the apps I needed downloaded, auto pay set up, made sure I did not have any questions and even set my phone up to my radio. I highly recommend Drive Time!!!!!

I do believe I have now reached a level of automotive satisfaction normally reserved for lottery winners and folks who inherit well. Let me tell you about a gentleman by the name of Colt over at DriveTime. If charm, competence, and an almost suspicious level of patience could be bottled, labeled, and sold, it would have Colt’s face on it. The man handled my car buying experience with such grace you would think I was being fitted for a tuxedo instead of signing paperwork. Not once did I feel rushed, confused, or like I needed a translator for dealership jargon. He explained everything so clearly I briefly considered asking him to come home and organize my pantry. Now, onto the crown jewel of this entire affair, my Cadillac Escalade.

So far DriveTime has done everything they can do to help me. There was some kind of issue with the car transmission I picked so I brought it back the next day and they were more than happy to find me a different car or take that one to the shop to get fixed. I opted for a different car. Found one on one of the other lots and they called over to make sure it was available and transferred all the information and paperwork to that location. I was happy there was a warranty. I was going to take the car to a mechanic but the issue was very obvious when driving over 50 or on the freeway. The process was easy. They have tablets for the kids to play on making the car experience easier to get through and it wasn’t like I had to talk with one person to sale me the car and then a finance guy. They all do both the sales and finance part. The relaxed environment made it not so stressful to get through car buying process.

Ilia (eye-Leah) and her team were very helpful. got me into the vehicle that worked for me and my family. I felt a little shuffled around, while she multitasked with other customers and her lunch, They also had a meeting in the middle of my visit discussing sales and what not which was uncomfortable for me as a customer to hear how they are pushing sales and etc. Getting this car was a huge deal for me and it would have made my experience better to be handled directly by Ilia instead of 2 other people. Sort of made me feel like ok I got that deal moving not she moved into the next.

So I bought a Chevy trax and within a week, past the 5 days return policy, it started acting up. Contacted SilverRock, car was diagnosed and was going to cost more to fix than my purchase price. Driveline in Tallahassee, FL made it right. They offered to return the loan and let me pick out a different vehicle. I was so impressed with how I was treated after what I thought was going to be my longtime ride ending in a rare disaster, that I even increased my budget and got something with a little more bells and whistles. This was my first "big girl" purchase all on my own in a really long time, brought along my husband for support and to step in when my eyes got bigger than my set budget. 🙃

Amazing dealership to work with. Very easy to deal with, everything was explained well. Price was great. Great warranty. Will definitely consider them when it’s time to trade up. Well worth the drive and time.

This has been a great experience. I have purchased lots of vehicles in my lifetime and this was the most professional and quickest sale I ever had. Our sales Rep was knowledgeable and very helpful and personable. Treated me and my wife as we was family. I will be recommending Drive Time in Kissimmee to all of my friends who will be in search of a new vehicle. Again thank you.

Jan ** was very helpful and informative with the purchase of my new car, and we enjoyed our experience and visit with the team and they interacted with our grandchildren so that we could have a better experience with everything. All of the employees were awesome.

I purchased a 11 yr old car from them so obviously it wasn't in perfect condition. The mechanics were perfect I admit but had several dents and cracks on the bumpers. Since it ran perfect, those few flaws didn't bother me. Unfortunately, due to income loss, I had to return the car to them. I expected to pay no more than $2,000.00 to them after they auctioned the car since I only kept the car but a few months. They finance company, BridgeCrest, came back saying I owed them $12,000.00. No Way! Since I didn't agree to pay that large amount, they contacted my insurance company and "claimed" that I caused the dent in the bumper. Same dent from when I initially purchased the vehicle. Here's the real catch. They made this claim 8 months AFTER I voluntarily returned the car to them. If this claim was true, should they not have made this claim upon inspection of the vehicle when I personally returned it? They're just scammers.

I started reviewing the inventory on the Drivetime website prior to setting an appointment. I called to make sure my pre approval wasn't just an advertisement. My time is important and I was in the market for a vehicle. My credit is not the best so I am looking for ways to improve it. My salesman was polite, knowledgeable and straight to the point. My questions were answer, my time was considered and I am extremely happy. I highly recommend the Dallas Drivetime. I highly recommend my salesman. He made this experience painless!!! I'm Grateful and my new SUV is a beauty!!!